Meeting Title: Zoom Meeting Date: 2025-11-24 Meeting participants: Robert Tseng, Mustafa Raja
WEBVTT
1 00:00:11.310 ⇒ 00:00:12.200 Mustafa Raja: Hey…
2 00:00:12.600 ⇒ 00:00:13.680 Robert Tseng: Hey, Mustafa.
3 00:00:14.650 ⇒ 00:00:15.589 Mustafa Raja: Yay, how are you?
4 00:00:16.329 ⇒ 00:00:23.459 Robert Tseng: I’m… okay, I, I… I just… I woke up not too long ago, so I kinda…
5 00:00:23.460 ⇒ 00:00:31.140 Mustafa Raja: I was wondering… I was wondering, it must be really, really late for you, right? Around 7 or something?
6 00:00:31.140 ⇒ 00:00:39.139 Robert Tseng: Yeah, it’s 7, I mean, yeah. I honestly don’t know how you guys do this work at night thing, so…
7 00:00:39.140 ⇒ 00:00:45.000 Mustafa Raja: Yeah, I had a habit of it, so it doesn’t bother me much.
8 00:00:45.090 ⇒ 00:00:46.229 Robert Tseng: Yeah. Oh, yeah.
9 00:00:47.290 ⇒ 00:00:56.240 Robert Tseng: Well, yeah, I mean, I… I just missed, like, 2 meetings, so I… Yeah, anyways, not great.
10 00:00:56.550 ⇒ 00:00:58.100 Robert Tseng: Yeah.
11 00:01:00.890 ⇒ 00:01:06.050 Mustafa Raja: So, so regarding that, regarding the issue with,
12 00:01:06.910 ⇒ 00:01:17.429 Mustafa Raja: the sign-up users. So, what I did is I, installed the Chrome extension that you suggested, and, I went ahead and signed in.
13 00:01:17.580 ⇒ 00:01:28.790 Mustafa Raja: And… I didn’t see the event that is in the funnel, that is, onboarding
14 00:01:30.080 ⇒ 00:01:33.590 Mustafa Raja: Sign up success.
15 00:01:33.800 ⇒ 00:01:42.220 Mustafa Raja: Yeah, it just doesn’t show up. So, my question is if we can, you know,
16 00:01:42.350 ⇒ 00:01:45.700 Mustafa Raja: Have them, explain the logic behind it.
17 00:01:45.810 ⇒ 00:01:47.620 Mustafa Raja: That way we might be able to, you know.
18 00:01:47.820 ⇒ 00:01:49.760 Mustafa Raja: Put in the right filters.
19 00:01:53.760 ⇒ 00:01:57.099 Robert Tseng: Sorry, could you repeat that again? I’m not… I’m not really sure what the takeaway is.
20 00:01:57.100 ⇒ 00:02:10.650 Mustafa Raja: Oh, yeah, yeah, yeah. So, so I installed the Amplitude, extension that you suggested, right? To, you know, listen to the events as we navigate through the website.
21 00:02:12.470 ⇒ 00:02:13.020 Robert Tseng: Yeah.
22 00:02:13.570 ⇒ 00:02:16.759 Mustafa Raja: And then what I did, I… I signed up myself.
23 00:02:17.720 ⇒ 00:02:31.169 Mustafa Raja: to see, where the onboarding sign-up user success, event would fire. And I created a new account, it didn’t fire. I created a new project, it didn’t fire even then.
24 00:02:31.270 ⇒ 00:02:45.610 Mustafa Raja: I played around with some settings, it… it would fire, onboarding finished, but I did not see onboarding sign up user success. And I tried creating two accounts.
25 00:02:45.800 ⇒ 00:02:49.350 Mustafa Raja: To see, maybe. I didn’t send it today.
26 00:02:49.350 ⇒ 00:03:00.179 Robert Tseng: When we… when I showed it to you last time we chatted, I also… it also didn’t work then, and I was like, oh, this is unusual, yeah, yeah, because it was working before. I think maybe it is actually just broken now.
27 00:03:01.270 ⇒ 00:03:11.290 Mustafa Raja: I think, it may be… it may be just some random logic, or some… I don’t know.
28 00:03:11.420 ⇒ 00:03:14.000 Mustafa Raja: Maybe we… we can try,
29 00:03:14.140 ⇒ 00:03:17.719 Mustafa Raja: Let’s try and see if we have data for this month.
30 00:03:19.460 ⇒ 00:03:20.130 Robert Tseng: Yeah.
31 00:03:30.550 ⇒ 00:03:32.339 Mustafa Raja: Open November…
32 00:03:35.770 ⇒ 00:03:42.869 Mustafa Raja: Yeah, we have… we have data for November. So, I believe it’s just set up in a weird way.
33 00:03:45.830 ⇒ 00:04:04.439 Mustafa Raja: It should just fire… fire up, at… at the sign-up button clicking, so, you know, because the document, or the user role gets created at that point, and they are not even listening if… if the user has a verified email or not, so it doesn’t make sense.
34 00:04:05.240 ⇒ 00:04:08.610 Mustafa Raja: For… for the trigger to… or for the event to not trigger.
35 00:04:08.940 ⇒ 00:04:10.030 Mustafa Raja: Right there.
36 00:04:10.770 ⇒ 00:04:11.430 Robert Tseng: Okay.
37 00:04:12.120 ⇒ 00:04:17.119 Mustafa Raja: Yeah, I believe we just need some context from the engineers, or whosoever.
38 00:04:17.990 ⇒ 00:04:19.379 Mustafa Raja: Has context on it.
39 00:04:20.050 ⇒ 00:04:38.499 Robert Tseng: Okay, yeah. No, I mean, I think they know they have to add a couple events, so I’m just gonna send them a follow-up message and just tell them, hey, we tried a few things, it’s not matching up, looks like there’s some drift, yeah, it was working before. Do you know, like, can we quant… like, the magnitude of, like, hey, it’s off by, like.
40 00:04:38.680 ⇒ 00:04:45.899 Robert Tseng: I don’t know, like, 90% now, where it was, like, off by, like, 20% before, like, I don’t know if we have anything we can say like that.
41 00:04:48.240 ⇒ 00:04:51.730 Mustafa Raja: So the sign-ups are just off by 50% on the link, no?
42 00:04:52.200 ⇒ 00:04:56.420 Robert Tseng: It’s consistent for September and also for this past month, like, as well?
43 00:04:56.420 ⇒ 00:04:57.300 Mustafa Raja: Yes.
44 00:04:57.300 ⇒ 00:04:57.790 Robert Tseng: Okay.
45 00:04:57.790 ⇒ 00:05:03.510 Mustafa Raja: Yes, yes, it is actually consistent. They have a consistent number of sign-ups.
46 00:05:03.900 ⇒ 00:05:04.700 Mustafa Raja: Oh.
47 00:05:05.170 ⇒ 00:05:11.010 Mustafa Raja: Yeah, around 3,500 per month, and it’s across.
48 00:05:11.810 ⇒ 00:05:14.210 Mustafa Raja: 3-4 months.
49 00:05:14.740 ⇒ 00:05:15.600 Mustafa Raja: Prior.
50 00:05:18.040 ⇒ 00:05:23.320 Robert Tseng: Okay, that’s fine. I think I’ll just say… I’ll share that with them. Okay.
51 00:05:23.320 ⇒ 00:05:24.100 Mustafa Raja: Yeah.
52 00:05:24.490 ⇒ 00:05:31.210 Mustafa Raja: And then… and then, I saw that you, put in the dashboard ticket in progress,
53 00:05:34.420 ⇒ 00:05:37.759 Mustafa Raja: So, what’s… what’s the context behind that?
54 00:05:38.730 ⇒ 00:05:41.019 Robert Tseng: We had talked about…
55 00:05:43.400 ⇒ 00:06:02.990 Robert Tseng: you… so, yeah, this… this, funnel validation was one piece, and then the other part was, like, you know, there was some feedback from Alicia, you were running through, hey, we can do some things, we can’t do some things, so I… I moved it back into in progress, because I think we just needed… what that was, yeah.
56 00:06:05.380 ⇒ 00:06:09.239 Mustafa Raja: Yeah, so let me know if I need to take any actions on it, because,
57 00:06:09.920 ⇒ 00:06:12.669 Mustafa Raja: Yeah, I have, I have a message in…
58 00:06:13.230 ⇒ 00:06:15.530 Mustafa Raja: In Slack, looking to argue in this.
59 00:06:16.240 ⇒ 00:06:17.380 Robert Tseng: Okay, then I…
60 00:06:17.380 ⇒ 00:06:19.130 Mustafa Raja: Sorry, I don’t mind days.
61 00:06:19.130 ⇒ 00:06:24.400 Robert Tseng: conversation detail. I didn’t see any deliverable on that ticket, so I just was not sure if it was.
62 00:06:24.400 ⇒ 00:06:29.229 Mustafa Raja: Oh yeah, let me actually… Link the dash in the ticket also.
63 00:06:29.230 ⇒ 00:06:29.860 Robert Tseng: Okay.
64 00:06:33.450 ⇒ 00:06:36.259 Mustafa Raja: Yeah, that is pretty much it, then, for evening.
65 00:06:36.780 ⇒ 00:06:37.390 Robert Tseng: Okay.
66 00:06:42.360 ⇒ 00:06:47.899 Robert Tseng: Alright, that sounds good, thanks. Yeah, I’ll review this and send the messages today.
67 00:06:49.140 ⇒ 00:06:49.740 Mustafa Raja: Okay.
68 00:06:50.060 ⇒ 00:06:50.980 Robert Tseng: Alright.
69 00:06:50.980 ⇒ 00:06:51.849 Mustafa Raja: Thanks, Mustavo. Have a good day.
70 00:06:52.300 ⇒ 00:06:53.460 Robert Tseng: You too. Bye.