Meeting Title: Brainforge L&D Strategy Planning Date: 2026-03-26 Meeting participants: Brylle Girang, Uttam Kumaran


WEBVTT

1 00:03:29.240 00:03:30.220 Uttam Kumaran: Hey, dude.

2 00:03:30.820 00:03:31.640 Brylle Girang: Hello?

3 00:03:33.210 00:03:34.330 Uttam Kumaran: How’s everything?

4 00:03:35.190 00:03:37.070 Brylle Girang: Good. I have been…

5 00:03:38.090 00:03:44.039 Brylle Girang: I have been researching so much about learning and development, and the hardest part is that

6 00:03:44.440 00:03:48.950 Brylle Girang: I think there are little to no companies actually looking at this.

7 00:03:49.200 00:03:50.999 Brylle Girang: On a focus picture.

8 00:03:51.640 00:03:52.140 Uttam Kumaran: Okay.

9 00:03:52.500 00:04:01.069 Brylle Girang: everyone wants to, like, implement and integrate AI, but no one wants to, like, train their people on how AI works, so…

10 00:04:01.070 00:04:01.830 Uttam Kumaran: Agree.

11 00:04:02.110 00:04:11.169 Brylle Girang: Yeah, so the resource is really, really lacking, and I think this is going to be a good, good move for Brainforge in general.

12 00:04:11.270 00:04:11.870 Brylle Girang: I.

13 00:04:11.870 00:04:12.600 Uttam Kumaran: I agree.

14 00:04:12.600 00:04:20.549 Brylle Girang: to what Robert, shared, you saw the kid who was training people on how to install OpenClaw, like.

15 00:04:20.550 00:04:21.200 Uttam Kumaran: Yeah.

16 00:04:21.600 00:04:22.100 Brylle Girang: Wow.

17 00:04:23.860 00:04:25.939 Uttam Kumaran: There’s a lot of people here doing that.

18 00:04:27.050 00:04:40.969 Brylle Girang: Yeah, yeah, that’s amazing. It just shows that, you know, everyone knows what AI does, what AI is, and that no one really knows, or no one really gives a fuck about how to actually train people how to use AI.

19 00:04:41.830 00:04:44.949 Uttam Kumaran: Yeah, and then… and this is where, like.

20 00:04:45.060 00:04:49.549 Uttam Kumaran: I also feel like even just talking about this subject has opened my eyes, because

21 00:04:49.890 00:04:54.470 Uttam Kumaran: I’m just not, like, a great student, so I learn by…

22 00:04:54.790 00:04:59.080 Uttam Kumaran: just trying, and so… but I know that, like.

23 00:04:59.310 00:05:04.380 Uttam Kumaran: If we want to accelerate, we can’t expect that out of everybody, especially because, like.

24 00:05:04.960 00:05:17.910 Uttam Kumaran: I care a lot, and so I try to learn on my own, but I do want this to be a huge part of, you know, the way that we do things.

25 00:05:18.130 00:05:25.119 Uttam Kumaran: And Yeah, I mean, I think the… I think my comments on your doc actually are, like.

26 00:05:25.390 00:05:31.530 Uttam Kumaran: Can we expand, can we actually expand the scope a little bit?

27 00:05:31.640 00:05:37.009 Uttam Kumaran: And yeah, I just, like, I think the way you wrote your doc out of everybody was actually…

28 00:05:37.120 00:05:40.480 Uttam Kumaran: much more of the intention. You know, like…

29 00:05:41.060 00:05:44.320 Uttam Kumaran: I’m actually interested to hear, like, your narrative.

30 00:05:44.510 00:05:48.130 Uttam Kumaran: And then also here, like… Okay, why…

31 00:05:48.420 00:05:51.640 Uttam Kumaran: You know, why we’re doing the things that we’re doing.

32 00:05:51.740 00:05:54.550 Uttam Kumaran: You know, so…

33 00:05:54.720 00:06:12.220 Uttam Kumaran: I feel like, and then go into, like, the OKRs, right? So I feel like your doc was actually out of everybody, the closest to, like, my expectation. But I still had some… some… some feedback, so tell me how you’d like to use this time. I mean, I’m more than happy to… to help.

34 00:06:12.860 00:06:14.679 Brylle Girang: Yeah, I was actually…

35 00:06:14.850 00:06:22.710 Brylle Girang: I was actually wanting to, like, go through, like, a pilot project review for this plan, so similar to how we would

36 00:06:22.870 00:06:33.350 Brylle Girang: do a thesis defense, but I think we would need much more preparation for that. Yes. Right now, I guess one of the main things that I have changed in the plan is that

37 00:06:33.760 00:06:47.090 Brylle Girang: I don’t know if I’m overkilling it, but I’m also looking at, like, the Q3 and the Q4, because I do not want to be stuck on just Q2. And my long-term vision for this is L&D should also be a way

38 00:06:47.170 00:07:06.499 Brylle Girang: or should also pave the way for us to, like, generate more revenue. The idea came from, you know, what Robert shared with the kids stitching OpenClaw, and maybe learning and development will not just be an internal team in the future, and can be, like, a service for clients.

39 00:07:06.500 00:07:07.470 Uttam Kumaran: Interesting.

40 00:07:07.800 00:07:13.869 Brylle Girang: Imagine if we have a service where we just teach companies, hey, this is how you use AI. This is…

41 00:07:14.020 00:07:24.920 Brylle Girang: what AI can help you out with, and not just building stuff for them, but actually helping them build, like, the habit of becoming AI native, or AI-first.

42 00:07:26.190 00:07:29.609 Uttam Kumaran: Yeah, I mean, dude, that’s a great idea.

43 00:07:30.350 00:07:45.110 Uttam Kumaran: like, yeah, tell me more, and then also, like, recap me on your experience again, like, in this… in this stuff, and like, how did you… yeah, like, what first got you excited, even in your, like, life, about, like, sort of L&D, and kind of tell me the story.

44 00:07:45.450 00:07:54.989 Brylle Girang: Yeah, well… My first, first, first role was in a McDonald’s service crew, so I worked.

45 00:07:54.990 00:07:55.520 Uttam Kumaran: Hmm.

46 00:07:55.520 00:07:57.099 Brylle Girang: The kitchen trainer there.

47 00:07:57.310 00:08:14.360 Brylle Girang: it lathered up into a customer service role in a BPO company, and then my most recent role was a help desk person, right? Throughout these roles, one of the main things that’s… the overlap here, when we look at the Venn diagram, is all about.

48 00:08:14.360 00:08:14.900 Uttam Kumaran: Yeah.

49 00:08:14.900 00:08:20.569 Brylle Girang: Really focuses on, like, collaboration and helping out, and helping people out.

50 00:08:21.400 00:08:22.010 Brylle Girang: So.

51 00:08:22.010 00:08:22.770 Uttam Kumaran: Yeah.

52 00:08:22.770 00:08:26.860 Brylle Girang: one of the main quirks that I… that I have experienced when I was working

53 00:08:26.910 00:08:31.429 Brylle Girang: or when I started to work, is that I really love, like, trying to…

54 00:08:31.480 00:08:39.330 Brylle Girang: share ideas and trying to, like, share the good things that I have experienced to other people.

55 00:08:39.330 00:08:52.589 Brylle Girang: Regardless if they care or not. So, if I think that something’s gonna get… gonna make you better, I share it, regardless of, like, what I do, regardless of my position, regardless of

56 00:08:53.080 00:08:57.749 Brylle Girang: who you are, as long as I think that. It’s a good idea that you’re not doing.

57 00:08:58.580 00:08:59.460 Uttam Kumaran: Hmm…

58 00:09:00.210 00:09:04.890 Brylle Girang: So, I guess this is, like, learning and development, and then customer service.

59 00:09:05.140 00:09:10.150 Brylle Girang: Is… are two large circles with 80% overlap?

60 00:09:10.350 00:09:23.769 Brylle Girang: and the audience are just the main… are just the main differentiator. Because for both sides, you’re, like, trying to help people understand what you’re doing, what’s not working, and how you can solve it.

61 00:09:23.770 00:09:31.389 Brylle Girang: in a more, driven way, right? And at the same time, I think

62 00:09:31.550 00:09:37.129 Brylle Girang: one of the main motivators for me within Brainforge is that I get to learn

63 00:09:37.430 00:09:45.919 Brylle Girang: too, you know, I get to explore… I get to explore AI. I think I’m going to be in the front line when it comes to, helping.

64 00:09:45.920 00:09:46.580 Uttam Kumaran: S.

65 00:09:46.580 00:09:49.010 Brylle Girang: people actually use AI for

66 00:09:49.130 00:09:54.420 Brylle Girang: For really, really useful stuff, and not just stuff that breaks within 2 months or so.

67 00:09:55.170 00:09:55.840 Uttam Kumaran: Yeah.

68 00:09:58.680 00:10:02.470 Uttam Kumaran: Okay. I like the story. I think you should put that in the doc.

69 00:10:02.810 00:10:03.460 Brylle Girang: Oh, yeah.

70 00:10:03.460 00:10:09.020 Uttam Kumaran: like, I think it’s helpful… like, not every quarter is gonna need this, but this is… this is, like.

71 00:10:09.290 00:10:11.759 Uttam Kumaran: We’re sort of establishing this team.

72 00:10:11.880 00:10:15.860 Uttam Kumaran: So, I think it’s gonna be helpful to have this when we look back.

73 00:10:16.170 00:10:22.600 Uttam Kumaran: So I think that’s great. I think, you know, to put in particularly, like, why, like, you put in, like.

74 00:10:22.710 00:10:26.520 Uttam Kumaran: There’s a couple, a couple great questions you can ask. Why now?

75 00:10:26.880 00:10:27.690 Uttam Kumaran: Right?

76 00:10:27.910 00:10:38.300 Uttam Kumaran: Yeah. Like, why now? Like, what hurts right now? You can also talk about, like, how does this generate us revenue? You can also talk about why me?

77 00:10:38.410 00:10:40.599 Uttam Kumaran: Right? Or why this team?

78 00:10:41.230 00:10:45.449 Uttam Kumaran: And then you can go into the what, right? First, you want to answer, like.

79 00:10:45.870 00:10:59.520 Uttam Kumaran: why do we need another team? Because this is, like… I want to give you, sort of, a little bit of the insight in, like, how I want to run that project review, and I think we could probably do these all tomorrow, which is… or later today, which is, like, I’m gonna ask, like.

80 00:11:00.240 00:11:03.529 Uttam Kumaran: I want to hear, like, why do you feel like this…

81 00:11:03.860 00:11:12.030 Uttam Kumaran: is going to take this company to the next level. Why do you think now is the right time for this? Why do you think you are the right person?

82 00:11:12.230 00:11:21.580 Uttam Kumaran: You know? And then, how are we thinking about this in a way that… how did we learn from all the people behind us?

83 00:11:21.800 00:11:24.869 Uttam Kumaran: In developing this. And so…

84 00:11:25.040 00:11:30.049 Uttam Kumaran: I think that’s… I think you’re kind of… the way you’re framing it makes a lot of sense. I think…

85 00:11:30.370 00:11:31.790 Uttam Kumaran: One thing you can put

86 00:11:32.320 00:11:41.070 Uttam Kumaran: and you do have it in, like, L&D as a service, I think that is amazing. In fact, I think you should,

87 00:11:45.360 00:11:57.039 Uttam Kumaran: I think that should be a discussion point when we come… when we… when we discuss with everybody, is like, do we want to accelerate that? And so, today, like, I mean, I still have a couple of…

88 00:11:57.050 00:12:07.910 Uttam Kumaran: questions overall, that’s gonna help me think about this a little bit more. Do we want to go through your questions first, and then we can go through my remaining ones? Happy to.

89 00:12:08.320 00:12:18.760 Brylle Girang: Yeah, yeah, I think I can start with mine first. So, I guess my next question here is when it comes to the standards. So, I know that we have standards for our delivery teams.

90 00:12:19.090 00:12:29.149 Brylle Girang: And I think having standards for each department is a good way to ensure that we are in the same direction, but at the same time.

91 00:12:29.520 00:12:43.560 Brylle Girang: I don’t want to, like, overpopulate the business with so many standards for each department, and then… Yeah. It risks us going through separate ways, and departments going in silos, right?

92 00:12:43.560 00:12:47.030 Uttam Kumaran: Yeah, I think we should have the same standards for everybody.

93 00:12:47.030 00:12:47.390 Brylle Girang: I think that.

94 00:12:47.390 00:12:55.490 Uttam Kumaran: I think I have them. I’m still marinating in them a little bit, but I feel like what I’ve put forth is…

95 00:12:55.590 00:13:00.600 Uttam Kumaran: a good first pass that I’m gonna present to the leadership group.

96 00:13:00.980 00:13:06.220 Uttam Kumaran: Under Knowledge, and then in delivery, you’ll see…

97 00:13:09.030 00:13:13.470 Uttam Kumaran: You’ll see some of the standards, so let me find it.

98 00:13:13.740 00:13:19.310 Brylle Girang: Are this, like, the presence and participation, ownership and accountability, deliver excellence? Are these it?

99 00:13:19.310 00:13:21.070 Uttam Kumaran: Yes. Okay. Yes.

100 00:13:22.090 00:13:31.000 Brylle Girang: Gotcha. So I guess a good piece here is, how will L&D help uphold those standards, and how will L&D

101 00:13:31.260 00:13:37.120 Brylle Girang: Actually, show or emphasize those standards within the department?

102 00:13:37.660 00:13:38.290 Uttam Kumaran: S.

103 00:13:38.490 00:13:39.819 Brylle Girang: Okay, that makes sense.

104 00:13:43.660 00:13:46.480 Brylle Girang: Use the same standards.

105 00:13:48.620 00:13:49.640 Brylle Girang: Gotcha.

106 00:13:50.110 00:14:02.510 Brylle Girang: Okay, Vishnu also added a few more comments here. So yeah, my next question here is when it comes to, like, the trainers, Amber and Mustafa.

107 00:14:02.730 00:14:10.539 Brylle Girang: I will be creating, like, a separate curriculum for them. I guess I haven’t wrapped my hand around yet what that curriculum is.

108 00:14:11.120 00:14:21.829 Uttam Kumaran: I guess two things, maybe I’ll stop you there. Let’s… I want to first go… before we talk about… I want to separate a couple of conversations, which is, like, I want to go… you went through the YU…

109 00:14:21.940 00:14:33.000 Uttam Kumaran: why now? Let’s just go through your objectives before talking about, like, resourcing. So, don’t… don’t… I would say don’t worry about

110 00:14:33.720 00:14:42.260 Uttam Kumaran: Amber or Mustafa, you could just talk about, like, my team is gonna do this. Your team may be just you, your team may be 10 people, right? Because…

111 00:14:42.380 00:14:49.840 Uttam Kumaran: what I want this to look like is, like, hey, I want to accomplish these objectives, and for that, I need X resource.

112 00:14:50.070 00:15:08.839 Uttam Kumaran: Right? An X resource is gonna buy me Y outcome. So, I’m just… that’s what I’m gonna share with everybody. And the other two teams, you know, don’t have as many resources, but again, like, in an organization, resourcing is gonna give you leverage, is one way for you to get leverage, and it’s one way, if you think about leverage, right, it’s like.

113 00:15:09.030 00:15:28.879 Uttam Kumaran: you know, oftentimes they talk about, like, have you… you hear… you know, like, a seesaw, where you sit on one side, the other side goes? So think about a seesaw where, like, one side is very, very long, like, and you push it down. You know how much stuff you can move? That’s leverage, right? So in physics, that’s leverage. And so, you want to think about, first, what is it you want to accomplish.

114 00:15:28.930 00:15:39.350 Uttam Kumaran: And think big, and think bold. Like, don’t think with a constraint mindset. And then your job is to work with the business to say, what resources do we have? And you find the right path.

115 00:15:39.490 00:15:48.189 Uttam Kumaran: Otherwise, like, the trouble is, you’re going to always be like, okay, I only have one quarter. Okay, I only have, like, two people. I only have two hands, like…

116 00:15:48.610 00:16:03.210 Uttam Kumaran: I think there’s… I think what you’re gonna find, and the way I press on the team, is we’re gonna be able to accomplish things a lot faster than I think you… you… you yourself believe is true. So really start with, like.

117 00:16:03.800 00:16:08.340 Uttam Kumaran: what is the thing that I feel like, if we were to get done in the next quarter.

118 00:16:08.460 00:16:16.109 Uttam Kumaran: Right? So not, like, these are the only things we can do. If we can get this done in the next quarter, here’s, like, where the business…

119 00:16:16.340 00:16:17.510 Uttam Kumaran: You know, could be.

120 00:16:18.520 00:16:19.810 Brylle Girang: That makes sense, yeah, yeah.

121 00:16:19.810 00:16:20.460 Uttam Kumaran: Yeah.

122 00:16:20.460 00:16:22.360 Brylle Girang: Okay, that helps, that helps.

123 00:16:22.500 00:16:38.590 Brylle Girang: Yeah, I should have, like, focused on the Y first, and then tried to get people to fit into those, not the other way around. I think I was stuck here because I was trying to fit the curriculum for Amber and Mustafa, and that should not be that.

124 00:16:38.590 00:16:39.900 Uttam Kumaran: Yeah, yeah.

125 00:16:40.370 00:16:41.219 Brylle Girang: That makes sense.

126 00:16:41.220 00:16:58.459 Uttam Kumaran: So I want you to… you first have to prove that even having more people on your team is… is, like, helps you accomplish your objective. I don’t want you, like… I don’t want you to make a home for them just because they need a home. That’s not… that’s not… I’m not gonna… I’m not gonna approve.

127 00:16:58.660 00:17:01.559 Uttam Kumaran: Right? And so, what I want you to say is, like.

128 00:17:01.920 00:17:05.800 Uttam Kumaran: One of the… one of the objectives is to train more trainers.

129 00:17:06.200 00:17:10.340 Uttam Kumaran: Why is that an objective? What does that unlaw? Okay, next, you know?

130 00:17:10.660 00:17:11.530 Brylle Girang: Yeah, okay.

131 00:17:13.300 00:17:16.430 Uttam Kumaran: So let’s go through, let’s go through each item, and yeah, tell me.

132 00:17:17.109 00:17:17.709 Brylle Girang: Okay.

133 00:17:19.359 00:17:22.449 Brylle Girang: Let me share my screen. Are you driving?

134 00:17:22.859 00:17:26.309 Uttam Kumaran: No, no, no, no, I’m just getting a coffee. I’ve been… I have your dock up, so…

135 00:17:27.180 00:17:34.340 Brylle Girang: Alright, gotcha. Okay, first, I think I would need to…

136 00:17:35.450 00:17:40.450 Brylle Girang: I wanted to rephrase this project plan and then focus on the objectives first.

137 00:17:40.620 00:17:45.929 Brylle Girang: I focus on the projects, let me just… lectos first.

138 00:17:48.860 00:17:57.300 Brylle Girang: Let me just go through this. So first, the first objective that I am thinking about is

139 00:18:04.250 00:18:14.069 Brylle Girang: I’m leaning more into, like, the AI nativity of the business, and when it comes to, like, understanding our standards, I’m going to… I’m going to polish this, but I’m just going to…

140 00:18:14.330 00:18:15.890 Brylle Girang: Type down a rough.

141 00:18:16.900 00:18:25.410 Brylle Girang: RF term, so understand… the standards, and… our AI stack.

142 00:18:27.330 00:18:27.900 Uttam Kumaran: Yeah.

143 00:18:28.200 00:18:33.039 Brylle Girang: Okay, so that would be, like, the main objective of L&D. How can we make sure that

144 00:18:33.060 00:18:44.530 Brylle Girang: as we grow, we get to teach people what our standards are, I guess what our culture is when it comes to AI, and at the same time, understanding what our AI stack is.

145 00:18:44.530 00:18:54.940 Brylle Girang: Like, how do we use AI? How do we implement AI, and how do we maximize AI? Well, the first main project that would be

146 00:18:55.170 00:19:03.950 Brylle Girang: accompanying this is the… are the curriculums, like, the foundation curriculum and then the AI curriculum, and I’m guessing that should be, like, two separate things.

147 00:19:04.110 00:19:09.359 Brylle Girang: The foundation curriculum would focus on our standards, and that…

148 00:19:09.360 00:19:17.239 Uttam Kumaran: I guess, I guess, I guess, yeah, I think one question I also have is, like, I’m wondering if… if it’s actually necessary for us to split up

149 00:19:17.470 00:19:24.699 Uttam Kumaran: AI, and the… and… like… The standards, like.

150 00:19:24.850 00:19:27.789 Uttam Kumaran: at all. I wonder if maybe we should just weave in

151 00:19:28.230 00:19:31.880 Uttam Kumaran: The AI… AI is just a tool to adhere to the standards.

152 00:19:32.100 00:19:41.410 Uttam Kumaran: Right, so I don’t want… I think one thing I want to make clear is, like, we don’t… we shouldn’t say, like, oh, we have these AI standards, and then we have these, like, team standards. There’s just one.

153 00:19:41.670 00:19:54.430 Uttam Kumaran: AI is another tool, in addition to, like, effective communication, planning, right, showing up. It’s another tool in the toolbox for us to hit our standards and deliver for clients. Does that make sense?

154 00:19:54.430 00:19:55.970 Brylle Girang: Yeah, yeah, that makes more sense.

155 00:19:55.970 00:20:03.900 Uttam Kumaran: Because I think it’s gonna… it’s gonna just lower your need to continue to come up with more frameworks, like, lean on the top level and challenge the top

156 00:20:04.070 00:20:05.460 Uttam Kumaran: level framework.

157 00:20:06.090 00:20:10.900 Uttam Kumaran: And say, okay, how does AI… how does the AI story fit into this story, into this framework?

158 00:20:11.010 00:20:15.159 Uttam Kumaran: But I think that that’s… that’s gonna help you be like, okay.

159 00:20:15.430 00:20:28.229 Uttam Kumaran: UTOM set those high-level standards, now my job is to say, how do we get people to adhere to it, right? There is an edge here that is AI-focused, and that is… that is part of our bet, is that

160 00:20:28.230 00:20:35.599 Uttam Kumaran: the AI tool itself and the technology is just an accelerator to hitting our standards, right?

161 00:20:35.630 00:20:40.389 Uttam Kumaran: So I would think about it like that. Otherwise, you’re gonna teach people AI for AI’s sake.

162 00:20:40.620 00:20:47.549 Uttam Kumaran: And that’s what I want to avoid. And I think that’s what a lot of companies are doing now, where they’re like, oh, we just need to use it. No, no, no, no, no.

163 00:20:47.730 00:20:53.699 Uttam Kumaran: Our job is… the mission is the same. Imagine you just now have x-ray vision.

164 00:20:54.240 00:20:56.770 Brylle Girang: Yeah, yeah, that makes sense, that makes sense, yeah.

165 00:20:56.770 00:20:57.500 Uttam Kumaran: Yeah.

166 00:20:57.680 00:20:59.179 Brylle Girang: Okay. Yeah, I guess so…

167 00:20:59.180 00:21:10.479 Uttam Kumaran: I think the one… the one wrench I threw in this morning is I do think that this team should own, broadly, the fact that everybody, like, really understands the standards.

168 00:21:10.760 00:21:11.110 Brylle Girang: Yeah.

169 00:21:11.110 00:21:24.549 Uttam Kumaran: from day one, right? And whether this weaves into the broader onboarding or not, I’m not sure, but, like, I think this team should own the fact that everybody comes into Brainforge and knows the standards, and it’s undeniable.

170 00:21:24.660 00:21:41.480 Uttam Kumaran: I also think this team has the best opportunity to own the fact that because AI is a novel new technology, and we believe in it so much, that they push the adoption of that and the understanding of that tool as a way to hit the first objective.

171 00:21:41.850 00:21:45.049 Uttam Kumaran: Which is hitting the standards, right? Hitting and exceeding the standards.

172 00:21:46.920 00:21:52.229 Uttam Kumaran: See how that framing allows you to, like, continue to go back to, like, the main point?

173 00:21:53.300 00:21:57.850 Uttam Kumaran: Because otherwise, you’re gonna be like, everybody should just get Claude certified. It’s like… quiet.

174 00:21:57.980 00:22:01.510 Uttam Kumaran: And I haven’t asked why. What does that have to do with anything?

175 00:22:01.800 00:22:02.320 Brylle Girang: Yeah, yeah.

176 00:22:02.320 00:22:04.000 Uttam Kumaran: That’s what I want you to kind of think about.

177 00:22:05.650 00:22:06.540 Brylle Girang: Gotcha.

178 00:22:07.380 00:22:16.910 Brylle Girang: That makes more sense, yeah. So, we’re not going to, like, revolve ourselves around AI, but rather, AI should force us to do things better.

179 00:22:16.910 00:22:17.540 Uttam Kumaran: S.

180 00:22:17.540 00:22:21.550 Brylle Girang: And to do things quicker when it comes to learning development. Okay.

181 00:22:21.550 00:22:24.929 Uttam Kumaran: So, like, yes, yes, AI is just another tool for us.

182 00:22:25.620 00:22:27.320 Uttam Kumaran: But we have a lot of tools.

183 00:22:27.660 00:22:30.600 Brylle Girang: Yeah. Yeah, yeah, gotcha. Okay.

184 00:22:31.440 00:22:42.760 Brylle Girang: alright, understand our standards from day one. I think that is going to be a major, major objective for this. Then the second objective would revolve around, like, the

185 00:22:43.670 00:22:50.500 Brylle Girang: the habit of us, I think, would revolve around the build-athons. I want us to also focus on that.

186 00:22:50.640 00:22:54.279 Brylle Girang: I’m just trying to think of a good way to parse that.

187 00:22:55.060 00:22:55.810 Uttam Kumaran: Okay.

188 00:22:56.270 00:22:57.049 Brylle Girang: So I guess I’ll…

189 00:22:57.050 00:23:00.230 Uttam Kumaran: I don’t think you… I don’t… I don’t… I don’t think you… yeah, I would say…

190 00:23:00.340 00:23:08.539 Uttam Kumaran: don’t worry too much about how, like, okay, what day is it, whatever. I’m more interested in this conversation, like, why do you think that’s…

191 00:23:09.050 00:23:13.230 Uttam Kumaran: like, defend the reason, like, why do you think that’s worth putting energy into?

192 00:23:13.400 00:23:25.079 Brylle Girang: Yeah, so one of the main problems that we have right now, and I’m sure you agree with this, is that we are developing new tools, new processes, new systems, and then we don’t have a way to maintain that.

193 00:23:25.230 00:23:45.179 Brylle Girang: Like, I want L&D to help us anchor those… those amazing stuff to the business. And I would want that to be, like, one of our objectives. How can you make sure that there is a loop between us building, and then there are people actually learning and using those?

194 00:23:45.430 00:23:46.310 Uttam Kumaran: So… Yeah.

195 00:23:46.310 00:23:54.829 Brylle Girang: Under this would come the build-a-thons, would come, like, L&D becoming the voice of the new updates that we’re shipping.

196 00:23:55.030 00:23:56.050 Uttam Kumaran: Okay.

197 00:23:56.420 00:23:57.430 Brylle Girang: What do you think?

198 00:23:58.360 00:23:59.730 Uttam Kumaran: Okay, fair.

199 00:24:00.820 00:24:05.289 Uttam Kumaran: I mean, dude, I’m a fan of hackathons, you don’t have to convince me much, but I just want to hear

200 00:24:05.650 00:24:08.589 Uttam Kumaran: That you have a clear perspective, so that’s helpful.

201 00:24:08.860 00:24:16.929 Brylle Girang: Yeah, yeah. And then, oh, that would, that would also include, like, the change management, okay, feedback loop and change management.

202 00:24:17.510 00:24:18.080 Uttam Kumaran: Okay.

203 00:24:18.540 00:24:26.739 Uttam Kumaran: Going back also to the first piece, I think one part of this is also going to be bringing on everybody who’s existing.

204 00:24:27.460 00:24:38.200 Uttam Kumaran: Onto the standards. Maybe that’s one thing also I don’t want to miss, is, like, it’s not just about everybody new, but it’s, like, everybody who exists today

205 00:24:38.380 00:24:56.379 Uttam Kumaran: to give you a sense of what… and this is where, like, this could fall under a partnership between people, team, and L&D, is, like, I told Kayla I want to go meet with every single delivery lead, and be like, here are the new standards. I want to present, I want to get your feedback, and I want to lock these in. Like, after this, there’s no, like, discussing

206 00:24:56.500 00:24:58.120 Uttam Kumaran: Whether these are right or wrong.

207 00:24:58.280 00:25:12.799 Uttam Kumaran: You know? And I think that could be a great… like, that’s one way, like, and then… but for example, I think that is a… that is a people team, an L&D team, using me strategically, right? To push their objectives.

208 00:25:12.920 00:25:20.019 Uttam Kumaran: But that’s why I don’t… I wanted to as much to be like, okay, I proposed this idea, but, like, you guys lead this, you know?

209 00:25:20.660 00:25:22.059 Brylle Girang: Yeah, yeah, yeah, yeah.

210 00:25:22.300 00:25:24.639 Brylle Girang: I agree with that. That makes sense.

211 00:25:27.470 00:25:34.150 Brylle Girang: Okay, what else? Well, I would want to narrow down our objectives into just 3.

212 00:25:34.540 00:25:37.449 Brylle Girang: So that we have a clearer path in Q2.

213 00:25:37.630 00:25:43.060 Brylle Girang: I guess my last objective… or no, no, let me think about this thoroughly.

214 00:25:44.140 00:25:46.940 Brylle Girang: I think the first two objectives capture

215 00:25:47.390 00:25:52.139 Brylle Girang: what I want to happen for L&D, unless… is there anything else that I’m missing?

216 00:25:52.610 00:25:56.150 Uttam Kumaran: Yeah, left some comments. Do you wanna… do you wanna take a look at some of those?

217 00:25:56.380 00:25:57.239 Brylle Girang: Yeah, sure.

218 00:26:05.280 00:26:10.519 Brylle Girang: Yeah, so the standards comments, I agree with that, we’re going to push that.

219 00:26:10.730 00:26:20.590 Brylle Girang: From the sales team, a big concern is that our team is not getting certified. Okay, can you… can you tell me more about this? Like, why is this a problem for the sales team?

220 00:26:21.010 00:26:34.039 Uttam Kumaran: Yeah, so in order for us to actually get leads from clients, from partners, like, for example, we partner with Omni, we partner with DVT, we partner with Snowflake, they require that our team is certified.

221 00:26:34.480 00:26:40.950 Uttam Kumaran: So… I feel like…

222 00:26:41.590 00:26:48.229 Uttam Kumaran: one of the objectives I want to have here that is completely revenue generating is for this team to drive certification achievement.

223 00:26:50.200 00:26:51.130 Brylle Girang: Gotcha.

224 00:26:53.620 00:26:56.640 Brylle Girang: Okay, that makes sense.

225 00:26:57.360 00:27:03.180 Brylle Girang: So one thing that I have… that I have researched is that it’s not going to be a good way for us to, like.

226 00:27:03.500 00:27:09.459 Brylle Girang: frame the objective as some… some sort, some sort of a checklist, so I’m just thinking about

227 00:27:10.410 00:27:14.729 Brylle Girang: like, the overall picture. What does getting certified

228 00:27:15.250 00:27:19.070 Brylle Girang: Actually mean for our people, aside from, you know, us getting leads?

229 00:27:20.320 00:27:22.400 Brylle Girang: But I do agree with that.

230 00:27:23.610 00:27:28.749 Brylle Girang: I’m just thinking, shouldn’t that just be a part of our standards?

231 00:27:31.280 00:27:33.960 Uttam Kumaran: But a standard isn’t get certified.

232 00:27:34.080 00:27:34.900 Uttam Kumaran: Right.

233 00:27:40.150 00:27:40.800 Brylle Girang: Yeah.

234 00:27:41.100 00:27:43.670 Brylle Girang: Okay, gotcha. Drive…

235 00:27:43.670 00:27:44.689 Uttam Kumaran: You know what I mean?

236 00:27:44.690 00:27:45.699 Brylle Girang: Yeah, yeah, yeah.

237 00:27:46.200 00:27:47.040 Brylle Girang: Drive certificate.

238 00:27:47.040 00:27:49.470 Uttam Kumaran: So, I, I, I don’t, I don’t know…

239 00:27:49.810 00:27:55.890 Uttam Kumaran: I mean, look, if one of your objectives is drive revenue for the company.

240 00:27:56.720 00:27:59.169 Uttam Kumaran: then I think you have two opportunities.

241 00:27:59.170 00:27:59.540 Brylle Girang: Yeah.

242 00:27:59.540 00:28:00.360 Uttam Kumaran: One.

243 00:28:00.680 00:28:09.949 Uttam Kumaran: like, one is… I mean, you have a couple, but, like, the most direct way you can drive revenue is, yes, you’re establishing of an L&D service.

244 00:28:11.280 00:28:17.980 Uttam Kumaran: So that’s one. The second is achievement of certifications for the partnerships team to leverage.

245 00:28:21.300 00:28:23.450 Brylle Girang: Perfect. Yeah, this makes sense.

246 00:28:24.770 00:28:26.780 Brylle Girang: Drive revenue for the company. Yeah!

247 00:28:28.960 00:28:33.260 Brylle Girang: This… oh, from the sales team, I think I go. Okay, gotcha.

248 00:28:33.440 00:28:40.910 Brylle Girang: We should have the new BrainFridge platform, certifications… Leadership Team Curriculum.

249 00:28:50.350 00:28:53.890 Brylle Girang: So tell me more about this book that you shared, and you mentioned.

250 00:28:53.890 00:28:54.329 Uttam Kumaran: what this is.

251 00:28:56.100 00:29:01.549 Brylle Girang: You said leadership team curriculum, and then you posted an Amazon link?

252 00:29:03.690 00:29:04.570 Brylle Girang: the partnership?

253 00:29:04.570 00:29:09.320 Uttam Kumaran: I posted a few links, there’s, like, 6 or 7 books in there.

254 00:29:09.620 00:29:15.059 Uttam Kumaran: I think what I was trying to say is, like, I think this team should also…

255 00:29:15.190 00:29:25.020 Uttam Kumaran: If you talk about leverage, right, one of the best ways for you to get leverage is…

256 00:29:26.080 00:29:29.060 Uttam Kumaran: To also lever up the leaders.

257 00:29:29.340 00:29:34.169 Uttam Kumaran: Right? One way that I levered up in my career was I read

258 00:29:34.320 00:29:49.580 Uttam Kumaran: about leadership. I read about running companies. I read about running consultancies. Like, I don’t know anything about this. So what I do is I google what are the top 10 books about running consultancies from people that have run great consultancies, and then I went and read every book.

259 00:29:49.730 00:30:00.160 Uttam Kumaran: And then I just caught… did exactly what they told me to do. It’s like… it’s like… it’s, like, fairly… fairly simple, but also very difficult. It takes, like, discipline to actually go do that.

260 00:30:00.230 00:30:17.580 Uttam Kumaran: And so, I think one thing that I would like us to do as a leadership group is really for us to embody learning and development, right? How can we go to other people and talk about continuous learning if us ourselves, like, aren’t doing that as a group?

261 00:30:17.580 00:30:33.689 Uttam Kumaran: And so, I think you have an opportunity within the leadership group, especially this leadership group, to try and propose, like, some type of continuous learning program, whether that is, like, a book club. I know Kayla already mentioned that she really loves to read, like.

262 00:30:33.690 00:30:34.240 Brylle Girang: Yeah.

263 00:30:34.240 00:30:50.529 Uttam Kumaran: I’m sure that other people would be interested. Books is just one thing, but whether it’s books, whether it’s other educations or certifications, I would like that… I would like to propose that you take that on as well, because this group is the one that’s gonna go affect everybody else, right?

264 00:30:50.530 00:31:00.950 Uttam Kumaran: And I want this group to kind of be the shining light of, like, the leadership team is the best team, right? If you become the best, then you can come into this team, right?

265 00:31:01.180 00:31:20.779 Brylle Girang: Yeah, yeah, I agree with this. This also echoes really hard to me, so my previous mentor, David, the one that we talked about, last time, he was also the one who introduced me to, like, reading books, actually, to help… to help you level up yourself. And the… the main… the main… the main…

266 00:31:21.160 00:31:27.409 Brylle Girang: advantage for this is that if you read books from people who are really amazing at what they’re doing.

267 00:31:27.500 00:31:41.420 Brylle Girang: you increase your head start when it comes to whatever you’re doing, right? And at the same time, you can fail and learn, and you can fail and learn, or you can just learn from people who already failed so much beforehand.

268 00:31:41.530 00:31:46.320 Brylle Girang: And I, I… I do agree with this. This is going to be a good…

269 00:31:46.490 00:31:48.110 Brylle Girang: Good objective for us, too.

270 00:31:48.870 00:31:49.540 Uttam Kumaran: Yes.

271 00:31:49.680 00:31:50.300 Brylle Girang: Okay.

272 00:31:53.530 00:31:55.370 Brylle Girang: Yeah,

273 00:31:56.470 00:32:02.960 Brylle Girang: I think those are it. I need to do a better job in the curriculum and delivery design. I think this needs to be

274 00:32:04.370 00:32:08.740 Brylle Girang: clearer. This feels a really high level.

275 00:32:08.990 00:32:10.360 Brylle Girang: In the meantime, but…

276 00:32:10.690 00:32:16.809 Brylle Girang: I think those are the questions that we have right now. I might have more questions later for myself, I’m adding it

277 00:32:16.980 00:32:20.369 Brylle Girang: In the open section sec- in the open question section.

278 00:32:20.590 00:32:23.420 Brylle Girang: But I’m feeling really good about this.

279 00:32:24.370 00:32:24.950 Uttam Kumaran: Okay.

280 00:32:25.740 00:32:31.510 Uttam Kumaran: Yeah, so I feel pretty good as well. I think… Yeah, I…

281 00:32:31.810 00:32:46.689 Uttam Kumaran: I want… I want this to be, like, we teach the standards, AI is a tool that is new. I want you to think about where Amber and Mustafa fit in to your plan. Yeah. I don’t want you to fit the plan to those people.

282 00:32:46.890 00:32:56.300 Uttam Kumaran: I’m going to… I want to be able today to send this to them, and be like, here’s the L&D’s team. We’re forming an L&D team.

283 00:32:56.640 00:32:58.300 Uttam Kumaran: Here’s their proposed plan.

284 00:32:58.740 00:33:00.550 Uttam Kumaran: B is leading that team.

285 00:33:00.710 00:33:04.240 Uttam Kumaran: Here’s where he thinks you both are most leveraged.

286 00:33:04.450 00:33:11.429 Uttam Kumaran: do you want this opportunity, yes or no? It’s… that’s it. Like, I’m not ask… I’m not going to… we’re not asking them for feedback.

287 00:33:11.640 00:33:17.540 Uttam Kumaran: Yeah. Right? And so what you’re gonna see in a change in me going into this quarter is

288 00:33:18.150 00:33:21.169 Uttam Kumaran: You’re also gonna see there’s gonna be a lot less, like.

289 00:33:21.510 00:33:23.509 Uttam Kumaran: What do you think about this?

290 00:33:23.670 00:33:24.940 Uttam Kumaran: It’s going to be…

291 00:33:25.620 00:33:35.299 Uttam Kumaran: why isn’t this happening? Not… I’m gonna give people an opportunity to comment on the way, on their plans going into the quarter.

292 00:33:35.510 00:33:48.769 Uttam Kumaran: But then, there’s no more, like, I don’t get why we decide… like, and I don’t think people are like that. I think, frankly, it’s probably my fault that I am fairly, like, what do you think about the plan? What do you think about the plan? Instead.

293 00:33:48.930 00:34:00.540 Uttam Kumaran: This time, I’m going to say these are our standards, I’m gonna set the plans for the teams that I own, I’m gonna help you guys set the plans for the teams that you own, and then we drive.

294 00:34:00.700 00:34:10.699 Uttam Kumaran: We are no longer asking whether people can fit in. People have to fit in, or they fit out. Like, there’s no other shot. So I think, like.

295 00:34:11.340 00:34:27.709 Uttam Kumaran: I want you to kind of craft the training to trainers, or, like, think about that. It feels very, like, molded towards you just need two people, so you’re having trainers. I think you can use them in any other… in any other part, right? And so, a good example is, like.

296 00:34:27.920 00:34:35.819 Uttam Kumaran: okay, you have this objective of getting people certified across data and AI. Well, maybe Amber leads that. Just that piece.

297 00:34:36.010 00:34:40.149 Uttam Kumaran: Her job is to hit the OKR, that is, get

298 00:34:40.330 00:34:50.799 Uttam Kumaran: people certified in DBT Omni, whatever. Mustafa’s the same way. That way, you have your list of OKRs, your name is on those, but then when you go to your team, you delegate.

299 00:34:50.929 00:34:53.469 Uttam Kumaran: Right? And that way, you give them a small chunk.

300 00:34:53.710 00:35:03.279 Uttam Kumaran: Your job is to get people on the data team certified. Mustafa’s job is to get people on AI team certified. You could also have them help you develop

301 00:35:03.550 00:35:09.769 Uttam Kumaran: You talk about service line-specific curriculum, right? They can help you facilitate the build-a-thon.

302 00:35:09.990 00:35:15.270 Uttam Kumaran: They can… they can come with you and… and shadow on…

303 00:35:15.480 00:35:22.799 Uttam Kumaran: maybe one of them comes with you on any of the… or they take a piece of the foundation curriculum exercise, but this is where, like.

304 00:35:23.080 00:35:35.519 Uttam Kumaran: I want you to… I want you to first propose the whole plan, and then I want you to come and say, I cannot do this plan. If you… you have to… it’s almost like me going like, okay, I like this plan, let me… let me get it.

305 00:35:35.630 00:35:42.959 Uttam Kumaran: Like, I’m the executive. I like it. I want it, right? And then you’re like, well, we can’t do this unless I have an extra 20 hours.

306 00:35:43.250 00:35:52.689 Uttam Kumaran: Yeah. That… think about how we sell to our clients, right? We go to our clients, we say, okay, I understood your problem, right? I understand why it’s important.

307 00:35:53.050 00:35:57.120 Uttam Kumaran: I understand also, like, who’s involved, and I really understand your company.

308 00:35:58.080 00:36:04.970 Uttam Kumaran: here’s the project plan, and here’s why I think this is gonna accelerate you, and you’re gonna exit Q2 a completely different beast.

309 00:36:05.130 00:36:08.769 Uttam Kumaran: Right? And they’re like, hell yeah, he knows me.

310 00:36:08.890 00:36:10.950 Uttam Kumaran: He knows I’m trying to move fast.

311 00:36:11.560 00:36:28.189 Uttam Kumaran: what’s the catch? And then you’re like, I need 20 additional hours. Okay? Sold. Right? Like, that’s how this has to work. And it’s a change in the way we’re gonna start thinking around here. But, like, I want you to think like that, because what you’re gonna find is, like.

312 00:36:28.470 00:36:33.279 Uttam Kumaran: Things will change, people may come in and out, like, but you… you have a plan.

313 00:36:33.410 00:36:42.169 Uttam Kumaran: regardless of the people, right? We are gonna plug in, we’re gonna spend, we’re gonna do whatever it takes for you to accomplish your plan.

314 00:36:42.420 00:36:59.159 Uttam Kumaran: And then what… ultimately, in the middle of the quarter, we’re gonna look back. What hap… like, at the end of the quarter, we’re gonna see, what did we… what do we… what was unforeseen, right? What was, like, a foul on the play? Like, something we did, right? Where are some places that we actually, like.

315 00:36:59.430 00:37:02.199 Uttam Kumaran: Blew it out of the water, we totally underestimated.

316 00:37:02.510 00:37:05.740 Uttam Kumaran: Then the next quarter’s plan is gonna be, like, even better.

317 00:37:06.020 00:37:07.330 Brylle Girang: Yeah. Yeah.

318 00:37:07.600 00:37:10.700 Uttam Kumaran: So I think you’re on the right track. You have the revenue mindset.

319 00:37:10.980 00:37:25.790 Uttam Kumaran: I think you lead with that. That’s a great story. I think Robert’s gonna love that. You lead with that. Lead with… like, the objective is for the L&D team to make money for the company. I think that’s a great story. I think you have a couple pieces there. I think another objective is something around…

320 00:37:25.860 00:37:36.710 Uttam Kumaran: the standard setting, getting people who are existing here onto those, and then there’s… there’s also this, like, AI tools.

321 00:37:36.850 00:37:41.869 Uttam Kumaran: you know, excellence, and then there’s the build-a-thon. So, I feel like you have…

322 00:37:42.130 00:37:49.399 Uttam Kumaran: And then there’s the change management, there’s the voice of the platform. Like, I think you have enough to sort of, like, frame it. I think you’re almost done.

323 00:37:49.960 00:37:57.120 Brylle Girang: Yeah. Okay, I am… I am super excited. I don’t know if you… you can see that, wow, this is…

324 00:37:57.120 00:38:13.229 Uttam Kumaran: Yeah, me too. I think… no, I think you… I mean, but again, this is… this is what it’s gonna look like. Like, if… if the… if leaders and people in the company cannot come with the plan, it will not go through. And the more people that are able to articulate the… it’s not that the plan was… it’s not that people can’t do these things.

325 00:38:13.320 00:38:17.610 Uttam Kumaran: It’s that I require… I’m gonna require that you articulate it with a plan.

326 00:38:18.170 00:38:19.800 Uttam Kumaran: Because otherwise.

327 00:38:20.330 00:38:32.100 Uttam Kumaran: like, there’s no… there’s no way to judge back, there’s no organization. I think everybody here can do that. Some people just cannot write it down and frame it, and that is the requirement. That’s why we have

328 00:38:32.100 00:38:46.800 Uttam Kumaran: CSOs. It’s not… I… like, I’m confident you’ll execute all this. Not nervous about that. But, like, I’m nervous that, like, you’re not seeing the… you’re gonna go in and be like, cool, one of my things was hackathon. Let’s do hackathon next week. Hackathon done, great, I win.

329 00:38:46.890 00:38:47.920 Uttam Kumaran: It’s like…

330 00:38:48.620 00:39:06.150 Uttam Kumaran: I want people to really see where this plugs into the mission, because also, dude, I’m… like, we’re gonna… we’ll announce that there’s a new L&D team, we’ll share this. I do think that you have a great shot at owning an L&D service, like, that we sell to clients.

331 00:39:06.150 00:39:06.700 Brylle Girang: Yeah.

332 00:39:06.940 00:39:23.159 Uttam Kumaran: like, whether it’s selling foundational AI, whether it’s selling data certifications, like, I’ve always thought about doing that, we just never had the opportunity to do that. And a lot of clients have asked us, can you train my team, can you train my team? We do it for free.

333 00:39:24.060 00:39:31.509 Uttam Kumaran: Why? I don’t know. I don’t have a choice, you know? So, yeah, I think this is a good direction.

334 00:39:31.510 00:39:37.870 Brylle Girang: Okay, gotcha. This is exciting. Alright, I’m going to go through the updates, and then I’ll let you know once.

335 00:39:38.090 00:39:40.629 Brylle Girang: This isn’t a better place.

336 00:39:40.980 00:39:42.600 Uttam Kumaran: Okay, okay, great.

337 00:39:43.170 00:39:43.900 Brylle Girang: Thank you, man.

338 00:39:43.900 00:39:45.720 Uttam Kumaran: Okay. Thank you, dude. Talk to you soon.