Meeting Title: ABC working session Date: 2026-04-22 Meeting participants: Casie Aviles, Mustafa Raja, Samuel Roberts
WEBVTT
1 00:01:07.130 ⇒ 00:01:08.310 Casie Aviles: Hey, Mustafa.
2 00:01:08.810 ⇒ 00:01:09.490 Mustafa Raja: Right.
3 00:01:28.420 ⇒ 00:01:29.150 Samuel Roberts: Hey, guys.
4 00:01:31.060 ⇒ 00:01:31.730 Casie Aviles: Hey.
5 00:01:33.700 ⇒ 00:01:35.109 Samuel Roberts: How’s your day going?
6 00:01:38.080 ⇒ 00:01:39.560 Casie Aviles: Yeah, doing good.
7 00:01:40.210 ⇒ 00:01:45.280 Casie Aviles: Yeah, just working on a bunch of ABC stuff that they have, ironically.
8 00:01:49.730 ⇒ 00:01:50.260 Samuel Roberts: Bye.
9 00:01:57.460 ⇒ 00:02:00.779 Samuel Roberts: Yeah, I gotta switch gears a little bit, I’ve been in Eden all morning.
10 00:02:04.310 ⇒ 00:02:09.590 Casie Aviles: Sure, I don’t… I think we… we have a lot to…
11 00:02:12.000 ⇒ 00:02:15.010 Casie Aviles: I guess I can just provide, like.
12 00:02:16.780 ⇒ 00:02:21.820 Casie Aviles: a quick update on, like, what I’ve been doing on ABC, but yeah, I think you guys are just
13 00:02:21.940 ⇒ 00:02:24.550 Casie Aviles: Mainly focused on the Eden work, so…
14 00:02:24.890 ⇒ 00:02:28.420 Samuel Roberts: Yeah, I had some other stuff going with transcripts that I can talk about, too, but…
15 00:02:28.900 ⇒ 00:02:29.420 Casie Aviles: Okay.
16 00:02:29.420 ⇒ 00:02:31.170 Samuel Roberts: for… for ABC.
17 00:02:33.250 ⇒ 00:02:37.720 Casie Aviles: Yeah, we should… should be able to keep this short then.
18 00:02:38.030 ⇒ 00:02:38.730 Samuel Roberts: One skin.
19 00:02:39.600 ⇒ 00:02:43.529 Casie Aviles: Yeah, so I guess for me, on my side, I’m just working on…
20 00:02:44.770 ⇒ 00:02:48.329 Casie Aviles: So some of the, the feedback that… that…
21 00:02:49.170 ⇒ 00:02:55.400 Casie Aviles: was provided by Janice and Yvette from last week, so I actually, sent them
22 00:02:57.130 ⇒ 00:03:02.789 Casie Aviles: like, a preview of what that would look like, and I get… for the CDC part, I think we’re fine.
23 00:03:03.120 ⇒ 00:03:06.150 Casie Aviles: As of the moment, so I’m just working on the SOP.
24 00:03:06.500 ⇒ 00:03:11.020 Casie Aviles: As well as, like… Improvements, you know, for the…
25 00:03:12.060 ⇒ 00:03:19.670 Casie Aviles: For some of the issues that we’ve seen, like, you know, with the triage… triage tickets, so there are some, like.
26 00:03:20.130 ⇒ 00:03:24.509 Casie Aviles: I’m seeing some tickets coming in that are about,
27 00:03:25.870 ⇒ 00:03:31.700 Casie Aviles: how we handle the queries, you know? I have a bunch of leftover tickets there, so that’s what I’m working on.
28 00:03:32.210 ⇒ 00:03:37.040 Casie Aviles: But other than that, I’m not, like, fully blocked on anything at the moment.
29 00:03:38.480 ⇒ 00:03:39.100 Samuel Roberts: Okay.
30 00:03:43.230 ⇒ 00:03:49.790 Samuel Roberts: Okay, cool. Is there anything I can assist with, or talk through, or anything, or are you feeling pretty good about that, SOPs?
31 00:03:50.770 ⇒ 00:04:00.230 Casie Aviles: Yeah, I think I’m… I should be good with that. I have already sketched out, like, a plan on how to do that, which is also in the ticket.
32 00:04:01.230 ⇒ 00:04:01.840 Samuel Roberts: Okay.
33 00:04:03.120 ⇒ 00:04:10.590 Samuel Roberts: Okay, cool, yeah, I guess update on the transcript side, if, just in case anyone jumps into this later.
34 00:04:11.120 ⇒ 00:04:17.630 Samuel Roberts: I’ve got a… Hold on, let me… where’s it? I can’t get over to… there we go.
35 00:04:17.870 ⇒ 00:04:27.040 Samuel Roberts: I’ve got it ingesting a week, not into BigQuery yet, but just onto my machine.
36 00:04:27.200 ⇒ 00:04:36.000 Samuel Roberts: And… on… I’m seeing a lot… there’s, like, a lot. There’s,
37 00:04:37.480 ⇒ 00:04:45.480 Samuel Roberts: It’s… it’s slow. It’s kind of what I’m finding. We got, like, 6,000, almost 7,000 inbound calls.
38 00:04:45.920 ⇒ 00:04:46.950 Casie Aviles: Oh…
39 00:04:47.270 ⇒ 00:04:48.419 Samuel Roberts: on one day.
40 00:04:49.480 ⇒ 00:04:51.020 Casie Aviles: Oh, wow, that’s a lie.
41 00:04:51.560 ⇒ 00:04:57.940 Samuel Roberts: Yeah. I’m not sure yet if they’re all mapped to individual, like, callers.
42 00:04:58.470 ⇒ 00:05:02.219 Samuel Roberts: Yeah, here we go, hold on.
43 00:05:02.470 ⇒ 00:05:07.289 Samuel Roberts: So it’s like 5,000 distinct call IDs, because if you… I don’t know if you guys…
44 00:05:08.440 ⇒ 00:05:17.630 Samuel Roberts: saw this at all, I think Casey, you might have seen it a little bit, but, like, when a call comes in, it hits reception, and then it gets transferred, and then another queue picks it up.
45 00:05:18.190 ⇒ 00:05:23.099 Samuel Roberts: And so those are different entries for transcripts, but they are the same kind of flow.
46 00:05:25.770 ⇒ 00:05:30.260 Samuel Roberts: So we have to, like, ingest all that and map them all together.
47 00:05:31.890 ⇒ 00:05:34.609 Samuel Roberts: And so, yeah, there’s a lot of…
48 00:05:35.570 ⇒ 00:05:41.130 Samuel Roberts: inbound here that I’m, like, it’s still running the whole week from last week, and it’s just going real slow.
49 00:05:42.540 ⇒ 00:05:44.499 Casie Aviles: How long has it been running for?
50 00:05:45.280 ⇒ 00:05:52.960 Samuel Roberts: Well, it was running a bunch last night, or yesterday, and then I ran it again, because it errored out at some point overnight.
51 00:05:53.240 ⇒ 00:05:53.890 Casie Aviles: Oh.
52 00:05:55.490 ⇒ 00:06:05.259 Samuel Roberts: But it took, like, most of… a good chunk of yesterday to get one day down, which I think is something I can improve, but I haven’t been able to really dig into it too much yet.
53 00:06:07.310 ⇒ 00:06:09.139 Casie Aviles: Okay, okay. And so…
54 00:06:09.140 ⇒ 00:06:12.960 Samuel Roberts: You might want to just do, like, a daily thing, even, for ingesting.
55 00:06:13.290 ⇒ 00:06:16.160 Casie Aviles: Yeah. When it errors out, does it…
56 00:06:16.310 ⇒ 00:06:18.940 Casie Aviles: Undo everything, or is it saved?
57 00:06:19.510 ⇒ 00:06:25.529 Samuel Roberts: No, no, I haven’t in such a way that I was able to resume from where it was, because, you’re only allowed to batch
58 00:06:26.340 ⇒ 00:06:27.879 Samuel Roberts: So many at once.
59 00:06:28.670 ⇒ 00:06:43.040 Samuel Roberts: And so, like, you hit a next page kind of entry for some pagination stuff, so it knows exactly where to pick up from. Okay. And right now, I’m using the agent to do that, but that can be baked into the retries and stuff eventually.
60 00:06:44.270 ⇒ 00:06:50.909 Casie Aviles: Okay, yeah, because it’s a pain, you know, when sometimes, like, it errors out, and then you have to start over.
61 00:06:50.910 ⇒ 00:06:56.599 Samuel Roberts: Yeah, I tried to put it in a way that it was, like, in pieces, so that it wouldn’t just break the whole thing.
62 00:06:57.740 ⇒ 00:06:58.520 Casie Aviles: Okay.
63 00:07:00.630 ⇒ 00:07:09.040 Casie Aviles: Yeah, I think… yeah, but let me know if there’s anything I can help with there, because, yeah, I just got blocked there, so…
64 00:07:09.370 ⇒ 00:07:14.820 Samuel Roberts: No, you’re fine, you’re fine. I mean, I had a little more context that I, you know, understood, so I think, I think you’re good.
65 00:07:15.210 ⇒ 00:07:15.910 Casie Aviles: Okay.
66 00:07:17.550 ⇒ 00:07:18.410 Casie Aviles: Thank you.
67 00:07:19.880 ⇒ 00:07:24.329 Samuel Roberts: But yeah, I mean, this is still running, I’m gonna hopefully have a little bit more later once I can jump back into it more.
68 00:07:26.420 ⇒ 00:07:27.260 Casie Aviles: Okay, then.
69 00:07:27.590 ⇒ 00:07:31.040 Casie Aviles: Yeah, I think that that’s… Pretty much it,
70 00:07:31.260 ⇒ 00:07:40.130 Casie Aviles: That I have for ABC, but yeah, I guess I’ll let you guys just keep working on the Eden stuff as well. I haven’t really been much in the loop there.
71 00:07:41.120 ⇒ 00:07:47.410 Samuel Roberts: Yeah, we’re just… we’re running into issues with the transcripts, but I think we’ve kind of identified that meetings just don’t have transcripts.
72 00:07:49.290 ⇒ 00:07:49.810 Samuel Roberts: It’s amazing.
73 00:07:50.140 ⇒ 00:07:55.130 Mustafa Raja: I’m wondering, where, or what would be the next steps for us regarding that?
74 00:07:56.850 ⇒ 00:08:00.870 Samuel Roberts: Yeah, I’m just trying to jump back here real quick.
75 00:08:16.310 ⇒ 00:08:17.440 Samuel Roberts: Yeah, I don’t…
76 00:08:18.440 ⇒ 00:08:21.669 Samuel Roberts: I guess we’ll just have to update them that it’s… yeah, we don’t have a lot of…
77 00:08:22.910 ⇒ 00:08:29.200 Samuel Roberts: Or yeah, maybe, Ms. You should update that thread and explain that, like, they seem to not turn on transcripts for all the meetings, as far as we can tell.
78 00:08:30.440 ⇒ 00:08:32.849 Samuel Roberts: So we’re limited by what we’re able to access there.
79 00:08:32.850 ⇒ 00:08:38.720 Mustafa Raja: Yes, I’m just trying to, you know, double-check that… double-check the information that AI gave me.
80 00:08:38.720 ⇒ 00:08:39.260 Samuel Roberts: Okay.
81 00:08:39.260 ⇒ 00:08:41.100 Mustafa Raja: With the documents…
82 00:08:41.280 ⇒ 00:08:51.919 Mustafa Raja: You know, so I’m absolutely sure that even if the setting is enabled in Google Admin, we still need to start
83 00:08:52.160 ⇒ 00:08:55.329 Mustafa Raja: The transcript for individual meetings themselves.
84 00:08:56.040 ⇒ 00:08:56.940 Samuel Roberts: Right.
85 00:09:00.580 ⇒ 00:09:03.260 Samuel Roberts: Okay, yeah, once you confirm that, I’d say post there.
86 00:09:03.600 ⇒ 00:09:08.130 Samuel Roberts: Yeah. I can try to come up with a solution, if there’s anything to do for that.
87 00:09:11.630 ⇒ 00:09:12.420 Samuel Roberts: Okay.
88 00:09:13.410 ⇒ 00:09:15.130 Samuel Roberts: I guess that’s probably it, then, for now.
89 00:09:15.910 ⇒ 00:09:16.380 Mustafa Raja: Yeah.
90 00:09:17.990 ⇒ 00:09:23.559 Samuel Roberts: Alright, yeah, I guess, we can hop on if we need anything else later, but I think I’m gonna dive back in to…
91 00:09:23.800 ⇒ 00:09:26.770 Samuel Roberts: Maybe the transcripts were ABC now.
92 00:09:28.600 ⇒ 00:09:35.960 Samuel Roberts: And then, Mustafa, I just… I pushed some of that code, so if you want to take a look at that, I don’t know if it’s any better or worse than what you had, but…
93 00:09:36.680 ⇒ 00:09:41.250 Mustafa Raja: Is it for the… Is it for the, agent tools?
94 00:09:41.710 ⇒ 00:09:45.269 Samuel Roberts: Yeah, I just added a new tool. I went fresh from dev.
95 00:09:45.460 ⇒ 00:09:50.980 Samuel Roberts: And just, like, try to get it to add a new tool. I can even try to get the chat a little bit, but I don’t know.
96 00:09:57.580 ⇒ 00:09:58.900 Samuel Roberts: Yeah…
97 00:10:02.830 ⇒ 00:10:05.460 Samuel Roberts: Here, let me send you this screencap, too.
98 00:10:13.800 ⇒ 00:10:14.460 Samuel Roberts: Okay.
99 00:10:21.090 ⇒ 00:10:23.530 Samuel Roberts: Kind of a summary of what I was able to put together.
100 00:10:28.700 ⇒ 00:10:29.490 Samuel Roberts: Okay.
101 00:10:34.350 ⇒ 00:10:38.659 Samuel Roberts: Yeah, I guess that’s it then for now. I’m gonna jump back into the ABC stuff and see what I can work out there.
102 00:10:39.690 ⇒ 00:10:40.659 Casie Aviles: Okay, okay.
103 00:10:40.660 ⇒ 00:10:41.550 Samuel Roberts: ticket.
104 00:10:42.350 ⇒ 00:10:49.529 Casie Aviles: Alright, and also, I merged the migration progress branch into main now, so that should be our…
105 00:10:50.310 ⇒ 00:10:53.250 Casie Aviles: Yeah, main should be our main branch now.
106 00:10:54.010 ⇒ 00:10:55.490 Mustafa Raja: Oh, in ABC.
107 00:10:55.660 ⇒ 00:11:04.719 Casie Aviles: Yeah, yeah, and I also, like, updated the Google Cloud to point to main during the off hours, you know, when they weren’t using it, so…
108 00:11:04.720 ⇒ 00:11:05.090 Samuel Roberts: Okay.
109 00:11:05.090 ⇒ 00:11:08.399 Casie Aviles: To make sure it wasn’t breaking. But yeah, it was… it’s working now, so…
110 00:11:08.870 ⇒ 00:11:09.809 Mustafa Raja: Oh, that’s good.
111 00:11:10.130 ⇒ 00:11:14.780 Casie Aviles: Yeah, I guess just… we’ll just prob… probably need to think about, like.
112 00:11:15.530 ⇒ 00:11:18.360 Casie Aviles: How we’re going to do the…
113 00:11:19.480 ⇒ 00:11:22.129 Casie Aviles: changes, I guess, like, if we…
114 00:11:22.230 ⇒ 00:11:28.579 Casie Aviles: You know, how we’re gonna… if we’re probably gonna revisit the staging, or… yes, like…
115 00:11:28.580 ⇒ 00:11:29.390 Samuel Roberts: Yeah.
116 00:11:30.180 ⇒ 00:11:32.279 Casie Aviles: I’ll put together a plan.
117 00:11:32.680 ⇒ 00:11:36.540 Casie Aviles: For that, but it’s not super high priority right now. It’s just something…
118 00:11:36.540 ⇒ 00:11:37.510 Samuel Roberts: Right, right.
119 00:11:37.510 ⇒ 00:11:42.590 Casie Aviles: For, you know, cleaning things up, but yeah, that should be… Totally. Yeah, that’s just a heads up.
120 00:11:43.270 ⇒ 00:11:43.920 Samuel Roberts: Okay.
121 00:11:44.260 ⇒ 00:11:45.830 Samuel Roberts: Thank you. Sounds good.
122 00:11:46.880 ⇒ 00:11:48.340 Casie Aviles: Alright, that’s all.
123 00:11:48.550 ⇒ 00:11:49.070 Casie Aviles: Thank you, hon.
124 00:11:49.070 ⇒ 00:11:50.769 Samuel Roberts: I’ll talk to you guys later. Thanks, guys.
125 00:11:51.170 ⇒ 00:11:51.810 Mustafa Raja: Thank you.
126 00:11:51.810 ⇒ 00:11:52.380 Casie Aviles: Youth.
127 00:11:52.380 ⇒ 00:11:52.890 Mustafa Raja: Yeah, bye.