2026-03-20_ai_usage_and_project_structuring_sync_fb7d900b

Meeting Title: AI Usage and Project Structuring Sync Date: 2026-03-20 Meeting participants: Uttam Kumaran, Brylle Girang, Pranav, Demilade Agboola

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WEBVTT

1 00:00:34.720 ⇒ 00:00:35.420 Uttam Kumaran: Hey.

2 00:00:53.210 ⇒ 00:00:53.930 Brylle Girang: Hello?

3 00:00:54.510 ⇒ 00:00:55.360 Uttam Kumaran: Hello.

4 00:00:56.710 ⇒ 00:01:02.460 Uttam Kumaran: Alright, dude, I’m always gonna tell you if you’re overusing AI, because I know exactly what it looks like, so…

5 00:01:02.460 ⇒ 00:01:10.749 Brylle Girang: No, yeah, I didn’t expect, like, the Notion MCP to redo the page from scratch. I use it for converting the tables to bullets.

6 00:01:10.750 ⇒ 00:01:14.000 Uttam Kumaran: Yeah, it sucks, it’s just not… it’s just not good, so that’s why I’m like…

7 00:01:14.230 ⇒ 00:01:18.160 Uttam Kumaran: This is where, like, I’m gonna give feedback. This should not have taken an hour.

8 00:01:18.270 ⇒ 00:01:22.119 Uttam Kumaran: like, I’m in… I was in another meeting, and I’m still working on this, like.

9 00:01:22.480 ⇒ 00:01:27.060 Uttam Kumaran: we just have to, like, move… I really feel like one thing that’s happening

10 00:01:27.730 ⇒ 00:01:31.989 Uttam Kumaran: with folks using AI at the company is, like, we’re over-relying on it.

11 00:01:32.440 ⇒ 00:01:38.819 Uttam Kumaran: And, like, you’re gonna get slop. Like, it’s gonna just give you bullshit in here that’s, like, not…

12 00:01:38.940 ⇒ 00:01:40.969 Uttam Kumaran: needed. And, like.

13 00:01:40.970 ⇒ 00:01:41.360 Brylle Girang: Yeah.

14 00:01:41.360 ⇒ 00:01:47.799 Uttam Kumaran: that in everything we produce. On one hand, I’m happy that we’re using the AI. We need to go one step further, though, and like.

15 00:01:48.250 ⇒ 00:01:51.260 Uttam Kumaran: Some of this stuff is, like, so simple that, like.

16 00:01:51.580 ⇒ 00:01:55.450 Uttam Kumaran: Like, we don’t need tables, we don’t need this, like, we just have to have that mindset.

17 00:01:55.740 ⇒ 00:02:00.399 Uttam Kumaran: Because otherwise you’re just gonna get, like, it’s gonna be Slop Factory, you know?

18 00:02:00.580 ⇒ 00:02:11.170 Uttam Kumaran: So that’s the thing. I feel like… yeah, I guess let’s continue our conversation about, like, sort of the structure of this. I think, Pranav, I liked your… your… your kind of thoughts, like, do you want to…

19 00:02:11.550 ⇒ 00:02:14.530 Uttam Kumaran: Explain, like, sort of your… yeah, your comment.

20 00:02:15.780 ⇒ 00:02:19.659 Pranav: We’re talking about that, the standardized doc.

21 00:02:20.090 ⇒ 00:02:20.840 Uttam Kumaran: Yeah.

22 00:02:20.840 ⇒ 00:02:22.569 Pranav: Okay, yeah,

23 00:02:23.080 ⇒ 00:02:33.650 Pranav: Yeah, how… I think something clicked yesterday with just how I was building that Andy doc, you know, just all the feedback, and I feel like the process that I kind of explained this morning

24 00:02:33.830 ⇒ 00:02:40.059 Pranav: Makes a lot of sense to me. Probably can be improved, but I’ll just explain it how I see it.

25 00:02:40.960 ⇒ 00:02:55.469 Pranav: what makes the sense first, of course, is just, like, okay, what is the initiative, and then what is the project, is what makes sense most to me. Because how I see that is, like, what we’re trying… the problem we’re trying to solve, and then the project is how we’re gonna solve it.

26 00:02:55.740 ⇒ 00:02:57.269 Pranav: Like, in broad strokes.

27 00:02:57.620 ⇒ 00:03:02.969 Pranav: Then next is, after we figure out how we’re going to solve it, so basically doing, like.

28 00:03:03.010 ⇒ 00:03:17.959 Pranav: the target process or target product that we’re trying to build, kind of what I showed this morning. Then next, what we do is we talk to the SL to actually define how is that going to be built. So, you know, like, one conversation we had with Eden was like.

29 00:03:17.960 ⇒ 00:03:28.789 Pranav: okay, are we gonna use BQ, or are we gonna just use, the CLI? Like, so that’s kind of what the SL does. They take the project, basically the solution that we have.

30 00:03:28.810 ⇒ 00:03:42.649 Pranav: That we outlined as the project, and then actually build out the technical implementation details. Yeah. And then, that makes a lot of sense to me, because then, then, after that.

31 00:03:43.160 ⇒ 00:03:54.119 Pranav: things will make sense based on the process that’s outlined by the SL for what deliverables, what demos, what reports can we have along the way. And then that fits perfectly as milestones to me.

32 00:03:54.380 ⇒ 00:03:55.210 Pranav: Okay.

33 00:03:56.260 ⇒ 00:04:00.939 Pranav: Okay. And they’re going to tickets, but I think, yeah, if we just focus up to milestones, like.

34 00:04:01.340 ⇒ 00:04:04.359 Pranav: That… makes perfect sense to me.

35 00:04:04.650 ⇒ 00:04:06.699 Pranav: The issue with, like.

36 00:04:06.800 ⇒ 00:04:13.949 Pranav: Doing milestones before is that we are making assumptions on how we’re going to implement things technically.

37 00:04:14.050 ⇒ 00:04:18.080 Pranav: And it’s just gonna cause a lot of just, like…

38 00:04:20.250 ⇒ 00:04:29.629 Pranav: I think what should happen is that, first, the SL designs the solution, since they’re the SME, on just, like, understanding what to build, and how the best way to build it.

39 00:04:29.780 ⇒ 00:04:48.820 Pranav: we should let them have the first pass. And then based on that, we can, as a CSO, look at that and assess, okay, but if we did this, then we’re just not having anything to deliver to the client for 2 months. That’s not okay. So then that’s where the CSO, like, has to get the SL to budge a little bit to…

40 00:04:49.390 ⇒ 00:04:53.140 Pranav: Have certain milestones and deliverables along the way.

41 00:04:55.030 ⇒ 00:04:55.700 Uttam Kumaran: Okay.

42 00:05:01.630 ⇒ 00:05:03.189 Uttam Kumaran: Yeah, I guess, like…

43 00:05:27.080 ⇒ 00:05:28.820 Uttam Kumaran: Yeah, let me think about this.

44 00:05:35.370 ⇒ 00:05:40.930 Pranav: I guess, like, if you guys could explain the logic for your ordering, maybe it’ll make more sense to me.

45 00:05:41.530 ⇒ 00:05:48.019 Uttam Kumaran: Yeah, because I felt like, I felt like…

46 00:05:49.870 ⇒ 00:05:53.509 Uttam Kumaran: the CSO should come to the table with the milestones, because

47 00:05:54.710 ⇒ 00:06:02.419 Uttam Kumaran: We already sort of signed the SOW, and everybody, every CSO is technical, so you guys should just

48 00:06:03.280 ⇒ 00:06:07.989 Uttam Kumaran: give a first pass, but I also, I see your point, I think we’re over…

49 00:06:07.990 ⇒ 00:06:15.070 Pranav: coming to the table with an end goal we have to get things done by, right? Like, so, from the SOW, like, that’s…

50 00:06:15.770 ⇒ 00:06:20.129 Pranav: That’s kind of what we agree on, right, once we sign that document.

51 00:06:20.860 ⇒ 00:06:30.520 Pranav: The problem here is, like, okay, if we just start defining what gets done week by week, then the SLs are kind of… their hands get a little bit tied.

52 00:06:32.770 ⇒ 00:06:33.450 Uttam Kumaran: Okay.

53 00:06:34.310 ⇒ 00:06:37.860 Uttam Kumaran: So then, so then you’re saying that milestones are both of you guys?

54 00:06:40.930 ⇒ 00:06:43.930 Uttam Kumaran: And then… projects.

55 00:06:47.130 ⇒ 00:06:48.100 Pranav: CSO.

56 00:06:50.070 ⇒ 00:06:52.510 Uttam Kumaran: But, like, for example, what if a project is, like.

57 00:07:00.670 ⇒ 00:07:04.000 Uttam Kumaran: Like, what if a project involves, like, pure architecture?

58 00:07:10.260 ⇒ 00:07:14.699 Uttam Kumaran: Like, what if there’s a project around, like, Standing up Snowflake.

59 00:07:15.200 ⇒ 00:07:21.580 Uttam Kumaran: like, that’s where I’m almost like, I wonder if projects should be both CSOs and SLs?

60 00:07:23.400 ⇒ 00:07:24.260 Pranav: Okay.

61 00:07:24.400 ⇒ 00:07:25.510 Uttam Kumaran: Oh, God.

62 00:07:25.510 ⇒ 00:07:25.990 Pranav: Having…

63 00:07:25.990 ⇒ 00:07:26.550 Uttam Kumaran: Yeah.

64 00:07:26.750 ⇒ 00:07:35.590 Pranav: Standing up… Snowflake is a project? That seems like a very specific… milestone.

65 00:07:35.590 ⇒ 00:07:40.439 Uttam Kumaran: Yeah, I’m just trying to see if I can, like, break a little… break some holes into this, so…

66 00:07:43.030 ⇒ 00:08:02.629 Pranav: like, a project by nature seems like it’s not going to be super technical, just because we’re solving a direct… we’re basically… if you think about it as, like, a one-liner, the… the initiative is going to be kind of outlined by the client, right? They’re gonna come up with a problem, and, like, we’re going to say, okay, we’re gonna tackle this problem. That’s the initiative.

67 00:08:02.740 ⇒ 00:08:09.290 Pranav: And then project is our solution to that problem, you know, but it’s just a description of how we plan on

68 00:08:09.490 ⇒ 00:08:13.829 Pranav: Like, what is the product, what is the process that we’re gonna build to solve that problem?

69 00:08:17.360 ⇒ 00:08:22.690 Pranav: So I don’t see why it would ever be, like, we’re going to stand up Snowflake. Would say, oh, we’re going to…

70 00:08:23.530 ⇒ 00:08:26.310 Uttam Kumaran: So then, this is where, like, do, like…

71 00:08:26.810 ⇒ 00:08:37.540 Uttam Kumaran: do you think, in my position, I should even care about the projects? Because I care, like, to give you the truth is, like, I care about what did we sell.

72 00:08:37.990 ⇒ 00:08:41.599 Uttam Kumaran: What, like, what are we delivering and when?

73 00:08:41.809 ⇒ 00:08:45.409 Uttam Kumaran: How does that amount to that company making money?

74 00:08:45.800 ⇒ 00:08:46.970 Uttam Kumaran: And then…

75 00:08:47.180 ⇒ 00:08:51.949 Uttam Kumaran: how are we gonna get it done? Like, I don’t care about projects or tickets, to be frank.

76 00:08:52.330 ⇒ 00:08:57.800 Uttam Kumaran: So, I’m almost like… Is it helpful to even have the projects here?

77 00:08:58.000 ⇒ 00:09:00.460 Uttam Kumaran: Like, maybe, like.

78 00:09:01.850 ⇒ 00:09:03.730 Pranav: Well, I agree with…

79 00:09:03.730 ⇒ 00:09:09.569 Uttam Kumaran: Because, like, if I give… if I sign off on the approach and the milestones.

80 00:09:09.880 ⇒ 00:09:15.969 Uttam Kumaran: then you guys project it out, and ticket it out, however you want to do that, right? Like, I almost want to…

81 00:09:16.560 ⇒ 00:09:27.659 Uttam Kumaran: like, broadly, what I don’t want this doc to be is, like, oh, I have to make sure every single line is filled in. So, this conversation is gonna be more about, like, I want to take stuff out.

82 00:09:28.120 ⇒ 00:09:29.040 Pranav: Right?

83 00:09:29.040 ⇒ 00:09:33.849 Uttam Kumaran: Like, if you were to take an example, like, let’s say we were gonna run,

84 00:09:34.220 ⇒ 00:09:37.009 Uttam Kumaran: Let’s say we’re gonna run a project review meeting.

85 00:09:37.160 ⇒ 00:09:40.250 Uttam Kumaran: Right? I’m gonna start the meeting by saying.

86 00:09:40.390 ⇒ 00:09:45.229 Uttam Kumaran: Tell me what ABC does, and tell me, like, how they make money.

87 00:09:47.230 ⇒ 00:09:49.190 Uttam Kumaran: Right? I’m gonna say.

88 00:09:49.860 ⇒ 00:09:57.109 Uttam Kumaran: like, what are they… and so you’re gonna say, here’s where they make money, I’m gonna say, okay, what are their goals? Like, this quarter, this year?

89 00:09:57.970 ⇒ 00:10:03.620 Uttam Kumaran: Why did they, like, why did they work… why did they decide to work with us to accomplish that goal?

90 00:10:03.910 ⇒ 00:10:07.210 Uttam Kumaran: Yeah. And then… and then I’m gonna say, cool.

91 00:10:07.710 ⇒ 00:10:10.779 Uttam Kumaran: What is… in order to achieve that goal, what are we working on?

92 00:10:11.050 ⇒ 00:10:18.480 Uttam Kumaran: I’m gonna start at that level, right? And over time, I actually care… I’m actually going to…

93 00:10:18.610 ⇒ 00:10:23.220 Uttam Kumaran: lay off of the inner workings, because you will have enough experience to

94 00:10:23.610 ⇒ 00:10:27.780 Uttam Kumaran: You and Sam, or whoever, like, you guys will be able to figure out the middle ground.

95 00:10:28.070 ⇒ 00:10:31.800 Uttam Kumaran: The problem we’ve had is, like, because…

96 00:10:32.060 ⇒ 00:10:47.000 Uttam Kumaran: we over-indexed on, like, check the box, and I think, B, this is good feedback for you, too. It’s not important that, like, okay, whatever the AI says, the linear tickets are, we do it. Like, we’re getting jammed by, like, process, meaning, like.

97 00:10:47.230 ⇒ 00:11:01.289 Uttam Kumaran: this is why, Pranav, I think it’s helpful for you to go through the exercise of seeing my feedback, and then being like, what is the structure? Because I don’t care about the structure. I care about winning for the client, and I just want to constantly attack the fact that we have

98 00:11:01.480 ⇒ 00:11:12.260 Uttam Kumaran: too many linear rules, we have tickets going in, like, I don’t give a shit about any of that. Like, I really care about, at any moment, who’s… anyone who’s CSOing a client.

99 00:11:12.280 ⇒ 00:11:23.030 Uttam Kumaran: you have a clear understanding of what we’re delivering, when, and how it’s gonna make client money. We just start there. Then, I’m like, okay, cool. What are the initiatives we’re working on?

100 00:11:23.690 ⇒ 00:11:25.389 Uttam Kumaran: How are each of those driving?

101 00:11:25.750 ⇒ 00:11:28.020 Uttam Kumaran: And then how are we gonna… how are we gonna do it?

102 00:11:28.430 ⇒ 00:11:33.770 Uttam Kumaran: I think, like, At that point, I feel like I’m pretty comfortable signing off.

103 00:11:34.900 ⇒ 00:11:37.239 Uttam Kumaran: And this is where, like, the projects…

104 00:11:37.910 ⇒ 00:11:41.449 Uttam Kumaran: I’m almost like, should I even… should we even have it, like.

105 00:11:41.820 ⇒ 00:11:47.650 Uttam Kumaran: Should it be, like, you can do it if you want to? But, like, hearing what I just said, like.

106 00:11:48.000 ⇒ 00:11:49.390 Pranav: I kind of have a…

107 00:11:49.390 ⇒ 00:11:51.050 Uttam Kumaran: Yeah, yeah, tell me what you think.

108 00:11:51.220 ⇒ 00:12:00.800 Pranav: So, this is kind of how I think about the whole process, like, where you’re in the loop too, right? Yeah. So, you kind of talked about, like, that whole, like, okay, what does a client do? What are their…

109 00:12:01.780 ⇒ 00:12:05.589 Pranav: how do they make money? Now, what are their more short-term, kind of.

110 00:12:05.760 ⇒ 00:12:12.660 Pranav: concrete goals, like, for Q2, what are… what are maybe their problems? And then, out of that comes the initiatives.

111 00:12:12.990 ⇒ 00:12:28.089 Pranav: And then from there, what I think your initial sign-off is, before we kind of get into the technical approach, is the CSO presents, or you just kind of sign off on what is the projects that we’re going to work on for those initiatives.

112 00:12:28.090 ⇒ 00:12:33.019 Pranav: Because if it’s just, like, a shit project, then we don’t want to go down the whole path of, like.

113 00:12:33.020 ⇒ 00:12:47.709 Pranav: building a… or if you… maybe not a shit project, maybe what’s gonna actually make more sense is, like, you’re gonna have refinements at the project level, because I’m going to outline a whole process or a whole product that I think we should build to tackle that initiative.

114 00:12:48.590 ⇒ 00:12:50.710 Pranav: That problem that the client is having.

115 00:12:50.710 ⇒ 00:12:51.770 Uttam Kumaran: And so…

116 00:12:52.100 ⇒ 00:13:09.069 Pranav: once you can sign off on that project, then I think, okay, then we can build a technical approach where it uses that as, like, the… this is fully signed off on this project, and the SL can then use that information to then, okay, fully scope out, the technical approach for the project.

117 00:13:09.190 ⇒ 00:13:13.550 Pranav: And then from there, yeah, building the milestones based on that technical approach.

118 00:13:13.800 ⇒ 00:13:23.609 Pranav: So I think what you actually… what seems like the… what you need to have the most visibility to, and maybe if a project’s not going well, then you dive deeper into the milestones, but I think it’s really just the project.

119 00:13:25.780 ⇒ 00:13:34.170 Pranav: And then, in linear, you’ll see all, like, are we hitting… but then, I guess with SLs, what you’ll be looking at to evaluate is just, like, okay, are we hitting things on time? But for CSL…

120 00:13:34.170 ⇒ 00:13:52.519 Uttam Kumaran: Yeah, I’m interested in… I’m interested if they’re… if… because if they gave you a poor… if they gave you a poor estimate, then you’re… you’re jammed on the milestone you communicated, and that’s what they should be judged on, right? Because ultimately, you’re going to communicate whatever you agreed on and signed off… signed off on.

121 00:13:52.630 ⇒ 00:13:55.560 Uttam Kumaran: My pressure to them is gonna be…

122 00:13:56.010 ⇒ 00:14:03.000 Uttam Kumaran: like, move faster. Because I’m gonna look at any engineering work at this company, And be like.

123 00:14:03.440 ⇒ 00:14:13.340 Uttam Kumaran: this should take half the time with AI. Yeah. So I’m also gonna say this should take half the time, this should be 2x more accurate, 2X faster. But that’s, like.

124 00:14:13.560 ⇒ 00:14:18.270 Uttam Kumaran: That’s more about what gets delivered and when it gets delivered, but…

125 00:14:18.870 ⇒ 00:14:27.380 Uttam Kumaran: like, ultimately, you are the one doing the delivery, right? Like, when Domino’s comes to your house, it’s… you’re the one at the door.

126 00:14:27.480 ⇒ 00:14:33.549 Uttam Kumaran: And so, like, I’m still, like… I almost don’t have all my thoughts together on this, but I’m, like.

127 00:14:33.900 ⇒ 00:14:34.740 Uttam Kumaran: I…

128 00:14:34.960 ⇒ 00:14:42.940 Uttam Kumaran: We need to… that is your number one job, is to come to the door with the best pizza possible, as fast as it can get to the place.

129 00:14:42.980 ⇒ 00:15:01.509 Uttam Kumaran: everybody needs to support you to do that. Like, I need to support you by, like, hovering over and being like, yo, that’s… you’re gonna get jammed by that, or that requirement was bad, or here. Like, I need to provide you with that, and the service leads need to provide you with the best resourcing, like, for the service that you’re selling.

130 00:15:01.530 ⇒ 00:15:13.419 Uttam Kumaran: And, like, a really, really, like, on-time estimates of, like, when is the, like, when is the dough getting shaped, when is it coming out of the oven? Like, when can it be in a box, ready for me to run?

131 00:15:13.500 ⇒ 00:15:13.990 Uttam Kumaran: Right?

132 00:15:13.990 ⇒ 00:15:14.540 Pranav: Yeah.

133 00:15:15.930 ⇒ 00:15:24.669 Uttam Kumaran: Because your job is to, like, draw on the box, like, get the cheese, like, do the small things that matter for client service.

134 00:15:24.780 ⇒ 00:15:35.730 Uttam Kumaran: Yep. Versus the chefs are, like, have to be in the kitchen, like, and… but, like, their pressure is off, because you’re the one that’s gonna get the heat if it doesn’t get delivered. So I think, like.

135 00:15:36.120 ⇒ 00:15:39.839 Uttam Kumaran: having those two in mind, like, yeah, it’s kind of, like, how I’m thinking.

136 00:15:40.460 ⇒ 00:15:44.339 Pranav: what I think is just the… Framing for, like.

137 00:15:44.750 ⇒ 00:15:48.270 Pranav: What we’re trying to maximize is

138 00:15:48.820 ⇒ 00:15:56.310 Pranav: Where can you have, like, the least touchpoints in reviewing this document, but it’s also, like, the most important times to review this document?

139 00:15:56.560 ⇒ 00:16:12.440 Pranav: And I think it’s… yeah, at that project level, once, like, the CSO has a converse… or you… we build as a document, it gets to the project level, the whole target flow is defined, and then you give a sign-off there. Then, your last sign-off happens at the end of the document, once all the milestones are created.

140 00:16:12.680 ⇒ 00:16:13.190 Pranav: And then…

141 00:16:13.190 ⇒ 00:16:13.570 Uttam Kumaran: Gotcha.

142 00:16:13.570 ⇒ 00:16:26.220 Pranav: And then, at that point, then, yeah, the scoping for the project is all done. And then there’s the whole process of after, but since we’re just focused on the scoping of the project right now,

143 00:16:26.890 ⇒ 00:16:29.499 Pranav: I think those two points are where it’s like…

144 00:16:29.680 ⇒ 00:16:48.240 Pranav: the most important, probably. I mean, for me as a CSO, I would feel more comfortable as I get, like, more used to it, for you to sign off at those two phases. And if I think back to why I kind of, like, failed with, like, this ABC in the first draft, was because I tried to do it all at once, didn’t have, like, an SL, kind of, to bounce off of.

145 00:16:48.240 ⇒ 00:16:48.930 Uttam Kumaran: Yeah.

146 00:16:48.930 ⇒ 00:17:00.199 Pranav: that’s where I just kind of failed, because I just got lost, is what I realized. Because I was balancing 3 different projects, trying to just integrate it, and then building all the linear tickets, too, so it’s just like.

147 00:17:00.590 ⇒ 00:17:14.369 Pranav: we can’t let it get to the point of, like, okay, even we get all the way to the milestone level, and then that’s the first time you’re seeing this, because then if you make an update to the project, then, okay, then the whole technical approach changes, the whole milestone changes. So…

148 00:17:14.940 ⇒ 00:17:16.550 Pranav: That’s what makes the most sense to me.

149 00:17:22.960 ⇒ 00:17:23.619 Uttam Kumaran: Okay.

150 00:17:24.439 ⇒ 00:17:33.099 Pranav: But do you think that’s too many times to read, like, two times to, like, check project and then review the whole document? Do you think you want to be even more hands-off at first, or…

151 00:17:34.269 ⇒ 00:17:35.559 Pranav: Or less, I…

152 00:17:35.950 ⇒ 00:17:39.860 Uttam Kumaran: Well, I think I want… I want to treat it like… Bye.

153 00:17:42.800 ⇒ 00:17:45.140 Uttam Kumaran: I wanna treat it like a…

154 00:17:45.780 ⇒ 00:17:56.690 Uttam Kumaran: customer. Like, for example, I want to be… I want to be tougher than our… than our toughest client to date, which, right now, our toughest client we’ve ever faced is Element.

155 00:17:57.210 ⇒ 00:18:04.039 Uttam Kumaran: And… Meaning, I want… I want to give you… I want to give you the…

156 00:18:04.720 ⇒ 00:18:10.080 Uttam Kumaran: a, like, 10% tougher time than Element would give you.

157 00:18:10.480 ⇒ 00:18:10.890 Pranav: Yeah.

158 00:18:10.890 ⇒ 00:18:15.429 Uttam Kumaran: And they would give you a tough time. And so, for example, I want to ask… I want to be like.

159 00:18:17.920 ⇒ 00:18:24.979 Uttam Kumaran: said one way, it’s… it… you need to think all the way to the ticket, but I may not ask about that.

160 00:18:25.760 ⇒ 00:18:29.740 Uttam Kumaran: You see what I mean? Like, you… I may come in and be like.

161 00:18:29.910 ⇒ 00:18:35.309 Uttam Kumaran: hey, great, this whole document is sick, but, like, how do we… how does this… how do we make money? Like, what does Element do?

162 00:18:36.060 ⇒ 00:18:41.429 Uttam Kumaran: And if you fumble that, dude, then stock aside, doesn’t matter. You see what I mean?

163 00:18:41.730 ⇒ 00:18:44.330 Uttam Kumaran: But Element also will come in one day and be like.

164 00:18:44.490 ⇒ 00:18:48.889 Uttam Kumaran: hey, actually, like, I don’t want to go high level, like, show me what you guys, like, show me the documentation.

165 00:18:49.650 ⇒ 00:18:55.050 Uttam Kumaran: So… I’m… so, you need to prepare both.

166 00:18:55.980 ⇒ 00:19:01.889 Uttam Kumaran: And be prepared to get asked about anything from whatever’s the smallest detail in this doc.

167 00:19:02.010 ⇒ 00:19:06.379 Uttam Kumaran: to the tough… to the highest. Same with… same with the service lead.

168 00:19:06.570 ⇒ 00:19:20.390 Uttam Kumaran: Right? And that’s where, like, I want to… but I want to give you that expectation really clearly. Like, I don’t want to… I don’t want you to be like, oh, I produced a doc, you asked me to produce a doc, now you’re asking for, like, something else. So that’s where I want to align.

169 00:19:20.720 ⇒ 00:19:21.230 Uttam Kumaran: But I…

170 00:19:21.610 ⇒ 00:19:31.839 Uttam Kumaran: I think… yeah, I think the last… I do think it’s fair for me to… to be able to have what is their highest and minimum… and lowest threshold that I am able to ask questions on.

171 00:19:31.840 ⇒ 00:19:42.919 Uttam Kumaran: Because I’m telling you, if I’m… if I grill you, you will be prepared for any client that we face. Because I get… I’ve been grilled for 3 years straight. So I know exactly

172 00:19:43.140 ⇒ 00:19:50.590 Uttam Kumaran: I know exactly the things that I’m like, did you think about this thing? Did you think about this thing? And you will… you will get better.

173 00:19:50.950 ⇒ 00:19:57.380 Uttam Kumaran: And you will naturally build the intuition. And so one thing that Clarence and I are talking a lot about is, like, I don’t…

174 00:19:57.560 ⇒ 00:20:07.230 Uttam Kumaran: what I fail to do is help people build the intuition. I’ve given you docs, and docs, and fill this out, and keep this up to date, like.

175 00:20:08.560 ⇒ 00:20:12.219 Uttam Kumaran: I think, like, yes, there needs to be some of that.

176 00:20:12.390 ⇒ 00:20:15.830 Uttam Kumaran: But ultimately, you need to build the intuition.

177 00:20:16.570 ⇒ 00:20:20.960 Uttam Kumaran: to do what I’m able to do, which is walk into a meeting and be like, Cool.

178 00:20:21.230 ⇒ 00:20:29.879 Uttam Kumaran: Whatever it is. Like, that is a great consultant, right? So, how do I… how do I help our team develop that?

179 00:20:30.080 ⇒ 00:20:34.490 Uttam Kumaran: You know? Versus, like, you… I… this is where, like, I’m almost, like…

180 00:20:34.770 ⇒ 00:20:39.189 Uttam Kumaran: Cool, like, this is maybe just, like, a sample template, but ultimately, like.

181 00:20:39.360 ⇒ 00:20:42.539 Uttam Kumaran: I almost want to say at the top of the doc.

182 00:20:42.730 ⇒ 00:21:00.610 Uttam Kumaran: a project review will… could consist of, like, XYZ questions, right? And almost kind of treat it like… like an internal review, like a serious internal review, because then when you go in for a client, dude, 80% of our clients are gonna be much chiller than I am.

183 00:21:00.750 ⇒ 00:21:03.869 Uttam Kumaran: But the 20% that are not as chill as that.

184 00:21:04.380 ⇒ 00:21:09.489 Uttam Kumaran: those are the ones that we have to win. Like, those are, like, the… the ones that are big money.

185 00:21:09.580 ⇒ 00:21:10.470 Pranav: Like…

186 00:21:10.470 ⇒ 00:21:29.529 Uttam Kumaran: Those are the ones who are like, yo, if we are able to win at that level, they’re like, there’s never been a consultant that’s done this. The stuff underneath, like, ABC’s a great client because they don’t have that much pressure. Does not mean we can still give them a bad product. Like, we have to give them the product we’re giving to Element. And that’s, I think, one of the problems right now is we’re like.

187 00:21:29.990 ⇒ 00:21:44.240 Uttam Kumaran: we’re stooping just low… we’re stooping wherever the client is. So if Element’s up here, we’re doing what Element wants. If default’s down here, we’re doing this. It all needs to be here. So no matter where the client is, we’re… we’re here. And so that’s sort of, like, this…

188 00:21:44.510 ⇒ 00:21:49.719 Uttam Kumaran: thing about, like, we’re trying to set some standards. Sorry, I just said a lot, but, like, that’s sort of what my…

189 00:21:49.950 ⇒ 00:21:51.360 Uttam Kumaran: My thinking is.

190 00:21:53.290 ⇒ 00:22:03.980 Pranav: Yeah, so, two things I was gonna say with, like, when you’re talking about, like, high level and low level, like, I think that still kind of falls in line with, like, you giving…

191 00:22:04.400 ⇒ 00:22:22.800 Pranav: feedback at… when the CSO defines a project, and then also when they define the milestones. Because at the lowest level, right, is the milestones. After that, I guess, is the tickets, but I think milestones is, like, a good… like, whenever a client is going to be asking about the low level.

192 00:22:23.530 ⇒ 00:22:26.389 Pranav: I think it’s gonna be the milestones.

193 00:22:26.830 ⇒ 00:22:31.389 Uttam Kumaran: Well, I think if a client is asking you about a ticket, dude, you’re probably in a jam.

194 00:22:31.390 ⇒ 00:22:32.680 Pranav: Yes, yeah, yeah, yeah.

195 00:22:32.680 ⇒ 00:22:35.719 Uttam Kumaran: So, like, that’s also… that’s what I’m gonna tell you, like.

196 00:22:36.140 ⇒ 00:22:38.620 Uttam Kumaran: You shouldn’t be talking about tickets.

197 00:22:38.620 ⇒ 00:22:40.220 Pranav: Yes, like, every milestone.

198 00:22:40.220 ⇒ 00:22:47.929 Uttam Kumaran: You know? Meaning, like, that’s what… but that’s the intuition you’ll see, and so I think you’re right. This is where I’m, like, asking you, like.

199 00:22:48.830 ⇒ 00:22:52.289 Uttam Kumaran: How to utilize me best, like…

200 00:22:52.480 ⇒ 00:22:53.220 Pranav: Yeah.

201 00:22:53.220 ⇒ 00:22:59.890 Uttam Kumaran: Is it best, like… I will be in the… I’m gonna review every SOW, by the way, so we’re not getting projects that I’m, like.

202 00:23:00.040 ⇒ 00:23:13.680 Uttam Kumaran: totally in the dark on. In fact, like, my time… that’s where, like, ultimately, if we signed up for a project that, like, nobody can deliver, like, okay, fundamentally, like, that’s on me.

203 00:23:14.340 ⇒ 00:23:22.350 Uttam Kumaran: thankfully, like, Robert is good, like, is technical, like, I’m still in there, like, we’re doing okay. It will happen, but, like.

204 00:23:22.560 ⇒ 00:23:31.599 Uttam Kumaran: at this point, all the projects we signed up for, we all feel like we can deliver on this. First check, right? Second check is, like, okay.

205 00:23:31.830 ⇒ 00:23:36.250 Uttam Kumaran: you’re the CSO, What services did we sell?

206 00:23:36.360 ⇒ 00:23:39.249 Uttam Kumaran: Who are the SLs for those services?

207 00:23:39.420 ⇒ 00:23:40.280 Uttam Kumaran: Right?

208 00:23:40.380 ⇒ 00:23:44.129 Uttam Kumaran: And then you go through the, how does the client make money, what are we doing for them?

209 00:23:44.410 ⇒ 00:23:46.429 Uttam Kumaran: You say, these are the initiatives.

210 00:23:47.010 ⇒ 00:23:50.130 Uttam Kumaran: And then I think you go from there, and this is where I’m almost like…

211 00:23:52.920 ⇒ 00:24:04.000 Uttam Kumaran: Yeah, at that point, I honestly hope that this process moves where, like, you figure it out from there. Like, you do whatever you need to be able to pass the meeting.

212 00:24:04.310 ⇒ 00:24:15.410 Uttam Kumaran: the review meeting and execute on the initiatives. Because I don’t… I don’t care about the inner work. I want to make sure you have linear, you have all the tools you need. I want to make sure you have all the automations you need.

213 00:24:15.740 ⇒ 00:24:21.910 Uttam Kumaran: And I’m also gonna give you, at the top level, like, a real great review of your plan.

214 00:24:22.360 ⇒ 00:24:27.500 Uttam Kumaran: And then it’s you, and it’s you in the middle, right? Then you’re operating in the middle, you know?

215 00:24:27.690 ⇒ 00:24:30.370 Uttam Kumaran: And then that way, you can manage up. You can say, hey, like.

216 00:24:30.930 ⇒ 00:24:47.860 Uttam Kumaran: this thing, like, totally moved off, the SL said it was this, like, what happened? Okay, cool. Right? Or you can say, like, hey, I’m now on 3 clients, I need an automation to help me do Y. Okay, cool, we’ll build that, right? So you’re able to call on your support system for help as well.

217 00:24:49.630 ⇒ 00:24:50.330 Pranav: Yeah.

218 00:24:51.750 ⇒ 00:24:55.750 Pranav: So, where I feel like I could… Use your help.

219 00:24:55.900 ⇒ 00:25:01.790 Pranav: like, if I’m thinking about just, like, okay, where I’m at currently, or not where I’m at currently, but maybe just

220 00:25:01.930 ⇒ 00:25:05.049 Pranav: Yeah, even where I’m at currently. Yeah. It’s,

221 00:25:06.640 ⇒ 00:25:11.720 Pranav: when I find the problem that we’re building the…

222 00:25:11.840 ⇒ 00:25:18.270 Pranav: So, okay, let’s think all the way from, like, the SOW level, right? SOW is… kind of…

223 00:25:18.720 ⇒ 00:25:23.120 Pranav: Should we think about, like, what is outlined in there as our initiative?

224 00:25:24.140 ⇒ 00:25:24.720 Uttam Kumaran: Yeah.

225 00:25:25.050 ⇒ 00:25:31.459 Pranav: Okay, I think that’s a great way to think about it, right? And then from there, right after we sign, is then… that’s when I define the project.

226 00:25:31.620 ⇒ 00:25:34.400 Pranav: That’s when I define the project, and then…

227 00:25:35.030 ⇒ 00:25:54.019 Pranav: their initiative is to get, like, okay, accuracy increase, or, you know, execution time decreased, right? Well, that’s basically gonna be the summary and SOW. Then my task is, is to actually, like, use the creative part of my brain, and then figure out what is the best project to…

228 00:25:54.300 ⇒ 00:25:55.360 Pranav: you know…

229 00:25:55.610 ⇒ 00:26:06.629 Pranav: to decrease the gap towards their goals, right? So, I’m gonna have these projects, I’m gonna scope out one, two, how many projects, and then that’s where you can kind of…

230 00:26:07.160 ⇒ 00:26:23.220 Pranav: really stress test, be like, why is this the best solution? Why didn’t you… why aren’t you doing this? Why aren’t you doing that? And then I have to basically defend my project. Be like, no, this is the project that is going to be the biggest value add for them, for what their problems are right now, for their initiative.

231 00:26:23.570 ⇒ 00:26:28.040 Uttam Kumaran: Yes. That’s what I… that’s what I would prefer. Like, I would prefer…

232 00:26:28.170 ⇒ 00:26:32.589 Uttam Kumaran: And then we could also have another session where it’s like, let’s brainstorm ideas.

233 00:26:32.800 ⇒ 00:26:36.219 Uttam Kumaran: Because it’s… I could play both sides, because I was… I was like…

234 00:26:36.680 ⇒ 00:26:44.909 Uttam Kumaran: I have, like, there’s, like, 10 versions… 10 personas in my brain, so I don’t mind being, like… I can brainstorm with you 50 ideas for Andy, and then be like.

235 00:26:45.130 ⇒ 00:26:52.019 Uttam Kumaran: you pick the ones that you feel like you could work on, you could defend, and then come to the project review, right? This is also where…

236 00:26:52.020 ⇒ 00:26:53.650 Pranav: Yeah.

237 00:26:53.650 ⇒ 00:27:00.179 Uttam Kumaran: Yes, yes, yeah. So that’s… but that’s, again, it’s like, I want to do less of, like, I… I think, like.

238 00:27:00.740 ⇒ 00:27:07.320 Uttam Kumaran: I think the mistake I made is I was like, here’s a project, And here are, like.

239 00:27:07.810 ⇒ 00:27:09.490 Uttam Kumaran: Everything needs to be ticketed.

240 00:27:09.620 ⇒ 00:27:11.029 Uttam Kumaran: And I was like, go.

241 00:27:11.710 ⇒ 00:27:16.320 Uttam Kumaran: I think we didn’t say… we didn’t set… we, number one, didn’t set standards.

242 00:27:16.980 ⇒ 00:27:25.579 Uttam Kumaran: And this is something I’m, like, I’m really working on. I really wish I could have fucking worked on it this week, but I’m working on it this weekend.

243 00:27:25.700 ⇒ 00:27:28.300 Uttam Kumaran: Is, like, what are the standards we need to hit?

244 00:27:28.610 ⇒ 00:27:31.219 Uttam Kumaran: I… I feel like, and maybe you tell me, like.

245 00:27:32.330 ⇒ 00:27:44.579 Uttam Kumaran: I’m thinking about trying to use two other… one or two other businesses as an example, because ultimately, like, everything in consulting is jargon, and it’s sometimes hard to, like.

246 00:27:44.710 ⇒ 00:27:55.879 Uttam Kumaran: understand, actually, what I’m talking about. I love going to restaurants, and so I tend to use restaurant analogies a lot. If that’s… if that’s helpful, then I’m gonna bias towards, like.

247 00:27:56.150 ⇒ 00:28:00.850 Uttam Kumaran: breaking every single example and matching it to, like, something you would expect at a Michelin star restaurant.

248 00:28:01.260 ⇒ 00:28:02.800 Pranav: Yeah, I think that’s great, like.

249 00:28:02.800 ⇒ 00:28:06.670 Uttam Kumaran: If you have another… if you have another example, like, we could do sports as well, like…

250 00:28:06.900 ⇒ 00:28:09.740 Uttam Kumaran: Demi likes soccer, I could do, like.

251 00:28:09.910 ⇒ 00:28:11.849 Uttam Kumaran: We could use soccer, but, like.

252 00:28:12.640 ⇒ 00:28:20.240 Uttam Kumaran: I think that way, you have a standard, and then you have another point of reference for the standard that isn’t just us internally, right?

253 00:28:20.240 ⇒ 00:28:20.830 Pranav: Right.

254 00:28:22.000 ⇒ 00:28:22.690 Uttam Kumaran: Everyone’s…

255 00:28:22.690 ⇒ 00:28:36.819 Pranav: how a restaurant functions, they’ll be able to understand very clearly, like, an initiative that a restaurant has, and it’ll be really easy just to high-level, like, go down from initiative project to milestone, and, like, even technical approach. Yeah.

256 00:28:37.250 ⇒ 00:28:39.380 Pranav: So, yeah, I mean, I like that, because…

257 00:28:39.380 ⇒ 00:28:39.960 Uttam Kumaran: Okay.

258 00:28:40.170 ⇒ 00:28:42.590 Pranav: I think it gives us, like, a clear…

259 00:28:42.590 ⇒ 00:28:46.530 Uttam Kumaran: I want to go to you, too, and be like, hey, we missed this standard.

260 00:28:46.840 ⇒ 00:28:53.839 Uttam Kumaran: Like, on this project. Like, and I… I have it written in my notes, but, like, standards could be, like.

261 00:28:54.450 ⇒ 00:28:56.829 Uttam Kumaran: Come prepared to meetings.

262 00:28:57.240 ⇒ 00:29:02.099 Uttam Kumaran: And then I could be like, hey, we both agreed on these standards, but that didn’t happen.

263 00:29:02.270 ⇒ 00:29:05.119 Uttam Kumaran: Another thing could be, like,

264 00:29:06.470 ⇒ 00:29:10.039 Uttam Kumaran: Another standard that I had is, like,

265 00:29:10.450 ⇒ 00:29:23.939 Uttam Kumaran: under-promise, over-deliver. And I was like, hey, on this client, we actually under-delivered and over-promised, right? So, the standards are gonna seem kind of like phrasing, but it’s gonna… it’s gonna be a lot about, like, what is our way of working?

266 00:29:24.050 ⇒ 00:29:29.059 Uttam Kumaran: What is our agreed-upon set of, like, principles that the delivery team operates in?

267 00:29:29.710 ⇒ 00:29:41.359 Uttam Kumaran: From there, everything we do can be judged on those standards. From the project plan, to the ticket, to, like, the way we interact with clients, the way we interact with each other, can be, like, always traced back to

268 00:29:41.740 ⇒ 00:29:42.540 Uttam Kumaran: bike.

269 00:29:43.450 ⇒ 00:29:53.910 Uttam Kumaran: the standards, right? And… and that’s sort of, like, what I want to do in this is, like… and I think, B, another thing that got missed here is, like, I want to have a standard

270 00:29:54.330 ⇒ 00:29:56.199 Uttam Kumaran: In every single section.

271 00:29:56.930 ⇒ 00:30:01.829 Uttam Kumaran: on this, on this thing. So instead of rule, let’s do standard.

272 00:30:02.350 ⇒ 00:30:05.430 Uttam Kumaran: And you could just put in, like, what you have now, but, like.

273 00:30:05.540 ⇒ 00:30:23.349 Uttam Kumaran: that’s… that way, it’s always… we’re always going to be able to trace back, but this is where, also, Pranav, like, I’m… it’s not like… because you’re taking the heat of the client off of the service lead, I’m going to go to them and be like, yo, you need to actually have a level of depth on AI that is greater than mine.

274 00:30:23.350 ⇒ 00:30:31.040 Uttam Kumaran: Like, if I’m coming in and I’m recommending GWS CLI because I’m fucking around in my free time, that is not okay.

275 00:30:31.050 ⇒ 00:30:31.600 Uttam Kumaran: Like.

276 00:30:31.600 ⇒ 00:30:32.140 Pranav: Yeah.

277 00:30:32.830 ⇒ 00:30:35.700 Uttam Kumaran: How am I the person here that’s cutting edge?

278 00:30:35.890 ⇒ 00:30:37.540 Uttam Kumaran: Like, you know what I mean?

279 00:30:38.030 ⇒ 00:30:45.259 Uttam Kumaran: that’s what I want to be able to say. I want to be able to go to the data team, like, hey, you said it’s gonna take you 3 weeks to get this dashboard out.

280 00:30:45.930 ⇒ 00:30:50.610 Uttam Kumaran: I feel like in this next hour, I could show you how to do it, end-to-end.

281 00:30:51.510 ⇒ 00:30:54.939 Uttam Kumaran: Why don’t you know that? What are you doing about, like.

282 00:30:55.000 ⇒ 00:31:08.369 Uttam Kumaran: And so that’s why I’m gonna go to Demi and say, like, we have these agent… we have, like, why aren’t you leveraging agents to write dbt models? Okay, I don’t know, I haven’t tried it. Go try it. You run your service, you are supposed to be the cutting edge

283 00:31:08.370 ⇒ 00:31:18.850 Uttam Kumaran: in that service. So, like, you should be researching what is more we can do, how can we move this faster? It can be more reliable? And so I’m gonna measure them on, outages and bugs.

284 00:31:19.380 ⇒ 00:31:22.989 Uttam Kumaran: I’m gonna measure them on adherence to the timelines.

285 00:31:24.050 ⇒ 00:31:29.709 Uttam Kumaran: I’m gonna have them also start to engine manage, like, be engineering managers for their team.

286 00:31:30.020 ⇒ 00:31:31.750 Uttam Kumaran: Right?

287 00:31:32.290 ⇒ 00:31:40.180 Uttam Kumaran: And so, like, that’s where I’m… the pressure’s gonna hit them in that way pretty hard, right? So you’re confident when you go to the client, like.

288 00:31:40.900 ⇒ 00:31:43.510 Uttam Kumaran: You know, the, like, let’s take a…

289 00:31:43.940 ⇒ 00:31:49.459 Uttam Kumaran: let’s take something I, like, I ate recently. Like, let’s just… like, I had this bone marrow dish.

290 00:31:49.710 ⇒ 00:31:53.160 Uttam Kumaran: I know there’s someone in the kitchen that all they do is bone marrow.

291 00:31:53.270 ⇒ 00:31:57.799 Uttam Kumaran: It’s not like the waitress is always having to be like, I wonder if this bone marrow is raw.

292 00:31:58.330 ⇒ 00:31:59.040 Pranav: Yep.

293 00:31:59.040 ⇒ 00:32:13.989 Uttam Kumaran: the waitress has to go out, be like, hey everyone, like, this is our star dish, this is the bone marrow, like, blah blah blah, age, brown sugar, blah blah blah, with the something relish, blah blah blah. Like, I also heard it’s your birthday, we added extra bone marrow, like, that is the fucking…

294 00:32:14.150 ⇒ 00:32:15.860 Uttam Kumaran: Waitress’s job.

295 00:32:16.070 ⇒ 00:32:22.869 Uttam Kumaran: If it’s raw, though, who gets yelled at? The waitress. It’s like, you’re not coming to the kitchen.

296 00:32:23.020 ⇒ 00:32:27.639 Uttam Kumaran: But then who’s in the kitchen? There’s a head chef in the kitchen being like, yo.

297 00:32:28.190 ⇒ 00:32:45.239 Uttam Kumaran: this is about to get, like, either I’m gonna step in, and these things cannot come out raw, or, like, we’re gonna do it again, and we’re gonna do it again and again until they go out. So that’s, like, what I want the responsibility layer to be, is that you can trust that the things that are getting shipped

298 00:32:45.490 ⇒ 00:32:47.380 Uttam Kumaran: our, our quality.

299 00:32:47.500 ⇒ 00:32:53.090 Uttam Kumaran: And your job is to package it into the dish, wipe the plate, deliver it, like…

300 00:32:53.410 ⇒ 00:32:58.989 Uttam Kumaran: like, know what their… when their birthdays are, know all the details, right? You know? Yeah. Yeah.

301 00:33:00.520 ⇒ 00:33:01.140 Pranav: Yeah.

302 00:33:01.470 ⇒ 00:33:04.039 Pranav: And so, the standards there.

303 00:33:05.750 ⇒ 00:33:08.280 Pranav: I think that’ll be… Yeah. That’ll be…

304 00:33:08.280 ⇒ 00:33:09.979 Uttam Kumaran: I’m working on that, yeah.

305 00:33:09.980 ⇒ 00:33:10.650 Pranav: Yeah.

306 00:33:11.180 ⇒ 00:33:16.660 Pranav: Okay, cool. Yeah, let me… let me hop back into just, like, writing up this feed-in thing, but…

307 00:33:17.520 ⇒ 00:33:22.370 Uttam Kumaran: Do you want to try to use this thing? I mean, I could also give… I can… I can give Eden…

308 00:33:22.950 ⇒ 00:33:25.899 Uttam Kumaran: Feedback live now, or… whatever.

309 00:33:26.350 ⇒ 00:33:31.600 Pranav: I mean, so, yeah, if you want to, we can rip through, like, the milestones that I created yesterday.

310 00:33:31.600 ⇒ 00:33:32.240 Uttam Kumaran: Sure.

311 00:33:32.240 ⇒ 00:33:34.640 Pranav: it was still kind of done with the… I think I.

312 00:33:34.640 ⇒ 00:33:35.450 Uttam Kumaran: Let’s do it, let’s do it.

313 00:33:35.470 ⇒ 00:33:38.800 Pranav: better, but let’s, let’s just talk about it, and I’ll make up.

314 00:33:38.800 ⇒ 00:33:39.320 Uttam Kumaran: Yes.

315 00:33:40.840 ⇒ 00:33:41.390 Pranav: Okay.

316 00:33:41.850 ⇒ 00:33:46.420 Pranav: Want me to share my screen?

317 00:33:46.610 ⇒ 00:33:47.190 Uttam Kumaran: Yeah.

318 00:33:47.460 ⇒ 00:33:48.090 Pranav: Alright.

319 00:33:48.770 ⇒ 00:33:50.179 Pranav: Let me pull it up real quick.

320 00:33:59.550 ⇒ 00:34:01.360 Pranav: Okay… yeah.

321 00:34:03.490 ⇒ 00:34:05.449 Pranav: Oh, am I sharing the wrong one? Shit.

322 00:34:11.320 ⇒ 00:34:12.510 Pranav: Yeah, there we go.

323 00:34:16.989 ⇒ 00:34:17.760 Pranav: Okay.

324 00:34:19.070 ⇒ 00:34:21.289 Pranav: You can see my screen, right?

325 00:34:23.159 ⇒ 00:34:23.849 Uttam Kumaran: Yes, sir.

326 00:34:24.050 ⇒ 00:34:25.000 Pranav: Okay, cool.

327 00:34:25.210 ⇒ 00:34:27.520 Pranav: Yeah, so I…

328 00:34:27.520 ⇒ 00:34:40.209 Uttam Kumaran: On this first one, I was… I was just, like, I think the first milestone’s great, we can move on. Like, getting access to shit, I think it’s gonna take that amount of time. This piece is where, like, I wanted to challenge the technical plan.

329 00:34:40.219 ⇒ 00:34:40.769 Pranav: Right.

330 00:34:40.770 ⇒ 00:34:42.670 Uttam Kumaran: Because I…

331 00:34:43.010 ⇒ 00:34:49.560 Uttam Kumaran: I am… and dude, you know, one way you can validate is, like, you can… why don’t… you should just try this on our shit.

332 00:34:49.710 ⇒ 00:34:54.340 Uttam Kumaran: like, I’ll give you GW… you have GWS app, you can just install it.

333 00:34:54.510 ⇒ 00:34:57.330 Uttam Kumaran: See if you can build some shit like this for us, like…

334 00:34:57.460 ⇒ 00:35:01.430 Uttam Kumaran: Meaning, I think you’re gonna find… I think, to give you the technical side.

335 00:35:01.780 ⇒ 00:35:07.039 Uttam Kumaran: Yes, you’re pulling in, like, weeks and weeks of calendar events, but, like, how many? Do you think it’s, like.

336 00:35:07.570 ⇒ 00:35:08.790 Uttam Kumaran: 100,000?

337 00:35:09.640 ⇒ 00:35:11.370 Uttam Kumaran: Is it, like, less than a thousand?

338 00:35:12.660 ⇒ 00:35:18.709 Pranav: Yeah, I think the idea here is, though, like, we’re also bringing in, like, Slack data, too.

339 00:35:19.020 ⇒ 00:35:19.700 Pranav: And then…

340 00:35:19.700 ⇒ 00:35:21.310 Uttam Kumaran: Slack, Slack, I understand.

341 00:35:21.310 ⇒ 00:35:25.850 Pranav: And we’re bringing it across the organization, not just for a.

342 00:35:25.850 ⇒ 00:35:26.920 Uttam Kumaran: Okay. Okay.

343 00:35:26.920 ⇒ 00:35:28.909 Pranav: That’s what we’re trying to scale up to, right?

344 00:35:28.910 ⇒ 00:35:29.799 Uttam Kumaran: Yeah, I see, I see.

345 00:35:29.800 ⇒ 00:35:32.960 Pranav: Can’t build a solution just for, like, this problem, and then completely start from scratch.

346 00:35:32.960 ⇒ 00:35:37.639 Uttam Kumaran: But then I think what I… I think what I would say is that I just want to avoid

347 00:35:38.450 ⇒ 00:35:49.800 Uttam Kumaran: where we can, purchasing additional infrastructure. So, like, I’m tr… I’m getting… I have a little bit of PTSD from, like, the Lilo polyatomic thing. So what I want you to try is, like.

348 00:35:50.290 ⇒ 00:36:03.850 Uttam Kumaran: I think you can pull this data for Calendar, Gmail, and Drive through the GWS client, like, through the… to the CLI. Yes, I think you can land it into BigQuery. I don’t think the… I don’t think…

349 00:36:05.070 ⇒ 00:36:07.609 Uttam Kumaran: I don’t… I don’t think this is gonna take that long.

350 00:36:08.110 ⇒ 00:36:08.750 Pranav: Okay.

351 00:36:09.450 ⇒ 00:36:14.920 Uttam Kumaran: Is I guess what I’m… what I’m… what I’m trying to say. Like, 40 hours to do that?

352 00:36:15.890 ⇒ 00:36:17.820 Pranav: Should we start with just the technical implementation?

353 00:36:17.820 ⇒ 00:36:23.139 Uttam Kumaran: But this is also… this is also one thing I’ll say, is this is a… this is not an AI service.

354 00:36:23.380 ⇒ 00:36:29.579 Uttam Kumaran: So, one thing that I wanted to… one thing that I wanted that’s in our new document is this is a data service.

355 00:36:29.880 ⇒ 00:36:30.480 Pranav: Yup.

356 00:36:30.650 ⇒ 00:36:39.920 Uttam Kumaran: So Away should be giving you feedback on this piece, you know what I mean? So that’s the thing we did… we didn’t agree on, is before, I was like, it’s Eden, it’s Pranav and Sam.

357 00:36:40.230 ⇒ 00:36:45.230 Uttam Kumaran: Sam is not going to be able to give you the best service for data engineering.

358 00:36:45.830 ⇒ 00:36:50.470 Uttam Kumaran: Yeah. Awash should sign off on this milestone, this… on this one.

359 00:36:50.810 ⇒ 00:36:56.280 Uttam Kumaran: And I think he’s… and he’s gonna tell you the same thing. That’s my bad, I didn’t… I… I wasn’t… I didn’t make that clear.

360 00:36:56.480 ⇒ 00:37:03.379 Uttam Kumaran: He’s gonna tell you exactly how to do this. And we already have infrastructure built for this for Eden. He’s the guy.

361 00:37:04.530 ⇒ 00:37:06.270 Pranav: Okay, so then…

362 00:37:06.430 ⇒ 00:37:13.000 Uttam Kumaran: But for now, but for today, for today, if you need context, I can give you the context, but… yeah.

363 00:37:13.000 ⇒ 00:37:14.740 Pranav: Okay,

364 00:37:16.070 ⇒ 00:37:28.829 Pranav: The thing about this, too, is, right, like, we fit it into the timeline, so what we’re gonna do is only be able to ship quicker, right? So I’m wondering, what do we… what changes do we make?

365 00:37:31.180 ⇒ 00:37:36.190 Pranav: Like, at the end of the day, the milestone is still the same thing. It’s still data ingestion and it’s still backfill.

366 00:37:36.410 ⇒ 00:37:37.999 Uttam Kumaran: Yeah, you’d get it done faster.

367 00:37:38.000 ⇒ 00:37:40.219 Pranav: We just do it faster.

368 00:37:40.800 ⇒ 00:37:48.749 Uttam Kumaran: Well, dude, that’s what I’m saying, under-promise, over-deliver. Get it done faster, and then you’re in the clear.

369 00:37:48.750 ⇒ 00:37:49.330 Pranav: hurt.

370 00:37:49.830 ⇒ 00:37:50.170 Uttam Kumaran: Yeah.

371 00:37:50.430 ⇒ 00:37:51.260 Pranav: Right? Yes.

372 00:37:51.260 ⇒ 00:37:51.780 Uttam Kumaran: Success.

373 00:37:52.040 ⇒ 00:37:53.279 Pranav: And then what we do is we.

374 00:37:53.280 ⇒ 00:37:56.649 Uttam Kumaran: Well, well, yeah, that’s… so that’s also… this is the difference between, like.

375 00:37:56.840 ⇒ 00:38:04.510 Uttam Kumaran: if you… if we already signed an SOW with the milestones, And you’re like, Those are fair milestones.

376 00:38:04.810 ⇒ 00:38:23.840 Uttam Kumaran: with no… and this is, like, we can hit that with no optimization. Dude, you’re in a great spot. The client is comfortable with those milestones, and I’m gonna come here and tell you that there’s ways for us to speed it up. So you’re in the perfect spot to, like, over-deliver. Right. And so my… that’s gonna be my suggestion, is

377 00:38:24.250 ⇒ 00:38:28.720 Uttam Kumaran: ensure that, like, I think there’s… this is where, again, this is actually a great example of, like.

378 00:38:29.590 ⇒ 00:38:35.730 Uttam Kumaran: I’m always gonna push for us to try to do things faster for clients and do more for clients.

379 00:38:35.770 ⇒ 00:38:53.759 Uttam Kumaran: But I think it’s healthy for you to be like, well, this is already fast enough, the client is happy about this. Like, on Element, I learned this, is that on Element, we were trying to move fast, and actually, the incremental, like, they weren’t even aware that, like, we were moving fast. They were, like, just assuming this is how fast it goes. So I was screwing us.

380 00:38:54.110 ⇒ 00:38:56.310 Uttam Kumaran: Meaning, like, I should have went slower.

381 00:38:56.810 ⇒ 00:38:57.230 Pranav: Yeah.

382 00:38:57.230 ⇒ 00:39:00.439 Uttam Kumaran: Not in an effort to, like, sandbag, but, like.

383 00:39:00.880 ⇒ 00:39:08.040 Uttam Kumaran: there’s a limit. And so I should have been, like, I should have paced it out naturally. Demi gave me this feedback. It’s like, we’re sometimes too aggressive.

384 00:39:08.340 ⇒ 00:39:15.300 Uttam Kumaran: With our timelines, and so do the timeline that the client is really… is happy about, and then try to over-exceed.

385 00:39:15.580 ⇒ 00:39:21.750 Pranav: Exactly, and I think why I’m not questioning this that much right now is because I know it fits in the timeline that they agreed upon.

386 00:39:21.780 ⇒ 00:39:31.659 Pranav: Right? Like, in the chat that Robert, Danny, and I had, like, they were just like, okay, yeah, we can get this whole thing done in 2 months, and that’s what we’re doing here. 2 months of 60 hours per month.

387 00:39:31.680 ⇒ 00:39:44.890 Pranav: that’s what we scoped this whole thing as, so, like, I am confident that, like, nothing here is gonna scream, like, hey, why is this taking so long? Because at the end of the day, we’re getting the final product exactly when we agreed we would get it done.

388 00:39:45.120 ⇒ 00:39:49.400 Pranav: And then what’s gonna actually happen is it’s like, okay, we under-promised, that’s great, so we can…

389 00:39:49.780 ⇒ 00:39:52.540 Pranav: get things done sooner, if we go to GW.

390 00:39:52.860 ⇒ 00:40:01.420 Pranav: Yeah, okay, cool. So then, this stays the same for now. And then, yeah.

391 00:40:02.660 ⇒ 00:40:06.119 Pranav: This is one other part of,

392 00:40:07.940 ⇒ 00:40:13.200 Pranav: this data anonymization part, I think it’s pretty straightforward. I haven’t done it myself.

393 00:40:13.480 ⇒ 00:40:18.539 Pranav: But, yeah, this is one thing that Sam brought up, too.

394 00:40:24.450 ⇒ 00:40:26.049 Uttam Kumaran: The data anonymization?

395 00:40:26.050 ⇒ 00:40:26.630 Pranav: Yo.

396 00:40:28.180 ⇒ 00:40:30.700 Uttam Kumaran: This is, again, gonna be, an awash thing.

397 00:40:30.910 ⇒ 00:40:33.609 Uttam Kumaran: I think… I think your hours estimation is fine, though.

398 00:40:33.930 ⇒ 00:40:34.970 Pranav: Okay, cool.

399 00:40:35.370 ⇒ 00:40:40.620 Pranav: And also, how I estimated hours is just, I just condensed the…

400 00:40:41.220 ⇒ 00:40:50.550 Pranav: the… the sections that Sam gave. So these are all just, like, easily traced back, like, I think, cool, cool, cool. So, like, those hours are just based off of that.

401 00:40:50.750 ⇒ 00:40:51.380 Uttam Kumaran: Okay.

402 00:40:51.380 ⇒ 00:41:00.489 Pranav: And then, so yeah, client-facing milestones. Like, up until this point, like, what we’re doing is we’re just kind of describing to them the process of, like, what we’re doing to, like.

403 00:41:00.710 ⇒ 00:41:10.970 Pranav: pull it… pull the data, right? Okay. But now, at this point, we can actually generate reports, we can actually, like, generate demos for them. And so…

404 00:41:12.150 ⇒ 00:41:20.759 Pranav: Yeah, so the first thing we’re gonna do is just, like, okay, we have all this data in the warehouse, or wherever we end up keeping it, and then we’re going to be able to find the.

405 00:41:20.760 ⇒ 00:41:25.290 Uttam Kumaran: So, 2P, yeah, I’m with you. I think Milestone 4, this is a strategy service.

406 00:41:26.690 ⇒ 00:41:32.309 Uttam Kumaran: You should think about how you can leverage the strategy team to give you the requirements for the report.

407 00:41:33.310 ⇒ 00:41:33.920 Pranav: Okay.

408 00:41:34.200 ⇒ 00:41:45.860 Uttam Kumaran: I care less about how to produce the report, that’s fine. Yeah. But what is in the report itself seems a lot like a typical analytics, like, one-pager dashboard. You should…

409 00:41:46.400 ⇒ 00:41:48.930 Uttam Kumaran: call… Jasmine.

410 00:41:49.820 ⇒ 00:41:50.740 Pranav: Okay, cool.

411 00:41:51.830 ⇒ 00:41:52.789 Pranav: It’s good to know.

412 00:41:56.460 ⇒ 00:41:57.130 Pranav: Okay.

413 00:42:07.770 ⇒ 00:42:08.650 Pranav: Yeah.

414 00:42:09.170 ⇒ 00:42:14.040 Pranav: So… After 5 to 10 hours, like, we’re gonna have, like, that initial just…

415 00:42:14.240 ⇒ 00:42:20.059 Pranav: display of, like, okay, these are the themes we’re seeing, then we… that’s gonna be kind of a presentation, and then…

416 00:42:20.390 ⇒ 00:42:31.119 Pranav: Maybe just, like, the very next call, like, intro week call, like, within a few days. Like, we then have, like, a refined summary of just, like, tuning what are the clusters that we’re seeing in the data.

417 00:42:31.120 ⇒ 00:42:32.109 Uttam Kumaran: Yeah, okay.

418 00:42:33.010 ⇒ 00:42:34.070 Pranav: Yup.

419 00:42:35.250 ⇒ 00:42:38.169 Pranav: And then here is just, like, on top.

420 00:42:38.170 ⇒ 00:42:43.710 Uttam Kumaran: So for this bandwidth signals report, is this, like, gonna be a dashboard? Is this, like…

421 00:42:44.170 ⇒ 00:42:45.660 Uttam Kumaran: What, like, what is the reporting.

422 00:42:45.660 ⇒ 00:42:53.889 Pranav: How they wanted the report is that they just wanted it in their inbox. The automation that they wanted was just, like, to the CEO, like, weekly, they get a report.

423 00:42:53.890 ⇒ 00:42:59.420 Uttam Kumaran: Well, then here’s my suggestion, is, like, we already implemented Omni as our BI tool.

424 00:42:59.420 ⇒ 00:43:00.130 Pranav: Yeah.

425 00:43:00.130 ⇒ 00:43:04.040 Uttam Kumaran: So you should… again, this is gonna be a strategy team question.

426 00:43:05.580 ⇒ 00:43:18.209 Uttam Kumaran: you should just… you create the report in Omni, because then you can use their stuff for sending it out. Like, Omni has the ability to do Slack send-outs, email send-outs, it looks really beautiful, you do all the metrics in there.

427 00:43:19.200 ⇒ 00:43:19.930 Pranav: Okay.

428 00:43:20.280 ⇒ 00:43:25.650 Pranav: how I think about Omni is that it’s, like, live data, and this is, like, by nature, not supposed to be, like.

429 00:43:25.760 ⇒ 00:43:29.940 Pranav: You’re not supposed to… you’re not going to get insights on a, like, a…

430 00:43:30.250 ⇒ 00:43:32.909 Pranav: like, whenever you log into Omni. Like, the idea.

431 00:43:32.910 ⇒ 00:43:37.170 Uttam Kumaran: Well, you can definitely prevent them from logging in and seeing it.

432 00:43:37.430 ⇒ 00:43:44.490 Uttam Kumaran: And you can just have it… the schedules… I’m just saying the scheduling infrastructure and the visualizations, you don’t want to be a bill, dude.

433 00:43:45.920 ⇒ 00:43:49.619 Uttam Kumaran: Like, you don’t wanna… you don’t wanna build bar charts and shit like that.

434 00:43:50.690 ⇒ 00:43:58.960 Uttam Kumaran: I guess this is where, like, I guess this may be a debate on, like, what we sold them, because I’m thinking, like, if you want to build a simple dashboard with metrics and stuff.

435 00:43:59.690 ⇒ 00:44:04.679 Uttam Kumaran: sitting on data, you can build it in Omni, but, like, nobody will have live access, like.

436 00:44:04.850 ⇒ 00:44:11.070 Uttam Kumaran: You can refresh the dashboard once a week, just send it, and block UI access from it.

437 00:44:11.330 ⇒ 00:44:19.830 Pranav: Oh, okay. Yeah, I think that actually is a good idea, then. Okay. So then, what makes more sense here, instead of just having 3 weeks of reports, this can actually be…

438 00:44:59.870 ⇒ 00:45:12.699 Pranav: Okay, so yeah, the deliverable for this can actually be an Omni dashboard, which can then export a report to an email on a weekly cadence, and that can be automated as well.

439 00:45:13.800 ⇒ 00:45:15.359 Pranav: Right. Okay.

440 00:45:18.070 ⇒ 00:45:19.630 Pranav: And then…

441 00:45:23.530 ⇒ 00:45:24.490 Pranav: Okay.

442 00:45:25.230 ⇒ 00:45:33.150 Pranav: These two maybe can be… Maybe what this is, is like… Maybe I put this, actually…

443 00:45:38.480 ⇒ 00:45:42.670 Pranav: I think what’s gonna be important here, too, is just to have, like, the…

444 00:45:43.090 ⇒ 00:45:46.839 Pranav: That discussion with, like, okay, findings, and then, like…

445 00:45:46.970 ⇒ 00:46:04.430 Pranav: refining that for, like, the final product. So we have, like, a report that we present, basically, to Danny, and then we can say, like, we’re noticing X, Y, and Z, and he can help us tune these signals to, like, to find… like, to actually finalize them. And so…

446 00:46:04.860 ⇒ 00:46:13.989 Pranav: That’s what 6 is, and then 7 is, like… 6 is, like, initial presentation, 7 is, like, the tuned signals, and then that’s where I think we can also include the Omni dashboard.

447 00:46:16.740 ⇒ 00:46:17.400 Uttam Kumaran: Yes.

448 00:46:17.400 ⇒ 00:46:28.990 Pranav: And then the last milestone is just, like, you know, any final refinements that he sees that need to be made to the Omni dashboard need to be made to the email report, and then also just, like, documentation.

449 00:46:29.360 ⇒ 00:46:30.180 Pranav: Okay.

450 00:46:34.880 ⇒ 00:46:35.620 Uttam Kumaran: Yeah.

451 00:46:35.740 ⇒ 00:46:41.439 Uttam Kumaran: So this is where, like, I just… I just think, like, the technical plan on this you should redo.

452 00:46:43.930 ⇒ 00:46:44.460 Uttam Kumaran: Like…

453 00:46:45.900 ⇒ 00:46:47.390 Pranav: Should I read that?

454 00:46:47.390 ⇒ 00:46:51.849 Uttam Kumaran: Well, like… No, I don’t think… I mean, like, what are you gonna present on today?

455 00:46:53.290 ⇒ 00:46:59.290 Pranav: So, I mean, this is my first kickoff call, so I’m thinking the idea is just like, hey, this is…

456 00:46:59.290 ⇒ 00:47:01.179 Uttam Kumaran: You already met… you already met Danny, right?

457 00:47:01.180 ⇒ 00:47:02.200 Pranav: I met Danny, yeah, yeah.

458 00:47:02.200 ⇒ 00:47:04.750 Uttam Kumaran: Okay, okay, then… then I think,

459 00:47:07.140 ⇒ 00:47:08.960 Uttam Kumaran: Can you scroll up a little bit?

460 00:47:09.860 ⇒ 00:47:15.360 Uttam Kumaran: So, the AI part of this is what? Like, this… it’s the signals, right?

461 00:47:16.480 ⇒ 00:47:29.159 Uttam Kumaran: So this is where you’re gonna not only have data, but then you’re gonna have an AI sort of analyze and produce a report, right? Okay, okay. So, I guess my point would be, this is the only thing Sam should give you feedback on.

462 00:47:29.160 ⇒ 00:47:29.699 Pranav: Yeah, you’re right.

463 00:47:30.520 ⇒ 00:47:36.360 Uttam Kumaran: And, and, like, 5 and

464 00:47:36.650 ⇒ 00:47:40.630 Uttam Kumaran: Or 4, 5, and 6, like, I don’t know.

465 00:47:41.250 ⇒ 00:47:46.819 Uttam Kumaran: And my suggestion, and I could… if you want, I can put this into the notes, into this, but, like.

466 00:47:47.090 ⇒ 00:47:50.530 Uttam Kumaran: My suggestion is gonna be, the rest is a data problem.

467 00:47:51.000 ⇒ 00:47:56.080 Uttam Kumaran: Like, getting the data to the AI, and then getting it in something you can send out.

468 00:47:56.190 ⇒ 00:48:15.729 Uttam Kumaran: Yep. That’s a… that’s a… we are… we already do some of this shit for Eden. You should just re… reuse our normal stuff, and you should get it into Omni. I think what I can suggest for you, though, is, like, do the dashboard in Omni, and then send that to, like, in addition with, like, some AI commentary.

469 00:48:16.250 ⇒ 00:48:16.830 Pranav: Hmm.

470 00:48:16.830 ⇒ 00:48:18.600 Uttam Kumaran: And that’s a really great thing.

471 00:48:18.870 ⇒ 00:48:23.250 Uttam Kumaran: Okay. Right, and so if you scroll… so if you scroll down to the… I think if you scroll down to the end.

472 00:48:23.750 ⇒ 00:48:25.650 Uttam Kumaran: So milestone 6, milestone 7.

473 00:48:30.520 ⇒ 00:48:35.000 Uttam Kumaran: Cool. So, I think this is where you should try to focus the meeting on two things.

474 00:48:35.140 ⇒ 00:48:38.280 Uttam Kumaran: You should focus the meeting on the sexiest part, which is…

475 00:48:38.470 ⇒ 00:48:40.819 Uttam Kumaran: What is… what are the signals you want?

476 00:48:41.250 ⇒ 00:48:43.270 Uttam Kumaran: Have you guys already outlined that, or no?

477 00:48:45.780 ⇒ 00:48:58.159 Pranav: Yeah, they want to see where is there the most amount of friction happening, and then least amount of product being, like, produced. So, like, basically kind of a ratio, of, like.

478 00:48:58.160 ⇒ 00:49:07.670 Uttam Kumaran: Wait, wait, and even… even higher levels, sorry, sorry, if we just… we just… we just can roleplay, like, how we’re trying to do this project review. You know, do you know what Eden does, and, like, how they make money?

479 00:49:08.340 ⇒ 00:49:10.650 Pranav: Yeah, they sell, like,

480 00:49:11.230 ⇒ 00:49:17.700 Pranav: these, like, like, they sell GLP-1s, they sell, like, yeah, some of that stuff.

481 00:49:18.880 ⇒ 00:49:21.400 Uttam Kumaran: I think one step to go further.

482 00:49:21.400 ⇒ 00:49:21.790 Pranav: Yeah.

483 00:49:21.790 ⇒ 00:49:26.650 Uttam Kumaran: Go through the website, and make sure you’re aware of, like, what the products they sell are.

484 00:49:26.760 ⇒ 00:49:30.899 Uttam Kumaran: Like, if you want to pull up Eden.com right now, or tryEden.com.

485 00:49:31.460 ⇒ 00:49:33.670 Uttam Kumaran: I think it’s gonna be helpful for you to just…

486 00:49:34.460 ⇒ 00:49:39.199 Uttam Kumaran: have, like, a cursory understanding of the fact that, it’s tryEden.com, sorry.

487 00:49:39.360 ⇒ 00:49:40.400 Pranav: Right, you don’t know.

488 00:49:42.410 ⇒ 00:49:50.319 Uttam Kumaran: helpful for you to have a cursory understanding of the fact that they are an online pharmacy, and I think that’s a good way to think about it.

489 00:49:50.320 ⇒ 00:50:05.590 Uttam Kumaran: They have products around all those things at the top, so you can consider them to, Roe, you can consider them… they have stuff like Blue Chew, they have stuff like Finasteride, they have stuff like, they have all the GLP wines, like, they have a lot.

490 00:50:05.590 ⇒ 00:50:20.339 Uttam Kumaran: And so… but consider them just an online pharmacy. I think if you scroll down, what you’re gonna see is that they are, like, a really… they have a lot of marketing. So they’re a really, really marketing and marketing efficiency-driven company.

491 00:50:20.360 ⇒ 00:50:37.940 Uttam Kumaran: And they are very interested in understanding how to get more efficient with their ad dollars, and also, like, how to get people buying more products from them, and get sticky users, right? So with that in mind, like, give me some… give me some framing on, like, how this project fits into, like.

492 00:50:38.230 ⇒ 00:50:41.320 Uttam Kumaran: their broader… Their broader goals.

493 00:50:44.390 ⇒ 00:50:57.240 Pranav: I guess I can kind of have a more narrow understanding of, like, the type of friction that could be happening within the company that could, you know, be the reason why they want to be having this type of product. So…

494 00:50:57.400 ⇒ 00:51:05.100 Pranav: Is it on… new product research, and assessing whether something is actually beneficial for them.

495 00:51:06.850 ⇒ 00:51:14.159 Pranav: current product sales, right? If they’re just, like, an e-commerce company in general, like, that’s gonna be something that you’re thinking about.

496 00:51:15.740 ⇒ 00:51:19.659 Pranav: And then I guess I can just start the conversation there, just get more insight on, like.

497 00:51:20.010 ⇒ 00:51:28.859 Pranav: What are the… the different types of conversations, projects, if you were to, like, you know, broadly bucket them.

498 00:51:28.970 ⇒ 00:51:34.629 Pranav: So we can have some, like, more direction on, like, the themes that we should be looking for to give you, like, more of, like, a…

499 00:51:35.660 ⇒ 00:51:36.280 Pranav: specific.

500 00:51:36.280 ⇒ 00:51:37.020 Uttam Kumaran: Yeah.

501 00:51:37.300 ⇒ 00:51:40.330 Pranav: Understanding of, like, Where is their friction?

502 00:51:40.680 ⇒ 00:51:42.410 Uttam Kumaran: So have a look at this stock.

503 00:51:42.760 ⇒ 00:51:43.310 Pranav: Okay.

504 00:51:43.460 ⇒ 00:51:44.640 Uttam Kumaran: I sent in Zoom.

505 00:51:44.870 ⇒ 00:51:45.450 Pranav: Yep.

506 00:51:46.760 ⇒ 00:51:48.569 Uttam Kumaran: I would say, like.

507 00:51:48.800 ⇒ 00:52:06.520 Uttam Kumaran: memorize, try to memorize the high level of this stock before the meeting, because they… they’ve answered some of these questions. What’s gonna happen is if you go in there and say, what are your biggest pain points? They’re gonna be like, we fucking already told you, like, what are we doing? What are we paying for? So, I… I’m gonna say, it looks like, and again.

508 00:52:07.580 ⇒ 00:52:12.659 Uttam Kumaran: it makes sense. They’re like, what is the team spending on, right?

509 00:52:13.270 ⇒ 00:52:19.390 Uttam Kumaran: like, where are… where are people not, like, handing things off? And, like, how are people using Slack?

510 00:52:19.860 ⇒ 00:52:27.930 Uttam Kumaran: I will tell you, we have a very similar problem, where I’m like, where’s the team spending time on, what are the bottlenecks, and is internal coordination tough?

511 00:52:28.210 ⇒ 00:52:33.469 Uttam Kumaran: So, you can look at some of the things. High communication, low output.

512 00:52:33.830 ⇒ 00:52:51.599 Uttam Kumaran: there’s no real trends of, like, usage of any of these tools, right? And so one of the ways, like, now if I kind of go to, like, brainstorming, so if you scroll down to the expected ROI, this is the thing that I… this is the answer that I was expecting, which is, like.

513 00:52:52.500 ⇒ 00:52:57.749 Uttam Kumaran: Danny needs to know… If his team is actually, like, doing worthwhile shit.

514 00:52:57.880 ⇒ 00:53:03.599 Uttam Kumaran: Totally. Danny needs to know, like, similar to, like, Greg, like, yesterday.

515 00:53:03.720 ⇒ 00:53:09.020 Uttam Kumaran: hey, my people are in, like, 6 hours of meetings. They’re not doing work. Danny needs to know that.

516 00:53:09.570 ⇒ 00:53:10.150 Pranav: Yep.

517 00:53:10.350 ⇒ 00:53:14.409 Uttam Kumaran: Danny needs to know that, like, hey, are there trends in, like.

518 00:53:14.620 ⇒ 00:53:20.219 Uttam Kumaran: Shadow work, like, people doing, like, busy work stuff, like… You know, and so…

519 00:53:20.480 ⇒ 00:53:36.969 Uttam Kumaran: relay, like, what you know about our business onto them. Okay, like, they have no way… a lot of their teams don’t do tickets, so they don’t track work really well. So work happens through Slack, through Google Drive, through calendar meetings. Okay, that’s obviously why those are our core sources.

520 00:53:37.170 ⇒ 00:53:41.180 Uttam Kumaran: But then this is where, like, I want you to go to that meeting, like.

521 00:53:41.410 ⇒ 00:53:46.750 Uttam Kumaran: With almost, like, hey, like, We actually also have this problem.

522 00:53:46.860 ⇒ 00:53:54.869 Uttam Kumaran: we’re solving it in these ways, and, like, here’s some things I’m thinking about. Like, and this is where more of, like, brainstorming. You could say…

523 00:53:54.870 ⇒ 00:53:58.370 Pranav: here, too, is, like, Okay, wh…

524 00:53:58.550 ⇒ 00:54:03.170 Pranav: Am I… like, this seems like… am I running, like, kind of the CSO presentation on this?

525 00:54:03.870 ⇒ 00:54:05.940 Pranav: Like, I thought this was gonna be, like, Robert.

526 00:54:05.940 ⇒ 00:54:11.030 Uttam Kumaran: Well, I think it’s… I don’t… I don’t know, it’s… I think it’s… you gotta call Robert, see?

527 00:54:11.030 ⇒ 00:54:11.410 Pranav: Okay.

528 00:54:11.410 ⇒ 00:54:12.669 Uttam Kumaran: He wants to play this.

529 00:54:12.670 ⇒ 00:54:13.160 Pranav: Yeah, I should talk.

530 00:54:13.160 ⇒ 00:54:21.770 Uttam Kumaran: Robert will appreciate if you come with the play, and be like, should we run this play? Because knowing Robert, and Robert and I are the same.

531 00:54:22.000 ⇒ 00:54:23.540 Uttam Kumaran: Yeah. We’re gonna wing it.

532 00:54:23.680 ⇒ 00:54:30.320 Uttam Kumaran: Because he’s probably not going to think about this until 10 minutes before. I would suggest you come to him with, hey, here’s the play.

533 00:54:30.640 ⇒ 00:54:31.320 Pranav: Yeah.

534 00:54:31.490 ⇒ 00:54:34.170 Uttam Kumaran: And come with… come to him, like, we’re not gonna discuss…

535 00:54:34.480 ⇒ 00:54:37.170 Uttam Kumaran: I don’t want to say BigQuery, I don’t want to say…

536 00:54:37.500 ⇒ 00:54:43.310 Uttam Kumaran: fuck all about that. I want to focus on the middle 3 milestones that matter, which is, like.

537 00:54:43.440 ⇒ 00:54:58.749 Uttam Kumaran: yo, go deeper onto this, like, visibility and effort. Where’s a time where you found out that, like, people were doing shadow work? What sources did you use to do that? Like, did you look at their calendar? You sort of walked them through Slack? Like, what are those things?

538 00:54:59.270 ⇒ 00:55:01.369 Uttam Kumaran: Have him, like, storytell a bit.

539 00:55:01.510 ⇒ 00:55:06.340 Uttam Kumaran: Try not to say, like, don’t… but don’t do the thing, like, what are your biggest challenges? Like.

540 00:55:06.950 ⇒ 00:55:25.939 Uttam Kumaran: Don’t do that, right? Instead, be like, I know your challenges, I know the things you already told to us. This meeting’s gonna be about going one step further. And take control of the meeting, bro. Like, this is where Robert is gonna be very, very happy if you come not as a side piece to him. Like, if you come and you’re like, yo.

541 00:55:26.110 ⇒ 00:55:39.670 Uttam Kumaran: I’m pumped to work with you guys, like, you do the schmoozing, and then you’re like, hey, we heard about these things, of course we are gonna look to deliver those, but I… I need to know a little bit more about this problem. Like, can we go through, like.

542 00:55:39.810 ⇒ 00:55:50.900 Uttam Kumaran: an example person. Like, can we go through an example workstream that’s right now that you’re having these questions about, for example, right? Like, is there a workstream or a person or a team that you’re right now, you’re like.

543 00:55:51.480 ⇒ 00:56:01.340 Uttam Kumaran: is that person even doing this? Like, what are they spending their time on? What am I expecting? Like, walk me through that. The meeting will be a fucking breeze.

544 00:56:01.880 ⇒ 00:56:09.480 Uttam Kumaran: Because people love to just talk about their problems, and they love when people listen. Of course, I don’t know Danny, I don’t know the dynamics, but, like.

545 00:56:09.720 ⇒ 00:56:15.339 Uttam Kumaran: all I know is people love when you’re like, we’re gonna solve this for you, and I need to know a little bit more.

546 00:56:15.470 ⇒ 00:56:25.499 Uttam Kumaran: So that you can actually over-deliver for them, you know? It’s clear that they… he wants some report that shows, like, my team is doing this, here’s where they’re fucking off, here’s where you should probably ask.

547 00:56:25.930 ⇒ 00:56:26.590 Uttam Kumaran: Cool.

548 00:56:26.710 ⇒ 00:56:33.489 Uttam Kumaran: I think that’s, like, whatever. I think this is where you have an opportunity to really kick off the meeting by, like.

549 00:56:34.720 ⇒ 00:56:37.470 Uttam Kumaran: We can do all that, like… like…

550 00:56:37.620 ⇒ 00:56:43.680 Uttam Kumaran: I don’t know if he’s gonna ask how, or, like, show me some examples, but this is where you want to show off your expertise.

551 00:56:43.810 ⇒ 00:56:58.289 Uttam Kumaran: And you want to show the fact that you have a… you’re thinking deeply about their problem when it comes to understanding efficiency of the organization, right? You’re not like, oh, I… you’re not asking about, like, well, we’re gonna have to pipe in Slack here, like…

552 00:56:58.400 ⇒ 00:57:13.500 Uttam Kumaran: don’t talk about that shit. Like, maybe they want to talk about it, you could say, like, yeah, we’re gonna move that data, like we always do, to a place, we’re gonna report on it, we’re gonna use our best-used tools that exist, but, like, I want to try to focus this conversation on, like, an existing pain point.

553 00:57:13.690 ⇒ 00:57:20.680 Uttam Kumaran: So that, dude, if in, like, a month and a half, you’re like, hey, remember that pain point we talked about? Like, here’s how you would have identified it faster.

554 00:57:21.190 ⇒ 00:57:24.770 Uttam Kumaran: And we noticed that that person was, like, literally in, like.

555 00:57:24.950 ⇒ 00:57:27.850 Uttam Kumaran: 30 hours of meetings in their 40-hour week.

556 00:57:28.070 ⇒ 00:57:35.220 Uttam Kumaran: they only send slacks, like, during, like, 5 to 6 p.m. when people are off. Like, that’s the sort of…

557 00:57:35.340 ⇒ 00:57:38.659 Uttam Kumaran: Jazziness that you could do in this meeting, you know?

558 00:57:38.980 ⇒ 00:57:43.709 Pranav: Okay, so how I’m thinking about structuring this meeting, right, just assume, like, I’m the only one there with Danny.

559 00:57:43.710 ⇒ 00:57:44.190 Uttam Kumaran: Yeah.

560 00:57:44.190 ⇒ 00:57:50.609 Pranav: is that, first, I kind of want to just go over, high level, how we’re thinking about, this…

561 00:57:50.970 ⇒ 00:58:08.950 Pranav: this project. And so that’s just gonna be, like, kind of the milestones I presented, I’ll put those into slides. And then I’m gonna be like, okay, a lot of this is straightforward, but there are a few things where I want to ask, like, specific questions, and I want you to tell me, like, some maybe specific stories of, like, what is informing these, like, ROIs that you’re expecting.

562 00:58:09.120 ⇒ 00:58:11.529 Pranav: And so, I’ll talk about, like.

563 00:58:11.930 ⇒ 00:58:31.649 Pranav: Yeah, so… with, like, visibility into effort, like, where… where did this, like, start becoming a concern? Like, did you… where… and what did you do to, like, figure this out if you’re doing it manually? Is it just, like, through, like, Google Calendar, Slack, like, or was it an even more, like, in-depth…

564 00:58:31.780 ⇒ 00:58:41.180 Pranav: investigation exercise that, like, you now are like, okay, this is great, but, like, how do I scale this? And then that kind of gets them to talk a little bit. Yeah.

565 00:58:41.960 ⇒ 00:58:48.250 Pranav: And then… Yeah, and then just asking him to, like, Hmm, yeah.

566 00:58:48.900 ⇒ 00:58:54.390 Pranav: And then I need to think about, like, maybe some relevant questions also, like, on shadow work and bottlenecks.

567 00:58:54.630 ⇒ 00:59:04.450 Uttam Kumaran: Yeah, but do some, like, literally go to AI and be like, yo, tell me some statistics about shadow work. Yeah. Tell me, like, I have access to these sources, like…

568 00:59:04.450 ⇒ 00:59:04.980 Pranav: Yup.

569 00:59:04.980 ⇒ 00:59:11.409 Uttam Kumaran: what’s an example report I can run? Like, switch your mind frame from, like.

570 00:59:12.200 ⇒ 00:59:15.729 Uttam Kumaran: Project manager to now, like, salesy, you know?

571 00:59:15.730 ⇒ 00:59:16.280 Pranav: Okay.

572 00:59:16.470 ⇒ 00:59:21.209 Uttam Kumaran: Because ultimately, you don’t… the more you’re gonna talk about, like, milestones and stuff, like.

573 00:59:21.800 ⇒ 00:59:27.749 Uttam Kumaran: Think about it, it’s a COO. Yeah. Like, he’s gonna care about what the fuck am I getting in 4 weeks.

574 00:59:27.910 ⇒ 00:59:28.889 Uttam Kumaran: Yup. Like…

575 00:59:29.380 ⇒ 00:59:36.690 Uttam Kumaran: I think… but you… but make sure you have it prepared. It’s sort of what I was telling you about. Like, Danny may come in and be like.

576 00:59:37.040 ⇒ 00:59:40.640 Uttam Kumaran: milestones, schmilestones, whatever. Like…

577 00:59:41.070 ⇒ 00:59:48.120 Uttam Kumaran: What is… tell me some ways about, like, let’s say you have… let’s say… project, like, we have this in 4 weeks, like, what are some things we’re gonna be able to do?

578 00:59:50.290 ⇒ 00:59:50.950 Uttam Kumaran: You know?

579 00:59:51.180 ⇒ 01:00:06.539 Uttam Kumaran: Yeah. You should look at your schedule and be like, what the fuck kind of shadow work am I doing? Like, what is shadow work in my life, right? Like, you know? Like, dude, like, think about that, and put yourself in his shoes. But it also may go sideways. He may be like, no, I want to see the project plan, like.

580 01:00:06.540 ⇒ 01:00:11.710 Uttam Kumaran: Okay, hit the project plan, try to bring us back to the… to the fun part, you know?

581 01:00:12.320 ⇒ 01:00:13.050 Pranav: Gotcha.

582 01:00:13.050 ⇒ 01:00:13.650 Uttam Kumaran: Yeah.

583 01:00:15.010 ⇒ 01:00:15.620 Uttam Kumaran: Okay. Yeah.

584 01:00:15.620 ⇒ 01:00:16.179 Pranav: Sounds good.

585 01:00:16.510 ⇒ 01:00:18.090 Pranav: So then, yeah, let me just…

586 01:00:18.380 ⇒ 01:00:26.170 Pranav: like, ping Robert real quick, and then I’ll just start making, like, a slide deck on that. I don’t know where that’s at, okay. So…

587 01:00:26.320 ⇒ 01:00:28.519 Pranav: Yeah, but I feel like I have good direction here.

588 01:00:28.800 ⇒ 01:00:30.009 Uttam Kumaran: Okay, okay, okay, cool.

589 01:00:30.270 ⇒ 01:00:30.890 Pranav: Cool.

590 01:00:31.060 ⇒ 01:00:31.780 Pranav: Alright.

591 01:00:32.110 ⇒ 01:00:34.049 Uttam Kumaran: Okay, dude. Yeah, yeah, of course.

592 01:00:34.230 ⇒ 01:00:34.910 Pranav: See ya.

593 01:00:39.840 ⇒ 01:00:44.820 Uttam Kumaran: Okay… Hey guys.

594 01:00:46.090 ⇒ 01:00:47.000 Brylle Girang: Hello.

595 01:01:04.300 ⇒ 01:01:06.380 Uttam Kumaran: I don’t know, B, if, like, you think…

596 01:01:08.060 ⇒ 01:01:12.959 Uttam Kumaran: Do we want to just go… you think, could we go through, like… can you whip up, maybe,

597 01:01:14.760 ⇒ 01:01:17.840 Uttam Kumaran: I’m trying to think what we could do for default while Demi’s here.

598 01:01:18.560 ⇒ 01:01:19.390 Uttam Kumaran: You know?

599 01:01:20.460 ⇒ 01:01:21.000 Brylle Girang: Yep.

600 01:01:40.390 ⇒ 01:01:44.650 Brylle Girang: Are we not… are you not, have you not fully transitioned default yet to Greg?

601 01:01:45.920 ⇒ 01:01:47.770 Uttam Kumaran: I mean, any… any day now.

602 01:01:48.970 ⇒ 01:01:49.470 Brylle Girang: Okay.

603 01:01:49.470 ⇒ 01:01:50.510 Uttam Kumaran: Like, yeah.

604 01:01:51.080 ⇒ 01:01:53.240 Uttam Kumaran: I mean, but this is where, like, I…

605 01:01:55.220 ⇒ 01:02:02.209 Uttam Kumaran: I didn’t see any message comes out to them today, so I… we’re already halfway through the day. I don’t know…

606 01:02:04.040 ⇒ 01:02:07.059 Uttam Kumaran: Doesn’t seem like he’s gonna be able to get to anything, so…

607 01:02:12.380 ⇒ 01:02:15.320 Brylle Girang: Do you want me to ping him, and then just ask him to join the Zoom?

608 01:02:17.310 ⇒ 01:02:21.790 Uttam Kumaran: No, I don’t want to talk… there’s… there’s nothing to talk about, like, he should…

609 01:02:21.970 ⇒ 01:02:30.840 Uttam Kumaran: it’s pretty clear. This is where I… we don’t… there’s no more… no more meetings, like, he should turn… he has to turn in what we talked about in that meeting into projects and tickets.

610 01:02:30.990 ⇒ 01:02:32.920 Uttam Kumaran: So, that’s it, like…

611 01:02:33.040 ⇒ 01:02:40.360 Uttam Kumaran: There’s nothing else to talk about. I just… if he hasn’t done it, if he’s not planning on doing it today, then I will do it, you know? So…

612 01:02:40.590 ⇒ 01:02:41.740 Uttam Kumaran: That’s… that’s it.

613 01:02:41.840 ⇒ 01:02:42.780 Uttam Kumaran: I feel like.

614 01:02:43.290 ⇒ 01:02:46.589 Uttam Kumaran: But I think maybe for… for Demi, like.

615 01:02:46.880 ⇒ 01:02:48.920 Uttam Kumaran: Can you take a look at that,

616 01:02:49.870 ⇒ 01:02:58.549 Uttam Kumaran: I guess, B, do you have a proposed, like, next steps for default somewhere, based on the meeting, and can Demi, like, reflect on some of that, so we have his thoughts?

617 01:02:59.800 ⇒ 01:03:04.000 Brylle Girang: Okay, I shared everything to Greg, and then…

618 01:03:04.930 ⇒ 01:03:07.069 Uttam Kumaran: In the, in the default channel?

619 01:03:08.020 ⇒ 01:03:20.580 Brylle Girang: No, I met with Greg, through a meeting yesterday, so I made sure that he catches up, and then I shared all our thoughts regarding default and the organization work.

620 01:03:22.200 ⇒ 01:03:27.870 Uttam Kumaran: Okay. Yeah, let’s just send it to the client default channel. I just want to get Demi’s feedback on, like.

621 01:03:28.090 ⇒ 01:03:34.270 Uttam Kumaran: The existing amount of models, and then, like, sort of, like, also thoughts on, like, what we can do next.

622 01:03:45.440 ⇒ 01:03:46.749 Brylle Girang: Sorry, come again.

623 01:03:47.510 ⇒ 01:03:48.850 Brylle Girang: What’s my action item?

624 01:03:49.150 ⇒ 01:03:55.360 Uttam Kumaran: Well, like, what did you send to Greg yesterday? Like, I… what, like, do you have a ver… do you have something I can look at?

625 01:03:56.390 ⇒ 01:04:09.060 Brylle Girang: Okay. Let me pull up a summary. So, it was the discussion, you remember, we talked last week about making sure that Greg understands the current challenges of default when it comes to our organization.

626 01:04:09.840 ⇒ 01:04:14.789 Uttam Kumaran: Okay, but, like, I guess less about that, like, we had a meeting with Default yesterday.

627 01:04:14.960 ⇒ 01:04:17.189 Uttam Kumaran: You have these proposed tickets.

628 01:04:17.570 ⇒ 01:04:17.900 Brylle Girang: Yeah?

629 01:04:17.900 ⇒ 01:04:19.010 Uttam Kumaran: and updates.

630 01:04:20.600 ⇒ 01:04:22.659 Uttam Kumaran: He didn’t give feedback on that.

631 01:04:23.140 ⇒ 01:04:26.910 Uttam Kumaran: Yeah. So, I’m like… Is he gonna…

632 01:04:27.570 ⇒ 01:04:29.940 Uttam Kumaran: Should I get feedback on that? Like…

633 01:04:32.710 ⇒ 01:04:36.710 Uttam Kumaran: I guess let me… I’m just gonna… I just… I guess I’ll just ask him at the delivery channel.

634 01:04:51.070 ⇒ 01:04:58.950 Uttam Kumaran: like, what are all the things we’re asking him to do? So, like, ticket updates from yesterday, Linear project…

635 01:04:59.920 ⇒ 01:05:00.420 Brylle Girang: Yep.

636 01:05:00.990 ⇒ 01:05:02.860 Uttam Kumaran: and milestones…

637 01:05:04.220 ⇒ 01:05:06.470 Brylle Girang: As well as the cleanup of linear tickets.

638 01:05:47.420 ⇒ 01:05:51.400 Uttam Kumaran: Yeah, cause I’m just, like, it’s already almost 11 years, so…

639 01:06:00.300 ⇒ 01:06:04.530 Brylle Girang: Yeah, also for Element Omni, it should be clear to Greg that he should own it.

640 01:06:06.900 ⇒ 01:06:12.149 Uttam Kumaran: Yeah, but dude, this is what I’m saying, like, it doesn’t… it’s not inter… I don’t care anymore about, like.

641 01:06:12.450 ⇒ 01:06:15.440 Uttam Kumaran: Who owns what, like… we’re late.

642 01:06:16.060 ⇒ 01:06:21.049 Uttam Kumaran: if it’s gonna… if it’s not gonna happen, I’m gonna take it. Like, I don’t… I don’t… I’m, like, sort of done.

643 01:06:22.070 ⇒ 01:06:24.860 Uttam Kumaran: Sending notes about, like, who owns what, like…

644 01:06:26.440 ⇒ 01:06:28.790 Uttam Kumaran: That’s just my feedback right now, like…

645 01:06:29.920 ⇒ 01:06:32.880 Uttam Kumaran: I already… I gave it… we’ve given that feedback multiple times, like.

646 01:06:33.880 ⇒ 01:06:39.619 Uttam Kumaran: These things… there’s been… the default meeting was… yesterday afternoon, so I’m like…

647 01:06:42.240 ⇒ 01:06:44.259 Uttam Kumaran: I don’t know, we’ll see. That’s…

648 01:06:46.200 ⇒ 01:06:50.200 Uttam Kumaran: I’m gonna take… I’m gonna… it has to get done one way or another. If it’s me, it’s okay.

649 01:10:11.020 ⇒ 01:10:13.310 Demilade Agboola: I think I’m gonna hop. Do we have any.

650 01:10:13.310 ⇒ 01:10:13.850 Uttam Kumaran: Okay.

651 01:10:14.090 ⇒ 01:10:14.630 Demilade Agboola: Cool.

652 01:10:15.180 ⇒ 01:10:21.039 Uttam Kumaran: No, not really. I guess anything on default, like, any risks or anything?

653 01:10:21.620 ⇒ 01:10:31.089 Demilade Agboola: So on default, I think we’ve basically done the RR-E established trust, because we’re able to show, like, the issues there.

654 01:10:31.350 ⇒ 01:10:39.570 Demilade Agboola: I will just do the final run-through of the QuickBooks modeling and try to push that to Today.

655 01:10:39.960 ⇒ 01:10:47.759 Demilade Agboola: And yeah, we do have the first version of the enablement. Mustafa is out of office today and Monday, I believe.

656 01:10:48.020 ⇒ 01:10:55.679 Demilade Agboola: So, I probably will give a look at that, early Monday as well, just to ensure that everything there is fine.

657 01:10:55.810 ⇒ 01:10:59.430 Demilade Agboola: In terms of… Left off.

658 01:10:59.560 ⇒ 01:11:01.320 Demilade Agboola: I will look at what he’s put.

659 01:11:01.600 ⇒ 01:11:07.179 Demilade Agboola: And then just kind of map that out, in terms of how we want to attack that from next week as well.

660 01:11:08.250 ⇒ 01:11:11.370 Uttam Kumaran: Okay, okay, great. Yeah, next week, Demi,

661 01:11:11.480 ⇒ 01:11:15.409 Uttam Kumaran: I’m gonna… let’s… I wanna grab… I’m gonna grab Tanya to just talk about service.

662 01:11:15.510 ⇒ 01:11:17.889 Uttam Kumaran: Lead stuff.

663 01:11:18.060 ⇒ 01:11:23.629 Uttam Kumaran: Specifically around building a roadmap around AE service.

664 01:11:23.800 ⇒ 01:11:26.500 Uttam Kumaran: Okay. So let’s plan on that for Monday.

665 01:11:27.520 ⇒ 01:11:29.609 Demilade Agboola: Are you going to toss time on, or should I toss time on?

666 01:11:30.060 ⇒ 01:11:34.779 Uttam Kumaran: Do you want to grab time? Maybe grab 45 minutes, just put it wherever you can find.

667 01:11:35.120 ⇒ 01:11:37.820 Demilade Agboola: Sounds good, then. I will do that as we speak.

668 01:11:39.110 ⇒ 01:11:41.079 Uttam Kumaran: Okay, okay, great. Thank you, dude.

669 01:11:41.280 ⇒ 01:11:42.490 Demilade Agboola: Alright, take care.

670 01:11:42.490 ⇒ 01:11:43.230 Uttam Kumaran: Okay, bye.

671 01:11:43.440 ⇒ 01:11:44.090 Demilade Agboola: Right.

672 01:11:44.090 ⇒ 01:11:46.870 Uttam Kumaran: Oh, actually, one second, one second. I, I will,

673 01:11:47.390 ⇒ 01:11:50.650 Uttam Kumaran: Can I send you a couple things to read over the

674 01:11:50.850 ⇒ 01:11:54.939 Uttam Kumaran: the weekend for light reading, I wrote some stuff.

675 01:11:55.280 ⇒ 01:11:56.570 Uttam Kumaran: Okay, sure.

676 01:11:57.060 ⇒ 01:11:58.610 Demilade Agboola: How many people?

677 01:11:58.610 ⇒ 01:12:02.019 Uttam Kumaran: No, no, it’s not like, it’s not like a book, it’s just a plan.

678 01:12:02.270 ⇒ 01:12:03.240 Demilade Agboola: Gotcha, gotcha.

679 01:12:03.490 ⇒ 01:12:08.329 Uttam Kumaran: I just wanna… I just, like, think you’ll find it really interesting.

680 01:12:09.660 ⇒ 01:12:10.910 Uttam Kumaran: Before we talk.

681 01:12:11.160 ⇒ 01:12:12.520 Uttam Kumaran: Hold on.

682 01:12:17.480 ⇒ 01:12:20.160 Demilade Agboola: I think I’ve been able to find some time on your calendar.

683 01:12:21.380 ⇒ 01:12:23.089 Uttam Kumaran: You have it? Okay, hold on.

684 01:12:23.090 ⇒ 01:12:24.090 Demilade Agboola: No, I have, nor have that.

685 01:12:24.090 ⇒ 01:12:24.779 Uttam Kumaran: Okay, okay, okay.

686 01:12:25.150 ⇒ 01:12:29.630 Demilade Agboola: Which isn’t always the easiest, but I have been able to find some time.

687 01:12:30.520 ⇒ 01:12:34.389 Uttam Kumaran: I have to… some of those things on Monday, I’m gonna… I’m gonna leave, but…

688 01:12:34.740 ⇒ 01:12:37.710 Uttam Kumaran: Where… where the hell is this thing?

689 01:12:37.910 ⇒ 01:12:39.790 Demilade Agboola: Alright, sends the invite.

690 01:12:49.120 ⇒ 01:12:53.050 Demilade Agboola: If you are able to kick off stuff, do let me know, because I had somebody doing my,

691 01:12:53.190 ⇒ 01:12:58.880 Demilade Agboola: like, focus time, so if I can move it earlier or later, that’ll be fine, but for now, this still works.

692 01:12:59.170 ⇒ 01:13:08.869 Uttam Kumaran: Okay, I’m gonna send you this in, in the engineering channel.

693 01:13:09.580 ⇒ 01:13:10.309 Demilade Agboola: Okay.

694 01:13:16.290 ⇒ 01:13:18.159 Demilade Agboola: An engineering channel…

695 01:13:38.230 ⇒ 01:13:38.900 Demilade Agboola: Hmm.

696 01:13:42.690 ⇒ 01:13:43.620 Demilade Agboola: Right.

697 01:13:44.620 ⇒ 01:13:45.190 Uttam Kumaran: Okay.

698 01:13:45.500 ⇒ 01:13:48.300 Uttam Kumaran: Yeah, have a look, there’s a lot in this folder, but, like.

699 01:13:49.210 ⇒ 01:13:52.440 Uttam Kumaran: Just like I was doing some thoughts around.

700 01:13:53.100 ⇒ 01:13:58.640 Demilade Agboola: Okay, alright, sounds good. I will give it a look, and we’ll also talk about it on Monday, I assume.

701 01:13:59.170 ⇒ 01:14:00.390 Uttam Kumaran: Okay, okay, perfect.

702 01:14:00.590 ⇒ 01:14:01.790 Demilade Agboola: Alright, sounds good then.

703 01:14:02.170 ⇒ 01:14:02.940 Uttam Kumaran: Thank you.

704 01:14:03.330 ⇒ 01:14:04.030 Demilade Agboola: Catch off.

705 01:14:06.610 ⇒ 01:14:07.170 Brylle Girang: Bye-bye.

706 01:14:15.410 ⇒ 01:14:22.839 Brylle Girang: So, I booked a 30-minute call with the service leads on Tuesday. Do you want to, like, tackle that one by one instead?

707 01:14:23.270 ⇒ 01:14:26.039 Brylle Girang: I booked a call with Awash and Sam.

708 01:14:27.250 ⇒ 01:14:30.360 Brylle Girang: So this was about roadmap planning for Q2.

709 01:14:31.360 ⇒ 01:14:35.180 Uttam Kumaran: Yeah, let’s remove that meeting. Let me think about how we want to do this.

710 01:14:35.630 ⇒ 01:14:37.270 Uttam Kumaran: A little bit over the weekend.

711 01:15:06.580 ⇒ 01:15:10.600 Brylle Girang: Oh, by the way, I need your feedback on the CTA and the week update.

712 01:15:11.370 ⇒ 01:15:14.470 Uttam Kumaran: Okay, yeah, I have to run to a meeting, so I’ll try to do this over Slack.

713 01:15:15.210 ⇒ 01:15:15.800 Brylle Girang: Alright.

714 01:15:16.000 ⇒ 01:15:17.010 Uttam Kumaran: Okay, thanks.