Meeting Title: GlobalVetLink Project Planning Date: 2026-04-01 Meeting participants: Greg Stoutenburg, Robert Tseng
WEBVTT
1 00:00:34.240 ⇒ 00:00:35.260 Robert Tseng: Hey, Greg.
2 00:00:35.420 ⇒ 00:00:36.910 Greg Stoutenburg: Hey, morning, Robert. How’s it going?
3 00:00:37.290 ⇒ 00:00:38.550 Robert Tseng: I’m good, how are you?
4 00:00:39.070 ⇒ 00:00:40.090 Greg Stoutenburg: Doing alright.
5 00:00:41.920 ⇒ 00:00:55.910 Greg Stoutenburg: So, my thought here was just, like, put some ideas in front of you, and then, you know, sort of pick a direction, and then in the next period of time between now and when we talk to Kat, I can trim or organize or, you know, put into some other format.
6 00:00:56.470 ⇒ 00:01:01.400 Robert Tseng: Cool. Yeah, no, I have your dock open. I was going… starting to go through it this morning.
7 00:01:04.129 ⇒ 00:01:11.909 Robert Tseng: I guess I didn’t finish going through it, but,
8 00:01:15.980 ⇒ 00:01:20.590 Robert Tseng: I was just trying to pick… pick things out here, so…
9 00:01:22.130 ⇒ 00:01:25.960 Robert Tseng: I changed this, I feel like it’s more, like.
10 00:01:27.730 ⇒ 00:01:33.220 Robert Tseng: You’re trying to do some sort of conversion rate optimization
11 00:01:33.440 ⇒ 00:01:36.740 Robert Tseng: pitch, and in that case, I’m like.
12 00:01:37.130 ⇒ 00:01:45.880 Robert Tseng: if they… if we’re trying to achieve some sort of outcome, I don’t know if we have to limit ourselves on the reports, like, I don’t think the reports really… I don’t think we have to…
13 00:01:46.300 ⇒ 00:01:51.670 Robert Tseng: specify the number of reports that I’ll get there. I feel like it’s more about trying to get the insight.
14 00:01:51.670 ⇒ 00:01:55.059 Greg Stoutenburg: This is essentially just Workflow 2. So,
15 00:01:55.190 ⇒ 00:01:58.750 Greg Stoutenburg: Pitch one is like, hey, let’s… let’s do that second work stream.
16 00:01:58.870 ⇒ 00:02:06.630 Greg Stoutenburg: That was laid out in the initial SOW. So that’s just… I just included that as, you know, one of the things we’ll, of course, want to run by them, since
17 00:02:06.830 ⇒ 00:02:10.170 Greg Stoutenburg: You pitched that, you know, 2 months ago, or whatever, originally.
18 00:02:10.419 ⇒ 00:02:11.939 Robert Tseng: Yeah. Okay.
19 00:02:13.059 ⇒ 00:02:16.529 Robert Tseng: I mean, are they expecting this to be done by now?
20 00:02:17.440 ⇒ 00:02:24.729 Greg Stoutenburg: Are they expecting Workstream 2 to be done? No, they only signed on the first project that got to,
21 00:02:24.830 ⇒ 00:02:29.630 Greg Stoutenburg: one dashboard… er, sorry, not one dashboard, but, like, one funnel chart.
22 00:02:29.630 ⇒ 00:02:39.410 Robert Tseng: Okay, so just kind of making clear with her that, like, we wrapped up the previous thing, like, this is the final thing, presenting it, and like, hey, we want to keep working with you, here’s our other things. Okay, sure.
23 00:02:39.410 ⇒ 00:02:39.980 Greg Stoutenburg: Yeah.
24 00:02:47.560 ⇒ 00:02:54.249 Robert Tseng: Yeah, so as far as outcomes, let’s see… Is this true?
25 00:02:55.490 ⇒ 00:03:00.470 Robert Tseng: Like, they spend hours doing this right now, and then they’re like, these are all true.
26 00:03:00.960 ⇒ 00:03:16.109 Greg Stoutenburg: I mean, so I need to edit some of these, but what they do is, they don’t… essentially, they’re not using Pendo in a way that they know is effective. There are a lot of reports that haven’t even been accessed or edited in any way in months.
27 00:03:16.110 ⇒ 00:03:35.439 Greg Stoutenburg: Because they just sort of don’t know what to do with it, and so… Yeah. Yeah, it’s all over the place. So, is there hours of manual reconciliation across Pendo surfaces? No, that doesn’t sound true. More like massive confusion that they just don’t know how to use it at all. So the target would still be right. Calling that the baseline, I don’t think that… that seems exaggerated.
28 00:03:35.700 ⇒ 00:03:43.439 Robert Tseng: Okay, yeah, well, so, probably just, like, making sure that this story makes sense, like, I don’t wanna, like, we’re gonna accuse them of stuff, like, you know, that.
29 00:03:43.440 ⇒ 00:03:44.060 Greg Stoutenburg: No, no.
30 00:03:44.060 ⇒ 00:03:46.410 Robert Tseng: bristle and be like, hmm, this is not true.
31 00:03:46.410 ⇒ 00:03:57.639 Greg Stoutenburg: No, agreed, and I think this is, like, you know, this was past one with Cursor, trying to just build up and get the story right, but yeah, I’ll have to touch up anything like that that we would put in front of them.
32 00:03:57.920 ⇒ 00:04:07.490 Robert Tseng: Okay. Yeah, as far as, like, the what and why, like, I don’t think this needs to be shown to them, this is just, like, talking points of, like, how you would go about it, but yeah, you’re trying to, like, you know…
33 00:04:07.640 ⇒ 00:04:10.539 Robert Tseng: You’re pitching, like, the goal, you can…
34 00:04:10.910 ⇒ 00:04:21.800 Robert Tseng: And then, like, what outcomes you think can be achieved? And then they’ll be like, how do you expect to do that? And you have a few, you have a few notes here, so… Yeah. But it’s like, I don’t think we’re limiting ourselves to reports.
35 00:04:21.890 ⇒ 00:04:32.349 Robert Tseng: No. Is the Pendo, like, platform… like, is this really… I don’t know, like, can you… can we do this in Pendo, or do they want to move to Amplitude? Like, I…
36 00:04:33.360 ⇒ 00:04:42.680 Robert Tseng: Those are two separate things. It’s like, hey, we’re gonna do a CRO exercise, plus we’re gonna move you off of Pendo, which seems, like, not directly.
37 00:04:42.680 ⇒ 00:04:43.140 Greg Stoutenburg: Yeah.
38 00:04:43.140 ⇒ 00:04:44.130 Robert Tseng: Related, yeah.
39 00:04:44.130 ⇒ 00:05:01.550 Greg Stoutenburg: Yeah, I could split those up. In Workstream 2, as it was originally pitched, part of it would be, like, do this work to improve whatever tool we’re using, whether that’s trimming Pendo or it’s switching to something else. So that’s why that’s in there, but yeah, that is… that’s not strictly speaking.
40 00:05:01.790 ⇒ 00:05:05.719 Greg Stoutenburg: part of, you know, optimizing anything.
41 00:05:06.070 ⇒ 00:05:21.510 Greg Stoutenburg: Yeah, they signaled openness to staying on Pendo or doing something else, and one of the deliverables for the first work stream that’s just now been completed is a one-pager to sort of identify pros and cons of switching versus staying on and optimizing.
42 00:05:21.510 ⇒ 00:05:25.799 Robert Tseng: Okay, great. So you’ll run through that with her. It would get… would be good to get her, like.
43 00:05:28.300 ⇒ 00:05:34.980 Robert Tseng: Is it… I, I, like… I don’t know what her reaction would be to that, so…
44 00:05:34.980 ⇒ 00:05:36.840 Greg Stoutenburg: I don’t either yet. Yeah. I’m not sure.
45 00:05:37.420 ⇒ 00:05:43.760 Robert Tseng: Okay Then the second one, let’s see, what are we really saying here?
46 00:05:45.160 ⇒ 00:05:50.299 Robert Tseng: Certificate to sign, certificate as a P&L metric.
47 00:05:51.950 ⇒ 00:05:53.849 Robert Tseng: What does this really mean?
48 00:05:54.080 ⇒ 00:05:59.439 Greg Stoutenburg: So, that’s where they make money, is from vets signing certificates in the app.
49 00:05:59.770 ⇒ 00:06:04.990 Greg Stoutenburg: So, there’s a… the workflow that I set up is the,
50 00:06:05.130 ⇒ 00:06:17.679 Greg Stoutenburg: common veterinary… I’ll get the acronym, but CVI, Certificate Creation Funnel. From beginning to create a certificate to getting to the point of signing it, it’s at the level of signed certificate that they get paid.
51 00:06:17.730 ⇒ 00:06:25.900 Greg Stoutenburg: So, basically we can go, like, hey, we can improve your business by optimizing that flow.
52 00:06:35.040 ⇒ 00:06:43.190 Robert Tseng: Okay, so the first part is, like, more top of funnel. This is… they’re… they’re demoing this… app, and…
53 00:06:43.470 ⇒ 00:06:51.019 Robert Tseng: you’re… improving the… Completion of the first certificate.
54 00:06:51.710 ⇒ 00:07:01.110 Robert Tseng: And the second one is more… now that the certificate is created, like, turning that into, like, a payment,
55 00:07:02.020 ⇒ 00:07:07.630 Robert Tseng: Or, like, trying to drive towards a payment event here. So yeah, I think those are, like, two separate things.
56 00:07:11.330 ⇒ 00:07:22.469 Robert Tseng: Yeah, I think the phrasing… the wording is all really confusing at this point. It’s like, I think we just have to be very… ideally, you’ve done this exercise already with them, you’ve shown them, like, we’ve laid out the workflows.
57 00:07:22.660 ⇒ 00:07:28.580 Robert Tseng: What is pre-revenue, what’s post-revenue? And, like, you’re able to show them
58 00:07:28.930 ⇒ 00:07:46.680 Robert Tseng: Okay, we’re able to optimize… basically, you’re optimizing intakes for pre-revenue customers first, in this part of the app experience. Whatever their baseline number is, you think you can move it to, like, a different number. Like, I think it needs to be, like, really compact that way.
59 00:07:46.680 ⇒ 00:08:01.560 Robert Tseng: And then your… and then your post-revenue number, it’s… right now, your conversion rate for post-revenue is X percentage. We are able to… if I sign up for Do Workshop 2, we want to drive towards another number. Like, I… I think that’s… it should be pretty… just…
60 00:08:01.560 ⇒ 00:08:02.080 Greg Stoutenburg: Yeah.
61 00:08:02.080 ⇒ 00:08:03.300 Robert Tseng: Like, just like that.
62 00:08:03.490 ⇒ 00:08:04.050 Greg Stoutenburg: Yep.
63 00:08:04.980 ⇒ 00:08:10.240 Robert Tseng: Yeah, I mean, like, the leaks and everything, like, I don’t… I mean, I haven’t gone through this, I’m just…
64 00:08:10.920 ⇒ 00:08:21.330 Robert Tseng: I’m trusting that this is actually true, so, maybe you have, like, some of the… how you’ll do it at this point, but I think I’m just focused on what the pitch needs to be.
65 00:08:21.510 ⇒ 00:08:28.640 Greg Stoutenburg: Yes, that is… yeah, and that’s really where I need help. Like, I mean, I can show you one thing. This is their… this is the main funnel.
66 00:08:30.880 ⇒ 00:08:39.189 Greg Stoutenburg: there’s a significant amount of drop-off from where someone begins their creation funnel to actually signing that certificate. Like, this.
67 00:08:39.190 ⇒ 00:08:41.619 Robert Tseng: But what am I, what am I looking at?
68 00:08:42.159 ⇒ 00:08:45.779 Greg Stoutenburg: This is the CVI certificate workflow. So when someone.
69 00:08:45.910 ⇒ 00:08:46.320 Robert Tseng: Oh, here.
70 00:08:46.320 ⇒ 00:08:53.310 Greg Stoutenburg: Okay. And they begin to create… let’s just leave off the sign-in, right, in case someone’s coming in for a different reason.
71 00:08:53.600 ⇒ 00:09:02.170 Greg Stoutenburg: This is when they’ve initiated certificate creation. So, of 26 that start, one finishes.
72 00:09:02.290 ⇒ 00:09:04.560 Greg Stoutenburg: And it takes 5 days.
73 00:09:05.110 ⇒ 00:09:07.929 Greg Stoutenburg: That’s a… that’s a lot of loss, so…
74 00:09:07.930 ⇒ 00:09:08.390 Robert Tseng: Yeah.
75 00:09:08.390 ⇒ 00:09:16.449 Greg Stoutenburg: Part of the pitch would be, like, hey, we can tighten this up, especially right here. It looks like there’s a significant amount of drop-off.
76 00:09:16.870 ⇒ 00:09:18.469 Greg Stoutenburg: You know, there’s places to improve this.
77 00:09:18.670 ⇒ 00:09:19.819 Greg Stoutenburg: Yeah, that’s it.
78 00:09:19.820 ⇒ 00:09:20.160 Robert Tseng: Okay.
79 00:09:20.160 ⇒ 00:09:23.739 Greg Stoutenburg: one of the pitches. It’s like, let’s experiment on that, let’s get you up to
80 00:09:23.850 ⇒ 00:09:26.640 Greg Stoutenburg: What we’d think of as the appropriate benchmark.
81 00:09:26.950 ⇒ 00:09:28.120 Greg Stoutenburg: Oh, yeah.
82 00:09:28.470 ⇒ 00:09:33.370 Robert Tseng: Yeah, I mean, then if she asks, like, okay, what do you… what are we gonna do to get there? Like, what would you say?
83 00:09:33.600 ⇒ 00:09:46.570 Greg Stoutenburg: Yeah, I mean, what I would do is… the first thing that I would do is just try to really understand who is dropping off here, and see if we can diagnose why they’re doing it. Maybe it’s getting too many screens in, maybe…
84 00:09:46.570 ⇒ 00:09:55.760 Greg Stoutenburg: they end up leaving because they think they don’t have the right information from the time that they started the funnel. Those are some things that I thought as I was working through it myself.
85 00:09:55.990 ⇒ 00:09:56.660 Robert Tseng: Okay.
86 00:09:57.840 ⇒ 00:10:00.950 Robert Tseng: Yeah, I mean, I think as long as, like.
87 00:10:01.340 ⇒ 00:10:12.110 Robert Tseng: I don’t think you have to pick a winning idea on the call, I think you just have to show her that you have a framework for, like, how you would actually, optimize this. So…
88 00:10:13.140 ⇒ 00:10:14.580 Robert Tseng: Yeah, like, with…
89 00:10:14.650 ⇒ 00:10:27.649 Robert Tseng: when Eden was redoing their, like, custom intakes, the first pass that I took was, like, okay, well, look, your first intake was, like, more than 10 screens long. Like, your intake needs to be done in 5 steps. That’s, like, industry standard.
90 00:10:27.650 ⇒ 00:10:43.980 Robert Tseng: And then, like, the approval process is pretty, pretty slow, too. There previously was, like, a 48-hour doctor turnaround, now kept at 24 hours. So, like, those are, like, pretty tangible things within, like, the context of their intake, where I could tell from just going through their… I’ve gone through enough intakes that, like.
91 00:10:43.990 ⇒ 00:10:58.230 Robert Tseng: I think they’re just… they were just behind, that sort of thing. I don’t know if they actually implemented all of that, but, like, in the conversation, it was like, oh, okay, that makes sense, like, you know, I’m getting buy-in from… yeah, whether or not we actually implemented, that’s… that’s a later problem, but, like.
92 00:10:58.230 ⇒ 00:11:13.360 Robert Tseng: I think if you could speak very specifically to what you understand about their model, how you benchmark it against best practices you’ve seen, and then kind of, like, what are the critical points to go in and address first, like, I think that’s… that’s the trust that you need to build in this call. Yeah.
93 00:11:16.040 ⇒ 00:11:21.980 Robert Tseng: Okay, and then, like, life cycle, let’s see…
94 00:11:22.900 ⇒ 00:11:25.419 Greg Stoutenburg: This is something that they’ve spoken to as, like.
95 00:11:25.920 ⇒ 00:11:32.249 Greg Stoutenburg: Where they’d like to get, which is they do all these manual pulls, and then send emails manually, and they do that.
96 00:11:32.250 ⇒ 00:11:32.570 Robert Tseng: Yeah.
97 00:11:32.570 ⇒ 00:11:43.429 Greg Stoutenburg: like, monthly reconciliation from reports. But we could identify… we could spend time with them, identify the touchpoints that are the right ones, and automate that stuff.
98 00:11:43.690 ⇒ 00:11:44.030 Robert Tseng: Yeah.
99 00:11:44.030 ⇒ 00:11:45.680 Greg Stoutenburg: That’s essentially what this is.
100 00:11:46.610 ⇒ 00:11:47.300 Robert Tseng: Okay.
101 00:11:53.130 ⇒ 00:11:55.270 Robert Tseng: And then this is just everything put together.
102 00:11:55.270 ⇒ 00:12:03.940 Greg Stoutenburg: Yeah, now that we… yeah, now that we’ve just had that… the exchange that we just had, I think that… I think probably I need to take this and split it up into more, like, 3 pitches.
103 00:12:03.960 ⇒ 00:12:17.290 Greg Stoutenburg: the first one will be, you know, optional. The first one will be either… it’s gonna be the Pendo or Amplitude thing, so that can be, like, pitch one, right? This will get your metrics in order. And then, the second one can be…
104 00:12:17.380 ⇒ 00:12:25.550 Greg Stoutenburg: optimizing your… I mean, optimizing two funnels, this could be one pitch or two, right? It could be…
105 00:12:25.670 ⇒ 00:12:38.879 Greg Stoutenburg: CRO, and then it can be in-product performance of the certificate creation funnel, experimenting and improving that. And then, yeah, and then the third one could be the lifecycle stuff.
106 00:12:39.830 ⇒ 00:12:43.569 Robert Tseng: Yeah. Are these… are these revenue numbers true?
107 00:12:43.880 ⇒ 00:12:58.179 Greg Stoutenburg: Yeah, I mean, I’m not gonna put that in front of her until I think, like, alright, if this is… if we like the theme of this story, then, then I’ll work on those things. I… I have no way of knowing how much a vet clinic is paying
108 00:12:58.320 ⇒ 00:13:06.369 Greg Stoutenburg: For, like, all their certificates together. All I’m able to look at is certificate creations and,
109 00:13:06.520 ⇒ 00:13:09.740 Greg Stoutenburg: how much I know a certificate costs based on their pricing on their website.
110 00:13:10.210 ⇒ 00:13:10.930 Robert Tseng: Yeah.
111 00:13:11.580 ⇒ 00:13:29.830 Greg Stoutenburg: So, I don’t want to make promises, but I do want to, like, paint a little bit of a vision, right? Like, if we know that… if it looks like you should have made, whatever, $2,000, from the creation of a certain type of certificate this week, and this is what your funnel drop-off looks like, and we can improve it by 10%, then this is how much you get out of that, is more the, sort of, the intent of the story.
112 00:13:30.390 ⇒ 00:13:31.090 Robert Tseng: Okay.
113 00:13:31.990 ⇒ 00:13:36.149 Robert Tseng: If she’s anything like Shivani,
114 00:13:36.600 ⇒ 00:13:42.630 Robert Tseng: Which, they’re both Bain people, so I feel like they probably will be thinking about things pretty similarly.
115 00:13:42.630 ⇒ 00:13:43.000 Greg Stoutenburg: Yeah.
116 00:13:44.560 ⇒ 00:13:46.829 Greg Stoutenburg: Yeah, I would never have shown this document to Shivani.
117 00:13:47.790 ⇒ 00:13:54.440 Robert Tseng: Yeah, I think, like, we… we spent some time, like… I mean, I spent a whole day with her yesterday, so…
118 00:13:54.490 ⇒ 00:14:11.780 Robert Tseng: I mean, I think we just… I don’t think this is all dressed up, but, like, yeah, rather than, like, a giant doc, I feel like that’s really for, kind of, signing. I understand that you’re just trying to brainstorm. Like, I feel like I’m just, like, trying to look through all the… I’m, like, not even reading, like, the text, I’m just, like, picking out the themes of what you’re trying to say.
119 00:14:11.780 ⇒ 00:14:13.910 Greg Stoutenburg: Yeah, that’s what I wanted to talk about, yeah.
120 00:14:13.910 ⇒ 00:14:20.410 Robert Tseng: Yeah, and then, I mean, we kind of went through this, like, very basic, like, kind of…
121 00:14:21.310 ⇒ 00:14:33.040 Robert Tseng: Gantt break down, of, like, what are the different milestones for the different work streams. I don’t think we need to go to this extent yet, but, like, defining what the milestones are.
122 00:14:33.190 ⇒ 00:14:41.430 Robert Tseng: Over a period of time, giving her some sense of, like, the magnitude of, like, what we’re trying to accomplish here. Yeah.
123 00:14:42.160 ⇒ 00:14:53.039 Robert Tseng: Yeah, and then… I mean, this was just kind of a consolidation of all the things that we’re working on, what’s the confidence level. I mean, this is obviously… it’s not an apples-to-apples comparison, but, like.
124 00:14:53.040 ⇒ 00:14:53.360 Greg Stoutenburg: Sure.
125 00:14:53.360 ⇒ 00:14:57.999 Robert Tseng: I… I’m just trying to, like, frame it for… for Kat.
126 00:14:59.580 ⇒ 00:15:00.740 Robert Tseng: One is, like.
127 00:15:01.420 ⇒ 00:15:11.259 Robert Tseng: Okay, we’ve wrapped up the scope of work. Here is the final package for you. This is what you’re getting. It signs off on everything that we, that we, we agreed to.
128 00:15:11.380 ⇒ 00:15:28.689 Robert Tseng: We want to discuss next steps. Here are some milestones that we think we can aim at reasonably. I think there should be one offering that stitches all of those things together, but if she needed to go and pick out different pieces, then you kind of break it up into the different modules again. So,
129 00:15:28.690 ⇒ 00:15:34.019 Robert Tseng: Yeah, we don’t need to sequence it, necessarily, unless she’s asking for it. That would be a separate exercise.
130 00:15:35.200 ⇒ 00:15:54.609 Robert Tseng: But yeah, then she’s gonna maybe have some open-ended questions that we’ll discuss, and like… I mean, you don’t have to put it all in this spreadsheet format, but that’s… that’s how I see this conversation going. And you’re just kind of compressing it into kind of, like, a 30-minute or 1-hour chat, or whatever it is. So, like, you’re not gonna spend 6 hours with her. So, I think, yeah, just trying to get…
131 00:15:54.610 ⇒ 00:15:56.349 Robert Tseng: A read on, like.
132 00:15:56.580 ⇒ 00:16:13.729 Robert Tseng: okay, of this menu that we’re putting in front of her, what does she think is the biggest priority, after you’ve already kind of shown her what the full picture is, and what the opportunity size is? Like, I think that’s… that’s… that’s the conversation. I think that’s why we didn’t win the ABC pitch. I think, like.
133 00:16:13.730 ⇒ 00:16:23.379 Robert Tseng: Clarence, Utam, they go and they, like, pitch all… we pitch this, like, deck in front of them, all this, like, stuff, but, like, they can’t wrap their head around, like, what is the most immediate next thing?
134 00:16:23.380 ⇒ 00:16:34.490 Robert Tseng: keep the ball rolling. Like, I think they just put the full package, and was like, fractional CMO, interim brain forge. Like, it just, like, was too much. They were like, oh, we’re gonna hire this marketing person anyway.
135 00:16:34.660 ⇒ 00:16:34.990 Greg Stoutenburg: Right.
136 00:16:34.990 ⇒ 00:16:44.410 Robert Tseng: person hires it, reads our deck, is like, oh, these are all interesting insights, but I don’t really know what I’m going to work with Brainforge on. So, I think we just… I think we just need to…
137 00:16:44.490 ⇒ 00:16:55.329 Robert Tseng: the storytelling is kind of, like, the framing, but then the recommendation is, like, what pushes us to the next stage. And you need to be able to… and we need to be able to have the levers on, like.
138 00:16:55.330 ⇒ 00:17:06.320 Robert Tseng: okay, they’re not gonna go for the full thing. Like, I put 3 options in front of Element. Eventually, they, they picked one… they picked the second one. But, like, they needed kind of that, like.
139 00:17:06.319 ⇒ 00:17:24.760 Robert Tseng: back and forth. I mean, there’s a lot of learnings from that separately, because that took too long. I should have flown Utam to New York, like, I don’t know, a month ago, but aside from that, like, just being able to really see, like, Scenario 1, 2, and 3, and then they chose the second scenario, and that’s, like, kind of what we’re… that’s what we’re moving forward on.
140 00:17:24.760 ⇒ 00:17:25.160 Greg Stoutenburg: No.
141 00:17:25.160 ⇒ 00:17:29.009 Robert Tseng: Would need, like, some version of that for this… for this discussion.
142 00:17:29.010 ⇒ 00:17:43.310 Greg Stoutenburg: Yeah, yeah, yeah, okay. Yeah. So, okay, so my, my, maybe my next steps, then, are I will take this doc, I’ll put the pieces in the right order, and then maybe turn this into… I mean, I want this to be distilled
143 00:17:43.310 ⇒ 00:17:53.049 Greg Stoutenburg: into something that I, you know, I wouldn’t put this in front of cat in this shape, so turn it into more, like, bullet points, like, here’s the opportunity, here’s what we can do.
144 00:17:53.260 ⇒ 00:18:07.510 Greg Stoutenburg: you know, here’s the pitch, and do that for, you know, whatever, 3 projects, I think is how I said it before. And, yeah, just talk her through, like, the vision of what can be done if she takes on this work.
145 00:18:08.070 ⇒ 00:18:09.290 Greg Stoutenburg: Does that sound right?
146 00:18:09.290 ⇒ 00:18:18.169 Robert Tseng: Yeah, I think you could pretty much get it into a single… Like, one-page thing, like…
147 00:18:18.330 ⇒ 00:18:20.459 Greg Stoutenburg: Yeah, more like this, yes.
148 00:18:20.800 ⇒ 00:18:21.370 Greg Stoutenburg: Yeah.
149 00:18:22.440 ⇒ 00:18:23.310 Robert Tseng: Yeah.
150 00:18:23.590 ⇒ 00:18:24.300 Greg Stoutenburg: Yeah.
151 00:18:30.650 ⇒ 00:18:34.030 Greg Stoutenburg: Could you paste that in the doc we’re working in, or give me access to this?
152 00:18:34.360 ⇒ 00:18:35.020 Robert Tseng: Oh.
153 00:18:35.830 ⇒ 00:18:37.660 Greg Stoutenburg: Just so I can mimic that.
154 00:18:38.420 ⇒ 00:18:39.170 Robert Tseng: Yeah.
155 00:18:40.150 ⇒ 00:18:41.030 Greg Stoutenburg: Yeah, thanks.
156 00:18:47.950 ⇒ 00:18:48.680 Greg Stoutenburg: Cool.
157 00:18:50.320 ⇒ 00:18:51.130 Robert Tseng: Okay.
158 00:18:51.130 ⇒ 00:18:52.230 Greg Stoutenburg: Cool. Okay.
159 00:18:53.500 ⇒ 00:19:03.799 Robert Tseng: Yeah, that way we just kind of keep her focused on, like, what the deliverables are, and we don’t have to get into the details so much on, like, the how. I don’t think we’ll have time to do that.
160 00:19:04.040 ⇒ 00:19:06.180 Greg Stoutenburg: Yeah. Yeah, yeah. Okay.
161 00:19:06.180 ⇒ 00:19:06.800 Robert Tseng: Yeah.
162 00:19:07.550 ⇒ 00:19:19.199 Robert Tseng: All right. Okay, cool. But yeah, I’m gonna… I’m just gonna be there, I’ll say hi, and then I’ll let you… you can drive the conversation, like, I think she has more of the relationship with you at this point. I haven’t talked to her since, pre-sale, so…
163 00:19:19.200 ⇒ 00:19:19.940 Greg Stoutenburg: Okay.
164 00:19:20.350 ⇒ 00:19:20.670 Robert Tseng: Yeah.
165 00:19:21.530 ⇒ 00:19:23.829 Greg Stoutenburg: Alright, sounds good. Let’s see how it goes.
166 00:19:23.830 ⇒ 00:19:24.400 Robert Tseng: Alright, see.
167 00:19:24.400 ⇒ 00:19:28.729 Greg Stoutenburg: And then anything… if anything on pricing comes up, will you just jump in at that point, or…
168 00:19:28.730 ⇒ 00:19:29.879 Robert Tseng: Yeah, yeah, I will.
169 00:19:29.880 ⇒ 00:19:32.130 Greg Stoutenburg: Okay, cool, sounds good. Alright, thanks, appreciate it.
170 00:19:32.130 ⇒ 00:19:32.840 Robert Tseng: Sounds good. See ya.
171 00:19:32.840 ⇒ 00:19:33.400 Greg Stoutenburg: Yeah.