Meeting Title: Brainforge x Element Project Check-in Date: 2026-03-10 Meeting participants: Greg Stoutenburg, Uttam Kumaran
WEBVTT
1 00:01:48.860 ⇒ 00:01:49.870 Greg Stoutenburg: There we go.
2 00:01:56.560 ⇒ 00:02:02.590 Uttam Kumaran: Okay, I’m gonna… I’ll figure out my computer situation, but this works for now.
3 00:02:02.590 ⇒ 00:02:03.700 Greg Stoutenburg: There you go.
4 00:02:03.700 ⇒ 00:02:10.229 Uttam Kumaran: I said I’m doing okay, I feel like there’s a lot going on, but I was gonna ask you, like, how you feel. I feel like there’s a lot coming your way.
5 00:02:11.050 ⇒ 00:02:23.400 Greg Stoutenburg: Yeah, I mean, there’s a lot coming… there is. So, I think it’s good. I mean, I like the, I like the ideas of, you know, the sort of team restructure that you talked about yesterday.
6 00:02:23.400 ⇒ 00:02:35.010 Greg Stoutenburg: And I think that, you know, going in… going all in on that, I’m, you know, I’m confident I can deliver on it. But I do then need to be able to do things like… like, Mustafa, I need you to do this, like, I can’t do it, you need to do it.
7 00:02:35.010 ⇒ 00:02:35.650 Uttam Kumaran: Yes.
8 00:02:35.650 ⇒ 00:02:39.319 Greg Stoutenburg: Or, like, someone else needs to take this Mixpanel thing. Ryan needs.
9 00:02:39.320 ⇒ 00:02:40.090 Uttam Kumaran: Yeah.
10 00:02:40.090 ⇒ 00:02:41.949 Greg Stoutenburg: And they sort of… Mitesh.
11 00:02:42.530 ⇒ 00:02:57.700 Greg Stoutenburg: I don’t know. Partly hinted, partly came close to asserting they’re gonna just hire someone else to do mixed panel stuff, if we don’t, you know… maybe not even if, but, like, I’m like, alright, so we need this to go forward, and I know that I don’t have enough hours in the day to do it, so…
12 00:02:57.700 ⇒ 00:02:58.329 Uttam Kumaran: Yeah, yeah.
13 00:02:58.530 ⇒ 00:03:05.620 Greg Stoutenburg: But, you know, if that’s… if that’s leveling up and and managing the client, then, yeah, I can do that.
14 00:03:05.860 ⇒ 00:03:11.760 Greg Stoutenburg: Cool. I’m probably better than being the, you know, the person who’s, like, debugging everything, so…
15 00:03:11.760 ⇒ 00:03:14.559 Uttam Kumaran: Yeah, no, that’s how I feel. I mean, I feel like…
16 00:03:15.180 ⇒ 00:03:21.110 Uttam Kumaran: my goal today, like, as you can see, in terms of hiring, like, I think we have some good people in the pipeline, and we’re gonna start to…
17 00:03:21.270 ⇒ 00:03:25.300 Uttam Kumaran: bring some of those folks in. I mean, the better time would have been to do this last month, but…
18 00:03:25.470 ⇒ 00:03:26.560 Uttam Kumaran: So be it.
19 00:03:28.470 ⇒ 00:03:34.419 Uttam Kumaran: So, I’m… what I kind of talked to Sam this morning about is, like, one is sort of now, I think.
20 00:03:34.510 ⇒ 00:03:54.260 Uttam Kumaran: having the folks in that room elevate up, and we’re gonna start to staff under you guys. So yeah, I think the biggest pain right now is, like, there’s not enough people to do all the work. So, like, we’re fixing that, and then, we’re gonna hopefully move towards the service leads actually being more true service leads, like.
21 00:03:54.540 ⇒ 00:04:06.159 Uttam Kumaran: they’re also doing a lot of work, and so I want them to also elevate to, like, be looking across a client, you know, or looking across a service, basically, across any client. It’s gonna take some time, but…
22 00:04:06.420 ⇒ 00:04:09.110 Uttam Kumaran: Yeah. Just figuring it out as we go.
23 00:04:09.110 ⇒ 00:04:10.500 Greg Stoutenburg: Yeah.
24 00:04:10.500 ⇒ 00:04:12.299 Uttam Kumaran: So I also agree.
25 00:04:12.300 ⇒ 00:04:14.930 Greg Stoutenburg: I think it’s a good direction. I think it’s a good direction.
26 00:04:15.080 ⇒ 00:04:23.259 Greg Stoutenburg: Is there… I mean, just, like, looking at… I know you’re hiring, you know, quickly. Is there… is part of the plan bringing in more people who are…
27 00:04:23.400 ⇒ 00:04:25.850 Greg Stoutenburg: You know, data experts, they’re… Both.
28 00:04:26.250 ⇒ 00:04:28.439 Greg Stoutenburg: Yeah, okay, okay. I was gonna say.
29 00:04:28.440 ⇒ 00:04:28.840 Uttam Kumaran: Everything.
30 00:04:28.840 ⇒ 00:04:31.750 Greg Stoutenburg: Like, they’re not in a leadership role, but, like, My thoughts…
31 00:04:32.570 ⇒ 00:04:34.510 Greg Stoutenburg: I need to be able to hand someone tickets.
32 00:04:34.510 ⇒ 00:04:47.709 Uttam Kumaran: Yeah, no, no, no, so we are… so our primary goal is to bring on… well, there’s… so there’s… there’s… I mean, both are important. I think if we can find people that are apt to becoming CSOs, I’m going after that first.
33 00:04:47.710 ⇒ 00:04:49.649 Greg Stoutenburg: Sure. And then I’m also going after…
34 00:04:49.650 ⇒ 00:04:54.269 Uttam Kumaran: people that can do data work. Nobody who joins is gonna start leading a client.
35 00:04:54.370 ⇒ 00:05:01.610 Uttam Kumaran: and everybody who joins is gonna do engineering work, so… I, I think that’s sort of my hope. I mean.
36 00:05:01.720 ⇒ 00:05:12.100 Uttam Kumaran: I’m… I just feel like I’m trying to at least get people who can do all the data engineering modeling work and sort of be good with that, and then we’re sort of driving… we have a couple of great people on the strategy side that we’re trying to bring.
37 00:05:12.310 ⇒ 00:05:15.279 Uttam Kumaran: You know, so… That’s sort of my hope there.
38 00:05:16.050 ⇒ 00:05:17.280 Greg Stoutenburg: Okay, cool.
39 00:05:17.550 ⇒ 00:05:18.360 Greg Stoutenburg: Yeah.
40 00:05:18.670 ⇒ 00:05:27.460 Greg Stoutenburg: Yeah, sounds good. Yeah, and then just, like, you know, as far as capacity, like, you know, back to the Mitesh thing, and having enough people to do the work, like, he’s not wrong. Like, you’re right.
41 00:05:27.460 ⇒ 00:05:27.820 Uttam Kumaran: Yeah.
42 00:05:27.820 ⇒ 00:05:29.530 Greg Stoutenburg: We have, we haven’t.
43 00:05:29.530 ⇒ 00:05:30.220 Uttam Kumaran: Yeah, yeah, yeah.
44 00:05:30.220 ⇒ 00:05:35.649 Greg Stoutenburg: Yeah, so… yeah, so let’s… let’s keep going with it, but no, I think it’s a good direction.
45 00:05:36.000 ⇒ 00:05:50.470 Uttam Kumaran: Okay, cool. Yeah. Yeah, so maybe I can give you a little bit of brief on Elemate. So, we are about to sign, you know, a renewal with them. It should… I mean, it looks like either option they go with will be our…
46 00:05:50.780 ⇒ 00:05:53.140 Uttam Kumaran: largest client.
47 00:05:53.140 ⇒ 00:05:53.460 Greg Stoutenburg: Cool.
48 00:05:53.460 ⇒ 00:05:54.730 Uttam Kumaran: And so…
49 00:05:55.810 ⇒ 00:06:07.559 Uttam Kumaran: One is, like, we’re just gonna have to staff this client up, and so that’s, again, a reason why we’re, like… we extended an offer to Jasmine, so we’re gonna see whether she takes it, and we’ll definitely pull
50 00:06:07.890 ⇒ 00:06:18.790 Uttam Kumaran: you know, some of the people that we… we bring on, to work here. The thing with Element, I think, different than any of our other clients, is there’s just a different level of,
51 00:06:19.450 ⇒ 00:06:32.970 Uttam Kumaran: like, these guys, if Eden is sort of, like, all over the place, these guys are, like, the opposite, meaning they’re very methodical, and it’s much more pressure on professionality and presentation.
52 00:06:33.310 ⇒ 00:06:36.190 Uttam Kumaran: And org… and a sense of organization.
53 00:06:36.600 ⇒ 00:06:41.759 Uttam Kumaran: Versus pace. Like, they’re actually okay if we go slower.
54 00:06:42.320 ⇒ 00:06:45.570 Uttam Kumaran: As long as there’s, like, clarity in, like, what’s next.
55 00:06:45.730 ⇒ 00:06:48.240 Greg Stoutenburg: I think it’s the first client where…
56 00:06:48.440 ⇒ 00:06:56.729 Uttam Kumaran: we’ve had that. A lot of the enterprise clients I work with are just slow and disorganized. Rarely are they slow and, like, super organized.
57 00:06:56.730 ⇒ 00:07:03.909 Greg Stoutenburg: It’s not like they’re, like, real… they just have an expectation… a lot of their team is all, like, a lot of ex-consultants, so their, like, expectations are…
58 00:07:04.450 ⇒ 00:07:14.510 Uttam Kumaran: like, for decks and memos and things like that, and so that’s probably the one… there still is, like, I think we still do our normal stuff of, like, becoming friends with everybody, but…
59 00:07:14.560 ⇒ 00:07:25.349 Uttam Kumaran: I think the piece that’s tough here is they expect, like, we have to really bias towards having a plan, which is why you’ll see in the way that we articulate to them, it’s all, like.
60 00:07:25.480 ⇒ 00:07:28.400 Uttam Kumaran: Through memos, through plans, through decks.
61 00:07:28.580 ⇒ 00:07:29.020 Greg Stoutenburg: Okay.
62 00:07:29.020 ⇒ 00:07:34.899 Uttam Kumaran: And so that’s probably the only thing I would share here, is that, like, keep that in mind.
63 00:07:34.960 ⇒ 00:07:54.100 Uttam Kumaran: Shivani’s… Shivani’s great, but she’s, like, very direct and blunt. So, like, she’s just gonna wanna see that we have a full understanding of, like, what the Omnipath forward is. And my goal on this is to just give her more Brainforged people to spend time with.
64 00:07:54.160 ⇒ 00:08:02.510 Uttam Kumaran: Because my job is to spend time doing the primary stuff, which is, like, texting and, like, figuring out where else we can be helpful.
65 00:08:03.120 ⇒ 00:08:08.229 Uttam Kumaran: Previously, we got jammed by this client because I was doing both. I was not only working on stuff.
66 00:08:08.420 ⇒ 00:08:13.239 Uttam Kumaran: I was, like, CSOing, and then also, like, getting called, like, once or twice a day.
67 00:08:13.310 ⇒ 00:08:15.769 Greg Stoutenburg: Yeah. I’m fine with the latter.
68 00:08:15.770 ⇒ 00:08:25.400 Uttam Kumaran: But then I can’t do the stuff for her, and I think, you know, originally it was just me and Awash on this client, and then I think she was, like.
69 00:08:26.160 ⇒ 00:08:33.620 Uttam Kumaran: I think, basically, she was like, well, who else is that brain force? And I’m like, we have a lot of people, but your contract doesn’t, like, allow for us to bring that on, so…
70 00:08:33.740 ⇒ 00:08:40.029 Uttam Kumaran: that’s sort of what we… we threw a proposal in front of them that was sort of, like, everything in the house.
71 00:08:40.750 ⇒ 00:08:50.229 Uttam Kumaran: And I think they’re gonna go for something, so most likely, I mean, Awashia’s gonna stay on there, you’re gonna come on there, we’re gonna bring someone senior and Amber on.
72 00:08:50.430 ⇒ 00:08:57.050 Uttam Kumaran: If they go for the bigger option, I mean, it’s enough money to have people, like, full-time, basically, on just Element.
73 00:08:57.550 ⇒ 00:09:03.659 Uttam Kumaran: So… we’re sort of thinking about, like, how we manage that.
74 00:09:04.230 ⇒ 00:09:22.600 Uttam Kumaran: So, this Omni piece, if you can own, and I think, again, I feel like as long as you’re owning the business, this is a client where, again, as long as you’re really tight on the business-facing side, everything else on the engineering, like, I think Awash and me and Mustafa can probably, like.
75 00:09:22.830 ⇒ 00:09:24.060 Greg Stoutenburg: crank out.
76 00:09:24.060 ⇒ 00:09:29.510 Uttam Kumaran: But really, this is gonna be a lot heavier than… it’s, one, we have more time than Eden.
77 00:09:29.630 ⇒ 00:09:36.009 Uttam Kumaran: Second is, like, it’s going to be a lot of, like… Shivani, one thing that…
78 00:09:36.220 ⇒ 00:09:49.060 Uttam Kumaran: we sort of gave feedback to Shivani is that originally, I think she was micromanaging, like, very hard, trying to not only understand every single thing we were doing, and then also trying to be the intermediary between us and the business side.
79 00:09:49.110 ⇒ 00:09:52.349 Greg Stoutenburg: I told her that, like, you need to trust us.
80 00:09:52.410 ⇒ 00:10:03.769 Uttam Kumaran: And also, like, you need to elevate yourself to go get buy-in and get us into meetings, and, like, let us take care of the rest. And so she’s gonna be looking for the fact that she can do that on this work stream.
81 00:10:03.920 ⇒ 00:10:04.310 Greg Stoutenburg: Got it.
82 00:10:04.310 ⇒ 00:10:20.009 Uttam Kumaran: She’s like, if I toss Greg into a call, like, it’s gonna go great. And really, our goal here is just to make sure that people are able to… that, one, they select Omni, because I think it’s the best tool, and that, two, like, we have a roadmap towards the dashboards we’re gonna build.
83 00:10:20.010 ⇒ 00:10:21.180 Greg Stoutenburg: Got it.
84 00:10:21.560 ⇒ 00:10:32.940 Uttam Kumaran: I think the BI workstream is gonna… there’s sort of a couple workstreams on this client. There’s a lot of, like, we’re ingesting a ton of data, we’re modeling a bunch of data.
85 00:10:33.060 ⇒ 00:10:35.950 Uttam Kumaran: there’s also this, like, standing up BI.
86 00:10:36.210 ⇒ 00:10:36.560 Greg Stoutenburg: Yep.
87 00:10:36.560 ⇒ 00:10:40.559 Uttam Kumaran: And then there’s a lot of strategy and analytics that Robert and Amber are doing.
88 00:10:40.780 ⇒ 00:10:44.270 Uttam Kumaran: And so those are sort of the four different pieces.
89 00:10:44.530 ⇒ 00:10:48.689 Uttam Kumaran: The last two, I’ve now looped in Robert and Amber. You’re getting looped in here.
90 00:10:48.810 ⇒ 00:10:56.940 Uttam Kumaran: if me and Awash can just crank on models and ETL, and, like, not get… Just, like, not get…
91 00:10:57.220 ⇒ 00:11:13.020 Uttam Kumaran: like, talked about, don’t, like, we just don’t talk about that piece, we’ll crank all that out. Yeah. So that’s why I’m, like, trying to have more people on the business side, because her purview is really there. Meaning, if she starts poking in a snowflake in DBT, it’s a complete disaster. She just doesn’t have… she doesn’t know.
92 00:11:13.070 ⇒ 00:11:21.430 Uttam Kumaran: what’s going on there, and so I want to keep her at the business side, and so part of this client is interesting, is that, like, we have, like, one person that we have to manage really well.
93 00:11:21.530 ⇒ 00:11:25.180 Greg Stoutenburg: Meaning, we have a client stakeholder that we have to manage really well.
94 00:11:25.390 ⇒ 00:11:29.430 Uttam Kumaran: And, like, give her instruction on, like, what we need her to do for us.
95 00:11:29.430 ⇒ 00:11:29.910 Greg Stoutenburg: Got it.
96 00:11:29.910 ⇒ 00:11:34.549 Uttam Kumaran: We need to unblock, and it’s like a true… it’s really a true partnership.
97 00:11:34.720 ⇒ 00:11:35.830 Uttam Kumaran: And that, like.
98 00:11:37.170 ⇒ 00:11:44.130 Uttam Kumaran: I think on this client, one thing I’m learning is, like, they really take our recommendations seriously, but they also expect it.
99 00:11:44.420 ⇒ 00:11:45.870 Uttam Kumaran: So, at times.
100 00:11:46.320 ⇒ 00:11:48.659 Uttam Kumaran: ask for feedback. At times, I’m like.
101 00:11:49.300 ⇒ 00:11:59.559 Uttam Kumaran: can we do this? And this is my recommendation, right? So, for a lot of the things, there’s only, like, one other person in the company that has done this type of work, standing up
102 00:11:59.660 ⇒ 00:12:00.750 Uttam Kumaran: reporting.
103 00:12:00.970 ⇒ 00:12:07.680 Uttam Kumaran: And Shivani has not done this before. She’s just been on the consumption side of a lot of this data.
104 00:12:07.680 ⇒ 00:12:09.840 Greg Stoutenburg: Okay. From a previous role.
105 00:12:09.840 ⇒ 00:12:26.850 Uttam Kumaran: So she knows what the outputs could look like, but not how to get there. So, a lot of our recommendations, what they’re gonna go for, so we’re trying to come across like we know what we’re doing. We’re asking for feedback when important, but we also have recommendations if they’re… they don’t have answers.
106 00:12:27.060 ⇒ 00:12:30.839 Uttam Kumaran: Does that sort of… does that sort of make sense as, like, a… Yeah. Okay.
107 00:12:31.180 ⇒ 00:12:34.540 Uttam Kumaran: And you’ll see it, I just want to kind of give you that, like, yeah.
108 00:12:35.170 ⇒ 00:12:39.830 Greg Stoutenburg: Okay. Now, they have no BI tool at all?
109 00:12:40.360 ⇒ 00:12:46.340 Uttam Kumaran: No. They have… they have one BI tool for marketing,
110 00:12:47.210 ⇒ 00:12:49.780 Uttam Kumaran: They have one BI tool for the marketing team.
111 00:12:50.120 ⇒ 00:13:00.590 Uttam Kumaran: But nobody’s really using it. It’s like a… it’s a thing called, like, it’s like a Looker Studio application. Otherwise, everybody’s just using Google Sheets and pulling data from,
112 00:13:01.280 ⇒ 00:13:04.349 Uttam Kumaran: like, applications, like Shopify and stuff like that.
113 00:13:04.610 ⇒ 00:13:06.720 Greg Stoutenburg: Okay. And it gets.
114 00:13:07.540 ⇒ 00:13:08.870 Uttam Kumaran: Yeah, we set it all up.
115 00:13:08.870 ⇒ 00:13:11.219 Greg Stoutenburg: Okay, alright. Yeah. Yeah.
116 00:13:11.480 ⇒ 00:13:12.200 Greg Stoutenburg: Okay.
117 00:13:12.200 ⇒ 00:13:16.960 Uttam Kumaran: So it’s a… I mean, if you… I don’t know if you know Element at all, but it’s like a… it’s a…
118 00:13:17.420 ⇒ 00:13:22.470 Uttam Kumaran: It’s a $600 million, like, basic hydration outer business.
119 00:13:22.470 ⇒ 00:13:22.980 Greg Stoutenburg: Yeah, about.
120 00:13:22.980 ⇒ 00:13:23.910 Uttam Kumaran: Yeah.
121 00:13:24.200 ⇒ 00:13:26.659 Uttam Kumaran: Cool, yeah. I mean, it’s pricey.
122 00:13:26.660 ⇒ 00:13:27.570 Greg Stoutenburg: Good, yeah.
123 00:13:27.570 ⇒ 00:13:30.020 Uttam Kumaran: It’s good, though, yeah, and so…
124 00:13:30.260 ⇒ 00:13:34.599 Uttam Kumaran: They’re a huge business, they’re a small team, it’s a private business.
125 00:13:34.600 ⇒ 00:13:39.309 Greg Stoutenburg: So, they have a lot of latitude to do things the way they want, but you can also see that, like.
126 00:13:39.450 ⇒ 00:13:42.540 Greg Stoutenburg: In terms of data sophistication, they’re really lacking.
127 00:13:42.560 ⇒ 00:13:46.000 Uttam Kumaran: For the size that they are. And so that’s… that’s our job, is to bring them there.
128 00:13:46.620 ⇒ 00:13:48.040 Greg Stoutenburg: Yeah. Okay.
129 00:13:48.250 ⇒ 00:13:50.829 Greg Stoutenburg: Okay, cool. So I think…
130 00:13:50.830 ⇒ 00:13:58.920 Uttam Kumaran: I think when we… I messaged her to see if we can talk today. Worst case, we’ll talk tomorrow. I think maybe we could spend the last few minutes just, like, going through that.
131 00:13:59.110 ⇒ 00:14:02.019 Uttam Kumaran: Doc, and then answering any of her questions.
132 00:14:02.910 ⇒ 00:14:05.650 Uttam Kumaran: I… it would be great if…
133 00:14:05.650 ⇒ 00:14:06.270 Greg Stoutenburg: in the.
134 00:14:06.520 ⇒ 00:14:08.780 Uttam Kumaran: the Element Omni Accelerator.
135 00:14:09.030 ⇒ 00:14:09.780 Greg Stoutenburg: Yep.
136 00:14:11.070 ⇒ 00:14:15.900 Uttam Kumaran: It would be great if, like, you can answer some, and then I can tag on…
137 00:14:16.180 ⇒ 00:14:16.660 Greg Stoutenburg: Yeah.
138 00:14:16.660 ⇒ 00:14:30.749 Uttam Kumaran: Or we can answer some together right now. I think the… probably the biggest… I mean, you now have a bit of e-com… you now know, sort of, how e-com works. I think the biggest thing here is, like, don’t get… you don’t want to get jammed with this client on, like.
139 00:14:31.120 ⇒ 00:14:48.149 Uttam Kumaran: like, one thing I would hate to happen is Shivani calls me and is like, Greg has no e-comm experience. Which is not actually, like, important to me, that you do have a deep e-comm experience, because… but, like, what’s gonna happen is if we’re not organized on this, she’s gonna start to dig to find, like.
140 00:14:48.560 ⇒ 00:14:51.429 Uttam Kumaran: why this thing isn’t… why it’s not working.
141 00:14:51.430 ⇒ 00:14:51.750 Greg Stoutenburg: Right.
142 00:14:51.750 ⇒ 00:14:55.659 Uttam Kumaran: Right? And so, like, for Amber, Amber got into a jam because…
143 00:14:56.000 ⇒ 00:15:02.960 Uttam Kumaran: Amber is used to all of our other clients that are sort of fast-paced, and so she sent some stuff over that was, like, a little bit rough around their edges.
144 00:15:02.960 ⇒ 00:15:03.540 Greg Stoutenburg: Okay.
145 00:15:03.540 ⇒ 00:15:10.110 Uttam Kumaran: And she was… and then Shivani’s like, dude, who is, like… is Amber, like, just out of college? Like, who are you putting on this… on us?
146 00:15:10.110 ⇒ 00:15:11.070 Greg Stoutenburg: I’m like, fuck.
147 00:15:11.570 ⇒ 00:15:13.180 Greg Stoutenburg: Like, shit.
148 00:15:13.180 ⇒ 00:15:18.059 Uttam Kumaran: And I don’t, like, I don’t like when people disrespect our team, like, Amber’s so equipped.
149 00:15:18.060 ⇒ 00:15:20.479 Greg Stoutenburg: But I’m like, it’s a presentation problem.
150 00:15:20.480 ⇒ 00:15:32.370 Uttam Kumaran: Like, had Amber just ran that through to me, and Awash got caught… Awash has been caught on this client a couple times doing that, where we just have to have a level of poise that we don’t have on other clients.
151 00:15:32.370 ⇒ 00:15:35.520 Greg Stoutenburg: Yep. With Shivani, and especially with anybody.
152 00:15:35.520 ⇒ 00:15:41.960 Uttam Kumaran: in the business, Because it’s basically her rep, and she just cares, like, and what you’ll find is that
153 00:15:42.150 ⇒ 00:15:48.699 Uttam Kumaran: With consultants, and especially, like, management consultants, they care a lot about politics and appearance, and…
154 00:16:38.490 ⇒ 00:16:39.260 Greg Stoutenburg: There we go.
155 00:16:39.370 ⇒ 00:16:41.679 Greg Stoutenburg: You said they care a lot about politics.
156 00:16:45.940 ⇒ 00:16:47.620 Uttam Kumaran: So fun, am I back?
157 00:16:47.620 ⇒ 00:16:51.540 Greg Stoutenburg: You’re back. The last thing you said was they care a lot about politics and appearance.
158 00:16:51.540 ⇒ 00:16:58.080 Uttam Kumaran: And appearance and, like, clout. Meaning, like, she… Thank you.
159 00:16:59.680 ⇒ 00:17:00.360 Greg Stoutenburg: 2.
160 00:18:50.030 ⇒ 00:18:54.439 Uttam Kumaran: Okay, this is… I just gotta… I’m just gonna leave the house in a sec. Yeah.
161 00:18:54.440 ⇒ 00:18:59.760 Greg Stoutenburg: I’ll just keep my camera off. I wouldn’t be surprised if I’m not helping. I have so many tasks up, I think my computer’s probably struggling.
162 00:18:59.760 ⇒ 00:19:14.389 Uttam Kumaran: Okay, okay, well, long story short is, like, she basically called and was like, look, I want to be at Element for a long time, this… your project is gonna make or break my, like, first splash here, so, like, you need to nail it for me, otherwise, like, I’ll… I could get fired.
163 00:19:14.500 ⇒ 00:19:17.439 Uttam Kumaran: And I’m like, okay, like, that’s what I needed to hear.
164 00:19:17.440 ⇒ 00:19:19.410 Greg Stoutenburg: Yup. And so, I think it’s…
165 00:19:19.410 ⇒ 00:19:27.199 Uttam Kumaran: just keep that in the back of your mind, I think, in that, like, our job is to get her promoted, and, like, get her to win, you know?
166 00:19:27.200 ⇒ 00:19:27.520 Greg Stoutenburg: Got it.
167 00:19:27.550 ⇒ 00:19:30.370 Uttam Kumaran: So yeah, like, let’s go through some of these,
168 00:19:31.060 ⇒ 00:19:37.449 Uttam Kumaran: some of these comments. So, one thing you’ll also start to get an understanding of is, like, what data we have access to, and so…
169 00:19:37.450 ⇒ 00:19:38.140 Greg Stoutenburg: Yes.
170 00:19:38.140 ⇒ 00:19:56.979 Uttam Kumaran: as part of this plan, like, we have two core marts, like, that we’ve built out right now, retail and wholesale. So, retail is, like, all the retail stores, you know, like, they have Target, Walmart, and then wholesale… just… just Target and Walmart right now, and then wholesale, they basically have, like, a… basically a list of wholesale partners that they’re…
171 00:19:57.020 ⇒ 00:20:00.410 Uttam Kumaran: working with, that they’re sending tons of product to, like gyms, and…
172 00:20:00.590 ⇒ 00:20:02.929 Greg Stoutenburg: Okay. Influencers and things like that, so…
173 00:20:02.950 ⇒ 00:20:08.530 Uttam Kumaran: Her first question, if we have marks for retail and wholesale, I’d like us to link both sets. This will allow us to start
174 00:20:09.140 ⇒ 00:20:12.819 Uttam Kumaran: This will allow Phil to be a customer. Wholesale data feels too narrow for this.
175 00:20:13.030 ⇒ 00:20:14.599 Uttam Kumaran: Okay, I feel like…
176 00:20:14.970 ⇒ 00:20:19.420 Greg Stoutenburg: I can answer that. We can join them, we can make a topic in Omni that.
177 00:20:19.420 ⇒ 00:20:19.870 Uttam Kumaran: Yeah.
178 00:20:19.870 ⇒ 00:20:23.180 Greg Stoutenburg: Is for, for revenue by channel.
179 00:20:24.300 ⇒ 00:20:26.949 Greg Stoutenburg: Period. We can do that.
180 00:20:29.060 ⇒ 00:20:31.110 Greg Stoutenburg: Cool. Next.
181 00:20:31.110 ⇒ 00:20:37.059 Uttam Kumaran: This one, which is, is there anything we can do asynchronously for me to lock definitions?
182 00:20:40.300 ⇒ 00:20:41.279 Uttam Kumaran: What do you think?
183 00:20:45.540 ⇒ 00:20:47.500 Uttam Kumaran: So, I can show you…
184 00:20:47.500 ⇒ 00:20:48.770 Greg Stoutenburg: omnichannel plan.
185 00:20:49.250 ⇒ 00:20:53.229 Uttam Kumaran: Omni-channel plan is basically, like, every channel, every sales channel.
186 00:20:53.880 ⇒ 00:20:54.840 Greg Stoutenburg: Okay.
187 00:20:54.840 ⇒ 00:20:55.770 Uttam Kumaran: So…
188 00:20:55.770 ⇒ 00:21:00.540 Greg Stoutenburg: Is this ultimately… like, the fact that it’s in… that it’s title case, like, is this…
189 00:21:01.410 ⇒ 00:21:02.729 Greg Stoutenburg: Source they refer to.
190 00:21:02.730 ⇒ 00:21:11.889 Uttam Kumaran: I don’t think so. Basically, we came on to build them out omni-channel, like, basically omni-channel reporting.
191 00:21:11.900 ⇒ 00:21:13.070 Greg Stoutenburg: Okay.
192 00:21:13.070 ⇒ 00:21:17.740 Uttam Kumaran: And maybe I can even show you, LMMT proposal.
193 00:21:22.710 ⇒ 00:21:29.210 Uttam Kumaran: I’ll find you the proposal. But basically, so our job is to give them a view of sales across every single channel for their business.
194 00:21:29.330 ⇒ 00:21:34.599 Uttam Kumaran: And as much dimensionality as possible. And so, one thing that’s,
195 00:21:35.570 ⇒ 00:21:41.620 Uttam Kumaran: That is helpful to look at is this doc, which is our,
196 00:21:43.920 ⇒ 00:21:49.379 Uttam Kumaran: This is our data platform documentation for Element, and if you go into the core metrics.
197 00:21:49.770 ⇒ 00:21:52.370 Uttam Kumaran: Sheet, you’re gonna see these are all the metrics.
198 00:21:53.500 ⇒ 00:21:58.900 Uttam Kumaran: Ideally, this is something that, yeah, like, you and Shivani and…
199 00:21:59.600 ⇒ 00:22:06.860 Uttam Kumaran: the strategy folks can start to own, and basically, she needs to confirm these so that we can start to codify them into SQL.
200 00:22:07.710 ⇒ 00:22:08.410 Greg Stoutenburg: Okay.
201 00:22:08.410 ⇒ 00:22:10.800 Uttam Kumaran: So, she wanted a view like this.
202 00:22:11.620 ⇒ 00:22:17.549 Uttam Kumaran: like, I feel like this is probably the most advanced data platform docs across all our clients.
203 00:22:17.920 ⇒ 00:22:18.270 Greg Stoutenburg: Yeah.
204 00:22:18.390 ⇒ 00:22:26.279 Uttam Kumaran: And so, ideally, basically what she wanted is, like, one place for her to see all the metrics and basically see the definitions.
205 00:22:26.840 ⇒ 00:22:27.580 Greg Stoutenburg: Yeah.
206 00:22:27.970 ⇒ 00:22:33.510 Uttam Kumaran: And so, to her question, is there anything we can do asynchronously to help me lock definitions?
207 00:22:34.610 ⇒ 00:22:37.409 Uttam Kumaran: What do you think is a decent answer?
208 00:22:38.320 ⇒ 00:22:42.569 Greg Stoutenburg: I mean, I guess it would be to review what… I mean, she has access to this, right?
209 00:22:42.570 ⇒ 00:22:43.680 Uttam Kumaran: Yes, yes, yes.
210 00:22:43.680 ⇒ 00:22:51.290 Greg Stoutenburg: Yeah, I mean, it would be for her to review this and ensure that anything that we’ve…
211 00:22:51.460 ⇒ 00:23:00.000 Greg Stoutenburg: anything that we’ve defined, she’s, you know, it’s the definition that she agrees to, and we won’t change it. We’re gonna treat this as the source of truth
212 00:23:00.450 ⇒ 00:23:04.630 Greg Stoutenburg: For metric definitions, and wouldn’t change it without discussion.
213 00:23:05.550 ⇒ 00:23:12.300 Uttam Kumaran: So maybe even take it one step further, maybe we… we just take the pieces from this that are related to…
214 00:23:13.190 ⇒ 00:23:14.280 Uttam Kumaran: the pilot.
215 00:23:15.160 ⇒ 00:23:15.950 Uttam Kumaran: Right.
216 00:23:16.080 ⇒ 00:23:17.790 Greg Stoutenburg: Yeah. And just do those.
217 00:23:17.790 ⇒ 00:23:21.869 Uttam Kumaran: Right, so it’s anything with the business domain of retail and wholesale.
218 00:23:21.990 ⇒ 00:23:23.890 Uttam Kumaran: We focus on those first.
219 00:23:24.160 ⇒ 00:23:29.209 Greg Stoutenburg: Yeah. So, in other words, we’re gonna say that we’re gonna rely on this, and
220 00:23:29.340 ⇒ 00:23:31.279 Greg Stoutenburg: Those things were already defined.
221 00:23:31.520 ⇒ 00:23:38.100 Greg Stoutenburg: definitions relevant to resale… sorry, retail and wholesale are already defined, so…
222 00:23:38.100 ⇒ 00:23:42.579 Uttam Kumaran: Yeah, so some of these, actually, like, I think we should do a first pass.
223 00:23:43.370 ⇒ 00:23:49.439 Uttam Kumaran: this is, again, where I’m gonna say, like, we don’t want to put anything in front of them that you haven’t already seen once.
224 00:23:49.610 ⇒ 00:23:51.930 Uttam Kumaran: Right. So my point being is, like.
225 00:23:52.460 ⇒ 00:24:06.530 Uttam Kumaran: it would be great for you to go through and just see wholes… like, look at all the wholesale definitions here, and then I will also… there’s… there’s two Google Sheets that we’re operating out of right now for reporting.
226 00:24:06.680 ⇒ 00:24:08.990 Uttam Kumaran: I will send you both of those as well.
227 00:24:09.190 ⇒ 00:24:15.509 Uttam Kumaran: And… That’s sort of the en… that’s sort of all of the reporting that we’re doing.
228 00:24:15.770 ⇒ 00:24:17.120 Uttam Kumaran: Right now, for them.
229 00:24:17.360 ⇒ 00:24:18.110 Greg Stoutenburg: Okay.
230 00:24:20.440 ⇒ 00:24:21.360 Greg Stoutenburg: Okay.
231 00:24:23.720 ⇒ 00:24:24.590 Greg Stoutenburg: Alright.
232 00:24:26.160 ⇒ 00:24:28.439 Uttam Kumaran: So, for this one,
233 00:24:31.650 ⇒ 00:24:36.870 Uttam Kumaran: I can… Well, I didn’t see your… did you put a comment on it, something?
234 00:24:36.870 ⇒ 00:24:38.449 Greg Stoutenburg: I hadn’t… I hadn’t written anything yet.
235 00:24:38.450 ⇒ 00:24:39.529 Uttam Kumaran: Oh, okay, okay.
236 00:24:41.070 ⇒ 00:24:45.800 Uttam Kumaran: Yeah, maybe send your comment on the… or send your comment on the first one, and then I can…
237 00:24:46.020 ⇒ 00:24:48.210 Uttam Kumaran: Right here,
238 00:24:56.790 ⇒ 00:25:00.299 Uttam Kumaran: So I’m gonna say, Greg is reviewing the existing metric definitions.
239 00:25:01.870 ⇒ 00:25:05.199 Uttam Kumaran: In our metrics sheet.
240 00:25:09.550 ⇒ 00:25:11.279 Uttam Kumaran: In our metrics sheet.
241 00:25:12.610 ⇒ 00:25:18.120 Uttam Kumaran: I’d like us to focus on those and lock
242 00:25:18.450 ⇒ 00:25:22.040 Uttam Kumaran: Those as part of this pilot.
243 00:25:22.720 ⇒ 00:25:26.030 Uttam Kumaran: Will give us a good estimate.
244 00:25:27.110 ⇒ 00:25:30.919 Uttam Kumaran: On how accurate we were.
245 00:25:31.360 ⇒ 00:25:43.289 Uttam Kumaran: once… We start to see the data and maybe have to go back and edit And edit definitions.
246 00:25:45.950 ⇒ 00:25:47.210 Uttam Kumaran: Does that make sense?
247 00:25:47.650 ⇒ 00:25:49.280 Greg Stoutenburg: Say that last part again.
248 00:25:49.280 ⇒ 00:25:55.340 Uttam Kumaran: Yeah, so I said, will give us a good estimate on how accurate we were up front.
249 00:25:57.780 ⇒ 00:25:58.490 Greg Stoutenburg: Okay.
250 00:25:58.490 ⇒ 00:26:03.030 Uttam Kumaran: Once we start to see the data, and maybe have to go back and edit definitions.
251 00:26:03.420 ⇒ 00:26:04.180 Greg Stoutenburg: Okay.
252 00:26:05.810 ⇒ 00:26:08.159 Uttam Kumaran: So… Yeah, that…
253 00:26:13.050 ⇒ 00:26:14.330 Uttam Kumaran: Okay…
254 00:26:15.920 ⇒ 00:26:16.340 Greg Stoutenburg: Alright.
255 00:26:16.490 ⇒ 00:26:17.440 Uttam Kumaran: Okay…
256 00:26:17.440 ⇒ 00:26:18.440 Greg Stoutenburg: replied.
257 00:26:19.610 ⇒ 00:26:20.140 Uttam Kumaran: Cool.
258 00:26:20.140 ⇒ 00:26:20.940 Greg Stoutenburg: that.
259 00:26:26.440 ⇒ 00:26:29.540 Greg Stoutenburg: Block the pilot’s not an accurate word. Okay.
260 00:26:31.230 ⇒ 00:26:34.669 Uttam Kumaran: And then, so you can, you can respond to this one about…
261 00:26:34.800 ⇒ 00:26:38.510 Uttam Kumaran: Yeah, so the one about connecting Omni to Snowflake.
262 00:26:38.910 ⇒ 00:26:43.709 Uttam Kumaran: you can respond to say, this has been done, because Awash said this morning it was done.
263 00:26:47.840 ⇒ 00:26:52.799 Greg Stoutenburg: This is completed.
264 00:26:58.540 ⇒ 00:27:04.100 Greg Stoutenburg: Want to query from data we have been aligned upon versus data that’s actively being modeled.
265 00:27:04.700 ⇒ 00:27:07.249 Uttam Kumaran: We limit who has access to initial pilot.
266 00:27:07.640 ⇒ 00:27:11.649 Uttam Kumaran: With clear detail of what is available to do ad hoc analysis, leaning towards this.
267 00:27:13.440 ⇒ 00:27:14.090 Greg Stoutenburg: Wait.
268 00:27:14.780 ⇒ 00:27:15.910 Uttam Kumaran: I agree.
269 00:27:18.830 ⇒ 00:27:22.290 Uttam Kumaran: So basically, this is saying we only show MARTS models.
270 00:27:22.840 ⇒ 00:27:25.549 Uttam Kumaran: Yeah, we only show MARTS models.
271 00:27:25.900 ⇒ 00:27:27.130 Uttam Kumaran: In the pilot.
272 00:27:28.080 ⇒ 00:27:32.139 Greg Stoutenburg: Okay. So, like, nobody can query outside of, like, what’s in the marts. Okay.
273 00:27:33.630 ⇒ 00:27:36.280 Uttam Kumaran: So you can just put, like, yep, totally aligned. Does that make sense?
274 00:27:36.370 ⇒ 00:27:37.220 Greg Stoutenburg: Yep.
275 00:27:37.790 ⇒ 00:27:41.350 Uttam Kumaran: Okay, the rest of it is… straightforward.
276 00:27:41.770 ⇒ 00:27:49.609 Uttam Kumaran: And then… Yeah, I mean, like, I think familiarizing yourself with this stock.
277 00:27:50.210 ⇒ 00:27:52.719 Uttam Kumaran: the three dot… 3 spreadsheets I sent.
278 00:27:52.910 ⇒ 00:27:57.800 Uttam Kumaran: And then Kersher will be your best friend. This is the client, ultimately, where…
279 00:27:58.410 ⇒ 00:28:04.440 Uttam Kumaran: all of the cursor stuff started from, because I went, like… I was basically like, there’s no way I could do this.
280 00:28:04.910 ⇒ 00:28:11.570 Uttam Kumaran: with the limited time I have, so I went super, super forward on cursor, so every single transcript, every decision.
281 00:28:12.110 ⇒ 00:28:19.739 Uttam Kumaran: like, everything is in cursor for this. Yeah. So, yeah, like, it’s your…
282 00:28:19.950 ⇒ 00:28:23.670 Uttam Kumaran: Whatever, it’s your best, best, best, best friend forever.
283 00:28:23.670 ⇒ 00:28:25.370 Greg Stoutenburg: Okay.
284 00:28:26.040 ⇒ 00:28:32.849 Greg Stoutenburg: Sounds good. So, okay, so the goal for tomorrow’s call is,
285 00:28:33.290 ⇒ 00:28:37.189 Greg Stoutenburg: well, basically to provide assurance, right? This is gonna help her get promoted.
286 00:28:37.190 ⇒ 00:28:43.429 Uttam Kumaran: Part of it is introduction, so I can do the general schmoozing introduction. She’s based out of New York.
287 00:28:43.430 ⇒ 00:28:43.800 Greg Stoutenburg: Yep.
288 00:28:45.250 ⇒ 00:28:49.210 Greg Stoutenburg: They’re easy. They love that I’m from Michigan. New Yorkers love that I’m from Michigan, I don’t know what to do it.
289 00:28:50.690 ⇒ 00:28:55.770 Uttam Kumaran: I don’t know where she went… I don’t know where she went to school, but you can look that up. And,
290 00:28:56.190 ⇒ 00:28:59.930 Uttam Kumaran: The second piece is gonna just be, like, like…
291 00:29:00.480 ⇒ 00:29:04.030 Uttam Kumaran: X, I would… I would explain that you just did this for…
292 00:29:04.130 ⇒ 00:29:15.889 Uttam Kumaran: another client, and you can talk about, like, their revenue size, and talk about how we just did this, like, in a jam, and so… Yeah. Just, like, so excitement, show that, like, you… you know a shit ton about Omni.
293 00:29:16.010 ⇒ 00:29:25.230 Uttam Kumaran: like, double down on the fact that we feel like it’s a great tool. You can then talk about, basically, what our… what our game plan is. So, I think…
294 00:29:25.420 ⇒ 00:29:36.979 Uttam Kumaran: familiarizing yourself well with the implementation path. The other thing I would… I would continue to share with her is that this is our… this is our expectation, but we are going to find every single way to speed this up.
295 00:29:38.080 ⇒ 00:29:49.339 Uttam Kumaran: So the one thing they’re… they… like, this is the problem with these guys, is they’re bipolar. They… they, like, want everything super tight and, like, organized, and then they’re also, like, can it go faster?
296 00:29:49.440 ⇒ 00:29:55.529 Uttam Kumaran: And so… We also, in some ways, have to, like, be like, we produce this 2-month plan.
297 00:29:55.640 ⇒ 00:30:02.919 Uttam Kumaran: But, like, I now know a lot of ways to speed this up, so we will employ as many ways as possible to do that.
298 00:30:03.360 ⇒ 00:30:04.060 Greg Stoutenburg: Yeah.
299 00:30:04.060 ⇒ 00:30:11.400 Uttam Kumaran: then the other thing to think about is how can you look at the next 4 weeks and start to get meetings booked? Like, if you’re like, hey, I would…
300 00:30:11.720 ⇒ 00:30:17.719 Uttam Kumaran: Like, for example, if you want to go meet with the people who are gonna initially get onboarded.
301 00:30:18.280 ⇒ 00:30:20.680 Uttam Kumaran: Should we go ahead and grab time?
302 00:30:21.760 ⇒ 00:30:24.890 Uttam Kumaran: For that in, like, 4 weeks.
303 00:30:24.890 ⇒ 00:30:26.500 Greg Stoutenburg: Yeah, I just set it up in advance.
304 00:30:26.890 ⇒ 00:30:31.860 Uttam Kumaran: Yeah, like, one, one thing that this company does…
305 00:30:32.270 ⇒ 00:30:40.830 Uttam Kumaran: is this thing called Rest and Assess, which is basically, they take, like, a week off meetings,
306 00:30:42.120 ⇒ 00:30:45.680 Uttam Kumaran: I don’t know, not my company, but…
307 00:30:46.510 ⇒ 00:30:49.960 Uttam Kumaran: So basically, they’re off for a week a month.
308 00:30:50.080 ⇒ 00:30:51.310 Greg Stoutenburg: Okay. So…
309 00:30:51.310 ⇒ 00:30:55.299 Uttam Kumaran: you, like… So we just have to, like, work around that a little bit.
310 00:30:55.610 ⇒ 00:30:56.980 Greg Stoutenburg: Okay.
311 00:30:58.100 ⇒ 00:31:03.440 Uttam Kumaran: They’re still working, I think, but they’re more, like, reflecting on, like, how stuff is going.
312 00:31:04.570 ⇒ 00:31:09.199 Uttam Kumaran: Just so you’re aware, like, this is gonna come up, you’re gonna hear rest and assess, rest and assess.
313 00:31:09.480 ⇒ 00:31:11.279 Greg Stoutenburg: Okay, that’s what that means.
314 00:31:11.700 ⇒ 00:31:12.330 Uttam Kumaran: Yeah.
315 00:31:12.690 ⇒ 00:31:14.469 Greg Stoutenburg: Yeah. Alright.
316 00:31:14.910 ⇒ 00:31:15.430 Greg Stoutenburg: Cool.
317 00:31:15.430 ⇒ 00:31:23.349 Uttam Kumaran: So I think if we can talk through the plan, then we can gant it all out.
318 00:31:24.480 ⇒ 00:31:26.050 Greg Stoutenburg: And that’ll be Aaron, right?
319 00:31:26.050 ⇒ 00:31:26.630 Uttam Kumaran: Yeah.
320 00:31:26.630 ⇒ 00:31:32.929 Greg Stoutenburg: So this is basically, like, get buy-in, paint a vision, provide assurance, scope the pilot correctly.
321 00:31:33.580 ⇒ 00:31:43.600 Greg Stoutenburg: get some input on that. If we get the, you know, if it’s as simple as thumbs up, we go, great, we’ll put together a Gantt, we’ll get moving on this, on, you know, on the modeling stuff.
322 00:31:44.400 ⇒ 00:31:51.260 Greg Stoutenburg: right away, but also, you know, I’m back next week, we’ve got a plan, and that’s when we really put it in motion.
323 00:31:51.490 ⇒ 00:31:57.789 Uttam Kumaran: Yeah, and also mention that, like, you’re out, but, like, we’re ticketing things, and things are gonna move forward. Yeah. You know?
324 00:31:57.790 ⇒ 00:32:02.750 Greg Stoutenburg: Yep. And then I think we’ll… what we’ll do is we’ll talk about, like.
325 00:32:05.620 ⇒ 00:32:15.059 Uttam Kumaran: I mean, again, I think just more noise in this channel is better. I don’t know whether we want… we’ll… I think we’ll decide whether we want to book standing time.
326 00:32:15.380 ⇒ 00:32:21.229 Uttam Kumaran: Or how we wanna… like, I think it’s up… I think you can think a little bit about…
327 00:32:21.780 ⇒ 00:32:35.490 Uttam Kumaran: we have a client, we’re doing a net nude, do we want to get them in early, testing things? Like, at what logical… she’s gonna ask, at what logical point does it make sense to onboard her and Jason, who leads technology for them?
328 00:32:35.490 ⇒ 00:32:40.399 Greg Stoutenburg: Yeah. So just having a perspective on, like, okay, at this point is when we’re gonna try to onboard.
329 00:32:40.400 ⇒ 00:32:43.529 Uttam Kumaran: So that you guys can get a view of things in Blobby.
330 00:32:43.670 ⇒ 00:32:50.650 Uttam Kumaran: So that’s one piece. The second piece is, Max from Omni wants to continue to drive
331 00:32:50.780 ⇒ 00:32:54.980 Uttam Kumaran: Of course, conversations towards… a contract.
332 00:32:55.480 ⇒ 00:33:00.290 Uttam Kumaran: basically, typically, they don’t do more than 2 weeks of trial. I said there’s, like.
333 00:33:00.400 ⇒ 00:33:09.709 Uttam Kumaran: I was like, that’s crazy. And so I said, like, let’s drive towards 4 weeks. So in that proposal, I outlined that, like, Omni typically
334 00:33:10.040 ⇒ 00:33:13.940 Uttam Kumaran: doesn’t do more than a 4-week trial, so by the…
335 00:33:14.570 ⇒ 00:33:17.170 Uttam Kumaran: Within 4 weeks, we want to…
336 00:33:17.690 ⇒ 00:33:21.499 Uttam Kumaran: Basically, try to get them towards, like, a signature on something.
337 00:33:21.700 ⇒ 00:33:22.040 Greg Stoutenburg: Yeah.
338 00:33:22.040 ⇒ 00:33:24.290 Uttam Kumaran: So that’s just something to keep in mind.
339 00:33:24.290 ⇒ 00:33:24.820 Greg Stoutenburg: Okay.
340 00:33:24.820 ⇒ 00:33:37.739 Uttam Kumaran: I think one thing that I… I can do today is I can send a note in our… in our omni-channel, basically mentioning Max, that you’re now onboarded onto this, and that we’re gonna drive… we’re gonna…
341 00:33:37.970 ⇒ 00:33:41.710 Uttam Kumaran: Meet with the client, and then we’ll get back to him on, like, timing for
342 00:33:42.850 ⇒ 00:33:50.000 Uttam Kumaran: contract. I do want to… the faster we can get them into the tool, the faster that they can understand the value, and then they…
343 00:33:50.160 ⇒ 00:33:55.129 Uttam Kumaran: basically, Max can start to, like, Talk about how licensing works.
344 00:33:55.130 ⇒ 00:33:55.860 Greg Stoutenburg: Yeah.
345 00:33:56.490 ⇒ 00:34:01.899 Uttam Kumaran: So we don’t have to have all these things, but these are just all the competing… people involved here.
346 00:34:01.900 ⇒ 00:34:02.600 Greg Stoutenburg: Right.
347 00:34:03.170 ⇒ 00:34:04.620 Greg Stoutenburg: Yeah, okay.
348 00:34:05.160 ⇒ 00:34:07.440 Greg Stoutenburg: Okay.
349 00:34:09.030 ⇒ 00:34:11.910 Greg Stoutenburg: I think that’s pretty clear. Okay.
350 00:34:12.639 ⇒ 00:34:15.360 Greg Stoutenburg: Yeah, I think that’s pretty clear, so…
351 00:34:15.530 ⇒ 00:34:17.980 Greg Stoutenburg: I think I know what I need to do for tomorrow.
352 00:34:18.909 ⇒ 00:34:21.940 Greg Stoutenburg: And longer term, what’s coming.
353 00:34:21.940 ⇒ 00:34:22.540 Uttam Kumaran: Okay.
354 00:34:22.679 ⇒ 00:34:26.829 Greg Stoutenburg: And there will be… yeah, and there will be time to figure out those pieces as we’re going, but I think I’m…
355 00:34:27.039 ⇒ 00:34:34.869 Greg Stoutenburg: I think I’m in a position where now, as long as I do a pre-read on the things that we’ve looked at so far, I’ll be ready to talk about it intelligently for 40 minutes or whatever.
356 00:34:34.870 ⇒ 00:34:40.279 Uttam Kumaran: Yeah, and I’m not gonna leave you hanging, at least for another week or two. Leave you stranded.
357 00:34:40.279 ⇒ 00:34:43.929 Greg Stoutenburg: So, I’ll be there. So, I just… I just want to give…
358 00:34:43.929 ⇒ 00:34:47.839 Uttam Kumaran: I wouldn’t mention if they weren’t, sort of, particular.
359 00:34:47.959 ⇒ 00:34:51.529 Uttam Kumaran: Unless they were, so they are a little bit particular, so…
360 00:34:51.530 ⇒ 00:34:51.860 Greg Stoutenburg: Yeah.
361 00:34:51.860 ⇒ 00:34:55.100 Uttam Kumaran: Just, just slow it all down a little bit.
362 00:34:55.100 ⇒ 00:34:56.479 Greg Stoutenburg: Slow down. Got it. Okay.
363 00:34:56.489 ⇒ 00:35:01.099 Uttam Kumaran: Slow down, and be very, like, scalpel on this one.
364 00:35:01.100 ⇒ 00:35:01.460 Greg Stoutenburg: Okay.
365 00:35:01.610 ⇒ 00:35:05.749 Uttam Kumaran: You’ll kind of see what I mean when we talk to them.
366 00:35:05.760 ⇒ 00:35:07.020 Greg Stoutenburg: Sure.
367 00:35:07.470 ⇒ 00:35:12.630 Uttam Kumaran: But it’s great, this is a huge client, I think, like, yeah, I’m gonna go work on a little bit of, like.
368 00:35:13.530 ⇒ 00:35:23.949 Uttam Kumaran: proposal stuff now. So yeah, you let me know, and then tell me, like, anywhere else, so I know you need… there’s some help needed on, default.
369 00:35:24.160 ⇒ 00:35:29.289 Uttam Kumaran: And then you’re still finishing up the Eden Omni stuff.
370 00:35:29.780 ⇒ 00:35:36.909 Uttam Kumaran: I think one thing for us to decide on is, like, who’s gonna take that over on the Eden side, or are you gonna still be involved?
371 00:35:37.160 ⇒ 00:35:38.030 Uttam Kumaran: bike.
372 00:35:38.370 ⇒ 00:35:39.230 Greg Stoutenburg: Yeah.
373 00:35:40.020 ⇒ 00:35:40.610 Uttam Kumaran: Yeah.
374 00:35:40.790 ⇒ 00:35:46.450 Greg Stoutenburg: Yeah, I mean, I think that’s a conversation to have. I mean, I guess probably when Robert’s back, I don’t know,
375 00:35:46.710 ⇒ 00:35:49.529 Greg Stoutenburg: Like, I have no idea who owned Tableau.
376 00:35:49.530 ⇒ 00:35:50.050 Uttam Kumaran: Yeah.
377 00:35:50.050 ⇒ 00:35:54.399 Greg Stoutenburg: As far as, you know, I mean, as far as things like skill set go, I don’t think I have any special…
378 00:35:55.710 ⇒ 00:36:05.040 Greg Stoutenburg: tips or tricks or expertise in managing Omni, rather than just getting it stood up, which was really more like a, you know, data-oriented PM kind of project.
379 00:36:05.040 ⇒ 00:36:05.440 Uttam Kumaran: Yeah.
380 00:36:05.440 ⇒ 00:36:06.070 Greg Stoutenburg: Bush?
381 00:36:06.660 ⇒ 00:36:13.299 Greg Stoutenburg: I know that’s something Jasmine is aware of as well. I haven’t heard anything from her, I mean, I said she made an offer, but, like.
382 00:36:13.940 ⇒ 00:36:14.800 Greg Stoutenburg: Has she just been…
383 00:36:14.800 ⇒ 00:36:19.339 Uttam Kumaran: Yeah, she… I gotta… yeah, I mean, she was supposed to get back to me…
384 00:36:19.880 ⇒ 00:36:22.000 Uttam Kumaran: She was supposed to get back to me this weekend.
385 00:36:22.000 ⇒ 00:36:22.400 Greg Stoutenburg: Okay.
386 00:36:22.400 ⇒ 00:36:26.310 Uttam Kumaran: I’m gonna… I have to send her a message today being like, what’s good?
387 00:36:26.540 ⇒ 00:36:27.460 Greg Stoutenburg: Yeah, okay.
388 00:36:29.840 ⇒ 00:36:38.529 Greg Stoutenburg: Yeah, okay. Yeah, and then, so for me, the things, like, just looking at this, this push, I need to make sure that the ELT deck for Robert looks good.
389 00:36:38.750 ⇒ 00:36:41.839 Greg Stoutenburg: Get that over to him so he can review it,
390 00:36:41.840 ⇒ 00:36:46.470 Greg Stoutenburg: I also just want to confirm with him, like, what I found on his calendar. He just put a note in
391 00:36:46.470 ⇒ 00:37:02.420 Greg Stoutenburg: in the channel, like, Greg will present it. I’m like, okay, that’s fine. And I saw, he had on his calendar a hold for the ELT biweekly tomorrow from 1 to 2 p.m. my time, which I can do, but there’s no, like, meeting information in it, so I don’t know if they’ve confirmed this.
392 00:37:02.860 ⇒ 00:37:06.069 Greg Stoutenburg: So I need to know about that.
393 00:37:06.070 ⇒ 00:37:08.440 Uttam Kumaran: Okay, let me text him, okay.
394 00:37:08.790 ⇒ 00:37:11.249 Uttam Kumaran: So, yeah, so…
395 00:37:21.710 ⇒ 00:37:27.590 Uttam Kumaran: Is Greg leading ELT call tomorrow?
396 00:37:45.930 ⇒ 00:37:49.949 Uttam Kumaran: Okay, I texted it to Tim, let’s see what he says. He’s on a boat somewhere.
397 00:37:50.230 ⇒ 00:37:52.040 Greg Stoutenburg: Okay, yeah, good friend, that’s great.
398 00:37:52.540 ⇒ 00:37:57.039 Greg Stoutenburg: I hope he comes back, like, you know, sounding like a Rasta guy.
399 00:37:57.480 ⇒ 00:38:00.649 Uttam Kumaran: What the… with, like, a pirate.
400 00:38:00.650 ⇒ 00:38:02.869 Greg Stoutenburg: He comes back with dreads. Wouldn’t it be hilarious?
401 00:38:06.930 ⇒ 00:38:09.260 Greg Stoutenburg: Like, you’re like, Robert, you’re only going on 5 days, how’d you do this?
402 00:38:09.550 ⇒ 00:38:13.990 Uttam Kumaran: I know, he’s… he’s stoned, stoned out of mind.
403 00:38:13.990 ⇒ 00:38:18.109 Greg Stoutenburg: Right. All of a sudden, everything is, like, we’re going too fast, we all need to slow down.
404 00:38:18.110 ⇒ 00:38:20.089 Uttam Kumaran: Yo, slow down.
405 00:38:20.090 ⇒ 00:38:30.830 Greg Stoutenburg: Like, who are you? That’s a funny thought. Yeah, so then default, right, I just need to prep that deck, so as long as everybody’s tickets are updated, I’ll run the skill.
406 00:38:31.180 ⇒ 00:38:47.280 Greg Stoutenburg: Yeah, so today, yeah, I mean, today for me, basically, it’s just… it’s just a push to get all these things done. Okay. If you wanted to give Eden something cool, you know, I know I said I wanted to set up the Omni Slack bot, but, it, you know, I’m… I’m running…
407 00:38:47.570 ⇒ 00:38:52.749 Greg Stoutenburg: at capacity right now, so if you did have an extra, however long that would take, and wanted.
408 00:38:52.750 ⇒ 00:38:57.379 Uttam Kumaran: So if I set that up in our channel, is that good enough to just test, and then I can let you do the, like…
409 00:38:57.380 ⇒ 00:39:05.609 Greg Stoutenburg: Yeah, I think so, and then just, yeah, and then just give it to them next Tuesday, like, hey, here’s one of the cool things about Omni that you didn’t have with Tableau. You can query right from here.
410 00:39:06.610 ⇒ 00:39:11.010 Uttam Kumaran: Yeah, so let me create a ticket. Enable omni Slap.
411 00:39:12.360 ⇒ 00:39:14.069 Greg Stoutenburg: There’s a ticket for it, I’ll assign it to you.
412 00:39:14.250 ⇒ 00:39:15.290 Uttam Kumaran: Oh, okay, great.
413 00:39:15.630 ⇒ 00:39:16.520 Uttam Kumaran: Perfect.
414 00:39:17.670 ⇒ 00:39:18.740 Uttam Kumaran: Okay?
415 00:39:18.900 ⇒ 00:39:24.509 Uttam Kumaran: Alright, great. So, I mean, look, I think next week, let’s decide you have default, you have Element.
416 00:39:24.820 ⇒ 00:39:26.869 Uttam Kumaran: like, let’s see what happens. I think…
417 00:39:27.020 ⇒ 00:39:33.870 Uttam Kumaran: Tableau ultimately was owned by, like, everyone and no one. So that’s why I’m kind of worried, I’m like.
418 00:39:34.310 ⇒ 00:39:39.570 Uttam Kumaran: who… who runs that? So let’s… let’s have a discussion as soon as you’re back.
419 00:39:39.840 ⇒ 00:39:45.990 Uttam Kumaran: Yeah. And then… I know you, you are still on VetLink, is that just chill?
420 00:39:46.700 ⇒ 00:39:52.540 Greg Stoutenburg: So, that’s supposed to be a 2-week pilot, 2 weeks, 10 hours, so…
421 00:39:52.810 ⇒ 00:40:06.760 Greg Stoutenburg: two of the hours were yesterday, and what I’m gonna do is… I mean, I might not even have it done before the end of the week, but I think that’s okay. If I can, on Tuesday, show them, here are the flows that I mapped out.
422 00:40:06.760 ⇒ 00:40:18.960 Greg Stoutenburg: then, then I think we’ll be in good shape, because the plan that I articulated was, I’m gonna map out these flows in FigJam, show them to you visually, and then from there, create the tracking plan
423 00:40:19.280 ⇒ 00:40:20.559 Greg Stoutenburg: See what you think.
424 00:40:20.700 ⇒ 00:40:23.010 Greg Stoutenburg: We can do all of that.
425 00:40:23.140 ⇒ 00:40:28.170 Greg Stoutenburg: And give them the deliverables that they want by the end of next week.
426 00:40:28.690 ⇒ 00:40:38.570 Greg Stoutenburg: Confidently. I’m confident in it. It also said, you know, two weeks, so that’s not, you know, that’s not necessarily Monday to the following Friday.
427 00:40:38.700 ⇒ 00:40:40.820 Greg Stoutenburg: So, yeah, I think…
428 00:40:40.820 ⇒ 00:40:45.630 Uttam Kumaran: Is there anything we need to deliver to them in the next 2 days? Like, while you’re out?
429 00:40:45.840 ⇒ 00:40:47.599 Uttam Kumaran: Or anything we should send?
430 00:40:48.330 ⇒ 00:40:51.970 Greg Stoutenburg: I mean, I’ll, you know, I’ll write them a note, and, you know.
431 00:40:51.970 ⇒ 00:40:57.390 Uttam Kumaran: Yeah, you could write a note, or… yeah, you could write a note before you go, or you could…
432 00:40:57.980 ⇒ 00:41:01.450 Uttam Kumaran: have B send a note on Friday.
433 00:41:01.590 ⇒ 00:41:02.120 Greg Stoutenburg: Yeah.
434 00:41:02.120 ⇒ 00:41:04.250 Uttam Kumaran: If you don’t want to send anything today.
435 00:41:04.530 ⇒ 00:41:05.100 Greg Stoutenburg: Yeah.
436 00:41:05.660 ⇒ 00:41:06.420 Uttam Kumaran: like…
437 00:41:06.960 ⇒ 00:41:11.519 Uttam Kumaran: You know, so I’m just trying to make sure that it’s not, like, 4 days, like, 4 or 5 days, like, radiating.
438 00:41:11.520 ⇒ 00:41:16.730 Greg Stoutenburg: Yeah, I’m not gonna go quiet on him, no. I’m not gonna go quiet on him. Yeah, if you’ve done anything, I feel like it’s fine.
439 00:41:16.730 ⇒ 00:41:17.330 Uttam Kumaran: Mine.
440 00:41:17.650 ⇒ 00:41:20.560 Greg Stoutenburg: Yeah, yeah, I think so. And, you know, this was a…
441 00:41:20.710 ⇒ 00:41:24.740 Greg Stoutenburg: This was a very minimal commitment project, and even on the call yesterday, when they said some…
442 00:41:24.840 ⇒ 00:41:36.360 Greg Stoutenburg: they said some things like, oh, you know, maybe we’ll go this way, or maybe we could try this, or do you also want to talk to this person? And I just kind of, like, gently pushed back on it, like, given the scope we’ve agreed on, I think this is fine, but if you want to send more.
443 00:41:36.610 ⇒ 00:41:40.379 Greg Stoutenburg: insights or comments, feel free to send them my way, cool.
444 00:41:40.380 ⇒ 00:41:45.769 Uttam Kumaran: Well, that’s at least good, because, I mean, that’s what the… like, that’s all fodder for the renewal, so…
445 00:41:45.770 ⇒ 00:41:46.200 Greg Stoutenburg: That’s what I want.
446 00:41:46.200 ⇒ 00:41:48.760 Uttam Kumaran: I mean, that’s… yeah, perfect, okay, okay, okay.
447 00:41:48.760 ⇒ 00:42:12.470 Greg Stoutenburg: And she said… I was trying to, like, tee it up a little bit, just like, I don’t really know anything about Pendo, but, she was saying some things like, yeah, you know, it’d be really nice to automate this or that, and you know, I kind of, like, got us to the point of making jokes about how manual some of the stuff was that their team was having to do, and then was able to go, oh yeah, there’s actually… I just googled it real quick, there’s actually a direct integration with HubSpot, so you could send these things… you could send this cohort straight from
448 00:42:12.470 ⇒ 00:42:19.470 Greg Stoutenburg: from, Pendo into HubSpot, and do your automations there. And you just, like, saw a little bit of, like, a, hmm…
449 00:42:19.470 ⇒ 00:42:20.530 Uttam Kumaran: Oh, nice, okay.
450 00:42:20.530 ⇒ 00:42:23.009 Greg Stoutenburg: So, yeah, trying to paint a vision there.
451 00:42:23.470 ⇒ 00:42:29.260 Uttam Kumaran: Okay, so two last things, sorry, I’m just taking a lot of your time. Is there anybody that you interviewed with that you’re like.
452 00:42:29.900 ⇒ 00:42:36.659 Uttam Kumaran: this person’s a rock star, we should hire them. I’m starting… I have to make some decisions today. I’m gonna review everybody’s notes, but is there anyone that stood out?
453 00:42:37.390 ⇒ 00:42:39.000 Greg Stoutenburg: I really thought Advait was great.
454 00:42:39.410 ⇒ 00:42:40.060 Uttam Kumaran: Okay.
455 00:42:40.460 ⇒ 00:42:42.130 Greg Stoutenburg: Yeah,
456 00:42:42.580 ⇒ 00:42:49.270 Greg Stoutenburg: Yeah, I thought he was great. I think, I think there could be some CSO potential there.
457 00:42:49.450 ⇒ 00:42:54.530 Greg Stoutenburg: But, you know, like, on the analytics and the storytelling, and just…
458 00:42:54.750 ⇒ 00:43:04.960 Greg Stoutenburg: like, hearing a problem and coming up with data that’s geared toward a problem, rather than just, like, look, I took this thing apart. That’s kind of what I’m looking for.
459 00:43:04.960 ⇒ 00:43:08.780 Uttam Kumaran: So Robert’s feedback was that he was maybe too junior. I… I tend to be.
460 00:43:08.780 ⇒ 00:43:09.970 Greg Stoutenburg: He seems young.
461 00:43:10.170 ⇒ 00:43:10.740 Greg Stoutenburg: Then a little.
462 00:43:10.740 ⇒ 00:43:16.540 Uttam Kumaran: Yeah, but I… I’m like, tell me how that, like, that, like, came about, came across, like…
463 00:43:16.890 ⇒ 00:43:28.420 Uttam Kumaran: Meaning, if he’s energized, then I don’t mind, because we’re still gonna hire a senior person, so I still would rather… if he’s, like, a good muscle, and you could find yourself working well with him on your team.
464 00:43:28.620 ⇒ 00:43:30.660 Uttam Kumaran: then I’m just gonna close it out.
465 00:43:30.820 ⇒ 00:43:36.930 Greg Stoutenburg: Yeah, I could see giving him work, I could see working with him. You know, as for the junior thing, I don’t, like…
466 00:43:37.150 ⇒ 00:43:38.120 Greg Stoutenburg: You know, he’s…
467 00:43:38.120 ⇒ 00:43:43.540 Uttam Kumaran: I wouldn’t say junior, but, like, just, like, not… Robert’s like, oh, I don’t think he could lead a…
468 00:43:44.700 ⇒ 00:43:47.159 Greg Stoutenburg: Yeah, okay. I mean…
469 00:43:47.910 ⇒ 00:43:54.229 Greg Stoutenburg: Possibly, but I also wasn’t really evaluating that, you know what I mean? Like, none of the questions that were in
470 00:43:54.500 ⇒ 00:43:59.060 Greg Stoutenburg: any of the interview stuff were really about leading a whole client, you know what I mean?
471 00:43:59.910 ⇒ 00:44:01.309 Greg Stoutenburg: Shoot.
472 00:44:03.700 ⇒ 00:44:05.949 Greg Stoutenburg: I’ll just write to you.