Meeting Title: LMNT Omni staffing Date: 2026-03-25 Meeting participants: Greg Stoutenburg, Robert Tseng, Advait Nandakumar Menon, Amber Lin
WEBVTT
1 00:00:12.160 ⇒ 00:00:13.220 Greg Stoutenburg: Hey, morning.
2 00:00:13.720 ⇒ 00:00:14.440 Robert Tseng: Hey, guys.
3 00:00:14.630 ⇒ 00:00:15.440 Advait Nandakumar Menon: There it goes.
4 00:00:15.730 ⇒ 00:00:16.570 Greg Stoutenburg: Yeah, bit.
5 00:00:19.390 ⇒ 00:00:20.700 Greg Stoutenburg: How you doing, Abate?
6 00:00:21.120 ⇒ 00:00:22.739 Advait Nandakumar Menon: Doing good, how are you?
7 00:00:24.300 ⇒ 00:00:25.210 Greg Stoutenburg: Doing alright.
8 00:00:27.490 ⇒ 00:00:31.360 Greg Stoutenburg: Amber said yes, so… we’ll just give her a minute.
9 00:00:41.150 ⇒ 00:00:46.689 Robert Tseng: I’m just gonna be reviewing the retail-spec. That’s the one thing you want reviewed?
10 00:00:46.950 ⇒ 00:00:57.699 Greg Stoutenburg: Yep. Yeah, that’s all. And then this was basically, I mean, this was at Utam’s suggestion, just to make sure that we’re clear on hourly expectations for this project, so we don’t go over, but also stay on time.
11 00:00:58.130 ⇒ 00:00:58.700 Robert Tseng: Yeah.
12 00:01:00.080 ⇒ 00:01:08.040 Robert Tseng: Well, I guess, like, I’m curious what you think, Greg. I haven’t talked to Shivani in two weeks, I’m talking… I’m seeing her tomorrow, but my…
13 00:01:09.290 ⇒ 00:01:10.490 Robert Tseng: I think…
14 00:01:10.870 ⇒ 00:01:25.199 Robert Tseng: This is all assuming that the deal moves forward, which hopefully it does, but I won’t say anything until it’s signed, so I’m operating under the current state, which is what… with the limited hours that we have.
15 00:01:26.490 ⇒ 00:01:28.370 Robert Tseng: I mean, what is it?
16 00:01:28.510 ⇒ 00:01:39.029 Robert Tseng: It should be 60… it should… we should be operating at a 60-hour-a-month base currently, which is, like, we’re obviously going over that,
17 00:01:39.670 ⇒ 00:01:41.190 Robert Tseng: So…
18 00:01:42.010 ⇒ 00:01:51.120 Robert Tseng: I mean, in that split, it should be, like, I think I already gave the splits there, like, at our current budget, Amber shouldn’t even be on this client at this point.
19 00:01:51.270 ⇒ 00:01:54.880 Robert Tseng: So, like, she’s supposed to be fully replaced by Advait.
20 00:01:55.620 ⇒ 00:02:01.690 Robert Tseng: and… yeah, then you’re basically sharing CSO responsibility, or, like.
21 00:02:01.720 ⇒ 00:02:20.160 Robert Tseng: you’re driving the project for the Omni implementation forward, and then Utam is, like, the CSO. So it should just be, like, three… it’s the three of you. But assuming the contract goes through, I mean, it should be, like, it’s gonna… it’s gonna be way bigger. Then we move into a model where Jasmine is pretty much half her time is on this client, and then…
22 00:02:20.610 ⇒ 00:02:32.729 Robert Tseng: Like, she’s gonna be, like, the final reviewer for everything that gets sent over to… to their team. And… yeah, you just… you’re just running the… on the work stream, and she’s really kind of, like.
23 00:02:33.090 ⇒ 00:02:41.580 Robert Tseng: I mean, you’re the CSO, but she’s also… she’s the SL on this client, and then Advait is pretty much on this client still. So, I think that’s…
24 00:02:41.750 ⇒ 00:02:45.529 Robert Tseng: What… that’s what would change once the… once the deal goes through.
25 00:02:45.710 ⇒ 00:02:46.650 Robert Tseng: Yep.
26 00:02:47.400 ⇒ 00:02:48.070 Robert Tseng: Yeah.
27 00:02:48.420 ⇒ 00:03:00.409 Greg Stoutenburg: I think that’s sensible. I think… yeah, I think right now the thing to just make sure that we’re clear on is just expectations between now and the end of the pilot. So, I put… I scheduled the pilot for… to end on April 27th.
28 00:03:00.540 ⇒ 00:03:15.799 Greg Stoutenburg: that’s getting all the retail stuff done, all the wholesale stuff done, training Blobby, and handing over to Shivani, and showing it off, and getting that signed off. So, with that being the goal, yeah, I think,
29 00:03:16.310 ⇒ 00:03:21.800 Greg Stoutenburg: I mean, I think I’d like to hear from Amber and Advait how much time they’ve been spending to get to where we are now.
30 00:03:22.050 ⇒ 00:03:24.659 Greg Stoutenburg: To sort of use that as a benchmark.
31 00:03:27.260 ⇒ 00:03:34.589 Amber Lin: I… I think part of her time is to onboard Avid, and also show him how
32 00:03:34.930 ⇒ 00:03:38.009 Amber Lin: Cursor and Omni and Blobby works.
33 00:03:38.260 ⇒ 00:03:47.200 Amber Lin: So, I would say excluding from that, I think we spent… Like, I spent between…
34 00:03:48.280 ⇒ 00:04:01.490 Amber Lin: 2… to max 4 hours this week, and I expect towards the end of this week, I won’t be spending much time here, so I would say this week I spent around…
35 00:04:01.660 ⇒ 00:04:04.640 Amber Lin: Bye.
36 00:04:05.570 ⇒ 00:04:10.149 Amber Lin: 8 hours-ish on this client.
37 00:04:11.120 ⇒ 00:04:14.280 Greg Stoutenburg: So, yeah, so Monday and Tuesday, you’re at about 8?
38 00:04:15.000 ⇒ 00:04:19.349 Amber Lin: Yeah, I would say half of that is for onboarding.
39 00:04:20.010 ⇒ 00:04:21.690 Greg Stoutenburg: Yeah. Okay.
40 00:04:22.390 ⇒ 00:04:29.229 Greg Stoutenburg: And do the two of you think that you can do this handoff so that Advait can be in your role for the rest of the pilot?
41 00:04:29.230 ⇒ 00:04:33.760 Amber Lin: Yeah, I think we’re almost… I think we’re almost there,
42 00:04:35.510 ⇒ 00:04:44.700 Amber Lin: I think the only handoff left is to show Aave how many dashboards work, and also to complete the wholesale metric sheet.
43 00:04:45.040 ⇒ 00:04:45.800 Amber Lin: Yeah.
44 00:04:45.930 ⇒ 00:04:48.609 Greg Stoutenburg: Okay. What are your thoughts on that, Edvik?
45 00:04:49.020 ⇒ 00:05:06.490 Advait Nandakumar Menon: Yeah, so, as Amber said, most of the time has been on getting used to the workflow, Omni, lobby, and cursor overall. So, that’s where the onboarding part she mentioned. So, I spent 6 hours as of Monday and yesterday.
46 00:05:06.610 ⇒ 00:05:13.010 Advait Nandakumar Menon: on this particular client, so I would say half of it is learning the system and getting onboarded as well, so…
47 00:05:13.110 ⇒ 00:05:28.209 Advait Nandakumar Menon: Yeah, the next steps would be, looking at the proposal you mentioned and getting used to building dashboards in Omni, and then the metric sheet is another thing I need to get used to as well. So, yeah, I agree with what Amber said.
48 00:05:29.200 ⇒ 00:05:30.010 Greg Stoutenburg: Okay.
49 00:05:30.160 ⇒ 00:05:33.389 Greg Stoutenburg: Yeah, I think we’re basically on track then, Robert, with what you wrote in the Slack.
50 00:05:35.480 ⇒ 00:05:36.150 Robert Tseng: Yeah.
51 00:05:36.150 ⇒ 00:05:51.079 Greg Stoutenburg: That’s kind of what I heard. Okay, just wanted to make sure we’re clear on it. So, for the duration of the pilot, if something needs to be reviewed before it goes out to the client, like, something like, you know, this document laying out what the plan for the dashboarding is going to be, should that go to you, or should that go to Jasmine?
52 00:05:52.550 ⇒ 00:06:03.320 Robert Tseng: Well, for now, Jasmine’s, like, not really fully there, so I… I mean, you should tag her and everything, but she’s… I’m basically covering her until she starts full-time on the 6th.
53 00:06:03.810 ⇒ 00:06:04.520 Greg Stoutenburg: Okay.
54 00:06:04.720 ⇒ 00:06:05.290 Robert Tseng: Yeah.
55 00:06:05.650 ⇒ 00:06:06.370 Greg Stoutenburg: Alright.
56 00:06:07.130 ⇒ 00:06:09.419 Greg Stoutenburg: Okay, I’m satisfied with that.
57 00:06:10.940 ⇒ 00:06:12.099 Greg Stoutenburg: Any other thoughts?
58 00:06:16.050 ⇒ 00:06:23.910 Robert Tseng: Nope. I mean, I’m curious about this spec, like… I don’t really… as…
59 00:06:24.200 ⇒ 00:06:28.919 Robert Tseng: Like, I don’t fully understand, like, how I’m supposed to cut this down, like…
60 00:06:30.270 ⇒ 00:06:37.830 Robert Tseng: it’s not related to staffing, but I… since I’m looking at this in her stat, like, I…
61 00:06:39.350 ⇒ 00:06:42.730 Robert Tseng: know what I’m looking at, but also, like.
62 00:06:43.900 ⇒ 00:06:47.380 Robert Tseng: Is this the format that she wants? Like, I don’t…
63 00:06:47.520 ⇒ 00:06:50.940 Robert Tseng: Don’t we have, like, that… the data platform?
64 00:06:51.440 ⇒ 00:06:55.640 Robert Tseng: Google Sheet? Like, why is it in this format? Like, I don’t really know.
65 00:06:56.060 ⇒ 00:07:14.870 Greg Stoutenburg: Yeah, that’s a plan for which dashboards will actually be created, like, what data will go into it, how it’ll be organized, things like that. The data platform documentation doesn’t have anything on that. It says what we’re tracking and how we’re measuring things, but it doesn’t say, like, put it in… here’s the plan for actually making a dashboard, and that’s what the goal of that spec is.
66 00:07:16.310 ⇒ 00:07:17.260 Robert Tseng: Okay.
67 00:07:19.260 ⇒ 00:07:25.049 Robert Tseng: Yeah, I mean, I don’t really have opinions on these details, to be honest. Like, I… I don’t… like, I…
68 00:07:26.790 ⇒ 00:07:27.510 Robert Tseng: I’m sorry.
69 00:07:28.170 ⇒ 00:07:44.889 Robert Tseng: I… yeah, I… even if… even if Jasmine were looking at this, like, I don’t really know what she would say. Like, if it works for you, then it works, but… but to me, this is like a… it’s like a project spec, and then you’re gonna execute it. I don’t… yeah, I don’t… I don’t have a baseline for, like, what this should… what… what Shivani wants to see.
70 00:07:45.130 ⇒ 00:07:49.740 Robert Tseng: I guess if I were to put myself in and just kind of think about how I went planned out.
71 00:07:50.560 ⇒ 00:08:00.670 Robert Tseng: I think about, like, the Eden… Like, Tableau… Dashboards, glossary, or something.
72 00:08:01.500 ⇒ 00:08:18.029 Robert Tseng: like, I… like, this is what I did for the Eden side when we were doing the Tableau stuff. Every… every report. We already had, like, the dashboards up, and I kind of, like, explained what it would be like. I took screenshots, like, I don’t know, this… this was what they wanted then, and…
73 00:08:18.080 ⇒ 00:08:23.820 Robert Tseng: I mean, I think you took this and you pretty much went off of this to build out the Omni dashboard, so…
74 00:08:23.820 ⇒ 00:08:39.689 Robert Tseng: to me, this makes a little more sense, because we’re starting with, like, what the end is, like, what the dash… what the report’s supposed to show, whereas, like, this is all pretty, like, nitty-gritty, like, particular columns field, so I don’t know, maybe this is what she wants, but I feel like it’s just a different approach that I would have taken.
75 00:08:40.080 ⇒ 00:08:51.679 Greg Stoutenburg: Yeah, sure, fair enough. Yeah. Okay. Yeah, we can probably just put it in front of her then. If, if as you’re looking it over, anything stands out, like, oh, I don’t think this is how they’d want to measure that, then let me know.
76 00:08:51.860 ⇒ 00:08:55.110 Greg Stoutenburg: Just based on your knowledge of this kind of industry.
77 00:08:55.560 ⇒ 00:09:03.429 Robert Tseng: I see. Okay, well then I’ll just kind of skim through the metrics one more time, just to see if there’s anything weird about how we’re defining or calculating them, but…
78 00:09:03.430 ⇒ 00:09:04.100 Greg Stoutenburg: Cool.
79 00:09:04.390 ⇒ 00:09:05.750 Robert Tseng: Okay, cool. Okay.
80 00:09:05.750 ⇒ 00:09:09.030 Greg Stoutenburg: Good, and then when we have that, I’ll send it over to her. Awesome. Thanks, Robert.
81 00:09:09.030 ⇒ 00:09:09.419 Robert Tseng: Thanks, guys.
82 00:09:10.310 ⇒ 00:09:10.909 Greg Stoutenburg: Yep, bye.
83 00:09:10.910 ⇒ 00:09:12.230 Advait Nandakumar Menon: Thanks, guys. Bye.