Meeting Title: OTAM Announcement Retro and Next Steps Date: 2026-04-16 Meeting participants: Brylle Girang, Samuel Roberts
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1 00:03:29.330 ⇒ 00:03:30.490 Samuel Roberts: Hello.
2 00:03:30.640 ⇒ 00:03:31.789 Brylle Girang: Hello, Sam!
3 00:03:32.470 ⇒ 00:03:34.039 Samuel Roberts: How are you today?
4 00:03:34.690 ⇒ 00:03:37.580 Brylle Girang: Good. I have my dog here.
5 00:03:37.580 ⇒ 00:03:39.790 Samuel Roberts: Aww, what kind of dog?
6 00:03:39.790 ⇒ 00:03:41.539 Brylle Girang: This is a Shih Tzu.
7 00:03:41.540 ⇒ 00:03:45.280 Samuel Roberts: Oh, oh, I can’t see it now, okay, yeah. Oh, what’s their name?
8 00:03:45.460 ⇒ 00:03:47.809 Brylle Girang: His name is Teddy. Teddy?
9 00:03:47.810 ⇒ 00:03:48.620 Samuel Roberts: Eddie O.
10 00:03:48.620 ⇒ 00:03:53.310 Brylle Girang: Yeah, like, a dead liber, and he is… Zooming right now.
11 00:03:53.310 ⇒ 00:03:57.280 Samuel Roberts: Oh, boy. Aria, come here! Come here. You wanna meet someone?
12 00:03:57.540 ⇒ 00:04:08.250 Samuel Roberts: Okay. She, like, follows my kid around now, and just, like, stays near him. It’s… it’s really cute. She’s… she’s 13 years old now, she’s getting older, she’s a little terrier.
13 00:04:08.250 ⇒ 00:04:08.919 Brylle Girang: Oh, okay.
14 00:04:09.350 ⇒ 00:04:16.820 Samuel Roberts: She, she, like, will get near the baby, and then he’ll start trying to pet her, and he’ll just pull her fur off, and then she runs away.
15 00:04:16.820 ⇒ 00:04:17.759 Brylle Girang: And if it comes back.
16 00:04:17.769 ⇒ 00:04:21.499 Samuel Roberts: And he does it again, but she clearly loves him, so it’s really cute.
17 00:04:21.700 ⇒ 00:04:23.530 Brylle Girang: What’s his name?
18 00:04:23.830 ⇒ 00:04:25.609 Samuel Roberts: My, my son?
19 00:04:25.610 ⇒ 00:04:26.819 Brylle Girang: No, that there…
20 00:04:27.230 ⇒ 00:04:28.699 Samuel Roberts: The dog, her name is Aria.
21 00:04:28.700 ⇒ 00:04:32.370 Brylle Girang: I was asking you about the name of the dog.
22 00:04:32.370 ⇒ 00:04:35.069 Samuel Roberts: Yeah, well, you said he, it’s a she, that’s why I wasn’t sure.
23 00:04:35.070 ⇒ 00:04:36.669 Brylle Girang: Oh, okay, okay, gotcha.
24 00:04:36.670 ⇒ 00:04:38.550 Samuel Roberts: Yeah, her name’s Aria from,
25 00:04:38.680 ⇒ 00:04:40.619 Samuel Roberts: Game of Thrones, if you watch that.
26 00:04:40.620 ⇒ 00:04:43.560 Brylle Girang: Wow, Arya, yeah, I watch Game of Thrones.
27 00:04:43.560 ⇒ 00:04:46.100 Samuel Roberts: Yeah, so when my roommate and I got her.
28 00:04:46.330 ⇒ 00:04:56.599 Samuel Roberts: more than 10 years ago, they had found her as a… she was, like, a street dog wandering around the flats by the river in Cleveland. Oh. And that was right around the time of the show when Arya Stark was, like, off on her own.
29 00:04:56.810 ⇒ 00:04:59.060 Samuel Roberts: And so, it just seemed like the right name, yeah.
30 00:04:59.060 ⇒ 00:05:03.960 Brylle Girang: That was… that is cool. That is cool. Okay. How are you doing, Sam?
31 00:05:04.740 ⇒ 00:05:09.889 Samuel Roberts: Doing alright. Yeah, I mean… Yeah, doing alright.
32 00:05:09.890 ⇒ 00:05:24.469 Brylle Girang: Gotcha, so I just wanted to take this, like, opportunity for us to discuss about, you know, the recent announcement by OTAM, and I want to make sure that, you know, I get… I get your side, and we get to help you with our next steps, but…
33 00:05:24.800 ⇒ 00:05:25.290 Samuel Roberts: Sure.
34 00:05:25.290 ⇒ 00:05:32.499 Brylle Girang: Let’s do some retro here. I also just want to understand, like, what happened, maybe what’s on your mind, what are your thoughts?
35 00:05:32.870 ⇒ 00:05:42.199 Samuel Roberts: Yeah, so I… I mean, I went through sort of what he had posted there, that’s why I said, like, I understand the decision. There were some points there that I’m not really sure,
36 00:05:42.470 ⇒ 00:05:53.689 Samuel Roberts: sure about, but yeah, I mean, just at a high level, I think I can understand some of it. I don’t agree with all of the assessment, but…
37 00:05:53.840 ⇒ 00:06:03.540 Samuel Roberts: I think part of it for me has just been, like, resourcing in general, and, like, trying to get stuff done, while also SLing.
38 00:06:03.900 ⇒ 00:06:11.430 Samuel Roberts: Which has been, you know, probably more work IC-wise than I ideally would be doing as SL, but also with
39 00:06:11.570 ⇒ 00:06:18.099 Samuel Roberts: you know, with Mustafa out of office for a little over a week and stuff, it was just, like, all hands on deck a little bit.
40 00:06:19.390 ⇒ 00:06:22.409 Samuel Roberts: Trying to think what else… let me pull up my notes here.
41 00:06:22.410 ⇒ 00:06:22.860 Brylle Girang: Sure.
42 00:06:22.860 ⇒ 00:06:28.360 Samuel Roberts: I mean, I have a whole thing in notes, so I don’t necessarily need to jump into it right now, but it’s there for my…
43 00:06:28.870 ⇒ 00:06:30.600 Samuel Roberts: My thoughts, but
44 00:06:30.940 ⇒ 00:06:37.929 Samuel Roberts: Yeah, I mean, I guess I’d like to hear a little bit more, maybe… have you been in the loop a little bit more last night?
45 00:06:38.350 ⇒ 00:06:46.999 Samuel Roberts: because I know I had to get offline, so I don’t know, like, how things played out last night a little bit, but I’d love to hear a little bit more, maybe, about that side of it before I jump in.
46 00:06:47.290 ⇒ 00:06:51.780 Brylle Girang: I think, you know, this was not, like, a one-night decision.
47 00:06:52.020 ⇒ 00:06:52.570 Samuel Roberts: Fair.
48 00:06:52.570 ⇒ 00:07:07.159 Brylle Girang: this was a really hard decision, and this was, like an amalgamation of the things that we have seen over a period of the past few weeks, but I think I’m more interested into learning more about the things that you don’t agree with.
49 00:07:07.160 ⇒ 00:07:08.460 Samuel Roberts: Sure, okay.
50 00:07:08.690 ⇒ 00:07:09.390 Brylle Girang: Yeah, I…
51 00:07:09.390 ⇒ 00:07:23.970 Samuel Roberts: Yeah, I can go through. Yeah, so, like, I… he mentioned Andy Renewal Risk and Eden cancellation risk. Okay. Both of those are the first time I’m hearing that there was issues with that. I know there was a slightly missed milestone, that…
52 00:07:23.970 ⇒ 00:07:32.689 Samuel Roberts: I was able to resolve the next day when Pranav mentioned it. The anti-renewal risk surprised me, because the last thing I heard, they were very happy after the…
53 00:07:32.850 ⇒ 00:07:39.870 Samuel Roberts: migration and, the usage of Andy was up. Pranav just posted the other day.
54 00:07:39.970 ⇒ 00:07:51.080 Samuel Roberts: Looking at the rail, the number of thumbs down versus thumbs up versus no feedback still seems pretty good. So I was surprised to hear that, because that had not been surfaced to me at all.
55 00:07:51.510 ⇒ 00:07:54.849 Samuel Roberts: What else do I got here?
56 00:07:55.340 ⇒ 00:08:06.509 Samuel Roberts: Yeah, I think it’s… part of it, I think last night was a little bit of a… or the end of the day yesterday was a little bit of a scramble with some of the ABC stuff, and I think part of that is just the way Janiece batches her review of tickets.
57 00:08:06.640 ⇒ 00:08:18.779 Samuel Roberts: So I think it sometimes seems a little bit worse, maybe, than it is. There’s definitely going to be issues with the… the data is changing, and the database, and the central docs, and those updates are going to be happening, and the way they use ANDI is…
58 00:08:18.920 ⇒ 00:08:20.400 Samuel Roberts: Not,
59 00:08:21.220 ⇒ 00:08:35.090 Samuel Roberts: it’s not something we can really do, like, a golden data set for, because of the way, like, previous questions are… would have different answers than new questions and things like that, so it’s just, like, I think we’ve been tackling them as they come in, and some of the issues…
60 00:08:35.270 ⇒ 00:08:43.310 Samuel Roberts: were resolved fairly simply, and then some others we identified and moved on with those. What else do I have here?
61 00:08:45.120 ⇒ 00:08:50.959 Samuel Roberts: That’s not… could be… hold on, let me re-read the message, because I definitely typed something wrong here.
62 00:08:52.280 ⇒ 00:09:06.640 Samuel Roberts: Oh, execution timeline, yeah. He says, and slow execution timeline on Eden, also the first I’m kind of hearing about that. I feel like we mapped out the milestones, you know, Pranav put the plan together, I did the technical part,
63 00:09:07.420 ⇒ 00:09:08.540 Samuel Roberts: I…
64 00:09:08.870 ⇒ 00:09:16.050 Samuel Roberts: there was a little bit of confusion, I think, about the next technical part, and Pranav and I thought I’d worked out how that was gonna go.
65 00:09:16.240 ⇒ 00:09:23.089 Samuel Roberts: that’s the first I’m hearing. I think they’re slow on that end, in terms of, like, the deadlines, I guess, because we had mapped all those out.
66 00:09:23.270 ⇒ 00:09:24.610 Samuel Roberts: A few weeks ago.
67 00:09:24.610 ⇒ 00:09:25.230 Brylle Girang: Okay.
68 00:09:27.690 ⇒ 00:09:46.190 Samuel Roberts: Yeah, I guess another confusion I have, I guess, maybe this is a good time to clarify, like, when we had set up the CSO, the SLs, and initially the EPs, they were kind of, in addition to being ICs, and it sounds like CSO is a role now, and so I don’t… like, Pranav was…
69 00:09:46.320 ⇒ 00:09:53.610 Samuel Roberts: the one that I, like, was gonna be executing on Eden from the plan, like, he and I had discussed that previously, and then…
70 00:09:53.790 ⇒ 00:10:00.179 Samuel Roberts: Utam didn’t like that, we weren’t really able to change that until Mustafa got back,
71 00:10:00.590 ⇒ 00:10:14.140 Samuel Roberts: But that had been the plan from the beginning. I guess with Pranav shifting from, like, an engineer to a CSO, and not necessarily, like, dual rolling that way, I wasn’t super clear about that. Okay.
72 00:10:14.140 ⇒ 00:10:22.679 Samuel Roberts: But, you know, he and I had discussed that previously, that when we were putting the tickets together, who would be executing on them, and he had said he was going to, so I thought that was part of it, but maybe I’m…
73 00:10:22.750 ⇒ 00:10:26.390 Samuel Roberts: Just not quite following there.
74 00:10:27.730 ⇒ 00:10:37.760 Samuel Roberts: Yeah, I think, playbook stuff, things like that, is just things I haven’t really been able to have a lot of heads-down time on, because I’ve been jumping in to other things, just because we’re, you know.
75 00:10:38.090 ⇒ 00:10:50.410 Samuel Roberts: I guess we’re down in Engineer then if we’re losing Pranav as, like, a resource, and so then I have my, you know, kind of two junior mid-level engineers, and I’m still jumping in to… to fix things, or patch things, or help out, to keep…
76 00:10:50.440 ⇒ 00:11:03.159 Samuel Roberts: velocity going, and so I think that’s just… I haven’t had a chance to really stick my head into it and dive into all that stuff. I have thoughts, but I haven’t been able to really, you know, get them out because there’s been so much other stuff going on there.
77 00:11:04.940 ⇒ 00:11:07.830 Samuel Roberts: Yeah, that’s mostly what I have here.
78 00:11:09.300 ⇒ 00:11:15.580 Samuel Roberts: you know, I think this is not the first time some of this stuff has come up, but even in those other times, I think there’s something where I…
79 00:11:15.710 ⇒ 00:11:23.570 Samuel Roberts: hear about this then, and so I’m not sure if things are being escalated more directly to Utam, and like, I’ll talk with Pranav, and things seem…
80 00:11:23.990 ⇒ 00:11:34.150 Samuel Roberts: okay, and then all of a sudden, I’ll be like, oh, Pranav’s on this, he can’t be on this, and I’m like, okay, that’s the first time. You know, so I’m not sure where the escalations are necessarily going exactly, but it seems like they just get shot right up.
81 00:11:34.150 ⇒ 00:11:34.880 Brylle Girang: Okay.
82 00:11:34.930 ⇒ 00:11:37.720 Samuel Roberts: I think some of the, you know, some of the Andy stuff is definitely, like.
83 00:11:37.900 ⇒ 00:11:44.020 Samuel Roberts: It’s a… it’s a meaty project that was… Kind of scaffolded out early.
84 00:11:44.730 ⇒ 00:11:53.839 Samuel Roberts: And I’ve been trying to get that migration going, which took a while, because we were still maintaining the old system, because obviously it has to keep going, and so things were a little slow there.
85 00:11:54.110 ⇒ 00:11:55.260 Samuel Roberts: But I think…
86 00:11:55.420 ⇒ 00:12:02.059 Samuel Roberts: I didn’t realize how upset ABC sounds like they are if they’re worried about renewal risk, so that’s not news I’m hearing.
87 00:12:03.020 ⇒ 00:12:06.620 Samuel Roberts: But besides that, I thought we made good progress there.
88 00:12:06.740 ⇒ 00:12:11.360 Samuel Roberts: Yeah, I mean, that’s sort of most of my thoughts based on what I have written down here.
89 00:12:11.710 ⇒ 00:12:14.780 Brylle Girang: Okay, gotcha. So, I think…
90 00:12:15.080 ⇒ 00:12:22.789 Brylle Girang: from what I’m hearing, you’re a little bit blindsided into how things are currently going, and you feel like
91 00:12:23.180 ⇒ 00:12:26.629 Brylle Girang: You, you didn’t, you didn’t see this coming.
92 00:12:26.830 ⇒ 00:12:27.520 Brylle Girang: Basically.
93 00:12:27.520 ⇒ 00:12:42.139 Samuel Roberts: I mean, it… I could kind of feel last night when it seemed like everyone was panicking from some stuff there, because Janiece finally batched her tickets to do them, and so when we had our little bug squash…
94 00:12:42.390 ⇒ 00:12:48.809 Samuel Roberts: Kenovskip saying, I’ll talk to Utam, I’ll talk to Utam, so I could kind of tell that there had been chatter already. I think…
95 00:12:49.090 ⇒ 00:12:56.080 Samuel Roberts: In some ways, it’s not a bad idea, because some of the, like, you know, without more resources, like, I’m…
96 00:12:56.270 ⇒ 00:13:07.610 Samuel Roberts: pulled in a couple directions anyway, and so, like, if I’m able to be, you know, more of a senior IC right now, and let that run, maybe that will help stabilize things a little bit, if Utam can SL.
97 00:13:07.960 ⇒ 00:13:10.559 Samuel Roberts: But, yeah, I mean, not…
98 00:13:10.680 ⇒ 00:13:20.359 Samuel Roberts: again, like, there have been a few other times when things were posted, and he made some comments, and I thought we could address those, and I thought, you know, we’re trying to tackle them, but I guess I’m…
99 00:13:21.080 ⇒ 00:13:24.309 Samuel Roberts: not… quite up to…
100 00:13:25.000 ⇒ 00:13:40.279 Samuel Roberts: all the little pieces that I was dropping, you know, juggling a few things, so I guess that’s sort of where… I wouldn’t say necessarily blindsided, but a little bit, I thought there’d be a little more of a, you know, let’s figure out how to remedy this, which I guess we’re doing now, but I can see how this is a way to move forward with it, so…
101 00:13:40.280 ⇒ 00:13:42.790 Brylle Girang: Okay, okay, gotcha, I hear you, I hear you.
102 00:13:43.390 ⇒ 00:13:46.509 Brylle Girang: Okay, and then, so you mentioned that…
103 00:13:48.430 ⇒ 00:13:55.420 Brylle Girang: the rules of being an SL, you thought that it should be on top of an IC work, so that’s the…
104 00:13:55.420 ⇒ 00:13:57.320 Samuel Roberts: So… Go ahead.
105 00:13:57.320 ⇒ 00:13:58.550 Brylle Girang: of your time.
106 00:13:58.770 ⇒ 00:14:04.590 Brylle Girang: has been dedicated to, like, actually doing IC work, and you’re doing, like, most of the engineering.
107 00:14:04.940 ⇒ 00:14:18.669 Samuel Roberts: It’s not mostly engineering, but it’s like, you know, I was getting those technical plans together, I was getting the tickets together for that, I was jumping in, you know, so that was sort of more SL stuff, trying to keep the actual projects running. You know, I’m jumping in
108 00:14:18.670 ⇒ 00:14:25.909 Samuel Roberts: Other times to help Pranav debug some auth issues that took a while, jumping in to help Casey with the ABC stuff.
109 00:14:26.180 ⇒ 00:14:30.700 Samuel Roberts: Last week to get something stood up there for the linear,
110 00:14:31.670 ⇒ 00:14:35.330 Samuel Roberts: what is it, the CDC, the… central.copilot.
111 00:14:35.950 ⇒ 00:14:38.040 Samuel Roberts: So, like, I just feel like I’m…
112 00:14:38.520 ⇒ 00:14:42.909 Samuel Roberts: Pulled into those things, fairly frequently to… to help out.
113 00:14:43.050 ⇒ 00:14:55.559 Samuel Roberts: And because of that, I just haven’t had the time to really be like, okay, here’s the block where I’m gonna work on a playbook, or work on a list of playbooks, or try to figure that out. And so, maybe this is just my, you know… again, I think when…
114 00:14:55.670 ⇒ 00:15:07.560 Samuel Roberts: this system first started coming out, and it was… you know, we were all team members, but still, like, different roles, and then that kind of shifted, and I think maybe I just haven’t shifted along with that.
115 00:15:09.800 ⇒ 00:15:19.119 Samuel Roberts: But yeah, like I said, I wasn’t sure if Pranav is a resource I can use to plan out the, you know, allocations and things like that. You know, obviously, like, if he’s…
116 00:15:19.280 ⇒ 00:15:30.539 Samuel Roberts: CSO, it seems like he has other responsibilities beyond just the clients, and so I… it sounds like it’s less of that, kind of, we’re adding this as a role on top of the other role.
117 00:15:31.550 ⇒ 00:15:36.119 Samuel Roberts: Which, I can understand, I just… I didn’t fully understand that at the time, I guess, so…
118 00:15:36.550 ⇒ 00:15:38.730 Brylle Girang: Okay, okay, okay, gotcha.
119 00:15:38.920 ⇒ 00:15:41.499 Brylle Girang: Okay, I was trying to, like, gather more information.
120 00:15:41.500 ⇒ 00:15:43.260 Samuel Roberts: Sure, of course, of course, yeah, no, by all means.
121 00:15:43.260 ⇒ 00:15:56.379 Brylle Girang: I will be asking more questions to prove. Definitely. I think one of the main challenges that Otama’s also stated here, and I think you are also touching upon this point, is when it comes to, like, communication.
122 00:15:57.060 ⇒ 00:16:01.649 Brylle Girang: Their challenges, communicating, our priorities, our progress.
123 00:16:01.890 ⇒ 00:16:02.960 Samuel Roberts: Sure.
124 00:16:03.410 ⇒ 00:16:04.850 Brylle Girang: How do you feel there?
125 00:16:05.600 ⇒ 00:16:09.600 Samuel Roberts: In what… in what way? Like, me… from me or to me?
126 00:16:09.990 ⇒ 00:16:10.530 Samuel Roberts: Or both.
127 00:16:10.530 ⇒ 00:16:15.059 Brylle Girang: From you, I mean, I have seen, like, Pranav Tagu, and then…
128 00:16:15.180 ⇒ 00:16:21.060 Brylle Girang: Your responses are a little bit, you know, delayed, in a way, and we did… we did.
129 00:16:21.060 ⇒ 00:16:28.500 Samuel Roberts: Delayed in a way what? Like, I don’t, like… I mean, that’s kind of the nature of, like, async and what I’m doing other things. I don’t know what you mean by delayed. Is it, like…
130 00:16:29.570 ⇒ 00:16:32.520 Samuel Roberts: What, what do you, what do you, like, what kind of context are we talking here?
131 00:16:32.520 ⇒ 00:16:39.289 Brylle Girang: So, I mean that there’s always a need, like, to bump things for it to be acted on.
132 00:16:39.840 ⇒ 00:16:49.090 Samuel Roberts: I would push back on that and say it’s not always a need, but when someone feels the need, it then appears to always be a need, if that makes sense.
133 00:16:50.270 ⇒ 00:16:56.269 Samuel Roberts: I… I don’t know how else to address that besides, like, the…
134 00:16:56.650 ⇒ 00:17:05.239 Samuel Roberts: priorities of some people are different than when I’m working on other things, and I don’t know how else to address that when things are more remote and async in general, but,
135 00:17:05.480 ⇒ 00:17:06.640 Samuel Roberts: I…
136 00:17:07.810 ⇒ 00:17:16.970 Samuel Roberts: without seeing specific examples, I’m not necessarily sure, like, what… like, I understand what you’re saying, and things get bumped, things get bumped all the time for…
137 00:17:19.480 ⇒ 00:17:29.819 Samuel Roberts: But, I mean, reflagging things, I don’t think is necessarily… I mean, if it’s… if it’s… we’re talking days of something, I can understand. I think there’s… there was some of that with the technical plan, where I wasn’t…
138 00:17:30.290 ⇒ 00:17:31.010 Brylle Girang: Yeah, yeah, yeah.
139 00:17:31.010 ⇒ 00:17:35.039 Samuel Roberts: Clear enough on what was even needed to be done, because we had a very…
140 00:17:36.240 ⇒ 00:17:40.999 Samuel Roberts: I don’t know how to describe the SOW, but it was, not…
141 00:17:41.470 ⇒ 00:18:01.219 Samuel Roberts: fully fleshed out previously, so then I’m operating on lack of information and trying to pull that information and get it from Pranav, and then Pranav saying, just do it, and I’m like, I need more info, and we… but I thought we had resolved that. Like, I had gone back and forth with Pranav, I had gone back and forth with Utam, I think we… we kind of understood that, and I was able to get those… get that done.
142 00:18:01.590 ⇒ 00:18:19.489 Samuel Roberts: I don’t… that’s the only one I can think of maybe where I need to be bumped beyond more than a day that I think of offhand, but, I think sometimes it is just, like, someone says something and I don’t get to it within the time frame that they think, but I think that’s also just the nature of
143 00:18:19.600 ⇒ 00:18:23.770 Samuel Roberts: async and having multiple things… work streams and things like that, so…
144 00:18:24.020 ⇒ 00:18:27.030 Brylle Girang: Okay, okay, okay, gotcha, okay, that helps.
145 00:18:27.720 ⇒ 00:18:29.870 Brylle Girang: Just a moment here.
146 00:18:30.020 ⇒ 00:18:34.899 Brylle Girang: I also have notes, and I can’t seem to find those, but… Yeah, so I guess.
147 00:18:34.900 ⇒ 00:18:35.430 Samuel Roberts: Yeah.
148 00:18:35.430 ⇒ 00:18:38.160 Brylle Girang: One important question that I also wanted to ask you is.
149 00:18:39.530 ⇒ 00:18:41.980 Brylle Girang: So I’m going to, like, put it bluntly.
150 00:18:42.220 ⇒ 00:18:42.670 Samuel Roberts: Sure.
151 00:18:43.030 ⇒ 00:18:50.480 Brylle Girang: How do you feel about being NSL? Do you still want to be NSL? Do you want to be more of an IC role?
152 00:18:51.290 ⇒ 00:18:53.000 Samuel Roberts: I mean, I…
153 00:18:53.160 ⇒ 00:18:58.930 Samuel Roberts: I guess my understanding of what an SL is has needs to shift a little bit, because, like, again, when we were…
154 00:18:59.110 ⇒ 00:19:04.479 Samuel Roberts: starting this, it was, okay, you’re gonna be the SL, and it’s gonna be on top of
155 00:19:05.220 ⇒ 00:19:08.749 Samuel Roberts: you know, working. Now it seems like it’s more of a…
156 00:19:09.110 ⇒ 00:19:13.660 Samuel Roberts: Title and a role, rather than a… Kind of…
157 00:19:14.080 ⇒ 00:19:19.620 Samuel Roberts: also piece. I don’t… I’m not opposed to it, I think part of it is just, like.
158 00:19:20.130 ⇒ 00:19:24.319 Samuel Roberts: There’s only so many of us to get the work done, and only so many of us that are…
159 00:19:26.300 ⇒ 00:19:44.869 Samuel Roberts: you know, I don’t want to say, like, you know, Casey Mustaf are great, but sometimes I need to jump in and give them a hand. Same with Pranav, I had to jump in and give him a hand, and so I think there’s elements where it’s not going to be a point when I can’t… and if you’re going to call that IC or not, I feel like that was me as SL stepping in to help with things, whatever way you want to map that.
160 00:19:46.170 ⇒ 00:20:01.039 Samuel Roberts: you know, I think we’re trying to hire, and I think once we get another engineer, that’ll definitely, like, ease what we can do at this point. Obviously, that’s going to keep as projects come in, but I’m not against VNSL, I think I just haven’t really had the…
161 00:20:01.130 ⇒ 00:20:11.960 Samuel Roberts: the time to dig in and sink my teeth into it, because other things are still happening. And so, I don’t want those other things to drop, and I think I’ve kind of prioritized different things, which seems to be an issue, so…
162 00:20:12.230 ⇒ 00:20:14.019 Brylle Girang: Okay, okay, gotcha.
163 00:20:14.900 ⇒ 00:20:20.659 Brylle Girang: Alright, I think, you know, I’m just going to try and give more of an insight on why.
164 00:20:20.660 ⇒ 00:20:21.250 Samuel Roberts: Sure.
165 00:20:21.250 ⇒ 00:20:21.780 Brylle Girang: Why, why you…
166 00:20:21.780 ⇒ 00:20:22.240 Samuel Roberts: Finally.
167 00:20:22.240 ⇒ 00:20:27.730 Brylle Girang: way. I think one of the most important pieces that we’re That we’re not…
168 00:20:28.130 ⇒ 00:20:29.580 Brylle Girang: How do you call this?
169 00:20:31.030 ⇒ 00:20:47.250 Brylle Girang: that we’re not properly handling here is when it comes to, like, ownership and communication, and also that’s what I’m getting based on our discussion here. I think the major issue here is that the issues, the issues that are arising from, you know, the technical pieces of it.
170 00:20:47.250 ⇒ 00:20:47.710 Samuel Roberts: leak?
171 00:20:47.710 ⇒ 00:20:48.870 Brylle Girang: Here’s the chat it up.
172 00:20:49.040 ⇒ 00:20:53.109 Brylle Girang: The escalations are coming from Pernav, and not from you.
173 00:20:53.490 ⇒ 00:20:56.270 Brylle Girang: And what we are expecting is that
174 00:20:56.580 ⇒ 00:21:01.009 Brylle Girang: If things are broken in the execution side, in the technical side.
175 00:21:01.380 ⇒ 00:21:02.210 Samuel Roberts: Mmm…
176 00:21:02.210 ⇒ 00:21:05.150 Brylle Girang: person that we’re hearing it from.
177 00:21:05.150 ⇒ 00:21:12.590 Samuel Roberts: Right, and I think part of it is the execute… the escalation comes from Pranav to someone else, and not necessarily to me all the time.
178 00:21:12.590 ⇒ 00:21:22.859 Brylle Girang: Not that way. I mean, there’s no… there’s no, there are no escalations that are not happening within the group chat. What I mean is that if there are block…
179 00:21:22.860 ⇒ 00:21:27.949 Samuel Roberts: I don’t know if I believe that based on where I’m hearing things at, like, it seems like I’m catching things secondhand sometimes, and I don’t…
180 00:21:27.950 ⇒ 00:21:34.790 Brylle Girang: Okay, I hear you there, I hear you there, but from my understanding, you know, what I’m seeing is that
181 00:21:34.950 ⇒ 00:21:37.169 Brylle Girang: For the things that are happening in the group chat?
182 00:21:37.170 ⇒ 00:21:38.279 Samuel Roberts: Sure. Okay.
183 00:21:38.550 ⇒ 00:21:39.700 Brylle Girang: Yeah,
184 00:21:40.030 ⇒ 00:21:50.550 Brylle Girang: I think, you know, if we’re working on a plan forward, I would love to, like, see you be more… how do you call this? Be more verbal with what…
185 00:21:50.550 ⇒ 00:21:51.150 Samuel Roberts: Sure, okay.
186 00:21:51.150 ⇒ 00:21:52.120 Brylle Girang: So, for example.
187 00:21:52.120 ⇒ 00:21:59.569 Samuel Roberts: Well, for ABC, like, Pranav meets with Janiece, talks with Janice, gets a message from Janice as client-facing.
188 00:22:00.530 ⇒ 00:22:14.520 Samuel Roberts: things are breaking when it’s… it’s bugs that we have to address. I’m not sure where in that process is me jumping in. Is it… is it before that? Is it me just saying we are not allowed to have any bugs in this… this…
189 00:22:14.770 ⇒ 00:22:20.480 Samuel Roberts: dirty data kind of thing. Like, I’m just not sure, I guess, where in the process I’m able to do that.
190 00:22:20.770 ⇒ 00:22:26.109 Samuel Roberts: And… and not… Have as much client interaction that way.
191 00:22:26.630 ⇒ 00:22:41.099 Samuel Roberts: Okay. Like, if they’re coming to Pranav, and then Pranav is going where, I guess, exactly? You know, there’s… there’s triage tickets coming in, there’s lots of that, like, she batches them and does that, and it seems like a fire when it happens, I think, because this is not the first time that we’ve…
192 00:22:41.570 ⇒ 00:22:43.970 Samuel Roberts: Felt like this, but,
193 00:22:44.310 ⇒ 00:22:50.569 Samuel Roberts: I think… I’m just not sure where in the process, like, is the ideal flow, maybe. That’s the happy path here.
194 00:22:50.750 ⇒ 00:22:56.140 Brylle Girang: Okay, okay, that, that, that makes sense. So you think that, How do you call this?
195 00:22:57.230 ⇒ 00:23:05.090 Brylle Girang: You think… do you think that you don’t have, like, the opportunities to, like, escalate things, because it’s not routing through you? Is that…
196 00:23:05.090 ⇒ 00:23:10.030 Samuel Roberts: Especially, yeah, like, yesterday, I… when it, you know, that stuff came through, I got it because Pranav…
197 00:23:10.310 ⇒ 00:23:12.920 Samuel Roberts: Had a message from Denise, I think,
198 00:23:13.110 ⇒ 00:23:18.860 Samuel Roberts: you know, the… I learned that he put together a UI that…
199 00:23:19.100 ⇒ 00:23:31.400 Samuel Roberts: for… for Eden, for a demo later this week, when he said, you know, there was… or someone, I think Mustafa mentioned that Pranav had mentioned that something was there. Just that kind of stuff, where I’m like, that I’m not…
200 00:23:32.700 ⇒ 00:23:46.509 Samuel Roberts: looped in, I guess, so I can’t even, you know, or… or what’s being escalated to me doesn’t seem like it’s… like, it seems like it’s a… like, clearly he needed to do something to do the demo, and he put something together. I had no idea about that, you know what I mean? Until…
201 00:23:46.710 ⇒ 00:23:49.000 Samuel Roberts: Much later this week. Okay.
202 00:23:49.840 ⇒ 00:23:55.619 Samuel Roberts: I think, yeah, there’s definitely more I could be doing, certainly, to stay on top of these things,
203 00:23:57.180 ⇒ 00:24:03.229 Samuel Roberts: But part of that is also just, like, a time constraint, jumping in on things. And I, yeah, I mean, maybe more vocal, I can… I can try to…
204 00:24:04.630 ⇒ 00:24:10.500 Samuel Roberts: do that. I guess I don’t fully know what that… again, what the happy path here is for that, but… Okay.
205 00:24:10.690 ⇒ 00:24:14.580 Samuel Roberts: I understand what you’re saying, I don’t necessarily… fully…
206 00:24:15.730 ⇒ 00:24:34.580 Samuel Roberts: I don’t say I don’t agree, because I understand that the ideal scenario is not me necessarily jumping in to get tickets done or to help out that way, but sometimes it is. And so, like, owning the technical side of it, which is, you know, the whole delivery of the stuff is, you know, hard when I’m not still getting the feedback of what’s, you know.
207 00:24:34.580 ⇒ 00:24:35.140 Brylle Girang: Yeah, okay.
208 00:24:35.140 ⇒ 00:24:50.199 Samuel Roberts: Like, I know things have been broken with the database, things are constantly broken, like, there’s bad data in there, there’s been bad data, we did several pass… I did… I manually went in and did several passes before Pranav even had, you know, switched over. It was still Amber, and I was getting clarification there from her as PM, I guess.
209 00:24:50.830 ⇒ 00:24:55.069 Samuel Roberts: part of it is… is just the nature of the data at ABC.
210 00:24:55.280 ⇒ 00:24:58.679 Samuel Roberts: And I think it… We’re… we’re working… but again, like.
211 00:24:59.080 ⇒ 00:25:05.970 Samuel Roberts: the… the feedback ratio doesn’t seem crazy to me. I think we’re squashing them as they come. I don’t necessarily think if it’s a…
212 00:25:08.800 ⇒ 00:25:19.270 Samuel Roberts: it’s not systemic in that way, I think it’s just the nature of that. Like, the way everything was spread out ABC, it was all brought into these central docs, we also centralized into the database to help that out. You know, we’ve…
213 00:25:19.470 ⇒ 00:25:22.040 Samuel Roberts: done these things, and I guess I…
214 00:25:22.320 ⇒ 00:25:25.589 Samuel Roberts: If it’s not enough, it’s not enough, and we can keep going, but,
215 00:25:26.390 ⇒ 00:25:36.190 Samuel Roberts: you know, I think the fact that there are bugs in the data, or that things appear a certain way when someone has made this new type of request.
216 00:25:36.450 ⇒ 00:25:46.129 Samuel Roberts: And we catch it now, and we can address it, and move on. It’s hard to know, you know, it’s not like there’s 5 types of requests that Andy gets. It’s not like it’s a standard thing. They use…
217 00:25:46.200 ⇒ 00:26:04.199 Samuel Roberts: acronyms and knowledge, and they don’t always necessarily know how they’re expecting it, and they saw things were doubled up, but they weren’t really doubled up, they were different services and things like that. Like, this is just a little bit of that where I think it seems like a fire, and it’s not always, but, so I’m getting a little off track here, so… Okay. Yeah, go ahead, sorry.
218 00:26:04.440 ⇒ 00:26:16.279 Brylle Girang: Okay, gotcha. I think that’s really helpful. And I’m getting the major themes here. Like, for your, you know, for your information, I’m going to be discussing this with Otang.
219 00:26:16.630 ⇒ 00:26:17.099 Samuel Roberts: Of course, of course.
220 00:26:17.100 ⇒ 00:26:19.469 Brylle Girang: Trying to gather more information, but…
221 00:26:19.470 ⇒ 00:26:19.790 Samuel Roberts: Yep.
222 00:26:20.160 ⇒ 00:26:20.810 Brylle Girang: Yeah, I think.
223 00:26:20.810 ⇒ 00:26:23.820 Samuel Roberts: Yeah, and I understand he’s busy, but I also would have appreciated him.
224 00:26:23.990 ⇒ 00:26:24.410 Brylle Girang: Yep.
225 00:26:24.740 ⇒ 00:26:28.539 Samuel Roberts: making some time as well to discuss this, given… but I understand he’s busy with…
226 00:26:28.540 ⇒ 00:26:37.249 Brylle Girang: You know, definitely, I think, especially when it comes to the technical side, I’m not an engineer, so I can’t help you with anything when it comes to, like, the technical side.
227 00:26:37.250 ⇒ 00:26:38.120 Samuel Roberts: Yeah, totally.
228 00:26:38.120 ⇒ 00:26:45.750 Brylle Girang: what I wanted to get here is, like, you know, the… the… how do you call this? Like… like, the personal and then the relationship side of things.
229 00:26:45.750 ⇒ 00:26:46.819 Samuel Roberts: Yeah, totally, totally.
230 00:26:46.820 ⇒ 00:26:57.349 Brylle Girang: I think I’m getting what I need here, but definitely, I’m going to be, you know, I’m going to be pushing Utam to have a call with you and have a sit-down with you, because this is really important, and.
231 00:26:57.350 ⇒ 00:26:57.760 Samuel Roberts: Yeah.
232 00:26:57.760 ⇒ 00:27:03.980 Brylle Girang: He needs to also be communicating this with you, but… Yeah, I think,
233 00:27:04.650 ⇒ 00:27:15.650 Brylle Girang: One thing that I would gladly appreciate is if you could, you know, draft, like, our plan forward for each of the points that Utam has mentioned, and I’m more than happy to help you out with that.
234 00:27:16.520 ⇒ 00:27:19.999 Brylle Girang: Asynchronously or offline, before you send it over?
235 00:27:20.920 ⇒ 00:27:25.689 Brylle Girang: I think, you know, one major theme that’s sticking out to me is that
236 00:27:25.840 ⇒ 00:27:30.050 Brylle Girang: You then… you have the need to jump on things.
237 00:27:30.200 ⇒ 00:27:36.710 Brylle Girang: And then, like, no… no one knows that. And I think that’s not helping us out here.
238 00:27:36.710 ⇒ 00:27:40.499 Samuel Roberts: Might not be, but I feel like it’s not… it’s not, I mean…
239 00:27:40.780 ⇒ 00:27:50.880 Samuel Roberts: Pranav and Casey both knew I was jumping in. You know, it’s not like… I mean, I don’t know where the line is where the SL is executing anything, given the resources we have,
240 00:27:51.890 ⇒ 00:27:54.029 Samuel Roberts: And so maybe that’s just a line, yeah.
241 00:27:54.030 ⇒ 00:28:02.630 Brylle Girang: Like, that’s the main point. Like, if you are, you know, really short with resources, you need to, like, shout all over the place.
242 00:28:02.630 ⇒ 00:28:08.539 Samuel Roberts: Yeah, well, we’re hiring… I mean, I don’t think it’s… it’s not like a… shouting all over the place isn’t necessarily helpful, you know what I mean? Like, we’re… we’re…
243 00:28:08.750 ⇒ 00:28:27.779 Samuel Roberts: we’re trying to hire, we’re looking at that, we have projects coming, you know, we’re trying to work this way, and I, you know, I think it was a little bad the last, like I said, the last week and a half with, you know, down an engineer especially, so I think things feel a little worse, maybe, right now to me, because I was definitely, like, jumping in a lot more. I think, you know.
244 00:28:28.760 ⇒ 00:28:38.350 Samuel Roberts: understanding the resources I have to allocate, what I do and don’t have is helpful. And I think, you know, I’m not…
245 00:28:39.290 ⇒ 00:28:43.650 Samuel Roberts: Like, there’s still gonna be things that come up, and this was… you know.
246 00:28:43.900 ⇒ 00:29:01.170 Samuel Roberts: just the nature of tech, and especially the nature of the Andy project, I feel like, you know, Eden and I have less clarity on in general, but, that’s, you know, we’re still operating on the plan that we had there, and I know that changed a little bit, but also didn’t change, so I’m not really, it’s a little murky there, but… Yeah.
247 00:29:01.370 ⇒ 00:29:01.890 Samuel Roberts: And…
248 00:29:01.890 ⇒ 00:29:14.179 Brylle Girang: I think, you know, hiring is not, like, the only solution to this. I think if you could have, you know, shouted last week that, hey, we’re down an engineer, etc, Utam, can you jump in? Like, that could have helped a lot.
249 00:29:14.580 ⇒ 00:29:17.810 Brylle Girang: you know, instead of, I think one thing.
250 00:29:17.810 ⇒ 00:29:27.400 Samuel Roberts: I don’t see how that would have been helpful here, though. Like, me jumping in is probably better faster than Utam jumping in on a project he doesn’t have the context on, and I feel like…
251 00:29:27.500 ⇒ 00:29:39.409 Samuel Roberts: if that meant I had to delay, you know, getting playbooks out a little bit later, like, I… there’s… there’s still… I mean, I just… I guess the priorities are really my issue. In my mind, it was the clients, but…
252 00:29:41.100 ⇒ 00:29:45.939 Samuel Roberts: I mean, I don’t know if that’s the right or wrong way to prioritize my time, personally, so…
253 00:29:45.940 ⇒ 00:29:52.579 Brylle Girang: Okay. Yeah, well, I’m not talking about, you know, the playbooks, and I know, I agree with you, like, the clients are.
254 00:29:52.580 ⇒ 00:29:57.400 Samuel Roberts: Sure, but, like, what would I have done differently last week besides me jumping in if it was Utam jumping in?
255 00:29:57.820 ⇒ 00:29:59.870 Brylle Girang: So that’s something that, you know, I can answer.
256 00:29:59.870 ⇒ 00:30:03.750 Samuel Roberts: That’s kind of my point, like, I don’t necessarily think, like, me jumping in was the…
257 00:30:03.910 ⇒ 00:30:17.229 Samuel Roberts: I think the best way for me to resolve that, if that’s not, like, I’m happy to hear it differently, I just don’t think, you know, Utam is also very busy and has, you know, plenty of other responsibilities. I don’t…
258 00:30:19.290 ⇒ 00:30:25.250 Samuel Roberts: I just… I didn’t see that as a… I don’t see that as the better alternative here, but I understand, like, it’s an option.
259 00:30:25.590 ⇒ 00:30:26.990 Brylle Girang: Yeah, okay, gotcha.
260 00:30:27.500 ⇒ 00:30:34.090 Brylle Girang: Yeah, this is really helpful, and, you know, I just wanted to… get your thoughts, so…
261 00:30:34.090 ⇒ 00:30:34.780 Samuel Roberts: Yeah, totally.
262 00:30:35.000 ⇒ 00:30:46.999 Brylle Girang: I think one of the main points that I got here is that you still want to continue as NSL, but you need, like, better clarification on, like, what are you supposed to do? Are you supposed to…
263 00:30:47.080 ⇒ 00:30:55.860 Brylle Girang: What are the CSOs supposed to do? And you also want, like, a better escalation path, or… you want to be looked in on things
264 00:30:56.180 ⇒ 00:31:00.170 Brylle Girang: Earlier, you want to develop, you know, things, like, on a better way.
265 00:31:02.940 ⇒ 00:31:07.220 Samuel Roberts: Yeah, I don’t think that… The escalation path has been… great.
266 00:31:07.490 ⇒ 00:31:09.500 Samuel Roberts: You know,
267 00:31:09.960 ⇒ 00:31:17.920 Samuel Roberts: like, I had to get clarification on what the missed milestone was, because Pranav hadn’t made that clear to me until I saw the message kind of thing.
268 00:31:18.690 ⇒ 00:31:25.250 Samuel Roberts: And it’s just, you know, I knew he had some issues with the service, and this is more technical, but I knew there were some issues that, like.
269 00:31:25.480 ⇒ 00:31:30.169 Samuel Roberts: we try to resolve a certain way, I eventually resolved a different way, things like that.
270 00:31:30.560 ⇒ 00:31:32.650 Samuel Roberts: But, like, yeah, I don’t think it was…
271 00:31:33.510 ⇒ 00:31:38.699 Samuel Roberts: brought to me that way, I think it went… Straight up,
272 00:31:39.750 ⇒ 00:31:42.670 Samuel Roberts: So yeah, I think that’s part of it. I think, yeah, I mean, I…
273 00:31:44.460 ⇒ 00:32:00.819 Samuel Roberts: I think the balance of SL, I see, like, I don’t want to be completely out of the tech, I don’t want to be completely out of the code, and I think that’s fine. I don’t think, you know, a manager that just tells people what to do is necessarily the best kind of manager. I think you know how to lead by doing, and so I appreciate that, too. I think it’s just…
274 00:32:01.490 ⇒ 00:32:06.199 Samuel Roberts: I’m… the… the… the…
275 00:32:06.470 ⇒ 00:32:15.009 Samuel Roberts: prioritization, I guess, of the kind of SL work, the client work, like, where that all needs to fall is probably a thing for me.
276 00:32:16.520 ⇒ 00:32:20.110 Samuel Roberts: Yeah, I think it’s… that’s… that’s probably the biggest thing. You know, I’m… I…
277 00:32:20.250 ⇒ 00:32:24.820 Samuel Roberts: I’m kind of excited to get into that work. I haven’t really been able to yet. More of the…
278 00:32:25.090 ⇒ 00:32:38.850 Samuel Roberts: SL, like, landing stuff, but, you know, even just putting together the tickets and planning out the tech for the projects, I thought was, you know, a better process than what we’ve done in the past anyway, so I think, like, it’s… it’s… it’s getting there.
279 00:32:39.160 ⇒ 00:32:47.670 Samuel Roberts: But, yeah, I mean, I definitely don’t want to not do this work. I don’t want to, you know, I don’t want to say, like, no, no, no, just give me the code, let me code, kind of thing, but,
280 00:32:48.820 ⇒ 00:32:56.179 Samuel Roberts: yeah, I mean, I… if I’m not doing a good job, I want to try to remedy that, rather than just be like, nope, I’m off, kind of thing.
281 00:32:56.180 ⇒ 00:32:58.770 Brylle Girang: Yeah, okay. Well, that’s what I want to hear, so…
282 00:32:58.770 ⇒ 00:33:12.449 Samuel Roberts: Exactly, that’s kind of what I… you know, that being said, like, whether or not the SL lines up exactly, like, we can… we can make that all, you know, understanding. But yeah, no, I definitely don’t want to just be like, nope, I’ll just code, give me the code, kind of thing.
283 00:33:13.100 ⇒ 00:33:16.779 Samuel Roberts: It’s just, yeah, but… I’m just rambling again, but yes.
284 00:33:16.780 ⇒ 00:33:24.520 Brylle Girang: I understand, and I feel your frustration here. I think that, you know, the frustration is there.
285 00:33:24.810 ⇒ 00:33:25.130 Samuel Roberts: And…
286 00:33:25.130 ⇒ 00:33:28.860 Brylle Girang: Yeah, I think that’s what I want also to happen, because if you’re not
287 00:33:29.190 ⇒ 00:33:31.839 Brylle Girang: That’s going to be concerning, right?
288 00:33:31.840 ⇒ 00:33:33.009 Samuel Roberts: Yeah, of course, of course.
289 00:33:33.010 ⇒ 00:33:38.169 Brylle Girang: But yeah, I think this is… this has been really helpful. I get the major schemes here.
290 00:33:38.170 ⇒ 00:33:38.760 Samuel Roberts: Okay.
291 00:33:39.250 ⇒ 00:33:46.260 Brylle Girang: I’m also… I might send a Slack message to you before I send it over to them, just so that, you know, we’re on the same page, and.
292 00:33:46.260 ⇒ 00:33:46.880 Samuel Roberts: Totally.
293 00:33:46.880 ⇒ 00:33:57.609 Brylle Girang: questions are actually correct and true. Okay. But, yeah, I’m going to be sending this over. Definitely, I’m going to ask Utam to schedule time with you, maybe not this week, so that.
294 00:33:57.610 ⇒ 00:33:59.050 Samuel Roberts: That’s… yeah, I understand, yeah.
295 00:33:59.050 ⇒ 00:34:10.090 Brylle Girang: continue with the plan, and then, you know, have some sort of a better plan forward starting next week. And one thing that I would want us to do is, you know, have a clear path forward.
296 00:34:10.090 ⇒ 00:34:10.650 Samuel Roberts: Welcome.
297 00:34:11.090 ⇒ 00:34:17.250 Brylle Girang: we need to verbalize that, you know, you’re still going to be an SL based on how you want it.
298 00:34:17.510 ⇒ 00:34:22.959 Brylle Girang: But, you know, there are things that we need to improve.
299 00:34:24.449 ⇒ 00:34:36.659 Samuel Roberts: Sure, yeah, that’s, that’s, that’s fair. Okay, so then I guess, so next step is I’ll expect a message from you, next steps for me, I guess, in this current situation is, what are you thinking here?
300 00:34:36.940 ⇒ 00:34:43.139 Brylle Girang: Yeah, so, my next steps is just to, you know, brainstorm this with Otam. I’m going to tell her…
301 00:34:43.280 ⇒ 00:34:52.789 Brylle Girang: how you feel, what you understand, what are the disconnects between our views and then your views. And then, for you, I guess,
302 00:34:53.949 ⇒ 00:35:05.250 Brylle Girang: It’s just, you know, a clear path forward, and focus on the client work, I guess, for this week, and make sure that we can take, you know, away the bulk of what we need to do on the technical side.
303 00:35:05.870 ⇒ 00:35:06.440 Samuel Roberts: Okay.
304 00:35:07.490 ⇒ 00:35:08.800 Brylle Girang: Does that sound clear?
305 00:35:10.300 ⇒ 00:35:10.820 Brylle Girang: Eric?
306 00:35:11.560 ⇒ 00:35:12.340 Samuel Roberts: I’m sorry?
307 00:35:12.490 ⇒ 00:35:14.109 Brylle Girang: Does that sound clear and fair?
308 00:35:14.820 ⇒ 00:35:17.039 Samuel Roberts: Yeah, I think so.
309 00:35:18.960 ⇒ 00:35:21.630 Samuel Roberts: something popped into my head, and I just lost it.
310 00:35:21.830 ⇒ 00:35:25.709 Samuel Roberts: I don’t know right now, but if I think of it, I’ll message you. But, yeah, no, I think that sounds…
311 00:35:26.370 ⇒ 00:35:30.529 Samuel Roberts: That sounds fine. I mean, like I said, I wanted, you know, I want the work to get done, I want it to get done well, I don’t want to, like…
312 00:35:30.760 ⇒ 00:35:45.050 Samuel Roberts: hold up anything, I don’t want to be responsible for, like, bad… you know, so I get that. I just… whatever the process is for the next, you know, until we… whatever it was, end of the month, he said, we can hash that out then. Okay, so I’ll… I’ll…
313 00:35:45.410 ⇒ 00:35:50.509 Samuel Roberts: Expect a message from you, and then hopefully a chance to chat with you sometime next week.
314 00:35:50.710 ⇒ 00:35:51.929 Brylle Girang: Yeah, definitely.
315 00:35:51.930 ⇒ 00:35:53.220 Samuel Roberts: Alright, cool. Okay. Alright.
316 00:35:53.220 ⇒ 00:35:54.479 Brylle Girang: Thank you so much, Sam.
317 00:35:54.480 ⇒ 00:35:55.520 Samuel Roberts: Yeah, thank you as well.
318 00:35:55.520 ⇒ 00:35:56.260 Brylle Girang: Bye-bye.
319 00:35:56.260 ⇒ 00:35:57.639 Samuel Roberts: Appreciate the time. Bye.