Meeting Title: Eden and Element Client Sync Date: 2026-04-14 Meeting participants: Robert Tseng, Jasmin Multani
WEBVTT
1 00:01:14.380 ⇒ 00:01:15.650 Jasmin Multani: Hey, Robert!
2 00:01:17.490 ⇒ 00:01:18.280 Robert Tseng: Hey, Jonathan.
3 00:01:18.900 ⇒ 00:01:20.210 Jasmin Multani: How’s it going?
4 00:01:21.050 ⇒ 00:01:22.270 Robert Tseng: Good! How are you?
5 00:01:24.980 ⇒ 00:01:29.750 Jasmin Multani: A lot’s happening, and definitely,
6 00:01:29.990 ⇒ 00:01:35.880 Jasmin Multani: just online. Just… I think that’s the name of the game for the next month, just be online.
7 00:01:35.980 ⇒ 00:01:38.029 Jasmin Multani: And just have some reflections.
8 00:01:38.240 ⇒ 00:01:39.390 Jasmin Multani: In my downtime.
9 00:01:40.530 ⇒ 00:01:45.680 Robert Tseng: Yeah, I guess, like, what’s… what is,
10 00:01:46.010 ⇒ 00:01:48.470 Robert Tseng: Amiyah, how are… how are things going?
11 00:01:49.100 ⇒ 00:01:50.060 Robert Tseng: From your perspective.
12 00:01:51.480 ⇒ 00:01:55.549 Jasmin Multani: I think I’ve been really messy, and I…
13 00:01:56.910 ⇒ 00:02:02.860 Jasmin Multani: yeah, I’ve been really messy, but I also feel like my attention span’s been focused on
14 00:02:03.080 ⇒ 00:02:04.910 Jasmin Multani: Kind of basic things, like…
15 00:02:05.990 ⇒ 00:02:22.260 Jasmin Multani: realizing, oh, a cursor was not downloaded correctly, so I had to work with Brill over again, and root cause, and fix that. And then… because that was limiting my access to the skills, and then being like, okay, well, I downloaded 1Password, I…
16 00:02:22.590 ⇒ 00:02:31.760 Jasmin Multani: Rico and I agreed that it’s activated, so what’s going on? And it took just live calls to be like, oh, this is how it’s supposed to be functioning, and this is where…
17 00:02:31.840 ⇒ 00:02:45.640 Jasmin Multani: my stages are incomplete, but I’ve given, a write-up to Kayla, I’ve given her feedback of, like, hey, this is what I did to verify, please put this into the onboarding. So…
18 00:02:45.780 ⇒ 00:03:02.140 Jasmin Multani: fingers crossed it doesn’t happen again, and I think because Brill downloaded… helped me download, like, Cursor a month ago, and then we had to re-download it again, and I think he probably knows
19 00:03:02.870 ⇒ 00:03:07.280 Jasmin Multani: Where things went wrong. And, like, what the checks are.
20 00:03:07.920 ⇒ 00:03:14.920 Jasmin Multani: So… I feel like my mistakes won’t be happening again for future onboarders.
21 00:03:15.540 ⇒ 00:03:17.730 Jasmin Multani: But that also means that…
22 00:03:19.080 ⇒ 00:03:26.679 Jasmin Multani: I needed to dig deeper into Eden, especially, or Element. I feel like the past week…
23 00:03:27.210 ⇒ 00:03:33.070 Jasmin Multani: I’ve been getting a sense of, like, how people are truly working, and how people are…
24 00:03:33.880 ⇒ 00:03:37.650 Jasmin Multani: People’s habits in terms of, like, handoffs are looking like.
25 00:03:37.920 ⇒ 00:03:44.430 Jasmin Multani: So… I see where I have to be heavy-handed.
26 00:03:44.850 ⇒ 00:03:47.090 Jasmin Multani: And, be very explicit.
27 00:03:48.430 ⇒ 00:03:51.440 Jasmin Multani: Yeah, I think…
28 00:03:52.850 ⇒ 00:03:58.929 Jasmin Multani: I’ve just been messy. I don’t like my work output. I’m just letting you know, this is not my usual work output.
29 00:03:59.120 ⇒ 00:04:05.389 Jasmin Multani: And… Yeah, just a lot of context switching, but I think,
30 00:04:05.850 ⇒ 00:04:07.789 Jasmin Multani: I just have to be heads down.
31 00:04:09.670 ⇒ 00:04:15.950 Robert Tseng: Okay. Yeah, I mean, like… as far as onboarding, I mean, that’s good feedback. I will…
32 00:04:17.290 ⇒ 00:04:32.549 Robert Tseng: bring that back to that team. I mean, onboarding is why Ryle and Kayla are here, so definitely need them to kind of figure out what went wrong there, so we’ll see what we can do about that to make it more smoother.
33 00:04:32.650 ⇒ 00:04:40.049 Robert Tseng: people in the future. And then, I mean, for within the clients, the element is…
34 00:04:40.720 ⇒ 00:04:45.570 Robert Tseng: a lot. I mean, the Element and Eden are very different clients. I think that’s probably…
35 00:04:45.900 ⇒ 00:04:54.039 Robert Tseng: And then, you know, there are… only you and I are staffed on both, so, like, I think, we can talk more about some of those,
36 00:04:54.930 ⇒ 00:05:01.080 Robert Tseng: working style, kind of, the software dynamics that I feel like we have to… we have to figure out.
37 00:05:01.730 ⇒ 00:05:05.830 Robert Tseng: I think Element requires everything to be a lot more buttoned up,
38 00:05:06.160 ⇒ 00:05:14.140 Robert Tseng: And, yeah, like, they really deliver about getting to the next milestone and the next, whereas Eden’s a lot more, kind of.
39 00:05:14.260 ⇒ 00:05:31.770 Robert Tseng: re-reigned, they let us decide what the roadmap is, but there are certain expectations around what SLAs are, and if we’re not, like, keeping up our end of the bargain, then, like, then, like, the pressure comes down from the top there. So, yeah, even the way that the engagements are structured, like.
40 00:05:31.830 ⇒ 00:05:46.500 Robert Tseng: I mean, Element is, like, a 6-month fixed milestone, like, we have to just go and knock things out, whereas for Eden, it’s just, we have this bucket of hours, we have these team members, we have certain work streams that we own, and, like, we kind of…
41 00:05:46.680 ⇒ 00:05:55.990 Robert Tseng: can… we have to just react to what… well, it shouldn’t all be reactive. It should be… there are… we know what is… what… what is… what we maintain.
42 00:05:56.180 ⇒ 00:06:09.759 Robert Tseng: And, we have a say in, like, what we work on proactively, but I think when… when we’re not, like, keeping up on the maintenance side, then, like, things start to… then they start to freak out. So, I think,
43 00:06:10.450 ⇒ 00:06:27.319 Robert Tseng: it’s… I think it’s okay, like, it tends to blow up, like, once a month, is kind of what I’ve been observing. I feel like as we’ve been adjusting the… I mean, especially heading into the quarter, we’re, like, we’re, like, moving people in and out, so I expect things to kind of, like, break, but I think we just…
44 00:06:27.420 ⇒ 00:06:33.179 Robert Tseng: you know, we’ll turn it around. Like, the work on Eden is actually very easy. It’s, like, not…
45 00:06:33.630 ⇒ 00:06:51.559 Robert Tseng: it’s not, like, complicated. They’re not… they don’t have very high expectations, compared to what Element is requiring of us, which the expectations there are too high, and I think, like, when we meet with Shivani later today, and, like, what I’m gonna prep for her is, like, I’m gonna do kind of a go-through of the
46 00:06:51.580 ⇒ 00:07:01.359 Robert Tseng: all the supply chain interviews, she’s gonna be like, hey, this person said this, I think we should bring it into the scope, and I need to, like, be able to be like, no, like, that’s…
47 00:07:01.400 ⇒ 00:07:14.329 Robert Tseng: that’s not… that’s not our scope. This is something we need to address with the tech team, or like, you know, this is not part of… yeah, so I expect to be doing more of that in my conversa… in our conversation with her later today.
48 00:07:14.330 ⇒ 00:07:29.120 Robert Tseng: But yeah, I mean, if you have any questions about, like, how to address different stakeholders and stuff, like, you know, I think I probably have the best pulse of, like, how to talk to people. Eden, I’m still kind of insulating you from, like, the ELT, because I don’t want you to get
49 00:07:29.320 ⇒ 00:07:38.499 Robert Tseng: yeah, I just… I just don’t really think it’s the right time yet. So, once you’re kind of, like, able to own the reporting, work streams, then, like, I think it’d be, like.
50 00:07:39.380 ⇒ 00:07:44.230 Robert Tseng: I’d be able to make the introduction to move it off of Greg, because they’re just tagging Greg and me and everything right now.
51 00:07:45.390 ⇒ 00:08:01.349 Jasmin Multani: Yeah, I just… yeah, so I agree, I’ll stay quiet in the Eden external channels. I just want to read what they’re saying, instead of, like, relying on screenshots. So I’ll just stay quiet and stay lurking there.
52 00:08:01.620 ⇒ 00:08:02.890 Jasmin Multani: other thing…
53 00:08:03.100 ⇒ 00:08:12.679 Jasmin Multani: I know you said I’m not supposed to be hands-on into the dashboard, but I feel like for simple things, like things that take 20 minutes, I’ll probably…
54 00:08:13.840 ⇒ 00:08:20.589 Jasmin Multani: Feel comfortable making the edits myself, rather than, like, cutting a ticket for someone else, and then being like, did you do this?
55 00:08:21.210 ⇒ 00:08:21.920 Robert Tseng: Yeah.
56 00:08:22.140 ⇒ 00:08:30.719 Robert Tseng: Yeah, I think you should feel free to do that. I mean, I… I’m doing that right now. I’m still maintaining that their ELT reporting, just because I just…
57 00:08:31.110 ⇒ 00:08:49.329 Robert Tseng: I mean, I am a little bit just not trusting that, I guess Amber can manage that, so I prefer to be the one to beat Nancy like he’s there, so kind of up to your judgment on when you feel like you need to be the one to actually, make the changes, versus, like, when you can leverage, like.
58 00:08:49.540 ⇒ 00:08:51.829 Robert Tseng: I guess, her and Abbate.
59 00:08:53.170 ⇒ 00:08:53.700 Robert Tseng: Yeah.
60 00:08:56.910 ⇒ 00:08:57.870 Jasmin Multani: Okay, okay.
61 00:08:58.750 ⇒ 00:09:04.950 Jasmin Multani: Okay, cool. I know… Amber released the Eden.
62 00:09:05.450 ⇒ 00:09:11.010 Jasmin Multani: dashboard, and she made some quick turnarounds with some of the visual asks I made.
63 00:09:11.170 ⇒ 00:09:15.350 Jasmin Multani: With that dashboard, I’m just gonna do a final measurement check.
64 00:09:15.620 ⇒ 00:09:20.660 Jasmin Multani: like, making sure the numbers look consistent all across, but I do feel like it’s…
65 00:09:21.700 ⇒ 00:09:24.139 Jasmin Multani: In a better place, and it’s addressing…
66 00:09:24.620 ⇒ 00:09:26.920 Jasmin Multani: The main questions that were asked.
67 00:09:27.700 ⇒ 00:09:30.349 Robert Tseng: Okay, yeah, I mean, I’ll see when it kind of…
68 00:09:30.850 ⇒ 00:09:36.579 Robert Tseng: comes to me, I guess, but, yeah, so you just let me know when you feel like it’s ready for me to review.
69 00:09:37.330 ⇒ 00:09:38.219 Jasmin Multani: Okay, okay, okay.
70 00:09:38.220 ⇒ 00:09:38.750 Robert Tseng: Yeah.
71 00:09:39.430 ⇒ 00:09:43.440 Jasmin Multani: Yeah, I’ll probably jam on it.
72 00:09:44.670 ⇒ 00:09:48.829 Jasmin Multani: Okay, yeah, yeah, it’ll be sent to you before noon.
73 00:09:49.000 ⇒ 00:10:02.009 Jasmin Multani: I just need to do, like, a 5-minute look-through. If we can even end this meeting by 10.25, I’ll be able to review it before my next meeting, and then, ship it to you.
74 00:10:03.130 ⇒ 00:10:21.280 Robert Tseng: Okay. Yeah, I mean, like, my goal with that is, like, I don’t… I mean, you’re… you’re managing Amber directly for now. I mean, if that ends up not working out, then we can pivot, but I basically don’t have one-on-one with her anymore, like, I don’t want her directly tagging me to review her stuff. I do think that she’s not at a place yet where she can
75 00:10:21.280 ⇒ 00:10:36.159 Robert Tseng: give me something that’s, like, one review away from being done. Like, when I was managing her more directly, everything took at least 3 plus reviews, slash I needed to actually just go and finish it. So, I think, like, yeah, I mean, that’s… I mean, if you’re, like.
76 00:10:37.510 ⇒ 00:10:43.170 Robert Tseng: Yeah, if you feel like she’s hit a ceiling or something, I mean, I don’t know, I think it’s just good to have another, another,
77 00:10:43.570 ⇒ 00:10:53.120 Robert Tseng: person to review her work and make a judgment on, like, is she just, like… is this the limit of, like, where she’s at currently? And…
78 00:10:53.120 ⇒ 00:11:08.130 Robert Tseng: Which case, like, I just want to get her off of… I’ve already, like, removed her off of a lot of, more open-ended projects, so she’s really just taking… just, like, executing tickets. Like, I feel like Advait should be more senior than she is, and…
79 00:11:08.130 ⇒ 00:11:25.189 Robert Tseng: Yeah, anyway, like, I think, like, you know, they’re… they are the two analysts under you, so, like, when I… you know, hopefully in these… in these calls, if I have any issues with the work that they’re producing, like, I’m gonna probably ask you instead of kind of going to them directly, because you… you would probably have spent more time than me with that.
80 00:11:27.070 ⇒ 00:11:32.039 Jasmin Multani: In terms of this dashboard, the objective is just to make those point changes, right?
81 00:11:32.470 ⇒ 00:11:33.050 Robert Tseng: Yeah.
82 00:11:33.330 ⇒ 00:11:40.359 Jasmin Multani: Okay, so she doesn’t need to, like, be exploratory or use her creative mind, it’s just, like, logically, would a user use this?
83 00:11:40.460 ⇒ 00:11:44.450 Jasmin Multani: And B, are we addressing their direct requests.
84 00:11:45.270 ⇒ 00:11:59.319 Robert Tseng: Yeah, yeah, I mean, the ELT don’t have… they’re not exploring. They don’t care about any of that functionality. They just look at a screenshot of, like, they’re on their phones, looking at this dashboard. It should just be exactly what they’re asking for, and
85 00:11:59.320 ⇒ 00:12:09.049 Robert Tseng: you know, if they have any issues with it. They may not be able to pinpoint exactly what they want, but, like, I’m trying to translate for them. So,
86 00:12:09.050 ⇒ 00:12:20.629 Robert Tseng: Yeah, I think for other teams, like, they need… like, I think that that’s different, but you just kind of have to know your stakeholder. I think the C-suite never really, like, explores reports, generally speaking.
87 00:12:21.430 ⇒ 00:12:22.430 Jasmin Multani: Okay. Okay.
88 00:12:22.430 ⇒ 00:12:25.380 Robert Tseng: Yeah, they want it to be, like, very obvious when they… what they see.
89 00:12:26.870 ⇒ 00:12:27.400 Jasmin Multani: Okay.
90 00:12:28.080 ⇒ 00:12:28.730 Robert Tseng: Yeah.
91 00:12:28.730 ⇒ 00:12:30.210 Jasmin Multani: Sounds good!
92 00:12:30.550 ⇒ 00:12:35.240 Jasmin Multani: Other than that… My plan is to just,
93 00:12:36.120 ⇒ 00:12:44.389 Jasmin Multani: cut the Shivani tickets, but, yeah, I wanted to dig further into, like, how we can prepare for the supply chain conversation today.
94 00:12:44.740 ⇒ 00:12:50.160 Jasmin Multani: Where do you want me to lean in? Is there something I should review up beforehand?
95 00:12:51.390 ⇒ 00:12:59.389 Robert Tseng: I… yeah, I think, like I mentioned, I… yeah, I mean, I’m expecting she’s going to want to debrief, like, okay, what are, like, kind of the key…
96 00:13:00.490 ⇒ 00:13:13.549 Robert Tseng: themes that she picked up on versus what we did. Like, I… I mean, everything I’m kind of putting into the framework of, like, you know, ingestion, modeling, and delivery, and, like, just being able to frame it that way to let her know
97 00:13:13.710 ⇒ 00:13:30.939 Robert Tseng: like, the complexity for… for each of those… for each of those, for each… serving each of those people, where the overlap is. I don’t think we’re expecting to build, like, a… like, an updated Cant from it, from… from this call, but, like, I… I want to be able to… to speak to… to speak to that. So,
98 00:13:31.060 ⇒ 00:13:37.920 Robert Tseng: Yeah, I think… I don’t really… I mean, I won’t have time to do it until, like, 2 hours from now.
99 00:13:38.080 ⇒ 00:13:47.530 Robert Tseng: I think I will… I’ll literally just be doing, like, 30 minutes before my call with her. But yeah, I think that’s what I’m expecting from the call today.
100 00:13:48.200 ⇒ 00:13:48.880 Jasmin Multani: Okay.
101 00:13:49.110 ⇒ 00:13:50.420 Jasmin Multani: Do you know…
102 00:13:50.420 ⇒ 00:13:56.330 Robert Tseng: I mean, I think you have a one-on-one with her, she has probably more specific requests there. I’m not joining for that, like, I…
103 00:13:56.470 ⇒ 00:14:01.810 Robert Tseng: Yeah, I think I’m just… I’m just doing the retro on the supply chain discovery with… with her.
104 00:14:02.580 ⇒ 00:14:08.660 Jasmin Multani: Okay. So, we’ll just sit and listen, and, get brainstorming ideas.
105 00:14:09.020 ⇒ 00:14:10.239 Jasmin Multani: As we talk.
106 00:14:11.130 ⇒ 00:14:25.770 Robert Tseng: Yeah, yeah, I mean, I think, probably less focus on, like, solutioning, and, like, we’re not really talking about that still. I think she just wants to understand the scope. I don’t think she… I think that’s really what this should… this should be. And then she’s gonna probably be like.
107 00:14:25.810 ⇒ 00:14:37.049 Robert Tseng: okay, that means we should add blah blah blah to the scope, and I will agree with her in some areas, and probably disagree with her in others. So, I kind of don’t expect us to…
108 00:14:37.110 ⇒ 00:14:41.989 Robert Tseng: I don’t think she needs to be involved in the solution, and we could handle that internally.
109 00:14:42.750 ⇒ 00:14:43.370 Jasmin Multani: Okay.
110 00:14:43.600 ⇒ 00:14:44.140 Robert Tseng: Yeah.
111 00:14:45.930 ⇒ 00:14:58.180 Jasmin Multani: Sounds good. Also had a question about tomorrow’s discovery call. I see in the, I see it’s Dan who’s attending that call, but I don’t see his name in the question.
112 00:14:58.810 ⇒ 00:15:01.560 Jasmin Multani: The supply chain question sheet that…
113 00:15:01.560 ⇒ 00:15:12.359 Robert Tseng: Yeah, he’s a finance manager. I don’t frankly know, like, what questions he will want, but, like, that’s maybe something we can bring up with Shivani today.
114 00:15:12.730 ⇒ 00:15:17.360 Robert Tseng: I need to go back to the transcripts, but I recall, like.
115 00:15:17.540 ⇒ 00:15:24.250 Robert Tseng: there was… there’s, like, some overlap with finance in some ways, so I think we’re just trying to, like, narrow down to, like, what he’s…
116 00:15:24.460 ⇒ 00:15:38.169 Robert Tseng: like, what he’s interested in. I mean, I guess, like, even zooming out, like, going through this exercise, like, have you done something like this before? Like, kind of, where, like, what, how do you… what do you, like, what do you… what do you feel like you… you got out of this? And, like, what’s the…
117 00:15:38.600 ⇒ 00:15:42.420 Robert Tseng: Yeah, like, I guess…
118 00:15:43.050 ⇒ 00:15:50.930 Robert Tseng: Yeah, I mean, like, what would you… what would you think is the next step after we get these requirements from them?
119 00:15:52.970 ⇒ 00:16:02.220 Jasmin Multani: So I think we need to create, like, some sort of building block, and figure out how…
120 00:16:02.360 ⇒ 00:16:04.370 Jasmin Multani: And map out, like, which…
121 00:16:04.970 ⇒ 00:16:09.679 Jasmin Multani: subgroup talks to each other. Just literally map it out, and what their flow is.
122 00:16:09.930 ⇒ 00:16:14.369 Jasmin Multani: And we also need to… I think the best practice…
123 00:16:14.470 ⇒ 00:16:21.120 Jasmin Multani: is saying, hey, what is the journey of a drink mix? From raw material to…
124 00:16:21.590 ⇒ 00:16:35.220 Jasmin Multani: being pushed out to the retailer or the customer, and along that journey, be like, this is where Julia’s involved, or not involved, this is where Lauren’s involved, this is where Dannon’s involved, like, literally.
125 00:16:35.220 ⇒ 00:16:35.780 Robert Tseng: Yeah.
126 00:16:35.780 ⇒ 00:16:39.969 Jasmin Multani: Draw it out, and, have an all-inclusive map.
127 00:16:40.110 ⇒ 00:16:51.010 Jasmin Multani: Because I do feel like that’s gonna help us design the final tables. And it’s also gonna illustrate, okay, where are the discrepancies? And,
128 00:16:52.360 ⇒ 00:17:04.299 Jasmin Multani: Given the level of discrepancies, and given the mapping of how many people depend on this core part of the journey, we’ll be able to prioritize
129 00:17:04.490 ⇒ 00:17:18.430 Jasmin Multani: what needs to be built out at a high level, and what we need to slate as, hey, this is nice to have that we can, bow tie at the end, or we can say, like, this is gonna be, like, an extra contract. Because this is… this is gonna be massive.
130 00:17:19.650 ⇒ 00:17:20.220 Robert Tseng: Yeah.
131 00:17:20.560 ⇒ 00:17:26.400 Robert Tseng: Okay, no, I agree, I agree with that. I think the exercise would be helpful. So, I mean, I don’t know if you will be able to
132 00:17:26.660 ⇒ 00:17:34.070 Robert Tseng: like, how to start that. I mean, they were supposed to send us some docs, I haven’t gone into the drive and looked at anything that people have sent us, but…
133 00:17:34.200 ⇒ 00:17:41.880 Robert Tseng: I… I agree that that makes sense. We’re not gonna build everything that they asked for, like, we… so it’s up to us to kind of…
134 00:17:42.100 ⇒ 00:17:48.479 Robert Tseng: distill through the noise, like, what are the critical dependencies that we need to address during, like, our sprint?
135 00:17:48.660 ⇒ 00:17:54.420 Robert Tseng: So yeah, I think that’s… that’s a good, that’s a good, approach.
136 00:17:55.960 ⇒ 00:18:03.599 Jasmin Multani: Yeah, and I think we, I know with certain stakeholders, we’re gonna have a follow-up meeting, so we should have that one Figma chart.
137 00:18:03.820 ⇒ 00:18:13.790 Jasmin Multani: And maybe give that homework over to that individual stakeholder, and be like, hey, is this accurate from what you, understand?
138 00:18:13.800 ⇒ 00:18:26.489 Jasmin Multani: If there are any gaps, please let us know here. But that should be, like, the source of truth of how, like, a drink mix or a sparkling, item is, transferred through the journey. Like, literally.
139 00:18:26.490 ⇒ 00:18:27.050 Robert Tseng: Yeah.
140 00:18:27.050 ⇒ 00:18:31.859 Jasmin Multani: Physically, what is the physical… where are the physical spaces it goes through?
141 00:18:32.140 ⇒ 00:18:43.059 Jasmin Multani: that’s one layer. What are the digital spaces it goes through? Because I know for, like, drink mix, the code changes depending on where it is physically.
142 00:18:43.460 ⇒ 00:18:50.239 Jasmin Multani: Yeah. And then the third layer is, who are the people who are, depending on
143 00:18:50.740 ⇒ 00:18:58.920 Jasmin Multani: the information to make… to unlock their future decisions in planning and so forth. So there are going to be 3 layers that I want to incorporate.
144 00:18:59.750 ⇒ 00:19:02.679 Robert Tseng: Okay, yeah, that makes sense.
145 00:19:03.630 ⇒ 00:19:08.679 Robert Tseng: Yeah, so, I mean, what do you feel like you can bring to the call today?
146 00:19:14.320 ⇒ 00:19:18.799 Jasmin Multani: Definitely not a ready-made Figma, but,
147 00:19:28.550 ⇒ 00:19:36.349 Jasmin Multani: I would want to ask, like, hey, are these finance… I would want to get a clarity on the finance questions that we’re gonna ask Dan.
148 00:19:38.430 ⇒ 00:19:39.240 Robert Tseng: Okay.
149 00:19:39.240 ⇒ 00:19:48.440 Jasmin Multani: But you said that the conversation should be more about, brainstorming the individual pieces.
150 00:19:50.570 ⇒ 00:19:59.619 Robert Tseng: Yeah, I think so. I don’t… I don’t think we are… we will… I don’t think the expectation is that we have it all mapped out now. I think I can easily deflect and be like, well, we haven’t met with everyone yet, so…
151 00:19:59.620 ⇒ 00:20:00.270 Jasmin Multani: Okay.
152 00:20:00.270 ⇒ 00:20:01.800 Robert Tseng: We still need to meet with…
153 00:20:02.000 ⇒ 00:20:11.959 Robert Tseng: the finance guy, and then… or I think Allie got rescheduled, so we were planning to basically do the whole Figma exercise after they’re all… after we’ve talked to all of them.
154 00:20:12.090 ⇒ 00:20:18.650 Robert Tseng: But at least here’s what we know so far, and like… Here are the… like…
155 00:20:19.850 ⇒ 00:20:26.329 Robert Tseng: Yeah, here are the key risks and dependencies for each of these individuals, and, like, you know.
156 00:20:27.010 ⇒ 00:20:32.770 Robert Tseng: she… yeah, I think… I think that’s… that’s pretty much all I was expecting to talk about with her today.
157 00:20:33.370 ⇒ 00:20:46.269 Jasmin Multani: Okay, maybe I can map out, dependencies. Like, who… given Julia’s work stream, who does she also have to pass this information to, and work with internally?
158 00:20:48.560 ⇒ 00:20:51.709 Jasmin Multani: Would that be helpful, or is that just hurting me? Yeah.
159 00:20:51.710 ⇒ 00:21:05.140 Robert Tseng: No, I think so. I think, I mean, I think the first thing for me is to just basically reorganize this information. Like, I think it’s not really… I mean, it’s just a bunch of bullet points right now, so I kind of have to resynthesize it, but
160 00:21:07.000 ⇒ 00:21:12.550 Robert Tseng: yeah, if you want to map the dependencies, I think that could work. Yeah, I’d rather, kind of.
161 00:21:12.710 ⇒ 00:21:17.210 Robert Tseng: Like, I think where I’m more helpful is when she is…
162 00:21:17.320 ⇒ 00:21:26.819 Robert Tseng: kind of zeroing in on something and, like, trying to, like, say we should or shouldn’t do something, I can… I can… I can push back on it. But as far as, like.
163 00:21:26.950 ⇒ 00:21:27.820 Robert Tseng: kind of, like.
164 00:21:27.830 ⇒ 00:21:46.199 Robert Tseng: understanding the system end-to-end, like, and doing the system design, like, ideally, that’s… that ends up being your work. I mean, I… I could do it with you, but, like, I… I think you… you… you know, I think… I think you should… you should own that, like, over… over the long… over the longer period. Like, I… yeah, like, yeah, so,
165 00:21:46.200 ⇒ 00:21:58.650 Robert Tseng: I think we’ve gathered all the data sources, we know kind of what the handoffs are, to some extent, we have all the basic building blocks to at least put together, like, a, like a big flow chart, and then,
166 00:21:58.780 ⇒ 00:22:16.050 Robert Tseng: like, we will need to do that with everyone once we’ve talked to all the other teams, so that we know where all… where all the… like, we have examples of data flow diagrams, or, like, I mean, we don’t even… I don’t think we need to build an architecture diagram right now, but, like.
167 00:22:16.240 ⇒ 00:22:25.589 Robert Tseng: yeah, I guess there are… we have a lot of samples of, like, kind of how we do the systems design. If you need that support, I would just…
168 00:22:25.730 ⇒ 00:22:28.059 Robert Tseng: kind of lean on,
169 00:22:29.360 ⇒ 00:22:38.199 Robert Tseng: well, I don’t know if Carrity’s even ready yet, but I… I mean, I would just say just take a crack at it with what we have, and…
170 00:22:38.200 ⇒ 00:22:38.550 Jasmin Multani: Yeah.
171 00:22:38.550 ⇒ 00:22:43.879 Robert Tseng: And, yeah, then we can… we can, like… Tidy it up later.
172 00:22:43.880 ⇒ 00:22:51.710 Jasmin Multani: Yeah, we can keep it super, super basic. Actually, what I think would be better when I come into the call will be, like, hey.
173 00:22:51.880 ⇒ 00:22:59.099 Jasmin Multani: Kelton and Julia and Lauren, they say that these are the manual things that they do to extract the data.
174 00:22:59.470 ⇒ 00:22:59.980 Robert Tseng: Huh.
175 00:22:59.980 ⇒ 00:23:07.000 Jasmin Multani: can… I’ll send a… I’ll set up a spreadsheet, and then I’ll be like, can you drop those, sample
176 00:23:07.540 ⇒ 00:23:14.540 Jasmin Multani: Spreadsheets that they extract from into this megatable so that we can start looking at the actual core data.
177 00:23:14.640 ⇒ 00:23:20.729 Jasmin Multani: And metrics that they use, to start mapping out what we have versus what we need to build towards.
178 00:23:21.390 ⇒ 00:23:33.920 Robert Tseng: Sure, yeah, I think you should put that in the data platform doc, so don’t just, like, create another standalone Google Sheet, just so we can kind of centralize these inputs as much as we can. Yeah, but that makes sense.
179 00:23:35.320 ⇒ 00:23:36.949 Jasmin Multani: Okay, sounds good.
180 00:23:37.420 ⇒ 00:23:38.989 Jasmin Multani: I think I’ll.
181 00:23:38.990 ⇒ 00:23:46.309 Robert Tseng: Yeah, that way we can give her, Shivani, an assignment. She has to go chase down these resources. We’re not going to be fishing for them, so, yeah.
182 00:23:47.700 ⇒ 00:23:50.570 Jasmin Multani: Okay, I can jam on that from 11 to 11.30.
183 00:23:53.760 ⇒ 00:23:56.320 Jasmin Multani: Yeah.
184 00:23:56.460 ⇒ 00:23:59.899 Jasmin Multani: And I can give you a sample, and then you can tell me if…
185 00:24:00.760 ⇒ 00:24:04.420 Jasmin Multani: like, what the script… what we should say.
186 00:24:05.000 ⇒ 00:24:07.569 Jasmin Multani: Because I think she is keen on having homework.
187 00:24:07.700 ⇒ 00:24:09.969 Jasmin Multani: She just doesn’t want to be surprised.
188 00:24:10.310 ⇒ 00:24:13.590 Jasmin Multani: That she has homework to do in calls.
189 00:24:13.760 ⇒ 00:24:15.030 Jasmin Multani: From what I’ve seen.
190 00:24:19.000 ⇒ 00:24:19.700 Robert Tseng: Okay.
191 00:24:19.920 ⇒ 00:24:20.640 Jasmin Multani: Cool.
192 00:24:20.780 ⇒ 00:24:26.479 Jasmin Multani: I asked for 5 minutes back. Is there anything else that you want to talk about, or…
193 00:24:27.000 ⇒ 00:24:37.309 Robert Tseng: No, I think… I think we’re okay. I think, yes, kind of… I know you’re pretty… we’re just in the nitty-gritty right now, so, yeah, I don’t have any… I don’t have anything else prepared for now.
194 00:24:38.010 ⇒ 00:24:46.689 Jasmin Multani: Okay, sounds good, and… I’ll come to these meetings with actual, like, Polished documents, and
195 00:24:47.480 ⇒ 00:24:56.550 Jasmin Multani: Polished documents that you can react to, so that we have time protected for brainstorming, and then actually, like.
196 00:24:56.930 ⇒ 00:24:59.900 Jasmin Multani: centralizing… Sops.
197 00:25:00.790 ⇒ 00:25:01.440 Robert Tseng: Okay.
198 00:25:01.590 ⇒ 00:25:17.610 Robert Tseng: Yeah, I mean, no rush on the SOPs. I think definitely finding your bearings on the clients is more important. Like, I’m trying to, like… you’re gonna be, like, the primary person that Shivani talks to, like, I’ll be there for account management, but, like, I’m…
199 00:25:18.010 ⇒ 00:25:36.479 Robert Tseng: I mean, I will be there as long as I need to, until, like, you feel like you’re able to kind of take it on your own, but, like, I think that’s… the expectation is probably that, like, within a few weeks, that you’re pretty much the… you’ve got a handle of, of the work with her, and then…
200 00:25:36.490 ⇒ 00:25:51.960 Robert Tseng: With Eden, like, I’m still the primary, client-facing person there, so, like, I don’t expect you to become that right away. I think, just owning your reporting workstream is all you need to get up to speed on.
201 00:25:52.320 ⇒ 00:25:56.649 Jasmin Multani: Okay, cool, cool, cool. I know she just threw in a question about wholesale CRM.
202 00:25:58.850 ⇒ 00:25:59.460 Robert Tseng: Okay.
203 00:25:59.460 ⇒ 00:26:02.010 Jasmin Multani: Yeah. I don’t know where I would even look for that.
204 00:26:03.090 ⇒ 00:26:04.970 Robert Tseng: Yeah.
205 00:26:10.070 ⇒ 00:26:12.269 Robert Tseng: I… don’t know, neither.
206 00:26:14.980 ⇒ 00:26:17.410 Robert Tseng: I can… it’s okay, I’ll just ask.
207 00:26:17.820 ⇒ 00:26:20.380 Robert Tseng: It’s probably something related to intel.
208 00:26:32.260 ⇒ 00:26:39.459 Jasmin Multani: Sounds good! I’m gonna review Amber’s dashboard for the next few minutes and see if it’s ready for your review.
209 00:26:39.720 ⇒ 00:26:40.590 Jasmin Multani: Okay.
210 00:26:40.590 ⇒ 00:26:41.190 Robert Tseng: That’s good.
211 00:26:41.190 ⇒ 00:26:42.560 Jasmin Multani: Mostly done, yeah.
212 00:26:44.340 ⇒ 00:26:44.870 Robert Tseng: Cool.
213 00:26:45.380 ⇒ 00:26:47.090 Jasmin Multani: Yay! Bye!
214 00:26:47.090 ⇒ 00:26:48.170 Robert Tseng: Occupator. Bye.