Meeting Title: Leadership Sync Date: 2026-05-11 Meeting participants: Brylle Girang, Kaela Gallagher, Rico Rejoso, Uttam Kumaran
WEBVTT
1 00:01:36.560 ⇒ 00:01:37.610 Kaela Gallagher: Hey, B.
2 00:01:38.300 ⇒ 00:01:39.190 Brylle Girang: Hello.
3 00:01:41.210 ⇒ 00:01:42.260 Kaela Gallagher: How’s it going?
4 00:01:43.270 ⇒ 00:01:46.080 Brylle Girang: Good! This was a busy Friday.
5 00:01:47.710 ⇒ 00:01:49.510 Brylle Girang: Monday, sorry.
6 00:01:53.960 ⇒ 00:01:58.530 Kaela Gallagher: Hmm… Oh, man. I can tell, it’s busy.
7 00:02:03.070 ⇒ 00:02:04.429 Kaela Gallagher: Did you celebrate?
8 00:02:04.760 ⇒ 00:02:07.159 Kaela Gallagher: Mother’s Day this weekend.
9 00:02:07.480 ⇒ 00:02:09.750 Brylle Girang: Yes, we did.
10 00:02:09.750 ⇒ 00:02:10.440 Kaela Gallagher: Nice.
11 00:02:10.440 ⇒ 00:02:13.120 Brylle Girang: Out. It was… it was fun.
12 00:02:13.640 ⇒ 00:02:20.839 Brylle Girang: I took… I took some time trying to persuade my mom to go out, because she didn’t want to go out, so…
13 00:02:21.600 ⇒ 00:02:24.369 Kaela Gallagher: Like, out for, like, a meal or something?
14 00:02:24.560 ⇒ 00:02:31.219 Brylle Girang: Yes, my mom is a WD, so she’s disabled. She… she uses a wheelchair.
15 00:02:31.400 ⇒ 00:02:32.070 Brylle Girang: So there are…
16 00:02:32.070 ⇒ 00:02:32.970 Kaela Gallagher: Okay.
17 00:02:32.970 ⇒ 00:02:36.759 Brylle Girang: days when she’s really, you know, she doesn’t…
18 00:02:37.230 ⇒ 00:02:47.189 Brylle Girang: She doesn’t feel energized to go out, so that was one of those days, but we went through it, and she was happy by the end of the day, so that’s…
19 00:02:47.190 ⇒ 00:02:47.770 Kaela Gallagher: Yay.
20 00:02:48.960 ⇒ 00:02:51.449 Kaela Gallagher: Aw, nice, that’s very sweet.
21 00:02:52.300 ⇒ 00:02:53.290 Brylle Girang: Thank you.
22 00:02:59.300 ⇒ 00:03:01.099 Kaela Gallagher: Hey Rico, how’s it going?
23 00:03:03.920 ⇒ 00:03:06.020 Rico Rejoso: Hey guys! Happy Monday.
24 00:03:06.710 ⇒ 00:03:07.800 Kaela Gallagher: Happy Monday!
25 00:03:08.370 ⇒ 00:03:09.570 Brylle Girang: Happy Monday!
26 00:03:29.490 ⇒ 00:03:33.649 Kaela Gallagher: Today, guys, I used AI in my personal life.
27 00:03:34.120 ⇒ 00:03:36.990 Kaela Gallagher: Sometimes I think that I don’t have a lot of…
28 00:03:37.370 ⇒ 00:03:41.759 Kaela Gallagher: use cases in my personal life, but…
29 00:03:43.600 ⇒ 00:03:57.150 Kaela Gallagher: My local city has an Instagram, and they post events that are happening, and they posted a big, like, list. It was a picture, of all the events happening in the next, like, 3 months.
30 00:03:57.480 ⇒ 00:04:04.579 Kaela Gallagher: And I plugged it into my personal cloud, connected my personal calendar, and had it
31 00:04:04.850 ⇒ 00:04:10.889 Kaela Gallagher: add all of the events to my calendar in one go, and I was like, oh, that was so nice.
32 00:04:11.470 ⇒ 00:04:13.939 Brylle Girang: That is amazing. That is amazing.
33 00:04:14.320 ⇒ 00:04:14.840 Kaela Gallagher: Although, you know…
34 00:04:14.870 ⇒ 00:04:20.970 Brylle Girang: Your city could have done better by just creating, like, a custom Google Calendar for that.
35 00:04:21.589 ⇒ 00:04:25.320 Kaela Gallagher: That is true, although it’s a very large…
36 00:04:25.670 ⇒ 00:04:29.279 Kaela Gallagher: City. So that might be a little complex, but you’re right.
37 00:04:30.790 ⇒ 00:04:45.730 Kaela Gallagher: I also went to a museum recently where there was, like, a lot of the founding documents of the United States, like the Constitution and, like, very famous pieces of paper with George Washington signing whatever.
38 00:04:46.420 ⇒ 00:04:47.630 Kaela Gallagher: And…
39 00:04:47.970 ⇒ 00:05:07.560 Kaela Gallagher: on my way to the museum, I had, Claude create a 15-minute podcast about all of the documents that I was about to see, and teach me about them before I saw them, and that was, like, so cool. It literally, like, spoke to me on my drive there. I was like, oh my gosh, this is amazing.
40 00:05:08.690 ⇒ 00:05:11.959 Brylle Girang: That is cool, I haven’t thought of that, that’s a good idea.
41 00:05:12.400 ⇒ 00:05:12.909 Brylle Girang: Did you…
42 00:05:12.910 ⇒ 00:05:13.670 Kaela Gallagher: Yeah.
43 00:05:13.670 ⇒ 00:05:14.490 Brylle Girang: Because…
44 00:05:15.650 ⇒ 00:05:16.749 Kaela Gallagher: Do I watch what?
45 00:05:16.750 ⇒ 00:05:18.929 Brylle Girang: Musicals? Do you watch musicals?
46 00:05:19.050 ⇒ 00:05:21.180 Kaela Gallagher: I like musicals, yeah.
47 00:05:21.750 ⇒ 00:05:27.790 Brylle Girang: I think the… the one musical that introduced me to, like, the history of America is Hamilton.
48 00:05:27.990 ⇒ 00:05:29.370 Kaela Gallagher: Yes!
49 00:05:29.370 ⇒ 00:05:34.600 Brylle Girang: I have been, like, that… that’s… that’s just my playlist in Apple Music, like, for… for three.
50 00:05:34.600 ⇒ 00:05:42.390 Kaela Gallagher: Oh my gosh. It’s so… it is so good. That’s one of the best musicals ever made, and… It is.
51 00:05:42.530 ⇒ 00:05:51.830 Kaela Gallagher: Yeah, I saw, like, Hamilton’s signature and, like, all of these founding documents that Hamilton was a part of. Really, really cool.
52 00:05:52.990 ⇒ 00:05:54.410 Brylle Girang: So amazing.
53 00:05:55.080 ⇒ 00:06:02.919 Brylle Girang: I’m trying to look for, like, my Apple Music Recap, and it was so funny, like, for the whole year.
54 00:06:03.030 ⇒ 00:06:05.839 Brylle Girang: all genres, it was just Hamilton and my.
55 00:06:05.840 ⇒ 00:06:11.639 Kaela Gallagher: Hamilton? Oh my gosh. Have you watched the, like, full-length
56 00:06:11.760 ⇒ 00:06:14.770 Kaela Gallagher: movie of it that they have on Disney+.
57 00:06:14.770 ⇒ 00:06:18.519 Brylle Girang: Yes, I think I have watched it, like, 10 times now.
58 00:06:18.520 ⇒ 00:06:20.460 Kaela Gallagher: Yeah, it’s so good.
59 00:06:20.640 ⇒ 00:06:31.559 Brylle Girang: there are parts there that are… that… that are a lot better than the recordings, especially George Washington’s, like, entrance. I think that’s the best part of that.
60 00:06:31.560 ⇒ 00:06:38.659 Kaela Gallagher: I love seeing the king perform, and there’s, like, spit coming out of his mouth, because he’s so, like, intense about it.
61 00:06:39.510 ⇒ 00:06:41.600 Kaela Gallagher: I love that scene.
62 00:06:49.700 ⇒ 00:06:50.580 Uttam Kumaran: Hey guys.
63 00:06:50.840 ⇒ 00:06:51.810 Brylle Girang: Hello.
64 00:06:51.810 ⇒ 00:06:54.560 Kaela Gallagher: Hello! Where in the world are you today?
65 00:06:55.060 ⇒ 00:06:56.770 Uttam Kumaran: I’m in Pittsburgh.
66 00:06:57.320 ⇒ 00:06:59.210 Uttam Kumaran: And I will be in DC.
67 00:06:59.410 ⇒ 00:07:05.640 Uttam Kumaran: tomorrow, and then I’ll be… there’s, like, this dinner in San Antonio, and then I’ll be in… Phoenix.
68 00:07:06.150 ⇒ 00:07:15.040 Uttam Kumaran: For a… for a pastor party. But today went really, really well. Yeah, I just destroyed this meeting this morning, so it was really good.
69 00:07:15.180 ⇒ 00:07:24.449 Uttam Kumaran: With, like, a potential… partner, like, slash client, they, like, need some AI stuff.
70 00:07:25.040 ⇒ 00:07:27.610 Uttam Kumaran: But yeah, like, really good.
71 00:07:27.810 ⇒ 00:07:33.320 Uttam Kumaran: I mean, ultimately, like, on a… on a more, like, macro level, I think what…
72 00:07:33.650 ⇒ 00:07:35.520 Uttam Kumaran: But I’ve been talking to…
73 00:07:35.930 ⇒ 00:07:43.439 Uttam Kumaran: Robert and Lisa about is I’m finding that if I’m just able to get in the room with some of these people.
74 00:07:43.690 ⇒ 00:07:48.099 Uttam Kumaran: In, like, half an hour, they want to work with us on something.
75 00:07:48.530 ⇒ 00:07:53.309 Uttam Kumaran: So, what we need to do is…
76 00:07:53.780 ⇒ 00:08:01.570 Uttam Kumaran: systematically eliminate every other meeting that isn’t some calls like this on my calendar, because I’ve never seen this…
77 00:08:02.700 ⇒ 00:08:09.720 Uttam Kumaran: we’ve always… put our best foot out like this, and I’ve always just shown up for every call.
78 00:08:09.930 ⇒ 00:08:12.800 Uttam Kumaran: But almost every conversation I have.
79 00:08:13.080 ⇒ 00:08:16.519 Uttam Kumaran: Is that people are just moving forward. People want to do something with us.
80 00:08:17.100 ⇒ 00:08:23.650 Uttam Kumaran: So what’s ultimately limiting us in having more of those conversations, and for me to actually…
81 00:08:24.070 ⇒ 00:08:32.840 Uttam Kumaran: come… come to those conversations with more? Like… is… It’s, like, interesting internal stuff.
82 00:08:33.630 ⇒ 00:08:41.130 Uttam Kumaran: So… I think… there’s, like, a couple things that I feel like over the next, like, few months, That…
83 00:08:41.250 ⇒ 00:08:51.919 Uttam Kumaran: And I think this is gonna be kind of a theme that you’ll hear from Robert, too, is like, one, I think we’re gonna try and find a way to get somebody to come and see if they can lead, like, delivery.
84 00:08:52.240 ⇒ 00:08:55.660 Uttam Kumaran: I think we kind of made a little bit of that push with Jonathan, I don’t…
85 00:08:55.760 ⇒ 00:09:04.779 Uttam Kumaran: Still don’t know if… I don’t think you… I wanna just find more people, but, like, there’s gonna be some push for us to, like, get someone who can just lead broad delivery.
86 00:09:05.060 ⇒ 00:09:09.279 Uttam Kumaran: So that’s one piece. Second is, like.
87 00:09:10.100 ⇒ 00:09:16.729 Uttam Kumaran: Mickey and Lisa need to just dominate. Like, are you guys all in this, like, marketing channel?
88 00:09:17.130 ⇒ 00:09:18.890 Uttam Kumaran: Do you see the stuff, like, Mickey.
89 00:09:18.890 ⇒ 00:09:20.000 Kaela Gallagher: It’s just marketing.
90 00:09:20.400 ⇒ 00:09:24.189 Uttam Kumaran: Yeah, if you saw the stuff that Mickey put out today, yeah, it’s, like, insane.
91 00:09:24.790 ⇒ 00:09:27.689 Uttam Kumaran: Right. And so, part of this is, like.
92 00:09:28.560 ⇒ 00:09:34.110 Uttam Kumaran: there’s not been a single deal in the company that Robert or I haven’t brought in.
93 00:09:34.480 ⇒ 00:09:43.810 Uttam Kumaran: We haven’t seen… Marketing… We haven’t seen marketing actually…
94 00:09:44.180 ⇒ 00:09:55.750 Uttam Kumaran: drive leads outside of just, like, people like the website, which… that was… that was me, like, I… and I’ve been head of marketing today, so I’ll take… I can take… I’ll take the credit for that.
95 00:09:56.090 ⇒ 00:10:02.249 Uttam Kumaran: So, we haven’t seen… we haven’t seen a lot of business come from marketing qualified leads.
96 00:10:02.400 ⇒ 00:10:08.159 Uttam Kumaran: And, ultimately, we haven’t seen a single dollar come from anybody that isn’t
97 00:10:08.270 ⇒ 00:10:14.859 Uttam Kumaran: me or Robert, and that’s… that needs to really, really change. And those pieces that we’re hoping change that is, like.
98 00:10:15.150 ⇒ 00:10:19.160 Uttam Kumaran: Making it, and… Lisa.
99 00:10:19.320 ⇒ 00:10:25.180 Uttam Kumaran: So for this group, I think, like, those are the things that are on my mind, is one, like…
100 00:10:25.470 ⇒ 00:10:36.510 Uttam Kumaran: continuing to move people up on AI, so that more of my time is just coming in and kind of schmoozing with clients, which… and less of, like, doing the actual work.
101 00:10:36.720 ⇒ 00:10:41.120 Uttam Kumaran: Second is doing whatever it takes to ramp Lisa and Mickey up.
102 00:10:41.900 ⇒ 00:10:47.390 Uttam Kumaran: Further, because both of them are, like, workaholics, and both of them are gonna be our ticket
103 00:10:47.650 ⇒ 00:10:49.080 Uttam Kumaran: To… to the next.
104 00:10:49.380 ⇒ 00:10:50.979 Uttam Kumaran: Level of revenue.
105 00:10:52.340 ⇒ 00:10:55.969 Uttam Kumaran: And, like, we just have to kind of, like.
106 00:10:56.580 ⇒ 00:11:00.570 Uttam Kumaran: Basic, and then continue just to hold down the fort on everything else.
107 00:11:00.700 ⇒ 00:11:02.580 Uttam Kumaran: You know? So…
108 00:11:03.310 ⇒ 00:11:18.400 Uttam Kumaran: part of the problem on delivery right now is, like, because I’m so integrated, there aren’t active deals that can happen. There also isn’t an active delivery that doesn’t involve Robert and I. And so both of us, we talked, we’re like, probably Greg is the only person
109 00:11:19.450 ⇒ 00:11:24.280 Uttam Kumaran: who we… we feel… Greg and probably Jasmine are the only people we feel like
110 00:11:25.010 ⇒ 00:11:27.250 Uttam Kumaran: You’re just handing a fine, too, basically.
111 00:11:28.490 ⇒ 00:11:28.920 Kaela Gallagher: Jasmine.
112 00:11:28.920 ⇒ 00:11:29.440 Uttam Kumaran: I don’t think…
113 00:11:29.440 ⇒ 00:11:30.090 Kaela Gallagher: confident.
114 00:11:31.050 ⇒ 00:11:33.550 Uttam Kumaran: Yeah, Jasmine doesn’t want… but even just, like.
115 00:11:33.760 ⇒ 00:11:37.900 Uttam Kumaran: I don’t, like, I don’t mind if they’re talking to a client. Like, I actually feel 100%.
116 00:11:38.290 ⇒ 00:11:39.660 Uttam Kumaran: Same with the Wache.
117 00:11:39.890 ⇒ 00:11:42.259 Uttam Kumaran: But out of those… outside of those three.
118 00:11:43.180 ⇒ 00:11:46.899 Uttam Kumaran: I’m like, I’m gonna… it’s just time bomb, like, usually.
119 00:11:47.290 ⇒ 00:11:53.239 Uttam Kumaran: It’s like, if I don’t hear about a client, it’s usually not because it’s going really, really well, it’s usually because I just haven’t checked in.
120 00:11:53.810 ⇒ 00:11:56.810 Uttam Kumaran: So, that kind of stuff has to change.
121 00:11:59.160 ⇒ 00:12:04.779 Uttam Kumaran: And, like, ultimately, I think we have to… I think part of it is, like, we probably need someone to lead delivery.
122 00:12:05.060 ⇒ 00:12:09.199 Uttam Kumaran: And then that person’s job is to just… Figure all that stuff out.
123 00:12:09.320 ⇒ 00:12:10.150 Uttam Kumaran: You know.
124 00:12:13.030 ⇒ 00:12:21.610 Uttam Kumaran: So that’s what’s on my mind a little bit today. But it’s been, like, it’s been a pretty pos… it’s been a positive day. I think we have some good candidates that are starting this week.
125 00:12:21.750 ⇒ 00:12:31.610 Uttam Kumaran: And yeah, I feel like just the theme this week, like, as much as you guys can do to, like, unblock Lisa and Mickey so that they can start sprinting is, like, I think what’s on my mind.
126 00:12:32.440 ⇒ 00:12:43.329 Kaela Gallagher: Okay, copy that. We can use our time tomorrow, maybe, to do a little bit of that, talent planning for the delivery lead and potentially a CSO.
127 00:12:44.570 ⇒ 00:12:52.769 Brylle Girang: I also scheduled calls with Lisa and Mickey. Primarily, I think I have been in close contact with Mickey when it comes to, like, trying to
128 00:12:53.020 ⇒ 00:12:57.890 Brylle Girang: Make sure that his vision fits into, like, what we’re doing.
129 00:12:58.040 ⇒ 00:13:00.379 Brylle Girang: So, I feel pretty good there.
130 00:13:01.450 ⇒ 00:13:03.769 Uttam Kumaran: Yeah, I still think both of them are not…
131 00:13:04.560 ⇒ 00:13:08.099 Uttam Kumaran: in the AI system, like, enough. Like, I think…
132 00:13:08.640 ⇒ 00:13:20.599 Uttam Kumaran: I think Lisa got into Cursor today, or, like, just set up today. So I think, Brian, like, that’s, like, maybe there’s maybe two things that I think kind of fall squarely under you that I think people are still not…
133 00:13:20.830 ⇒ 00:13:21.840 Uttam Kumaran: There yet.
134 00:13:21.960 ⇒ 00:13:29.930 Uttam Kumaran: Like, and I’m… like, I still think people on day one here need to be completely in our AI system.
135 00:13:30.100 ⇒ 00:13:38.689 Uttam Kumaran: Right? And I still think that it’s not happening, like, it’s… Lisa’s been here for 3 weeks, I think only today, she sort of finally, like, kind of… some stuff clicked for her.
136 00:13:39.050 ⇒ 00:13:43.830 Uttam Kumaran: And I think Mickey… It’s, like, inundating me with, like.
137 00:13:44.050 ⇒ 00:13:49.059 Uttam Kumaran: I need this system, or I don’t know how to do this, can I get time with the platform team to do this? And I’m like.
138 00:13:49.210 ⇒ 00:13:52.540 Uttam Kumaran: Dude, all of this you could do on your own, like, and so…
139 00:13:53.480 ⇒ 00:14:01.550 Uttam Kumaran: I still don’t know, like, I guess my ask for you is, like, what is blocking from us getting everybody? And still, like, for example.
140 00:14:01.900 ⇒ 00:14:07.909 Uttam Kumaran: Miranda never figured it out, Hannah still hasn’t figured it out, Ann hasn’t figured it out, Ray hasn’t figured it out.
141 00:14:08.140 ⇒ 00:14:12.649 Uttam Kumaran: Still, like, I don’t think Demi is 100% there.
142 00:14:12.950 ⇒ 00:14:19.929 Uttam Kumaran: Oddvate is there, I don’t think Jasmine is there, Amber’s there, right? So, like, half the people on delivery are still not
143 00:14:20.310 ⇒ 00:14:21.110 Uttam Kumaran: There.
144 00:14:21.430 ⇒ 00:14:24.299 Uttam Kumaran: And so, what I’m… what I’m not hearing from you is, like.
145 00:14:24.530 ⇒ 00:14:31.490 Uttam Kumaran: what’s the plan? Like, where… where are… why? Or what… what has not been done well, and, like, how we’re kind of pivoting, you know?
146 00:14:32.030 ⇒ 00:14:38.279 Brylle Girang: Yeah, the Quick Start course and the AI Accelerator course were, like, one of the tools for this, but I understand that
147 00:14:38.380 ⇒ 00:14:48.549 Brylle Girang: It’s not going to work if people don’t take those. For the new hires, though, I’m quite surprised that Lisa hasn’t been using Cursor, because we had this, like, weekly check-ins.
148 00:14:48.550 ⇒ 00:14:53.290 Uttam Kumaran: Like, I think this is where I don’t… I don’t think that’s a fair answer. Like, oh, they didn’t take the course, so…
149 00:14:53.780 ⇒ 00:14:54.710 Uttam Kumaran: It’s like…
150 00:14:55.280 ⇒ 00:15:02.650 Uttam Kumaran: My point to you is, like, why don’t you just call them and teach them? Like, in an hour, I could call these guys and teach them.
151 00:15:02.950 ⇒ 00:15:05.809 Uttam Kumaran: So my… now I’m at a point where I’m like.
152 00:15:06.540 ⇒ 00:15:11.150 Uttam Kumaran: Should I… should I, like, should I just go… am I supposed to go do that? Because I can’t wait another week.
153 00:15:11.780 ⇒ 00:15:24.129 Uttam Kumaran: So, like, some of these people, their job is gonna be affected, I’ll figure this out, but I don’t know who to blame. Like, ultimately, the reason to have learning development is because then I can say, we built everything.
154 00:15:24.420 ⇒ 00:15:27.450 Uttam Kumaran: we taught you… And then you didn’t listen.
155 00:15:27.570 ⇒ 00:15:31.119 Uttam Kumaran: And then… Okay, like, there’s accountability there.
156 00:15:31.280 ⇒ 00:15:35.179 Uttam Kumaran: But if you’re telling me, like, oh, still everybody hasn’t taken the course.
157 00:15:36.090 ⇒ 00:15:40.070 Uttam Kumaran: then I’m like, well, have I even tried enough? Like.
158 00:15:40.460 ⇒ 00:15:49.789 Uttam Kumaran: should I be going and teaching people? Because I… I’m telling you, I’ll go teach these people, and they’ll pick it up in an hour, two hours, and so what do… like, what am I to do, you know?
159 00:15:50.140 ⇒ 00:15:59.309 Brylle Girang: Yeah, no, I mean, I tried, like, teaching Lisa, like, two weeks, one week ago, so I’m going to, like, be more aggressive there.
160 00:16:00.440 ⇒ 00:16:05.330 Uttam Kumaran: But that’s even, like, what I’m saying is, like, I’m trying… I’m guessing I’m interested in, like, how you’re spending your time, because it…
161 00:16:05.690 ⇒ 00:16:14.490 Uttam Kumaran: why not call her every day? Like, I told you, these are the only two people… these are the… these are the two people that matter. Why not call both of them every single day?
162 00:16:15.370 ⇒ 00:16:21.060 Uttam Kumaran: See, that’s what I’m not hearing, is like… I’m hearing that, like, people are not picking it up, I’ll call them next week.
163 00:16:22.220 ⇒ 00:16:28.929 Uttam Kumaran: we’re not gonna have, like, we don’t… I can’t… we… this crew can’t… we cannot operate on, like, a weekly timeline. Like, that’s for the rest of the company.
164 00:16:29.080 ⇒ 00:16:34.229 Uttam Kumaran: like… what I wanna hear is, like, how this is gonna change, like, tomorrow.
165 00:16:34.720 ⇒ 00:16:36.490 Uttam Kumaran: You know,
166 00:16:36.600 ⇒ 00:16:43.259 Uttam Kumaran: And so that’s my question to you, is, like, what… what have you tried? And, like… like, even I’ll take Hannah, like.
167 00:16:43.450 ⇒ 00:16:54.390 Uttam Kumaran: for Hannah to go to… like, Mickey, in his first 24 hours, officially, he shipped literally… and he did this, like, last night. He shipped a visual explainer of that… of that skill, right?
168 00:16:55.350 ⇒ 00:16:59.229 Uttam Kumaran: Why hasn’t Hannah done that this whole time, is my question, when I look at that.
169 00:16:59.440 ⇒ 00:17:03.919 Uttam Kumaran: Right? And then Mickey’s also like, why aren’t… why aren’t the people on sales doing this?
170 00:17:04.359 ⇒ 00:17:06.939 Uttam Kumaran: I’m like, I have no clue.
171 00:17:07.810 ⇒ 00:17:16.909 Uttam Kumaran: You know? And so that’s, like, kind of my question to you is, like, what have you been trying to, like, remedy the situation? Because I still think we’re not… we’re not there yet.
172 00:17:17.390 ⇒ 00:17:21.009 Uttam Kumaran: like, one thing I ask for is, like, a scorecard, like, list everybody.
173 00:17:21.230 ⇒ 00:17:28.839 Uttam Kumaran: And let me see, like, who’s… who’s still not there, but I didn’t get that from you, and I don’t feel like I have an understanding of, like.
174 00:17:29.170 ⇒ 00:17:31.360 Uttam Kumaran: I get that we shipped the course.
175 00:17:31.770 ⇒ 00:17:41.390 Uttam Kumaran: But, like, it doesn’t matter if, like, people are… I’m still seeing people do… asking basic questions a month, two months later, since we sort of tried, you know?
176 00:17:41.630 ⇒ 00:17:42.320 Uttam Kumaran: Yep.
177 00:17:42.580 ⇒ 00:17:43.490 Brylle Girang: Gotcha.
178 00:17:45.950 ⇒ 00:17:48.100 Uttam Kumaran: I mean, what do you think? Like, what’s your gut instinct?
179 00:17:56.090 ⇒ 00:17:57.419 Brylle Girang: Just thinking about this.
180 00:18:04.360 ⇒ 00:18:10.189 Uttam Kumaran: Because I’d be like, cool, pick… pick… look at the list of people that aren’t using AI. I literally named all of them.
181 00:18:10.390 ⇒ 00:18:14.029 Uttam Kumaran: Yep. Call everybody every day. You have 8 hours, call them every day.
182 00:18:14.620 ⇒ 00:18:18.640 Uttam Kumaran: Right? Don’t… don’t do anything more on the platform. Like…
183 00:18:19.350 ⇒ 00:18:22.759 Uttam Kumaran: Literally, my opinion is call them until they get it.
184 00:18:23.100 ⇒ 00:18:29.329 Uttam Kumaran: Yeah. Because ultimately, they’re gonna… you’re gonna save the company tens of thousands of dollars the faster these people get it.
185 00:18:29.640 ⇒ 00:18:31.970 Uttam Kumaran: And their job is on the line if they don’t get it.
186 00:18:32.200 ⇒ 00:18:33.320 Uttam Kumaran: So…
187 00:18:34.320 ⇒ 00:18:44.389 Uttam Kumaran: like, I just really need them to get the picture fast, because, like, I want… I want to build… I want them to be teams of one, and there’s… there’s, like.
188 00:18:44.510 ⇒ 00:18:59.899 Uttam Kumaran: a ton of money coming our way right now that we can’t capitalize on on the sales side because these guys are not moving faster. In particular, and the go-to-market team has completely failed to, like, pick up AI. Out of every team, like.
189 00:19:00.290 ⇒ 00:19:04.560 Uttam Kumaran: Hannah, and all these folks have not… done enough.
190 00:19:04.910 ⇒ 00:19:05.890 Uttam Kumaran: And…
191 00:19:06.570 ⇒ 00:19:18.220 Uttam Kumaran: we went and got Lisa and Mickey, because I know that they’re both gung-ho, but they need to learn our system, right? And that’s what’s been hard for me, because they’re calling me, can you sit with me? Like, I’m gonna go sit with them and do it, but…
192 00:19:18.500 ⇒ 00:19:29.119 Uttam Kumaran: I’m like, that’s what you’re doing, right? Like, that’s what you’re here. And I want to push them to you, but they keep calling me, like, we’re not figuring it out, we’re not getting… I’m not getting support, I still don’t know the system, and I’m like.
193 00:19:29.580 ⇒ 00:19:30.840 Uttam Kumaran: Dude, what?
194 00:19:31.660 ⇒ 00:19:32.560 Uttam Kumaran: You know?
195 00:19:33.030 ⇒ 00:19:37.290 Brylle Girang: Yeah, yeah, gotcha. I’ll be more aggressive there, I think that’s what I…
196 00:19:37.480 ⇒ 00:19:40.770 Brylle Girang: did with Zarin, and it went well.
197 00:19:41.000 ⇒ 00:19:50.169 Brylle Girang: But yeah, I hear you. What I’m going to do is have focused people every week, call them every day, make sure that I really spend that time with them.
198 00:19:50.680 ⇒ 00:19:54.939 Uttam Kumaran: But less I’m looking for you to say, like, cool, I’ll do exactly, because
199 00:19:55.050 ⇒ 00:19:57.919 Uttam Kumaran: I’m looking for you to come to me with the idea.
200 00:19:58.110 ⇒ 00:20:04.469 Uttam Kumaran: Yeah. Because that’s my… I just said to do that, right? I’m looking for you to be like, this is not working, like…
201 00:20:04.900 ⇒ 00:20:16.780 Uttam Kumaran: how… like, you should look at… you should have noticed that those people aren’t… and I know you know this, that’s why I’m, like, surprised. I’m looking for you to be like, I’m not able… I’m not doing this well, and here’s 3 remedies I’m trying.
202 00:20:17.310 ⇒ 00:20:28.850 Uttam Kumaran: Right? Because this is what happened. This is why we’re a leadership group, and we’re not the rest of the people in the company, is that the rest of the people in the company, I go find things that they’re not… they’re hiding, and they’re making sure is not going well.
203 00:20:29.050 ⇒ 00:20:34.199 Uttam Kumaran: for us, like, I’m well aware of, like, what’s going well, what’s not, you know?
204 00:20:36.320 ⇒ 00:20:36.850 Uttam Kumaran: Yeah.
205 00:20:36.850 ⇒ 00:20:52.980 Kaela Gallagher: let me know how you want me to partner with you on this as well, because I’m oftentimes, like, an initial touchpoint for people as they’re doing orientation. I do one week, I do 30-day check-ins, like, I can help with
206 00:20:53.080 ⇒ 00:21:10.499 Kaela Gallagher: I mean, I’m already introducing, you know, the quick start and everything, but let me know if you need additional partnership here, and I can make it part of my one-week check-in, too, to validate, like, hey, your Quick Start is done, right? Because it was supposed to be done day one. You should already be on cursor, you should already be using…
207 00:21:10.500 ⇒ 00:21:16.830 Kaela Gallagher: AI. So I can make… I can make sure that’s part of the one week, Wow.
208 00:21:17.200 ⇒ 00:21:31.479 Brylle Girang: I think let’s revive, like, the scheduled meetings every time someone comes in, Kayla, like, what we have been doing before, and then week one should just be one-hour blocks with me, just making sure that they get into our system fast.
209 00:21:31.480 ⇒ 00:21:42.079 Kaela Gallagher: Okay, but do you want me to, like… do you think that should be a Day 3 thing? Like, once they’ve already done the Quick Start course, then you partner with them? Because you built that to save you time, you know?
210 00:21:42.270 ⇒ 00:21:44.300 Brylle Girang: No, I think let’s do it day one.
211 00:21:44.620 ⇒ 00:21:50.550 Brylle Girang: While they’re doing the course, before they do the course, after they do the course, I want to make sure that they’re aligned.
212 00:21:51.110 ⇒ 00:21:51.920 Kaela Gallagher: Okay.
213 00:21:52.060 ⇒ 00:22:09.889 Kaela Gallagher: because I… what I do right now is I literally stop sharing the orientation PowerPoint, and I go onto the platform, and I go to the Learning Hub, and I say, this is your Quick Start course to complete in the next 2 days, like, this is so important. But…
214 00:22:10.130 ⇒ 00:22:15.810 Kaela Gallagher: Yeah, I mean, judging from the messages that we’ve sent in the New Hire Channel recently.
215 00:22:16.960 ⇒ 00:22:20.070 Kaela Gallagher: yeah, people are not responding about it. So, okay.
216 00:22:21.160 ⇒ 00:22:28.420 Uttam Kumaran: But I think, Brad, can I get a list of… can we get a… can we just work… can we just finish that scorecard today? Like, a list of everybody in the company?
217 00:22:28.700 ⇒ 00:22:38.859 Uttam Kumaran: And, like, what AI activities we’ve sort of seen from them. Like, have they shipped a skill? Have they shipped a playbook? Did they finish the quick start? And then also, you could just leave a
218 00:22:39.060 ⇒ 00:22:43.280 Uttam Kumaran: A free one for, like, anecdotally, do we feel like this person is, like, there?
219 00:22:43.500 ⇒ 00:22:46.810 Uttam Kumaran: And I’d just like to see that. Like, I just wanna… and…
220 00:22:46.940 ⇒ 00:22:51.320 Uttam Kumaran: And I will indicate to you the people that need to get to, like, figure this, like.
221 00:22:51.840 ⇒ 00:22:55.069 Uttam Kumaran: figure this out, like, this week.
222 00:22:55.480 ⇒ 00:23:07.000 Uttam Kumaran: You know, and really, there’s some people who, like, haven’t figured it out, and I want to just make sure that it’s not because they haven’t gone through your course. It’s because they’re literally, like, holding… they’re just, like, not…
223 00:23:07.330 ⇒ 00:23:09.040 Uttam Kumaran: Figuring it out, you know?
224 00:23:09.640 ⇒ 00:23:10.200 Brylle Girang: Okay.
225 00:23:10.740 ⇒ 00:23:15.490 Brylle Girang: Gotcha. I have the initial list, I’m reaching out to people to make sure that I don’t miss anything.
226 00:23:15.630 ⇒ 00:23:21.720 Brylle Girang: But so far, I have Davis, Mickey, kayla…
227 00:23:21.950 ⇒ 00:23:25.140 Brylle Girang: who have done, like, the Quick Start course, as well as Zorin.
228 00:23:25.740 ⇒ 00:23:33.110 Brylle Girang: And the others, I’m checking in with them, like, personally, to make sure that the API didn’t miss anything. But yeah, I hear you.
229 00:23:34.410 ⇒ 00:23:34.940 Uttam Kumaran: Okay.
230 00:23:37.250 ⇒ 00:23:41.760 Uttam Kumaran: Yeah, and then, I mean, the second piece also here is, like,
231 00:23:42.070 ⇒ 00:23:53.429 Uttam Kumaran: basically, we’re completely blocked on the certifications. So that’s another thing where, like, I just need to know whether you think you can own that, or what we’re gonna do, because…
232 00:23:53.570 ⇒ 00:23:56.809 Uttam Kumaran: basically, Lisa’s gonna miss her…
233 00:23:57.080 ⇒ 00:24:03.039 Uttam Kumaran: 30-day goals, because people haven’t gotten certified, so she can’t close the loop with the partners.
234 00:24:03.450 ⇒ 00:24:14.949 Uttam Kumaran: So the last time I heard, it was just, like, people aren’t listening. If that’s the same case, that’s still, like, what I would… what I would have preferred to have heard is, like, what else we’re gonna try, right?
235 00:24:16.470 ⇒ 00:24:20.059 Uttam Kumaran: Because that is com… that is… that is basically actively blocking
236 00:24:20.440 ⇒ 00:24:26.650 Uttam Kumaran: money right now, and Lisa’s like, I’m gonna miss my objectives because of this, and said, okay, I’ll ask you.
237 00:24:27.800 ⇒ 00:24:28.320 Brylle Girang: Yep.
238 00:24:28.970 ⇒ 00:24:31.869 Brylle Girang: Oh, yeah, I think this is the hardest one, because…
239 00:24:35.270 ⇒ 00:24:48.579 Uttam Kumaran: I guess my question is, like, less about… don’t reflect on what’s been done so far. Like, what are some options for us to try? Like, that’s what I’m looking for, and asking again is… let’s say that’s not an option.
240 00:24:48.690 ⇒ 00:24:51.750 Uttam Kumaran: Right, that’s what I’m interested in you coming to the table with.
241 00:24:52.110 ⇒ 00:24:56.330 Uttam Kumaran: Like, an idea of, like, something we can try, you know?
242 00:24:56.740 ⇒ 00:24:57.610 Uttam Kumaran: Mike.
243 00:24:58.750 ⇒ 00:25:04.370 Uttam Kumaran: Because I… I can’t… I can’t do anything with, like, okay, people are frustrating. That’s… this is just life in the company.
244 00:25:04.730 ⇒ 00:25:12.760 Uttam Kumaran: But yet, we persevere, you know? And so, we… I need a… I need just a couple options or ideas on things we can try.
245 00:25:17.280 ⇒ 00:25:30.470 Brylle Girang: Gotcha. So, so for Omni, one thing that was on my mind is, like, setting up scheduled blocks with the people who haven’t done it yet, and then having Amber, like, help them go through it in a call, synchronously.
246 00:25:30.690 ⇒ 00:25:34.930 Brylle Girang: I think that’s something that I won’t be able to do with Snowflake.
247 00:25:36.380 ⇒ 00:25:37.020 Uttam Kumaran: Okay.
248 00:25:38.750 ⇒ 00:25:45.069 Brylle Girang: So, I think you’re also planning on, like, doing the Snowflake certifications. Can you help me out with that?
249 00:25:47.390 ⇒ 00:25:50.280 Uttam Kumaran: Yeah, but I guess, like, Thank you.
250 00:25:50.380 ⇒ 00:26:02.619 Uttam Kumaran: Like, one example here is if you had come to me and said, I want to increase the incentive to $500, I would have said yes. We could have done that 2 weeks ago. But you didn’t come to me with that.
251 00:26:03.800 ⇒ 00:26:09.509 Uttam Kumaran: You know? So you… this is where I want… and I don’t want you to just take that and be like, cool, can we do that?
252 00:26:09.860 ⇒ 00:26:13.740 Uttam Kumaran: I really need you to think about some ideas that aren’t sitting with people.
253 00:26:14.210 ⇒ 00:26:17.560 Uttam Kumaran: Like, there’s other… I’m telling you there’s other ways.
254 00:26:17.860 ⇒ 00:26:25.200 Uttam Kumaran: Like, literally, if you had said, hey, I call someone, if you give them $500, you know what’s blocking, like, like.
255 00:26:25.310 ⇒ 00:26:28.609 Uttam Kumaran: Tens of thousands of dollars of revenue coming in.
256 00:26:29.860 ⇒ 00:26:37.809 Uttam Kumaran: But what I need is, like, out-of-the-box ideas, not just, I’m gonna call people and sit with them. Like, you have to think harder, dude.
257 00:26:40.590 ⇒ 00:26:47.780 Uttam Kumaran: So that’s what I’m like, I don’t know what to do at this point. Like, my feeling here is, like, I may just hand it to Lisa.
258 00:26:48.050 ⇒ 00:26:49.639 Uttam Kumaran: And tell her…
259 00:26:49.970 ⇒ 00:26:58.050 Uttam Kumaran: This is your… your own, kind of, like, external certs? Because, ultimately, her pay is, like, based on that.
260 00:26:58.660 ⇒ 00:27:03.449 Uttam Kumaran: and you tell me what you need. And if she comes in and is like, I want to up the bonus.
261 00:27:03.720 ⇒ 00:27:09.639 Uttam Kumaran: I called so-and-so, they said, if you give me 500 right now.
262 00:27:10.650 ⇒ 00:27:17.980 Uttam Kumaran: And my question to you is, like, should I be… that’s… that’s, like, my… that’s my gut instinct right now, is to just hand it to her.
263 00:27:18.610 ⇒ 00:27:21.949 Uttam Kumaran: You know, its own. Because I would rather you drop that.
264 00:27:22.060 ⇒ 00:27:29.489 Uttam Kumaran: and go make sure everybody is using the platform in the next 48 hours. And, like, Focus on that.
265 00:27:29.890 ⇒ 00:27:33.249 Uttam Kumaran: You know? Because the last thing I want to do is drop both of them.
266 00:27:33.860 ⇒ 00:27:35.560 Uttam Kumaran: Right. Like…
267 00:27:36.100 ⇒ 00:27:43.519 Uttam Kumaran: I would like to see us finish the certs this week across the board, and I would like someone to tell me what is the cost.
268 00:27:44.350 ⇒ 00:27:50.870 Uttam Kumaran: To kind of make that happen. I don’t know, like, Kayla, or what both you guys think about, like… it’s that urgent, you know?
269 00:27:51.970 ⇒ 00:27:54.240 Kaela Gallagher: Here’s the thing, I think that…
270 00:27:57.440 ⇒ 00:28:01.449 Kaela Gallagher: Raising the bonus for a cert…
271 00:28:02.490 ⇒ 00:28:04.489 Kaela Gallagher: To get somebody to do it.
272 00:28:05.650 ⇒ 00:28:12.619 Kaela Gallagher: If that works, then we have a deeper issue of people not understanding this certification is a requirement.
273 00:28:12.620 ⇒ 00:28:26.279 Kaela Gallagher: like, this is part of your job. You need to obtain this. Like, do we need to create, like, linear tickets around it for it to feel, like, real, like an assignment, like it’s part of this cycle, and they need to accomplish it? Like.
274 00:28:26.280 ⇒ 00:28:29.550 Kaela Gallagher: I don’t know, I feel like it’s almost like a mentality thing.
275 00:28:29.550 ⇒ 00:28:30.560 Uttam Kumaran: I agree, I was like.
276 00:28:30.560 ⇒ 00:28:34.780 Kaela Gallagher: Frame this as, like, this is… this is a requirement.
277 00:28:36.310 ⇒ 00:28:44.659 Kaela Gallagher: Because if raising the value of the bonus is what gets people to do it, then, like, we have a people-not-doing-their-job issue.
278 00:28:45.180 ⇒ 00:28:51.459 Uttam Kumaran: But that’s why I think, B, this, again, continues to come on you. Like, I don’t know what’s been done to have
279 00:28:51.830 ⇒ 00:28:54.710 Uttam Kumaran: L&D have the authority to, like.
280 00:28:54.850 ⇒ 00:28:57.239 Uttam Kumaran: Tell people to do this, because…
281 00:28:57.950 ⇒ 00:29:00.949 Uttam Kumaran: Ultimately, like, you’re spending time with everybody.
282 00:29:02.150 ⇒ 00:29:06.199 Uttam Kumaran: like, I would say that’s completely on you, because I haven’t…
283 00:29:06.760 ⇒ 00:29:13.979 Uttam Kumaran: I… my job is to set the bounty, and then when I talk to people, I push them, right? But I haven’t owned this, you know? So I don’t know.
284 00:29:15.670 ⇒ 00:29:23.710 Kaela Gallagher: Bea, what do you think about creating tickets around it? Like, especially for engineers who kind of operate off of that, do you think that would help?
285 00:29:24.750 ⇒ 00:29:28.119 Brylle Girang: Tickets, like, linear tickets telling them to start desserts?
286 00:29:28.470 ⇒ 00:29:33.260 Kaela Gallagher: Yeah, or do chapters 1 through 3 today, and 5 through 7 tomorrow.
287 00:29:38.400 ⇒ 00:29:44.720 Brylle Girang: I don’t think that will work, because we have been, like, nudging them, To complete the search, and.
288 00:29:44.720 ⇒ 00:29:47.470 Uttam Kumaran: So what does nudging look… what does nudging look like?
289 00:29:48.550 ⇒ 00:29:50.320 Brylle Girang: We’re sending messages via Slack.
290 00:29:50.640 ⇒ 00:29:52.709 Uttam Kumaran: See, but, like, that’s not a good, like…
291 00:29:54.260 ⇒ 00:29:56.210 Uttam Kumaran: Why aren’t you calling them, dude?
292 00:29:56.700 ⇒ 00:30:02.750 Uttam Kumaran: Like, why are you literally waking up and calling these people? That’s why I just don’t understand where the time is going, because…
293 00:30:03.660 ⇒ 00:30:10.069 Uttam Kumaran: like… If I tell this to Lisa, she’s gonna call these people night and day.
294 00:30:11.370 ⇒ 00:30:13.079 Uttam Kumaran: I guarantee it.
295 00:30:13.210 ⇒ 00:30:16.000 Uttam Kumaran: Because I’m gonna tell her, you can do whatever it takes.
296 00:30:16.250 ⇒ 00:30:19.710 Uttam Kumaran: let’s say Plan C has raised the money for it.
297 00:30:20.180 ⇒ 00:30:25.099 Uttam Kumaran: But I’m like, just make it happen, and dude, sending a Slack message is not…
298 00:30:26.080 ⇒ 00:30:29.400 Uttam Kumaran: It can’t be the last thing we’ve tried, you know?
299 00:30:30.780 ⇒ 00:30:31.730 Uttam Kumaran: So…
300 00:30:32.610 ⇒ 00:30:33.660 Kaela Gallagher: Do you think…
301 00:30:33.660 ⇒ 00:30:34.300 Brylle Girang: Yeah.
302 00:30:34.300 ⇒ 00:30:35.220 Kaela Gallagher: Yes, sir.
303 00:30:35.690 ⇒ 00:30:36.380 Kaela Gallagher: Yeah, go ahead.
304 00:30:36.380 ⇒ 00:30:40.069 Brylle Girang: That is goal, and then so I can focus on, like, AI adoption.
305 00:30:41.710 ⇒ 00:30:46.930 Uttam Kumaran: Yeah, let me message this to Lisa, but I think one thing that would be helpful today is, like.
306 00:30:47.230 ⇒ 00:30:53.569 Uttam Kumaran: Give me a little… if you’re focusing on the AI adoption, give me a little bit of, like, a game plan for this week.
307 00:30:53.860 ⇒ 00:30:56.030 Uttam Kumaran: Give me a little bit about, like.
308 00:30:56.570 ⇒ 00:31:02.310 Uttam Kumaran: how you’re thinking about it, because ultimately, like, I’m even now being like, how can I go sell
309 00:31:02.500 ⇒ 00:31:09.369 Uttam Kumaran: L&D, if we’re not seeing the outcomes internally. You know that was always the bet, right? And so we still have room, like…
310 00:31:09.480 ⇒ 00:31:13.559 Uttam Kumaran: The people that have done it and crushed it are people who are…
311 00:31:13.720 ⇒ 00:31:20.629 Uttam Kumaran: like, they were already gonna crush whatever I put into them. Those guys are A-plus people, like Greg, Amber, these guys…
312 00:31:20.770 ⇒ 00:31:34.479 Uttam Kumaran: whether we had a course or not, they were gonna figure it out. So, this… the fact that there are still people not doing… those are the people to go nail before you truly understand that the… the way you’ve architected this service is working.
313 00:31:34.870 ⇒ 00:31:41.110 Uttam Kumaran: Cause those guys are gonna be… the… those… the people at our company
314 00:31:41.240 ⇒ 00:31:54.720 Uttam Kumaran: even the people who are adopting it the least are gonna be the best people we see in the… when we go service clients. Because the clients we’re trying to go service are 4 years behind us. It’s gonna be even worse. It’s gonna be even harder.
315 00:31:54.870 ⇒ 00:32:04.269 Uttam Kumaran: And because they’re not even on our team, like, we have no… we have no pull there. It’s gonna be… so, your system needs to guarantee success.
316 00:32:04.550 ⇒ 00:32:05.340 Uttam Kumaran: Right.
317 00:32:06.150 ⇒ 00:32:10.509 Uttam Kumaran: And so that’s, like, kind of, like, what I’m interested in seeing a plan for this week, you know?
318 00:32:11.380 ⇒ 00:32:11.940 Brylle Girang: Okay.
319 00:32:12.800 ⇒ 00:32:20.490 Uttam Kumaran: Because I want to… I’ll tell it to you, Franklin, I mean, we could delete this meeting, but people’s, like, jobs are on the line if they don’t figure this out.
320 00:32:21.220 ⇒ 00:32:29.590 Uttam Kumaran: Because it’s a direct, impact to, like, P&L. Like, they’re holding our business back. Like, there are 7 people on sales right now.
321 00:32:30.160 ⇒ 00:32:36.909 Uttam Kumaran: or, I don’t know, even 8, right? You have Robert, you have Hannah, you have Ann, you have Ray, you have Artie, you have Mickey, you have Lisa.
322 00:32:37.500 ⇒ 00:32:43.399 Uttam Kumaran: None of those people… Have generated a single dollar for the business yet.
323 00:32:44.350 ⇒ 00:32:56.400 Uttam Kumaran: what am I doing spending money there? You know, and I get it, this is… these are humans, and I really know that, but I’m telling you, it’s like, some of these folks are really, really not…
324 00:32:56.810 ⇒ 00:32:57.839 Uttam Kumaran: you know.
325 00:32:58.540 ⇒ 00:33:04.310 Uttam Kumaran: Yeah, I just feel like everything is now moving very, very fast, and some of these people, if they don’t get the picture.
326 00:33:04.600 ⇒ 00:33:07.019 Uttam Kumaran: Like, it’s gonna be really tough for them, you know?
327 00:33:08.120 ⇒ 00:33:11.739 Uttam Kumaran: So I want to make sure you can confidently come to this table and be like.
328 00:33:11.980 ⇒ 00:33:15.219 Uttam Kumaran: I threw… gave everything, and they’re not listening.
329 00:33:16.250 ⇒ 00:33:21.679 Uttam Kumaran: But now I’m kind of like, okay, did we give Anna a fair shot? Did we give Anna a fair shot? Like…
330 00:33:22.000 ⇒ 00:33:22.880 Uttam Kumaran: You know?
331 00:33:25.410 ⇒ 00:33:26.140 Uttam Kumaran: Yeah.
332 00:33:27.690 ⇒ 00:33:28.290 Brylle Girang: Okay.
333 00:33:30.570 ⇒ 00:33:37.180 Uttam Kumaran: So think about that, but I mean, this is, like, kind of commentary for everyone overall,
334 00:33:37.550 ⇒ 00:33:39.620 Uttam Kumaran: And I have to hop to this call, but…
335 00:33:40.550 ⇒ 00:33:48.220 Uttam Kumaran: Yeah, I just think, like, this is becoming… like, this is the theme, and, like, the companies we go serve are hiring us to do this, you know, so…
336 00:33:48.640 ⇒ 00:33:51.590 Uttam Kumaran: Ultimately, like, I want to make sure that we nail this, so…
337 00:33:52.410 ⇒ 00:33:52.980 Brylle Girang: Okay.
338 00:33:53.940 ⇒ 00:33:54.490 Uttam Kumaran: Cool.
339 00:33:54.900 ⇒ 00:34:01.310 Uttam Kumaran: Okay, let’s continue, let’s continue conversations. Kayla, Enrico, just message me if I need to follow up on anything today.
340 00:34:02.140 ⇒ 00:34:05.109 Kaela Gallagher: Okay, just the, wrap-up plan for me, please.
341 00:34:05.760 ⇒ 00:34:07.110 Uttam Kumaran: Okay, okay, okay.
342 00:34:07.110 ⇒ 00:34:08.880 Kaela Gallagher: Okay. Cool. Thank you, guys.
343 00:34:09.360 ⇒ 00:34:09.870 Brylle Girang: Okay.
344 00:34:09.870 ⇒ 00:34:10.439 Rico Rejoso: Thank you.
345 00:34:10.639 ⇒ 00:34:11.189 Kaela Gallagher: Bye.