Meeting Title: Brainforge x AI PM Onboarding Sync Date: 2026-03-30 Meeting participants: Ruixi Wen, Pranav’s iPhone


WEBVTT

1 00:00:20.300 00:00:21.180 Pranav’s iPhone: Hey, Miranda!

2 00:00:21.570 00:00:23.939 Ruixi Wen: Hi, Brunel, nice to see you.

3 00:00:24.830 00:00:28.820 Pranav’s iPhone: Actually, I just got into… just got outside to go on a walk.

4 00:00:29.040 00:00:32.770 Pranav’s iPhone: Because I’ve been inside all day, so I hope you don’t mind.

5 00:00:32.770 00:00:38.639 Ruixi Wen: Oh, nice, nice, yeah, do that, please, like, because I think, like, almost like you were saying, sunset time soon, right?

6 00:00:39.080 00:00:41.940 Pranav’s iPhone: Yeah, yeah, this is, like, 5PM for me now, yeah.

7 00:00:41.940 00:00:44.120 Ruixi Wen: Yeah, yeah, yeah, yeah, enjoy the life.

8 00:00:44.510 00:01:00.930 Pranav’s iPhone: Yeah, exactly. I need to get some steps in before… because, I’ve been noticing, like, oh my gosh, just, like, with remote work, like, I’ll go days where it’s just, like, so little, like, embarrassingly low, like, step count, and I’m just like, I cannot do that.

9 00:01:00.930 00:01:06.089 Ruixi Wen: Yeah, totally. I’ve been on track of, like, trying to achieve, like, 10K stuff.

10 00:01:06.400 00:01:16.829 Pranav’s iPhone: Okay, nice. That’s really good. Like, I’m taking baby steps towards that. I’m right now, I’m like, if I get 5K, that’s a step in the right direction, which is so embarrassing to say, but, you know.

11 00:01:16.830 00:01:19.880 Ruixi Wen: I mean, 5K is really not bad, like, you have.

12 00:01:19.880 00:01:20.330 Pranav’s iPhone: Yes.

13 00:01:20.330 00:01:22.910 Ruixi Wen: At least, like, for 30 minutes for that as well, like…

14 00:01:23.240 00:01:35.010 Pranav’s iPhone: Yeah, I mean, so… my girlfriend will tell me she gets, like, 15K steps a day, because she, like, she works in a lab, and so I guess it’s just like, oh, I just naturally get it, and I’m like, oh my gosh, like, that’s insane to me.

15 00:01:35.010 00:01:36.200 Ruixi Wen: Wow, okay.

16 00:01:36.200 00:01:36.550 Pranav’s iPhone: Yeah.

17 00:01:36.550 00:01:40.979 Ruixi Wen: on that, because I guess he’s, like, she’s, like, standing a lot. She barely, like, sits, I guess.

18 00:01:40.980 00:01:42.490 Pranav’s iPhone: Exactly, yeah, yeah.

19 00:01:42.490 00:01:44.920 Ruixi Wen: Okay, that, that’s… Yeah.

20 00:01:44.920 00:01:47.250 Pranav’s iPhone: Yeah, but how was… today was your first day, right?

21 00:01:47.430 00:01:49.080 Ruixi Wen: Yeah, today’s my first day.

22 00:01:49.080 00:01:49.980 Pranav’s iPhone: Nice.

23 00:01:49.980 00:01:56.389 Ruixi Wen: Yeah, but I was supposed to meet with Wutang, but, like, they push, and Bry… I think his name is Bryle? I’m not sure how to pronounce.

24 00:01:56.390 00:02:00.389 Pranav’s iPhone: Yeah, he goes by B. At least, yeah, most people just call him B.

25 00:02:01.090 00:02:02.350 Ruixi Wen: That’s easier, yeah.

26 00:02:02.350 00:02:03.120 Pranav’s iPhone: Yeah.

27 00:02:03.120 00:02:09.440 Ruixi Wen: Okay, yeah, so BM, with him, like, but their meetings got pushed back, later.

28 00:02:09.449 00:02:14.809 Pranav’s iPhone: Yeah, so I literally just got to talk to a ton before this, but it was like…

29 00:02:15.149 00:02:19.629 Pranav’s iPhone: you know, he was cutting in and out, he just basically landed in New York.

30 00:02:19.630 00:02:21.270 Ruixi Wen: Wow, that’s crazy.

31 00:02:21.450 00:02:27.440 Pranav’s iPhone: Yeah, so he’s doing some meeting with clients there, I think, so… that’s probably why I got pushed.

32 00:02:27.690 00:02:29.000 Ruixi Wen: Awesome, awesome.

33 00:02:29.190 00:02:29.780 Pranav’s iPhone: Yep.

34 00:02:30.760 00:02:32.350 Pranav’s iPhone: But yeah, how was your first day?

35 00:02:32.710 00:02:42.400 Ruixi Wen: Yeah, for today, I just, like, Kelly kind of walked me through, like, some of the tools, and some of the things, like, just operational-wise, I need to keep in mind of.

36 00:02:42.580 00:02:54.619 Ruixi Wen: But that’s pretty much it. I’ve been, like, reviewing some, like, the Notion documents and things. I think overall, I think the tools you guys are using are really pretty cool and seems, like, pretty structured, but also.

37 00:02:54.620 00:02:55.510 Pranav’s iPhone: That’s right.

38 00:02:55.510 00:02:58.009 Ruixi Wen: A lot. I’m curious, like…

39 00:02:58.010 00:02:58.860 Pranav’s iPhone: Definitely, yeah.

40 00:02:58.860 00:03:06.220 Ruixi Wen: Yeah, I’m curious, like, I think… is there, like, a PM before me, right? But he left… she or he left the company? Is that the case?

41 00:03:07.250 00:03:13.569 Pranav’s iPhone: And AI, like, for… because you’re the PM for AI right now, right?

42 00:03:13.570 00:03:15.120 Ruixi Wen: Yeah, yeah, yeah, for internal.

43 00:03:15.450 00:03:22.930 Pranav’s iPhone: Not sure if there was, like, if there was a PM for… so…

44 00:03:23.170 00:03:29.040 Pranav’s iPhone: I never worked on the platform team, and I think you’re gonna be doing a lot of your work on the platform team, right?

45 00:03:29.040 00:03:30.060 Ruixi Wen: Okay, yeah.

46 00:03:30.060 00:03:33.379 Pranav’s iPhone: Yeah. So, right now, the platform team is really just…

47 00:03:33.610 00:03:42.850 Pranav’s iPhone: There’s a few people that, like, work kind of part-time, just kind of filling their schedules on platform, because maybe the client isn’t taking up all their time.

48 00:03:43.270 00:03:48.900 Pranav’s iPhone: Utam is, like, the main person pushing stuff to the platform, it seems like.

49 00:03:49.070 00:03:53.050 Pranav’s iPhone: Also, B… Is doing some stuff on platform.

50 00:03:53.950 00:03:56.340 Pranav’s iPhone: There was this person before…

51 00:03:57.220 00:04:03.859 Pranav’s iPhone: I never really worked with him. I can find you his name, but I don’t know if he was more PM, or if he was more like…

52 00:04:04.120 00:04:05.580 Pranav’s iPhone: an engineer?

53 00:04:05.900 00:04:06.270 Ruixi Wen: Oh.

54 00:04:06.270 00:04:09.129 Pranav’s iPhone: Yeah, I can find that for you, though.

55 00:04:09.130 00:04:10.959 Ruixi Wen: I say, I say, no worries, no worries.

56 00:04:11.090 00:04:11.910 Ruixi Wen: Yeah.

57 00:04:12.120 00:04:12.980 Pranav’s iPhone: Yeah.

58 00:04:12.980 00:04:16.459 Ruixi Wen: I’m curious, are we gonna get the chance to work together, or…

59 00:04:16.779 00:04:17.450 Ruixi Wen: Word.

60 00:04:18.019 00:04:22.129 Pranav’s iPhone: I’m… I’m actually not sure, like… Because what,

61 00:04:22.599 00:04:24.579 Pranav’s iPhone: What Kayla told me was that

62 00:04:24.699 00:04:28.679 Pranav’s iPhone: You’re mostly on the platform team as, like, a PM?

63 00:04:28.680 00:04:29.430 Ruixi Wen: Yeah.

64 00:04:29.790 00:04:33.830 Pranav’s iPhone: Did she tell you if you’re gonna be part of any of the client-facing teams?

65 00:04:34.510 00:04:36.399 Ruixi Wen: There’s potential, like…

66 00:04:36.400 00:04:36.910 Pranav’s iPhone: Okay.

67 00:04:36.910 00:04:42.160 Ruixi Wen: But not, like, right now, like, in right now, like, the contract I signed, yeah.

68 00:04:42.370 00:04:46.220 Pranav’s iPhone: Okay, gotcha. And are you, like, 40 hours a week, or 20, or…

69 00:04:46.500 00:04:48.819 Ruixi Wen: Right now I’m doing, like, 20 hours, 20 to 30 hours.

70 00:04:48.820 00:04:49.320 Pranav’s iPhone: Check.

71 00:04:49.320 00:04:53.210 Ruixi Wen: Of course, for this following months, and then I think we will see from there.

72 00:04:53.690 00:04:58.699 Pranav’s iPhone: Yeah, gotcha. Yeah, it was… it’s very similar for everybody that joins, like, you go through, like,

73 00:04:59.650 00:05:05.719 Pranav’s iPhone: go through the interview, and I think our interview process has gotten more rigorous now, too. Like, your interview process is more rigorous than mine.

74 00:05:06.030 00:05:09.540 Pranav’s iPhone: But also, we kind of go through this…

75 00:05:09.900 00:05:15.439 Pranav’s iPhone: Like, period of, like, okay, let’s start off with, like, 20 hours per week, see how they…

76 00:05:15.600 00:05:19.979 Pranav’s iPhone: What their interest is with, like, all the stuff that we’re doing, their fit.

77 00:05:20.120 00:05:23.969 Pranav’s iPhone: And then, I think how you’re thinking about it right now is just like…

78 00:05:24.180 00:05:29.179 Pranav’s iPhone: you know, not just work on platform, but then also working on client stuff, that’s great. I think…

79 00:05:29.690 00:05:33.289 Pranav’s iPhone: when you’re early on at Brainforge, you kind of want to…

80 00:05:33.590 00:05:35.740 Pranav’s iPhone: Say yes and yes to more things.

81 00:05:36.430 00:05:45.170 Pranav’s iPhone: That’s… that would be my recommendation. At some point, you’ll also have to say no to certain things, because there’s only so much time in the day.

82 00:05:45.480 00:05:46.539 Ruixi Wen: Yeah.

83 00:05:46.540 00:05:49.260 Pranav’s iPhone: And you’ll figure out, like, what your priorities are, too, like…

84 00:05:49.730 00:05:52.300 Pranav’s iPhone: Because, as you can assume, like.

85 00:05:52.430 00:05:57.519 Pranav’s iPhone: If it’s client-facing work, it’s much more important than maybe Something that’s internal?

86 00:05:58.690 00:06:02.860 Pranav’s iPhone: You know, because they’re the ones paying the bills, right? So…

87 00:06:03.500 00:06:12.659 Pranav’s iPhone: I think it’s a… if you’re interested in client work, which I think you would be pretty good at, just because I remember from my interview, too, you’re a good communicator,

88 00:06:13.190 00:06:16.469 Pranav’s iPhone: That would be… that would seem like a great option for you.

89 00:06:16.800 00:06:18.739 Ruixi Wen: Aw, thank you, I appreciate your word.

90 00:06:18.860 00:06:19.940 Pranav’s iPhone: Of course, yeah.

91 00:06:19.940 00:06:25.739 Ruixi Wen: I’ll start with internal tools, because I think, like, definitely, like, go to ship things really fast.

92 00:06:26.590 00:06:40.019 Ruixi Wen: But I’m excited for that part. Yeah. Thank you, thank you for the content. Yeah. I’m curious, like, since, like, I’m gonna work with, like, Utam since, like, pretty closely, he’s gonna be my supervisor. Do you think, like…

93 00:06:40.090 00:06:54.450 Ruixi Wen: what is his working style like? Because I think a takeaway from my previous job is, like, it’s to know, like, founder style and basically your supervisor’s management style is very important. What do you think, like, things I should be aware of?

94 00:06:55.330 00:07:03.010 Pranav’s iPhone: I think Luton’s probably, like, one of the… Most communicative founders.

95 00:07:03.380 00:07:09.059 Pranav’s iPhone: like, I think usually at this scale, they’ll try to, like, step away from, like, having, you know.

96 00:07:09.190 00:07:17.070 Pranav’s iPhone: Direct conversations with, like, people that aren’t just, like, Enterprise, like, leadership, you know?

97 00:07:17.070 00:07:17.650 Ruixi Wen: Yeah, yeah.

98 00:07:17.650 00:07:24.990 Pranav’s iPhone: But WuTam does a good job of, like, talking to everybody, I feel. And so, I think what…

99 00:07:25.460 00:07:28.149 Pranav’s iPhone: You’ll notice with him is that…

100 00:07:29.010 00:07:39.090 Pranav’s iPhone: he will be… even though, like, he may seem like, okay, I mean, Utam, right? He’s, like, the CEO, like, he’s gonna be super busy. You’ll see that he is very, kind of, like.

101 00:07:39.210 00:07:46.450 Pranav’s iPhone: active on Slack, he finds the time, especially for the platform, because he does see, like.

102 00:07:46.860 00:07:52.320 Pranav’s iPhone: the value add to… Brainforge with this platform, even though it’s an internal tool.

103 00:07:52.570 00:07:55.820 Pranav’s iPhone: we’re not selling it… yet.

104 00:07:55.930 00:07:58.599 Pranav’s iPhone: He definitely sees it as, like.

105 00:07:59.050 00:08:03.370 Pranav’s iPhone: a huge benefit to everybody at Brainforge, and I totally agree, too.

106 00:08:03.370 00:08:07.210 Ruixi Wen: Yeah, it’s super cool, yeah, I was honestly amazed, yeah.

107 00:08:07.680 00:08:08.360 Pranav’s iPhone: Yeah.

108 00:08:08.500 00:08:16.629 Pranav’s iPhone: And so, there’s… I guess, how much of the platform have you seen so far? What are some of the things that, like, piqued your interest?

109 00:08:18.150 00:08:22.590 Ruixi Wen: Yes, so, so far I’ve seen, like, the recording stuffs.

110 00:08:23.110 00:08:33.670 Ruixi Wen: for organized where you have the theater scene, and also the agent part for different kind of usage, very, very directly listed and very easy to access. That part was, like, pretty cool.

111 00:08:34.059 00:08:35.619 Pranav’s iPhone: Gotcha, so for the agent stuff.

112 00:08:35.759 00:08:38.749 Pranav’s iPhone: Is that within the platform itself, or using that via cursor?

113 00:08:39.450 00:08:43.209 Ruixi Wen: Oh, it’s wasting the agent. Within the platform, the one I saw.

114 00:08:43.210 00:08:45.819 Pranav’s iPhone: Okay, interesting. Yeah, I haven’t used that myself.

115 00:08:45.980 00:08:55.469 Pranav’s iPhone: Yeah, that’s interesting. So, I would say… One thing that… Uten would probably, like…

116 00:08:55.780 00:09:04.780 Pranav’s iPhone: Well, actually, I think I need to get more clarity about, like, what you already have heard about, because I probably have less contacts than you than…

117 00:09:05.550 00:09:10.539 Pranav’s iPhone: with what your partnership with Utam’s gonna look like, because he pushes a lot of code, right?

118 00:09:12.520 00:09:18.219 Pranav’s iPhone: How has he told you, or Kayla told you, or whoever, like, how are you gonna support the platform team?

119 00:09:19.300 00:09:23.570 Ruixi Wen: They just sent me the ramp up, like, like, 20 minutes ago, I didn’t really…

120 00:09:23.570 00:09:24.150 Pranav’s iPhone: Okay.

121 00:09:24.150 00:09:25.160 Ruixi Wen: over that.

122 00:09:25.160 00:09:25.990 Pranav’s iPhone: Gotcha.

123 00:09:25.990 00:09:35.080 Ruixi Wen: But… Wait, let me… Let’s see, let me see…

124 00:09:36.060 00:09:38.580 Ruixi Wen: Yeah, but basically, like, they have some, like.

125 00:09:38.850 00:09:42.729 Ruixi Wen: Basically, I work as an internal PM, and when I have, like, some sprint.

126 00:09:43.010 00:09:51.740 Ruixi Wen: immersion, so they want me to, like, partner with WuTam to learn more about the internal platform, and then to have, like, a sprint participation during my first two weeks.

127 00:09:52.080 00:10:04.339 Ruixi Wen: One footprint, planning daily stand-ups, a sync equivalents, review of retro, and observe, like, how demos risk scope being handled, and then draft user stories.

128 00:10:04.780 00:10:11.790 Ruixi Wen: And, light discovery artifact, one-page problem framing for the internal initiative.

129 00:10:11.790 00:10:14.919 Pranav’s iPhone: Oh, okay, interesting. What I’m hearing from that is, like.

130 00:10:14.920 00:10:15.650 Ruixi Wen: And the.

131 00:10:15.650 00:10:18.519 Pranav’s iPhone: You know, we’re a pretty small company, right? Like…

132 00:10:18.710 00:10:21.860 Pranav’s iPhone: We’re growing. We’re, I think, probably, like, around 25.

133 00:10:22.180 00:10:24.190 Pranav’s iPhone: like, max.

134 00:10:25.170 00:10:33.180 Pranav’s iPhone: Like, you can… what’s really cool about that is, like, we can build individualized workflows for people.

135 00:10:33.320 00:10:38.369 Pranav’s iPhone: So… At the… like, we’re at a point right now where it’s like…

136 00:10:39.130 00:10:46.360 Pranav’s iPhone: I work on certain things that people on the other side of the business have no clue about, and vice versa, right?

137 00:10:46.360 00:10:47.259 Ruixi Wen: Oh, I see.

138 00:10:47.610 00:10:55.300 Pranav’s iPhone: So… this… But the thing is, is, like, forced sales, for example, right? Like.

139 00:10:55.630 00:10:58.129 Pranav’s iPhone: Sales has a lot of conversations.

140 00:10:58.850 00:11:06.520 Pranav’s iPhone: that… I can build really cool demos for, but that communication may not always be there.

141 00:11:06.880 00:11:13.090 Pranav’s iPhone: And so, we have these things, As part of the platform, called Cursor Skills.

142 00:11:13.220 00:11:18.759 Pranav’s iPhone: That allow us to… Yeah, me and Mutson were just talking about this in the meeting before, is like.

143 00:11:19.080 00:11:21.240 Pranav’s iPhone: Allow us to, like, build these demos.

144 00:11:21.560 00:11:26.580 Pranav’s iPhone: Or… we haven’t built them yet, but… That’s like…

145 00:11:26.940 00:11:31.189 Pranav’s iPhone: that could be a project that you work on, you know? It’s like, okay, like.

146 00:11:31.320 00:11:38.849 Pranav’s iPhone: you know, Pranav told me that as part of his job, when he’s not doing his CSO work, he’s also helping as a sales engineer.

147 00:11:39.120 00:11:41.510 Pranav’s iPhone: What would really help him out is that

148 00:11:41.880 00:11:44.079 Pranav’s iPhone: If he could get the context of

149 00:11:44.420 00:11:54.560 Pranav’s iPhone: The potential new client, maybe it’s transcripts, Maybe it’s… emails, Slack messages, whatever.

150 00:11:54.920 00:12:04.999 Pranav’s iPhone: As well as maybe… Other company information, like… the LinkedIns of…

151 00:12:05.230 00:12:08.529 Pranav’s iPhone: The people that were in contact, so we can do additional, like, scraping.

152 00:12:08.700 00:12:11.740 Pranav’s iPhone: Of, like, okay, what is it that they do at that company?

153 00:12:12.200 00:12:14.539 Pranav’s iPhone: The company homepage as well.

154 00:12:15.110 00:12:20.460 Pranav’s iPhone: getting information about, okay, what does that company even do? Like, how do they make money?

155 00:12:21.090 00:12:25.399 Pranav’s iPhone: How have things changed in the last, like, 5 years, or something like that?

156 00:12:26.480 00:12:27.900 Pranav’s iPhone: Yeah, so…

157 00:12:28.340 00:12:35.479 Pranav’s iPhone: the idea of, like, the platform, right? Like, at least how I see it, and I would encourage you to maybe talk to other people as well, because

158 00:12:35.620 00:12:41.960 Pranav’s iPhone: It seems like very soon, like, you’ll have a better understanding of this than me, since you’ll be working so closely to it.

159 00:12:42.230 00:12:43.060 Ruixi Wen: Yeah, yeah, yeah.

160 00:12:43.210 00:12:47.210 Pranav’s iPhone: But yeah, from my perspective, how I use the platform is.

161 00:12:47.420 00:12:55.449 Pranav’s iPhone: I help it with, my day-to-day communications, And I was also ingesting…

162 00:12:55.620 00:12:57.770 Pranav’s iPhone: A ton of, like, meeting information.

163 00:12:58.920 00:13:02.180 Pranav’s iPhone: And then also assembling documentation. Like.

164 00:13:03.500 00:13:10.220 Pranav’s iPhone: You can… it’s like ChatGPT, you know, like, you can add documents and ask specific questions, and it’ll pull it from the documents.

165 00:13:10.410 00:13:13.650 Pranav’s iPhone: We’ve kind of built… That to another level.

166 00:13:13.960 00:13:20.989 Pranav’s iPhone: All the documents are basically the transcripts from all the meetings, as well as, Notion documents.

167 00:13:21.450 00:13:28.140 Pranav’s iPhone: as well as Slack DMs, Slack messages, all of that information.

168 00:13:28.470 00:13:35.599 Pranav’s iPhone: And then we’re able to, like, ask specific questions, like, hey, like, in our meeting last week, we discussed X, Y, and Z.

169 00:13:35.920 00:13:38.500 Pranav’s iPhone: Like, what…

170 00:13:38.730 00:13:44.070 Pranav’s iPhone: what is relevant to that conversation that was discussed at the meeting, but then also maybe followed up on in Slack.

171 00:13:44.310 00:13:49.129 Pranav’s iPhone: So… It really helps me with that. And then we also have…

172 00:13:49.330 00:13:52.209 Pranav’s iPhone: I’m kind of going all over the place, but with the skill, too…

173 00:13:52.460 00:13:55.450 Pranav’s iPhone: There’s… they’re, like, templated, like, prompts.

174 00:13:55.600 00:13:59.280 Pranav’s iPhone: So, like, we have a skill which is, like,

175 00:13:59.720 00:14:02.780 Pranav’s iPhone: Start of the week update? Something of that nature.

176 00:14:03.020 00:14:05.020 Pranav’s iPhone: I think it’s called Wegly Check It, actually.

177 00:14:05.370 00:14:05.810 Ruixi Wen: Okay.

178 00:14:05.810 00:14:12.729 Pranav’s iPhone: And so I can just run that in cursor, and it’ll give me, like, a Slack message.

179 00:14:13.010 00:14:16.460 Pranav’s iPhone: That I can then paste in our Slack with their client.

180 00:14:16.680 00:14:18.219 Pranav’s iPhone: So I don’t need to go…

181 00:14:18.390 00:14:22.689 Pranav’s iPhone: look through Linear, look through Slack, to figure out what our priorities are.

182 00:14:22.860 00:14:27.920 Pranav’s iPhone: And then figure out what we shipped last week to say, hey, these were our wins, you know.

183 00:14:28.400 00:14:33.350 Pranav’s iPhone: It’s all… it’s basically, like, helping someone like me.

184 00:14:33.570 00:14:36.139 Pranav’s iPhone: Do something that would have taken…

185 00:14:36.320 00:14:39.579 Pranav’s iPhone: 1-2 hours or something, without AI.

186 00:14:39.770 00:14:40.540 Ruixi Wen: Mmm.

187 00:14:40.540 00:14:41.500 Pranav’s iPhone: less time.

188 00:14:44.060 00:14:45.090 Ruixi Wen: God, oh gosh.

189 00:14:45.090 00:14:45.780 Pranav’s iPhone: Yeah.

190 00:14:46.040 00:14:52.649 Ruixi Wen: That sounds pretty powerful, yeah. 100%. Have you, have you tried, like, open claw? That’s something, like…

191 00:14:53.390 00:14:54.190 Pranav’s iPhone: it’s gone.

192 00:14:54.680 00:14:56.780 Ruixi Wen: Like, an open club up for internal use.

193 00:14:57.980 00:15:02.220 Pranav’s iPhone: Yeah, it’s, yeah, Open Claw… I haven’t…

194 00:15:02.650 00:15:04.800 Pranav’s iPhone: I looked into it a little bit this past week.

195 00:15:05.270 00:15:10.229 Pranav’s iPhone: Weekend, I wanted to build something with it, but it just…

196 00:15:11.330 00:15:13.320 Pranav’s iPhone: I didn’t build anything with it yet.

197 00:15:13.670 00:15:20.139 Pranav’s iPhone: But it is… it is kind of like the same idea, right? Like, connecting all your information and working autonomously.

198 00:15:20.410 00:15:26.349 Pranav’s iPhone: We haven’t gotten to the point where it’s working, like, autonomously yet, you know, like, with OpenCloud.

199 00:15:26.580 00:15:28.309 Pranav’s iPhone: The idea is…

200 00:15:28.310 00:15:30.789 Ruixi Wen: It’s too, too autonomous to the level, like…

201 00:15:30.790 00:15:35.979 Pranav’s iPhone: Basically, yeah, it’s like you’re… you’re creating a new employee with OpenClaw, right?

202 00:15:37.000 00:15:41.769 Pranav’s iPhone: I actually, now that you mention it, though, I did have a thought this weekend, which was like.

203 00:15:42.370 00:15:43.880 Pranav’s iPhone: It would be dope if…

204 00:15:44.040 00:15:48.860 Pranav’s iPhone: I was thinking, like, I would do this for myself, but it might be something that you look into of, like.

205 00:15:49.230 00:15:55.079 Pranav’s iPhone: How do we build, like, personal assistants curated to each individual person here at Brainforge?

206 00:15:55.280 00:15:55.950 Ruixi Wen: Hmm.

207 00:15:56.940 00:15:58.290 Pranav’s iPhone: Like, what goes into that?

208 00:15:58.750 00:16:02.040 Pranav’s iPhone: We already have all the data. All that data exists in the platform.

209 00:16:02.290 00:16:02.660 Ruixi Wen: Yeah.

210 00:16:02.660 00:16:07.870 Pranav’s iPhone: then creating the OpenClaw agent itself, What does that look like?

211 00:16:08.060 00:16:13.479 Pranav’s iPhone: How would that… Go beyond what we’ve already built in the cursor skills.

212 00:16:13.800 00:16:17.050 Pranav’s iPhone: Is that… what is the pros and cons of going in that direction?

213 00:16:17.740 00:16:19.319 Pranav’s iPhone: You know, these are…

214 00:16:19.500 00:16:25.759 Pranav’s iPhone: These are all interesting ideas, but it’s, like, it’s, never-ending interesting ideas, too, so don’t overwhelm yourself.

215 00:16:26.640 00:16:38.939 Ruixi Wen: Got it. I think, yeah, I think that’s, like, a very, very interesting direction, because I think it’s very rare, at least right now, to, like, bring forth this scope of company, but having… keeping, like, all the data pretty organized.

216 00:16:39.110 00:16:49.429 Ruixi Wen: pretty retrievable. I think if we were gonna figure out something, I think maybe the only missing part is, like, to really understand, like.

217 00:16:49.990 00:16:53.569 Ruixi Wen: What’s, like, each person’s workflow on a daily basis that they need?

218 00:16:53.920 00:17:01.179 Ruixi Wen: that’s a part that can be automated the most. And from there, I feel like there’s so much data available that we can…

219 00:17:01.750 00:17:10.779 Ruixi Wen: we can go from there. Yeah, I think that’s a very interesting angle. I will see how, after I go more familiar with it, I definitely think that would be something very cool.

220 00:17:12.030 00:17:16.349 Pranav’s iPhone: And these are all ideas that, like, Utom has talked about,

221 00:17:16.490 00:17:23.139 Pranav’s iPhone: One thing he’s talked about that I feel like would be super huge is just, like, weekly slide generation.

222 00:17:23.599 00:17:31.310 Pranav’s iPhone: I think if we can figure out, like, a cool product that works well.

223 00:17:31.700 00:17:34.509 Pranav’s iPhone: That doesn’t require a bunch of, like, my manual updates.

224 00:17:34.730 00:17:35.450 Ruixi Wen: Hmm.

225 00:17:35.520 00:17:39.069 Pranav’s iPhone: basically just saves me time, you know, it shouldn’t take me more time with this AI.

226 00:17:39.270 00:17:41.999 Pranav’s iPhone: I think that’s a really cool project, too.

227 00:17:42.310 00:17:46.370 Ruixi Wen: What is a… what is the… what does, like, a weekly slide generation mean? Like, what’s…

228 00:17:46.370 00:17:50.170 Pranav’s iPhone: Oh, so, we do weekly slides for our clients.

229 00:17:50.390 00:17:52.179 Ruixi Wen: Oh, I see.

230 00:17:52.180 00:17:56.460 Pranav’s iPhone: Yeah, so, like, telling them, like, what we accomplished this week, what we’ll be working on next week.

231 00:17:56.620 00:17:58.890 Pranav’s iPhone: Any demos, anything else you need to present?

232 00:17:59.460 00:18:02.839 Ruixi Wen: Oh, I see, like, just, like, an update every week.

233 00:18:03.220 00:18:03.950 Pranav’s iPhone: Exactly.

234 00:18:03.950 00:18:06.410 Ruixi Wen: Oh, I see, that’s very interesting, okay.

235 00:18:09.250 00:18:17.229 Pranav’s iPhone: Yeah, and I think there’s probably, like, at least 50% commonality amongst all the clients in how they structure these weekly updates.

236 00:18:17.230 00:18:17.890 Ruixi Wen: Hmm.

237 00:18:17.890 00:18:23.100 Pranav’s iPhone: probably… Like, what were all of the tickets that you closed out in this past week?

238 00:18:23.380 00:18:28.949 Pranav’s iPhone: What does, maybe also, like, what…

239 00:18:30.320 00:18:32.689 Pranav’s iPhone: Where are we looking at on the Gantt chart?

240 00:18:33.150 00:18:39.499 Pranav’s iPhone: Blockers based on conversations in Slack that should be brought to light.

241 00:18:39.980 00:18:41.339 Pranav’s iPhone: Things of that nature.

242 00:18:41.860 00:18:47.150 Ruixi Wen: Gotcha. And this is, like, who will take care of, like, the weekly slides right now?

243 00:18:47.540 00:18:53.110 Pranav’s iPhone: So it’s the CSOs, so me and Greg and Robert are CSOs right now.

244 00:18:53.410 00:18:54.670 Ruixi Wen: I see, I see.

245 00:18:54.840 00:18:57.129 Ruixi Wen: We’re… Yeah. Yeah.

246 00:18:57.850 00:19:08.329 Pranav’s iPhone: Yeah. Have you, are you kind of aware of, like, and, like, understand, like, the… the breakdown of, like, CSOs, SLs, ICs? Have you heard these terms before?

247 00:19:08.650 00:19:14.220 Ruixi Wen: Yeah, I know… I don’t understand C… to be honest, I don’t understand CSO that much. I know ICs.

248 00:19:14.440 00:19:15.320 Pranav’s iPhone: Okay.

249 00:19:15.320 00:19:17.979 Ruixi Wen: We didn’t have access to, but we didn’t have, like, a CSO.

250 00:19:18.450 00:19:20.349 Pranav’s iPhone: Gotcha. Yeah, so…

251 00:19:20.350 00:19:21.469 Ruixi Wen: It’s helpful to know more.

252 00:19:21.470 00:19:28.140 Pranav’s iPhone: Yeah, I think that’ll be super helpful to know. So, CSO stands for Client Success Owner.

253 00:19:28.770 00:19:39.410 Pranav’s iPhone: you can think of them as, like, an account manager in some ways. I don’t come from consulting, per se, so that doesn’t mean a ton to me, but maybe it means more to you.

254 00:19:39.600 00:19:40.070 Ruixi Wen: Yeah.

255 00:19:40.070 00:19:44.500 Pranav’s iPhone: They maintain the client relationship, so you’re the…

256 00:19:44.500 00:19:46.139 Ruixi Wen: We’re Success Manager.

257 00:19:46.370 00:19:51.889 Pranav’s iPhone: Yeah, yeah, exactly, same thing. Yeah, we call it CSO, CSM, yeah, same thing.

258 00:19:52.170 00:19:58.209 Pranav’s iPhone: So, yeah, we’re the first point of contact, for the client.

259 00:19:58.320 00:20:02.860 Pranav’s iPhone: And then we’re also… in charge?

260 00:20:03.400 00:20:06.730 Pranav’s iPhone: If things are going poorly, you know, like…

261 00:20:07.090 00:20:10.859 Pranav’s iPhone: Head of delivery is who manages all the CSOs, who is ZuTam?

262 00:20:10.980 00:20:16.000 Pranav’s iPhone: And so, if he… If things get to him, right?

263 00:20:16.440 00:20:26.429 Pranav’s iPhone: Which is probably not a good thing. Say one of my clients goes directly to Utsom, or I have to go to UTAM because the client is like, hey, I need to talk to them because something went poorly.

264 00:20:26.540 00:20:28.759 Pranav’s iPhone: That falls on me, even though…

265 00:20:28.970 00:20:32.420 Pranav’s iPhone: I may have assigned certain things within my team.

266 00:20:32.840 00:20:41.840 Pranav’s iPhone: to the SL or to the IC. At the end of the day, it’s still me… it’s still up to me to figure out. So there’s, like, that level of management that comes to this as well.

267 00:20:42.270 00:20:43.929 Pranav’s iPhone: Because you’re on the hook for everything.

268 00:20:44.420 00:20:45.050 Ruixi Wen: Yeah.

269 00:20:45.390 00:20:54.030 Pranav’s iPhone: We are also, in terms of, like, the more nitty-gritty of, like, what we do, is,

270 00:20:54.960 00:21:00.260 Pranav’s iPhone: Weekly, start of the week, send out a message saying, what is it that we’re gonna work on this week?

271 00:21:00.470 00:21:06.019 Pranav’s iPhone: Like I just mentioned, end-of-week update, usually that’s, like, a longer meeting.

272 00:21:06.160 00:21:11.940 Pranav’s iPhone: You present slides, discuss with the… it’s just, like, your weekly touchpoint with the client.

273 00:21:12.150 00:21:12.940 Ruixi Wen: Yeah.

274 00:21:12.940 00:21:16.720 Pranav’s iPhone: CSOs are free to, like, Figure out what works best.

275 00:21:17.120 00:21:17.670 Ruixi Wen: Mmm.

276 00:21:17.670 00:21:21.889 Pranav’s iPhone: On a client-to-client basis. So there is a lot of freedom there.

277 00:21:23.630 00:21:26.940 Pranav’s iPhone: What else?

278 00:21:27.740 00:21:33.059 Pranav’s iPhone: Also, when we’re… Scoping, like, the next quarter?

279 00:21:33.580 00:21:36.489 Pranav’s iPhone: There’s these things called project plans, which is…

280 00:21:37.110 00:21:41.310 Pranav’s iPhone: like, a fully templated thing that we have within Brainforge.

281 00:21:41.530 00:21:47.250 Pranav’s iPhone: And CSOs, for the most part, are in charge of bringing that up.

282 00:21:48.720 00:21:54.139 Ruixi Wen: So, do you guys stop and start in, like, things linear?

283 00:21:55.270 00:21:57.859 Pranav’s iPhone: All tickets go into linear,

284 00:21:58.010 00:22:05.620 Pranav’s iPhone: But the project plan, so, like, the higher level, which includes, like, initiatives, and then milestones.

285 00:22:05.760 00:22:15.919 Pranav’s iPhone: So, like, a step up above tickets, that’s all within Notion. However, it’s, like, it’s formatted in a way where it easily correlates to, like, linear.

286 00:22:16.260 00:22:21.350 Pranav’s iPhone: So in linear, there’s a thing called initiatives, projects, As well as milestones.

287 00:22:21.460 00:22:24.060 Pranav’s iPhone: So they’re one-to-one, equal to each other.

288 00:22:24.320 00:22:26.549 Pranav’s iPhone: From Notion to… to linear.

289 00:22:28.010 00:22:28.900 Ruixi Wen: Gotcha, not.

290 00:22:31.020 00:22:32.350 Pranav’s iPhone: Yeah, so that’s CSOs.

291 00:22:32.580 00:22:34.540 Pranav’s iPhone: Service leads, SLs?

292 00:22:34.650 00:22:39.940 Pranav’s iPhone: is, like, the… You can think of them as, like, the technical architect.

293 00:22:40.050 00:22:41.900 Pranav’s iPhone: For each client.

294 00:22:42.040 00:22:48.020 Pranav’s iPhone: And they work… they’re not just per client, there’s not just… you’re not just working on one client if you’re an SL, but

295 00:22:48.950 00:22:53.660 Pranav’s iPhone: They’re kind of in charge of… Larger technical decisions?

296 00:22:53.990 00:22:59.340 Pranav’s iPhone: And… How they are… I guess,

297 00:23:00.870 00:23:05.439 Pranav’s iPhone: how their performance is tracked, I guess, is you can think of it as, like.

298 00:23:06.190 00:23:12.040 Pranav’s iPhone: what number of bugs are coming through the system, you know? So when linear… when you’re creating a linear ticket for

299 00:23:13.440 00:23:19.029 Pranav’s iPhone: Based on a bug, you would tag it as a bug, and then that would then indicate a little bit of, like.

300 00:23:19.300 00:23:20.959 Pranav’s iPhone: the SL’s performance.

301 00:23:21.210 00:23:23.300 Pranav’s iPhone: That’s not fully worked out, you know?

302 00:23:23.750 00:23:29.499 Pranav’s iPhone: Because sometimes… Sometimes a client might call something a bug.

303 00:23:29.820 00:23:32.790 Pranav’s iPhone: But it’s actually, like, not in the scope of what you were trying to do.

304 00:23:32.900 00:23:34.810 Pranav’s iPhone: You know, so it’s not a perfect system.

305 00:23:35.370 00:23:38.630 Pranav’s iPhone: I think what’s a little bit better, though, of a system is…

306 00:23:38.900 00:23:41.250 Pranav’s iPhone: You define a timeline in that project plan?

307 00:23:41.600 00:23:48.739 Pranav’s iPhone: If you go over on the timeline, that is on the SL, because they didn’t define the technical complexity well enough.

308 00:23:49.320 00:23:50.140 Ruixi Wen: Hmm.

309 00:23:51.150 00:23:52.350 Ruixi Wen: I see, I see.

310 00:23:54.440 00:23:58.840 Pranav’s iPhone: And ICs, they execute. You know, like, they’re the ones building.

311 00:24:03.330 00:24:04.050 Pranav’s iPhone: Yup.

312 00:24:05.880 00:24:16.909 Ruixi Wen: And for them, like, this, this, all three pillars are all, like, very client-facing, like, they don’t really step into, like, the internal tool, the platform side where I… I’m gonna work on, right?

313 00:24:18.030 00:24:21.830 Pranav’s iPhone: Yeah, so it’s… It’s interesting.

314 00:24:22.250 00:24:28.340 Pranav’s iPhone: So, on the platform team, right, because we do view it as kind of like a client, even though it’s, like, an internal project.

315 00:24:28.540 00:24:31.190 Ruixi Wen: It can be used for clients in the future, though.

316 00:24:31.480 00:24:34.709 Pranav’s iPhone: Yeah, it could be used for clients in the future, but at the same time, like.

317 00:24:35.420 00:24:38.990 Pranav’s iPhone: We’ve built this system because I feel like it helps us move very quickly.

318 00:24:38.990 00:24:39.670 Ruixi Wen: Yeah.

319 00:24:39.670 00:24:43.839 Pranav’s iPhone: So, the platform team can benefit from it as well.

320 00:24:44.350 00:24:46.129 Pranav’s iPhone: However, it’s a much smaller team.

321 00:24:46.530 00:24:49.610 Pranav’s iPhone: I think it’s mostly… Sam is that cell.

322 00:24:50.000 00:24:52.750 Pranav’s iPhone: UTOM is a CSO, you could think of it, maybe?

323 00:24:53.140 00:24:56.500 Pranav’s iPhone: And maybe Utsom disagrees, but… Yeah.

324 00:24:57.280 00:25:01.999 Ruixi Wen: I see, I see, I see. Okay. Yeah, I talked to Sam, too, before, during the interview, yeah.

325 00:25:02.460 00:25:03.230 Ruixi Wen: That’s helpful.

326 00:25:05.830 00:25:15.799 Ruixi Wen: Yeah. Yeah, this actually is, like, really helpful to think about this in the buckets, about, like, where the team is divided. That’s very helpful. Thank you so much.

327 00:25:15.980 00:25:16.870 Pranav’s iPhone: Yeah, totally.

328 00:25:16.870 00:25:17.600 Ruixi Wen: No.

329 00:25:17.940 00:25:24.199 Ruixi Wen: And another question I have is, like, in terms of working for Woodham, you said, like, he’s, like, pretty communicative.

330 00:25:24.520 00:25:35.239 Ruixi Wen: like, do you think I should, like, try to, like, be in the position to think of, like, over-communicating with him, like, any, like, project, or… I mean, we have the clockified, but do you think it’s necessary for me to, like, basically…

331 00:25:35.610 00:25:37.820 Ruixi Wen: Don’t wait him to ask me, just tell me, like.

332 00:25:38.070 00:25:41.949 Ruixi Wen: my progress, where I got stuck, and be as…

333 00:25:42.130 00:25:51.649 Ruixi Wen: quick as in, like, telling them where I got stuck and stuff, where he’s more, like, result-driven, he’s more like, assigned tasks, I don’t care, whatever you do, just, like.

334 00:25:51.830 00:25:55.920 Ruixi Wen: just achieve it and report to me. What kind of, like…

335 00:25:56.040 00:25:58.219 Ruixi Wen: Management style is he more so.

336 00:25:58.220 00:26:08.110 Pranav’s iPhone: Say… if… He… so… If you ask him questions, he will, like…

337 00:26:08.570 00:26:18.520 Pranav’s iPhone: he will try to give guidance, right? But he also wants you to trust your… judgment… And… He will…

338 00:26:19.110 00:26:27.000 Pranav’s iPhone: you know, if you made a decision that he wouldn’t have made, and it’ll turn into a discussion, and you guys can, like, figure it out. But…

339 00:26:27.410 00:26:30.850 Pranav’s iPhone: I think what he really values is just action.

340 00:26:31.320 00:26:31.740 Ruixi Wen: Hmm.

341 00:26:31.740 00:26:38.420 Pranav’s iPhone: He’s not super… And I think this is just… It just makes sense, like…

342 00:26:39.540 00:26:44.970 Pranav’s iPhone: when we’re trying to move really fast, especially in this AI age, when we’re trying to… are…

343 00:26:45.270 00:26:48.550 Pranav’s iPhone: I think our biggest sell is we can deliver much faster than other people.

344 00:26:48.680 00:26:56.280 Pranav’s iPhone: We need to be very action-oriented, so even if… details, or…

345 00:26:57.040 00:27:00.670 Pranav’s iPhone: Project plans or initiatives aren’t fully, fully scoped out.

346 00:27:00.950 00:27:08.039 Pranav’s iPhone: you need to be the one… and, like, maybe this is the CSO side of me, so maybe this will be different for you.

347 00:27:08.620 00:27:14.629 Pranav’s iPhone: But… You need to be, like, action-oriented, so you need to be kind of aware of your deadlines,

348 00:27:15.200 00:27:18.399 Pranav’s iPhone: Because Uten might tell you things that are like, hey.

349 00:27:18.870 00:27:21.089 Pranav’s iPhone: For you to fully, fully, like…

350 00:27:21.470 00:27:26.109 Pranav’s iPhone: Deeply assess every single, like, if-else case

351 00:27:26.370 00:27:30.930 Pranav’s iPhone: it might take you a really long time, and so don’t let that, like, paralyze you, I would say.

352 00:27:31.130 00:27:33.710 Pranav’s iPhone: Try to be action-oriented.

353 00:27:34.050 00:27:36.509 Pranav’s iPhone: Like, create results, and then…

354 00:27:36.620 00:27:42.339 Pranav’s iPhone: It may be the case that, like, you know, you get feedback and you have to redo a bunch of stuff, but I think what that does is, like.

355 00:27:43.250 00:27:52.190 Pranav’s iPhone: by making action, it does force you to, like, learn quicker, and eventually deliver faster. So… Yeah.

356 00:27:52.740 00:27:54.459 Pranav’s iPhone: I don’t know if that answers your question, though.

357 00:27:54.460 00:27:57.249 Ruixi Wen: Yeah, I think it answers really well, yeah, because…

358 00:27:57.250 00:27:57.816 Pranav’s iPhone: That’s fair.

359 00:27:58.100 00:28:03.550 Ruixi Wen: having both working in startups, and I also did a consulting internship, because I…

360 00:28:03.820 00:28:22.849 Ruixi Wen: And I feel like there’s… that was very different. It’s like… like, because the… that’s also very founder-led, so they don’t… investors, engineering team and all that. And, they basically just care about the result. They just, like, want to be get done by, by Della, and,

361 00:28:23.010 00:28:25.859 Ruixi Wen: And even if you ask them questions, like, they respond, but they…

362 00:28:26.140 00:28:28.379 Ruixi Wen: Probably not within timeline, where they just, like.

363 00:28:28.500 00:28:38.300 Ruixi Wen: do whatever you want, as long as it’s close to the result they want. Yeah. …consulting interviews I did, it’s like, I guess because, like, the work are not, like, like, that…

364 00:28:38.440 00:28:55.939 Ruixi Wen: technical in a way, where, like, it will take more time if you fuck something up, like, you have the whole team to redo it together with you, so the downsize is huge, so, they basically want… want me to communicate everything, every step I want to do, and why would I do that, a hat, and then put into…

365 00:28:56.060 00:28:57.740 Ruixi Wen: Actions with only, like, very.

366 00:28:57.740 00:28:58.320 Pranav’s iPhone: Yeah.

367 00:28:58.320 00:28:59.310 Ruixi Wen: So…

368 00:28:59.310 00:29:15.910 Pranav’s iPhone: I would be less worried about that, just because what you’re working on isn’t going to be client-facing, and it’s not going to have severe repercussions, you know? And we’re not building something at scale, you’re not going to be deploying code, like, everything is version controlled, so reverting whatever change you might have made will be super easy.

369 00:29:16.090 00:29:16.929 Ruixi Wen: Yeah, yeah, yeah.

370 00:29:16.930 00:29:17.560 Pranav’s iPhone: Yeah.

371 00:29:17.970 00:29:21.699 Ruixi Wen: But yeah, I think… yeah, I think that answers my questions, like, pretty well, yeah.

372 00:29:21.700 00:29:22.880 Pranav’s iPhone: Okay, perfect.

373 00:29:22.880 00:29:24.149 Ruixi Wen: Thank you so much, yeah.

374 00:29:24.150 00:29:28.809 Pranav’s iPhone: Yeah, totally. And yeah, let me know if you want to hop into another call again tomorrow.

375 00:29:30.210 00:29:37.580 Pranav’s iPhone: if you ever just want to hop in a huddle because, you know, you’re stuck on something, or you think I can help out with something, like, feel free to hit me up on Slack.

376 00:29:37.580 00:29:42.089 Ruixi Wen: Okay, thank you so much. Yeah, I also learned that you’re my buddy, right? Like, so…

377 00:29:42.090 00:29:44.999 Pranav’s iPhone: Oh, yeah, yeah. Yeah, it’s like a new system that we set up.

378 00:29:45.220 00:29:52.329 Ruixi Wen: Okay, okay, so just, like, like, you can, like, everything, like, I can, I can ask you around,

379 00:29:52.330 00:29:58.230 Pranav’s iPhone: Exactly, yeah, feel free. It’s also good for me to, you know, like, to talk through, like, maybe…

380 00:29:58.390 00:30:02.619 Pranav’s iPhone: Like, onboarding concerns, like, it’ll make me think about things differently.

381 00:30:02.850 00:30:06.680 Pranav’s iPhone: I think it’s really helpful at this point in our company to do stuff like that.

382 00:30:07.050 00:30:11.239 Ruixi Wen: Awesome, awesome. Thank you so much, Fernando. Thank you so much for your time. Enjoy your walk, like…

383 00:30:11.240 00:30:14.009 Pranav’s iPhone: I appreciate it, yeah, thank you, thank you. I’ll talk soon, okay?

384 00:30:14.510 00:30:15.409 Ruixi Wen: Hi, have a great.

385 00:30:15.410 00:30:15.980 Pranav’s iPhone: Yeah.

386 00:30:16.220 00:30:17.309 Pranav’s iPhone: You too, bye.