Meeting Title: AI Service Daily Recap - Blockers + Realign Date: 2026-05-04 Meeting participants: Samuel Roberts, Casie Aviles, Mustafa Raja, Pranav Narahari


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1 00:00:53.670 00:00:54.660 Samuel Roberts: Hey, Casey.

2 00:00:57.960 00:00:58.570 Mustafa Raja: Hey.

3 00:00:59.530 00:01:00.530 Samuel Roberts: Hey, Mustavo.

4 00:01:01.270 00:01:02.010 Mustafa Raja: Hey, how are you?

5 00:01:03.260 00:01:05.700 Samuel Roberts: Doing alright, busy, busy day.

6 00:01:08.800 00:01:11.999 Mustafa Raja: Are you done with the interviews, or do you have any more after this?

7 00:01:12.000 00:01:13.940 Samuel Roberts: There’s two more. There’s another first round.

8 00:01:13.940 00:01:14.620 Mustafa Raja: Oh, boy.

9 00:01:14.620 00:01:25.009 Samuel Roberts: In a third round, yeah. So, in between, I’m, like, chatting with the AI to try to get some stuff done on the transcripts, but yeah, it’s been… it’s been good. They’ve been a couple good ones, which is nice.

10 00:01:25.780 00:01:27.640 Casie Aviles: Are they all for AI roles?

11 00:01:27.890 00:01:32.630 Samuel Roberts: Yeah, so I do the first round, or up to this point, I’ve done the first round.

12 00:01:33.230 00:01:35.209 Samuel Roberts: But we may be… I may be handing that off.

13 00:01:35.310 00:01:40.460 Samuel Roberts: So that I can work a little bit more, because this is a little hard, but, yeah, hopefully we’ll be.

14 00:01:40.460 00:01:41.250 Casie Aviles: Yeah.

15 00:01:41.520 00:01:47.990 Samuel Roberts: Someone from this batch will make it all the way through, so… Excuse me. Yeah.

16 00:01:48.310 00:01:49.469 Samuel Roberts: How’s today going for you guys?

17 00:01:50.760 00:01:56.850 Mustafa Raja: Yeah, just some default work, and then some even work. That’s pretty much it for me.

18 00:01:57.140 00:01:57.930 Samuel Roberts: Okay, cool.

19 00:01:58.410 00:01:59.699 Samuel Roberts: Yeah, we’ll dig into that.

20 00:02:00.010 00:02:01.209 Samuel Roberts: Cloud Cowork stuff.

21 00:02:02.560 00:02:03.290 Pranav Narahari: Hey, guys.

22 00:02:04.930 00:02:05.460 Pranav Narahari: Oh.

23 00:02:05.460 00:02:06.120 Samuel Roberts: Sharp enough.

24 00:02:06.730 00:02:09.730 Pranav Narahari: Pretty good, pretty good. How have the interviews gone so far?

25 00:02:10.410 00:02:13.210 Samuel Roberts: Good, the two,

26 00:02:13.610 00:02:25.370 Samuel Roberts: We’re really good, nice. I’m kind of waiting to, like, officially start passing people till I get through the other ones to make sure I’m not just, like, you know, gonna rank them and stuff, because they’re all batched together, which is nice, but…

27 00:02:25.370 00:02:25.720 Pranav Narahari: Yeah.

28 00:02:25.900 00:02:28.110 Samuel Roberts: Yeah, these guys have seemed really good, so…

29 00:02:28.570 00:02:29.989 Pranav Narahari: Gotcha, gotcha. Cool.

30 00:02:30.350 00:02:32.680 Pranav Narahari: How has…

31 00:02:33.240 00:02:40.530 Pranav Narahari: for… actually, yeah, who’s… okay, Casey, Mustaf are both here, cool. Yeah. How has, ABC and Eden stuff gone so far?

32 00:02:41.980 00:02:44.300 Casie Aviles: For… for Eden.

33 00:02:44.470 00:02:51.990 Casie Aviles: Yeah, I guess I’ll go ahead. For… I’ve worked more on the Eden one, I just… updated, like.

34 00:02:52.150 00:02:56.860 Casie Aviles: the report that, that I generated, so…

35 00:02:57.030 00:02:57.660 Pranav Narahari: Nice.

36 00:02:58.060 00:02:59.449 Casie Aviles: There should be an update.

37 00:02:59.450 00:03:03.620 Pranav Narahari: Is that something we can take a look at now, or should we save that for later?

38 00:03:04.480 00:03:09.539 Casie Aviles: Oh, yeah, yeah, I mean, I just posted it a few minutes before this meeting, so…

39 00:03:09.540 00:03:10.700 Pranav Narahari: Oh, perfect.

40 00:03:11.300 00:03:18.290 Casie Aviles: I can… yeah, I can… I can go ahead and share that. It’s just all in this ticket for now.

41 00:03:18.540 00:03:19.360 Pranav Narahari: Where did you post it?

42 00:03:20.920 00:03:23.709 Casie Aviles: Oh, it’s the M4 tickets.

43 00:03:24.530 00:03:28.760 Casie Aviles: I’ll… I’ll send that to the… channel as well.

44 00:03:32.090 00:03:33.600 Pranav Narahari: Oh, you posted on Linear, you’re saying?

45 00:03:34.760 00:03:35.649 Casie Aviles: Yes, yes.

46 00:03:35.650 00:03:41.139 Pranav Narahari: Oh, gotcha, gotcha. I thought I was not seeing something on Slack. Okay, I can take a look at Linear.

47 00:03:41.780 00:03:43.180 Pranav Narahari: Okay, perfect, yeah.

48 00:03:44.550 00:03:52.050 Casie Aviles: Yeah, basically that’s… that’s it. I just made some improvements, and based on, like, what’s missing?

49 00:03:52.400 00:03:55.500 Casie Aviles: And then I also kind of formalized the prompt here.

50 00:03:56.950 00:03:57.590 Pranav Narahari: Nice.

51 00:03:58.320 00:04:04.769 Casie Aviles: Yeah, I don’t know if we have, like, an actual storage for all these prompts, but, you know, right now it’s just here.

52 00:04:05.410 00:04:10.720 Pranav Narahari: Cool, yeah, I think what would be good is if, yeah, I mean…

53 00:04:10.850 00:04:18.470 Pranav Narahari: we’ll start here, I think. What I’ll start, and I think we already have, maybe, tickets for this, but how it should work is…

54 00:04:18.810 00:04:27.140 Pranav Narahari: Each future report should build off of the previous one, and previous ones, it doesn’t need to just be, like, the… the last weeks, just to see, okay.

55 00:04:27.140 00:04:27.480 Casie Aviles: Okay.

56 00:04:27.480 00:04:29.250 Pranav Narahari: Progress has been made over time.

57 00:04:29.390 00:04:32.870 Pranav Narahari: Yeah, so…

58 00:04:32.870 00:04:33.260 Casie Aviles: Okay.

59 00:04:33.260 00:04:38.839 Pranav Narahari: Don’t worry about that right now. I’ll take a look at Linear, and I’ll make sure everything is set up, so that’s reflected.

60 00:04:39.740 00:04:45.069 Casie Aviles: Okay, cool. Yeah. Yeah. That’s all I have for Eden, for ABC…

61 00:04:45.580 00:04:49.530 Casie Aviles: I just worked on a… on the last ticket that you…

62 00:04:50.500 00:04:57.089 Casie Aviles: I worked on this one first, since it was fast to accomplish, which one was it? Yeah, this one.

63 00:04:57.430 00:05:01.780 Casie Aviles: So, it should now be auto-assigning it to Janiece, and…

64 00:05:02.270 00:05:06.250 Casie Aviles: It should be… it should set the status to… to do in Psycho.

65 00:05:06.250 00:05:11.160 Pranav Narahari: Okay, yeah, so I just had a meeting with Janiece, right before I sent that message.

66 00:05:11.210 00:05:24.719 Pranav Narahari: And, yeah, the… she didn’t realize that… and it’s just kind of how linear works, like, and there’s probably just confusion with, like, our idea of triage versus the triage in linear.

67 00:05:24.720 00:05:34.569 Pranav Narahari: things were being tossed into triage, but they weren’t being added to cycle, which is why Janiece didn’t realize, like, okay, these are ones that she needs to be looking at.

68 00:05:34.570 00:05:34.970 Casie Aviles: Okay.

69 00:05:34.970 00:05:40.469 Pranav Narahari: Even though they were assigned to her. So, now that that’s fixed, we shouldn’t have that issue anymore.

70 00:05:40.840 00:05:49.080 Pranav Narahari: There’s some… I think she also wasn’t sure if there was things being auto-assigned to trainers,

71 00:05:49.560 00:05:55.140 Pranav Narahari: And I don’t know where… yeah, so nothing is being auto-assigned, right? Like, we haven’t built any automations to do that.

72 00:05:55.690 00:06:01.129 Casie Aviles: Yeah, yeah, we don’t have any logic in place that determines, like, who should this be assigned to right now.

73 00:06:01.130 00:06:21.039 Pranav Narahari: Yeah, yeah, that’s what I thought, too. So, that’s totally fine. Like, I don’t… I would have been surprised if we had that logic, like, from previous things before I joined, so… Okay, that sounds good. That’ll probably be coming up in our next scope of work. There’s two things I want to work on, which is…

74 00:06:21.170 00:06:23.970 Pranav Narahari: Transcript stuff, like, what is, like, the most…

75 00:06:24.100 00:06:29.099 Pranav Narahari: Important stuff from transcripts that we can use as, like, actionable insights for them.

76 00:06:29.950 00:06:39.500 Pranav Narahari: And then, also just further automating this triage process, so it’s, like, tickets coming… come through much quicker.

77 00:06:40.930 00:06:47.899 Pranav Narahari: Yeah, the average SLA on these tickets is probably still super high, because, you know, there’s tickets in there that were just been sitting in triage the last two weeks.

78 00:06:48.010 00:06:50.499 Pranav Narahari: Yeah. So…

79 00:06:50.890 00:07:02.059 Pranav Narahari: I kind of want average SLA… I want SLA to be one day. Well, I want what they want, and what they want is that, like, SLA to be one day. And…

80 00:07:02.550 00:07:12.440 Pranav Narahari: Also, just kind of what we’ll do to further refine that and further improve that system is to reduce the amount of time needed per ticket, so…

81 00:07:12.440 00:07:24.430 Pranav Narahari: There’s certain tickets here that can be just automated end-to-end. Like, if it’s, like, a zip code missing thing, and, you know, if we’re able to identify that pretty confidently from the triage ticket itself.

82 00:07:24.460 00:07:26.889 Pranav Narahari: Then we can generate the…

83 00:07:27.210 00:07:35.810 Pranav Narahari: whatever information needs to be added into the zip code DB. Probably just with, like, a linear comment. Like, Janiece will just be like, hey, this…

84 00:07:35.900 00:07:48.609 Pranav Narahari: this individual should be added to this, this zip code, and then that’s all she would need to post into the linear, and then our automation would automatically create the, you know, the SQL query to insert that information.

85 00:07:50.670 00:07:52.369 Casie Aviles: Yeah, definitely, I can see that. Yeah.

86 00:07:52.370 00:08:06.180 Pranav Narahari: Yeah. So, also, if you guys have ideas, too, of, like, hey, you’re noticing, like, these repetitive processes that fall on us or fall on them, like, let me know, and I think that would be a good thing to scope out for our next… for our next, contract.

87 00:08:08.260 00:08:10.949 Casie Aviles: That makes sense. I guess another thing that…

88 00:08:11.100 00:08:15.050 Casie Aviles: I’m also kind of thinking about, but I haven’t really done, is, like.

89 00:08:15.170 00:08:19.800 Casie Aviles: category, you know, auto-categorizing, like, the tickets, so, like.

90 00:08:19.800 00:08:20.440 Pranav Narahari: Yup.

91 00:08:20.440 00:08:23.850 Casie Aviles: Understanding if it’s for Central Dock, or is it a zip?

92 00:08:23.970 00:08:28.120 Casie Aviles: code, concern or issue.

93 00:08:28.220 00:08:35.810 Casie Aviles: Right now, that’s not, like, auto-labeled. It’s part of the memo, but… That kind of happens after…

94 00:08:36.450 00:08:42.609 Casie Aviles: Once the tickets are batched, that’s when we look at… but when we identify

95 00:08:42.929 00:08:45.999 Casie Aviles: If this is a zip code or central dock ticket, but…

96 00:08:46.370 00:08:52.510 Casie Aviles: It’s not happening as they come in, so that’s also probably something we can… work on.

97 00:08:53.590 00:08:54.930 Pranav Narahari: Yeah, yeah.

98 00:08:56.330 00:09:00.979 Pranav Narahari: That’s, that’ll be something, too, that I’ll scope out as well, so…

99 00:09:01.220 00:09:03.159 Pranav Narahari: Yeah, those two things are great.

100 00:09:04.950 00:09:11.680 Pranav Narahari: Okay, cool, but yeah, we can talk about that more later. I’ll be writing out those proposals this week, so…

101 00:09:12.330 00:09:13.210 Pranav Narahari: Yeah.

102 00:09:13.500 00:09:16.619 Pranav Narahari: Okay. Mustafa, anything on Eden?

103 00:09:19.710 00:09:22.590 Mustafa Raja: Yeah, I’m, currently I’m working on the,

104 00:09:24.380 00:09:30.929 Mustafa Raja: creating review apps for, for PRs, and then I was also looking into the Claude Go work.

105 00:09:31.440 00:09:34.420 Mustafa Raja: So we got our instance on engineering at…

106 00:09:35.300 00:09:38.209 Mustafa Raja: And I logged in using that,

107 00:09:38.330 00:09:50.020 Mustafa Raja: instance, right? And then when I try to, connect tools using your, email from Eden, it asks me to create a new,

108 00:09:50.880 00:09:53.800 Mustafa Raja: new account. So Sam and I have been, you know.

109 00:09:54.050 00:09:58.579 Mustafa Raja: Talking about that back and forth, and we’ll take a look at this in this meeting.

110 00:10:00.050 00:10:01.260 Pranav Narahari: Gotcha. Okay.

111 00:10:02.870 00:10:09.339 Pranav Narahari: Okay, that sounds good. And then, what is preventing us from closing that PR, ticket?

112 00:10:10.280 00:10:12.990 Mustafa Raja: I need to set up a GitHub action for that, no?

113 00:10:13.570 00:10:14.770 Pranav Narahari: Okay, let’s.

114 00:10:14.770 00:10:15.570 Mustafa Raja: burned.

115 00:10:15.760 00:10:19.250 Pranav Narahari: Let’s just get that wrapped up first, I would say.

116 00:10:19.470 00:10:32.650 Pranav Narahari: Or I guess, yeah, if you guys wanted to talk about it in this call, I know, Sam, you have a pretty busy schedule, then go for it, but let’s try to… let’s make first priority to, by end of day, to close out that PR ticket.

117 00:10:33.030 00:10:33.720 Mustafa Raja: Okay.

118 00:10:35.630 00:10:37.810 Pranav Narahari: Okay. Cool, guys. Anything else?

119 00:10:39.220 00:10:51.589 Samuel Roberts: No, I mean, I’m still trying to get some time in between calls to move the transcript stuff forward, and I’m putting plans together with the AI, but I haven’t had a chance to run them, really, so hopefully I’ll start them by the end of the day, but probably tomorrow.

120 00:10:51.760 00:10:57.170 Pranav Narahari: Yeah, I added that… I don’t know if you, saw that message yet. I’ve been having, like, some…

121 00:10:57.750 00:10:59.810 Pranav Narahari: Wi-Fi stuff going on, but…

122 00:10:59.910 00:11:16.890 Pranav Narahari: in the client channel for… like, in our channel for ABC, I tagged you on, like, what exactly we should be doing to further the transcripts end-to-end ingestion. So, just bucketing for one.

123 00:11:16.890 00:11:17.300 Samuel Roberts: Oh.

124 00:11:17.300 00:11:21.939 Pranav Narahari: bucket that’s defined, yeah, for moving, and then everything else can be AI-generated buckets.

125 00:11:22.270 00:11:23.169 Samuel Roberts: Okay, that sounds.

126 00:11:23.760 00:11:27.549 Pranav Narahari: Okay, cool. And is that already in a ticket, or should I create a new ticket for that?

127 00:11:27.800 00:11:35.079 Samuel Roberts: I… I’m honestly not sure. The ticket I’m using is just pull, classify… it’s probably good here. I would add that to this ticket, maybe.

128 00:11:35.360 00:11:35.920 Pranav Narahari: Okay, perfect.

129 00:11:35.920 00:11:37.790 Samuel Roberts: Autoscope…

130 00:11:38.270 00:11:44.949 Samuel Roberts: Okay, yeah, this says… it does say cancellation reason taxonomy is out of scope of this one, so just add another one and have that be blocked by…

131 00:11:45.120 00:11:47.000 Samuel Roberts: 2749.

132 00:11:47.250 00:11:48.110 Pranav Narahari: Sounds good.

133 00:11:57.500 00:11:58.060 Samuel Roberts: Cool.

134 00:12:09.030 00:12:09.940 Pranav Narahari: Cool, guys.

135 00:12:15.280 00:12:16.870 Pranav Narahari: Alright, I think we’re all set then, right?

136 00:12:17.180 00:12:18.359 Samuel Roberts: Yeah. Yeah.

137 00:12:18.810 00:12:20.520 Samuel Roberts: Yeah, I think Mustafa and I can hang on.

138 00:12:20.520 00:12:22.749 Pranav Narahari: Sounds good. Okay, I’ll hop off. See you guys.

139 00:12:22.910 00:12:23.930 Samuel Roberts: Alright, catch you later.

140 00:12:23.930 00:12:24.620 Mustafa Raja: Mike?

141 00:12:31.720 00:12:33.650 Mustafa Raja: Okay, so I have this, right?

142 00:12:34.990 00:12:38.930 Mustafa Raja: And then, let’s try connecting Google Drive, right?

143 00:12:38.930 00:12:42.079 Samuel Roberts: Okay, yeah, so you click here, Claw takes you to there…

144 00:12:42.350 00:12:48.970 Mustafa Raja: And then this comes up, and then I say, you know, oh, actually, this is… Pronounce, right?

145 00:12:49.450 00:12:52.219 Samuel Roberts: Oh, interesting. Okay, hold on.

146 00:12:52.370 00:12:54.520 Samuel Roberts: This is… okay, go back,

147 00:12:56.660 00:12:59.549 Samuel Roberts: Or, er, close this out, maybe, and go back to,

148 00:13:01.180 00:13:04.549 Samuel Roberts: Yeah, okay, log in with the engineering email here.

149 00:13:06.420 00:13:07.470 Mustafa Raja: Okay.

150 00:13:10.500 00:13:15.780 Samuel Roberts: I don’t know what’ll happen, I’m just curious, I’m wondering if it’ll… Okay, hold on, let’s, let’s…

151 00:13:15.960 00:13:18.289 Samuel Roberts: Yeah, alright, finished that, I guess, let’s see what happens.

152 00:13:21.020 00:13:25.690 Samuel Roberts: I’m wondering if we need to separate the Google… Boom.

153 00:13:25.810 00:13:30.270 Samuel Roberts: the Google element of engineering at Brainforge from the other one.

154 00:13:32.200 00:13:33.540 Samuel Roberts: Yeah, that’s what I was worried about.

155 00:13:33.540 00:13:36.089 Mustafa Raja: Yeah, it just opens… Okay.

156 00:13:36.090 00:13:40.729 Samuel Roberts: Yeah, that’s right, okay, let’s go back to… here. Yeah, click… click that again.

157 00:13:43.190 00:13:45.419 Samuel Roberts: And now try to s- yeah, try this again.

158 00:13:55.330 00:13:55.790 Mustafa Raja: Oh.

159 00:13:56.090 00:14:04.220 Samuel Roberts: I think, I think what you were seeing was the sign into Claude screen that it needs to authenticate back to the Claude app.

160 00:14:06.160 00:14:06.910 Mustafa Raja: Yeah.

161 00:14:07.110 00:14:07.500 Samuel Roberts: and now…

162 00:14:07.500 00:14:08.570 Mustafa Raja: Yeah, it was just ash.

163 00:14:08.570 00:14:12.879 Samuel Roberts: Yeah, because it’s so confusing when it’s Google stuff all the way down. Yeah, okay, cool.

164 00:14:13.310 00:14:17.460 Samuel Roberts: Now that you’re signed in in the browser, it should be fine. Sweet. Alright, that was… alright, good.

165 00:14:17.740 00:14:20.280 Mustafa Raja: That was pretty quick.

166 00:14:20.700 00:14:25.659 Samuel Roberts: Well, I’m glad it was something easy and not something crazy, so that’s good.

167 00:14:25.660 00:14:33.259 Mustafa Raja: And then, apart from these three, I need Google Meet, right? Or if… let me know if these 3 are all that I would need.

168 00:14:33.880 00:14:42.500 Samuel Roberts: To be honest, I don’t know all of the things he has. I would say stick with… That…

169 00:14:43.260 00:14:45.550 Samuel Roberts: You may be able to add meat. Yeah, I don’t…

170 00:14:45.790 00:14:50.269 Samuel Roberts: I don’t really know, what that’ll do, because Pranav doesn’t have, like, a lot of meat.

171 00:14:50.860 00:14:54.660 Samuel Roberts: on those accounts, I imagine. On that account, I imagine, so…

172 00:14:55.230 00:15:00.570 Mustafa Raja: I mean, if Pranavi… even if Pranav has the… the things are going in here, right?

173 00:15:00.570 00:15:06.530 Samuel Roberts: Oh, yeah, yeah, yeah, right, right. Yeah, so the meet was just, like, a… yeah, I think calendar and drive is probably enough then.

174 00:15:07.330 00:15:08.559 Samuel Roberts: Yeah, okay, I think you’re probably.

175 00:15:08.560 00:15:11.920 Mustafa Raja: Yeah, it also says that it doesn’t have a connector, so that’s good.

176 00:15:11.920 00:15:13.580 Samuel Roberts: And yeah, I think you’re good. Cool.

177 00:15:14.220 00:15:15.149 Mustafa Raja: Okay, thank you.

178 00:15:16.040 00:15:20.700 Samuel Roberts: Alrighty. Glad that was good. All right, good luck with the rest of it. I’ll talk to you later.

179 00:15:20.700 00:15:21.690 Mustafa Raja: Yeah, thank you!

180 00:15:21.690 00:15:22.030 Samuel Roberts: Alrighty.

181 00:15:22.030 00:15:22.670 Mustafa Raja: Bye.

182 00:15:22.670 00:15:23.220 Samuel Roberts: Bye.