Meeting Title: Hype meeting + OKR Reviews Date: 2026-05-05 Meeting participants: Brylle Girang, Greg Stoutenburg, Rico Rejoso, Jasmin Multani, Pranav, Awaish Kumar, Uttam Kumaran, Girang, Brylle Sean, Carandang, Demilade Agboola, Robert Tseng


WEBVTT

1 00:02:30.730 00:02:32.539 Greg Stoutenburg: What’s up, B?

2 00:02:32.540 00:02:33.300 Brylle Girang: Hello.

3 00:02:35.410 00:02:36.330 Greg Stoutenburg: How are you today?

4 00:02:37.620 00:02:38.610 Brylle Girang: Good.

5 00:02:38.770 00:02:42.220 Brylle Girang: I’m just preparing here, so I’m going to go off-cam.

6 00:02:42.730 00:02:43.450 Greg Stoutenburg: Sure.

7 00:02:53.940 00:02:56.209 Brylle Girang: You have met Brian Pei, right?

8 00:02:58.690 00:03:03.159 Greg Stoutenburg: Yeah, yeah, he did the DBT training last week for, for default.

9 00:03:03.380 00:03:04.130 Brylle Girang: How was it?

10 00:03:05.470 00:03:09.709 Greg Stoutenburg: It was great. Yeah, he’s a cool guy, too. Great explainer,

11 00:03:09.900 00:03:14.320 Greg Stoutenburg: I think, you know, really quickly connected with, Caitlin and Nandika.

12 00:03:14.510 00:03:16.770 Greg Stoutenburg: And I thought, yeah, this guy’s great.

13 00:03:17.110 00:03:23.400 Brylle Girang: Okay, that’s cool, because we will be pulling him in for internal DPD training, too, within Brainforge.

14 00:03:23.990 00:03:24.760 Greg Stoutenburg: Oh, cool.

15 00:03:24.900 00:03:25.950 Greg Stoutenburg: Fantastic.

16 00:03:26.870 00:03:28.969 Brylle Girang: Yeah, let’s see how it goes.

17 00:03:35.790 00:03:45.890 Greg Stoutenburg: So, like, would he be… I mean, does that mean he’ll offer dbt training, like, for internal folks, or, like, he’ll be a client-facing person to manage,

18 00:03:47.330 00:03:49.059 Greg Stoutenburg: dbt for appliance.

19 00:03:49.390 00:04:08.759 Brylle Girang: Yeah, for internal folks only, we’re going to talk more about what the priorities will be, but I’m guessing it will focus on the same training that he did with Nandika and Caitlin, creating playbooks, etc. Just making sure that we have a good foundation in DBT, so we can start.

20 00:04:09.010 00:04:12.280 Brylle Girang: you know, grabbing clients that are focused on DPT.

21 00:04:12.880 00:04:14.430 Greg Stoutenburg: Great. Love it.

22 00:04:28.100 00:04:29.010 Brylle Girang: Hey, everyone.

23 00:05:13.810 00:05:16.260 Brylle Girang: Let’s just wait for Utam, he will be here.

24 00:05:18.980 00:05:20.500 Brylle Girang: And I will be right back.

25 00:05:21.180 00:05:21.900 Greg Stoutenburg: Okay.

26 00:05:46.480 00:05:54.480 Uttam Kumaran: Alright guys, I was, like, totally in the middle of this allocation thing. And I know I missed this, like, 5 times, so… it’s all me.

27 00:05:57.580 00:06:02.569 Uttam Kumaran: Okay, do we have everybody… Let’s see…

28 00:06:03.880 00:06:20.060 Uttam Kumaran: Yeah, roughly. Okay, cool. So, I mean, basically, this meeting, I wanted to try to just meet once a week with, like, delivery leads, and just do, like, a pulse check, talk about, like, the week, talk about stuff that I’m working on.

29 00:06:20.270 00:06:36.269 Uttam Kumaran: And then just basically, like, hear risks. I think, you know, this group, as you guys can tell, is slimming down, because what I’m looking for in this team is, like, basically the folks that are most vocal and most opinionated about how we deliver work.

30 00:06:36.730 00:06:54.410 Uttam Kumaran: And I think we’ve arrived at, like, this group that’s in a good spot. So one thing I want to just talk about, today is, like, just kind of go around the horn, if people have any, like, risks, or if anyone has, like, any concerns going to this week.

31 00:06:54.490 00:06:57.549 Uttam Kumaran: And if you want to just, like.

32 00:06:58.070 00:07:18.000 Uttam Kumaran: share that outwardly, see, like… I mean, a lot of the… if we don’t have to rehash, we’ve already sort of talked about it, but, would love for everybody to kind of go and just share a little bit about how they’re feeling going into this week, and then I want to share sort of a little bit of, like, a higher level view, and then also, talk about some ways that, like.

33 00:07:18.210 00:07:29.419 Uttam Kumaran: On my side, I’m gonna develop some things to sort of support our… our weekly sort of measurements. So, maybe, Greg, I can let you kind of go first, and then we can just go… you can just pop corn.

34 00:07:30.280 00:07:35.640 Greg Stoutenburg: Yeah, sure. So just sort of overview, how we’re feeling this week, what’s coming down the pike, that kind of thing.

35 00:07:36.250 00:07:37.010 Uttam Kumaran: Yeah.

36 00:07:37.170 00:07:37.780 Greg Stoutenburg: Yep.

37 00:07:37.780 00:07:47.309 Uttam Kumaran: Doesn’t have to be, like, super stand-up update. I think more of what I’m looking for is, like, what is, like, annoying, or what is, like, a risk.

38 00:07:47.620 00:07:52.020 Uttam Kumaran: hunky-dory stuff, like, whatever. Yup, not as relevant.

39 00:07:52.930 00:08:06.760 Greg Stoutenburg: Sure, yeah, focus on the concerns. Okay, so with, I mean, with default, stakeholders are just sort of all over the place in terms of, what they’re asking for, what they expect to be done, their standards are…

40 00:08:06.760 00:08:22.899 Greg Stoutenburg: Very high, sorry, not standards. Their expectations are very high for how much can be done in a very short period of time, and seem to think that because some things weren’t done to the speed or specifications that they had in mind, but didn’t share, that now that that can be made up in,

41 00:08:22.900 00:08:41.779 Greg Stoutenburg: 7 business days, which is a real challenge. So, just trying to manage expectations, but also, you know, sort of guide the team to deliver on what we can deliver really thoroughly, so that hopefully at the end of this engagement, in 10 days, you know, they’re… they can say, you know, they’re satisfied with what Brainforge did for them.

42 00:08:41.780 00:08:47.010 Greg Stoutenburg: I think there, the risk is us, either,

43 00:08:47.330 00:08:58.880 Greg Stoutenburg: providing them with documentation and a final state for Omni and DBT that they feel they can’t use, whether that’s on them or on us. So, that’s a risk, and I think…

44 00:08:59.000 00:09:17.049 Greg Stoutenburg: Yeah, I mean, I think another risk would be, honestly, us, like, appeasing them too much, because we’re at the point now where, again, you know, like, 7 business days remaining, if we say yes to too many additional things that come our way from them, we’re gonna get even further from hitting… hitting a reasonable goal, on time, so…

45 00:09:17.220 00:09:19.510 Greg Stoutenburg: That, that I would say is the second risk.

46 00:09:21.330 00:09:39.609 Greg Stoutenburg: For Element, I’m just getting caught up on the state of the supply chain stuff, lots of new documentation that I’m reading through to just really try to understand thoroughly, you know, at the right level, where we’re at there. But been leaning on Jasmine for that, and, feel, you know, feeling like catching up is going well.

47 00:09:39.610 00:09:49.210 Greg Stoutenburg: So I don’t think I have a risk to call out there right now. I did see that Jasmine pinged me a moment ago that we’ve been getting new asks, and so we’ll keep an eye on that to avoid scope creep.

48 00:09:50.010 00:09:55.080 Greg Stoutenburg: Scope creep always being a risk. And then, I think with… with Eden.

49 00:09:55.330 00:10:02.189 Greg Stoutenburg: It’s a matter for me of balancing balancing the goal of

50 00:10:02.540 00:10:07.690 Greg Stoutenburg: Having a successful handoff with them, while also avoiding taking on

51 00:10:07.690 00:10:26.910 Greg Stoutenburg: too much new work, because things change there every day or every couple hours, and, you know, if I say yes to every new thing that comes in, then, you know, pretty soon, I’ll just be doing the work that they declined to sign for a few weeks ago. So, I think there, it’s, I guess you could say that’s a version of scope creep as well, to avoid that.

52 00:10:30.420 00:10:37.349 Uttam Kumaran: Okay, cool. Yeah, on default, let’s just land the plane. I feel fine. I think we’ll just try to maintain ours. They’ve been a long client of ours.

53 00:10:37.460 00:10:42.670 Uttam Kumaran: I think they’re just struggling, like, their business, and it’s kind of coming towards us, so… that’s fine.

54 00:10:42.670 00:10:44.150 Greg Stoutenburg: Yep. Okay.

55 00:10:44.150 00:10:57.549 Uttam Kumaran: Cool. Okay. Yeah, and then I’ll sort of share… I’ll share a couple things around how I’m gonna help manage, you know, hours and overages going forward, so we can spend 2 minutes on that later, so…

56 00:10:57.940 00:11:00.280 Uttam Kumaran: Yeah. Okay, feel free to popcorn.

57 00:11:00.990 00:11:02.609 Greg Stoutenburg: Yup, I’ll send it to Jasmine.

58 00:11:05.060 00:11:16.270 Jasmin Multani: Thank you for the handoff. So… technically, it’s still a day away from me being a… celebrating my first month at Brainforge, but I’m also, like.

59 00:11:16.440 00:11:24.660 Jasmin Multani: There’s still stuff I clearly need to, do. So I think the theme for me is, yes, scope creep from

60 00:11:25.080 00:11:30.799 Jasmin Multani: the clients, which I created a tracker and tagged Greg in, where we need to,

61 00:11:31.200 00:11:50.169 Jasmin Multani: consolidate what the dashboard asks and data asks are before committing to a linear ticket, just because I’m also tracking Shivani’s milestones, and I’m like, okay, she’s saying this isn’t… she only wants Tarkin Walmart POS for the May 22nd

62 00:11:50.640 00:11:59.639 Jasmin Multani: milestone. She wrote that herself, but she’s also coming up with this additional asks, so I’m trying to get her… get accountability.

63 00:12:00.030 00:12:04.359 Jasmin Multani: And just, us sprint mapping amongst ourselves to say, hey.

64 00:12:04.520 00:12:10.639 Jasmin Multani: Given the current milestones, this is what we have. When we are…

65 00:12:11.730 00:12:16.239 Jasmin Multani: Done with this milestone, we’re gonna move on to our next domain.

66 00:12:16.530 00:12:33.999 Jasmin Multani: So if there’s, like, something you still want out of retail, it’s gonna have to happen later. I know we’ve been talking about that, but we… there’s a… I just pushed out a tracker, officially, that Greg and I will manage to say, hey, this is within the contract scope, this is without.

67 00:12:34.010 00:12:38.929 Jasmin Multani: And it should just be, like, a 5-minute exercise. 2-minute exercise,

68 00:12:38.980 00:12:40.390 Jasmin Multani: At the end of the day.

69 00:12:40.520 00:12:43.870 Jasmin Multani: When we review our, output for the day.

70 00:12:44.800 00:12:54.409 Jasmin Multani: So there’s that, but then there’s also, my own attention split within, the company, too, and I feel like I need to do better

71 00:12:55.430 00:13:00.899 Jasmin Multani: I wonder if this is, like, a part of the learning curve, where,

72 00:13:02.060 00:13:10.340 Jasmin Multani: I just need to… like, there’s gonna be a point where I’ll finally feel more confident with the data from Snowflake, and

73 00:13:10.780 00:13:15.160 Jasmin Multani: actually be able to guide Advid, on what the quickest solution is.

74 00:13:15.400 00:13:22.950 Jasmin Multani: Or what the most meaningful solution is. Right now, like, he… we’ll be discussing dashboards, and then we’ll be…

75 00:13:23.360 00:13:25.740 Jasmin Multani: Kind of going down the rabbit hole.

76 00:13:25.930 00:13:31.700 Jasmin Multani: of making solutions, or saying, hey, we need to check the integrity of this data in Snowflake.

77 00:13:31.830 00:13:40.879 Jasmin Multani: I think right now, a lot of my attention is getting, thrown off based off of that, but I’m hoping that this is just, part of a learning curve, and…

78 00:13:41.190 00:13:45.159 Jasmin Multani: I want to keep monitoring myself to make sure that that ends.

79 00:13:46.320 00:14:02.400 Uttam Kumaran: Okay, yeah, I think… and I think on this weekly call, we’ll spend 2 seconds on OKRs in a bit, but you’ll see that this will be, like, the sort of accountability meeting for some of the, like, our how are you investing in your service, or back into, like, the broader CSO team.

80 00:14:03.220 00:14:17.530 Uttam Kumaran: That’s fair. I mean, I think it’s expected, but look, I think we’re… what I hope the platform team is doing is allowing for people to start to be able to take on more clients and be able to handle more of this workload in parallel, so… yeah, cool. Okay, do you want to popcorn somebody?

81 00:14:18.290 00:14:22.719 Jasmin Multani: Sure, I will popcorn… oh wait.

82 00:14:25.220 00:14:29.780 Awaish Kumar: Yeah, thank you. Hi, so for me, like.

83 00:14:29.950 00:14:35.930 Awaish Kumar: For this week, especially, the focus is on Elements, so e-commerce modeling.

84 00:14:36.980 00:14:41.069 Awaish Kumar: I’m starting to ingest Amazon data, so the only…

85 00:14:41.220 00:14:45.090 Awaish Kumar: help I need from the analyst team is to help me.

86 00:14:46.390 00:14:49.680 Awaish Kumar: QA the definitions for… for all the…

87 00:14:50.300 00:14:57.149 Awaish Kumar: Metrics for revenue, like, for revenue, let’s say.

88 00:14:57.150 00:15:04.169 Uttam Kumaran: Yeah, I guess, like, I want to keep this… I want to keep this less of, like, I’m not looking for a stand-up update, I’m looking for, like.

89 00:15:04.430 00:15:12.049 Uttam Kumaran: do you have a risk? Or, like, is there something on your mind that you’re like, I’m about to get jammed, and I need an outlet to say it?

90 00:15:12.850 00:15:16.759 Uttam Kumaran: All this stuff you’re saying, totally go by.

91 00:15:16.760 00:15:17.649 Awaish Kumar: Yeah, that is…

92 00:15:17.650 00:15:20.549 Uttam Kumaran: Give me, like, what’s on… what’s… what’s making you nervous?

93 00:15:23.360 00:15:24.969 Awaish Kumar: Yeah, like, in…

94 00:15:25.790 00:15:33.599 Awaish Kumar: like, there’s kind of a blocker to move forward with the modeling, but that’s all. And then on…

95 00:15:34.390 00:15:37.920 Awaish Kumar: Aiden, also, like, we have some dashboard asks.

96 00:15:38.380 00:15:43.210 Awaish Kumar: That we need to close out this week, so it’s like,

97 00:15:44.140 00:15:48.390 Awaish Kumar: To unify the dashboards, and then…

98 00:15:48.740 00:15:51.159 Awaish Kumar: That needs to be closed out.

99 00:15:51.620 00:15:53.020 Awaish Kumar: Kind of this week.

100 00:15:54.370 00:15:57.199 Uttam Kumaran: But I guess, like, synthesize it to, like, what is the risk?

101 00:15:57.330 00:16:04.730 Uttam Kumaran: with all those, right? Is the risk, like, okay, I’m bouncing between CTA, element,

102 00:16:05.300 00:16:08.860 Uttam Kumaran: Eden, like, what is the… like, what’s… what is the risk?

103 00:16:12.460 00:16:15.670 Awaish Kumar: Like, I’m just highlighting that,

104 00:16:16.280 00:16:18.639 Awaish Kumar: Like, this is kind of a…

105 00:16:19.610 00:16:28.029 Awaish Kumar: like, I’m not building the dashboards in the region, so it’s like, ask from analyst team that I need support there, and that’s all.

106 00:16:29.310 00:16:30.159 Uttam Kumaran: Okay, okay.

107 00:16:30.660 00:16:36.030 Uttam Kumaran: Okay, cool. Yeah, I just want to keep this, like, okay, what’s keeping you up at night, like, this week?

108 00:16:36.930 00:16:42.960 Uttam Kumaran: Because I have a bunch of things, too, so… Normal stuff, fine, makes sense. Okay.

109 00:16:43.200 00:16:46.129 Uttam Kumaran: So… Okay, cool. You want a popcorn?

110 00:16:48.520 00:16:49.760 Awaish Kumar: Yeah.

111 00:16:50.810 00:16:53.190 Awaish Kumar: To… Demi?

112 00:16:55.930 00:17:02.499 Demilade Agboola: I think from my side, the risks to consider would just be,

113 00:17:03.080 00:17:10.920 Demilade Agboola: Like, on default, like, we’re just trying to restructure the topics and just, like, build out the models to power those new topics.

114 00:17:11.740 00:17:17.939 Demilade Agboola: And so, again, like Greg has mentioned, it’s quite a short turnaround time.

115 00:17:18.440 00:17:27.409 Demilade Agboola: So we’re effectively just trying to, like, see how best to tackle it, and just how best to churn out these, new models in a way that work.

116 00:17:27.900 00:17:30.350 Demilade Agboola: the default team as well.

117 00:17:30.550 00:17:39.159 Demilade Agboola: I think that the worry is just the short runaround time leaves very little room for potential QA if things go, off.

118 00:17:39.800 00:17:48.180 Uttam Kumaran: Yeah, I think, like, that there’s… we’re just gonna have no… we can’t do anything about it. So, I think the moral of the story is do what you can.

119 00:17:48.780 00:17:59.589 Uttam Kumaran: And let’s just parachute out, because… yeah, I don’t know. There’s, like… we’re not gonna be able to align perfectly, and, like, it’s… it is what it is on this one, so…

120 00:18:01.250 00:18:07.849 Demilade Agboola: Okay, alright, fair enough. So yeah, we do have a sync later today. I think ultimately.

121 00:18:09.700 00:18:11.710 Demilade Agboola: We will be able to get out the models.

122 00:18:12.440 00:18:16.990 Demilade Agboola: Again, the issue would just be queuing the data and just ensuring that everything

123 00:18:17.140 00:18:19.349 Demilade Agboola: Lines as best as they would want it to.

124 00:18:20.100 00:18:24.810 Demilade Agboola: Which we cannot always, like, Properly guaranteed by next week.

125 00:18:25.920 00:18:26.630 Uttam Kumaran: Okay.

126 00:18:27.090 00:18:28.070 Uttam Kumaran: What else?

127 00:18:29.780 00:18:34.080 Demilade Agboola: So that, in terms of risks, I think there’s that.

128 00:18:35.700 00:18:37.040 Demilade Agboola: In terms of, like.

129 00:18:38.930 00:18:44.079 Demilade Agboola: the magic spawn, I think magic spawn is fine. I think the only thing to consider is I will…

130 00:18:44.410 00:18:54.860 Demilade Agboola: the meeting with, Mary and Michael, and there’s… like, again, we’re gonna have conversations about upselling, and just trying to see… so that’s not a risk, but just, like, just trying to see where…

131 00:18:55.020 00:18:57.389 Demilade Agboola: They are, like…

132 00:18:58.660 00:19:03.639 Demilade Agboola: So we’ll have conversations about engineering as well as analytics and strategy work, and see where we can…

133 00:19:03.830 00:19:06.330 Demilade Agboola: Potentially, we upscale our contract.

134 00:19:07.140 00:19:11.810 Uttam Kumaran: Okay, yeah, I think what you should do for that is you should put together some notes, send it to Robert.

135 00:19:12.130 00:19:13.919 Uttam Kumaran: For review.

136 00:19:14.310 00:19:16.880 Uttam Kumaran: I think it’s probably too early.

137 00:19:17.050 00:19:22.709 Uttam Kumaran: to bring in Robert, but, like, dude, if you can find even a through line, you can…

138 00:19:23.190 00:19:33.299 Uttam Kumaran: submit it as an opportunity, and then you’ll get some cash for that once it closes. So, I think, like, that’d be my recommendation, and it’s… I would just do it sooner than later, like.

139 00:19:33.620 00:19:37.680 Uttam Kumaran: just write down any raw thoughts and hand it to Robert to help you craft it.

140 00:19:38.860 00:19:42.130 Demilade Agboola: Okay, alright, sounds good, I’ll do that, today.

141 00:19:43.160 00:19:43.780 Uttam Kumaran: Okay.

142 00:19:47.660 00:19:49.970 Demilade Agboola: Or popcorn to Pranav.

143 00:19:52.330 00:19:59.910 Pranav: Yeah, for me, I’ll start with Eden AI. So, last week.

144 00:20:00.690 00:20:11.390 Pranav: Danny sent a message basically saying, hey, you know, in the beginning of this project, we thought we had, like, the velocity and, like, the… I would have the time to kind of prevent myself from being the blocker.

145 00:20:11.540 00:20:18.260 Pranav: And he kind of basically… and I’ll just send over the full message, too. I think I may have sent it before on the eating…

146 00:20:22.420 00:20:25.889 Pranav: channel, but… I’ll send it into delivery.

147 00:20:26.700 00:20:31.900 Pranav: And so, yeah, basically… Sorry, my… it says low bandwidth. Can you guys still hear me?

148 00:20:32.460 00:20:33.090 Uttam Kumaran: Yeah, yeah, yeah.

149 00:20:34.100 00:20:35.120 Pranav: Okay, cool.

150 00:20:35.250 00:20:41.390 Pranav: Yeah, so… with that, I feel like I’m just kind of…

151 00:20:41.630 00:20:45.809 Pranav: certain places where I would want Danny to be in the loop to just make sure, you know.

152 00:20:46.540 00:20:54.800 Pranav: we’re on the right track in terms of, hey, he’s happy with his output, we can move on to the next, next thing.

153 00:20:55.500 00:20:59.370 Pranav: That’s not been the case, so we’ve kind of had to do…

154 00:20:59.750 00:21:18.740 Pranav: certain things internally so that we can get the Danny-like evaluation, so what we did was just, like, no, just set up with some new tickets, like, I don’t need to go into those. But, yeah, I’m just kind of worried there, where it’s like, it seems like this is just kind of not really a priority for them anymore. So, I mean…

155 00:21:18.740 00:21:24.710 Pranav: when I think about renewal, it just sounds like, okay, it sounds like that’s not… you know, that seems like the risk.

156 00:21:24.970 00:21:25.900 Pranav: Okay.

157 00:21:26.570 00:21:33.609 Pranav: So that’s, that’s it for Eden AI. For ABC,

158 00:21:34.130 00:21:51.459 Pranav: I think these next two weeks are gonna be pretty critical in terms of getting either just, like, a really good contract with them, if we can get them to have… be even more bought into ABC, and ABC Andy, I should say. Just because they’re…

159 00:21:51.690 00:21:54.989 Pranav: Yeah, Yvette and Janiece are still super excited about it,

160 00:21:55.120 00:22:03.920 Pranav: But they’re just always concerned about usage. Certain CSRs are… they had, like, a survey go out, and some people are just not very.

161 00:22:03.920 00:22:10.359 Uttam Kumaran: But I guess to get to the… get to the end of the… sorry, get to the end of the movie. Like, what’s the… what’s the net-net?

162 00:22:13.810 00:22:28.169 Pranav: Yeah, so what I want to do with them is, really, this week, make them really excited about what the plan is going to be, so I have a meeting with Yvette later today, just kind of like a one-hour working session.

163 00:22:28.400 00:22:35.029 Pranav: And so, yeah, I mean, in terms of risks, that just seems like the… there’s nothing, like, on fire right now, I see, but…

164 00:22:35.030 00:22:35.590 Uttam Kumaran: Okay, okay.

165 00:22:35.590 00:22:38.489 Pranav: That’s the next couple weeks, that’s what I feel like we need to tackle.

166 00:22:38.490 00:22:43.919 Uttam Kumaran: Yeah, so my push to you is, like, I really would like to see a proposal, dude, like, now.

167 00:22:44.220 00:22:49.950 Uttam Kumaran: Because you need to hand that to sales now, so that they can help you get more money.

168 00:22:50.310 00:22:56.150 Uttam Kumaran: And for you to make more money. If you hand that to them in 3… if you hand it to Robert in 3 weeks, you’re gonna get jammed.

169 00:22:56.300 00:23:06.149 Uttam Kumaran: So I, like, whatever you have, I would like you to just submit it to sales, be like, here’s what I’m gonna put forward, here’s all the supporting material, help me sell this.

170 00:23:06.620 00:23:09.669 Uttam Kumaran: And… you’ll get the support you need there.

171 00:23:09.910 00:23:11.200 Uttam Kumaran: I think…

172 00:23:11.350 00:23:11.830 Pranav: Yeah.

173 00:23:11.830 00:23:17.699 Uttam Kumaran: You have an… and you’re a month away, so you can take some steps to, like, prep

174 00:23:18.040 00:23:20.700 Uttam Kumaran: And basically, co-author that with them.

175 00:23:20.870 00:23:32.019 Uttam Kumaran: And you’re gonna see they’ll sign it immediately. But, like, if you’re meeting with Yvette, you might as well come to the table with, like, here’s what we’re thinking. Take a part of that meeting and be like, here’s what we’re coming to the table with in a month.

176 00:23:32.020 00:23:38.830 Pranav: Yeah, yeah, so I’ve already done that, I’ve, like, in our channel, I think I’ve put in the…

177 00:23:39.090 00:23:42.009 Pranav: what was it called? Basically it was like the…

178 00:23:42.490 00:23:53.070 Pranav: kind of their command center, similar to the Eden AI thing. I forget, like, what I named it, but I sent that into our… into our channel. I think B took a look at it.

179 00:23:53.070 00:24:01.109 Uttam Kumaran: Robert, like, sales needs to look at it, and I haven’t seen anything. Yeah, so, like, it needs to just get… just send it into sales.

180 00:24:01.660 00:24:07.679 Uttam Kumaran: And, like, don’t stop until you get somebody… like, I’m one piece, but frankly, like.

181 00:24:07.920 00:24:14.820 Uttam Kumaran: you should have Robert look at it with our new positioning, and, like, he’ll help you craft, like, the narrative.

182 00:24:14.970 00:24:15.880 Uttam Kumaran: I’m like.

183 00:24:16.040 00:24:16.620 Pranav: Okay, perfect.

184 00:24:16.620 00:24:31.150 Uttam Kumaran: Yeah, like, I don’t really care about any of the ICs on the team or anything approving it, like, I care about you and Yvette, and then you have Robert’s backing, because ultimately, you can also be like, Robert, I need you to come with the meeting to help me pitch it, but either way, like.

185 00:24:31.480 00:24:34.759 Uttam Kumaran: Yeah, get that over the line, like, as fast as you can.

186 00:24:36.210 00:24:37.180 Pranav: Yeah. Okay.

187 00:24:37.180 00:24:43.130 Uttam Kumaran: Because we have… we have a bunch of strong positioning to support you in this conversation, that you don’t have to, like, redraft or anything, so…

188 00:24:44.440 00:24:45.070 Pranav: Okay.

189 00:24:46.370 00:25:03.329 Uttam Kumaran: Okay, cool. Sorry, so, yeah, it feels like overall, like, we have some… we have a couple clients that are moving. I think we have some new people joining, like, ICE, so I think one thing on our side, I feel like we have… we… this month, we will have solved the, like, do we have enough people problem.

190 00:25:03.350 00:25:10.620 Uttam Kumaran: like, I think we’re gonna have Nikhil join on the data side, we’re gonna have Abdullah come on,

191 00:25:10.620 00:25:24.030 Uttam Kumaran: We’re… we brought on Davis on some platform stuff, we’re gonna bring another AI. So I feel really confident looking at, like, do we have enough people? I also think we now have this group of leaders that’s, like, really tight. I think previously, like.

192 00:25:24.230 00:25:32.459 Uttam Kumaran: I just feel like this group was a mix of, like, these folks here, that you guys are all very vocal, and I’m open to having, like, this type of conversation.

193 00:25:32.460 00:25:46.860 Uttam Kumaran: And then we have a lot of people that are just sitting, like, waiting. And so there’s no more… there’s no people anymore in this meeting that are sitting and waiting. This is, like, you’ll see that I’m gonna push this group to really think critically about, like, if I come to this meeting with, like, I need one thing done.

194 00:25:46.950 00:25:52.759 Uttam Kumaran: by, like, me, or Robert, or Bea, or whatever, this is the meeting to be like, here’s the risk.

195 00:25:52.830 00:26:09.009 Uttam Kumaran: But also, like, this is also the meeting to vent a little bit, because I’m not gonna require any of this stuff from any of the ICs. Like, their job is just to lock in, get the tickets done, like, really nail it. My goal for this group is, like, how can I get you guys more cash?

196 00:26:09.010 00:26:25.819 Uttam Kumaran: through, like, thinking about opportunities, how can I… how can we measure, like, our OKRs and start to also move several of those up? And so a couple of, like, items, I think, broadly, and maybe Robert, I’ll kind of just explain a little bit, like, what’s coming on the sales side. So, one is, like, we have a few deals that are sort of, like.

197 00:26:25.870 00:26:36.270 Uttam Kumaran: towards the end, signing, like, OH Hype may come back online, we have Sunstone, we have several others that are, like, in mid-stage, final stage, so…

198 00:26:36.270 00:26:46.479 Uttam Kumaran: things are gonna continue to move. Second is sales is starting to pitch, like, a lot of primarily AI strategy-related deals. Ai strategy looks a lot like

199 00:26:46.720 00:26:53.440 Uttam Kumaran: looks a lot less like Pranav, what we’ve been doing for ABC, Lilo, and Eden. Looks a lot more like…

200 00:26:53.670 00:27:09.189 Uttam Kumaran: let’s think about how a company actually, like, devises a strategy to implement AI within their teams. So, there… I had a conversation with Greg Amber yesterday, Pranav, I owe you a conversation. I’m thinking a little bit about shifting

201 00:27:09.440 00:27:25.450 Uttam Kumaran: the AI team to be much more heavier on, like, strategy, and actually, like, have a much narrower group that’s hot… that’s handling, like, engineering. I think, broadly, what I’ll say, Parnab, is, like, I’m not sure

202 00:27:25.570 00:27:36.080 Uttam Kumaran: like, how Casey and Sam are gonna fit into that. Like, I think they’re good, like, full-stack engineers, but I think they’re slow, and I don’t think either of them, like.

203 00:27:36.290 00:27:46.360 Uttam Kumaran: is really interested in, like, having… playing a bigger part in the company, so it makes it tough, because I almost don’t feel like they’re AI engineers. I feel like they’re just engineers that are using AI.

204 00:27:46.360 00:28:02.189 Uttam Kumaran: when, if you look at, like, a me, like a Davis, like a Mustafa, I feel like folks that are really hungry that are using AI to, like, 100x themselves. So I’ll have a conversation with you a little bit about, like, how I’m thinking about this new team, but a lot of the work that we’re trying to bid for is, like.

205 00:28:02.190 00:28:15.400 Uttam Kumaran: starting at, like, strategy, prototyping, and then working towards, like, a longer implementation. As part of all of that, we are still pitching, like, all of that will include modeling work and data engineering work.

206 00:28:15.400 00:28:26.999 Uttam Kumaran: But the star of the show for us is gonna be, like, true AI and analytics, like, strategy, for which, like, I feel like we’ve now staffed that group appropriately.

207 00:28:27.290 00:28:40.999 Uttam Kumaran: So that’s, like, kind of the update on the sort of sales positioning side. I’ll encourage everybody to go take a look at, like, the… we’re putting together sort of broader company slides on, like, our new positioning, which is towards, like, context engineering.

208 00:28:41.070 00:28:50.480 Uttam Kumaran: I just would highly encourage everybody to go, like, see that. I think if I could just give you, like, a snapshot of, like, one

209 00:28:50.620 00:29:04.020 Uttam Kumaran: slide that maybe, like, puts this all together. I mean, actually, Robert, like, all these slides kind of, like, stand alone really well. Sorry, I’m just… my, like, Wi-Fi went on, so I’m on my phone.

210 00:29:04.530 00:29:08.489 Uttam Kumaran: But this is a good one. It’s basically like, look, we have,

211 00:29:08.650 00:29:27.450 Uttam Kumaran: our, like, core data work, we have semantic layers, we have, like, context as a service, we then have, like, decisioning, then we have, like, surfaces or apps and agents. And this is kind of, like, what our company is transforming into and what we’re going to market with. This is also basically the… where the demand is.

212 00:29:27.450 00:29:36.149 Uttam Kumaran: Conveniently, though, data core, semantic layer, that’s a lot of stuff that we’ve done. This is, like, warehousing, then data engineering, this is analytics engineering.

213 00:29:36.200 00:29:42.559 Uttam Kumaran: this Pranav is more of, like, integration layer. This is kind of, like, a little bit,

214 00:29:42.660 00:29:53.539 Uttam Kumaran: you know, undefined, or, like, not as… this is, like, could be applications, could be strategy, but, like, ultimately, this is what we’re going to market with right now.

215 00:29:53.850 00:30:03.040 Uttam Kumaran: So, the convenient thing for us is that, we are a data company first, and any of this… these higher layers require

216 00:30:03.040 00:30:16.819 Uttam Kumaran: great data. But the risk here is that, like, this is a brand new positioning, and really, it’s gonna require this whole group to be on board with the fact that, like, we are now, context engineering

217 00:30:16.820 00:30:25.210 Uttam Kumaran: like, decision engineering firm. It’s just a change of name and adding additional capacities.

218 00:30:25.210 00:30:37.259 Uttam Kumaran: not really, like, oh, we’re not doing any data work anymore. So this is, like, kind of, like, what we’re going to market with. I will send this again into our Slack channel, but, like.

219 00:30:37.740 00:30:45.080 Uttam Kumaran: I, you know, you’re gonna see me just be a little bit annoying with using this language more and more to describe us.

220 00:30:45.670 00:30:59.930 Uttam Kumaran: Second thing I can talk about is, like, out of office, overtime. Yeah, I just think, like, for folks on your team, just make sure you have, like, a week or two-week view of, like, who’s out of office. I also… I don’t mind people work overtime, they just have to submit it.

221 00:30:59.950 00:31:10.969 Uttam Kumaran: Otherwise, like, finance will be, like, this person went over on their contract, and so ideally, people… I don’t mind if people work over, but there has to… there’s an approval process that Rico kind of shared.

222 00:31:11.000 00:31:28.160 Uttam Kumaran: So, if people on your team are going over, or you’re going over, just use the approval process. Most likely, it’ll get approved, and that way that all gets flagged to finance, especially because it matters about our contracts with the client. If it doesn’t approve for it, we just, like, we can’t do it, so that’s, like, a good…

223 00:31:28.210 00:31:42.879 Uttam Kumaran: you know, way to balance that. In terms of allocations, I’m working on them right now. I’m kind of working on a little bit of a UI that should hopefully help me basically give a readout to everybody at the start of the month with, like.

224 00:31:42.910 00:31:56.520 Uttam Kumaran: all of our core clients, the team, and then, like, a detail on every single client, like, who’s assigned where, what are some risks. This is kind of, like, what I think you can expect as, like, a…

225 00:31:56.650 00:32:13.009 Uttam Kumaran: just, like, a delivery snapshot readout. I’ll probably send this to the whole company, but really, this crew is the one that I’m… that should be on the hook for, like, here’s where you are, here’s where your team is. Ideally, we’re not doing this 5 days into May. This will happen a week before.

226 00:32:13.020 00:32:17.380 Uttam Kumaran: But there’s, like, kind of several sort of dominoes to make that happen.

227 00:32:18.990 00:32:30.790 Uttam Kumaran: Any questions there? I know we’re coming out of time, but I can hand it to Robert to maybe talk about OKRs, but any questions on the positioning, allocations, overtime?

228 00:32:31.060 00:32:32.380 Uttam Kumaran: this meeting…

229 00:32:35.410 00:32:36.270 Uttam Kumaran: Okay.

230 00:32:36.490 00:32:38.709 Uttam Kumaran: Alright, Robert, you can… do you want to go ahead?

231 00:32:39.640 00:32:46.150 Robert Tseng: Yeah, I mean, I’ll be quick. I think, just want folks to leave more comments on things,

232 00:32:47.610 00:33:02.620 Robert Tseng: So yeah, I mean, if you haven’t looked at, you know, I feel like we are the most transparent company I’ve ever been a part of. Like, you can see all of… all of our goals, all of the revenue that we’re bringing in, sales targets, pipeline, everything there. There’s a tab here, delivery OKRs, where

233 00:33:02.620 00:33:11.299 Robert Tseng: the folks on this call are looking at. So, you know, we’re trying to create, like, a standard set of, really, we’re calling it OKRs, but the way that I’m

234 00:33:11.300 00:33:20.270 Robert Tseng: thinking about it is more like objectives and KPIs. KPIs are more things that you measure weekly, and it’s kind of like a yes-no at risk kind of situation, on track, off-track.

235 00:33:20.270 00:33:38.120 Robert Tseng: It’s how we’re doing it. We have a cleaner app that we built into the platform that we run for the go-to-market and ops team, and that’s been really well for the back office. And so we wanted to kind of bring that level of, like, rigor to this group. And so when we meet more regularly now, I want everybody to just, like, be able to frame

236 00:33:38.310 00:33:53.219 Robert Tseng: you know, if you’re a CSO, these are your KPIs, and, like, did you hit these things or not? And if not, then how do we support you so that you can actually hit those? And so there’s kind of, like, more language around, which I’ve shared a bunch of this stuff into, like.

237 00:33:53.220 00:34:16.940 Robert Tseng: you know, what… how does that really tie into your bonuses? I think KPIs, like, you need to hit these consistently, so that you qualify for kind of, like, a base level, bonus. And then there’s also, kind of, like, milestones. You know, these are… the upside that CSOs… I mean, actually, everyone on this team captures, is if you contribute to delivery source opportunities. That’s, like, the one golden metric that you can care about.

238 00:34:17.040 00:34:19.550 Robert Tseng: For, like, continual,

239 00:34:19.840 00:34:30.100 Robert Tseng: upside for your comp. So, for SLs, you know, that may be more like creating the assets that are being referenced in the deal-making that I do.

240 00:34:30.100 00:34:54.969 Robert Tseng: And then for CSOs, like, you’re maybe spotting the opportunity, you’re driving the conversation, you’re, like, feeding the oppor… you’re bringing the opportunities, to the forefront. You know, anytime there’s a delivery source opportunity, it gets bumped to the top of my priorities on pipeline, because it’s much easier to retain a client than it is to chase after a new one. So, you know, I just don’t think that this team has really submitted that many opportunities.

241 00:34:54.969 00:35:07.059 Robert Tseng: So, I want to help you guys win and get more, so, we’ve kind of also split out, you know, CSO, SL, and IC. So, nobody is responsible, really. I mean.

242 00:35:07.130 00:35:25.569 Robert Tseng: I’m sure there’s, like, a little bit of a, kind of, you need to lean on other people. Not everything is mutually exclusive, and so maybe Dave Milate is asking some questions here and there. You know, we can address a couple of those now before we jump off. So, you know, for this one, on, like, what does reopen rates on done delivery tickets mean?

243 00:35:25.570 00:35:45.020 Robert Tseng: Yeah, there’s, like, a reopening between a failure versus revision. Yeah, I do think that that’s totally fair. It should be reopening due to failure. So I think, like, a revision is, you know, as we know, a lot of data work, this might be a fuzzy line, because, you… when you give the client what they actually want, they are not happy with it, and that’s just, like, the

244 00:35:45.020 00:36:07.900 Robert Tseng: part of… part of, like, what we… part… part of the… part of the risk here. So, I do think that we should just be tracking, like, how… how often is it because they’re revising their request after they’ve been presented what the outcome is, and they don’t actually like it, versus, like, when did we actually just not hit it? So, I think, like, these are things that we can tune, and I want to be able to, you know, debate these with… with you all when

245 00:36:07.900 00:36:14.999 Robert Tseng: you’re kind of trying to, you know, tell us that, like, you hit a certain… that you fulfilled the KPI or not.

246 00:36:15.000 00:36:35.230 Robert Tseng: So yeah, I do think that, you know, we’ve set it up, this is kind of what we’re going to run with now. I think some of the gray area will be filled in as we try to measure this weekly. So I’d like to… I know this is mid-quarter, but I’d like to see this team start trying to, like, measure this for themselves, weekly, and then when I join on these calls, like, I’d like to be…

247 00:36:35.230 00:36:37.070 Robert Tseng: Be running through that with everyone.

248 00:36:40.280 00:36:46.139 Robert Tseng: Okay, cool. I think that is very brief,

249 00:36:47.470 00:37:03.469 Robert Tseng: kind of intro to that, but consider that live. I think the next call that we do, I’d like to, you know, instead of icebreakers, I’d like everybody to just kind of run through quickly. It should be just, like, within one minute, you should be able to say if you’re on track, off track, on the KPIs that are relevant to you.

250 00:37:03.470 00:37:20.640 Robert Tseng: anything that’s off track, then we try to troubleshoot on the call. We try to see how do we help you, kind of get back on track, or, you know, yeah, I think that’s… that’s really what I think would… would be helpful, from, like, a… from, like, a base… base-level performance of… of this… of this team.

251 00:37:22.250 00:37:31.929 Uttam Kumaran: Yeah, so I think having this done weekly is gonna be great. I also think, like, I don’t… I don’t want any delivery source opportunity to not involve a CSR and SL.

252 00:37:32.120 00:37:36.269 Uttam Kumaran: Which means, like, I want to literally give you guys that money.

253 00:37:36.460 00:37:48.079 Uttam Kumaran: And so my… my job here is to, like… like I told Pranav, I’m like, I want to give you the highest odds of that actually resulting in an increase, so that Robert can actually award, like.

254 00:37:48.090 00:37:54.580 Uttam Kumaran: you know, a percentage of the deal. And so, Robert, maybe next week, we can talk more about, like, the actual mechanics of, like.

255 00:37:54.580 00:38:09.469 Uttam Kumaran: what the amounts are, I think that’d just be motivating for everybody. But, like, Demi’s going after this Magic Spoon deal, Pranav is going after this deal. Like, I think Greg is gonna have a good shot at… at Sunstone. When Element comes up, like, would love to loop people in on that. Like…

256 00:38:09.550 00:38:18.659 Uttam Kumaran: you know, I would like even some of the SLs to start to think about the DSOs, because it’s a great opportunity, and, like, I would prefer for there to be a future where I’m not

257 00:38:18.850 00:38:24.210 Uttam Kumaran: doing… I’m not negotiating renewals, or, like, I’m only coming in towards, you know, the middle or the end.

258 00:38:26.150 00:38:44.410 Robert Tseng: Yeah, I mean, I will say Zuan’s not on this call, but he is the only one that has really benefited from this so far. He’s helped me sell a renewal and a net new deal, so we’ve given him spot bonuses for that, and so, I mean, he’s no longer a CISO or SL, he’s kind of in IC world now, but so I think this is still kind of broadly accessible to all, but…

259 00:38:44.410 00:38:50.079 Robert Tseng: you know, we are really trying to set the CSOs and SLs to be able to get this, get these bonuses.

260 00:38:50.420 00:38:51.110 Robert Tseng: Yeah.

261 00:38:54.480 00:39:13.870 Uttam Kumaran: Yeah, we’re gonna get… we’re gonna give everybody on the delivery team, ICs included, the opportunity to sell a business, and I’m not gonna say no to that, but I’m not gonna spend my weekly time thinking about, like, necessarily supporting them, like, how we’re trying to do this for this group, you know, or in helping them build that leverage. In fact.

262 00:39:13.970 00:39:21.500 Uttam Kumaran: like, honestly, it’d be amazing for you guys to go to your IC and be like, help me… help me get this renewal over the line.

263 00:39:21.650 00:39:26.770 Uttam Kumaran: Yeah, and then, Robert, what did Zoran… what did… what was Zoran’s contribution, by the way?

264 00:39:27.460 00:39:33.780 Robert Tseng: Yeah, you can look in Cursor, there’s, like, something called Edge to Activation Service. It’s a playbook that he had put together.

265 00:39:34.090 00:39:44.660 Robert Tseng: Yeah, it’s really just, like, edge tracking, getting, you know, identifying visitors. It’s basically what we have running for Eden right now, and he maintains that.

266 00:39:44.670 00:40:02.010 Robert Tseng: Yeah, so, you know, we sold it to Amble, and so he got a cut of that, and we’re also selling it to Illmore, which I expect to close in the next week or two weeks, so, yeah, so I think he’ll get a cut of that as well. So, it’s an example of when he was an SL, he built out a playbook with sales.

267 00:40:02.010 00:40:12.779 Robert Tseng: it was clean, I was able to kind of pitch it with him or without him, and he still got… he got credit for it for either being on the call or also just letting me use kind of the… the playbook that he put together, so…

268 00:40:13.850 00:40:14.570 Robert Tseng: Yeah.

269 00:40:16.940 00:40:22.549 Uttam Kumaran: So, Demi, your, like, dbt audit is a great version of that. Awash, your Snowflake Cortex AI?

270 00:40:22.880 00:40:23.420 Awaish Kumar: I think if you…

271 00:40:23.420 00:40:31.399 Uttam Kumaran: just, like, yeah, if you wrap that up, and you literally got that to Robert, I’m sure he could pitch it in market, like, today.

272 00:40:31.640 00:40:35.619 Uttam Kumaran: And I know I’ll give you the approval on that, I know it’s still sitting in PR, but like…

273 00:40:36.040 00:40:39.600 Uttam Kumaran: just push it, you know? I think, like…

274 00:40:39.730 00:40:49.670 Uttam Kumaran: you guys have these… you have… you know what the packaging is, and, like, I think a great thing about Robert and future salespeople is they’re gonna pitch

275 00:40:49.670 00:41:02.179 Uttam Kumaran: whatever we give them, and I feel like I’ll take the blame. We haven’t given them, like, a whole lot to work with, except what we’ve always done in history, you know? Like, the Cortex AI, I think, is amazing. I feel like we could immediately sell that, you know?

276 00:41:02.570 00:41:03.720 Uttam Kumaran: So can Lisa.

277 00:41:03.720 00:41:11.509 Robert Tseng: And Greg and I are working on a deal right now, too, so, you know, I think, we’ll keep pushing that.

278 00:41:13.780 00:41:14.420 Uttam Kumaran: Cool.

279 00:41:15.890 00:41:21.349 Uttam Kumaran: Okay, great. So I think, like, you guys kind of get a sense, maybe one last recap, you guys kind of get a sense of this meeting?

280 00:41:21.390 00:41:30.069 Uttam Kumaran: it’s… I’m gonna kinda keep being annoying about, like, tell me what the one thing that is, like, gonna mess up this week is, and how we can avoid it.

281 00:41:30.080 00:41:33.989 Uttam Kumaran: And, like, come to that, think about that, we’ll review OKRs.

282 00:41:34.000 00:41:52.830 Uttam Kumaran: I will come to this meeting owing, like, broader strategy about delivery, allocations, that’s on me. And then recruiting as well, like, if you’re having difficulty with ICs, or difficulty with the client, this is a great forum to discuss. Happy to do ad hoc, like, after this, but I want to make sure that this crew talks at least

283 00:41:53.020 00:41:58.580 Uttam Kumaran: At least once a week, you know, does it kind of pow out like this, so… Cool.

284 00:41:59.190 00:42:00.030 Uttam Kumaran: Okay.

285 00:42:00.300 00:42:02.210 Uttam Kumaran: Thanks, everyone. Good chat.

286 00:42:03.080 00:42:03.800 Greg Stoutenburg: See y’all. Thanks.

287 00:42:04.140 00:42:05.630 Awaish Kumar: Okay, thank you.