Meeting Title: Operations Weekly Sync Date: 2026-03-17 Meeting participants: Brylle Girang, Rico Rejoso, Kaela Gallagher, Uttam Kumaran


WEBVTT

1 00:03:52.150 00:03:53.670 Brylle Girang: Hmm, here we go.

2 00:03:56.610 00:03:58.190 Rico Rejoso: Hey, Brian, how are you?

3 00:03:59.780 00:04:01.600 Brylle Girang: Crazy Tuesday.

4 00:04:02.750 00:04:04.019 Rico Rejoso: A lot going on.

5 00:04:04.950 00:04:05.730 Brylle Girang: Yes.

6 00:04:07.750 00:04:08.460 Rico Rejoso: I see.

7 00:04:08.460 00:04:14.530 Brylle Girang: Rico, your team are the ones tracking the leaves, right?

8 00:04:15.130 00:04:16.230 Rico Rejoso: I’m sorry, what was that?

9 00:04:16.760 00:04:23.190 Brylle Girang: Your team is the one tracking the paid leaves, the PTOs, who’s on leave today, etc.

10 00:04:23.300 00:04:23.980 Rico Rejoso: Yep.

11 00:04:25.950 00:04:33.629 Brylle Girang: So, if, let’s say, I am a leader, where can I… where can I see who’s going to be on leave by next week or so?

12 00:04:34.640 00:04:39.640 Rico Rejoso: Yep, we have the, out-of-office requests in a linear.

13 00:04:39.780 00:04:47.350 Rico Rejoso: But I’m also thinking of putting it, putting, what do you call this? A database in operations as well.

14 00:04:48.060 00:04:49.050 Brylle Girang: Gotcha.

15 00:04:49.050 00:04:49.380 Rico Rejoso: Right.

16 00:04:49.380 00:05:02.269 Brylle Girang: Do you want to explore maybe using Google Calendar instead? We did this in our previous team, so if there’s someone on leave, we have, like, a shared calendar that everyone can see.

17 00:05:02.430 00:05:05.050 Brylle Girang: And then we’re just inputting, maybe.

18 00:05:05.430 00:05:08.459 Brylle Girang: Greg’s on leave for the whole day, etc.

19 00:05:08.900 00:05:12.659 Rico Rejoso: Definitely, yeah, let me export, let me take a look at that, take a look at that.

20 00:05:13.280 00:05:14.360 Rico Rejoso: Let me put it on.

21 00:05:14.810 00:05:16.720 Rico Rejoso: Yep, definitely. Thank you so much for bringing that up.

22 00:05:18.770 00:05:19.690 Brylle Girang: You’re welcome.

23 00:05:19.900 00:05:21.169 Kaela Gallagher: Morning, guys.

24 00:05:22.470 00:05:23.299 Brylle Girang: Good morning.

25 00:05:23.790 00:05:26.540 Kaela Gallagher: Are we talking about, like, an out-of-office calendar?

26 00:05:27.720 00:05:29.049 Brylle Girang: Yeah, exactly.

27 00:05:29.330 00:05:31.480 Kaela Gallagher: Hmm. Do you think we should just…

28 00:05:31.590 00:05:38.510 Kaela Gallagher: Ask people to send their out-of-office, like, calendar invite to… Everybody?

29 00:05:41.350 00:05:45.599 Brylle Girang: that… That’s… that’s… I think that’s on the same, like.

30 00:05:45.750 00:05:59.039 Brylle Girang: length that I was proposing to Rico, we can just create, like, a shared calendar, and then everyone can just add their events there. Like, hey, I’m going to be on leave. You can also use that calendar for

31 00:05:59.150 00:06:03.539 Brylle Girang: Maybe if some people will be visiting some places, etc.

32 00:06:05.230 00:06:06.829 Kaela Gallagher: Okay. Okay.

33 00:06:07.080 00:06:07.860 Kaela Gallagher: Cool.

34 00:06:08.050 00:06:08.880 Kaela Gallagher: Yeah.

35 00:06:09.170 00:06:13.469 Rico Rejoso: Let me take a look at that and maybe change your processes and documentation so everyone is aware.

36 00:06:14.920 00:06:17.370 Brylle Girang: Okay, Eliza’s on leave, right?

37 00:06:18.290 00:06:21.330 Rico Rejoso: Yeah, she is, from yesterday until now. Today, yeah.

38 00:06:21.330 00:06:22.140 Brylle Girang: Okay.

39 00:06:22.280 00:06:23.080 Brylle Girang: Gotcha.

40 00:06:26.180 00:06:28.530 Kaela Gallagher: Rico, does that mean she’s back tomorrow?

41 00:06:28.920 00:06:29.600 Rico Rejoso: Yep.

42 00:06:30.110 00:06:30.900 Kaela Gallagher: Okay.

43 00:06:41.630 00:06:43.420 Kaela Gallagher: Rico, thank you for… Is it getting…

44 00:06:44.220 00:06:45.640 Kaela Gallagher: Oh, sorry, I was gonna say.

45 00:06:45.640 00:06:46.259 Brylle Girang: There you go.

46 00:06:46.260 00:06:49.959 Kaela Gallagher: Covering me tomorrow, er, yesterday, while I was out.

47 00:06:50.180 00:06:55.140 Rico Rejoso: Of course, I also put in comments on some leads that were inquiring on the email.

48 00:06:55.250 00:07:03.969 Rico Rejoso: But I wasn’t able to track them all. There was one that, I don’t know, the email are not on the records, so I wasn’t able to put in any comments there.

49 00:07:04.420 00:07:05.240 Kaela Gallagher: Okay.

50 00:07:05.420 00:07:08.900 Kaela Gallagher: Yeah, I saw those in Notion, thank you for doing that. I…

51 00:07:09.740 00:07:16.400 Kaela Gallagher: I don’t know what happened, but, like, somehow my Brainforge email is…

52 00:07:16.640 00:07:19.560 Kaela Gallagher: out in the wild, and I get, like.

53 00:07:20.350 00:07:23.410 Kaela Gallagher: Probably 20 to 30 emails a week.

54 00:07:23.410 00:07:46.560 Kaela Gallagher: from candidates that look the exact same. It’s like, hi, I’m an AI engineer, and I have these skills, and can we set up a call? I don’t want to do the Loom video, can we set up a call? And I’m getting, like, 30 of those a week. Somehow they’re all on the same script, and somehow they all have my personal brain for Gmail. So I’m, like, trying to redirect, like, I can’t take…

55 00:07:46.750 00:07:50.460 Kaela Gallagher: 30 calls a week, so I’m like, please do our Loom video.

56 00:07:50.630 00:07:51.570 Kaela Gallagher: Ugh…

57 00:07:52.360 00:07:58.790 Rico Rejoso: Yeah, I mean, if they apply through the application form, they should follow up with the process, right? I mean, that’s the reason why we have it there.

58 00:07:59.960 00:08:07.810 Kaela Gallagher: You would be surprised. I think probably, like, 1 in 20 people actually do the Loom video, and…

59 00:08:08.260 00:08:15.249 Kaela Gallagher: yeah, the rest, don’t do it, and then email me and be like, what’s the status? I’m like, well, you didn’t follow the directions.

60 00:08:16.220 00:08:20.039 Rico Rejoso: So, what do you do with those, individuals, like… I mean…

61 00:08:20.500 00:08:25.520 Rico Rejoso: Before, if they didn’t submit the video, even after requesting one.

62 00:08:25.670 00:08:34.419 Rico Rejoso: Or even after I email them requesting one, I usually ignore them, depending if they’re, you know, they really have good skill sets, and their resume says it.

63 00:08:34.690 00:08:35.380 Rico Rejoso: Right.

64 00:08:36.150 00:08:44.249 Kaela Gallagher: Yeah, yeah, so, yeah, I’m sending an email to the people that don’t do a video, and then if they don’t

65 00:08:44.820 00:08:49.719 Kaela Gallagher: Follow up, then, yeah, we’re just moving forward with other people.

66 00:08:50.660 00:08:51.220 Rico Rejoso: Okay.

67 00:08:52.140 00:08:59.979 Kaela Gallagher: Rico, I wanted to ask, we’re gonna, have Advait start with us tomorrow.

68 00:09:00.450 00:09:08.940 Kaela Gallagher: I saw a couple emails go back and forth, and he had texted me about the contract. Does he have everything that he needs right now at this, like…

69 00:09:09.180 00:09:11.519 Kaela Gallagher: In terms of the contract and the offer letter?

70 00:09:12.180 00:09:19.569 Rico Rejoso: the offer letter, I sent it out for his signature. After signature, I mean, he could get a copy and forward it to

71 00:09:19.890 00:09:20.759 Rico Rejoso: I don’t know.

72 00:09:20.880 00:09:26.710 Rico Rejoso: Peace University, for the contract. We’re just waiting for them to sign a contract. I think that’s been…

73 00:09:26.850 00:09:39.310 Rico Rejoso: problem since Utam had been doing a lot lately, especially on the delivery side, and wasn’t able to… I mean, I followed up twice already, right, but we had certain back and forth with the contract, and I think he already signed twice.

74 00:09:39.550 00:09:40.810 Rico Rejoso: Brett, right?

75 00:09:40.930 00:09:48.570 Rico Rejoso: So, I will follow up again today in this meeting. It’s one of my notes here, and also wanted to include in the presentation.

76 00:09:49.100 00:09:51.089 Rico Rejoso: And a reminder for him to sign on.

77 00:09:51.660 00:09:55.900 Kaela Gallagher: Okay, perfect. Yeah, we definitely need to do that today so we can have them start tomorrow.

78 00:09:58.850 00:10:05.989 Kaela Gallagher: Okay. I will let him know then, since he’s texting me, that the offer letter will be over later today.

79 00:10:06.650 00:10:10.770 Rico Rejoso: Does he need the offer letter on PDF, or does he need to sign it first?

80 00:10:13.010 00:10:20.960 Kaela Gallagher: I think it was… Offer letter.

81 00:10:21.260 00:10:24.159 Kaela Gallagher: I think the offer letter can just be a PDF.

82 00:10:24.430 00:10:26.159 Rico Rejoso: Okay, yeah, I sent it after.

83 00:10:27.150 00:10:32.100 Kaela Gallagher: Okay, okay. I think he had, like, a question about it, but,

84 00:10:32.730 00:10:37.150 Kaela Gallagher: Yeah, it just needs to be… to meet, like, whatever his school is requiring.

85 00:10:40.990 00:10:44.269 Rico Rejoso: Okay, I see it now, I just saw this reply.

86 00:10:46.880 00:10:47.510 Kaela Gallagher: Okay.

87 00:10:48.620 00:10:49.720 Kaela Gallagher: Thank you.

88 00:11:39.360 00:11:43.789 Kaela Gallagher: Okay, so that means also today we’ll need to do all of his…

89 00:11:45.990 00:11:50.970 Kaela Gallagher: account, provisioning, all the fun stuff. Set up his email.

90 00:11:50.970 00:11:51.690 Rico Rejoso: No worries.

91 00:11:52.560 00:11:53.510 Rico Rejoso: Messing it over.

92 00:11:53.780 00:11:55.510 Kaela Gallagher: Okay, amazing.

93 00:11:55.970 00:12:01.359 Kaela Gallagher: And then I’ll host orientation tomorrow morning for him, but if you…

94 00:12:01.760 00:12:09.610 Kaela Gallagher: Are able to join, just in case he has any questions, and also maybe you can, like, critique my first orientation.

95 00:12:11.100 00:12:12.100 Rico Rejoso: Sure, I’ll be on it.

96 00:12:12.510 00:12:13.920 Kaela Gallagher: Okay, thank you.

97 00:12:20.060 00:12:27.299 Brylle Girang: Hello, have you tried connecting with Groot Assistant, my agency, when it comes to sourcing possible candidates?

98 00:12:28.290 00:12:39.349 Kaela Gallagher: No. I think that’s something I will utilize in the future, though. I’ll definitely, like, connect with you on that. Right now, I think…

99 00:12:40.130 00:12:47.009 Kaela Gallagher: are… talent is mostly US-based for the roles that we’re hiring right now.

100 00:12:47.270 00:12:51.040 Kaela Gallagher: But I’ll definitely keep you posted on that.

101 00:12:52.210 00:12:52.950 Brylle Girang: Gotcha.

102 00:13:20.060 00:13:23.380 Kaela Gallagher: Bea, are you wearing green for St. Patrick’s Day?

103 00:13:25.070 00:13:27.920 Brylle Girang: No, this is for the new year.

104 00:13:27.920 00:13:32.360 Kaela Gallagher: Nice.

105 00:13:32.640 00:13:41.699 Brylle Girang: I don’t know if it’s also the same in the US, but here, if there’s the New Year’s celebration, everyone in the family wears the same.

106 00:13:42.000 00:13:43.750 Brylle Girang: shirt. It’s corn.

107 00:13:43.750 00:13:45.560 Rico Rejoso: Yeah.

108 00:13:46.280 00:13:52.460 Kaela Gallagher: Wow, okay, no, it’s not the same here. That’s cool. I like that.

109 00:13:52.460 00:13:55.919 Brylle Girang: Yeah. It’s corny and cute at the same time.

110 00:13:57.010 00:13:57.740 Kaela Gallagher: Yes.

111 00:13:58.340 00:14:04.379 Rico Rejoso: We had that for, like, in the past 5 years, since… 6 years, yeah, since 29… 2020, yeah.

112 00:14:06.290 00:14:07.370 Kaela Gallagher: Nice.

113 00:14:07.370 00:14:09.319 Rico Rejoso: Depending on the quarter of the year, yeah.

114 00:14:11.260 00:14:12.250 Kaela Gallagher: Mmm…

115 00:14:13.950 00:14:16.459 Brylle Girang: Also, it is St. Patrick’s Day.

116 00:14:18.030 00:14:21.750 Kaela Gallagher: yes, so, like, in the U.S,

117 00:14:22.620 00:14:30.860 Kaela Gallagher: nobody knows why we celebrate St. Patrick’s Day. People just, like, drink beer, and then have everything green.

118 00:14:31.160 00:14:37.660 Kaela Gallagher: So, like, and if you don’t wear, like, something green, people will say, oh, you have to get pinched.

119 00:14:39.510 00:14:45.710 Brylle Girang: Oh, maybe it’s just… Another reason to drink, you know?

120 00:14:45.710 00:14:47.389 Kaela Gallagher: Exactly. Exactly.

121 00:14:49.910 00:14:52.100 Brylle Girang: You have to get Finch, wow.

122 00:14:52.640 00:14:57.490 Kaela Gallagher: Yeah, people will, like, go up to people and, like, pinch… Pinch them.

123 00:15:03.710 00:15:11.250 Brylle Girang: I actually don’t know if Utem will be joining. He is in… a call with Element.

124 00:15:11.500 00:15:18.160 Brylle Girang: And trying to… Bridge the, as he’s saying it, the biggest contract.

125 00:15:18.660 00:15:21.799 Brylle Girang: The biggest company contract ever, so…

126 00:15:21.800 00:15:22.470 Kaela Gallagher: He was telling…

127 00:15:22.470 00:15:24.540 Brylle Girang: Nick, we can just wait. Oh, there we go!

128 00:15:24.760 00:15:26.419 Kaela Gallagher: There he is!

129 00:15:26.420 00:15:31.380 Uttam Kumaran: Sorry, guys, this, like, element thing is continuing, so I’m just figuring it out.

130 00:15:31.710 00:15:32.840 Kaela Gallagher: How’s it going?

131 00:15:33.470 00:15:39.140 Uttam Kumaran: It’s going… we’ll see. I just want them to be like, we will pay, and then I can

132 00:15:39.770 00:15:44.790 Uttam Kumaran: start to, like, think about staffing it and doing it. It’s just, like.

133 00:15:45.010 00:15:53.399 Uttam Kumaran: Yeah, I don’t want to rehash. It’s… we’re figuring it out. Either way, I’m pumped, like, I’m excited. Sorry, I don’t… I don’t mean to, like, waste your guys’ time missing this, so…

134 00:15:54.270 00:15:54.780 Kaela Gallagher: All good.

135 00:15:54.780 00:16:02.080 Brylle Girang: And we were just talking about you trying to fight through the biggest company contract ever, so… That’s fine.

136 00:16:02.080 00:16:08.870 Uttam Kumaran: I’m like, I can’t… some calls, I can’t, multi… I can’t risk multitasking on.

137 00:16:09.710 00:16:14.370 Uttam Kumaran: So I’m like, okay, I just need to focus and, like, get this thing over the line. I’m like…

138 00:16:14.780 00:16:18.629 Uttam Kumaran: Their client is, like, she’s very frantic, trying to pitch this thing.

139 00:16:18.970 00:16:25.720 Uttam Kumaran: And, like, that company doesn’t really know how to price something like this, and it’s just like, okay, just, like, going through, just going through the motions, so…

140 00:16:27.150 00:16:28.110 Uttam Kumaran: Okay.

141 00:16:28.260 00:16:29.649 Uttam Kumaran: Wait, sorry.

142 00:16:37.240 00:16:44.110 Rico Rejoso: Again, good morning to everyone, and thank you for joining, today’s op- or this week’s operations meeting.

143 00:16:44.530 00:16:53.069 Rico Rejoso: Our topics for today includes legal, scheduled PDOs, operation updates, recruitment updates, and then delivery updates.

144 00:16:53.820 00:17:05.839 Rico Rejoso: Now, to start off with the legal updates, client contracts, we had the expired contracts with Urban Stems. I know we’re meeting today, so we’ll probably get updates after your meeting.

145 00:17:06.030 00:17:06.980 Rico Rejoso: a leader.

146 00:17:07.150 00:17:20.529 Rico Rejoso: Expiring contracts by end of March, we have the Global Vet Link, which is a 4-week contract we had with them, CTA, and the LMNT, which was amended, and I know, as discussed, there’s a proposal that is in review.

147 00:17:20.670 00:17:21.349 Rico Rejoso: Right.

148 00:17:22.410 00:17:31.429 Rico Rejoso: Next would be the team contracts. Following that, the following documents or contracts that we were just waiting for a signature would be the one, the amendment for Joseph.

149 00:17:31.770 00:17:37.089 Rico Rejoso: Advait’s, IC agreement and Lawrence, term notice.

150 00:17:37.760 00:17:43.140 Uttam Kumaran: So, quick question for Lauren and for Alex, like, why don’t we just let the term expire? Like…

151 00:17:43.350 00:17:44.690 Uttam Kumaran: They’re not billing.

152 00:17:45.730 00:17:47.310 Uttam Kumaran: Like, what’s the problem with that?

153 00:17:48.850 00:17:55.310 Rico Rejoso: Yeah, I mean, I just want to make sure that we send out notice of termination once we… I mean, just following the process when, for offboarding.

154 00:17:55.410 00:17:57.639 Rico Rejoso: folks, offering… Okay.

155 00:17:57.810 00:18:00.409 Rico Rejoso: But if you prefer that, that’s fine. I can just…

156 00:18:00.410 00:18:07.689 Uttam Kumaran: When is there… yeah, I mean, I would just prefer to just do it at the end of whatever their contract is. I just don’t… I don’t have time to talk to either of those people.

157 00:18:07.930 00:18:10.530 Uttam Kumaran: Right now, so I don’t wanna, like…

158 00:18:11.040 00:18:17.189 Uttam Kumaran: like, neither of those people are billing any hours. I think it’s just… we can just naturally let it end, and then send a note then.

159 00:18:17.740 00:18:23.399 Uttam Kumaran: I, like, what I… what I want to avoid is, like, I’m… if I… anytime I have to message somebody.

160 00:18:23.560 00:18:32.590 Uttam Kumaran: they may want to talk to me, and then that is, like, time right now, so… I can’t… I just can’t deal with talking to those… those two have nothing to do with their company right now, so…

161 00:18:32.950 00:18:36.129 Uttam Kumaran: I’m like, just, let’s just let it expire, it’s, like, not worth it.

162 00:18:36.650 00:18:44.719 Rico Rejoso: Yeah, I mean, same process. If you want to let it expire, we could just send a term notice, which just needs your signature, and we can send it out. No need for you to talk to them.

163 00:18:45.450 00:18:46.460 Uttam Kumaran: Okay, okay.

164 00:18:47.940 00:18:55.369 Rico Rejoso: Okay, I’ll work on that one. For Lauren, we have it sent already. For Alex, I’ll, draft a notice of termination and send it out for signature.

165 00:18:55.370 00:19:09.539 Rico Rejoso: But I think the main point for today would be the, Advaates IC agreement that we need your signature with. There’s been back and forth and changes in the contract, so we apologize if you’ve already signed, signed twice for his, agreement, but we need one more today.

166 00:19:09.980 00:19:12.850 Uttam Kumaran: Okay. Is it already… I can sign it if that’s sent to me.

167 00:19:13.130 00:19:18.730 Rico Rejoso: Yep, it is sent. It’s on the legal, sent, follow-up yesterday.

168 00:19:19.160 00:19:19.710 Uttam Kumaran: Okay.

169 00:19:21.880 00:19:33.820 Rico Rejoso: Yep, that’s for legal, for scheduled PTOs. Just wanted to let you know about the upcoming PTOs in the next two weeks. We have Mustafa and a Wish, which is on the 90th and 23rd of March, which is this coming weekend.

170 00:19:34.100 00:19:35.710 Rico Rejoso: Right? For the holidays.

171 00:19:36.160 00:19:46.499 Rico Rejoso: And, PDOs, that will take more than 5 days, which is Mustafa’s April 1st to 11th, which is a total of 8 working days. Pranavs, April 17th to 24.

172 00:19:46.510 00:19:57.979 Rico Rejoso: Which is 6 working days, same with Hannah, April 9th to 16, which is 6 working days. I want to let you know, especially with the engineering team, if we have… if we can, you know, hand over some of the stuff that they’re working on.

173 00:19:58.490 00:19:59.620 Rico Rejoso: For the…

174 00:19:59.620 00:20:03.430 Uttam Kumaran: Question on this, does this get into operating?

175 00:20:04.700 00:20:05.710 Rico Rejoso: On the time off.

176 00:20:05.900 00:20:08.560 Uttam Kumaran: So I think what’s… what would be helpful is if… if…

177 00:20:08.690 00:20:13.210 Uttam Kumaran: B, you can work on something that this weaves into, or, like, our… like…

178 00:20:13.480 00:20:16.619 Uttam Kumaran: Our weekly… our weekly client health thing.

179 00:20:17.130 00:20:20.709 Uttam Kumaran: Like, one piece that’s just really helpful is for… for…

180 00:20:20.840 00:20:22.529 Uttam Kumaran: For us to be able to see

181 00:20:22.890 00:20:26.749 Uttam Kumaran: Forward at least 2 weeks, in terms of out of office.

182 00:20:27.450 00:20:30.260 Uttam Kumaran: So, on Monday, when we kick off that, like, client health.

183 00:20:30.520 00:20:33.290 Uttam Kumaran: Like, across all the clients. I think it would be great.

184 00:20:33.440 00:20:41.240 Uttam Kumaran: To think about that. One way to kind of consider this is to call it, like, a portfolio review.

185 00:20:42.290 00:20:52.879 Uttam Kumaran: And what the portfolio review could do is, like, basically run the client health on everything, run the EP audit, but then also look at things like people’s out of office.

186 00:20:53.260 00:20:58.070 Uttam Kumaran: And like… Anything broader, like holidays, things like that.

187 00:20:58.270 00:21:02.330 Uttam Kumaran: So, I think that would be… That would be helpful.

188 00:21:02.630 00:21:12.800 Uttam Kumaran: the way I’m thinking about it is, like, we can run a portfolio review, and then on Mondays, we talk to the CSOs, maybe after me and you meet, and, like, that could be a good process.

189 00:21:13.930 00:21:15.610 Brylle Girang: Yeah, yeah, that works.

190 00:21:16.390 00:21:16.950 Uttam Kumaran: Okay.

191 00:21:17.840 00:21:30.949 Brylle Girang: Yeah, I was also just talking to Rico earlier about how we can better track the PTOs. We explored using Google Calendar to make sure that the PTOs are visible across the board, and not just via linear, but yeah.

192 00:21:31.930 00:21:34.039 Brylle Girang: We’ll, we’ll improve this.

193 00:21:34.930 00:21:43.919 Rico Rejoso: Definitely, I will look into the request for me as well, and if you can put a process around it and document it as well for everyone’s, you know, for everyone to see and take a look at.

194 00:21:45.810 00:22:04.249 Rico Rejoso: That’s for scheduled PDOs. Moving on to operations, first would be the finance. Urban STEM ramp details were set up yesterday during our call with the finance team with Megan. We are also advised to hold off payments for this week and wait until we get paid from the clients that are pending, ABC and Remo.

195 00:22:04.400 00:22:09.559 Rico Rejoso: With that, finance followed up with these clients and some other clients that has past due invoices.

196 00:22:10.610 00:22:28.090 Rico Rejoso: Right? And also, confirming the leadership agreement bonus, we discussed with finance yesterday, and the questions we need answers from our executives are, should the 5% be… I mean, should the 5% reflect the team members’ projected monthly, or the 5% earned in the first quarter, right?

197 00:22:30.500 00:22:31.900 Uttam Kumaran: Yeah, so…

198 00:22:31.900 00:22:32.430 Rico Rejoso: Yes.

199 00:22:37.810 00:22:45.510 Rico Rejoso: Well, initially, just want to let you know that, what I did was the 5% of the projected monthly, right? That’s what we agreed on in January.

200 00:22:45.720 00:22:58.720 Rico Rejoso: But there… there’s been discussion with Greg’s, leadership agreement and some questions from his side, which were in… his contract is, like, 8K minimum, or which, whichever side, right?

201 00:22:58.850 00:23:15.730 Rico Rejoso: So there’s a floor price for it. So, you mentioned that we should do the 5% of the first quarter for Greg, so I just want to make sure that we make it a general process for everyone in the leadership agreement. So, just wanted to confirm this, should we proceed with the 5% projected, or just 5% of the total first quarter earned?

202 00:23:16.050 00:23:17.119 Rico Rejoso: for team member.

203 00:23:22.060 00:23:27.159 Uttam Kumaran: Yeah, let’s talk in Slack. I need to, like, I just need to think about this.

204 00:23:27.340 00:23:28.430 Rico Rejoso: No worries, yes.

205 00:23:28.430 00:23:28.880 Uttam Kumaran: always had.

206 00:23:28.880 00:23:45.720 Rico Rejoso: Yep. Okay. I’ll send a message in Slack and a thread so that we can discuss this with. Just some suggestions, I guess, for us, I mean, finance and ops suggest that the 5% bonus, regardless to what we agreed on, should be paid off after the first quarter, along with the 5% bonus

207 00:23:45.840 00:23:50.340 Rico Rejoso: for those that have reached their KPI, as per your executive discretion.

208 00:23:50.750 00:23:54.709 Rico Rejoso: Okay, so that’s one thing that we will also include in the Slack thread and messages.

209 00:23:55.240 00:24:10.769 Rico Rejoso: Lastly, upon checking RAMP yesterday, we noticed that the MS-V invoices initiated. Due date for this is on the 30th of March, and all his, January invoice or previous invoices has been paid. Just wondering, since we can prior, others that are overdue.

210 00:24:18.280 00:24:21.530 Uttam Kumaran: Yeah, I mean, again, like, Eliza’s out, so…

211 00:24:21.910 00:24:26.879 Uttam Kumaran: nobody’s handling AR process right now, so I have to go log in and figure that out, so…

212 00:24:26.990 00:24:32.850 Uttam Kumaran: I think, Rico, I’m expecting you to, like, if… if Eliza’s out, like, who’s continuing on that AR process? So I went and

213 00:24:33.180 00:24:37.400 Uttam Kumaran: I just went and kicked things off, because, I don’t know, I didn’t know what was gonna happen.

214 00:24:38.110 00:24:46.599 Rico Rejoso: No worries, even though Eliza said I’m also the one directing the AR and AP processes on it, I’m also overlooking the process that she’s handling, just to make sure that I have

215 00:24:46.960 00:24:54.770 Rico Rejoso: enough context whenever you have questions for it. So yeah, I checked it out yesterday. I’ll also forward the AP worksheet that, I edited.

216 00:24:54.770 00:24:58.770 Uttam Kumaran: Yeah, because that was the process I was expecting, I just didn’t see it come in, so…

217 00:24:59.150 00:25:06.529 Uttam Kumaran: again, if… on my side, I’m gonna start getting pinged if people aren’t gonna get paid, so, like, I don’t… I don’t know what’s going on, so…

218 00:25:06.760 00:25:07.600 Uttam Kumaran: Yeah.

219 00:25:08.040 00:25:17.650 Rico Rejoso: We’ll schedule, the scheduled message will be sent out after this meeting, just to confirm, and also we’ll send this out on the finance channel, just to make sure we have, finance has visibility of our discussion about this.

220 00:25:17.840 00:25:20.320 Rico Rejoso: So I’ll send out a message, a Slack message for this again.

221 00:25:20.820 00:25:21.390 Uttam Kumaran: Okay.

222 00:25:21.700 00:25:31.050 Rico Rejoso: Alrighty. Next would be for escalation updates, we issued a written acknowledgement on Demolate for second appearance of not updating Glockify hours prior deadline.

223 00:25:31.340 00:25:41.030 Rico Rejoso: A DM reminder was sent to Holly for the same reason, and a DM reminder for, Casey for not submitting an out-of-office request two weeks prior to the requested date.

224 00:25:41.260 00:25:58.039 Rico Rejoso: So we’ve started to strongly enforce the policy that we have for out-of-office clockified hours, and we’ve been providing documents for escalations. These are all tracked in the Operations Notion page, and should be reflected in the People Operations database per team member for Kayla’s view.

225 00:25:58.760 00:25:59.340 Rico Rejoso: Right.

226 00:25:59.340 00:25:59.910 Uttam Kumaran: Okay.

227 00:26:00.460 00:26:02.979 Rico Rejoso: Moving forward, leadership,

228 00:26:03.090 00:26:14.410 Rico Rejoso: review tickets that we have here, two payments for Google Workspace and Zoom. Zoom is good, upon checking earlier, just a Google Workspace for now. I think there’s been an error in paying that off.

229 00:26:15.030 00:26:17.459 Uttam Kumaran: Okay, yeah, I can… I can check.

230 00:26:18.260 00:26:30.839 Rico Rejoso: Great. Also check Zoom, since your message yesterday, and all other tools that we have, there were 3 basic accounts which are not paid, but we also transferred their data and deleted those accounts, just to make sure.

231 00:26:31.180 00:26:37.390 Rico Rejoso: for Calibur’s NDA, we sent it back to them last week. We haven’t received any updates yet.

232 00:26:37.970 00:26:39.360 Rico Rejoso: So we’re just needing… Okay.

233 00:26:39.990 00:26:41.929 Rico Rejoso: Don’t know if you should follow up or not.

234 00:26:43.120 00:26:45.249 Uttam Kumaran: Yeah, do you want to just send a quick follow-up?

235 00:26:45.640 00:26:47.249 Rico Rejoso: Sure, will do. Okay.

236 00:26:47.580 00:26:48.270 Rico Rejoso: Okay.

237 00:26:48.410 00:26:52.960 Uttam Kumaran: Yeah, on the rest of these, so the off-site, yeah, maybe let’s,

238 00:26:53.410 00:26:56.969 Uttam Kumaran: So, some of these, let’s just review during our Friday thing.

239 00:26:57.400 00:26:57.930 Rico Rejoso: Sure.

240 00:26:57.930 00:27:04.899 Uttam Kumaran: The off-site travel stuff… Yeah, I feel like the rest of it, I feel pretty good about.

241 00:27:05.440 00:27:10.899 Rico Rejoso: Great. Okay, we’ll note, and we’ll include it to our discussion for Friday, we’ll bring this up.

242 00:27:11.020 00:27:14.579 Rico Rejoso: Just quick confirmation from the operations, expense requests.

243 00:27:15.020 00:27:21.030 Rico Rejoso: For, I mean, we need approval for the expense request for the LA Team Lunch and Covert Concession last March 11, amounting to…

244 00:27:21.030 00:27:25.659 Uttam Kumaran: for those, for the expense requests, like, how do you want to handle approvals? Like…

245 00:27:26.140 00:27:29.829 Uttam Kumaran: Do you guys want to approve? And then it just goes into ramp, like…

246 00:27:30.320 00:27:35.569 Uttam Kumaran: it’s like, you guys are gonna have as much scrutiny as I’m gonna have, which is just like, is there a receipt?

247 00:27:35.880 00:27:39.979 Uttam Kumaran: And then was it reasonable or within budget? So, I don’t mind if you guys approve

248 00:27:40.640 00:27:42.009 Uttam Kumaran: If you guys take this.

249 00:27:42.450 00:27:43.960 Rico Rejoso: Yep,

250 00:27:44.720 00:27:59.979 Rico Rejoso: previous one, process that you prefer was to, discuss this during our weekly operations, but if you would prefer to set a budget on it, and whenever it’s within budget, we could just send it to RAMP. So we will not be involving in the loop and just, you know, continue to process it with the finance team.

251 00:28:00.460 00:28:01.150 Uttam Kumaran: Okay.

252 00:28:01.490 00:28:02.000 Rico Rejoso: Yep.

253 00:28:02.000 00:28:09.659 Kaela Gallagher: I believe we have documentation in Notion, too, about, like, in-person meetups and budget for lunch. Yeah. So…

254 00:28:09.800 00:28:12.910 Kaela Gallagher: Yeah, I mean, this definitely falls within.

255 00:28:14.830 00:28:15.340 Rico Rejoso: Yep, definitely.

256 00:28:15.340 00:28:17.819 Brylle Girang: Do we have, like, an approval matrix?

257 00:28:18.590 00:28:22.009 Brylle Girang: Do we have an approval matrix for this? Like, if the expense was…

258 00:28:23.400 00:28:24.299 Rico Rejoso: Yeah, for now, I’ll.

259 00:28:24.300 00:28:29.860 Brylle Girang: expenses below $100, then you can approve that. If it’s not, it goes to OTAM.

260 00:28:30.160 00:28:48.570 Rico Rejoso: Yeah, as mentioned, we, we wanted to… I mean, we don’t want it to look… to be looped in on this one previously, but I know… I guess we got busy as well, and we’re… there’s just a lot going on, so if we wanted a process where we can just approve it, if it’s within reasonable budget, or within our budget, we can just approve it and proceed it with finance processing afterwards.

261 00:28:48.570 00:28:54.920 Rico Rejoso: Right, because again, one loop includes UTAM’s approval, then we can process it with the finance team.

262 00:28:56.510 00:28:57.040 Uttam Kumaran: Okay.

263 00:28:58.700 00:29:08.130 Rico Rejoso: Alright, I’ll send, a Slack message as well for this one, just to discuss the budget for this, so we won’t have to include you or loop you in if ever it is within budget.

264 00:29:09.200 00:29:19.429 Rico Rejoso: Okay. And another would be Amber’s job description. Is it a digital product analyst or data analyst? Just want to confirm so I can prepare the contract, since it’s been stale for…

265 00:29:19.550 00:29:20.650 Rico Rejoso: Few days already.

266 00:29:21.050 00:29:29.259 Uttam Kumaran: Yeah, it would be data analyst, so I think this is something, broadly, Kayla, when Jasmine joins, I’m probably gonna just off-board a lot of these decisions to her.

267 00:29:29.440 00:29:35.450 Uttam Kumaran: In terms of, like, I think there’s sort of, like, a couple pieces here. So one,

268 00:29:35.820 00:29:39.860 Uttam Kumaran: I kind of want her to start to think about the team makeup, and like…

269 00:29:40.040 00:29:42.579 Uttam Kumaran: the JDs and things like that, kind of similar.

270 00:29:42.580 00:29:43.020 Kaela Gallagher: Okay.

271 00:29:43.020 00:29:57.749 Uttam Kumaran: on the data side, like, I want to start to divert some of those questions to, like, the service leads, as much as possible. They have… they have a lot of context on, like, what… what they need on their team. Like, I think I’ve… I think…

272 00:29:57.950 00:30:03.669 Uttam Kumaran: I think I should have just probably said that when we first started talking, but I think… so, for Amber’s stuff.

273 00:30:03.800 00:30:06.699 Uttam Kumaran: I would say just put data analysts, it’s the broader…

274 00:30:06.940 00:30:26.799 Uttam Kumaran: it’s a broader term. We… we… we previously had these, like, things like digital product analysts, because we have some specific tooling requests, but Amber, like, is doing stuff much more broadly than just product analytics. So data analysts, if we need a decision today, that’s… that would be it. I would love to just defer, though, like.

275 00:30:26.940 00:30:30.800 Uttam Kumaran: both the JDs, and, like.

276 00:30:31.040 00:30:37.040 Uttam Kumaran: Basically, start to defer a lot of the, like, Team-specific resourcing.

277 00:30:37.140 00:30:41.759 Uttam Kumaran: to the service leads, like, over time.

278 00:30:41.870 00:31:00.429 Uttam Kumaran: for… for… for data, I think because we were just… we’re just transitioning now, like, you’re onboarding and everything, I’m… I’m fine to kind of give you the lay of the land, but I think Awash has really clear understanding of, like, who’s needed. They’re also close to the interview process, so… and of course, they have more time, so I think…

279 00:31:00.470 00:31:13.359 Uttam Kumaran: they’ll be… they may be a better partner. I also am going to label that as a specific requirement for service leads going into Q2 as, like, an expectation for them to support with, like, resourcing.

280 00:31:14.090 00:31:22.449 Uttam Kumaran: So, long story short, yeah, I think data analyst, I think Jasmine will be a much more opinionated partner on, like, the makeup of the strategy team.

281 00:31:22.790 00:31:24.920 Uttam Kumaran: You know, going forward when she joins, yeah.

282 00:31:24.920 00:31:35.590 Kaela Gallagher: Yeah, I think for now, like, Amber… Amber just mentioned, like, her current contract reads project manager, so she just wanted something a little bit more updated, so I think the data analyst will be fine.

283 00:31:36.060 00:31:36.560 Uttam Kumaran: Cool.

284 00:31:37.990 00:31:39.819 Rico Rejoso: Got it, yep. We’ll work on…

285 00:31:40.320 00:31:48.549 Rico Rejoso: per contract after that… after this. For CTA, we just, just need to confirm, has the following sprint been completed for Sprint 5 reports and…

286 00:31:48.870 00:31:53.299 Rico Rejoso: Just want to make, provide an update with the finance, for the finance team.

287 00:31:53.960 00:31:55.950 Uttam Kumaran: Yeah, Sprint 5’s been completed, yeah.

288 00:31:56.090 00:32:01.850 Rico Rejoso: Got it, yep, thank you so much for that, yep. That’s all for the operations update. Any questions so far?

289 00:32:05.680 00:32:06.949 Uttam Kumaran: I think that’s it for me.

290 00:32:07.200 00:32:10.309 Rico Rejoso: Okay, great, we can move on to the recruitment updates, Kayla.

291 00:32:10.860 00:32:24.499 Kaela Gallagher: Okay, yeah, just catching up this morning, but I think I have our pipeline completely updated, so this should be accurate. We have 7 interviews going off this week, 3 are our finals, 2 are second, and 2 are first.

292 00:32:25.930 00:32:43.780 Kaela Gallagher: We had 2 data engineer finals go off, we have 2 AI engineer finals on calendar, a strategy one, so we’re looking good across all of our roles. I was able to source on, LinkedIn as well, and get 3 analytics engineers into first rounds.

293 00:32:43.780 00:32:56.269 Kaela Gallagher: Those first rounds actually all already went off, just waiting on feedback from Awash, so hopefully we’ll have some analytics engineers in the process as well. If he turns them down, though, he can definitely re-recruit.

294 00:32:56.270 00:32:56.670 Uttam Kumaran: Okay.

295 00:32:56.670 00:33:15.609 Kaela Gallagher: And then pending offers at Vate, we’re targeting a start date of tomorrow, so Rico and I will be partnering today to get everything ready for him tomorrow. I’ll be hosting orientation in the morning, and then I have touchpoints on yours and Robert’s calendars, as well as, Amber, so he can meet with

296 00:33:15.610 00:33:29.300 Kaela Gallagher: people day one, get an idea of, what he’s going to be doing. And then Jasmine, chatting with her today at 9.30, I know we have an updated start date with her, and then we’re working on details of, like.

297 00:33:29.400 00:33:33.219 Kaela Gallagher: Negotiating her… her offer and her contract.

298 00:33:33.220 00:33:36.750 Uttam Kumaran: Yeah, so two details, two details on that.

299 00:33:37.140 00:33:49.639 Uttam Kumaran: I think her subjug- like, I called her, she said she can accelerate it, which is great. I also said, like, if this element thing goes, then, like, it would be great to have some amount of time starting April 1st.

300 00:33:49.700 00:34:08.880 Uttam Kumaran: And so, I think what’s helpful is there’s gonna be, like, two contracts in place right now is, like, the existing one, and there’s one is, like, the… the, like, you know, more full-time. I wonder if, like, we can just… I think in both of those, she’s just gonna wanna align on, like, what her expectations are between now and April 13th.

301 00:34:08.980 00:34:13.730 Uttam Kumaran: And then, of course, I think the expectations post that are… are also getting clear, so…

302 00:34:13.739 00:34:19.799 Kaela Gallagher: Yes. So, Rico, we have, like, we were able to extend her current contract, right, until the end of…

303 00:34:20.069 00:34:22.359 Kaela Gallagher: April, I think, is the new end date.

304 00:34:22.360 00:34:23.780 Rico Rejoso: April 24th, yeah.

305 00:34:24.110 00:34:39.349 Kaela Gallagher: Okay, okay, yeah, so we were able to extend that, so she’s good to go, like, continuing to work part-time for us. She said 10 to 12 hours per week is what she would target, but I can discuss, like, April 1st, maybe increasing those hours for Element.

306 00:34:39.380 00:34:55.340 Kaela Gallagher: If that’s needed. Okay. And then I’ll iron out a new start date with her. She did have a couple questions about, like, what kind of bonus structure she would be offered. So maybe that’s something, like, you, Robert, and I can discuss. Yeah.

307 00:34:55.850 00:34:58.530 Kaela Gallagher: What we would want to, like, write into her contract.

308 00:34:58.750 00:34:59.880 Uttam Kumaran: Okay. Okay.

309 00:34:59.880 00:35:02.399 Kaela Gallagher: Cool. And then, Miranda?

310 00:35:02.400 00:35:12.609 Uttam Kumaran: Yeah, I think on the… on the… yeah, on the last piece, like, on the bonus structure and, like, sort of Q2 plan, I think that’s gonna… that’s gonna be a lot of, like, what we’re gonna discuss as, like, a leadership group.

311 00:35:12.880 00:35:20.349 Uttam Kumaran: probably either later today or Friday. Like, I’m… I’m sort of reflecting a lot on this quarter and thinking about that, so…

312 00:35:20.500 00:35:27.889 Uttam Kumaran: Like, I don’t know if we’re gonna have anything completely locked until end of March.

313 00:35:28.150 00:35:29.620 Uttam Kumaran: But, like.

314 00:35:30.200 00:35:34.670 Uttam Kumaran: that’s what I think our group is gonna basically decide on what that is for the delivery team.

315 00:35:35.210 00:35:36.650 Kaela Gallagher: Okay, okay.

316 00:35:36.810 00:35:38.710 Kaela Gallagher: Copy that.

317 00:35:40.500 00:36:03.199 Kaela Gallagher: Cool, and then for Miranda, I was able to get that kind of hybrid JD over to her on Friday, got a response from her this morning, and she went in and left some comments. She said specifically on the GTM side. Haven’t had a chance to hop into that doc yet, but I’ll loop in you and Robert if I need, like, support on that there.

318 00:36:03.220 00:36:05.949 Kaela Gallagher: I guess for Miranda, like.

319 00:36:06.300 00:36:13.140 Kaela Gallagher: What would we be targeting for her in terms of, like, start date, and would we bring her on part-time to start?

320 00:36:15.260 00:36:16.760 Uttam Kumaran: Yeah, so…

321 00:36:18.000 00:36:22.230 Uttam Kumaran: this is where, like, I think it would be helpful to have, like, a visual matrix of literally, like.

322 00:36:22.360 00:36:31.789 Uttam Kumaran: people’s faces and, like, the roles that we’re… we’re… we’re putting them into. In particular, I wanna… I wanna just have a clear visual of, like.

323 00:36:33.000 00:36:41.140 Uttam Kumaran: across each of the service lines who were coming to staff, like, I think we have Audvate and Jasmine on, like, sort of strategy side.

324 00:36:41.270 00:36:50.380 Uttam Kumaran: Miranda is on AI, we have someone for AE, and then I know some other folks, so I think what would be helpful is some type of, like.

325 00:36:50.720 00:36:57.589 Uttam Kumaran: matrix where I can visually see… it could just be their first name or something. That way just gives me a purview of, like, that high level.

326 00:36:57.790 00:37:00.280 Uttam Kumaran: Basically, like, a visual of this, except…

327 00:37:01.290 00:37:04.279 Uttam Kumaran: Yeah, just, like, where we expect people to land.

328 00:37:05.710 00:37:14.030 Uttam Kumaran: your question was about, Miranda and, like, start date. I think it’s, it’s really gonna be based on,

329 00:37:15.040 00:37:19.209 Uttam Kumaran: I think that’s a conversation that me, you, and Robert can close out this week.

330 00:37:19.370 00:37:25.750 Uttam Kumaran: I don’t think we… like, because he was out last week, I… I got… I got approval from him in terms of, like.

331 00:37:27.950 00:37:42.669 Uttam Kumaran: in terms of, okay, there is sort of a need for this role, but I don’t want to make this decision in isolation without also looking at all the other folks that we’re bringing on. Because for me, leading delivery, we only have a certain… we only have a certain amount of slots, and…

332 00:37:42.950 00:37:49.070 Uttam Kumaran: the reason why I want to see the outlay is because she may be competing with someone else, not in AI.

333 00:37:49.300 00:37:51.609 Uttam Kumaran: Right? And so…

334 00:37:51.810 00:37:57.120 Uttam Kumaran: because we got a lot of great candidates, and, like, some candidates, I think, are stronger than I expected.

335 00:37:57.340 00:37:59.010 Uttam Kumaran: I’m… yes…

336 00:37:59.240 00:38:09.489 Uttam Kumaran: I’m thinking about every single layer in isolation, but I’m also looking at just the overall team composition, in addition to, like, what some of the clients that we’re expecting to come on. So…

337 00:38:10.000 00:38:16.609 Uttam Kumaran: Long story short, like, I… I want to see who else makes it in the AI team.

338 00:38:16.970 00:38:26.000 Uttam Kumaran: And, like, again, we have the two strong, like, data folks from the original Loom, so I kind of want to just see who we have overall.

339 00:38:26.620 00:38:30.180 Kaela Gallagher: Okay, okay, got it. So just to…

340 00:38:30.180 00:38:32.989 Uttam Kumaran: Maybe we can see it in Notion if it’s easy, but yeah.

341 00:38:33.840 00:38:41.170 Kaela Gallagher: Yeah, I can share… I can share my screen. So…

342 00:38:41.340 00:38:54.699 Kaela Gallagher: Okay, so we had two data engineers here, two AI engineers. We do have a strategy final going off with Garrett Gibson this week, so maybe that’s kind of a similar skill set to Miranda.

343 00:38:55.110 00:38:59.780 Kaela Gallagher: And then we have, like, another kind of functional, high-level data CSO.

344 00:38:59.780 00:39:00.460 Uttam Kumaran: Yeah.

345 00:39:00.460 00:39:02.800 Kaela Gallagher: during the final.

346 00:39:02.870 00:39:20.429 Kaela Gallagher: So that’s kind of what we have right now. I did get in touch with Chad today, because I sent him, the final round invite on Friday, and he didn’t book any time. And he let me know, like, he’s in other interview processes right now. He finished most of the challenge, but, like.

347 00:39:20.430 00:39:31.629 Kaela Gallagher: doesn’t want to put time on calendar with us right now, because he has a lot going on, so I’m gonna try to give him a call today, because I know he’s, like, one of our top people.

348 00:39:32.090 00:39:38.630 Kaela Gallagher: So yeah, this is kind of what we have, like, in final stages right now. In terms of other strategy people in the pipeline.

349 00:39:38.680 00:39:54.610 Kaela Gallagher: We have Anthony, was supposed to interview today, pushed, to two days from now. Harakesh, ghosted the interview and didn’t respond to my follow-up, so likely, going to be removing. And then Jovan was not…

350 00:39:55.080 00:40:04.580 Kaela Gallagher: senior enough, and I don’t think we want anybody junior right now, so likely going to send a decline here. So really, the only strategy people we have would be Garrett and Anthony.

351 00:40:06.450 00:40:08.210 Uttam Kumaran: And then… okay. Okay.

352 00:40:08.210 00:40:08.829 Kaela Gallagher: And we’re in.

353 00:40:09.580 00:40:10.420 Uttam Kumaran: Great.

354 00:40:11.150 00:40:11.690 Kaela Gallagher: Okay.

355 00:40:12.240 00:40:18.109 Uttam Kumaran: So I haven’t… I haven’t reviewed Anthony at all, and then, yeah, I need to take a look at Garrett,

356 00:40:20.760 00:40:23.130 Uttam Kumaran: Your notes… Yeah, part of… yeah.

357 00:40:23.710 00:40:27.289 Kaela Gallagher: Yeah, your notes from Anthony’s video were that,

358 00:40:27.870 00:40:37.619 Kaela Gallagher: You… you liked… you liked him a lot, like, his relationships, how he works with clients and within a data team, but just hoped that he could be, like, opinionated.

359 00:40:38.840 00:40:39.430 Uttam Kumaran: Okay.

360 00:40:40.430 00:40:52.759 Uttam Kumaran: Sounds like I just left a really generic, set of notes. Sorry. But if I, if I watch, if I watch it, if I watch, like, 2 seconds of it, I think I’ll remember, but I can… I’ll take… yeah.

361 00:40:53.740 00:40:54.350 Kaela Gallagher: Cool.

362 00:40:56.320 00:41:03.349 Uttam Kumaran: Yeah, I mean, I think the… the problem we’re having, Kayla, I think is, like, we’re… it’s a little bit two-fold. Like, we have some great…

363 00:41:03.560 00:41:07.700 Uttam Kumaran: like, young people, We also have some…

364 00:41:08.730 00:41:17.469 Uttam Kumaran: really good senior people, and our decision… and this is, like, why I want to take a step back and think about

365 00:41:18.010 00:41:25.370 Uttam Kumaran: not just plugging people in holes, but, like, what is the goal of the delivery team for Q2? Because, for example, I could see

366 00:41:25.550 00:41:29.959 Uttam Kumaran: like, I could see a goal being, like, we need to step up

367 00:41:30.150 00:41:38.000 Uttam Kumaran: On our client communications, on our poise, and our, like, seniority, and it just puts a pause on people that are…

368 00:41:38.190 00:41:49.350 Uttam Kumaran: and more inexperience, like, I won’t just say age, but just more inexperience in that avenue, right? So it gives us, like, a perspective, versus previously, the perspective may have been, okay, we just need to fill holes.

369 00:41:49.400 00:42:06.819 Uttam Kumaran: I want us to have clarity on, like, the delivery team of, like, hey, next quarter, these are our goals, and this is… and then we’re gonna use that lens on the big… the hires that we’re gonna make. Jasmine and Advait, like, I… I don’t… I just wanna, like… that’s… that’s done, but for the… for the rest of the folks…

370 00:42:06.900 00:42:15.680 Uttam Kumaran: I’m… that’s what the next two weeks I’m just starting to think about. Like, what is the delivery goals? And that’s gonna allow us, actually, really nicely to make some of these decisions.

371 00:42:15.900 00:42:26.880 Uttam Kumaran: Yeah. Because some people will just won’t fit into, like, the immediate… in the immediate goals. I can tell. I don’t know, like, I’ll have some stuff to share in the next… in the Q2, like, planning meeting on, like, how I’m thinking about it.

372 00:42:27.310 00:42:36.349 Kaela Gallagher: Okay, okay, and just one more thing on my end here before we move forward. Robert did send a message asking, like, oh, what do you think about

373 00:42:36.700 00:42:40.550 Kaela Gallagher: Just focusing our hiring within LA and Austin.

374 00:42:40.860 00:42:46.290 Uttam Kumaran: Yeah, so let’s… let me… yeah, I saw your note, let’s talk about that, and we can talk about the whole group. So…

375 00:42:46.460 00:42:50.320 Uttam Kumaran: Let me give you, like, sort of,

376 00:42:52.060 00:42:55.850 Uttam Kumaran: what we talked about, because I think some stuff can get lost in, like.

377 00:42:56.640 00:43:01.250 Uttam Kumaran: I don’t know if you know where that thread is, but some things can get lost in just, like, translation.

378 00:43:01.310 00:43:02.470 Kaela Gallagher: So…

379 00:43:02.470 00:43:05.530 Uttam Kumaran: Did he send… where is this… that thread on, like, LA stuff?

380 00:43:06.020 00:43:14.920 Kaela Gallagher: So, he sent some stuff to LA Crew, but then he also, like, that question specifically, I think he asked in, like, the Founding Ops channel.

381 00:43:14.970 00:43:28.279 Kaela Gallagher: The reason that I bring it up now, we can definitely talk more about it later, is I just want to be sure, like, the people that we have in the pipeline right now, like, some of this technical talent is, like, in Europe. Like, are we still okay to continue.

382 00:43:28.280 00:43:33.210 Uttam Kumaran: So this is where I… this is where, like, yeah, so what there’s… I would say separate, because…

383 00:43:33.820 00:43:41.690 Uttam Kumaran: I don’t think there’s gonna be any decision on the existing pipeline. I just want to make that clear. And I don’t… and I… and I think Robert could have made that more clear.

384 00:43:41.870 00:43:45.739 Uttam Kumaran: But, like, I think he’s thinking about, like, the rest of the year.

385 00:43:46.010 00:43:48.949 Kaela Gallagher: Long term. Yeah, so don’t freeze on the…

386 00:43:48.950 00:43:49.520 Uttam Kumaran: Yeah.

387 00:43:49.520 00:43:50.760 Kaela Gallagher: Cancel our entire.

388 00:43:50.760 00:43:54.580 Uttam Kumaran: That’s why I said, we can talk more about that.

389 00:43:54.580 00:43:55.430 Kaela Gallagher: it later.

390 00:43:55.430 00:44:04.099 Uttam Kumaran: Okay, yeah, so there’s nothing to do with this existing crew. This is more of, like, a 2026-2027.

391 00:44:04.260 00:44:16.209 Uttam Kumaran: Cool, cool. Like, what do we want to do? So, yeah. Awesome. If that, like, cuts all attention, then we can talk about it later. I can also give you, like, the skinny on what he’s… what we’re thinking, but otherwise it’s fine, yeah.

392 00:44:16.210 00:44:21.249 Kaela Gallagher: I’m sure it’ll get brought up in the Q2 meeting, so that’s all I needed to know for now. I think we’re good.

393 00:44:21.600 00:44:22.050 Uttam Kumaran: Cool.

394 00:44:22.050 00:44:22.560 Kaela Gallagher: Cool.

395 00:44:23.660 00:44:26.530 Kaela Gallagher: Alright, Rico, we can move forward. That’s it for me.

396 00:44:30.610 00:44:31.440 Uttam Kumaran: It’s actually great.

397 00:44:31.440 00:44:32.240 Brylle Girang: Any clarification?

398 00:44:32.240 00:44:35.999 Uttam Kumaran: by the way, I just want to say that, because for this crew, and I’ll say it, like.

399 00:44:36.530 00:44:52.130 Uttam Kumaran: we are consistently balancing, like, the now and the today, and this week, versus, like, 6 months, a year from now. So continue to try to compartmentalize both of those, because you have to fly the plane and build at the same time.

400 00:44:52.430 00:44:53.580 Kaela Gallagher: Like…

401 00:44:53.580 00:44:56.200 Uttam Kumaran: You’re gonna see when I talk in the Q2 meeting.

402 00:44:56.600 00:45:06.900 Uttam Kumaran: about some decisions on the delivery team, it’s gonna feel very much like that. And so, it is a struggle, but it… you have to be able to do that.

403 00:45:07.440 00:45:14.849 Uttam Kumaran: This crew of folks, our time will get more focused on longer-term forecasting as the company grows.

404 00:45:15.030 00:45:15.890 Uttam Kumaran: But…

405 00:45:16.020 00:45:31.120 Uttam Kumaran: like, in order for you guys to have teammates under you, or to start to automate things, you have to know the nitty-gritty, but I just wanted to share that, like, I don’t want messages like that to come as a shock, because we are thinking about the future at any moment, right? We don’t expect…

406 00:45:31.140 00:45:36.929 Uttam Kumaran: this company. We have to… we’ve always thought years in advance, even if that’s, like.

407 00:45:37.020 00:45:50.160 Uttam Kumaran: that’s, like, now just swings this way or that way, right? I think we’re getting better in that we’re generally aligning, and I think this is gonna be the first quarter in where we plan, like, a little bit further ahead about some really core, essential cultural things.

408 00:45:50.340 00:45:51.729 Uttam Kumaran: But…

409 00:45:52.010 00:45:59.800 Uttam Kumaran: it will feel like, oh my gosh, my day was spent all on execution, and there’s no time to think about long-term. We have to do both.

410 00:45:59.980 00:46:07.750 Uttam Kumaran: And so, that’s why we have the founding ops crew, because that time allows us to think and reflect, and start to drive

411 00:46:08.040 00:46:16.140 Uttam Kumaran: like, beyond just a week a month to, like, the rest of the year. Even if we get it wrong, at least we, like, had a perspective. So, I think that’s… that’s helpful to hear.

412 00:46:16.770 00:46:17.970 Kaela Gallagher: Cool, cool.

413 00:46:21.350 00:46:22.170 Uttam Kumaran: Go ahead, B.

414 00:46:22.420 00:46:26.639 Brylle Girang: Before I start, when is this Q2 meeting again? Should I be there?

415 00:46:27.020 00:46:29.199 Uttam Kumaran: Yeah.

416 00:46:29.660 00:46:32.110 Kaela Gallagher: It’s in, like, 2 hours?

417 00:46:32.110 00:46:34.180 Uttam Kumaran: Yeah, can you ping Robert to add you?

418 00:46:35.820 00:46:37.560 Brylle Girang: Okay, gotcha, let me check.

419 00:46:37.560 00:46:39.060 Uttam Kumaran: Yeah, have him add you to any of.

420 00:46:39.060 00:46:39.450 Brylle Girang: Anyways…

421 00:46:41.250 00:46:41.830 Uttam Kumaran: Cool.

422 00:46:41.830 00:46:52.880 Brylle Girang: Okay, alright, yeah, so starting with delivery, I’m going to start with, like, the Q2 goal, just letting you know what I’m working on. This is not official yet, but I’m envisioning it, like.

423 00:46:53.060 00:47:07.710 Brylle Girang: empowering the impact of delivery time to revenue, so this is what I and Utam will be primarily working on for Q2 and the next coming weeks. I saw the P&L report, and then our main goal there is to ensure that

424 00:47:07.710 00:47:13.239 Brylle Girang: The time that we’re spending on their delivery is actually time spent to grow the company.

425 00:47:14.060 00:47:32.649 Brylle Girang: In the meantime, my current tasks and my current priorities are the instant to linear migration, which should be completed today. I didn’t get any asynchronous feedback from them, Utam, and that’s something that I want to fix in the future, but I got all their commitments during the earlier stand-up that we will be migrating, and that they don’t.

426 00:47:32.650 00:47:38.409 Uttam Kumaran: Yeah, so the biggest, I think the biggest piece on one year is, yeah, I just want to get all the projects set up.

427 00:47:39.440 00:47:47.820 Uttam Kumaran: I just want to make sure all the projects are set up, and that, like, there’s no stale tickets. So, I would love to close this out with you today.

428 00:47:48.010 00:47:53.610 Uttam Kumaran: So, I… like, let’s… Let’s try to meet 30 minutes before the Q2 meeting.

429 00:47:54.210 00:48:05.419 Uttam Kumaran: So that we can talk about Q2, but, like, also compartmentalize. I want you to spend a little bit of time before the Q2 meeting, it’s at 12.30 Central, to think about, like.

430 00:48:05.540 00:48:16.480 Uttam Kumaran: larger Q2, right? And think about, like, what are our goals? I also have some thoughts, so if we can meet 30 minutes before that meeting, we can both discuss and align.

431 00:48:16.850 00:48:26.450 Uttam Kumaran: Then, for the rest of the day, I agree, I wanna… I wanna… I wanna get linear projects and linear initiatives in a good place for all clients.

432 00:48:27.330 00:48:34.510 Uttam Kumaran: And then I’m… I’m… I really want to get ahead on, like, at least March and April planning for all clients.

433 00:48:34.750 00:48:36.450 Uttam Kumaran: I think that’s, like, the essential.

434 00:48:38.440 00:48:49.299 Uttam Kumaran: And I think, like, that’s the… that’s the really core… core piece for us to… to nail, because then your focus can go more towards getting people to do the rituals, you know, daily.

435 00:48:50.030 00:48:51.100 Brylle Girang: Yeah, yeah.

436 00:48:51.270 00:48:52.110 Brylle Girang: Agreed.

437 00:48:52.390 00:48:55.540 Uttam Kumaran: So what’s been slow about this Instagant thing? Tell me.

438 00:48:55.730 00:48:56.909 Uttam Kumaran: Or, like, what’s been tough?

439 00:48:57.030 00:48:57.700 Brylle Girang: It’s just…

440 00:48:57.700 00:48:58.320 Uttam Kumaran: I feel like I…

441 00:48:58.320 00:49:00.389 Brylle Girang: the, the feedback. Yeah, it’s just…

442 00:49:00.730 00:49:07.650 Brylle Girang: feedback. I have been, like, clamoring over the channels for them to provide their feedback, and they haven’t been giving any.

443 00:49:07.650 00:49:12.170 Uttam Kumaran: Do you think it’s because they’re just like, do whatever you feel like it?

444 00:49:14.680 00:49:15.560 Uttam Kumaran: And is that right?

445 00:49:15.560 00:49:16.760 Brylle Girang: That’s a problem.

446 00:49:16.890 00:49:25.849 Brylle Girang: I don’t know before the meeting, but when we held the meeting, it was just, they don’t have any strong opinions, that’s why they didn’t give feedback.

447 00:49:28.370 00:49:28.960 Uttam Kumaran: Okay.

448 00:49:31.580 00:49:41.560 Brylle Girang: Yeah, but yeah, so far, everything’s set up, it was just the sign-offs from everyone, and then they should be completed today, because all the skills are essentially there.

449 00:49:42.440 00:49:53.529 Brylle Girang: All right, and then for the rest of the week, I’m working with Robert in planning a roadmap for Amble, Eden, and Element. ABC is already pretty much

450 00:49:54.420 00:50:02.939 Brylle Girang: close to settled, because Pranav has been working with Sam on setting up the timelines for the next month or so.

451 00:50:03.290 00:50:20.789 Brylle Girang: And then my last piece is default team empowerment. I was supposed to talk with Greg earlier, but we had some change of plans, but something that I’m going to make sure happens this week is the default team being more organized, and the default team being more confident.

452 00:50:20.790 00:50:26.270 Brylle Girang: With actually sharing progress to the clients, and committing and meeting those progress.

453 00:50:26.270 00:50:29.349 Uttam Kumaran: Yeah, one thing that’s ha- one thing that’s tough…

454 00:50:30.070 00:50:33.990 Uttam Kumaran: And this is why, like, I kind of flagged is that…

455 00:50:34.490 00:50:38.820 Uttam Kumaran: I mean, I just feel like today, like, Greg just did a poor job at, like.

456 00:50:38.950 00:50:41.640 Uttam Kumaran: Putting any sort of backup in place for his work.

457 00:50:41.950 00:50:50.779 Uttam Kumaran: But this is where I think when we talk, B, we’re gonna just sort of find these examples, and try to start from, like, what is the culture that we want to set?

458 00:50:50.890 00:50:54.020 Uttam Kumaran: Versus just saying, like, that was wrong, that was right.

459 00:50:54.290 00:50:58.859 Uttam Kumaran: I still… someone has to manage that client, so until…

460 00:50:59.790 00:51:03.540 Uttam Kumaran: He can do that, which, it doesn’t seem like he’s able to do, like…

461 00:51:03.820 00:51:09.440 Uttam Kumaran: It’s been 2 weeks since I asked, sort of, him to do default stuff, and he… Hasn’t.

462 00:51:09.610 00:51:12.960 Uttam Kumaran: Similarly for Element, I’ve pushed his work stream along.

463 00:51:13.490 00:51:15.690 Uttam Kumaran: Like, I’m just gonna have to do those things.

464 00:51:15.970 00:51:18.580 Uttam Kumaran: so, I think…

465 00:51:20.750 00:51:35.329 Uttam Kumaran: I just think we need to come up with some type of plan, but… but unfortunately, like, it doesn’t seem like he’s able… he’s… he’s able to handle… I mean, I think he… the out-of-office stuff was really rough, and he just had no plan, sort of, when he went out of office, so…

466 00:51:36.410 00:51:45.240 Uttam Kumaran: I don’t know, I just think it’s, like, something that we’ll have to think about, like, what is the culture we’re trying to set? And maybe that’s what… that’s what today, when we meet, I really want to focus on.

467 00:51:45.590 00:51:49.000 Uttam Kumaran: Yeah. In the meantime, though, like.

468 00:51:49.170 00:51:52.880 Uttam Kumaran: I can drive… I’m gonna drive default and element forward.

469 00:51:53.310 00:52:00.550 Uttam Kumaran: Because I don’t want… I don’t… I… what I don’t want is people, like, coming in and band-aiding things, because the client is gonna know.

470 00:52:02.440 00:52:05.660 Uttam Kumaran: And it’s clear that he’s, like, band-aiding stuff right now.

471 00:52:05.810 00:52:10.220 Uttam Kumaran: And… it’s just not enough. So I’ll take… I can take over.

472 00:52:10.990 00:52:12.810 Uttam Kumaran: Until he feels comfortable enough.

473 00:52:13.460 00:52:19.440 Uttam Kumaran: to take over, right? So… I think we just need to, like, figure that out together today.

474 00:52:19.750 00:52:26.499 Uttam Kumaran: But for Element, I have to drive, like, there’s… I… I don’t see him doing anything there, so I’m gonna have to drive with Amber.

475 00:52:27.430 00:52:33.470 Uttam Kumaran: And then, for default, I mean, it seems the same way, like, I don’t think he’s… Pushing anything.

476 00:52:33.670 00:52:34.780 Uttam Kumaran: right now.

477 00:52:36.080 00:52:42.530 Uttam Kumaran: And, like, I drove last week’s… the stuff to the finish line. I met with a client last week.

478 00:52:42.920 00:52:46.069 Uttam Kumaran: So again, I think we just have to think about, for those two clients.

479 00:52:46.670 00:52:50.659 Uttam Kumaran: And then… but unfortunately, what happens is that means I’m now running 3.

480 00:52:51.110 00:52:54.619 Uttam Kumaran: you know, I’m running Default Element and CTA.

481 00:52:54.970 00:52:55.900 Brylle Girang: Yeah.

482 00:52:58.110 00:53:02.699 Uttam Kumaran: And I’m… and I’m still not sure, I’m… I didn’t… I didn’t get a chance to go to the Andy meeting, so…

483 00:53:03.050 00:53:09.260 Uttam Kumaran: I don’t know whether that client is in good shape or not either, so there’s a risk of me having to take over 4 right now.

484 00:53:10.160 00:53:11.750 Uttam Kumaran: I just want to make that really…

485 00:53:12.330 00:53:16.479 Uttam Kumaran: clear, because that’s just gonna occupy everything, like, I won’t have any time.

486 00:53:17.520 00:53:18.060 Brylle Girang: Yeah.

487 00:53:18.620 00:53:20.130 Uttam Kumaran: So, something we can talk about today.

488 00:53:21.840 00:53:22.430 Brylle Girang: Okay.

489 00:53:26.450 00:53:27.760 Brylle Girang: That’s it on my end.

490 00:53:30.360 00:53:32.469 Rico Rejoso: Okay, any questions? I guess that’s…

491 00:53:32.590 00:53:34.400 Rico Rejoso: The end of our presentation?

492 00:53:39.050 00:53:39.570 Rico Rejoso: Okay.

493 00:53:39.570 00:53:40.200 Brylle Girang: Oh, good.

494 00:53:40.760 00:53:44.990 Rico Rejoso: Alright, for good, thank you so much for meeting today, guys. See you later on our…

495 00:53:44.990 00:53:59.089 Uttam Kumaran: Cool, guys. Yeah, take a sec… take a sec between the Q… before the Q2 meeting to answer just, like, think about some of those questions that we posed. You’ll see that I’m… for… for, like, the platform and delivery team, I’m trying to just put together, like, a succinct, like, here’s what we’re trying to do next quarter.

496 00:54:00.020 00:54:03.940 Uttam Kumaran: again, just have some ideas going into that meeting, I think it’ll be productive, so…

497 00:54:05.080 00:54:05.630 Kaela Gallagher: Okay.

498 00:54:06.110 00:54:07.830 Kaela Gallagher: Okay. Cool. See you then?

499 00:54:08.090 00:54:09.100 Uttam Kumaran: Thank you!

500 00:54:09.460 00:54:10.050 Kaela Gallagher: Bye.

501 00:54:10.410 00:54:11.090 Uttam Kumaran: Bye.