Meeting Title: Second Harvest Data Strategy Planning Date: 2026-05-05 Meeting participants: Robert Tseng, Jasmin Multani
WEBVTT
1 00:03:23.160 ⇒ 00:03:23.800 Jasmin Multani: Blue.
2 00:03:26.960 ⇒ 00:03:28.170 Jasmin Multani: How’s it going?
3 00:03:30.410 ⇒ 00:03:33.410 Robert Tseng: Doing okay. Just, wrapping up.
4 00:03:33.540 ⇒ 00:03:34.240 Robert Tseng: Today?
5 00:03:35.140 ⇒ 00:03:35.760 Jasmin Multani: Nerf.
6 00:03:38.040 ⇒ 00:03:39.679 Robert Tseng: What about you? How are things going?
7 00:03:39.680 ⇒ 00:03:42.729 Jasmin Multani: Mmm, we’re good, progressing, good.
8 00:03:44.440 ⇒ 00:03:46.140 Jasmin Multani: Yeah, they’re progressing.
9 00:03:46.710 ⇒ 00:03:51.480 Jasmin Multani: At least my yoga classes are done, so now I can actually rest on the weekend.
10 00:03:53.680 ⇒ 00:03:55.190 Robert Tseng: We were getting certified?
11 00:03:55.190 ⇒ 00:03:58.039 Jasmin Multani: Yeah, I got certified, and I taught over the weekend.
12 00:03:59.020 ⇒ 00:04:00.189 Robert Tseng: Oh, wow, cool.
13 00:04:00.590 ⇒ 00:04:01.600 Jasmin Multani: And I have a slide.
14 00:04:01.600 ⇒ 00:04:02.710 Robert Tseng: Where do you teach?
15 00:04:02.960 ⇒ 00:04:11.010 Jasmin Multani: Mmm… I taught, like, a… I taught a backbend sequence, and then I added stories into it.
16 00:04:11.240 ⇒ 00:04:13.930 Jasmin Multani: like, Hindu mythology stories.
17 00:04:14.100 ⇒ 00:04:18.910 Jasmin Multani: Wow. Yeah, I’m like, if people are gonna take this, they’re gonna learn the culture, too.
18 00:04:20.010 ⇒ 00:04:20.320 Robert Tseng: Yeah.
19 00:04:21.300 ⇒ 00:04:21.820 Robert Tseng: That’s awesome.
20 00:04:21.829 ⇒ 00:04:22.699 Jasmin Multani: And then.
21 00:04:22.700 ⇒ 00:04:23.650 Robert Tseng: Where do you teach?
22 00:04:23.650 ⇒ 00:04:29.520 Jasmin Multani: It’s not official yet, but I’m doing community classes in September.
23 00:04:29.640 ⇒ 00:04:30.770 Jasmin Multani: at.
24 00:04:30.770 ⇒ 00:04:31.460 Robert Tseng: Oh…
25 00:04:31.460 ⇒ 00:04:34.670 Jasmin Multani: in Mar Vista, so part of the program was, like.
26 00:04:35.200 ⇒ 00:04:46.170 Jasmin Multani: it really emphasizes teaching. So, we each get a month, we each have to, like, slot… we are each slotted a month where we teach on Saturdays.
27 00:04:46.310 ⇒ 00:04:53.000 Jasmin Multani: So, 4 weekends. And we teach at the same location, and then all proceeds…
28 00:04:53.160 ⇒ 00:05:03.719 Jasmin Multani: go to a non-profit of my… of our choice, and B, it’s like… 50% of… What people usually charge.
29 00:05:06.000 ⇒ 00:05:13.270 Jasmin Multani: For a class. So it, like, I see. So it’s, like, more people can actually join and enjoy the benefits.
30 00:05:17.830 ⇒ 00:05:20.559 Robert Tseng: That’s cool, that’s cool. How many classes are you gonna teach per week?
31 00:05:20.560 ⇒ 00:05:24.139 Jasmin Multani: I’m just gonna teach one class per week. For now, I’m just…
32 00:05:24.680 ⇒ 00:05:27.510 Jasmin Multani: Like, trying to do a daily practice, and then…
33 00:05:27.590 ⇒ 00:05:28.100 Robert Tseng: Yeah.
34 00:05:28.100 ⇒ 00:05:31.530 Jasmin Multani: it to my family, and, like.
35 00:05:31.850 ⇒ 00:05:35.659 Jasmin Multani: from now and then, and then, I don’t really know if I wanna…
36 00:05:36.540 ⇒ 00:05:41.229 Jasmin Multani: do actual classes per week, or just do a workshop once a month.
37 00:05:41.230 ⇒ 00:05:41.950 Robert Tseng: I see.
38 00:05:42.640 ⇒ 00:05:54.939 Jasmin Multani: So… yeah, I don’t really know how it’s gonna fit in, but I honestly just did this for myself, because I didn’t want to go scroll on YouTube to look for a yoga sequence. I was like…
39 00:05:55.410 ⇒ 00:05:58.420 Jasmin Multani: I’d rather develop my own at this point.
40 00:06:00.070 ⇒ 00:06:00.720 Robert Tseng: Yeah.
41 00:06:02.670 ⇒ 00:06:09.950 Robert Tseng: My, my wife is, well, she was a Pilates instructor when we were still living in LA. She didn’t, end up
42 00:06:10.250 ⇒ 00:06:14.139 Robert Tseng: continuing back here, I mean, she just goes to yoga classes now, but…
43 00:06:14.670 ⇒ 00:06:19.589 Robert Tseng: I’m sure she would… she would love to join one of your classes one day.
44 00:06:19.590 ⇒ 00:06:24.320 Jasmin Multani: Oh my god, I’ll do… I can do a private, just let me know and I’ll design a sequence.
45 00:06:24.670 ⇒ 00:06:30.209 Robert Tseng: Oh… Yeah, I mean, I was doing more of a regular practice before.
46 00:06:30.490 ⇒ 00:06:31.110 Jasmin Multani: Actually.
47 00:06:31.110 ⇒ 00:06:35.379 Robert Tseng: I don’t know if you ever spoke with Clarence. Clarence on our team does yoga every day, so…
48 00:06:35.380 ⇒ 00:06:36.840 Jasmin Multani: Wow.
49 00:06:37.120 ⇒ 00:06:37.810 Robert Tseng: Yeah.
50 00:06:38.600 ⇒ 00:06:42.919 Jasmin Multani: I did not pinpoint you guys, like, a daily yogi person.
51 00:06:42.920 ⇒ 00:06:49.719 Robert Tseng: Oh, I wasn’t daily. I was just, I mean, kind of, you know, like, I was… I was a rock climber, and then at the climbing gym, they usually
52 00:06:50.010 ⇒ 00:07:02.520 Robert Tseng: have, like, yoga class or something, so I would… I would go, because it’s usually early in the morning or late… late in the evening, and it’s… this is a good way to start the day, or end the day for me, yeah.
53 00:07:02.700 ⇒ 00:07:05.230 Jasmin Multani: Oh my god, yeah, I’ll teach it for the whole team.
54 00:07:05.530 ⇒ 00:07:08.280 Robert Tseng: Yeah, that would be… that’d be cool.
55 00:07:09.670 ⇒ 00:07:11.249 Jasmin Multani: That could be, like, an off-site thing.
56 00:07:11.590 ⇒ 00:07:19.040 Robert Tseng: Yeah, we are planning the off-site. I think the LA move has kind of been, like, paused for now. Like, I was really trying to go for it, and we…
57 00:07:19.540 ⇒ 00:07:25.590 Robert Tseng: June, but, I don’t think June’s gonna happen. I am… I’m actually gonna…
58 00:07:25.970 ⇒ 00:07:32.220 Robert Tseng: I’m gonna go to Asia in two weeks, and then, like, yeah, it just felt like it was gonna be too much to…
59 00:07:32.500 ⇒ 00:07:35.190 Robert Tseng: It goes straight from that to moving to LA, so…
60 00:07:35.730 ⇒ 00:07:39.770 Robert Tseng: I’m gonna probably delay the move more towards, like, end of the summer or something like that.
61 00:07:39.770 ⇒ 00:07:46.440 Jasmin Multani: Yeah. Better to have a breathing… some breathing space, but sounds like you’ll be here before the end of the year.
62 00:07:47.620 ⇒ 00:07:51.120 Robert Tseng: Yeah, yeah, I’ll be… I’ll be here… I’ll be in LA next week.
63 00:07:52.680 ⇒ 00:07:56.689 Robert Tseng: But it’ll be quick. I’m only… I’m coming in Thursday, but then…
64 00:07:57.230 ⇒ 00:08:03.490 Robert Tseng: now, because that, like, Second Harvest deal is moving forward, that, like, I had told you about.
65 00:08:04.000 ⇒ 00:08:09.239 Robert Tseng: They want me to go on site to San Jose, so I’m actually gonna fly immediately to San Jose and be there.
66 00:08:09.480 ⇒ 00:08:17.620 Robert Tseng: Friday, and… and only spend one night in LA, really, before we go to Asia. We’re flying to Asia from LA.
67 00:08:18.020 ⇒ 00:08:18.780 Jasmin Multani: Whoa.
68 00:08:19.040 ⇒ 00:08:26.249 Robert Tseng: Yeah, just wanted to see Hannah before she gave birth, so, I don’t know if I’ll see her before then, yeah.
69 00:08:26.250 ⇒ 00:08:28.170 Jasmin Multani: Oh my god.
70 00:08:28.710 ⇒ 00:08:31.570 Jasmin Multani: Yeah, her due date’s, like, in 2 months, that’s crazy.
71 00:08:32.150 ⇒ 00:08:35.390 Robert Tseng: Yeah, yeah, so it’s all gonna happen pretty quick.
72 00:08:36.319 ⇒ 00:08:39.969 Jasmin Multani: I remember she and I were talking about it in November.
73 00:08:40.309 ⇒ 00:08:41.749 Jasmin Multani: And then, I’m like, damn.
74 00:08:41.750 ⇒ 00:08:43.900 Robert Tseng: Oh, and she just got pregnant?
75 00:08:43.909 ⇒ 00:08:45.809 Jasmin Multani: owned before, she was just like.
76 00:08:46.039 ⇒ 00:08:51.419 Jasmin Multani: Talking about how, like, they’re trying, and they’re really, like, praying for it and everything.
77 00:08:52.280 ⇒ 00:08:55.759 Robert Tseng: Oh, yeah. They said that, and then they got pregnant, like, the week after.
78 00:08:55.760 ⇒ 00:09:01.879 Jasmin Multani: Amazing, amazing. Whatever… whatever hymns she’s chanting, I need to borrow.
79 00:09:02.090 ⇒ 00:09:08.529 Robert Tseng: Yeah, yeah, her fertility journey… I mean, pregnancy’s been rough, but fertility has not been a problem for her.
80 00:09:09.560 ⇒ 00:09:10.150 Jasmin Multani: Great, great.
81 00:09:10.150 ⇒ 00:09:10.790 Robert Tseng: Yeah.
82 00:09:12.250 ⇒ 00:09:15.270 Jasmin Multani: Okay, cool. So…
83 00:09:15.550 ⇒ 00:09:24.820 Jasmin Multani: before your chat with Second Harvest, what are some… we talked a little bit about, like, data services.
84 00:09:25.200 ⇒ 00:09:30.179 Jasmin Multani: Yeah. Yeah, what do you think they’re gonna have an appetite for?
85 00:09:30.590 ⇒ 00:09:48.029 Robert Tseng: So, like, they’re structuring this thing around what they call a center of excellence, but it is pretty, kind of, like… it’s really just data strategy and governance, I think, to start for the first 8 weeks. It’s gonna be slow, and we’ve… we want, we want slow. So,
86 00:09:48.340 ⇒ 00:10:01.159 Robert Tseng: I don’t like what you’re doing. I mean, Element is not really there. I mean, you’re kind of doing discovery while also doing kind of, like, implementation at the same time, so I think it’ll be, like, mostly discovery for the first two months.
87 00:10:01.550 ⇒ 00:10:13.090 Robert Tseng: Yeah, I mean, I guess I’ll put together more of a formal plan, have you review it, like, early next week, but… Yeah, I mean, it’s gonna… I just need to give them, like, a…
88 00:10:13.240 ⇒ 00:10:28.130 Robert Tseng: I need to give them a roadmap, like a 12-month roadmap coming out of the kind of 2 months. They’re gonna have me meet with their, like, IT ops people, so I’m just gonna better understand all the systems they’re using.
89 00:10:28.240 ⇒ 00:10:46.949 Robert Tseng: And… yeah, I guess… I’m sure they’re evaluating with a couple other vendors, too, so I need to come in prepared with something to present, which… I’m gonna take that, like, context engineering deck that I shared with the team broadly, and I’m gonna tailor it more specifically to them, based on what I already learned.
90 00:10:47.270 ⇒ 00:10:53.499 Robert Tseng: So… Yeah, but I think the goal is really just to do, like, a data…
91 00:10:53.660 ⇒ 00:10:56.740 Robert Tseng: strategy on… like, they… they want to…
92 00:10:57.120 ⇒ 00:11:12.390 Robert Tseng: like I said, they want to build this, what they’re calling a center of excellence. I guess in an enterprise, it’s traditionally, like, a data council, not like a data team. They’re not, like, asking us to hire analysts, and whatever element is doing is on a much smaller scale, in terms of, like, the number of people that they’re trying to
93 00:11:12.580 ⇒ 00:11:26.829 Robert Tseng: to manage, like, elements have a single data person. So, whereas, like, this organization already has, like, about 10 people, but they’re just kind of wanting to figure out, like, everything is pretty much locked in Salesforce, plus, like, a few other random, like.
94 00:11:26.970 ⇒ 00:11:38.840 Robert Tseng: tool, so I think it’s gonna involve, like, doing a complete build from scratch, kind of like what we’re doing from Element, but, like, knowing that there’s gonna be more stakeholders than what Element currently has.
95 00:11:39.410 ⇒ 00:11:43.960 Jasmin Multani: Yeah, okay. So, it’s not like they’re operating out of Snowflake just yet.
96 00:11:44.380 ⇒ 00:11:49.250 Robert Tseng: No, no, yeah, I think I would like to pitch them Snowflake, but…
97 00:11:49.400 ⇒ 00:12:00.769 Robert Tseng: Yeah, I mean, I guess I’m not gonna… for next Friday, I’m not planning to, like, pitch them on the stack. I just want them to be confident about, like, our approach. So, I think, like, having…
98 00:12:01.110 ⇒ 00:12:09.380 Robert Tseng: kind of playbooks for, like, okay, this is what the 8-week engagement is gonna look like. That’s basically what I’d like to work with you on, so that…
99 00:12:09.910 ⇒ 00:12:13.069 Robert Tseng: You know, we’ll pitch it to these guys, and then the next…
100 00:12:13.430 ⇒ 00:12:25.330 Robert Tseng: organization, I’d like to also… I mean, I want to start all data engagements with, like, an 8-week strategy and topic. I just… I think that that tends to go better for us.
101 00:12:25.400 ⇒ 00:12:34.780 Robert Tseng: than if we just jump straight into, like, fixing something right from the start. So, it would be great to partner with you on the way to that right now.
102 00:12:35.830 ⇒ 00:12:40.259 Jasmin Multani: 8-week data governance and Strategy.
103 00:12:42.360 ⇒ 00:12:47.090 Jasmin Multani: No pitching software yet.
104 00:12:48.090 ⇒ 00:12:51.580 Jasmin Multani: Are they… are they leaning out of spreadsheets for now?
105 00:12:52.480 ⇒ 00:13:00.039 Robert Tseng: I think, yeah, they have, they have weekly spreadsheets, currently.
106 00:13:00.690 ⇒ 00:13:05.749 Robert Tseng: Yeah, I mean, they’re mostly spreadsheets and just, like, random tools, so…
107 00:13:05.900 ⇒ 00:13:22.550 Robert Tseng: already kind of told them, kind of the vision was to continue, not to get rid of their spreadsheets, like, we want to, like, tighten it up, make it more automated, trustworthy for the execs, for the weekly spreadsheets that, like, you know, the COO is the main stakeholder, like, I want him to feel confident that he’s gonna still have what he’s comfortable with.
108 00:13:22.590 ⇒ 00:13:30.350 Robert Tseng: But then for his team, they’re gonna need, like, dashboards. They kind of have Power BI currently, but, you know, it’s just hard to maintain, and…
109 00:13:30.490 ⇒ 00:13:49.899 Robert Tseng: You know, I’m not saying… you know, ideally, if we had the staff, I could move them to Omni and, like, Snowflake, whatever. Yeah, something… there’s gotta be some layer, like, some BI layer where, we’re building… we’re planning out what all the… what all the reports and dashboards they need, kind of similar to what we’re doing for Element, that, like.
110 00:13:49.930 ⇒ 00:13:57.059 Robert Tseng: that’s… I think that’s an exact, like, pattern match here. And then, like, some sort of, like, AI interface for…
111 00:13:57.530 ⇒ 00:13:59.480 Robert Tseng: Kind of like, like a…
112 00:13:59.850 ⇒ 00:14:15.980 Robert Tseng: For exploration. So, whether they kind of move forward with Snowflake, and they just use Cortex, which would be my preference, I don’t really want to bring Omni into their organization. I just think that fewer things to manage would be better, and we’re trying to really
113 00:14:16.160 ⇒ 00:14:26.119 Robert Tseng: grow our partnership with… with, with Snowflake. So, I mean, if they decide that they really need a BI tool, then I would probably push for Omni, but yeah, I think those are really kind of the…
114 00:14:26.160 ⇒ 00:14:36.039 Robert Tseng: things that I mentioned. I also mentioned to them we wanted to run, like, a bi-weekly data council kind of, like, meeting with… with their department leaders.
115 00:14:36.040 ⇒ 00:14:51.980 Robert Tseng: And so, you know, in the actual engagements, this might actually be, like, you and I, like, you know, physically, like, flying up to San Jose and, like, kind of just meeting with their leaders, just trying to get them used to running this thing before, like, you know… So that’ll be part of it.
116 00:14:52.120 ⇒ 00:15:05.039 Robert Tseng: We need to have, like, a plan for, like, how we’re going to facilitate discussion and build consensus around metric definitions, so kind of very similar to what you’re doing on Element with, like, the data platform docs there, like,
117 00:15:05.110 ⇒ 00:15:20.189 Robert Tseng: Yeah, I think that’s… that’s kind of a… kind of a thing. And then they… they’re about, like, you know, on the governance side, it’s, like, role-based access provisioning, making sure that, everybody has what they need. A little bit of, like, DevOps work, kind of similar to what I was,
118 00:15:20.270 ⇒ 00:15:26.050 Robert Tseng: pushing, like, the Eden team on today, like, with Ouation and Zoran, like.
119 00:15:26.270 ⇒ 00:15:32.840 Robert Tseng: I don’t think they’re gonna move nearly as quickly as Eden is, but, you know, basically we’re putting together, like, a…
120 00:15:34.490 ⇒ 00:15:36.589 Robert Tseng: Okay, this is what the…
121 00:15:36.970 ⇒ 00:15:49.179 Robert Tseng: I mean, I think you should just read that doc. And that’s isolated to MarTech, but, like, I would probably expand that scope more for segment partners. So, anyway, I think those are basic… those are the…
122 00:15:49.390 ⇒ 00:15:54.319 Robert Tseng: Those are mostly the things that we had talked about. I’ll just drop you the
123 00:15:54.490 ⇒ 00:16:00.960 Robert Tseng: like, my initial outline for them already, and you can… we can kind of build off of that.
124 00:16:01.330 ⇒ 00:16:11.220 Robert Tseng: But, yeah, I think life… As far as, like, the deliverables to bring in, one would be…
125 00:16:11.640 ⇒ 00:16:23.130 Robert Tseng: Well, yeah, so I think if you go into Platform and you kind of understand… just, like, get a feel for, like, what the other SLs are pushing out in terms of playbooks. I think there’s, like, already, like.
126 00:16:23.270 ⇒ 00:16:24.240 Robert Tseng: a…
127 00:16:24.440 ⇒ 00:16:35.490 Robert Tseng: structure for that. If not, then you can just, like, ping and see, kind of build that out. So, yeah, like, kind of building… building this out there, but then we need a client-facing version as well, which I think would be…
128 00:16:35.490 ⇒ 00:16:48.390 Robert Tseng: like, something similar to, like, what, Shivani kind of presents to her VP level, or I basically copied that, and I’ve been… I’ve been sharing that with Eden today. So, yeah, I think those are really just the two
129 00:16:48.760 ⇒ 00:16:54.589 Robert Tseng: like, artifacts that I would… I would want to have going into, you know, the on-site next week.
130 00:16:56.020 ⇒ 00:17:06.079 Robert Tseng: Yeah, I think that… I think that would be… that would be a great, like, kind of way to bring you into the deal, and then, yeah, I obviously want to use credit for it a little bit close.
131 00:17:06.970 ⇒ 00:17:08.240 Jasmin Multani: Okay. Yeah, yeah, yeah.
132 00:17:08.240 ⇒ 00:17:08.630 Robert Tseng: Yeah.
133 00:17:08.630 ⇒ 00:17:12.909 Jasmin Multani: Yeah, I was able to find Zoran’s edge-to-edge.
134 00:17:13.490 ⇒ 00:17:18.539 Jasmin Multani: skill through cursor, and I’ll be able to sit down and read through it.
135 00:17:18.770 ⇒ 00:17:19.300 Jasmin Multani: on.
136 00:17:19.300 ⇒ 00:17:19.910 Robert Tseng: Okay.
137 00:17:20.250 ⇒ 00:17:28.240 Robert Tseng: His is a bit… it’s, like, very deployment heavy, so I think what you were doing is not gonna exactly mirror his thing.
138 00:17:28.240 ⇒ 00:17:40.260 Robert Tseng: actually, his problem is that it’s too narrow, his thing. It’s like, but anyway, I think he’s… last week, he pushed a bunch of skills, to kind of keep building his out, but, I mean, actually, it was, you know.
139 00:17:40.580 ⇒ 00:17:53.259 Robert Tseng: sometimes it’s easier to start with, like, a tighter scope, because at least I could start using that right away, rather than just, like, something that doesn’t really have, like, a… like, a clear metric that we’re moving, or, like, a… like, it’s not packaged well.
140 00:17:53.370 ⇒ 00:18:12.090 Robert Tseng: So, anyway, there’s just, you know, there’s both sides to being very narrow versus, like, your starting… I mean, I already tried to narrow this. I think we should really just pitch it as a center of excellence. So I’m basically telling you, like, the outline of, like, what we need to build out, and we have a lot of, kind of…
141 00:18:12.090 ⇒ 00:18:22.450 Robert Tseng: I mean, you have experience in this now with Brainforge, and also we have… we probably have a lot of, reps doing this type of stuff, like, in… at least in bits and pieces across.
142 00:18:22.530 ⇒ 00:18:23.980 Robert Tseng: across the highest.
143 00:18:23.980 ⇒ 00:18:24.590 Jasmin Multani: Yay.
144 00:18:24.710 ⇒ 00:18:25.880 Jasmin Multani: Yeah.
145 00:18:26.150 ⇒ 00:18:35.070 Jasmin Multani: as long as I understand the pain points that they’re trying to, they’re running into right now, or maybe, like.
146 00:18:35.370 ⇒ 00:18:40.450 Jasmin Multani: There are things that they’re just doing because they think there’s nothing else better to do.
147 00:18:40.760 ⇒ 00:18:44.679 Jasmin Multani: I feel like those are things that I’m gonna look for when I read your dog.
148 00:18:45.160 ⇒ 00:18:45.640 Robert Tseng: Yeah.
149 00:18:46.920 ⇒ 00:18:51.500 Jasmin Multani: I’m assuming that… I should… oh, wait, okay, I see, I see.
150 00:18:51.720 ⇒ 00:18:56.050 Jasmin Multani: Center of Excellence, Data Warehouse, Simple Source of Food for All.
151 00:18:56.590 ⇒ 00:18:58.890 Jasmin Multani: Governance… okay.
152 00:18:58.890 ⇒ 00:19:02.819 Robert Tseng: Yeah, we can strip out, like, the, just, like, take the…
153 00:19:02.950 ⇒ 00:19:13.859 Robert Tseng: rules out of it. I think it’s kind of distracting. We don’t really need to go too deep on, like, what tools to select. I think, I think that was just the transcript picking up on some things that I had mentioned.
154 00:19:14.240 ⇒ 00:19:19.100 Jasmin Multani: I’ll also lean on cursor to scrape, like.
155 00:19:20.140 ⇒ 00:19:23.869 Jasmin Multani: what Second Harvest has, like, discussed as a pain point as well.
156 00:19:27.320 ⇒ 00:19:32.729 Robert Tseng: Yeah, if it doesn’t have it, I’m just going to… oh, man.
157 00:19:37.420 ⇒ 00:19:39.090 Robert Tseng: Where do I drop this?
158 00:19:41.620 ⇒ 00:19:46.940 Robert Tseng: Okay, I think I need to push… I need to upload this into the cursor, now that you mention it. The transcript.
159 00:19:47.360 ⇒ 00:19:48.360 Jasmin Multani: Okay.
160 00:19:48.360 ⇒ 00:19:50.400 Robert Tseng: Push this…
161 00:19:59.310 ⇒ 00:20:05.380 Robert Tseng: Okay, so hopefully that’ll pick it up once you… once it goes through.
162 00:20:06.390 ⇒ 00:20:09.170 Robert Tseng: Yeah, and then, like, the comp is pretty…
163 00:20:09.170 ⇒ 00:20:26.479 Robert Tseng: be simple on this. I think just for, you know, putting together… putting this together, you’re entitled to, like… if I use it on… in deal closes, you get 5% for the first 6 months. So, I mean, that’s… we’re good. Like, you know, this is at least a $30K a month, contract, and so…
164 00:20:26.800 ⇒ 00:20:28.090 Robert Tseng: Yeah, I mean…
165 00:20:28.300 ⇒ 00:20:45.879 Robert Tseng: I’m pitching it as a two-month thing, so I guess that’s at least 3K to start, and then probably try to renew it. And then, you know, if you actually… I mean, on a future opportunity, if you came with me to the onsite, and you were kind of there to…
166 00:20:46.080 ⇒ 00:20:55.309 Robert Tseng: to close the deal on a call, or, you know, some credits, like, it ranges from 5% to 10%. That’s basically how we’ve set this up. So, yeah.
167 00:20:56.930 ⇒ 00:21:05.069 Jasmin Multani: Okay, sounds good. I also just want to start pushing out playbooks, just so we have time back.
168 00:21:05.230 ⇒ 00:21:12.710 Jasmin Multani: Yeah. Just, like, add between me, Advit, and Amber, so we can actually do more reflection work rather than…
169 00:21:13.170 ⇒ 00:21:17.299 Jasmin Multani: Running around and getting stakeholders to confirm, like, hey, this is what you thought, right?
170 00:21:17.940 ⇒ 00:21:18.580 Robert Tseng: Yeah.
171 00:21:19.550 ⇒ 00:21:20.940 Jasmin Multani: So let’s spinning the wheels.
172 00:21:21.590 ⇒ 00:21:25.359 Jasmin Multani: Okay, yeah, let me look into this and see…
173 00:21:25.750 ⇒ 00:21:29.099 Jasmin Multani: what are some use cases that I can borrow from Element?
174 00:21:29.230 ⇒ 00:21:33.840 Jasmin Multani: To develop these, and then adopt it to be cross-client.
175 00:21:35.230 ⇒ 00:21:37.520 Jasmin Multani: Yeah. Okay.
176 00:21:38.860 ⇒ 00:21:45.079 Jasmin Multani: Okay, okay. Also view what other people have playbooked, because I feel like it’s just gonna be…
177 00:21:45.570 ⇒ 00:21:52.009 Jasmin Multani: very intake-heavy, but I wonder if that’s the way playbooks are really supposed to work.
178 00:21:53.970 ⇒ 00:21:54.630 Robert Tseng: Yeah.
179 00:21:55.030 ⇒ 00:22:02.580 Robert Tseng: I… I feel like feel free to use it, like, kind of adapt it to what you think would be most helpful. I think it’s, like…
180 00:22:03.400 ⇒ 00:22:18.969 Robert Tseng: Yeah, this is… this is more sales-facing material. I think, like, the… at least the sales-facing material is, like, the… is the dock, and then whatever you’re… you’re developing, Chris, so that’s more from the team to, like, actually, be able to run… run your playbook.
181 00:22:19.040 ⇒ 00:22:29.399 Robert Tseng: So, I mean, with Sunstone kicking off, like, probably towards the end of this week, that’s another one that’s… it’s like a 6-week discovery. I think we’re gonna move pretty quick, so…
182 00:22:29.480 ⇒ 00:22:35.399 Robert Tseng: So, and it’s… and it’s more healthcare-focused, but, like, I need it.
183 00:22:36.160 ⇒ 00:22:51.900 Robert Tseng: Yeah, I… I… while you’re not on that client. I was hoping Abdullah would be starting by the time to stop on that client, but he’s having, like, visa issues, so, like, we’ll… he may not end up being on that client. So, whether it’s kind of you or…
184 00:22:52.220 ⇒ 00:22:53.220 Robert Tseng: Greg.
185 00:22:53.370 ⇒ 00:23:05.640 Robert Tseng: that ends up getting pulled onto Sunstone, like, basically need to be running, something similar, for them as well. So that’s just another client where we’ll get another…
186 00:23:05.750 ⇒ 00:23:09.709 Robert Tseng: Rep on this, like, data strategy audit kind of stuff.
187 00:23:13.440 ⇒ 00:23:15.080 Jasmin Multani: I’ll write that in notes.
188 00:23:16.030 ⇒ 00:23:17.149 Jasmin Multani: See where we can go.
189 00:23:17.150 ⇒ 00:23:37.040 Robert Tseng: I mean, you can look through the Sunstone calls, and you can look through the proposals, they’re all in the Google Drive as well, like, that is, like, a very recent, like, that’s the… that’s the newest deal that I sold that was, like, just starting off data strategy. So, yeah, I mean, they also want something similar. They’re not calling it a center of excellence.
190 00:23:37.130 ⇒ 00:23:42.320 Robert Tseng: But, like, their deliverable is more about, like,
191 00:23:43.050 ⇒ 00:23:52.250 Robert Tseng: Yeah, I mean, being in healthcare, they work with big pharma companies, they need to, that are sponsoring trials that they run, so, like, they need…
192 00:23:53.640 ⇒ 00:23:58.100 Robert Tseng: Good observability and just trust in the patient data that they’re passing over.
193 00:23:58.310 ⇒ 00:24:00.210 Robert Tseng: It’s actually gonna be completely…
194 00:24:00.340 ⇒ 00:24:06.300 Robert Tseng: it’s gonna be… it’s gonna be quite different, because this is very, like, healthcare-focused, so I wouldn’t say that the…
195 00:24:07.120 ⇒ 00:24:14.399 Robert Tseng: the process is similar, but then I think the expectations are very different. It’s… this is not like a…
196 00:24:14.760 ⇒ 00:24:23.219 Robert Tseng: CPG company, like, they’re… they’re… they just… yeah, we’re gonna be touching patient data instead of, like, you know, order data.
197 00:24:24.330 ⇒ 00:24:27.770 Jasmin Multani: Yeah, is there gonna be a layer of, like,
198 00:24:28.700 ⇒ 00:24:32.110 Jasmin Multani: complying to, like, HIPAA, HIPAA rules or anything?
199 00:24:32.290 ⇒ 00:24:40.299 Robert Tseng: Yeah, that’s why I’m gonna be on that client pretty much mostly to start, because gotta make sure that we’re handling things compliance.
200 00:24:40.300 ⇒ 00:24:45.799 Jasmin Multani: Yeah, data compliance. Is that, like, a certificate we would also have to apply for?
201 00:24:46.200 ⇒ 00:24:55.349 Robert Tseng: We are… no, for now, we… our… our business insurance covers it, but yeah, it’s… it’s,
202 00:24:56.950 ⇒ 00:25:01.079 Robert Tseng: Yeah, because we’re not hosting the architecture, but, like, I think…
203 00:25:01.650 ⇒ 00:25:07.579 Robert Tseng: We will have all the… anybody who’s working on that client have to… have to go… they have to basically sign
204 00:25:08.350 ⇒ 00:25:12.610 Robert Tseng: We have to, we have to add, add you as,
205 00:25:13.630 ⇒ 00:25:20.940 Robert Tseng: we have to add you to our business insurance. And yes, like, the trainings are pretty lightweight. It’s… it’s really things like,
206 00:25:22.200 ⇒ 00:25:27.400 Robert Tseng: Don’t download patient data locally, or if you do, it has to be deleted, and, like.
207 00:25:27.880 ⇒ 00:25:30.159 Robert Tseng: Generally, like, you have to use…
208 00:25:30.410 ⇒ 00:25:48.559 Robert Tseng: their, secured environment to access things, so we may have to use VPNs, we’re not gonna give people new laptops or whatever. So, yeah, I think just stuff like that, where data at rest is encrypted, data in transit is encrypted, we’re… we’re not, like, keeping
209 00:25:49.270 ⇒ 00:25:54.509 Robert Tseng: like, PII data anywhere on our devices, like, that’s, that’s basically the standard.
210 00:25:54.990 ⇒ 00:26:01.129 Jasmin Multani: Okay, sweet. Very similar to the trust and safety stuff. Just being super paranoid.
211 00:26:01.130 ⇒ 00:26:01.750 Robert Tseng: Yeah.
212 00:26:02.280 ⇒ 00:26:05.239 Jasmin Multani: Okay, cool, yeah, this is, like, a neuroscience-based…
213 00:26:07.320 ⇒ 00:26:11.880 Jasmin Multani: consulting group? What I call… would we call this a consulting group? I don’t know.
214 00:26:12.110 ⇒ 00:26:12.820 Robert Tseng: Huh.
215 00:26:13.200 ⇒ 00:26:13.880 Jasmin Multani: Cool.
216 00:26:13.880 ⇒ 00:26:14.550 Robert Tseng: Who’s a good question.
217 00:26:14.550 ⇒ 00:26:16.710 Jasmin Multani: I can use my degree, thank God.
218 00:26:18.900 ⇒ 00:26:24.319 Robert Tseng: Oh, wait, which one were you looking at? Sunstone Therapies is a…
219 00:26:25.690 ⇒ 00:26:30.039 Robert Tseng: I mean, you can go look it up, but yeah, this is… this is our…
220 00:26:30.040 ⇒ 00:26:32.019 Jasmin Multani: There’s Sunstone Care as well.
221 00:26:33.250 ⇒ 00:26:36.519 Robert Tseng: Yeah, no, it’s, it’s, it’s, it’s the one I just saved.
222 00:26:36.520 ⇒ 00:26:40.560 Jasmin Multani: Oh, well, okay, Claude, I brought that up.
223 00:26:41.450 ⇒ 00:26:45.810 Jasmin Multani: Okay, psychedelic, assistants… yeah, I guess there’s some neuroscience in there.
224 00:26:49.670 ⇒ 00:26:51.839 Jasmin Multani: Okay, I’ll take a look at this.
225 00:26:53.850 ⇒ 00:26:54.410 Robert Tseng: Yeah.
226 00:26:58.140 ⇒ 00:27:02.379 Jasmin Multani: Anything else that you wanted to touch base on?
227 00:27:03.170 ⇒ 00:27:06.950 Robert Tseng: Yeah, I think that’s, that’s what I got.
228 00:27:07.810 ⇒ 00:27:13.080 Robert Tseng: on Element’s side, let me know if you need anything. I know I didn’t really…
229 00:27:13.220 ⇒ 00:27:20.020 Robert Tseng: I didn’t spend much time on it today, so… but I’m assuming you and Greg have just got it so far.
230 00:27:20.450 ⇒ 00:27:34.269 Jasmin Multani: Yeah, we held, like, we basically got her to confirm that the retail sales dashboard was not scoped for May 22nd, so she’s pushing that out to… she’s agreed to push it out to June. Like, it came from her.
231 00:27:34.540 ⇒ 00:27:38.519 Jasmin Multani: So… that’s gonna allow us to stay focused
232 00:27:38.720 ⇒ 00:27:42.689 Jasmin Multani: on, finishing up the QAing process for Blobby.
233 00:27:43.480 ⇒ 00:27:51.160 Jasmin Multani: from now and, from now and May 22nd, and see what we can develop for the e-commerce dashboard.
234 00:27:51.870 ⇒ 00:27:52.560 Robert Tseng: Awesome.
235 00:27:53.960 ⇒ 00:28:02.720 Jasmin Multani: And yeah, I feel like there’s breathing space, and, like, whatever we build, net new, like, whatever QA checks we build, that can be playbooked out.
236 00:28:04.880 ⇒ 00:28:05.780 Robert Tseng: Great.
237 00:28:06.780 ⇒ 00:28:09.309 Jasmin Multani: And also, one silly question.
238 00:28:09.310 ⇒ 00:28:09.920 Robert Tseng: Yeah.
239 00:28:10.100 ⇒ 00:28:13.869 Jasmin Multani: When you say sprint, is that a cadence of 2 weeks or 1 week?
240 00:28:15.230 ⇒ 00:28:23.650 Robert Tseng: We run one-week sprints here, but, like, obviously when Shivani says a sprint, she’s talking about one month.
241 00:28:24.190 ⇒ 00:28:33.160 Robert Tseng: So, I feel like, yeah, we just… I think it means different things to different people, but generally, like, internally, we’re running, like, these new sprints.
242 00:28:33.160 ⇒ 00:28:33.950 Jasmin Multani: Okay, okay.
243 00:28:34.090 ⇒ 00:28:39.949 Jasmin Multani: So, when it is the one playbook per sprint, it’s one playbook per week, as an okay.
244 00:28:39.950 ⇒ 00:28:45.049 Robert Tseng: Yeah, but, you know, if you’re… and I think, like.
245 00:28:45.240 ⇒ 00:28:50.559 Robert Tseng: Playbook is a loose definition. I just want people to start, like, building stuff out. So, like.
246 00:28:50.880 ⇒ 00:29:07.960 Robert Tseng: I don’t think it has to be, like, a net new service every time, you know? It can be, like, versions on top. Like, I want to have those conversations where people are like, oh, I built this, like, a series of skills that are on top of a playbook. It’s like extending a playbook. Does that count? And then, you know, we can…
247 00:29:07.960 ⇒ 00:29:17.029 Robert Tseng: to be like, okay, well, let’s take a look, let’s see, like, what, you know, if it’s, like, functionally the same thing, then, like, no, that doesn’t really count. But, like, if it, like, you know,
248 00:29:17.880 ⇒ 00:29:30.650 Robert Tseng: you extended it because it helps… you know, you just have to help me tell the story of, like, why is it, like, an enhancement to an existing playbook? Or, you know, you’re telling me it’s a net new one, it’s like…
249 00:29:31.520 ⇒ 00:29:36.729 Robert Tseng: There’s a new deal coming down the pipeline, you know, we’re working, we’re, you know, this one we just talked about.
250 00:29:36.730 ⇒ 00:29:37.290 Jasmin Multani: Yeah, we’re.
251 00:29:37.290 ⇒ 00:29:49.840 Robert Tseng: we’re just gonna build out a V1 and start pitching it. Like, yeah, I think that’s kind of just what I wanted to see. Like, ideally, you know, CSOs, SLs are spending, like.
252 00:29:50.040 ⇒ 00:30:03.119 Robert Tseng: at least 20% of their time outside of client work, doing, like, things that are, like, building to the business, going after these types of, initiatives. So, that’s kind of what we’re just hoping to see. Yeah.
253 00:30:03.810 ⇒ 00:30:05.230 Jasmin Multani: Sounds good!
254 00:30:06.670 ⇒ 00:30:07.250 Jasmin Multani: Alright, this.
255 00:30:07.250 ⇒ 00:30:09.050 Robert Tseng: Cool. Yeah.
256 00:30:10.910 ⇒ 00:30:21.170 Jasmin Multani: Alright, for now, I feel good about Element. She pushed our UPC call, because she realized that
257 00:30:21.220 ⇒ 00:30:33.220 Jasmin Multani: the right person to chat with is Hannah. I also have seen some data discrepancy issues for Elements raw tables, but, I’m having Advith and OH follow up on it.
258 00:30:37.110 ⇒ 00:30:37.790 Jasmin Multani: Yep.
259 00:30:38.190 ⇒ 00:30:38.830 Robert Tseng: Beautiful.
260 00:30:43.060 ⇒ 00:30:43.700 Jasmin Multani: Hello?
261 00:30:44.240 ⇒ 00:30:45.030 Robert Tseng: Yeah, I’m here.
262 00:30:45.290 ⇒ 00:30:47.140 Jasmin Multani: Okay, cool, cool, cool, cool, right?
263 00:30:47.770 ⇒ 00:30:48.950 Jasmin Multani: That’s what we really have.
264 00:30:50.190 ⇒ 00:30:51.969 Robert Tseng: Sounds good. Talk to you later.
265 00:30:52.340 ⇒ 00:30:53.930 Jasmin Multani: Take care, bye! Bye.