Meeting Title: Brainforge x Element Project Onboarding Sync Date: 2026-04-07 Meeting participants: Garrett Gibson, Robert Tseng
WEBVTT
1 00:03:55.090 ⇒ 00:03:56.260 Garrett Gibson: Hey, Robert.
2 00:03:57.060 ⇒ 00:03:59.680 Robert Tseng: Hey, Garrett, sorry, previous call ran long.
3 00:03:59.680 ⇒ 00:04:01.880 Garrett Gibson: No worries. Hey, how’s it going, man?
4 00:04:02.990 ⇒ 00:04:06.450 Robert Tseng: Doing well! How are you? How’s, how’s, day two, I guess?
5 00:04:06.450 ⇒ 00:04:15.839 Garrett Gibson: Doing good, man, yeah, just, you know, going through all the onboarding, and it’s nice, when I met with Kayla, she created, like, kind of like a ramp-up plan, you might have seen, you know, in Notion.
6 00:04:16.070 ⇒ 00:04:22.080 Garrett Gibson: Yeah. So yeah, just been, you know, kind of going through that, and setting up one-on-ones, you know, with a couple team members.
7 00:04:22.540 ⇒ 00:04:23.649 Garrett Gibson: Things like that, so…
8 00:04:23.650 ⇒ 00:04:30.280 Robert Tseng: Cool. Yeah, I… I guess I didn’t set up, like, a recurring idea. I mean, I feel like…
9 00:04:30.280 ⇒ 00:04:40.229 Garrett Gibson: I’m not sure if you saw that, I think I did it for, like, Monday at, like, 10.30 PST. I’m not sure if that time’s good for you, but if we wanted to, you know, reschedule, we could…
10 00:04:40.500 ⇒ 00:04:50.189 Robert Tseng: I see, I see. Yeah, yeah. Yeah, okay, okay, I got it. Yeah, I will probably have to adjust it, because it overlaps with what it might exist to me, but, it’s all good.
11 00:04:50.410 ⇒ 00:04:50.970 Garrett Gibson: Cool.
12 00:04:50.970 ⇒ 00:04:51.510 Robert Tseng: Yeah, sounds good.
13 00:04:52.280 ⇒ 00:05:07.939 Garrett Gibson: So yeah, and then a couple other things I’ve been doing is just, getting more acquainted with, like, the Element project, you know, because I know that’s going to be one of the projects, I’ll be involved in, and then, a couple other meetings, you know, coming up, one with, Amber, to kind of go over, like.
14 00:05:08.030 ⇒ 00:05:20.710 Garrett Gibson: like, snowflake data, right, related to the project, you know, and the client, and then, another call I had with Advait, later in the week to go over, like, the Omni dashboards, you know, and things like that.
15 00:05:20.780 ⇒ 00:05:38.380 Garrett Gibson: Yeah. And then kind of what I’ve been doing on mine is just kind of more, like, on… from a project management side, you know, trying to mock up roadmaps, with more of, like, the Brainforge, like, branding, you know, and then just so we have, like, some, materials, you know, for leadership and things like that, so…
16 00:05:39.460 ⇒ 00:05:44.600 Robert Tseng: Yeah, I mean, I saw, like, the first program you put together, it looks great, so…
17 00:05:45.310 ⇒ 00:05:47.239 Robert Tseng: But definitely already raising the bar, so I think.
18 00:05:47.240 ⇒ 00:05:48.350 Garrett Gibson: Yeah, definitely.
19 00:05:48.350 ⇒ 00:05:51.889 Robert Tseng: So far, so far, this is, this is what, this is, this is looking good.
20 00:05:51.890 ⇒ 00:06:00.020 Garrett Gibson: Awesome, yeah, so happy to, you know, iterate, and before we show, you know, Shivania, I know she’s kind of, like, the end client there, so, yeah. Yeah.
21 00:06:01.260 ⇒ 00:06:08.179 Robert Tseng: Cool. Well, I’m, like, I have your ramp-up plan pulled up here, I just want to see where I can be helpful on things, and then… Absolutely.
22 00:06:08.290 ⇒ 00:06:12.879 Robert Tseng: Yeah, let me just… I’ll share my screen with Michelle.
23 00:06:12.880 ⇒ 00:06:15.780 Garrett Gibson: Yeah, if you just want to share, it’s probably easier. Got it pulled up.
24 00:06:15.780 ⇒ 00:06:21.650 Robert Tseng: Yeah, okay. So, it’s great. I think all the tooling access and workshops.
25 00:06:21.650 ⇒ 00:06:31.350 Garrett Gibson: These are, connected as well, which is really awesome. So, yeah, I’ve been starting to, like, prompt the agent, and just, like, you know, getting familiar with the, like, knowledge base, you know, there, and things like that, so…
26 00:06:31.350 ⇒ 00:06:35.299 Robert Tseng: Yeah, I mean, that is kind of the main tool that everyone uses here, so…
27 00:06:35.300 ⇒ 00:06:36.960 Garrett Gibson: Exactly, yeah. Yeah.
28 00:06:37.280 ⇒ 00:06:39.049 Garrett Gibson: So, doing that as well.
29 00:06:39.930 ⇒ 00:06:40.590 Robert Tseng: Great.
30 00:06:40.700 ⇒ 00:06:47.380 Robert Tseng: And then, yeah, OmniDashes, yeah, Advait will kind of catch you up on that.
31 00:06:47.380 ⇒ 00:06:47.950 Garrett Gibson: Yep.
32 00:06:48.240 ⇒ 00:06:56.549 Robert Tseng: As far as element… oh, yeah, sure, I think there’s other… you’re just learning more about the business, I was just on a call with them, so… Yeah, just kind of…
33 00:06:56.550 ⇒ 00:07:05.180 Garrett Gibson: I did a little research on that as well. Oh yeah, I’m also gonna sync up with Jasmine, because I know she’s kind of like a… she’s like a CSO lead, right, for the, like, the client as well.
34 00:07:05.680 ⇒ 00:07:14.979 Robert Tseng: Yes, so she is… that’s right, she is gonna be the CSO for this client, alongside me, and yeah.
35 00:07:15.390 ⇒ 00:07:19.640 Robert Tseng: Yeah, so I guess three of us will probably be… kind
36 00:07:20.340 ⇒ 00:07:27.809 Robert Tseng: the ones managing Shivani and the other stakeholders. I think what’s not on here, that I just wanna…
37 00:07:29.310 ⇒ 00:07:39.579 Robert Tseng: Be more, is… we… So, Shivani’s our main stakeholder, but I think, like, we want to…
38 00:07:39.720 ⇒ 00:07:52.449 Robert Tseng: really extend our influence around the other people in the organization. So we’re not really at a place to do this yet, but to me, future state is, like, being able to do, like, better stakeholder mapping.
39 00:07:52.530 ⇒ 00:08:02.849 Robert Tseng: Yeah, I mean, like, we’re gonna be looped into these different ad hoc meetings, and, like, we already have some of these relationships, but, I think, like, a couple… like.
40 00:08:02.930 ⇒ 00:08:18.800 Robert Tseng: these… yeah, this is kind of going off the script on the wrap-up plan, but, like, to be able to tie delivery to commercial opportunities better, one is, like, you know, we want to de-risk the situation by, like, not having Shivani be our only champion. So, like, I’m telling Utom.
41 00:08:19.070 ⇒ 00:08:31.869 Robert Tseng: look, like, his main stakeholder is now Jason, go and be, like, Jason’s, like, best friend, you know, like, and, you know, if for whatever reason Shivani drops out, or, like, she just becomes a bad stakeholder, we just need to have other people that are, kind of…
42 00:08:31.870 ⇒ 00:08:42.279 Garrett Gibson: Yeah, or even just to see, is there, like, opportunities to have, like, intro calls or, like, you know, introductions in some way, right, with some of those other stakeholders, things like that?
43 00:08:42.289 ⇒ 00:09:00.569 Robert Tseng: Yeah, so those are some of the things that’ll be on my mind. Like, I’m going to Boston in a couple weeks, I’m gonna go and meet with Shivani’s boss, which is Phil, who is the true signers, like, so yeah, I think, like, part of, like, why this deal took a while to get off, get over the line was because it fell too much on her. And, yeah, I think this was something I want to avoid.
44 00:09:00.920 ⇒ 00:09:01.739 Garrett Gibson: It’s fine, also.
45 00:09:01.740 ⇒ 00:09:02.359 Robert Tseng: Oh, t-shirt.
46 00:09:02.360 ⇒ 00:09:06.509 Garrett Gibson: a lot more weight, right, than being with Shabbi, so… Yeah. Yeah.
47 00:09:06.510 ⇒ 00:09:07.450 Robert Tseng: Totally.
48 00:09:07.450 ⇒ 00:09:08.000 Garrett Gibson: Yeah.
49 00:09:09.260 ⇒ 00:09:29.539 Robert Tseng: So that’s one part, and then the other thing is, you know, as… and obviously your main, like, kind of, like, spillable client is going to be Element, but I think Utam’s really excited to see you kind of, like, help raise the bar on the project management practices across the other clients. Obviously, we do things in a very, like, AI-native way, seems like you’re very on board with that, and…
50 00:09:29.540 ⇒ 00:09:30.119 Garrett Gibson: I was actually going out.
51 00:09:30.120 ⇒ 00:09:30.470 Robert Tseng: bus.
52 00:09:30.470 ⇒ 00:09:49.009 Garrett Gibson: Yeah, sorry to not cut you off there, but, like, please. Yeah, so, like, you know how I’m kind of used to, like, using some other AI tools, like Claw, you know, things like that? So, say, like, I, you know, I used that tool, I, like, created, like, a PowerPoint presentation, is there a way to, like, feed that, like, maybe just, like, a PowerPoint into Cursor, so I can kind of, like, learn
53 00:09:49.140 ⇒ 00:09:54.279 Garrett Gibson: how to just produce the same thing? Like, if I asked it, like, prompted it, essentially.
54 00:09:54.280 ⇒ 00:10:04.759 Robert Tseng: Yeah, I mean, I think that would be a great, thing to pass to the AI team. Tell them, like, hey, this is the standard, like, you know, however you want to build it, like, then they’re basically… they have to try and standardize it.
55 00:10:04.760 ⇒ 00:10:07.500 Garrett Gibson: Yeah, like, snicket, something like that, yeah.
56 00:10:07.850 ⇒ 00:10:11.049 Garrett Gibson: Yeah, I gotta think through, yeah, doing something like that.
57 00:10:11.490 ⇒ 00:10:20.520 Robert Tseng: Yeah, no, that, you know, those types of processes would be great, and I think Ujam already did a bit of a intro to the CSOs and SLs, but, like.
58 00:10:20.520 ⇒ 00:10:20.930 Garrett Gibson: Absolutely.
59 00:10:20.930 ⇒ 00:10:25.469 Robert Tseng: Part of, like, the performance bonuses for all the people at that level, at this level, are gonna be…
60 00:10:25.800 ⇒ 00:10:32.479 Robert Tseng: how much you can really, like, use AI to, package, like, your… package your workstream. Yeah.
61 00:10:32.480 ⇒ 00:10:40.580 Garrett Gibson: That’s kind of why I was thinking about that, because it’s like, yeah, other team members could, like, do the same thing, like, if they have, you know, a client that I’m not involved in, you know, personally, and things like that, so…
62 00:10:41.250 ⇒ 00:10:41.830 Robert Tseng: Yeah.
63 00:10:42.150 ⇒ 00:10:54.870 Robert Tseng: Great. So, I mean, like, you know, the relationship, you know, you’ll probably be, like, UTOM sets more of the delivery standards. I’m more kind of, like, on the commercial side, so I’m sourcing new deals, I’m going for the upsell, so…
64 00:10:54.870 ⇒ 00:11:08.210 Robert Tseng: I think… I don’t want to overwhelm you too much, but, like, when we… I think, you know, some… one of the reasons that, you know, I was excited to bring you on was, like, I think you were… you want… you were commercially minded, you wanted to be involved in growing the accounts as well, so… Absolutely. I think…
65 00:11:08.260 ⇒ 00:11:16.209 Robert Tseng: you know, there are some practices that I want to bring in, like, I was running this with Jasmine earlier, because she needs… she… she…
66 00:11:16.230 ⇒ 00:11:30.980 Robert Tseng: I mean, she needs to kind of help on a specific client, but when we start a new engagement, already thinking about what the renewal looks like, and what are the artifacts that need to be produced for that. A deck is an obvious one.
67 00:11:30.980 ⇒ 00:11:36.950 Robert Tseng: Yeah, really all we have standardized right now are the way that we do SOW creation.
68 00:11:36.950 ⇒ 00:11:41.280 Robert Tseng: Which is already a step in the right direction, but, like, yeah, I think being able to
69 00:11:41.280 ⇒ 00:11:54.299 Robert Tseng: get these project plans more, kind of, visual, and I think that that’s helpful. And I just met with Miranda, and she’s working on the AI product. She’s, you know, our AI product manager, so… So you’re talking about…
70 00:11:54.300 ⇒ 00:11:57.959 Garrett Gibson: Kind of like client onboarding, right? It’s like, essentially…
71 00:11:58.640 ⇒ 00:12:14.550 Robert Tseng: Yeah, client… client onboarding is part of it, but also, like, you know, we’re thinking about, like, after… after the first engagement, we want to sign on for a bigger contract, typically, and so… Engagement renewal, yeah. Yeah, engagement renewal, so we’re already, like, spotting…
72 00:12:14.550 ⇒ 00:12:19.370 Garrett Gibson: agreement, maybe, would be good to have, right? So you can, like, have multiple SOWs, things like that.
73 00:12:19.370 ⇒ 00:12:38.519 Robert Tseng: Yeah, we already try to get all of our clients to sign MSAs up front, and then we stack SOWs. But yeah, I mean, typically, we do start off with a more narrow scope of work, and then, like, you know, a month, two months in, then we try to pitch the bigger one. And so, the process there has really just been two weeks before the end of the engagement, we’re scrambling to try to, like.
74 00:12:38.740 ⇒ 00:12:50.370 Robert Tseng: hey, look for any other opportunities, and then just throw me and Utam on a call with a client, and we basically try to go fish for another one, which I think it could be a lot better. We don’t have to play hero in that way, everybody can…
75 00:12:50.370 ⇒ 00:13:00.200 Robert Tseng: be looking for those opportunities from the get-go, as soon as we start assigning. So, yeah, I think that’s… that’s probably the project that I would want to be working
76 00:13:00.200 ⇒ 00:13:07.550 Robert Tseng: with you, on, to see, like, how we can really equip… it’s really gonna be the CSOs and SLs
77 00:13:07.580 ⇒ 00:13:15.279 Robert Tseng: That, like, when we start a new client, or even on the existing clients, we’re thinking about the end already, and right.
78 00:13:15.280 ⇒ 00:13:28.179 Garrett Gibson: One of the things that kind of does, like, the project plan or the roadmap, too, because it’s, like, probably get a plan out, like, at least a quarter, you know, and then, like, that way it gives the client, like, a good perspective, you know, things like that.
79 00:13:28.620 ⇒ 00:13:35.559 Robert Tseng: Yeah, so there are clients that we do quarterly plans for, so, I mean, maybe I’ll just show you a couple things.
80 00:13:35.560 ⇒ 00:13:36.040 Garrett Gibson: Sure.
81 00:13:36.040 ⇒ 00:13:37.179 Robert Tseng: Because…
82 00:13:38.030 ⇒ 00:13:45.899 Robert Tseng: So, like, Eden, we’ve been working with for a year and a half, like, they trust us to basically run our own quarterly roadmap, so…
83 00:13:46.570 ⇒ 00:14:01.720 Robert Tseng: I kind of, you know, this is… this was just the light spec that I had. We used Instagant before you came in, but it seems like, you know, you’re able to produce something, and we want to get off Instagant anyway. But, so, like, this is just a very high level at the objectives, and then kind of target KPIs that we’re going for.
84 00:14:01.820 ⇒ 00:14:14.230 Robert Tseng: A bit of a, like, an AOR or kind of DRI kind of, like, chart, and then some very light, kind of, like, sequencing here. And this was, like, kind of… we got signed off on, these were the objectives we went after.
85 00:14:14.370 ⇒ 00:14:32.720 Robert Tseng: In Q2, we basically refresh this. There’s more here, but, you know, they’re kind of happening at all at the same time. And so this is kind of, like, where I do the break… where I get the sign-off from… from, like, Eden’s executive team, and then we put it into our, process, which is, like, the Eden data…
86 00:14:32.910 ⇒ 00:14:36.760 Robert Tseng: I don’t know if you’ve really looked too much into our tooling yet, but the way that…
87 00:14:36.760 ⇒ 00:14:37.440 Garrett Gibson: Yeah, I have access.
88 00:14:37.440 ⇒ 00:14:38.439 Robert Tseng: I haven’t been doing project plans.
89 00:14:38.440 ⇒ 00:14:39.860 Garrett Gibson: I’ve been looking at those. Okay, yeah.
90 00:14:39.860 ⇒ 00:14:59.509 Robert Tseng: So for Notion, we build project plans here, and then from here, there’s a couple skills that are through triggering cursor, that you’re able to basically turn these into, linear projects. And then within the linear projects, I do… I host a meeting with the CSOs and SLs, and we basically
91 00:14:59.510 ⇒ 00:15:08.349 Robert Tseng: took those projects and we sequenced them out more in a linear fashion. So now, every… every… every work stream has a DRI,
92 00:15:08.560 ⇒ 00:15:14.919 Robert Tseng: And they have to build their own tickets for their own workstream. And so, when I’m coming in to manage this account.
93 00:15:15.040 ⇒ 00:15:33.899 Robert Tseng: I’m meeting with them twice a week, and we’re just kind of, like, checking on progress on Workstream and making any adjustments. They’re giving me the language that I need to, so that I can go back and do… and share at, like, the executive level, which right now, for Eden, we have the most regular checkpoint for,
94 00:15:34.030 ⇒ 00:15:41.329 Robert Tseng: We do bi-weekly project reviews. The team basically helps me put together decks. We share, like, notes and,
95 00:15:41.330 ⇒ 00:15:58.520 Robert Tseng: like, wins, new requests, risk indications, whatever, like, some highlights, and then these are, like, the talking points. I meet with them every other Wednesday, so I’m meeting with them tomorrow, I’m gonna take a pass, clean up their… clean up their deck, and yeah, this is… this is the bi-weekly touchpoint that I have with… with this account to keep them… to keep them going.
96 00:16:00.120 ⇒ 00:16:11.730 Robert Tseng: Yeah, so we don’t really have this type of structure laid out for every client yet. I don’t think it needs to for smaller clients. But yeah, I think, like, you know, obviously Element’s a bit different, they don’t really use Dex so much.
97 00:16:11.730 ⇒ 00:16:22.410 Robert Tseng: They’re a lot more, kind of, memo-driven, or whatever, and they’ll have a… they’ll have a different set of rituals, but I would say this is, like, pretty standard for, like, our average client, which is…
98 00:16:22.410 ⇒ 00:16:25.109 Robert Tseng: You know, one that signs on for, like, a…
99 00:16:25.210 ⇒ 00:16:35.700 Robert Tseng: At least a 6-month, contract, and we need to set up some sort of, like, cadence to let them know what… kind of keep tabs on the progress of our projects.
100 00:16:36.250 ⇒ 00:16:38.230 Garrett Gibson: Okay, cool. Yeah, that makes sense.
101 00:16:39.110 ⇒ 00:16:51.449 Robert Tseng: Cool. So, I mean, those are a few things that, like, yeah, I mean, currently that I maintain on my clients. I don’t have, like, a plan yet for, kind of, how we’re gonna do the
102 00:16:51.450 ⇒ 00:16:59.220 Robert Tseng: delivery source opportunity, but, yeah, I think we’ll start to loop you into those conversations.
103 00:16:59.470 ⇒ 00:17:00.450 Garrett Gibson: Awesome.
104 00:17:01.220 ⇒ 00:17:06.439 Robert Tseng: Boom. Yeah, we’re expecting, like, probably 2 more clients to start in May, and then…
105 00:17:06.440 ⇒ 00:17:06.900 Garrett Gibson: Oh, okay.
106 00:17:06.900 ⇒ 00:17:21.970 Robert Tseng: I’m gonna see if any more can… can, come in. I mean, I’m… I’m just selling right now. I’m trying to close a couple more deals. So, yeah, I think this will become a lot more, like, rubber hits the road, like, probably 2 or 3 weeks from now.
107 00:17:22.270 ⇒ 00:17:24.759 Garrett Gibson: Yeah. Yeah. So, makes sense. Cool.
108 00:17:25.760 ⇒ 00:17:32.499 Robert Tseng: Cool. Yeah, anything else here? Let’s just kind of scan through this.
109 00:17:32.500 ⇒ 00:17:41.420 Garrett Gibson: I remember looking at Eden, actually, I think it was a little bit further down, so that’s… I think we went over that. I think that was, like, the 60 days, or something like that.
110 00:17:41.770 ⇒ 00:17:50.790 Robert Tseng: Yeah, yeah, we weren’t super urgent in trying to pull you into Eden right away. I just was kind of showing you an example of what just an overview. Yeah.
111 00:17:52.570 ⇒ 00:17:55.819 Garrett Gibson: But yeah, I think that’s kind of the nuts and bolts.
112 00:18:01.120 ⇒ 00:18:08.559 Robert Tseng: Cool. I mean, I know you’ve only been poking around, but, like, kind of, yeah, what are your, kind of, initial reactions to what you’re seeing?
113 00:18:09.260 ⇒ 00:18:25.870 Garrett Gibson: No, yeah, I think it’s awesome being able to, like, just see the ecosystem of tools kind of all connected, you know, together, and, just seeing, you know, as they get into the weeds of, like, you know, the element project, and, you know, just seeing how I can contribute, you know, more on the project management side, and things like that, and…
114 00:18:26.060 ⇒ 00:18:30.370 Garrett Gibson: Yeah, just meeting the team members, you know, stuff like that right now, so…
115 00:18:30.910 ⇒ 00:18:38.769 Robert Tseng: Yeah, I mean, I’m sure you’re gonna do great on Element as a client, but I think, like, kind of where you’ll have the most leverage is, you know, really
116 00:18:38.980 ⇒ 00:18:46.999 Robert Tseng: learning… learning the tools that we have, and you’re basically gonna be building… building, like, an AI project manager, right? Yeah.
117 00:18:47.000 ⇒ 00:18:56.460 Garrett Gibson: No, that’d be awesome, yeah, like, kind of like an agent, even, like, that’d be really cool, too, like, even within Curse, so they could just, like, get prompted, and it could start, like, building all the kind of materials, like…
118 00:18:56.650 ⇒ 00:19:01.099 Garrett Gibson: You know, roadmaps and things like that, project plans. Yeah. So, that’d be awesome.
119 00:19:01.100 ⇒ 00:19:07.150 Robert Tseng: Yeah, I mean, up until this point, it’s been mostly just me, Utam, kind of, like, doing things ad hoc.
120 00:19:07.150 ⇒ 00:19:07.509 Garrett Gibson: I don’.
121 00:19:07.510 ⇒ 00:19:08.120 Robert Tseng: helps.
122 00:19:08.250 ⇒ 00:19:17.589 Robert Tseng: He’s very AI-proficient, but definitely not, like, a domain expert, so I think, you know, if you have any questions about, like, how to use our tools, he’s the go-to guy.
123 00:19:18.010 ⇒ 00:19:19.089 Robert Tseng: Tom and I are accessible.
124 00:19:19.090 ⇒ 00:19:31.840 Garrett Gibson: Just to add on to what you said, like, like, if I wanted to, like, operationalize, like, with, you know, AI, like, the agent, who would be, like, the point of contact to go to, like, to get that, like, that work slotted, I guess, or something like that?
125 00:19:31.840 ⇒ 00:19:34.700 Robert Tseng: Yeah, so, like, for your PowerPoint thing, for example…
126 00:19:35.150 ⇒ 00:19:39.029 Robert Tseng: Like, you… you… I should add you to the AI channel if you’re not already in there.
127 00:19:39.030 ⇒ 00:19:41.860 Garrett Gibson: That’d be cool. And I could just, like, mention it there or something like that.
128 00:19:41.860 ⇒ 00:19:44.899 Robert Tseng: Yeah, you can mention it there. Sam is the go-to guy.
129 00:19:44.900 ⇒ 00:19:47.189 Garrett Gibson: Yeah, I have a meeting with Sam, I think later this week.
130 00:19:47.190 ⇒ 00:19:47.580 Robert Tseng: Okay, excellent.
131 00:19:47.580 ⇒ 00:19:48.690 Garrett Gibson: weeks, also.
132 00:19:49.040 ⇒ 00:19:54.630 Robert Tseng: Yeah, so definitely bring that as an example to him, and he’ll tell you how it fits onto his roadmap, and…
133 00:19:54.630 ⇒ 00:19:57.989 Garrett Gibson: Cool. Yeah. Yeah, just so it has visibility. Yeah, that’s nice.
134 00:19:57.990 ⇒ 00:19:58.540 Robert Tseng: Yeah.
135 00:19:59.460 ⇒ 00:19:59.970 Robert Tseng: bigger…
136 00:19:59.970 ⇒ 00:20:02.939 Garrett Gibson: Yeah, good to partner with other team members to, get that.
137 00:20:02.940 ⇒ 00:20:03.870 Robert Tseng: It’s like, I have.
138 00:20:03.870 ⇒ 00:20:04.910 Garrett Gibson: ingrained.
139 00:20:05.590 ⇒ 00:20:06.360 Robert Tseng: Yeah.
140 00:20:06.550 ⇒ 00:20:11.389 Robert Tseng: I’m sure it’ll be very rewarding once you see something that you built is being used by other people, so, like…
141 00:20:11.390 ⇒ 00:20:11.730 Garrett Gibson: No worries.
142 00:20:11.730 ⇒ 00:20:13.090 Robert Tseng: That’s, like, the… one of the.
143 00:20:13.090 ⇒ 00:20:21.700 Garrett Gibson: The more value I can add to the organization as a whole, right? I mean, that’s one of the reasons I’m here, so… Yeah. Cool, man.
144 00:20:22.840 ⇒ 00:20:32.840 Robert Tseng: Cool. Well, that’s all I got. I mean, I’m happy to just kind of stay on, just to better understand, you know, I mean, you kind of, you know, I mean, it’s a very small, very small team at this point.
145 00:20:32.840 ⇒ 00:20:33.700 Garrett Gibson: Great following.
146 00:20:33.700 ⇒ 00:20:34.460 Robert Tseng: Sue.
147 00:20:34.460 ⇒ 00:20:37.410 Garrett Gibson: Yeah, I understand. Yeah, I know, yeah,
148 00:20:37.510 ⇒ 00:20:55.259 Garrett Gibson: I do have, actually, a meeting coming up with Bea here in, like, 10 minutes, just halfway. Nice. Yeah. But yeah, other than that, no, it’s nice, kind of being on a smaller team, though, because, you kind of get to know, like, the different projects more, and, the team members, right, as well, you know? Yeah. So, that’s one of the pluses.
149 00:20:55.640 ⇒ 00:21:01.359 Garrett Gibson: I think there might even be, like, a lunch tomorrow I might be able to go to in, Culver City. I think Kayla’s putting that on, so…
150 00:21:01.360 ⇒ 00:21:04.859 Robert Tseng: Yeah, yeah, the LA people have been starting to self-organize, and…
151 00:21:04.860 ⇒ 00:21:05.200 Garrett Gibson: Yeah.
152 00:21:05.200 ⇒ 00:21:07.549 Robert Tseng: My wife and I are thinking about moving back to LA, so…
153 00:21:07.550 ⇒ 00:21:09.710 Garrett Gibson: Cool, yeah, I saw you posted on that channel.
154 00:21:09.710 ⇒ 00:21:19.370 Robert Tseng: Oh yeah, I just kind of added you out of the blue. I was like, should I add him? He just joined, but you know, whatever. This is something we’ve been thinking about for a while. I mean, I think your opinion is valuable, too, so…
155 00:21:19.370 ⇒ 00:21:23.910 Garrett Gibson: I mean, it seems like a pretty cool, cool house that you guys were looking at.
156 00:21:23.910 ⇒ 00:21:27.539 Robert Tseng: Oh, I mean, it’s like a, you know, the LA Hacker House kind of vibe.
157 00:21:27.540 ⇒ 00:21:34.019 Garrett Gibson: Yeah, that’s true. But hey, Westside, I mean, it’s a little, you know, nice to be on that side. Yeah, yeah, and everyone.
158 00:21:34.020 ⇒ 00:21:36.210 Robert Tseng: already kind of lives over there. Exactly.
159 00:21:36.210 ⇒ 00:21:37.430 Garrett Gibson: Yeah.
160 00:21:37.550 ⇒ 00:21:43.379 Robert Tseng: So, I mean, we’ll see. I’m not… I’m not gonna, you know, I’m… there’s no rush to move on it right now, but…
161 00:21:43.380 ⇒ 00:21:46.329 Garrett Gibson: Coming out to, like, LA just to visit soon, or anything like that?
162 00:21:46.330 ⇒ 00:21:47.800 Robert Tseng: Yeah, I come every quarter.
163 00:21:47.800 ⇒ 00:21:48.699 Garrett Gibson: Next one will be…
164 00:21:48.700 ⇒ 00:21:53.580 Robert Tseng: will be next month. I’m trying to get U-Tam to come out the same time I do. Yeah.
165 00:21:53.580 ⇒ 00:21:55.290 Garrett Gibson: in there, he mentioned, so…
166 00:21:55.590 ⇒ 00:22:01.540 Robert Tseng: Yeah, yeah, we are trying to… I guess we didn’t mention this when we were interviewing, because it’s something we’ve been thinking about, but, like.
167 00:22:01.710 ⇒ 00:22:06.779 Robert Tseng: all U.S.-based hires are trying to move to either Austin or LA.
168 00:22:06.780 ⇒ 00:22:09.030 Garrett Gibson: Makes sense, I think, great. Yeah.
169 00:22:09.030 ⇒ 00:22:12.220 Robert Tseng: Yeah. Well, I don’t know. When we started this, we were like…
170 00:22:12.220 ⇒ 00:22:12.779 Garrett Gibson: This is a good.
171 00:22:12.780 ⇒ 00:22:16.589 Robert Tseng: Company remote company, like, no, no office, but…
172 00:22:16.590 ⇒ 00:22:19.919 Garrett Gibson: I feel like we’re on a point now where it’s popular. Yeah, I don’t know.
173 00:22:19.920 ⇒ 00:22:21.699 Robert Tseng: Yeah, but, like, hybrid?
174 00:22:22.020 ⇒ 00:22:22.430 Garrett Gibson: I feel like.
175 00:22:22.820 ⇒ 00:22:25.579 Robert Tseng: I feel like it could… it could be better.
176 00:22:25.580 ⇒ 00:22:28.760 Garrett Gibson: I heard people like, 2 or 2 days a week, maybe, 3 days, something like that.
177 00:22:28.760 ⇒ 00:22:36.859 Robert Tseng: Yeah. Well, I didn’t look at if you responded, but what’s your preference? Like, kind of, you seem like you work in a bunch of different places, like, what works well? Yeah.
178 00:22:36.860 ⇒ 00:22:41.760 Garrett Gibson: I would say, yeah, I would say, like, hybrid no more than, like, 3 days, you know, but.
179 00:22:41.760 ⇒ 00:22:42.759 Robert Tseng: Yeah, yeah, definitely.
180 00:22:42.760 ⇒ 00:22:45.260 Garrett Gibson: I like the flexibility just because I have a family, you know, so it’s nice.
181 00:22:45.260 ⇒ 00:22:45.730 Robert Tseng: Right.
182 00:22:45.730 ⇒ 00:22:48.580 Garrett Gibson: More flexibility for me is kind of, you know, better.
183 00:22:48.580 ⇒ 00:22:49.170 Robert Tseng: Yeah.
184 00:22:49.170 ⇒ 00:22:51.749 Garrett Gibson: But I don’t mind, like, going to the office, you know.
185 00:22:52.160 ⇒ 00:22:53.550 Garrett Gibson: So… Yeah.
186 00:22:53.550 ⇒ 00:22:57.180 Robert Tseng: Well, the office locations in LA would be either Culver City or Venice, is basically what we’re.
187 00:22:57.180 ⇒ 00:22:58.429 Garrett Gibson: Yeah, that’s not far from me.
188 00:22:58.430 ⇒ 00:22:59.889 Robert Tseng: It’s not far for you, right? No. Okay.
189 00:22:59.890 ⇒ 00:23:02.529 Garrett Gibson: That’s, like, yeah, it’s only, like, 10 miles, maybe, so…
190 00:23:02.530 ⇒ 00:23:03.100 Robert Tseng: Yeah.
191 00:23:03.100 ⇒ 00:23:03.720 Garrett Gibson: Yep.
192 00:23:03.880 ⇒ 00:23:05.400 Garrett Gibson: Yeah.
193 00:23:05.400 ⇒ 00:23:07.740 Robert Tseng: Okay, cool. Well,
194 00:23:08.060 ⇒ 00:23:13.939 Robert Tseng: Yeah, I think we’ll keep you posted on that, on our visit and everything as well.
195 00:23:13.940 ⇒ 00:23:17.619 Garrett Gibson: Yeah, no, yeah, looking forward to meeting you guys in person, so… Yeah, that’d be awesome.
196 00:23:17.620 ⇒ 00:23:23.439 Robert Tseng: Yeah, enjoy the team, you’re welcome here, you know, we’re a pretty flat organization, like, I mean, and…
197 00:23:23.440 ⇒ 00:23:30.020 Garrett Gibson: Setting up meetings with folks, and yeah, getting to know people, yeah, different… about the different clients, you know, things like that. Yeah.
198 00:23:30.260 ⇒ 00:23:37.030 Robert Tseng: Yeah, anything you’re curious about, you know, feel free to ask. You don’t have to stay in the lanes we’ve said we’ve started you in.
199 00:23:37.030 ⇒ 00:23:43.660 Garrett Gibson: I’m starting to get added to more Slack channels and things like that, too, so that’s, that’s helpful. Okay.
200 00:23:43.660 ⇒ 00:23:59.130 Robert Tseng: Yeah, and then what would be helpful when you meet with me and Utam is, you know, obviously, you come with your own kind of, like, agenda as well. I think that’s always helpful, because we’re kind of bouncing around a lot, and absolutely. Yeah, sometimes I just… otherwise, we’ll just be riffing, and it may not be helpful for you, you know.
201 00:23:59.130 ⇒ 00:24:09.749 Garrett Gibson: No, absolutely, yeah, I’ll just kind of, bring, like, a plan, like, what I’m focused on, kind of, like, for that week, and, things, like, that’s related to the clients, and kind of stuff like that. So, yeah.
202 00:24:09.750 ⇒ 00:24:24.100 Robert Tseng: Yeah, and I guess, like, from management perspective, I mean, I’m not… like, I’m just curious, like, what would… how… we don’t have to figure it out in this conversation, but, like, I want to learn, like, what’s the best way to support you? You know, some people want more specific, kind of, like.
203 00:24:24.950 ⇒ 00:24:35.250 Robert Tseng: help me to prioritize either things we do… want to do, or people… some people prefer to just do… just give me the high-level objectives, and I’ll kind of figure it out. That’s my default style, but, like, I’m happy to adapt.
204 00:24:35.250 ⇒ 00:24:46.640 Garrett Gibson: No, yeah, if there’s, like, specific things, like, like, because we have, like, a weekly one-on-one, so I kind of want to use that to, like, set, kind of, you know, expectations, so if there’s, like, you know, certain priorities, like, things you want me to focus on that week, definitely want to…
205 00:24:46.750 ⇒ 00:24:49.659 Garrett Gibson: Like, you know, pinpointed it in that meeting.
206 00:24:49.960 ⇒ 00:24:53.680 Garrett Gibson: Okay. Beyond what I kind of, like, add to our, like, agenda, you know, things like that.
207 00:24:54.460 ⇒ 00:25:00.539 Robert Tseng: Great, yeah, I know there’s always, like, different lists to keep track of. There’s, like, onboarding doc, then there’s, like, the ad hoc stuff that comes.
208 00:25:00.540 ⇒ 00:25:02.039 Garrett Gibson: Yeah. Stuff that just comes.
209 00:25:02.040 ⇒ 00:25:03.679 Robert Tseng: out, straight out of our dome, so, like.
210 00:25:03.680 ⇒ 00:25:13.200 Garrett Gibson: Absolutely, yeah. Yeah, I want to make sure I’m, focused on, like, the stuff you and kind of Utam want me to focus on, so… But I’m using, kind of, like, the ramp-up plan as, like, you know, a guide.
211 00:25:13.200 ⇒ 00:25:14.530 Robert Tseng: Yeah, the guide. Okay.
212 00:25:14.530 ⇒ 00:25:14.890 Garrett Gibson: Exactly.
213 00:25:14.890 ⇒ 00:25:31.410 Robert Tseng: Cool. But yeah, if you feel like that needs to be a really crisp review, because some people prefer that, like, we can obviously go in and touch it up, but otherwise, like, I’m pretty hands-off about it. I’ll let it… it is what it is, and you can take it and use it however you want. Absolutely. And we’ll just kind of go from there.
214 00:25:31.590 ⇒ 00:25:34.770 Garrett Gibson: Cool, man. Sounds good. Okay, cool. Alright, man.
215 00:25:34.770 ⇒ 00:25:37.420 Robert Tseng: Well, give me a few minutes back, and yeah, enjoy your time with me.
216 00:25:37.740 ⇒ 00:25:40.589 Garrett Gibson: Alright, man. Good talking to you. Alright, have a good day. I’ll talk to you later.
217 00:25:40.590 ⇒ 00:25:41.110 Robert Tseng: You too.
218 00:25:41.110 ⇒ 00:25:41.980 Garrett Gibson: Matt, right.