Meeting Title: Ops Sync Date: 2026-02-10 Meeting participants: Elizah Joy, Rico Rejoso, Sheshu Chandrasekar
WEBVTT
1 00:01:41.360 ⇒ 00:01:42.170 Sheshu Chandrasekar: Hey, everyone.
2 00:01:42.740 ⇒ 00:01:43.410 Elizah Joy: Yay.
3 00:01:45.340 ⇒ 00:01:46.190 Rico Rejoso: Hey, guys.
4 00:01:48.300 ⇒ 00:01:49.069 Sheshu Chandrasekar: How’s it going?
5 00:01:50.850 ⇒ 00:01:55.500 Rico Rejoso: Good. Just executing some of what we discussed earlier.
6 00:01:56.100 ⇒ 00:01:57.649 Sheshu Chandrasekar: Yeah, no, absolutely.
7 00:01:58.940 ⇒ 00:02:06.949 Sheshu Chandrasekar: Cool, I guess let’s just jump in. I mean, I guess first thing that’s, like, on top of my mind is linear stuff.
8 00:02:07.210 ⇒ 00:02:08.330 Elizah Joy: Oh.
9 00:02:08.960 ⇒ 00:02:12.130 Sheshu Chandrasekar: I’m curious if we can just go into it right now and just…
10 00:02:12.240 ⇒ 00:02:14.740 Sheshu Chandrasekar: Figure out what’s completed and stuff like that.
11 00:02:15.450 ⇒ 00:02:16.910 Sheshu Chandrasekar: So we can clean it up a little bit.
12 00:02:18.010 ⇒ 00:02:19.850 Rico Rejoso: Shouldn’t take more than 10 minutes.
13 00:02:28.260 ⇒ 00:02:32.089 Elizah Joy: Mmm, do we want to start with the, operations, too?
14 00:02:32.580 ⇒ 00:02:33.739 Sheshu Chandrasekar: Yeah, let’s do ops for now.
15 00:02:37.380 ⇒ 00:02:39.009 Elizah Joy: This is spinning.
16 00:02:43.400 ⇒ 00:02:47.759 Elizah Joy: So, our chart’s still in review… so…
17 00:02:57.040 ⇒ 00:03:01.720 Sheshu Chandrasekar: So, wait, when you look at linear tickets, you don’t go under cycles and current?
18 00:03:02.620 ⇒ 00:03:03.160 Rico Rejoso: Yep.
19 00:03:04.170 ⇒ 00:03:08.479 Rico Rejoso: Go to the current cycle, this is the overall view of all the issues that we have for the ops team.
20 00:03:09.050 ⇒ 00:03:18.649 Sheshu Chandrasekar: Okay, so if we scroll down, I remember seeing some things that… okay, like, for example, OPS337, the cancel unused tools and expenses, that’s completed, right?
21 00:03:19.390 ⇒ 00:03:21.370 Sheshu Chandrasekar: We had a meeting on it.
22 00:03:22.350 ⇒ 00:03:26.879 Rico Rejoso: Did we get a list of tools that we should be canceling? Because I didn’t get any.
23 00:03:27.370 ⇒ 00:03:32.069 Elizah Joy: Yep, so just a few, things left, because that wasn’t…
24 00:03:32.260 ⇒ 00:03:36.100 Elizah Joy: Closed off yet, because we still have the…
25 00:03:36.480 ⇒ 00:03:42.170 Elizah Joy: requests from Luke before. At the moment, Luke has been using, Robert’s
26 00:03:42.630 ⇒ 00:03:52.079 Elizah Joy: Sales Navigator, so that one needs to be canceled and then moved to… Like, a team subscription.
27 00:03:53.640 ⇒ 00:03:54.500 Sheshu Chandrasekar: Okay.
28 00:03:54.720 ⇒ 00:04:00.190 Sheshu Chandrasekar: I mean, do we have, like, a due date on when we’re gonna do that, or has that not been set yet?
29 00:04:00.530 ⇒ 00:04:06.569 Elizah Joy: The due date, I think it’s second week of… about this week of February.
30 00:04:06.770 ⇒ 00:04:17.750 Elizah Joy: for Robert’s subscription, because once that’s, before a Robert’s subscription ends, we have to, like, cancel that one so that we can…
31 00:04:18.360 ⇒ 00:04:20.789 Elizah Joy: Renegotiate the contract for that.
32 00:04:22.110 ⇒ 00:04:27.319 Sheshu Chandrasekar: Okay, let’s make a note of that, and then let’s have a due date, because I think we can close that out easily.
33 00:04:27.400 ⇒ 00:04:32.429 Elizah Joy: Yeah, let me close this out, and I’ll just create a new ticket for…
34 00:04:32.770 ⇒ 00:04:33.460 Sheshu Chandrasekar: Okay.
35 00:04:34.110 ⇒ 00:04:34.820 Elizah Joy: Okay.
36 00:04:35.280 ⇒ 00:04:38.880 Sheshu Chandrasekar: And then for Moody and Forging the Future… oh, sorry, Rico, you were saying something?
37 00:04:38.880 ⇒ 00:04:40.089 Rico Rejoso: I’m sorry, I’ll…
38 00:04:40.360 ⇒ 00:04:49.780 Rico Rejoso: Just in regards to that, just create a ticket under exec review. I’ll create a view for Tom and Robert, just, you know, take a look at what they need approval with.
39 00:04:50.420 ⇒ 00:04:51.110 Elizah Joy: Nope.
40 00:04:51.870 ⇒ 00:04:52.580 Rico Rejoso: Yeah.
41 00:04:52.970 ⇒ 00:04:56.000 Elizah Joy: For the Sales Navigator, right?
42 00:04:56.000 ⇒ 00:05:01.430 Rico Rejoso: Yeah, we haven’t got any decision yet whether we can… or a confirmation whether we can, you know, pay the team.
43 00:05:01.690 ⇒ 00:05:03.900 Rico Rejoso: God for other sales, right?
44 00:05:04.610 ⇒ 00:05:05.880 Elizah Joy: Yep, not yet.
45 00:05:06.050 ⇒ 00:05:09.259 Rico Rejoso: Yeah, let’s get out of focus. It’s the second week, I guess.
46 00:05:09.630 ⇒ 00:05:10.520 Elizah Joy: Okay.
47 00:05:13.380 ⇒ 00:05:14.820 Rico Rejoso: Yeah, go ahead, Cheshire, sorry.
48 00:05:15.070 ⇒ 00:05:21.750 Sheshu Chandrasekar: Oh, no, you’re good. And also, it says… okay, cool.
49 00:05:21.750 ⇒ 00:05:22.820 Rico Rejoso: Assign it to a dog.
50 00:05:23.450 ⇒ 00:05:24.230 Elizah Joy: Oh, okay.
51 00:05:26.590 ⇒ 00:05:29.810 Sheshu Chandrasekar: Yeah, let’s have a due date there. Like, let’s,
52 00:05:30.630 ⇒ 00:05:33.659 Sheshu Chandrasekar: Push it, like, 2 or 3 days before the actual due date.
53 00:05:35.560 ⇒ 00:05:38.889 Sheshu Chandrasekar: So, for example, you said next two weeks it’s.
54 00:05:38.900 ⇒ 00:05:41.809 Rico Rejoso: That’s when the Sales Navigator’s gonna be renewed, right?
55 00:05:42.070 ⇒ 00:05:43.170 Elizah Joy: Yeah.
56 00:05:43.890 ⇒ 00:05:47.709 Sheshu Chandrasekar: Okay, let’s get that done by end of this week, if anything.
57 00:05:52.870 ⇒ 00:05:58.370 Sheshu Chandrasekar: Okay, update org chart, okay, we can definitely figure that out. Okay, and then in progress…
58 00:06:00.210 ⇒ 00:06:04.619 Sheshu Chandrasekar: Let’s see, access requests… oh yeah, I mean, we gave Gabriel access, right?
59 00:06:06.350 ⇒ 00:06:14.549 Rico Rejoso: Not yet. We are confirming the drive, Sheriff from Lutam. Lutam hasn’t, come back with us with any updates for that.
60 00:06:14.550 ⇒ 00:06:19.750 Sheshu Chandrasekar: Okay, let’s… let’s follow up with them end of day today, and get that closed out as well.
61 00:06:19.900 ⇒ 00:06:22.899 Sheshu Chandrasekar: We can get… definitely get that closed out, because it’s not…
62 00:06:24.460 ⇒ 00:06:28.990 Sheshu Chandrasekar: Like, I don’t know if Gabe even needs it now, so… just…
63 00:06:29.170 ⇒ 00:06:31.379 Sheshu Chandrasekar: I had a note asking if Jade needs it.
64 00:06:32.500 ⇒ 00:06:35.289 Rico Rejoso: Yeah, he made that request. I confirmed with him.
65 00:06:35.560 ⇒ 00:06:36.730 Sheshu Chandrasekar: You confirmed it? Okay.
66 00:06:36.920 ⇒ 00:06:37.450 Rico Rejoso: Yes.
67 00:06:38.140 ⇒ 00:06:49.319 Sheshu Chandrasekar: Okay, and then moving, forging the future to Notion, Eliza, remember last week we were talking about how we want to break up the… that document into digestible formats? I think we can definitely get that done today. I think it’s key to…
68 00:06:49.560 ⇒ 00:06:50.580 Sheshu Chandrasekar: I, I…
69 00:06:50.620 ⇒ 00:07:01.920 Elizah Joy: I still have to move the S… like, the… those are 3 pages, the day and the life of CSO, SL Syneeps, and after that, that’s good to go for today.
70 00:07:02.590 ⇒ 00:07:05.420 Sheshu Chandrasekar: Okay, so you think we can get that done today or tomorrow?
71 00:07:05.580 ⇒ 00:07:06.929 Elizah Joy: Today, yeah.
72 00:07:07.130 ⇒ 00:07:11.400 Sheshu Chandrasekar: Sure, okay, cool. Let’s, let’s update that, Yeah.
73 00:07:11.840 ⇒ 00:07:13.960 Elizah Joy: Let’s see… Okay.
74 00:07:14.940 ⇒ 00:07:17.680 Sheshu Chandrasekar: Cool, let’s see what else do we have, in the to-do.
75 00:07:31.350 ⇒ 00:07:35.299 Sheshu Chandrasekar: check for interviews, I mean, that’s ongoing right now,
76 00:07:37.530 ⇒ 00:07:45.649 Sheshu Chandrasekar: Oh, define policy, contract a hire pathway, rate adjustment cadence. That’s been in the backlog since November 11th. Interesting.
77 00:07:47.180 ⇒ 00:07:53.539 Sheshu Chandrasekar: So, wait, Rico, I think you were talking to me about this last week. Can you give me a little bit more update and some… some context there?
78 00:07:53.730 ⇒ 00:07:54.620 Rico Rejoso: Yeah, which one?
79 00:07:54.940 ⇒ 00:07:58.559 Sheshu Chandrasekar: the Ops 226?
80 00:07:58.980 ⇒ 00:07:59.580 Elizah Joy: Yeah.
81 00:08:04.470 ⇒ 00:08:06.140 Rico Rejoso: Right, they just won’t…
82 00:08:09.160 ⇒ 00:08:13.980 Sheshu Chandrasekar: Is that a finance thing, or is that more of a… executive leadership.
83 00:08:14.150 ⇒ 00:08:15.840 Sheshu Chandrasekar: Item that we need to work on.
84 00:08:17.760 ⇒ 00:08:23.509 Rico Rejoso: Yeah, I think this is done. Since we have this, it’s basically, for the leveling guide.
85 00:08:24.060 ⇒ 00:08:24.780 Sheshu Chandrasekar: Okay.
86 00:08:24.780 ⇒ 00:08:25.810 Elizah Joy: Hmm.
87 00:08:26.250 ⇒ 00:08:39.599 Rico Rejoso: yeah, to give room for, you know, increase and to increase retention as well. I mean, rate increase and to increase retention. But since we have a leveling, compensation calculator that should be
88 00:08:39.940 ⇒ 00:08:42.640 Rico Rejoso: I mean, that the EA team should be working on with.
89 00:08:42.809 ⇒ 00:08:50.199 Rico Rejoso: You can help them define how much the rate should they provide from the start, and how they can increase more in the future.
90 00:08:50.360 ⇒ 00:08:52.309 Rico Rejoso: So I think this is, like, we can close this out.
91 00:08:54.820 ⇒ 00:08:57.389 Sheshu Chandrasekar: Okay, let’s… let’s mark that then. We’re good.
92 00:08:59.880 ⇒ 00:09:04.119 Sheshu Chandrasekar: Send note for incoming holidays, let’s complete that, I think that’s done.
93 00:09:04.460 ⇒ 00:09:05.639 Rico Rejoso: It’s dead, it’s done.
94 00:09:05.950 ⇒ 00:09:06.520 Sheshu Chandrasekar: Yeah.
95 00:09:06.740 ⇒ 00:09:12.489 Sheshu Chandrasekar: What else? Check for interviews, I think you’re doing that right now, Rico. It’s part of your…
96 00:09:12.950 ⇒ 00:09:15.060 Sheshu Chandrasekar: You’ve been doing that, right? So…
97 00:09:15.060 ⇒ 00:09:17.429 Rico Rejoso: Yeah, it’s, it’s, it’s a weekly one.
98 00:09:17.430 ⇒ 00:09:20.089 Sheshu Chandrasekar: It’s an ongoing recurring… yeah, makes sense. And then…
99 00:09:20.690 ⇒ 00:09:26.460 Sheshu Chandrasekar: Add recruiting updates to weekly operations meeting agenda. Let’s complete that. That’s… Yeah.
100 00:09:28.160 ⇒ 00:09:31.080 Elizah Joy: I think this one is done. We did this.
101 00:09:31.720 ⇒ 00:09:35.790 Elizah Joy: a few… Like, during the retro.
102 00:09:36.130 ⇒ 00:09:37.060 Sheshu Chandrasekar: Okay, word.
103 00:09:37.340 ⇒ 00:09:38.630 Sheshu Chandrasekar: Okay, I like that.
104 00:09:39.180 ⇒ 00:09:42.119 Sheshu Chandrasekar: Reviewed the Team Pulse Survey form? How about that one?
105 00:09:45.170 ⇒ 00:09:49.260 Rico Rejoso: We’re good with this This is Lauren’s task before.
106 00:09:53.660 ⇒ 00:09:54.290 Sheshu Chandrasekar: Awesome.
107 00:09:56.500 ⇒ 00:10:00.130 Sheshu Chandrasekar: Check for… okay. What about check due invoice? What does that mean?
108 00:10:02.290 ⇒ 00:10:07.949 Rico Rejoso: That’s a recurring one. It’s just a reminder for me to make sure that we have sent out all the invoices on the finance…
109 00:10:08.530 ⇒ 00:10:15.199 Sheshu Chandrasekar: Okay, complete audit poly… can we actually have a tag in front of it saying recurring?
110 00:10:15.530 ⇒ 00:10:18.669 Sheshu Chandrasekar: Like, for check due invoice, like, just tag it as recurring.
111 00:10:22.250 ⇒ 00:10:23.890 Rico Rejoso: Yeah, I don’t think we have that one.
112 00:10:25.260 ⇒ 00:10:26.680 Rico Rejoso: We have the kind of tag.
113 00:10:29.710 ⇒ 00:10:31.439 Rico Rejoso: But we can add a label for it.
114 00:10:31.770 ⇒ 00:10:33.100 Sheshu Chandrasekar: Yeah, let’s just create a label.
115 00:10:34.690 ⇒ 00:10:36.680 Sheshu Chandrasekar: Can you do multiple labels, or no?
116 00:10:37.040 ⇒ 00:10:37.929 Rico Rejoso: Yeah, we’re good.
117 00:10:38.200 ⇒ 00:10:38.910 Sheshu Chandrasekar: Okay.
118 00:10:45.180 ⇒ 00:10:46.650 Elizah Joy: And then this one.
119 00:10:48.320 ⇒ 00:10:53.269 Sheshu Chandrasekar: Okay, how about the legal… review the following contracts? I see this as an escalation mode right now.
120 00:10:55.220 ⇒ 00:10:57.029 Rico Rejoso: Yeah, that’s a recurring one.
121 00:10:57.500 ⇒ 00:11:03.020 Rico Rejoso: Okay. That, the invoice, the operating, and the interview. Those are 4 recurrent… weekly recurrence.
122 00:11:03.810 ⇒ 00:11:05.360 Sheshu Chandrasekar: Let’s… let’s add that then.
123 00:11:09.640 ⇒ 00:11:11.580 Sheshu Chandrasekar: How about complete audit policy?
124 00:11:12.660 ⇒ 00:11:15.469 Rico Rejoso: That’s true, Tom, but I think we’re done with this.
125 00:11:15.910 ⇒ 00:11:17.960 Sheshu Chandrasekar: Okay, let’s… Complete that.
126 00:11:21.160 ⇒ 00:11:23.590 Sheshu Chandrasekar: And, yeah, it’s the second one, Eliza.
127 00:11:23.950 ⇒ 00:11:24.330 Elizah Joy: this.
128 00:11:24.640 ⇒ 00:11:26.610 Sheshu Chandrasekar: We can mark that as, complete.
129 00:11:26.860 ⇒ 00:11:28.549 Sheshu Chandrasekar: Oh, okay, nevermind, I see it now.
130 00:11:31.420 ⇒ 00:11:38.490 Sheshu Chandrasekar: Okay, cool. I still need to work on the sales linear board, so I’ll work on that at some point today. That’s a low priority item for me right now.
131 00:11:41.240 ⇒ 00:11:45.759 Sheshu Chandrasekar: Conduct stakeholder interviews on ops gaps, okay, how about that one?
132 00:11:48.680 ⇒ 00:11:50.400 Sheshu Chandrasekar: Ops 229 ticket.
133 00:11:51.010 ⇒ 00:11:57.040 Elizah Joy: I think this was assigned to me. I’m not entirely sure of the context for this one.
134 00:11:57.340 ⇒ 00:11:59.299 Sheshu Chandrasekar: Okay, let’s just archive it or something.
135 00:11:59.540 ⇒ 00:12:01.419 Rico Rejoso: Yeah, we can cancel this one.
136 00:12:01.450 ⇒ 00:12:06.079 Sheshu Chandrasekar: Yeah, because I’m doing that right now. I think we’re always doing that, so that’s part of…
137 00:12:06.280 ⇒ 00:12:08.050 Sheshu Chandrasekar: Oh wait, let’s see what it says here.
138 00:12:08.050 ⇒ 00:12:08.940 Elizah Joy: Oh, okay.
139 00:12:09.390 ⇒ 00:12:10.920 Sheshu Chandrasekar: Oh, who’s Lauren, by the way?
140 00:12:11.820 ⇒ 00:12:15.780 Rico Rejoso: Lauren came in as a People Ops,
141 00:12:16.480 ⇒ 00:12:18.480 Rico Rejoso: Let’s call it that. People obstacle lead.
142 00:12:19.070 ⇒ 00:12:20.460 Rico Rejoso: But, yeah.
143 00:12:20.960 ⇒ 00:12:25.489 Rico Rejoso: She has other priorities, so we had to let her go. Lauren Ward?
144 00:12:25.820 ⇒ 00:12:26.135 Elizah Joy: Mmm…
145 00:12:27.620 ⇒ 00:12:30.260 Rico Rejoso: Did Upm introduce you to her? I’ll share?
146 00:12:30.500 ⇒ 00:12:32.800 Rico Rejoso: Not sure. But yeah, we can cancel that out.
147 00:12:33.270 ⇒ 00:12:35.630 Sheshu Chandrasekar: Okay. Wait, so she’s no longer at the company?
148 00:12:36.510 ⇒ 00:12:39.200 Rico Rejoso: Yeah, this… I mean, she’s kind of flooring.
149 00:12:40.110 ⇒ 00:12:40.840 Sheshu Chandrasekar: Gotcha.
150 00:12:44.700 ⇒ 00:12:48.930 Sheshu Chandrasekar: How about follow up with Holly on the employee handbook? I know she’s not as involved anymore.
151 00:12:49.070 ⇒ 00:12:50.599 Sheshu Chandrasekar: So, does that matter?
152 00:12:51.490 ⇒ 00:12:52.730 Rico Rejoso: No. Do we need that?
153 00:12:53.010 ⇒ 00:13:01.050 Rico Rejoso: We didn’t really… this is for the Brainforge policy that I created, but they mentioned creating a new one, and they didn’t end up working on it. Maybe we can cancel this out.
154 00:13:01.570 ⇒ 00:13:02.779 Sheshu Chandrasekar: Okay, let’s cancel it then.
155 00:13:09.560 ⇒ 00:13:17.829 Sheshu Chandrasekar: Okay, cool. Look at that, we cleared a lot of things already. Okay, send CC Statement to finance… is that a recur… I’m guessing that’s recurring.
156 00:13:18.320 ⇒ 00:13:20.059 Rico Rejoso: Yeah. Where’s that?
157 00:13:20.630 ⇒ 00:13:21.600 Elizah Joy: Oh, this one.
158 00:13:23.640 ⇒ 00:13:24.949 Rico Rejoso: Oh, ready for work.
159 00:13:26.120 ⇒ 00:13:29.910 Rico Rejoso: Yeah, we’re… I think that’s where… wait, let me see…
160 00:13:30.550 ⇒ 00:13:32.030 Rico Rejoso: I think I’m good with that.
161 00:13:33.840 ⇒ 00:13:35.649 Rico Rejoso: Yeah, this should be good.
162 00:13:41.970 ⇒ 00:13:46.829 Sheshu Chandrasekar: see possible applicants on onlinejobs.ph. Is that the Philippines domain?
163 00:13:47.140 ⇒ 00:13:49.039 Rico Rejoso: Yup, we can cancel this out.
164 00:13:49.470 ⇒ 00:13:50.080 Sheshu Chandrasekar: Okay.
165 00:13:54.010 ⇒ 00:13:54.589 Rico Rejoso: Yeah.
166 00:13:54.590 ⇒ 00:13:56.150 Sheshu Chandrasekar: How about Investigate HIPAA?
167 00:14:00.340 ⇒ 00:14:01.420 Rico Rejoso: Okay.
168 00:14:01.600 ⇒ 00:14:07.979 Rico Rejoso: The requirement is good. Let me check this out, this one, sure, that’ll be good.
169 00:14:27.770 ⇒ 00:14:30.859 Rico Rejoso: I mean, we finalized this lack of Zoom etiquette guidelines, right?
170 00:14:34.030 ⇒ 00:14:38.620 Elizah Joy: I don’t, for Zoom, I don’t… We do have… That…
171 00:14:38.790 ⇒ 00:14:43.429 Sheshu Chandrasekar: I mean, we have an existing one, it’s just a snap. We do have an existing one, I remember seeing it.
172 00:14:43.950 ⇒ 00:14:44.740 Rico Rejoso: Yeah.
173 00:14:45.010 ⇒ 00:14:45.910 Sheshu Chandrasekar: I think…
174 00:14:45.910 ⇒ 00:14:47.180 Elizah Joy: Slack, yeah.
175 00:14:47.180 ⇒ 00:14:51.949 Sheshu Chandrasekar: I think we should just combine them both, if anything. That’s kind of, like, what my thinking is.
176 00:14:52.870 ⇒ 00:14:56.330 Sheshu Chandrasekar: So, I mean, this is a low priority item, I think we can…
177 00:14:56.510 ⇒ 00:14:58.550 Sheshu Chandrasekar: We can hammer this out on a Friday.
178 00:14:58.700 ⇒ 00:14:59.950 Rico Rejoso: So maybe…
179 00:15:00.200 ⇒ 00:15:09.479 Sheshu Chandrasekar: Eliza, Rico, or… we can just… all three of you, or all three of us, we can just get on a call or something, or if you want, someone wants to take a first pass, that works too.
180 00:15:10.680 ⇒ 00:15:12.600 Rico Rejoso: For the etiquette guidance?
181 00:15:12.600 ⇒ 00:15:13.400 Sheshu Chandrasekar: Yeah.
182 00:15:17.080 ⇒ 00:15:20.570 Rico Rejoso: Which one… I mean, I think you guys presented a new one. I mean…
183 00:15:21.110 ⇒ 00:15:28.080 Sheshu Chandrasekar: I think we have a Zoom one, we do have a Zoom one, for sure. I just think Rico, I mean, sorry, the Tom asked for a Slack one.
184 00:15:28.590 ⇒ 00:15:32.180 Elizah Joy: We have the Slack one, we’ve announced that in…
185 00:15:32.420 ⇒ 00:15:34.980 Elizah Joy: Let me just find… and we’ve…
186 00:15:35.380 ⇒ 00:15:37.210 Sheshu Chandrasekar: Oh, there it is. Oh, okay.
187 00:15:37.210 ⇒ 00:15:40.930 Elizah Joy: Very quickly, but I, I think it still needs to be reviewed.
188 00:15:42.940 ⇒ 00:15:43.420 Elizah Joy: So, yeah.
189 00:15:43.420 ⇒ 00:15:43.800 Sheshu Chandrasekar: Okay.
190 00:15:44.280 ⇒ 00:15:45.910 Elizah Joy: Same document for that.
191 00:15:47.720 ⇒ 00:15:49.970 Sheshu Chandrasekar: Okay, so this needs to be more team-facing.
192 00:15:52.700 ⇒ 00:15:54.749 Elizah Joy: Mmm, yeah, it’s same facing.
193 00:15:55.320 ⇒ 00:15:57.039 Sheshu Chandrasekar: This is team-facing right here?
194 00:15:57.040 ⇒ 00:15:58.570 Elizah Joy: Hmm. Yeah.
195 00:15:58.760 ⇒ 00:16:00.429 Sheshu Chandrasekar: Okay, so who needs to review it?
196 00:16:01.980 ⇒ 00:16:04.430 Elizah Joy: Well, what happened here was…
197 00:16:04.850 ⇒ 00:16:10.520 Elizah Joy: we’ve added this, like, I think last 10 minutes before the Friday retro call, and I said that I.
198 00:16:10.520 ⇒ 00:16:11.950 Sheshu Chandrasekar: Oh, right, okay.
199 00:16:11.950 ⇒ 00:16:15.109 Elizah Joy: So yeah, it hasn’t been reviewed.
200 00:16:20.480 ⇒ 00:16:23.759 Elizah Joy: But I based this one on the…
201 00:16:24.170 ⇒ 00:16:26.680 Elizah Joy: When I had the onboarding call with Rico.
202 00:16:28.150 ⇒ 00:16:35.430 Elizah Joy: So yeah, and then the expectations from UDOM to turn on the… Notifications during working hours.
203 00:16:37.320 ⇒ 00:16:38.650 Sheshu Chandrasekar: Okay.
204 00:16:39.280 ⇒ 00:16:44.520 Sheshu Chandrasekar: Okay, I mean, so we need UTAM’s approval or something here, or…
205 00:16:44.670 ⇒ 00:16:46.980 Sheshu Chandrasekar: I could read through it and just…
206 00:16:46.980 ⇒ 00:16:47.540 Elizah Joy: Hmm.
207 00:16:47.660 ⇒ 00:16:53.589 Elizah Joy: Yeah, I think you can, but yeah, this was already sent to Udon, but I think… I don’t think he hasn’t reviewed this one.
208 00:16:53.820 ⇒ 00:16:56.789 Sheshu Chandrasekar: Okay, then we can just mark this as done. Let’s just mark it as done.
209 00:16:57.070 ⇒ 00:16:59.199 Sheshu Chandrasekar: Because I don’t think he really cares.
210 00:16:59.540 ⇒ 00:17:01.379 Sheshu Chandrasekar: Because he has other things, yeah.
211 00:17:03.210 ⇒ 00:17:08.159 Elizah Joy: And then for… this one…
212 00:17:08.630 ⇒ 00:17:13.010 Sheshu Chandrasekar: We don’t need to combine Slack and Zoom, we can just keep them separate.
213 00:17:13.010 ⇒ 00:17:13.849 Elizah Joy: Okay.
214 00:17:14.450 ⇒ 00:17:16.690 Sheshu Chandrasekar: It is… it makes no sense for us to do that.
215 00:17:17.109 ⇒ 00:17:19.459 Elizah Joy: So, let’s close this off.
216 00:17:19.710 ⇒ 00:17:20.850 Sheshu Chandrasekar: Yeah, let’s close it off.
217 00:17:25.069 ⇒ 00:17:30.200 Sheshu Chandrasekar: Two-week survey from new hires and buddies. I don’t know what that means. Oh, that…
218 00:17:30.200 ⇒ 00:17:32.279 Elizah Joy: For the, Buddy program.
219 00:17:32.840 ⇒ 00:17:38.800 Elizah Joy: Got it. Yeah, we haven’t had, like, a couple of… New hires to test.
220 00:17:38.800 ⇒ 00:17:39.450 Sheshu Chandrasekar: Yo.
221 00:17:39.790 ⇒ 00:17:41.270 Elizah Joy: So it’s still in the backlog.
222 00:17:41.830 ⇒ 00:17:43.489 Sheshu Chandrasekar: Makes sense, let’s cancel that then.
223 00:17:45.700 ⇒ 00:17:47.360 Sheshu Chandrasekar: I don’t know if that’s needed right now.
224 00:17:48.660 ⇒ 00:17:49.830 Elizah Joy: Okay.
225 00:17:50.960 ⇒ 00:17:53.429 Sheshu Chandrasekar: Enable option 2 in ramp. What’s that one?
226 00:17:54.150 ⇒ 00:17:59.670 Rico Rejoso: Yeah, I haven’t looked into it. Actually, I don’t think it’s a high priority, but let’s just keep it for now. Let me…
227 00:17:59.670 ⇒ 00:18:00.750 Sheshu Chandrasekar: Let’s keep it? Okay.
228 00:18:01.460 ⇒ 00:18:04.449 Sheshu Chandrasekar: Can we just assign, like, a due date of some sort, just so it just…
229 00:18:04.570 ⇒ 00:18:07.890 Sheshu Chandrasekar: It doesn’t, like, get… it doesn’t live in backlog forever.
230 00:18:08.960 ⇒ 00:18:14.319 Rico Rejoso: Yeah, that’s upward, next week, so it’s just not high-priced.
231 00:18:14.950 ⇒ 00:18:15.510 Sheshu Chandrasekar: Okay.
232 00:18:15.700 ⇒ 00:18:19.990 Sheshu Chandrasekar: Yeah, because I see it’s been created July 2025, okay.
233 00:18:19.990 ⇒ 00:18:20.720 Rico Rejoso: Yeah.
234 00:18:21.220 ⇒ 00:18:28.409 Sheshu Chandrasekar: Alright, I think we’re good. I mean, look, we cleared a lot. I think moving forward in our syncs, we can… if we have any requests.
235 00:18:28.620 ⇒ 00:18:31.360 Sheshu Chandrasekar: Or anything that we need to do on our to-do item.
236 00:18:31.520 ⇒ 00:18:35.310 Sheshu Chandrasekar: I think we should just look at the linear board in the start of our call, and just…
237 00:18:35.670 ⇒ 00:18:39.639 Sheshu Chandrasekar: Keep it… keep it clean and… and, have a good hygiene on it.
238 00:18:39.900 ⇒ 00:18:44.690 Rico Rejoso: Yeah, another thing would be, like, for the triage To go to triage, yeah.
239 00:18:44.690 ⇒ 00:18:46.059 Sheshu Chandrasekar: Yeah, let’s go to triage, yeah.
240 00:18:47.690 ⇒ 00:18:52.209 Sheshu Chandrasekar: Yeah, I don’t know what this means. I mean, I missed yesterday, all of yesterday, so I’m…
241 00:18:52.420 ⇒ 00:18:53.969 Sheshu Chandrasekar: I know there was a lot of ex…
242 00:18:54.160 ⇒ 00:18:57.730 Sheshu Chandrasekar: A lot of tickets that came in, so can you just walk me through this real quick?
243 00:18:58.140 ⇒ 00:19:08.890 Rico Rejoso: I mean, this is just, the current that we have here that was set up 13 hours ago. That was just, like, I think we’re almost testing out. Yeah. …the automation, so we could calculate that out. But…
244 00:19:08.890 ⇒ 00:19:09.530 Sheshu Chandrasekar: Okay.
245 00:19:09.530 ⇒ 00:19:12.640 Rico Rejoso: Just a standard process whenever we got triage, because…
246 00:19:12.820 ⇒ 00:19:15.790 Rico Rejoso: For me, whenever we got one, I…
247 00:19:15.900 ⇒ 00:19:17.799 Rico Rejoso: tend to work on it ASAP.
248 00:19:17.980 ⇒ 00:19:27.020 Rico Rejoso: Which we have to determine up by, how to prioritize which one of which should we, like, you know, work on things, and which one we can delay for.
249 00:19:27.650 ⇒ 00:19:41.810 Rico Rejoso: Because, I mean, they’re not tagging it if it’s a high prior or not, whenever you’re creating those tickets or making those requests, so I think it’s, you know, hard for us to determine whether we could work on this one on a later date, or if we should work on it.
250 00:19:42.520 ⇒ 00:19:47.010 Sheshu Chandrasekar: Yeah, that’s kind of, like, my thing, right? Like, what I presented at Utama is, like.
251 00:19:48.090 ⇒ 00:19:49.810 Sheshu Chandrasekar: If we have expense requests.
252 00:19:50.260 ⇒ 00:19:56.290 Sheshu Chandrasekar: What… when do we approve them, when do we decline them, and when do we send that to a finance team?
253 00:19:56.720 ⇒ 00:19:59.220 Sheshu Chandrasekar: That’s, like, kind of, like, the big questions that I have.
254 00:19:59.510 ⇒ 00:20:00.720 Sheshu Chandrasekar: Because I feel like…
255 00:20:01.270 ⇒ 00:20:09.969 Sheshu Chandrasekar: we’re doing that on a very ad hoc basis. I feel like we can create, like, a structured process. I feel like at some point, AI can just, like, do it for us. Once we have…
256 00:20:10.110 ⇒ 00:20:13.849 Sheshu Chandrasekar: like, a good, repeatable process built in. That’s why I wanted.
257 00:20:14.440 ⇒ 00:20:18.499 Rico Rejoso: Yeah, sorry to cut you off, but initially, Utah mentioned, like.
258 00:20:18.700 ⇒ 00:20:24.940 Rico Rejoso: Whenever we got any expense requests, like tools, softwares, or maybe, you know, equipment.
259 00:20:25.250 ⇒ 00:20:30.119 Rico Rejoso: We, like, just set it on a weekly basis, and have them approve it during that meeting.
260 00:20:31.070 ⇒ 00:20:31.770 Rico Rejoso: Right.
261 00:20:32.250 ⇒ 00:20:33.779 Sheshu Chandrasekar: They mentioned it before.
262 00:20:33.850 ⇒ 00:20:46.359 Rico Rejoso: And I think that’s just one thing that we have to add to our agenda for our operation meeting with our stakeholders in order to come to, like, have a list of the expenses that were requested prior week.
263 00:20:46.650 ⇒ 00:20:53.480 Rico Rejoso: To present it to him and, you know, find out which should… which should be approved and which would be denied.
264 00:20:57.360 ⇒ 00:20:58.080 Sheshu Chandrasekar: Got it.
265 00:20:59.610 ⇒ 00:21:04.630 Rico Rejoso: And we haven’t really added that with the original thing, or I don’t… I don’t know, I don’t think we haven’t gotten… we haven’.
266 00:21:04.630 ⇒ 00:21:05.279 Elizah Joy: Love it.
267 00:21:05.760 ⇒ 00:21:06.310 Rico Rejoso: You recall?
268 00:21:06.310 ⇒ 00:21:06.840 Elizah Joy: Oh my god.
269 00:21:06.840 ⇒ 00:21:07.470 Rico Rejoso: with you.
270 00:21:07.470 ⇒ 00:21:18.449 Elizah Joy: Yeah, we don’t… we did not get any requests for this week from the team, or on, like, access requests, but for expense, we did not have any, so the…
271 00:21:19.430 ⇒ 00:21:28.569 Elizah Joy: Like, basically, the expense that were requested, like, previous weeks are still the same with this week, so we did not have that in our agenda today.
272 00:21:38.930 ⇒ 00:21:49.909 Rico Rejoso: Okay, so for maybe moving forward, like, any triage requests that came in on the operations, we could just… I mean, anyone that couldn’t see it, we could just lay it out on our chat.
273 00:21:50.760 ⇒ 00:21:51.150 Rico Rejoso: from Widow.
274 00:21:51.150 ⇒ 00:21:51.670 Sheshu Chandrasekar: Can you hear me?
275 00:21:52.580 ⇒ 00:21:53.280 Rico Rejoso: Yep.
276 00:21:53.950 ⇒ 00:22:00.700 Sheshu Chandrasekar: Oh, sorry, yeah, I was just saying, maybe for anything that’s in triage, we just review at end of day, because it’s such a low priority thing.
277 00:22:01.880 ⇒ 00:22:09.400 Rico Rejoso: I was about to say that, yeah. Maybe we can discuss it on our chat to confirm whether should we work on it or not, and who’s gonna sign for it.
278 00:22:10.210 ⇒ 00:22:10.540 Sheshu Chandrasekar: Okay.
279 00:22:10.710 ⇒ 00:22:17.619 Rico Rejoso: it’s just a rule of thumb for me, like, if it takes less than an hour to work on with, I usually just finish it off.
280 00:22:18.000 ⇒ 00:22:22.460 Rico Rejoso: It says… I don’t… I don’t like getting a lot of tickets in our…
281 00:22:22.590 ⇒ 00:22:24.640 Rico Rejoso: Board and stuff, but you tell me.
282 00:22:24.640 ⇒ 00:22:25.110 Sheshu Chandrasekar: indefinitely.
283 00:22:25.110 ⇒ 00:22:25.840 Rico Rejoso: or not?
284 00:22:26.930 ⇒ 00:22:43.259 Sheshu Chandrasekar: Yeah, it’s kind of, like, annoying, in a way, to look at our Slack channel. There’s a bunch of linear tickets. I’m like, I was looking at it yesterday, briefly, when I was sick, I was like… I looked at the Slack channel, I saw all these linear tickets, and I just shut down my phone. I was like, I’m not gonna look at this right now.
285 00:22:43.260 ⇒ 00:22:49.010 Rico Rejoso: I’m not looking at, like, the backlogs and stuff, I’m just looking at the active tickets, because I know when I put it under active.
286 00:22:49.200 ⇒ 00:22:55.099 Rico Rejoso: you know, statuses, I’ll definitely work on it, but if not, if it’s in backlog, so I just let it die there.
287 00:22:55.550 ⇒ 00:23:02.970 Sheshu Chandrasekar: Yeah, no, it makes sense. But let’s just… let’s just keep it a cadence where we just review the triage and anything backlog end of day, just…
288 00:23:03.470 ⇒ 00:23:08.099 Sheshu Chandrasekar: I mean, obviously, we’re not going to be able to get to everything in the backlog, because if it’s not a high priority item.
289 00:23:08.240 ⇒ 00:23:11.759 Sheshu Chandrasekar: But, like, I think my rule of thumb should be that
290 00:23:12.310 ⇒ 00:23:16.479 Sheshu Chandrasekar: Any ticket that’s created in backlogs should have lived in there for more than 2 weeks.
291 00:23:16.630 ⇒ 00:23:17.530 Sheshu Chandrasekar: Right?
292 00:23:17.960 ⇒ 00:23:25.010 Sheshu Chandrasekar: Like, anything after 2 weeks, like, it either needs to be canceled or it needs to be escalated as a high-priority ticket item, because…
293 00:23:25.840 ⇒ 00:23:34.239 Sheshu Chandrasekar: there’s a reason why we created a ticket, and then it just goes into backlog. I don’t know if that makes sense. Like, we should keep the backlog a little healthy, if anything.
294 00:23:34.640 ⇒ 00:23:37.800 Rico Rejoso: Okay, yeah. I mean, having a weekly cadence to check it out is good.
295 00:23:38.250 ⇒ 00:23:39.680 Sheshu Chandrasekar: Yeah. Okay.
296 00:23:41.350 ⇒ 00:23:50.100 Rico Rejoso: Alright, so yeah, for triage, yeah, I might, like, you know, work on some stuff if I know it’s gonna take less than an hour to do so, but if in case it’s not, I’m gonna let you guys know.
297 00:23:50.500 ⇒ 00:23:51.980 Sheshu Chandrasekar: Okay, sounds good.
298 00:23:53.690 ⇒ 00:23:54.679 Sheshu Chandrasekar: And maybe some…
299 00:23:54.680 ⇒ 00:23:55.820 Rico Rejoso: Anyways, good.
300 00:23:56.260 ⇒ 00:24:02.379 Sheshu Chandrasekar: Yeah, yeah, let me know. If I have time on my hands, I’ll definitely be like, okay, hey, I can help you out. If not, I… I’ll have to…
301 00:24:02.840 ⇒ 00:24:03.770 Rico Rejoso: You know…
302 00:24:03.770 ⇒ 00:24:05.409 Sheshu Chandrasekar: Push back on it, so…
303 00:24:05.460 ⇒ 00:24:06.120 Rico Rejoso: Yep.
304 00:24:08.160 ⇒ 00:24:17.139 Sheshu Chandrasekar: Alright, sounds good. Just let me know if there’s anything else, like, anything else we want to discuss. Eliza, I’m gonna send you that walkthrough in the next hour or two. I’m just gonna re-record.
305 00:24:17.510 ⇒ 00:24:21.339 Sheshu Chandrasekar: Sorry, go ahead.
306 00:24:21.340 ⇒ 00:24:28.739 Rico Rejoso: Yeah, I was sorry to catch you up. Yeah, I mean, you’re gonna work on the high priority stuff that Utam mentioned a while ago, right?
307 00:24:28.740 ⇒ 00:24:32.050 Sheshu Chandrasekar: Yeah, just give them a list of high priority ticket items, yeah.
308 00:24:32.050 ⇒ 00:24:43.680 Rico Rejoso: Okay, because I’m also… I mean, we have this exact review status here. I’m just gonna fill in this with things that Utah needs to review on, and create a view for him and Robert to take a look at every now.
309 00:24:43.810 ⇒ 00:24:44.470 Rico Rejoso: for…
310 00:24:44.470 ⇒ 00:24:49.729 Sheshu Chandrasekar: Okay, so I’ll just send it to you first, Rico, and if you want to just, like, combine them, do you want… does that sound good?
311 00:24:49.950 ⇒ 00:24:51.039 Rico Rejoso: Yeah, yeah, definitely.
312 00:24:51.530 ⇒ 00:24:52.929 Sheshu Chandrasekar: Alright, sounds good then.
313 00:24:53.050 ⇒ 00:24:55.079 Sheshu Chandrasekar: I’ll send that in the next couple minutes here.
314 00:24:55.370 ⇒ 00:24:56.870 Rico Rejoso: But, yeah, no worries, figures out.
315 00:24:59.470 ⇒ 00:25:02.320 Sheshu Chandrasekar: Alright, team, looks like we have a full plate ahead,
316 00:25:02.450 ⇒ 00:25:05.359 Sheshu Chandrasekar: Thanks for covering for me yesterday, by the way, so…
317 00:25:05.700 ⇒ 00:25:08.209 Sheshu Chandrasekar: Well, let’s just get… let’s get the ball rolling.
318 00:25:08.480 ⇒ 00:25:09.760 Rico Rejoso: No worries, yeah, thank you.
319 00:25:10.200 ⇒ 00:25:11.020 Sheshu Chandrasekar: Thank you.
320 00:25:11.430 ⇒ 00:25:13.419 Elizah Joy: Thank you so much, bye!
321 00:25:13.420 ⇒ 00:25:14.499 Sheshu Chandrasekar: Talk soon. Bye.