Meeting Title: Delivery Excellence Weekly Date: 2025-09-22 Meeting participants: Samuel Roberts, Shreya Chowdhury, Rico Rejoso, Amber Lin, Demilade Agboola, Uttam Kumaran, Justin Breshears, Awaish Kumar, Robert Tseng
WEBVTT
1 00:01:03.460 ⇒ 00:01:05.310 Shreya Chowdhury: Hey Sam, how’s it going?
2 00:01:06.530 ⇒ 00:01:09.130 Samuel Roberts: Okay, good, good, sorry, I had it minimized.
3 00:01:09.330 ⇒ 00:01:11.300 Samuel Roberts: Yeah, how about you?
4 00:01:12.240 ⇒ 00:01:13.680 Shreya Chowdhury: Not too bad.
5 00:01:14.580 ⇒ 00:01:15.580 Samuel Roberts: Have a good weekend.
6 00:01:16.680 ⇒ 00:01:17.450 Shreya Chowdhury: Sorry?
7 00:01:17.800 ⇒ 00:01:19.039 Samuel Roberts: Did you have a good weekend?
8 00:01:19.730 ⇒ 00:01:26.190 Shreya Chowdhury: Yeah, it wasn’t bad. I tried to just, relax as much as possible and reset.
9 00:01:26.450 ⇒ 00:01:37.949 Shreya Chowdhury: I’ve been trying to get more in the habit of, like, doing the Sunday reset, so I have a lot of things set up for the week, and I don’t have to worry about, like, cooking or cleaning midweek.
10 00:01:37.950 ⇒ 00:01:38.670 Samuel Roberts: Yeah.
11 00:01:40.200 ⇒ 00:01:47.680 Samuel Roberts: That’s smart. Now, my wife and I are working on that. We have a 3-month-old now, and it’s… she’s going back to work tonight, actually. She works nights.
12 00:01:47.870 ⇒ 00:01:49.000 Shreya Chowdhury: Oh, wow.
13 00:01:49.000 ⇒ 00:01:53.810 Samuel Roberts: And so we’re like, okay, we’re gonna have to do a little more planning than we used to for a lot of things in general.
14 00:01:53.810 ⇒ 00:01:58.510 Shreya Chowdhury: Yeah, once I got into the habit of it, it was easier, but now sometimes it’s like…
15 00:01:58.860 ⇒ 00:02:15.749 Shreya Chowdhury: I also really like to waste a Sunday, too, and do nothing, because, like, after working throughout the week, I’m like, I want one day to, like, go out, have fun, hang out with friends, and then another day to do all of the miscellaneous tasks that I don’t get a chance to do.
16 00:02:16.230 ⇒ 00:02:26.209 Shreya Chowdhury: So yeah, it’s… I’m getting a little better, but that’s really impressive. I feel like, for me, it’s just, like, I only have my one person to think of, but, like.
17 00:02:26.450 ⇒ 00:02:29.860 Shreya Chowdhury: you know, with you guys, I feel like that’s a lot more planning to do.
18 00:02:29.860 ⇒ 00:02:37.270 Samuel Roberts: Yeah, and it’s… it’s definitely been something we’ve realized, but haven’t really done too much yet, because she’s still been on maternity leave, so…
19 00:02:37.510 ⇒ 00:02:38.230 Shreya Chowdhury: Yep.
20 00:02:38.820 ⇒ 00:02:40.999 Samuel Roberts: But now it’s, like, both of us back at work.
21 00:02:41.660 ⇒ 00:02:42.760 Samuel Roberts: Gonna be different.
22 00:02:44.950 ⇒ 00:02:45.970 Amber Lin: Hello.
23 00:02:46.210 ⇒ 00:02:51.559 Amber Lin: I’m gonna add everybody in our channel to join.
24 00:02:51.790 ⇒ 00:03:02.669 Amber Lin: I know we scheduled for a very, very long meeting. I think we’ll most likely only take an hour. Just schedule buffer time, because last week we took…
25 00:03:02.990 ⇒ 00:03:04.449 Samuel Roberts: More than that.
26 00:03:04.660 ⇒ 00:03:06.800 Amber Lin: But li- let me check.
27 00:03:13.820 ⇒ 00:03:14.590 Amber Lin: Oh.
28 00:03:15.250 ⇒ 00:03:24.579 Amber Lin: Every time… every time I type the smiley face, and I send it, and it turns into the emoji smiley face that looks really pissed, and I have to go and delete that.
29 00:03:24.800 ⇒ 00:03:27.010 Amber Lin: I was like, I’m not…
30 00:03:27.010 ⇒ 00:03:32.020 Shreya Chowdhury: I started adding a space between the colon and parentheses because I don’t like it.
31 00:03:33.540 ⇒ 00:03:34.310 Amber Lin: Yeah.
32 00:03:34.310 ⇒ 00:03:35.779 Samuel Roberts: I gotta do when you turn it off, right?
33 00:03:36.260 ⇒ 00:03:47.750 Amber Lin: I, I don’t know, it just auto-corrects, and it makes, it makes it look so scary. Like, I send this, and it becomes this smiley face. Yeah, yeah, I wonder…
34 00:03:47.750 ⇒ 00:03:53.430 Shreya Chowdhury: For me, the thing that I hate is, like, when I press enter, and it sends the message instead of creating a new line.
35 00:03:53.430 ⇒ 00:03:55.410 Amber Lin: Yeah, I know.
36 00:03:55.410 ⇒ 00:04:03.100 Samuel Roberts: online recently, so instead of having to hit Shift-Enter to make a new line, I now have to hit Command-Enter to send it.
37 00:04:03.100 ⇒ 00:04:05.320 Amber Lin: Oh, that’d be nice.
38 00:04:05.320 ⇒ 00:04:05.930 Samuel Roberts: issue.
39 00:04:05.930 ⇒ 00:04:25.899 Shreya Chowdhury: That’s what I had initially, but I swear I changed the settings, and, like, somehow, like, when I restarted my computer or re-opened Slack, it must have changed it back, because the other day I did that, and it entered, like, a half-written message, and I just… I had, like, really bad muscle memory with it, and it was a longer message, so I had to, like, delete and edit it.
40 00:04:25.900 ⇒ 00:04:28.070 Shreya Chowdhury: Like, 3 times before sending.
41 00:04:28.070 ⇒ 00:04:34.520 Samuel Roberts: Oh, yeah. Yeah, I got caught with that a few times, too. And I still use the shift-enter just to be safe, but, like, I wanna…
42 00:04:34.580 ⇒ 00:04:39.550 Shreya Chowdhury: What really is annoying is when I’m typing a quick message and I just hit enter, Oh, yeah, yeah.
43 00:04:39.550 ⇒ 00:04:42.720 Samuel Roberts: And I’m like, okay, that’s the muscle memory I need to start getting.
44 00:04:43.210 ⇒ 00:04:56.169 Shreya Chowdhury: I mean, it’s an internal channel, like, it’s fine, like, I’m like, oh, I’ll just make edits, like, it’s not a big deal, but, like, I really don’t want to do that in an external, like, client-facing channel, and they’ll see me, like, send, delete, send, delete, edit.
45 00:04:57.130 ⇒ 00:04:59.390 Samuel Roberts: Yeah, it looks very… yeah, I get it.
46 00:05:00.990 ⇒ 00:05:06.629 Amber Lin: Well, I need… Heh, I would like Uto to be here.
47 00:05:07.090 ⇒ 00:05:10.049 Amber Lin: But if he’s not here, we can…
48 00:05:10.050 ⇒ 00:05:11.759 Samuel Roberts: We can just get started.
49 00:05:11.840 ⇒ 00:05:17.909 Amber Lin: This, I will skip, until Tom gets here.
50 00:05:18.050 ⇒ 00:05:23.420 Amber Lin: Right now… is… Who’s… who is here?
51 00:05:23.670 ⇒ 00:05:29.800 Amber Lin: Oh, I’m missing Justin and Utam. And Awash, most likely.
52 00:05:30.140 ⇒ 00:05:33.920 Amber Lin: okay.
53 00:05:34.840 ⇒ 00:05:39.859 Amber Lin: So… I am missing…
54 00:05:40.050 ⇒ 00:05:47.470 Amber Lin: hours down the line from you, on Eden and Urban Stems. I just assumed 12. Is that accurate?
55 00:05:49.800 ⇒ 00:05:54.209 Demilade Agboola: For Eden, it’s probably closer to 14.
56 00:05:54.620 ⇒ 00:05:55.410 Amber Lin: Okay.
57 00:05:59.970 ⇒ 00:06:08.339 Amber Lin: Yeah, I already did the calculation, so I’ll just… I’ll just… it’s 2 hours, so I’ll just say that is. And then for Urban Stems…
58 00:06:10.230 ⇒ 00:06:15.009 Demilade Agboola: So urban stems would be around, 14, 15 as well.
59 00:06:15.540 ⇒ 00:06:16.180 Amber Lin: Okay.
60 00:06:17.260 ⇒ 00:06:20.769 Amber Lin: Right. Would you log your hours for last week?
61 00:06:21.470 ⇒ 00:06:28.630 Demilade Agboola: Yeah, I was gonna do it over the weekend, but I traveled back to Malta, so I was in transit for a decent chunk of the weekend.
62 00:06:28.830 ⇒ 00:06:36.369 Amber Lin: Okay, I see. As long as you do it today, it should be… should be okay. Ideally, we want it by Friday.
63 00:06:36.700 ⇒ 00:06:39.900 Amber Lin: If not, we’ll just have… I’ll have to ask again in the meeting.
64 00:06:40.060 ⇒ 00:06:46.369 Amber Lin: Okay… Oh, aren’t they not here?
65 00:06:47.880 ⇒ 00:06:51.819 Amber Lin: No… Okay, let me ask Justin.
66 00:07:03.650 ⇒ 00:07:05.510 Amber Lin: Faith, he would join.
67 00:07:08.020 ⇒ 00:07:10.040 Amber Lin: Okay.
68 00:07:14.300 ⇒ 00:07:31.429 Amber Lin: Yeah, let’s just go through the different clients. I think an overview of our, margins, or billable rate. I think we’ve improved on Eden, we’re closer, but we’re still less than 40.
69 00:07:31.660 ⇒ 00:07:42.429 Amber Lin: Then… I think on the actual billable rates, we’re struggling a bit on ABC, on Interlude, and…
70 00:07:42.860 ⇒ 00:07:48.380 Amber Lin: Still needs improvement on… eat it. So…
71 00:07:49.620 ⇒ 00:07:53.490 Amber Lin: And that’s where we need to put our efforts in.
72 00:07:53.910 ⇒ 00:07:56.670 Amber Lin: Going down…
73 00:07:59.700 ⇒ 00:08:08.680 Amber Lin: Okay, I’ll keep this brief then. Going down here on Eden, I want to point out that we did have tickets
74 00:08:08.750 ⇒ 00:08:19.730 Amber Lin: That carried over. So, our estimates improved, because last week we were at, I think, 60 or 70. We improved, but still our estimates weren’t as correct.
75 00:08:19.970 ⇒ 00:08:26.069 Amber Lin: And… so I just want to see what you guys think we can do to have
76 00:08:26.270 ⇒ 00:08:34.600 Amber Lin: Better estimates and not have things carry over to next week, especially… it should be easier now that we have only one-week sprints.
77 00:08:34.720 ⇒ 00:08:36.160 Amber Lin: What do you guys think?
78 00:08:42.500 ⇒ 00:08:51.149 Demilade Agboola: I think that, yeah, we should be… it should be easier to have, Better success with that.
79 00:08:51.410 ⇒ 00:09:00.480 Demilade Agboola: I do wonder how… Like, for instance, when, like, new requests come in.
80 00:09:01.840 ⇒ 00:09:06.499 Demilade Agboola: factor into carrying over, or does… do you just push things out of the old Sprint?
81 00:09:07.060 ⇒ 00:09:14.730 Amber Lin: Yeah, I push it out. I think when I say carry over, it’s more of the deadlines that we set for, say.
82 00:09:15.310 ⇒ 00:09:24.649 Amber Lin: the week, didn’t get completed. Because if we push it out, we would have canceled the deadlines, and it would have… it wouldn’t have counted anymore.
83 00:09:25.570 ⇒ 00:09:30.760 Demilade Agboola: Okay, gotcha. Alright, yes, in that case, the,
84 00:09:31.830 ⇒ 00:09:38.240 Demilade Agboola: Yeah, it should be easier this, like, with one week experience to be able to hit most of the deadlines.
85 00:09:38.920 ⇒ 00:09:46.159 Demilade Agboola: And, yeah, it does also appear, like, you know, the issue we had with some of the deadlines, or some of the things were, like.
86 00:09:46.770 ⇒ 00:09:53.530 Demilade Agboola: Estimating how many hours, or what the deadlines should be for certain things, so it does help that
87 00:09:54.460 ⇒ 00:09:57.069 Demilade Agboola: There’s a better… a better way of…
88 00:09:57.450 ⇒ 00:10:02.109 Demilade Agboola: Setting those deadlines, and yeah, we’re hitting them much better, like, last week.
89 00:10:07.610 ⇒ 00:10:10.910 Amber Lin: Alright, let’s move on.
90 00:10:13.410 ⇒ 00:10:25.990 Amber Lin: And then on Urban Stems, I think same thing. A lot of things carried over, and I just changed this so that we’ll start with one week’s friends next week, so planning will be a lot easier.
91 00:10:26.200 ⇒ 00:10:37.670 Amber Lin: so… Let’s see… I have quite a few to-dos from the earlier meeting with Zach.
92 00:10:43.500 ⇒ 00:10:48.489 Amber Lin: Ashley, how much time do you think Uzum worked on Urban Stems from a lot?
93 00:10:49.850 ⇒ 00:10:56.279 Demilade Agboola: It’s hard to estimate, because he didn’t… I don’t necessarily know what he did last week, in terms of the ticket.
94 00:10:56.660 ⇒ 00:10:59.550 Amber Lin: Okay, I see, I see. I’ll ask him.
95 00:11:01.870 ⇒ 00:11:08.810 Amber Lin: I will say part of the thing with Urban Stems last week was kind of…
96 00:11:09.160 ⇒ 00:11:13.299 Demilade Agboola: We had, like, two incidents last week with some of the data quality.
97 00:11:13.700 ⇒ 00:11:19.840 Demilade Agboola: So we had made some progress, and we had to go back and kind of fix those before moving forward.
98 00:11:21.130 ⇒ 00:11:21.700 Amber Lin: I see.
99 00:11:22.360 ⇒ 00:11:22.920 Demilade Agboola: Yeah.
100 00:11:33.020 ⇒ 00:11:34.150 Amber Lin: Alright.
101 00:11:34.520 ⇒ 00:11:42.230 Amber Lin: And then… ABC… I think on the… oh, hi, Utam! Great.
102 00:11:42.600 ⇒ 00:11:44.460 Amber Lin: Okay, great, everyone’s here.
103 00:11:44.710 ⇒ 00:11:48.100 Amber Lin: Okay, I’m gonna go back to the beginning.
104 00:11:49.440 ⇒ 00:11:50.550 Amber Lin: Alright.
105 00:11:50.700 ⇒ 00:11:54.890 Amber Lin: Any updates on this… Wait.
106 00:11:55.840 ⇒ 00:12:00.529 Amber Lin: We haven’t talked to default. Have we talked to Ellie?
107 00:12:03.770 ⇒ 00:12:11.669 Uttam Kumaran: Yeah, so let’s talk… let me just walk through this list real quick. So, come along… I also put, like, last date of project review as a column.
108 00:12:11.830 ⇒ 00:12:13.129 Amber Lin: Hmm, great, okay.
109 00:12:13.380 ⇒ 00:12:15.880 Uttam Kumaran: And…
110 00:12:18.350 ⇒ 00:12:22.180 Uttam Kumaran: I did what was asked for me, and I got a bunch of these scheduled, so it’s good.
111 00:12:23.280 ⇒ 00:12:31.529 Uttam Kumaran: The one today was good, and so I just want to basically flag who we haven’t done a project review with, ideally.
112 00:12:32.020 ⇒ 00:12:37.580 Uttam Kumaran: So, for this one, for Urban Sems, we did the one today, so we can mark them.
113 00:12:37.890 ⇒ 00:12:45.740 Uttam Kumaran: For default, The one… it’ll be on… It’ll be tomorrow.
114 00:12:46.040 ⇒ 00:12:46.800 Amber Lin: Okay.
115 00:12:46.800 ⇒ 00:12:51.990 Uttam Kumaran: So, that’ll be both a renewal and a project review tomorrow.
116 00:12:51.990 ⇒ 00:12:52.600 Amber Lin: Okay.
117 00:12:53.090 ⇒ 00:12:57.099 Uttam Kumaran: I don’t know about Ellie, we have to talk to Robert on sales.
118 00:12:57.720 ⇒ 00:13:03.510 Uttam Kumaran: So that’s something that I can ask. We have our… We have a go-to-market meeting.
119 00:13:04.130 ⇒ 00:13:06.220 Amber Lin: In an hour, two hours, probably.
120 00:13:06.220 ⇒ 00:13:09.690 Uttam Kumaran: Yeah, so we can ask… so if you could… if you don’t mind remembering to ask there…
121 00:13:10.110 ⇒ 00:13:13.900 Amber Lin: Yes. Give me one sec…
122 00:13:17.870 ⇒ 00:13:18.840 Amber Lin: Okay.
123 00:13:28.610 ⇒ 00:13:29.410 Amber Lin: Great.
124 00:13:30.270 ⇒ 00:13:35.620 Amber Lin: On the other side, I know you’re talking to Matt. When would that be?
125 00:13:36.060 ⇒ 00:13:37.350 Uttam Kumaran: That’s not.
126 00:13:37.350 ⇒ 00:13:38.070 Amber Lin: Oh, okay.
127 00:13:38.070 ⇒ 00:13:39.270 Uttam Kumaran: It’s not booked yet, I guess.
128 00:13:39.270 ⇒ 00:13:40.230 Amber Lin: Oh, okay.
129 00:13:40.230 ⇒ 00:13:42.890 Uttam Kumaran: Yeah, well, I don’t know what… did we,
130 00:13:44.130 ⇒ 00:13:46.220 Uttam Kumaran: What was the last thing about the…
131 00:13:46.750 ⇒ 00:13:52.709 Uttam Kumaran: Okay, I said I was gonna turn this into slides for Matt. Okay, so cool. I would… yeah, I’m gonna try to get that booked.
132 00:13:53.660 ⇒ 00:13:54.470 Uttam Kumaran: This week.
133 00:13:57.700 ⇒ 00:13:59.929 Amber Lin: I can help you with the slides if you want.
134 00:14:00.170 ⇒ 00:14:01.530 Uttam Kumaran: Yes. Okay.
135 00:14:01.990 ⇒ 00:14:02.810 Amber Lin: Okay.
136 00:14:02.810 ⇒ 00:14:06.950 Uttam Kumaran: But basically, I also wanted… yeah, we just need, like, probably 3 or 4 slides, that’s it.
137 00:14:06.950 ⇒ 00:14:07.610 Amber Lin: Okay.
138 00:14:09.070 ⇒ 00:14:12.509 Amber Lin: Book meeting with your vet.
139 00:14:12.510 ⇒ 00:14:15.450 Uttam Kumaran: We can do… we can… or yeah, we can just use a Thursday meeting, or…
140 00:14:15.450 ⇒ 00:14:16.580 Amber Lin: Okay, actually, let’s do this.
141 00:14:16.580 ⇒ 00:14:19.299 Uttam Kumaran: out on Thursday, so we should do…
142 00:14:19.490 ⇒ 00:14:20.850 Amber Lin: We can change it to…
143 00:14:21.740 ⇒ 00:14:22.350 Uttam Kumaran: I’m gonna be honest.
144 00:14:22.350 ⇒ 00:14:23.910 Amber Lin: Friday? Oh, okay.
145 00:14:24.210 ⇒ 00:14:28.389 Uttam Kumaran: Wednesday, project review.
146 00:14:28.990 ⇒ 00:14:35.150 Amber Lin: Book with your vet… Steven, if he wants to be there.
147 00:14:35.320 ⇒ 00:14:37.190 Amber Lin: And then you were talking with Matt.
148 00:14:38.200 ⇒ 00:14:42.460 Uttam Kumaran: I don’t know if we should do the project… I think you should just use the
149 00:14:42.570 ⇒ 00:14:45.580 Uttam Kumaran: one of the Thursday meetings a month for…
150 00:14:46.160 ⇒ 00:14:49.769 Uttam Kumaran: Okay. I guess this is also my question, is like.
151 00:14:51.420 ⇒ 00:14:54.810 Uttam Kumaran: we’re doing weekly project reviews with them. Is that…
152 00:14:54.810 ⇒ 00:14:55.500 Amber Lin: Yeah.
153 00:14:55.700 ⇒ 00:14:56.830 Uttam Kumaran: Do we want that?
154 00:14:57.410 ⇒ 00:15:02.950 Amber Lin: Well, our weekly is more of updates of what we did this week.
155 00:15:03.200 ⇒ 00:15:13.579 Amber Lin: It’s not really a review of what you… well, it’s partly a review, but I feel like it’s less to the extent that you’re… you did with Zach today.
156 00:15:14.260 ⇒ 00:15:19.310 Amber Lin: But there’s less needs for a project review on ABC because we talk so often.
157 00:15:19.640 ⇒ 00:15:24.800 Uttam Kumaran: But I think this is the thing, we don’t want… we have to do a project review, we don’t have to do the weeklies.
158 00:15:25.360 ⇒ 00:15:26.120 Amber Lin: Okay.
159 00:15:26.120 ⇒ 00:15:28.370 Uttam Kumaran: It’s gonna be my… it’s my take. Like, the project…
160 00:15:28.370 ⇒ 00:15:34.469 Amber Lin: That makes a lot of sense. We can, like, bare minimum, we can change the weekly to bi-weekly.
161 00:15:36.150 ⇒ 00:15:41.079 Amber Lin: And then maybe monthly. I feel like we should talk more than once a month.
162 00:15:42.730 ⇒ 00:15:46.350 Uttam Kumaran: But I just don’t think… Yeah, I don’t know.
163 00:15:47.400 ⇒ 00:15:48.160 Amber Lin: But…
164 00:15:48.860 ⇒ 00:15:55.819 Amber Lin: when… what do you think is a good cadence? Because we need to reduce hours on ABC. Like, that’s what we need to do.
165 00:15:56.690 ⇒ 00:16:00.020 Justin Breshears: What’s the current, agenda for the weeklies?
166 00:16:00.630 ⇒ 00:16:12.990 Amber Lin: We go over our wins, what we do, discuss usage, and then any questions they have, so it’s more of a update plus discussion.
167 00:16:15.360 ⇒ 00:16:30.759 Justin Breshears: Which I think is all valuable. I don’t think that the monthly replaces that. I think the monthly is a different focus. It’s a zoom out and talk about overall satisfaction, if we’re hitting the high-level business objectives, and then getting clued in on
168 00:16:30.890 ⇒ 00:16:37.789 Justin Breshears: you know, how they’re thinking about renewal and contracting, just like we saw today in Urban Stems.
169 00:16:37.990 ⇒ 00:16:45.130 Justin Breshears: contracted in until November, he’s already… he’s already signaling to us, like, let’s think about that and put together thoughts around
170 00:16:45.240 ⇒ 00:16:58.319 Justin Breshears: you know, the end of the contract is September, so we got a huge ramp up for that, which is where the value is. So I don’t see these two things as being usually exclusive things that, like, you only have one or the other.
171 00:16:59.180 ⇒ 00:17:02.169 Justin Breshears: Personally, I think we… there’s a purpose to both.
172 00:17:03.260 ⇒ 00:17:08.390 Uttam Kumaran: So, like, the audience, the, like, on Friday, everybody, like, a bunch of people show up.
173 00:17:08.579 ⇒ 00:17:12.230 Uttam Kumaran: I think we need to decide what the month… who’s gonna be in the monthly.
174 00:17:12.910 ⇒ 00:17:16.819 Justin Breshears: be a high-level leadership, like project sponsor, decision-maker types.
175 00:17:18.650 ⇒ 00:17:20.689 Uttam Kumaran: And then, but should we remove…
176 00:17:20.980 ⇒ 00:17:25.430 Uttam Kumaran: I guess we… it’s such… like, do you think it’s okay for those people to also come with the weeklies?
177 00:17:26.010 ⇒ 00:17:26.839 Justin Breshears: For sure.
178 00:17:26.849 ⇒ 00:17:27.489 Uttam Kumaran: Excellent.
179 00:17:27.490 ⇒ 00:17:29.369 Justin Breshears: More of, like, an optional for them, like.
180 00:17:29.370 ⇒ 00:17:29.840 Uttam Kumaran: Okay.
181 00:17:29.840 ⇒ 00:17:42.269 Justin Breshears: and that’s how I usually position it, is like, these weeklies are tactical. Like, we’re gonna talk about the specific things that we did, and make sure that you’re accepting, you know, the work and know where we’re headed next. So, if you want to be in the tactical weeds.
182 00:17:42.310 ⇒ 00:17:50.000 Justin Breshears: you’re more than welcome. If you just want, you know, the high level and see how we’re tracking to business goals, then
183 00:17:50.120 ⇒ 00:17:51.440 Justin Breshears: Here’s the monthly.
184 00:17:52.490 ⇒ 00:17:52.910 Uttam Kumaran: Okay.
185 00:17:52.910 ⇒ 00:18:10.669 Shreya Chowdhury: I think it’s good to be in the weekly, too, especially if you’re working on tickets and when you’re planning goals, like, if you’re gonna be the one working on it, then you’ll have a little more, input on, like, how long you think it’ll take realistically, or, like, if there’s difference in timeline expectations, whatever.
186 00:18:10.790 ⇒ 00:18:11.310 Shreya Chowdhury: Oh.
187 00:18:12.170 ⇒ 00:18:12.620 Shreya Chowdhury: Yeah.
188 00:18:12.620 ⇒ 00:18:14.950 Amber Lin: I can always try and aim these
189 00:18:15.160 ⇒ 00:18:23.999 Amber Lin: to have the weekly meetings be 20 minutes, or be by… I think weekly is better, but I’ll try and reduce the time for…
190 00:18:24.260 ⇒ 00:18:27.010 Amber Lin: The meeting, so we have… we save more time.
191 00:18:27.010 ⇒ 00:18:37.830 Shreya Chowdhury: I think if… if we’re going through all of the projects, 20 minutes is a little ambitious, maybe? Like, it might be better to block out more time, and if we need less, we can give everyone time back.
192 00:18:38.090 ⇒ 00:18:41.759 Uttam Kumaran: I don’t think you need to optimize this weekly meeting further.
193 00:18:42.240 ⇒ 00:18:47.570 Uttam Kumaran: Like, I just think… We need to have an additional monthly call that is about, like.
194 00:18:48.270 ⇒ 00:18:51.380 Uttam Kumaran: Overall metrics and the renewals, really.
195 00:18:51.380 ⇒ 00:18:52.230 Amber Lin: Okay.
196 00:18:53.120 ⇒ 00:19:12.359 Justin Breshears: And yeah, the monthly shouldn’t count against, like, our utilization targets for our margin or anything, because that’s more of a… it’s more of a customer satisfaction type call. So I don’t think, like, the… adding the monthly is hurting our… our margin targets, like, from a seat, because I don’t think the whole delivery team necessarily needs to be there.
197 00:19:12.360 ⇒ 00:19:13.180 Uttam Kumaran: Exactly.
198 00:19:13.180 ⇒ 00:19:16.920 Justin Breshears: Having… Leadership of the project needs to be at the monthly.
199 00:19:16.920 ⇒ 00:19:18.950 Amber Lin: Okay, valid.
200 00:19:19.070 ⇒ 00:19:29.519 Amber Lin: So, I’ll try and book that this week, latest next week for the monthly review, because there’s a bit short notice for this week, so I’ll check with them.
201 00:19:29.520 ⇒ 00:19:33.510 Uttam Kumaran: We might as well do it, if I’m gonna talk to Matt anyways this week, we’ll just lump everything into that.
202 00:19:33.510 ⇒ 00:19:37.330 Amber Lin: Okay, okay. We still need to book that, though.
203 00:19:37.600 ⇒ 00:19:44.409 Amber Lin: And so we’ll need to get the slides done, and you’re out Thursday, Friday, so it’ll have to be Wednesday.
204 00:19:45.490 ⇒ 00:19:51.119 Uttam Kumaran: Yeah, I mean, again, like, I would rather just do it this week. If we don’t get to prepare, it’s fine, like…
205 00:19:51.120 ⇒ 00:19:51.819 Amber Lin: Okay.
206 00:19:51.820 ⇒ 00:19:53.900 Uttam Kumaran: I think we’ll just ship all the stuff we’ve done.
207 00:19:53.900 ⇒ 00:19:54.400 Amber Lin: Okay.
208 00:19:54.400 ⇒ 00:20:04.730 Uttam Kumaran: So, if you can just message Matt, or message them and say, hey, like, you saw the email I sent to Zach, basically to share, we’re doing this monthly review process, but we also want to talk about
209 00:20:05.040 ⇒ 00:20:19.079 Uttam Kumaran: we also want to talk about this new… the new UI. You can run the email by me, and then again, like, I think we can… this first round of project reviews can be more sales-led, but we can see, like, how we want to start to have…
210 00:20:19.680 ⇒ 00:20:23.650 Uttam Kumaran: Like, delivery, take a piece of it, talking about what we’ve done and the wins.
211 00:20:24.090 ⇒ 00:20:26.499 Uttam Kumaran: And I will just sell, you know?
212 00:20:26.500 ⇒ 00:20:27.990 Amber Lin: Okay, okay, great.
213 00:20:28.410 ⇒ 00:20:43.259 Justin Breshears: Gonna be a process to get there, I think, but that’s where we want to get. We want to get where delivery is leading more of the post-sales stuff, including renewals and satisfaction conversations, so that Tom can go get us new logos.
214 00:20:43.430 ⇒ 00:20:44.060 Uttam Kumaran: Yeah.
215 00:20:44.960 ⇒ 00:20:45.790 Amber Lin: Okay.
216 00:20:45.960 ⇒ 00:20:50.300 Amber Lin: Anything else here?
217 00:20:53.530 ⇒ 00:21:04.470 Amber Lin: I know Robert talks weekly with the Eden team, and every Wednesday, or every other Wednesday, he does the overall review, somewhat like a project review.
218 00:21:04.470 ⇒ 00:21:05.820 Uttam Kumaran: Are you on that, though?
219 00:21:05.990 ⇒ 00:21:09.939 Amber Lin: I’m not on that, it’s just with the Eden leadership team.
220 00:21:09.940 ⇒ 00:21:14.469 Uttam Kumaran: So that’s… that’s it. My pushback, is like, we need to run this through our process.
221 00:21:14.470 ⇒ 00:21:19.700 Amber Lin: So, sales is already meeting with them, and then you need to get into that meeting somehow, basically.
222 00:21:19.750 ⇒ 00:21:27.310 Uttam Kumaran: Because otherwise, there’s only one point of communication at that point. So, I think it’s helpful for you to get FaceTime, but also, again, like.
223 00:21:27.610 ⇒ 00:21:38.060 Uttam Kumaran: all of these clients are slightly different, so it’ll improve our, like, what is the project review for what type of client. Like, the thing together today for Zach.
224 00:21:38.700 ⇒ 00:21:42.139 Uttam Kumaran: I know what Zach cares about, so I wanted to hit that.
225 00:21:42.270 ⇒ 00:21:53.800 Uttam Kumaran: And I actually… this is what… I know that we’re a little bit off timeline, but that he’s not going to care, because we’re… we’ve gotten a lot of wins. And so, it’s actually helpful to have that sort of project review. I think similarly for.
226 00:21:54.940 ⇒ 00:21:59.679 Uttam Kumaran: Find a way into there, and then could think about how our process needs to mold to them.
227 00:21:59.750 ⇒ 00:22:04.489 Amber Lin: We don’t necessarily need to run the same thing for every person, it’s gonna be very hard.
228 00:22:04.490 ⇒ 00:22:09.650 Uttam Kumaran: But we just want to know what part of it we’re dancing in, and what part of it is, like, running through the same process.
229 00:22:09.650 ⇒ 00:22:10.889 Amber Lin: Okay.
230 00:22:12.030 ⇒ 00:22:13.980 Amber Lin: Okay, I’ll check on that.
231 00:22:14.660 ⇒ 00:22:18.590 Amber Lin: Right, let me…
232 00:22:28.220 ⇒ 00:22:30.660 Uttam Kumaran: Otherwise, I feel okay.
233 00:22:30.660 ⇒ 00:22:39.009 Amber Lin: Okay, let’s start, let’s go… go through the overview. So overall, last week, we logged
234 00:22:39.410 ⇒ 00:22:47.140 Amber Lin: the same as the previous week. 476 hours, just based on, I estimated, delottage hours.
235 00:22:47.140 ⇒ 00:22:48.459 Uttam Kumaran: Actually, there’s no way.
236 00:22:48.460 ⇒ 00:22:52.380 Amber Lin: There’s, like, I think it’s, like, based on… the…
237 00:22:52.570 ⇒ 00:23:07.029 Amber Lin: hours demo law they gave me, I think we’re at, like, 80? And Utam, I also don’t have your hours. I don’t have all of your hours or Robert’s hours. So, billable hours log… I think we’re at 52.
238 00:23:07.220 ⇒ 00:23:19.100 Amber Lin: Which means we have a lot of hours locked in overhead, and you can see this in our weekly project costs and overhead costs. So, for the revenue, we’re about…
239 00:23:20.960 ⇒ 00:23:23.970 Amber Lin: 20K this week?
240 00:23:24.570 ⇒ 00:23:28.150 Amber Lin: And then the overhead is 11.
241 00:23:28.550 ⇒ 00:23:32.070 Uttam Kumaran: Yeah, so let’s in… let’s in this… let’s focus just this on clients.
242 00:23:32.070 ⇒ 00:23:32.720 Amber Lin: Yeah, okay.
243 00:23:32.720 ⇒ 00:23:37.459 Uttam Kumaran: I don’t want to talk much at this meeting about, at least for now, about internal spend.
244 00:23:37.760 ⇒ 00:23:40.409 Uttam Kumaran: That will mitigate otherwise, but…
245 00:23:40.410 ⇒ 00:23:40.860 Amber Lin: Okay.
246 00:23:40.860 ⇒ 00:23:44.819 Uttam Kumaran: I want to make sure for our clients that we’re hitting our margin target, so…
247 00:23:44.820 ⇒ 00:24:03.510 Amber Lin: Yeah, I just want to make… make you aware of that, because we do have a budget for the internal work. So these projects right here, so we can see all the projects except for Eden, we hit our 40% margin target. Eden, we’re still at 30%.
248 00:24:03.510 ⇒ 00:24:10.059 Amber Lin: But looking at the… actual billable rate, we can see that Eden
249 00:24:10.080 ⇒ 00:24:26.999 Amber Lin: still not 150. An ABC at Interlude is struggling. So that’s the two projects I want to focus on today. I still need to do the ABC planning, so we’ll see how the planning goes today, and then hopefully improve next week.
250 00:24:27.000 ⇒ 00:24:30.669 Amber Lin: on this, I need to go look at what…
251 00:24:30.670 ⇒ 00:24:35.279 Amber Lin: what we’re spending the hours on, so I’ll put in some work, and I’ll get back to you guys on…
252 00:24:35.650 ⇒ 00:24:52.530 Uttam Kumaran: So on ABC, I think we’ve always talked about, I think I just don’t want to rehash this every week, is that we’re trying to get more money out of them to balance this out. We signed a progressively scalable contract where we knew we were going to eat some earlier in order to get more later, right?
253 00:24:53.290 ⇒ 00:24:58.970 Uttam Kumaran: like, we… I don’t think the action should be optimize, optimize, optimize, when we know that’s the case.
254 00:24:58.970 ⇒ 00:25:03.220 Amber Lin: So, I don’t know if there’s much less… if there’s much more to talk about ABC, except.
255 00:25:03.410 ⇒ 00:25:07.610 Uttam Kumaran: Like, do what we’re doing, which is just, like, make sure that we’re…
256 00:25:07.810 ⇒ 00:25:14.559 Uttam Kumaran: we’re okay there, but you should know that we’re trying to hit the 10K, and that should unlock another 4.5 in spend, which should hopefully.
257 00:25:14.560 ⇒ 00:25:15.260 Amber Lin: Yeah.
258 00:25:15.630 ⇒ 00:25:16.290 Uttam Kumaran: Yeah.
259 00:25:16.500 ⇒ 00:25:25.879 Amber Lin: Yeah, totally. I’ve been watching this, the usage every week. We’re close, we’re not there. So, that’s, that’s where we’re at.
260 00:25:26.090 ⇒ 00:25:26.909 Amber Lin: That’s what I did.
261 00:25:26.910 ⇒ 00:25:33.110 Justin Breshears: get everybody’s hours on insomnia, because those numbers don’t look right for the number of hours that we spent.
262 00:25:33.590 ⇒ 00:25:37.810 Justin Breshears: I had budgeted 10 and 10 from Shreya and Casey.
263 00:25:38.310 ⇒ 00:25:41.879 Justin Breshears: For last week, and then I put, I think, two and a half.
264 00:25:43.100 ⇒ 00:25:46.509 Amber Lin: We’re only showing 8.5 on your chart there.
265 00:25:48.360 ⇒ 00:25:53.199 Amber Lin: Insomnia… where is it? Right here.
266 00:25:56.650 ⇒ 00:25:59.330 Justin Breshears: I know Shrey has spent more than 1.45.
267 00:26:01.870 ⇒ 00:26:07.229 Shreya Chowdhury: Yeah, my hours should be… Logged in, but let me double-check on my end, too.
268 00:26:09.010 ⇒ 00:26:11.740 Justin Breshears: Let’s get those updated so that we have an accurate look.
269 00:26:15.630 ⇒ 00:26:16.240 Uttam Kumaran: Okay.
270 00:26:17.070 ⇒ 00:26:20.799 Justin Breshears: But Casey only spent… what’s Casey here? He only spent 5?
271 00:26:23.150 ⇒ 00:26:26.049 Uttam Kumaran: Yeah, Casey’s not in this meeting, but yeah, I think…
272 00:26:26.780 ⇒ 00:26:33.239 Justin Breshears: That’s good, that’s what we’re trying to drive his down to help out, and he should be only doing about 30 minutes a day.
273 00:26:33.400 ⇒ 00:26:35.510 Justin Breshears: Going forward, starting this week, so…
274 00:26:36.270 ⇒ 00:26:40.969 Justin Breshears: That seems more realistic. But yeah, Shreya spent, I think, probably around 10.
275 00:26:40.970 ⇒ 00:26:58.109 Amber Lin: I’m sure I’m looking at your hours last week on Clockify. It’s… I think it was one entry without descriptions. Did something go wrong when you were… I think something might have went wrong when you were entering it, because I know it’s distributed between the days, but it only shows one…
276 00:26:58.110 ⇒ 00:27:07.369 Shreya Chowdhury: Okay, there we go. I’m looking at it, and I see about 12 hours. I did go a little bit over last week.
277 00:27:08.690 ⇒ 00:27:15.669 Amber Lin: I might start adding, descriptions to them? Yeah. I think that’s why it didn’t show up. 9…
278 00:27:15.670 ⇒ 00:27:16.290 Shreya Chowdhury: Okay, yeah.
279 00:27:16.290 ⇒ 00:27:19.780 Amber Lin: 11… So we’re at…
280 00:27:20.070 ⇒ 00:27:26.310 Shreya Chowdhury: I have entries on Friday, Wednesday, Tuesday, and Monday.
281 00:27:26.310 ⇒ 00:27:27.200 Amber Lin: Yeah, okay.
282 00:27:27.550 ⇒ 00:27:30.579 Amber Lin: So, we’ll need to go update that.
283 00:27:32.460 ⇒ 00:27:36.099 Amber Lin: So we’re at 20 hours on insomnia.
284 00:27:36.980 ⇒ 00:27:43.739 Justin Breshears: Is there a way to route those to the PMs for approval each week?
285 00:27:44.900 ⇒ 00:27:52.829 Justin Breshears: Like, not necessarily, like, in the sense that they’re approving the hours, more just a visibility standpoint, so that them have an idea of, like.
286 00:27:53.270 ⇒ 00:27:55.920 Justin Breshears: Where we’re tracking each rig before we get to this meeting.
287 00:27:56.790 ⇒ 00:27:59.109 Uttam Kumaran: Yeah. Do you mean the Clockify hours?
288 00:27:59.110 ⇒ 00:27:59.970 Justin Breshears: Yeah.
289 00:28:00.610 ⇒ 00:28:04.010 Amber Lin: Bum… Let’s see…
290 00:28:04.260 ⇒ 00:28:10.740 Uttam Kumaran: Yeah, you guys can… I would say you guys can certainly look into Clockify and tell me what you need. There’s probably some setting for it to get set to you.
291 00:28:10.740 ⇒ 00:28:12.859 Justin Breshears: We can… we can take that offline, Amber.
292 00:28:12.860 ⇒ 00:28:13.480 Uttam Kumaran: Yeah, yeah, yeah.
293 00:28:13.480 ⇒ 00:28:19.939 Amber Lin: Okay, okay, sounds good. Because you can also see it here, I just don’t know why it didn’t get synced over.
294 00:28:20.400 ⇒ 00:28:24.519 Amber Lin: There could have just been a syncing issue.
295 00:28:24.520 ⇒ 00:28:29.770 Justin Breshears: I would eventually like the PMs, like, in their workflow at the end of the week when timesheets are submitted, like, they get…
296 00:28:30.100 ⇒ 00:28:33.299 Justin Breshears: At least a notification or something to it, so that…
297 00:28:33.730 ⇒ 00:28:38.349 Justin Breshears: Because, like, you have a planned, you know, number of hours for the week. You can see…
298 00:28:38.750 ⇒ 00:28:44.830 Justin Breshears: What the actuals compare like, and see, you know, where did we blow up, or where did we misjudge our…
299 00:28:44.830 ⇒ 00:28:45.170 Amber Lin: Customer.
300 00:28:45.170 ⇒ 00:28:45.820 Justin Breshears: time.
301 00:28:46.250 ⇒ 00:28:48.769 Amber Lin: Yeah, sounds good. I’ll have it as an action.
302 00:28:48.770 ⇒ 00:28:55.190 Uttam Kumaran: is on… this meeting is Monday, whatever, 1PM, 12.30 for everybody, so it is, like.
303 00:28:55.590 ⇒ 00:29:04.560 Uttam Kumaran: There’s not much time between them, but yes, ideally, like, in this meeting, we don’t want to be updating as much as we want to be, like.
304 00:29:04.680 ⇒ 00:29:10.849 Uttam Kumaran: what went wrong and what to adjust, right? So even if you guys want to do this later, go ahead, but I think it’s, like.
305 00:29:11.460 ⇒ 00:29:15.959 Uttam Kumaran: as soon as stuff closes on Friday, there is a bit of, like, a clock, you know?
306 00:29:18.630 ⇒ 00:29:19.170 Justin Breshears: Agreed.
307 00:29:19.170 ⇒ 00:29:34.660 Shreya Chowdhury: I feel like I think I remember Justin mentioning something like this last time, but maybe if we aim to try and get at least everything from up till Thursday updated, then even if we’re missing a little bit on Friday, it’s less of updating overall.
308 00:29:35.930 ⇒ 00:29:38.509 Uttam Kumaran: Yeah, I think the issue is just that, like.
309 00:29:38.700 ⇒ 00:29:43.280 Uttam Kumaran: you know, I know for me, like, I do my hours, like, end of the week, so I think it’s…
310 00:29:43.280 ⇒ 00:29:43.820 Shreya Chowdhury: Yeah.
311 00:29:43.820 ⇒ 00:29:46.749 Uttam Kumaran: Part of it is, like, what is possible to enforce today?
312 00:29:46.870 ⇒ 00:29:53.479 Uttam Kumaran: Like, daily closeouts, Will be hard until we build something that’s a little bit more assisting all the engineers.
313 00:29:53.630 ⇒ 00:29:54.490 Shreya Chowdhury: Yeah, that’s fair.
314 00:29:54.490 ⇒ 00:30:03.990 Uttam Kumaran: And even if you want to, like, even if you want to do this later today, it at least give you some time on Monday to get this sorted. I would rather this meeting be hyperproductive and happen later.
315 00:30:04.150 ⇒ 00:30:06.510 Uttam Kumaran: than be inaccurate and earlier, like, I don’t…
316 00:30:06.510 ⇒ 00:30:14.479 Shreya Chowdhury: Does it make sense to move this meeting to Tuesday, then? So then, at least if everyone logs them on Friday, then we’ll have, like, weekend plus Monday as a buffer.
317 00:30:14.480 ⇒ 00:30:19.350 Uttam Kumaran: I can’t do… I have to… today’s the one day I have for, like… these meetings.
318 00:30:19.350 ⇒ 00:30:19.910 Shreya Chowdhury: Yeah.
319 00:30:19.910 ⇒ 00:30:26.519 Uttam Kumaran: week is cooked. Like, I have to work. So, it has to just be today. That’s why it’s gonna… we’re gonna… it’s gonna be…
320 00:30:26.760 ⇒ 00:30:35.480 Uttam Kumaran: we’re gonna push this for a while, like, we’re gonna figure it out, but I would just, I guess for delivery team, for PM team, you guys just decide, do you want to do this later, or let’s do it later.
321 00:30:36.130 ⇒ 00:30:42.429 Justin Breshears: I mean, I think if we, you know, have everybody submitting their hours by end of week on Friday.
322 00:30:43.040 ⇒ 00:30:43.630 Uttam Kumaran: Yeah.
323 00:30:43.630 ⇒ 00:30:46.880 Justin Breshears: having, like, Monday morning to, you know…
324 00:30:46.880 ⇒ 00:30:47.949 Amber Lin: This is reasonable.
325 00:30:47.950 ⇒ 00:30:50.769 Justin Breshears: Yeah, I don’t think that’s an unreasonable ask at all.
326 00:30:51.630 ⇒ 00:30:53.040 Amber Lin: Yeah, okay.
327 00:30:57.520 ⇒ 00:31:01.079 Amber Lin: We’re at 48 margins on insomnia.
328 00:31:01.960 ⇒ 00:31:08.709 Amber Lin: Okay, so… Not there yet, but, I think better than last…
329 00:31:09.020 ⇒ 00:31:14.600 Amber Lin: Slightly better than last week. I think last week we were at, like, 113.
330 00:31:14.780 ⇒ 00:31:15.590 Amber Lin: Or…
331 00:31:16.160 ⇒ 00:31:23.650 Amber Lin: I don’t remember, but this is close to just on what you estimated this week’s, last week’s billable rate would be.
332 00:31:24.020 ⇒ 00:31:24.650 Amber Lin: So…
333 00:31:24.650 ⇒ 00:31:26.959 Justin Breshears: That’s actually spot on, I have 20.
334 00:31:27.330 ⇒ 00:31:28.290 Amber Lin: Yeah.
335 00:31:28.910 ⇒ 00:31:30.960 Amber Lin: Okay.
336 00:31:31.350 ⇒ 00:31:32.940 Amber Lin: Awesome.
337 00:31:34.120 ⇒ 00:31:42.550 Amber Lin: Okay, we went through… Okay, let’s go through.
338 00:31:43.230 ⇒ 00:31:45.060 Amber Lin: Eden,
339 00:31:46.590 ⇒ 00:31:57.469 Amber Lin: So, our goal hours, if we want 150, is 46. However, right now, we’re above that because,
340 00:31:58.810 ⇒ 00:32:11.000 Amber Lin: I think Andrea and Zoran’s hours are still accounted… accounted in our current budget, and Robert’s trying to make the case for an upsell, which I should ask him about.
341 00:32:11.920 ⇒ 00:32:12.739 Uttam Kumaran: Yes, Eric.
342 00:32:12.940 ⇒ 00:32:14.140 Amber Lin: Oh, hi, Robert.
343 00:32:14.760 ⇒ 00:32:15.240 Robert Tseng: down here.
344 00:32:15.240 ⇒ 00:32:19.930 Amber Lin: with the extra budget for Zora and Andrew’s work?
345 00:32:19.930 ⇒ 00:32:23.519 Robert Tseng: That wasn’t… we didn’t end up talking about it. They had other things they wanted to talk about.
346 00:32:24.010 ⇒ 00:32:24.880 Amber Lin: Okay.
347 00:32:25.490 ⇒ 00:32:31.459 Amber Lin: Okay, so I’ll need to do that. We’re doing slightly better on our,
348 00:32:32.280 ⇒ 00:32:50.919 Amber Lin: on our margins, our billable rate. Before, we were always at, say, like, 75, 80. We’re now at 100, so that’s an improvement. But we still would like to either get more budget for their work, or we’ll have to cut hours a little bit more.
349 00:32:52.320 ⇒ 00:32:54.840 Robert Tseng: Andrew is done. He’s paused. So…
350 00:32:54.840 ⇒ 00:32:55.490 Amber Lin: Oh, okay.
351 00:32:55.490 ⇒ 00:32:57.320 Robert Tseng: as remaining should be Zora.
352 00:32:57.600 ⇒ 00:32:58.480 Amber Lin: Okay, great.
353 00:32:58.480 ⇒ 00:32:59.080 Robert Tseng: Yep.
354 00:32:59.080 ⇒ 00:33:05.669 Amber Lin: Cause I was going to say I saw his hours entries, and it had…
355 00:33:05.780 ⇒ 00:33:10.900 Amber Lin: No descriptions, it seems.
356 00:33:11.040 ⇒ 00:33:14.200 Amber Lin: But I’ll go check. I’ll go check more on that.
357 00:33:14.630 ⇒ 00:33:17.380 Amber Lin: Yeah.
358 00:33:17.550 ⇒ 00:33:29.649 Amber Lin: And overall, for our tickets, we’re at 76% success rate, which is an improvement from last week, but it’s still not at 80, where we wanted. Some tickets still carried over.
359 00:33:29.650 ⇒ 00:33:43.639 Amber Lin: And we’re gonna do a better job planning this week. We have less planned in scope, so we have more pessimistic estimates, but we also have new work from Brad coming in, so we’re gonna have to reorganize a little bit.
360 00:33:45.630 ⇒ 00:33:47.019 Amber Lin: So that’s on Eden.
361 00:33:47.480 ⇒ 00:33:55.830 Amber Lin: Oh, Robert, question, can you include me with the, say, weekly reviews you have with the ELT?
362 00:33:57.990 ⇒ 00:34:01.669 Robert Tseng: Like, on Fridays?
363 00:34:02.100 ⇒ 00:34:18.470 Amber Lin: Fridays were at the Wednesday meetings, because we want to have monthly project reviews for every single team, and I know we already… you already have these meetings with Eden, so we might have a different cadence on Eden, but would love to have the delivery team there.
364 00:34:18.960 ⇒ 00:34:22.429 Robert Tseng: Yeah, I’ll, I’ll add you, too.
365 00:34:22.460 ⇒ 00:34:23.480 Amber Lin: Okay.
366 00:34:23.610 ⇒ 00:34:24.109 Amber Lin: Yeah, I’ll just…
367 00:34:24.110 ⇒ 00:34:24.780 Robert Tseng: The Wednesday one.
368 00:34:24.780 ⇒ 00:34:25.670 Amber Lin: I don’t…
369 00:34:25.670 ⇒ 00:34:28.730 Robert Tseng: I don’t think I’ll add you to the Friday one. There’s a lot of,
370 00:34:29.120 ⇒ 00:34:31.779 Robert Tseng: Just, like, locker room talk that you’ve probably.
371 00:34:31.780 ⇒ 00:34:32.380 Amber Lin: Yeah, okay.
372 00:34:32.389 ⇒ 00:34:33.179 Robert Tseng: Thank you.
373 00:34:33.179 ⇒ 00:34:34.399 Amber Lin: Okay, all good.
374 00:34:36.879 ⇒ 00:34:40.139 Amber Lin: And then on Urban Stems.
375 00:34:40.339 ⇒ 00:34:48.849 Amber Lin: So, on Urban Steps, if we want 150, we are… we should aim for 20 hours per week, which…
376 00:34:49.819 ⇒ 00:34:55.979 Amber Lin: I think we were pretty close at last week. Untam, how many hours should you spend on Urban Stems?
377 00:34:56.599 ⇒ 00:34:57.949 Amber Lin: I only have 2.
378 00:34:58.159 ⇒ 00:34:58.779 Awaish Kumar: It’s not fair.
379 00:35:00.930 ⇒ 00:35:02.499 Justin Breshears: Yeah, it was undraft.
380 00:35:02.500 ⇒ 00:35:08.009 Amber Lin: Oh, okay. That’s okay. I’ll ask him again. So, we’re at 70%,
381 00:35:08.220 ⇒ 00:35:13.570 Amber Lin: Things completed, a lot of things carried over, but there was a lot of, ad hoc…
382 00:35:13.870 ⇒ 00:35:15.290 Amber Lin: I came up…
383 00:35:15.830 ⇒ 00:35:19.260 Robert Tseng: Yeah, Utom barely spent any time on it last week, so I think that seems right.
384 00:35:19.260 ⇒ 00:35:22.649 Amber Lin: Okay, okay, valid.
385 00:35:23.470 ⇒ 00:35:42.500 Amber Lin: I wish we were thinking if we can get your help on urban stems, especially because I know there’s not that much on Eden that’s on your plate, and we think you have capacity to help Utam a little bit on Urban Stems, because he really does not have much time.
386 00:35:45.090 ⇒ 00:35:58.809 Robert Tseng: Well, so, we have to keep in mind that, I mean, the Remo thing is… keeps… keeps getting moved around, but they… that was the main thing I talked about on Friday. So, WASH is the POC. Like, they’re… they had a meeting today, and, like, 4 people called me, and were like.
387 00:35:58.810 ⇒ 00:35:59.270 Amber Lin: Mmm.
388 00:35:59.270 ⇒ 00:36:15.919 Robert Tseng: I purposely didn’t go on that call. Awash and Surf will be there, so I don’t know exactly how many hours Awash is going to spend there. It’s probably very limited, but we should keep in mind that he… that project, I do expect to move forward with. Okay. And that’ll be for at least 2 months.
389 00:36:16.270 ⇒ 00:36:17.090 Amber Lin: Yeah, okay.
390 00:36:17.230 ⇒ 00:36:18.280 Amber Lin: Yeah.
391 00:36:18.440 ⇒ 00:36:22.100 Amber Lin: That, I think it’s at least 5 hours per week, right?
392 00:36:24.040 ⇒ 00:36:26.170 Amber Lin: We’re about 5 hours per week.
393 00:36:26.170 ⇒ 00:36:26.900 Awaish Kumar: No.
394 00:36:27.070 ⇒ 00:36:27.720 Amber Lin: Okay.
395 00:36:28.070 ⇒ 00:36:29.439 Amber Lin: That’s so amazing.
396 00:36:33.460 ⇒ 00:36:41.869 Amber Lin: Wait, I wish I can’t hear you much. Your volume is very low.
397 00:36:44.190 ⇒ 00:36:45.250 Awaish Kumar: Can you hear me out?
398 00:36:46.860 ⇒ 00:36:47.790 Amber Lin: Better.
399 00:36:49.420 ⇒ 00:36:56.129 Awaish Kumar: Yeah, I was saying that, like, I’ve been in meeting with Utam now for the iCustomer proposal.
400 00:36:56.870 ⇒ 00:36:59.640 Awaish Kumar: So I will be working maybe now.
401 00:36:59.870 ⇒ 00:37:07.360 Awaish Kumar: Little bit on that, but yeah, like, for proposal, but then if they sign, then I will be spending
402 00:37:08.050 ⇒ 00:37:10.530 Awaish Kumar: Oh, okay.
403 00:37:10.530 ⇒ 00:37:11.190 Amber Lin: Okay.
404 00:37:11.920 ⇒ 00:37:16.869 Amber Lin: I hear you. So we’ll confirm with Utam, so you have,
405 00:37:17.850 ⇒ 00:37:24.389 Amber Lin: Might need time on iCustomer Plus Remo.
406 00:37:26.860 ⇒ 00:37:30.450 Amber Lin: We’ll decide on that with Vitam.
407 00:37:31.860 ⇒ 00:37:32.520 Amber Lin: Okay.
408 00:37:36.100 ⇒ 00:37:47.460 Amber Lin: Next one… ABC, we talked about… On interlude…
409 00:37:52.220 ⇒ 00:37:53.100 Amber Lin: Okay.
410 00:37:54.920 ⇒ 00:38:04.210 Amber Lin: And then… oh, Justin, how was the ticket, or points estimate that was completed versus our planned last week?
411 00:38:05.190 ⇒ 00:38:09.149 Justin Breshears: I am gonna have to get you that after this meeting. We need to go look.
412 00:38:09.490 ⇒ 00:38:13.470 Amber Lin: Okay, okay, sounds good. I added you so you know where to put it.
413 00:38:13.720 ⇒ 00:38:14.909 Justin Breshears: Yeah, appreciate that, I’ll start.
414 00:38:15.370 ⇒ 00:38:16.929 Justin Breshears: Doing that. Apologies. Yeah.
415 00:38:17.160 ⇒ 00:38:26.580 Amber Lin: No, all good, I didn’t… I didn’t let anyone know, so I just… I just added our preparation steps here, so starting next week, we’ll be more prepared.
416 00:38:26.580 ⇒ 00:38:27.000 Justin Breshears: Thank you.
417 00:38:27.000 ⇒ 00:38:32.710 Amber Lin: On Ellie, Robert, on Ellie, when are we starting back again?
418 00:38:32.710 ⇒ 00:38:44.540 Robert Tseng: Yeah, so Ellie, I think the product analytics work is not gonna move forward. I don’t think they’re gonna buy into that. I think Zoran’s work will continue. We’re gonna extend it. It’ll probably be… we’re negotiating, it’ll probably be…
419 00:38:44.540 ⇒ 00:38:45.050 Amber Lin: Hmm.
420 00:38:45.050 ⇒ 00:38:47.320 Robert Tseng: I think 10K a month for 3 months.
421 00:38:47.900 ⇒ 00:38:48.670 Amber Lin: Okay.
422 00:38:51.850 ⇒ 00:38:57.149 Amber Lin: So, should I have stand-up this week, or are things still paused?
423 00:38:57.150 ⇒ 00:39:06.250 Robert Tseng: Yeah, we’re still paused. I mean, I mean, shh, they said they would get back to me on Friday, but they didn’t, so I’m gonna… I’m gonna call, Allison today.
424 00:39:07.750 ⇒ 00:39:14.070 Robert Tseng: Okay, and then Shreya wouldn’t be helping on here anymore, because the product analytics stuff is… No, yeah, Shreya would be off.
425 00:39:14.070 ⇒ 00:39:22.039 Amber Lin: Okay, so tomorrow, I think, based on your conversation with with Allison.
426 00:39:22.540 ⇒ 00:39:26.730 Amber Lin: Today, I will see if we still need to stand up tomorrow.
427 00:39:27.250 ⇒ 00:39:27.800 Robert Tseng: Yeah.
428 00:39:27.800 ⇒ 00:39:28.420 Amber Lin: Okay.
429 00:39:29.350 ⇒ 00:39:35.190 Amber Lin: Alright. Pull parts, default…
430 00:39:36.350 ⇒ 00:39:47.970 Amber Lin: I guess Rico, we said there’s 62% of tickets completed. What was the reason behind that? Any reasons for the deviation? Or why things were pushed out?
431 00:39:49.050 ⇒ 00:39:55.849 Rico Rejoso: Yeah, we had a meeting with Ryan on, I mean, last Friday, but there were some
432 00:39:56.040 ⇒ 00:40:01.000 Rico Rejoso: things that are the list that we need from Ryan, and he haven’t…
433 00:40:01.120 ⇒ 00:40:07.839 Rico Rejoso: send that out yet, so we are free to block in some tickets, and we also need some API keys from Caitlyn, which she haven’t.
434 00:40:08.220 ⇒ 00:40:09.870 Amber Lin: Hmm… Okay.
435 00:40:21.180 ⇒ 00:40:26.980 Amber Lin: Did we bump on that? Should we bump on that today again, to get unblocked?
436 00:40:29.260 ⇒ 00:40:35.399 Rico Rejoso: Yep, also talk with Mustafa, and she will bumped Brian about it already.
437 00:40:35.400 ⇒ 00:40:37.400 Samuel Roberts: You already bumped Brian about the…
438 00:40:41.660 ⇒ 00:40:47.089 Amber Lin: If we did that, then we can just ask Katie for the API keys, and we should be good.
439 00:40:47.630 ⇒ 00:40:49.540 Amber Lin: Okay.
440 00:40:50.720 ⇒ 00:40:59.279 Amber Lin: Going down here… Okay, we’ll reserve this for the…
441 00:40:59.820 ⇒ 00:41:12.149 Amber Lin: client teams, the sales and marketing stuff are all still in budget, so we’re good on that end. How is Justina’s onboarding? All good?
442 00:41:13.420 ⇒ 00:41:17.589 Robert Tseng: Yeah, I think she’s doing… she’s doing fine. Awesome.
443 00:41:18.430 ⇒ 00:41:21.829 Robert Tseng: Yeah, I mean, we’ll… we’re gonna make a call on her by the end of the week.
444 00:41:22.060 ⇒ 00:41:28.720 Amber Lin: Okay, okay, sounds good. That’s all. Any questions from you guys?
445 00:41:37.290 ⇒ 00:41:38.380 Justin Breshears: Open online.
446 00:41:38.760 ⇒ 00:41:45.359 Amber Lin: Okay. I’ll follow up with the questions or action items in the channel.
447 00:41:45.600 ⇒ 00:41:52.330 Amber Lin: And… For this week.
448 00:41:52.330 ⇒ 00:42:06.820 Robert Tseng: I will call out, actually, there’s a couple… there’s a couple people that will probably, like, we’re kind of figuring out how to… I mean, we could talk about this offline as well, but just as far as, like, a resourcing or capacity perspective.
449 00:42:08.720 ⇒ 00:42:17.219 Robert Tseng: Yeah, I think, like, Henry’s trial is over, so we’re, like, negotiating with him on, like, bumping… bumping him up. We want him to basically come full-time.
450 00:42:19.000 ⇒ 00:42:26.119 Robert Tseng: And then, yeah, I think, like, there’s a few other people that were kind of, like, almost at that point. I mentioned Justina as well, so…
451 00:42:26.390 ⇒ 00:42:27.220 Amber Lin: Okay.
452 00:42:27.220 ⇒ 00:42:27.930 Robert Tseng: Yeah.
453 00:42:27.930 ⇒ 00:42:33.769 Amber Lin: Yeah, and then question for Justin. You’re starting to PM default and interlude this week, right?
454 00:42:33.990 ⇒ 00:42:42.550 Justin Breshears: Yes, I’m gonna start up this week. In fact, Rico, I need to schedule some time later today just to close that loop, then we’ll take over from you, so I’ll hit you up.
455 00:42:42.550 ⇒ 00:42:53.820 Amber Lin: Okay, sounds good. So next week, I’ll hand those reports to you. I’ll still put in the hours, but we can maybe meet on Friday, and we can draft this out.
456 00:42:54.750 ⇒ 00:42:59.979 Justin Breshears: Yeah, I think you and I should meet on just, kind of, what you do with this stuff on a weekly basis.
457 00:42:59.980 ⇒ 00:43:04.750 Amber Lin: Okay, yeah, we’ll have… we can talk about maybe Friday, or maybe Wednesday.
458 00:43:05.020 ⇒ 00:43:06.500 Justin Breshears: Perfect. Okay.
459 00:43:06.830 ⇒ 00:43:07.790 Amber Lin: Sounds good.
460 00:43:11.670 ⇒ 00:43:13.130 Amber Lin: Alright, thanks everyone!
461 00:43:13.790 ⇒ 00:43:15.749 Justin Breshears: Thank you. Okay, bye.
462 00:43:16.380 ⇒ 00:43:17.800 Demilade Agboola: Thank you. Bye.