Meeting Title: Central Docs Discussion Date: 2026-03-05 Meeting participants: Mustafa Raja, Pranav Narahari
WEBVTT
1 00:00:28.250 ⇒ 00:00:29.420 Pranav Narahari: Hey, Mustafa.
2 00:00:34.230 ⇒ 00:00:35.220 Mustafa Raja: Hey, how are you?
3 00:00:36.430 ⇒ 00:00:37.609 Pranav Narahari: Hey, can you hear me?
4 00:00:37.790 ⇒ 00:00:39.139 Mustafa Raja: Yeah, how are you?
5 00:00:39.640 ⇒ 00:00:41.330 Pranav Narahari: Perfect. I’m good, I’m good.
6 00:00:42.330 ⇒ 00:00:43.060 Mustafa Raja: Okay.
7 00:00:44.640 ⇒ 00:00:47.939 Mustafa Raja: Okay, let’s dive into this, then.
8 00:00:48.150 ⇒ 00:00:48.900 Pranav Narahari: Yeah, let’s do it.
9 00:00:48.900 ⇒ 00:00:51.250 Mustafa Raja: So what context do you have on Central Docs?
10 00:00:51.790 ⇒ 00:00:53.410 Pranav Narahari: Yeah, so,
11 00:00:55.010 ⇒ 00:01:01.679 Pranav Narahari: Basically, if I go, like, all the way back, the central dock is basically a good middle ground that we came up with.
12 00:01:01.950 ⇒ 00:01:12.590 Pranav Narahari: For allowing the client to insert information about just, like, the ground truth of what the chatbot should be using as context.
13 00:01:14.200 ⇒ 00:01:24.909 Pranav Narahari: we’re using, like, the Google Doc because it’s less technical than something like GitHub, that can have, like, better version controlling, better just, like,
14 00:01:25.040 ⇒ 00:01:28.730 Pranav Narahari: I guess in this case, like, maybe, like, just looking at syntax, and…
15 00:01:28.890 ⇒ 00:01:39.549 Pranav Narahari: maybe better integrated into, like, AI, like, products and ways that we can access it as context, but it’s still not the worst in that, like.
16 00:01:39.660 ⇒ 00:01:45.669 Pranav Narahari: Google Docs is still… has some level of, like, history that we can look at.
17 00:01:45.780 ⇒ 00:01:47.939 Pranav Narahari: And it’s somewhat maintainable.
18 00:01:48.400 ⇒ 00:01:51.559 Pranav Narahari: At least at this scale, right now. So,
19 00:01:51.680 ⇒ 00:01:56.540 Pranav Narahari: I think what you’re working on right now is that there was, like, a V1 of the central duct.
20 00:01:57.400 ⇒ 00:02:05.360 Pranav Narahari: And now… that V1, I believe, was just a… much larger dock that wasn’t…
21 00:02:05.930 ⇒ 00:02:10.610 Pranav Narahari: Split up based on department, and now these new ones are being split up.
22 00:02:10.740 ⇒ 00:02:12.060 Pranav Narahari: by department.
23 00:02:12.480 ⇒ 00:02:27.349 Mustafa Raja: So, the old ones are already split up by department, so for each department, we have only one central logging. The issue we have is there’s no clear format, so each of these would have their own sort of format.
24 00:02:27.430 ⇒ 00:02:34.129 Mustafa Raja: And everything will be going, you know, in multiple places, for example.
25 00:02:34.610 ⇒ 00:02:38.039 Pranav Narahari: So now each department has, the same format.
26 00:02:38.040 ⇒ 00:02:40.860 Mustafa Raja: Hmm, so we have a general format that we are going to follow now.
27 00:02:41.200 ⇒ 00:02:46.100 Mustafa Raja: So, in the lawn care… And so, so for example.
28 00:02:46.230 ⇒ 00:02:50.270 Mustafa Raja: So this, this, heading, is for lawn care, right?
29 00:02:52.510 ⇒ 00:02:57.390 Mustafa Raja: And if we go down there, we see, oh, there’s something about lawn mowing in there.
30 00:02:59.520 ⇒ 00:03:00.200 Pranav Narahari: Right.
31 00:03:00.670 ⇒ 00:03:02.789 Mustafa Raja: But lawn mowing has its own section.
32 00:03:03.610 ⇒ 00:03:04.380 Pranav Narahari: Yeah.
33 00:03:05.010 ⇒ 00:03:06.579 Mustafa Raja: So this doesn’t make sense.
34 00:03:06.770 ⇒ 00:03:11.199 Mustafa Raja: Lawn mowing stuff should only be under lawn mowing heading.
35 00:03:11.280 ⇒ 00:03:30.289 Mustafa Raja: And lawn care stuff should only be under lawn care heading, and this is only one example of what’s happening, you know? So, I think what’s been happening is, as new content comes up, CSRs, or whoever is managing this, these central dogs, they just find a good place for that.
36 00:03:30.320 ⇒ 00:03:33.920 Mustafa Raja: Or what they think is a good place for that, and just put it there, you know?
37 00:03:33.920 ⇒ 00:03:34.350 Pranav Narahari: Right.
38 00:03:34.350 ⇒ 00:03:46.940 Mustafa Raja: So, we are trying to mitigate that, by having, this general format. Were you able to, take a look at this general format stuff?
39 00:03:48.050 ⇒ 00:03:51.540 Pranav Narahari: No, I… can you send me this doc?
40 00:03:52.980 ⇒ 00:03:53.800 Mustafa Raja: Wait…
41 00:04:02.050 ⇒ 00:04:02.900 Mustafa Raja: It’s actually normal.
42 00:04:02.900 ⇒ 00:04:13.970 Pranav Narahari: Like, when there is a, like, triage ticket that comes up, they find that, okay, the central doc doesn’t actually have the content that would
43 00:04:14.100 ⇒ 00:04:21.490 Pranav Narahari: that Andy would need the context for. They’re the ones at ABC to update the central dock, correct?
44 00:04:23.320 ⇒ 00:04:31.399 Mustafa Raja: Yeah, if the… if the triage is because, Central Doc is missing some information, then yes.
45 00:04:31.930 ⇒ 00:04:37.560 Pranav Narahari: Okay, but if… if, well, so when are we updating the Central Doc?
46 00:04:37.560 ⇒ 00:04:40.389 Mustafa Raja: We are never updating this introduction, okay.
47 00:04:40.390 ⇒ 00:04:41.720 Pranav Narahari: It’s always them updating the center.
48 00:04:41.720 ⇒ 00:04:48.429 Mustafa Raja: Yeah, it could just be because, because Andy’s messing up or something like that, right? So…
49 00:04:48.770 ⇒ 00:04:49.130 Pranav Narahari: Right.
50 00:04:49.130 ⇒ 00:04:50.490 Mustafa Raja: Yeah, just because of…
51 00:04:50.820 ⇒ 00:04:56.140 Mustafa Raja: missing information in Central Dog, then yes, we will reach out to them to add that.
52 00:04:56.900 ⇒ 00:04:58.040 Pranav Narahari: Perfect. Okay.
53 00:04:59.480 ⇒ 00:05:01.159 Mustafa Raja: Okay, let me send you this.
54 00:05:17.620 ⇒ 00:05:18.720 Mustafa Raja: Okay.
55 00:05:21.040 ⇒ 00:05:28.289 Mustafa Raja: Okay, so, so what we are doing is we are generalizing the format for all of the central docs, right?
56 00:05:28.420 ⇒ 00:05:39.550 Mustafa Raja: Let me find a good heading for that. So, we’ll have a quick reference, and then service definitions, and for service definitions, we’ll have these four subheadings.
57 00:05:40.550 ⇒ 00:05:47.549 Mustafa Raja: And then, we’ll have operation… operating procedures. Like, for example…
58 00:05:48.000 ⇒ 00:05:52.190 Mustafa Raja: You would see, you’d see them scattered.
59 00:05:53.820 ⇒ 00:06:03.129 Mustafa Raja: Wait, you see them scattered over here, so how all the… all the scheduling ones, and then I think there are a few ones down below also.
60 00:06:04.140 ⇒ 00:06:06.340 Mustafa Raja: Any cancellations and stuff?
61 00:06:20.410 ⇒ 00:06:23.279 Mustafa Raja: Yeah, I think this is one of those also, yeah.
62 00:06:23.360 ⇒ 00:06:41.959 Mustafa Raja: bid work and follow-up. So we sort of… we sort of generalize this and, you know, collect this all under one, top-level heading, if that makes sense. Similar for the services. And then there are more…
63 00:06:43.810 ⇒ 00:06:53.129 Mustafa Raja: there is, and then decision logic. And then what it says is, we should not have any, any, anything about…
64 00:06:54.690 ⇒ 00:07:07.200 Mustafa Raja: people or allocations in here, they should rather go into, the database. Are you aware of the database, cases? The zip code database? Yeah.
65 00:07:07.470 ⇒ 00:07:08.070 Pranav Narahari: Yeah.
66 00:07:08.550 ⇒ 00:07:23.670 Mustafa Raja: Yeah, so all of that should be there, it shouldn’t be here, and it sort of helps the router also. The router then would exactly know, okay, if it’s a question regarding a person, I just need to go to database.
67 00:07:23.690 ⇒ 00:07:30.740 Mustafa Raja: You know, so it’s easier for router also. And then external references, this isn’t being set up right now.
68 00:07:30.740 ⇒ 00:07:45.010 Mustafa Raja: Just because this is going to be shared content among the, among multiple central dogs. But right now, what we are doing is we’re working on one only, so we are not looking into this, or we would find this right now.
69 00:07:45.660 ⇒ 00:07:46.180 Pranav Narahari: pleasure.
70 00:07:46.740 ⇒ 00:07:53.370 Mustafa Raja: So yeah, this is pretty much it. Each of the central dock is going to follow this, if this works well.
71 00:07:54.450 ⇒ 00:08:02.130 Mustafa Raja: Yeah, and for details for each, what the purpose is for each of the sections, you can read deeper into that.
72 00:08:02.750 ⇒ 00:08:04.309 Pranav Narahari: Okay, that sounds good.
73 00:08:04.310 ⇒ 00:08:10.880 Mustafa Raja: Yeah, but take a look at only this comment. The other comment, I have some other comments also.
74 00:08:11.170 ⇒ 00:08:19.300 Mustafa Raja: But those are very long, and some other suggestions, or some other, workflow that we were thinking might be good, but that was just…
75 00:08:19.470 ⇒ 00:08:22.650 Mustafa Raja: Not working for us, this… this seems to work for us.
76 00:08:23.880 ⇒ 00:08:25.370 Pranav Narahari: Gotcha. Okay.
77 00:08:26.040 ⇒ 00:08:37.910 Mustafa Raja: Okay, so for this meeting, what we want to see is, you know, if this central dog is, you know, complete or not. So…
78 00:08:39.110 ⇒ 00:08:39.620 Mustafa Raja: Let’s…
79 00:08:39.620 ⇒ 00:08:42.260 Pranav Narahari: Right, we wanted to make sure there’s no missing content.
80 00:08:42.260 ⇒ 00:08:43.799 Mustafa Raja: Right. Yeah.
81 00:08:44.460 ⇒ 00:08:45.620 Pranav Narahari: Okay, and so…
82 00:08:45.620 ⇒ 00:08:51.140 Mustafa Raja: aren’t going to be there, just to be clear, because this was built by AI Agent.
83 00:08:51.710 ⇒ 00:08:56.439 Mustafa Raja: Right? An AI agent does not have access to images.
84 00:08:56.710 ⇒ 00:09:00.540 Mustafa Raja: Or they cannot move images if I’m, you know… Okay.
85 00:09:00.540 ⇒ 00:09:03.760 Pranav Narahari: Okay, so the central dock also contains images. Okay, I didn’t know that.
86 00:09:03.760 ⇒ 00:09:06.599 Mustafa Raja: Yeah, but the AI agent isn’t going to read them, though.
87 00:09:08.640 ⇒ 00:09:13.590 Pranav Narahari: Right, so we’re purposely trying to.
88 00:09:13.590 ⇒ 00:09:18.959 Mustafa Raja: I don’t know what we are going to do with these, to be honest, if this isn’t discussed.
89 00:09:19.630 ⇒ 00:09:22.280 Mustafa Raja: So this may be a good point to raise.
90 00:09:22.740 ⇒ 00:09:23.710 Mustafa Raja: You know?
91 00:09:24.190 ⇒ 00:09:31.469 Pranav Narahari: So, these images are in here because we didn’t tell, I guess, the client that, okay, the central doc can only be text.
92 00:09:31.470 ⇒ 00:09:41.880 Mustafa Raja: I think these are because CSRs also come to this central dog to sort of answer some of the questions if Andy fails.
93 00:09:42.670 ⇒ 00:09:45.179 Mustafa Raja: And these images might help them.
94 00:09:46.980 ⇒ 00:09:52.529 Pranav Narahari: Oh, so they’re using it for the… as their own tool. They’re not using this just to support Andy.
95 00:09:52.530 ⇒ 00:09:56.870 Mustafa Raja: No, no, no, so it’s for both. It’s to support Andy also, and they know that.
96 00:09:57.220 ⇒ 00:10:00.810 Pranav Narahari: Right, right, but this should be, I think, this shouldn’t be…
97 00:10:01.070 ⇒ 00:10:07.659 Pranav Narahari: I think things can get a little bit dicey if there’s just extra content in here that’s not meant for Andy.
98 00:10:09.240 ⇒ 00:10:26.760 Mustafa Raja: Yeah, but I think that the focus here is to support Andy. So, if Andy gets messed up because something is there, then we are going to prefer what’s good for Andy, rather than, you know, CSR’s wanted there.
99 00:10:27.840 ⇒ 00:10:33.900 Pranav Narahari: Yeah, well, what I’m thinking is that… We should probably have…
100 00:10:34.620 ⇒ 00:10:36.710 Pranav Narahari: We shouldn’t have images in here.
101 00:10:37.080 ⇒ 00:10:37.670 Mustafa Raja: Yeah.
102 00:10:38.680 ⇒ 00:10:39.980 Pranav Narahari: And so…
103 00:10:40.020 ⇒ 00:10:59.530 Pranav Narahari: the reason why there’s images in here are not… like, the CSRs aren’t thinking that Andy is going to be able to use it as context, but it sounds like, based on what you just said, they’re using it for their own purposes of just, like, in the future, if Andy can’t answer the question, then they know, like, okay, this document might still have the answer for them.
104 00:11:01.790 ⇒ 00:11:08.640 Pranav Narahari: I think the idea at some point, right, is that this document gets phased out for them. They never have to really go back into here.
105 00:11:09.310 ⇒ 00:11:11.190 Mustafa Raja: Yes, that is correct.
106 00:11:11.190 ⇒ 00:11:16.179 Pranav Narahari: So, based on this process that they’re running currently, they will always be using the document.
107 00:11:17.460 ⇒ 00:11:19.199 Mustafa Raja: Yeah, that is correct.
108 00:11:20.070 ⇒ 00:11:21.190 Pranav Narahari: So, okay.
109 00:11:21.490 ⇒ 00:11:23.179 Pranav Narahari: That’s a, that’s a good.
110 00:11:23.180 ⇒ 00:11:26.200 Mustafa Raja: With this new one, there are no images.
111 00:11:27.410 ⇒ 00:11:31.720 Pranav Narahari: Right. They might… there might be certain CSRs that…
112 00:11:33.280 ⇒ 00:11:37.609 Pranav Narahari: Are using this document, unfortunately, to expecting these images?
113 00:11:40.130 ⇒ 00:11:45.510 Mustafa Raja: But I think you did it the right way, like, we shouldn’t support these images, because…
114 00:11:45.510 ⇒ 00:11:49.600 Pranav Narahari: This document is just supposed to be a,
115 00:11:49.700 ⇒ 00:11:53.460 Pranav Narahari: this must be a data store for Andy. It’s not supposed to be a…
116 00:11:53.620 ⇒ 00:11:55.890 Pranav Narahari: It’s not really supposed to be for human eyes.
117 00:11:56.400 ⇒ 00:11:57.160 Mustafa Raja: Yeah.
118 00:11:57.420 ⇒ 00:11:59.150 Mustafa Raja: That is correct.
119 00:11:59.310 ⇒ 00:12:04.100 Mustafa Raja: So, for example, let’s take this and see if this is, or not.
120 00:12:04.860 ⇒ 00:12:05.570 Mustafa Raja: No.
121 00:12:05.700 ⇒ 00:12:07.160 Mustafa Raja: Let’s search it up.
122 00:12:07.950 ⇒ 00:12:09.140 Mustafa Raja: Here it is.
123 00:12:09.320 ⇒ 00:12:12.700 Mustafa Raja: With a proper tag, that it’s a workflow.
124 00:12:13.020 ⇒ 00:12:14.759 Mustafa Raja: Let’s look into this…
125 00:12:20.960 ⇒ 00:12:23.980 Mustafa Raja: Scheduling Quest has evolved. Schedule new.
126 00:12:30.690 ⇒ 00:12:33.190 Pranav Narahari: So, what are we doing here? We’re just looking up
127 00:12:33.350 ⇒ 00:12:37.020 Pranav Narahari: A random header to see if the content matches.
128 00:12:37.500 ⇒ 00:12:46.949 Mustafa Raja: Hmm… The video guide… And then… Typing structure involved is…
129 00:12:47.990 ⇒ 00:12:52.920 Mustafa Raja: Yeah, because this document was then prepared by… what’s it called?
130 00:12:53.260 ⇒ 00:12:58.630 Mustafa Raja: But this document was prepared by Kursa, right?
131 00:13:00.610 ⇒ 00:13:06.550 Mustafa Raja: The cursor was given… so the scene chat that built all of this… structure…
132 00:13:06.840 ⇒ 00:13:10.789 Mustafa Raja: Was then asked to, you know, translate this document into this structure.
133 00:13:11.250 ⇒ 00:13:12.650 Mustafa Raja: Does that make sense?
134 00:13:13.560 ⇒ 00:13:14.720 Pranav Narahari: Yeah, yep.
135 00:13:14.950 ⇒ 00:13:17.839 Mustafa Raja: Yeah, so I’m just trying to make sure that this is good.
136 00:13:18.040 ⇒ 00:13:18.740 Mustafa Raja: Because…
137 00:13:18.740 ⇒ 00:13:21.020 Pranav Narahari: Okay, so he’s doing, like, high-level Q&A.
138 00:13:21.020 ⇒ 00:13:26.969 Mustafa Raja: Yeah, yeah, yeah, this is QA. Do you want me to share links to you, so you can actually…
139 00:13:27.230 ⇒ 00:13:28.070 Mustafa Raja: Also…
140 00:13:28.070 ⇒ 00:13:33.409 Pranav Narahari: Yeah, that would actually be good, too, like, just to get a different set of eyes. If you can send me those Google Docs.
141 00:13:33.870 ⇒ 00:13:34.690 Pranav Narahari: Yeah.
142 00:13:35.660 ⇒ 00:13:36.839 Pranav Narahari: That’d be great, thank you.
143 00:13:54.090 ⇒ 00:13:54.820 Mustafa Raja: Okay.
144 00:13:56.670 ⇒ 00:14:01.249 Mustafa Raja: And then… job duration, reserve, blocks.
145 00:14:02.290 ⇒ 00:14:07.589 Mustafa Raja: Color Guard… Yeah, this looks good to me.
146 00:14:08.990 ⇒ 00:14:09.530 Pranav Narahari: No.
147 00:14:09.530 ⇒ 00:14:10.300 Mustafa Raja: But I would say…
148 00:14:10.300 ⇒ 00:14:13.159 Pranav Narahari: All the context from those images are just…
149 00:14:13.390 ⇒ 00:14:17.260 Pranav Narahari: There’s… there are just gaps now in this new document, right?
150 00:14:17.410 ⇒ 00:14:28.259 Mustafa Raja: Now, and for us, this doesn’t change anything, though, right? Because for us, or for Andy, that gap was always there.
151 00:14:29.500 ⇒ 00:14:40.130 Pranav Narahari: It was… so Andy always had that gap, but now that we’re migrating to this new dock, we’re gonna ask the CSRs to update this dock as well, right? They’re no longer gonna update the previous dock.
152 00:14:40.130 ⇒ 00:14:43.130 Mustafa Raja: Yeah, they’re not, not… they won’t ever.
153 00:14:43.130 ⇒ 00:14:49.470 Pranav Narahari: Yeah, that’s the goal. They won’t… they won’t be looking at the previous one. So we’re kind of basically, like…
154 00:14:49.470 ⇒ 00:14:51.149 Mustafa Raja: Maintain this one.
155 00:14:51.510 ⇒ 00:14:53.230 Pranav Narahari: Exactly, yeah, so…
156 00:14:54.480 ⇒ 00:14:57.609 Mustafa Raja: I think we need to…
157 00:14:58.080 ⇒ 00:15:03.649 Pranav Narahari: Set up a… We need to set up some guardrails that they don’t add.
158 00:15:03.760 ⇒ 00:15:09.679 Pranav Narahari: images, basically, or anything that Andy can’t use as context.
159 00:15:11.670 ⇒ 00:15:15.379 Mustafa Raja: Yeah… yeah, that’s probably… that’s probably right.
160 00:15:15.710 ⇒ 00:15:16.869 Mustafa Raja: We should…
161 00:15:17.570 ⇒ 00:15:27.109 Mustafa Raja: I don’t think we can restrict the central dog, but we can, of course, enforce this stuff, because we do get.
162 00:15:27.110 ⇒ 00:15:27.650 Pranav Narahari: Oh, yeah.
163 00:15:27.650 ⇒ 00:15:28.130 Mustafa Raja: You know…
164 00:15:28.130 ⇒ 00:15:46.690 Pranav Narahari: Actual guardrails were like, okay, there’s an error that pops up, that would probably be too big of a scope. I think, yeah, we just enforce, like, hey, images, and then, Mustafa, maybe if you can think of other things, like, links, most likely, right? Links, I don’t think, are being crawled.
165 00:15:46.690 ⇒ 00:15:47.349 Mustafa Raja: Have you…
166 00:15:47.350 ⇒ 00:15:53.629 Pranav Narahari: Right? So, they shouldn’t have links, they shouldn’t add images, whatever…
167 00:15:53.630 ⇒ 00:15:58.410 Mustafa Raja: important, because sometimes Andy would want to respond with a link, you know?
168 00:16:00.510 ⇒ 00:16:05.489 Pranav Narahari: Oh, okay, if that’s the case, then yeah, then they can add links. They shouldn’t add links as a…
169 00:16:05.490 ⇒ 00:16:09.950 Mustafa Raja: Oh, reference to supplemental information. It should just…
170 00:16:09.950 ⇒ 00:16:15.009 Pranav Narahari: That can be provided to… The… the user via chat.
171 00:16:15.010 ⇒ 00:16:32.330 Mustafa Raja: Yeah, that’s correct. Okay. And then we have a workflow, that looks into… that’s looking into these central docs, and whenever any of the central docs, it gets updated, we get updated on Slack.
172 00:16:32.860 ⇒ 00:16:38.680 Mustafa Raja: So, we could set up that, maybe look for any of the image tags.
173 00:16:38.850 ⇒ 00:16:47.270 Mustafa Raja: And if it has image tags, there should pop up, and we would know, okay, someone added an image or something, and we need to…
174 00:16:47.680 ⇒ 00:16:50.670 Mustafa Raja: you know, communicate that we… Yeah.
175 00:16:51.110 ⇒ 00:16:51.800 Mustafa Raja: Me…
176 00:16:51.800 ⇒ 00:16:56.110 Pranav Narahari: Because what is probably best is that they’ll ask Andy a question, and then…
177 00:16:56.550 ⇒ 00:17:05.169 Pranav Narahari: Well, what the flow is right now is they ask Andy a question, if it doesn’t answer the question properly, like, down the line, after the triage tickets, they get assigned back to ABC.
178 00:17:05.490 ⇒ 00:17:08.609 Pranav Narahari: Then they’ll add the additional context to the central doc.
179 00:17:08.740 ⇒ 00:17:28.190 Pranav Narahari: I don’t want there to be the mistake of adding that context as a image versus text. So, yeah, maybe we add some type of check that, like, parses through, like, the central doc once a day. If it sees that an image has been added, then we’ll find the user that
180 00:17:28.650 ⇒ 00:17:32.120 Pranav Narahari: Added that image, and then maybe create another linear ticket.
181 00:17:32.180 ⇒ 00:17:41.240 Mustafa Raja: I think we’re checking it real-time already, though. Not checking it, but we do get updates real time that a central doc has been updated.
182 00:17:41.870 ⇒ 00:17:44.029 Pranav Narahari: Perfect, so then we can add into that.
183 00:17:44.140 ⇒ 00:17:46.770 Pranav Narahari: It’s just, like… Image been added?
184 00:17:46.910 ⇒ 00:17:52.039 Mustafa Raja: Yeah, in the same flow, we can just check, if there’s an image or not in this document now.
185 00:17:52.170 ⇒ 00:17:57.810 Mustafa Raja: Yes. If it is, then we should be receiving an error, or something.
186 00:17:58.140 ⇒ 00:18:04.139 Pranav Narahari: Yeah, I think that would be great. Okay, that sounds good.
187 00:18:04.870 ⇒ 00:18:10.139 Mustafa Raja: And then, obviously, we should also… I’ll talk to Amber about this, and try to…
188 00:18:10.230 ⇒ 00:18:15.399 Pranav Narahari: We’ll… not try to, like, we’ll get ABC to enforce this to all the CSRs as well.
189 00:18:16.210 ⇒ 00:18:17.010 Mustafa Raja: Yep.
190 00:18:17.720 ⇒ 00:18:19.030 Mustafa Raja: Thank you.
191 00:18:19.670 ⇒ 00:18:29.289 Pranav Narahari: Do you think this could be… just, like, from your, I guess, like, gut instinct, do you think this could be a issue for why,
192 00:18:30.630 ⇒ 00:18:34.189 Pranav Narahari: I guess we’re getting more thumbs, like, we’re getting thumbs down.
193 00:18:34.800 ⇒ 00:18:38.250 Pranav Narahari: People are putting things as context in the central doc.
194 00:18:38.500 ⇒ 00:18:40.289 Mustafa Raja: I don’t think so.
195 00:18:40.620 ⇒ 00:18:41.290 Pranav Narahari: Okay.
196 00:18:41.290 ⇒ 00:18:47.559 Mustafa Raja: And this is because, I think that CSRs know that AND can’t read images.
197 00:18:48.040 ⇒ 00:18:49.220 Pranav Narahari: Oh, they know that, okay.
198 00:18:49.220 ⇒ 00:18:55.509 Mustafa Raja: They are aware of it, so they’re adding the images solely for themselves.
199 00:18:56.480 ⇒ 00:19:00.399 Pranav Narahari: I see. So these images, too, like, what would be cool is that, like…
200 00:19:00.830 ⇒ 00:19:09.350 Pranav Narahari: they can all be represented via text, you know? And it’s not like a high density of images in this new central doc, or in the old central dock, so…
201 00:19:09.720 ⇒ 00:19:17.600 Pranav Narahari: If we can get alerts, like what we were talking about, and just, like, extract as much of the content from there as… as possible.
202 00:19:17.850 ⇒ 00:19:23.580 Pranav Narahari: I think that would be great, and then just put that in as text, so then Andy could read it.
203 00:19:24.400 ⇒ 00:19:25.809 Mustafa Raja: Yeah, we could do that.
204 00:19:26.470 ⇒ 00:19:30.949 Pranav Narahari: Right? Like, it’s better than nothing, because right now what we’re doing is just pretending it doesn’t exist.
205 00:19:31.270 ⇒ 00:19:33.499 Mustafa Raja: Hmm, we could do that.
206 00:19:34.250 ⇒ 00:19:35.620 Mustafa Raja: Instead, yeah.
207 00:19:38.640 ⇒ 00:19:46.069 Pranav Narahari: So right now, right, if we go to the new Central Doc, does it just show trade examples and then nothing underneath that?
208 00:19:46.070 ⇒ 00:19:51.339 Mustafa Raja: Oh, yeah, oh, wait.
209 00:19:57.500 ⇒ 00:20:02.599 Mustafa Raja: So, color-guided, see, test users, they have this image then, but we…
210 00:20:02.600 ⇒ 00:20:03.060 Pranav Narahari: Yeah.
211 00:20:03.060 ⇒ 00:20:07.420 Mustafa Raja: Keep the image And this is the original view that Andy would see, you know?
212 00:20:08.040 ⇒ 00:20:15.159 Pranav Narahari: Gotcha. So if you scroll down, okay, so trade examples text is also removed. Okay.
213 00:20:15.160 ⇒ 00:20:15.550 Mustafa Raja: Okay.
214 00:20:15.550 ⇒ 00:20:16.070 Pranav Narahari: Good.
215 00:20:16.560 ⇒ 00:20:21.929 Pranav Narahari: So, when you used cursor, you’re basically, like, remove all images, and probably.
216 00:20:21.930 ⇒ 00:20:30.390 Mustafa Raja: No, cursor already… cursor… when we export this as markdown, cursor doesn’t get the images.
217 00:20:31.360 ⇒ 00:20:33.219 Pranav Narahari: But I’m wondering how I got rid of the heading.
218 00:20:34.720 ⇒ 00:20:38.450 Mustafa Raja: Because that’s the… that’s just the end of the section.
219 00:20:39.470 ⇒ 00:20:43.259 Mustafa Raja: It was just steal, steel… steel thing, you know?
220 00:20:44.440 ⇒ 00:20:50.600 Pranav Narahari: So, yeah, Cursor was just able to, like… Understand that, okay, there’s a…
221 00:20:50.600 ⇒ 00:20:56.519 Mustafa Raja: Yeah, this is… this isn’t even a heading, this is just, you know… Is that not text?
222 00:20:57.020 ⇒ 00:21:01.439 Mustafa Raja: Yeah, this is a text, but not a heading, no? Some… this is normal text.
223 00:21:02.050 ⇒ 00:21:05.600 Mustafa Raja: Trade examples would… Have anything under it.
224 00:21:05.890 ⇒ 00:21:08.219 Mustafa Raja: In terms of Cursor’s view.
225 00:21:09.280 ⇒ 00:21:12.630 Pranav Narahari: Gotcha. Yeah, yeah. Okay, I think we’re on the same page there.
226 00:21:14.270 ⇒ 00:21:15.070 Mustafa Raja: Yep.
227 00:21:15.680 ⇒ 00:21:25.859 Pranav Narahari: Cool. Okay, yeah, this was great, Mustafa. I need a hop, actually. I have, like, a couple interviews coming up that I just want to do a little bit more prep for.
228 00:21:25.860 ⇒ 00:21:26.780 Mustafa Raja: But.
229 00:21:27.130 ⇒ 00:21:30.959 Pranav Narahari: Yeah, this is super helpful. I’m guessing for this ticket, you have to…
230 00:21:30.990 ⇒ 00:21:44.149 Mustafa Raja: do a little bit more work, or is it already… I’m not really sure. I’m just going to make sure that, you know, I’m just going to spot check a few of these, maybe 5, 6, or 10 headings.
231 00:21:44.180 ⇒ 00:21:53.370 Mustafa Raja: I think those are good, I’m just going to, give this… I’m just going to approve this, and then we can move to… what’s it called, embedding or something.
232 00:21:53.780 ⇒ 00:21:58.650 Mustafa Raja: But let me… before that, you want to do anything… With these images.
233 00:22:02.740 ⇒ 00:22:09.930 Pranav Narahari: Yeah, I think maybe we can talk about that. If you could… I think linear doesn’t allow you to assign multiple people to a task.
234 00:22:09.930 ⇒ 00:22:11.130 Mustafa Raja: Instagram, that’s…
235 00:22:11.130 ⇒ 00:22:19.689 Pranav Narahari: Yeah, that’s the annoying part. What you can do is, maybe, once you feel good about it, put it into review, and then add
236 00:22:19.780 ⇒ 00:22:36.619 Pranav Narahari: reassign it to me, and then I’ll look through it again. Mostly just so, like, I can better understand things, and then something like this image conversation that we just had, I think, is great. This is kind of like what Uten was talking about, like, getting a fresh pair of eyes, like, on this project is gonna be helpful.
237 00:22:36.760 ⇒ 00:22:42.470 Pranav Narahari: I’ll just see if I come up with anything else, that I feel like, okay, this could be a value add, maybe…
238 00:22:42.580 ⇒ 00:22:54.820 Pranav Narahari: enhance Andy a little bit. And then, of course, anything else that you find while you’re looking through this in the next, however long, you can let me know, or just add it to the linear ticket.
239 00:22:55.150 ⇒ 00:22:55.780 Mustafa Raja: I’m just…
240 00:22:56.500 ⇒ 00:22:59.650 Pranav Narahari: Perfect. Alright, Mustafa, I’m gonna hop off, but thank you.
241 00:22:59.900 ⇒ 00:23:01.220 Mustafa Raja: Thank you, have a good day.
242 00:23:01.550 ⇒ 00:23:02.590 Pranav Narahari: Yeah, you too. Bye.