Meeting Title: Omni Project Progress Check-in Date: 2026-03-11 Meeting participants: Greg Stoutenburg, Robert Tseng
WEBVTT
1 00:00:36.670 ⇒ 00:00:37.810 Greg Stoutenburg: There he is.
2 00:00:38.500 ⇒ 00:00:39.539 Robert Tseng: Hey, Greg.
3 00:00:39.540 ⇒ 00:00:40.580 Greg Stoutenburg: How’s Jamaica?
4 00:00:41.870 ⇒ 00:00:44.329 Robert Tseng: Good. It’s actually Panama, but close enough.
5 00:00:44.330 ⇒ 00:00:45.779 Greg Stoutenburg: Oh, I thought you were gonna… okay.
6 00:00:46.010 ⇒ 00:00:49.780 Greg Stoutenburg: Get the whole thing wrong. Alright, well, down there. Good.
7 00:00:52.230 ⇒ 00:00:54.150 Greg Stoutenburg: Pennsylvania’s fine, too.
8 00:00:57.440 ⇒ 00:00:58.200 Robert Tseng: Yeah.
9 00:00:59.020 ⇒ 00:01:01.419 Robert Tseng: Okay, I’ll share my screen.
10 00:01:01.420 ⇒ 00:01:02.020 Greg Stoutenburg: Yeah.
11 00:01:03.390 ⇒ 00:01:14.250 Robert Tseng: Okay, cool. So, I mean, I’m just going through the slides. I’ve made a couple changes here. I think so far, what I’m seeing, it’s good. I don’t know if these comments are for me, but,
12 00:01:14.600 ⇒ 00:01:18.359 Robert Tseng: Channel funnels… great. So, definitely think you should…
13 00:01:19.680 ⇒ 00:01:23.970 Robert Tseng: Cool about it. This is the Omni… the Omni thing that Zorong built, right?
14 00:01:24.500 ⇒ 00:01:25.400 Greg Stoutenburg: Yeah.
15 00:01:25.940 ⇒ 00:01:26.530 Robert Tseng: Yeah.
16 00:01:27.080 ⇒ 00:01:27.780 Robert Tseng: Great.
17 00:01:34.350 ⇒ 00:01:41.340 Greg Stoutenburg: This was just intended to show, progress on a more optimized experimentation flow.
18 00:01:41.340 ⇒ 00:01:42.040 Robert Tseng: Yeah.
19 00:01:44.340 ⇒ 00:01:50.629 Robert Tseng: Okay, cool. I mean, all this stuff can pretty much just be deleted, unless they want to see it again, but…
20 00:01:52.940 ⇒ 00:01:56.380 Greg Stoutenburg: Yeah, I was just keeping it there for the record. So really, I mean, the way that.
21 00:01:56.380 ⇒ 00:01:57.020 Robert Tseng: Yes.
22 00:01:57.020 ⇒ 00:02:01.920 Greg Stoutenburg: the way that I was looking at this is, alright, this was more an opportunity to show,
23 00:02:02.030 ⇒ 00:02:13.970 Greg Stoutenburg: wins and things in progress, because, there’s just a lot in flight right now. So it’s less… there’s less to say about, like, here’s the next big thing that’s coming, and more like, here’s what we’ve just done for you.
24 00:02:14.980 ⇒ 00:02:21.340 Robert Tseng: Yeah, so how these calls… typically go… Did you get the invite from Caitlin yet, by the way?
25 00:02:21.540 ⇒ 00:02:22.820 Greg Stoutenburg: Yeah, I saw that this morning.
26 00:02:24.300 ⇒ 00:02:26.170 Robert Tseng: Okay, great.
27 00:02:26.700 ⇒ 00:02:41.649 Robert Tseng: Yeah, I mean, they never let you run through it, just, like, straight up, like, they’ll… they’ll just… they’ll just interrupt you. So, kind of, what I think is important to kind of stay on track for. Yeah, make sure you share the wins. Yeah, I think we kind of glossed over this too easily, but they want us to…
28 00:02:41.650 ⇒ 00:02:46.959 Robert Tseng: to continue to convince them why we’re doing a good job. So, I think this is actually probably…
29 00:02:46.960 ⇒ 00:02:53.540 Robert Tseng: the most important thing to go into, assuming these are the right things that you guys worked on. And then, like, yeah, I would…
30 00:02:54.120 ⇒ 00:02:59.079 Robert Tseng: I wouldn’t… I mean, this is a good slide to flash up there. I think Josh is already pretty, like.
31 00:02:59.260 ⇒ 00:03:16.040 Robert Tseng: on… on it, so, like, we don’t have to belabor the point. I think he… I think he understands progress where it is. This is more of a Mitesh thing, so I don’t really think… yeah, there’s no… Danny’s not gonna understand it. Adam may ask questions here and there. Like, I would just kind of think about it this way.
32 00:03:16.110 ⇒ 00:03:33.430 Robert Tseng: Josh is, like, super focused on, like, the growth stuff right now. So, like, anything marketing-related, he’s a little bit more close… he’s a lot closer to. Danny doesn’t think about anything except for BizOps and finance, and BizOps is business operations. And, so…
33 00:03:33.570 ⇒ 00:03:36.830 Robert Tseng: you know, Josh is gonna… and then Adam kind of just…
34 00:03:37.230 ⇒ 00:03:55.360 Robert Tseng: will be asking questions, but I feel like he’s kind of the chaos factor in these meetings, because he tends to derail conversations. Just whatever is top of mind for him, he’ll try to derail it. So, if he tries to, like, talk to you about budget, or pricing, about anything, like, just kind of deflect it. I think it’s just, like, not a good use of time.
35 00:03:55.480 ⇒ 00:03:58.119 Robert Tseng: Yeah, and,
36 00:03:59.140 ⇒ 00:04:17.160 Robert Tseng: Yeah, but I mean, obviously, kind of take it with grain of salt. If he, is asking a question that you feel like you can answer that’s not on the slides, like, you know, I think feel free to have that tangent with him. But yeah, he’s always wanting to see, like, our plans. He’s like, we’ve updated the GANs, the data platform documentation that kind of reviewed before
37 00:04:18.350 ⇒ 00:04:31.009 Robert Tseng: Before I left, so… I’ve, like, kind of linked again here, so this is always a good place to go back to. I did tag you and Zoron on some stuff, so…
38 00:04:31.440 ⇒ 00:04:31.989 Greg Stoutenburg: Yeah, I saw that.
39 00:04:31.990 ⇒ 00:04:36.250 Robert Tseng: you guys should keep this updated, and then…
40 00:04:36.390 ⇒ 00:04:39.539 Robert Tseng: Already, kind of, give that feedback to…
41 00:04:39.800 ⇒ 00:04:43.700 Robert Tseng: trial. So, I mean, this is just…
42 00:04:44.750 ⇒ 00:04:51.169 Robert Tseng: not urgent, but, like, I did kind of mention this last week already, so just updating these links, just keeping this
43 00:04:51.400 ⇒ 00:05:01.910 Robert Tseng: I mean, they go into the sheet every day, so, I think it’s just good to keep this clean. At least, I’ve called out a few areas where, like, I think we should.
44 00:05:02.050 ⇒ 00:05:03.340 Robert Tseng: Yep.
45 00:05:03.700 ⇒ 00:05:10.280 Robert Tseng: Other than that, I haven’t looked at this. Okay, everything’s still flowing through, my formulas are still… still good, so…
46 00:05:10.410 ⇒ 00:05:13.450 Robert Tseng: I think that’s all happening, and…
47 00:05:14.130 ⇒ 00:05:29.689 Robert Tseng: I mean, if anything on the sheet broke, I think Josh would message me directly, because I’ve been the one maintaining this, so I don’t really think he’ll get questions. He may ask about, like… okay, not ChannelCBR, Catalyst is being, removed, but…
48 00:05:29.880 ⇒ 00:05:34.710 Robert Tseng: It may ask about a blended… CPA, which…
49 00:05:35.610 ⇒ 00:05:49.119 Robert Tseng: or it’s not a CPA, a blended conversion rate that he wanted, which is basically this, but it’s a slight adjustment to the calculation. So if he does ask about it, just say, like, we’re, like, I’ll fix it, like,
50 00:05:49.450 ⇒ 00:05:54.069 Robert Tseng: gave me that request, like, on Monday, which I’m not gonna… I’m not gonna handle it now.
51 00:05:54.070 ⇒ 00:05:54.640 Greg Stoutenburg: Yeah.
52 00:05:55.110 ⇒ 00:06:00.640 Robert Tseng: Yeah. Other than that, I think their concern…
53 00:06:00.990 ⇒ 00:06:09.380 Robert Tseng: if I were to guess, it’s probably, like, well, what’s the progress with HealthOS? And I think this is something that I’ve been, like, struggling to keep
54 00:06:09.570 ⇒ 00:06:16.040 Robert Tseng: a wish on track with. Like, these are just so outdated. I’ve asked so many times for this doc to be updated, or, like.
55 00:06:16.450 ⇒ 00:06:23.289 Robert Tseng: kind of, like, how do you effectively communicate where we are at with EdenOS? And, like, this is just, like.
56 00:06:24.800 ⇒ 00:06:27.280 Robert Tseng: I mean, they’re not gonna read this stock, like…
57 00:06:27.440 ⇒ 00:06:27.960 Greg Stoutenburg: Yeah.
58 00:06:27.960 ⇒ 00:06:41.360 Robert Tseng: I don’t know what this… like, I know what this is, but, like, it’s kind of, like, I’m not gonna give them a notion. It just doesn’t really give them a sense of, like, progress, like, have we achieved feature parity with,
59 00:06:41.500 ⇒ 00:06:45.270 Robert Tseng: with, with the mask system before, so…
60 00:06:45.680 ⇒ 00:06:54.759 Robert Tseng: I mean, I didn’t see any of those updates in the deck, so that’s… I feel like that’s probably what they’re going to ask about. Okay. I think he’ll have time, you can just…
61 00:06:54.880 ⇒ 00:07:10.000 Robert Tseng: you can just say that, like… I mean, I would get, like, a sound bite from Awash, but, like, I don’t really think he’s ready to present on this still. So, it’s, like, something that I need to think about how to get him more organized on this, because…
62 00:07:10.000 ⇒ 00:07:11.010 Greg Stoutenburg: Yeah, okay.
63 00:07:11.160 ⇒ 00:07:21.719 Robert Tseng: So… but it is, like, a big worksheet that’s just, like, not really… that’s not mentioned here. So, this is related to…
64 00:07:22.680 ⇒ 00:07:36.750 Robert Tseng: Yeah, this one. Like, we’re saying that we’re updating the telemetry, there’s these requirements, like, they’ve seen the requirements docs, but they just have not seen the progress docs. Like, there may be something in the Gantt, but it’s still, like, not very clear, and… Yeah.
65 00:07:37.350 ⇒ 00:07:45.369 Robert Tseng: I mean, yeah, so anyway, I think, I think you… Okay. So, that’s probably what I think that they will, that they will get, that they may bring up.
66 00:07:46.450 ⇒ 00:07:51.370 Robert Tseng: Other than that, I think the deck looks great. Like, I think, seems like you were able to get everything you need.
67 00:07:51.530 ⇒ 00:07:52.059 Greg Stoutenburg: Think so.
68 00:07:52.200 ⇒ 00:07:52.980 Robert Tseng: Yeah.
69 00:07:53.330 ⇒ 00:08:05.360 Robert Tseng: I asked them to extend it to an hour, you don’t have to feel like you have to take up the full hour. I just feel like it usually runs to 45 minutes, so… and yeah, they’re aware that you’re gonna be running… running the call.
70 00:08:06.180 ⇒ 00:08:06.900 Greg Stoutenburg: Okay.
71 00:08:06.900 ⇒ 00:08:07.470 Robert Tseng: Yeah.
72 00:08:07.890 ⇒ 00:08:10.069 Robert Tseng: How do you feel about other things?
73 00:08:11.660 ⇒ 00:08:13.930 Greg Stoutenburg: About… about presenting it?
74 00:08:14.310 ⇒ 00:08:14.870 Robert Tseng: Yeah.
75 00:08:15.240 ⇒ 00:08:26.940 Greg Stoutenburg: Yeah, I think it’ll be good. I mean, I think this’ll be… I think I know enough about these various work streams that I can answer at least some questions about them. So yeah, it’ll be good.
76 00:08:29.410 ⇒ 00:08:36.409 Robert Tseng: Okay, cool. Anything else that I can… we want to chat about while we have mute?
77 00:08:36.970 ⇒ 00:08:45.650 Greg Stoutenburg: I think not… I mean, not top of mind. I have, I have pretty limited time today and have to blast out a lot of things. I…
78 00:08:45.650 ⇒ 00:08:47.459 Robert Tseng: Tomorrow and Friday, right?
79 00:08:47.750 ⇒ 00:08:58.329 Greg Stoutenburg: So I’ll be off tomorrow, Friday, Monday. I’ll bring my computer with me. If there’s any, you know, if there’s, like, CSO, you know, customer touchpoint things, I’ll… I’ll reach out just so that they don’t think I, like, disappeared. But.
80 00:08:58.330 ⇒ 00:08:58.730 Robert Tseng: Yeah.
81 00:08:59.290 ⇒ 00:09:00.080 Greg Stoutenburg: Yep.
82 00:09:00.430 ⇒ 00:09:07.019 Robert Tseng: Okay, well hopefully, you know, this goes smoothly, and then you’re… you’re set on this line for the rest of the week, so…
83 00:09:07.020 ⇒ 00:09:08.510 Greg Stoutenburg: Yeah. Yeah.
84 00:09:08.510 ⇒ 00:09:12.210 Robert Tseng: I think that you may have some, like, follow-ups, like, immediately after the call, and then…
85 00:09:12.390 ⇒ 00:09:15.520 Robert Tseng: You know, I mean, I’m still checking here and there, so I can…
86 00:09:15.520 ⇒ 00:09:30.259 Greg Stoutenburg: Yeah, yeah, no, that sounds good. And, I mean, one thing I could use support on is, you know, you’d open that ticket to request a re-review of the charts in Omni to Tableau, and it’s just a lot of them. So I put a comment in the,
87 00:09:30.260 ⇒ 00:09:31.929 Robert Tseng: It’s not urgent, yeah, it’s fine.
88 00:09:32.120 ⇒ 00:09:34.819 Greg Stoutenburg: Okay, alright, good. Yeah, sounds good.
89 00:09:35.210 ⇒ 00:09:43.139 Greg Stoutenburg: Yeah, I don’t know. Well, we should have, like, a more thorough retro on how to, I don’t know, improve that kind of thing next time, because… I don’t know.
90 00:09:43.140 ⇒ 00:09:46.240 Robert Tseng: I read your comments, I’m not, like…
91 00:09:46.540 ⇒ 00:09:58.799 Robert Tseng: I mean, you’re… you’re the person who’s, like, kind of obviously shared… been driving the Omni project. Yeah. I think there was, like, big engineer… engineering just kind of dropped it, last week after you… after you left, and then…
92 00:09:58.800 ⇒ 00:09:59.219 Greg Stoutenburg: That is kind.
93 00:09:59.220 ⇒ 00:10:01.589 Robert Tseng: Utah basically had to jump on and, like.
94 00:10:01.590 ⇒ 00:10:02.240 Greg Stoutenburg: Yeah.
95 00:10:02.580 ⇒ 00:10:09.510 Robert Tseng: build… he was building the charts, or, like, making… I mean, we both were jumping and making changes, so… Not good, yeah.
96 00:10:10.040 ⇒ 00:10:18.169 Robert Tseng: So yeah, I mean, it’s… Yeah, I mean, we understand that, like, yeah, like, it’s…
97 00:10:18.700 ⇒ 00:10:23.819 Robert Tseng: I think you did what you could, but it’s also, like, kind of… Yeah, I think it…
98 00:10:24.110 ⇒ 00:10:33.430 Robert Tseng: you know, we were expecting to be kind of fully out of Omni, out of this Omni project by, like, last week, so that you could be able to kind of come back to other things, so…
99 00:10:33.990 ⇒ 00:10:38.230 Robert Tseng: I mean, I don’t know, it’s fine, like, it… things… things happen, and
100 00:10:38.380 ⇒ 00:10:42.949 Robert Tseng: Yeah, we’ll do a more thorough retro, probably, next week.
101 00:10:43.250 ⇒ 00:10:44.889 Greg Stoutenburg: Okay, yeah, sounds good. Yeah.
102 00:10:45.320 ⇒ 00:10:47.199 Greg Stoutenburg: Alright, cool. Well, I’ll let you know how this goes.
103 00:10:47.200 ⇒ 00:10:49.710 Robert Tseng: rolling it out for… Yeah.
104 00:10:50.000 ⇒ 00:10:50.999 Greg Stoutenburg: Sorry, what? I talked over you.
105 00:10:51.000 ⇒ 00:11:02.369 Robert Tseng: Yeah, I was like, we’re gonna do the retro, especially since we’re gonna be rolling out Omni for Element and probably other clients soon. So, wanna make sure that we… it gets better every time.
106 00:11:02.780 ⇒ 00:11:19.620 Greg Stoutenburg: Yep, yeah, totally, yeah. Okay, sounds good. Well then, I’ll let you, I’ll let you know how this call goes. I think I should be fine. I asked Awash for an update. Zoran made some of those slides, I can report on his wins too, so I think we’re in good shape.
107 00:11:19.970 ⇒ 00:11:21.450 Robert Tseng: Okay, great. Thanks, Greg.
108 00:11:21.830 ⇒ 00:11:23.769 Greg Stoutenburg: Alright, yep, see ya. Enjoy the rest of the trip.
109 00:11:23.770 ⇒ 00:11:24.470 Robert Tseng: Okay, wait.
110 00:11:24.690 ⇒ 00:11:25.390 Greg Stoutenburg: Bye.