Meeting Title: Ops Team Weekly Priorities Sync Date: 2026-02-11 Meeting participants: Sheshu Chandrasekar, Rico Rejoso, Elizah Joy
WEBVTT
1 00:00:25.040 ⇒ 00:00:26.509 Elizah Joy: Hi, guys.
2 00:00:33.080 ⇒ 00:00:33.750 Rico Rejoso: Hey, yup.
3 00:00:33.890 ⇒ 00:00:34.989 Sheshu Chandrasekar: Hey, Recony.
4 00:00:35.550 ⇒ 00:00:36.739 Sheshu Chandrasekar: Yep, I can hear you.
5 00:00:37.620 ⇒ 00:00:38.220 Rico Rejoso: Okay.
6 00:00:41.660 ⇒ 00:00:43.399 Rico Rejoso: Alright, so, wanna start off?
7 00:00:45.700 ⇒ 00:00:48.020 Sheshu Chandrasekar: Yes. One second.
8 00:00:57.300 ⇒ 00:01:04.540 Sheshu Chandrasekar: Okay, so for… so he wants it in a prior… okay, so I have two things I want to talk about. One is we need to figure out…
9 00:01:05.060 ⇒ 00:01:18.930 Sheshu Chandrasekar: the priorities and deprioritized list, so let’s start with that. I’ll tell you what my priorities are, or I think what the team’s priorities should be, and then you guys, of course, correct me if I’m wrong here.
10 00:01:19.060 ⇒ 00:01:21.659 Sheshu Chandrasekar: So first and foremost.
11 00:01:22.390 ⇒ 00:01:33.900 Sheshu Chandrasekar: we need to continue working on revamping the Notion, getting people in there by the 17th. I was looking through the Notion yesterday, and I was noticing how
12 00:01:34.090 ⇒ 00:01:44.949 Sheshu Chandrasekar: there are still some incomplete pages, so I’m gonna go in there and start tagging, but that is not our highest priority today. We can take care of that in the later half of the day.
13 00:01:44.950 ⇒ 00:01:45.800 Elizah Joy: So let’s…
14 00:01:45.800 ⇒ 00:01:48.920 Sheshu Chandrasekar: Let’s, leave that for now.
15 00:01:49.300 ⇒ 00:02:00.739 Sheshu Chandrasekar: My highest priorities is… the process map, which is the CSL, EPSL, daily, weekly, monthly cadence.
16 00:02:01.030 ⇒ 00:02:05.700 Sheshu Chandrasekar: and then finalize, like, the operating guide for the EPs, so I…
17 00:02:05.890 ⇒ 00:02:09.530 Sheshu Chandrasekar: Start thinking about writing policies on how do we, like.
18 00:02:09.960 ⇒ 00:02:16.069 Sheshu Chandrasekar: ask EPs to manage operating. Like, they need to be the point of contact, or, like, the, like…
19 00:02:16.330 ⇒ 00:02:19.759 Sheshu Chandrasekar: Kind of gate… not gatekeepers, per se, but kind of…
20 00:02:20.370 ⇒ 00:02:31.300 Sheshu Chandrasekar: the custodians of operating for their team, right? So that’s something I need to work on, that’s a priority, and then also finalize,
21 00:02:32.340 ⇒ 00:02:40.869 Sheshu Chandrasekar: kind of finalize the GTM process that we discussed yesterday. And that shouldn’t be that difficult, I’m actually gonna work on that in the next hour, Eliza, and I’m gonna hand it over to you.
22 00:02:41.120 ⇒ 00:02:41.670 Sheshu Chandrasekar: Okay.
23 00:02:42.230 ⇒ 00:02:49.250 Sheshu Chandrasekar: And if you can take that and just refine it, make it look pretty in that sense, add the flowchart and everything.
24 00:02:49.390 ⇒ 00:02:55.209 Sheshu Chandrasekar: we can send it to Luke’s and Hannah’s, awareness, and we can also tag UTOM there, just…
25 00:02:55.350 ⇒ 00:02:58.099 Sheshu Chandrasekar: Just so he has a broader awareness as well.
26 00:02:59.730 ⇒ 00:03:05.810 Sheshu Chandrasekar: I think things that are gonna be deprioritized, in my head, is…
27 00:03:06.190 ⇒ 00:03:12.540 Sheshu Chandrasekar: the Omni dashboard, I think Mustafa gave that video, and it seems pretty straightforward, so I say…
28 00:03:12.930 ⇒ 00:03:20.120 Sheshu Chandrasekar: Eliza, you and I, let’s, on Friday, let’s just block some time for one hour, and then we can just go through it, right?
29 00:03:21.460 ⇒ 00:03:25.620 Sheshu Chandrasekar: I think that would be… Pretty beneficial, and… and we can…
30 00:03:26.080 ⇒ 00:03:29.770 Sheshu Chandrasekar: we can work on that more next week. I don’t think it’s…
31 00:03:30.580 ⇒ 00:03:39.170 Sheshu Chandrasekar: per Utam’s, like, you know, request and guidance, I don’t think he wants us to work on that right now. So we can work on that next week, in full-fledged.
32 00:03:39.440 ⇒ 00:03:48.199 Sheshu Chandrasekar: And then… Rico with finance, I’m thinking we need to add… we need to get some… I don’t know… this is where I need some more context from you.
33 00:03:48.760 ⇒ 00:03:52.679 Sheshu Chandrasekar: He’s asking for some… some reports from the finance team.
34 00:03:52.850 ⇒ 00:03:55.840 Sheshu Chandrasekar: You know how I sent you that list of…
35 00:03:55.980 ⇒ 00:03:58.740 Sheshu Chandrasekar: reports yesterday, right? I don’t know…
36 00:03:59.240 ⇒ 00:04:04.439 Sheshu Chandrasekar: where you have that stored, and what you think would be useful for UTOM, and…
37 00:04:04.760 ⇒ 00:04:09.009 Sheshu Chandrasekar: and Robert. So, I think we need to discuss that, but…
38 00:04:09.490 ⇒ 00:04:22.229 Sheshu Chandrasekar: I think that’s a priority, just because I think Uten wants that, so I think these are my priorities, and not… and also, like, my deep priorities as well, so… I’m gonna let the… I’mma give you the floor.
39 00:04:30.760 ⇒ 00:04:36.099 Rico Rejoso: Yeah, I’m looking for the files that Finance forwarded, I guess it’s forwarded by Megan.
40 00:04:36.320 ⇒ 00:04:37.519 Rico Rejoso: I really haven’t.
41 00:04:37.650 ⇒ 00:04:39.460 Rico Rejoso: Take a look at it.
42 00:04:40.510 ⇒ 00:04:42.980 Rico Rejoso: I don’t know how to use it, to be honest.
43 00:04:44.190 ⇒ 00:04:46.639 Rico Rejoso: Meaning, like, it’s, like, not enough.
44 00:04:46.660 ⇒ 00:04:51.479 Sheshu Chandrasekar: file format that’s readable, or it’s, like, everything is confusing?
45 00:04:53.190 ⇒ 00:04:56.469 Rico Rejoso: Well, for me, it’s confusing. At the same time,
46 00:04:56.810 ⇒ 00:04:59.860 Rico Rejoso: I don’t really know what tasks are, you know.
47 00:05:00.120 ⇒ 00:05:08.449 Rico Rejoso: and close with, by Megan and the finance team. So, aside from invoicing, processing of payments,
48 00:05:09.740 ⇒ 00:05:24.329 Rico Rejoso: like, the end of month works that they do and everything, so I think I just need to get a better understanding on what they’re doing, because right now I’m just focusing on getting those times, I mean, those records, Clockify records to them, setting up those invoices for clients and for team members.
49 00:05:25.300 ⇒ 00:05:28.839 Rico Rejoso: At the end of month, and making sure that the clockifiers are updated.
50 00:05:29.110 ⇒ 00:05:35.020 Rico Rejoso: to help them out or ease them out when it comes to their finance duties. But for now, I… I mean…
51 00:05:35.400 ⇒ 00:05:39.329 Rico Rejoso: Other than that, I guess… I’m also in the blank, or…
52 00:05:40.180 ⇒ 00:05:42.089 Rico Rejoso: Where they at, or what they’re doing, but…
53 00:05:42.460 ⇒ 00:05:44.920 Rico Rejoso: Megan had been forwarding files.
54 00:05:45.270 ⇒ 00:05:50.629 Rico Rejoso: Like… I don’t know, like, every month.
55 00:05:51.000 ⇒ 00:05:54.219 Rico Rejoso: Closing the month in statements, but I haven’t really…
56 00:05:54.720 ⇒ 00:06:08.270 Rico Rejoso: you know, look into it and everything. But I guess, yeah, as you point out, department budgets and, you know, revenue and stuff should also be taken into account, too. So maybe we should take a look at it more, and I’ll try to gather those
57 00:06:08.410 ⇒ 00:06:11.009 Rico Rejoso: documents that Megan forwarded before.
58 00:06:12.020 ⇒ 00:06:13.480 Sheshu Chandrasekar: Okay, so…
59 00:06:15.340 ⇒ 00:06:24.280 Sheshu Chandrasekar: So, like, based on the list I sent you yesterday, we don’t have a lot of those documents, basically. And we just need to kind of narrow down 2 or 3 reporting
60 00:06:24.970 ⇒ 00:06:29.620 Sheshu Chandrasekar: Finance, like, tools that… or not tools, but finance reports that…
61 00:06:30.410 ⇒ 00:06:33.860 Sheshu Chandrasekar: we think Utam and Robert will find it useful, basically.
62 00:06:34.650 ⇒ 00:06:36.430 Rico Rejoso: Yeah, I think we just have to think of…
63 00:06:36.640 ⇒ 00:06:42.429 Rico Rejoso: I mean, you know, got a better understanding on the documents that the finance had forwarded, and
64 00:06:42.870 ⇒ 00:06:47.159 Rico Rejoso: see, I mean, reference it to what you have set out yesterday.
65 00:06:47.480 ⇒ 00:06:52.840 Rico Rejoso: See if that matches, or if we have those documents or not, and if not, maybe we can request.
66 00:06:53.050 ⇒ 00:06:53.890 Rico Rejoso: And stuff.
67 00:06:54.240 ⇒ 00:06:58.820 Sheshu Chandrasekar: Okay, yeah, where can I… Yeah, where can I find that, by the way?
68 00:06:59.780 ⇒ 00:07:03.060 Rico Rejoso: I’m looking and searching for it now, and I’ll forward it.
69 00:07:03.530 ⇒ 00:07:04.100 Sheshu Chandrasekar: Okay.
70 00:07:04.520 ⇒ 00:07:05.460 Sheshu Chandrasekar: Sounds good.
71 00:07:07.610 ⇒ 00:07:11.519 Sheshu Chandrasekar: Eliza, any priorities, deep priorities that you think we’re missing out here?
72 00:07:12.880 ⇒ 00:07:13.920 Elizah Joy: Mmm…
73 00:07:14.280 ⇒ 00:07:24.039 Elizah Joy: I think online, just a few things that we have in the Gantt chart. So, for the high priority stuff is the…
74 00:07:24.820 ⇒ 00:07:33.289 Elizah Joy: new client onboarding. So I think that’s almost done. It just needs to be closed off and then roll out to the team.
75 00:07:36.020 ⇒ 00:07:36.880 Sheshu Chandrasekar: Okay.
76 00:07:37.070 ⇒ 00:07:43.930 Elizah Joy: So yeah, new client onboarding… And then…
77 00:07:43.930 ⇒ 00:07:48.070 Rico Rejoso: If we’re… yeah, I’m sorry to cut you off. If we’re gonna reference the Instagram, let’s just…
78 00:07:48.390 ⇒ 00:07:53.330 Rico Rejoso: I mean, what have we presented to them already? We presented the AOR, right? The software expense.
79 00:07:54.380 ⇒ 00:07:55.330 Elizah Joy: Yeah.
80 00:07:55.570 ⇒ 00:08:00.200 Rico Rejoso: want legal contracts, we’ve walked through with Tom and Dad. Holly, help us out on that.
81 00:08:00.860 ⇒ 00:08:07.420 Rico Rejoso: the recruitment process, we’ve done that recently. The new client onboarding and the health tracker.
82 00:08:09.400 ⇒ 00:08:13.940 Rico Rejoso: We haven’t walked through with the team yet, since it’s not yet done, right?
83 00:08:14.420 ⇒ 00:08:22.079 Rico Rejoso: I mean, the client onboarding is done, we just need to present it to the team, but I was thinking, like, if we’re gonna present this one, might as well present the client contract, or since…
84 00:08:22.500 ⇒ 00:08:22.930 Elizah Joy: Yeah.
85 00:08:22.930 ⇒ 00:08:34.839 Rico Rejoso: I also informed you guys about it as well. So, that is still impending to be presented to the team or delivered to the team. Other than that, I guess the buddy program, the Donut app.
86 00:08:34.940 ⇒ 00:08:38.279 Rico Rejoso: I’ll be discussing this one with two thumb already.
87 00:08:38.799 ⇒ 00:08:40.619 Elizah Joy: Mmm, yeah, I…
88 00:08:40.709 ⇒ 00:08:59.189 Elizah Joy: to find the slides where that was mentioned, because we did went through the Buddy program and then the Donut app in one of our calls, and then, it was also mentioned that it’s, to URAM that’s been already closed off, and we’ve shared the stats last Friday Retro, but I was…
89 00:08:59.389 ⇒ 00:09:04.389 Elizah Joy: I can’t… I just can’t recall if it was in the slides, but…
90 00:09:04.499 ⇒ 00:09:07.389 Elizah Joy: It was already discussed with Duton.
91 00:09:08.310 ⇒ 00:09:13.390 Elizah Joy: Okay, good. So I think… Oh, maybe, on my end for the Donut app.
92 00:09:13.750 ⇒ 00:09:19.269 Elizah Joy: Sending that over again to him.
93 00:09:21.520 ⇒ 00:09:26.269 Elizah Joy: Like, the status of that, and then the updates, because that’s been already closed off for, like.
94 00:09:26.400 ⇒ 00:09:28.300 Elizah Joy: 2-3 weeks already.
95 00:09:31.820 ⇒ 00:09:34.989 Sheshu Chandrasekar: I think he… is he asking for, like, a bi-weekly update?
96 00:09:35.330 ⇒ 00:09:35.940 Sheshu Chandrasekar: Like, on.
97 00:09:35.940 ⇒ 00:09:36.310 Elizah Joy: Aww.
98 00:09:36.310 ⇒ 00:09:37.170 Sheshu Chandrasekar: We’ve done a program.
99 00:09:37.810 ⇒ 00:09:46.749 Elizah Joy: For the donut program, we do send… we do mention the stats during our Friday Retro, because that was what Clarence had.
100 00:09:46.850 ⇒ 00:09:54.149 Elizah Joy: suggested before to add those in the Friday… during the Friday retro, and then encourage those
101 00:09:54.540 ⇒ 00:09:58.000 Elizah Joy: the team members to do the Donut app.
102 00:09:58.460 ⇒ 00:10:03.380 Elizah Joy: pairings. We’ve been doing that for the past two Friday Retros.
103 00:10:04.880 ⇒ 00:10:07.560 Sheshu Chandrasekar: Got it. Okay, maybe moving forward…
104 00:10:08.560 ⇒ 00:10:12.779 Sheshu Chandrasekar: Because I don’t know why he’s bringing it up again if we already presented on Friday.
105 00:10:13.030 ⇒ 00:10:17.780 Sheshu Chandrasekar: Maybe, like, on our Monday calls, or Tuesday calls, we can…
106 00:10:18.050 ⇒ 00:10:20.949 Sheshu Chandrasekar: Kind of give them, like, a quick scorecard, saying, hey, like.
107 00:10:21.090 ⇒ 00:10:23.010 Sheshu Chandrasekar: Here are the stats of the donor program.
108 00:10:23.420 ⇒ 00:10:30.149 Elizah Joy: Okay, yeah, and then… but for the stats, because the pairing happens every, like, every two weeks.
109 00:10:31.960 ⇒ 00:10:33.809 Elizah Joy: So we give him the stats.
110 00:10:34.280 ⇒ 00:10:40.719 Sheshu Chandrasekar: Yeah, maybe then… yeah, okay then let’s just do every two weeks, because you’re saying we won’t have enough data, right?
111 00:10:41.070 ⇒ 00:10:42.040 Elizah Joy: Yeah…
112 00:10:42.040 ⇒ 00:10:42.610 Sheshu Chandrasekar: Okay.
113 00:10:43.550 ⇒ 00:10:44.120 Elizah Joy: Okay.
114 00:10:44.120 ⇒ 00:10:52.119 Rico Rejoso: Yeah, then just let him know that we’ve already presented the data. I remember you presented it last, last Friday retro, right?
115 00:10:52.570 ⇒ 00:10:53.330 Elizah Joy: Yeah, yeah.
116 00:10:53.330 ⇒ 00:10:57.230 Rico Rejoso: So we got from 50% to down to, like, 13, 20%.
117 00:10:57.410 ⇒ 00:10:59.890 Elizah Joy: Yeah, 15 to 13%.
118 00:11:00.020 ⇒ 00:11:01.329 Elizah Joy: It decreased.
119 00:11:01.330 ⇒ 00:11:14.809 Rico Rejoso: But let’s… let’s just reiterate that one, since we already, you know, presented it before. And also, let’s present some of the… I mean, let’s also mention that some of the high-pire stuff are almost done, and we’re focused on the high-pire stuff to end this quarter, right? I mean, that is…
120 00:11:14.810 ⇒ 00:11:15.140 Elizah Joy: Yeah.
121 00:11:15.140 ⇒ 00:11:16.169 Rico Rejoso: many projects we have.
122 00:11:17.370 ⇒ 00:11:18.010 Elizah Joy: along with the…
123 00:11:18.010 ⇒ 00:11:20.869 Rico Rejoso: project that he’s proposing for this week, right?
124 00:11:20.870 ⇒ 00:11:21.220 Elizah Joy: Mmm.
125 00:11:21.220 ⇒ 00:11:21.940 Rico Rejoso: And we can take it.
126 00:11:22.070 ⇒ 00:11:27.030 Rico Rejoso: you know, bandwidth to take on those projects? What do you think, Shash?
127 00:11:27.030 ⇒ 00:11:27.560 Elizah Joy: in.
128 00:11:30.140 ⇒ 00:11:33.730 Sheshu Chandrasekar: Sorry, can you repeat that one more time, please? Sorry, I know he spoke a lot.
129 00:11:35.050 ⇒ 00:11:41.279 Rico Rejoso: Yeah, I’m sorry. What I meant is that we’ve… I mean, we’re almost done with the high priority projects, right?
130 00:11:41.390 ⇒ 00:11:43.640 Rico Rejoso: on our list. We just have the client.
131 00:11:43.870 ⇒ 00:11:45.920 Rico Rejoso: Health Tracker and the new onboarding.
132 00:11:46.060 ⇒ 00:12:03.859 Rico Rejoso: To, you know, to finalize with. And what’s remaining are the low-price stuff. We can just mention that we have this one, and let him assess us, whichever, or whatever should we be prioritizing, since we have, like, the revenue dashboard, the cost dashboard, and, you know, generation tool here as the low-price stuff.
133 00:12:04.030 ⇒ 00:12:06.560 Rico Rejoso: Or the next project that we’ll be working on.
134 00:12:06.680 ⇒ 00:12:17.399 Rico Rejoso: Right? And let him decide which to prioritize for this week, since he also suggested, like, a few projects that we should… if we can add for this week, since we have, like, bandwidth to take on, right?
135 00:12:17.730 ⇒ 00:12:31.129 Sheshu Chandrasekar: Yeah. Okay, yeah, I’m done. What we need to do then is saying, hey, this is what we think are high priorities, and what we’re deprioritizing, just give us your feedback. Like, I don’t want to…
136 00:12:32.340 ⇒ 00:12:43.869 Sheshu Chandrasekar: like, yes, I want his feedback, but I want… when we present to him, this is what we’re working on for this week, 100%, like, I want him to be like, okay, yeah, this makes sense, right? And then, if he feels like we’re in the wrong track, then…
137 00:12:44.110 ⇒ 00:12:49.919 Sheshu Chandrasekar: then he can give us some suggestions. But let’s… let’s be concrete on our end, and then we can… I think we’ll be good.
138 00:12:51.900 ⇒ 00:13:00.419 Rico Rejoso: I mean, we don’t have any high-priced stuff to focus on for this week, to be honest, so it’s just the low-priced stuff that’s remaining to end up this quarter.
139 00:13:00.630 ⇒ 00:13:13.159 Sheshu Chandrasekar: Yeah, and that’s good, right? I think that’s a good thing, because then that’s showing that we have a good, healthy backlog. So we can just say that, hey, like, a lot of our high priority items we finished, now it’s just rolling out, now we’re gonna move on to the low priority items. So…
140 00:13:13.160 ⇒ 00:13:15.049 Rico Rejoso: And here at the low private projects.
141 00:13:15.490 ⇒ 00:13:20.060 Rico Rejoso: And just let them know that what we can prioritize… well, what we can prior for this week.
142 00:13:20.230 ⇒ 00:13:22.510 Rico Rejoso: Let him, you know, juggle things up.
143 00:13:23.240 ⇒ 00:13:27.279 Rico Rejoso: But what he wants to… what he wants us to work on for this week.
144 00:13:32.290 ⇒ 00:13:37.850 Sheshu Chandrasekar: Okay, yeah, that makes sense. Okay, next up…
145 00:13:38.230 ⇒ 00:13:39.910 Sheshu Chandrasekar: What else do we want to cover?
146 00:13:41.440 ⇒ 00:13:45.639 Rico Rejoso: What I forwarded was, like, the recurring stuff and things that I’m working on.
147 00:13:45.910 ⇒ 00:13:47.420 Rico Rejoso: Like, for this week as well.
148 00:13:47.630 ⇒ 00:13:53.329 Rico Rejoso: Those are, like, specific tasks. I’m not sure if we should mention that one, or if we should mention it by project.
149 00:13:53.640 ⇒ 00:13:55.340 Rico Rejoso: Not by task.
150 00:13:55.830 ⇒ 00:13:56.600 Rico Rejoso: You know.
151 00:13:57.510 ⇒ 00:14:03.850 Sheshu Chandrasekar: 100%, yeah, so, like, kind of like Notion project, process mapping, yeah, let’s do that.
152 00:14:04.590 ⇒ 00:14:06.630 Rico Rejoso: You can point out the recurring stuff, which…
153 00:14:06.890 ⇒ 00:14:09.850 Rico Rejoso: Contract management and, you know, the recruiting stuff.
154 00:14:10.800 ⇒ 00:14:11.370 Sheshu Chandrasekar: Yeah.
155 00:14:11.370 ⇒ 00:14:15.309 Rico Rejoso: Projects that we, you know, we need to prioritize every week, every day.
156 00:14:17.160 ⇒ 00:14:33.140 Sheshu Chandrasekar: Yeah, makes sense. I think, moving forward, I think we just need to bucket ops into, like, certain things, right? Like, for example, Rico, you’ll kind of be, like, the head of, like, finance, contract, legal, because I’m assuming you’re the wizard at it, so,
157 00:14:33.590 ⇒ 00:14:39.290 Sheshu Chandrasekar: let’s say you’re that person, and then, Eliza, you’re kind of on the go-to-market culture…
158 00:14:39.880 ⇒ 00:14:40.530 Elizah Joy: Hmm.
159 00:14:40.820 ⇒ 00:14:47.930 Sheshu Chandrasekar: Dashboarding stuff, and then… I’ll take care of, like, anything that’s, like, client delivery, right?
160 00:14:48.340 ⇒ 00:14:51.979 Sheshu Chandrasekar: And anything that keeps, like, leadership and…
161 00:14:52.420 ⇒ 00:14:55.950 Sheshu Chandrasekar: And us, like, intact, basically. Let me just take care of that.
162 00:14:58.270 ⇒ 00:14:58.990 Elizah Joy: I think…
163 00:14:59.220 ⇒ 00:15:02.380 Sheshu Chandrasekar: That should be structured moving forward, if that makes sense.
164 00:15:03.470 ⇒ 00:15:14.149 Elizah Joy: Just on my end, I did saw a message from Utam, like, Rika was handling a lot of stuff for the, contracts, onboarding, and then the…
165 00:15:14.280 ⇒ 00:15:17.190 Elizah Joy: recruitment, right? So I think we should…
166 00:15:17.620 ⇒ 00:15:19.620 Elizah Joy: Still health freak on that.
167 00:15:20.170 ⇒ 00:15:20.910 Elizah Joy: So that means…
168 00:15:20.910 ⇒ 00:15:21.760 Sheshu Chandrasekar: 100%.
169 00:15:21.930 ⇒ 00:15:22.550 Elizah Joy: It’s late.
170 00:15:22.550 ⇒ 00:15:33.720 Rico Rejoso: I mean, I’ll create a workflow for it, and make sure that you guys, like, are aware on how the process goes, and every time, then you can, like, back me up and take off some of the routes if you guys have bandwidth, right?
171 00:15:33.840 ⇒ 00:15:45.669 Rico Rejoso: That’s not a problem. I’m also gonna lay out the process for it and make sure that… I mean, we do have, like, documentations for it already, but I just want to make sure I share it to you guys, so you guys know what to do and everything whenever I’m out.
172 00:15:46.380 ⇒ 00:15:49.910 Sheshu Chandrasekar: Yeah, it makes sense. Enrico, it’s not like, yeah, we’re always gonna help you.
173 00:15:52.990 ⇒ 00:15:58.820 Rico Rejoso: Yeah, yeah, I mean, yeah, I understand. I mean, we just… I mean, that’s… I mean, your plan, Shashi, to have, like, a focus area.
174 00:15:59.110 ⇒ 00:16:05.549 Rico Rejoso: for each one of us, that’s great, to be honest. I mean, so we will not be lost in, you know, what should be doing and stuff.
175 00:16:05.780 ⇒ 00:16:08.680 Rico Rejoso: And make sure that we have, you know, some things that we can work on.
176 00:16:11.590 ⇒ 00:16:17.770 Sheshu Chandrasekar: Okay, yeah, sounds good. Let’s… let me… I’m gonna communicate that to Utam, just so he’s aware, because…
177 00:16:19.420 ⇒ 00:16:27.500 Sheshu Chandrasekar: Yeah, maybe I need to formalize it, because I did discuss with him last Friday, like, how this is how I want ops team to be structured, and he understood it, but I think…
178 00:16:27.600 ⇒ 00:16:31.670 Sheshu Chandrasekar: I think I just need to pen it in, and… you know.
179 00:16:31.870 ⇒ 00:16:34.299 Sheshu Chandrasekar: Just for assurance, if anything, so…
180 00:16:35.580 ⇒ 00:16:40.600 Rico Rejoso: It’s like just probing if, you know… If our answers are, like.
181 00:16:41.000 ⇒ 00:16:48.030 Rico Rejoso: are what is according to plan, and if it’s not, and if you, like, provide the different answer for the same questions, it’s definitely gonna find out.
182 00:16:49.340 ⇒ 00:16:51.809 Sheshu Chandrasekar: Wait, I’m… I didn’t understand the question. What was that?
183 00:16:52.300 ⇒ 00:17:02.909 Rico Rejoso: I mean, it’s like… he’s just, like, probing and, you know, making sure that this same answer you provided on the same question before, I mean, something like that. He tends to do that one.
184 00:17:03.370 ⇒ 00:17:08.839 Rico Rejoso: before, like, it’s gonna… you answered that question before already, right? And it’s gonna.
185 00:17:08.849 ⇒ 00:17:09.849 Sheshu Chandrasekar: Yeah.
186 00:17:11.510 ⇒ 00:17:13.050 Sheshu Chandrasekar: Oh, so you’re saying he does that often?
187 00:17:13.050 ⇒ 00:17:18.120 Rico Rejoso: Yeah, I mean, he’s just gonna double-check on things to make sure that, you know, everything’s in line.
188 00:17:18.900 ⇒ 00:17:21.720 Sheshu Chandrasekar: Yeah, I feel like, yeah, I’m…
189 00:17:22.380 ⇒ 00:17:35.939 Sheshu Chandrasekar: I was thinking about it yesterday, and I’m gonna be honest here, like, I think I just became way too reactive, because I thought we aligned on things, like, the linear board. Like, I thought he knew, like, this is the plan, right?
190 00:17:36.530 ⇒ 00:17:39.980 Sheshu Chandrasekar: So yeah, I definitely became a little bit more reactive, but moving forward, if…
191 00:17:41.170 ⇒ 00:17:49.350 Sheshu Chandrasekar: like, he asked… he asked questions again, like, double questioning. I’m gonna definitely consult you guys first, and then give him a better answer, so just so…
192 00:17:49.390 ⇒ 00:17:55.029 Rico Rejoso: Just so I don’t miss anything, and maybe if I’m incorrect, you guys can call me out on it immediately.
193 00:17:55.030 ⇒ 00:17:58.780 Sheshu Chandrasekar: And, you know, we can look strong as a team moving forward.
194 00:18:00.490 ⇒ 00:18:01.939 Rico Rejoso: Yeah, that’s great, yeah.
195 00:18:04.780 ⇒ 00:18:05.980 Rico Rejoso: adapt yourself.
196 00:18:07.660 ⇒ 00:18:08.380 Sheshu Chandrasekar: For sure.
197 00:18:09.190 ⇒ 00:18:09.710 Rico Rejoso: Okay.
198 00:18:09.910 ⇒ 00:18:15.550 Rico Rejoso: Alright, so, game plan, assure you’ll be replying to that message.
199 00:18:15.550 ⇒ 00:18:33.489 Sheshu Chandrasekar: Yeah, I’ll be replying, I’ll give him a list of priorities and deep priorities. I’m gonna first run it by, in our group chat, correct me if I’m wrong there, and then I’m gonna kind of give him, like… I’m also gonna put in the… how we’re organizing ops moving forward, kind of, like, thread. But that’ll be a separate thread that I’ll send out in an hour.
200 00:18:33.960 ⇒ 00:18:39.880 Sheshu Chandrasekar: And then Eliza, I’m gonna go ahead and send you that go-to-market process based on yesterday’s conversation.
201 00:18:40.000 ⇒ 00:18:43.289 Sheshu Chandrasekar: If I can… if you can work on that for the next, like.
202 00:18:43.730 ⇒ 00:18:49.670 Sheshu Chandrasekar: hour or two after I send it to you. Let’s, let’s try to send that over to Hannah and Luke.
203 00:18:49.980 ⇒ 00:18:50.620 Elizah Joy: Mmm.
204 00:18:50.620 ⇒ 00:18:54.910 Sheshu Chandrasekar: For me, like, at 12 o’clock, standard time, so…
205 00:18:55.200 ⇒ 00:18:59.959 Sheshu Chandrasekar: We can get their feedback, and then I can also loop in Uten, saying, hey, like.
206 00:19:00.700 ⇒ 00:19:07.099 Sheshu Chandrasekar: I need your guidance here. Like, I need… or, I mean, just Robert, because he’s more involved in the go-to-market process.
207 00:19:07.470 ⇒ 00:19:09.080 Elizah Joy: Okay.
208 00:19:09.190 ⇒ 00:19:22.150 Elizah Joy: Just a quick question on my end, like, so you’ll also be covering… or you’ll be responding to Utram, right? So will you also be covering the donut stuff that he was asking for?
209 00:19:22.150 ⇒ 00:19:26.090 Sheshu Chandrasekar: Yeah, I’ll take care of that. I’ll just confirm with you before I send that message, though.
210 00:19:26.550 ⇒ 00:19:45.449 Elizah Joy: Okay, okay. And then there’s this, thing that he asked me to do, like, like, this daily stand-up message on, the operations channel, so I’ll just, like, moving forward, I’ll just do that one after our calls, so that,
211 00:19:46.130 ⇒ 00:19:49.380 Elizah Joy: UTAM is also aligned with their daily priorities.
212 00:19:50.010 ⇒ 00:19:57.360 Sheshu Chandrasekar: Yeah, let’s skip this one for today, but I’ll also mention that message saying, moving forward, we realize it’s gonna take care of, like.
213 00:19:57.930 ⇒ 00:19:59.250 Sheshu Chandrasekar: post…
214 00:19:59.250 ⇒ 00:19:59.870 Elizah Joy: leave.
215 00:19:59.870 ⇒ 00:20:03.479 Sheshu Chandrasekar: Yeah. Both sync call updates and then end-of-day updates.
216 00:20:03.820 ⇒ 00:20:05.080 Sheshu Chandrasekar: Just for awareness.
217 00:20:05.930 ⇒ 00:20:10.070 Sheshu Chandrasekar: And also, I think something we need to do moving forward, so…
218 00:20:11.010 ⇒ 00:20:22.159 Sheshu Chandrasekar: let’s not be… I don’t want to be last minute on the… that one-hour ops sync meeting we have, so I propose, on Friday, we take, like, 30-45 minutes.
219 00:20:22.840 ⇒ 00:20:29.140 Sheshu Chandrasekar: Just sit together, and then let’s just hammer out everything we need to do for that, for that deck.
220 00:20:29.480 ⇒ 00:20:44.890 Sheshu Chandrasekar: so on… when Monday or Tuesday comes around, we’re not, like, scrambling to, like, put our updates in. And we… and it gives us time to kind of, like, reassess what went well that week, and then moving next… moving into next week, like, what we need to prioritize. I think that would be a really good…
221 00:20:45.400 ⇒ 00:20:47.119 Sheshu Chandrasekar: Like, plan moving forward.
222 00:20:47.710 ⇒ 00:20:53.599 Elizah Joy: Yeah, I do agree. I think it’s just last week we did the Notion walkthrough slides, like, right.
223 00:20:53.600 ⇒ 00:21:03.339 Sheshu Chandrasekar: Yeah, and it was a retro, so I understand. So… but I just, you know, let’s just make that a regular cadence for our team. Just so, like, you know.
224 00:21:04.850 ⇒ 00:21:09.530 Sheshu Chandrasekar: we look good, right? That’s, like, my biggest thing. Like, I want all of us to look good, so…
225 00:21:10.060 ⇒ 00:21:10.800 Sheshu Chandrasekar: Yeah.
226 00:21:11.970 ⇒ 00:21:13.190 Elizah Joy: Yeah, I do agree.
227 00:21:16.730 ⇒ 00:21:25.979 Sheshu Chandrasekar: Okay, cool. If that’s… if that’s it, I’m gonna just start drafting, send this message in our… in our group chat, and then I’m gonna reply to Utam, and then…
228 00:21:26.260 ⇒ 00:21:28.530 Sheshu Chandrasekar: Yeah, let’s… let’s get the ball rolling today.
229 00:21:29.200 ⇒ 00:21:30.260 Rico Rejoso: Yeah, I…
230 00:21:30.840 ⇒ 00:21:31.640 Sheshu Chandrasekar: Yeah, go.
231 00:21:31.640 ⇒ 00:21:32.580 Rico Rejoso: Yeah, sorry.
232 00:21:33.040 ⇒ 00:21:33.699 Elizah Joy: I agree with you.
233 00:21:33.700 ⇒ 00:21:39.800 Rico Rejoso: I mean, since you’re working on the delivery team, right, I just need, like,
234 00:21:40.060 ⇒ 00:21:42.299 Rico Rejoso: Things that you can ask them, like.
235 00:21:42.420 ⇒ 00:21:45.600 Rico Rejoso: how do they measure, especially for the CSO?
236 00:21:45.830 ⇒ 00:21:51.620 Rico Rejoso: How do they measure, like, client satisfaction? What are the metrics and stuff?
237 00:21:51.720 ⇒ 00:21:58.339 Rico Rejoso: Right? Because maybe we could… I just need that for the client health tracker. I mean, just want to make sure that, you know, we have those.
238 00:21:58.540 ⇒ 00:22:05.220 Rico Rejoso: We can set up the metrics and criteria, on how satisfied a client is.
239 00:22:05.380 ⇒ 00:22:07.670 Rico Rejoso: And how we gauge that.
240 00:22:07.670 ⇒ 00:22:08.260 Sheshu Chandrasekar: Okay.
241 00:22:09.410 ⇒ 00:22:10.670 Rico Rejoso: That’s a big game.
242 00:22:10.670 ⇒ 00:22:15.550 Sheshu Chandrasekar: I will ask Pranavan. I know there’s some CSOs I’m talking with right now, so I’ll ask him.
243 00:22:16.140 ⇒ 00:22:16.820 Rico Rejoso: Thank you so much.
244 00:22:17.340 ⇒ 00:22:18.209 Sheshu Chandrasekar: Yeah, of course.
245 00:22:19.190 ⇒ 00:22:33.239 Elizah Joy: Just one last thing on my end. So, one question Udam also asked was, the cursor, the repo and the cursor, like, Rika, are you using cursor now instead of ChatGPT?
246 00:22:36.490 ⇒ 00:22:38.830 Rico Rejoso: I don’t know where to use Cursor, to be honest, ultimately.
247 00:22:38.830 ⇒ 00:22:46.049 Sheshu Chandrasekar: You know what? Actually, I’ve been using Cursor. Let’s just book some time today, or tomorrow morning, and I’ll walk you guys through it.
248 00:22:46.740 ⇒ 00:22:47.689 Rico Rejoso: Yeah, yeah, sure.
249 00:22:47.880 ⇒ 00:22:48.310 Elizah Joy: Damn.
250 00:22:48.310 ⇒ 00:22:55.929 Rico Rejoso: Let’s create, you know, a documentation as well on how to use Cursor for new, for incoming members, assuming that there’s.
251 00:22:55.930 ⇒ 00:22:59.879 Sheshu Chandrasekar: We don’t need to do that, the documentation part, because…
252 00:23:00.130 ⇒ 00:23:11.110 Sheshu Chandrasekar: I’ll show you tomorrow, you’ll understand it. At first, it may seem daunting, but I promise you, like, the GitHub that they have, like, it has everything that we need to get Cursor up and running.
253 00:23:12.220 ⇒ 00:23:19.890 Sheshu Chandrasekar: But, yeah, if you want to schedule some time today, with Carson, just let me know. I’m happy to help you guys out there.
254 00:23:21.660 ⇒ 00:23:23.249 Rico Rejoso: Sure, yeah, today would be great.
255 00:23:23.700 ⇒ 00:23:24.229 Sheshu Chandrasekar: Let’s do it then.
256 00:23:24.230 ⇒ 00:23:28.440 Rico Rejoso: So you can also add it on your list for reporting to you, that we’re gonna have a walkthrough.
257 00:23:29.240 ⇒ 00:23:38.429 Sheshu Chandrasekar: Yeah, I’m not gonna… I’m not gonna add that to the list, because I think that’s just, like, a housekeeping thing with ops, but I will… what I’ll do is, when you,
258 00:23:39.390 ⇒ 00:23:46.269 Sheshu Chandrasekar: when you click on it, when you create that, you know, event on the calendar, just add UTAM, but just say that
259 00:23:46.660 ⇒ 00:23:49.330 Sheshu Chandrasekar: In that, in the description to say, show you to teach.
260 00:23:49.430 ⇒ 00:23:54.490 Sheshu Chandrasekar: cursor and stuff like that. Just so he has awareness.
261 00:23:56.040 ⇒ 00:23:56.640 Rico Rejoso: Okay.
262 00:23:57.400 ⇒ 00:23:57.970 Rico Rejoso: Gotcha.
263 00:23:57.970 ⇒ 00:24:03.829 Sheshu Chandrasekar: Yeah, because I don’t… I mean, I’m… it’d be great if he hops on, but I don’t expect him to.
264 00:24:03.930 ⇒ 00:24:06.589 Sheshu Chandrasekar: Just because, given his schedule today.
265 00:24:07.790 ⇒ 00:24:09.650 Rico Rejoso: He’ll hop on, trust me.
266 00:24:09.650 ⇒ 00:24:11.230 Sheshu Chandrasekar: Go hop on, okay, yeah.
267 00:24:11.230 ⇒ 00:24:12.590 Rico Rejoso: Yeah, I believe it’s gonna be.
268 00:24:12.590 ⇒ 00:24:18.980 Sheshu Chandrasekar: Yeah, I… you know what? Now you’re right. I think about it because, like, he is a huge advocate of curses, so…
269 00:24:19.450 ⇒ 00:24:24.789 Sheshu Chandrasekar: You know what, actually, let me, let me take point on that, I’ll create the event, and then I’ll add them as optional.
270 00:24:25.670 ⇒ 00:24:26.400 Rico Rejoso: Okay, yeah.
271 00:24:26.400 ⇒ 00:24:28.230 Sheshu Chandrasekar: Yeah, that would make more sense.
272 00:24:29.530 ⇒ 00:24:30.730 Rico Rejoso: Alrighty, thank you.
273 00:24:30.970 ⇒ 00:24:33.619 Sheshu Chandrasekar: Yeah. Alright guys, anything else?
274 00:24:34.730 ⇒ 00:24:36.610 Elizah Joy: Nothing else on my end.
275 00:24:37.020 ⇒ 00:24:44.040 Sheshu Chandrasekar: Okay, perfect. I’m gonna drop this message, send it over to you guys, and then… yeah. I think we’re… I think we should be good.
276 00:24:44.810 ⇒ 00:24:45.779 Rico Rejoso: Thank you, guys.
277 00:24:45.780 ⇒ 00:24:48.630 Sheshu Chandrasekar: Yeah. Alright guys, let me know if anything pops up.
278 00:24:50.460 ⇒ 00:24:50.910 Elizah Joy: Alright.
279 00:24:50.910 ⇒ 00:24:51.230 Rico Rejoso: already.
280 00:24:51.960 ⇒ 00:24:52.779 Sheshu Chandrasekar: Thank you.