Meeting Title: Brainforge Triage Tickets and Slack Setup Date: 2026-03-19 Meeting participants: Pranav Narahari, JanieceGarcia
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1 00:01:06.870 ⇒ 00:01:08.980 JanieceGarcia: Oh, hold on, let me fix my thingy.
2 00:01:09.360 ⇒ 00:01:11.090 JanieceGarcia: There we go. Hey!
3 00:01:13.060 ⇒ 00:01:14.380 JanieceGarcia: -Oh, you’re on mute.
4 00:01:22.050 ⇒ 00:01:22.909 Pranav Narahari: Can you hear me now?
5 00:01:23.150 ⇒ 00:01:25.590 JanieceGarcia: Yes. Okay.
6 00:01:26.380 ⇒ 00:01:33.129 Pranav Narahari: Sorry for missing your message, I’m getting, I’m getting used to, like, that, Google Meet, like, I mean, sorry, like, Google Chat,
7 00:01:33.770 ⇒ 00:01:39.689 Pranav Narahari: Yeah, but yeah, I’ll be a little bit better with that, or maybe I’ll try to convince y’all to hop onto Slack.
8 00:01:40.660 ⇒ 00:01:49.280 JanieceGarcia: Well, if you teach me, the sad thing is, and I’ll share my screen, because I know we’re gonna go through Lanier anyway, but… Yeah.
9 00:01:49.920 ⇒ 00:01:51.280 JanieceGarcia: Let’s see, this one.
10 00:01:51.450 ⇒ 00:01:55.289 JanieceGarcia: The sad thing is, is I actually have it as a bookmark.
11 00:01:56.320 ⇒ 00:01:58.110 JanieceGarcia: Right, dead.
12 00:01:58.310 ⇒ 00:01:59.050 JanieceGarcia: Yeah.
13 00:01:59.480 ⇒ 00:02:00.530 Pranav Narahari: That looks right, yeah.
14 00:02:00.750 ⇒ 00:02:02.220 JanieceGarcia: So, I have it!
15 00:02:05.100 ⇒ 00:02:08.170 JanieceGarcia: But… I just never use it.
16 00:02:09.180 ⇒ 00:02:17.130 Pranav Narahari: You know what, let me find the steps, and if it’s like… yeah, if you’re already this far, we could get you to the finish line here.
17 00:02:17.130 ⇒ 00:02:19.820 JanieceGarcia: I’ve actually been in it, which is sad.
18 00:02:19.930 ⇒ 00:02:23.969 JanieceGarcia: I just am like, I don’t know what I’m doing.
19 00:02:24.420 ⇒ 00:02:33.439 Pranav Narahari: Gotcha. Okay, let me find the steps. I think it’ll be a little bit different than what I usually do, because, you know, I have, like, a Brainforge Slack account. Right.
20 00:02:33.870 ⇒ 00:02:43.380 Pranav Narahari: So, yeah, let me find the steps for you, and then we’ll hop into another call with, like, you, Yvette, and I, and we’ll figure that out, because that should be pretty quick.
21 00:02:43.380 ⇒ 00:02:50.700 JanieceGarcia: Cool. Sweet. Cool, cool. Okay, so, yes, so that’s what I was asking. So I know what…
22 00:02:51.000 ⇒ 00:02:57.190 JanieceGarcia: is ours, and I’ve been going through, like, I go through our triage tickets daily.
23 00:02:57.360 ⇒ 00:03:04.229 JanieceGarcia: Okay. However… These… I don’t know…
24 00:03:04.890 ⇒ 00:03:14.949 JanieceGarcia: if they’re testing ones, and I want to say yesterday when I cleared everything out, and I chatted you, it was, like, a total of 19.
25 00:03:17.900 ⇒ 00:03:22.609 JanieceGarcia: So, I don’t know what to do with them, and I don’t want to mess with them if…
26 00:03:22.980 ⇒ 00:03:24.500 JanieceGarcia: The team still needs them.
27 00:03:24.890 ⇒ 00:03:25.260 Pranav Narahari: Totally.
28 00:03:25.260 ⇒ 00:03:26.359 JanieceGarcia: I just don’t need some.
29 00:03:26.700 ⇒ 00:03:28.730 Pranav Narahari: Right. Let me…
30 00:03:29.170 ⇒ 00:03:36.370 JanieceGarcia: But I don’t want to skew our numbers either to where it looks like we’re not going through, you know, our triage tickets.
31 00:03:36.710 ⇒ 00:03:40.410 Pranav Narahari: Right, yes, I… Totally get that.
32 00:03:40.410 ⇒ 00:03:46.510 JanieceGarcia: Because that’s my… that’s one of my KPIs, is making sure that, you know, we’re keeping things Clear.
33 00:03:47.090 ⇒ 00:03:53.770 Pranav Narahari: Right, right. So, let’s do what we need to do on our end, then, to make sure we’re not messing up that.
34 00:03:54.040 ⇒ 00:03:56.360 Pranav Narahari: I see, like, a few tickets here…
35 00:03:56.750 ⇒ 00:03:59.449 Pranav Narahari: you know, assigned to me, too.
36 00:03:59.980 ⇒ 00:04:00.910 Pranav Narahari: Yeah, these are…
37 00:04:01.100 ⇒ 00:04:01.920 JanieceGarcia: These are…
38 00:04:05.420 ⇒ 00:04:09.009 JanieceGarcia: And it looks like it’s, like, what you guys are doing.
39 00:04:09.670 ⇒ 00:04:11.790 JanieceGarcia: Like, what y’all’s layout is.
40 00:04:12.960 ⇒ 00:04:13.620 Pranav Narahari: Yep.
41 00:04:19.510 ⇒ 00:04:21.720 Pranav Narahari: I wonder if it’s just because…
42 00:04:22.050 ⇒ 00:04:29.839 Pranav Narahari: this triage, section that we built, or you guys built, I’m not sure who built this, it’s just not…
43 00:04:30.240 ⇒ 00:04:34.559 Pranav Narahari: we built it, so, like, I just don’t think it’s giving the right filter for you, like…
44 00:04:35.010 ⇒ 00:04:37.910 Pranav Narahari: These are all tickets that,
45 00:04:38.820 ⇒ 00:04:42.500 Pranav Narahari: They just… they’re just not triage really related.
46 00:04:43.390 ⇒ 00:04:43.860 JanieceGarcia: Right.
47 00:04:43.860 ⇒ 00:04:49.950 Pranav Narahari: But it’s given the property triage, so let me just remove it as… from the triage property to something else.
48 00:04:50.570 ⇒ 00:04:51.160 JanieceGarcia: Okay.
49 00:04:51.750 ⇒ 00:04:52.450 Pranav Narahari: Yeah.
50 00:04:52.830 ⇒ 00:04:54.550 Pranav Narahari: And I think that should do the trick.
51 00:04:55.070 ⇒ 00:04:59.370 JanieceGarcia: Okay. I’d been messing with my filters, and I wonder if I did that.
52 00:04:59.520 ⇒ 00:05:01.930 JanieceGarcia: Myself, and didn’t realize it.
53 00:05:02.360 ⇒ 00:05:06.849 Pranav Narahari: Okay, it’s all good. Yeah, cause I’m wondering why it would be in triage.
54 00:05:07.150 ⇒ 00:05:10.130 Pranav Narahari: But, you know, this is easy.
55 00:05:10.540 ⇒ 00:05:12.699 Pranav Narahari: So let me just move all these over…
56 00:05:17.240 ⇒ 00:05:24.249 Pranav Narahari: Linear does a ton of stuff, but it also, because it does a ton of stuff, it can get kind of messy.
57 00:05:24.660 ⇒ 00:05:30.920 Pranav Narahari: So, yeah, it’s a work in progress for all of us, so… It is all good.
58 00:05:33.530 ⇒ 00:05:38.979 JanieceGarcia: And then once you’re done with that, I’m gonna ask, since I have you, I’m gonna ask you a question.
59 00:05:39.420 ⇒ 00:05:40.490 Pranav Narahari: Perfect, perfect.
60 00:05:41.120 ⇒ 00:05:42.360 Pranav Narahari: Perfect.
61 00:05:53.800 ⇒ 00:05:57.790 Pranav Narahari: Yeah, so basically I’m removing all the ones that just don’t have that prefix triage.
62 00:05:58.790 ⇒ 00:05:59.520 JanieceGarcia: Okay.
63 00:06:00.300 ⇒ 00:06:03.200 Pranav Narahari: And I think… Last one here…
64 00:06:04.570 ⇒ 00:06:07.320 Pranav Narahari: Okay, let me try refreshing the page just to make sure.
65 00:06:12.070 ⇒ 00:06:14.930 Pranav Narahari: Okay. Things look better on my end now.
66 00:06:16.830 ⇒ 00:06:17.790 JanieceGarcia: Yay.
67 00:06:18.340 ⇒ 00:06:19.050 Pranav Narahari: Looks good.
68 00:06:19.620 ⇒ 00:06:22.890 JanieceGarcia: So much better. So with these, the testing ones.
69 00:06:23.700 ⇒ 00:06:24.629 JanieceGarcia: Do you think we can leave?
70 00:06:24.630 ⇒ 00:06:27.800 Pranav Narahari: Yeah, the testing ones we can…
71 00:06:28.420 ⇒ 00:06:33.730 Pranav Narahari: Okay. In the past, I think… I mean, I would assume we could just delete them. In the past, what have you guys done with them?
72 00:06:34.830 ⇒ 00:06:44.330 JanieceGarcia: They normally, like, Casey normally cleans them out. That’s why I was like, it’s weird that these are still in there, but you can see, like, Mufasa’s going in and testing.
73 00:06:44.600 ⇒ 00:06:45.070 Pranav Narahari: Yeah.
74 00:06:45.450 ⇒ 00:06:47.910 Pranav Narahari: So, let me, honestly…
75 00:06:48.470 ⇒ 00:06:55.619 Pranav Narahari: I can go in right after this call, I’m actually meeting with Mustafa, and I just… I mean, I could easily delete them right now, but I just kind of want to talk to him about, like.
76 00:06:56.050 ⇒ 00:06:59.059 Pranav Narahari: Is there a reason why they’re still here? Right.
77 00:06:59.270 ⇒ 00:07:02.699 Pranav Narahari: Yeah, but I have a meeting with them right after this, so that works out.
78 00:07:03.010 ⇒ 00:07:09.189 JanieceGarcia: Okay, perfect. So while I have you, let me pull this…
79 00:07:14.850 ⇒ 00:07:21.420 JanieceGarcia: Okay, so the database was not… Working yesterday.
80 00:07:21.650 ⇒ 00:07:29.470 JanieceGarcia: And it’s still not working for me today, and that’s with a new link that Casey sent me.
81 00:07:29.900 ⇒ 00:07:31.550 JanieceGarcia: However…
82 00:07:31.850 ⇒ 00:07:42.990 JanieceGarcia: they had gone through, and I had seen the triage tickets, and they were saying, like, Casey was going back and saying, no, everything should be good, and he’d put the screenshot so it would come out in Andy Wright.
83 00:07:43.290 ⇒ 00:07:46.040 JanieceGarcia: But we’re having the same problem again today.
84 00:07:47.410 ⇒ 00:07:51.239 JanieceGarcia: to where… Nothing zip code’s coming through again.
85 00:07:52.130 ⇒ 00:07:53.380 Pranav Narahari: Okay, that’s…
86 00:07:54.040 ⇒ 00:08:02.179 Pranav Narahari: That’s big. We need to figure that out. So what I… I can tell you, kind of, like, the context that I have on this. Yeah, so…
87 00:08:02.340 ⇒ 00:08:17.210 Pranav Narahari: I was thinking with Casey yesterday, he was giving me some information about, like, on the technical side, like, we were deploying this onto a different infrastructure, and the reason is we’re removing things out of there. And so…
88 00:08:17.410 ⇒ 00:08:25.289 Pranav Narahari: it’s… it’s really not a big lift for us to get this back up and running, but I just thought this was figured out by Casey.
89 00:08:25.490 ⇒ 00:08:29.689 Pranav Narahari: So, yeah, I… I’ll probably have Mustafa look at this today.
90 00:08:30.400 ⇒ 00:08:36.749 Pranav Narahari: Okay. And we should get this up and running ASAP, and then I’ll give you, like, a… an update on that. Okay.
91 00:08:36.970 ⇒ 00:08:38.169 Pranav Narahari: In Google Chat.
92 00:08:38.630 ⇒ 00:08:56.240 JanieceGarcia: Okay, perfect. Yeah, it’s because Casey had… and I’m thankful that he messaged me, yesterday, first thing, letting me know, like, hey, the admin tool’s down, it is due to the migration efforts, no… it’s no longer accessible via the old link, so he sent me the new one.
93 00:08:56.240 ⇒ 00:09:03.040 JanieceGarcia: And he said that it should be up and running, but it still wasn’t. I did message him back.
94 00:09:03.070 ⇒ 00:09:22.089 JanieceGarcia: Yesterday afternoon, when I was doing one of my Andy 101 sessions, and let him know it’s still down, it’s not working for me, and he said, okay, we are still currently working on deploying the new tool, but we will plan to get it live as soon as possible. But again.
95 00:09:22.810 ⇒ 00:09:28.900 JanieceGarcia: just so you know, and I’m sure you do know, that that’s a big piece of the adoption.
96 00:09:28.900 ⇒ 00:09:32.640 Pranav Narahari: Totally. Yeah. And yeah, this is one thing that I was…
97 00:09:33.470 ⇒ 00:09:37.879 Pranav Narahari: I… I think with Slack, this will not be, like, as much of an issue, but .
98 00:09:38.720 ⇒ 00:09:44.550 Pranav Narahari: Yeah, we have, like, that communication channel, like, through, like, the anteater, like, group chat, and so…
99 00:09:44.730 ⇒ 00:09:49.639 Pranav Narahari: Yeah, Casey told me, like, he reached out to y’all, and I was like, oh, that’s good, I just kind of want to be more in the loop of some of these things.
100 00:09:49.640 ⇒ 00:09:50.020 JanieceGarcia: Yeah.
101 00:09:50.020 ⇒ 00:10:01.609 Pranav Narahari: So I’ll set up Slack. This is on me. I’ll set up Slack, or at least, like, a group chat in Google, just so, like, we’re not all just using the same account, because we’re all using the same account, I can’t see what’s unread.
102 00:10:02.080 ⇒ 00:10:02.520 JanieceGarcia: Right.
103 00:10:02.520 ⇒ 00:10:05.569 Pranav Narahari: So it’s like, the notifications are weird, yeah.
104 00:10:05.930 ⇒ 00:10:21.179 JanieceGarcia: totally fine with, and I’ll go through my emails too, Pranav, but I’m totally fine, like I said, going on Slack. I can do Slack, that’s not a problem. I’m used to navigating multiple systems or Windows and tabs and stuff, and apps, so…
105 00:10:21.180 ⇒ 00:10:26.399 JanieceGarcia: That I can do, the navigation I can do, it’s the backend that you guys do that I can’t do.
106 00:10:26.400 ⇒ 00:10:34.870 Pranav Narahari: Yeah, no, no, no, I appreciate that. And so, just to confirm, right, like, in Andy right now, the zip codes are just not working, right? Yeah. Nope. Okay.
107 00:10:34.870 ⇒ 00:10:35.410 JanieceGarcia: or not.
108 00:10:35.640 ⇒ 00:10:40.039 Pranav Narahari: we’ll definitely prioritize that. That’s… that needs to be number one for us.
109 00:10:41.500 ⇒ 00:10:51.240 Pranav Narahari: Okay, great. Anything else? You know, I’m just preparing kind of our discussion for, like, later today on, you know, roadmap for April and May, so I think…
110 00:10:51.490 ⇒ 00:11:04.039 JanieceGarcia: No, I do have some good news that I was gonna just share with everybody. Like, it makes me feel good, because one department, Lawn, was struggling really big with…
111 00:11:04.490 ⇒ 00:11:21.569 JanieceGarcia: getting the confidence built up in Andy, because they are more on the zip codes piece. Like, everything that they do is zip codes, because it depends on crews. It’s not necessarily just one person, but everything that they do is all about crews and who’s assigned to that.
112 00:11:21.570 ⇒ 00:11:27.219 JanieceGarcia: And who… what crews go to what areas. And so yesterday, the session that I was in.
113 00:11:27.450 ⇒ 00:11:39.340 JanieceGarcia: it was nice to hear that the confidence is building there, the adoption is building there, so we should actually see an increase on the lawn side when it comes to using Andy, but
114 00:11:39.490 ⇒ 00:11:41.680 JanieceGarcia: with the database down, I’m like, I don’t wanna…
115 00:11:41.680 ⇒ 00:11:42.060 Pranav Narahari: Yeah.
116 00:11:42.500 ⇒ 00:11:43.190 JanieceGarcia: you know.
117 00:11:43.190 ⇒ 00:11:54.859 Pranav Narahari: I know, I know, and it’s all about confidence, that’s what I’m realizing, is like, you know, people are working, right? They don’t have time to just, like, play around with a tool that’s not gonna give them what they need right now, and I get that, so…
118 00:11:55.000 ⇒ 00:11:59.280 Pranav Narahari: Yeah, so we’ll get the zip codes thing up and running ASAP.
119 00:11:59.280 ⇒ 00:11:59.720 JanieceGarcia: Okay.
120 00:11:59.720 ⇒ 00:12:12.029 Pranav Narahari: like I said, it’s not going to be a big lift, nothing… nothing is on, like, fire, and we’re, like, patching things. It’s probably just one tool just went down, and it looks like things aren’t working, but it should be pretty easy to get back up.
121 00:12:12.410 ⇒ 00:12:13.440 JanieceGarcia: Okay, okay.
122 00:12:13.440 ⇒ 00:12:13.800 Pranav Narahari: Yeah.
123 00:12:13.800 ⇒ 00:12:14.530 JanieceGarcia: Perfect.
124 00:12:14.720 ⇒ 00:12:16.720 JanieceGarcia: Well, that’s all I have, then.
125 00:12:16.720 ⇒ 00:12:18.609 Pranav Narahari: Awesome. Thanks, Janice. Talk to you soon.
126 00:12:18.990 ⇒ 00:12:19.670 JanieceGarcia: Bye!
127 00:12:20.090 ⇒ 00:12:20.650 Pranav Narahari: Yeah.