Meeting Title: 1 Week Check-in Date: 2026-05-04 Meeting participants: Lisa Whall, Kaela Gallagher
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1 00:02:56.020 ⇒ 00:02:58.170 Kaela Gallagher: Hey, Lisa, how’s it going?
2 00:02:59.380 ⇒ 00:03:01.190 Lisa Whall: There we go. Good, how are you?
3 00:03:01.190 ⇒ 00:03:05.389 Kaela Gallagher: Good, good morning. Thanks for taking a few for me.
4 00:03:05.390 ⇒ 00:03:07.959 Lisa Whall: Of course, I like to talk to people.
5 00:03:08.470 ⇒ 00:03:11.759 Lisa Whall: in Slack. It’s like, people, pick up the phone!
6 00:03:11.880 ⇒ 00:03:13.029 Kaela Gallagher: I know.
7 00:03:13.030 ⇒ 00:03:15.390 Lisa Whall: out here in the world.
8 00:03:15.530 ⇒ 00:03:21.810 Kaela Gallagher: It was such a big adjustment for me, because I came from a background where it was like, if you ever
9 00:03:22.180 ⇒ 00:03:30.349 Kaela Gallagher: emailed somebody, when you could just call them, then that was horrible. Like, you should just always call, you should always pick up the phone, and so then…
10 00:03:30.350 ⇒ 00:03:30.870 Lisa Whall: Come in!
11 00:03:30.870 ⇒ 00:03:34.270 Kaela Gallagher: here was such a big change, so I totally get that.
12 00:03:34.270 ⇒ 00:03:36.449 Lisa Whall: I think there’s a good mix, there’s a good mix.
13 00:03:36.670 ⇒ 00:03:47.839 Kaela Gallagher: Yeah, yeah, agreed. But just wanted to check in, like, as you’re at the one-week mark now, wanted to see how everything’s, like, been going so far.
14 00:03:48.050 ⇒ 00:03:57.020 Lisa Whall: I love it. I’m so happy to be here. It’s just, like, right up my alley. I like being busy. I like having a lot of moving parts,
15 00:03:58.240 ⇒ 00:04:04.249 Lisa Whall: You know, so it’s… it definitely was a great choice from my perspective. I’m super, super happy.
16 00:04:04.250 ⇒ 00:04:15.899 Kaela Gallagher: Yay! Okay, cool. And you feel like everything is kind of clear for you in terms of, like, what’s expected and what the goals are, like, you feel good about the expectations? Yes. Okay. Yeah.
17 00:04:15.900 ⇒ 00:04:21.609 Lisa Whall: Actually, Uzum and I, how do you really say his name? I want to say it, like…
18 00:04:22.440 ⇒ 00:04:25.830 Kaela Gallagher: I… I don’t think I say it the correct way.
19 00:04:25.830 ⇒ 00:04:26.790 Lisa Whall: Either.
20 00:04:27.330 ⇒ 00:04:32.889 Kaela Gallagher: I think it’s Utom? Like, Utom? Something like that, but everybody just says Utom.
21 00:04:33.530 ⇒ 00:04:41.950 Lisa Whall: That’s what I’m going with. I just feel like… it always feels awkward to me, like… and I think I use more of a D, so I say Udam, like, udum noodle.
22 00:04:41.950 ⇒ 00:04:46.399 Kaela Gallagher: Yeah, no, I think he introduces himself as Utam as well.
23 00:04:46.400 ⇒ 00:04:46.840 Lisa Whall: Good time.
24 00:04:46.840 ⇒ 00:04:49.679 Kaela Gallagher: I think he says it like that, yeah. Okay. Yeah.
25 00:04:49.680 ⇒ 00:04:53.529 Lisa Whall: How do I put the nickname? I’m just gonna call him Boss. Be like, boss.
26 00:04:54.140 ⇒ 00:04:55.290 Lisa Whall: big dummy.
27 00:04:55.290 ⇒ 00:05:00.890 Kaela Gallagher: In Slack, it’s funny, everybody just refers to Utam and Robert as you or R.
28 00:05:00.890 ⇒ 00:05:01.529 Lisa Whall: I love it.
29 00:05:01.530 ⇒ 00:05:03.030 Kaela Gallagher: their initials.
30 00:05:03.030 ⇒ 00:05:13.699 Lisa Whall: Love it. That’s… that works for me. But yeah, no, Larry, so him and I talked on Saturday, and just really had a good catch-up, and I think we’re in a good spot.
31 00:05:13.820 ⇒ 00:05:17.560 Lisa Whall: In terms of expectations and what we need to get done, so…
32 00:05:17.810 ⇒ 00:05:25.900 Kaela Gallagher: Okay. Okay, good. And then, in terms of, like, the onboarding side of things, everything was smooth there? Like, any feedback.
33 00:05:25.900 ⇒ 00:05:32.769 Lisa Whall: The only thing, and I’m talking to Bea directly, the training for the,
34 00:05:32.900 ⇒ 00:05:34.820 Lisa Whall: For the platform.
35 00:05:35.110 ⇒ 00:05:35.660 Lisa Whall: Is…
36 00:05:35.660 ⇒ 00:05:36.620 Kaela Gallagher: Quick start one.
37 00:05:36.620 ⇒ 00:05:47.870 Lisa Whall: Yeah. Okay. It’s got some gaps, and he knows about it, he’s gonna fix them, but I’m working with, you know, I’ve been a little bit of a guinea pig there, and you know, there’s some links not working, stuff like that. I mean, it’s no…
38 00:05:48.270 ⇒ 00:05:54.190 Lisa Whall: He knows he’s fixing it, and, you know, that’s about it.
39 00:05:54.190 ⇒ 00:05:58.030 Kaela Gallagher: Yeah, I’ve been trying to go through that as well, and just, like, give him feedback, like.
40 00:05:58.030 ⇒ 00:05:59.380 Lisa Whall: Okay, good.
41 00:05:59.380 ⇒ 00:06:05.869 Kaela Gallagher: as a guinea pig, too. And I had some things, too, where I, like, clicked a link, and it didn’t go to any… so, yeah.
42 00:06:05.870 ⇒ 00:06:17.299 Lisa Whall: Exactly. I mean, we’re just… that’s Q&A. We’re Q&Aing for it. That’s totally fine. It’s the first… I’m like, I gotta get this done, like, I’m gonna get in trouble, and this isn’t working, and I’d be like, B, help me!
43 00:06:17.300 ⇒ 00:06:18.390 Kaela Gallagher: I can’t.
44 00:06:18.390 ⇒ 00:06:21.229 Lisa Whall: I can’t get past this gate! I’m gonna get tired!
45 00:06:21.230 ⇒ 00:06:28.710 Kaela Gallagher: Well, I’m glad you’re being diligent about that. I appreciate that.
46 00:06:28.710 ⇒ 00:06:36.080 Lisa Whall: I’m task-oriented. If you give me a task, I’m gonna get it done, but I will be a rat on the Cheeto until it’s done.
47 00:06:36.150 ⇒ 00:06:41.530 Kaela Gallagher: Amazing, amazing. Cool. I appreciate you giving him feedback on that, too. I think that’s just helpful for everybody.
48 00:06:41.530 ⇒ 00:06:46.859 Lisa Whall: Yeah, we’re just… it’s an awesome tool, and it’s funny, when I was talking to Item, I was like…
49 00:06:47.230 ⇒ 00:06:54.089 Lisa Whall: He’s like, yeah, some of the business people, they don’t want to learn cursor, and I’m like, I want to learn cursor. Like, I’m all in. I want to be…
50 00:06:54.790 ⇒ 00:06:55.250 Kaela Gallagher: Yes.
51 00:06:55.250 ⇒ 00:06:58.800 Lisa Whall: things on my own. I want to be able to code. I want to be able to build my own.
52 00:06:59.220 ⇒ 00:07:02.170 Lisa Whall: Like, that’s the future. Why, you know…
53 00:07:02.170 ⇒ 00:07:09.840 Kaela Gallagher: 100%. Yeah, I, I, I had a little bit of a curve coming in with it. I think…
54 00:07:10.280 ⇒ 00:07:16.840 Kaela Gallagher: there were issues, like, connecting it to GitHub, and so it wasn’t, like, actually using the information I needed it to.
55 00:07:16.840 ⇒ 00:07:18.040 Lisa Whall: Oh, no!
56 00:07:18.040 ⇒ 00:07:25.370 Kaela Gallagher: And so… but once… once that was ironed out, I’m like, oh my gosh, like, I can do so much with this, like, I just had it…
57 00:07:25.880 ⇒ 00:07:42.189 Kaela Gallagher: literally last week, scanned my internal people database for all of the missing phone numbers, emails, addresses, like, all the information that I need for people. Then it sent Slack messages to everybody asking for that information. Then, once I received the information back, it updated the.
58 00:07:42.190 ⇒ 00:07:42.710 Lisa Whall: Copies.
59 00:07:42.710 ⇒ 00:07:43.690 Kaela Gallagher: for me. It’s like…
60 00:07:43.690 ⇒ 00:07:46.620 Lisa Whall: It did not. It did not.
61 00:07:47.780 ⇒ 00:07:49.809 Lisa Whall: That is so cool.
62 00:07:49.810 ⇒ 00:07:50.660 Kaela Gallagher: Yeah.
63 00:07:50.890 ⇒ 00:07:53.220 Lisa Whall: That is a great use case, I love that.
64 00:07:53.220 ⇒ 00:07:54.680 Kaela Gallagher: Oh my gosh, yeah, once you have it?
65 00:07:54.680 ⇒ 00:07:58.399 Lisa Whall: start, because I’m doing all this stuff manually to knock stuff out. I need to.
66 00:07:58.400 ⇒ 00:07:59.020 Kaela Gallagher: Yeah.
67 00:07:59.020 ⇒ 00:08:01.480 Lisa Whall: Teach it, because that’s a perfect example.
68 00:08:01.690 ⇒ 00:08:14.729 Kaela Gallagher: Yeah, and even, like, I don’t know, even as you’re just starting a project, you can go into the plan function and just be like, this is what I want to do. Are you the best tool for me to use? Or… and it, like, it’ll just tell you. It’s so cool.
69 00:08:14.730 ⇒ 00:08:16.779 Lisa Whall: But cool. It really is.
70 00:08:16.780 ⇒ 00:08:18.510 Kaela Gallagher: Ugh.
71 00:08:18.510 ⇒ 00:08:19.350 Lisa Whall: do that.
72 00:08:19.680 ⇒ 00:08:23.960 Kaela Gallagher: Okay, cool. I’m glad you’re excited about that.
73 00:08:24.180 ⇒ 00:08:32.150 Kaela Gallagher: Anything else that we can do to support you? Like, any more information, or tools, or anything that you need?
74 00:08:32.159 ⇒ 00:08:33.839 Lisa Whall: Nope, I’m good right now. I did.
75 00:08:33.840 ⇒ 00:08:34.280 Kaela Gallagher: Okay.
76 00:08:34.669 ⇒ 00:08:38.630 Lisa Whall: To get some things done, and… That’s… it’s all good.
77 00:08:38.909 ⇒ 00:08:39.349 Kaela Gallagher: Okay.
78 00:08:39.350 ⇒ 00:08:42.629 Lisa Whall: Thank you, I appreciate it, and I will definitely ask, I…
79 00:08:42.830 ⇒ 00:08:50.069 Lisa Whall: have Lawrence here, like, don’t… which I so appreciate, because sometimes you come into these orgs and…
80 00:08:51.080 ⇒ 00:08:55.379 Lisa Whall: There’s just a lot of politics, even at smaller organizations, that.
81 00:08:55.380 ⇒ 00:08:55.810 Kaela Gallagher: Yeah.
82 00:08:55.810 ⇒ 00:08:58.090 Lisa Whall: They come across too strong too fast.
83 00:08:58.750 ⇒ 00:09:04.859 Lisa Whall: And, I just… I don’t get that feeling here that people are defensive, or…
84 00:09:05.460 ⇒ 00:09:07.050 Lisa Whall: You know what I mean? It’s a…
85 00:09:07.050 ⇒ 00:09:07.650 Kaela Gallagher: Yeah.
86 00:09:07.650 ⇒ 00:09:20.339 Lisa Whall: It’s a really open… I love that UTM pushes us to just do things publicly, because that’s really uncomfortable for me, like, the first couple days, because I’m like, I’m gonna get somebody in trouble, or whatever, and then…
87 00:09:20.570 ⇒ 00:09:26.590 Lisa Whall: The culture allows for that, and that’s… that’s a big deal, actually.
88 00:09:26.880 ⇒ 00:09:29.679 Kaela Gallagher: Yeah, yeah, it’s actually, like.
89 00:09:31.140 ⇒ 00:09:40.129 Kaela Gallagher: I think you’re right, like, going into some other organizations, you feel like you have to be careful what you say, or how much you do in the beginning.
90 00:09:40.130 ⇒ 00:09:41.460 Lisa Whall: Right, right, right.
91 00:09:41.460 ⇒ 00:09:45.350 Kaela Gallagher: Am I gonna offend somebody if I change this process?
92 00:09:45.350 ⇒ 00:09:45.820 Lisa Whall: Debly.
93 00:09:45.840 ⇒ 00:09:50.690 Kaela Gallagher: Those kinds of things, but it’s like, actually here you’re, like, expected to do that.
94 00:09:50.690 ⇒ 00:09:51.050 Lisa Whall: And you’re.
95 00:09:51.050 ⇒ 00:09:55.599 Kaela Gallagher: You’re expected to move quickly, and you’re expected to make changes, even when you’re brand new, like…
96 00:09:55.600 ⇒ 00:09:56.200 Lisa Whall: Right, right.
97 00:09:56.200 ⇒ 00:09:58.380 Kaela Gallagher: I think it’s really cool that we…
98 00:09:58.630 ⇒ 00:10:01.220 Kaela Gallagher: Look for people who can just hit the ground running.
99 00:10:01.220 ⇒ 00:10:06.470 Lisa Whall: And then if… I don’t feel like you’d ever get in trouble here.
100 00:10:06.960 ⇒ 00:10:07.869 Kaela Gallagher: This is not true.
101 00:10:08.560 ⇒ 00:10:25.879 Lisa Whall: tried to do something. At the most, it’s like, actually, that’s not, like, your function, that’s somebody else’s, or whatever, but that’s… that’s really cool, because even, like, sending out, like, this marketing blurb, I’m like, I don’t want to get marketing and, you know, shouldn’t they… and then I’m like, oh, okay, no one cares. Like, this could.
102 00:10:25.880 ⇒ 00:10:26.280 Kaela Gallagher: Yeah.
103 00:10:26.490 ⇒ 00:10:28.000 Lisa Whall: Let’s get things done. Do the best.
104 00:10:28.000 ⇒ 00:10:28.740 Kaela Gallagher: you can.
105 00:10:28.740 ⇒ 00:10:31.799 Lisa Whall: And if you do it right, you’ll learn and do it right the next time.
106 00:10:31.960 ⇒ 00:10:38.230 Kaela Gallagher: Right, right, yeah. And I’ve, like, I’ve been lucky to kind of see, like, the…
107 00:10:38.230 ⇒ 00:10:52.639 Kaela Gallagher: behind the scenes of things, like in meetings with Utam and Robert, where they’re just like, oh yeah, this went wrong, but, like, we’ll take the blame for it. Like, we should have, you know, given that person more information, or we should have given them more direction. Okay, like.
108 00:10:53.130 ⇒ 00:10:56.199 Kaela Gallagher: we move on. It’s just a really cool culture.
109 00:10:56.200 ⇒ 00:10:59.460 Lisa Whall: Instead of, yeah, throwing people under the bus and all of that, like, that’s…
110 00:10:59.600 ⇒ 00:11:06.790 Lisa Whall: Oh, I have a funny story, though. I know you gotta get going, so… My son, I dropped it in the fun chat.
111 00:11:06.790 ⇒ 00:11:08.439 Kaela Gallagher: Oh my gosh, I saw that!
112 00:11:08.440 ⇒ 00:11:11.130 Lisa Whall: How bizarre is that?
113 00:11:11.130 ⇒ 00:11:12.450 Kaela Gallagher: Oh. My. Gosh.
114 00:11:12.450 ⇒ 00:11:26.589 Lisa Whall: I was dying laughing because my husband’s like, yeah, Nathan just texted, he’s going to Malta. And I go, no, he’s not. He’s like, yeah, he’s got a friend who’s from Malta, and he’s going to Malta in, like, 2 weeks. I’m like, well, I have a bunch of information about Malta now.
115 00:11:26.590 ⇒ 00:11:28.609 Kaela Gallagher: everything about Malsa.
116 00:11:28.610 ⇒ 00:11:31.830 Lisa Whall: I’ll have to send him a text with all of our information that I.
117 00:11:31.830 ⇒ 00:11:32.840 Kaela Gallagher: I did reach me.
118 00:11:32.840 ⇒ 00:11:35.020 Lisa Whall: That I didn’t retain at all.
119 00:11:35.020 ⇒ 00:11:38.389 Kaela Gallagher: Oh, it was so funny. Oh my gosh, last time we had a.
120 00:11:38.390 ⇒ 00:11:42.400 Lisa Whall: I was in very last place, by the way. I felt like such an idiot.
121 00:11:42.980 ⇒ 00:11:43.850 Lisa Whall: Dammit.
122 00:11:43.850 ⇒ 00:11:58.329 Kaela Gallagher: Last time we had a call like that, somebody went in and, like, grabbed all the images that were created from it and just sent it out. I need to do that today. Just a little summary through our funny AI-generated images.
123 00:11:58.330 ⇒ 00:11:59.550 Lisa Whall: Oh my god, they were gonna.
124 00:11:59.550 ⇒ 00:12:00.440 Kaela Gallagher: areas.
125 00:12:00.440 ⇒ 00:12:01.280 Lisa Whall: dying.
126 00:12:01.590 ⇒ 00:12:05.070 Kaela Gallagher: Yeah, that was so funny. I love those Friday calls. Yeah.
127 00:12:05.070 ⇒ 00:12:08.199 Lisa Whall: Yeah, there… that was super fun. I really enjoyed that.
128 00:12:08.780 ⇒ 00:12:10.180 Kaela Gallagher: Yeah, yeah.
129 00:12:10.280 ⇒ 00:12:11.140 Kaela Gallagher: Cool.
130 00:12:11.140 ⇒ 00:12:11.740 Lisa Whall: Alrighty!
131 00:12:11.740 ⇒ 00:12:17.319 Kaela Gallagher: We’ll check in again at 30 days, but, if you need anything between now and then, just let me know.
132 00:12:17.320 ⇒ 00:12:19.970 Lisa Whall: Sounds great. We’ll see you soon. Thanks. Thanks, Lisa.
133 00:12:20.040 ⇒ 00:12:20.900 Kaela Gallagher: Bye.