Meeting Title: Working Session Date: 2025-10-22 Meeting participants: JanieceGarcia, Amber Lin
WEBVTT
1 00:01:56.420 ⇒ 00:01:57.500 Amber Lin: Hi there!
2 00:01:58.070 ⇒ 00:01:59.010 JanieceGarcia: Yay!
3 00:02:00.830 ⇒ 00:02:08.529 JanieceGarcia: So, I do have another meeting that I want to get into as well, but I do see that there is a lot of triage.
4 00:02:09.560 ⇒ 00:02:13.770 JanieceGarcia: still sitting. Do you want me to go through the triage and do that?
5 00:02:14.230 ⇒ 00:02:24.190 Amber Lin: We can split the tasks, but the reason why that is, is that two days ago, I was like, why is there no triage for 2 days?
6 00:02:24.190 ⇒ 00:02:25.300 JanieceGarcia: I’ve heard about that, too.
7 00:02:25.300 ⇒ 00:02:30.099 Amber Lin: Right? And then I asked my teams, like, hey, I think it’s not that we’re
8 00:02:30.580 ⇒ 00:02:47.090 Amber Lin: perfect, but that is… something’s wrong. So they went in and checked, and then realized that the workflow has stopped on, like, Saturday, so they re-ran it, and that’s why yesterday 30 more… 30 triages came in, which is from the past days.
9 00:02:47.090 ⇒ 00:03:00.050 JanieceGarcia: Okay, so that makes sense. Okay, then I’ll go ahead, I mean, I don’t mind, I’ll split it, I don’t mind going through. And then I wanted to make sure, too, because I’m… I was going through the inbox and looking at the inbox.
10 00:03:00.050 ⇒ 00:03:09.260 JanieceGarcia: Because the ones that are at me for comments, those are not going into my issues, right? And the my issues is what I focus on.
11 00:03:09.890 ⇒ 00:03:18.460 Amber Lin: Do you want… we can totally change that, so when we are tagging you for review, do you want us to assign it to you?
12 00:03:18.460 ⇒ 00:03:19.280 JanieceGarcia: Yes.
13 00:03:19.280 ⇒ 00:03:21.179 Amber Lin: Okay, okay, we can do that.
14 00:03:21.410 ⇒ 00:03:22.310 Amber Lin: That’s.
15 00:03:22.310 ⇒ 00:03:40.280 JanieceGarcia: Yes, please go ahead and do that, because I don’t want to miss anything. So if you’re tagging me in something for review, assign it to me, and if it’s good to go, I’ll put in there, like I did today. I, I said, yes, this is correct, I changed it to you, but then I changed it to done as well.
16 00:03:40.280 ⇒ 00:03:42.760 Amber Lin: Gauseous, sounds good.
17 00:03:45.300 ⇒ 00:03:57.889 Amber Lin: Do you feel comfortable triaging them? Like, do you know who to assign it to and when to assign it to us? Okay, that would be great, especially as more and more teams come in. I’m, like, I’m completely…
18 00:03:58.080 ⇒ 00:04:08.390 Amber Lin: busy with the commercial stuff, because we just met today, and then we’re making the central doc, so I, like, I just don’t have enough time to do all the triaging.
19 00:04:08.760 ⇒ 00:04:24.759 JanieceGarcia: That’s fine. I… then I will triage, I will get these done and triaged, by the end of today to send them to who they need to go to. And then also, so our working sessions are going to end up being…
20 00:04:25.650 ⇒ 00:04:43.180 JanieceGarcia: on, well, not a working session, but I’m gonna be in yours and Yvette’s meeting from here on out, so this working session, what we’ll do is I will go ahead and move my session with the CSRs to this time, to know that you can be in there and actually hear the feedback.
21 00:04:43.450 ⇒ 00:04:49.000 Amber Lin: Yeah, that would be awesome. Okay. I wanted to go, I was… Stuck in another meeting.
22 00:04:49.270 ⇒ 00:04:54.570 JanieceGarcia: No, you’re good, you’re good. So we’ll start that next week with the trainers.
23 00:04:55.050 ⇒ 00:04:56.150 JanieceGarcia: Bye. Awesome.
24 00:04:56.150 ⇒ 00:05:01.840 Amber Lin: Yeah, let me add you to the meeting with Yvette, moving forward.
25 00:05:02.310 ⇒ 00:05:08.680 Amber Lin: And then…
26 00:05:11.340 ⇒ 00:05:20.749 Amber Lin: And then let me cancel this current, next week and ongoing working session, and then just invite me to, your work.
27 00:05:20.750 ⇒ 00:05:21.950 JanieceGarcia: I use the one.
28 00:05:21.950 ⇒ 00:05:24.140 Amber Lin: Yeah, cause it’s gonna be on Google Meets.
29 00:05:24.430 ⇒ 00:05:25.780 JanieceGarcia: Correct, yes. Okay.
30 00:05:26.110 ⇒ 00:05:38.330 Amber Lin: Awesome. That’s all from me. We’re working on some triage issues, but I sent the email to Yvette so she knows what we’re working on. Okay. And let me know when you’re done triaging, or I’ll see the… I’ll see the notifications.
31 00:05:38.330 ⇒ 00:05:42.559 JanieceGarcia: You’ll see the notifications come through, because I will have it done before I leave today.
32 00:05:42.960 ⇒ 00:05:43.950 Amber Lin: Okay, awesome.
33 00:05:43.950 ⇒ 00:05:46.440 JanieceGarcia: Okay, awesome. Thank you, Amber. Thanks.
34 00:05:46.440 ⇒ 00:05:47.290 Amber Lin: Bye!