Meeting Title: BF: OPS Meeting Date: 2025-12-09 Meeting participants: Rico Rejoso, Elizah Joy, Uttam Kumaran
WEBVTT
1 00:00:30.410 ⇒ 00:00:31.850 Elizah Joy: Hi, can you hear me?
2 00:00:33.970 ⇒ 00:00:35.750 Rico Rejoso: Hey, Eliza, how are you?
3 00:00:36.230 ⇒ 00:00:38.589 Elizah Joy: Hi, I’m good. How about you?
4 00:00:40.480 ⇒ 00:00:43.959 Rico Rejoso: I’m good, I’m good. Let’s just wait for Udom, I guess?
5 00:00:50.990 ⇒ 00:00:53.180 Rico Rejoso: Okay, let me ping him as well.
6 00:03:47.460 ⇒ 00:03:53.249 Rico Rejoso: Okay, so how was this stand-up? What was your main observation about the stand-up earlier?
7 00:03:54.340 ⇒ 00:03:59.609 Elizah Joy: Well, I thought that… initially, I thought, like, the entire…
8 00:04:00.110 ⇒ 00:04:08.860 Elizah Joy: team in there would be there, like, the teams managing the But yeah, I think,
9 00:04:09.150 ⇒ 00:04:14.809 Elizah Joy: Let’s say for the first one, so… It was the,
10 00:04:15.850 ⇒ 00:04:17.779 Elizah Joy: Okay, let me just skip that.
11 00:04:18.470 ⇒ 00:04:21.440 Elizah Joy: the DEA, and AI.
12 00:04:22.140 ⇒ 00:04:22.490 Rico Rejoso: I know.
13 00:04:22.490 ⇒ 00:04:25.959 Elizah Joy: So it’s more on, like, the projects.
14 00:04:27.370 ⇒ 00:04:33.900 Elizah Joy: for… if I’m not mistaken, right? So, projects for…
15 00:04:35.220 ⇒ 00:04:42.920 Elizah Joy: Like, the day-to-day tasks on those, and then for strategy and analysis, so… I think…
16 00:04:43.240 ⇒ 00:04:48.040 Elizah Joy: Our managing partner is in there, so she’s the one.
17 00:04:48.190 ⇒ 00:04:58.470 Elizah Joy: facilitating those. It’s more on… Let’s say, solving… Bottlenecks?
18 00:04:59.180 ⇒ 00:05:08.200 Elizah Joy: on the projects that we have. Although I’m not… I’m still… there is still a bit of confusion on my end for…
19 00:05:08.450 ⇒ 00:05:15.870 Elizah Joy: the projects… But I think I’m catching up there.
20 00:05:16.760 ⇒ 00:05:21.319 Rico Rejoso: Yeah, as you observe, usually,
21 00:05:21.480 ⇒ 00:05:27.940 Rico Rejoso: facilitates the first stand-up, but recently, Awash, our engineering head, had been faced.
22 00:05:27.940 ⇒ 00:05:28.320 Elizah Joy: you need.
23 00:05:28.320 ⇒ 00:05:29.670 Rico Rejoso: the,
24 00:05:30.110 ⇒ 00:05:40.730 Rico Rejoso: the A, AE, and AI stand-up. So basically, it’s just a rundown of all the projects that we’re currently working on, although we do the same thing for, the second stand-up.
25 00:05:42.600 ⇒ 00:05:50.370 Rico Rejoso: But the first one is more like a reviewing task and tickets that we have for those projects, engineering… on the engineering side.
26 00:05:50.560 ⇒ 00:05:58.709 Rico Rejoso: So, what I usually do is, after that, I usually took down all the action items from those meetings and sent it to the engineering channel.
27 00:06:01.040 ⇒ 00:06:04.910 Elizah Joy: So I think that’s one thing we’re looking into, like, automating, since… Yeah.
28 00:06:04.910 ⇒ 00:06:09.510 Rico Rejoso: The recording will be, like, will be, like, showing up on the platform.
29 00:06:09.640 ⇒ 00:06:12.370 Rico Rejoso: There’s, like, a possibility that we can…
30 00:06:12.470 ⇒ 00:06:16.819 Rico Rejoso: You know, have that from the platform, generated into linear.
31 00:06:17.040 ⇒ 00:06:21.540 Rico Rejoso: But I think Gabe, our product,
32 00:06:22.010 ⇒ 00:06:35.950 Rico Rejoso: product manager lead on the AR department is still looking at how we can cross-check if there were, like, existing tickets from the action items that were mentioned, so that’s, like, the bottleneck right now for that automation.
33 00:06:36.060 ⇒ 00:06:36.830 Rico Rejoso: So we can…
34 00:06:36.830 ⇒ 00:06:37.429 Elizah Joy: and attempt to it.
35 00:06:37.430 ⇒ 00:06:40.360 Rico Rejoso: manually for now. Yeah. So…
36 00:06:40.700 ⇒ 00:06:53.010 Rico Rejoso: So that’s one process that we’re still doing manually, but we’re still… but we’re also looking into it and how we can further, you know, have everything automated, so we don’t have to jot down everything and put it on linear manually.
37 00:06:54.130 ⇒ 00:06:58.849 Elizah Joy: Let’s see. For, you mentioned,
38 00:06:59.480 ⇒ 00:07:06.020 Elizah Joy: automating those tasks, right? I mean… Do we have our…
39 00:07:06.740 ⇒ 00:07:14.630 Elizah Joy: AI team work on those, or, like, in the operations department, right? Do we have… are the AI team work on the…
40 00:07:15.060 ⇒ 00:07:26.020 Elizah Joy: if we need something specific, or if we want something automated or something, do we have them do that, or are we the one doing those?
41 00:07:26.020 ⇒ 00:07:28.129 Rico Rejoso: I mean, if we can take Uber for this.
42 00:07:28.650 ⇒ 00:07:30.460 Rico Rejoso: Simple automations, we can definitely do that.
43 00:07:30.460 ⇒ 00:07:31.370 Elizah Joy: Oh, okay.
44 00:07:31.960 ⇒ 00:07:40.670 Rico Rejoso: But if it requires expertise and help from the AI team, we can definitely request your help, especially if it’s automating some delivery processes, right?
45 00:07:41.050 ⇒ 00:07:50.039 Rico Rejoso: It just so happens that right now, finishing off the year, we’re kinda, you know, strict with the… on making sure that all tasks and,
46 00:07:50.040 ⇒ 00:07:50.440 Elizah Joy: It’s a good.
47 00:07:51.100 ⇒ 00:07:53.279 Rico Rejoso: From each,
48 00:07:53.530 ⇒ 00:08:03.220 Rico Rejoso: clients are being delivered. So we’re kind of, like, diverting all of the engineering works, or engineering team, and percent off their time on…
49 00:08:03.450 ⇒ 00:08:05.430 Rico Rejoso: Client delivery stuff.
50 00:08:11.170 ⇒ 00:08:23.680 Elizah Joy: Let’s see, and then for, the strategy and analysis, so, does… UTOM also facilitate that, or…
51 00:08:23.680 ⇒ 00:08:27.240 Rico Rejoso: It’s more of Robert’s, since Robert’s…
52 00:08:27.440 ⇒ 00:08:37.500 Rico Rejoso: one for senior data, and also Utherm’s managing partner, so he’s, facilitating that one, taking over, making sure that he, addresses any
53 00:08:37.770 ⇒ 00:08:42.530 Rico Rejoso: You know, issues or problems when it comes to the data side of it.
54 00:08:42.850 ⇒ 00:08:46.120 Rico Rejoso: Since most of our clients are,
55 00:08:46.900 ⇒ 00:08:49.599 Rico Rejoso: I mean, we’re providing data services with that.
56 00:08:49.920 ⇒ 00:08:50.870 Rico Rejoso: So, yeah.
57 00:08:52.440 ⇒ 00:08:56.379 Rico Rejoso: But they’re not, like, different in a lot of ways. Others, so, like…
58 00:08:56.600 ⇒ 00:09:00.700 Rico Rejoso: It’s some, discussing projects, and tasks.
59 00:09:01.060 ⇒ 00:09:03.329 Rico Rejoso: In different topics.
60 00:09:08.320 ⇒ 00:09:16.759 Elizah Joy: I see. Because, yeah, I was a bit confused, although I do… I do understand the… from the title of the meeting itself.
61 00:09:17.440 ⇒ 00:09:21.289 Elizah Joy: But yeah, I just got confused on…
62 00:09:21.980 ⇒ 00:09:26.120 Elizah Joy: The differentiation between the two, but not too confused.
63 00:09:26.590 ⇒ 00:09:31.200 Elizah Joy: Yeah, maybe I just… I need, to familiarize myself on that part.
64 00:09:31.200 ⇒ 00:09:33.550 Rico Rejoso: Yeah, I’ll be joining those.
65 00:09:33.960 ⇒ 00:09:40.099 Rico Rejoso: And also, maybe once we come join, you can also, you know, get better clarification on that one.
66 00:09:40.100 ⇒ 00:09:40.540 Elizah Joy: Yeah, no.
67 00:09:40.540 ⇒ 00:09:43.679 Rico Rejoso: better explain that. But I was just coming by…
68 00:09:43.810 ⇒ 00:09:46.160 Rico Rejoso: Better understanding on that as well.
69 00:09:49.690 ⇒ 00:10:08.179 Rico Rejoso: I think the process that we’re looking into is, managing the linear boards, and making sure… sorry, making sure that everything’s on their end, because, you know, any unnecessary tickets on there would also cause confusion for our team members, especially the engineers, when they’re just focused on making sure that those tickets are being closed.
70 00:10:09.270 ⇒ 00:10:10.830 Rico Rejoso: And, you know, Marcus Dunn.
71 00:10:11.710 ⇒ 00:10:16.600 Elizah Joy: Question on that, right? So, we do have, like.
72 00:10:17.010 ⇒ 00:10:23.849 Elizah Joy: our project managers, they do update… still update the linear app, right? And then for tickets, we’re the one who…
73 00:10:24.250 ⇒ 00:10:27.300 Elizah Joy: Update those and make sure that’s correct. Okay.
74 00:10:28.080 ⇒ 00:10:28.720 Uttam Kumaran: Hello!
75 00:10:29.820 ⇒ 00:10:32.620 Uttam Kumaran: Hi, so sorry for the delay. How are you?
76 00:10:33.720 ⇒ 00:10:36.930 Elizah Joy: I am good, so nice to finally meet you.
77 00:10:36.930 ⇒ 00:10:47.189 Uttam Kumaran: It’s really, really nice to meet you. Sorry, I’m just driving to, I have an event later tonight, so I’m just driving, but I… I’m excited to say hi on video, as soon as I can.
78 00:10:47.950 ⇒ 00:11:01.500 Uttam Kumaran: Thank you so much for, for everything so far, and, you know, super excited to have you. Yeah, I’m happy to, to jump right in and take this conversation, you know, wherever I briefly scanned
79 00:11:01.740 ⇒ 00:11:04.579 Uttam Kumaran: You know, the notes and the operations team, but…
80 00:11:05.020 ⇒ 00:11:09.429 Uttam Kumaran: Yeah, happy to answer any questions, or let me know how’s it been going so far.
81 00:11:10.400 ⇒ 00:11:26.850 Elizah Joy: Yeah, thank you so much for the warm welcome. Yeah, everything so far, it’s been great. Recall has been helping me with the onboarding stuff, so that’s been seamless for me, and he’s been very helpful with all my questions, because, yeah.
82 00:11:26.850 ⇒ 00:11:30.090 Uttam Kumaran: We gotta get you, we gotta get you a Brain Forge background, by the way.
83 00:11:31.120 ⇒ 00:11:34.299 Elizah Joy: Oh yeah, I don’t have that yet.
84 00:11:34.570 ⇒ 00:11:35.140 Elizah Joy: I think.
85 00:11:35.140 ⇒ 00:11:36.080 Uttam Kumaran: No, no, no.
86 00:11:36.920 ⇒ 00:11:43.459 Uttam Kumaran: Yeah, I’m just joking, I think we can get you that, but we have some nice backgrounds the marketing team designs.
87 00:11:44.390 ⇒ 00:11:50.599 Elizah Joy: Yeah, I did send one, but yeah, I don’t think that’s it yet. But yeah,
88 00:11:50.750 ⇒ 00:11:56.090 Elizah Joy: Where was that? Yeah, Rico has been very helpful with answering my questions, and…
89 00:11:56.230 ⇒ 00:12:14.069 Elizah Joy: Yeah, because I’m still familiarizing myself with the processes that we had, and then the tools that we use. But, yesterday I did, review a bunch of the documentations that we have, and the processes, so, yeah, and earlier I joined the stand-up, so…
90 00:12:14.400 ⇒ 00:12:24.650 Elizah Joy: I’m getting there, and then, I do have a few questions for, the notes that you’ve sent over in Slack.
91 00:12:24.920 ⇒ 00:12:26.320 Elizah Joy: So…
92 00:12:35.710 ⇒ 00:12:42.679 Elizah Joy: Yep, so for, the… let’s say, for the two-week trial plan, right? So.
93 00:12:43.400 ⇒ 00:12:49.199 Elizah Joy: That would still mean that I do produce… How can I say?
94 00:12:51.110 ⇒ 00:12:54.120 Elizah Joy: like… substantial output.
95 00:12:54.430 ⇒ 00:12:57.999 Elizah Joy: for the tasks, right? So I would be able to…
96 00:12:58.700 ⇒ 00:13:06.370 Elizah Joy: like, would I have the, capable, the, the authority, You…
97 00:13:06.450 ⇒ 00:13:07.580 Uttam Kumaran: Don’t do that.
98 00:13:07.750 ⇒ 00:13:10.140 Elizah Joy: As long as they run that through WIT.
99 00:13:10.490 ⇒ 00:13:11.430 Elizah Joy: Rico?
100 00:13:12.380 ⇒ 00:13:15.899 Uttam Kumaran: Yeah, I mean, I guess for the trial, the main thing.
101 00:13:15.900 ⇒ 00:13:16.359 Elizah Joy: We’re just trying.
102 00:13:16.360 ⇒ 00:13:30.619 Uttam Kumaran: just to get a sense of is, like, your working style, you know, the quality of some of your outputs, and then also give you a sense of, like, what it’s like to work for us. So that’s the primary goal of the trial. You know, of course, our objective is.
103 00:13:30.620 ⇒ 00:13:31.080 Elizah Joy: Perfect.
104 00:13:31.080 ⇒ 00:13:49.299 Uttam Kumaran: So, you know, I think the biggest thing I think you can start to see is that operations right now, to date, has been primarily me and Rico. So we’ve handled everything. And so, even just to start, like, I… do you have a good sense of, sort of, like, what the company does, and, like.
105 00:13:49.430 ⇒ 00:13:54.120 Uttam Kumaran: You know, you know, our clients, and sort of, like, what the type of work is that we do.
106 00:14:01.430 ⇒ 00:14:03.150 Uttam Kumaran: You do, or you don’t?
107 00:14:04.790 ⇒ 00:14:06.769 Elizah Joy: Oh, sorry, what was that? The project?
108 00:14:06.770 ⇒ 00:14:10.890 Uttam Kumaran: No, do you have a good understanding of, like, what our company does?
109 00:14:11.490 ⇒ 00:14:20.449 Elizah Joy: Oh yeah, Rika, ran me through that, yesterday during our onboarding call, and then I did, review the Notion.
110 00:14:20.560 ⇒ 00:14:32.020 Elizah Joy: doc that we have, and then I also did review the OKRs that we have, and the AORs. So, I think I do have a good understanding on that.
111 00:14:32.020 ⇒ 00:14:38.169 Uttam Kumaran: Yeah, I guess my question would be, like, if I were to ask you, hey, what does Brainforge do? How do you think you would answer that today?
112 00:14:39.900 ⇒ 00:14:42.330 Uttam Kumaran: Just give it a shot. Don’t worry about…
113 00:14:42.730 ⇒ 00:14:45.080 Uttam Kumaran: Nice thing up, but yeah, just curious.
114 00:14:45.940 ⇒ 00:14:50.779 Elizah Joy: Oh, yeah. I think, from my understanding, is that Brainforge…
115 00:14:50.890 ⇒ 00:15:01.990 Elizah Joy: helps, with the data of the clients that we’ve worked with, so that they could make, informed decisions. So, with the data, we use, AI on that.
116 00:15:03.570 ⇒ 00:15:10.309 Elizah Joy: And then it’ll, because of that, they would help. Because of the informed decisions that they have, it’ll help them either
117 00:15:10.420 ⇒ 00:15:15.550 Elizah Joy: Reduce cost of the business, or increase their sales?
118 00:15:16.410 ⇒ 00:15:25.909 Uttam Kumaran: Perfect. Yeah, you basically nailed it. I think it’s really similar to how I would explain, like, for the most part, we’re helping companies make more decisions and more accurate decisions.
119 00:15:25.910 ⇒ 00:15:26.770 Elizah Joy: That’s…
120 00:15:26.770 ⇒ 00:15:29.859 Uttam Kumaran: You know, and in a business, as you know, like, decisions…
121 00:15:29.960 ⇒ 00:15:33.430 Uttam Kumaran: Are, like, the key inputs towards driving change.
122 00:15:33.430 ⇒ 00:15:33.920 Elizah Joy: Yeah.
123 00:15:33.920 ⇒ 00:15:48.140 Uttam Kumaran: And so, for us, we use data and AI, and as you can tell, a lot of our team are data engineers or AI engineers, and their job is to go into clients and start to build projects that, you know, improve the
124 00:15:48.140 ⇒ 00:15:56.799 Uttam Kumaran: the way companies are measured, and then the way companies make decisions. So I think you nailed it. As you can tell, our company’s structured in, like, a few different ways. Like, we have.
125 00:15:57.070 ⇒ 00:15:57.590 Elizah Joy: Of course, our delivery.
126 00:15:57.590 ⇒ 00:16:05.239 Uttam Kumaran: team, which is, like, everybody on AI and data. We also have operations, legal, finance, sales, and marketing.
127 00:16:05.850 ⇒ 00:16:08.090 Elizah Joy: Kind of my previous point was that.
128 00:16:08.090 ⇒ 00:16:14.510 Uttam Kumaran: To date, you know, like, recruiting, operations, finance, legal,
129 00:16:14.850 ⇒ 00:16:34.159 Uttam Kumaran: HR has all fallen under Rico and myself, basically under operations. So, of course, we’re now a really big company, and so part of the reason to have you join is just to sort of alleviate some pressure, but also hope to give some structure. So part of this role is not just to think about, like, okay, what are the
130 00:16:34.220 ⇒ 00:16:46.270 Uttam Kumaran: what are the things that the company needs, you know, and, like, just like, okay, I’m gonna take on these tasks, but part of the reason we like your background is that you know how to build systems. And so, one of the things that I’m interested in seeing is, like.
131 00:16:46.430 ⇒ 00:16:49.859 Uttam Kumaran: Of course, like, helping us take on tasks, but also…
132 00:16:50.090 ⇒ 00:16:54.010 Uttam Kumaran: any system that we’ve built to date is not permanent, and so what we’re actually.
133 00:16:54.010 ⇒ 00:16:54.740 Elizah Joy: If you’re looking for.
134 00:16:54.740 ⇒ 00:17:07.600 Uttam Kumaran: you to do is, like, look at the active systems, look at the systems that are missing, look at processes that are missing, and actually propose, like, hey, maybe we should have a meeting to cover this, or hey, here’s a new form we need for this process.
135 00:17:07.599 ⇒ 00:17:18.479 Uttam Kumaran: So that’s actually… I want to kind of give you the freedom to think about both, like, okay, I’m just going to come in and help in this area, but take a step back and think about, like, what are all the processes and systems
136 00:17:18.490 ⇒ 00:17:21.729 Uttam Kumaran: That the operations team currently is handling.
137 00:17:21.849 ⇒ 00:17:26.149 Uttam Kumaran: You know, and I think that’s where we could totally use a lot of help as well.
138 00:17:27.109 ⇒ 00:17:46.309 Elizah Joy: I totally understand. Then, yeah, I did make some notes on… I did start yesterday with the, documentations in Notion, and then the operations dashboard that we have. I do have a few recommendations and suggestions on that, so I think my question would be…
139 00:17:46.399 ⇒ 00:17:52.879 Elizah Joy: do I run that through Ricoh first, or I’ll set up a meeting with us three?
140 00:17:52.880 ⇒ 00:17:58.020 Uttam Kumaran: Yeah, so I think the easiest way, and because both Rico and I are, like.
141 00:17:58.430 ⇒ 00:18:05.299 Uttam Kumaran: like, working, like, 12-hour days, the easiest way is just to, send it in Slack.
142 00:18:05.430 ⇒ 00:18:09.560 Uttam Kumaran: So if you’re like, hey guys, I just want a quick decision on…
143 00:18:09.580 ⇒ 00:18:20.869 Uttam Kumaran: for example, hey, I want to create an operations dashboard in Notion, here’s the general structure, what do you guys think? That’s a perfect question for Slack. If it is something more ambiguous.
144 00:18:20.870 ⇒ 00:18:31.469 Uttam Kumaran: like, hey, how has this process been done? And maybe it’s gonna take more time? We could totally hop on a meeting. I think at least the three of us should plan on meeting once a week.
145 00:18:31.990 ⇒ 00:18:32.670 Elizah Joy: But of course.
146 00:18:32.670 ⇒ 00:18:33.599 Uttam Kumaran: Of course, like, I think…
147 00:18:33.870 ⇒ 00:18:53.039 Uttam Kumaran: I would say you and Rico should stay attached to the hip as much as possible. For me, Slack is gonna be probably the only thing that works, just because I’m in, like, so many meetings. And so if I can find time, I totally will. But, like, the easiest thing is gonna be Slack. But I would say Rico is the first
148 00:18:53.060 ⇒ 00:18:54.550 Uttam Kumaran: sort of,
149 00:18:55.110 ⇒ 00:19:12.129 Uttam Kumaran: the first sort of guard on anything. So, he knows how my brain works, and, you know, I’m… any decision he’s okay with, I’m fine with as well. But if it ends up in the operations channel, or, you know, you could ask there, there’s also other channels, so as you start to meet other people.
150 00:19:12.450 ⇒ 00:19:30.539 Uttam Kumaran: there’s folks on each of those teams. Like, for example, if it’s something that interacts with a sales team, Ryan and Hannah are really good people to contact there. If it’s on the delivery team, like Awash, Sam are good people to talk to there. So as you’ll meet people in the company, and you’ll start to find ways that, like.
151 00:19:30.590 ⇒ 00:19:39.650 Uttam Kumaran: okay, I’m working on something for sales, for, like, sales-related stuff, let me ask the sales team. So, yeah, does that kind of answer the question?
152 00:19:40.510 ⇒ 00:19:41.810 Elizah Joy: Yep, definitely.
153 00:19:42.510 ⇒ 00:19:43.170 Uttam Kumaran: Okay.
154 00:19:45.430 ⇒ 00:19:52.030 Uttam Kumaran: And then looms are fine as well, like, you know, so… I don’t think… I think if you’re like, hey, let me just record a quick loom and send it, like.
155 00:19:52.030 ⇒ 00:19:52.510 Elizah Joy: Hmm.
156 00:19:52.510 ⇒ 00:20:01.539 Uttam Kumaran: that’s perfectly fine. I think the toughest part about… the toughest part is that Rico and I are both so busy that we may not get time to spend a lot of time on meetings until
157 00:20:02.000 ⇒ 00:20:10.730 Uttam Kumaran: Until we start to alleviate some pressure. But I think overall, we’re starting to build… we’re trying to build a really great operations team, and so…
158 00:20:10.860 ⇒ 00:20:14.310 Uttam Kumaran: We’re gonna have more structure as we sort of go into the next year, for sure.
159 00:20:17.060 ⇒ 00:20:17.890 Elizah Joy: Yeah.
160 00:20:23.770 ⇒ 00:20:24.700 Uttam Kumaran: Okay.
161 00:20:25.060 ⇒ 00:20:30.649 Elizah Joy: I think, yeah, that sounds good, and yeah, I do agree on that, so I’ll do implement that.
162 00:20:31.550 ⇒ 00:20:38.349 Elizah Joy: Just last thing for me, for the tasks that you’ve mentioned in Slack, right? So…
163 00:20:38.770 ⇒ 00:20:47.289 Elizah Joy: Are these in any, like… are these ordered based on the priorities or urgency, or…
164 00:20:48.700 ⇒ 00:20:53.219 Uttam Kumaran: Yeah, I guess I wanted to just have a conversation with you and Rico about, like, what’s on your.
165 00:20:53.220 ⇒ 00:20:53.650 Elizah Joy: your plate.
166 00:20:53.650 ⇒ 00:21:05.079 Uttam Kumaran: today. I saw your… your to-do list. So you have this meeting, the two-week plan, the ops manager, 30, 60, 90-day plan, ramp, stand-ups.
167 00:21:05.280 ⇒ 00:21:10.310 Uttam Kumaran: and just observing. I think it’s helpful to… Maybe…
168 00:21:10.520 ⇒ 00:21:25.909 Uttam Kumaran: like, I’ve set up the two-week plan for you to think about, like, what are some of the tasks that we can accomplish, some of which I labeled, you know, and I think maybe, Rico, you can let me know what feedback you have, but those are five things that, on my mind, that are, like.
169 00:21:26.430 ⇒ 00:21:40.239 Uttam Kumaran: things that either of us are handling right now. I don’t know if you felt like any one of those are more important than the other, or if you want to add to that list. We don’t… not all of them have to be in scope, but I do think if you can take on one or two of them.
170 00:21:41.050 ⇒ 00:21:42.439 Uttam Kumaran: You know, that would be great.
171 00:21:43.110 ⇒ 00:21:47.650 Rico Rejoso: Yeah, actually, one thing also, just to get my, perspective on it.
172 00:21:47.830 ⇒ 00:21:57.599 Rico Rejoso: I was planning also… I mean, I just created it yesterday, the two-week, plan for Eliza. Another one would be introducing… introducing her into…
173 00:21:57.920 ⇒ 00:22:08.889 Rico Rejoso: our onboarding processes for both clients and team members as well, for her to give her, like, perspective based on her experience and how we can further improve that one, because I’ve been doing a lot of onboarding.
174 00:22:08.890 ⇒ 00:22:09.860 Uttam Kumaran: Perfect, perfect.
175 00:22:09.860 ⇒ 00:22:20.580 Rico Rejoso: for the past 3 weeks, and I’ve been, asking for feedback. So far, there are none, and everyone was very satisfied for it, but in case, I just want to ask her, like, you know.
176 00:22:20.580 ⇒ 00:22:21.300 Uttam Kumaran: 100%.
177 00:22:21.300 ⇒ 00:22:23.240 Rico Rejoso: Back to how we can improve that one.
178 00:22:23.240 ⇒ 00:22:30.420 Uttam Kumaran: I think maybe, maybe, Rico, one of that is, like, an audit of client, and… Team onboarding flows.
179 00:22:30.420 ⇒ 00:22:32.850 Rico Rejoso: That could be a good outcome, right? So just…
180 00:22:32.920 ⇒ 00:22:36.219 Uttam Kumaran: To walk through that, to audit, what we can improve.
181 00:22:36.410 ⇒ 00:22:44.369 Uttam Kumaran: I think also helping on items 2, 3, and 5 would be great as well.
182 00:22:44.470 ⇒ 00:22:46.939 Uttam Kumaran: So, like, confirming on Fridays.
183 00:22:47.040 ⇒ 00:22:49.990 Rico Rejoso: Like, so understanding our Clockify process.
184 00:22:49.990 ⇒ 00:23:04.649 Uttam Kumaran: And starting to own the closeout of hours on Friday. So, Eliza, part of the context is everybody on our team, we… everybody books hours in Clockify. One of the things that has been challenging for Rico and I is just to make sure that on Fridays, everybody
185 00:23:05.370 ⇒ 00:23:18.719 Uttam Kumaran: has their hours in. And so, that would be a great thing for you to own and think about different ways that we can remind people to make sure their hours are in. And then I think another thing, also.
186 00:23:18.850 ⇒ 00:23:23.720 Uttam Kumaran: Rico, could be… Like.
187 00:23:24.040 ⇒ 00:23:31.269 Uttam Kumaran: either one… either option one or option five, which is, like, organizing everything on the recruiting side, or updating operating. Do you think there’s…
188 00:23:31.470 ⇒ 00:23:33.520 Uttam Kumaran: One of those is more important, Rico.
189 00:23:34.460 ⇒ 00:23:42.910 Rico Rejoso: Recruitment, I guess, because we’ve been, like, you know, doing it randomly, depending on what we think would work for everyone, or depending.
190 00:23:42.910 ⇒ 00:23:47.969 Uttam Kumaran: So maybe… Yeah, so maybe, Eliza, you can also… Rico, you can onboard her onto, like.
191 00:23:48.140 ⇒ 00:23:57.629 Uttam Kumaran: what we’ve tried to do on the recruiting organization side, so, like, the Notion and things like that. And I think if she can own creating, like, a new process, or
192 00:23:57.700 ⇒ 00:23:59.609 Uttam Kumaran: Basically, how we…
193 00:23:59.650 ⇒ 00:24:11.680 Uttam Kumaran: start to organize everybody that we’re recruiting, that would be great. And also, Liza, since you just went through the process, it would be helpful for you to think about, like, okay, from the Brain Forge perspective, how do we
194 00:24:11.710 ⇒ 00:24:21.759 Uttam Kumaran: Make sure at any moment we know who’s being recruited for what role, what stage they’re in in the process, who do they have to talk to next, and ideally as much of that we can do
195 00:24:22.010 ⇒ 00:24:28.280 Uttam Kumaran: In either linear or in Notion would be great, you know?
196 00:24:32.000 ⇒ 00:24:40.080 Rico Rejoso: Okay, yeah, I have a set of plans as well for it, but I’ll coordinate with Eliza first. Maybe we can come up with a plan and present it to you afterwards, and then we’ll…
197 00:24:41.250 ⇒ 00:24:41.810 Uttam Kumaran: Okay.
198 00:24:44.210 ⇒ 00:24:52.720 Uttam Kumaran: So yeah, I think those are two, like, good items from my side that, as part of the two-week trial, the Friday closeout and recruiting organization would be great.
199 00:24:56.180 ⇒ 00:25:04.980 Elizah Joy: Yeah, I think, on my end, that sounds good, and I think it’s doable within the two-week trial timeframe. Of course, we’re aiming for
200 00:25:05.170 ⇒ 00:25:09.170 Elizah Joy: Like, the 30, 60, 90-day plan, right? So, working together.
201 00:25:09.440 ⇒ 00:25:13.179 Elizah Joy: long-term. But yeah, I think those two,
202 00:25:15.250 ⇒ 00:25:27.450 Elizah Joy: are good for just a two-week trial, and then, yeah, I’ll do coordinate with Rico for the recruiting organization process. I did re… saw that in Notion.
203 00:25:27.450 ⇒ 00:25:37.449 Elizah Joy: But yeah, I do have a few questions on that, so yeah, maybe once after Rico and I have gone through that, and we’ve made improvements and stuff, we can all
204 00:25:37.490 ⇒ 00:25:43.479 Elizah Joy: Discuss the… Or go through the improvements or changes that can be made.
205 00:25:44.520 ⇒ 00:25:49.319 Uttam Kumaran: Perfect. Yeah, and to think about it, like, for recruiting, there’s a couple different customers, right? There’s, like.
206 00:25:49.440 ⇒ 00:25:53.590 Uttam Kumaran: There’s, like, the recruit, the person who’s being recruited,
207 00:25:53.990 ⇒ 00:25:56.629 Uttam Kumaran: The person who’s interviewing, and then there’s us.
208 00:25:56.630 ⇒ 00:25:56.960 Elizah Joy: more likely.
209 00:25:56.960 ⇒ 00:25:58.659 Uttam Kumaran: recruiting operations, right?
210 00:25:58.790 ⇒ 00:26:08.909 Uttam Kumaran: So, those are, like, the three, kind of, personas to keep in mind. For example, the recruit always wants to know, like, what stage of the process they’re in, what are the next steps.
211 00:26:08.970 ⇒ 00:26:10.000 Uttam Kumaran: For us.
212 00:26:10.040 ⇒ 00:26:29.609 Uttam Kumaran: on the recruiting operations, we need… there’s just, like, at any moment, we’re recruiting 10 to 15 different people, right? So, for us to keep organization on, like, who needs a contract, who’s moving to final interview, what are the next interviews, and then for the interviewers, they need to understand who are they interviewing, what are they interviewing about, like, where to take notes.
213 00:26:29.650 ⇒ 00:26:34.739 Uttam Kumaran: things like that, you know, how to be prepared for the interview. So, those are just helpful things to keep in mind.
214 00:26:35.970 ⇒ 00:26:37.119 Elizah Joy: Thank you.
215 00:26:37.640 ⇒ 00:26:39.770 Elizah Joy: Keep those in line.
216 00:26:41.000 ⇒ 00:26:50.020 Elizah Joy: And then, just to confirm, this Friday meeting on the list, This is the, friday…
217 00:26:50.690 ⇒ 00:26:52.680 Uttam Kumaran: The demos meeting. Yeah, I guess, like.
218 00:26:52.680 ⇒ 00:26:53.550 Elizah Joy: demos.
219 00:26:53.550 ⇒ 00:27:00.999 Uttam Kumaran: That’s… that’s probably… I guess it’s up to you, Rico. Like, right now, Rico and I and a few people helped to put together the deck for that.
220 00:27:01.300 ⇒ 00:27:06.410 Uttam Kumaran: Like, if it’s something you also want to take on during that… during this trial, that would be great.
221 00:27:06.560 ⇒ 00:27:12.409 Uttam Kumaran: Basically, a few of us work to put together a deck and an agenda for the
222 00:27:12.680 ⇒ 00:27:15.569 Uttam Kumaran: Friday all-hands meeting, where the whole company meets.
223 00:27:17.460 ⇒ 00:27:26.450 Elizah Joy: Yeah, I did, rika sent a replay on the… from the Brainforge platform, so I did go through that.
224 00:27:26.630 ⇒ 00:27:27.600 Elizah Joy: Yesterday.
225 00:27:32.720 ⇒ 00:27:33.700 Uttam Kumaran: Great, okay.
226 00:27:35.020 ⇒ 00:27:36.400 Elizah Joy: So yeah, I think…
227 00:27:36.430 ⇒ 00:27:56.380 Elizah Joy: So far, I’m clear with… for the next two weeks. I’ll… of course, I’ll still wait for, Rico mentioned that he’s got, like, a two-week plan as well, so I’ll make sure to… because Rico’s been in the business, and he knows more, how your brain works more than me. Definitely.
228 00:27:56.380 ⇒ 00:27:57.930 Uttam Kumaran: Yeah, and again.
229 00:27:57.930 ⇒ 00:27:58.500 Elizah Joy: How much did you make.
230 00:27:58.500 ⇒ 00:27:59.130 Uttam Kumaran: get into…
231 00:27:59.130 ⇒ 00:27:59.859 Elizah Joy: I guess.
232 00:28:00.050 ⇒ 00:28:04.949 Uttam Kumaran: Yeah, as much as you can get into Notion, or, like, Slack that I can review, that’s perfect.
233 00:28:04.950 ⇒ 00:28:05.400 Elizah Joy: Like, Joe.
234 00:28:05.400 ⇒ 00:28:11.490 Uttam Kumaran: like, hey, this is the two-week trial, can you just take 60 seconds and give any feedback? That’s perfect.
235 00:28:11.610 ⇒ 00:28:17.500 Uttam Kumaran: Of course, the tougher things for me are gonna be, hey, can we hop on calls or meetings? It’s just…
236 00:28:17.500 ⇒ 00:28:17.960 Elizah Joy: It’s good.
237 00:28:17.960 ⇒ 00:28:32.569 Uttam Kumaran: be tougher, so… But also, again, as you start to get more into different parts of the business, there’s a lot of people in the company that are much more helpful than I am in certain areas, so totally, I think you’ll start to learn all the characters and everything, so…
238 00:28:39.270 ⇒ 00:28:42.040 Uttam Kumaran: Okay, perfect. That’s kind of all I had on my side.
239 00:28:42.730 ⇒ 00:28:43.520 Rico Rejoso: Okay.
240 00:28:43.660 ⇒ 00:28:52.199 Rico Rejoso: Eliza and I will be, like, staying on the call maybe to discuss more about this one, if that’s fine, and I know you’re driving, so drive safely with them, okay?
241 00:28:52.490 ⇒ 00:28:54.110 Uttam Kumaran: Thank you, I appreciate it.
242 00:28:54.820 ⇒ 00:28:55.420 Rico Rejoso: Alright.
243 00:28:56.240 ⇒ 00:28:58.890 Elizah Joy: Thank you so much, it was nice to meet you.
244 00:28:58.890 ⇒ 00:29:01.760 Uttam Kumaran: Thank you, Eliza. I’ll talk to you soon. Bye, guys.
245 00:29:01.760 ⇒ 00:29:03.320 Elizah Joy: Thank you, bye.
246 00:29:05.000 ⇒ 00:29:06.150 Rico Rejoso: Alright,
247 00:29:06.310 ⇒ 00:29:13.809 Rico Rejoso: Eliza, actually, I want it to be more freely for us to discuss this one, so maybe we can hop on a call through Slap, or through a huddle.
248 00:29:14.340 ⇒ 00:29:14.910 Rico Rejoso: breathing.
249 00:29:15.630 ⇒ 00:29:19.730 Elizah Joy: Yeah, okay, so it’s gonna be about the… 2 weeks?
250 00:29:19.840 ⇒ 00:29:21.750 Elizah Joy: Trial plan?
251 00:29:22.210 ⇒ 00:29:27.780 Rico Rejoso: Yeah, let’s say for, let’s say for this day and tomorrow, plan.
252 00:29:27.780 ⇒ 00:29:28.180 Elizah Joy: Mmm.
253 00:29:28.180 ⇒ 00:29:29.270 Rico Rejoso: now, gay.
254 00:29:29.270 ⇒ 00:29:30.150 Elizah Joy: Oh, okay, got it.
255 00:29:30.150 ⇒ 00:29:35.469 Rico Rejoso: Let’s discuss further audio huddle on Slack. I’ll set up, set up, set that up, okay?
256 00:29:36.030 ⇒ 00:29:38.820 Elizah Joy: Okay, thank you so much, I’ll talk to you there.
257 00:29:38.820 ⇒ 00:29:40.160 Rico Rejoso: Alright, stop later.