Meeting Title: Finance Automation and Friday Retro Prep Date: 2026-02-20 Meeting participants: Elizah Joy, Rico Rejoso
WEBVTT
1 00:00:40.310 ⇒ 00:00:41.170 Rico Rejoso: Hey,
2 00:00:41.380 ⇒ 00:00:42.400 Rico Rejoso: Good morning.
3 00:00:44.290 ⇒ 00:00:46.700 Elizah Joy: Hi, Rico, good morning, how are you?
4 00:00:46.940 ⇒ 00:00:48.320 Rico Rejoso: Good, good, how are you?
5 00:00:48.600 ⇒ 00:00:49.950 Elizah Joy: Good, I’m good.
6 00:00:52.760 ⇒ 00:01:07.290 Elizah Joy: Okay, alright, so yeah, let’s start. On my list for today is to prep the slides for the Friday Retro today. I’ve already added in hours, I think I just have to…
7 00:01:07.460 ⇒ 00:01:11.999 Elizah Joy: add in a few links in there, such as the AOR.
8 00:01:12.130 ⇒ 00:01:16.319 Elizah Joy: Or no, I don’t think that’s a good thing, but yeah, the links for…
9 00:01:17.250 ⇒ 00:01:25.330 Elizah Joy: Any team-facing SOPs that we have, but then, yeah, following up with
10 00:01:25.950 ⇒ 00:01:31.159 Elizah Joy: Luke and Lee… and Udom for their updates on that.
11 00:01:31.270 ⇒ 00:01:39.360 Elizah Joy: And then… Next on my list is the finance process map task, if we have anything.
12 00:01:39.570 ⇒ 00:01:45.390 Elizah Joy: Left to do on the… On what we’ve created yesterday.
13 00:01:45.500 ⇒ 00:01:46.850 Elizah Joy: And then…
14 00:01:47.990 ⇒ 00:01:58.410 Elizah Joy: To set up the accounts receivable aging automation for the finance team to remind them of, like, overdue payments. I’m not sure if…
15 00:01:58.850 ⇒ 00:02:03.119 Elizah Joy: Shays was able to set that up before…
16 00:02:03.410 ⇒ 00:02:04.549 Rico Rejoso: What was that? I’m sorry.
17 00:02:04.820 ⇒ 00:02:09.229 Elizah Joy: the accounts receivable aging automation that Uda has mentioned.
18 00:02:11.250 ⇒ 00:02:13.559 Rico Rejoso: What was that again? I’m sorry, I forgot that.
19 00:02:13.560 ⇒ 00:02:18.580 Elizah Joy: He… it’s in his… it’s in the officer quest.
20 00:02:19.020 ⇒ 00:02:22.180 Elizah Joy: thread, let me just share my screen.
21 00:02:22.180 ⇒ 00:02:25.729 Rico Rejoso: Yeah, I didn’t really pay in mind what Shoshua was doing before.
22 00:02:26.230 ⇒ 00:02:28.240 Rico Rejoso: Unless she… unless you brought it up.
23 00:02:28.830 ⇒ 00:02:34.110 Elizah Joy: And just this one, I don’t know… I…
24 00:02:35.130 ⇒ 00:02:37.870 Elizah Joy: Okay, you can see my screen.
25 00:02:37.970 ⇒ 00:02:39.449 Rico Rejoso: Should I get to losing?
26 00:02:42.360 ⇒ 00:02:44.069 Rico Rejoso: We’re gonna say, that’s show.
27 00:02:47.060 ⇒ 00:02:51.250 Rico Rejoso: When you possibly say it’s Subway, or it’s over…
28 00:02:51.720 ⇒ 00:02:54.180 Rico Rejoso: Open to your thoughts. Nice, this is…
29 00:02:56.480 ⇒ 00:02:58.680 Rico Rejoso: So how… what are our plans for that?
30 00:02:59.270 ⇒ 00:03:06.519 Elizah Joy: Oh, it’s just this, for now, it’s gonna be a simple automation in the finance, external.
31 00:03:07.570 ⇒ 00:03:08.700 Rico Rejoso: So just a Slack bot.
32 00:03:08.920 ⇒ 00:03:11.230 Elizah Joy: Yeah, just a stack bot for this.
33 00:03:11.330 ⇒ 00:03:19.100 Elizah Joy: I don’t think we started anything on this, so… yeah, because I’ve been…
34 00:03:19.330 ⇒ 00:03:24.410 Elizah Joy: Checking anything for back… for any backlogs that we might have missed.
35 00:03:24.740 ⇒ 00:03:31.249 Rico Rejoso: Okay, add that to our list for today, I know you can do that, since you were making Slackbot automation before, right?
36 00:03:31.400 ⇒ 00:03:33.240 Rico Rejoso: For all channels, okay?
37 00:03:33.240 ⇒ 00:03:40.920 Elizah Joy: Yeah, I think, yeah, I’ve added that one in, so yeah, it didn’t… it won’t take me that long to set that up, so just simple automation for that.
38 00:03:40.920 ⇒ 00:03:45.480 Rico Rejoso: So, most of our… most of our, clients are on a net 15.
39 00:03:46.240 ⇒ 00:03:47.050 Rico Rejoso: Right.
40 00:03:47.180 ⇒ 00:03:50.269 Rico Rejoso: So, first thing would be,
41 00:03:50.800 ⇒ 00:03:55.720 Rico Rejoso: The first time they send out the invoice, that’s the first thing. What’s the second thing?
42 00:03:58.530 ⇒ 00:04:05.610 Elizah Joy: Once it’s over to… I believe that’s so, after 15 days, right? So…
43 00:04:05.740 ⇒ 00:04:12.900 Elizah Joy: maybe a reasonable next ping would be 3 days after, so, like… And…
44 00:04:12.900 ⇒ 00:04:18.160 Rico Rejoso: Does the net 15 mean 15 working days, or 15 calendar days?
45 00:04:18.380 ⇒ 00:04:28.019 Elizah Joy: 16 calendar days, I think after… once it hit, like, 18 days, 18 calendar days, and they still haven’t paid, and so that’s 3 days overdue.
46 00:04:28.580 ⇒ 00:04:33.710 Elizah Joy: So I think that’s a reasonable… Yay, to ping them again.
47 00:04:34.750 ⇒ 00:04:40.920 Rico Rejoso: I guess… Were you able to scan the finance planning,
48 00:04:41.420 ⇒ 00:04:48.279 Rico Rejoso: And were there, like, parts of their… or tasks there to ping, APs? Or ARs?
49 00:04:49.710 ⇒ 00:04:50.320 Elizah Joy: Oh, boy.
50 00:04:50.320 ⇒ 00:04:55.269 Rico Rejoso: Is it part of the finance task? When do… when do they usually incorporate that part?
51 00:04:56.390 ⇒ 00:04:57.409 Rico Rejoso: Let’s see…
52 00:04:58.110 ⇒ 00:05:02.860 Elizah Joy: I don’t think… I don’t.
53 00:05:02.860 ⇒ 00:05:06.930 Rico Rejoso: I think it’s part of Educadence, let’s see…
54 00:05:06.930 ⇒ 00:05:14.759 Elizah Joy: Because… I think that was why it was brought up by Udom, because there’s a lot of, like, overdue
55 00:05:15.230 ⇒ 00:05:17.179 Elizah Joy: Invoices from clients.
56 00:05:17.180 ⇒ 00:05:20.269 Rico Rejoso: Most of our invoices are overdue, like, 50% of them.
57 00:05:22.720 ⇒ 00:05:24.510 Elizah Joy: I must think they have it.
58 00:05:25.400 ⇒ 00:05:35.490 Rico Rejoso: It’s not part of their cycle, right? So they usually brought it up whenever they feel like the clients haven’t paid yet. So our first ping usually goes out after 15 days.
59 00:05:36.020 ⇒ 00:05:36.770 Elizah Joy: Yes.
60 00:05:37.460 ⇒ 00:05:47.419 Rico Rejoso: We like… I mean, I think it’s better, give your thoughts on this. If we, like, bring them prior to the 15 days, you know, prior to the, 15 days.
61 00:05:47.690 ⇒ 00:05:49.360 Rico Rejoso: After the invoice was sent.
62 00:05:51.350 ⇒ 00:05:55.589 Elizah Joy: Yeah, I think… I think that’s… I think that’s a good idea. Let’s do…
63 00:05:56.100 ⇒ 00:06:02.420 Elizah Joy: 3 days before the due date? Three days before… And then 3 days after.
64 00:06:02.650 ⇒ 00:06:03.280 Elizah Joy: Yes.
65 00:06:03.280 ⇒ 00:06:07.040 Rico Rejoso: So, we’ll do two things. Three days before…
66 00:06:07.290 ⇒ 00:06:12.420 Rico Rejoso: But I guess we also need to know, because that 15 days will start…
67 00:06:13.170 ⇒ 00:06:15.400 Rico Rejoso: After the invoices were sent, right?
68 00:06:15.720 ⇒ 00:06:16.170 Elizah Joy: Hmm.
69 00:06:17.250 ⇒ 00:06:22.710 Rico Rejoso: Let’s make a standard. Let’s say the 12th of the month and the 18th of the month.
70 00:06:25.290 ⇒ 00:06:26.290 Elizah Joy: What do you think?
71 00:06:26.930 ⇒ 00:06:32.549 Elizah Joy: Yep, yep, I think, that’s a good idea for… so that’s gonna be the same for…
72 00:06:35.690 ⇒ 00:06:44.169 Elizah Joy: client, because basically it’s, for what we’re… with the automation, it’s a reminder for them to, check the right
73 00:06:44.420 ⇒ 00:06:47.380 Elizah Joy: Check the accounts receivable.
74 00:06:48.820 ⇒ 00:06:50.010 Rico Rejoso: Unless…
75 00:06:50.810 ⇒ 00:06:58.600 Rico Rejoso: I don’t know if we’re using NHN still, but I don’t… I don’t think so. Or N8… or did we cancel NATN?
76 00:07:00.450 ⇒ 00:07:01.239 Rico Rejoso: Not you, Greg.
77 00:07:01.730 ⇒ 00:07:03.200 Rico Rejoso: For the audition.
78 00:07:03.720 ⇒ 00:07:06.249 Elizah Joy: I don’t think so, I think it’s still in there.
79 00:07:06.630 ⇒ 00:07:13.750 Rico Rejoso: Because that… I mean, you can create the trigger using that, but I… I don’t think we’re capable of doing so.
80 00:07:15.430 ⇒ 00:07:23.710 Rico Rejoso: Okay, let’s just set up a quick, friendly-type reminder, using a Slack, but to remind the finance team.
81 00:07:23.850 ⇒ 00:07:26.680 Rico Rejoso: Of every 12th and the 18th day.
82 00:07:27.020 ⇒ 00:07:37.039 Rico Rejoso: Let’s make it 12, 15, 18, right? So 12, like, hey, finance team, 3 days prior to the net 15 term, most of our clients make sure that we…
83 00:07:37.280 ⇒ 00:07:47.190 Rico Rejoso: We follow up with our… we follow up with our clients. We follow up for those unpaid clients. That’s 15-day… 80 days to do rate.
84 00:07:47.440 ⇒ 00:07:49.650 Rico Rejoso: So, like, before, during, and after, right?
85 00:07:49.930 ⇒ 00:07:51.530 Elizah Joy: Okay.
86 00:07:52.240 ⇒ 00:07:54.710 Rico Rejoso: Okay, let’s add that to our list for today.
87 00:07:54.920 ⇒ 00:07:56.469 Rico Rejoso: I know you’re gonna explain that.
88 00:07:57.290 ⇒ 00:08:05.679 Elizah Joy: Yeah, I did… I did add that one. So yeah, I’ll keep you posted on this, and if I do have, like, any questions…
89 00:08:07.150 ⇒ 00:08:09.410 Rico Rejoso: I mean, can you set up that automation today?
90 00:08:09.770 ⇒ 00:08:11.390 Elizah Joy: Yeah, yeah, actually…
91 00:08:11.390 ⇒ 00:08:13.060 Rico Rejoso: What’d it take for you to do that?
92 00:08:13.810 ⇒ 00:08:14.510 Elizah Joy: Just so…
93 00:08:14.660 ⇒ 00:08:15.280 Rico Rejoso: Capacity.
94 00:08:15.280 ⇒ 00:08:28.669 Elizah Joy: minutes, I think, so I did set this up for tomorrow, because this is still in the pH time zone. So, after 12 a.m. today, this is gonna be… the due date’s gonna be, for today.
95 00:08:30.070 ⇒ 00:08:32.990 Rico Rejoso: I mean, you can change your time zone for…
96 00:08:33.200 ⇒ 00:08:34.230 Elizah Joy: for this.
97 00:08:34.510 ⇒ 00:08:35.360 Rico Rejoso: Right.
98 00:08:36.010 ⇒ 00:08:39.630 Rico Rejoso: I mean, if you’re comfortable using Philippine times, then that’s fine.
99 00:08:40.210 ⇒ 00:08:43.099 Rico Rejoso: Okay, let’s add that to your list.
100 00:08:43.289 ⇒ 00:08:46.790 Rico Rejoso: Consolidate 3 reports, okay, I see here.
101 00:08:47.180 ⇒ 00:08:49.709 Elizah Joy: Yeah, I did add that.
102 00:08:49.710 ⇒ 00:08:53.920 Rico Rejoso: 24 hours, team, account receivable, aging automation, okay. Great.
103 00:08:54.180 ⇒ 00:08:56.510 Elizah Joy: By the way, I changed up some of our…
104 00:08:56.710 ⇒ 00:09:06.070 Rico Rejoso: I mean, I’m trying to clean up linear, and I’m adding thickets as well to linear, so you might have to discuss this later on during our planning session.
105 00:09:06.400 ⇒ 00:09:06.970 Elizah Joy: Oh, okay.
106 00:09:08.910 ⇒ 00:09:13.489 Rico Rejoso: Okay, so we have a lot here that are for leadership review.
107 00:09:16.970 ⇒ 00:09:17.720 Rico Rejoso: Okay.
108 00:09:18.850 ⇒ 00:09:20.190 Rico Rejoso: What else?
109 00:09:21.030 ⇒ 00:09:26.660 Elizah Joy: Another is… Once we started getting,
110 00:09:29.220 ⇒ 00:09:34.350 Elizah Joy: Like, once we started getting people to…
111 00:09:35.000 ⇒ 00:09:40.290 Elizah Joy: fill out the delivery process form, I’ll consolidate that one.
112 00:09:40.460 ⇒ 00:09:48.810 Elizah Joy: So, we’re gonna mention that today, during our Friday retro, to have them fill that out, possible, by end of today.
113 00:09:49.440 ⇒ 00:09:55.460 Elizah Joy: So, yeah, let’s consolidate that one for today, so we can start setting that up.
114 00:09:56.170 ⇒ 00:09:58.600 Elizah Joy: in Notion as well.
115 00:09:58.720 ⇒ 00:10:11.850 Elizah Joy: And then, I do have a few documentations that I want to update, such as the equipment requests, and then the end-of-month AOR. I realize I haven’t created any
116 00:10:12.020 ⇒ 00:10:13.940 Elizah Joy: Documentation on that.
117 00:10:14.210 ⇒ 00:10:17.640 Elizah Joy: Since the last, end of month.
118 00:10:17.920 ⇒ 00:10:25.870 Elizah Joy: review that we did for January. So yeah, I’ll do, write that one, and then in January…
119 00:10:26.440 ⇒ 00:10:29.820 Rico Rejoso: What is our AOR review? Let’s say AOR review.
120 00:10:30.180 ⇒ 00:10:34.649 Elizah Joy: Oh, this is the process that we did just last January.
121 00:10:34.920 ⇒ 00:10:39.660 Rico Rejoso: Okay. Also, you’re gonna document, like, an agenda, or, how do you call that?
122 00:10:40.050 ⇒ 00:10:46.160 Elizah Joy: the agenda, and then the… if we want to do any slides for that, or… the…
123 00:10:46.400 ⇒ 00:11:00.180 Elizah Joy: link, or, yeah, the process that we did for last time, such as adding in the software review, which is… we’re gonna do every month, checking in the, checking AOR, ensuring that before the end of my review.
124 00:11:00.190 ⇒ 00:11:07.990 Elizah Joy: people, or team members, or the DRIs have already updated their status for the month, so that we can review that as well.
125 00:11:08.910 ⇒ 00:11:10.479 Rico Rejoso: Okay, okay, gotcha.
126 00:11:10.480 ⇒ 00:11:17.909 Elizah Joy: that one, so I’ve created a documentation for that, and then part of my list today is to ensure that
127 00:11:18.310 ⇒ 00:11:22.240 Elizah Joy: Our team members have updated their Clockify hours.
128 00:11:22.420 ⇒ 00:11:32.870 Elizah Joy: For, this week, so far, I’ve seen good progress on Demi’s hours. He’s putting in
129 00:11:33.150 ⇒ 00:11:41.319 Elizah Joy: A good amount of hours for… The past two weeks, so… I think that’s…
130 00:11:41.640 ⇒ 00:11:48.229 Elizah Joy: Good. And then, last on my list is cursory training with Gabe. I…
131 00:11:48.440 ⇒ 00:11:55.989 Elizah Joy: I did see his email has gotten… we had to restart his email. It’s back on.
132 00:11:56.260 ⇒ 00:11:56.920 Rico Rejoso: Yep.
133 00:11:56.920 ⇒ 00:12:08.559 Elizah Joy: Okay, yeah, so that’s that on my end for today, and then how… how are… have we canceled this one from Shaysu?
134 00:12:09.220 ⇒ 00:12:09.810 Elizah Joy: The…
135 00:12:09.810 ⇒ 00:12:10.510 Rico Rejoso: Not yet.
136 00:12:10.510 ⇒ 00:12:14.300 Elizah Joy: GDM, and then the… ops planning. I did…
137 00:12:14.510 ⇒ 00:12:22.000 Elizah Joy: We’re not gonna do this schedule anymore, I did… I just set up a new one just for us. So, after the Friday Retro.
138 00:12:23.950 ⇒ 00:12:27.650 Rico Rejoso: Okay, yeah, let’s do that. Let me check…
139 00:12:28.320 ⇒ 00:12:33.310 Elizah Joy: It’s also the GDM one, so the GDM team doesn’t…
140 00:12:33.540 ⇒ 00:12:37.729 Elizah Joy: join. If not, we can message them as well. I’ll message…
141 00:12:38.460 ⇒ 00:12:41.960 Rico Rejoso: I believe we created a channel for it, right?
142 00:12:41.960 ⇒ 00:12:44.430 Elizah Joy: Mmm, yeah, yeah, we did.
143 00:12:44.430 ⇒ 00:12:48.190 Rico Rejoso: Form them there, and we can… we could still have this channel, though.
144 00:12:48.590 ⇒ 00:12:50.740 Rico Rejoso: Yeah. Oh, Robert’s here.
145 00:12:51.220 ⇒ 00:12:52.010 Rico Rejoso: Okay.
146 00:12:52.010 ⇒ 00:12:56.389 Elizah Joy: And Robert and Utom is there, I did so, yesterday.
147 00:12:56.640 ⇒ 00:12:59.160 Rico Rejoso: Yeah, let’s just message Luke and Hannah.
148 00:13:00.830 ⇒ 00:13:01.470 Elizah Joy: Hello.
149 00:13:01.470 ⇒ 00:13:04.060 Rico Rejoso: Let’s archive this channel, I don’t think we need this.
150 00:13:04.370 ⇒ 00:13:08.080 Elizah Joy: Oh, the Ops and GDM channel? Yeah. Okay.
151 00:13:11.970 ⇒ 00:13:17.920 Elizah Joy: So that’s just that for on my list for this, for today. It’s on your list.
152 00:13:18.770 ⇒ 00:13:20.030 Rico Rejoso: It,
153 00:13:20.470 ⇒ 00:13:27.570 Rico Rejoso: Yeah, so I’m just creating documentation for the escalation plan. I know we have this in our bucket for, like.
154 00:13:27.810 ⇒ 00:13:29.679 Rico Rejoso: The last 30 days.
155 00:13:29.680 ⇒ 00:13:30.680 Elizah Joy: I guess.
156 00:13:30.740 ⇒ 00:13:42.160 Rico Rejoso: But we are… we really… we haven’t really come up with one yet, so I’m trying to come up, because I think there are policies that are being violated by team members. I want to make sure that we know how to escalate those, right?
157 00:13:42.560 ⇒ 00:13:51.099 Rico Rejoso: and have that, and also the SLA for, for processes that we insist the team of using, like expense requests, PTO,
158 00:13:51.310 ⇒ 00:14:05.420 Rico Rejoso: to request, like, the turnaround from the operations, because we cannot… I mean, we aim to have everything turned around, or any requests around as soon as possible, and if not, I mean, in the next 48 hours, right?
159 00:14:05.420 ⇒ 00:14:18.759 Rico Rejoso: So I was thinking of it, because we don’t want to have, like, a lot of backlogs of requests from team members, and we’re not really taking a look at it, okay? So, I mean, it’s also part of the escalation process for operations teams that are not, you know.
160 00:14:19.150 ⇒ 00:14:19.960 Rico Rejoso: Oh.
161 00:14:20.870 ⇒ 00:14:27.920 Rico Rejoso: catering those requests coming from the team, because it will also affect team performance. So that’s one thing I’m looking into creating for today.
162 00:14:28.510 ⇒ 00:14:34.840 Rico Rejoso: Right? So that’s part of this that we will be sending in the operations as part of our
163 00:14:35.760 ⇒ 00:14:45.329 Rico Rejoso: priorities for today. But other than that, let’s do a quick check. Did we cater all the requests from our stakeholders in regards to this week’s requests?
164 00:14:45.600 ⇒ 00:14:46.410 Rico Rejoso: Let’s see…
165 00:14:47.810 ⇒ 00:14:55.869 Rico Rejoso: So, the granola SOP is done, the handoff for Kayla is done, I think that those are the biggest requests coming from our team, right?
166 00:14:56.130 ⇒ 00:14:56.600 Elizah Joy: Oh.
167 00:14:56.600 ⇒ 00:14:57.830 Rico Rejoso: our stakeholders.
168 00:14:58.140 ⇒ 00:14:59.160 Elizah Joy: Yeah, yeah.
169 00:14:59.860 ⇒ 00:15:00.990 Rico Rejoso: Okay, gotcha.
170 00:15:01.320 ⇒ 00:15:03.280 Rico Rejoso: Let’s see here…
171 00:15:04.010 ⇒ 00:15:12.310 Rico Rejoso: no other requests on the ops. Also, let’s, highlight for the presentation later that they can also…
172 00:15:12.540 ⇒ 00:15:17.730 Rico Rejoso: Assign tickets to us using… Using the linear…
173 00:15:17.870 ⇒ 00:15:24.210 Rico Rejoso: Like, add in or create a ticket for ops for this task, something like that, if you could take a look at it.
174 00:15:24.380 ⇒ 00:15:25.060 Rico Rejoso: Okay.
175 00:15:26.560 ⇒ 00:15:32.539 Rico Rejoso: Yeah, take note that most of our process and most of the requests coming from the team should be booked to linear.
176 00:15:33.040 ⇒ 00:15:33.590 Rico Rejoso: I was…
177 00:15:33.590 ⇒ 00:15:36.680 Elizah Joy: Okay, so that’s… oh, sorry, go ahead.
178 00:15:37.030 ⇒ 00:15:38.930 Rico Rejoso: Yeah, that’s… I’m done, yeah.
179 00:15:39.190 ⇒ 00:15:44.989 Elizah Joy: Yeah, so that’s the… that’s… those are the requests that’s coming in to the ops request channel, right?
180 00:15:45.250 ⇒ 00:15:54.680 Rico Rejoso: Yeah, so every time they make a request that involves operations, it will show up to OpsQuest and the operations channel, so we don’t miss a thing, and at the same time, it will also reflect and live.
181 00:15:56.120 ⇒ 00:15:57.300 Elizah Joy: Okay, hello.
182 00:15:57.300 ⇒ 00:16:02.459 Rico Rejoso: Yeah, we want the team to utilize that and make sure that if in case, you know, they don’t have the time to
183 00:16:03.010 ⇒ 00:16:09.410 Rico Rejoso: go to the form. The form is there if they need to call our access requests, but they can also use Linear to make those requests.
184 00:16:11.220 ⇒ 00:16:13.510 Rico Rejoso: Okay, we don’t want them to be blocked.
185 00:16:13.670 ⇒ 00:16:24.340 Rico Rejoso: By us, especially if it’s just a simple tool access request, or just a simple task that we can do in less than an hour, right? So, let’s have them utilize that automation.
186 00:16:24.850 ⇒ 00:16:26.770 Elizah Joy: Okay. Okay.
187 00:16:26.990 ⇒ 00:16:41.689 Rico Rejoso: I said that. So it’s more like a 5-hour presentation today would just be… would just be, like, reminding them of what they can access, with the operations team, like, out of office,
188 00:16:43.110 ⇒ 00:16:45.210 Rico Rejoso: Yeah, what else?
189 00:16:45.730 ⇒ 00:16:46.929 Elizah Joy: And then…
190 00:16:46.930 ⇒ 00:16:48.440 Rico Rejoso: Request for the delivery team.
191 00:16:48.810 ⇒ 00:16:55.959 Elizah Joy: Yeah, I think it just… yeah. Oh, I’ll add one here for obstacle Quest.
192 00:16:59.650 ⇒ 00:17:04.410 Elizah Joy: I think a lot of… Thank you for that.
193 00:17:04.410 ⇒ 00:17:06.729 Rico Rejoso: monitoring the, the AOR.
194 00:17:07.079 ⇒ 00:17:11.729 Elizah Joy: Oh, me, I’m currently more enjoying that, making sure that team members.
195 00:17:11.730 ⇒ 00:17:15.489 Rico Rejoso: What I mean is that, who’s evaluating the team members that are assigned?
196 00:17:16.450 ⇒ 00:17:26.499 Elizah Joy: Oh, I think evaluation-wise, we haven’t set up anything there yet. The current tasks, that we have them do for
197 00:17:26.500 ⇒ 00:17:36.819 Elizah Joy: the AOR spreadsheet that we had is that if they’re, the DRI under there, it’s, we have them update the current status of that.
198 00:17:36.880 ⇒ 00:17:37.890 Rico Rejoso: But… Okay.
199 00:17:38.080 ⇒ 00:17:46.840 Elizah Joy: regards, so if I could say, like, any scorecards or metrics of them hitting those, AORs that we have, we don’t…
200 00:17:47.450 ⇒ 00:17:51.059 Elizah Joy: I don’t… yeah, we don’t have that one yet, I believe.
201 00:17:51.390 ⇒ 00:17:54.360 Rico Rejoso: Okay, gotcha. Well, yeah, I think one thing is that
202 00:17:54.650 ⇒ 00:17:58.249 Rico Rejoso: you mentioned that they’re updating their own DRI, right, or their own.
203 00:17:58.250 ⇒ 00:17:58.890 Elizah Joy: Beautiful.
204 00:17:59.320 ⇒ 00:17:59.920 Rico Rejoso: Right.
205 00:18:00.560 ⇒ 00:18:07.539 Rico Rejoso: Okay, that’s one thing, but how can we evaluate that, in a sense that, on our perspective, if that’s really being met?
206 00:18:07.750 ⇒ 00:18:16.349 Rico Rejoso: I don’t know how, but yeah, let’s stick with the updates for now. Let’s inform the team to update the AOR, then we can think of it, or let’s ask Cursor how we can… how…
207 00:18:16.890 ⇒ 00:18:18.560 Rico Rejoso: How we’re gonna evaluate that.
208 00:18:19.090 ⇒ 00:18:23.069 Elizah Joy: Mmm, yeah, yeah, okay, yep. Think that through.
209 00:18:23.640 ⇒ 00:18:24.530 Elizah Joy: That’s it.
210 00:18:26.230 ⇒ 00:18:30.570 Rico Rejoso: So, part of our priorities for today would be the finance automation.
211 00:18:31.170 ⇒ 00:18:33.320 Rico Rejoso: the end of month AOR docs.
212 00:18:33.570 ⇒ 00:18:37.860 Rico Rejoso: the, escalation policy and the SLA for ops.
213 00:18:38.400 ⇒ 00:18:39.400 Elizah Joy: Yeah.
214 00:18:40.520 ⇒ 00:18:41.890 Rico Rejoso: Alright, anything else?
215 00:18:45.240 ⇒ 00:18:49.689 Elizah Joy: I think just that, yeah, just set for today.
216 00:18:52.840 ⇒ 00:18:56.070 Rico Rejoso: Okay, let me just take a look real quick.
217 00:19:07.920 ⇒ 00:19:09.770 Rico Rejoso: Okay, yeah, I think we’re good.
218 00:19:10.280 ⇒ 00:19:16.600 Rico Rejoso: I’ll introduce you to our… to our new tickets for next week.
219 00:19:16.920 ⇒ 00:19:26.480 Rico Rejoso: And probably we’ll, also confirm, we’ll just be waiting for confirmation for next week priorities coming from our stakeholder, but for our priorities,
220 00:19:26.800 ⇒ 00:19:28.979 Rico Rejoso: further add tickets into that, okay?
221 00:19:29.530 ⇒ 00:19:30.950 Elizah Joy: Okay.
222 00:19:31.240 ⇒ 00:19:37.570 Rico Rejoso: Alright, so yeah, that’s it. Thank you so much, Eliza. If anything comes new, just let me know. I’m available through Slack, okay?
223 00:19:37.570 ⇒ 00:19:40.550 Elizah Joy: Yep. Alright, thank you so much, Rico.
224 00:19:40.550 ⇒ 00:19:41.750 Rico Rejoso: Alright, have a good one.
225 00:19:42.390 ⇒ 00:19:43.559 Elizah Joy: Thank you, bye.