Meeting Title: Pranav - Brylle - L&D Check-In Date: 2026-04-14 Meeting participants: Brylle Girang, Pranav
WEBVTT
1 00:00:55.850 ⇒ 00:00:56.820 Brylle Girang: Amen.
2 00:00:57.770 ⇒ 00:00:59.239 Pranav: Hey, B, how’s it going?
3 00:00:59.430 ⇒ 00:01:00.470 Brylle Girang: Good!
4 00:01:00.740 ⇒ 00:01:01.909 Brylle Girang: How are you doing?
5 00:01:02.610 ⇒ 00:01:04.119 Pranav: Pretty good, pretty good.
6 00:01:05.519 ⇒ 00:01:09.949 Brylle Girang: So, I was looking at your cursor usage. Let me share my screen.
7 00:01:16.899 ⇒ 00:01:26.539 Brylle Girang: I was not able to, like, dive deeper into, like, comparing last month to this month, but you can see here, like, your rank at 9.
8 00:01:27.789 ⇒ 00:01:42.159 Brylle Girang: and your favorite model is premium. So, this is good context, but I would need to do a better job when it comes to, like, actually building a cursor report compared to what I built previously, but.
9 00:01:42.700 ⇒ 00:01:44.239 Brylle Girang: How do you feel about this?
10 00:01:45.630 ⇒ 00:01:49.540 Pranav: Interesting, yeah, I mean, it kind of makes… so this is for…
11 00:01:50.300 ⇒ 00:01:55.419 Brylle Girang: This is for… Yeah, March 17th to March… to April 15, rather.
12 00:01:56.050 ⇒ 00:02:09.540 Pranav: Yeah, so for lines of code, makes sense. I feel like I’ve been kind of… In Utam wants me to do more of this, is just, like, write less code, like, challenge yourself to write less code.
13 00:02:09.810 ⇒ 00:02:15.315 Pranav: And it did feel like, you know, besides just, like, last week,
14 00:02:16.310 ⇒ 00:02:18.380 Pranav: Actually, not last week, the week before.
15 00:02:18.380 ⇒ 00:02:18.780 Brylle Girang: Yeah.
16 00:02:18.780 ⇒ 00:02:26.409 Pranav: I wasn’t really writing code at all. It was really just, like, project planning, using Cursor to…
17 00:02:26.870 ⇒ 00:02:34.559 Pranav: like, for roadmaps, maybe future scopes of work, things like that. Yeah, yeah. So, yeah, it makes sense to me.
18 00:02:34.790 ⇒ 00:02:37.860 Brylle Girang: I actually think that this is not, like, the best
19 00:02:38.080 ⇒ 00:02:44.500 Brylle Girang: how do you call this? The best metric that we’re… that we need to look at? Because, as you mentioned, this is about lines of code.
20 00:02:44.690 ⇒ 00:02:51.970 Brylle Girang: And I feel like for most of the people here in Brainforge, we don’t need to measure, like, the lines of code, because most of them.
21 00:02:51.970 ⇒ 00:02:52.350 Pranav: I’m like.
22 00:02:52.350 ⇒ 00:03:03.590 Brylle Girang: you know, asking cursor, trying to brainstorm with cursor, etc. And that’s why I stopped, like, the usage report, because I don’t feel like it’s helping us understand what our people are doing.
23 00:03:03.790 ⇒ 00:03:10.300 Brylle Girang: And that’s also why I’m super interested in, like, Miranda’s project, the open work one, because
24 00:03:10.640 ⇒ 00:03:16.190 Brylle Girang: That should give us better insights into how our people are actually using our platform.
25 00:03:16.950 ⇒ 00:03:21.759 Pranav: Oh, so is this just a dashboard that Cursor gives you, or did you generate this?
26 00:03:21.760 ⇒ 00:03:25.379 Brylle Girang: No, this is… this is, like, the generic cursor dashboard.
27 00:03:25.380 ⇒ 00:03:28.040 Pranav: It’s a review of just, like, token usage.
28 00:03:28.040 ⇒ 00:03:31.880 Brylle Girang: Yeah, we can’t, we can’t. We have been trying,
29 00:03:32.140 ⇒ 00:03:42.239 Brylle Girang: token usage, like, skill usage, etc. There’s no way for us to do that, and that’s why we’re building a new platform. That’s… that’s one of the main reasons for it.
30 00:03:42.780 ⇒ 00:03:46.589 Pranav: That’s annoying. So, is this the only view, or is there anything else here that’s, like.
31 00:03:46.590 ⇒ 00:03:47.020 Brylle Girang: Yo.
32 00:03:47.500 ⇒ 00:03:54.669 Brylle Girang: Yeah, this is, like, the only useful V for us. There are line edits, there are active users. This is basically it.
33 00:03:54.770 ⇒ 00:03:55.570 Brylle Girang: You know?
34 00:03:56.640 ⇒ 00:03:59.180 Brylle Girang: Doesn’t… doesn’t really give us much.
35 00:03:59.970 ⇒ 00:04:01.500 Pranav: Oh, okay, that’s a shame.
36 00:04:02.850 ⇒ 00:04:08.639 Brylle Girang: Maybe let me try… filtering this. Cool.
37 00:04:12.250 ⇒ 00:04:17.099 Brylle Girang: So, 729 messages sent, and there’s no… there’s even no way to, like, compare.
38 00:04:17.350 ⇒ 00:04:21.440 Brylle Girang: Months, unless we… Maybe let’s try it out.
39 00:04:21.940 ⇒ 00:04:24.270 Brylle Girang: March 7th and April 15.
40 00:04:25.210 ⇒ 00:04:27.630 Brylle Girang: It’s February 17th, March.
41 00:04:28.430 ⇒ 00:04:35.649 Brylle Girang: So, 729, and then… 320, yeah, you… you increase your usage. Listen about that.
42 00:04:35.650 ⇒ 00:04:36.020 Pranav: I can see.
43 00:04:36.710 ⇒ 00:04:40.050 Brylle Girang: Over the past two periods, so… I think this.
44 00:04:40.050 ⇒ 00:04:49.680 Pranav: Starting in March, I really, like, think after talking to you more, talking to Utena more, like, I started to really just do everything in cursor.
45 00:04:49.680 ⇒ 00:04:52.830 Brylle Girang: Yeah, and how does it, you know, how does it help?
46 00:04:53.670 ⇒ 00:05:06.720 Pranav: I like it, I like it. I think what I need to do a better job of is building out skills, and then just taking advantage… I do take advantage of the skills that are there currently,
47 00:05:06.950 ⇒ 00:05:14.969 Pranav: I think your messages in Slack, and then, like, every once in a while when you, like, mention them in meetings, like, I’m definitely listening. Okay.
48 00:05:15.650 ⇒ 00:05:17.860 Pranav: However, like, for some of them.
49 00:05:18.070 ⇒ 00:05:26.250 Pranav: they… I feel like I’m… I have to do a lot of, like, refactoring of it anyways. So, like, for the weekly message,
50 00:05:26.720 ⇒ 00:05:35.020 Pranav: like, in the beginning of the week, or end of the week is the one I usually try to do, because the beginning of the week, I’m usually in meetings with them anyways.
51 00:05:36.090 ⇒ 00:05:44.440 Pranav: sometimes it just doesn’t get across exactly like the information that I’m trying to. So it ends up being, like, maybe I have to…
52 00:05:44.670 ⇒ 00:05:57.720 Pranav: fill in… it depends, like, sometimes it does a better job some weeks, some weeks it’s like I have to basically rewrite the whole thing. But it’s still a net positive, like, and that’s just one use case where it’s, like, maybe not as much of a net positive.
53 00:05:57.860 ⇒ 00:06:01.260 Pranav: Everywhere else, like, it’s super useful.
54 00:06:01.260 ⇒ 00:06:15.009 Brylle Girang: Okay. Yeah. One thing that we’re also trying to, like, explore is how we can create a better feedback loop between our people and the skills that we’re building, because right now, if you don’t, like, commit, if you don’t
55 00:06:15.330 ⇒ 00:06:24.039 Brylle Girang: If you don’t change the skill, if you don’t ask for the skill to be changed, it will be as it is, and you’ll be stuck refactoring it every time you use it.
56 00:06:24.680 ⇒ 00:06:39.619 Brylle Girang: We have been trying to explore, like, how can we make it a better experience, similar to how you’re doing it with ABC, Andy, the QA part, where they can just, you know, say something, and then the central doc gets changed.
57 00:06:39.860 ⇒ 00:06:43.879 Brylle Girang: we want something like that, but since we’re using GitHub.
58 00:06:44.080 ⇒ 00:06:46.849 Brylle Girang: we need to be, like, you know, in the CICD loop.
59 00:06:47.250 ⇒ 00:06:51.700 Brylle Girang: And we’re stuck with that… we’re stuck with that using cursor.
60 00:06:52.040 ⇒ 00:06:58.380 Brylle Girang: And that’s also why I was super interested with open work, because that should give us, like, the opportunity and the ability to do that.
61 00:06:58.570 ⇒ 00:07:07.050 Brylle Girang: The goal is that if a user needs to tell the agent that, hey, the skill is wrong, we need to change this.
62 00:07:07.170 ⇒ 00:07:18.330 Brylle Girang: update this, it should automatically be implemented into the skill, without, like, the user asking for a report, or without the user asking for the change to be made manually.
63 00:07:18.540 ⇒ 00:07:19.600 Brylle Girang: So, hopefully.
64 00:07:19.600 ⇒ 00:07:20.080 Pranav: That’s a little fella.
65 00:07:20.080 ⇒ 00:07:21.300 Brylle Girang: in the future.
66 00:07:21.640 ⇒ 00:07:22.490 Pranav: But…
67 00:07:22.490 ⇒ 00:07:30.329 Brylle Girang: Yeah, I just think that it’s too much work for CSOs to change a skill when it’s, you know, the end of the week or the start of the week.
68 00:07:30.550 ⇒ 00:07:39.469 Brylle Girang: And I’m pretty sure that you don’t have the time to, like, go, you know, create a plan in Cursor and then publish that change or update that skill, etc.
69 00:07:40.480 ⇒ 00:07:45.970 Pranav: I mean, I think these are probably meetings that maybe if you, me, Garrett.
70 00:07:46.260 ⇒ 00:08:05.430 Pranav: like, Greg have a meeting together, or individually, like, I don’t know. Maybe just, like, having… what I’m trying to do, too, with, like, my, like, client teams, too, with, like, Sam, Mustafa, Casey, is, like, I’ll have, like, working sessions in place. Like, I’m almost, like, blocking off time for things that I know are gonna be valuable.
71 00:08:05.480 ⇒ 00:08:08.200 Pranav: Just like to get done, because…
72 00:08:08.340 ⇒ 00:08:27.740 Pranav: Yeah, I guess… because you’re right, like, my motivation on a Friday after I’ve just, like, sent out that message to, like, then refactor the cursor skill, test it out, is low. But if I had just done that 3 weeks ago, I’d be spending less time this week on doing it again, right? So…
73 00:08:27.970 ⇒ 00:08:29.590 Pranav: It needs to be done.
74 00:08:30.000 ⇒ 00:08:33.020 Brylle Girang: Yeah, that makes sense, yeah. Yeah.
75 00:08:33.429 ⇒ 00:08:42.939 Brylle Girang: I’m also trying to, like, as part of L&D, trying to figure out how we can do that, like, if a user has feedback that gets submitted to selling your ticket.
76 00:08:42.950 ⇒ 00:09:00.949 Brylle Girang: we do the change, you know, go through it with the CSOs, etc. But I do agree with you. I think this week… so what we’re doing with OTAM is we’re trying to, like, swap priorities week by week. Like, this week I’m focusing on CSOs, and that’s why I’m having this talk with you, and then Greg yesterday.
77 00:09:00.950 ⇒ 00:09:06.790 Brylle Girang: Next week, I’m going to be focusing on SLs, and then Autumn will be back with CSLs, etc.
78 00:09:06.990 ⇒ 00:09:17.269 Brylle Girang: So, this week, I’m going to be focusing on CSOs and trying to, like, learn more about what your challenges and what your problems are, and how we can help you as delivery leadership.
79 00:09:17.490 ⇒ 00:09:22.950 Brylle Girang: And speaking of, you know, challenges, etc, how are you doing right now with Sam?
80 00:09:24.900 ⇒ 00:09:33.050 Pranav: Yeah, I think it’s, like, a learning type thing. One thing I was gonna mention, like, in that chat that…
81 00:09:33.450 ⇒ 00:09:37.539 Pranav: you know, that you’re in with the rest of the CSOs at Newtown is just…
82 00:09:38.940 ⇒ 00:09:46.879 Pranav: I want there to be, like… I don’t want to have to answer SL questions, even though I can.
83 00:09:47.020 ⇒ 00:09:47.920 Pranav: Right? Because.
84 00:09:47.920 ⇒ 00:09:48.560 Brylle Girang: Yeah.
85 00:09:48.560 ⇒ 00:09:49.869 Pranav: At the end of the day, like…
86 00:09:50.310 ⇒ 00:09:56.299 Pranav: I… I know we’ll be a better functioning team if I am not, like, the…
87 00:09:56.590 ⇒ 00:10:03.210 Pranav: the person that needs to… like, I don’t want to be the one making the final say for a technical approach.
88 00:10:03.420 ⇒ 00:10:04.629 Brylle Girang: Exactly. Right. Yeah.
89 00:10:04.630 ⇒ 00:10:06.919 Pranav: I should be the one that…
90 00:10:07.740 ⇒ 00:10:21.499 Pranav: like, if I come to you for a technical approach, like, I don’t want to come to the table with, like, a technical approach. I want you to be the one to, like, architect it, and then if it doesn’t fit the product that we’re trying to build, then that’s where I step in. Okay.
91 00:10:21.530 ⇒ 00:10:35.470 Pranav: I think there’s a little… like, I just had a call this morning, and I… honestly, I’d be curious if you have time to, like, just analyze that transcript, too, to, like, let me know where I could approve there, and I wanted to ask Uten this specifically, but you can as well.
92 00:10:36.060 ⇒ 00:10:43.379 Pranav: Am I phrasing, like, am I… am I articulating what I’m trying to have the SLs do?
93 00:10:43.670 ⇒ 00:10:52.000 Pranav: in a right way. Like, I think… I feel like I am repeating myself in, hey, I’m trying to…
94 00:10:52.480 ⇒ 00:10:56.970 Pranav: I want you guys to fully own the technical approach, like… Yeah.
95 00:10:57.490 ⇒ 00:11:06.959 Pranav: And so if I’m… if I’m coming to the… like, I can come to the table with, like, a bunch of ideas, like, I can, right? I have the… it’s not like I’m completely out of water there.
96 00:11:07.770 ⇒ 00:11:21.009 Pranav: However, like, the SL should be kind of the ones to do that, and it would take a lot off of my plate, too, if, like, I don’t need to be thinking about that. I can just, like, hear a great solution from them, and then be like, okay, that makes sense to me, and then just, like, start…
97 00:11:21.130 ⇒ 00:11:23.419 Pranav: Start working on it.
98 00:11:23.610 ⇒ 00:11:31.709 Brylle Girang: Yeah, yeah. I think you’re doing a great job when it comes to, like, establishing your boundaries as a CSO, and I think one of the hardest things that you have
99 00:11:31.890 ⇒ 00:11:35.890 Brylle Girang: That you have overcome from moving from…
100 00:11:36.190 ⇒ 00:11:44.720 Brylle Girang: to Andy and to Eden AI as a CSO, and is completely, like, delegating the technical aspect to your SLs.
101 00:11:44.760 ⇒ 00:11:56.879 Brylle Girang: And what I’m seeing right now is that the SLs are not properly supporting you when it comes to that, and you’re… you’re now having this dilemma to… am I going to jump in with the technical approach, or am I going to wait?
102 00:11:57.200 ⇒ 00:12:01.660 Brylle Girang: for… for… for Sam, or for the SLs to… to jump in.
103 00:12:02.280 ⇒ 00:12:02.880 Brylle Girang: But…
104 00:12:03.310 ⇒ 00:12:03.830 Pranav: Yeah.
105 00:12:03.830 ⇒ 00:12:04.180 Brylle Girang: Something like that.
106 00:12:04.180 ⇒ 00:12:06.180 Pranav: Speaking there, too. Yeah, sorry, go ahead.
107 00:12:06.320 ⇒ 00:12:15.759 Brylle Girang: I’m going to analyze the transcript. I have seen your call with Awish and Sam, but can you tell me more about it? Like, what did you…
108 00:12:15.760 ⇒ 00:12:16.130 Pranav: Yeah.
109 00:12:16.130 ⇒ 00:12:17.629 Brylle Girang: How did you feel about that call?
110 00:12:19.070 ⇒ 00:12:23.850 Pranav: Yeah, I just…
111 00:12:24.480 ⇒ 00:12:35.790 Pranav: Like, I would honestly have wanted to not even be on that call, because it’s a… it’s a call, kind of figuring out the technical approach. I think at this point, it should be pretty clear
112 00:12:35.810 ⇒ 00:12:43.469 Pranav: what product we’re trying to build. Yeah. I’ve tried to do that. If I’m not doing a good job explaining it, then…
113 00:12:43.470 ⇒ 00:12:56.029 Pranav: there’s also, like, or if it’s just not being able to digest from, like, what I’m seeing, there’s also, like, transcripts of every single client call where I’m getting all my information. There’s the external channel with all the information as well.
114 00:12:56.060 ⇒ 00:13:01.079 Pranav: And so, all the information is there for them to understand the product,
115 00:13:01.620 ⇒ 00:13:09.999 Pranav: And so, if that’s the case, then I really shouldn’t need to be there in terms of the technical approach, right?
116 00:13:10.100 ⇒ 00:13:22.750 Pranav: all that’s really required… if I’m thinking about, if I put my, like, my SL hat on, I just need to know what the product is, and then I will… that’s the input, the output is going to be the optimal technical approach. Yeah.
117 00:13:24.240 ⇒ 00:13:25.450 Pranav: So… Okay.
118 00:13:25.600 ⇒ 00:13:39.790 Pranav: I just felt like I was driving a lot of that call, right? I’m getting questions a lot about, like, oh, so do you want this technical approach, or do you want that technical approach? And it’s like, no, like, you tell me, like, what technical approach we do, right?
119 00:13:40.530 ⇒ 00:13:46.630 Pranav: Yeah, that’s just kind of how I felt about that call, yeah.
120 00:13:46.940 ⇒ 00:13:56.839 Brylle Girang: Okay, so it looks like you felt like a client, and not… and that was the CSO, and then they felt like, you know, an IEC and not the SL, because they were asking about.
121 00:13:56.840 ⇒ 00:13:57.379 Pranav: A little bit.
122 00:13:57.380 ⇒ 00:13:58.530 Brylle Girang: things. Okay.
123 00:13:58.530 ⇒ 00:13:59.970 Pranav: Yeah. Yeah.
124 00:13:59.970 ⇒ 00:14:05.240 Brylle Girang: And the how should be under their plate. It should not be under yours. I agree with you on that.
125 00:14:06.380 ⇒ 00:14:10.430 Brylle Girang: Okay, gotcha. So, I guess, you know, I’m…
126 00:14:10.880 ⇒ 00:14:13.170 Brylle Girang: Going to be focusing on, like.
127 00:14:13.380 ⇒ 00:14:25.899 Brylle Girang: Sam’s line, when it comes to, like, keeping them in place. I’m going to be supporting you when it comes to Eden, and then ABC, and my ask from you is that if you need, like, to push Sam.
128 00:14:27.000 ⇒ 00:14:35.210 Brylle Girang: don’t even try to do that. Reach out to me, and I’m going to be the one, like, pushing Sam to do it all, so you can focus on the CSO stuff.
129 00:14:35.380 ⇒ 00:14:47.390 Brylle Girang: So, this is just temporary until, you know, we figure out a way to solve this permanently, but in the meantime, I just don’t want you to, like, you know, go through it all over again, like.
130 00:14:47.810 ⇒ 00:15:00.480 Brylle Girang: explain things all over again, and then, you know, try to push the SLs to do whatever they were supposed to do, and I want you to focus on how to actually deliver a good, kind experience, as you always want it to be.
131 00:15:01.510 ⇒ 00:15:02.130 Pranav: Yeah.
132 00:15:02.130 ⇒ 00:15:02.709 Brylle Girang: Does that sound good?
133 00:15:03.660 ⇒ 00:15:10.200 Pranav: Yeah, so… And I think maybe I need to touch up a little bit on… I feel like I…
134 00:15:10.760 ⇒ 00:15:16.390 Pranav: I… am… I feel pretty confident that I’m doing what I need to be doing as a CSO.
135 00:15:16.390 ⇒ 00:15:16.710 Brylle Girang: Yeah.
136 00:15:16.710 ⇒ 00:15:24.009 Pranav: Now, I think I’m probably overstepping a little bit on… doing some SL work.
137 00:15:24.190 ⇒ 00:15:32.310 Pranav: So, I think all that documentation about, like, what SL should be doing, like, the standards that we defined, like, a few weeks ago, that’s still in the vault, right?
138 00:15:32.310 ⇒ 00:15:32.950 Brylle Girang: Yeah, yeah.
139 00:15:33.090 ⇒ 00:15:44.779 Pranav: That’s, like, the latest info. Okay, so I’ll reread that, and then, I’ll send you a Slack message later today, kind of like, hey, this is how I see, like, Andy and Eden going, in terms of, like.
140 00:15:44.940 ⇒ 00:15:46.940 Pranav: me and you, like, what I’ll be…
141 00:15:47.840 ⇒ 00:16:07.340 Pranav: messaging, in, like, the… in the… in our internal channel, I’ll be like, hey, B, like, what is, status on this? Right? Things like that. And then, it’s up to you to kind of sync with then Mustafa and Casey on those, like, specific features that we’re trying to push week to week.
142 00:16:07.600 ⇒ 00:16:17.410 Brylle Girang: Yeah, no, I’m going to be… I’m going to be pushing, like, Sam. I’m not going to be pushing Case and Mustafa, because again, that’s Sam’s role, that’s Sam’s responsibility.
143 00:16:17.950 ⇒ 00:16:20.699 Pranav: Oh, I see what you’re saying. Okay, okay, so you’re not stepping in as a…
144 00:16:20.700 ⇒ 00:16:37.100 Brylle Girang: No, no, no, no, I’m not stepping as an SL, rather, I’m trying to be, like, the middle one between you and Sam, since we’re having this challenge right now, and I’m going to be the one, like, pushing Sam to, like, step up and make sure that Pranav doesn’t need to worry about the SL stuff.
145 00:16:38.280 ⇒ 00:16:39.669 Pranav: Okay, yeah.
146 00:16:40.070 ⇒ 00:16:43.210 Pranav: Yeah, I mean, I also just want to make sure that I’m, like, kind of…
147 00:16:43.500 ⇒ 00:16:45.600 Pranav: Making things clear, too, you know?
148 00:16:46.010 ⇒ 00:16:51.680 Pranav: Like, I think there’s probably, like, some things that I could maybe improve on as well here.
149 00:16:52.340 ⇒ 00:17:01.270 Pranav: But I feel like, yeah, like, the technical approach thing is one thing where I’m like, I feel like this is an SL thing, and I am…
150 00:17:01.950 ⇒ 00:17:11.890 Pranav: I’m already over… overthinking that… that specific area, which would save me a lot of time, because I think that’s, like, the most complex part of being an SL.
151 00:17:11.890 ⇒ 00:17:13.540 Brylle Girang: Yeah, yeah. Okay.
152 00:17:13.930 ⇒ 00:17:22.829 Brylle Girang: Yeah, so I’m going to be, like, sitting in as kind of a PM, but this time I’m going to be focusing on, like, making sure that we remove
153 00:17:22.980 ⇒ 00:17:28.500 Brylle Girang: as, the blockers between, you know, SLs and the technical approach.
154 00:17:29.460 ⇒ 00:17:30.250 Brylle Girang: Does that sound good?
155 00:17:30.930 ⇒ 00:17:32.249 Pranav: Yeah, that sounds good.
156 00:17:32.250 ⇒ 00:17:32.840 Brylle Girang: Okay.
157 00:17:33.040 ⇒ 00:17:36.460 Pranav: Yeah, but I think also sometimes, too, right, like.
158 00:17:37.040 ⇒ 00:17:49.990 Pranav: I may need to just, like, do things just to get things done, right? Like, I think that’s, like, another disconnect that I’m noticing with just this… this organization, is that…
159 00:17:50.170 ⇒ 00:17:52.979 Pranav: everything falls onto the CSO, and…
160 00:17:53.350 ⇒ 00:18:00.309 Pranav: I… I like that to a certain extent, because it’s like, hey, I control my own destiny, but, you know, if…
161 00:18:00.410 ⇒ 00:18:05.869 Pranav: we move so fast that if I don’t get a response on something, or if, like.
162 00:18:05.870 ⇒ 00:18:06.699 Brylle Girang: I just…
163 00:18:08.080 ⇒ 00:18:20.539 Pranav: And also, sometimes, like, if it gets to… I don’t know if it’s got to this point yet, or if I’m subconsciously doing this. I probably am subconsciously doing, like, just reaching out to Casey and Mustafa about certain things, like… Yeah.
164 00:18:20.760 ⇒ 00:18:23.360 Pranav: Maybe in a way that… or, like.
165 00:18:24.110 ⇒ 00:18:29.470 Pranav: I’m the one maybe, like, grooming Linear and things like that.
166 00:18:29.620 ⇒ 00:18:33.500 Pranav: Now, I just do that because I know, like, this needs to get done right now, like…
167 00:18:33.860 ⇒ 00:18:37.180 Pranav: And it’s not done, so I just do it.
168 00:18:37.550 ⇒ 00:18:40.150 Pranav: Yeah, I should maybe track those things.
169 00:18:40.150 ⇒ 00:18:43.829 Brylle Girang: Yeah, yeah, that’s what I was going to say, like, if you…
170 00:18:44.260 ⇒ 00:19:00.020 Brylle Girang: if it comes down to that, then maybe at least document it, maybe say in the group chat, like, hey Sam, I had to, like, jump in and groom linear, I had to do this, etc, just so that we have paper trail, and, you know, we have something that we can
171 00:19:00.120 ⇒ 00:19:15.580 Brylle Girang: maybe build metrics on. And one thing that we’re also tracking is, like, the interventions needed for each role. Like, how often does UTAM do jump in to fix something? How often… how often do you need to jump in to work on SL stuff, etc.
172 00:19:15.660 ⇒ 00:19:23.669 Brylle Girang: So, I know that I agree with you, like, with the standards and with the speed that we’re setting in place, it’s really hard to, like, sit
173 00:19:23.770 ⇒ 00:19:34.779 Brylle Girang: just sit and wait for things to get done, and you need to jump in at times just to make sure that things go… get moving. But if that happens, again, you know.
174 00:19:34.930 ⇒ 00:19:40.460 Brylle Girang: make sure that the SLs know that that’s happening, and it’s not acceptable.
175 00:19:41.540 ⇒ 00:19:47.890 Pranav: Yeah, I think what I need to do, too, is just, I need to read the standards for the SLs.
176 00:19:48.020 ⇒ 00:20:00.800 Pranav: Just so, like, I can feel more confident about, like, what I should be doing and what I shouldn’t be doing. I think as the weeks go on, I’m learning more about, like, okay, this was an SL thing, this was a CSL thing, this was an IC thing.
177 00:20:00.840 ⇒ 00:20:09.569 Pranav: And so I… but I think that’s… that’s where I can improve a little bit, like, I’ll go through the vault, make sure that’s clear to me,
178 00:20:09.880 ⇒ 00:20:13.979 Pranav: And then, yeah, I think I’ll probably reach out. I’ll just reach out into that,
179 00:20:14.320 ⇒ 00:20:22.659 Pranav: into that group chat that Utsam made with, like, the CSOs and you and Utsam, so, with what I feel like is the right…
180 00:20:22.770 ⇒ 00:20:24.949 Pranav: Like, right, delegation of responsibilities.
181 00:20:24.950 ⇒ 00:20:37.410 Brylle Girang: Yep. Okay, yeah. I also had this conversation with Greg, and, like, you had the same feedback. Like, the responsibilities are clear, but still not 100% crystal clear.
182 00:20:38.550 ⇒ 00:20:48.399 Brylle Girang: Greg, for example, Greg… Greg wonders if IACs should, you know, provide updates to the clients, or if it’s going to be, like, the CSO-specific role.
183 00:20:48.660 ⇒ 00:20:59.590 Brylle Girang: But yeah, if you… if you find something, like, unclear with the standards, with the responsibilities, just tell us, and we’re going to make sure that, you know, we set that in stone.
184 00:21:00.440 ⇒ 00:21:02.730 Pranav: Gotcha. And maybe even…
185 00:21:03.390 ⇒ 00:21:23.259 Pranav: one way I can assess whether I’m using too much or too little of my time. It’s not a perfect measurement, but it’s like, I don’t want to be spending 40 hours of my week with just CSO responsibilities, and just managing the clients, right? It should be also, like, scoping out future work, it should be building out demos for the sales team.
186 00:21:23.300 ⇒ 00:21:31.649 Pranav: I was hoping it would be 50-50, and I think that’s what it should be, like, optimally, right? Because I think Utah mentioned how I should be able to handle, like.
187 00:21:31.780 ⇒ 00:21:39.210 Pranav: three to four of, like, AI clients, or work streams. And right now it’s two, and it’s…
188 00:21:39.960 ⇒ 00:21:41.550 Pranav: Last week?
189 00:21:42.500 ⇒ 00:21:56.170 Pranav: So, last week also, I was doing a lot of coding, which I’ve now completely, like, stopped because I’ve got Casey and Mustafa on board, and I think Sam is now aware that, like, that should be on him as well, a little bit to manage.
190 00:21:57.220 ⇒ 00:22:02.270 Pranav: So, yeah, that’ll be fixed. That’ll take off a lot of my time for this upcoming week.
191 00:22:03.670 ⇒ 00:22:22.609 Pranav: Okay, but that’s another thing I’ll keep in mind. I’ll be like, hey, my time that I wanted to spend on, you know, future scopes of work, on building out demos, had to be spent on, you know, manage… like, doing more inner management and putting out fires. Yeah. Yeah.
192 00:22:23.000 ⇒ 00:22:28.910 Brylle Girang: Yeah, also the SOs, delivery source opportunities, like, I think that’s going to be, like, a good focus.
193 00:22:29.370 ⇒ 00:22:30.050 Pranav: Yes.
194 00:22:30.190 ⇒ 00:22:30.790 Brylle Girang: Okay.
195 00:22:31.420 ⇒ 00:22:31.740 Pranav: Yep.
196 00:22:31.740 ⇒ 00:22:39.520 Brylle Girang: Alright, this is helpful for now, so I’m going to analyze the transcript after this call, and then I’ll let you know if I find something that we can improve.
197 00:22:40.370 ⇒ 00:22:42.309 Pranav: Perfect. Yeah, yeah, thank you.
198 00:22:42.520 ⇒ 00:22:43.890 Brylle Girang: Thank you, thank you, bye-bye.
199 00:22:44.390 ⇒ 00:22:45.160 Pranav: See you, B.