Operations knowledge
Internal ops policies, intake routing, plans, and reference material. Use this index to find content by category.
| Folder | Contents |
|---|---|
policies/ | Policy taxonomy, IC/contractor policies, team policy guide, compliance escalation; policies/templates/ for policy-compliance letter templates |
intake/ | Ops request SLA, Slack → Linear routing |
travel/ | Company trip / conference process |
buddy-program/ | Buddy Buck rewards (ops-facing and team-facing) |
google-workspace/ | Workspace management plan, Gmail filter screenshots |
process-maps/ | Operations and CSO process maps |
templates/ | General ops templates (e.g. founding ops meeting log) |
plans/ | Time-bound ops plans (planned/, etc.) |
reviews/ | Periodic ops reviews |
resources/ | External reference library (methodology notes, indexes) |
notion/ | Notion setup notes for ops |
internal-sop-drafts/ | In-progress internal SOPs |
sales/ | GTM / RevOps HubSpot audits and sales-ops reference (see sales/README.md) |
Canonical policy inventory (Ops vs team) lives at policies/Policy_Taxonomy.md.