Ops Slack → Linear intake routing
Last updated: 2026-03-26
Purpose: Single reference for how Operations (and related) requests submitted from Slack are routed to Linear team triage queues.
Slack slash commands
| Command | Linear team (triage) | Use |
|---|---|---|
/request-access | Operations | Access requests |
/request-expense | Operations | Any expense request |
Slack workflow — Linear asks (options)
These are the selectable options in the Slack Linear asks workflow (or equivalent form).
| Option | Linear team (triage) | Use |
|---|---|---|
| New Team Contract Request | Legal | New hired team members (contract / onboarding legal track) |
| General Ops Request | Operations | General questions or requests to Ops that do not yet have a dedicated classification. Intent: capture volume here, then review patterns and add new dedicated request types or commands when the same need repeats. |
| Sick Form | Sick/OOO Request | Health-related emergency leave |
| PTO Request (Personal Time Off) | Sick/OOO Request | Planned leave (minimum 2 weeks notice per policy) |
| New Holiday Request | Sick/OOO Request | Holiday leave requests |
Related
- Policy inventory (Ops vs Documentation):
Policy_Taxonomy.md - Authoritative process detail for leave/OOO remains in Notion (Operations Manual / linked SOPs); this file only describes Slack → Linear routing.