Meeting Title: L&D Kickoff! Date: 2026-04-06 Meeting participants: Brylle Girang, Uttam Kumaran, Rico Rejoso, Kaela Gallagher, Amber Lin
WEBVTT
1 00:05:39.740 ⇒ 00:05:40.450 Brylle Girang: Hello!
2 00:05:40.450 ⇒ 00:05:41.310 Uttam Kumaran: Hello!
3 00:05:41.650 ⇒ 00:05:42.439 Brylle Girang: You’re back!
4 00:05:42.440 ⇒ 00:05:44.449 Uttam Kumaran: Yes, how are you?
5 00:05:44.790 ⇒ 00:05:47.939 Brylle Girang: I’m good! I had a great weekend.
6 00:05:49.300 ⇒ 00:05:50.020 Uttam Kumaran: Nice.
7 00:05:50.440 ⇒ 00:05:55.350 Brylle Girang: Also, a great Friday. It was an amazing, close of the week.
8 00:05:56.040 ⇒ 00:05:56.810 Uttam Kumaran: Gray!
9 00:05:59.210 ⇒ 00:06:00.239 Brylle Girang: How are you doing?
10 00:06:00.810 ⇒ 00:06:02.450 Uttam Kumaran: Good! I’m good.
11 00:06:08.670 ⇒ 00:06:12.950 Brylle Girang: Let’s just wait for… Mustafa is out, so…
12 00:06:13.730 ⇒ 00:06:17.480 Brylle Girang: I will just make sure that he is…
13 00:06:18.930 ⇒ 00:06:24.150 Brylle Girang: is up to date. Caleb will be joining, as well as Amber. Let’s just wait for them.
14 00:06:24.840 ⇒ 00:06:25.390 Uttam Kumaran: Okay.
15 00:06:29.940 ⇒ 00:06:39.690 Brylle Girang: Yeah, while we’re waiting, I need two things. So, the first one are the module pages, and then the second one are the recordings.
16 00:06:40.250 ⇒ 00:06:43.400 Brylle Girang: When do you think we’ll… will we be able to…
17 00:06:43.400 ⇒ 00:06:48.150 Uttam Kumaran: I’ll be able to do the recordings today. I have… I’m gonna be doing some video stuff today.
18 00:06:48.440 ⇒ 00:06:54.859 Uttam Kumaran: So… Yeah, it’s just gonna take some time to do it properly.
19 00:06:55.490 ⇒ 00:06:58.579 Uttam Kumaran: But tell me, what is the other thing?
20 00:06:59.130 ⇒ 00:07:06.150 Brylle Girang: The other thing are the module pages. So, aside from the certifications, we also want the modules, especially the.
21 00:07:06.150 ⇒ 00:07:07.569 Uttam Kumaran: Did they not get created?
22 00:07:08.480 ⇒ 00:07:11.750 Brylle Girang: Not yet, so we only have the certification pages.
23 00:07:12.260 ⇒ 00:07:19.909 Uttam Kumaran: Can you, can you show me what the module pages are? I thought everything should… I thought… I guess maybe I just created the main…
24 00:07:20.080 ⇒ 00:07:21.650 Uttam Kumaran: certification area.
25 00:07:21.910 ⇒ 00:07:24.460 Brylle Girang: Yeah, let me share my screen.
26 00:07:26.750 ⇒ 00:07:31.660 Brylle Girang: I was actually trying to… Like, have a go at it.
27 00:07:32.220 ⇒ 00:07:39.929 Brylle Girang: Just to make sure that I understand how I want it to look like, but the modules are this.
28 00:07:41.040 ⇒ 00:07:46.920 Brylle Girang: So, these are the modules. We don’t have the page yet, but what I wanted to have.
29 00:07:46.920 ⇒ 00:07:49.499 Uttam Kumaran: Does it need… does it need a backend, or no?
30 00:07:50.260 ⇒ 00:07:57.650 Brylle Girang: Yes, the Supa-based triggers that we were talking about, so for the certain.
31 00:07:57.650 ⇒ 00:07:58.500 Uttam Kumaran: Okay.
32 00:07:58.500 ⇒ 00:08:05.750 Brylle Girang: to track progress, because we have the certifications, but for the modules, I want to track progress to ensure that…
33 00:08:05.750 ⇒ 00:08:06.320 Uttam Kumaran: Okay.
34 00:08:06.950 ⇒ 00:08:09.520 Uttam Kumaran: So… Okay, let me work on this. Let me work on this today.
35 00:08:10.420 ⇒ 00:08:12.700 Brylle Girang: Perfect. Hi, Kayla. Hi, Rico.
36 00:08:15.260 ⇒ 00:08:16.220 Kaela Gallagher: Morning.
37 00:08:17.250 ⇒ 00:08:18.210 Brylle Girang: Good morning!
38 00:08:20.990 ⇒ 00:08:22.620 Brylle Girang: I’m just gonna ping Amber.
39 00:08:35.210 ⇒ 00:08:36.639 Brylle Girang: Yeah,
40 00:08:37.200 ⇒ 00:08:50.560 Brylle Girang: While we’re waiting for Amber, I think I can start, since I already had a call with Amber last Friday, but I’m officially treating this week as our kickoff for L&D, since last week was mostly around planning.
41 00:08:50.700 ⇒ 00:09:04.239 Brylle Girang: I’m going to focus on the two initiatives that we’re pushing really hard on. The first one, to drive our revenue. Our main goal for this quarter is really to drive the certificates for our delivery team.
42 00:09:04.240 ⇒ 00:09:11.199 Brylle Girang: And then the second one, to drive our standards, we’re going to be working on the foundation modules.
43 00:09:11.440 ⇒ 00:09:31.349 Brylle Girang: So for the certifications, just for your information, Kayle and Rico, our main goal for this month is to push Omni certifications, since it is blocking a lot of our deals. So across AI, data, and strategy service, they will be required to work on the Omni certifications.
44 00:09:31.490 ⇒ 00:09:34.030 Brylle Girang: As part of this month’s focus.
45 00:09:34.260 ⇒ 00:09:35.370 Brylle Girang: And…
46 00:09:35.900 ⇒ 00:09:49.419 Brylle Girang: For the modules, that will compose of, like, a learning path for the new hires, as well as the existing team members, so we can align at our standards and ensure that before we
47 00:09:49.420 ⇒ 00:10:03.649 Brylle Girang: we expand our L&D focus, our L&D initiatives, everyone is on the same floor. So we can try… we won’t be able to raise the bar if we’re not sure that everyone is within, within our same pathways.
48 00:10:04.510 ⇒ 00:10:08.070 Brylle Girang: Yeah, before I proceed, any questions on that?
49 00:10:09.640 ⇒ 00:10:11.710 Kaela Gallagher: No, none right now.
50 00:10:12.370 ⇒ 00:10:16.760 Brylle Girang: Alright, perfect. So, I… just going to…
51 00:10:17.570 ⇒ 00:10:32.010 Brylle Girang: Okay, so for the foundation curriculum, we’re not launching the modules yet, and I think, Kayla, our program is the one mainly affected by this, because what we wanted to happen is that the modules should be part of onboarding.
52 00:10:32.210 ⇒ 00:10:51.009 Brylle Girang: And day one for new hires, new hires should include the modules as, like, a completion milestone. So our goal is to have everyone, especially our new hires, to kick off Cursor and everything that’s related to our tools on their day one.
53 00:10:51.120 ⇒ 00:10:54.449 Brylle Girang: And that should, that should set them up for success.
54 00:10:54.740 ⇒ 00:10:58.420 Brylle Girang: In a better way than… than before.
55 00:10:58.880 ⇒ 00:11:01.809 Kaela Gallagher: Are you gonna be trialing that with Garrett today?
56 00:11:02.880 ⇒ 00:11:08.840 Brylle Girang: I will be trialing, like, the unofficial movie.
57 00:11:08.840 ⇒ 00:11:11.320 Kaela Gallagher: Okay, okay. Yeah.
58 00:11:11.320 ⇒ 00:11:11.810 Brylle Girang: Official.
59 00:11:12.150 ⇒ 00:11:18.900 Uttam Kumaran: Yeah, I mean, dude, I… I think it’s… I think it… what we’re gonna find is we’re just gonna build while we’re going.
60 00:11:19.040 ⇒ 00:11:25.750 Uttam Kumaran: So don’t… I mean, the feedback I gave to B is, like… Just keep pushing.
61 00:11:25.970 ⇒ 00:11:35.720 Uttam Kumaran: it’s gonna get better on the next one, and the next one, and the next one, and then you’ll have forgotten that we were even, like, hiccuping. But, this is, like, all new, right? We’re basically, like.
62 00:11:36.370 ⇒ 00:11:40.879 Uttam Kumaran: building our own curriculum, building our own version of, like, Coursera.
63 00:11:41.180 ⇒ 00:11:44.949 Uttam Kumaran: Establishing a new team, all within, like, 4 weeks, so…
64 00:11:45.090 ⇒ 00:11:53.709 Uttam Kumaran: if it’s a lot, like, that’s… that’s… yeah, it’s kind of accurate. But, like, just keep going, and just keep pushing me, I’ll… I’ll try to build as much as I can.
65 00:11:54.950 ⇒ 00:12:02.659 Brylle Girang: Yeah, but I have a colleague guard today, and I’ll make sure that at least he gets a chance at a better learning path.
66 00:12:04.900 ⇒ 00:12:06.160 Kaela Gallagher: Cool.
67 00:12:06.430 ⇒ 00:12:22.520 Brylle Girang: But, yeah, so that’s going to be, like, our main focus for this week, making sure that we have the module up and running, and then, I am going… I’m also going to push that this week we’ll have the existing team members to also go through the module.
68 00:12:22.520 ⇒ 00:12:39.169 Brylle Girang: It shouldn’t take, you know, 2 weeks at most. I will be pushing them, as well as Amber and Mustafa. For each service line, we will be pushing them to complete the modules, as well as the other team members here, so that, especially the leaders. We will be completing the module until next week.
69 00:12:40.330 ⇒ 00:12:44.510 Brylle Girang: Yeah, so that’s the first initiative, the second initiative
70 00:12:44.840 ⇒ 00:12:56.540 Brylle Girang: revolves around the certifications. I think, Otam, this… I’m going to take this chance to, like, make sure that we are completely aligned, so I know that Omni is going to be our main push.
71 00:12:57.150 ⇒ 00:13:04.209 Brylle Girang: And are we expecting, like, all the service lines to get the Omni certifications, or do we have any preferences?
72 00:13:04.600 ⇒ 00:13:10.560 Uttam Kumaran: No, it’s primarily for the data and the strategy, but I guess it’s like…
73 00:13:11.020 ⇒ 00:13:15.269 Uttam Kumaran: We just need a… we need a few people that are both
74 00:13:15.860 ⇒ 00:13:18.730 Uttam Kumaran: platform and Quick Start Cert certified.
75 00:13:18.730 ⇒ 00:13:19.080 Brylle Girang: duck.
76 00:13:19.080 ⇒ 00:13:21.680 Uttam Kumaran: So, yeah, that’s the…
77 00:13:22.450 ⇒ 00:13:29.200 Uttam Kumaran: And I can… I can share with you what the exact requirements are, but I think we just need, like, two of each, basically.
78 00:13:29.350 ⇒ 00:13:31.309 Uttam Kumaran: At least, to start to, like.
79 00:13:32.030 ⇒ 00:13:34.630 Uttam Kumaran: For sales to start having conversations with them.
80 00:13:36.030 ⇒ 00:13:39.480 Brylle Girang: So, are you… what do you mean by two of each? Like, two people that are certified?
81 00:13:39.480 ⇒ 00:13:40.500 Uttam Kumaran: Two people.
82 00:13:40.500 ⇒ 00:13:42.560 Brylle Girang: Okay, for platform and quick start.
83 00:13:42.960 ⇒ 00:13:43.970 Uttam Kumaran: Yeah. Okay.
84 00:13:43.990 ⇒ 00:13:53.869 Brylle Girang: Gotcha. And for Quick Start, I saw the past messages, and we’re focusing on the leaders to be Quick Start certified. Is this still the same, or…
85 00:13:54.070 ⇒ 00:13:56.889 Uttam Kumaran: It doesn’t matter. Yeah, I guess anybody.
86 00:13:57.590 ⇒ 00:13:58.140 Uttam Kumaran: Yeah.
87 00:13:58.140 ⇒ 00:13:58.780 Brylle Girang: Okay.
88 00:13:58.780 ⇒ 00:14:02.870 Uttam Kumaran: I mean, my recommendation is, like, we’re paying people.
89 00:14:03.790 ⇒ 00:14:09.289 Uttam Kumaran: like, everybody should just go get it. So, but I’m… what I’m telling you is, like, I need a minimum.
90 00:14:09.520 ⇒ 00:14:14.639 Uttam Kumaran: In order for us to start getting some leads sent to us from Omni.
91 00:14:14.900 ⇒ 00:14:34.199 Brylle Girang: Okay, okay, that makes sense. All right, and when you mentioned that, like, we’re going… we have the certification bonus or reimbursement process, I just want to make sure that it’s not going to be a problem if we have, like, 15 people submitting their reimbursement requests in one month.
92 00:14:34.880 ⇒ 00:14:36.929 Uttam Kumaran: No, no, no problem. We’re…
93 00:14:37.460 ⇒ 00:14:47.649 Uttam Kumaran: I’m literally, like, to give you, like, to even give you, honestly, they want to send us business right now that is worth, like, 10 times what I will pay for the certifications.
94 00:14:48.850 ⇒ 00:14:51.530 Uttam Kumaran: So, like, yeah, there’s no problem on that.
95 00:14:51.870 ⇒ 00:14:52.420 Brylle Girang: Alright.
96 00:14:52.420 ⇒ 00:14:58.070 Uttam Kumaran: They’re literally like, I want to send you business right now, you’re not certified, and I’m like… Alright?
97 00:14:58.550 ⇒ 00:14:59.200 Uttam Kumaran: Yeah.
98 00:15:00.360 ⇒ 00:15:01.689 Uttam Kumaran: So, that’s where I’m at.
99 00:15:01.690 ⇒ 00:15:02.300 Kaela Gallagher: one.
100 00:15:02.300 ⇒ 00:15:09.419 Uttam Kumaran: Hey, you get everyone certified? Doesn’t matter to me. I’m even… I’m happier about that. No problem.
101 00:15:10.240 ⇒ 00:15:20.649 Brylle Girang: Okay, great. So, for AI, I think we can just focus on Snowflake as the first pass, and that would focus on the Gen AI stuff for Snowflake, right?
102 00:15:22.040 ⇒ 00:15:22.610 Uttam Kumaran: Yeah.
103 00:15:22.860 ⇒ 00:15:23.440 Brylle Girang: Okay.
104 00:15:23.990 ⇒ 00:15:41.520 Brylle Girang: And I just wanted to walk everyone through, like, the certification roadmaps that we’re planning, and I want to get your feedback, if there’s any. So, one main thing that I want to happen here is I don’t want us to just send a message over to our channels and tell everyone, hey, get certified.
105 00:15:41.540 ⇒ 00:15:56.880 Brylle Girang: as much as possible, I want to reduce the friction when it comes to pushing them to be certified, and what we did is we’re creating, like, the certifications roadmap in one place, so new hires or existing team members can have, like, the same
106 00:15:57.230 ⇒ 00:16:07.260 Brylle Girang: support when it comes to the certifications. So you can go to this page in the platform, this is already live, but this is where we will be,
107 00:16:07.520 ⇒ 00:16:20.869 Brylle Girang: we will be building our certification roadmaps for… for each cert… certification. So, for Omni Platform, it’s divided into two modules, so that’s Omni Platform and then Omni Quick Start.
108 00:16:21.040 ⇒ 00:16:31.549 Brylle Girang: And I wanted to make sure that we give them everything that they need to be certified. So that includes the why as the first, as the first step.
109 00:16:32.300 ⇒ 00:16:51.330 Brylle Girang: who should be certified, so that they know if this certification is applicable to them, what are the actual steps that they need to happen, so basically spoon-feeding them everything that we have regarding certifications, so that, you know, they don’t have more reasons not to be certified.
110 00:16:51.450 ⇒ 00:16:55.500 Brylle Girang: This is what I’m going to be sending, to the team today.
111 00:16:55.770 ⇒ 00:17:00.759 Brylle Girang: And this is what Amber and Mustafa will also be pushing the team on.
112 00:17:02.240 ⇒ 00:17:11.280 Brylle Girang: Yeah, so please, please have a look at this, let me know if you have any thoughts and feedback, and I’m also going to send a Slack message to remind us here.
113 00:17:13.920 ⇒ 00:17:27.090 Kaela Gallagher: Bea, I have a question for you. Do any of the certifications that you have pulled up here, I think you had, like, 5 listed at the top, do any of them cost money to take the test?
114 00:17:27.930 ⇒ 00:17:31.230 Uttam Kumaran: The Omni ones are free, I don’t know about like ones.
115 00:17:31.940 ⇒ 00:17:33.530 Brylle Girang: So, for Snowflake.
116 00:17:34.420 ⇒ 00:17:42.470 Brylle Girang: we have… I have a cost estimate here. So, for Snowflake Pro, it’s saying that it costs $175 USD per attempt.
117 00:17:42.580 ⇒ 00:17:46.170 Brylle Girang: But I’m going to finalize this, I haven’t, like, finished the stuff.
118 00:17:46.170 ⇒ 00:17:52.259 Uttam Kumaran: Yeah, and I can… I can also, once people go for the test, I have… I have vouchers for people.
119 00:17:53.050 ⇒ 00:17:54.820 Uttam Kumaran: That I can get from Snowflake.
120 00:17:55.090 ⇒ 00:18:00.419 Brylle Girang: Okay, great. I’ll just reach out to you, just to make sure that we have that here, but that would be…
121 00:18:00.420 ⇒ 00:18:01.180 Uttam Kumaran: Okay.
122 00:18:01.350 ⇒ 00:18:11.960 Kaela Gallagher: And B, like, we do have a process, too, where we can reimburse, the cost if needed, but yeah, it seems like we can get around it for most of… most of these.
123 00:18:12.610 ⇒ 00:18:18.559 Uttam Kumaran: Yeah, as soon as you have people about to take the test, B, just reach out. A lot of our partners
124 00:18:18.870 ⇒ 00:18:37.899 Uttam Kumaran: they just want us to get certified. They don’t, like, really make money on this. Primarily, they do this so that they don’t get spammed by, like, freelancers. So, I can just message them, and they’ll waive it. So just tell me before people… just tell me before people take the test, and I’ll get you those vouchers.
125 00:18:38.570 ⇒ 00:18:40.520 Brylle Girang: Okay, okay, that makes sense.
126 00:18:40.520 ⇒ 00:18:44.579 Uttam Kumaran: These costs on these things, it’s not like, Coursera or…
127 00:18:44.680 ⇒ 00:18:52.199 Uttam Kumaran: other stuff where they’re, like, making a lot of money. These guys, like, just want to make sure that, like, the people that are applying are, like, taking it seriously.
128 00:18:52.690 ⇒ 00:18:55.850 Brylle Girang: Okay, okay. I’m just going to…
129 00:18:56.110 ⇒ 00:19:06.239 Brylle Girang: say this on behalf of the transcripts, but it might be a good idea to, like, create a Slack workflow on the certification approvals for this in the long term.
130 00:19:07.440 ⇒ 00:19:08.000 Uttam Kumaran: Okay.
131 00:19:08.580 ⇒ 00:19:23.350 Brylle Girang: Okay, so those are the certifications. One thing that Amber has brought up, which is actually a good question, Otem, a part of our OKRs is to make sure that 100% of the delivery teams are going to be certified on at least the four tools.
132 00:19:23.700 ⇒ 00:19:24.030 Uttam Kumaran: Yeah.
133 00:19:24.030 ⇒ 00:19:31.810 Brylle Girang: The question that Amber has is if it includes you and Robert, and I said yes, because it would be a good, good example.
134 00:19:31.810 ⇒ 00:19:33.250 Uttam Kumaran: Yeah, I mean, if…
135 00:19:34.020 ⇒ 00:19:42.580 Uttam Kumaran: I’ll take both of these things right now, if you want me to take them, but I think, like, I think that’s fair to get us certified as well.
136 00:19:42.690 ⇒ 00:19:52.390 Uttam Kumaran: I… I got Snowflake certified a while ago, I’m happy to do it as well. I’m also happy to run through the course. I think I’m just gonna need, like, a little bit of a…
137 00:19:53.370 ⇒ 00:19:59.110 Uttam Kumaran: do this on a Sunday kind of thing, but I’m happy to do that as well, yeah, that’d be perfect.
138 00:19:59.110 ⇒ 00:19:59.830 Brylle Girang: Perfect.
139 00:19:59.940 ⇒ 00:20:03.409 Brylle Girang: I think it’s not just fear, I think it will be a good example.
140 00:20:03.410 ⇒ 00:20:07.400 Uttam Kumaran: No, I wanted to do it, I don’t mind doing it, yeah, I would love to do it. Okay.
141 00:20:07.880 ⇒ 00:20:08.920 Brylle Girang: So you are not.
142 00:20:08.920 ⇒ 00:20:16.160 Uttam Kumaran: I mean, I would prefer… I would prefer to do the Snowflake one. The Omni one is a little bit more involved. Yeah. And…
143 00:20:16.580 ⇒ 00:20:21.609 Uttam Kumaran: requires, like, recording and stuff like that. I would love… I could do the Snowflake AI ones.
144 00:20:21.810 ⇒ 00:20:25.690 Uttam Kumaran: Or try a new one if you have one that you want me to try.
145 00:20:26.570 ⇒ 00:20:27.170 Brylle Girang: Okay.
146 00:20:27.500 ⇒ 00:20:28.739 Brylle Girang: Perfect, gotcha.
147 00:20:29.970 ⇒ 00:20:39.119 Brylle Girang: Alright, yeah, I’m just going to be sending over the certification roadmaps via Slack, just to get your final feedback before I send it over to the teams.
148 00:20:39.250 ⇒ 00:20:42.670 Brylle Girang: But that’s pretty much ready to go for this week.
149 00:20:42.810 ⇒ 00:20:47.569 Brylle Girang: I’m going to take a pause here, any questions before I proceed?
150 00:20:49.350 ⇒ 00:20:56.939 Amber Lin: Sounds good. I will… I will start on them this week, and then I’ll get the team to be familiar and kick off.
151 00:20:57.190 ⇒ 00:21:00.980 Brylle Girang: Yeah, Advait would be a really, really good guinea pig for this too, Amber.
152 00:21:04.380 ⇒ 00:21:08.110 Uttam Kumaran: The Omni, the Omni Quick Start one is pretty easy.
153 00:21:08.280 ⇒ 00:21:13.230 Uttam Kumaran: Platform… the plat… wait, or one of them is pretty easy, one of them is a little bit tougher.
154 00:21:13.660 ⇒ 00:21:21.500 Uttam Kumaran: But I’m sending you the access to the Omni, partner portal.
155 00:21:21.660 ⇒ 00:21:24.360 Uttam Kumaran: Where you’ll see, they just need, like, a couple of people.
156 00:21:24.730 ⇒ 00:21:28.400 Uttam Kumaran: So… You can go in there and see that.
157 00:21:28.720 ⇒ 00:21:29.320 Brylle Girang: Okay.
158 00:21:29.460 ⇒ 00:21:30.400 Brylle Girang: Gotcha.
159 00:21:31.750 ⇒ 00:21:34.170 Brylle Girang: Alright, my next talking point here.
160 00:21:34.170 ⇒ 00:21:49.329 Uttam Kumaran: And then last piece also be, once you’re done, once people get certified, I want to introduce you to the people who are… who develop the Omni certifications, so you can show them how we got our people trained.
161 00:21:49.910 ⇒ 00:21:54.139 Uttam Kumaran: And show them that… why we’re, like, the best… basically the best partner ever.
162 00:21:54.140 ⇒ 00:22:01.400 Brylle Girang: Yeah, yeah, that would be amazing. That would also kick off, like, our revenue-generating initiative for this one.
163 00:22:02.330 ⇒ 00:22:11.119 Brylle Girang: Okay, my next talking point is about the DoorDash and Refar workflow. So I sent over a quick message regarding this, but for… just to recap.
164 00:22:11.250 ⇒ 00:22:29.920 Brylle Girang: We have these two workflows that revolves around change management. So DoorDash focuses on, like, delivering updates from the platform team to our internal team members, making sure that they know what the changes are, they know the updates that are happening. ReFire is…
165 00:22:29.920 ⇒ 00:22:32.990 Amber Lin: Sorry, one sec, bro, are you sharing your screen?
166 00:22:33.210 ⇒ 00:22:34.540 Brylle Girang: No, no, no, I’m not.
167 00:22:34.540 ⇒ 00:22:35.609 Amber Lin: Oh, okay, cool.
168 00:22:35.610 ⇒ 00:22:44.470 Brylle Girang: Yeah, I don’t have, like, a visual for this yet, but I have the Markdown file, which I can share too, but…
169 00:22:45.010 ⇒ 00:22:52.769 Brylle Girang: Yeah, that’s DoorDash, making sure that, you know, we can deliver… the L&D team can deliver updates that are being built within our platform.
170 00:22:52.970 ⇒ 00:23:04.439 Brylle Girang: And the second workflow is refire, so that just means that, it’s the… it’s vice versa, so it’s the other way around. Our people can provide feedback to us.
171 00:23:04.440 ⇒ 00:23:15.200 Brylle Girang: Using the workflows. So DoorDash is pretty much built. I’m just going to send it over for review and approval, but for refire, that’s something that I want to talk about here.
172 00:23:15.320 ⇒ 00:23:20.110 Brylle Girang: So my… my idea here, Otam, and I need your thoughts here.
173 00:23:20.260 ⇒ 00:23:34.010 Brylle Girang: Since we’re… we have the skills, we have, we have these workflows that we’re building via cursor, that would be a great step for refire. We have talked about in the past, a method where
174 00:23:34.630 ⇒ 00:23:47.720 Brylle Girang: People can, like, make updates to our skills and workflows in real time, and that would feed into a database or sort. Similar to, like, our idea…
175 00:23:47.720 ⇒ 00:23:48.880 Uttam Kumaran: For skill edits.
176 00:23:49.040 ⇒ 00:23:53.510 Brylle Girang: Yeah, for skills. So, I think we also have this idea for open work.
177 00:23:53.640 ⇒ 00:23:54.530 Brylle Girang: We’re…
178 00:23:54.530 ⇒ 00:23:57.759 Uttam Kumaran: And the reason, the reason you want to do that is so you measure skill edits?
179 00:23:58.400 ⇒ 00:24:08.199 Brylle Girang: to measure skill edits, and to make sure that we can capture real-time feedback from our users. So, let’s say we launch a skill.
180 00:24:08.380 ⇒ 00:24:17.099 Brylle Girang: Greg mentions that, hey, this is not working via cursor, or make some edits to the output. I want that to get captured.
181 00:24:17.240 ⇒ 00:24:18.760 Brylle Girang: So without them providing…
182 00:24:18.760 ⇒ 00:24:19.839 Uttam Kumaran: But then my…
183 00:24:20.030 ⇒ 00:24:26.220 Uttam Kumaran: Oh, I guess, like, my pushback there was, why doesn’t Greg just create a ticket? Like, hey, this skill is not working, or…
184 00:24:26.680 ⇒ 00:24:44.319 Brylle Girang: Yeah, so I think that’s the main thing that I want to remove, like, in the essence of removing friction when it comes to our improvements. I don’t want people to, like, take time to create reports just to improve our workflows, so I want that to be real-time, autonomous, as much as possible.
185 00:24:46.650 ⇒ 00:24:48.040 Uttam Kumaran: Okay, I mean…
186 00:24:50.970 ⇒ 00:25:08.509 Uttam Kumaran: Yeah, I mean, the problem is, like, a skill being broken is, like, some… it’s a point piece of work, right? So you have two options. Either the person that’s saying the skill is broken should go fix the skill themselves, or they should say, here’s the skill that’s broken, here’s what’s broken, and submit a ticket, in my opinion.
187 00:25:08.780 ⇒ 00:25:11.440 Uttam Kumaran: Who works on it is up to us, I think.
188 00:25:11.740 ⇒ 00:25:16.830 Uttam Kumaran: But I’m trying to track basically all work output in linear, one way or another.
189 00:25:17.110 ⇒ 00:25:18.630 Uttam Kumaran: So I don’t want, like.
190 00:25:18.790 ⇒ 00:25:23.349 Uttam Kumaran: I don’t want SuperBase, like, this is where I push back on, like, Superbase is not the source of truth for…
191 00:25:24.320 ⇒ 00:25:30.330 Uttam Kumaran: cast requirements. If you’re like, hey, I want to keep database of every time a skill is changed.
192 00:25:31.110 ⇒ 00:25:35.410 Uttam Kumaran: Okay, like… I can… we can talk about that, you know?
193 00:25:35.410 ⇒ 00:25:36.190 Brylle Girang: Okay.
194 00:25:37.100 ⇒ 00:25:37.990 Brylle Girang: Okay.
195 00:25:38.790 ⇒ 00:25:44.190 Uttam Kumaran: But tell me why my solution isn’t… wouldn’t work in this situation, or what’s not… yeah.
196 00:25:45.430 ⇒ 00:26:00.729 Brylle Girang: Yeah, I think it makes more sense now. I think I’m just trying to merge both of our ideas and stand here. What I’m thinking right now is if we could just embed linear into the workflow, so that if there are any updates, or if there are
197 00:26:00.970 ⇒ 00:26:10.370 Brylle Girang: let’s say corrections made in the skill, a linear ticket gets created to the L&D team for review, and we can pass over to the platform for… for.
198 00:26:10.370 ⇒ 00:26:10.920 Uttam Kumaran: Okay.
199 00:26:11.610 ⇒ 00:26:12.040 Brylle Girang: Is that right?
200 00:26:12.040 ⇒ 00:26:12.590 Uttam Kumaran: 5th.
201 00:26:12.710 ⇒ 00:26:18.899 Uttam Kumaran: Yeah, so tickets will just get created in triage. On my side, on platform team, everything’s going to triage.
202 00:26:19.120 ⇒ 00:26:25.820 Uttam Kumaran: And… you’ll see pretty soon, like, things will get auto-triaged and executed by AI.
203 00:26:26.100 ⇒ 00:26:32.240 Uttam Kumaran: So, yeah, I think just having it go to L&D linear It’s gonna be perfect.
204 00:26:33.060 ⇒ 00:26:34.739 Uttam Kumaran: I think that’s probably the best.
205 00:26:34.910 ⇒ 00:26:35.470 Brylle Girang: Yeah.
206 00:26:35.580 ⇒ 00:26:36.559 Brylle Girang: Yeah, but.
207 00:26:36.560 ⇒ 00:26:49.839 Uttam Kumaran: also, this team is working on a lot of different things, so I’m just… don’t want anything leaving linear. Because, for example, Demi just pushed the thing that’s, like, what’s my daily, like, briefing? Yeah. If something isn’t superbase and not in linear.
208 00:26:49.950 ⇒ 00:26:52.390 Uttam Kumaran: So what you’re gonna see is we’re gonna create…
209 00:26:52.550 ⇒ 00:26:55.870 Uttam Kumaran: Really strict source of truths for things.
210 00:26:56.120 ⇒ 00:26:58.409 Uttam Kumaran: And, like, start to, like.
211 00:26:58.610 ⇒ 00:27:02.649 Uttam Kumaran: Peel off software and just consolidate and consolidate, you know?
212 00:27:02.900 ⇒ 00:27:04.660 Brylle Girang: Okay, yeah, that makes sense.
213 00:27:04.790 ⇒ 00:27:05.550 Brylle Girang: Okay.
214 00:27:05.840 ⇒ 00:27:07.670 Brylle Girang: That works!
215 00:27:08.090 ⇒ 00:27:27.989 Brylle Girang: And I guess my last talking point here about the build-a-thon and role tracks. So, there’s really not much update here. I am prioritizing this for now, because I want people to be done with the foundation curriculum first, and the certifications, before we actually dive into the service line-specific initiatives that we have.
216 00:27:28.040 ⇒ 00:27:39.369 Brylle Girang: So that… that includes build-a-thon and, like, the service line trainings that Amber and Mustafa will be… will be… will be doing. So my… my point here is…
217 00:27:39.510 ⇒ 00:27:55.490 Brylle Girang: Before we train people, before we upskill people on this role track initiatives, we need to make sure that the foundation curriculum has been completed, so we can, you know, we can start at the same floor, the same level.
218 00:27:57.240 ⇒ 00:28:10.909 Brylle Girang: Yeah, that’s pretty much everything on my end, so this is just, you know, a kickoff call, making sure that we’re aligned. We should have amazing progress on the curriculums and the certifications starting this week.
219 00:28:11.410 ⇒ 00:28:13.810 Brylle Girang: Amber, do you have anything to add?
220 00:28:17.850 ⇒ 00:28:30.850 Amber Lin: I am actually booking meetings with my team right now, because I think we also have some, like, automation ideas and brainstorming with them. So, kicking start today.
221 00:28:32.020 ⇒ 00:28:32.710 Brylle Girang: Amazing.
222 00:28:32.710 ⇒ 00:28:35.699 Uttam Kumaran: Yeah, so I think two things maybe I will say…
223 00:28:36.250 ⇒ 00:28:41.600 Uttam Kumaran: this team really matters. So, if there are other conflicting meetings.
224 00:28:41.710 ⇒ 00:28:46.040 Uttam Kumaran: That you need me to make a decision on pushing, let me know.
225 00:28:46.480 ⇒ 00:28:52.910 Uttam Kumaran: Couple things, like, I really don’t want to hear is, like, oh, people were… people mentioned to me that they were running out of time.
226 00:28:53.070 ⇒ 00:28:54.220 Uttam Kumaran: Or…
227 00:28:54.330 ⇒ 00:29:02.200 Uttam Kumaran: like, people are ghosting me, or I’m not able to find time, like, escalate that faster if you see that’s happening.
228 00:29:02.400 ⇒ 00:29:07.309 Uttam Kumaran: The certifications are one thing, but broadly, like.
229 00:29:07.970 ⇒ 00:29:15.980 Uttam Kumaran: by… by just the fact that we have great people, people are starting to make skills and use Cursor, we need to manufacture this…
230 00:29:16.150 ⇒ 00:29:21.199 Uttam Kumaran: that right now. They’re, like, you know what I mean? So, everybody should be, like.
231 00:29:21.330 ⇒ 00:29:24.370 Uttam Kumaran: what I should see on my side is, like.
232 00:29:24.570 ⇒ 00:29:26.919 Uttam Kumaran: PRs are going through the roof.
233 00:29:27.170 ⇒ 00:29:39.680 Uttam Kumaran: Right? I should see that skills are getting created and updated. I should see that there’s more questions to me or to everybody about, like, why is this set up this way, or this isn’t working, right? That’s what I should see.
234 00:29:39.860 ⇒ 00:29:43.600 Uttam Kumaran: And those are all problems, like, I can deal with. So I think, like.
235 00:29:44.440 ⇒ 00:29:51.520 Uttam Kumaran: I just want you guys to really think about… we don’t have that much time, so stay abreast of, like, what the risks are.
236 00:29:51.690 ⇒ 00:29:57.140 Uttam Kumaran: On a daily basis, and just flag up if you’re like, hey, I have a feeling this isn’t working.
237 00:29:58.630 ⇒ 00:30:05.630 Uttam Kumaran: Because this… this sort of has to happen. This team, you know, is… is really, like, what’s going to…
238 00:30:06.000 ⇒ 00:30:10.690 Uttam Kumaran: basically move all of the stuff I’ve developed on the platform side into people’s hands.
239 00:30:10.910 ⇒ 00:30:15.170 Uttam Kumaran: And like, you guys gotta rock it, so… I think just…
240 00:30:15.330 ⇒ 00:30:17.949 Uttam Kumaran: Be really, really vocal with me where you need help.
241 00:30:18.670 ⇒ 00:30:25.569 Uttam Kumaran: I mean, I think you guys have a good shot at getting all the certifications out,
242 00:30:25.700 ⇒ 00:30:30.039 Uttam Kumaran: I think… what I… broadly, what I want to say is, like.
243 00:30:30.220 ⇒ 00:30:45.369 Uttam Kumaran: yes, we have this broad L&D certification process. I know it’s not, like, perfect yet, but really think about, like, at the core, what are we trying to help people with, right? Like, beyond, like, okay, we’re trying to check a box on a certification.
244 00:30:45.500 ⇒ 00:31:02.109 Uttam Kumaran: We want people to come to work and see that with the mix of cursor, or whatever surface, with the mix of, like, skill creation, they can cut their workload in half, right? And increase the accuracy of their work in half.
245 00:31:02.210 ⇒ 00:31:04.049 Uttam Kumaran: For the leaders in the company.
246 00:31:04.190 ⇒ 00:31:10.400 Uttam Kumaran: I want to see, and you’re gonna see me talk about this, is it’s all about leverage creation, right? Like…
247 00:31:10.700 ⇒ 00:31:30.699 Uttam Kumaran: as a leader, right, you just have your team, and typically, it’s… the way you create leverage is you meet with people, you teach, like, now that you have skills and you have the platform, you could actually create playbooks, you can create skills, you can run them automatically, and so everything I want you guys to think about is leverage creation. How do we turn
248 00:31:30.850 ⇒ 00:31:39.369 Uttam Kumaran: the individual… the IC at Brainforge from just being able to affect their work, to be able to do, like, 5X. For the leaders, right.
249 00:31:39.680 ⇒ 00:31:51.600 Uttam Kumaran: like, Amber, for you and your strategy team, you guys have an opportunity to ship, like, 5, 10 skills, start to really build playbooks out, and really transform the business, and you can do that in just one month.
250 00:31:52.300 ⇒ 00:31:56.889 Uttam Kumaran: Like, you don’t have to wait the whole quarter to do all these things, you can push.
251 00:31:57.010 ⇒ 00:32:09.600 Uttam Kumaran: And to tell you, like, I did most of this alone on the side for the last few months, so I want to see you guys, now that you have resources, you have the time, just really, really push, and think about, like.
252 00:32:09.660 ⇒ 00:32:24.140 Uttam Kumaran: how am I enabling the IC? How am I enabling the delivery lead? And how am I enabling, like, basically, internal leads, like Kayla, Rico, to create leverage?
253 00:32:25.710 ⇒ 00:32:31.420 Uttam Kumaran: Yeah, so that’s… that’s just what I want to say out loud. So, like, keep in mind the OKRs and things like that.
254 00:32:31.600 ⇒ 00:32:36.949 Uttam Kumaran: But really remind yourself that all we’re doing here is showing people how to create leverage with their time.
255 00:32:43.040 ⇒ 00:32:43.600 Brylle Girang: Stop.
256 00:32:43.600 ⇒ 00:32:44.210 Uttam Kumaran: Cool.
257 00:32:44.210 ⇒ 00:32:45.630 Brylle Girang: Super, super excited.
258 00:32:46.940 ⇒ 00:32:54.589 Brylle Girang: Thank you, everyone. That’s, that’s everything on my end. I’m going to give you back 5 minutes of your time. 3 minutes, rather.
259 00:32:54.750 ⇒ 00:32:55.630 Brylle Girang: Bye-bye.
260 00:32:56.450 ⇒ 00:32:57.400 Amber Lin: Thank y’all.
261 00:32:57.560 ⇒ 00:32:58.230 Kaela Gallagher: Bane.
262 00:32:58.230 ⇒ 00:32:58.830 Uttam Kumaran: Bye.