Meeting Title: Planning: Strategy-Analytics Date: 2025-12-08 Meeting participants: Mustafa Raja, Henry Zhao, Robert Tseng, Awaish Kumar, Sezim Zhenishbekova, Rico Rejoso, Ashwini Sharma, Demilade Agboola, Amber Lin
WEBVTT
1 00:02:02.920 ⇒ 00:02:04.400 Robert Tseng: Hello?
2 00:02:04.950 ⇒ 00:02:05.840 Sezim Zhenishbekova: Bye!
3 00:02:13.290 ⇒ 00:02:18.520 Robert Tseng: Okay, I will wait for one more, and then I’ll get started.
4 00:02:24.200 ⇒ 00:02:25.899 Robert Tseng: How’s everyone’s weekend?
5 00:02:27.370 ⇒ 00:02:31.310 Robert Tseng: Any notable… Things to share.
6 00:02:37.890 ⇒ 00:02:39.090 Sezim Zhenishbekova: Oh, really?
7 00:02:40.580 ⇒ 00:02:42.390 Sezim Zhenishbekova: How about you? How was yours?
8 00:02:43.460 ⇒ 00:02:49.060 Robert Tseng: I… just studied.
9 00:02:49.230 ⇒ 00:02:57.820 Robert Tseng: So, I was just in the library all day. I have, have an exam on Wednesday.
10 00:02:59.070 ⇒ 00:03:01.329 Sezim Zhenishbekova: Oh yeah, it’s final season, right?
11 00:03:01.500 ⇒ 00:03:03.109 Robert Tseng: Yep. I imagine.
12 00:03:05.570 ⇒ 00:03:08.349 Sezim Zhenishbekova: How many credits are you taking this semester?
13 00:03:09.240 ⇒ 00:03:15.070 Robert Tseng: I don’t know. I think, I think it’s 10.
14 00:03:15.210 ⇒ 00:03:18.030 Robert Tseng: It’s, it’s, it’s four classes.
15 00:03:18.030 ⇒ 00:03:19.199 Sezim Zhenishbekova: It’s a lot.
16 00:03:19.200 ⇒ 00:03:23.180 Robert Tseng: Like, not a lot. I mean, I already finished two, so I have… I have two more.
17 00:03:25.160 ⇒ 00:03:25.910 Robert Tseng: Yeah.
18 00:03:28.970 ⇒ 00:03:35.640 Robert Tseng: Okay, all right, well, I’ll get started. Here we go.
19 00:03:42.080 ⇒ 00:03:45.290 Robert Tseng: Cool. I think we have…
20 00:03:46.110 ⇒ 00:04:00.919 Robert Tseng: Yeah, we’ll start with Eden first, and then we’ll go down. I guess I didn’t really spend too much time grooming this, but yeah, this cycle looks pretty light, so just want to make sure that we have enough work queued up here, so…
21 00:04:01.020 ⇒ 00:04:08.690 Robert Tseng: Yeah, I guess, Henry, do you wanna… I’ll let you start.
22 00:04:08.910 ⇒ 00:04:17.949 Henry Zhao: Yeah, so today I just want to finish the farm ops, analysis for Wednesday. I already put in some Mixpanel stuff in there, and then…
23 00:04:18.050 ⇒ 00:04:23.139 Henry Zhao: I’m just gonna start working on the Thorough Pass plan, and then see if I can start on any product insights.
24 00:04:24.880 ⇒ 00:04:26.840 Henry Zhao: For, like, pricing or bundling.
25 00:04:27.100 ⇒ 00:04:36.419 Henry Zhao: But if there’s somebody at Brainforge that’s, like, a pricing or bundling expert, I’d love to kind of have a 30-minute chat just to see… bounce some ideas and do some brainstorming.
26 00:04:41.880 ⇒ 00:04:42.949 Robert Tseng: for this…
27 00:04:43.600 ⇒ 00:04:44.260 Henry Zhao: Yeah.
28 00:04:50.860 ⇒ 00:04:51.510 Henry Zhao: Here’s that have some…
29 00:04:51.510 ⇒ 00:04:54.799 Robert Tseng: I’m talking… yeah,
30 00:04:57.570 ⇒ 00:05:03.429 Robert Tseng: I mean, I did… I’ve done pricing and bundling at e-com before, so, I mean, I don’t… I guess, like, it would probably just be me.
31 00:05:04.100 ⇒ 00:05:12.750 Henry Zhao: We can talk about our one-on-one tomorrow. And then this will probably affect Zoran’s, stuff with Judd, because he is in charge of, like, cross-selling and things like that, so I think this would also…
32 00:05:13.410 ⇒ 00:05:16.489 Henry Zhao: Be, like, some sort of cross-selling recommendations we do.
33 00:05:17.240 ⇒ 00:05:27.439 Robert Tseng: Yeah, I think it’d be helpful if you just let me know what your… like, so we’re not doing a blank slate. I mean, like, yeah, so if you just, like, kind of send me something to review beforehand.
34 00:05:28.270 ⇒ 00:05:29.160 Henry Zhao: Okay, sure.
35 00:05:30.580 ⇒ 00:05:34.000 Robert Tseng: Yeah, Argus, like, what have you… what do you have so far?
36 00:05:34.940 ⇒ 00:05:38.010 Henry Zhao: Nothing so far. Oh, that should be… yeah.
37 00:05:41.890 ⇒ 00:05:44.789 Robert Tseng: Okay, so, like, how do you plan on, kind of,
38 00:05:45.230 ⇒ 00:05:49.349 Robert Tseng: driving this conversation with me tomorrow? Like, what should I… what should I expect?
39 00:05:50.030 ⇒ 00:05:53.579 Henry Zhao: I’ll make a notion that, like, with some ideas, and then we can talk through them tomorrow.
40 00:05:55.960 ⇒ 00:05:56.600 Robert Tseng: Okay.
41 00:05:58.870 ⇒ 00:06:02.750 Robert Tseng: And then this, you will be done today, right? Is that what you said?
42 00:06:02.750 ⇒ 00:06:03.360 Henry Zhao: Yeah.
43 00:06:03.820 ⇒ 00:06:04.400 Robert Tseng: Okay.
44 00:06:04.430 ⇒ 00:06:08.290 Henry Zhao: I’ll probably want to go over the slides with you tomorrow, just to kind of fine-tune them.
45 00:06:09.650 ⇒ 00:06:13.379 Robert Tseng: Yeah, and then for Thorough Pass, you’ve already… have you looked through it?
46 00:06:13.880 ⇒ 00:06:16.659 Henry Zhao: Yeah, I’ve already looked through the tool, but I’m gonna start making a plan.
47 00:06:17.030 ⇒ 00:06:18.090 Henry Zhao: Maybe I’ll get.
48 00:06:18.090 ⇒ 00:06:18.650 Robert Tseng: Yeah.
49 00:06:18.810 ⇒ 00:06:26.199 Robert Tseng: And there are all the tickets that I have associated with this, so you can kind of pull those in as needed.
50 00:06:26.650 ⇒ 00:06:27.310 Henry Zhao: Okay.
51 00:06:27.560 ⇒ 00:06:28.120 Robert Tseng: Okay.
52 00:06:28.590 ⇒ 00:06:29.290 Henry Zhao: Sounds good.
53 00:06:41.370 ⇒ 00:06:43.910 Robert Tseng: We’ll pass back on to you.
54 00:06:46.620 ⇒ 00:06:49.540 Robert Tseng: Okay, is…
55 00:06:49.900 ⇒ 00:06:55.569 Robert Tseng: Zoran is not here. I think he said he has, like, an outage or something, so we’ll kind of skip him.
56 00:06:55.700 ⇒ 00:06:59.060 Robert Tseng: Yeah, okay, let’s move to…
57 00:06:59.320 ⇒ 00:07:03.269 Robert Tseng: Ashwini, Dave Milate, I think the one thing I’ll just call out is, like.
58 00:07:03.430 ⇒ 00:07:10.510 Robert Tseng: Yeah, I know that the dashboards went down as a pricing kind of issue. I’m basically trying to get
59 00:07:11.540 ⇒ 00:07:25.029 Robert Tseng: our team internally to consolidate how we’re paying for vendors. I think right now it’s just been Utom and I just slapping a card onto things, and when someone’s card is not working, then…
60 00:07:25.130 ⇒ 00:07:34.219 Robert Tseng: then I guess it just breaks. It’s just… it’s kind of crazy that, like, because a $20 bill didn’t go through, that Eden’s dashboards went down for 2 days, like…
61 00:07:34.420 ⇒ 00:07:48.160 Robert Tseng: considering how much they pay us, like, I mean, you can understand why that’s kind of… kind of crazy. So, I think that’s why there’s more attention going towards the Metaplane work, and people want to really understand, like.
62 00:07:48.850 ⇒ 00:07:56.180 Robert Tseng: how the data, like, do I want to understand data uptime and get some… get some signaling on
63 00:07:56.440 ⇒ 00:07:57.140 Robert Tseng: Bye.
64 00:07:57.270 ⇒ 00:08:13.849 Robert Tseng: where… where things… when we’re… when data is coming in lower or higher than expected, it needs to be more dynamic than just us setting a threshold. So, that was the message I shared with you, Ashwini. So, yeah, I’d like to spend a little time talking about, like, what our plan is there.
65 00:08:15.060 ⇒ 00:08:22.249 Ashwini Sharma: So, yeah, I’ve taken this, complete ownership of the Metaplane monitors that we are going to create on for Eden datasets.
66 00:08:22.400 ⇒ 00:08:25.939 Ashwini Sharma: This week, we are targeting,
67 00:08:26.130 ⇒ 00:08:29.040 Ashwini Sharma: Try… Targeting to ensure that,
68 00:08:29.890 ⇒ 00:08:36.369 Ashwini Sharma: We have the freshness monitor set up, and it sends out alerts properly into the channel.
69 00:08:36.669 ⇒ 00:08:41.429 Ashwini Sharma: That is the target, and what happened over the last week was, like, we had some alerts.
70 00:08:41.780 ⇒ 00:08:44.959 Ashwini Sharma: They were configured, but somehow they did not trigger in the channel.
71 00:08:45.110 ⇒ 00:08:48.930 Ashwini Sharma: And if it were triggered, probably somebody could have looked into it.
72 00:08:49.210 ⇒ 00:08:53.479 Ashwini Sharma: And that is what we are planning right now, at least get,
73 00:08:53.980 ⇒ 00:08:56.650 Ashwini Sharma: Get the freshness monitor set up and running.
74 00:08:56.780 ⇒ 00:09:00.460 Ashwini Sharma: And then we’ll add, you know, one by one.
75 00:09:00.780 ⇒ 00:09:05.319 Ashwini Sharma: any other monitor that may be required. Like, for example, in this screenshot, right?
76 00:09:07.010 ⇒ 00:09:11.599 Ashwini Sharma: Mithez has shared some logic regarding what he expects.
77 00:09:11.740 ⇒ 00:09:19.950 Ashwini Sharma: And for that, we’ll create one monitor and then add it. But similarly, as… as we proceed and get more insights into
78 00:09:20.090 ⇒ 00:09:22.039 Ashwini Sharma: What is absolutely required.
79 00:09:22.240 ⇒ 00:09:26.639 Ashwini Sharma: We can, we can add, monitors one by one.
80 00:09:30.400 ⇒ 00:09:30.760 Robert Tseng: Okay.
81 00:09:31.560 ⇒ 00:09:31.970 Robert Tseng: So…
82 00:09:32.380 ⇒ 00:09:40.040 Awaish Kumar: Like, one thing is that we had some monitors, but… Number one, we didn’t…
83 00:09:40.520 ⇒ 00:09:55.249 Awaish Kumar: like, maintain that metaplane at the same pace where we could have because of various reasons. Like, we spent time on different other things than Metaplane for Aiden.
84 00:09:55.490 ⇒ 00:10:04.009 Awaish Kumar: And so now, Ashwani is working on to, like, have another pass on it, to add more monitors, and…
85 00:10:04.410 ⇒ 00:10:13.810 Awaish Kumar: And basically, customized monitors. And then the second thing is that, which is much more important, Because…
86 00:10:13.930 ⇒ 00:10:24.480 Awaish Kumar: We were… we are missing some alerts. Right now, we do get some alerts at some point in time, but the problem is that nobody’s active and looking into those actively.
87 00:10:24.690 ⇒ 00:10:28.630 Awaish Kumar: So we, basically, I, Ashwani, and Demonade, are working on a plan
88 00:10:29.030 ⇒ 00:10:38.079 Awaish Kumar: To basically have a plan between us, so that one of us is at least looking at the issues and sending summaries to client.
89 00:10:38.190 ⇒ 00:10:39.790 Awaish Kumar: If anything fails.
90 00:10:40.290 ⇒ 00:10:43.950 Awaish Kumar: And, like, let us let them know, like, we are working on it.
91 00:10:45.350 ⇒ 00:10:58.589 Robert Tseng: Okay, yeah, I mean, I think also, like, our Metaplane channel is only internal-facing right now. It’s not like it doesn’t have any Eden stakeholders in it, but I think we will… they want… they want to… they want to see it, so we need to basically get this…
92 00:10:59.150 ⇒ 00:11:05.330 Robert Tseng: alert… alerting system ready, and then we need to add, like, Eden stakeholders to it, like the…
93 00:11:05.620 ⇒ 00:11:14.629 Robert Tseng: Like, the C-suite, well, at least I want to be on that channel. So, that’s gonna put a lot more visibility on this work. So…
94 00:11:16.250 ⇒ 00:11:18.729 Awaish Kumar: Yeah, so I guess, like, when will that…
95 00:11:18.730 ⇒ 00:11:29.450 Robert Tseng: Do you guys have time to work on that plan this week? Like, I feel like this is something we have… you know, we’re… we’re, like, probably half capacity right now, so I want to add… I want to add a bunch of work, for us.
96 00:11:29.450 ⇒ 00:11:32.219 Awaish Kumar: So… Ready by end of week. Okay.
97 00:11:32.720 ⇒ 00:11:36.250 Robert Tseng: Okay, so let me just do,
98 00:11:37.880 ⇒ 00:11:41.550 Robert Tseng: I mean, I’m just gonna call it Metaplane.
99 00:11:45.070 ⇒ 00:11:48.100 Awaish Kumar: And the basic set of monitors also, by the end of week.
100 00:11:49.430 ⇒ 00:11:53.030 Robert Tseng: Okay, and, and, you know…
101 00:12:12.120 ⇒ 00:12:19.509 Robert Tseng: Okay, so… That… Otherwise, I think this is…
102 00:12:20.290 ⇒ 00:12:24.530 Robert Tseng: I think this should be done. Can I close this out?
103 00:12:25.430 ⇒ 00:12:30.469 Awaish Kumar: Yeah, Spike is done, we are working now into implementing. Alright.
104 00:12:30.600 ⇒ 00:12:31.710 Awaish Kumar: these monitors.
105 00:12:33.240 ⇒ 00:12:41.650 Robert Tseng: Yeah, so if there are any tickets that need to be created for this, like, for these steps, like, can you, can you, can you add them, Awish?
106 00:12:41.910 ⇒ 00:12:43.139 Awaish Kumar: Yeah, I’ll… I’ll do that.
107 00:12:43.140 ⇒ 00:12:44.500 Robert Tseng: Okay, thanks.
108 00:12:46.480 ⇒ 00:12:47.170 Robert Tseng: Right.
109 00:12:47.540 ⇒ 00:12:51.650 Robert Tseng: Alright, what about this one?
110 00:12:52.040 ⇒ 00:12:52.839 Awaish Kumar: Yeah, I was…
111 00:12:52.840 ⇒ 00:12:53.530 Robert Tseng: Great, too.
112 00:12:53.940 ⇒ 00:12:56.580 Awaish Kumar: I edited based on Henry’s,
113 00:12:57.660 ⇒ 00:13:00.980 Awaish Kumar: Ask, like, he’s seeing some negative numbers.
114 00:13:01.080 ⇒ 00:13:03.439 Awaish Kumar: An auto summary. Okay. Oh, yeah.
115 00:13:07.200 ⇒ 00:13:07.940 Henry Zhao: Thank you.
116 00:13:12.320 ⇒ 00:13:17.470 Ashwini Sharma: Henry, I’ll sync up with you on what exactly you’re seeing, so that we can look into it here.
117 00:13:18.080 ⇒ 00:13:19.780 Robert Tseng: Okay, and then what about this one?
118 00:13:22.160 ⇒ 00:13:23.600 Awaish Kumar: Yeah, Dad?
119 00:13:25.990 ⇒ 00:13:31.459 Awaish Kumar: Yeah, I added it for refactoring part for meta models, it’s for Ashwini, and…
120 00:13:31.840 ⇒ 00:13:35.149 Awaish Kumar: I don’t know how far we are with those models, Ashwini.
121 00:13:35.540 ⇒ 00:13:39.739 Ashwini Sharma: Oh, this is… this is the one, that we talked about last week, right?
122 00:13:40.130 ⇒ 00:13:42.040 Awaish Kumar: The CAPI models.
123 00:13:42.330 ⇒ 00:13:43.060 Awaish Kumar: Yes, yes.
124 00:13:43.060 ⇒ 00:13:47.899 Ashwini Sharma: Oh, okay, okay, yeah, without the details, I could not really relate. What exactly was this one?
125 00:13:49.230 ⇒ 00:13:55.699 Awaish Kumar: Yeah, but, like, we were refactoring it to create one… two tables from one, so is it…
126 00:13:55.800 ⇒ 00:13:56.990 Robert Tseng: So this is done.
127 00:13:57.730 ⇒ 00:13:58.990 Ashwini Sharma: No, this is not yet done.
128 00:13:59.510 ⇒ 00:14:00.080 Robert Tseng: Oh.
129 00:14:01.640 ⇒ 00:14:06.939 Robert Tseng: Okay, so, but you can basically… alright, so you need to… you need to split, CAPI models, two models, okay.
130 00:14:06.940 ⇒ 00:14:07.670 Ashwini Sharma: Yes, yep.
131 00:14:13.750 ⇒ 00:14:15.940 Robert Tseng: Alright,
132 00:14:18.750 ⇒ 00:14:37.620 Robert Tseng: Alright, let’s move on. Anything else there? Yeah, I guess, like, data engineering-wise, yeah, I guess… I mean, I haven’t put on… I haven’t put on a new project for you guys, so I feel like you guys are just kind of doing whatever to support Zoron and Henry.
133 00:14:37.890 ⇒ 00:14:41.800 Robert Tseng: Yeah, is there… is there a project that I’m missing here? Like, anything that we haven’t, like.
134 00:14:42.510 ⇒ 00:14:47.700 Robert Tseng: that we… that we should… that we should be bringing into scope? I guess I’m just speaking broadly across all you guys.
135 00:14:49.630 ⇒ 00:14:56.969 Awaish Kumar: Yeah, case is out, but, like, this spike now should come to some conclusion. But he’s out today, I think.
136 00:14:58.970 ⇒ 00:15:01.830 Awaish Kumar: Yeah, that will maybe end up in some tickets.
137 00:15:06.450 ⇒ 00:15:13.790 Robert Tseng: Okay. I feel like we probably need, like, an Eden planning session specifically,
138 00:15:14.300 ⇒ 00:15:19.450 Robert Tseng: I just feel like there isn’t enough work, on this team, so, like, I…
139 00:15:19.800 ⇒ 00:15:30.280 Robert Tseng: want to put it on… I mean, yeah, Henry… Henry and Zoran, I’m gonna ask you guys to basically meet with me. We’re gonna have to put on more… more scope. I feel like, since I haven’t been driving… driving this, like.
140 00:15:30.640 ⇒ 00:15:37.099 Robert Tseng: I feel like our roadmap pretty much ran out, and, like, the D’s… the D’s don’t really have… don’t really have enough work.
141 00:15:38.390 ⇒ 00:15:53.849 Robert Tseng: That’s my takeaway here. And then Zoran stuff… I mean, Zoron is autonomous. His work is pretty autonomous. Like, I think it’s pretty consistent… consistently, like, at least 10 to… 10 to 15 points… points a week, which is kind of what I would expect from him.
142 00:15:53.960 ⇒ 00:15:58.900 Robert Tseng: But then the rest of the team were kind of, like, just… Have come… have just…
143 00:15:59.010 ⇒ 00:16:05.850 Robert Tseng: slowed down significantly. So, I will follow up after… after this meeting. We’re gonna… we’re gonna book something.
144 00:16:07.490 ⇒ 00:16:08.330 Robert Tseng: Okay.
145 00:16:08.580 ⇒ 00:16:13.650 Robert Tseng: Alright, we’ll move on for now, we’ll go to insomnia,
146 00:16:15.390 ⇒ 00:16:23.560 Robert Tseng: Yeah, so a couple things here. We have the deck review, Amber, so I think I already reviewed your,
147 00:16:24.360 ⇒ 00:16:26.860 Robert Tseng: The deck here,
148 00:16:30.060 ⇒ 00:16:33.649 Robert Tseng: Insomnia… I don’t have the link on hand.
149 00:16:35.730 ⇒ 00:16:49.759 Amber Lin: I saw your Slack messages. I was saying… I think you said you’ll do it on a weekend. If it can help today, me and Hannah can go in and help polish it off for Tuesday. I think that will make it faster.
150 00:16:50.540 ⇒ 00:16:57.310 Robert Tseng: Yeah, so, I mean, I kind of… I looked through it already. So, I mean, generally, I think these are the right items. I think it’s just that.
151 00:16:59.120 ⇒ 00:17:10.759 Robert Tseng: Yeah, so, like, the structure is there. I just think that the wording probably needs to be cleaned up, and then also there’s, like, no sense of prioritization. These just look like lists, so, you know, if I was… I’m gonna hand it. Yeah.
152 00:17:10.929 ⇒ 00:17:20.319 Amber Lin: That slide was copied over, because I didn’t really know what to do on the data side, so I needed some guidance there, too.
153 00:17:20.319 ⇒ 00:17:39.759 Robert Tseng: Yeah, yeah, that’s what I’m saying, like, I feel like I have to just take this and kind of, get it ready. I want to send it out today before in the… beforehand, but, like, yeah, I just… I don’t really think it’s ready to send yet. I guess what you could help on, like, obviously this, if there’s actually a link to the architecture, making sure that that’s there.
154 00:17:39.849 ⇒ 00:17:48.709 Robert Tseng: Yeah, I don’t think we need to… Alright, we get to…
155 00:17:48.999 ⇒ 00:18:06.909 Robert Tseng: So, like, just even from, like, an OKR’s perspective, so, like, the objectives, obviously this needs to be CRISPR, but, like, I think these are the right items, like, in terms of what we’re doing, and then the results are more or less the right recommendations. I think, I just think that it’s… yeah, it’s…
156 00:18:06.910 ⇒ 00:18:09.660 Amber Lin: There’s no guidance for them to read, I understand.
157 00:18:09.660 ⇒ 00:18:13.799 Robert Tseng: Yeah, yeah, yeah, okay. Great. So, yeah.
158 00:18:13.800 ⇒ 00:18:14.900 Amber Lin: I mean, if anything, I’ll cut…
159 00:18:14.900 ⇒ 00:18:18.920 Robert Tseng: down these slides, too. Like, I’m not gonna send them a 15-slide deck. It’ll probably be, like, 5.
160 00:18:19.340 ⇒ 00:18:19.900 Robert Tseng: Yeah.
161 00:18:19.900 ⇒ 00:18:21.060 Amber Lin: Gotcha, okay.
162 00:18:22.320 ⇒ 00:18:26.379 Amber Lin: On the other project review deck…
163 00:18:28.040 ⇒ 00:18:32.730 Amber Lin: So the one with the weekly review and the pass analysis.
164 00:18:36.320 ⇒ 00:18:41.120 Amber Lin: I guess Susan, was you able to put your slides in there?
165 00:18:42.160 ⇒ 00:18:45.059 Sezim Zhenishbekova: Yep, I put it in there.
166 00:18:45.590 ⇒ 00:18:46.800 Amber Lin: Okay. Okay.
167 00:18:46.800 ⇒ 00:18:53.860 Sezim Zhenishbekova: So I’ll go in and check before… Yeah, that’s the slide, yes, the slide number 7.
168 00:18:54.960 ⇒ 00:18:55.590 Robert Tseng: Okay.
169 00:18:56.900 ⇒ 00:19:05.670 Robert Tseng: Okay, yeah, I guess, we will send… we’ll send this out. So, what’s… what’s missing on this? Like, why, or, I guess…
170 00:19:06.900 ⇒ 00:19:08.049 Amber Lin: Oh, no.
171 00:19:08.050 ⇒ 00:19:12.830 Sezim Zhenishbekova: I think Amber was waiting for me, so that’s why I should probably go to bring it up.
172 00:19:12.970 ⇒ 00:19:13.750 Sezim Zhenishbekova: Yeah.
173 00:19:14.900 ⇒ 00:19:18.609 Amber Lin: So, I’ll do a last check, and I think we’re ready to send that, too.
174 00:19:18.790 ⇒ 00:19:26.309 Robert Tseng: Okay, yeah, we should just send it. Yeah, this is, like, a recap of last week, so we should, we should send it today. So, Amber, I’ll let you review, and you can send it.
175 00:19:26.310 ⇒ 00:19:27.350 Amber Lin: Okay.
176 00:19:27.600 ⇒ 00:19:28.940 Robert Tseng: Okay, great.
177 00:19:29.740 ⇒ 00:19:36.300 Robert Tseng: And then… Yeah, as far as new work here.
178 00:19:36.300 ⇒ 00:19:40.209 Amber Lin: I added my tickets, so…
179 00:19:40.550 ⇒ 00:19:41.010 Robert Tseng: You have a.
180 00:19:41.010 ⇒ 00:19:44.110 Amber Lin: I wanna help Brady. Yeah, just those tickets.
181 00:19:47.280 ⇒ 00:20:03.399 Amber Lin: Because she hasn’t planned the rest of the holidays yet, I think that’s where we can help, give her some recs, and do some testing if we can. I remember I also wanted to do a follow-up on the analysis we sent the Chief of Staff.
182 00:20:03.860 ⇒ 00:20:09.909 Amber Lin: Bertie also has some questions on that. Do you know what Lisa was asking about?
183 00:20:11.600 ⇒ 00:20:18.280 Amber Lin: On the box surge of the conversion changes, of the time to second purchase changes…
184 00:20:20.100 ⇒ 00:20:29.899 Robert Tseng: She did not leave specific feedback. She just wanted to talk through tomorrow. Yeah, I haven’t talked to her, it’s gonna… I’m talking to her tomorrow. Is there something specific you want me to discuss?
185 00:20:30.400 ⇒ 00:20:36.060 Amber Lin: No, I just recalled that you said there were some follow-up questions, but if not, that’s fine too.
186 00:20:36.240 ⇒ 00:20:39.829 Robert Tseng: Okay. Yeah, no, I don’t, I don’t have anything there.
187 00:20:41.310 ⇒ 00:20:46.259 Robert Tseng: Alright, and then this is, you’re kind of evaluating a test campaign, or what is this?
188 00:20:46.260 ⇒ 00:20:52.070 Amber Lin: Yeah, we gave Birdie two recommended campaigns, she has already deployed them on December 2nd.
189 00:20:52.510 ⇒ 00:20:53.970 Robert Tseng: Oh, great. Okay.
190 00:20:54.450 ⇒ 00:21:00.130 Robert Tseng: Yeah, no, I think that would be great. I would love to see, like, if our recommendation… how our recommendations did.
191 00:21:00.400 ⇒ 00:21:03.000 Robert Tseng: Okay.
192 00:21:04.300 ⇒ 00:21:17.019 Robert Tseng: Alright, beyond that, I think, this probably won’t… this will still be a bit quiet until tomorrow, because I think I need to get that, get these two things over the line with their team.
193 00:21:17.020 ⇒ 00:21:26.009 Robert Tseng: like, yeah, I guess the scope that Eliza is approving for Zoran, it looks like they’re gonna move forward with it, so I think that should be great. I’ll be able to bring him onto this client.
194 00:21:26.100 ⇒ 00:21:31.579 Robert Tseng: And then, yeah, I guess I just need to prepare for that call with, with Lisa, so…
195 00:21:32.270 ⇒ 00:21:37.720 Robert Tseng: Okay, so we’ll move on. Let’s talk about Honey Stinger.
196 00:21:38.420 ⇒ 00:21:49.059 Robert Tseng: There’s a few things here, follow-ups from last week. I guess… I know we kind of just ended that call pretty late, and we didn’t really circle back on it.
197 00:21:49.060 ⇒ 00:21:55.479 Amber Lin: Tickets there, so that’s… The top one for me is the Honeysteer 75.
198 00:21:55.720 ⇒ 00:21:57.200 Amber Lin: About discounts?
199 00:21:57.340 ⇒ 00:22:02.289 Amber Lin: And then, like, the other ones are less of a priority.
200 00:22:02.940 ⇒ 00:22:10.339 Amber Lin: So this is the… I forgot his name… the other guy who joined, his questions.
201 00:22:11.180 ⇒ 00:22:11.800 Robert Tseng: Yeah, Dan.
202 00:22:11.800 ⇒ 00:22:13.079 Amber Lin: I was on Shopify.
203 00:22:15.320 ⇒ 00:22:22.369 Amber Lin: That’s the main one, and then the others are, like, Utom brought up to Amazon sales here, like…
204 00:22:22.510 ⇒ 00:22:26.999 Amber Lin: Yearly comparison of different months, the same months.
205 00:22:27.220 ⇒ 00:22:30.040 Amber Lin: Let’s see, and then…
206 00:22:31.210 ⇒ 00:22:39.389 Amber Lin: I think the other one is the Acosta data. Camry said he looked over it over the weekend, but he will be out later this week.
207 00:22:39.540 ⇒ 00:22:43.550 Amber Lin: So I might have to take over and do the analysis there, too.
208 00:22:44.670 ⇒ 00:22:47.430 Henry Zhao: Let me know if you want to schedule another meeting so we can, like, do it together.
209 00:22:47.530 ⇒ 00:22:50.859 Amber Lin: Yeah, that would be great. I’ll… we’ll grab time.
210 00:22:51.250 ⇒ 00:22:54.430 Henry Zhao: Well, yeah, first thing I’m gonna do is watch the recording with Byron, though, just to get caught up.
211 00:22:59.480 ⇒ 00:23:17.179 Robert Tseng: Okay, I mean, I’m okay with this. This one’s all pretty much the same. Is Sam on this call? Sam’s on this call. I’ll meet with her separately. Okay, and then we have… yeah, read me. I know you’re… are you waiting on a couple reviews from me? .
212 00:23:17.180 ⇒ 00:23:18.030 Mustafa Raja: Yes.
213 00:23:18.780 ⇒ 00:23:24.370 Robert Tseng: Okay, then let’s… I’ll have you stay after… after this call is over, and then we’ll… we’ll just review it together.
214 00:23:24.720 ⇒ 00:23:25.290 Mustafa Raja: Okay.
215 00:23:25.680 ⇒ 00:23:34.949 Robert Tseng: Yeah. Other than that, I think the… it’s pretty straightforward. Like, they’re just… they have… they know exactly what they’re asking for. I’m not really creating new tickets for them.
216 00:23:35.960 ⇒ 00:23:44.880 Robert Tseng: All right, yeah, I mean, I guess that was pretty quick, just blew through that. So, yeah, I think we’re missing some additional scope,
217 00:23:45.040 ⇒ 00:23:55.849 Robert Tseng: Well, elements, we’re still building up that roadmap. We have a couple more calls with them today, tomorrow, so I think Uthma and I are… will pretty much build that roadmap out.
218 00:23:56.450 ⇒ 00:24:00.360 Robert Tseng: But… yeah, I mean, I think that’s… that’s pretty much…
219 00:24:01.680 ⇒ 00:24:06.710 Robert Tseng: That’s what I got for now. Yeah, I, I think…
220 00:24:09.910 ⇒ 00:24:16.699 Robert Tseng: the Eden team, can you guys, like, meet and, like, come up with more? Like, I mean, I think I’m gonna…
221 00:24:16.840 ⇒ 00:24:21.419 Robert Tseng: I would want you to take a first pass at it, and then before we discuss, like, I just think that…
222 00:24:21.760 ⇒ 00:24:30.470 Robert Tseng: Yeah, like, I… you guys… you guys should know, like, kind of what… what… what should be coming, rather than, like, me having to drive that whole exercise.
223 00:24:30.780 ⇒ 00:24:36.849 Henry Zhao: Okay. Just a reminder, right now, I have the call with Jonah, so we’ll have some work from the finance dashboard stuff.
224 00:24:39.370 ⇒ 00:24:44.759 Robert Tseng: Okay, yeah, but there’s, like, a coordination… like, the DE side is just, like, really light, so, like…
225 00:24:45.080 ⇒ 00:25:00.199 Robert Tseng: I don’t know, like, if I… if I need to just get all of you guys in a room and talk, and, like, we’re gonna just go through… I mean, it’s like, either I’m gonna run that meeting, or you guys can kind of self-coordinate and then come back to me with more scope. So, I’m asking you to build out more roadmap.
226 00:25:00.570 ⇒ 00:25:01.120 Henry Zhao: Okay.
227 00:25:02.170 ⇒ 00:25:05.830 Henry Zhao: And there’s a lot of stuff in the backlog that we can start looking at and, like, try bringing in.
228 00:25:06.440 ⇒ 00:25:13.469 Robert Tseng: Yeah, so, I mean, I’m not saying everything has to be from scratch, but, like, this should be at least 60, so we’re off by 30%.
229 00:25:14.990 ⇒ 00:25:16.660 Henry Zhao: Are we good on margin for Eden now?
230 00:25:18.300 ⇒ 00:25:21.580 Robert Tseng: Yeah, yeah, I mean, 60, 60 is where we should be at, yeah.
231 00:25:21.920 ⇒ 00:25:22.529 Henry Zhao: Yep, okay.
232 00:25:23.090 ⇒ 00:25:37.349 Robert Tseng: Yeah. Yeah, I mean, 60 for… I mean, I mean, so… and then the other ones are all pretty straightforward. We’re… we’re… as long as it’s 15 or under, like, I’m not… I’m not worried about… for the other clients. But for Eden, Eden’s gotta be a lot. It’s gotta… it’s gotta be at least 60.
233 00:25:38.730 ⇒ 00:25:39.290 Henry Zhao: Room.
234 00:25:39.760 ⇒ 00:25:40.400 Robert Tseng: Okay.
235 00:25:43.090 ⇒ 00:25:51.740 Robert Tseng: Alright, so I’ll let you guys meet, and then I’m gonna throw another… I’m gonna throw another meeting on the calendar, like, later today, we’ll meet again. So hopefully you guys will have something by then.
236 00:25:51.800 ⇒ 00:26:08.200 Robert Tseng: And I guess, I’m going to review… readme now with Mustafa, and then we’ll… we’ll kind of… any… anything else to review on Insomnia before we send out, like, but those are the two things I’m gonna… gonna do right now, before…
237 00:26:09.110 ⇒ 00:26:11.730 Robert Tseng: For… yeah, for the Knicks, before this is…
238 00:26:12.140 ⇒ 00:26:20.580 Robert Tseng: For the next hour, I guess. Any other questions on… Client stuff for now.
239 00:26:31.370 ⇒ 00:26:40.930 Robert Tseng: Okay, if not, then that is it. I guess you guys can drop Mustafa to stay on.
240 00:26:41.870 ⇒ 00:26:44.569 Henry Zhao: And it says, and you’ll be in the call with me right now, right?
241 00:26:45.460 ⇒ 00:26:47.439 Sezim Zhenishbekova: Yes, I’ll go down there. Yeah.
242 00:26:47.440 ⇒ 00:26:48.259 Henry Zhao: Okay.
243 00:26:49.200 ⇒ 00:26:50.210 Sezim Zhenishbekova: Nope. Alright.
244 00:26:50.280 ⇒ 00:26:51.120 Robert Tseng: See y’all.
245 00:26:51.770 ⇒ 00:26:52.530 Henry Zhao: You guys.
246 00:26:59.750 ⇒ 00:27:02.820 Robert Tseng: Okay, so… let’s cover this…
247 00:27:13.730 ⇒ 00:27:22.090 Robert Tseng: Let’s do the exec growth dash first, I guess, and then… Whoa.
248 00:27:28.840 ⇒ 00:27:34.269 Robert Tseng: Okay, so… Alright, let’s like this.
249 00:27:34.490 ⇒ 00:27:35.510 Robert Tseng: Great.
250 00:27:43.540 ⇒ 00:27:50.469 Robert Tseng: So in the last 14 days… well, this should be completed within 14 days, right?
251 00:27:56.390 ⇒ 00:27:57.380 Mustafa Raja: Yeah.
252 00:27:59.230 ⇒ 00:28:02.339 Robert Tseng: Okay, well, I guess you’ll have to make these changes, because…
253 00:28:02.750 ⇒ 00:28:07.309 Robert Tseng: Are you not able to, like, share it with me so that I can actually just change and save it directly?
254 00:28:09.110 ⇒ 00:28:10.550 Mustafa Raja: I don’t know…
255 00:28:10.850 ⇒ 00:28:15.480 Mustafa Raja: I don’t know how access heel works, because I, I did try to look into, maybe.
256 00:28:15.640 ⇒ 00:28:19.759 Mustafa Raja: granting access, added access to other people, but I couldn’t see…
257 00:28:20.110 ⇒ 00:28:21.629 Mustafa Raja: Any way to do that.
258 00:28:22.460 ⇒ 00:28:23.150 Robert Tseng: Okay.
259 00:28:23.790 ⇒ 00:28:30.280 Mustafa Raja: Yeah, if you do know, please let me know. Or maybe I can ask Craig, because he’s been working on amplitude for so long.
260 00:28:31.320 ⇒ 00:28:37.159 Robert Tseng: Yeah, we can ask him. Otherwise, I’m literally just gonna chat GPT it. Did you end up meeting with Greg? Was he helpful?
261 00:28:37.160 ⇒ 00:28:50.449 Mustafa Raja: Oh, yeah, yeah, I think, I think, he has a pretty good, idea. Also, I did link him the handoff that you have created in Notion, so maybe he can get up to speed and all.
262 00:28:51.210 ⇒ 00:28:57.120 Mustafa Raja: And I did, go through how… how they have structured their application.
263 00:28:57.480 ⇒ 00:28:59.550 Mustafa Raja: Yeah. Yeah.
264 00:29:00.070 ⇒ 00:29:13.830 Mustafa Raja: So he had a question, which is very good. So they, so the pricing in MongoDB works per project, and in aptitude, it’s per user. So how’s that correlating to each other, you know?
265 00:29:13.890 ⇒ 00:29:27.779 Mustafa Raja: Does that mean, does that mean if a user, you know, upgrades to, upgrades to, let’s say, business plan, does that mean that all, all of the, all of the projects that he is owner of
266 00:29:27.880 ⇒ 00:29:31.320 Mustafa Raja: I then upgraded to a business plan.
267 00:29:31.470 ⇒ 00:29:32.430 Mustafa Raja: In Mongo?
268 00:29:35.610 ⇒ 00:29:36.940 Robert Tseng: Sorry, was that a question?
269 00:29:37.320 ⇒ 00:29:38.300 Mustafa Raja: Yeah.
270 00:29:39.170 ⇒ 00:29:52.440 Mustafa Raja: Wait, I didn’t, I didn’t, I didn’t catch, it was, like, that was a long quence. I didn’t catch the question. Okay, so, so, so, so, his question was, so amplitude, pricing and amplitude is by user, right?
271 00:29:53.100 ⇒ 00:29:53.710 Robert Tseng: Yeah.
272 00:29:54.150 ⇒ 00:30:09.610 Mustafa Raja: So, does that mean that if a user, you know, upgrades to, upgrades from startup to, you know, business plan, then all of the projects that he is owner of are upgraded to business plan?
273 00:30:11.480 ⇒ 00:30:13.920 Robert Tseng: Oh, I see. No, it’s project-specific.
274 00:30:14.370 ⇒ 00:30:18.009 Mustafa Raja: Yeah, but… but amplitude doesn’t tell us that, right?
275 00:30:19.000 ⇒ 00:30:19.980 Robert Tseng: Oh.
276 00:30:20.160 ⇒ 00:30:21.370 Robert Tseng: That’s what you’re saying.
277 00:30:24.790 ⇒ 00:30:25.840 Mustafa Raja: Does that make sense?
278 00:30:26.400 ⇒ 00:30:27.050 Robert Tseng: Yeah, yeah, no.
279 00:30:27.050 ⇒ 00:30:28.549 Mustafa Raja: Because there’s too many patients.
280 00:30:30.530 ⇒ 00:30:40.490 Robert Tseng: Well, I mean, I know that it’s… the upgrade is by project, but in amplitude, we can’t see that, because we’re only looking at upgrade by user.
281 00:30:41.530 ⇒ 00:30:43.599 Mustafa Raja: And that is weird, because, you know.
282 00:30:43.880 ⇒ 00:30:54.650 Mustafa Raja: What happens when a user, you know, upgrades one project from startup to business and downgrades the other one from business to startup?
283 00:30:57.590 ⇒ 00:30:58.680 Robert Tseng: Yeah…
284 00:30:58.890 ⇒ 00:31:05.239 Mustafa Raja: This is… this is somewhat weird, but yeah, maybe we should include him in these meetings, you know?
285 00:31:06.410 ⇒ 00:31:07.980 Mustafa Raja: The stand-ups.
286 00:31:10.170 ⇒ 00:31:17.490 Robert Tseng: Yeah, I probably wouldn’t bring him into our stand-up yet. I feel like she’s.
287 00:31:17.490 ⇒ 00:31:17.810 Mustafa Raja: I’m like.
288 00:31:17.810 ⇒ 00:31:30.129 Robert Tseng: he’s just doing very light work, but I mean, yeah, we should… I mean, yeah, we should… if he has questions, he should ask them, and we can pass them to the client. Like, I want to make him an intro to the client eventually, but, like.
289 00:31:30.510 ⇒ 00:31:36.110 Robert Tseng: It’s just… It’s just, like, from an account management perspective.
290 00:31:36.400 ⇒ 00:31:39.970 Robert Tseng: I don’t want to be bringing in a new person every week or whatever.
291 00:31:39.970 ⇒ 00:31:40.420 Mustafa Raja: Yeah, yeah.
292 00:31:40.420 ⇒ 00:31:44.029 Robert Tseng: me, like, it’ll just look like it’s chaos, so, like, I’m…
293 00:31:44.030 ⇒ 00:31:44.420 Mustafa Raja: Yeah.
294 00:31:44.420 ⇒ 00:32:00.259 Robert Tseng: I’m, like, trying to just have him do stuff on the background, and, once he’s really, like, on… onboarded, and, like, you know, we, I guess, more or less trust him, then, like, I would… I would pull him in. But, for now, like, he should just be,
295 00:32:01.850 ⇒ 00:32:06.150 Robert Tseng: We’re only communicating internally and not nothing with the client yet.
296 00:32:07.240 ⇒ 00:32:07.770 Mustafa Raja: Yes.
297 00:32:07.770 ⇒ 00:32:19.019 Robert Tseng: But yeah, I mean, that’s a good question, and we should ask that question. Like, I think I want you, now that you’re in that channel, like, you can ask questions to the client directly. Obviously, you can run them by…
298 00:32:19.210 ⇒ 00:32:29.640 Robert Tseng: buy me or Justin first, but I mean, at this point, you’re… you’re poking around more than I am, so I… I think, like, more… more likely than not.
299 00:32:29.870 ⇒ 00:32:33.600 Robert Tseng: you’ll have more context than I do at this point.
300 00:32:35.160 ⇒ 00:32:36.420 Mustafa Raja: Yeah, okay.
301 00:32:37.480 ⇒ 00:32:54.699 Robert Tseng: Okay, but, like, so, I mean, I think it’s… it’s good to formulate the question, but then we want to also share the implication of, like, why is this… why is answering this question important? I think that’s, I’m just trying to help you to form questions to engage with… with the client, right? So,
302 00:32:55.680 ⇒ 00:33:10.350 Robert Tseng: So yeah, I guess, like, I would just kind of push it back on you, like, that’s a good question, like, technically, to, like, understand, like, what is happening, but, like, why is answering that question important? And then that becomes your message that you can send to the client.
303 00:33:11.160 ⇒ 00:33:15.500 Mustafa Raja: Yeah, to me, then it, it weirds out everything, no?
304 00:33:15.670 ⇒ 00:33:35.330 Mustafa Raja: Because the subscription, here, even in this funnel, you know, this funnel is based on user and user is subscription, right? A user may be subscribing to more than one project, but, since, in Amplitude, the subscription is tied to user.
305 00:33:35.330 ⇒ 00:33:37.440 Mustafa Raja: A usage only going to appear once, right?
306 00:33:38.420 ⇒ 00:33:41.260 Robert Tseng: Yeah, I mean, I would just… my hep…
307 00:33:41.700 ⇒ 00:33:50.150 Robert Tseng: just reasoning through it, like, I don’t know why you would upgrade multiple projects, like, I’m sure there would be some use cases.
308 00:33:50.590 ⇒ 00:33:51.490 Robert Tseng: if…
309 00:33:53.550 ⇒ 00:34:00.950 Robert Tseng: Yeah, like, I… I would… I would think you would prob… what’s probable… it’s most… I mean, we should look at… I mean, if there’s a way to investigate.
310 00:34:00.950 ⇒ 00:34:10.170 Mustafa Raja: Maybe I could discover, do a little discovery in Mongo, see if an owner has, if a single owner has… Yeah, because they actually have multiple.
311 00:34:10.179 ⇒ 00:34:10.699 Robert Tseng: projects.
312 00:34:10.699 ⇒ 00:34:16.479 Mustafa Raja: Yeah, and multiple projects with… with what’s it called? With… with a paying plan, you know?
313 00:34:17.100 ⇒ 00:34:17.679 Robert Tseng: Yeah.
314 00:34:17.850 ⇒ 00:34:31.479 Mustafa Raja: Because I saw that a lot of the people would have free plans, but I haven’t… I haven’t looked at, you know, if a single user is paying for multiple projects, and how does that look like in Amtitude?
315 00:34:32.300 ⇒ 00:34:37.900 Robert Tseng: Does a single user have multiple… Project.
316 00:34:37.909 ⇒ 00:34:38.739 Mustafa Raja: train project.
317 00:34:39.420 ⇒ 00:34:42.000 Robert Tseng: Oh yeah, paid projects.
318 00:34:43.760 ⇒ 00:34:44.530 Robert Tseng: Okay.
319 00:34:44.639 ⇒ 00:34:46.020 Robert Tseng: I think that’s it.
320 00:34:47.190 ⇒ 00:34:49.960 Robert Tseng: I mean, we can honestly just ask.
321 00:34:52.739 ⇒ 00:35:00.110 Robert Tseng: So that’s why I’m, like, I… you know, if they don’t know, and we have to go ask, we can go dig around in it, that’s fine, but, like, I would… I would just ask first.
322 00:35:00.370 ⇒ 00:35:01.550 Robert Tseng: So…
323 00:35:06.390 ⇒ 00:35:07.110 Robert Tseng: Better.
324 00:35:12.150 ⇒ 00:35:18.610 Robert Tseng: Yeah, I mean, ideally, if we have multiple questions, we can kind of just, like, get them all together, and we can ask them.
325 00:35:18.740 ⇒ 00:35:29.919 Robert Tseng: You see what I mean? Like, I’m trying to do this trade-off where, like, yes, we can answer our own questions, but, like, the time it would take you to go dig into that, like, if they can answer it right away, then, like, we don’t need to do it. So, like…
326 00:35:29.920 ⇒ 00:35:32.189 Mustafa Raja: I had the… I had the same… to seem 2D.
327 00:35:32.190 ⇒ 00:35:32.560 Robert Tseng: Yeah.
328 00:35:32.560 ⇒ 00:35:40.040 Mustafa Raja: dis… This would be really helpful if they, you know, had helped us out in Mongo also.
329 00:35:40.200 ⇒ 00:35:42.499 Mustafa Raja: When you were figuring out the uses.
330 00:35:43.090 ⇒ 00:35:46.020 Robert Tseng: Yeah, yeah. So, yeah, I mean, if there’s…
331 00:35:46.230 ⇒ 00:35:57.199 Robert Tseng: Obviously, if they don’t answer, then we just go answer the question ourself, and it’ll come out of our time. But, at least give them the opportunity to answer the question first.
332 00:35:58.270 ⇒ 00:35:59.040 Mustafa Raja: Yeah.
333 00:36:03.010 ⇒ 00:36:11.340 Robert Tseng: Okay, so going back to this, so 14 days, completed within 14 days, so this wouldn’t really make sense to me, because you’re looking at a window of 14 days.
334 00:36:13.320 ⇒ 00:36:13.830 Mustafa Raja: Yeah. I think.
335 00:36:14.230 ⇒ 00:36:18.039 Robert Tseng: You know, you’re really looking at, like, last 30 days.
336 00:36:20.430 ⇒ 00:36:24.230 Robert Tseng: Sign up to pay conversion rate within 14 days.
337 00:36:27.190 ⇒ 00:36:35.019 Robert Tseng: So, I mean, the percentage didn’t change that much, but it does change, like, the count. So, I would probably update it to something like this.
338 00:36:38.230 ⇒ 00:36:38.960 Robert Tseng: Okay.
339 00:36:38.960 ⇒ 00:36:42.620 Mustafa Raja: So last Saturday, but conversion should be within 14 days, right?
340 00:36:43.910 ⇒ 00:36:47.270 Robert Tseng: Right, yeah, conversion is within 14 days, and you should expand the window.
341 00:36:47.400 ⇒ 00:37:02.340 Robert Tseng: And then if you want to set, like, I mean, this is a… we shouldn’t do daily views, like, I think we should always be doing, like, weekly, weekly, monthly, especially at an executive, level. Like, they’re not going to look at it by day, so…
342 00:37:02.560 ⇒ 00:37:09.030 Robert Tseng: like, I would use these, like, default resets to kind of, like, say, okay, last 30 days or something.
343 00:37:09.300 ⇒ 00:37:14.520 Robert Tseng: But obviously, like, none of my changes can be saved, because this is your dashboard, so…
344 00:37:14.520 ⇒ 00:37:17.519 Mustafa Raja: Unfortunately, you’re just gonna have to go in and you have to make a change in yourself.
345 00:37:18.040 ⇒ 00:37:19.359 Robert Tseng: Yeah.
346 00:37:19.900 ⇒ 00:37:26.709 Robert Tseng: Yeah, sure. Daily sign-ups over the past 30 days, I think that’s fair. The onboarding completes, also fair.
347 00:37:26.890 ⇒ 00:37:32.329 Robert Tseng: You have it filtered by 14 days,
348 00:37:32.750 ⇒ 00:37:35.730 Robert Tseng: I mean, I would just take that out of the heading.
349 00:37:35.730 ⇒ 00:37:36.140 Mustafa Raja: Yeah, okay.
350 00:37:36.140 ⇒ 00:37:37.349 Robert Tseng: Is that necessary?
351 00:37:37.610 ⇒ 00:37:43.710 Robert Tseng: Yeah, you’re always excluding internal and enterprise users. Great. Thanks, that’s much cleaner.
352 00:37:44.450 ⇒ 00:37:49.970 Robert Tseng: And then, yeah, payment events. Yeah, sure.
353 00:37:50.620 ⇒ 00:37:57.230 Robert Tseng: So… I think what you can also do is, like,
354 00:38:01.230 ⇒ 00:38:06.130 Robert Tseng: Like, if you take this, and you turn it into a…
355 00:38:08.920 ⇒ 00:38:14.590 Robert Tseng: Oh, well, it wouldn’t happen in the same day, so never mind. I think that’s… this is fine.
356 00:38:18.830 ⇒ 00:38:26.359 Robert Tseng: Yeah, honestly, I would just put, like, all 3 of these onto the same chart. Like, they don’t need to be 3 separate charts.
357 00:38:29.080 ⇒ 00:38:37.170 Robert Tseng: like, I guess, like, you could… you could… if you want to keep these, like, I would maybe do tiles, so, like, you could do…
358 00:38:38.070 ⇒ 00:38:42.350 Robert Tseng: Like a… KPI…
359 00:38:42.820 ⇒ 00:38:50.489 Robert Tseng: So you could do, like, a 14-day rolling, like, sign-up, and you could do, like, a,
360 00:38:50.810 ⇒ 00:38:54.520 Robert Tseng: Compare us with the previous… Period.
361 00:38:54.960 ⇒ 00:38:58.210 Robert Tseng: Previous week or something, what was this last thing?
362 00:38:59.970 ⇒ 00:39:03.139 Mustafa Raja: Yeah, they don’t do 14 days. That’s weird.
363 00:39:03.890 ⇒ 00:39:05.390 Mustafa Raja: For previous, you know?
364 00:39:06.050 ⇒ 00:39:10.750 Robert Tseng: Yeah… -Oh.
365 00:39:13.470 ⇒ 00:39:19.000 Robert Tseng: Well, depending on what your period is, I’m gonna say.
366 00:39:20.260 ⇒ 00:39:24.780 Robert Tseng: Oh, you can do comparison difference… Yeah, no, I would just do this.
367 00:39:24.890 ⇒ 00:39:33.100 Robert Tseng: Yeah, I would, like, change these to tiles, where you’re just showing the KPIs, so I would do one for each
368 00:39:33.320 ⇒ 00:39:39.879 Robert Tseng: like, sign up, onboard payments. You can kind of see, like, the period change.
369 00:39:40.160 ⇒ 00:39:46.490 Robert Tseng: Like, in terms of, like, a number before and after, and then I would put all three of them onto one chart.
370 00:39:46.690 ⇒ 00:39:49.879 Robert Tseng: So that if you just have 3 lines, it looks a bit cleaner.
371 00:39:50.150 ⇒ 00:39:53.270 Robert Tseng: As far as upgrade paths…
372 00:39:53.760 ⇒ 00:40:00.679 Robert Tseng: Free to start up, startup to business. I think this is fine. Let me just look into this.
373 00:40:10.210 ⇒ 00:40:16.670 Robert Tseng: Users that converted from views. Okay, so you created a custom cohort in order to be… in order to do this. Yeah.
374 00:40:16.670 ⇒ 00:40:17.260 Mustafa Raja: Oh, yes.
375 00:40:17.260 ⇒ 00:40:19.590 Robert Tseng: that, that’s fine. Yeah, so this makes sense.
376 00:40:19.760 ⇒ 00:40:23.040 Robert Tseng: Obviously, maybe change the titles there.
377 00:40:25.700 ⇒ 00:40:45.599 Robert Tseng: Yeah, like, I would just remove the… unless it’s, like, truly fixed on that time, but, like, if somebody’s gonna come in here and, like, preset it… if we save the preset as 30 days, which I think we should, 30 days is probably just a good… good one to do, and then they can… they can drill down into 7 days or do custom ranges if they want.
378 00:40:45.760 ⇒ 00:40:48.960 Robert Tseng: Like, that would be cleaner.
379 00:40:49.250 ⇒ 00:40:52.809 Robert Tseng: And then, time to convert…
380 00:40:53.410 ⇒ 00:40:56.779 Robert Tseng: Oh, is this one of the ones that she asked for? Times converge. Let’s see.
381 00:40:57.160 ⇒ 00:41:08.090 Robert Tseng: Okay, well, yeah, so this is, like, once again, within 14 days… Counting by unique users…
382 00:41:08.210 ⇒ 00:41:10.149 Robert Tseng: The… okay, sure.
383 00:41:10.660 ⇒ 00:41:19.810 Robert Tseng: The median time… 11 minutes?
384 00:41:19.980 ⇒ 00:41:22.590 Robert Tseng: I don’t believe that. How is that possible?
385 00:41:27.350 ⇒ 00:41:32.660 Robert Tseng: That’s excluding… What?
386 00:41:35.030 ⇒ 00:41:38.720 Robert Tseng: I wonder if it’s because it’s including all the zeros.
387 00:41:39.460 ⇒ 00:41:45.450 Mustafa Raja: Oh, it… hmm… I don’t think so, because it has to be a…
388 00:41:45.450 ⇒ 00:41:49.760 Robert Tseng: Excludes incomplete data. Yeah, it says it excludes incomplete data.
389 00:41:50.140 ⇒ 00:41:54.799 Robert Tseng: But, like, nothing… nothing is showing that it’s 11.
390 00:41:55.720 ⇒ 00:41:58.279 Mustafa Raja: How many users are… are there?
391 00:41:58.280 ⇒ 00:42:00.000 Robert Tseng: Oh, this is only for the day.
392 00:42:01.040 ⇒ 00:42:01.660 Mustafa Raja: Oh.
393 00:42:04.260 ⇒ 00:42:06.960 Robert Tseng: So, if I did it over a week, or like…
394 00:42:07.620 ⇒ 00:42:14.359 Robert Tseng: you know what I mean? Like, this is just showing for, like, this day. So, like, obviously, if the user count is just one, then, like…
395 00:42:14.980 ⇒ 00:42:21.810 Robert Tseng: It’ll just… okay. Yeah, like, one person did it in 11 minutes, so… That’s what it’s saying.
396 00:42:23.890 ⇒ 00:42:30.209 Mustafa Raja: Oh, so it’s like, it’s like, the most recent one for the day, right?
397 00:42:30.210 ⇒ 00:42:38.130 Robert Tseng: Yeah, because you have it on daily, it’s just gonna use the most recent day. It’s gonna do some current media. I would just hide this, it’s kind of misleading.
398 00:42:38.310 ⇒ 00:42:41.800 Robert Tseng: yeah, and then…
399 00:42:45.800 ⇒ 00:42:48.450 Robert Tseng: Huh, wonder why we do distribution instead?
400 00:42:51.130 ⇒ 00:42:58.720 Mustafa Raja: This isn’t accurate, because, you know, it’s saying, how many users are con- are converted within…
401 00:42:59.420 ⇒ 00:43:13.319 Mustafa Raja: Yeah, so the most highest value here is 1 hour 46 minutes, right? But we saw, you know, over time that one person took about, what’s it called, a week to convert?
402 00:43:13.780 ⇒ 00:43:16.450 Robert Tseng: Yeah, why is it susceptible?
403 00:43:16.450 ⇒ 00:43:24.799 Mustafa Raja: But if you would scroll down, and see in the breakdown, you would see the real values. So if you would go beneath, yeah.
404 00:43:24.800 ⇒ 00:43:26.020 Robert Tseng: Yeah, it’s because of this.
405 00:43:26.020 ⇒ 00:43:27.169 Mustafa Raja: It combines all the…
406 00:43:27.170 ⇒ 00:43:28.819 Robert Tseng: don’t make sense. Yeah.
407 00:43:29.700 ⇒ 00:43:34.160 Robert Tseng: Yeah, I wouldn’t use buckets. The distribution’s too wide. So, yeah, no, I think you were right.
408 00:43:34.160 ⇒ 00:43:35.280 Mustafa Raja: an overtime fee.
409 00:43:35.280 ⇒ 00:43:37.640 Robert Tseng: Makes the most sense.
410 00:43:38.780 ⇒ 00:43:46.710 Robert Tseng: Okay, well, yeah, so I mean, this is just saying, like, within this day.
411 00:43:47.170 ⇒ 00:43:52.270 Robert Tseng: It took this… for that conversion, it took a week to happen.
412 00:43:52.520 ⇒ 00:43:56.970 Robert Tseng: So, if I’m, like, looking across the past month.
413 00:43:57.980 ⇒ 00:44:05.180 Robert Tseng: you know, most days there were no conversions. Some happened really quickly, but then some days it took, like, a week, so…
414 00:44:05.410 ⇒ 00:44:07.939 Robert Tseng: That’s what I’m getting out of this.
415 00:44:08.180 ⇒ 00:44:11.410 Robert Tseng: And if I were to do a weekly view.
416 00:44:15.170 ⇒ 00:44:18.370 Robert Tseng: Yeah, you could do that. Versus month…
417 00:44:28.470 ⇒ 00:44:34.649 Robert Tseng: So what this is saying is, yeah, over… well, like…
418 00:44:35.110 ⇒ 00:44:39.039 Robert Tseng: Within that week, for the users that did convert.
419 00:44:42.190 ⇒ 00:44:43.750 Mustafa Raja: Richard, yeah.
420 00:44:44.120 ⇒ 00:44:49.790 Robert Tseng: Yeah, which… is… Hopefully it’s median, but, like, whatever, yeah.
421 00:44:50.200 ⇒ 00:44:55.609 Robert Tseng: I think the weekly view is better than the daily view. The daily view is a little bit too volatile here.
422 00:44:55.770 ⇒ 00:44:58.909 Mustafa Raja: Okay, I’ll move it to… I’ll move it to weeks.
423 00:44:59.220 ⇒ 00:45:00.650 Robert Tseng: Move this one to weekly.
424 00:45:02.530 ⇒ 00:45:03.540 Robert Tseng: Okay.
425 00:45:04.570 ⇒ 00:45:05.620 Robert Tseng: Great.
426 00:45:07.370 ⇒ 00:45:15.259 Robert Tseng: Alright, so that’s that. Let me make those changes… And then… we’ll look at…
427 00:45:15.260 ⇒ 00:45:28.799 Mustafa Raja: For Enterprise One, there was an event that we wanted to listen that said that, contact sales button was clicked, but in the events that we have in amplitude in the database, I couldn’t find anything relating to that.
428 00:45:29.170 ⇒ 00:45:31.969 Mustafa Raja: So I have a placeholder in this dashboard for that.
429 00:45:34.390 ⇒ 00:45:37.900 Robert Tseng: Where?
430 00:45:38.680 ⇒ 00:45:39.979 Mustafa Raja: Not this one.
431 00:45:41.380 ⇒ 00:45:44.419 Mustafa Raja: I think, it should be the other one that I linked in Slack, no?
432 00:45:50.630 ⇒ 00:45:51.730 Mustafa Raja: There was 3 to Kitchen.
433 00:45:51.730 ⇒ 00:45:52.960 Robert Tseng: Oh, I Yeah, yeah.
434 00:45:52.960 ⇒ 00:45:56.529 Mustafa Raja: one, and the other two were for this national… This one?
435 00:45:57.030 ⇒ 00:45:57.770 Mustafa Raja: Yeah.
436 00:45:59.940 ⇒ 00:46:00.680 Robert Tseng: Okay.
437 00:46:03.220 ⇒ 00:46:09.499 Robert Tseng: Tell us if contact sales button was clicked.
438 00:46:09.690 ⇒ 00:46:16.539 Mustafa Raja: And this is to listen to, maybe, potential, what’s it called, enterprise customers, you know?
439 00:46:17.650 ⇒ 00:46:19.210 Robert Tseng: Yeah, you don’t…
440 00:46:19.210 ⇒ 00:46:23.179 Mustafa Raja: The city should be… Sorry, go on.
441 00:46:23.580 ⇒ 00:46:25.400 Robert Tseng: Yeah, can’t we do this?
442 00:46:25.780 ⇒ 00:46:28.960 Robert Tseng: Like, we can tell when contact sales was clicked.
443 00:46:30.490 ⇒ 00:46:37.740 Mustafa Raja: Yeah, but I… I looked into it, but I don’t think that I could find it, you know, the event.
444 00:46:38.970 ⇒ 00:46:47.430 Robert Tseng: Okay, let me just… so… wood.
445 00:46:50.200 ⇒ 00:46:51.810 Robert Tseng: Filter by…
446 00:46:53.330 ⇒ 00:46:53.900 Mustafa Raja: Oh.
447 00:46:53.900 ⇒ 00:46:58.350 Robert Tseng: Tell us… like… Contact sales.
448 00:47:00.530 ⇒ 00:47:05.620 Robert Tseng: Or if something, like, I guess I would probably have to open up Chrome and go flip that button.
449 00:47:07.480 ⇒ 00:47:16.180 Robert Tseng: Bring me… Pricing, contact sales… This is from the logged out version, or the logged-in version?
450 00:47:16.930 ⇒ 00:47:21.140 Mustafa Raja: This has to be from lockdown, right?
451 00:47:21.140 ⇒ 00:47:23.969 Robert Tseng: Then, in that case, yeah, you’re right, we don’t… we’re not tracking anything.
452 00:47:25.570 ⇒ 00:47:31.280 Mustafa Raja: Let me see if in the logged-in version we have that, I just want to make sure.
453 00:47:32.100 ⇒ 00:47:32.790 Mustafa Raja: You know?
454 00:47:33.450 ⇒ 00:47:34.040 Robert Tseng: Yeah.
455 00:47:35.560 ⇒ 00:47:36.280 Mustafa Raja: Shimmer.
456 00:48:25.880 ⇒ 00:48:30.829 Robert Tseng: Yeah, so I did… I was able to click on an element that’s, like.
457 00:48:31.430 ⇒ 00:48:33.490 Robert Tseng: I guess I’m not sharing my screen.
458 00:48:39.190 ⇒ 00:48:45.330 Robert Tseng: So, I’m in the logged in version now. I can go click this one, you get…
459 00:48:46.150 ⇒ 00:48:55.309 Robert Tseng: Yeah, you can, you can click that button, it’s Enterprise, page title, or chat with sales is… we can, we can… we can look at that.
460 00:48:55.700 ⇒ 00:48:57.980 Mustafa Raja: Okay, yeah, I’ll add that then.
461 00:48:59.260 ⇒ 00:49:03.920 Robert Tseng: Yeah, but that’s only for the logged-in version, so I think I would… I would, just make a note of that.
462 00:49:04.440 ⇒ 00:49:11.489 Mustafa Raja: Okay, yeah. Okay. Yeah, it’s going to be a quick ad, so it shouldn’t take too much time.
463 00:49:12.130 ⇒ 00:49:12.730 Robert Tseng: Okay.
464 00:49:14.320 ⇒ 00:49:18.340 Robert Tseng: Any other questions on these? Like, I feel like otherwise it looks pretty… pretty straightforward.
465 00:49:18.890 ⇒ 00:49:29.650 Mustafa Raja: Yeah, nothing much. It just looks like the, you know, the experiments, they don’t really change much in terms of conversions.
466 00:49:30.780 ⇒ 00:49:31.370 Robert Tseng: Yeah.
467 00:49:32.050 ⇒ 00:49:34.169 Robert Tseng: for the before and after the OAS uploader.
468 00:49:34.170 ⇒ 00:49:43.360 Mustafa Raja: Yeah, I mean, it’s essentially 0.6 conversions, 0.6 or 0.8, you know, not really much changing.
469 00:49:44.600 ⇒ 00:49:48.360 Robert Tseng: I would just kind of make sure, make sure we’re looking at 14 days for everything.
470 00:49:51.060 ⇒ 00:49:55.959 Robert Tseng: I don’t really think it’ll make a significant difference, but let’s just see…
471 00:49:56.610 ⇒ 00:49:59.970 Mustafa Raja: Yeah, so listen, I added a few ones.
472 00:50:00.910 ⇒ 00:50:02.609 Mustafa Raja: Yeah, I’m going to do that.
473 00:50:03.080 ⇒ 00:50:12.030 Robert Tseng: Okay, yeah, so if you need to expand the range so that it’s more than 2 weeks before and 2 weeks after, like, even if you do 4 weeks before, 4 weeks after, like, I think that’s fine.
474 00:50:13.030 ⇒ 00:50:17.220 Mustafa Raja: 4 weeks before, 4 weeks… meaning I should do monthly, right, then?
475 00:50:17.220 ⇒ 00:50:24.930 Robert Tseng: Yeah, because, like, if you’re looking at… if you’re looking only at, like, 2 weeks before and after the launch, then the conversion window’s, like, 2…
476 00:50:24.930 ⇒ 00:50:30.160 Mustafa Raja: Yeah, the issue with this is that this was launched, like, on November 24th, right? So…
477 00:50:30.980 ⇒ 00:50:41.150 Robert Tseng: Yeah, there’s not gonna be enough. I mean, like, it hasn’t even been that long. Yeah, yeah. Okay, well then, in that case, it doesn’t matter. We can just keep it as is. But, I mean, you get this warning, or whatever, so…
478 00:50:42.700 ⇒ 00:50:52.340 Mustafa Raja: Also, I’m going to see that, you know, what Amplitude support says of granting access, added access to multiple users, because this is
479 00:50:52.880 ⇒ 00:50:54.369 Mustafa Raja: Somewhat frustrating, too.
480 00:50:56.990 ⇒ 00:50:59.659 Robert Tseng: Yeah, the fact that we can’t edit each other’s stuff.
481 00:50:59.980 ⇒ 00:51:00.610 Mustafa Raja: Yeah.
482 00:51:02.240 ⇒ 00:51:06.100 Robert Tseng: Yeah, I… We’ll,
483 00:51:08.250 ⇒ 00:51:12.729 Robert Tseng: I feel like I could before, like, I don’t feel like I run into this problem, like, I…
484 00:51:12.980 ⇒ 00:51:14.280 Robert Tseng: Yeah, so…
485 00:51:14.280 ⇒ 00:51:19.570 Mustafa Raja: Yeah, maybe you could… I can just go ahead and ask Greg. No.
486 00:51:20.040 ⇒ 00:51:21.850 Mustafa Raja: What’s the solution?
487 00:51:21.960 ⇒ 00:51:22.680 Mustafa Raja: Alright.
488 00:51:22.680 ⇒ 00:51:27.339 Robert Tseng: Yeah, I’ll let you figure that out, then. Yeah. Okay. All right.
489 00:51:27.560 ⇒ 00:51:28.320 Robert Tseng: Alright.
490 00:51:28.450 ⇒ 00:51:29.419 Robert Tseng: Thanks for stop.
491 00:51:30.180 ⇒ 00:51:31.470 Mustafa Raja: Yeah, bye.