Meeting Title: AI Service Morning Huddle Date: 2026-04-29 Meeting participants: Mustafa Raja, Samuel Roberts, Casie Aviles, Pranav
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1 00:00:57.280 ⇒ 00:00:58.390 Samuel Roberts: Hello.
2 00:01:03.390 ⇒ 00:01:04.209 Samuel Roberts: -Oh.
3 00:01:05.129 ⇒ 00:01:06.010 Samuel Roberts: Value.
4 00:01:10.930 ⇒ 00:01:12.009 Samuel Roberts: Can you hear me?
5 00:01:14.030 ⇒ 00:01:16.510 Samuel Roberts: Hmm, as we’re talking, I can’t hear you.
6 00:01:24.020 ⇒ 00:01:26.500 Samuel Roberts: I think Matty is on the right app, huh?
7 00:01:59.010 ⇒ 00:02:01.270 Mustafa Raja: Because there’s no join between the two, no?
8 00:02:01.620 ⇒ 00:02:03.240 Mustafa Raja: Oh, there you go.
9 00:02:04.340 ⇒ 00:02:05.130 Samuel Roberts: Hello?
10 00:02:06.870 ⇒ 00:02:07.560 Casie Aviles: Hey.
11 00:02:08.690 ⇒ 00:02:10.199 Samuel Roberts: Okay, now I hear things.
12 00:02:11.260 ⇒ 00:02:14.770 Samuel Roberts: I wasn’t hearing anything earlier. I wasn’t sure if Mustafa’s mic was working.
13 00:02:18.820 ⇒ 00:02:20.609 Samuel Roberts: Maybe it’s something else, I don’t know.
14 00:02:21.360 ⇒ 00:02:22.719 Samuel Roberts: Casey, you can hear me?
15 00:02:22.980 ⇒ 00:02:26.300 Mustafa Raja: Oh, sorry, my speakers were off.
16 00:02:26.780 ⇒ 00:02:31.970 Samuel Roberts: Oh, okay, okay. That makes sense, because it didn’t… I didn’t see you muted here, and I was like, -oh.
17 00:02:32.110 ⇒ 00:02:33.719 Samuel Roberts: Thought maybe it was my audience.
18 00:02:35.450 ⇒ 00:02:37.120 Samuel Roberts: How you guys doing today?
19 00:02:37.240 ⇒ 00:02:38.470 Mustafa Raja: Yeah, good. How are you?
20 00:02:39.280 ⇒ 00:02:40.920 Samuel Roberts: Doing alright, doing alright.
21 00:02:41.960 ⇒ 00:02:43.769 Samuel Roberts: Nothing… nothing crazy.
22 00:02:46.170 ⇒ 00:02:49.190 Samuel Roberts: Cat won’t stay off my lap right now. He’s very mean.
23 00:02:59.010 ⇒ 00:02:59.789 Pranav: Hey, guys.
24 00:03:00.910 ⇒ 00:03:01.610 Samuel Roberts: Morning.
25 00:03:02.110 ⇒ 00:03:02.840 Pranav: Morning.
26 00:03:03.710 ⇒ 00:03:06.050 Pranav: Yeah, I think…
27 00:03:06.770 ⇒ 00:03:13.399 Pranav: Linear looks like it’s in a pretty good spot right now. I moved a few things around just to kind of reflect what we should work on today.
28 00:03:14.900 ⇒ 00:03:23.729 Pranav: Yes, Sam, you kind of gave an update yesterday about what we’ll be working on today for Eden. That all sounds pretty good to me.
29 00:03:24.310 ⇒ 00:03:25.849 Pranav: Is there…
30 00:03:26.570 ⇒ 00:03:36.440 Pranav: Yeah, does that kind of make sense? Where… so, Sam, I think you’ll be mostly working on Eden stuff, Mustafa, you as well. Is there any questions on Eden?
31 00:03:39.160 ⇒ 00:03:51.030 Samuel Roberts: No, I mean, I’m pretty close, I think, to the Danny-specific command center. It’s just, like, running them through both is doing some weird stuff, but the agent’s set up, and we can, you know, hopefully get some testing today later, so…
32 00:03:51.550 ⇒ 00:04:00.749 Mustafa Raja: Yeah, for me, I worked on the co-pilot kit, so I got the, sidebar for the chats working, and
33 00:04:00.970 ⇒ 00:04:15.120 Mustafa Raja: when we selected chat, that didn’t show up, so I’ve fixed that, and then, I’m working on, you know, displaying the tool calls also, and then there was one more thing.
34 00:04:15.630 ⇒ 00:04:22.039 Mustafa Raja: The suggestions, yeah, and then I’ll be looking into the suggestions that show up at the end.
35 00:04:25.020 ⇒ 00:04:26.420 Pranav: Okay, nice.
36 00:04:26.580 ⇒ 00:04:34.960 Pranav: Yeah, so for ABC, there are a couple things in progress. One of the things is assigned to…
37 00:04:35.110 ⇒ 00:04:36.130 Pranav: Utang?
38 00:04:36.350 ⇒ 00:04:43.030 Pranav: It’s the DBI 1.1… ABC2372.
39 00:04:46.210 ⇒ 00:04:48.680 Casie Aviles: Let’s see, transcript…
40 00:04:53.430 ⇒ 00:04:59.149 Casie Aviles: Oh, were you not… Oh, that’s… I think you handled this already, Sam, didn’t you?
41 00:04:59.150 ⇒ 00:05:00.759 Samuel Roberts: I, I, yeah, yeah, I think…
42 00:05:00.860 ⇒ 00:05:04.189 Samuel Roberts: I was able to do the one after it and pull the one week, so…
43 00:05:05.730 ⇒ 00:05:13.550 Samuel Roberts: Okay, cool. I guess there’s not documentat- but yeah, maybe I should just put some stuff together. I think there’s documentation in the repo, actually, but,
44 00:05:14.820 ⇒ 00:05:15.540 Samuel Roberts: formal…
45 00:05:15.900 ⇒ 00:05:20.249 Casie Aviles: I think you gave me some documentation before, when you were…
46 00:05:20.250 ⇒ 00:05:21.400 Samuel Roberts: Oh, that’s right, yeah.
47 00:05:21.400 ⇒ 00:05:23.300 Casie Aviles: transcripts, yeah.
48 00:05:23.300 ⇒ 00:05:24.489 Samuel Roberts: That’s right, okay.
49 00:05:27.240 ⇒ 00:05:31.429 Pranav: Okay, cool. Yeah, so Sam, I just reassigned that to you. If that’s already done,
50 00:05:31.740 ⇒ 00:05:33.319 Pranav: You can just close it.
51 00:05:33.890 ⇒ 00:05:34.850 Samuel Roberts: Yeah, I think I will.
52 00:05:35.400 ⇒ 00:05:38.749 Pranav: Okay, cool. And then… yeah, everything else that’s…
53 00:05:38.860 ⇒ 00:05:45.839 Pranav: in here looks to be good. So, Casey, I think you’re still working on the zip code stuff, right?
54 00:05:46.300 ⇒ 00:05:49.800 Casie Aviles: Yes, so I’ve added two of the sheets.
55 00:05:49.800 ⇒ 00:05:50.490 Pranav: That’s TV.
56 00:05:50.890 ⇒ 00:05:55.970 Casie Aviles: Yeah, we had 3 sheets there, so I have 2, and then I just have to add lawn.
57 00:05:56.240 ⇒ 00:06:03.749 Casie Aviles: After that, I… I need to do the validation, like, check if anything failed, or failed the insertion, you know, so…
58 00:06:03.910 ⇒ 00:06:08.709 Casie Aviles: Then lastly, I’ll just test. So, yeah, that’s what I have left for this ticket.
59 00:06:09.460 ⇒ 00:06:14.940 Pranav: Okay, perfect. And then, the top one in to-do, that should be pretty quick.
60 00:06:15.070 ⇒ 00:06:24.349 Pranav: It’s just, splitting the SOP into, like, the finalized documents, as per just the comments that I put on the… on the Google Doc.
61 00:06:25.810 ⇒ 00:06:28.570 Casie Aviles: Okay, yeah, I should be able to do this as well today.
62 00:06:28.570 ⇒ 00:06:29.480 Pranav: Okay, cool.
63 00:06:31.350 ⇒ 00:06:41.000 Pranav: Let’s see… and then, yeah, I moved one more spike on how to best handle tables in the central dock. Seems like there was a lot of movement on this, but it still says it’s in to-do.
64 00:06:42.880 ⇒ 00:06:51.470 Casie Aviles: Oh, the… well, this ticket was previously just about… or just scoped to, like, adding the WDI price sheet.
65 00:06:52.100 ⇒ 00:06:59.939 Casie Aviles: So what I did there is, I just temporarily, for now, I added it as a bulleted list in…
66 00:07:01.510 ⇒ 00:07:03.109 Pranav: Oh, and that’s already in the special pack?
67 00:07:03.740 ⇒ 00:07:06.029 Casie Aviles: Yes, yes. Okay, buddy.
68 00:07:06.030 ⇒ 00:07:10.530 Pranav: It seemed like it was retrieving it properly, too, based on your example here, right?
69 00:07:11.160 ⇒ 00:07:20.919 Casie Aviles: Yeah, it is, since this is being, embedded now, but I guess the thing is, there are other tables in the… in other central docs as well.
70 00:07:21.130 ⇒ 00:07:24.479 Casie Aviles: So, this is more on, like, a general…
71 00:07:24.950 ⇒ 00:07:29.829 Casie Aviles: Or, like, you know, how we handle those tables moving forward, like, should we…
72 00:07:30.000 ⇒ 00:07:36.089 Casie Aviles: parse them, I think this is something that, we talked about as well, but haven’t gotten to.
73 00:07:37.280 ⇒ 00:07:38.040 Pranav: Gotcha.
74 00:07:38.190 ⇒ 00:07:40.400 Pranav: Yeah, I think that is,
75 00:07:41.080 ⇒ 00:07:49.620 Pranav: you know, this is assigned to Mustafa right now. Mustafa, do you think you could… I like this example of just… or this,
76 00:07:50.110 ⇒ 00:08:01.539 Pranav: this usage, how we kind of use it for a pricing sheet, just kind of having a bloated list. I think it, it probably maps pretty well to all different types of, tables.
77 00:08:01.820 ⇒ 00:08:07.379 Pranav: So… Yeah, I think we can probably work on this as well today.
78 00:08:10.590 ⇒ 00:08:11.500 Mustafa Raja: Yep.
79 00:08:12.250 ⇒ 00:08:13.390 Pranav: Okay, cool.
80 00:08:15.520 ⇒ 00:08:19.199 Pranav: Alright, and yeah, that should be good for right now. I have,
81 00:08:20.050 ⇒ 00:08:30.269 Pranav: I’ll have a call with Yvette, she’s been really busy this week, so I haven’t been able to really, like, kinda talk about transcripts yet, but hopefully today I can…
82 00:08:31.070 ⇒ 00:08:36.879 Pranav: Hopefully I can get her to spend some time to, like, give me a little bit more direction on that.
83 00:08:37.809 ⇒ 00:08:42.020 Pranav: So, I’ll have some more feedback with that, for you guys a little bit later today.
84 00:08:42.690 ⇒ 00:08:43.520 Pranav: Hopefully.
85 00:08:44.570 ⇒ 00:08:45.210 Casie Aviles: Okay.
86 00:08:46.430 ⇒ 00:08:47.040 Pranav: Yeah.
87 00:08:47.170 ⇒ 00:08:50.709 Pranav: Everybody feels like they have, like, some stuff on their plate, though, right now, right?
88 00:08:50.870 ⇒ 00:08:51.600 Mustafa Raja: Yeah.
89 00:08:51.600 ⇒ 00:08:52.170 Samuel Roberts: D.
90 00:08:55.260 ⇒ 00:08:56.590 Pranav: Alright, cool, guys.
91 00:08:57.880 ⇒ 00:08:58.950 Pranav: We all set?
92 00:09:01.350 ⇒ 00:09:09.559 Casie Aviles: I think just one more thing I’ll mention. So I might create a ticket as well for, like, just working on some of the…
93 00:09:10.040 ⇒ 00:09:17.129 Casie Aviles: zip-related triage tickets since, I’ve seen a couple Of, like, repeating patterns, so…
94 00:09:18.070 ⇒ 00:09:18.510 Pranav: Oh, okay.
95 00:09:18.510 ⇒ 00:09:19.649 Casie Aviles: Like, a ticket for that.
96 00:09:20.220 ⇒ 00:09:21.519 Casie Aviles: and adjust them.
97 00:09:22.220 ⇒ 00:09:29.049 Casie Aviles: But so far, for, like, yeah, for the CDC-related ones, yeah, I nudged…
98 00:09:29.520 ⇒ 00:09:34.620 Casie Aviles: Some of the chainers that commented, You know, to use the…
99 00:09:34.940 ⇒ 00:09:37.539 Casie Aviles: automation and look at the SOP, so…
100 00:09:38.540 ⇒ 00:09:40.330 Casie Aviles: Okay, we’ll see how it goes.
101 00:09:41.480 ⇒ 00:09:46.640 Pranav: Yeah, actually, one more note on that, for…
102 00:09:47.070 ⇒ 00:10:02.949 Pranav: that just reminded me of, like, kind of the daily memo that we’re sending out. So, I was talking to Janiece, and the third section where we kind of, discuss, or we, summarize the exact updates that were made to the central doc and the zip code DB,
103 00:10:03.140 ⇒ 00:10:08.709 Pranav: Jinx was saying, like, that’s kind of not really necessary right now.
104 00:10:09.720 ⇒ 00:10:11.260 Casie Aviles: Okay, okay.
105 00:10:11.260 ⇒ 00:10:17.699 Pranav: Yeah, so you can just remove that from the memo. I think she actually would prefer that, just because it’s just easier to read.
106 00:10:19.310 ⇒ 00:10:20.440 Casie Aviles: Okay, okay.
107 00:10:20.440 ⇒ 00:10:24.330 Pranav: Yeah. I can create a linear ticket for you there as well.
108 00:10:24.570 ⇒ 00:10:30.359 Pranav: Or if that’s quick, you can… you can just, like, do that real quick as well, at some point today.
109 00:10:30.500 ⇒ 00:10:31.310 Pranav: Oh, destroyed.
110 00:10:31.310 ⇒ 00:10:33.200 Casie Aviles: that so I don’t forget, yeah.
111 00:10:33.200 ⇒ 00:10:34.529 Pranav: Yeah, yeah, I got you.
112 00:10:34.760 ⇒ 00:10:40.240 Pranav: And then one more question on just, the individual states.
113 00:10:40.370 ⇒ 00:10:47.659 Pranav: So, yeah, it’s… it looks like that in state new, there is… 68 unassigned tickets.
114 00:10:47.970 ⇒ 00:10:49.200 Pranav: Yeah.
115 00:10:50.300 ⇒ 00:10:52.789 Pranav: I don’t think Janice is tracking these.
116 00:10:53.520 ⇒ 00:10:55.490 Pranav: Because they’re not assigned to her.
117 00:10:56.510 ⇒ 00:11:02.680 Casie Aviles: So, yeah, it’s not assigned to anyone. These are the tickets that get created.
118 00:11:02.840 ⇒ 00:11:06.580 Casie Aviles: Immediately after someone submits a thumbs down, so they’re in this…
119 00:11:06.940 ⇒ 00:11:12.430 Casie Aviles: Queue, let me share, so we can see, like, how it looks like.
120 00:11:13.210 ⇒ 00:11:18.879 Casie Aviles: Yeah, it’s… it’s these ones, so it’s really… it’s not assigned to anyone automatically.
121 00:11:20.510 ⇒ 00:11:24.200 Pranav: Gotcha. I think, though, that these should all be assigned…
122 00:11:24.760 ⇒ 00:11:26.939 Pranav: Okay, so they’re just in triage, okay.
123 00:11:28.960 ⇒ 00:11:35.279 Pranav: So did we send this link to… because I think Janiece, right, like, and honestly, frankly.
124 00:11:35.500 ⇒ 00:11:42.159 Pranav: probably for all of us, like, there’s a lot of stuff going on in linear, there’s a lot of different views,
125 00:11:42.290 ⇒ 00:11:46.789 Pranav: I don’t think Janiece is aware that these are still on her plate if they’re not assigned to her.
126 00:11:48.050 ⇒ 00:11:56.290 Casie Aviles: I see, yep, okay, because in the past, like, what I saw is… Sometimes this would get cleared.
127 00:11:56.560 ⇒ 00:12:03.060 Casie Aviles: So, Jenny’s would assign it to the trainers, and then sometimes, if it’s SIP-related, then she assigns it to me, so…
128 00:12:03.410 ⇒ 00:12:04.140 Casie Aviles: I think.
129 00:12:04.140 ⇒ 00:12:04.580 Pranav: She knows.
130 00:12:05.310 ⇒ 00:12:12.210 Casie Aviles: She’s aware of this list, but you’re right, like, she has to look at two places, you know,
131 00:12:12.610 ⇒ 00:12:16.719 Casie Aviles: Because this is different from the view that we have, this one.
132 00:12:17.110 ⇒ 00:12:18.590 Casie Aviles: So I guess I have to…
133 00:12:18.800 ⇒ 00:12:23.430 Casie Aviles: Hmm, I have to see if we could bring that over here.
134 00:12:24.050 ⇒ 00:12:25.700 Casie Aviles: So it’s just one view.
135 00:12:26.340 ⇒ 00:12:28.530 Pranav: Yeah, so this view is basically…
136 00:12:29.670 ⇒ 00:12:32.340 Pranav: I think all you would really need to do is…
137 00:12:33.000 ⇒ 00:12:43.069 Pranav: just assign triage tickets, or I guess they wouldn’t be in this triage section anymore, but basically just assign these tickets as soon as they get some feedback.
138 00:12:43.220 ⇒ 00:12:45.380 Pranav: To Janiece.
139 00:12:45.670 ⇒ 00:12:51.260 Pranav: So I guess, yeah, it’s always thumbs-down feedback, right? So whenever the thumbs-down feedback Ticket is created.
140 00:12:51.850 ⇒ 00:12:54.440 Pranav: Then, auto-assign to Janice.
141 00:12:55.100 ⇒ 00:12:57.870 Casie Aviles: Okay, so, okay, auto-assign, okay, great.
142 00:12:57.870 ⇒ 00:12:58.520 Pranav: Yeah.
143 00:13:00.340 ⇒ 00:13:09.430 Pranav: Because she’s the one that has to be looking at these anyways, right? So I think it’s just much more clear that it’s assigned to her, and then she can reassign it to the trainer or to us.
144 00:13:10.880 ⇒ 00:13:15.250 Casie Aviles: Yeah, that’s right, yeah. That’ll make it easier for her to find as well. Okay.
145 00:13:15.680 ⇒ 00:13:21.460 Pranav: Okay, cool. Yeah, let me just… I’ll just create a linear ticket to just complete both of those things.
146 00:13:22.130 ⇒ 00:13:23.090 Casie Aviles: Sure, yeah.
147 00:13:24.160 ⇒ 00:13:25.030 Casie Aviles: Thank you.
148 00:13:25.600 ⇒ 00:13:26.150 Pranav: Yep.
149 00:13:34.520 ⇒ 00:13:36.389 Pranav: Okay, guys. Anything else?
150 00:13:38.240 ⇒ 00:13:38.980 Pranav: I think we’re all set.
151 00:13:39.520 ⇒ 00:13:40.290 Samuel Roberts: Yeah.
152 00:13:41.880 ⇒ 00:13:48.540 Pranav: Cool. Okay. Yeah, keep me… keep me in the loop if you guys get blocked on anything, but if not, yeah, we’ll talk later today.
153 00:13:49.900 ⇒ 00:13:50.520 Samuel Roberts: Sounds good.
154 00:13:50.520 ⇒ 00:13:51.130 Casie Aviles: Okay.
155 00:13:51.360 ⇒ 00:13:52.170 Mustafa Raja: See you guys.
156 00:13:52.170 ⇒ 00:13:52.710 Casie Aviles: Thank you.