Meeting Title: Data Service Team Feedback Sync Date: 2026-04-28 Meeting participants: Awaish Kumar, Brylle Girang
WEBVTT
1 00:00:59.510 ⇒ 00:01:01.560 Brylle Girang: Lois. You hear me now?
2 00:01:02.260 ⇒ 00:01:03.369 Awaish Kumar: Yes, I can.
3 00:01:03.680 ⇒ 00:01:04.470 Brylle Girang: Perfect.
4 00:01:05.960 ⇒ 00:01:08.370 Awaish Kumar: Yeah, I was just trying to fill this out.
5 00:01:08.950 ⇒ 00:01:10.950 Awaish Kumar: On this document?
6 00:01:13.810 ⇒ 00:01:14.720 Awaish Kumar: Here.
7 00:01:16.120 ⇒ 00:01:19.889 Brylle Girang: Don’t worry about… I’m not worried about the first section.
8 00:01:21.710 ⇒ 00:01:26.860 Awaish Kumar: I don’t know if I’m filling it out correctly. These are things that you need, right?
9 00:01:27.700 ⇒ 00:01:28.390 Brylle Girang: Yep.
10 00:01:29.350 ⇒ 00:01:30.630 Brylle Girang: We want to get feedback.
11 00:01:37.960 ⇒ 00:01:39.030 Brylle Girang: Oh, wow.
12 00:01:40.430 ⇒ 00:01:44.509 Brylle Girang: That… He said that, like, verbatim.
13 00:01:45.660 ⇒ 00:01:46.380 Awaish Kumar: Sorry?
14 00:01:47.300 ⇒ 00:01:49.330 Brylle Girang: Ashley said this one.
15 00:01:49.950 ⇒ 00:01:53.639 Awaish Kumar: Yeah, yeah, actually when he said it to me, like, you know, I didn’t really…
16 00:01:54.850 ⇒ 00:01:59.470 Awaish Kumar: I was shocked, so that’s why I… I didn’t know how to…
17 00:01:59.710 ⇒ 00:02:02.990 Awaish Kumar: now replying, right? So I just have to escalate.
18 00:02:03.990 ⇒ 00:02:09.789 Awaish Kumar: For other things, I’ve been just trying to be… More lenient, trying to…
19 00:02:10.410 ⇒ 00:02:15.689 Awaish Kumar: training, like, I asked him to use AI, use Guster.
20 00:02:15.810 ⇒ 00:02:18.980 Awaish Kumar: Helping with, using skills, but then,
21 00:02:20.450 ⇒ 00:02:26.190 Awaish Kumar: Yeah, I was more relaxed here. I thought he will… Learn and grow.
22 00:02:27.060 ⇒ 00:02:27.620 Brylle Girang: Yeah.
23 00:02:27.620 ⇒ 00:02:34.739 Awaish Kumar: When I heard… hear this, like, so that I don’t know if he’s taking what I’m saying, like, seriously.
24 00:02:35.110 ⇒ 00:02:39.280 Awaish Kumar: I don’t think he’s taking my words seriously.
25 00:02:39.280 ⇒ 00:02:39.890 Brylle Girang: Yeah.
26 00:02:40.120 ⇒ 00:02:40.930 Awaish Kumar: No.
27 00:02:41.420 ⇒ 00:02:45.819 Brylle Girang: Yeah, this is bad. I mean, this shouldn’t be acceptable.
28 00:02:46.680 ⇒ 00:02:50.420 Brylle Girang: One thing that’s going to focus your way in the first is
29 00:02:50.750 ⇒ 00:02:52.530 Brylle Girang: When you’re open to feedback.
30 00:02:53.020 ⇒ 00:02:57.030 Brylle Girang: And it’s going to be really bad. That’s if this is how it’s going to…
31 00:02:57.340 ⇒ 00:02:57.770 Awaish Kumar: Yeah, that’s.
32 00:02:57.770 ⇒ 00:02:58.679 Brylle Girang: I will give them.
33 00:03:00.040 ⇒ 00:03:01.020 Awaish Kumar: Yeah.
34 00:03:01.180 ⇒ 00:03:01.570 Brylle Girang: I probably…
35 00:03:01.570 ⇒ 00:03:08.740 Awaish Kumar: I myself is open to feedback in a sense that, like, if he pushes back,
36 00:03:09.120 ⇒ 00:03:18.149 Awaish Kumar: like, commenting on the solution, right? And, okay, Aveshi, what you are suggesting doesn’t seem to me the… the right solution. Instead, we can do this, right?
37 00:03:19.840 ⇒ 00:03:26.640 Awaish Kumar: I can, like, obviously encourage that, like, if somebody just… I have a better solution.
38 00:03:27.210 ⇒ 00:03:27.770 Brylle Girang: Yeah.
39 00:03:27.980 ⇒ 00:03:31.960 Brylle Girang: Yeah, I think you’ve been in a good tab, man. I think…
40 00:03:32.080 ⇒ 00:03:35.900 Brylle Girang: We have been, you know, to be one so far.
41 00:03:36.150 ⇒ 00:03:43.389 Brylle Girang: I think what’s going to be better here is I’m going to split action, that we don’t have, like, that
42 00:03:43.780 ⇒ 00:03:45.560 Brylle Girang: need to… to…
43 00:03:45.920 ⇒ 00:03:53.420 Brylle Girang: that long-term relationship, so I can be more straightforward without, like, hearing about how it’s going to have advanced.
44 00:03:53.420 ⇒ 00:03:53.810 Awaish Kumar: Sodium.
45 00:03:53.810 ⇒ 00:03:54.800 Brylle Girang: I believe that.
46 00:03:55.750 ⇒ 00:03:57.589 Brylle Girang: On the data service team.
47 00:03:58.390 ⇒ 00:03:58.940 Awaish Kumar: Rob?
48 00:03:59.090 ⇒ 00:04:02.719 Awaish Kumar: Yeah, I’m unable to actually hear you.
49 00:04:02.720 ⇒ 00:04:05.970 Brylle Girang: Oh, thanks. Nothing… Someone.
50 00:04:37.460 ⇒ 00:04:40.069 Brylle Girang: Of course, it’s a level.
51 00:04:43.200 ⇒ 00:04:45.489 Brylle Girang: Can you hear me better now?
52 00:04:46.060 ⇒ 00:04:47.409 Awaish Kumar: Oh, yes, yes.
53 00:04:47.410 ⇒ 00:04:52.040 Brylle Girang: Yeah. Yeah, I think you’re doing a great job, I think…
54 00:04:52.860 ⇒ 00:04:56.329 Brylle Girang: I’m going to be more straightforward than him.
55 00:04:56.580 ⇒ 00:05:02.070 Brylle Girang: If… on my call with him later, it’s going to be…
56 00:05:02.470 ⇒ 00:05:06.309 Brylle Girang: It’s going to be a new fix-it, and if not, you’re off.
57 00:05:06.660 ⇒ 00:05:08.439 Brylle Girang: Type of conversation.
58 00:05:09.110 ⇒ 00:05:15.920 Brylle Girang: I’m going to revolve around what I’m seeing and then what you have said to me, but I’m going to make sure that the feedback would come directly from
59 00:05:16.030 ⇒ 00:05:20.060 Brylle Girang: And not going to be a paraphrased version of your feedback.
60 00:05:20.460 ⇒ 00:05:28.679 Brylle Girang: Ultimately, Otam’s not feeling great with what Ashlyn is doing, if he’s not going to improve in one or two weeks.
61 00:05:28.970 ⇒ 00:05:30.549 Brylle Girang: Then it’s going to be off.
62 00:05:30.760 ⇒ 00:05:33.330 Brylle Girang: The first step is reducing his hours.
63 00:05:33.720 ⇒ 00:05:37.850 Brylle Girang: If it doesn’t improve, then it’s going to be removed.
64 00:05:38.010 ⇒ 00:05:39.140 Brylle Girang: I would say.
65 00:05:39.580 ⇒ 00:05:40.380 Brylle Girang: But…
66 00:05:40.570 ⇒ 00:05:50.010 Brylle Girang: I want them to improve, man. I want this to be fixed, I want… it’s not going to be easy to lose one engineer. It’s not going to be easy for him to lose a job.
67 00:05:50.280 ⇒ 00:05:55.700 Brylle Girang: So, I’m going to approach this in a way that I’m going to be mindful.
68 00:05:55.880 ⇒ 00:06:01.190 Brylle Girang: what I want him to be in the next two weeks, and I’m not going to focus on, like.
69 00:06:01.370 ⇒ 00:06:06.320 Brylle Girang: Trying to make sure that he knows what he’s doing wrong, but rather how we can improve.
70 00:06:07.420 ⇒ 00:06:08.100 Awaish Kumar: Yeah.
71 00:06:09.820 ⇒ 00:06:12.240 Brylle Girang: Yeah, this is helpful. I think this is…
72 00:06:12.700 ⇒ 00:06:17.189 Brylle Girang: I think this is good. I’m also using AI to, like, get me
73 00:06:17.480 ⇒ 00:06:23.140 Brylle Girang: Ashwini’s chats, the chats within the group chat, his callouts, etc.
74 00:06:23.920 ⇒ 00:06:27.230 Brylle Girang: And yeah, I’m just going to revolve on that conversation.
75 00:06:28.070 ⇒ 00:06:30.599 Awaish Kumar: Yeah, like, I have a lot more here, like.
76 00:06:30.820 ⇒ 00:06:34.840 Awaish Kumar: The only thing is that, I don’t know why…
77 00:06:35.290 ⇒ 00:06:43.119 Awaish Kumar: like, only thing is that I also want him to improve, but, like, Like, living things,
78 00:06:44.730 ⇒ 00:06:58.949 Awaish Kumar: like, what’d you say? Like, not… not driving things to the closure. So if some… like, taking ownership is the main thing, right? If I assign some things, then not just leave it, in the middle of the conversation, or…
79 00:06:59.610 ⇒ 00:07:05.510 Awaish Kumar: And, like, Amber’s asking something, and I always have to go… And check on him.
80 00:07:05.690 ⇒ 00:07:10.889 Awaish Kumar: that if Sony has replied or not, like, I want him to, like, if any ticket is assigned, he…
81 00:07:11.040 ⇒ 00:07:14.570 Awaish Kumar: Owns that, and, like, drives it to final closure.
82 00:07:16.720 ⇒ 00:07:24.719 Brylle Girang: Yeah, exactly. He needs to do a better job of making sure that he starts something, and then ends it with his own hands.
83 00:07:25.320 ⇒ 00:07:31.220 Brylle Girang: Yeah, okay, if you could, like, fill this out, the, the two…
84 00:07:31.340 ⇒ 00:07:35.550 Brylle Girang: the two other questions that are blank, then I’m going to take charge of the call.
85 00:07:35.670 ⇒ 00:07:47.569 Brylle Girang: I will be scheduling it today, if it’s available, if not, then tomorrow, but it’s going to happen this week, and I’ll make sure that we approach the following days, the following weeks, with a clear plan.
86 00:07:48.290 ⇒ 00:07:52.110 Awaish Kumar: Okay, so one thing I… what is getting in their way, I might say.
87 00:07:53.030 ⇒ 00:08:01.169 Awaish Kumar: actually might bring. Yeah, like, the tickets, like, obviously, we are not at 100%,
88 00:08:01.370 ⇒ 00:08:04.480 Awaish Kumar: Where we have, like, really groomed tickets.
89 00:08:04.780 ⇒ 00:08:05.650 Awaish Kumar: Right?
90 00:08:05.650 ⇒ 00:08:06.050 Brylle Girang: Okay.
91 00:08:06.050 ⇒ 00:08:10.880 Awaish Kumar: This is, could be something, but it’s not like,
92 00:08:12.660 ⇒ 00:08:16.609 Awaish Kumar: Yeah, so, like, for example, if there is a ticket.
93 00:08:16.900 ⇒ 00:08:20.150 Awaish Kumar: in CTA’s conversation, like, we are…
94 00:08:20.810 ⇒ 00:08:32.920 Awaish Kumar: like, we obviously generate through AI, or you just write it down, and with the notes from CTA team, so then we don’t always have 100% of the requirements in the ticket.
95 00:08:33.140 ⇒ 00:08:37.130 Awaish Kumar: And, like, it’s not like,
96 00:08:37.419 ⇒ 00:08:42.449 Awaish Kumar: not filled out. It’s like we don’t even have it, right? So it’s sometimes you…
97 00:08:42.830 ⇒ 00:08:46.810 Awaish Kumar: want them to drive, also? Like, if it’s a…
98 00:08:47.130 ⇒ 00:08:51.289 Awaish Kumar: Ticket with not… not 100% of the requirements.
99 00:08:51.620 ⇒ 00:09:01.339 Awaish Kumar: So I don’t want, like, okay, I’m the now the gatekeeper, I go in, get all the requirements, fill out the tickets, and only after that they execute, right?
100 00:09:01.580 ⇒ 00:09:07.159 Awaish Kumar: So, like, this is all ideal, like, we are not in that… like, I don’t have a team of 10 people.
101 00:09:07.340 ⇒ 00:09:08.110 Awaish Kumar: Oh.
102 00:09:08.500 ⇒ 00:09:13.610 Awaish Kumar: to do that, like, and I spend all my time just building tickets, so…
103 00:09:14.570 ⇒ 00:09:27.199 Awaish Kumar: Yeah, like, this is one thing that can be improved, but right now it’s… we are in a position where I can give some notes from our conversation with the clients, and then people have to actually go in and…
104 00:09:27.840 ⇒ 00:09:35.880 Awaish Kumar: Go with the client, go ask the client, get more details.
105 00:09:39.010 ⇒ 00:09:39.670 Brylle Girang: Okay.
106 00:09:40.080 ⇒ 00:09:40.700 Awaish Kumar: Yeah.
107 00:09:41.060 ⇒ 00:09:46.450 Awaish Kumar: So, he actually has always asked for that, like, I can see it.
108 00:09:46.730 ⇒ 00:09:50.040 Awaish Kumar: Like, I agree with that, like, we all have this…
109 00:09:50.410 ⇒ 00:10:01.299 Awaish Kumar: thing that, we all always take, like, discuss about, like, tickets not being properly groomed, but that has always been the case, and it’s, like.
110 00:10:01.500 ⇒ 00:10:11.289 Awaish Kumar: Like, so, yeah, I want to know that this will be… I want this to be the skill for… for any engineer who comes in this service line, man. You get the…
111 00:10:12.160 ⇒ 00:10:21.159 Awaish Kumar: like, the startup environment we are in, we get the ticket with unclear requirements, so one of the skills is also to
112 00:10:21.350 ⇒ 00:10:23.619 Awaish Kumar: Figure out the requirements, right?
113 00:10:23.620 ⇒ 00:10:25.710 Brylle Girang: Yeah, yeah, yeah, exactly.
114 00:10:29.010 ⇒ 00:10:32.699 Brylle Girang: Gotcha. Okay, okay, I think that’s on us,
115 00:10:33.160 ⇒ 00:10:44.739 Brylle Girang: I’m going to figure out… I’m going to prove more about what Ashwini wants from the tickets, and then we’re definitely going to improve, like, our ticket handling, how we groom tickets, etc. But I hear you.
116 00:10:45.020 ⇒ 00:10:53.539 Brylle Girang: You’re the only SL right now for data engineering, and we have lots of clients, and I know that it’s hard, like, maintaining each of the boards.
117 00:10:54.310 ⇒ 00:10:55.080 Brylle Girang: Okay.
118 00:10:55.930 ⇒ 00:10:56.670 Awaish Kumar: Yeah, like…
119 00:10:56.670 ⇒ 00:10:57.300 Brylle Girang: Alright.
120 00:10:58.010 ⇒ 00:11:00.200 Awaish Kumar: Yeah. So, and also, it’s not a…
121 00:11:00.470 ⇒ 00:11:04.730 Awaish Kumar: It’s a… service lines are also, like, divided between me and,
122 00:11:05.020 ⇒ 00:11:12.240 Awaish Kumar: A lot of work that we are doing, for example, on CTA, data modeling, on elements, data modeling.
123 00:11:15.030 ⇒ 00:11:18.680 Awaish Kumar: So, I don’t know, yeah, how we are going to work, like…
124 00:11:18.980 ⇒ 00:11:22.299 Awaish Kumar: How you’re going to divide it between me and Ashwini, or…
125 00:11:22.420 ⇒ 00:11:28.340 Awaish Kumar: So, like, it’s also the responsibility at that point is kind of blurred.
126 00:11:28.670 ⇒ 00:11:32.769 Awaish Kumar: So, like, we… normally, I want that from CSO.
127 00:11:33.130 ⇒ 00:11:40.900 Awaish Kumar: So, the normal flow is that CSO is the one who should be coming up with all the requirements to the SL,
128 00:11:41.500 ⇒ 00:11:49.620 Awaish Kumar: based on the… the type of work. If it is data modeling, you should go to Demilade, get his help on billing the tickets.
129 00:11:49.830 ⇒ 00:11:52.470 Awaish Kumar: I… this is the ideal situation, right?
130 00:11:53.920 ⇒ 00:11:54.710 Awaish Kumar: Then.
131 00:11:55.280 ⇒ 00:12:03.899 Awaish Kumar: Then he comes to me, and we prepare the tickets. Yeah, we are far from that. Right now, what I want is…
132 00:12:04.130 ⇒ 00:12:12.260 Awaish Kumar: any ticket that comes into it, the engineer should be able to, like, move in the team. So if I have any ticket, I know I have to
133 00:12:12.520 ⇒ 00:12:16.920 Awaish Kumar: call Jasmine, I have to call Amber, like, what are the requirements?
134 00:12:17.510 ⇒ 00:12:20.900 Awaish Kumar: even after I ask clients, and…
135 00:12:21.330 ⇒ 00:12:25.729 Awaish Kumar: Like, get all the requirements and to do my job, so that’s… that’s what I want to know.
136 00:12:26.660 ⇒ 00:12:42.959 Brylle Girang: Yeah, and I think this is where your playbooks are being really helpful, and also why we’re pushing everyone to, like, build the playbooks, because ultimately, tickets should revolve around playbooks, and playbooks should contain the complete information about how to do things.
137 00:12:43.190 ⇒ 00:12:54.039 Brylle Girang: So you’re… I think you’re on the right path there, when it comes to, you know, your SL responsibilities. The next time that we create tickets related to your playbooks, then it’s going to be
138 00:12:54.310 ⇒ 00:12:56.320 Brylle Girang: more complete information.
139 00:12:57.110 ⇒ 00:12:57.920 Awaish Kumar: Yeah.
140 00:12:58.070 ⇒ 00:13:03.539 Awaish Kumar: So, like, the AI-generated tickets, I don’t think they’re…
141 00:13:03.980 ⇒ 00:13:09.129 Awaish Kumar: I understand that it helps us Generate some tickets, but…
142 00:13:09.520 ⇒ 00:13:12.889 Awaish Kumar: It’s not about Ashwani, it’s just, like, a general thought.
143 00:13:13.130 ⇒ 00:13:15.030 Awaish Kumar: Like, we have some,
144 00:13:15.490 ⇒ 00:13:22.320 Awaish Kumar: linear, we have playbooks to create… can go and create tickets, but I don’t think that that’s doing a great job.
145 00:13:23.110 ⇒ 00:13:23.780 Brylle Girang: Okay.
146 00:13:24.120 ⇒ 00:13:25.680 Awaish Kumar: Of creating tickets, yeah.
147 00:13:26.330 ⇒ 00:13:37.749 Brylle Girang: Yeah, I hear you, and I agree with you. Our linear creation process, linear ticket creation process, is a long way to go. But we hear you, we’re trying to improve it.
148 00:13:37.770 ⇒ 00:13:46.860 Brylle Girang: We’re trying to make it better, you know, maybe a Slack notification for each ticket that needs to be created. That’s… that’s what Utem is working on.
149 00:13:46.930 ⇒ 00:13:48.410 Brylle Girang: But yeah, definitely.
150 00:13:49.930 ⇒ 00:14:01.369 Awaish Kumar: Okay, yeah, so I… yeah, myself is working on some of these things, but we can discuss that some other time. Okay, so what do you want in here, under this section?
151 00:14:02.310 ⇒ 00:14:10.710 Brylle Girang: Oh, well, it’s just going to be what your commitments are, like, how can you help Ashwini? What do you think are the things that you can…
152 00:14:10.980 ⇒ 00:14:14.189 Brylle Girang: focus on to assist Ashwini, so…
153 00:14:14.830 ⇒ 00:14:22.210 Brylle Girang: It’s more about, you know, more direct feedback, anything that you’re thinking that you want to improve on when it comes to supporting him.
154 00:14:22.380 ⇒ 00:14:24.470 Brylle Girang: Those are the things that I want to see there.
155 00:14:26.620 ⇒ 00:14:28.259 Brylle Girang: I mean, is that clear?
156 00:14:29.240 ⇒ 00:14:30.250 Awaish Kumar: Yes.
157 00:14:30.690 ⇒ 00:14:32.050 Brylle Girang: Okay, great.
158 00:14:32.710 ⇒ 00:14:40.300 Brylle Girang: Okay, man, I need to drop, but thank you for this. I appreciate, I appreciate your time. I’m going to let you know once I have the call with Ashwini.
159 00:14:40.790 ⇒ 00:14:41.930 Awaish Kumar: Okay, thank you.
160 00:14:42.220 ⇒ 00:14:43.580 Brylle Girang: Thank you, Obi. Bye-bye.