Meeting Title: AI Integration Strategy Discussion Date: 2026-03-19 Meeting participants: Ankit Chopra, Robert Tseng


WEBVTT

1 00:00:06.810 00:00:07.680 Ankit Chopra: Hello?

2 00:05:08.290 00:05:09.360 Robert Tseng: Hey, Ankit!

3 00:05:12.140 00:05:13.329 Robert Tseng: You’re wrong, Hannah.

4 00:05:13.500 00:05:14.160 Ankit Chopra: Yep.

5 00:05:14.770 00:05:15.980 Ankit Chopra: How’s it going?

6 00:05:16.370 00:05:17.630 Robert Tseng: Good, how are you?

7 00:05:18.230 00:05:19.240 Ankit Chopra: Yeah, I’m doing well.

8 00:05:19.850 00:05:21.660 Ankit Chopra: Yeah, it’s been a while, huh?

9 00:05:21.660 00:05:22.480 Robert Tseng: Yeah.

10 00:05:22.480 00:05:23.160 Ankit Chopra: Yeah.

11 00:05:23.510 00:05:28.110 Robert Tseng: Alright, I’m gonna eat lunch while we chat, so I’m gonna have my…

12 00:05:28.710 00:05:33.060 Robert Tseng: camera. I mean, I’ll keep it on, but I’ll just… I’ll be doing other things.

13 00:05:33.060 00:05:34.229 Ankit Chopra: Are you in New York?

14 00:05:34.660 00:05:35.560 Robert Tseng: I am.

15 00:05:35.810 00:05:37.610 Ankit Chopra: Go at lunch.

16 00:05:37.610 00:05:40.229 Robert Tseng: No, I just… it’s been a crazy day.

17 00:05:40.520 00:05:41.240 Ankit Chopra: Yes.

18 00:05:43.280 00:05:45.050 Robert Tseng: Are you still in, Phoenix?

19 00:05:45.430 00:05:47.729 Ankit Chopra: Yeah, I’m at the office right now.

20 00:05:47.730 00:05:48.250 Robert Tseng: S…

21 00:05:48.420 00:05:52.179 Ankit Chopra: Yeah, I started coming in 4 days a week, so…

22 00:05:52.180 00:05:52.590 Robert Tseng: Oh, yeah?

23 00:05:52.900 00:05:53.740 Ankit Chopra: Yeah.

24 00:05:55.710 00:05:56.320 Ankit Chopra: Sorry.

25 00:05:56.320 00:05:57.800 Robert Tseng: How’s the role going?

26 00:05:58.600 00:06:03.059 Ankit Chopra: It’s good, yeah. I’m enjoying my new role a lot.

27 00:06:03.220 00:06:10.150 Ankit Chopra: So I’m… it’s kind of unique, I’m doing, like, more POCs, so, like, we’re doing…

28 00:06:10.320 00:06:22.629 Ankit Chopra: like, technology integrations, so, like, basically, like, one of our projects is, like, we’re putting the safety AI cameras on the truck that, like, detects if the driver’s, like, on your phone, or, like, all the different…

29 00:06:23.170 00:06:30.160 Ankit Chopra: stuff. So, like… I’m doing, like, the integration into, like, our system and stuff like that, so…

30 00:06:30.320 00:06:33.740 Ankit Chopra: It’s more, like, hands-on, which I like.

31 00:06:33.740 00:06:34.280 Robert Tseng: Yeah.

32 00:06:34.280 00:06:34.940 Ankit Chopra: Yep.

33 00:06:35.340 00:06:36.260 Ankit Chopra: Full?

34 00:06:36.810 00:06:37.580 Robert Tseng: Nice.

35 00:06:40.120 00:06:42.119 Ankit Chopra: What have you been up to?

36 00:06:43.530 00:06:49.910 Robert Tseng: I, I was in Panama last week, so I took a week off, and it was nice. I…

37 00:06:50.300 00:06:54.989 Robert Tseng: Just needed… needed a break, but I mean, yeah, work is pretty busy.

38 00:06:55.170 00:06:59.839 Robert Tseng: I’ve been doing part-time law school this past school year, so…

39 00:07:00.140 00:07:00.520 Ankit Chopra: I’m actually…

40 00:07:00.520 00:07:06.390 Robert Tseng: I’m gonna quit. I don’t think I can… I can juggle it.

41 00:07:06.550 00:07:12.710 Robert Tseng: Yeah, or at least I’m gonna try to take a leave of absence, hopefully I don’t quit right away. But yeah, I don’t know, I kind of just…

42 00:07:13.280 00:07:22.870 Robert Tseng: I mean, business is growing. We’re, like, about 25 people. I’m still the only one in New York currently. I, like, tried to build out a team in New York, but it’s kind of, like.

43 00:07:23.070 00:07:35.229 Robert Tseng: come and go. So, LA has, like, 5 right now. We’re probably gonna bring on 2 more, this next quarter, so there’s a possibility we’ll move back to LA.

44 00:07:36.210 00:07:36.590 Ankit Chopra: Cool enough.

45 00:07:36.590 00:07:38.529 Robert Tseng: I’ll, like, run an office there.

46 00:07:38.680 00:07:41.839 Robert Tseng: But… Yeah, I guess.

47 00:07:42.190 00:07:48.639 Robert Tseng: That’s awesome. Otherwise, like, living in New York, my wife’s work is out here, so Rachel’s really enjoying out here.

48 00:07:48.680 00:08:03.729 Robert Tseng: I feel like I haven’t really enjoyed it the past 6 months, just because things have been pretty rough, but, yeah, no, I’m ready to change that. I don’t need to be playing on hard mode all the time, like, I’ll… I’ll just, like, I’ll just work and enjoy my life outside of work.

49 00:08:03.990 00:08:06.609 Ankit Chopra: Yeah, the world-life balance is important, yeah.

50 00:08:06.610 00:08:07.150 Robert Tseng: Yuck.

51 00:08:07.370 00:08:07.780 Ankit Chopra: Yeah.

52 00:08:07.780 00:08:08.110 Robert Tseng: Yeah.

53 00:08:08.110 00:08:08.460 Ankit Chopra: H.

54 00:08:08.920 00:08:10.670 Ankit Chopra: For my role, it’s like…

55 00:08:11.130 00:08:20.019 Ankit Chopra: like, we have a small team, like, because I moved from, like, a bigger organization to a smaller organization, so it’s only, like, 4 or 5 of us.

56 00:08:20.300 00:08:20.890 Robert Tseng: Oh, nice.

57 00:08:20.890 00:08:26.940 Ankit Chopra: We support, like, basically the whole company as, like, doing, like, the proof of concepts and stuff like that.

58 00:08:26.940 00:08:27.340 Robert Tseng: Yeah.

59 00:08:27.340 00:08:34.220 Ankit Chopra: So it’s like… it’s, like, fast-paced, way more fast-paced than, like, usual corporate work, which I like.

60 00:08:34.220 00:08:34.820 Robert Tseng: Yeah.

61 00:08:35.030 00:08:40.510 Ankit Chopra: But yeah, work-life balance is tough when… when you’re asked to, like, do a lot of,

62 00:08:40.900 00:08:42.759 Ankit Chopra: Like, fast-paced stuff, you know?

63 00:08:43.120 00:08:43.630 Robert Tseng: Yeah.

64 00:08:44.730 00:08:53.030 Robert Tseng: everyone wants to work on exciting work, but when you do, then it’s like, you know, it eats into everything else in your life, so… Yeah, no, I get, I get that, yeah.

65 00:08:53.030 00:08:57.030 Ankit Chopra: It’s worth it. It’s more rewarding to, like, do stuff like that, you know?

66 00:08:57.530 00:09:01.720 Ankit Chopra: Then just, like, monotonous… Busy work. Yeah.

67 00:09:01.840 00:09:02.730 Ankit Chopra: Yeah.

68 00:09:03.470 00:09:06.569 Ankit Chopra: Yeah, I saw your, like, a lot of your posts,

69 00:09:06.570 00:09:07.290 Robert Tseng: About your…

70 00:09:07.290 00:09:09.779 Ankit Chopra: about your company.

71 00:09:09.950 00:09:18.049 Ankit Chopra: Yeah, pretty entertaining, because, you know, like, everything’s kind of changing with AI nowadays, so, like, we’ve been starting to…

72 00:09:18.320 00:09:27.189 Ankit Chopra: move to more, like, agentic workflows and stuff like that, so it’s… it’s just interesting seeing your… your perspective.

73 00:09:28.550 00:09:31.409 Robert Tseng: Yeah, what are you guys implementing these days?

74 00:09:32.500 00:09:40.179 Ankit Chopra: So… Right now, I mean, we’ve used it… we’ve had Copilot… we use Copilot, mainly.

75 00:09:40.180 00:09:40.700 Robert Tseng: Yeah.

76 00:09:40.700 00:09:48.710 Ankit Chopra: We’ve had it for, like, a few years, but recently we started using it for CLI, like, Copilot CLI for a lot of stuff.

77 00:09:48.820 00:09:56.719 Ankit Chopra: Yeah. Just for our coding, because, like, our environment, it’s, like, it’s Python and Linux, basically.

78 00:09:56.860 00:10:03.009 Ankit Chopra: So we’re using it for a lot of automation in that space, for scripts and stuff.

79 00:10:04.740 00:10:15.249 Ankit Chopra: But actually, we’re supposed to get soon, like, a beefed-up version, which has, like, all the company’s data, like, on the cloud that you could feed into it just automatically.

80 00:10:15.250 00:10:16.210 Robert Tseng: Which… Yeah.

81 00:10:16.380 00:10:19.659 Ankit Chopra: That should be a game changer for a lot of stuff.

82 00:10:21.070 00:10:31.770 Ankit Chopra: Yeah, but yeah, for Agentic flows, I think we’re mostly using it for auditing, because, like, we build POCs, and then we hand it off to IT for, like, productionalizing stuff.

83 00:10:32.270 00:10:33.899 Ankit Chopra: So, but we’re…

84 00:10:34.210 00:10:43.860 Ankit Chopra: The audits trail is not the best, so we’re gonna use, like, a dedicated agent for, like, auditing that’s always on. Like, if stuff goes wrong, we can know fast.

85 00:10:44.430 00:10:45.020 Robert Tseng: Yeah.

86 00:10:46.040 00:10:46.420 Ankit Chopra: Yeah.

87 00:10:46.420 00:10:50.529 Robert Tseng: No, that’s great, yeah. I mean, connecting, you know, you were…

88 00:10:51.080 00:11:07.490 Robert Tseng: your scripting environment to, like, everything you have in the cloud. I mean, yeah, that’s… that’s basically what we help organizations set up. It’s, like, probably our most popular, kind of, like, service offering right now. So, yeah, it’s been really exciting to do that.

89 00:11:07.770 00:11:09.650 Robert Tseng: I basically, like…

90 00:11:09.990 00:11:16.710 Robert Tseng: I remember Cheval was working at Glean before. We’re basically setting up custom Glean for, like, clients, and it’s like…

91 00:11:16.960 00:11:22.290 Robert Tseng: Yeah, it’s always like… I mean, they… they charge,

92 00:11:23.660 00:11:42.500 Robert Tseng: I think for, like, a 20-person organization, it’s probably, like, 120 grand a year or whatever, so, like, that’s always the benchmark. So, yeah, I mean, the deal sizes we’re doing are typically, like, 30K a month or 3-month implementation, so, like, these are… they’re much bigger deals than we were working before, and, yeah, no, it’s… it’s been… it’s been fun, kind of just, like.

93 00:11:42.530 00:11:45.800 Robert Tseng: Doing that for a lot of different industries.

94 00:11:46.150 00:11:53.019 Ankit Chopra: Yeah, that’s cool. What different industries have you touched? I assume you’ve… because, like, last time we spoke, you were,

95 00:11:53.350 00:11:58.949 Ankit Chopra: I think you were just kind of starting out, but, like, now you’ve probably got a lot more, more customers.

96 00:11:59.610 00:12:00.420 Ankit Chopra: Yeah.

97 00:12:01.050 00:12:09.820 Robert Tseng: Yeah, I think half our business is still CPG, so, like, consumer product good. Yeah,

98 00:12:09.960 00:12:29.649 Robert Tseng: Yeah, so, I mean, that’s, like, retail, wholesale, e-com, stuff like that. But we also work with healthcare, work with, like, home services, never made it to environmental services, but, like, and we’re also working with, like I said, like, legal, healthcare, home services, and then fintech we’re also working with, so…

99 00:12:29.730 00:12:35.720 Robert Tseng: Yeah, I mean, this year I kind of wanted to focus more on one industry, like, but…

100 00:12:36.170 00:12:55.939 Robert Tseng: I don’t think we really, like, have positioned our marketing to, like, go after that yet. So, yeah, I mean, I’m kind of changing things up. I’m sure you’ve read a lot of some of my content, but, like, I’m trying to bring in a new crew of people to help with marketing to a specific vertical. So we’ll see how that… how my content changes during the year.

101 00:12:56.160 00:13:01.079 Ankit Chopra: I do, I mean, honestly, having a broad scope for industries is…

102 00:13:01.320 00:13:07.240 Ankit Chopra: probably the way to go with AI nowadays, because it’s so… Like…

103 00:13:07.390 00:13:16.090 Ankit Chopra: modifiable. It’s, like, more flexible, essentially. And you can have, like, one structure that can be used across a lot of different things.

104 00:13:16.430 00:13:22.440 Ankit Chopra: Or, like, what, like, certain templates can be… can be reused, and things like that, so it’s a…

105 00:13:23.200 00:13:26.530 Ankit Chopra: I think having a broad scope is actually good in this environment.

106 00:13:27.020 00:13:27.830 Ankit Chopra: Yeah.

107 00:13:28.220 00:13:32.229 Robert Tseng: Yeah, no, I mean, it definitely… I’m glad we stayed broad at first.

108 00:13:32.720 00:13:35.530 Robert Tseng: I mean, a lot of…

109 00:13:35.870 00:13:39.469 Robert Tseng: People were telling me to specialize at the beginning.

110 00:13:39.640 00:13:45.609 Robert Tseng: But I, like, didn’t really… I didn’t really listen to them, and I’m glad we did, otherwise we wouldn’t really have gotten

111 00:13:45.740 00:14:00.669 Robert Tseng: like, yeah, I think… I don’t think we would have gotten to where we are right now. But it just… it’s interesting that, like, I feel like the higher up you go in terms of, like, working with bigger companies, they care a lot about, like, you being exclusive to an industry.

112 00:14:00.670 00:14:01.070 Ankit Chopra: Hmm.

113 00:14:01.070 00:14:04.109 Robert Tseng: So I guess it comes to a decision on, like, do we…

114 00:14:04.480 00:14:13.429 Robert Tseng: Do we want to service bigger clients, like, fewer bigger clients, or are we comfortable with, kind of, like, the current deal size that we have, and just trying to, like, get more of those?

115 00:14:13.740 00:14:14.649 Ankit Chopra: Gotcha, gotcha.

116 00:14:14.650 00:14:15.360 Robert Tseng: Yeah.

117 00:14:15.360 00:14:20.639 Ankit Chopra: Yeah, that makes sense. Yeah, I guess, yeah, big companies do value, like, that

118 00:14:20.800 00:14:23.510 Ankit Chopra: history and experience, the industry.

119 00:14:24.230 00:14:25.100 Ankit Chopra: Yeah.

120 00:14:25.570 00:14:26.640 Ankit Chopra: Definitely.

121 00:14:27.360 00:14:31.179 Ankit Chopra: And you guys, I mean, you guys work,

122 00:14:31.370 00:14:35.929 Ankit Chopra: Like, are you, like, embedded in the company, like, when you work in, or are you kind of, like,

123 00:14:36.030 00:14:40.830 Ankit Chopra: Like, how does that work, when you, when you come into a new company?

124 00:14:40.830 00:14:44.959 Robert Tseng: Yeah, so, I think, like.

125 00:14:45.340 00:15:03.339 Robert Tseng: I mean, you know, our core business is, like, data engineering as a service, right? And, now we build, like, half our business is, like, AI automation and, like, building these, like, custom enterprise, like, horizontal context graphs or whatever. But, like, yeah, so, I mean, the data work is always pretty embedded,

126 00:15:03.400 00:15:08.159 Robert Tseng: We’re usually starting off with, like, one team. It’s usually a marketing team or a product team.

127 00:15:08.250 00:15:16.169 Robert Tseng: And we’re, like, doing end-to-end, like, ETL to building reporting to, like, providing strategic recommendations for that particular team.

128 00:15:18.120 00:15:31.879 Robert Tseng: Yeah, and then if that account matures and we expand to other… like, there’s two anchor clients that were basically their entire data team. They, like, don’t have anybody else other than us, and we… yeah, basically just run… run it fractionally.

129 00:15:31.940 00:15:38.670 Robert Tseng: But… yeah, and then for the AI projects, they’re a lot more project-based, where we’re just, like, kind of…

130 00:15:39.060 00:15:41.030 Robert Tseng: Building a thing, and then…

131 00:15:41.180 00:15:47.339 Robert Tseng: maybe we take on a retainer to maintain it, but usually we’re handing it off to whoever it is internally. So, I think we just…

132 00:15:47.470 00:15:49.189 Robert Tseng: How to treat the AI work.

133 00:15:49.690 00:16:02.319 Robert Tseng: more as, like, how traditional software engineering prices would work, where you just price by project, price by sprint, or something, and then, like, look for a handoff, and we would move on to the next client. Yeah.

134 00:16:02.320 00:16:04.059 Ankit Chopra: I see. Awesome.

135 00:16:04.780 00:16:06.100 Ankit Chopra: Yeah, that’s interesting.

136 00:16:06.420 00:16:09.870 Ankit Chopra: Yeah, we… our IT team,

137 00:16:10.370 00:16:20.750 Ankit Chopra: Yeah, like, they… like, they hire contractors, but they’re not, like, not like your… your company, where, like, they kind of come in and, like, build something. It’s,

138 00:16:21.360 00:16:26.180 Ankit Chopra: like, our IT team has, like, full control, and they kind of, like.

139 00:16:26.810 00:16:39.329 Ankit Chopra: bring in some developers to work on a project instead of doing, like, a full, like, contract out. Unless they, they go to, like, they go to, like, McKinsey and stuff for stuff, for, like,

140 00:16:39.510 00:16:49.730 Ankit Chopra: big, like, strategy stuff, but, like, they don’t bring in, like, like, data science or data engineering contractors, really, from what I’ve seen.

141 00:16:50.060 00:16:50.420 Robert Tseng: Yeah.

142 00:16:50.420 00:16:51.380 Ankit Chopra: Yeah.

143 00:16:52.630 00:17:00.720 Robert Tseng: I mean, we’re not, like, selling McKinsey-sized deals yet, but now we’re getting… we’re, like, competing with EY and PwC on some of our projects, like, I think, like.

144 00:17:01.400 00:17:09.380 Robert Tseng: like, second or third tier cloud consultancies, which is interesting, because, I mean, I think we can’t… I don’t know, I think it’s just a brand name thing, they command a premium.

145 00:17:09.579 00:17:12.110 Ankit Chopra: Their work isn’t the best, really, it’s just…

146 00:17:12.119 00:17:16.599 Robert Tseng: They’re doing the same thing. They’re subcontracting their work out to people like us.

147 00:17:16.599 00:17:20.909 Ankit Chopra: And they’re paying a shit ton of money for their name, so… Yeah, yeah.

148 00:17:21.420 00:17:22.130 Robert Tseng: So…

149 00:17:22.290 00:17:31.210 Robert Tseng: Yeah, I mean, those are… those are the deals that I would… I would like to… I would like to get, but it’s… it’s just like, I don’t know, it’s hard… it’s hard to… hard to charge that premium.

150 00:17:31.420 00:17:40.869 Ankit Chopra: No, it’s just, like, executives, they kind of, you know, they just look at brand names, and then it also gives them, like, status.

151 00:17:40.870 00:17:41.190 Robert Tseng: It’s like.

152 00:17:41.190 00:17:43.530 Ankit Chopra: oh yeah, I brought in McKenzie for this project, or whatever.

153 00:17:43.530 00:17:44.260 Robert Tseng: Yeah.

154 00:17:44.260 00:17:50.540 Ankit Chopra: But, I mean, even internally, you can do the same thing for… with the people you just have right now, most of the time.

155 00:17:50.760 00:17:51.300 Robert Tseng: Bill.

156 00:17:51.790 00:17:52.450 Ankit Chopra: Yeah.

157 00:17:53.240 00:17:56.040 Ankit Chopra: Yeah, it’s interesting the way the corporate world works.

158 00:17:56.700 00:18:05.300 Robert Tseng: Yeah. Well, I mean, they say it’s, like, for every dollar spent in software, there’s $6 spent in services. So, it’s like…

159 00:18:05.420 00:18:06.000 Ankit Chopra: Yeah.

160 00:18:06.160 00:18:14.999 Robert Tseng: Yeah, as long as the market and the appetite for AI tooling or wherever it is continues to grow, I think, like, there will always be consultants that are trying to just, like.

161 00:18:15.440 00:18:20.670 Robert Tseng: Make implement… like, charge strategy and implementation fees on top of that.

162 00:18:20.670 00:18:36.880 Ankit Chopra: Yeah. Well, our IT team, like, we call it, we call it, like, our, like, my team calls it, like, the software industrial complex, where for every small thing, they’ll buy, like, an AI service, or, like, a… like, an AI agent for this, or, like, something else for that, and it’s all, like.

163 00:18:37.490 00:18:43.219 Ankit Chopra: And they’re just getting, kind of, fleeced, from our perspective, because…

164 00:18:44.060 00:18:46.289 Ankit Chopra: the power of AI is, like, you can…

165 00:18:46.430 00:18:48.919 Ankit Chopra: You can have less people do more, and, like.

166 00:18:49.330 00:18:54.949 Ankit Chopra: having, like, one developer can build that with AI super easily nowadays, so it’s like… Yeah.

167 00:18:55.190 00:19:03.670 Ankit Chopra: I don’t understand, like, their… perspective on that. It’s just a waste of money, in my opinion. Yeah. Yeah.

168 00:19:03.920 00:19:10.700 Robert Tseng: Yeah, I mean, like, the only… when we work with technical leaders, like, that’s… that’s pretty much our pitch. We’re like.

169 00:19:11.300 00:19:24.090 Robert Tseng: They’re not usually purchasing because they, like, need us, like, they feel like, oh, like, they have internal resources to build it out themselves, or, like, they can go buy some off the tool shelf, but, like, our pitch is more like.

170 00:19:24.090 00:19:37.729 Robert Tseng: look, you have way too many things that are just kind of getting out of hand that you can do a lot of consolidation if you just, like, kind of let us come in and do that for you. So, yeah, I think that’s worked better for technical leaders.

171 00:19:37.730 00:19:54.620 Robert Tseng: Whereas, like, the business leaders, they’re more just like, oh, like, our team is not performing, they’re not giving us this outcome, like, and I’m more trying to pitch them on, like, we can help you get there, you know, if you let us come in, do all… do this technical piece, but the star of the show is, like, the strategy and the business impact.

172 00:19:55.070 00:20:01.340 Ankit Chopra: Yeah. Yeah, I think consolidation is big, because, I mean, the people, they’re too scattered, like.

173 00:20:01.690 00:20:05.099 Ankit Chopra: Because, like, if they have a problem, they’re immediately like, oh, this…

174 00:20:05.400 00:20:23.449 Ankit Chopra: This highly specific tool that we have to pay a subscription for can solve it, where it’s like, you can just build that tool in-house, or, like, just, like, consolidate, or, like, have someone like your team come in and just, like, have a better strategy for… just look at things holistically, you know?

175 00:20:23.600 00:20:25.169 Ankit Chopra: And it’s… yeah.

176 00:20:25.280 00:20:28.900 Ankit Chopra: It’s frustrating seeing that, for sure.

177 00:20:29.210 00:20:29.610 Robert Tseng: Yeah.

178 00:20:30.570 00:20:48.639 Robert Tseng: Well, if you hear anything, about that, you can let me know. I’d be happy to try to talk to someone on your team and kind of let them know what they could probably consolidate. But yeah, no, I think, like, traditional enterprise, like, software, like, platform, like, SaaS businesses are just, like, they’re all, like.

179 00:20:49.010 00:20:50.790 Robert Tseng: It’s all vapor at this point, like…

180 00:20:51.040 00:20:51.830 Ankit Chopra: Definitely.

181 00:20:51.830 00:20:53.989 Robert Tseng: Yeah, like…

182 00:20:54.540 00:21:00.009 Robert Tseng: there’s a… in healthcare, specifically, like, we’ve just got a lot of reps there. There’s, like, a…

183 00:21:00.540 00:21:12.539 Robert Tseng: basically, like, a Shopify for healthcare companies that are selling, like, GLP-1s, and, like, that’s been really hot. We’ve worked with, like, 5 or 6 of those businesses already at this point, and they’re all kind of built on the same platform.

184 00:21:14.110 00:21:21.429 Robert Tseng: at this point, like, after working with the first three, we were just like, well, why don’t we just figure out how to build the thing, like, and…

185 00:21:21.430 00:21:22.300 Ankit Chopra: Yeah, so maybe.

186 00:21:22.300 00:21:30.990 Robert Tseng: We brought in, like, a guy who’s, you know, he was a software engineer, but just, you know, able to kind of plug in, use our team to basically do custom build-outs of, like.

187 00:21:31.100 00:21:45.360 Robert Tseng: basically custom… a custom Shopify for a type of company. And, you know, they save… you know, if you’re a $10 million business, and you’re spending, like, 10% on, like, platform fees, you know, you’re saving a million dollar a year. And, like.

188 00:21:45.430 00:21:56.129 Robert Tseng: yeah, we’re able to kind of make that offering for that particular service now. So, I mean, I feel like the more reps we get in certain industries, I’ll know, like, what tools they’re built on.

189 00:21:56.350 00:21:59.490 Robert Tseng: And then we could just, like, say we’ll build it and replace it.

190 00:21:59.700 00:22:14.799 Robert Tseng: And, yeah, like, try to tack that on as an additional offering. So, yeah, I mean, I never thought I would be able to do that, or offer that. Like, I can’t do it. My team does it, but, yeah, no, it’s been pretty… pretty fun, kind of…

191 00:22:14.980 00:22:21.779 Robert Tseng: fun world where, like, yeah, like, any software doesn’t really feel like it’s that complicated to build anymore.

192 00:22:22.040 00:22:25.450 Ankit Chopra: Yeah, I know, it’s… it is crazy how powerful

193 00:22:25.870 00:22:40.019 Ankit Chopra: AI has become in building stuff, and how, like, just over the past year, it’s become a lot more accurate. We’ve been using it for a while, but now I can, like, trust it a bit more, and, like, have those, like, workflows

194 00:22:40.460 00:22:45.040 Ankit Chopra: Or it can just… it can build stuff, like, really well, so…

195 00:22:45.320 00:22:49.399 Ankit Chopra: It’s… it’s just opened a lot of doors, and like…

196 00:22:49.720 00:22:55.060 Ankit Chopra: Also got rid of a lot of overhead for a lot of people, so it’s good.

197 00:22:56.000 00:22:56.570 Robert Tseng: Yeah.

198 00:22:56.770 00:23:07.629 Robert Tseng: Well, I know, like, last time we talked, I was interested in trying to, like, pitch into your industry, and… I mean, I feel like we have a better setup now to try to go back to that. If you’d be interested, like…

199 00:23:07.630 00:23:26.480 Robert Tseng: I mean, it sounds like you’re running into a classic problem that I see with people that are, you know, in very senior positions and enterprises now, where it’s like, you know, like, what the capabilities of the tech is, but then the person that’s buying, making the buying decisions, and the person who’s managing, like, kind of your systems, like, they’re not on the same page, so they just keep, like.

200 00:23:26.560 00:23:33.350 Robert Tseng: adding a bunch of, like, wasted stuff. But, like, you’re really, like, the subject matter expert now for your team.

201 00:23:33.490 00:23:46.849 Robert Tseng: So, if I was able to just, like, kind of take your, your, like, point of view, like, have my marketing team just, like, kind of pitch it to people, like, within your industry, I don’t know what kind of contractual agreements you have.

202 00:23:46.880 00:24:03.110 Robert Tseng: But, like, it’s like, I could… I could try to bring… bring you… bring you a deal, pretty much. So, that’s how we broke into fintech. Like, I had a… had a guy who was, like, kind of just a cracked, like, hedge fund dude, and he was, like, kind of tired of working at his hedge fund.

203 00:24:03.160 00:24:05.669 Robert Tseng: So, I just like…

204 00:24:05.860 00:24:17.510 Robert Tseng: Had a couple meetings with him, took all the knowledge out of his head, turned it into, like, a pitch, and started pitching his, like, our work with, kind of using him as, like, the, go the expert in the field.

205 00:24:17.510 00:24:26.780 Robert Tseng: And then we just started kind of funneling work to him, and he got… he quit his job, like, last year. But anyway, I’m not saying you should quit your job. I’m just saying, like, he was able to see that he could get so much more on the market.

206 00:24:26.820 00:24:30.989 Robert Tseng: Just offering his own services, rather than, like, kind of being tied to

207 00:24:30.990 00:24:47.700 Robert Tseng: to his, his, his employer. But anyway, yeah, so if that’s, if that’s interesting to you, like, I feel like we’re, like, I know how to run that playbook now, and, like, I could… I could definitely, kind of test the waters to see if that’s, if that’s, like, if there’s a market opportunity for… for you, and…

208 00:24:47.700 00:24:51.010 Robert Tseng: Yeah, you work in a very niche business and… or industry, and…

209 00:24:51.010 00:24:57.080 Robert Tseng: you have… I mean, you have the expertise for it, so I feel like it could be a good… a good, a good, a good opportunity.

210 00:24:57.390 00:25:04.680 Ankit Chopra: Yeah, no, I’m definitely interested, in what you’re saying right now. And yeah, like, my,

211 00:25:04.850 00:25:21.779 Ankit Chopra: my team right now that I’m in, it’s… we’re well-positioned to, like, learn… we’re, like, outside’s perspective within the company, essentially, which kind of gives me that knowledge of, like, we have freedom to play around with all these tools and do whatever we want.

212 00:25:21.790 00:25:38.180 Ankit Chopra: Yeah. And we’re not kind of beholden to, like, the IT framework, like, sprints and all that stuff, so it’s like, we have these outside perspectives. I think it can be valuable if, if we structure it in the right way, as a pitch. Yeah, I’m not too,

213 00:25:38.180 00:25:43.169 Ankit Chopra: I know I’m too experienced on that, like, sales, the business side, but, you know, we can work on it.

214 00:25:43.910 00:25:44.560 Robert Tseng: Yeah.

215 00:25:44.970 00:25:51.540 Robert Tseng: But yeah, I think, like, one thing that we’re currently pursuing is, wait, who did I just talk to? It was,

216 00:25:54.940 00:26:02.249 Robert Tseng: Yeah, so… like, a buddy of mine, LA, he’s, like, kind of leads data for, like, this hospitality group.

217 00:26:02.540 00:26:07.499 Robert Tseng: they’ve been building out this, like, interesting AI platform for themselves, and now…

218 00:26:08.010 00:26:16.990 Robert Tseng: they’re trying to, like, sell it to other hospitality groups, right? Like, and yeah, we’re basically working with them to take

219 00:26:17.570 00:26:26.279 Robert Tseng: their… what they’ve built out, or, like, kind of their domain knowledge, and then kind of packaging in a way to kind of pitch to hospitality groups as well. So,

220 00:26:26.440 00:26:43.759 Robert Tseng: Yeah, and, like, we’ll see, you know, if the first pitch lands and it works, and then we’re gonna basically do a rev share agreement or something with them. But, yeah, I mean, I feel like we could probably do something… something like that with you. I think I… I’m still interested in this… in this niche, like, I just feel like anything that’s, like,

221 00:26:44.070 00:26:51.939 Robert Tseng: like, utilities, like, services, like, old industry, kind of like… I mean, those are… that’s where the opportunity is. I’m not interested in selling

222 00:26:51.940 00:27:06.960 Robert Tseng: more to, like, software companies, because, like, it’s all so oversaturated already. So, I’d rather… I’d rather go after, kind of, more underserved markets. So, like, I… I always thought about, kind of, how you’re… I feel like you’re in a really good spot.

223 00:27:07.240 00:27:16.760 Ankit Chopra: Yeah, so you know the company Samsara? Like, that’s one of our vendors, so I work directly with them for, like, integrations for our company, and, like.

224 00:27:16.760 00:27:17.250 Robert Tseng: Yeah.

225 00:27:17.250 00:27:35.349 Ankit Chopra: all that stuff, so I’m… I’m… like, my job is… is integration at its core, for, like, vendors and, like, mostly, like, hardware technology, AI technology, and stuff like that, so… and it’s… and it’s… it’s niche to… to this industry, because, like, it’s…

226 00:27:35.350 00:27:44.040 Ankit Chopra: Going on trucks, and it’s all, like, utilities-based, and routes-based, and… and it is… it is very niche, so…

227 00:27:44.260 00:27:58.970 Ankit Chopra: I’ve been trying to find a way to, like, use that, niche, like, nicheness, because the industry is pretty small. There’s, like, 5 or 6 big, bigger players in the waste industry, at least.

228 00:27:59.090 00:28:04.080 Ankit Chopra: But, like, adjacent industries, like, we’re also doing EV trucks, right? Electric trucks.

229 00:28:04.080 00:28:04.820 Robert Tseng: Yeah.

230 00:28:04.820 00:28:13.340 Ankit Chopra: So, like, there’s charging infrastructure, there’s, like, electric vehicle manufacturing, and, like, all this other stuff, too.

231 00:28:13.660 00:28:26.050 Ankit Chopra: a lot of visual AI detections for, like, for the, like, cameras on the trucks, not for just safety, but just, like, also detecting, like, types of waste and things like that. Like, there’s a lot of opportunity there.

232 00:28:26.280 00:28:26.900 Robert Tseng: Yeah.

233 00:28:27.020 00:28:31.239 Ankit Chopra: So, yeah, I think I could definitely bring a unique perspective to that.

234 00:28:31.240 00:28:31.710 Robert Tseng: Yeah.

235 00:28:32.150 00:28:38.770 Robert Tseng: So just, like, to kind of push this a little further, I’m just thinking, okay, so, like, I think, like,

236 00:28:39.510 00:28:57.940 Robert Tseng: yeah, like, I don’t know what… so the ways… I’m just gonna… I’m trying to think about it in terms of platforms and, like, extensions that you’re kind of doing for integration. So, you have, like, the truck as a platform, and you have all these different, like, AI sensor, or kind of other integrations that you’re able to pull into it. Then there’s also…

237 00:28:58.180 00:29:15.739 Robert Tseng: Well, I mean, is the truck, like, the main platform in the space that you feel like you’re, like, you’re… you would be able to help with? So, like, I’m just trying to… thinking out loud, like, a pitch would be, like, basically any company who’s trying to upgrade their fleet of waste, like, kind of vehicles,

238 00:29:15.830 00:29:19.260 Robert Tseng: You know, would be able to leverage your services to

239 00:29:19.570 00:29:21.809 Robert Tseng: Kind of roll out, like, kind of really, like.

240 00:29:21.980 00:29:26.979 Robert Tseng: AIFI, like, their fleet? Is that, like, kind of a… Does make better?

241 00:29:26.980 00:29:30.549 Ankit Chopra: Exactly, yeah, like, making your fleet smarter, and, like, more modern.

242 00:29:31.100 00:29:45.299 Ankit Chopra: Because, like, a lot of people have really old, like, old fleets, old trucks, and they don’t… they’re not using data from… from their fleets, from their routes to their full advantage to… for optimization, so it’s, like, they… they can…

243 00:29:45.550 00:29:49.189 Ankit Chopra: That’s, like, the… the value, is…

244 00:29:49.330 00:29:57.510 Ankit Chopra: Optimization of your… of your fleet, making it safer, making… and you can also generate revenue from what you see.

245 00:29:57.510 00:29:58.180 Robert Tseng: Fair.

246 00:29:58.180 00:30:03.629 Ankit Chopra: So it’s… it’s a lot of that. But yeah, essentially, yeah, modernizing your fleet, I would say.

247 00:30:03.630 00:30:04.380 Robert Tseng: Okay.

248 00:30:04.380 00:30:04.980 Ankit Chopra: Yep.

249 00:30:05.380 00:30:10.500 Robert Tseng: Okay. Well, then a couple things that I’d be interested in exploring further, like, one would be, like.

250 00:30:11.400 00:30:27.100 Robert Tseng: I mean, I can have someone on my team go and actually market size this opportunity, so I’m trying to, like… I’m gonna say a few things, but then you can just decide what you feel like is more relevant for you to actually dig into. But I like the benchmark, like, what happens after they AI-fy, like, their modernized their fleet? Like, what are the… what are the, like…

251 00:30:27.130 00:30:33.940 Robert Tseng: The benefits that maybe you can, like, point to from, like, your… what you’ve seen within your… your, like, tangibly, like,

252 00:30:34.310 00:30:49.349 Robert Tseng: you know, 20% reduction in accidents, or whatever, kind of, like, some of those, like, kind of key data points that I could kind of put into a story, would be interesting. So if you can, like… and there’s probably no industry benchmark, nobody… this is so new, like, nobody’s really put together that yet, so you’re probably at, like.

253 00:30:49.350 00:31:09.440 Robert Tseng: the… the bleeding edge of it, where you get to see the impact directly in your organization’s fleets, and whatever you say is the standard, you know? Like, that’s what people… that’s what’s gonna go and hook other… other people to be like, oh, shit, like, we… we need… we need that, you know? So I’d be interested in kind of seeing… getting… if you could share anything about that from your side.

254 00:31:09.440 00:31:14.100 Robert Tseng: And I’m sure you probably don’t have it off the top of your head, so I can… we can follow up on this later.

255 00:31:14.100 00:31:20.239 Robert Tseng: But then also, like, Yeah, like, kind of,

256 00:31:20.520 00:31:35.240 Robert Tseng: navigating, like, the buying process for… for this, and I… or probably less about buying, more just, like, kind of… what… like, what… how does the rollout of this type of work go? So that way I can know, like, do I need to go and, like.

257 00:31:35.360 00:31:51.590 Robert Tseng: Yeah, does it have to be structured like a McKinsey engagement, where you go and you sell something, like, a strategy thing first, and then you can, like, introduce it? Or is it, like, there’s something that you work on that’s a quick win, that’s like, oh, like, everybody… that’s like a… it’s an easy hook to do?

258 00:31:51.590 00:32:13.339 Robert Tseng: it’s, like, part of the first step of any project that you work on that’s just easier to sell, just, like, as, like, a fixed outcome out the gates, that people would be able to kind of just, like, buy off the shelf, you know? If that makes sense, right? It’s, like, open-ended, kind of, like, everything needs to be custom-built from the ground up, versus, like, there’s actually, like, a few things that you feel like

259 00:32:13.340 00:32:26.949 Robert Tseng: you could just, like, rinse and repeat, get that out the door to… or to get your foot in the door. And, like, I think that… that’s… those are probably two… two, like, directions that I’d be interested in kind of exploring further with you.

260 00:32:27.260 00:32:30.419 Ankit Chopra: Yeah. No, for the first one, in terms of, like, value, there’s, like.

261 00:32:30.490 00:32:47.860 Ankit Chopra: I mean, for safety, there’s, like, insurance claims is the big one, because that’s a lot of costs for these big fleets, so reducing that is big. And then also, I mean, depending on what type of… I mean, it doesn’t have to be waste, but, like, a type of… what type of fleet you have.

262 00:32:48.780 00:33:08.659 Ankit Chopra: your… your vision can lead to other charges for your customer, or some other things, and, like, risk mitigation can lead to, like, a… like a safe… like a risk fee for your customer. You’re just throwing it out there, but it’s, like, the different things that you can charge for, in that sense, based off what you see off your trucks.

263 00:33:08.660 00:33:09.560 Robert Tseng: Yeah.

264 00:33:09.980 00:33:25.000 Ankit Chopra: And also, just in terms of maintenance of your fleet, like, all the diagnostics data. You can get, like, telematics off your truck with the IoT devices, right? So it’s… it’s a big, game changer in terms of maintenance as well.

265 00:33:25.440 00:33:28.029 Ankit Chopra: But, yeah, in terms of, like, a…

266 00:33:28.200 00:33:32.299 Ankit Chopra: something quick, like, a quick win, I’ll have to think about that.

267 00:33:32.300 00:33:32.800 Robert Tseng: Yeah.

268 00:33:32.800 00:33:43.959 Ankit Chopra: It’s, a lot of the stuff, like, you have to… I mean, depending on where their fleet’s at, you have to install new hardware, or… but if they have some kind of existing system,

269 00:33:44.270 00:34:00.980 Ankit Chopra: it’ll be a lot easier to just come in and say, like, oh, we can… you’re getting this data off your truck, we can use it in this way, and provide this value, right? If they have nothing at all, yeah, you have to install stuff to get that value out, so it’s different, yeah.

270 00:34:01.780 00:34:02.430 Robert Tseng: Okay.

271 00:34:02.870 00:34:20.070 Robert Tseng: Cool. Well, yeah, I mean, let me… let me run with that. I’ll kind of put together something, a structure we can kind of continue to brainstorm on. If you… if you’re interested in exploring this further, like, I… I think this is a good… this is an interesting opportunity. Yeah, so, like, I… I mean, we… I guess we can… I… we can basically

272 00:34:20.360 00:34:40.279 Robert Tseng: kind of get… help you get the information that we need in order to kind of put together, like, a pitch that you feel like, yeah, you feel like it’s good, and then we will basically just start… start trying to sell it. So, I feel like we can move pretty quickly on, like, turning, like, this type of idea into, like, an experiment that we just go and test.

273 00:34:40.280 00:34:42.029 Ankit Chopra: Yeah. No, that sounds good.

274 00:34:42.370 00:34:44.819 Ankit Chopra: Sounds fun. We could follow up.

275 00:34:44.949 00:34:53.269 Ankit Chopra: follow up soon, and… and I’ll think of a… some kind of quick, strategy to get my foot in the door.

276 00:34:53.270 00:35:03.600 Robert Tseng: Yeah, we’ll probably keep asking some questions like that to try to, like, flesh out some of the story. But yeah, once we have it together, once we have the different pieces, like, I think… I think we can… we can… we can sell it.

277 00:35:04.440 00:35:05.310 Ankit Chopra: Sounds good.

278 00:35:05.910 00:35:09.579 Robert Tseng: Cool! Alright, well, yeah, good catching up with you,

279 00:35:09.770 00:35:13.050 Robert Tseng: I… I don’t know, when’s the next time you’ll be back in the Bay?

280 00:35:13.610 00:35:21.030 Ankit Chopra: I’ll be back in April for a few days, but, yeah, I’m,

281 00:35:21.420 00:35:27.869 Ankit Chopra: Yeah, it’s a bit harder to move back and forth nowadays, because I’m in the office a lot of the time, so it’s like,

282 00:35:28.050 00:35:35.320 Ankit Chopra: Yeah, but… Yeah, probably sometime in summer, but in April, I’ll be back, for a little bit.

283 00:35:35.510 00:35:36.270 Ankit Chopra: Yeah.

284 00:35:36.420 00:35:39.760 Ankit Chopra: I’ve started to settle down a bit more in Arizona, so…

285 00:35:39.760 00:35:40.390 Robert Tseng: Best!

286 00:35:40.390 00:35:41.020 Ankit Chopra: Yeah.

287 00:35:42.130 00:35:51.509 Robert Tseng: I might end up being in Phoenix next month, so we’re kind of deciding if we’re gonna go and help, like, we might go to a conference there that’s at ASU, right? So…

288 00:35:51.510 00:35:52.050 Ankit Chopra: Yep.

289 00:35:52.560 00:35:53.210 Ankit Chopra: Okay.

290 00:35:53.210 00:35:55.460 Robert Tseng: Yeah, so if I end up out there, I’ll let you know.

291 00:35:55.460 00:36:04.109 Ankit Chopra: Yeah, definitely let me know. Yeah, yeah, ASU’s… yeah, a lot of stuff going on over there, so it’s, yeah, that’ll be great. And,

292 00:36:04.670 00:36:10.089 Ankit Chopra: Yeah, if there’s any conference in Vegas that you’re going to, I sometimes go to conferences there, because

293 00:36:10.430 00:36:14.369 Ankit Chopra: It’s close by. So, yeah, let me know if you’re out there anytime, either.

294 00:36:15.090 00:36:24.239 Robert Tseng: Well, help me when the next conference you go to is, like, maybe that’d be a good platform to go and try to pitch things, like, I’m happy to try to test that out. Yeah.

295 00:36:24.770 00:36:44.530 Ankit Chopra: Yeah, I might be going to… because last year I went to a Samsara Beyond Conference. I might go against it this year, I’m not sure. We’re… we’re just checking, I mean, yeah, it’s one of our vendors, so we’re seeing. But yeah, last… last year was fun. They gave us… they gave us, like, some award for, like, integration or something, but…

296 00:36:44.630 00:36:47.649 Ankit Chopra: It’s for all their customers, you know, so it doesn’t really mean.

297 00:36:47.650 00:36:49.830 Robert Tseng: So…

298 00:36:49.830 00:36:50.670 Ankit Chopra: Yeah.

299 00:36:51.290 00:36:51.960 Robert Tseng: Nice.

300 00:36:51.960 00:36:54.400 Ankit Chopra: Hey, yeah.

301 00:36:54.400 00:36:54.740 Robert Tseng: Okay.

302 00:36:54.740 00:36:57.090 Ankit Chopra: Sounds good. Yeah, it was great catching up with you, man.

303 00:36:57.330 00:36:57.980 Robert Tseng: Yeah.

304 00:36:57.980 00:37:04.490 Ankit Chopra: Yeah, and good luck with everything. Hope you get your work-life balance more balanced.

305 00:37:04.490 00:37:16.460 Robert Tseng: Yeah, we’re making some adjustments, hopefully, it’ll… I mean, I think I’m still gonna finish out the semester, so I got, like, 4 more weeks, and then I’ll… then I’ll hopefully be a little bit more balanced after that.

306 00:37:16.460 00:37:22.020 Ankit Chopra: I think you’d be a great lawyer, so definitely keep it… keep the option open.

307 00:37:22.020 00:37:27.749 Robert Tseng: Yeah, I thought it was interesting to pursue, but, like, yeah, too many things going on right now.

308 00:37:27.940 00:37:28.560 Ankit Chopra: Yep.

309 00:37:29.360 00:37:29.830 Robert Tseng: Alright.

310 00:37:29.830 00:37:30.479 Ankit Chopra: Talk to you later.

311 00:37:30.480 00:37:31.380 Robert Tseng: Thanks, dude. Bye.

312 00:37:32.050 00:37:32.610 Robert Tseng: I…