Meeting Title: Ops Sync Date: 2026-02-17 Meeting participants: Elizah Joy, Rico Rejoso


WEBVTT

1 00:00:38.010 00:00:39.470 Elizah Joy: Hi, Rico.

2 00:00:43.530 00:00:44.440 Rico Rejoso: Hey, Liza.

3 00:00:44.890 00:00:51.939 Elizah Joy: Hi, so sorry about that. I… Just… right back.

4 00:00:52.230 00:00:59.240 Elizah Joy: But yeah, let’s start.

5 00:00:59.930 00:01:04.420 Elizah Joy: So yeah, my priorities for today would be…

6 00:01:07.650 00:01:10.750 Elizah Joy: To, if you have any, like, operating tasks?

7 00:01:10.890 00:01:25.179 Elizah Joy: for me, that I can take on, and then the finance team tasks, and then I might want to set up the recurring meeting based on your suggestion, if we want to do that, but I think having that for at least

8 00:01:25.810 00:01:32.950 Elizah Joy: Couple of weeks, maybe, for some finance tasks, so that we don’t have to wait for

9 00:01:33.370 00:01:42.769 Elizah Joy: too long from the finance team to get an overview of what the tasks currently look like, and then the ops team org chart.

10 00:01:42.890 00:01:46.430 Elizah Joy: We also have to close off Notion today based on what?

11 00:01:46.670 00:01:52.239 Elizah Joy: we originally planned a few weeks ago, so yeah, I’ll be sending the

12 00:01:52.340 00:01:59.100 Elizah Joy: Notification on Slack for that, and then at the end of the day, I will be archiving the…

13 00:01:59.350 00:02:13.470 Elizah Joy: old Notion homepage, so yeah, just, archiving that one off. And then we do have, like, prior commitments and, yeah, to the GDM team members, so…

14 00:02:13.910 00:02:23.109 Elizah Joy: Yeah, I would have to close that off, but there are some, because Sheshu was the one who was originally, like.

15 00:02:23.760 00:02:27.229 Elizah Joy: In charge of that one.

16 00:02:27.760 00:02:30.940 Elizah Joy: But… Yeah, I’ll…

17 00:02:31.160 00:02:40.209 Elizah Joy: get as much details from the GTM team as well, but, setting up that linear board for them and organizing them with

18 00:02:40.440 00:02:42.410 Elizah Joy: At the end of my list for today.

19 00:02:45.300 00:02:51.279 Rico Rejoso: Okay, alright, well, you listed out everything, but yeah, let’s go in details first, okay?

20 00:02:51.280 00:03:08.929 Rico Rejoso: So, we have to make sure that we cover all grounds that we were working on when he was in operations. First things first on Notion. Notion will be closing in today, and you mentioned archiving the homepage by end of day. Before we do so, what are the pending request tasks that we have in Notion that we have to close out?

21 00:03:10.020 00:03:17.220 Elizah Joy: Oh, so there are a few, pages yet from the… actually, they’re from the GDM… GDM team members.

22 00:03:18.190 00:03:21.379 Rico Rejoso: Okay, and if we close this out by end of day.

23 00:03:22.230 00:03:31.629 Rico Rejoso: I mean, we want to make sure that we take those off, or we, you know, get those done and finalized before we close out the previous homepage, right?

24 00:03:32.200 00:03:33.200 Elizah Joy: Yeah.

25 00:03:33.970 00:03:38.099 Rico Rejoso: Okay, and what would that be? Because we cannot just close it out today, and…

26 00:03:38.570 00:03:42.630 Rico Rejoso: Revoke access for the team members if they’re still using that or working on it.

27 00:03:43.230 00:03:50.320 Elizah Joy: Yeah, for the GDM team, they are still using, a few things that’s still not…

28 00:03:50.570 00:03:53.269 Elizah Joy: And there are the there.

29 00:03:53.550 00:03:58.490 Elizah Joy: like… the tasks list that they have, let me just grab that.

30 00:03:59.510 00:04:02.640 Elizah Joy: So this was based on the previous

31 00:04:02.970 00:04:06.949 Elizah Joy: call, I think, last Friday.

32 00:04:08.300 00:04:09.860 Elizah Joy: Just wrap that.

33 00:04:20.870 00:04:23.860 Elizah Joy: Yep, the board that they originally have…

34 00:04:24.060 00:04:30.980 Elizah Joy: And then there are a few more databases that they do have, I think, the sales assets.

35 00:04:31.760 00:04:41.589 Elizah Joy: So yeah, just those things, because what we, originally asked for them was, in the past, was to go through some of these.

36 00:04:41.920 00:04:48.300 Elizah Joy: and then filter them out, but I don’t think, we… they have done that yet, because…

37 00:04:48.410 00:05:02.359 Elizah Joy: We originally wanted to start with Notion, right? But then we just decided that we’re gonna go with the linear, and then with the linear, we’re just gonna have, like, separate boards for each.

38 00:05:03.880 00:05:15.390 Elizah Joy: So once a linear has been set up for them, and ready, because it’s… it’s not connected in Notion, but the tasks in there are the same with Notion.

39 00:05:15.500 00:05:17.230 Elizah Joy: We can close that off.

40 00:05:18.530 00:05:25.079 Rico Rejoso: Okay, let’s get that done before we close out Notion. And I know we already sent out a…

41 00:05:25.310 00:05:30.450 Rico Rejoso: A heads up to the team last week regarding to the archiving of the previous homepage, right?

42 00:05:30.750 00:05:32.680 Elizah Joy: Yeah, yeah, we did.

43 00:05:35.130 00:05:36.159 Rico Rejoso: Okay, great.

44 00:05:36.800 00:05:40.360 Rico Rejoso: So, if we ever redo that, I think everyone should be aware of it, at least.

45 00:05:42.170 00:05:45.640 Rico Rejoso: Okay, let’s try that for today. What other tasks do we have?

46 00:05:48.800 00:05:54.010 Elizah Joy: Mostly for operating and finance team on my end.

47 00:05:54.150 00:05:57.400 Elizah Joy: And then, yeah, the GDM team board.

48 00:05:57.510 00:06:04.640 Elizah Joy: For them, because we do promise them, and then had to give updates to Hannah on that one.

49 00:06:04.780 00:06:08.620 Elizah Joy: Because I haven’t, done much tasks yesterday.

50 00:06:09.340 00:06:11.249 Elizah Joy: So I’m catching up on them.

51 00:06:14.080 00:06:18.569 Rico Rejoso: Okay, yeah, let’s do that. Let’s focus on this project. I’ll show you the,

52 00:06:18.920 00:06:21.869 Rico Rejoso: Provided the finance team shared.

53 00:06:22.450 00:06:27.199 Rico Rejoso: first that the notions and stuff are good before you proceed on working on those things, okay?

54 00:06:27.440 00:06:29.179 Elizah Joy: Yep, okay, yep.

55 00:06:29.440 00:06:34.860 Rico Rejoso: No, I won’t… I mean… I mean, I’ll let you take a look at it, and we can,

56 00:06:35.300 00:06:44.300 Rico Rejoso: do-over concession, whether what should be the process where, operations should be involved, and map out everything… map everything out.

57 00:06:47.140 00:06:52.159 Rico Rejoso: What are… what are the other processes that we should be ma- should be mapping as per Sheshu?

58 00:06:53.280 00:06:55.330 Elizah Joy: For the finance team, right?

59 00:06:55.330 00:06:56.590 Rico Rejoso: Other than the finance.

60 00:06:57.050 00:07:02.179 Elizah Joy: Oh, other than the finance team, you mentioned having those,

61 00:07:02.630 00:07:06.309 Elizah Joy: Tasks from the, engineers that we have.

62 00:07:06.710 00:07:07.830 Rico Rejoso: Yeah.

63 00:07:07.830 00:07:10.420 Elizah Joy: Processes for those.

64 00:07:10.890 00:07:22.090 Rico Rejoso: You heard what I mentioned on the operating meeting earlier? I mentioned that, we wanted to gather those information async compared to what Cheshire was doing, which is during…

65 00:07:22.720 00:07:32.589 Rico Rejoso: During a meeting, right? And at the same time, we could get, like, their perspective on what they’re working. I was thinking, like, if we were to gather their feedback, we want to make sure that

66 00:07:35.290 00:07:48.169 Rico Rejoso: I mean, those are, like, their own tasks that they’re doing, because right now, they don’t have… I mean, the CSO and service leads are doing things accordingly to what they understand, right?

67 00:07:48.270 00:08:06.490 Rico Rejoso: Not based off a process or a guide that they have. Although we have the 40 in the Future document, which is basically a guide for all EPs, or delivery, delivery lead members. But we want to make sure that we map out all the process, so you might have to gather all this information first before we can think of the process to finalize and everything, okay?

68 00:08:06.810 00:08:15.779 Elizah Joy: Okay, yep. I started, I’ve heard back from Sam already, others I haven’t heard back from yet, but yeah, I’ll continue.

69 00:08:15.780 00:08:18.500 Rico Rejoso: What do you mean by her back? How did you get this information from?

70 00:08:18.500 00:08:32.710 Elizah Joy: Not the process, but, because, originally Sam, my question was from… was about Notion, but, because there were a few things in Notion that he hasn’t gone through yet, but, yeah.

71 00:08:33.049 00:08:47.750 Elizah Joy: But yeah, the process that he was, he said he’s gonna list out the processes that he’s wanted in the… not in Notion, but the processes he’s been, doing first. But yeah, just him at the…

72 00:08:48.060 00:09:01.170 Rico Rejoso: Let’s have that documented and do it async. I think they can better list all those tasks when they’re thinking of it, or once they’re doing it, right? Rather than having them hop off on a meeting and discuss those verbally.

73 00:09:01.690 00:09:04.620 Elizah Joy: Yeah, I do agree. I do agree.

74 00:09:06.410 00:09:09.019 Rico Rejoso: Okay, let’s create that, let’s have that. So it…

75 00:09:09.240 00:09:12.550 Rico Rejoso: Basically, the steps that we need to take is we have to create a page.

76 00:09:13.470 00:09:18.000 Rico Rejoso: Or a database, perhaps, or a table, then we have to send out those…

77 00:09:18.250 00:09:24.199 Rico Rejoso: links for them, for them to put in all the tasks that they’re working on as the CSO, SL, or EP.

78 00:09:25.150 00:09:28.950 Rico Rejoso: The EPU, let’s not take care of that. Let’s have Bryl do that, since…

79 00:09:29.400 00:09:33.460 Rico Rejoso: He’s working as an EP already for 4 projects or 4 clients.

80 00:09:33.890 00:09:40.149 Rico Rejoso: and map out those processes, and let’s just present the CSO and service lead process to them as well, and to UTAB.

81 00:09:40.880 00:09:41.490 Elizah Joy: Interesting.

82 00:09:45.260 00:09:48.580 Rico Rejoso: Okay, so you mentioned priorities for the day would be closing out Notion.

83 00:09:48.760 00:09:50.630 Rico Rejoso: When do you think can we get that done?

84 00:09:51.140 00:10:07.640 Elizah Joy: Once I’ve set up the original plan was to set up the linear board for the, GDM team. Once that’s organized, I actually could start, moving stuff for them if they haven’t already.

85 00:10:09.860 00:10:14.139 Elizah Joy: And then I think… Estimate would be about, like.

86 00:10:14.990 00:10:18.819 Elizah Joy: Within 2-3 hours, so that’s maximum.

87 00:10:19.790 00:10:32.950 Rico Rejoso: Would it be easier to move the task list or table database from the previous homepage to their current homepage, or do you want to put it directly to linear from the homepage, from the previous homepage?

88 00:10:33.400 00:10:40.069 Elizah Joy: Yeah, my take would be to just, move it first in the Notion homepage.

89 00:10:40.710 00:10:54.050 Elizah Joy: Yeah, move it first with the Notion homepage. I’m not… I’m not sure what, Shashu has mentioned to them before, but I think that’s the, best route to go for for now, because we mentioned that would be

90 00:10:54.600 00:11:03.339 Elizah Joy: closing off Notion today, but then once we’ve moved their remaining pages or other pages that they still have yet.

91 00:11:03.470 00:11:07.339 Elizah Joy: To move from the old homepage to the new one.

92 00:11:07.490 00:11:20.530 Elizah Joy: we can start. Even if they haven’t moved those already yet, we can start close… we can close off Notion, and then I can do the linear board for them, because it’s not entirely, like.

93 00:11:21.460 00:11:23.190 Elizah Joy: Dependent on each other.

94 00:11:24.560 00:11:25.220 Rico Rejoso: Okay.

95 00:11:25.510 00:11:27.240 Rico Rejoso: Oh yeah, that’s a problem.

96 00:11:27.360 00:11:34.690 Rico Rejoso: on the process that we’re doing, we kind of worked separately on the operations, so, like, what happened when Cheshire got off.

97 00:11:35.250 00:11:44.529 Rico Rejoso: was handed off to us. So we’re, like, in the… we’re, like, you know, in the dark on what’s happening, on what should be doing, and that’s part of the ticket. I think that’s not great management as well.

98 00:11:44.840 00:11:55.920 Rico Rejoso: Let’s try to avoid that, okay? Let’s converse what should be done, what are the steps to take. If we need to document it, let’s document it, okay? So everyone, ask your perspective on what’s working and what’s not, okay?

99 00:11:56.210 00:12:01.560 Elizah Joy: Yep. Just a question on that, right? Where do we wanna…

100 00:12:03.050 00:12:08.780 Elizah Joy: put in, like, the documentations that we… well, should I just put that in the operating manual?

101 00:12:09.560 00:12:10.400 Rico Rejoso: Which one?

102 00:12:10.720 00:12:13.550 Elizah Joy: Oh, the on… in our homepage.

103 00:12:14.120 00:12:15.350 Elizah Joy: The operation.

104 00:12:15.350 00:12:17.580 Rico Rejoso: What do you want to put there?

105 00:12:18.070 00:12:20.150 Elizah Joy: The documentation for these.

106 00:12:21.000 00:12:22.320 Rico Rejoso: For this kind of meeting.

107 00:12:22.570 00:12:27.720 Elizah Joy: Not this meeting, but, the changes that we’re doing, and stuff like that.

108 00:12:28.410 00:12:39.189 Rico Rejoso: I don’t think that we have to necessarily put up a document on how this process should work, it’s just simply respecting and make sure that whenever we’re doing stuff, everyone is aware of what we’re doing and not working on solo.

109 00:12:39.920 00:12:43.540 Elizah Joy: Okay, alright, I’ll just send you a message on Slack then.

110 00:12:44.140 00:12:54.840 Rico Rejoso: Yeah, and at the same time, let’s also inform. Like, what happened yesterday, whenever you’re not feeling well, let’s make sure that our stakeholders are also informed. They’re not clients, specifically external.

111 00:12:55.130 00:13:04.369 Rico Rejoso: they work within the company, so let’s make sure we inform them of what’s happening, alright? Because I cannot deliberately inform them about your situation.

112 00:13:04.660 00:13:07.640 Rico Rejoso: That wouldn’t be good for you to look at, right?

113 00:13:09.620 00:13:10.609 Rico Rejoso: You know what I mean.

114 00:13:11.030 00:13:11.540 Elizah Joy: Yep.

115 00:13:13.810 00:13:14.810 Rico Rejoso: Anything else?

116 00:13:15.610 00:13:20.619 Elizah Joy: Nothing else on my list for today, anxious things.

117 00:13:22.040 00:13:22.660 Rico Rejoso: Okay.

118 00:13:22.980 00:13:30.139 Rico Rejoso: Tom mentioned about removing part thumbs and donuts. Are you gonna do that, or is… or would UTAM take over that?

119 00:13:30.430 00:13:31.220 Elizah Joy: I…

120 00:13:31.730 00:13:35.629 Rico Rejoso: He has a few people on his list.

121 00:13:35.750 00:13:37.230 Elizah Joy: that he…

122 00:13:37.770 00:13:43.990 Elizah Joy: Don’t want them included in there, so what he’ll do is that he’ll remove… he mentioned that he will remove them from the

123 00:13:44.400 00:13:49.379 Elizah Joy: Coffee Buddies channel that we have, and then, what I’ll do is make sure that it’s

124 00:13:49.490 00:13:53.720 Elizah Joy: accurate, or are the same with Donut App.

125 00:13:54.820 00:13:55.470 Rico Rejoso: Okay.

126 00:13:58.250 00:14:02.250 Rico Rejoso: Alright, and he mentioned about the org chart, operations org chart.

127 00:14:02.250 00:14:03.820 Elizah Joy: Yeah.

128 00:14:03.930 00:14:06.020 Elizah Joy: Just the operations one.

129 00:14:06.240 00:14:08.489 Elizah Joy: Yeah, we don’t have that one yet.

130 00:14:09.880 00:14:12.570 Rico Rejoso: What’s your understanding about operations orchard?

131 00:14:13.210 00:14:21.749 Elizah Joy: Oh, the responsibilities that we covered. So I, from my understanding, it’s kind of… Like, the same with…

132 00:14:23.120 00:14:28.759 Elizah Joy: what you and… when we all… when we used to have session here, like.

133 00:14:28.930 00:14:41.499 Elizah Joy: the per person, like, you’ll cover it. You’ll be the main person responsible for recruitment and, the finance and stuff like that, and, like, on my end would be GDM,

134 00:14:41.810 00:14:45.640 Elizah Joy: And then Notion stuff… And then…

135 00:14:45.920 00:14:51.949 Elizah Joy: Those kind of things, but, mainly those, like, our responsibilities are…

136 00:14:53.170 00:15:02.810 Elizah Joy: List it out, so that we know which areas we cover, and making sure that we’re covering each areas that we, we need to cover.

137 00:15:03.840 00:15:07.490 Elizah Joy: And then there’s, like, a DRI directly for that.

138 00:15:08.260 00:15:10.660 Elizah Joy: Responsibilities or tasks.

139 00:15:10.940 00:15:11.640 Rico Rejoso: Okay.

140 00:15:12.600 00:15:18.659 Rico Rejoso: Alright, so, let’s also talk about hierarchy when it comes to operation.

141 00:15:18.660 00:15:19.490 Elizah Joy: Yeah.

142 00:15:19.860 00:15:23.900 Rico Rejoso: Okay, so previously, Shashu was the head of ops, then you, then me, right?

143 00:15:24.860 00:15:32.210 Rico Rejoso: I’m working splitways into sales and operations, so I have 10 hours of sales, 30 hours in the operations.

144 00:15:32.400 00:15:37.990 Rico Rejoso: So probably, you have… you are the only one that’s doing full-time operations right now, right?

145 00:15:38.560 00:15:39.690 Elizah Joy: That’s true, that’s true.

146 00:15:39.690 00:15:44.639 Rico Rejoso: Okay, and at the same time with the position that you’re in, you’re the operations manager. I’m simply operations.

147 00:15:45.560 00:15:47.139 Rico Rejoso: sales, okay?

148 00:15:47.150 00:15:48.709 Elizah Joy: So, you have…

149 00:15:50.170 00:15:59.399 Rico Rejoso: not on the level of what Shesh is doing. I know some would be heading or leading ops for the meantime, as we figure out the next steps, but…

150 00:15:59.770 00:16:02.779 Rico Rejoso: As an operations manager, I think you also have to step up.

151 00:16:03.250 00:16:04.270 Elizah Joy: Yeah.

152 00:16:05.340 00:16:11.259 Rico Rejoso: Okay? That includes ideation, at the same time proposing of what should be the next stuff. And also.

153 00:16:11.670 00:16:13.409 Rico Rejoso: Informing UTEM about it.

154 00:16:15.920 00:16:29.029 Rico Rejoso: Because executing is done… I mean, executing is easy, planning out the steps and process would be easy, but thinking of what should be worked on, and looking for ways to improve process and stuff like this and that.

155 00:16:29.270 00:16:31.879 Rico Rejoso: It’s a different kind of level, that’s why we…

156 00:16:32.030 00:16:37.210 Rico Rejoso: Opt to hire a manager or a head of operations.

157 00:16:38.080 00:16:43.579 Rico Rejoso: because I was… I mean, before we were executing it well, but right now we want to make sure that we ideate and make

158 00:16:44.050 00:16:50.239 Rico Rejoso: the operations department better than what we had before, right? I hope you understand what I’m saying, okay?

159 00:16:50.690 00:16:52.150 Elizah Joy: Yep, I do understand.

160 00:16:52.790 00:17:04.839 Rico Rejoso: Yeah, I’m just telling you that, because I’m not focused solely in operations, and I can’t really, you know, do what you guys should be doing, which is ideate and think of self-help to make operations better, and I want that coming from you guys.

161 00:17:05.599 00:17:06.319 Elizah Joy: Yeah.

162 00:17:06.619 00:17:11.569 Rico Rejoso: Apologies if I need to speak this out loud, because I don’t want to… I mean, I want to make sure I…

163 00:17:12.119 00:17:26.089 Rico Rejoso: send the message clear before I started working on other tasks, because I don’t want to overstep what you guys should be doing, and, you know, take your place and stuff. I don’t mean that, but if in case you’re not going to do that, then I’d definitely have to step up for you guys.

164 00:17:26.490 00:17:29.090 Elizah Joy: Yeah, yeah, no worries on that, yeah.

165 00:17:29.220 00:17:30.380 Elizah Joy: Thanks for that.

166 00:17:31.330 00:17:42.489 Rico Rejoso: Yeah, so that, yeah, I think that’s just it. Let’s just, you know, get the elephant out of the room. And, at the same time, let’s focus on some tasks that we have. Appreciate if you can, if you can…

167 00:17:43.190 00:17:47.450 Rico Rejoso: grade the next steps on the projects or tasks, priorities that…

168 00:17:47.570 00:17:54.399 Rico Rejoso: We have discussed during our operations meeting. Other than that, let’s make sure we present it to Utam, and before, I mean.

169 00:17:55.220 00:17:57.729 Rico Rejoso: Before 12 noon Eastern time.

170 00:17:58.160 00:17:59.730 Elizah Joy: Alright, alright.

171 00:18:00.720 00:18:06.200 Rico Rejoso: Okay, no worries, this will be the last time that you’ll hear from me regarding those kind of conversations, so I’ll just let you know that.

172 00:18:07.220 00:18:10.489 Elizah Joy: Yeah, yeah, sure, no worries on that, no worries.

173 00:18:10.670 00:18:13.130 Rico Rejoso: Yep, that’s it for me. Anything else? Questions that you have?

174 00:18:13.670 00:18:23.040 Elizah Joy: Nothing else on my end. I think it’s just sad, and if anything comes up, yeah, I’ll message you on Slack, and then I’ll keep you posted on Slack as well.

175 00:18:24.000 00:18:30.380 Elizah Joy: Okay, forgot to mention my recruiting stuff will always be recruitment legal if there are any legal contracts or ad hoc stuff.

176 00:18:30.380 00:18:36.620 Rico Rejoso: And at the same time, finance. I’ll be process… I’ll be… I mean, I’m currently… I had…

177 00:18:36.830 00:18:49.130 Rico Rejoso: reply to some stuff from the finance team, okay? That is a dedicated topic, by the way, when it comes to finance, so let’s make sure that we coordinate and make sure that all informations are aligned before we send out

178 00:18:49.900 00:18:51.570 Rico Rejoso: Or reply to them.

179 00:18:52.080 00:18:53.960 Elizah Joy: Okay, okay.

180 00:18:54.270 00:18:59.219 Rico Rejoso: Yep, that’s it for me. Thank you so much for your time. Let’s sink in if ever we need to, okay?

181 00:18:59.430 00:19:02.809 Elizah Joy: Yep, alright, I’ll let you know. Thank you so much.

182 00:19:02.810 00:19:03.850 Rico Rejoso: Alright, have a good one.

183 00:19:04.120 00:19:05.629 Elizah Joy: Thank you, bye.