Meeting Title: Ops Sync Date: 2026-03-03 Meeting participants: Rico Rejoso, Elizah Joy
WEBVTT
1 00:00:41.930 ⇒ 00:00:43.529 Elizah Joy: Hi, recall, can you hear me?
2 00:00:44.710 ⇒ 00:00:45.769 Rico Rejoso: Yep, hey.
3 00:00:46.270 ⇒ 00:00:47.110 Elizah Joy: Bye.
4 00:00:48.760 ⇒ 00:00:49.550 Rico Rejoso: Okay…
5 00:01:00.420 ⇒ 00:01:02.480 Rico Rejoso: Alright,
6 00:01:03.290 ⇒ 00:01:13.989 Rico Rejoso: We had a few discussions during the operations meeting, let’s discuss some of it. Let’s start with the upgrade team. I had a few questions in the message we sent you.
7 00:01:14.440 ⇒ 00:01:15.290 Elizah Joy: Yeah.
8 00:01:15.290 ⇒ 00:01:20.750 Rico Rejoso: I see the email now, I’m looking at it. Yeah, can you enlighten me more on the process with upgraded team?
9 00:01:21.550 ⇒ 00:01:27.220 Elizah Joy: I did see that one in the previous email, the one near Annie’s,
10 00:01:27.450 ⇒ 00:01:39.900 Elizah Joy: That’s from Lauren. They do have the terms of usage in there, so basically what happens is once they lease that, like, for example, we lease that for 3 years, right? We have the option to return that.
11 00:01:40.070 ⇒ 00:01:56.520 Elizah Joy: So we return that, to the upgraded team, and then they’ll, like, basically, they will be covering the device management for that. They do have… we can add in additional options if we want to have it more, like, secured, the one that,
12 00:01:56.990 ⇒ 00:01:58.560 Elizah Joy: Brile has mentioned.
13 00:01:59.900 ⇒ 00:02:00.850 Elizah Joy: Sneapot.
14 00:02:00.850 ⇒ 00:02:05.060 Rico Rejoso: This year, it’s 3 years… a 3-year lease to own.
15 00:02:05.180 ⇒ 00:02:06.509 Rico Rejoso: What does that mean?
16 00:02:07.220 ⇒ 00:02:14.409 Elizah Joy: Yep, so we have the monthly payment, so we can… we have the option to own that, or we can return that to them.
17 00:02:15.310 ⇒ 00:02:19.779 Rico Rejoso: I mean, if we’re gonna get it to 3 years, why not just own that, right?
18 00:02:20.310 ⇒ 00:02:27.610 Elizah Joy: Mmm, yeah, that’s the thing, and then the only, loophole to that is the one that Brian has mentioned, is that
19 00:02:27.790 ⇒ 00:02:30.410 Elizah Joy: If we’re gonna own that…
20 00:02:30.840 ⇒ 00:02:34.500 Elizah Joy: Or the team members will own that, like.
21 00:02:34.800 ⇒ 00:02:39.609 Elizah Joy: what would be the process right there, right? So I think that’s what… I haven’t…
22 00:02:39.820 ⇒ 00:02:42.610 Elizah Joy: Document in that one yet.
23 00:02:42.900 ⇒ 00:02:47.459 Rico Rejoso: No, no, let’s say for this. If we’re gonna own that, that means Brainforge owns the device, right?
24 00:02:47.460 ⇒ 00:02:48.330 Elizah Joy: Yeah, yeah.
25 00:02:48.330 ⇒ 00:02:58.350 Rico Rejoso: Brainforce is gonna pay for it monthly, Brainforce is gonna own device after 3 years, so that will be company, that will be company property, meaning that
26 00:02:59.710 ⇒ 00:03:06.850 Rico Rejoso: what do you call this? Upgraded doesn’t have a say whether we keep… whether we put device management or not, right?
27 00:03:07.120 ⇒ 00:03:08.080 Elizah Joy: Yeah.
28 00:03:08.080 ⇒ 00:03:16.509 Rico Rejoso: that’s… if that’s the case, we can… we can do so. And we can offer, the same thing for our,
29 00:03:16.690 ⇒ 00:03:28.690 Rico Rejoso: team members. We just have to, to identify the depreciation rate, after 3 years, and we can sell that, so we can, you know, company can still gain profit from it, and at the same time, we can…
30 00:03:28.690 ⇒ 00:03:29.290 Elizah Joy: Yeah.
31 00:03:29.290 ⇒ 00:03:31.859 Rico Rejoso: Get a new device for team members.
32 00:03:32.260 ⇒ 00:03:34.220 Elizah Joy: Right. Yeah.
33 00:03:35.030 ⇒ 00:03:44.489 Rico Rejoso: In a sense, you also have to compare. If we’re gonna go with upgraded team, and they’re gonna offer that service, which is to lease that for 3 years and own it afterwards.
34 00:03:45.140 ⇒ 00:03:52.549 Rico Rejoso: why can’t we just go to the market and see if we can do that ourselves, right? Are we… what are we… how much are we gonna save if we do it ourselves?
35 00:03:52.800 ⇒ 00:03:56.160 Rico Rejoso: If we buy that, if we buy that…
36 00:03:56.900 ⇒ 00:03:59.880 Rico Rejoso: what do you call this? That device, and .
37 00:03:59.880 ⇒ 00:04:00.490 Elizah Joy: Mmm.
38 00:04:00.490 ⇒ 00:04:07.170 Rico Rejoso: We’re not selling it to our team member, we’re offering it for them to use it at the same time, an option for them to buy it out after.
39 00:04:09.960 ⇒ 00:04:19.550 Rico Rejoso: Okay? We gotta put more thinking in that, because if we’re gonna implement this, we have to cover all our grounds. Because right now, Brad pointed out all the loopholes we had for it.
40 00:04:19.550 ⇒ 00:04:20.000 Elizah Joy: Yeah.
41 00:04:20.000 ⇒ 00:04:25.109 Rico Rejoso: my fault for not overseeing this when I thought you had this in your bucket already.
42 00:04:25.630 ⇒ 00:04:39.460 Elizah Joy: Yeah, actually, with this one, because we did go with upgraded team, right? So I just had to pick it up from last year, the conversation that, we’ve had with Upgraded Team from last year, is that correct?
43 00:04:39.460 ⇒ 00:04:39.840 Rico Rejoso: You bet.
44 00:04:40.200 ⇒ 00:04:41.890 Rico Rejoso: What’s the conversation last year?
45 00:04:42.140 ⇒ 00:04:45.410 Elizah Joy: The email that you’ve sent over to me.
46 00:04:45.820 ⇒ 00:04:47.579 Elizah Joy: So I think it was…
47 00:04:48.090 ⇒ 00:04:57.850 Elizah Joy: December 5, you forwarded that to me, the one that we… wherein we still have Lawrence. Not Lawrence, but Lauren.
48 00:04:58.020 ⇒ 00:05:09.989 Elizah Joy: Yep, so that… I did pick it up from there, and then from the conversations that happened afterwards in there. Ideally, we want Upgraded Team to be
49 00:05:10.240 ⇒ 00:05:22.530 Elizah Joy: for when we… when team members want to have, like, for example, a monitor, a webcam, or any tools that they need for work, upgraded… upgraded team will be the,
50 00:05:23.670 ⇒ 00:05:30.290 Elizah Joy: company or the external partner that we’ll have for those requests, because a shipping
51 00:05:30.430 ⇒ 00:05:40.819 Elizah Joy: will be easier for team members, if that makes sense. And then, yep. Basically, it’s, our place for tools or devices that we need.
52 00:05:42.190 ⇒ 00:05:45.380 Elizah Joy: So that’s from the conversation with Uten.
53 00:05:45.620 ⇒ 00:05:52.920 Rico Rejoso: That’s the only conversation they had, and you took over everything afterwards, right? And we didn’t… around it.
54 00:05:54.520 ⇒ 00:05:55.870 Elizah Joy: Yeah.
55 00:05:57.960 ⇒ 00:06:02.030 Rico Rejoso: You basically have all the information needed to create a document.
56 00:06:02.170 ⇒ 00:06:11.330 Rico Rejoso: And you have… you also have the authority to ask those questions, since you’re part of… you’re mainly the focal point of communication for this process, or for this project.
57 00:06:11.490 ⇒ 00:06:12.960 Rico Rejoso: Noah’s not ask.
58 00:06:14.480 ⇒ 00:06:19.010 Rico Rejoso: or it was mentioned, I’m not reading through the… all the email thread.
59 00:06:20.280 ⇒ 00:06:25.160 Rico Rejoso: But we didn’t create anything. That’s why we were surprised when we were asked about it.
60 00:06:25.710 ⇒ 00:06:26.270 Elizah Joy: Hmm. A wife.
61 00:06:26.270 ⇒ 00:06:27.190 Rico Rejoso: I don’t know, right?
62 00:06:27.910 ⇒ 00:06:31.300 Elizah Joy: Yep, that’s the fault on my end, and then…
63 00:06:31.630 ⇒ 00:06:35.519 Elizah Joy: Yeah, cause I was, still thinking of, like.
64 00:06:36.420 ⇒ 00:06:41.469 Elizah Joy: the next steps that we want to do for that, for the upgraded team.
65 00:06:41.470 ⇒ 00:06:49.420 Rico Rejoso: We’re not blaming anyone for this, okay? But think of it this way. If you think of the next steps, what are the next steps? Don’t just think of the next steps.
66 00:06:49.570 ⇒ 00:06:50.080 Rico Rejoso: think of.
67 00:06:50.080 ⇒ 00:06:50.770 Elizah Joy: Hmm…
68 00:06:50.770 ⇒ 00:07:03.269 Rico Rejoso: what would happen if we buy this… what will happen if we continue with this task? What will happen if we purchase this? Okay? And we’re a remote company which has team members globally, right?
69 00:07:03.720 ⇒ 00:07:04.290 Elizah Joy: Yeah.
70 00:07:04.290 ⇒ 00:07:07.050 Rico Rejoso: Zoran is from what country? From Croatia.
71 00:07:07.560 ⇒ 00:07:07.990 Elizah Joy: The rest?
72 00:07:07.990 ⇒ 00:07:18.130 Rico Rejoso: are from U.S, how are we gonna make sure that whenever we… this is just simply thinking, thinking on behalf of the company or the CEO itself, right?
73 00:07:18.620 ⇒ 00:07:19.870 Rico Rejoso: Or the owner itself.
74 00:07:20.300 ⇒ 00:07:22.829 Rico Rejoso: What if we’re paying for it, and suddenly…
75 00:07:23.090 ⇒ 00:07:26.399 Rico Rejoso: The team member was no call, no show.
76 00:07:26.670 ⇒ 00:07:27.849 Rico Rejoso: Right? How are we gonna…
77 00:07:28.660 ⇒ 00:07:30.110 Rico Rejoso: How are we gonna get to this?
78 00:07:30.360 ⇒ 00:07:41.470 Rico Rejoso: How are we gonna, you know, how are we gonna, get out of the slump once we still have to pay for it, and at the same time, the team member is gone… is gone missing?
79 00:07:41.650 ⇒ 00:07:42.220 Rico Rejoso: Right?
80 00:07:42.220 ⇒ 00:07:42.670 Elizah Joy: Think of the world.
81 00:07:42.670 ⇒ 00:07:50.240 Rico Rejoso: worst case scenario, every time we had a project in place. And think of how are we gonna resolve it, or how are we gonna find a way to get out of that.
82 00:07:50.420 ⇒ 00:07:50.960 Rico Rejoso: Gates.
83 00:07:50.960 ⇒ 00:07:51.370 Elizah Joy: It’s always.
84 00:07:51.370 ⇒ 00:07:56.159 Rico Rejoso: That’s why there’s always this risk in mitigations when it comes to planning.
85 00:07:56.270 ⇒ 00:08:05.379 Rico Rejoso: Because aside from seeing what’s gonna happen, what’s the best thing that’s gonna happen next once we implement this, seeing as what’s the worst case that’s gonna happen if this doesn’t go into plan.
86 00:08:06.900 ⇒ 00:08:07.610 Rico Rejoso: Right.
87 00:08:07.880 ⇒ 00:08:24.269 Rico Rejoso: And we didn’t do that for this project. Other projects, we have that. That’s why we have the team-facing documentation, we have the SLA, we have the escalation process, because we want to make sure that they avoid that process, or they violated that policy, we have something in place that will correct that.
88 00:08:24.680 ⇒ 00:08:43.120 Rico Rejoso: Okay, that’s… that’s… that’s the main goal. We cover our grounds, and we didn’t do it for this one. So what we’re gonna do, we’re gonna create the documentation, and I see that the last message you sent to Ben here is confirming that we’ll be leasing two devices for M5 and M4, right? I also asked… I also see here that you…
89 00:08:43.200 ⇒ 00:08:52.190 Rico Rejoso: have a couple of questions before we can proceed, like approval of documentation, configuration of confirmation format, something like that. Also add to that,
90 00:08:53.040 ⇒ 00:08:57.399 Rico Rejoso: Or if it’s already mentioned, create the documentation around it, right?
91 00:08:57.660 ⇒ 00:09:06.140 Rico Rejoso: Use a, use cursor. Hey, how are we gonna, can you help us create a documentation around upgrade, even provide all the necessary information on the email?
92 00:09:06.580 ⇒ 00:09:10.370 Rico Rejoso: Okay, let’s have this documentation by end of day, okay? Let’s make it.
93 00:09:10.370 ⇒ 00:09:11.000 Elizah Joy: Preacher.
94 00:09:11.240 ⇒ 00:09:20.619 Rico Rejoso: Yes, I don’t want, as part of the operations, I don’t want anyone pointing out the mistake from us. It’s okay if we had that mistake, let’s, you know…
95 00:09:20.780 ⇒ 00:09:23.970 Rico Rejoso: Let’s come back and, correct that ASAP.
96 00:09:24.340 ⇒ 00:09:25.210 Elizah Joy: Yeah. Okay.
97 00:09:26.020 ⇒ 00:09:31.320 Rico Rejoso: what else? I see this long email from the quotation that they sent.
98 00:09:31.440 ⇒ 00:09:35.099 Rico Rejoso: and tools that would be smart for us, such as the Watchman.
99 00:09:36.450 ⇒ 00:09:37.600 Rico Rejoso: More so.
100 00:09:37.820 ⇒ 00:09:39.380 Rico Rejoso: What, what, what’s this?
101 00:09:40.410 ⇒ 00:09:45.619 Rico Rejoso: For security, you already have this, why didn’t we mention this during our meeting a while ago?
102 00:09:47.510 ⇒ 00:09:50.700 Elizah Joy: I did forget to mention that one.
103 00:09:52.790 ⇒ 00:09:57.140 Elizah Joy: Is there, there are upgrades for if you want to do, like.
104 00:09:57.360 ⇒ 00:10:01.059 Elizah Joy: If we, like, upgrades for the devices that we want to lease.
105 00:10:01.210 ⇒ 00:10:03.280 Elizah Joy: That they can install those.
106 00:10:03.990 ⇒ 00:10:05.170 Elizah Joy: Inside.
107 00:10:05.380 ⇒ 00:10:07.040 Elizah Joy: the device.
108 00:10:07.650 ⇒ 00:10:17.889 Rico Rejoso: So, what we should do is we also make a comparison and do a research for it. What if we do it ourselves and install it? Okay, we have a bunch of engineers that are smart enough to do so.
109 00:10:18.440 ⇒ 00:10:21.809 Rico Rejoso: Right? And we can also do it ourselves if it’s not that complicated.
110 00:10:22.040 ⇒ 00:10:25.579 Rico Rejoso: If we’re just gonna subscribe to a monthly
111 00:10:25.740 ⇒ 00:10:37.519 Rico Rejoso: payment that will help us secure this device, right? Or if we’re gonna install a software for it, but that requires us to have the device ourselves first before we ship it to our team members.
112 00:10:40.590 ⇒ 00:10:47.589 Rico Rejoso: There’s a lot of information that was here already that we could have answered earlier when we were at the meeting, and that was not answered.
113 00:10:48.330 ⇒ 00:10:50.809 Elizah Joy: It’s a completely…
114 00:10:52.090 ⇒ 00:10:56.039 Rico Rejoso: We’ve been com- we’ve been, complacent with this.
115 00:10:56.600 ⇒ 00:11:02.340 Rico Rejoso: And… we were attacked with a lot of questions, and we didn’t even have a chance to respond to it.
116 00:11:03.020 ⇒ 00:11:07.539 Rico Rejoso: Nor… We didn’t know what to answer to those questions.
117 00:11:17.710 ⇒ 00:11:18.840 Rico Rejoso: What should we do?
118 00:11:19.980 ⇒ 00:11:26.010 Elizah Joy: Yep, I’ll get this documentation set up before… The end of day.
119 00:11:27.330 ⇒ 00:11:42.099 Rico Rejoso: Yes, get this out ASAP, do a research about the security features that the upgraded team offered, and then see if we can do it around, or it’s better to have that, from their end. It costs $99 a month, this is pretty huge.
120 00:11:42.620 ⇒ 00:11:43.640 Elizah Joy: Hmm.
121 00:11:43.640 ⇒ 00:11:54.680 Rico Rejoso: Please cover all 25 users, but we only have, like, 4 in. Maybe we can negotiate to have, like, 4 and lower the price. Or if we can do it, use that… see that this watchman here?
122 00:11:54.810 ⇒ 00:11:56.240 Rico Rejoso: and see pricing.
123 00:11:56.680 ⇒ 00:11:59.000 Rico Rejoso: Online, let’s see if we can do it on our own.
124 00:11:59.460 ⇒ 00:12:00.810 Elizah Joy: Okay.
125 00:12:00.810 ⇒ 00:12:13.460 Rico Rejoso: Yeah, do your research about it, complete the documentation, let’s set aside by the end of day, and let’s respond to everyone. Again, anything that you’ve done new, or let’s say tasks that you’ve completed, announce it in operating… Announce it in operations.
126 00:12:14.570 ⇒ 00:12:16.110 Rico Rejoso: Not just during end of day.
127 00:12:16.290 ⇒ 00:12:30.679 Rico Rejoso: Because if there is any revision that… or let’s say, suggestion, feedback coming from our stakeholder, they would much prefer to do it on Slack, let them do so, so we can revise it ASAP, and not wait for, like, 7 days during our… by end of day for them to provide that feedback. Because we all know.
128 00:12:30.680 ⇒ 00:12:31.110 Elizah Joy: the day.
129 00:12:31.110 ⇒ 00:12:32.839 Rico Rejoso: I’m not looking at the end of the report.
130 00:12:34.620 ⇒ 00:12:42.320 Rico Rejoso: They’re not checking all the files that we’re sending. Send it out after you created a document that, like, hey, you tell me we created this document around oper… or around…
131 00:12:42.610 ⇒ 00:12:45.489 Rico Rejoso: Upgraded team and the project that we have with them.
132 00:12:45.690 ⇒ 00:12:49.789 Rico Rejoso: Let me know if you have any questions. If they don’t have any questions, then present it by end of day.
133 00:12:50.300 ⇒ 00:12:51.470 Elizah Joy: Okay.
134 00:12:51.770 ⇒ 00:12:54.299 Rico Rejoso: Okay, we have another thing, aside from upgraded.
135 00:12:55.710 ⇒ 00:13:03.639 Rico Rejoso: One thing that Utta mentioned was starting a discussion with Kayla in regards to the Sales Nav, Sales Nav plan, okay?
136 00:13:04.990 ⇒ 00:13:18.370 Rico Rejoso: since you’ve already done your research on what’s better to use, is it Sales Nav or the Recruiter Lincoln, Lincoln Recruiter, percentage, and operations, okay? Let’s make sure that all our… all the tasks that we’re doing
137 00:13:18.550 ⇒ 00:13:35.029 Rico Rejoso: the stakeholder has a view on it, okay? They can reply to it if they wanted to or not, but at least they can see that we’re also being proactively asking for updates from a specific team member about it, alright? Another one is confirm.
138 00:13:35.350 ⇒ 00:13:37.769 Rico Rejoso: the best reward for buddy program.
139 00:13:38.830 ⇒ 00:13:43.399 Rico Rejoso: What was the thing that you mentioned about the body program? The one that you suggested?
140 00:13:44.150 ⇒ 00:14:00.379 Elizah Joy: Oh, no, it was actually Sheshu’s, suggestion. We’re gonna do, like, tokens, which is, like, for… like, when we paired them, the ones that have the most tokens could, redeem those rewards, actually.
141 00:14:00.720 ⇒ 00:14:03.680 Rico Rejoso: So what are the rewards that they can redeem with the tokens?
142 00:14:03.880 ⇒ 00:14:13.240 Elizah Joy: They can be… it can be, like, a small monetary token that we can use… that they can use for, like, maybe, like, food or something.
143 00:14:15.680 ⇒ 00:14:19.369 Rico Rejoso: Okay, so we don’t have anything set up for that yet, right? I believe I…
144 00:14:19.370 ⇒ 00:14:19.910 Elizah Joy: Awesome.
145 00:14:19.910 ⇒ 00:14:25.229 Rico Rejoso: I also jumped into that discussion. I also said that originally that was a buddy book program, so whenever.
146 00:14:25.230 ⇒ 00:14:25.940 Elizah Joy: Yeah.
147 00:14:25.940 ⇒ 00:14:32.519 Rico Rejoso: When you suggested, or when you volunteered to be paired up with somebody, you can earn an extra dollar rewards
148 00:14:32.910 ⇒ 00:14:43.700 Rico Rejoso: By participating, right? Because that was originally the plan that Lauren set up, and you took it over, you mentioned tokens, but how are we gonna use the tokens, okay?
149 00:14:44.770 ⇒ 00:14:51.120 Rico Rejoso: Right? So we don’t have any reward listed still. That money program that we mentioned is done, it’s not yet done.
150 00:14:52.480 ⇒ 00:14:55.040 Rico Rejoso: There’s a lot of things that is still questionable.
151 00:14:55.610 ⇒ 00:15:06.260 Rico Rejoso: Right? Unless… unless we cover questions, we’re good with that documentation. If not, we can… we can’t run that. And you can… you mentioned that the body program is in place
152 00:15:06.720 ⇒ 00:15:10.999 Rico Rejoso: Right? During our meeting, and… It’s not in place.
153 00:15:12.820 ⇒ 00:15:14.099 Rico Rejoso: in beta testing.
154 00:15:14.690 ⇒ 00:15:17.999 Elizah Joy: Yeah, that’s, yep, currently in soft launch.
155 00:15:18.350 ⇒ 00:15:20.310 Rico Rejoso: Yeah, actually it’s not.
156 00:15:20.450 ⇒ 00:15:22.319 Rico Rejoso: Because… where’s…
157 00:15:22.450 ⇒ 00:15:29.519 Rico Rejoso: The one who’s testing it is also part of the operations. Unless someone outside operations is using it and has not encountered any issue.
158 00:15:29.700 ⇒ 00:15:30.580 Elizah Joy: Nope.
159 00:15:30.580 ⇒ 00:15:43.799 Rico Rejoso: doing so, that’s when we can confirm that it’s good to go. Right now, it’s still not good to go. I don’t even know what to do when we’re doing the buddy program. What I’m doing is just make sure that I connect with… connect with Brile.
160 00:15:44.180 ⇒ 00:15:44.960 Elizah Joy: Ruby.
161 00:15:44.960 ⇒ 00:15:49.140 Rico Rejoso: To see if he has any questions, or, you know, just to check in with him.
162 00:15:49.380 ⇒ 00:15:55.040 Rico Rejoso: And after that, how are we gonna rate them, right? We… I know we set up, like, a form.
163 00:15:55.150 ⇒ 00:15:56.759 Rico Rejoso: And that…
164 00:15:56.820 ⇒ 00:16:03.789 Rico Rejoso: I mean, the score that they can get from that form reflects how they can get the tokens or rewards
165 00:16:03.790 ⇒ 00:16:19.250 Rico Rejoso: For that program, right? But we didn’t really come up with anything afterwards. Like, what are the rewards after? How are we gonna send it to finance? When are they gonna expect to have the rewards in their paycheck, if it’s a monetary value? Or if it’s not.
166 00:16:19.260 ⇒ 00:16:21.780 Rico Rejoso: How can they confirm that we have records.
167 00:16:21.780 ⇒ 00:16:22.210 Elizah Joy: But.
168 00:16:22.210 ⇒ 00:16:23.790 Rico Rejoso: Tokens that they receive.
169 00:16:26.040 ⇒ 00:16:27.079 Elizah Joy: Right? Okay.
170 00:16:27.080 ⇒ 00:16:29.390 Rico Rejoso: There’s a lot of questions to be asked and no answers.
171 00:16:29.510 ⇒ 00:16:31.079 Rico Rejoso: For the… for all those.
172 00:16:31.290 ⇒ 00:16:35.790 Rico Rejoso: Okay? Let me know, I can take over if you want on this program and think of stuff.
173 00:16:36.160 ⇒ 00:16:38.850 Rico Rejoso: Okay, if it’s not within your…
174 00:16:39.400 ⇒ 00:16:46.330 Rico Rejoso: If you can manage to finalize this one. Because I think it’s been here for quite a while already, 2 months?
175 00:16:46.720 ⇒ 00:16:48.479 Rico Rejoso: And nothing is in place.
176 00:16:48.600 ⇒ 00:16:50.539 Rico Rejoso: Or we haven’t tested out fully.
177 00:16:51.270 ⇒ 00:16:54.189 Elizah Joy: Yep, you can start doing that.
178 00:16:57.320 ⇒ 00:16:58.030 Rico Rejoso: Okay.
179 00:16:58.460 ⇒ 00:17:03.580 Rico Rejoso: Pick up the conversation with Kyla, for Kayla, in regards to the sales navig thing.
180 00:17:04.310 ⇒ 00:17:09.089 Rico Rejoso: the, opry, what do you call this?
181 00:17:09.369 ⇒ 00:17:14.150 Rico Rejoso: It’s not operating. The upgraded… team documentation.
182 00:17:14.410 ⇒ 00:17:18.199 Rico Rejoso: And create a playbook around that. Okay, one that.
183 00:17:18.200 ⇒ 00:17:18.560 Elizah Joy: It’s the…
184 00:17:18.569 ⇒ 00:17:22.459 Rico Rejoso: facing, one is that ops-facing, which is the policy itself.
185 00:17:22.739 ⇒ 00:17:23.209 Rico Rejoso: Alright.
186 00:17:23.800 ⇒ 00:17:34.099 Rico Rejoso: Let them know how… how are they gonna… once they requested it, once they receive it, or after they receive it, or during the whole processes of what’s… what are they gonna expect.
187 00:17:34.330 ⇒ 00:17:36.330 Rico Rejoso: Okay, that’s a team-facing document.
188 00:17:37.820 ⇒ 00:17:43.540 Rico Rejoso: Alright, let’s have that prepared by end of day. I believe those two can take you, like, less than 4 hours to do so, so probably you
189 00:17:43.910 ⇒ 00:17:50.009 Rico Rejoso: that within around 3 p.m. Eastern Time. And afterwards, we can discuss with the next steps. Make sure that all of these are in linear.
190 00:17:51.170 ⇒ 00:17:52.729 Rico Rejoso: We can track this progress.
191 00:17:53.550 ⇒ 00:18:03.730 Elizah Joy: Yep, just a quick question on my end. If you do have, like, any documentations on how you do send out the spreadsheet for the finance team?
192 00:18:08.640 ⇒ 00:18:13.799 Elizah Joy: like, the format, the one that you were… that you went… the one that you’ve mentioned on Slack.
193 00:18:14.550 ⇒ 00:18:15.930 Rico Rejoso: Let me show you how I do it.
194 00:18:16.360 ⇒ 00:18:18.239 Elizah Joy: Yeah, I think that’ll be great.
195 00:18:24.520 ⇒ 00:18:25.100 Rico Rejoso: Okay.
196 00:18:26.260 ⇒ 00:18:29.380 Rico Rejoso: It goes to Slack, I go to the report, put into last month.
197 00:18:29.380 ⇒ 00:18:30.210 Elizah Joy: Yeah.
198 00:18:30.620 ⇒ 00:18:38.249 Rico Rejoso: Go to Detailed, export it as an Excel file or CSV, but I usually do it Excel.
199 00:18:41.810 ⇒ 00:18:48.489 Rico Rejoso: Once I got that, And that’s basically it. I don’t edit anything else.
200 00:18:49.430 ⇒ 00:18:50.210 Elizah Joy: And even…
201 00:18:50.210 ⇒ 00:18:57.439 Rico Rejoso: remove some of it. I just sent it… I just renamed this and forwarded it to finance, because this way, they can filter it out.
202 00:18:57.800 ⇒ 00:19:01.279 Rico Rejoso: Via the client, or via the user.
203 00:19:01.850 ⇒ 00:19:04.450 Rico Rejoso: And they have all the necessary information already.
204 00:19:04.640 ⇒ 00:19:10.100 Rico Rejoso: Okay, this should be sent out, because if we send this out late, if we further delay this one.
205 00:19:10.230 ⇒ 00:19:12.200 Rico Rejoso: All the invoices will be delayed.
206 00:19:12.560 ⇒ 00:19:14.510 Rico Rejoso: And we’ll be receiving a lot of…
207 00:19:14.700 ⇒ 00:19:21.619 Rico Rejoso: negative feedback from the team, why are the payments delayed? Remember, the 30 days will start once the invoice is uploaded. So.
208 00:19:22.030 ⇒ 00:19:28.229 Rico Rejoso: Those invoices are not uploaded, they can’t expect to get their Payment within the 30th.
209 00:19:28.230 ⇒ 00:19:28.600 Elizah Joy: anymore.
210 00:19:28.600 ⇒ 00:19:31.029 Rico Rejoso: end of March, right? So this…
211 00:19:31.710 ⇒ 00:19:33.599 Rico Rejoso: This depends entirely on us.
212 00:19:34.190 ⇒ 00:19:36.100 Elizah Joy: Yeah, I’m gonna send this after.
213 00:19:36.100 ⇒ 00:19:36.670 Rico Rejoso: Yeah.
214 00:19:37.080 ⇒ 00:19:39.090 Rico Rejoso: Let’s send this out ASAP.
215 00:19:39.420 ⇒ 00:19:46.830 Rico Rejoso: I mean, I’m Holly, I guess that’s fine, okay? Holly’s aware that she should be updating the hours monthly.
216 00:19:47.250 ⇒ 00:19:47.730 Elizah Joy: If they’re not…
217 00:19:47.730 ⇒ 00:19:53.709 Rico Rejoso: updating it, and we’ve sent out a… that’s the reason why we’re sending out those. I saw the Slack thread with…
218 00:19:54.020 ⇒ 00:19:55.420 Rico Rejoso: Megan and Kelly.
219 00:19:55.830 ⇒ 00:20:01.770 Rico Rejoso: And they are questioning some of the hours from team members. That’s the reason why we’re sending out the notification
220 00:20:02.130 ⇒ 00:20:05.619 Rico Rejoso: Two days prior to end of month, to the last week of to the month.
221 00:20:05.620 ⇒ 00:20:06.520 Elizah Joy: Hmm.
222 00:20:06.520 ⇒ 00:20:09.319 Rico Rejoso: Right? We’re sending a lot of it. If they’re not…
223 00:20:09.430 ⇒ 00:20:12.450 Rico Rejoso: Checking on it and not reading or acknowledging it.
224 00:20:13.030 ⇒ 00:20:15.149 Rico Rejoso: Then it’s their fault, right?
225 00:20:15.150 ⇒ 00:20:15.610 Elizah Joy: Yep.
226 00:20:15.610 ⇒ 00:20:24.760 Rico Rejoso: strict on that, and you don’t have to, like, chase them down for them to upload their hours. Demon didn’t upload his hours, that’s fine. Let’s upload it to finance.
227 00:20:25.280 ⇒ 00:20:26.400 Elizah Joy: Okay.
228 00:20:26.760 ⇒ 00:20:29.090 Rico Rejoso: And we had a discussion last time.
229 00:20:29.370 ⇒ 00:20:32.810 Rico Rejoso: about that… about Demi’s hours, so that’s good.
230 00:20:33.730 ⇒ 00:20:37.089 Rico Rejoso: And for Holly and the rest of the team there, that’s fine.
231 00:20:38.910 ⇒ 00:20:42.849 Rico Rejoso: I think they’re fully aware of what’s happening, or what the process should be.
232 00:20:43.450 ⇒ 00:20:48.949 Rico Rejoso: Okay, I don’t believe this is their first time working on… as an independent contractor.
233 00:20:50.040 ⇒ 00:20:54.310 Rico Rejoso: with us for so long already that they know how the process should be.
234 00:20:55.120 ⇒ 00:20:55.860 Rico Rejoso: Okay?
235 00:20:56.310 ⇒ 00:21:12.780 Rico Rejoso: We’re gonna create a documentation or, include this in Kayla, but with PeopleOps, that we’re gonna create a memo or NTE, something like that, that whenever they question some of the process, that’s right and proof. We’ve already sent out emails, such thing, and you did not respond to it or acknowledge it.
236 00:21:12.900 ⇒ 00:21:18.239 Rico Rejoso: Meaning that you saw it, but you didn’t do anything. So it’s your… it falls beyond their fault.
237 00:21:18.620 ⇒ 00:21:23.100 Elizah Joy: Yeah, okay, yep, I’ll send this, right now.
238 00:21:23.470 ⇒ 00:21:37.910 Rico Rejoso: Yeah, and confirm with finance, let them know that we have sent out a lot of notification already, informing them that they should finalize their hours and clockified, and that they should be aware of it. If they didn’t do anything, then we’ll just… for them, we will just…
239 00:21:38.890 ⇒ 00:21:40.019 Rico Rejoso: What do you call this?
240 00:21:40.550 ⇒ 00:21:43.750 Rico Rejoso: Click all this.
241 00:21:44.700 ⇒ 00:21:47.130 Rico Rejoso: We just base it on the hours that was sent.
242 00:21:47.690 ⇒ 00:21:51.510 Elizah Joy: Mmm, yep, the one that we’ve discussed with him before.
243 00:21:51.510 ⇒ 00:21:54.010 Rico Rejoso: Yeah, and upload it to… upload it to RAM.
244 00:21:54.660 ⇒ 00:21:59.510 Rico Rejoso: If he complains about it, then we’ll let him know that
245 00:21:59.650 ⇒ 00:22:03.449 Rico Rejoso: You didn’t upload your hours. Oh, it’s affecting the finance and stuff.
246 00:22:03.650 ⇒ 00:22:06.589 Elizah Joy: And you had a discussion with Sheshu and Vico before.
247 00:22:07.020 ⇒ 00:22:08.440 Elizah Joy: Yeah, okay.
248 00:22:08.700 ⇒ 00:22:10.519 Rico Rejoso: Let’s be strict with it, okay?
249 00:22:10.710 ⇒ 00:22:18.109 Rico Rejoso: By the way, part of it, as I mentioned, we’re gonna discuss the processes and forms that we had.
250 00:22:18.500 ⇒ 00:22:22.049 Rico Rejoso: During our end of… oh, what do you call this? End of week now.
251 00:22:22.080 ⇒ 00:22:24.409 Elizah Joy: During our retro this week. Yeah.
252 00:22:24.860 ⇒ 00:22:26.180 Rico Rejoso: So take note of that.
253 00:22:26.920 ⇒ 00:22:30.880 Rico Rejoso: I don’t believe… I’ll take note of it as well, but let’s make sure that people know it.
254 00:22:31.210 ⇒ 00:22:34.070 Rico Rejoso: or preparations with slides. Anything else?
255 00:22:34.720 ⇒ 00:22:39.009 Elizah Joy: Nothing else on my end, I’ll send this over to finance.
256 00:22:39.250 ⇒ 00:22:41.710 Rico Rejoso: Oh, I’m sorry, what about the task that you had yesterday?
257 00:22:42.040 ⇒ 00:22:59.860 Elizah Joy: Oh, they’re already completed. I do have finished the, software dashboard. I do, get the finance process map okay, and that’s already in Notion. I’ve added the link to the Figma board in the Notion finance process map.
258 00:23:00.170 ⇒ 00:23:04.599 Elizah Joy: And then, yep, I think those two are the priorities for yesterday.
259 00:23:04.600 ⇒ 00:23:10.990 Rico Rejoso: Okay, the software expense, you mentioned that there was an issue with it. How was it resolved? Did you involve Mustafo with it?
260 00:23:11.430 ⇒ 00:23:18.600 Elizah Joy: Not really. I did, kind of figure it out on my own. I was able to do the dashboard.
261 00:23:18.760 ⇒ 00:23:25.290 Elizah Joy: the software. However, the only thing that’s not there that we want to see is the January
262 00:23:25.810 ⇒ 00:23:40.129 Elizah Joy: January view, or the monthly view, but it’s already, set up in there, because it’s all… it’s gonna sync every Friday, so that it shows up in the software dashboard, so we’ll see on Friday if it syncs.
263 00:23:40.370 ⇒ 00:23:41.040 Rico Rejoso: Wait, wait.
264 00:23:41.580 ⇒ 00:23:45.340 Rico Rejoso: The main issue that we had is that
265 00:23:45.550 ⇒ 00:23:51.260 Rico Rejoso: the monthly view is not set up, right? And that’s what we’re trying to solve since yesterday. So what was completed?
266 00:23:51.760 ⇒ 00:23:53.710 Elizah Joy: Let me show you.
267 00:24:02.690 ⇒ 00:24:04.649 Elizah Joy: Okay, can you see my screen?
268 00:24:05.830 ⇒ 00:24:14.050 Elizah Joy: Yep, at the moment, this is how it’s looking. So this is for… for each software, and then the monthly view.
269 00:24:14.930 ⇒ 00:24:23.750 Elizah Joy: That’s, no monthly view here yet, it’s the cost, and then the per password. Ideally, the cost would be here.
270 00:24:25.380 ⇒ 00:24:29.989 Elizah Joy: Like, in this… sections… For the monthly view.
271 00:24:31.930 ⇒ 00:24:36.860 Rico Rejoso: I mean, what’s this view for? What… what is the data below?
272 00:24:38.190 ⇒ 00:24:42.539 Elizah Joy: This is the monthly cost, and then this is the tools.
273 00:24:42.980 ⇒ 00:24:44.610 Rico Rejoso: So what is it representing?
274 00:24:45.190 ⇒ 00:24:55.280 Elizah Joy: Not, it should be, because it’s, at the moment, it’s not syncing, it should sync every Friday. So that’s how it was currently set up by Mustafa.
275 00:24:55.440 ⇒ 00:25:07.549 Elizah Joy: But the back end of it in the software, dashboard or database that we have in the spreadsheet, so it’s already… everything’s been updated, so it should gather the data from there.
276 00:25:12.210 ⇒ 00:25:15.479 Rico Rejoso: I’m not… I’m not sure how we’re gonna use this sufficiently.
277 00:25:20.550 ⇒ 00:25:26.330 Rico Rejoso: Like, if you were to present this to me, Oh my goodness.
278 00:25:26.330 ⇒ 00:25:27.300 Elizah Joy: Hmm.
279 00:25:27.970 ⇒ 00:25:29.730 Rico Rejoso: The value of this dashboard.
280 00:25:30.080 ⇒ 00:25:32.580 Rico Rejoso: I mean, I can see the prices, right? But we can.
281 00:25:32.580 ⇒ 00:25:33.050 Elizah Joy: Yeah.
282 00:25:33.050 ⇒ 00:25:36.589 Rico Rejoso: Use the spreadsheet if we’re just trying to see the prices.
283 00:25:37.790 ⇒ 00:25:40.849 Rico Rejoso: using the dashboard is to see, is to compare, and to…
284 00:25:40.850 ⇒ 00:25:41.320 Elizah Joy: Yeah.
285 00:25:41.320 ⇒ 00:25:42.679 Rico Rejoso: Just to compare data, right?
286 00:25:43.120 ⇒ 00:25:43.800 Elizah Joy: Yeah.
287 00:25:43.800 ⇒ 00:25:47.119 Rico Rejoso: Very good. What are we… how are we gonna make decisions out of this?
288 00:25:47.560 ⇒ 00:25:54.760 Elizah Joy: Yeah, but yeah, I do understand what you mean. The thing with this is that it does sync every Friday.
289 00:25:55.980 ⇒ 00:25:56.420 Rico Rejoso: So it’s…
290 00:25:56.420 ⇒ 00:25:56.970 Elizah Joy: So…
291 00:25:56.970 ⇒ 00:25:58.200 Rico Rejoso: Last week, right?
292 00:25:58.840 ⇒ 00:26:04.879 Elizah Joy: Yep, so the current month from… sorry, not the current month, but last Friday.
293 00:26:05.780 ⇒ 00:26:08.680 Elizah Joy: So it should be… it should appear in here.
294 00:26:11.120 ⇒ 00:26:12.699 Rico Rejoso: What should appear, and what should we see?
295 00:26:13.200 ⇒ 00:26:18.609 Elizah Joy: The monthly cost for that. So, ideally, we want the January, February.
296 00:26:20.000 ⇒ 00:26:21.999 Rico Rejoso: Okay, and we don’t have that.
297 00:26:22.520 ⇒ 00:26:24.410 Elizah Joy: Yep, not synced yet.
298 00:26:24.870 ⇒ 00:26:27.000 Rico Rejoso: Do we have the dashboard or the database?
299 00:26:27.460 ⇒ 00:26:28.870 Rico Rejoso: And there, like…
300 00:26:28.870 ⇒ 00:26:31.120 Elizah Joy: Yeah, it’s in the workbook.
301 00:26:31.120 ⇒ 00:26:34.710 Rico Rejoso: the January and February comparison.
302 00:26:35.360 ⇒ 00:26:43.760 Elizah Joy: Once it gets synced, it should be, because it gathers the data from… for example, we updated the seats, right?
303 00:26:44.240 ⇒ 00:26:50.279 Elizah Joy: And then some of the softwares that we have, we did not have much changes in, like.
304 00:26:50.530 ⇒ 00:26:57.400 Elizah Joy: Cursor and doom, wherein we decrease the hour… not the hours, but the seats.
305 00:26:58.520 ⇒ 00:26:59.140 Rico Rejoso: Okay.
306 00:26:59.870 ⇒ 00:27:06.229 Rico Rejoso: Here’s what, just as a suggestion, here’s what we can possibly see. First is comparison of the month.
307 00:27:07.200 ⇒ 00:27:07.930 Elizah Joy: Yeah.
308 00:27:07.930 ⇒ 00:27:27.519 Rico Rejoso: So, comparison of January for the previous month to the current month, or, to the current month, yeah. Like, from January, we had, like, around 900, right? That’s comparison of the previous month. Second view that we can have is the top 10 tools
309 00:27:27.950 ⇒ 00:27:35.359 Rico Rejoso: From the last month, and the top 10 tools from this month. So let’s say last month, the top 1 tool was Loom Video.
310 00:27:35.360 ⇒ 00:27:37.159 Elizah Joy: Or from the Loom video app.
311 00:27:37.490 ⇒ 00:27:45.120 Rico Rejoso: This month, the top one tool is Cursor, averaging around 1 or a total of $1,500, right?
312 00:27:46.130 ⇒ 00:27:59.380 Rico Rejoso: So from then, we can make a decision, right? Cursor has been very helpful for us, it’s been effective, so it’s good to have that as top, top one cost. Then we can identify the rest of the rest of it, okay?
313 00:27:59.930 ⇒ 00:28:02.590 Rico Rejoso: So ideally, before we come up with the…
314 00:28:02.910 ⇒ 00:28:06.909 Rico Rejoso: database, or the view such as this, we determine what we want to see.
315 00:28:07.580 ⇒ 00:28:08.450 Elizah Joy: Yeah.
316 00:28:08.450 ⇒ 00:28:14.219 Rico Rejoso: Okay, that’s why Utam was asking on the operations channel if the format is good and what we wanted to see.
317 00:28:14.610 ⇒ 00:28:19.600 Rico Rejoso: Okay, because if we’re just going to create a dashboard for the sake of creating the dashboard,
318 00:28:19.760 ⇒ 00:28:25.469 Rico Rejoso: Everything here is not going to be reasonable for us to use in making any decisions.
319 00:28:25.900 ⇒ 00:28:26.259 Elizah Joy: I understand.
320 00:28:26.260 ⇒ 00:28:38.200 Rico Rejoso: syncing is every Friday, but you can also let Mustafa know, like, hey, we made a few updates, and we wanted to update the view in Omni. Just wanted to see how we can update the data, or sync the data.
321 00:28:38.700 ⇒ 00:28:43.509 Rico Rejoso: Change it from weekly… To a daily for now, as we make those.
322 00:28:43.510 ⇒ 00:28:44.200 Elizah Joy: changes.
323 00:28:44.200 ⇒ 00:28:45.809 Rico Rejoso: And, edit the query.
324 00:28:46.510 ⇒ 00:28:47.130 Elizah Joy: Okay.
325 00:28:52.340 ⇒ 00:28:53.290 Elizah Joy: King.
326 00:29:00.060 ⇒ 00:29:03.019 Rico Rejoso: So right now, we cannot use N of this, or nor present it.
327 00:29:03.180 ⇒ 00:29:06.690 Rico Rejoso: Unless we made any changes on the view.
328 00:29:07.320 ⇒ 00:29:08.830 Elizah Joy: Okay.
329 00:29:09.160 ⇒ 00:29:12.690 Elizah Joy: Yep, I’ll do ask Mustafa to get that sync daily.
330 00:29:12.860 ⇒ 00:29:16.200 Rico Rejoso: And when you’re asking… what you’re asking, Mustafa will also ask how we can…
331 00:29:16.510 ⇒ 00:29:23.899 Rico Rejoso: put in the monthly, put in the idea that we had for a spreadsheet. Let in, or ask them if that is good, or if we should…
332 00:29:24.070 ⇒ 00:29:26.069 Rico Rejoso: You know, create a different one.
333 00:29:27.910 ⇒ 00:29:40.659 Rico Rejoso: Right? The idea first was to set up a monthly view, right? Where we can manually put in the value of each tool every month. Then as we embrace or update those tools, by end of month, we also… we can just…
334 00:29:41.070 ⇒ 00:29:45.290 Rico Rejoso: regardless. Put in the total value or cost of it afterwards.
335 00:29:47.130 ⇒ 00:29:47.760 Rico Rejoso: Right.
336 00:29:48.130 ⇒ 00:29:48.630 Elizah Joy: Yeah.
337 00:29:51.620 ⇒ 00:29:55.899 Rico Rejoso: Okay, so, in short, we didn’t make any progress on the software dashboard yet.
338 00:30:00.970 ⇒ 00:30:10.510 Rico Rejoso: Okay, yeah, let’s start working on this stuff. Let me know if you need any help. I’ll take over the buddy program and finalize the documentation around it. Focus on the Caleb…
339 00:30:11.010 ⇒ 00:30:13.030 Rico Rejoso: Donut… Stuff.
340 00:30:13.920 ⇒ 00:30:21.810 Rico Rejoso: Software and upgraded team. Upgraded team will be needed by end of day. After you’ve done created that.
341 00:30:21.980 ⇒ 00:30:25.219 Rico Rejoso: Post it on operations, Slack operations, okay?
342 00:30:25.760 ⇒ 00:30:26.760 Elizah Joy: Okay, okay.
343 00:30:27.330 ⇒ 00:30:28.470 Rico Rejoso: Alright, anything else?
344 00:30:28.890 ⇒ 00:30:30.960 Elizah Joy: Nothing else on Maya.
345 00:30:32.030 ⇒ 00:30:32.800 Rico Rejoso: Alrighty.
346 00:30:32.960 ⇒ 00:30:34.340 Rico Rejoso: Thank you so much, Eliza.
347 00:30:34.770 ⇒ 00:30:36.850 Elizah Joy: Alright, thanks, Rico.