Meeting Title: AI Service Morning Huddle Date: 2026-04-28 Meeting participants: Mustafa Raja, Samuel Roberts, Casie Aviles, Pranav
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1 00:00:08.010 ⇒ 00:00:08.770 Samuel Roberts: Morning.
2 00:00:09.970 ⇒ 00:00:10.910 Mustafa Raja: Good morning, how are you?
3 00:00:10.910 ⇒ 00:00:15.609 Samuel Roberts: Whatever it is for you, yes, sorry. How are you? I’m good, I’m good.
4 00:00:15.810 ⇒ 00:00:17.260 Mustafa Raja: Yeah, doing good.
5 00:00:19.180 ⇒ 00:00:22.110 Samuel Roberts: I saw the, additional meetings, so I was…
6 00:00:22.630 ⇒ 00:00:28.079 Mustafa Raja: Oh, I did it on my side too, let me share my screen now.
7 00:00:28.080 ⇒ 00:00:28.820 Samuel Roberts: Okay.
8 00:00:31.050 ⇒ 00:00:32.290 Mustafa Raja: Oh, shit.
9 00:00:34.050 ⇒ 00:00:36.290 Mustafa Raja: Yeah, so this is the summary.
10 00:00:36.840 ⇒ 00:00:38.259 Samuel Roberts: Yep, that’s about what I got, yeah.
11 00:00:39.200 ⇒ 00:00:39.960 Mustafa Raja: Yeah.
12 00:00:40.150 ⇒ 00:00:42.680 Mustafa Raja: I don’t know how helpful this is, you know.
13 00:00:43.370 ⇒ 00:00:47.490 Samuel Roberts: It’s not, it’s not very, but it’s different than zero, because it’s at least noticing something, you know?
14 00:00:47.490 ⇒ 00:00:53.550 Mustafa Raja: Yeah, and then… What is that?
15 00:00:58.720 ⇒ 00:01:00.780 Samuel Roberts: Oh yeah, the gap there’s a little bit better.
16 00:01:01.070 ⇒ 00:01:01.940 Mustafa Raja: Yes.
17 00:01:03.420 ⇒ 00:01:07.710 Samuel Roberts: So yeah, I think it’s finding some things, but it’s still missing other… other…
18 00:01:08.400 ⇒ 00:01:11.440 Samuel Roberts: pieces. I ran a little summary on it as well.
19 00:01:11.660 ⇒ 00:01:15.279 Mustafa Raja: Yeah, I didn’t take a look at the tool calls.
20 00:01:15.660 ⇒ 00:01:23.139 Mustafa Raja: I don’t know, because, we’re explicitly saying that, you know, we want this before this, right? I don’t know…
21 00:01:23.140 ⇒ 00:01:32.019 Samuel Roberts: Yeah, well, that’s what I was… I was trying to make sure that it was getting the right week to compare, but realistically, like, I don’t know if that’s helpful or not for it.
22 00:01:32.290 ⇒ 00:01:33.220 Mustafa Raja: Yep.
23 00:01:34.570 ⇒ 00:01:35.280 Pranav: Hey guys, good morning.
24 00:01:36.110 ⇒ 00:01:37.000 Samuel Roberts: Morning.
25 00:01:38.420 ⇒ 00:01:40.679 Pranav: Are you guys working on some, command center stuff?
26 00:01:41.670 ⇒ 00:01:52.490 Samuel Roberts: Yeah, we, so after, Mustafa added it, he got a few more meetings in late yesterday, so I just… I re-ran the eval, it looks like he re-ran them too, and it improved a little bit, but it’s still missing a few…
27 00:01:53.360 ⇒ 00:01:59.099 Samuel Roberts: items that the other one had, and I’m not sure if that’s coming from
28 00:01:59.860 ⇒ 00:02:07.089 Samuel Roberts: It’s probably not coming from meetings at this point, so it could be in emails or in files, maybe? I’m not sure.
29 00:02:08.979 ⇒ 00:02:10.109 Pranav: Well, so in…
30 00:02:10.110 ⇒ 00:02:10.650 Samuel Roberts: Nope.
31 00:02:11.080 ⇒ 00:02:13.580 Pranav: In coworker, there’s references, right?
32 00:02:13.850 ⇒ 00:02:15.419 Pranav: Or is there no references?
33 00:02:17.200 ⇒ 00:02:22.710 Samuel Roberts: I don’t think it showed any references. I don’t… actually, I don’t know offhand. It’s been a while since I looked at the actual golden…
34 00:02:22.710 ⇒ 00:02:23.030 Pranav: Could we?
35 00:02:23.030 ⇒ 00:02:23.390 Samuel Roberts: rep.
36 00:02:23.390 ⇒ 00:02:28.980 Pranav: Just, like, dive into the two different… and I know it’s not perfect, since it’s from different weeks, So…
37 00:02:28.980 ⇒ 00:02:29.300 Samuel Roberts: Yeah.
38 00:02:29.590 ⇒ 00:02:33.939 Pranav: That is part of the issue, but let’s just look at these two things side by side.
39 00:02:34.250 ⇒ 00:02:37.889 Pranav: And… let’s see, like, what differences you noticed.
40 00:02:39.750 ⇒ 00:02:41.909 Samuel Roberts: Yeah, let me see if I can get this displaying better.
41 00:02:45.360 ⇒ 00:02:50.200 Samuel Roberts: Yeah, it’s in a JSON file, so it’s not super pretty. Let me pretify it a little bit.
42 00:02:57.750 ⇒ 00:03:02.100 Samuel Roberts: Yeah, I mean, so let me show you the summary, because I will show what was missing, I guess?
43 00:03:02.230 ⇒ 00:03:03.330 Samuel Roberts: At least. Sure.
44 00:03:10.630 ⇒ 00:03:24.769 Samuel Roberts: So, so on what I just re-ran, the summary saved here, I can share that later, but basically, it improved a little bit for the first one. I mean, they both, like, kind of improved, but the second improvement is not much, but,
45 00:03:24.920 ⇒ 00:03:31.480 Samuel Roberts: It’s saying it’s missing a few of these specifically mentioned things in the other dataset. Or the other answer, I should say.
46 00:03:32.140 ⇒ 00:03:36.959 Samuel Roberts: So the microdose GLP-1 review, the dual-roll MD hire details.
47 00:03:37.570 ⇒ 00:03:44.070 Samuel Roberts: Niagen Plus readiness, 503A litigation posture. So those were just the things that weren’t mentioned,
48 00:03:45.540 ⇒ 00:03:51.260 Samuel Roberts: And so if I jump back over to… Here…
49 00:03:51.530 ⇒ 00:03:59.820 Samuel Roberts: You see, like, that’s the, yeah, the post-launch review. We’re about 6 weeks past soft launch, but it doesn’t really cite where that is coming from.
50 00:04:00.240 ⇒ 00:04:01.969 Pranav: Yup, that’s true.
51 00:04:02.660 ⇒ 00:04:04.250 Pranav: Okay,
52 00:04:08.040 ⇒ 00:04:09.010 Pranav: So…
53 00:04:09.010 ⇒ 00:04:10.569 Samuel Roberts: I mean, I… yeah, go ahead.
54 00:04:13.080 ⇒ 00:04:18.189 Pranav: We’re still doing a semantic search on… email, right?
55 00:04:20.800 ⇒ 00:04:21.940 Samuel Roberts: on…
56 00:04:21.940 ⇒ 00:04:23.709 Mustafa Raja: on the meetings, I believe.
57 00:04:24.270 ⇒ 00:04:26.660 Pranav: Oh, just on the meetings, yeah, so on email, we’re just…
58 00:04:26.660 ⇒ 00:04:27.090 Samuel Roberts: sympathy.
59 00:04:27.090 ⇒ 00:04:28.850 Pranav: July to…
60 00:04:28.980 ⇒ 00:04:30.589 Samuel Roberts: Oh, the API, yeah.
61 00:04:33.670 ⇒ 00:04:37.040 Pranav: We’re using the API, we’re not using the GWS CLI for that.
62 00:04:37.610 ⇒ 00:04:41.300 Samuel Roberts: Right, right, so we have Gmail message list here.
63 00:04:43.470 ⇒ 00:04:48.490 Samuel Roberts: But we don’t get message bodies, because that was not part of the scope here. So that could be part of it.
64 00:04:49.880 ⇒ 00:04:52.369 Pranav: Oh, so we’re not using message bodies, okay.
65 00:04:53.180 ⇒ 00:04:57.219 Pranav: How much more difficult would it be to get the message bodies?
66 00:04:58.260 ⇒ 00:05:05.019 Samuel Roberts: I mean, there probably isn’t much, I think as long as it runs through the PII filter, it’s probably good. I’m just making sure there’s not… oh, here’s the message get.
67 00:05:07.180 ⇒ 00:05:15.359 Samuel Roberts: Oh, it’s just metadata only, yeah. I think we just need the scope, I think this just wasn’t something that we added to that, service account.
68 00:05:16.630 ⇒ 00:05:21.039 Pranav: Oh, okay. Yeah, let’s, let’s just get that added.
69 00:05:21.930 ⇒ 00:05:26.369 Pranav: Since we’ve kind of reduced the scope of this to just be for…
70 00:05:26.760 ⇒ 00:05:43.619 Pranav: Danny to be using. Like, I’m not as concerned about, you know, the redaction, even, as well. Even… even Danny isn’t as concerned, because everything falls under, you know, they have a BAA for GCP, so…
71 00:05:44.040 ⇒ 00:05:52.810 Pranav: that’s one level of protection, and also another level is just… it’s only going to be him using this application. And then, you know, we can always…
72 00:05:53.530 ⇒ 00:05:58.419 Pranav: we’re gonna ask for the scope, right? So if they… if they say no, then we just know, okay, we just…
73 00:05:59.360 ⇒ 00:06:03.810 Pranav: that’s a… that’s a no for even diving into the emails. So…
74 00:06:04.010 ⇒ 00:06:10.889 Pranav: Yeah, if all it means is just asking for the scope and then just wrap, like, what would that mean? Just creating another tool, or updating this tool?
75 00:06:10.890 ⇒ 00:06:18.770 Samuel Roberts: Either… probably just updating this specific one, I guess the… yeah, the message get is probably the one to update, and the other one would list out which ones to… to look for, kind of thing.
76 00:06:19.020 ⇒ 00:06:23.090 Samuel Roberts: It looks like, sort of… Because, yeah, these are…
77 00:06:24.610 ⇒ 00:06:29.169 Samuel Roberts: this is getting… yeah, we can get Drive stuff, because we’re already doing that with the meetings.
78 00:06:29.950 ⇒ 00:06:37.020 Samuel Roberts: I mean, I noticed was specific to those, calendar events… yeah, I think that’s really it.
79 00:06:37.860 ⇒ 00:06:46.379 Pranav: Okay, so yeah, emails, I think, are gonna be good because, you know, people are usually using those just to summarize weeks or summarize meetings.
80 00:06:46.380 ⇒ 00:06:46.930 Samuel Roberts: Sure.
81 00:06:47.130 ⇒ 00:06:49.259 Pranav: Let’s definitely get that scope.
82 00:06:50.150 ⇒ 00:06:56.010 Pranav: Okay. Okay, so… That seems like, yeah, potentially the biggest…
83 00:06:56.710 ⇒ 00:06:59.839 Pranav: context gap that I see here.
84 00:07:00.080 ⇒ 00:07:03.100 Pranav: Slack, I think we’re good. It sounds like, you know…
85 00:07:03.100 ⇒ 00:07:05.919 Samuel Roberts: That was… so… oh, go ahead, Tara, finish what you’re saying.
86 00:07:06.860 ⇒ 00:07:08.860 Pranav: No, go ahead, I was just gonna talk.
87 00:07:08.860 ⇒ 00:07:09.309 Samuel Roberts: I was just…
88 00:07:09.310 ⇒ 00:07:10.670 Pranav: Sure. Yeah.
89 00:07:10.670 ⇒ 00:07:16.919 Samuel Roberts: Because right now, Claude has access to, what, his emails right now, but not… Other people’s? Is that the…
90 00:07:17.280 ⇒ 00:07:28.879 Samuel Roberts: the main difference here, that the command center will have access to impersonate other people. Okay. So yeah, it’s probably… it’s probably worth pulling some of… at least that stuff for the golden data set is probably coming from his emails, yeah. Okay, that makes sense.
91 00:07:30.060 ⇒ 00:07:34.799 Pranav: Yeah, yeah, so for the co-work session, it’s definitely getting the context of those emails, right? Like…
92 00:07:34.800 ⇒ 00:07:35.440 Samuel Roberts: Okay.
93 00:07:35.850 ⇒ 00:07:41.850 Pranav: So, we should… We should at least mimic all of the functionality that it has there, and then…
94 00:07:42.700 ⇒ 00:07:52.520 Pranav: since we’re gonna be grabbing… we were able to alias into other individuals, we’ll… we’ll just get more data that way. So, it will be kind of… it is,
95 00:07:54.240 ⇒ 00:07:59.739 Pranav: the command center will not operate as well, I think, if it doesn’t have the message body, so…
96 00:08:00.190 ⇒ 00:08:01.190 Samuel Roberts: Yeah. Okay, let me…
97 00:08:01.190 ⇒ 00:08:01.700 Pranav: Okay.
98 00:08:02.210 ⇒ 00:08:03.080 Pranav: So…
99 00:08:03.080 ⇒ 00:08:04.230 Samuel Roberts: Let me figure out what permission that is.
100 00:08:04.230 ⇒ 00:08:17.129 Pranav: That sounds good. Let me create a ticket for that. I created 4 other tickets for ABC. I think Eden, I might create some more tickets later on today after I have the call with them.
101 00:08:19.260 ⇒ 00:08:22.710 Pranav: But in the meantime, I think we can work on that one.
102 00:08:27.690 ⇒ 00:08:28.200 Samuel Roberts: I can see what’.
103 00:08:28.200 ⇒ 00:08:28.789 Pranav: And then.
104 00:08:28.790 ⇒ 00:08:29.330 Samuel Roberts: Sure.
105 00:08:29.860 ⇒ 00:08:35.500 Pranav: maybe in the meantime, if you guys… or I think it’s… Probably…
106 00:08:36.159 ⇒ 00:08:45.429 Pranav: Yeah, Sam, Casey, like, it’ll probably be you two working on the ABC tickets. Do you guys want to just, like, take a look at those real quick? I put them in to-do.
107 00:08:45.560 ⇒ 00:08:47.360 Pranav: While I just create this other ticket.
108 00:08:48.030 ⇒ 00:08:50.890 Samuel Roberts: Yeah, let me… excuse me, jump in there real quick.
109 00:09:07.020 ⇒ 00:09:07.960 Samuel Roberts: Okay.
110 00:09:08.300 ⇒ 00:09:09.470 Samuel Roberts: Excuse me.
111 00:09:09.990 ⇒ 00:09:14.789 Samuel Roberts: So these are new tickets in To Do. Let me just filters. Do you know the numbers offhand, or…
112 00:09:16.980 ⇒ 00:09:19.640 Pranav: I think it’s just, like, the first floor in Todo.
113 00:09:19.640 ⇒ 00:09:20.020 Casie Aviles: Yeah.
114 00:09:20.020 ⇒ 00:09:20.730 Samuel Roberts: Oh, okay.
115 00:09:21.730 ⇒ 00:09:25.120 Pranav: 97, so… 2700, yeah.
116 00:09:25.120 ⇒ 00:09:27.420 Samuel Roberts: I think my view is just to…
117 00:09:35.650 ⇒ 00:09:38.380 Samuel Roberts: Casey, can you share, Lanier? I’m not finding these yet.
118 00:09:38.960 ⇒ 00:09:39.790 Casie Aviles: Oh, sure.
119 00:09:40.150 ⇒ 00:09:40.910 Samuel Roberts: I don’t know if you have.
120 00:09:40.910 ⇒ 00:09:42.069 Casie Aviles: being done, though.
121 00:09:42.620 ⇒ 00:09:43.750 Casie Aviles: the ticket…
122 00:09:44.570 ⇒ 00:09:46.650 Samuel Roberts: Oh, yeah, okay, yeah, that’s fine, I can…
123 00:09:47.150 ⇒ 00:09:48.480 Casie Aviles: But I can share it, too.
124 00:09:48.750 ⇒ 00:09:57.790 Samuel Roberts: Oh, there we go, never mind, I killed what I had. It was something… my views were just blocking it. Okay. Investigate high volume of triage tickets stuck in open in pipeline.
125 00:10:01.720 ⇒ 00:10:04.890 Casie Aviles: Oh, I… yeah, I also created a ticket.
126 00:10:05.280 ⇒ 00:10:09.179 Casie Aviles: For that, I’ll just link it and make it related.
127 00:10:10.480 ⇒ 00:10:11.470 Pranav: Oh, okay.
128 00:10:12.370 ⇒ 00:10:19.319 Casie Aviles: I’ve… yeah, I’ve actually worked on… I’ve partially worked on that yesterday, but I’ll take a look at this one.
129 00:10:20.980 ⇒ 00:10:23.379 Pranav: Yeah, I think what I also wanted to just…
130 00:10:23.420 ⇒ 00:10:43.050 Pranav: have as a deliverable for this is… I mean, it could be a report, or it can just be, like, a Slack message where we just see what’s on whose plate. Is this 90 things in the pipeline on our plate to update? So, we need to then figure out, okay, how are we going to reduce that number? Or is it…
131 00:10:43.210 ⇒ 00:10:52.300 Pranav: something on ABC’s side. It sounds like they’re not assigned to Janiece, because she’s like, hey, nothing’s on the plate right now. But I just want to know where they’re at.
132 00:10:52.670 ⇒ 00:10:57.880 Casie Aviles: Okay, yeah, so based on what I saw, Yesterday,
133 00:10:58.270 ⇒ 00:11:02.599 Casie Aviles: I also made, like, an update so it would show, like, which status each…
134 00:11:02.830 ⇒ 00:11:04.589 Casie Aviles: Ticket would be in, or, like…
135 00:11:04.840 ⇒ 00:11:10.210 Casie Aviles: How many are those in review, or in to-do, like, the actual linear status?
136 00:11:10.580 ⇒ 00:11:15.600 Casie Aviles: So there’s, like, 50 in the triage, which means those are unassigned.
137 00:11:16.500 ⇒ 00:11:25.109 Casie Aviles: And then there’s, like, 20 in PR review, and then 20 in to-do in cycle, so… Those are…
138 00:11:25.800 ⇒ 00:11:27.789 Casie Aviles: what I found yesterday.
139 00:11:29.650 ⇒ 00:11:34.369 Pranav: Okay, so if they’re in review, shouldn’t they be on Janice’s plate?
140 00:11:35.490 ⇒ 00:11:37.790 Casie Aviles: The thing is, they’re,
141 00:11:38.090 ⇒ 00:11:41.390 Casie Aviles: for PR review, they’re reassigning it to me.
142 00:11:43.640 ⇒ 00:11:44.450 Pranav: PR review.
143 00:11:44.450 ⇒ 00:11:45.630 Samuel Roberts: Denise’s your son?
144 00:11:46.150 ⇒ 00:11:51.100 Casie Aviles: No, the trainers are doing that. They’re, they’re assigning it to me.
145 00:11:51.330 ⇒ 00:11:53.240 Casie Aviles: And then they’re leaving a comment.
146 00:11:54.240 ⇒ 00:12:02.100 Casie Aviles: Can we have this added to the central dock, please? That’s what they’re doing, so… .
147 00:12:02.100 ⇒ 00:12:04.779 Pranav: That is the right workflow, though, right?
148 00:12:06.960 ⇒ 00:12:12.999 Casie Aviles: I’m trying… I’m thinking, because… What… what happens? There is…
149 00:12:14.230 ⇒ 00:12:19.510 Casie Aviles: I guess, yeah, I have to… I have to check that, I guess, here, for those that are in PR review.
150 00:12:20.850 ⇒ 00:12:22.419 Casie Aviles: I just have to check here.
151 00:12:22.950 ⇒ 00:12:25.860 Pranav: They’re using the automations,
152 00:12:26.270 ⇒ 00:12:33.580 Pranav: And that’s why I think I want filters more so to be the source of truth… I mean, sorry, the labels to be more of the source of truth, instead of…
153 00:12:33.580 ⇒ 00:12:34.290 Samuel Roberts: Yeah.
154 00:12:34.290 ⇒ 00:12:36.880 Pranav: Based on a signee, because…
155 00:12:37.150 ⇒ 00:12:45.549 Pranav: Yeah, I think people are just getting the habit of just assigning a ticket to another person, and then things get lost, basically, on that.
156 00:12:45.670 ⇒ 00:12:47.400 Pranav: But… each…
157 00:12:47.400 ⇒ 00:12:48.090 Casie Aviles: Yeah.
158 00:12:48.090 ⇒ 00:12:55.399 Pranav: This label should be… There should be certain people that are responsible for each label.
159 00:12:57.250 ⇒ 00:12:58.989 Casie Aviles: Okay, okay, yeah, that makes sense.
160 00:12:59.380 ⇒ 00:13:06.950 Casie Aviles: I, I, I also don’t see any… like… I don’t think they…
161 00:13:07.140 ⇒ 00:13:11.270 Casie Aviles: Tried the actual commenting, you know, like, the actual workflow, though.
162 00:13:11.980 ⇒ 00:13:12.800 Casie Aviles: There’s…
163 00:13:12.800 ⇒ 00:13:14.359 Samuel Roberts: Connecting, they’re not using the structure.
164 00:13:15.280 ⇒ 00:13:17.809 Casie Aviles: Yeah, I think that’s not happening yet.
165 00:13:18.890 ⇒ 00:13:22.289 Pranav: Okay, well, that’s good feedback for you to reject it, you know?
166 00:13:23.770 ⇒ 00:13:25.260 Casie Aviles: Okay, okay.
167 00:13:27.160 ⇒ 00:13:28.719 Samuel Roberts: Yeah, they’ve been informed about that.
168 00:13:29.240 ⇒ 00:13:30.559 Samuel Roberts: The, the structure.
169 00:13:30.560 ⇒ 00:13:33.139 Pranav: Yeah, we sent them an SOP, so…
170 00:13:33.140 ⇒ 00:13:34.330 Samuel Roberts: Okay, that’s what I thought.
171 00:13:41.770 ⇒ 00:13:43.749 Samuel Roberts: Yeah, I would, I would definitely, like…
172 00:13:44.490 ⇒ 00:13:47.049 Samuel Roberts: Probably, yeah, either reject them, or…
173 00:13:47.700 ⇒ 00:13:50.700 Samuel Roberts: nudge them to do it the right way, somehow.
174 00:13:50.700 ⇒ 00:13:51.669 Casie Aviles: Yeah. It felt like this.
175 00:13:51.670 ⇒ 00:13:52.949 Samuel Roberts: That’s how you have to do it, yeah.
176 00:13:52.950 ⇒ 00:14:09.400 Pranav: I think the best way to do it is to just reject it, right? Because we need to operationalize this. We can’t just, like, have just, like, ad hoc meetings. So, I think just what Janiece would prefer, too, just be like, hey, like, look, 50 tickets got rejected, it’s because, you know, you guys didn’t…
177 00:14:09.730 ⇒ 00:14:16.360 Pranav: format things in the right way. And so, I think that will get people on board a little bit quicker.
178 00:14:17.140 ⇒ 00:14:22.710 Casie Aviles: So, for example, I’m looking at this ticket, and this one was assigned to me.
179 00:14:23.860 ⇒ 00:14:26.730 Casie Aviles: By A. Rodriguez.
180 00:14:27.010 ⇒ 00:14:27.649 Casie Aviles: So, in…
181 00:14:27.650 ⇒ 00:14:27.970 Pranav: Yeah.
182 00:14:27.970 ⇒ 00:14:31.590 Casie Aviles: was set to PR review, so these are the ones that I would reject then.
183 00:14:33.660 ⇒ 00:14:34.320 Casie Aviles: Because…
184 00:14:34.320 ⇒ 00:14:35.160 Pranav: Yeah.
185 00:14:35.160 ⇒ 00:14:37.790 Casie Aviles: the workflow now, right?
186 00:14:39.520 ⇒ 00:14:40.380 Samuel Roberts: Yeah.
187 00:14:40.380 ⇒ 00:14:40.870 Pranav: Yeah.
188 00:14:40.870 ⇒ 00:14:42.380 Samuel Roberts: I’m moving into PR review.
189 00:14:42.380 ⇒ 00:14:45.280 Pranav: Do instead of rejecting is…
190 00:14:46.990 ⇒ 00:14:56.430 Pranav: Yeah, I mean, I want to just make this as quick as possible for you. If you can just, like, you’ll probably just, like, find that you’re sending the same message to each one of these people, just, like…
191 00:14:56.910 ⇒ 00:15:00.590 Pranav: Hey, use the… used SOP.
192 00:15:01.070 ⇒ 00:15:01.470 Samuel Roberts: Yeah.
193 00:15:01.470 ⇒ 00:15:12.759 Pranav: all the SOP, right? So, like, just get that link handy, just, like, create a message, and then just, like, copy and paste it for all these people that are assigning it to you, without actually running the automations.
194 00:15:14.000 ⇒ 00:15:14.570 Casie Aviles: Okay.
195 00:15:14.570 ⇒ 00:15:19.389 Samuel Roberts: Probably even, if you get the list, you could probably even have the AI do it if it’s got linear access on your setup.
196 00:15:20.050 ⇒ 00:15:20.990 Pranav: Okay, yeah.
197 00:15:21.540 ⇒ 00:15:23.419 Casie Aviles: I could use MCP for that.
198 00:15:23.890 ⇒ 00:15:24.540 Samuel Roberts: Yeah.
199 00:15:26.080 ⇒ 00:15:29.199 Casie Aviles: Yeah, thank you. That part was just unclear to me, like…
200 00:15:30.300 ⇒ 00:15:44.060 Pranav: Yeah, that makes sense. This is good, though, that, you know, we’re catching it yet. So, one thing that Janice was concerned about is, like, yeah, I see all of these tickets that are still in flight, but…
201 00:15:44.490 ⇒ 00:15:50.570 Pranav: none of them are visible to her, so she just wants to know, like, where are they going? And so this, this is, I think we caught it.
202 00:15:51.910 ⇒ 00:15:52.560 Casie Aviles: Okay.
203 00:15:53.010 ⇒ 00:15:53.590 Pranav: Yeah.
204 00:15:59.700 ⇒ 00:16:02.039 Samuel Roberts: Okay, and so that’s that first ticket.
205 00:16:02.540 ⇒ 00:16:03.370 Samuel Roberts: Yup.
206 00:16:04.750 ⇒ 00:16:08.840 Samuel Roberts: Weekly report with zero feedback is the next one.
207 00:16:11.120 ⇒ 00:16:12.440 Samuel Roberts: Cool, okay.
208 00:16:16.260 ⇒ 00:16:17.569 Samuel Roberts: Yeah, that makes sense.
209 00:16:18.660 ⇒ 00:16:22.940 Samuel Roberts: Phone number field to zip codes and bulk import from shared sheets.
210 00:16:24.720 ⇒ 00:16:26.919 Samuel Roberts: Queens is already represented. Okay.
211 00:16:28.550 ⇒ 00:16:32.989 Casie Aviles: Oh, okay. Yeah, I just added the phone number field now.
212 00:16:34.150 ⇒ 00:16:39.640 Casie Aviles: before this meeting, but… so the next step would be to actually populate those
213 00:16:39.880 ⇒ 00:16:42.649 Casie Aviles: With the actual phone numbers now.
214 00:16:43.340 ⇒ 00:16:44.010 Pranav: Yep.
215 00:16:45.830 ⇒ 00:16:47.960 Casie Aviles: I’ll put this in improperly.
216 00:16:47.960 ⇒ 00:16:48.770 Samuel Roberts: Yes.
217 00:16:51.440 ⇒ 00:16:57.199 Samuel Roberts: And then split master Andy, SOP into department-specific SOPs and resolve doc comments.
218 00:16:59.010 ⇒ 00:17:07.629 Pranav: Yeah. So, it sounds like, Casey, do you want to take all of these, and then Sam, we can kind of talk about what are some…
219 00:17:07.859 ⇒ 00:17:11.019 Pranav: Things that are just, like, in the backlog that you could work on?
220 00:17:11.020 ⇒ 00:17:12.490 Samuel Roberts: Yeah, totally. Totally.
221 00:17:13.240 ⇒ 00:17:13.720 Casie Aviles: Yeah, okay.
222 00:17:16.109 ⇒ 00:17:17.890 Samuel Roberts: I mean, what are we… what’s our, like…
223 00:17:18.089 ⇒ 00:17:23.210 Samuel Roberts: plan for the transcript side of things, I can use some people there, or if there’s other backlog things.
224 00:17:23.210 ⇒ 00:17:29.459 Pranav: Yeah, so I think in terms of transcripts, what I’m gonna try to push Yvette on is…
225 00:17:29.710 ⇒ 00:17:34.310 Pranav: You know, they’re getting 3K plus transcripts per day.
226 00:17:34.810 ⇒ 00:17:37.219 Pranav: Okay. And… so…
227 00:17:38.050 ⇒ 00:17:45.489 Pranav: I would rather not have to do the department-based insights just purely based on all of the transcripts. That’s gonna be, you know…
228 00:17:45.490 ⇒ 00:17:46.070 Samuel Roberts: Sure.
229 00:17:46.290 ⇒ 00:17:48.300 Pranav: So many transcripts per week.
230 00:17:48.300 ⇒ 00:17:48.800 Samuel Roberts: Oh, yeah.
231 00:17:49.100 ⇒ 00:17:53.549 Pranav: And I think just getting relevant insights may be difficult.
232 00:17:53.760 ⇒ 00:17:57.109 Pranav: And I think what we can do is we can start off with,
233 00:17:57.760 ⇒ 00:17:59.309 Pranav: We can start off with different…
234 00:17:59.460 ⇒ 00:18:05.329 Pranav: different tags, basically, so cancellation tags, I think, is useful.
235 00:18:06.670 ⇒ 00:18:19.790 Pranav: So, what I’m gonna… I haven’t gotten a chance to talk to Yvette, she hasn’t been able to make the last couple meetings, so I’m gonna be talking to her about that today, so maybe that’s something that you can work on tomorrow? I should probably have more information.
236 00:18:19.900 ⇒ 00:18:21.590 Pranav: On that for you tomorrow.
237 00:18:21.590 ⇒ 00:18:22.460 Samuel Roberts: That’s it.
238 00:18:24.490 ⇒ 00:18:25.140 Samuel Roberts: Did it?
239 00:18:26.120 ⇒ 00:18:32.229 Pranav: What I’d like to do is… Probably on some Eden stuff.
240 00:18:32.770 ⇒ 00:18:37.519 Pranav: is where I’d like to, kind of, just get a little bit more…
241 00:18:39.660 ⇒ 00:18:46.650 Pranav: I mean, it’s… we’re kind of in a tough position right now, just because we’re not getting any responses from Danny.
242 00:18:46.650 ⇒ 00:18:51.960 Samuel Roberts: Exactly, that’s what I was feeling yesterday when I was, like, just, I needed Like, yeah.
243 00:18:51.960 ⇒ 00:18:54.690 Pranav: I messaged them individually, I messaged them in group chat, like…
244 00:18:54.690 ⇒ 00:18:55.050 Samuel Roberts: Okay.
245 00:18:55.050 ⇒ 00:18:58.009 Pranav: Message in the external channel, like, yeah.
246 00:18:58.240 ⇒ 00:19:02.369 Pranav: So, there’s not much more I can do there, but I’m gonna see him today at 11, like…
247 00:19:03.170 ⇒ 00:19:08.469 Samuel Roberts: Okay, yeah, and with those email bodies, if we… let me… let me see if the AI figured that out or not.
248 00:19:08.700 ⇒ 00:19:09.579 Pranav: Yeah, so I’m just the G.
249 00:19:09.580 ⇒ 00:19:10.880 Samuel Roberts: Not read-only, yeah.
250 00:19:11.270 ⇒ 00:19:18.510 Pranav: Danny’s very responsive, so we can just get going on that ASAP. Mustafa…
251 00:19:18.730 ⇒ 00:19:21.149 Pranav: I don’t know if you wanted to kind of…
252 00:19:21.350 ⇒ 00:19:29.260 Pranav: take point on that, or if you guys both want to just pair on that, that works as well. But I think also…
253 00:19:29.830 ⇒ 00:19:33.889 Pranav: What we can also do right now, too, is let’s just assess the scopes
254 00:19:34.000 ⇒ 00:19:36.470 Pranav: That we have for all of these different tools.
255 00:19:36.870 ⇒ 00:19:43.400 Pranav: Because, okay, message body’s one that we’re not pulling in, right? Now, for Slack, I think we’re basically…
256 00:19:44.380 ⇒ 00:19:47.320 Pranav: We’re mimicking exactly what Claude Cowork has.
257 00:19:47.320 ⇒ 00:19:57.399 Samuel Roberts: Yeah, that just has search, yeah, whatever it’s got. Search users, read channel, rethread, read canvas, search channels, yeah.
258 00:19:57.630 ⇒ 00:19:59.969 Samuel Roberts: There’s public, there’s public and private, yeah.
259 00:20:01.120 ⇒ 00:20:02.470 Pranav: Gotcha, yeah.
260 00:20:03.810 ⇒ 00:20:04.650 Pranav: Yeah.
261 00:20:05.950 ⇒ 00:20:10.580 Samuel Roberts: Yeah, that’s what it was… that’s what it was leaning on mostly until we got the… oh, sorry, go ahead.
262 00:20:11.480 ⇒ 00:20:16.699 Pranav: No, you’re good. Yeah, the one thing with Slack right now is that we’re only getting…
263 00:20:17.990 ⇒ 00:20:22.530 Pranav: We’re only getting public and private channels, we’re not getting the… the messages.
264 00:20:23.050 ⇒ 00:20:28.010 Pranav: But, you know, that’s… That would be a great…
265 00:20:28.240 ⇒ 00:20:30.740 Pranav: If we can get that information.
266 00:20:31.090 ⇒ 00:20:42.559 Pranav: of, like, what are people DMing, creating group chats about, that would be really useful, but I don’t think we have the ability to do that just under their current Slack.
267 00:20:43.020 ⇒ 00:20:44.310 Samuel Roberts: I don’t think so either.
268 00:20:44.310 ⇒ 00:20:48.800 Pranav: Yeah, their current Slack, subscription, so… Okay.
269 00:20:48.800 ⇒ 00:20:52.980 Samuel Roberts: Did they upgrade… did they end up upgrading or not? I don’t remember where that ended, I know they were talking about it.
270 00:20:53.500 ⇒ 00:20:54.750 Pranav: Yeah, they haven’t…
271 00:20:54.990 ⇒ 00:20:58.570 Pranav: given any update to me on that either, so I’m gonna bring that up with them today.
272 00:20:58.900 ⇒ 00:20:59.890 Pranav: Yeah.
273 00:21:01.730 ⇒ 00:21:04.629 Pranav: Okay, cool. Yeah, I mean…
274 00:21:05.450 ⇒ 00:21:19.699 Pranav: I think maybe what will happen after this week is just, like, Dan’s just gonna be like, yeah, I didn’t have much time, like, I couldn’t respond to a lot of your stuff, and I’ll just be like, yeah, I mean, we did a lot with, like, with the information that we had, and, like, I think this is a point where, like.
275 00:21:19.870 ⇒ 00:21:22.560 Pranav: We need a little bit more testing from y’all.
276 00:21:22.770 ⇒ 00:21:23.470 Pranav: So…
277 00:21:26.940 ⇒ 00:21:27.690 Pranav: Yeah.
278 00:21:27.690 ⇒ 00:21:28.540 Samuel Roberts: say.
279 00:21:28.540 ⇒ 00:21:34.140 Pranav: Who is just, like, I would like to probably…
280 00:21:35.310 ⇒ 00:21:38.460 Pranav: refine this process, you know, like, I…
281 00:21:38.460 ⇒ 00:21:55.840 Pranav: I feel confident in our solution, and I feel like we’re probably, like, 75% of the way there, but there’s probably some refinements that we need to do with, like, retrieval, maybe also for embedding the right type of documents, basically on the right people, for the right time frame.
282 00:21:55.860 ⇒ 00:21:58.840 Pranav: I think that might be important as well, so…
283 00:22:00.340 ⇒ 00:22:02.520 Samuel Roberts: You mean, like, beyond the meetings notes?
284 00:22:03.130 ⇒ 00:22:04.969 Pranav: Yeah, for the meeting notes, yeah.
285 00:22:05.380 ⇒ 00:22:15.669 Samuel Roberts: Oh, okay, okay. Yeah, I mean, so that, we got, yeah, the last two weeks, we could always go back further, and that might give a little bit of help, and there’s a pretty… there was, like, 30 people, I think, we did. That seemed pretty, like, a pretty solid list.
286 00:22:17.070 ⇒ 00:22:25.009 Pranav: What are we doing for… Google Drive activity in general, like, are we… how are we querying that information?
287 00:22:26.610 ⇒ 00:22:33.569 Samuel Roberts: That’s got the tools on there. We’ve got drive files list, drive files, get.
288 00:22:36.030 ⇒ 00:22:37.190 Pranav: Does that include…
289 00:22:37.190 ⇒ 00:22:37.560 Samuel Roberts: over them.
290 00:22:37.560 ⇒ 00:22:41.109 Pranav: I did it for the files, or also the content of the files?
291 00:22:41.460 ⇒ 00:22:48.020 Samuel Roberts: The list is metadata only, but we’re definitely able to get the…
292 00:22:49.620 ⇒ 00:22:56.300 Samuel Roberts: We definitely have the permissions for the drive, but maybe the tool is only getting metadata from previously before we had that, so I can update that and give that a run.
293 00:22:57.540 ⇒ 00:22:58.859 Pranav: Okay, yeah.
294 00:22:59.950 ⇒ 00:23:10.069 Samuel Roberts: Because we definitely have that permission now for meetings. Yeah, okay. I think some of them are just metadata only from back when we were just doing the, like, you know, careful AI stuff, but if we’re gonna get looser with that, we can definitely open that up.
295 00:23:10.990 ⇒ 00:23:11.970 Pranav: Okay, cool.
296 00:23:13.420 ⇒ 00:23:17.309 Pranav: Sounds good. So then, let me just create another ticket for you there, then.
297 00:23:20.480 ⇒ 00:23:30.190 Samuel Roberts: Alright, I would say, yeah, Mustafa, if you wanna, request Adam to give us… the Gmail read-only.
298 00:23:30.400 ⇒ 00:23:35.379 Samuel Roberts: And then add that to the tool. I’ll change the other tools for Drive and test that out.
299 00:23:35.740 ⇒ 00:23:40.620 Mustafa Raja: Yeah. Do we know the exact scope, or… Yeah.
300 00:23:40.920 ⇒ 00:23:45.389 Samuel Roberts: Well, I just asked the AI, it says it’s just the… I think it’s just the Gmail read only.
301 00:23:45.730 ⇒ 00:23:46.260 Mustafa Raja: Okay.
302 00:23:47.000 ⇒ 00:23:47.780 Samuel Roberts: Mmm…
303 00:23:47.780 ⇒ 00:23:50.550 Mustafa Raja: Yeah, I’ll just double-check, and then, I’ll just send.
304 00:23:50.550 ⇒ 00:23:54.040 Samuel Roberts: Yeah, make sure… double check if we have it or not, I don’t remember, like, maybe we already…
305 00:23:54.620 ⇒ 00:23:55.000 Samuel Roberts: I’ll see it.
306 00:23:55.000 ⇒ 00:23:55.690 Mustafa Raja: Yeah, okay.
307 00:23:56.730 ⇒ 00:24:02.779 Samuel Roberts: But yeah, it’s just the gmail.readonly Google APIs link, I’ll send it here.
308 00:24:03.830 ⇒ 00:24:04.380 Mustafa Raja: Okay.
309 00:24:10.480 ⇒ 00:24:15.499 Samuel Roberts: And then, yeah, we have to, it strips body… oh, it strips the body. Is that what we’re doing?
310 00:24:16.050 ⇒ 00:24:27.379 Samuel Roberts: I can dig into that too, actually, but I would say… I would say just take a look at the permissions and see what we have, and if we need to request it, I’ll work on the drive, because I know we at least have the drive permissions from the meeting notes and stuff.
311 00:24:28.270 ⇒ 00:24:28.850 Mustafa Raja: Okay.
312 00:24:29.480 ⇒ 00:24:30.030 Samuel Roberts: Cool.
313 00:24:34.100 ⇒ 00:24:35.790 Samuel Roberts: Anything else? I guess.
314 00:24:36.460 ⇒ 00:24:40.200 Pranav: No, I think that’s good. So, in the meantime, I think everyone has something…
315 00:24:40.310 ⇒ 00:24:44.520 Pranav: to work on. I know for Eden it’s pretty light,
316 00:24:44.720 ⇒ 00:24:47.779 Pranav: So, after our… my morning call with them.
317 00:24:47.880 ⇒ 00:24:50.329 Pranav: I’ll, I’ll have an update for y’all in chat.
318 00:24:51.690 ⇒ 00:24:52.469 Samuel Roberts: Sounds good.
319 00:24:53.150 ⇒ 00:24:53.750 Pranav: Cool.
320 00:24:53.880 ⇒ 00:24:56.170 Pranav: Alright, thanks guys. Let me know if you guys need anything.
321 00:24:56.990 ⇒ 00:24:57.520 Casie Aviles: Thank you.
322 00:24:57.520 ⇒ 00:24:58.240 Samuel Roberts: There we go.
323 00:24:58.640 ⇒ 00:25:02.770 Samuel Roberts: Actually, before I say that, so you have a meeting at 11 Eastern?
324 00:25:03.580 ⇒ 00:25:05.249 Pranav: 11 Eastern, yeah.
325 00:25:05.250 ⇒ 00:25:12.459 Samuel Roberts: Okay. I’m just trying to think, if we make these changes, what can we deploy for them to test out, or at least I’m dead, maybe? But I’ll see what we get.
326 00:25:13.090 ⇒ 00:25:18.410 Pranav: Yeah, I mean, if you guys get it done, like, the next, like… Half hour, 45 minutes, then…
327 00:25:18.410 ⇒ 00:25:18.790 Samuel Roberts: Yeah.
328 00:25:18.790 ⇒ 00:25:23.559 Pranav: talk about production. I think, you just let me know how confident you are on that.
329 00:25:23.830 ⇒ 00:25:25.630 Pranav: Yeah.
330 00:25:26.300 ⇒ 00:25:27.419 Pranav: Okay. Okay, sounds good.
331 00:25:27.420 ⇒ 00:25:28.060 Samuel Roberts: you know?
332 00:25:28.340 ⇒ 00:25:29.909 Samuel Roberts: Alright, cool. Thanks, y’all.
333 00:25:30.360 ⇒ 00:25:31.100 Pranav: See you guys.
334 00:25:31.710 ⇒ 00:25:32.230 Casie Aviles: Thank you.
335 00:25:32.230 ⇒ 00:25:32.820 Samuel Roberts: Thank you.
336 00:25:32.820 ⇒ 00:25:33.380 Mustafa Raja: Right.