Meeting Title: 8x8 Proposal Strategy Sync Date: 2025-09-30 Meeting participants: Uttam Kumaran, Samuel Roberts
WEBVTT
1 00:00:10.530 ⇒ 00:00:11.610 Samuel Roberts: Ayy.
2 00:00:11.900 ⇒ 00:00:13.299 Uttam Kumaran: Hey, how are you?
3 00:00:14.040 ⇒ 00:00:15.550 Samuel Roberts: You’re doing alright. How about yourself?
4 00:00:16.000 ⇒ 00:00:16.940 Uttam Kumaran: Good.
5 00:00:19.990 ⇒ 00:00:21.010 Samuel Roberts: Let me get that.
6 00:00:23.390 ⇒ 00:00:27.580 Uttam Kumaran: Okay, so I’m just taking a look at what Amber sent me about,
7 00:00:29.230 ⇒ 00:00:33.699 Uttam Kumaran: The strategy deck and, like, what we’re planning on presenting for them.
8 00:00:34.350 ⇒ 00:00:34.940 Samuel Roberts: Okay.
9 00:00:47.280 ⇒ 00:00:48.490 Uttam Kumaran: Okay.
10 00:01:24.540 ⇒ 00:01:31.919 Uttam Kumaran: So, did you… were you able to get an answer, or, like, figure out whether we can… we got all the 8x8 stuff we need to, like, put this proposal forward?
11 00:01:32.430 ⇒ 00:01:46.289 Samuel Roberts: Yeah, so I have access to the transcripts. It’s a… their API’s a little weird, and so I was digging into that, but the talk yesterday was I’m gonna pass that off to Awash, because I sunk a lot of time into it, and he’s just gonna try to build a pipeline for it, so we can just offload it all, I think.
12 00:01:48.450 ⇒ 00:01:52.169 Uttam Kumaran: Okay, but are we able to get that real time, or is it all, like, after the fact?
13 00:01:52.170 ⇒ 00:01:54.879 Samuel Roberts: It’s not gonna be… it’s not gonna be real-time, it’s gonna be…
14 00:01:55.140 ⇒ 00:01:58.689 Samuel Roberts: After the fact, like, analysis.
15 00:01:59.110 ⇒ 00:02:00.160 Uttam Kumaran: Okay. And…
16 00:02:00.230 ⇒ 00:02:05.269 Samuel Roberts: And comparing with Andy was the other side of it to see, like, who’s using it for what, who’s not using it for what.
17 00:02:05.760 ⇒ 00:02:06.290 Uttam Kumaran: Okay.
18 00:02:06.960 ⇒ 00:02:10.849 Samuel Roberts: Yeah, I wasn’t able to find anything real-time with calls that I could really get access to.
19 00:02:11.380 ⇒ 00:02:13.140 Samuel Roberts: Even in their API docs.
20 00:02:13.930 ⇒ 00:02:14.620 Uttam Kumaran: Okay.
21 00:02:20.410 ⇒ 00:02:25.699 Samuel Roberts: But yeah, transcripts are there. They’re not the nicest things. I was noticing yesterday I was only getting, like, half
22 00:02:25.900 ⇒ 00:02:28.360 Samuel Roberts: Like, one side of the conversations for some of them.
23 00:02:28.610 ⇒ 00:02:32.640 Samuel Roberts: I’m not sure why I was still digging into it, but…
24 00:02:34.600 ⇒ 00:02:39.670 Samuel Roberts: We’ll see what Oasis can do with it, I guess, because I was… I’ve been in that too long, I think.
25 00:02:41.050 ⇒ 00:02:42.520 Samuel Roberts: You can just get them out.
26 00:02:42.830 ⇒ 00:02:43.840 Samuel Roberts: We figured out.
27 00:02:57.620 ⇒ 00:02:59.039 Samuel Roberts: Excuse me.
28 00:03:31.340 ⇒ 00:03:32.660 Samuel Roberts: I don’t think the voice…
29 00:03:34.380 ⇒ 00:03:35.440 Uttam Kumaran: Yeah.
30 00:03:36.260 ⇒ 00:03:39.059 Samuel Roberts: And the Evolve is also a question mark, because I haven’t explored that.
31 00:03:43.230 ⇒ 00:03:47.640 Samuel Roberts: The real time is the only thing I can do.
32 00:03:50.230 ⇒ 00:03:52.470 Samuel Roberts: Excuse me, oh, sorry about that.
33 00:04:26.920 ⇒ 00:04:29.239 Samuel Roberts: Yeah, insight generation might…
34 00:04:29.410 ⇒ 00:04:34.879 Samuel Roberts: also be, instead of the voice stuff, you could do… like, once the 8x8 stuff is integrated, they could…
35 00:04:35.440 ⇒ 00:04:38.539 Samuel Roberts: We can do more of that metadata analysis stuff.
36 00:04:38.540 ⇒ 00:04:39.210 Uttam Kumaran: Okay.
37 00:04:39.390 ⇒ 00:04:44.100 Samuel Roberts: And Yvette seems very excited about that, I don’t know how… Matt feels.
38 00:04:44.410 ⇒ 00:04:45.330 Samuel Roberts: Excuse me.
39 00:04:48.280 ⇒ 00:04:55.409 Samuel Roberts: You know, 8x8 has some stuff in there already, where they rate certain things, but we can definitely help them look at, like, friends in…
40 00:04:55.590 ⇒ 00:05:01.320 Samuel Roberts: things, like, words used, and do some, like, real, like, LLM analysis, like, patterns there.
41 00:05:02.070 ⇒ 00:05:06.369 Samuel Roberts: In addition to tying with Andy and seeing, like, how we get the CSRs using Andy more, too.
42 00:05:06.370 ⇒ 00:05:08.000 Uttam Kumaran: And then what is… what is this?
43 00:05:08.900 ⇒ 00:05:14.010 Samuel Roberts: That… I’m not 100% sure about it.
44 00:05:14.010 ⇒ 00:05:15.120 Uttam Kumaran: Okay, I’m finishing.
45 00:05:15.120 ⇒ 00:05:16.750 Samuel Roberts: Search the Notion machine.
46 00:05:19.340 ⇒ 00:05:21.330 Samuel Roberts: It’s answering… oh!
47 00:05:24.980 ⇒ 00:05:30.790 Samuel Roberts: Yeah, she’s saying it’s, like, it’s one search box across all departments and systems, building long, home, pest, mechanical.
48 00:05:31.850 ⇒ 00:05:35.839 Samuel Roberts: Supports overflow CSRs who can handle multiple services lines with confidence.
49 00:05:36.320 ⇒ 00:05:42.099 Samuel Roberts: I’m not sure… I mean, I think the idea is that, like, it’s just one chat box.
50 00:05:42.100 ⇒ 00:05:43.400 Uttam Kumaran: I see, I see.
51 00:05:43.400 ⇒ 00:05:49.610 Samuel Roberts: get everything. Okay. I feel like that’s kind of what Google’s… the Google chat right now is trying to be, so I’m not sure if that’s, like.
52 00:05:50.400 ⇒ 00:05:54.689 Samuel Roberts: But it’s definitely something to highlight, because if it’s not, you know, separate things for people, I think that’s good.
53 00:05:55.160 ⇒ 00:05:56.940 Samuel Roberts: different departments.
54 00:06:04.940 ⇒ 00:06:05.700 Samuel Roberts: Yeah.
55 00:06:22.110 ⇒ 00:06:25.239 Samuel Roberts: Yeah, you might even want to say something, but… oh, go ahead.
56 00:06:25.880 ⇒ 00:06:30.310 Uttam Kumaran: Yeah, let me just… so, simple chat window limits…
57 00:06:32.230 ⇒ 00:06:40.930 Uttam Kumaran: what we can pull in front of the CSR, and the question… was asked…
58 00:06:40.930 ⇒ 00:06:45.689 Samuel Roberts: Yeah, because we can definitely, like, highlight other things, like, eventually there could be… you know.
59 00:06:45.950 ⇒ 00:06:53.990 Samuel Roberts: with contextual, we could do other things as well, highlighting docs and stuff, because right now, everything kind of lives in those spreadsheets, and we’ve moved over to that
60 00:06:54.660 ⇒ 00:06:58.810 Samuel Roberts: Database, so that it’s a little more robust.
61 00:06:59.100 ⇒ 00:07:02.310 Samuel Roberts: But… I think…
62 00:07:05.350 ⇒ 00:07:11.750 Samuel Roberts: I think, yeah, if there’s, like, policies and stuff they want to see, like, we’re kind of just feeding that in as part of the prompt, I think, for some of them right now.
63 00:07:23.280 ⇒ 00:07:24.140 Samuel Roberts: Yeah.
64 00:07:27.380 ⇒ 00:07:34.849 Uttam Kumaran: So this is, I think, some of the work, I think it’s more on, like, we just have to think through, like, what are the opportunities for…
65 00:07:35.340 ⇒ 00:07:37.610 Uttam Kumaran: you know, the client. Yeah.
66 00:07:44.220 ⇒ 00:07:45.050 Samuel Roberts: Yep.
67 00:07:49.540 ⇒ 00:07:57.969 Samuel Roberts: Yeah, like, yeah, you guys seem very excited about the, like, ability to get the transcripts and do some of that analysis, because I feel like 8x8 has that for them, but I don’t necessarily want to, like.
68 00:07:58.420 ⇒ 00:08:02.980 Samuel Roberts: Replicate that, but if they’re looking for us to do it, like, more…
69 00:08:04.460 ⇒ 00:08:06.639 Samuel Roberts: I don’t know exactly how eBay does it.
70 00:08:06.960 ⇒ 00:08:10.879 Samuel Roberts: For them, if it’s very, like, these are the things you can search by.
71 00:08:11.780 ⇒ 00:08:14.909 Samuel Roberts: And not do, like, deep transcript analysis and stuff, so I don’t…
72 00:08:16.180 ⇒ 00:08:19.389 Samuel Roberts: I haven’t actually seen the 8x8 platform, I’ve just really seen the APIs.
73 00:08:23.460 ⇒ 00:08:24.130 Uttam Kumaran: Okay.
74 00:08:43.340 ⇒ 00:08:44.650 Samuel Roberts: Excuse me.
75 00:09:01.620 ⇒ 00:09:06.380 Uttam Kumaran: Okay, I feel pretty good about this, so I’ll… I’ll share and walk through…
76 00:09:10.040 ⇒ 00:09:17.780 Uttam Kumaran: walk through this so far, and then I’ll kind of ask about their feedback on our communication, and then I’ll talk through
77 00:09:19.530 ⇒ 00:09:30.019 Uttam Kumaran: basically what’s… what we’re proposing. I think at this… at the number of hours suggested here, seems like it’s probably…
78 00:09:31.100 ⇒ 00:09:37.840 Uttam Kumaran: Yeah, another, like… 120, 130 hours over 3 months, which is roughly, like, 40 hours a month.
79 00:09:38.450 ⇒ 00:09:43.810 Uttam Kumaran: So if I was to do the math on that…
80 00:09:46.870 ⇒ 00:09:49.889 Uttam Kumaran: Yeah, it’s another, like, 5K to 6K per month.
81 00:09:50.380 ⇒ 00:09:52.330 Uttam Kumaran: If we were gonna build this.
82 00:09:52.770 ⇒ 00:10:00.330 Uttam Kumaran: So that’s something that I’m just gonna… I’ll probably put in front of them and see, like, kind of what their aptitude is, what their appetite is for something like this.
83 00:10:00.330 ⇒ 00:10:03.189 Samuel Roberts: Okay. Voice is still mentioned in the bottom there, if I…
84 00:10:03.890 ⇒ 00:10:05.040 Uttam Kumaran: Oh, okay, great.
85 00:10:10.210 ⇒ 00:10:12.320 Uttam Kumaran: Cool Okay.
86 00:10:12.320 ⇒ 00:10:15.029 Samuel Roberts: Yeah, okay, that seems good, yeah, let me know how it goes.
87 00:10:15.230 ⇒ 00:10:16.650 Uttam Kumaran: Okay, perfect.
88 00:10:16.650 ⇒ 00:10:21.029 Samuel Roberts: we can do there for them that we’re definitely, like, hitting the wall with some stuff, so…
89 00:10:21.030 ⇒ 00:10:22.820 Uttam Kumaran: Okay, okay, perfect.
90 00:10:22.820 ⇒ 00:10:23.180 Samuel Roberts: Cool.
91 00:10:23.180 ⇒ 00:10:29.300 Uttam Kumaran: Do you have a screenshot, by chance, of the new, like, UI that you can put into the Notion doc?
92 00:10:29.580 ⇒ 00:10:30.320 Uttam Kumaran: Or…
93 00:10:31.260 ⇒ 00:10:32.410 Uttam Kumaran: Somewhere here.
94 00:10:33.100 ⇒ 00:10:37.130 Samuel Roberts: Yeah, I have a… Initial, like,
95 00:10:37.700 ⇒ 00:10:41.260 Samuel Roberts: Just, like, the Copilot kit demo that was plugged into Andy.
96 00:10:43.730 ⇒ 00:10:45.030 Uttam Kumaran: Okay. Like, if you.
97 00:10:45.030 ⇒ 00:10:45.489 Samuel Roberts: I can try.
98 00:10:45.490 ⇒ 00:10:47.010 Uttam Kumaran: shot of that or something that…
99 00:10:47.370 ⇒ 00:10:51.870 Samuel Roberts: Yeah, I’ll grab that, real quick, and drop that in. You wanted Notion, or…
100 00:10:52.140 ⇒ 00:10:57.719 Uttam Kumaran: Yeah, you can just put it in, you can just put it in, or maybe just toss in a new slide, that’s fine.
101 00:10:58.110 ⇒ 00:11:00.420 Samuel Roberts: Okay, I don’t know if I have this or not, but I’ll find it fine.
102 00:11:01.800 ⇒ 00:11:04.959 Uttam Kumaran: Okay, I’m gonna run and get a coffee before this, yeah. I’ll share it with you.
103 00:11:04.960 ⇒ 00:11:06.650 Samuel Roberts: Okay, cool.
104 00:11:06.650 ⇒ 00:11:07.400 Uttam Kumaran: Thank you.
105 00:11:07.570 ⇒ 00:11:08.190 Samuel Roberts: Yep.