Meeting Title: Q2 Kickoff - Jasmin Date: 2026-04-06 Meeting participants: Kaela Gallagher, Jasmin Multani, Uttam Kumaran
WEBVTT
1 00:00:11.490 ⇒ 00:00:12.670 Kaela Gallagher: Morning.
2 00:00:13.280 ⇒ 00:00:14.890 Jasmin Multani: Hey, good morning!
3 00:00:15.140 ⇒ 00:00:16.350 Kaela Gallagher: How’s it going?
4 00:00:16.350 ⇒ 00:00:19.160 Jasmin Multani: Good, I’m seeing you on the other side.
5 00:00:19.160 ⇒ 00:00:21.800 Kaela Gallagher: Oh, crazy!
6 00:00:23.090 ⇒ 00:00:26.630 Kaela Gallagher: Good! How did everything go last week?
7 00:00:28.120 ⇒ 00:00:29.570 Kaela Gallagher: And you’re noticing everything.
8 00:00:29.570 ⇒ 00:00:45.529 Jasmin Multani: It was great. My leaders were very happy, they were smiling. I did it in the middle of performance review, and right when my skip level was like, okay, your managers, we’re gonna talk about your Q2 role, because I think they’re reorging again.
9 00:00:45.690 ⇒ 00:00:47.559 Jasmin Multani: And then I was like, let me hold you there.
10 00:00:47.560 ⇒ 00:00:52.899 Uttam Kumaran: Again! It was last week.
11 00:00:52.900 ⇒ 00:00:56.949 Jasmin Multani: Last week was me doing my performance review, and then, someone had…
12 00:00:56.950 ⇒ 00:00:57.390 Uttam Kumaran: Yeah.
13 00:00:57.390 ⇒ 00:01:15.059 Jasmin Multani: they had told somebody else in their performance review that they’re splitting us up, and I would be going to product, and then they were about to say that to me, and I was like, hold up. No. This is not gonna happen. And they were just smiling. I think they were taken aback, and my director was like.
14 00:01:15.360 ⇒ 00:01:18.999 Jasmin Multani: Zisha, my manager, is this the first time you’re hearing about this? I was like.
15 00:01:19.470 ⇒ 00:01:22.900 Jasmin Multani: It’s the first time she’s hearing about this. But they were really.
16 00:01:22.900 ⇒ 00:01:30.670 Uttam Kumaran: They were happy, I would have been like, hell no, what is this small company you’re going to where TikTok, like…
17 00:01:32.850 ⇒ 00:01:36.700 Jasmin Multani: I think they’re so seasoned, they’re so seasoned, and like…
18 00:01:36.700 ⇒ 00:01:37.859 Uttam Kumaran: That they kinda know.
19 00:01:38.460 ⇒ 00:01:40.889 Jasmin Multani: You’re just like, yeah, you gotta do what’s best, and like.
20 00:01:40.890 ⇒ 00:01:41.540 Uttam Kumaran: Yeah, yeah, yeah.
21 00:01:41.540 ⇒ 00:01:42.330 Jasmin Multani: Why you want to leave?
22 00:01:42.330 ⇒ 00:01:45.589 Uttam Kumaran: When you’re in the machine, they’re kind of like, alright, I get it, like…
23 00:01:45.590 ⇒ 00:01:46.879 Jasmin Multani: They’re smiling, they’re both…
24 00:01:46.880 ⇒ 00:01:47.320 Uttam Kumaran: Yeah, guys.
25 00:01:47.320 ⇒ 00:01:48.580 Jasmin Multani: Happy.
26 00:01:48.580 ⇒ 00:01:51.440 Kaela Gallagher: So, like, bonuses just got paid, so…
27 00:01:51.990 ⇒ 00:01:54.560 Kaela Gallagher: I feel like they should be ready for that.
28 00:01:54.990 ⇒ 00:01:59.979 Jasmin Multani: bonus structure, I was like, yeah, yeah, yeah, I saw it on Friday, don’t, let’s, let’s move this along, like…
29 00:01:59.980 ⇒ 00:02:01.759 Uttam Kumaran: Yeah, that’s good, that’s good.
30 00:02:01.760 ⇒ 00:02:08.199 Jasmin Multani: But, yeah, it was very… because they’ve been my leaders since this quarter.
31 00:02:08.610 ⇒ 00:02:09.020 Uttam Kumaran: Okay.
32 00:02:09.020 ⇒ 00:02:14.760 Jasmin Multani: And, we all just had nice things to say about each other. And I genuinely was like, you guys provided
33 00:02:15.010 ⇒ 00:02:17.829 Jasmin Multani: Structure that we haven’t had in a year, so thank you.
34 00:02:18.420 ⇒ 00:02:20.400 Jasmin Multani: So it’s just nice all around.
35 00:02:20.890 ⇒ 00:02:21.440 Uttam Kumaran: Buh.
36 00:02:21.800 ⇒ 00:02:22.550 Kaela Gallagher: Nice.
37 00:02:24.540 ⇒ 00:02:28.689 Uttam Kumaran: Well, I’m pumped! I cannot wait. I think there’s so much…
38 00:02:28.800 ⇒ 00:02:34.390 Uttam Kumaran: To do, and even since we started talking, maybe, like, 2 months ago.
39 00:02:34.500 ⇒ 00:02:42.010 Uttam Kumaran: we are, like, in such a more organized place, and, like, I don’t know, I just feel like…
40 00:02:42.630 ⇒ 00:02:59.170 Uttam Kumaran: you know, I listened to this podcast with Jack Dorsey over the weekend, and one thing Jack Dorsey’s really famous about, where he has this quote where he talks about, like, companies have, like, multiple founding moments, and he’s like, he’s like, it’s always evolution. I always felt that in this business, but I’ve never, like, taken it, like.
41 00:02:59.380 ⇒ 00:03:12.449 Uttam Kumaran: oh, okay, this is, like, a completely big shift for the business, and we’ve had that, you know, and before it was almost, like, 8 or 12 months, and then it was, like, every 8 months, and then 6 months, and now it’s, like, almost every 3 or 4 months where.
42 00:03:13.180 ⇒ 00:03:19.880 Uttam Kumaran: The ground… we purposely shipped the ground under us in order to, like, unlock, you know, the next level of the company, and…
43 00:03:19.990 ⇒ 00:03:35.949 Uttam Kumaran: Like, this is one of them. I think for a number of reasons, in terms of the quality of the people that we continue to have on the team, in terms of the types of companies that we’re supporting, in terms of the types of companies that we’re currently talking to, which are
44 00:03:36.430 ⇒ 00:03:51.769 Uttam Kumaran: 3 or 4 times bigger than the types of companies that we’re working for now. And then also AI, and how we’re thinking about being one of the first real, technology services businesses using AI to this…
45 00:03:52.220 ⇒ 00:04:04.049 Uttam Kumaran: degree. You know, there’s a lot of people now, you’ll see in our business that are like, yeah, I have AI, like, they’re still, like, it drafts my emails, or I, like, use, like, the AI within… like, I use Granola.
46 00:04:04.460 ⇒ 00:04:16.440 Uttam Kumaran: We’re, like, in a different… we’re, like, in a different planet, right? And so, when I… I really recognized that over the last 6 months, and for me, I’m like, we need to continue to lap.
47 00:04:16.690 ⇒ 00:04:23.530 Uttam Kumaran: the people in our industry. Like, it’s not like a, cool, we’re here, we’re using it, let’s just continue. It’s like, okay.
48 00:04:23.790 ⇒ 00:04:35.569 Uttam Kumaran: everybody needs to sort of see what I’m seeing and start to take on their services or their clients with this, like, leverage creation mindset using AI.
49 00:04:35.570 ⇒ 00:04:53.230 Uttam Kumaran: So, this quarter, like, I’m pumped because I think you have a really good sense for, like, setting standards and out of the box, saying, like, we need playbooks. And then what I’m gonna enable you with is, like, as many great people that me and Kayla can bring onto your team. I’m gonna enable you with extremely, like.
50 00:04:53.320 ⇒ 00:05:04.410 Uttam Kumaran: you know, interesting and tough challenges on the delivery side, but then also as much AI as you can possibly consume in order to standardize your service, you know?
51 00:05:04.660 ⇒ 00:05:17.459 Uttam Kumaran: Yeah, so I’m… I’m super, super excited. I think, yeah, I mean, I… I think it’s… with you joining, with Garrett joining, with Advay joining, my thought about the strategy team being really, like.
52 00:05:17.630 ⇒ 00:05:22.379 Uttam Kumaran: One of the core faces of our business is, like, Kind of coming true, and…
53 00:05:22.600 ⇒ 00:05:27.049 Uttam Kumaran: again, like, I think you have a great partner in Greg, and things like that as well, so…
54 00:05:28.560 ⇒ 00:05:28.900 Uttam Kumaran: Yeah.
55 00:05:28.900 ⇒ 00:05:32.839 Jasmin Multani: Okay, awesome, thank you. Yeah, I even looked at the case study that…
56 00:05:33.040 ⇒ 00:05:36.619 Jasmin Multani: you guys do, that Kayla sent, and I’m like, wait…
57 00:05:36.920 ⇒ 00:05:40.199 Jasmin Multani: I helped these metrics… I helped create these metrics.
58 00:05:40.200 ⇒ 00:05:40.880 Uttam Kumaran: Yes.
59 00:05:40.880 ⇒ 00:05:44.979 Jasmin Multani: Like, I was literally… it’s such a weird thing to say, and I feel like…
60 00:05:45.290 ⇒ 00:05:56.830 Jasmin Multani: Can I say that? But I literally remember doing Excel spreadsheet sprints, and then doing all-nighters, and feeling so nervous to tell my manager that, like, hey, these numbers aren’t adding up.
61 00:05:56.830 ⇒ 00:06:11.189 Jasmin Multani: And, he was nervous too, and then we went to the data scientist, Cam Miller, at the time, and he was like, oh yeah, we can just make net new columns, and these are the new data fields we can make. Is missing, substitution, blah blah blah blah, because.
62 00:06:11.320 ⇒ 00:06:11.760 Uttam Kumaran: Yes.
63 00:06:11.760 ⇒ 00:06:12.120 Jasmin Multani: you.
64 00:06:12.120 ⇒ 00:06:12.730 Uttam Kumaran: Just flags.
65 00:06:13.250 ⇒ 00:06:26.469 Jasmin Multani: literally was there when Substitution was launched, and I helped create some of the initial playbooks for Substitutions ML, too, like the Cold Start approach as well. So it’s really spooky being on this side, and.
66 00:06:26.470 ⇒ 00:06:30.950 Uttam Kumaran: Well, what you’re gonna… what you’re gonna see is we… it’s like Groundhog Day, every client we go to.
67 00:06:30.950 ⇒ 00:06:31.550 Jasmin Multani: Yeah.
68 00:06:31.830 ⇒ 00:06:39.029 Uttam Kumaran: It’s like being… it’s like being a founding… it’s like basically starting… we’ve started 30 data teams now.
69 00:06:39.030 ⇒ 00:06:39.770 Jasmin Multani: Oh, yeah, yeah.
70 00:06:39.770 ⇒ 00:06:48.350 Uttam Kumaran: Right? And so we are very, very good at doing that, and we are now… now we are… we are in a similar way in that we are one of the few services companies using AI.
71 00:06:48.850 ⇒ 00:06:51.659 Uttam Kumaran: We are one of the few data platform teams
72 00:06:52.180 ⇒ 00:07:01.069 Uttam Kumaran: like, that are also going to use AI. Like, you’re not seeing many people using AI for Snowflake development, for dbt development, for data analysis at the…
73 00:07:01.480 ⇒ 00:07:09.719 Uttam Kumaran: in the way that we are, and because we’re sort of fully verticalized, right, we do everything from the warehousing all the way to, like, the end deck.
74 00:07:09.850 ⇒ 00:07:12.990 Uttam Kumaran: There’s so much opportunity for us to just, like.
75 00:07:13.470 ⇒ 00:07:26.880 Uttam Kumaran: not only enable anybody at any point in that stack to sort of see the whole thing, but for us to deploy more for our clients. And that’s a joy for me. I mean, like, I’ve done the… set up a data team.
76 00:07:27.350 ⇒ 00:07:27.710 Jasmin Multani: Yeah.
77 00:07:27.710 ⇒ 00:07:31.860 Uttam Kumaran: 2 or 3 times before Brain Forge. Now we’ve done it, like, 30 times.
78 00:07:31.860 ⇒ 00:07:32.410 Jasmin Multani: Hmm.
79 00:07:32.410 ⇒ 00:07:45.879 Uttam Kumaran: And it’s not like it’s any harder, it’s just always communication, and it’s always, like, I want to move us to, like, do the fun things in data, which is, like, real, like, 80-20 analysis, understanding customer cohorting versus, like.
80 00:07:45.880 ⇒ 00:07:46.600 Jasmin Multani: Yeah.
81 00:07:46.600 ⇒ 00:07:58.949 Uttam Kumaran: We should be talking about… we should be minimizing data engineering, modeling, and continue to move towards strategy, and then, ultimately, this is gonna allow us to price towards outcomes. Hey, we’re gonna go find you half a million dollars.
82 00:07:58.950 ⇒ 00:08:17.919 Uttam Kumaran: Like, when we’re confident we can do that, we took all your data, we see the places we can do that, we can affect that change, and that’s never… the data teams are never, like, part of that. It’s always, like, that’s the jump between data and, like, management consulting, or, like, the data team and the strategy team, right? Which is like, oh, the data team is just like IT.
83 00:08:18.170 ⇒ 00:08:33.729 Uttam Kumaran: I’m like, no, these are… we’re gonna do that same thing. We don’t need, like, all of us have the business mind. It’s just that we took our business mind and it got technical, which means that we’re just gonna continue to further verticalize, you know, so…
84 00:08:33.960 ⇒ 00:08:35.330 Jasmin Multani: Be in the driver’s seat.
85 00:08:35.330 ⇒ 00:08:35.650 Uttam Kumaran: Yeah.
86 00:08:35.659 ⇒ 00:08:36.369 Jasmin Multani: Whoa.
87 00:08:37.499 ⇒ 00:08:41.669 Jasmin Multani: let… let the C-suites, take the final decision.
88 00:08:41.669 ⇒ 00:08:42.279 Uttam Kumaran: Yes.
89 00:08:42.760 ⇒ 00:08:53.360 Jasmin Multani: Okay, cool. So, I just want to ask for the rest of this conversation, are we gonna go through the Q2 kickoff, or are we just focusing on, like, what week 1 should look like for me?
90 00:08:53.730 ⇒ 00:09:01.020 Uttam Kumaran: I think both. Yeah, I think both. I think we can start broadly with Q2.
91 00:09:01.270 ⇒ 00:09:04.240 Uttam Kumaran: And then kind of go from there.
92 00:09:05.170 ⇒ 00:09:09.180 Jasmin Multani: Okay, cool, I’m gonna… Share my screen so we can go through the bullet points.
93 00:09:09.180 ⇒ 00:09:09.780 Uttam Kumaran: Okay.
94 00:09:10.830 ⇒ 00:09:15.809 Jasmin Multani: I just… I know things are recorded, but I just love docs, and I love, like.
95 00:09:15.810 ⇒ 00:09:16.710 Uttam Kumaran: That’s fine.
96 00:09:16.710 ⇒ 00:09:19.629 Jasmin Multani: Putting ideas onto paper together.
97 00:09:20.990 ⇒ 00:09:32.320 Jasmin Multani: Okay. Alright, so… this is what I have that Kayla had sent over. Very, very tight. Should we go row, like, row by row?
98 00:09:32.880 ⇒ 00:09:36.359 Uttam Kumaran: Yeah, or tell me, like, any questions,
99 00:09:36.630 ⇒ 00:09:38.409 Uttam Kumaran: Yeah, let’s just go through it.
100 00:09:38.600 ⇒ 00:09:53.350 Jasmin Multani: Yeah, so I’d say my main question is, so I know that Garrett is also ramping up. I was able to write out his element onboarding process.
101 00:09:53.350 ⇒ 00:10:02.299 Jasmin Multani: But, how… should I assume that he’s gonna be in every element-related meeting to help his onboarding process, or should I just let him…
102 00:10:02.610 ⇒ 00:10:05.129 Jasmin Multani: Do his own week 1, week 2 on his own.
103 00:10:07.010 ⇒ 00:10:08.260 Jasmin Multani: I think you’re muted.
104 00:10:08.260 ⇒ 00:10:21.409 Uttam Kumaran: Yeah, so I think, we’re… so kind of, like, in terms of Garrett, we’re guiding him towards, being, like, another CSO, and so for now, he’s gonna be primarily staffed on just Element.
105 00:10:22.020 ⇒ 00:10:28.750 Uttam Kumaran: And then… we’re also, on the side, I’m gonna be looping him in on everything CSO, because
106 00:10:28.880 ⇒ 00:10:40.809 Uttam Kumaran: I think he has much more of, like, a structured project management background to kind of help me work with that team. But he’s gonna be all Element. So basically, we’re gonna have an Element kickoff today that is, like.
107 00:10:40.950 ⇒ 00:10:50.469 Uttam Kumaran: a mix of you, Amber, you, Advait, me, Greg… Awash, Robert, and…
108 00:10:50.770 ⇒ 00:10:55.429 Uttam Kumaran: basically, the way Element is gonna go is there’s, like, work streams.
109 00:10:56.610 ⇒ 00:11:03.019 Uttam Kumaran: There’s, like, several work streams, and so the biggest thing that we want to figure out is, like, who’s owning what workstream.
110 00:11:03.530 ⇒ 00:11:10.779 Uttam Kumaran: And really, the face of this project is the strategy team, so it’s really between you, Greg, and Robert. It’s like…
111 00:11:11.080 ⇒ 00:11:14.040 Uttam Kumaran: The three of you really, really owning that.
112 00:11:15.690 ⇒ 00:11:18.050 Kaela Gallagher: Will Garrett be joining that meeting today as well?
113 00:11:18.050 ⇒ 00:11:18.830 Uttam Kumaran: Yes.
114 00:11:19.990 ⇒ 00:11:24.650 Jasmin Multani: Eric, Greg, and I know you asked me to set that up for 30 minutes, so it’s gonna be.
115 00:11:24.650 ⇒ 00:11:25.240 Uttam Kumaran: Yes.
116 00:11:25.240 ⇒ 00:11:27.240 Jasmin Multani: That’s a bit obvious.
117 00:11:27.340 ⇒ 00:11:33.880 Jasmin Multani: And then, but, and Robert… That’s the main group, right?
118 00:11:35.080 ⇒ 00:11:38.619 Uttam Kumaran: Yes, and update. Yeah, yeah, perfect.
119 00:11:38.620 ⇒ 00:11:39.719 Jasmin Multani: Okay, cool, cool, cool.
120 00:11:40.290 ⇒ 00:11:45.739 Jasmin Multani: And we’re using the element Gantt chart as the baseline to…
121 00:11:45.740 ⇒ 00:11:53.399 Uttam Kumaran: Yeah, we’re actually gonna be… so in linear, we’re gonna be using the, like, project timeline view as, like, the overall.
122 00:11:53.510 ⇒ 00:12:02.579 Uttam Kumaran: So this client is going through a little bit of a transition. We’re… we’re sort of in a new contract, and
123 00:12:02.950 ⇒ 00:12:08.539 Uttam Kumaran: Really, it’s sort of gonna be… this is where we’re gonna have to be a little bit clearer with…
124 00:12:08.640 ⇒ 00:12:25.629 Uttam Kumaran: communication to Shivani, and then broader project planning. So the reason why Gare is here is Gare has a skill set in sort of this type of, like, broader project planning, where there’s, like, multiple work streams, multiple stakeholders. So his focus is gonna be
125 00:12:25.630 ⇒ 00:12:35.190 Uttam Kumaran: really on, like, I think kind of, like, project management on this, but not… but really, like, we don’t have a project management function, so he’s just gonna be…
126 00:12:35.250 ⇒ 00:12:39.899 Uttam Kumaran: You know, one of… probably one of the work streams is just, like, keeping everything organized.
127 00:12:40.050 ⇒ 00:12:44.659 Uttam Kumaran: Your side is gonna be anything that comes out of the strategy team in terms of work output.
128 00:12:45.970 ⇒ 00:12:56.270 Uttam Kumaran: Okay. So, this could be anywhere… anything from dashboards to things that are being presented. Greg owns the Omni, like,
129 00:12:56.540 ⇒ 00:12:59.500 Uttam Kumaran: Establishment, and, like, this original pilot.
130 00:13:00.780 ⇒ 00:13:02.759 Uttam Kumaran: I think it’s gonna be up to…
131 00:13:03.110 ⇒ 00:13:07.710 Uttam Kumaran: basically me, you, and, Robert on, like.
132 00:13:08.210 ⇒ 00:13:12.029 Uttam Kumaran: does he stay involved through the whole project? And, like.
133 00:13:12.170 ⇒ 00:13:22.850 Uttam Kumaran: basically, we have until now, until end of August for this section. So I think when we meet, we’ll review the SOW that we signed with them, and sort of you’ll start to get a sense of the whole project.
134 00:13:22.950 ⇒ 00:13:29.430 Uttam Kumaran: And this should be your guinea pig, because this is currently the most complicated
135 00:13:29.750 ⇒ 00:13:33.289 Uttam Kumaran: This is currently the most complicated engagement that we have at the company.
136 00:13:33.530 ⇒ 00:13:40.669 Uttam Kumaran: So, it’s a good playing ground for you to try to see what does me managing
137 00:13:41.050 ⇒ 00:13:49.949 Uttam Kumaran: the strategy service line look like for Element, and then how can I scale this across all clients? It’s complicated for a few reasons.
138 00:13:49.950 ⇒ 00:13:50.650 Jasmin Multani: recommended.
139 00:13:50.650 ⇒ 00:13:56.749 Uttam Kumaran: The stakeholder has an extremely high bar for communication and organization.
140 00:13:57.770 ⇒ 00:13:59.970 Uttam Kumaran: like… Too high.
141 00:14:00.820 ⇒ 00:14:03.170 Uttam Kumaran: Second is…
142 00:14:04.200 ⇒ 00:14:13.659 Uttam Kumaran: She… she doesn’t have a much appreciation or understanding of, like, data engineering or data modeling, which means all of her focus is on output.
143 00:14:13.920 ⇒ 00:14:14.740 Uttam Kumaran: Right.
144 00:14:15.640 ⇒ 00:14:20.460 Uttam Kumaran: Like, I think she’s aware of all that stuff, but…
145 00:14:20.930 ⇒ 00:14:26.970 Uttam Kumaran: The ratio of, like, what she gives feedback on is gonna be all in the strategy world.
146 00:14:28.600 ⇒ 00:14:34.110 Jasmin Multani: And that means, like… sorry, I’m gonna pause you. So when we say strategy right now, and output, does that mean, like.
147 00:14:34.680 ⇒ 00:14:41.930 Jasmin Multani: Marketing campaigns, highlighting which stores we need to up-level in, ground operation stuff.
148 00:14:42.680 ⇒ 00:15:02.100 Uttam Kumaran: No, this is… so, yeah, I mean, I think I want to keep it a little bit high level, because this… this engagement is… there’s just so much, but it’s not… none of what we’re touching is actually, like, for this contract is executing on anything. It’s purely getting all the data in a place where it can be trusted for reporting.
149 00:15:03.020 ⇒ 00:15:10.989 Uttam Kumaran: Like, it’s actually, like, none of our scope involves… which is the challenge also here, the complication, is that…
150 00:15:11.220 ⇒ 00:15:16.690 Uttam Kumaran: They are… they want to move extremely… It’s not slowly, but, like…
151 00:15:18.090 ⇒ 00:15:22.759 Uttam Kumaran: they don’t want to, like, use any of the data until, like, end of September for anything.
152 00:15:23.130 ⇒ 00:15:24.230 Jasmin Multani: Oh, wow, okay.
153 00:15:24.230 ⇒ 00:15:25.240 Uttam Kumaran: So, it’s a ch…
154 00:15:25.240 ⇒ 00:15:25.920 Jasmin Multani: Spreadsheet.
155 00:15:25.920 ⇒ 00:15:28.429 Uttam Kumaran: It’s… well, no, no, no, meaning, like…
156 00:15:29.240 ⇒ 00:15:35.489 Uttam Kumaran: They want everything modeled, all the sources in, perfect data, before we would do any sort of broad rollouts.
157 00:15:37.080 ⇒ 00:15:42.589 Jasmin Multani: That’s interesting, because, like, in practice, we also know that perfectly, like, sometimes.
158 00:15:42.590 ⇒ 00:15:45.019 Uttam Kumaran: Yeah, I know, so this is the chat, this is the complicated.
159 00:15:45.020 ⇒ 00:15:51.970 Jasmin Multani: I’m like, oh, these things are not adding up, so in practice, we know that we’re flying with 90%.
160 00:15:52.670 ⇒ 00:15:58.030 Uttam Kumaran: Yeah, so the complication here is that they really want to make sure that,
161 00:16:00.110 ⇒ 00:16:02.920 Uttam Kumaran: Things are accurate before rolling them out.
162 00:16:03.230 ⇒ 00:16:11.919 Uttam Kumaran: And this is, like, an extremely large revenue, low employee count business. They’re in, like, very little rush to do anything.
163 00:16:12.320 ⇒ 00:16:19.299 Uttam Kumaran: So it’s just an… it’s just a new thing. I’ve never… I’ve personally never worked with a business that isn’t like, okay, we have data.
164 00:16:19.430 ⇒ 00:16:20.720 Uttam Kumaran: Let’s wait.
165 00:16:21.290 ⇒ 00:16:34.280 Uttam Kumaran: I’ve worked with businesses that are slow, because they’re, like, enterprise, and I’ve worked with businesses, like, startups, where they’re like, whatever the… whatever you have, no matter… I don’t care how messy it is. This is a third option, which is, like, they’re rich.
166 00:16:34.810 ⇒ 00:16:37.500 Uttam Kumaran: They want to be very methodical.
167 00:16:37.900 ⇒ 00:16:48.759 Uttam Kumaran: And they want to make sure that when they roll things out, they can nail it, like, kind of like on the first try. First or second try. So there is QA, like, there is a motion for QA,
168 00:16:49.030 ⇒ 00:17:06.249 Uttam Kumaran: And there is a… there’s a pilot group of people that are in the BI tool that we will use to QA. Someone from finance, Shivani, some people from tech, who you’ll… you’ll meet. So there is an internal QA, but the goal is… the goal and the scope of our work is not to…
169 00:17:06.750 ⇒ 00:17:12.020 Uttam Kumaran: enable the broader organization just yet. It’s actually just to make sure that
170 00:17:12.369 ⇒ 00:17:18.590 Uttam Kumaran: Everything is super tight in terms of what metrics the business is reporting, what definitions They are.
171 00:17:18.720 ⇒ 00:17:25.250 Uttam Kumaran: All the pipelines are running. They have 50-plus sources that we’re sort of ingesting and modeling.
172 00:17:27.359 ⇒ 00:17:33.390 Uttam Kumaran: And so that’s kind of, like, this is the really… this is why this is a little bit of a complicated situation.
173 00:17:34.620 ⇒ 00:17:37.249 Jasmin Multani: Yeah, it sounds like, cause…
174 00:17:37.460 ⇒ 00:17:42.079 Jasmin Multani: I know that Shivani has, like, a healthcare background, and I know, like.
175 00:17:42.240 ⇒ 00:17:46.630 Jasmin Multani: out of habit. They’re very serious about precision, accuracy, very.
176 00:17:46.630 ⇒ 00:17:51.880 Uttam Kumaran: Yeah, I think her broad… the broader background here that I think is… because from working with her.
177 00:17:52.000 ⇒ 00:17:54.630 Uttam Kumaran: It’s not clear that she’s done this before.
178 00:17:54.630 ⇒ 00:17:55.240 Jasmin Multani: Yeah.
179 00:17:55.240 ⇒ 00:17:59.969 Uttam Kumaran: like, she’s not… I don’t think she… I don’t… it’s not… I don’t know, from what we’ve seen.
180 00:18:00.240 ⇒ 00:18:05.439 Uttam Kumaran: and this is, again, sort of like, we’re gonna talk as a team, I think, more about, like.
181 00:18:05.840 ⇒ 00:18:10.990 Uttam Kumaran: what are the client intangibles? Like, what is sort of, like, the, like, culture?
182 00:18:11.590 ⇒ 00:18:12.880 Uttam Kumaran: basically…
183 00:18:14.590 ⇒ 00:18:25.670 Uttam Kumaran: basically, she just hasn’t done, like, an establishing a data team, and she’s being tasked with doing that. So, it’s sort of two things. One is everything needs to sort of be, like, co-authored or put in her language.
184 00:18:25.730 ⇒ 00:18:37.979 Uttam Kumaran: If there’s anything that looks like, hey, Brainforge is taking this, and I don’t really know what it is, for all some other clients, they want that. They’re like, you handle it, I don’t need to know. This client, she’s like, I need to know every single piece.
185 00:18:39.130 ⇒ 00:18:43.730 Uttam Kumaran: But we’re also, in doing our work, we’re also kind of teaching her.
186 00:18:43.950 ⇒ 00:18:56.329 Uttam Kumaran: And putting into her language. You’ll see there’s these, like, little cultural nuances that we just have to make sure we’re really careful on. More of this, more of what I think we’re seeing in her is she has a background from Bain.
187 00:18:56.430 ⇒ 00:18:59.730 Uttam Kumaran: I think there’s this, like, level of intensity and level of, like.
188 00:19:00.480 ⇒ 00:19:06.530 Uttam Kumaran: Doing things the right way that she brings, which is not super common in, like, typical data teams.
189 00:19:06.780 ⇒ 00:19:13.129 Uttam Kumaran: Like, it’s not wrong, but it’s… it’s just uncommon. Second piece is that, like.
190 00:19:13.380 ⇒ 00:19:18.450 Uttam Kumaran: There’s just not a real desire to get this out until it’s perfect.
191 00:19:18.700 ⇒ 00:19:23.560 Uttam Kumaran: And that’s also, like, something that I don’t think many people are… are used to.
192 00:19:23.760 ⇒ 00:19:24.680 Uttam Kumaran: But…
193 00:19:25.480 ⇒ 00:19:36.760 Uttam Kumaran: to give you the flip side, is we factored all that into the contract, and it’s a pretty big contract, and I think, in some ways, that’s actually helpful, like, knowing that, like, hey, we don’t want to roll out Omni to the rest of the company.
194 00:19:37.170 ⇒ 00:19:44.040 Uttam Kumaran: until it’s perfect is actually great, so we’re not, like, rolling it out, dealing with the issues, and building it, right? We’re just focusing on that.
195 00:19:44.520 ⇒ 00:19:54.899 Uttam Kumaran: Second piece is, like, she set the expectations really clear, meaning, like, there is a high expectation for communication, everything sort of has to go through internal review before it gets to her.
196 00:19:55.010 ⇒ 00:20:11.499 Uttam Kumaran: So at least we know the rules on the ground. I think, and speaking from my experience, is, like, I’ve had to change… this is not a client I’ve seen work like this before, so my common tendency is to, like, do what we do best, which is, like, move quickly.
197 00:20:11.770 ⇒ 00:20:12.130 Jasmin Multani: Like…
198 00:20:12.130 ⇒ 00:20:17.740 Uttam Kumaran: try to build… try to, like, meet other stakeholders to build empathy. It’s just not what’s wanted here at all.
199 00:20:18.100 ⇒ 00:20:31.309 Uttam Kumaran: And we’ve gone jammed time after time again, because I’m like, that’s just how we do things, and she wants to really control the engagement. So this is something that, like, as an Element Brainforge team, we’ll talk about, but…
200 00:20:31.640 ⇒ 00:20:33.469 Uttam Kumaran: I just want to brief you, like.
201 00:20:34.370 ⇒ 00:20:47.099 Uttam Kumaran: we’ll talk about culturally, like, how we should communicate with her, and how we should try and co-author everything with her. But the challenge here, I don’t think, is really that technical. It’s this is the… this is the complication. It’s, like, cultural stuff.
202 00:20:47.480 ⇒ 00:20:55.459 Jasmin Multani: Okay, cool, cool. I think, what I’m gonna… what I anticipate is gonna be high touchpoint between me, Adid, and Greg.
203 00:20:55.910 ⇒ 00:20:56.280 Uttam Kumaran: Absolutely.
204 00:20:56.280 ⇒ 00:20:58.460 Jasmin Multani: And then, literally.
205 00:20:58.670 ⇒ 00:21:13.089 Jasmin Multani: like, the second we have, like, a group meeting that’s scheduled, if nothing… if I feel like, okay, I have questions, or any of them have questions, we’ll be like, let’s do a 20-minute sing. Yes. Real quick. And I feel like…
206 00:21:13.870 ⇒ 00:21:14.680 Jasmin Multani: Yeah.
207 00:21:15.200 ⇒ 00:21:17.160 Jasmin Multani: I’m just gonna Yeah.
208 00:21:17.290 ⇒ 00:21:25.610 Kaela Gallagher: Really quick, a one-minute tangent here, is Advait’s trial ends on Friday this week. Is he somebody that we want to keep
209 00:21:25.980 ⇒ 00:21:26.840 Kaela Gallagher: Longer.
210 00:21:26.840 ⇒ 00:21:35.479 Uttam Kumaran: maybe… I think… is there… I want to make sure we go through this talk, because there should be something on here on people and team management, but let’s talk about Amber and Avay.
211 00:21:37.070 ⇒ 00:21:37.700 Jasmin Multani: People…
212 00:21:37.700 ⇒ 00:21:39.689 Uttam Kumaran: Wherever we’re talking about allocations.
213 00:21:39.690 ⇒ 00:21:40.210 Jasmin Multani: Yeah.
214 00:21:40.210 ⇒ 00:21:43.000 Uttam Kumaran: I don’t know if there’s allocations anywhere, but let’s talk about that.
215 00:21:43.180 ⇒ 00:21:44.919 Jasmin Multani: I see people management.
216 00:21:45.490 ⇒ 00:21:48.829 Kaela Gallagher: I’m gonna pause the call… the recording while we do.
217 00:21:48.830 ⇒ 00:21:55.689 Uttam Kumaran: I really want to make it simple, because I want to take… I want to take on all the ambiguity onto myself and the executive team.
218 00:21:55.740 ⇒ 00:22:09.980 Uttam Kumaran: And I want to make it super clear for, like, what does success look like as a customer success person or service lead. So to give you the other side, the customer success, this is everything around… the floor is account management. The floor is a happy customer, right?
219 00:22:10.710 ⇒ 00:22:21.840 Uttam Kumaran: They’re… they need to make sure the customer’s happy, they know what’s getting built for them, and they know that we’re delivering… like, we’re going to deliver on their outcomes in the time that they paid us to do so.
220 00:22:21.990 ⇒ 00:22:34.160 Uttam Kumaran: Right? That’s the floor. What does excellence look like? Excellence for them looks like renewals, looks like expansion opportunities, looks like, hey, I can now… I can help sales pitch
221 00:22:34.260 ⇒ 00:22:52.530 Uttam Kumaran: even more, right? Expansion, like, excellence for CSOs is like, hey, we’re in Element, and we don’t do any AI work for them. I would like to pitch some more services. Like, I have some other services to kind of do. So, in that sense, I’ve actually taken that off of your plate. You don’t have to worry too much about, like.
222 00:22:52.670 ⇒ 00:23:00.050 Uttam Kumaran: And one of the big problems in consulting is, like, is the client happy? Am I meeting with them all the time? Like, am I schmoozing? Like, that’s on the CSO.
223 00:23:00.160 ⇒ 00:23:12.370 Uttam Kumaran: Right? I’m telling Greg, go into a company like Default, we’ve been given access to 5 stakeholders, go figure out what they need to get promoted, and how Brainforge can help them do that.
224 00:23:13.260 ⇒ 00:23:25.900 Uttam Kumaran: Like, do that schmoozing, do all that stuff, and then trust that as they pull services off the rack to deploy, that the service leads have, like, have the confidence that any of those can get deployed.
225 00:23:25.900 ⇒ 00:23:41.959 Uttam Kumaran: And that’s how, like, I think previously we almost had, like, everybody was doing a lot of it, and some people are good at one, people are good at another, and I think there’s, like, this account management leaning, relationship-building leaning, and there’s this, like, true technical, like, depth
226 00:23:42.030 ⇒ 00:23:44.210 Uttam Kumaran: Opinions about the way things are going.
227 00:23:44.640 ⇒ 00:23:49.930 Uttam Kumaran: And ways to create leverage, and those are different skill sets, and different interests, you know?
228 00:23:49.930 ⇒ 00:23:51.290 Jasmin Multani: Yep.
229 00:23:51.450 ⇒ 00:23:54.120 Jasmin Multani: That’s why I chose SL and not CSO.
230 00:23:54.120 ⇒ 00:24:02.669 Uttam Kumaran: Yeah, but you’d be surprised, Greg is like, I don’t want to do CSO, like, that’s perfect. I just think I wanted to make it clear
231 00:24:02.820 ⇒ 00:24:03.710 Uttam Kumaran: like…
232 00:24:03.830 ⇒ 00:24:19.710 Uttam Kumaran: what the differences were, and so broadly, I think, like, I know one piece that we already talked about is, like, bonuses. So there’s gonna be a broad set of bonuses that are available to kind of, like, anybody on delivery. So the first thing there is, like, if you’re able to sell.
233 00:24:19.760 ⇒ 00:24:27.970 Uttam Kumaran: net new business. Like, if you’re like, hey, friend of mine is, like, head of growth at this one startup, they need data work, you bring them in.
234 00:24:28.080 ⇒ 00:24:33.879 Uttam Kumaran: we’re gonna bonus on that. And I think sales has it as, like, 10% of the first 6 months of…
235 00:24:34.160 ⇒ 00:24:35.090 Uttam Kumaran: revenue.
236 00:24:36.050 ⇒ 00:24:43.280 Jasmin Multani: And the floor pack, because I might have a friend. So the floor package would be, what, $5,000 per month?
237 00:24:44.040 ⇒ 00:24:48.820 Uttam Kumaran: Our minimum contract sizes are, like, 10 or 15K.
238 00:24:49.180 ⇒ 00:24:49.730 Jasmin Multani: Okay, alright.
239 00:24:49.730 ⇒ 00:24:51.260 Uttam Kumaran: And go up from there.
240 00:24:51.260 ⇒ 00:24:52.170 Jasmin Multani: Okay, cause.
241 00:24:52.170 ⇒ 00:24:55.560 Uttam Kumaran: Like, if you brought in a deal that’s half a million dollars.
242 00:24:56.020 ⇒ 00:24:58.920 Uttam Kumaran: Which is, like, not… I mean, it’s not out of the ordinary.
243 00:24:58.920 ⇒ 00:24:59.699 Jasmin Multani: Yeah, yeah.
244 00:24:59.700 ⇒ 00:25:01.150 Uttam Kumaran: That’s, like, a shitload of money.
245 00:25:01.280 ⇒ 00:25:05.349 Uttam Kumaran: And that’s the same offer we’re giving to our external referral partners.
246 00:25:05.460 ⇒ 00:25:06.910 Uttam Kumaran: and everything. So…
247 00:25:07.610 ⇒ 00:25:14.329 Uttam Kumaran: That’s, like, the easiest way to make, like, a boatload here. It’s, like, literally bring in new business. It’s also the hardest thing. It’s…
248 00:25:14.490 ⇒ 00:25:21.190 Uttam Kumaran: It’s sales, but we wanted to offer exactly the offer we’re giving externally or to our sales team.
249 00:25:21.400 ⇒ 00:25:28.119 Uttam Kumaran: to anybody in the company. So if you deliver a net new logo. The second piece is gonna be on, expansion.
250 00:25:28.700 ⇒ 00:25:35.920 Uttam Kumaran: Expansion, so if you come into a company, if you’re coming on a client and you support the expansion.
251 00:25:36.970 ⇒ 00:25:52.870 Uttam Kumaran: or you support, like, a renewal, sales has a discretionary amount that they can assign to, like, delivery assist, basically. So, like, okay, did Jasmine help me put together the scope? Did she help sell it? Did she have the relationship internally? So there is, like, a
252 00:25:53.070 ⇒ 00:26:02.029 Uttam Kumaran: there’s a sales-related assistant out. This is gonna go into sort of what I’m gonna talk about tomorrow in the brown bag, which is, like, delivery source opportunities, like DSO.
253 00:26:02.450 ⇒ 00:26:06.290 Uttam Kumaran: DSO is also the second easiest way,
254 00:26:06.410 ⇒ 00:26:09.959 Uttam Kumaran: to make money. And so, the smallest version of it is…
255 00:26:10.240 ⇒ 00:26:20.009 Uttam Kumaran: you can say, hey, like, for example, let’s… let’s take Brainforge, right? If you’re… let’s say you’re an external consultant at Brainforge. Hey, I went ahead and I met with Kayla.
256 00:26:20.230 ⇒ 00:26:24.380 Uttam Kumaran: Kayla has a bunch of requirements on recruiting-related reporting.
257 00:26:24.830 ⇒ 00:26:26.220 Uttam Kumaran: She has the budget.
258 00:26:26.390 ⇒ 00:26:37.409 Uttam Kumaran: And I’m able to identify, like, who needs to approve the budget, what are… kind of, like, there’s enough for a follow-up from a Brainforged salesperson. You can submit a delivery source opportunity.
259 00:26:38.410 ⇒ 00:26:53.060 Uttam Kumaran: if you submit that opportunity, and it gets approved, and we’re able to follow up on it, and then it closes, like, there’s an amount. Just… you don’t even have to sell the thing. You just need to be, like, there’s an opportunity, and I’ve identified a person, and I’ve identified a need.
260 00:26:53.390 ⇒ 00:26:57.960 Uttam Kumaran: Right? Basically, enough for Robert or I to follow up on.
261 00:26:58.950 ⇒ 00:27:15.550 Uttam Kumaran: like, hey, Kayla’s expecting a call from one of us, she’s demonstrated this need, they have, like, it seems like they have budget, great. So that’s the minimum. So there’s a… there is a… there’s an amount that sales will attribute, I think it’s anywhere from 2% to 5%, I don’t… I think Robert has this number.
262 00:27:15.800 ⇒ 00:27:35.169 Uttam Kumaran: The next piece is, like, if you go beyond the DSO and actually support the sale, like, if you’re coming with Robert to that call, if you’re helping sales team put together the scope of work, and ultimately closing it, there’s even more money, right? And so, if you think about on the sales side, right, 10% is sort of, like.
263 00:27:35.770 ⇒ 00:27:44.869 Uttam Kumaran: The, like, kind of the max, and then it sort of, like, ratchets down from there based on how involved a delivery team member is in the actual sale.
264 00:27:45.550 ⇒ 00:27:46.479 Jasmin Multani: Sweet, sweet, sweet.
265 00:27:47.010 ⇒ 00:27:52.439 Uttam Kumaran: So… so this is all, like, about the kind of the commercial side, and I can talk a little bit about, like.
266 00:27:52.600 ⇒ 00:27:59.289 Uttam Kumaran: More of the, internal stuff, but, like, give me feedback or thoughts there.
267 00:28:00.030 ⇒ 00:28:09.059 Jasmin Multani: Yeah, I think that’s generous. I think it’d be helpful if we got… I know you guys are still, in the process of documenting things, so it’d be helpful if…
268 00:28:09.170 ⇒ 00:28:16.339 Jasmin Multani: there was a range, a written range. Yes. It also tells me, like, okay, how much effort should I put into this? Cool.
269 00:28:16.820 ⇒ 00:28:34.809 Jasmin Multani: like, if someone gives me 30. So it helps me understand, like, the effort and everything. Okay. I also asked Robert, I was like, how do you do elevator pitches? Like, I want to learn how to do that.
270 00:28:34.810 ⇒ 00:28:46.529 Uttam Kumaran: No, we’re gonna teach everybody how to do everything here, I’m telling you, like, in me and Robert, you have two former data people who have now done every job in this company, from, like, janitor to, like, whatever I’m doing now.
271 00:28:46.560 ⇒ 00:28:47.360 Jasmin Multani: Wow.
272 00:28:47.360 ⇒ 00:29:03.990 Uttam Kumaran: I will teach you anything, and the brown bag series on Mondays or Tuesdays, I’m gonna come with a topic and be like, let’s talk about delivery source opportunities. And you’re gonna see that, like, and I’ve… I basically, again, I think I’ve told you this, I do whatever the opposite that, like.
273 00:29:04.120 ⇒ 00:29:17.649 Uttam Kumaran: companies did when they set goals for me is, like, I want you guys to submit as many and get as many approved. So I will show you, I will help you review them. The only thing I will not do is actually, like, do the work here. So if you’re like, hey.
274 00:29:17.830 ⇒ 00:29:35.549 Uttam Kumaran: I got intro to someone, we’re hitting it off, I think they have work, but I’m still, like, I tried to put a DSO together, can you help me? Perfect. Yes. Like, I will literally handhold you, and then get this over the line, and then the next one, you’ll crush on your own. So, tomorrow I’ll be speaking about
275 00:29:35.560 ⇒ 00:29:40.519 Uttam Kumaran: delivery source opportunities, and then every week, I’ll be going through another topic, whether it’s, like.
276 00:29:40.570 ⇒ 00:29:45.609 Uttam Kumaran: how do we do allocation and think about resource management? How do we think about, like.
277 00:29:45.670 ⇒ 00:29:53.059 Uttam Kumaran: like, even just, like, how do we deal with, like, client blowups and, like, awkward conversations, or people getting mad? Like…
278 00:29:53.250 ⇒ 00:30:02.100 Uttam Kumaran: I’ll be literally walking through all the kind of things that I wish someone had taught me, like, a few years ago about running a consulting organization, and then.
279 00:30:02.740 ⇒ 00:30:09.690 Uttam Kumaran: So… but at any moment, if you’re like, hey, I want to go deeper on this, we just huddle, and I’ll tell you everything, so…
280 00:30:09.690 ⇒ 00:30:15.639 Jasmin Multani: Okay, perfect, because my friends are asking what I’m doing, and I’m like, how do I… Perfect.
281 00:30:15.640 ⇒ 00:30:20.389 Uttam Kumaran: Yes, so a great opportunity is like, hey, like, we can look through, I have this person.
282 00:30:20.590 ⇒ 00:30:21.070 Jasmin Multani: -
283 00:30:21.070 ⇒ 00:30:28.730 Uttam Kumaran: I can text them something, what do I text them? And then what happens after that, and then what happens after that? We can just literally role-play the whole thing. Yeah.
284 00:30:29.320 ⇒ 00:30:42.150 Jasmin Multani: Yeah, yeah, yeah. Okay, cool, cool, cool. Alright, because I just want to represent the company accurately and, like, not drop the ball. I feel like, even when I was in New York, I met people, then I was like, maybe I was too intense.
285 00:30:42.150 ⇒ 00:30:57.509 Uttam Kumaran: No, I mean, it’s… but it’s also, like, again, it’s up to sales and me and head of delivery to enable you to get those. And so, if it is confusing, then it’s a mix of training, it’s a mix of, is there docs? So, we’ll solve that, no problem.
286 00:30:57.510 ⇒ 00:30:58.000 Jasmin Multani: Oh, yeah.
287 00:30:58.000 ⇒ 00:31:07.859 Uttam Kumaran: And you ask Greg, ask Greg, ask Demi, like, ask a bunch of people, like, they’re learning what it’s like to speak about Brainforge, and I think we’ve done a good job at training them, you know?
288 00:31:07.860 ⇒ 00:31:08.400 Jasmin Multani: Yeah, yeah.
289 00:31:08.400 ⇒ 00:31:09.879 Uttam Kumaran: Just in a short amount of time.
290 00:31:10.080 ⇒ 00:31:14.400 Jasmin Multani: Yeah. I think Robert has a more cooler approach, like, cool guy approach, right?
291 00:31:14.400 ⇒ 00:31:18.050 Uttam Kumaran: Yeah, I’m… I’m like this. Like, I… I just talked.
292 00:31:18.180 ⇒ 00:31:24.219 Uttam Kumaran: And I try to become friends, and then I literally will be like, how do we make money together? Like, tell me.
293 00:31:24.510 ⇒ 00:31:36.260 Uttam Kumaran: Like, I’m… it’s very different, but you have in two… and both of us, you have very different styles, so if you… like, he needs, like… because he’s sort of, like, in… he’s… he’s learning about, like, negotiations and tactics.
294 00:31:36.350 ⇒ 00:31:55.349 Uttam Kumaran: I’m like, dude, I just try to see if we can get along, and then I’m like, okay, we get along, let me see how we can make money. I’m not… I’m like, I can’t do the rigid sales, it’s just not who I am, but you have options, you know? And a lot of people in delivery are also generating their own ways of selling and things like that, so…
295 00:31:56.800 ⇒ 00:32:01.419 Jasmin Multani: I just got a ping. I’m supposed to be at an ENOS meeting, sorry. Okay.
296 00:32:01.420 ⇒ 00:32:09.190 Uttam Kumaran: What else? What else did we… we didn’t talk about allocation, so I can send a little bit of thing on that. I’ll also be meeting with all the SLs.
297 00:32:09.340 ⇒ 00:32:25.120 Uttam Kumaran: Just to make a two-second thing on that, you’re gonna basically be… I’m not gonna focus really heavily this quarter on the service leads, on, like, people management, meaning, like, kind of emotional and people management. I think me and Kayla will handle that, but what I am gonna be leaning on you guys on is, like.
298 00:32:25.520 ⇒ 00:32:28.910 Uttam Kumaran: I have this many people on my team, where are they assigned?
299 00:32:29.260 ⇒ 00:32:45.679 Uttam Kumaran: And are they… like, are they executing the work that they’re assigned to? Right? So I’m gonna push that off. I’m not yet sure whether… I don’t want you to have to be like, cool, I gotta do one-on-ones with everybody and, like, think about bonuses. I don’t want… don’t think about that. It’s more of, like, is everybody assigned to work?
300 00:32:45.680 ⇒ 00:32:46.030 Jasmin Multani: Yeah.
301 00:32:46.030 ⇒ 00:32:54.970 Uttam Kumaran: Or they know where they’re working. Am I clear with where that is? And, like, for example, strategy team is the biggest team now, so you’re… you may have, like.
302 00:32:55.700 ⇒ 00:33:01.200 Uttam Kumaran: I don’t know, you may have, like, 500 hours to allocate, or 400 hours a month. So where is that going, right?
303 00:33:01.360 ⇒ 00:33:12.810 Uttam Kumaran: And then… and then it’s sort of, like, just making sure that you guys have a tight team. Like, you’re meeting with your strategy team, and you have a sense of them. So on the odd vague conversation, we can talk about that, and specifically, I can walk you through.