Meeting Title: ELT Deck Review and Update Date: 2025-12-24 Meeting participants: Henry Zhao, Robert Tseng
WEBVTT
1 00:01:00.710 ⇒ 00:01:02.420 Robert Tseng: Hey, Henry.
2 00:01:02.930 ⇒ 00:01:04.930 Henry Zhao: Hey, Robert, how’s it going?
3 00:01:06.310 ⇒ 00:01:07.660 Robert Tseng: Okay.
4 00:01:13.750 ⇒ 00:01:18.020 Robert Tseng: I think it might just be us, so we’ll keep this short today.
5 00:01:18.020 ⇒ 00:01:18.990 Henry Zhao: Okay, sounds good.
6 00:01:27.330 ⇒ 00:01:31.000 Robert Tseng: Let’s just do a deck review, and then it should be fine.
7 00:01:31.130 ⇒ 00:01:32.999 Henry Zhao: Okay, sounds good to me.
8 00:01:47.160 ⇒ 00:01:48.030 Robert Tseng: Okay.
9 00:01:50.690 ⇒ 00:01:52.430 Robert Tseng: This room 30 seconds?
10 00:01:52.960 ⇒ 00:01:54.770 Robert Tseng: Communication…
11 00:02:44.460 ⇒ 00:02:45.470 Robert Tseng: Hmm.
12 00:02:54.210 ⇒ 00:02:56.480 Henry Zhao: Yeah, if you don’t like that, we can just remove that line.
13 00:02:56.990 ⇒ 00:02:57.880 Robert Tseng: Yeah.
14 00:02:57.880 ⇒ 00:02:58.710 Henry Zhao: Yeah.
15 00:03:04.970 ⇒ 00:03:08.570 Robert Tseng: I mean, I’m just taking straight out of my objectives.
16 00:03:10.080 ⇒ 00:03:11.149 Henry Zhao: Okay, sounds good.
17 00:04:09.740 ⇒ 00:04:16.350 Robert Tseng: Us… web intake…
18 00:04:16.350 ⇒ 00:04:18.940 Henry Zhao: I’m curious, how did you get to the 10X number?
19 00:04:19.370 ⇒ 00:04:23.870 Robert Tseng: That’s just a number to throw out all the time. I don’t think it’s like that.
20 00:04:25.490 ⇒ 00:04:26.319 Henry Zhao: Just to know.
21 00:04:26.320 ⇒ 00:04:31.070 Robert Tseng: I mean, 10X of 0 is actually still zero, so…
22 00:04:31.070 ⇒ 00:04:32.870 Henry Zhao: I like it.
23 00:04:34.230 ⇒ 00:04:37.920 Robert Tseng: Better… anything is better than nothing.
24 00:04:37.920 ⇒ 00:04:38.610 Henry Zhao: Yeah.
25 00:04:41.210 ⇒ 00:04:44.620 Robert Tseng: Video suffers…
26 00:04:50.330 ⇒ 00:04:52.510 Robert Tseng: Yeah, that’s fine.
27 00:04:54.120 ⇒ 00:04:55.080 Robert Tseng: Okay.
28 00:04:58.310 ⇒ 00:05:03.709 Henry Zhao: Yeah, so this first line is the Mixpanel, comment that you had on that Slack thread.
29 00:05:03.710 ⇒ 00:05:20.599 Henry Zhao: I put it in the ELT deck here, and then I’ll do another blast, in the new year, just to say, like, all the training is done, and now we’re gonna be kind of, like, making sure that people are actually using it, and getting enough insights out of it, and if not, like, we can make improvements to it, or add new events, or add new features to make it useful.
30 00:05:21.140 ⇒ 00:05:21.920 Robert Tseng: Sure.
31 00:05:32.940 ⇒ 00:05:33.700 Robert Tseng: Oh.
32 00:05:36.980 ⇒ 00:05:44.360 Robert Tseng: Probably… What is this supposed to happen?
33 00:05:59.710 ⇒ 00:06:02.990 Robert Tseng: This is set back by 2 weeks, so…
34 00:06:08.050 ⇒ 00:06:16.330 Robert Tseng: Shit. Did it have an operations in, like, 2 weeks, 2… Thinking tubes are,
35 00:06:49.520 ⇒ 00:06:50.420 Robert Tseng: Yeah
36 00:06:54.540 ⇒ 00:06:58.550 Robert Tseng: Creation… Also…
37 00:07:28.510 ⇒ 00:07:29.240 Robert Tseng: Okay.
38 00:07:31.350 ⇒ 00:07:35.610 Robert Tseng: Options here, that’s what it is.
39 00:08:04.730 ⇒ 00:08:06.610 Robert Tseng: Cycl…
40 00:08:07.850 ⇒ 00:08:12.349 Henry Zhao: Can you add a T to after emphasize? It says, emphasize team needs.
41 00:08:14.260 ⇒ 00:08:16.430 Henry Zhao: Oh, through Ernesta, he needs… oh, he got it.
42 00:08:18.380 ⇒ 00:08:19.780 Henry Zhao: That’s weird.
43 00:08:19.960 ⇒ 00:08:20.960 Robert Tseng: Yeah.
44 00:08:20.960 ⇒ 00:08:21.860 Henry Zhao: I’m sorry.
45 00:08:22.710 ⇒ 00:08:23.880 Henry Zhao: Cadillac needs?
46 00:08:25.290 ⇒ 00:08:26.140 Henry Zhao: No.
47 00:08:26.630 ⇒ 00:08:29.930 Henry Zhao: Okay, that’s fine.
48 00:08:30.160 ⇒ 00:08:31.080 Henry Zhao: It’s so great.
49 00:08:31.730 ⇒ 00:08:32.659 Robert Tseng: Yeah, that’s fine.
50 00:08:36.210 ⇒ 00:08:55.869 Robert Tseng: I mean, generally, like, I don’t put people’s names and, like, use pronouns and stuff, just because, like, it’s unnecessary, but, like, I’m not… I’m not gonna be picky about it today. If we had a lot of content here, I would… I would be stripping some of this stuff out.
51 00:08:56.550 ⇒ 00:09:00.159 Robert Tseng: But since it’s light, I don’t… I don’t particularly care.
52 00:09:01.920 ⇒ 00:09:06.869 Henry Zhao: Yeah, this is kind of the stuff I wanted to keep them accountable for on the channel, starting next month.
53 00:09:07.650 ⇒ 00:09:08.410 Robert Tseng: Yeah.
54 00:09:08.410 ⇒ 00:09:08.980 Henry Zhao: Beautiful.
55 00:09:25.530 ⇒ 00:09:30.609 Robert Tseng: I don’t need to do for Eden. Eden is just… this is just… everything is for Eden.
56 00:09:34.350 ⇒ 00:09:39.310 Henry Zhao: Yeah, I think I just meant, like, that they are using it instead of just us, and, like, giving them insights.
57 00:09:39.500 ⇒ 00:09:42.970 Henry Zhao: like, handhold… babysitting them, basically. But yeah, I see what you’re saying.
58 00:09:48.570 ⇒ 00:09:52.110 Henry Zhao: But maybe if you want to talk about it, just say, like, I want to make sure that
59 00:09:52.260 ⇒ 00:09:55.270 Henry Zhao: Your team is able to use this and self-serve.
60 00:09:55.550 ⇒ 00:09:57.450 Henry Zhao: Oh yeah, yeah, Drive, I’ll come back.
61 00:10:12.760 ⇒ 00:10:13.420 Henry Zhao: Right.
62 00:10:17.700 ⇒ 00:10:19.459 Henry Zhao: Through Action MD. Okay, cool.
63 00:10:21.510 ⇒ 00:10:22.440 Henry Zhao: Oh, I like it.
64 00:10:32.230 ⇒ 00:10:36.559 Henry Zhao: Anyhow… I came to see Dr. How good?
65 00:10:39.700 ⇒ 00:10:44.549 Robert Tseng: Okay… Yep, that’s there.
66 00:10:58.420 ⇒ 00:11:06.059 Henry Zhao: Yeah, so this is just an update based on the progress that we’ve had with FISM on, like, the request for Mitesh, and how we’re putting that into Jonah’s
67 00:11:06.450 ⇒ 00:11:07.680 Henry Zhao: tool.
68 00:11:09.430 ⇒ 00:11:12.309 Henry Zhao: And then, obviously, this will eventually be used for ops, also.
69 00:11:13.270 ⇒ 00:11:19.630 Henry Zhao: Because the volume will drive, like, the pharmacy operations, the ramp-up for prescribers, and everything like that.
70 00:11:20.840 ⇒ 00:11:21.640 Robert Tseng: Yeah.
71 00:11:23.260 ⇒ 00:11:26.780 Robert Tseng: I’m also just like, I’m just gonna share this with them.
72 00:13:15.660 ⇒ 00:13:16.010 Robert Tseng: Hmm…
73 00:13:37.890 ⇒ 00:13:39.980 Robert Tseng: We’re just gonna call it staging.
74 00:13:40.610 ⇒ 00:13:44.780 Robert Tseng: And… Oh, this.
75 00:15:24.210 ⇒ 00:15:26.049 Henry Zhao: No, that’s the old stuff.
76 00:15:27.320 ⇒ 00:15:28.360 Henry Zhao: Backed it down.
77 00:15:54.200 ⇒ 00:16:02.260 Robert Tseng: Okay, that’s fine. I mean, I think I’ll… I’m just gonna call out, there’s no analysis here, so we basically… I mean, there’s this…
78 00:16:03.170 ⇒ 00:16:10.160 Robert Tseng: This is just, like, the basic template. To me, this should probably take, like, 15 to 20 minutes to add.
79 00:16:10.530 ⇒ 00:16:11.220 Henry Zhao: Mmm.
80 00:16:11.220 ⇒ 00:16:12.669 Robert Tseng: And then…
81 00:16:13.420 ⇒ 00:16:19.540 Robert Tseng: Yeah, I mean, it looks like we didn’t do any analysis. So, I mean, it is what it is, but…
82 00:16:22.040 ⇒ 00:16:22.900 Robert Tseng: And…
83 00:16:26.570 ⇒ 00:16:27.240 Henry Zhao: Nope.
84 00:16:33.000 ⇒ 00:16:36.290 Henry Zhao: Do we want to include maybe some of the analysis that SEZM has done, or…
85 00:16:36.880 ⇒ 00:16:38.130 Henry Zhao: Not necessary.
86 00:16:38.500 ⇒ 00:16:42.200 Henry Zhao: I’m not sure where you’re at, I didn’t catch what you asked.
87 00:16:42.970 ⇒ 00:16:47.669 Henry Zhao: Should we add anything on the analysis that Seism did for Mitesh? I just feel like…
88 00:16:47.990 ⇒ 00:16:50.250 Henry Zhao: Probably not ready to present the ELG yet.
89 00:16:51.090 ⇒ 00:16:57.050 Robert Tseng: Yeah, I mean, if it’s not ready, it’s not ready. I think it’s just a reflection that, like, we didn’t put… we didn’t really put anything out, so…
90 00:16:57.610 ⇒ 00:16:58.230 Henry Zhao: Oh no.
91 00:17:03.440 ⇒ 00:17:16.270 Robert Tseng: Yeah, I mean, on this client, we share this out every two weeks, so, I mean, I… I will be… I will push a lot harder on putting analysis out, and the velocity needs to go up. This is…
92 00:17:16.270 ⇒ 00:17:16.940 Henry Zhao: Oh, yeah, I…
93 00:17:16.940 ⇒ 00:17:24.570 Robert Tseng: This is a lot of, like, throat clearing, in my opinion. So, I mean, it’s, like, necessary, like, stuff, but, like, it’s…
94 00:17:25.079 ⇒ 00:17:33.079 Robert Tseng: if I were ELT looking at this, I would skim everything to go and look for, like, the nugget, and there’s no nugget, so…
95 00:17:34.940 ⇒ 00:17:35.620 Henry Zhao: Okay.
96 00:17:36.250 ⇒ 00:17:41.000 Henry Zhao: Yeah, I’ll be sure to be way more on top of that, starting in January.
97 00:17:41.200 ⇒ 00:17:51.890 Robert Tseng: Yeah. Well, I mean, this is probably, like… I mean, I say this every… every two weeks. This should be done on Monday, review on Tuesday, so I can send it out, and so the fact that we’re doing this now is, like…
98 00:17:52.540 ⇒ 00:17:59.320 Robert Tseng: whatever, I’m kind of tired of repeating it, but this… I’m… I’m not gonna… I’m not gonna emphasize it right now.
99 00:18:00.670 ⇒ 00:18:04.010 Henry Zhao: Okay, starting in January, do you want to just move this meeting to Tuesday?
100 00:18:05.320 ⇒ 00:18:11.569 Robert Tseng: And I don’t think it needs to be a meeting, I think it should just be done. Like, I think, things should…
101 00:18:12.620 ⇒ 00:18:23.879 Robert Tseng: I’ve set the standard at, like, decks need to be locked in 48 hours before I send it in. Any final reviews can happen in the last 2 days, but, like…
102 00:18:24.100 ⇒ 00:18:26.870 Robert Tseng: Yeah, I think, like, telling me I’m…
103 00:18:27.100 ⇒ 00:18:49.990 Robert Tseng: I’m working on the deck, I’m working on the deck, here it is, it’s on a Tuesday, like, I’m not gonna, like, review it, it’s just… I’m not… it’s just not gonna happen. So, it… like, I… whatever, like, I will do what… I mean, I’ll work with what I have, but I feel like… I feel like I just have to say the same thing every time, because I… it’s not like the standard has changed, it’s just that…
104 00:18:49.990 ⇒ 00:18:53.160 Robert Tseng: If we’re just, like, forgetting or whatever, like…
105 00:18:53.650 ⇒ 00:18:59.920 Robert Tseng: So, the deck didn’t come out on time, and there’s no analysis. I will say that every time, if that’s what happens.
106 00:19:00.120 ⇒ 00:19:04.639 Henry Zhao: No, I got it for next time. There will definitely be analysis every two weeks.
107 00:19:04.750 ⇒ 00:19:06.670 Henry Zhao: The deck will be ready by Monday.
108 00:19:07.950 ⇒ 00:19:08.680 Robert Tseng: Sure.
109 00:19:13.360 ⇒ 00:19:14.250 Robert Tseng: Okay.
110 00:19:15.730 ⇒ 00:19:16.920 Henry Zhao: Alright, thanks, Robert.
111 00:19:16.940 ⇒ 00:19:18.490 Robert Tseng: Yep. Merry Christmas.
112 00:19:18.490 ⇒ 00:19:20.260 Henry Zhao: Merry Christmas to you, too. Thank you.