Service Lines — Delivery Operations Hub
Purpose: Operations home for Brainforge’s three service lines (AI, Data, Strategy & Analytics). Links to GTM offers, practice Linear board, Operating allocations, and line-specific playbooks.
Distinction:
- services = GTM — offers, pitches, SOPs, demos
- This folder = Operations — playbooks, review notes, IC growth, standards experiments
Last updated: 2026-04-08
Three Service Lines
| Line | Ops Hub | GTM Offers | Subservices |
|---|---|---|---|
| AI | README.md | ai | Workflow Automation, Knowledge Engineering, Copilots & Agents |
| Data | README.md | data | Data Platform, Data Modeling, Reverse ETL (proposal) |
| Strategy & Analytics | README.md | strategy-analytics | Data Strategy, Measurement & KPIs, Reporting & Insights |
Practice Linear Board
One internal Linear team for service-line capability work:
- Team:
Delivery — Practice - Initiatives:
Establish AI Service,Establish Data Service,Establish Strategy & Analytics Service - Projects: Quarterly buckets (
Q2 2026), themes (Playbooks,Operating hygiene,Service reviews) - Issues: Archetypes (playbook, service review follow-up, Operating hygiene)
See client-vs-service-line-systems-of-record for full pattern.
Operating — Resourcing Truth
Who is allocated where and for how many hours: operating-allocation-audit-2026
SL accountability: Each Service Lead owns allocation accuracy for their line’s ICs.
Recurring Rhythm
| Cadence | Meeting | Output |
|---|---|---|
| Monthly | Service line review | Line health notes (stored per line below) |
| Quarterly | KPI review + narrative | success-metrics |
Quick Links
| Resource | Path |
|---|---|
| SL role + cadence | service-lead |
| Success metrics | success-metrics.md |
| Cross-client views | sl-cross-client-views.md |
| Systems of record | client-vs-service-line-systems-of-record.md |
| Meeting catalog | meeting-catalog.md |
Related:
- GTM Service Definition System — commercial offers and SOPs