Meeting Title: Default ARR Dashboard Sync Date: 2026-04-14 Meeting participants: Greg Stoutenburg, Garrett Gibson, Mustafa Raja, Demilade Agboola, Advait Nandakumar Menon, Uttam Kumaran
WEBVTT
1 00:00:29.780 ⇒ 00:00:31.080 Greg Stoutenburg: Hey, Garrett, good morning.
2 00:00:31.490 ⇒ 00:00:32.520 Garrett Gibson: Hey, Greg.
3 00:00:32.930 ⇒ 00:00:34.039 Garrett Gibson: How’s it going?
4 00:00:35.060 ⇒ 00:00:36.530 Greg Stoutenburg: Doing okay.
5 00:00:37.120 ⇒ 00:00:38.050 Garrett Gibson: Awesome.
6 00:00:38.500 ⇒ 00:00:40.129 Greg Stoutenburg: weather in Redondo today?
7 00:00:40.510 ⇒ 00:00:47.569 Garrett Gibson: Good. It’s, turning up. It’s been, like, rainy a little bit, but now it’s, back to normal. Yep.
8 00:00:47.570 ⇒ 00:00:48.640 Greg Stoutenburg: Good, good, good.
9 00:00:48.860 ⇒ 00:00:49.690 Garrett Gibson: Yeah.
10 00:00:51.310 ⇒ 00:00:55.230 Garrett Gibson: How’s, your… done with your moving you had going on?
11 00:00:55.230 ⇒ 00:00:56.980 Greg Stoutenburg: I mean, everything’s here.
12 00:00:56.980 ⇒ 00:01:00.639 Garrett Gibson: That’s good. That unpacking phase, right?
13 00:01:00.640 ⇒ 00:01:15.830 Greg Stoutenburg: Not even close to done. So this… I’m sure I mentioned it, but I can’t remember. The, the thing that makes this so challenging is that there’s… there’s a renovation at the same time to make two new bedrooms, and those bedrooms would otherwise have things in them, but, you know, right now they can’t.
14 00:01:15.830 ⇒ 00:01:17.810 Garrett Gibson: and a moving zone at the same time.
15 00:01:17.810 ⇒ 00:01:24.000 Greg Stoutenburg: same time. So, yeah, it’s… man, it’s everything. I mean, there’s an air mattress behind me, here’s where my oldest slept last night.
16 00:01:24.500 ⇒ 00:01:28.579 Greg Stoutenburg: You know, just, like, up in this open area, it’s just… it’s crazy.
17 00:01:29.620 ⇒ 00:01:31.960 Greg Stoutenburg: So, you know, but hey.
18 00:01:32.510 ⇒ 00:01:34.129 Garrett Gibson: It’ll be nice when it’s done, though.
19 00:01:34.370 ⇒ 00:01:36.840 Greg Stoutenburg: Yeah, and that will feel good. That’s gonna feel great.
20 00:01:37.750 ⇒ 00:01:38.960 Greg Stoutenburg: He’s like, go to your room.
21 00:01:39.200 ⇒ 00:01:42.670 Garrett Gibson: Exactly. Yeah.
22 00:01:42.670 ⇒ 00:01:43.569 Greg Stoutenburg: How’s it going, Debbie.
23 00:01:45.960 ⇒ 00:01:47.560 Demilade Agboola: Hi everyone, how’s everyone doing?
24 00:01:47.880 ⇒ 00:01:49.759 Greg Stoutenburg: Doing great.
25 00:01:50.300 ⇒ 00:01:51.809 Demilade Agboola: That’s good to know.
26 00:01:52.700 ⇒ 00:01:58.190 Greg Stoutenburg: Demi, I think I misunderstood what you said about tennis facilities in Malta the other day.
27 00:01:58.340 ⇒ 00:02:08.349 Greg Stoutenburg: I was like, my takeaway was that there’s only one tennis facility in Malta, and then I thought, that can’t be right. And then I googled tennis facilities Malta. I’m like, they’re everywhere.
28 00:02:08.350 ⇒ 00:02:16.919 Demilade Agboola: Like, most, like, localities have, like, a tennis, court of some sort, but in terms of, like, an indoor court, there’s only one indoor court.
29 00:02:16.920 ⇒ 00:02:17.630 Greg Stoutenburg: On indoor court.
30 00:02:17.630 ⇒ 00:02:19.779 Demilade Agboola: If it rains, everyone’s, like, messed up.
31 00:02:19.780 ⇒ 00:02:24.560 Greg Stoutenburg: Got it. I skipped out on that very important qualification.
32 00:02:25.220 ⇒ 00:02:27.579 Greg Stoutenburg: Okay Cool.
33 00:02:27.770 ⇒ 00:02:44.060 Greg Stoutenburg: Alright, well, thanks for hopping on, everyone. This is a weekly thing I’m trying to do ahead of deck prep for the following day. So, the goal is just to make sure that linear reflects reality as far as progress and status and things like that. I think,
34 00:02:44.340 ⇒ 00:02:59.210 Greg Stoutenburg: Probably the most pressing thing, though, is to talk about the ARR dashboard sync. It’s one of the things that would be updated anyway, as we’re updating our tickets and things, so I think we just kind of, like, jump right into that. And so…
35 00:03:00.910 ⇒ 00:03:25.889 Greg Stoutenburg: basically, for the benefit of the team, anyone who has not been following along in Slack, is that Ryan, at default has been saying, hey, the numbers that I… that I see in Omni don’t match what I think they should look like. And so, basically, we’ve… we’ve done a couple of attempts to catch up with him, but, what we’re gonna do is try to summarize the work that we’ve done to try to do that catching up, and also make some proposals, like, hey, here’s how we can
36 00:03:25.890 ⇒ 00:03:36.689 Greg Stoutenburg: sort of prevent this going forward. Demi, do you want to speak to that at all? I mean, I don’t think we need… we don’t need to, like, get into the weeds about it, but basically, just for the benefit of the team, and then make sure that we’re aligned for the call in an hour.
37 00:03:37.250 ⇒ 00:03:48.300 Demilade Agboola: high level, effectively, like, what Ryan has been doing over the last couple days has been, like, cleaning up the things on his end that he’s been misreporting, as well as,
38 00:03:48.490 ⇒ 00:04:00.750 Demilade Agboola: like, cleaning up Salesforce in such a way that our logic applies and it’s consistent. So that’s kind of where a bunch of, like, the mismatches went. He was either, like.
39 00:04:00.820 ⇒ 00:04:08.659 Demilade Agboola: aligning to our logic, or, like, cleaning up the data, like, the raw data in Salesforce in such a way that our logic would work for it.
40 00:04:08.910 ⇒ 00:04:16.410 Demilade Agboola: So that has allowed us to get there. I also did some, like, edge cases that, you know, weren’t, like, usual…
41 00:04:16.700 ⇒ 00:04:27.259 Demilade Agboola: opportunities summing, and so that was how we’ve been able to get back to, like, 3… only 3 mismatches. And so I just put how we should handle those 3 mismatches.
42 00:04:27.920 ⇒ 00:04:32.969 Demilade Agboola: So a couple of them are things that I think Ryan needs to look into, and just maybe, like.
43 00:04:33.210 ⇒ 00:04:47.949 Demilade Agboola: clean that up on his end, and one of them is just, like, you know, one is, like, a one-time fee, so we should have, like, a column or, like, a representation of that, so we can deduct that and not use that as ARR in total. And going forward, we should just have that in our…
44 00:04:47.990 ⇒ 00:04:56.139 Demilade Agboola: Setup such that, like, once we know that there is a one-time fee, we know it’s not a recurring revenue, and we won’t calculate it as such.
45 00:04:57.520 ⇒ 00:05:01.809 Greg Stoutenburg: Okay, very good. Alright, and we’re ready to talk through all that in an hour.
46 00:05:02.110 ⇒ 00:05:05.790 Greg Stoutenburg: Then, right? And we’re feeling good that that’s gonna be… that that’s gonna get us there.
47 00:05:05.990 ⇒ 00:05:11.129 Demilade Agboola: Yeah, and part of why I flagged the churn thing yesterday is because I know if we look at the dash.
48 00:05:11.240 ⇒ 00:05:12.449 Demilade Agboola: in the call.
49 00:05:12.670 ⇒ 00:05:19.379 Demilade Agboola: is… it looks alarming, and I wanted us to get… like, that’s part of why I reached out to Ryan, I wanted to get to the bottom of it.
50 00:05:19.480 ⇒ 00:05:26.300 Demilade Agboola: Because… it just looks weird, like, minus 40 customers, like, it looks like they’re having a horrible April.
51 00:05:26.440 ⇒ 00:05:29.310 Demilade Agboola: But it’s a function of them…
52 00:05:30.400 ⇒ 00:05:38.079 Demilade Agboola: uploading, like, a bunch of churn this month, without putting the date in which they churned. Got it. And now it looks like everything happened this month.
53 00:05:38.080 ⇒ 00:05:38.780 Greg Stoutenburg: It’s a horrible month.
54 00:05:38.780 ⇒ 00:05:46.629 Demilade Agboola: So, effectively, yeah, we can just tell Ryan, like, hey, if we’re gonna do that, you need to put the churn, the date they churned, so that it’s more accurate.
55 00:05:46.750 ⇒ 00:05:52.869 Demilade Agboola: If not, it just looks weird like this, and if he’s cool with that, if the team’s cool with that, cool.
56 00:05:52.970 ⇒ 00:05:58.510 Demilade Agboola: But, like, at least we all have an understanding of what’s going on, and it’s not a thing of what we’re doing, but…
57 00:05:58.510 ⇒ 00:05:58.840 Greg Stoutenburg: Yeah.
58 00:05:58.840 ⇒ 00:06:00.060 Demilade Agboola: How it was uploaded.
59 00:06:00.400 ⇒ 00:06:17.839 Greg Stoutenburg: Yeah, yeah, yeah, okay, yeah, that’s gonna be… I think that’s gonna be important, and, when we chatted about this yesterday, everyone… Utam said he would sort of take the point in the call on pushing them toward greater discipline in the way that they’re doing reporting, you know, to avoid things like this, right? That was the chart that had the huge red bar, right?
60 00:06:17.840 ⇒ 00:06:21.349 Demilade Agboola: Exactly. Yeah, that one, yeah. It just looked like they lost 50 customers this month.
61 00:06:21.350 ⇒ 00:06:30.290 Greg Stoutenburg: Yeah. Okay, like, we’re like, yeah, that’s… that doesn’t seem right. Okay, sounds good. Alright.
62 00:06:31.120 ⇒ 00:06:37.589 Greg Stoutenburg: Next up is default linear. As I look at this, I want to make sure that we,
63 00:06:37.860 ⇒ 00:06:50.900 Greg Stoutenburg: go through anything. If there’s anything where someone is blocked, or even slowed down, and we need to give an update, let’s do it, but I don’t want to just go through, like, ticket by ticket, because I don’t think that that’s a good use of our time.
64 00:06:51.110 ⇒ 00:07:01.790 Greg Stoutenburg: as I look here, looks like just about all of this is noted for the current cycle, right? That’s 35, right? Yep, April 19th. Close that.
65 00:07:02.300 ⇒ 00:07:08.389 Greg Stoutenburg: So, as I… as I look at this, oh, whoops, sorry, let me change the view again.
66 00:07:09.070 ⇒ 00:07:16.649 Greg Stoutenburg: Are there any tickets here that are in progress that are actually finished, or we need to change the status on?
67 00:07:19.260 ⇒ 00:07:21.390 Greg Stoutenburg: Just take a second, just look at it.
68 00:07:22.670 ⇒ 00:07:33.510 Advait Nandakumar Menon: The first one here, Greg, the user activation dashboard. So, if you remember, when we created that, some of the events I was not able to find in posthoc, so…
69 00:07:33.840 ⇒ 00:07:36.989 Advait Nandakumar Menon: I think Nandika was supposed to…
70 00:07:37.410 ⇒ 00:07:41.450 Advait Nandakumar Menon: create some, so I wanted to check with you, is there any update on the.
71 00:07:41.450 ⇒ 00:07:47.040 Greg Stoutenburg: Okay. Yeah, I see that it looks like you did this at… nice. Way to go. So we’re gonna say…
72 00:07:47.450 ⇒ 00:07:51.260 Greg Stoutenburg: We’re gonna say blocked on this right now, because she needs to give us that update.
73 00:07:51.940 ⇒ 00:07:54.679 Greg Stoutenburg: Okay. Alright, I’ll follow up on that.
74 00:08:02.340 ⇒ 00:08:05.789 Greg Stoutenburg: Alright, thank you. Anything else here?
75 00:08:09.000 ⇒ 00:08:12.849 Demilade Agboola: I think a lot of them are, like, high-level tickets, and
76 00:08:13.180 ⇒ 00:08:15.979 Demilade Agboola: Level tickets are where we need to, like, tidy up.
77 00:08:16.210 ⇒ 00:08:25.870 Demilade Agboola: I’m not sure what the performance section to BDGTM dashboard requirements is, though, but I’ll look at that link and try and put the update there.
78 00:08:26.690 ⇒ 00:08:27.380 Greg Stoutenburg: Okay.
79 00:08:28.150 ⇒ 00:08:30.409 Greg Stoutenburg: Alright, sounds good. Please do.
80 00:08:30.990 ⇒ 00:08:32.770 Greg Stoutenburg: Alright.
81 00:08:33.940 ⇒ 00:08:37.610 Greg Stoutenburg: And then a whole bunch of to-dos. Again, these all show…
82 00:08:37.750 ⇒ 00:08:56.010 Greg Stoutenburg: this current cycle, and linear track cycles as weeks, so Monday to Friday weeks, and the… so this is all stuff that we’re sort of saying that we can do this week. Several of these are for me, and I’ll follow up on mine, but, just want to make sure that everyone takes the opportunity to go in and actually do that, so that we know where we are.
83 00:08:57.040 ⇒ 00:09:16.889 Greg Stoutenburg: one thing, and Garrett and I have been chatting about this a little bit, is we’ve got inconsistency in naming across the dashboard metrics doc, linear, sometimes even just in conversation. This is not… this is not all on us, they’re doing it too. You know, they’re calling one dashboard, like, the NRR dashboard, and then a minute later calling it a customer success dashboard. So,
84 00:09:16.890 ⇒ 00:09:28.779 Greg Stoutenburg: we need to do some work on getting consistency in naming and understanding what the deliverables are, so that we can give progress updates that are a little bit more meaningful. I’d like for us to
85 00:09:28.920 ⇒ 00:09:35.669 Greg Stoutenburg: get to the position where we’re proactive about this, and they don’t feel like they need to be asking for updates.
86 00:09:35.670 ⇒ 00:10:00.650 Greg Stoutenburg: again, that’s something that I need to be doing more of, you know, when something comes in, make sure to let them know, like, hey, here’s the progress that we’ve made on this. And it can be a little complex, because there are several stakeholders over there asking for different pieces of reporting. But let’s just make sure that everything here is updated, and we know that we’re moving forward on things like their QA improvements, and when we get stuck, you know, raise it so that we can raise it with them as well. I don’t want them to be in the dark and having to
87 00:10:00.650 ⇒ 00:10:02.130 Greg Stoutenburg: Ask us for things.
88 00:10:03.570 ⇒ 00:10:10.040 Greg Stoutenburg: Alright, any other… Thoughts, questions, comments?
89 00:10:10.040 ⇒ 00:10:15.390 Uttam Kumaran: We’re gonna be pushing out the, like, pylon changes today, so that should all get wrapped up.
90 00:10:15.540 ⇒ 00:10:16.120 Greg Stoutenburg: Cool.
91 00:10:16.290 ⇒ 00:10:17.300 Greg Stoutenburg: Okay, great.
92 00:10:19.530 ⇒ 00:10:20.430 Greg Stoutenburg: Alright?
93 00:10:21.570 ⇒ 00:10:26.980 Greg Stoutenburg: Alright, killer. Nice work, guys. Garrett will chat separately about, getting, getting lending.
94 00:10:26.980 ⇒ 00:10:27.520 Garrett Gibson: Yeah.
95 00:10:27.520 ⇒ 00:10:29.030 Greg Stoutenburg: Consistency across, like, naming.
96 00:10:29.030 ⇒ 00:10:43.790 Garrett Gibson: Also, Greg, I just pinged you, like, if we have, like, an updated SAW for default, I can try to do, like, a roadmap, you know, similar to Element, you know, where I’m tying the SAW of the linear tickets, maybe that would be a good kind of approach, and we can use that to drive this call, you know, as well.
97 00:10:43.980 ⇒ 00:10:50.930 Greg Stoutenburg: Yeah, yeah, that sounds good. Cool. Alright. Cool. 10 minutes. Way to go, team. Chat soon. Thank you. See you guys next time.
98 00:10:51.580 ⇒ 00:10:52.240 Demilade Agboola: Right.