Delivery performance rubric (IC growth model)
Purpose: Turn charter standards into observable behaviors for coaching, feedback, and fair progression. Not formal HR policy unless People/Ops adopts it.
Dimensions
- Ownership & accountability
- Communication
- Delivery quality
- Stakeholder management
- Team contribution
Level 1 — Junior (execution-focused)
Ownership
- Completes assigned tasks
- Escalates when blocked
Communication
- Provides updates when asked
- Basic clarity, sometimes reactive
Delivery quality
- Produces correct work with guidance
- Limited ability to simplify
Stakeholder management
- Minimal direct client interaction
- Relies on PM for direction
Team contribution
- Participates when prompted
- Learning team norms
Level 2 — Mid-level (independent contributor)
Ownership
- Owns small workstreams end-to-end
- Proactively identifies risks
Communication
- Structured updates (status, risks, next steps)
- Begins closing loops independently
Delivery quality
- Delivers outcomes, not just tasks
- Can distill complexity into insights
Stakeholder management
- Handles day-to-day client interactions
- Builds trust through reliability
Team contribution
- Supports teammates proactively
- Contributes ideas and POVs
Level 3 — Senior (outcome driver)
Ownership
- Owns major workstreams or projects
- Anticipates issues and mitigates early
Communication
- Clear, concise, executive-ready
- No surprises—proactively escalates
Delivery quality
- Consistently delivers high-impact outcomes
- Connects work to business value
Stakeholder management
- Manages senior stakeholders confidently
- Drives alignment and decisions
Team contribution
- Mentors others
- Raises team standards
Level 4 — Lead / PM (delivery leader)
Ownership
- Owns full project outcomes (scope, timeline, quality)
- Balances delivery, team health, and client success
Communication
- Controls narrative with stakeholders
- Drives clarity in ambiguity
Delivery quality
- Ensures consistent, scalable delivery excellence
- Pushes beyond scope for strategic impact
Stakeholder management
- Trusted advisor to client leadership
- Manages escalations and expectations
Team contribution
- Coaches team, enforces standards
- Drives continuous improvement across projects
Scoring (optional for PMO use)
| Dimension | Score (1–5) | Notes |
|---|---|---|
| Ownership | ||
| Communication | ||
| Delivery quality | ||
| Stakeholder mgmt | ||
| Team contribution |
Promotion signals
- Consistent performance at current level
- Demonstrated behaviors of next level
- Trusted by both team and client
Related
Last updated: 2026-03-23