Meeting Title: Evolve Proposal Hour Estimation Sync Date: 2025-09-16 Meeting participants: Samuel Roberts, Amber Lin
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1 00:01:20.250 ⇒ 00:01:21.530 Amber Lin: Hi there!
2 00:01:24.800 ⇒ 00:01:26.479 Samuel Roberts: Hey, sorry, I was muted.
3 00:01:26.840 ⇒ 00:01:28.040 Samuel Roberts: How are you?
4 00:01:28.430 ⇒ 00:01:34.340 Amber Lin: Pretty early in the morning, I’m just… Waking up…
5 00:01:34.580 ⇒ 00:01:35.899 Samuel Roberts: Oh, I’m so… I forgot, yeah.
6 00:01:35.900 ⇒ 00:01:42.250 Amber Lin: No, no, no, I had a meeting. It’s just the morning, no matter how meetings I have, I’m still, like, ugh.
7 00:01:42.250 ⇒ 00:01:43.519 Samuel Roberts: Yeah, yeah.
8 00:01:45.350 ⇒ 00:01:48.759 Samuel Roberts: Oh, man, yeah, I kind of lose track of time sometimes, and I’m like.
9 00:01:51.280 ⇒ 00:01:53.070 Amber Lin: What time is it for you?
10 00:01:53.070 ⇒ 00:01:54.389 Samuel Roberts: It’s 11.30.
11 00:01:54.390 ⇒ 00:01:57.039 Amber Lin: Oh. Oh, great. Sorry.
12 00:01:57.040 ⇒ 00:01:59.110 Samuel Roberts: I’m good, I’ve been up, yeah.
13 00:01:59.160 ⇒ 00:02:11.860 Amber Lin: No, but today I have a lot less meetings compared to yesterday, so I’m very, very excited. I have this, and then probably another half hour and an hour, so today I can get some work done.
14 00:02:12.080 ⇒ 00:02:13.210 Samuel Roberts: That’s exciting, yeah.
15 00:02:13.210 ⇒ 00:02:15.849 Amber Lin: Yeah. Okay, tell me about the proposal.
16 00:02:16.070 ⇒ 00:02:20.320 Samuel Roberts: Yeah, let me… let me get it up real quick. Sorry, I didn’t jump around here in different…
17 00:02:22.080 ⇒ 00:02:26.969 Samuel Roberts: Where did I have that? That was on… This one…
18 00:02:28.810 ⇒ 00:02:41.630 Samuel Roberts: Okay, let me… let me get this out over here. Sorry, I’m just moving things around desktops. Okay. So I think the idea is, Utam wanted us to go through some of this and, like, estimate some hours, and…
19 00:02:41.630 ⇒ 00:02:42.610 Amber Lin: Oh, okay.
20 00:02:43.050 ⇒ 00:02:46.120 Samuel Roberts: Basically, he’s trying to put together the final pricing for, like.
21 00:02:46.120 ⇒ 00:02:47.740 Amber Lin: Yeah, yeah, makes sense.
22 00:02:47.740 ⇒ 00:02:50.090 Samuel Roberts: So…
23 00:02:50.870 ⇒ 00:03:00.060 Samuel Roberts: I didn’t mean to do that. Okay, so I have an okay sense of some of this, but some of this is a little question mark, and that’s sort of where I needed a little bit of, like.
24 00:03:00.800 ⇒ 00:03:01.710 Samuel Roberts: I, you know.
25 00:03:01.840 ⇒ 00:03:07.980 Samuel Roberts: I have some sense, but I wanted to go through it with, you know, with you, so, like, tech lead PM, we have a better sense of…
26 00:03:08.410 ⇒ 00:03:13.770 Samuel Roberts: of it all. And I have a couple questions as well. So,
27 00:03:14.980 ⇒ 00:03:22.020 Samuel Roberts: For example, integrate… or enable integrations with existing ticketing systems? Do we know what their current, like…
28 00:03:22.020 ⇒ 00:03:31.040 Amber Lin: Let me type that in the doc as well. So that would be Evolve. So you have… you noted it down there as well, so that…
29 00:03:31.040 ⇒ 00:03:34.949 Samuel Roberts: Yeah, well, this is new time, I didn’t have that, I didn’t know that, so… okay.
30 00:03:35.120 ⇒ 00:03:41.339 Samuel Roberts: That I did not know, and that’s also a little question mark for me. The other issue is the 8x8 stuff is their…
31 00:03:42.050 ⇒ 00:03:48.290 Samuel Roberts: API as being… pain, so… Okay, so that is Evolve, I wasn’t sure… Okay.
32 00:03:48.290 ⇒ 00:03:51.590 Amber Lin: I mean, as we go, we can just write down hours together.
33 00:03:51.590 ⇒ 00:03:57.150 Samuel Roberts: Yeah, that’s exactly what I was gonna do. So, build a lightweight web-based interface for Andy. So, that’s pretty…
34 00:03:57.870 ⇒ 00:03:59.360 Amber Lin: Okay, 8 hours.
35 00:03:59.970 ⇒ 00:04:08.519 Samuel Roberts: Yeah, I would say that’s probably good. Like, my issue here is also, like, whatever rework might have to happen to Andy to make this work with some of these things is maybe not…
36 00:04:08.520 ⇒ 00:04:09.430 Amber Lin: Hmm…
37 00:04:09.430 ⇒ 00:04:13.629 Samuel Roberts: Clear here? You know what I mean?
38 00:04:13.890 ⇒ 00:04:17.879 Samuel Roberts: And I don’t necessarily want to surface that to the client, either.
39 00:04:18.709 ⇒ 00:04:19.429 Amber Lin: Yeah.
40 00:04:19.829 ⇒ 00:04:22.329 Samuel Roberts: I don’t want to be like, oh yeah, we gotta re… redo how it does.
41 00:04:22.330 ⇒ 00:04:28.130 Amber Lin: We should just plan that, so we can say, like… 2 days?
42 00:04:29.520 ⇒ 00:04:31.440 Samuel Roberts: I think he was just looking for hours at this point.
43 00:04:31.440 ⇒ 00:04:33.779 Amber Lin: Yeah, so we can say, like…
44 00:04:34.120 ⇒ 00:04:37.800 Amber Lin: We work probably 5 to 8 hours.
45 00:04:37.800 ⇒ 00:04:45.240 Samuel Roberts: Yeah, I think… And this is partially just, my limited experience diving into ANDI.
46 00:04:46.120 ⇒ 00:04:55.300 Samuel Roberts: is, like, if we’re gonna start making it this sort of web-based interface that could have multiple things happening, I think it might need to be reworked into, like, multiple different
47 00:04:57.250 ⇒ 00:05:05.239 Samuel Roberts: agents, basically, that can get called by the main one, which is sort of how it’s architected within N8N, but I kind of want to pull that out into code.
48 00:05:05.550 ⇒ 00:05:06.640 Amber Lin: Yeah, okay.
49 00:05:06.840 ⇒ 00:05:15.020 Samuel Roberts: So that’s why I just… I don’t have 100%, like, clarity on how much that could be, but I think this is good. This is exactly the kind of sanity check I needed, so I appreciate that.
50 00:05:15.020 ⇒ 00:05:26.800 Amber Lin: So should we have even, like, a planning phase of, like, a spike, or should just… should that just be included in the time estimate?
51 00:05:27.880 ⇒ 00:05:29.670 Amber Lin: Cause we should have something.
52 00:05:30.190 ⇒ 00:05:32.439 Samuel Roberts: Yeah, that might be a good idea.
53 00:05:33.570 ⇒ 00:05:38.729 Samuel Roberts: In fact, actually, now that I’m looking at provide access to all current traffic, that’s kind of the rework that we’re talking about, maybe.
54 00:05:41.750 ⇒ 00:05:45.790 Amber Lin: I think that… the first one is just the interface, and then we.
55 00:05:45.790 ⇒ 00:05:46.250 Samuel Roberts: Yeah, that’s…
56 00:05:46.250 ⇒ 00:05:48.160 Amber Lin: edit agents.
57 00:05:49.250 ⇒ 00:05:56.540 Amber Lin: So that probably also takes, like, 5 a half, 5 to 8 hours?
58 00:05:57.870 ⇒ 00:06:04.210 Samuel Roberts: Yeah, that’s probably good. I don’t think we need to say rework here, then, anymore. I think that’s probably just this 5 to 8 down here.
59 00:06:04.510 ⇒ 00:06:05.090 Amber Lin: Okay.
60 00:06:05.590 ⇒ 00:06:07.750 Samuel Roberts: Oh, sorry. Yeah, you had it, you added.
61 00:06:07.750 ⇒ 00:06:14.049 Amber Lin: Yeah, I am going to copy all of this into ChatGPT and let it get SMS, and we can just…
62 00:06:14.160 ⇒ 00:06:17.560 Amber Lin: Fact check it so it’s faster for us.
63 00:06:17.560 ⇒ 00:06:24.130 Samuel Roberts: Okay, yeah, part of the… some of the issues with that is it doesn’t have all the context for how much, like, the end stuff is and whatnot, but…
64 00:06:24.630 ⇒ 00:06:28.310 Samuel Roberts: That should work. Evolve, I know nothing about, I don’t know.
65 00:06:28.310 ⇒ 00:06:32.820 Amber Lin: I also know nothing about… let me look… let’s look that up real quick.
66 00:06:33.370 ⇒ 00:06:43.030 Amber Lin: Customer service… Evolve… No… that’s not the right one.
67 00:06:43.720 ⇒ 00:06:45.640 Amber Lin: Hmm.
68 00:06:46.960 ⇒ 00:06:48.390 Samuel Roberts: Evolve support?
69 00:06:48.920 ⇒ 00:06:50.030 Amber Lin: Think so…
70 00:06:53.950 ⇒ 00:06:56.189 Samuel Roberts: Okay, that website’s not good.
71 00:06:58.190 ⇒ 00:07:03.809 Samuel Roberts: Okay, well, that’s something we need more info on, then, unless it exists somewhere else already.
72 00:07:15.790 ⇒ 00:07:16.450 Samuel Roberts: Hmm.
73 00:07:43.550 ⇒ 00:07:45.430 Samuel Roberts: Is it moving? Is it moving?
74 00:07:47.440 ⇒ 00:07:48.660 Samuel Roberts: It’s just a page.
75 00:07:51.740 ⇒ 00:07:54.630 Samuel Roberts: Alright, well, maybe we just overestimate this one, then.
76 00:07:54.630 ⇒ 00:08:03.770 Amber Lin: Yeah, I think… I think so. I’m asking it to have… a breakdown…
77 00:08:04.360 ⇒ 00:08:05.110 Samuel Roberts: Oh, okay.
78 00:08:34.289 ⇒ 00:08:40.599 Amber Lin: Okay, I’m going to copy… Copy.
79 00:08:40.600 ⇒ 00:08:41.220 Samuel Roberts: not succeed.
80 00:08:41.220 ⇒ 00:08:46.819 Amber Lin: This, it feels like a lot more hours than what we just estimated.
81 00:08:46.820 ⇒ 00:08:53.069 Samuel Roberts: Yeah, well, I think it is a little more conservative with, like, it doesn’t know the details of…
82 00:08:53.070 ⇒ 00:09:06.100 Amber Lin: Yeah, I already told it to, like, assume a senior engineer, and then that we use AI, and it’s faster, but still, it’s… so, the discovery and design says,
83 00:09:06.630 ⇒ 00:09:10.620 Amber Lin: It will take 5 hours, and then the prototype will take 30 hours.
84 00:09:11.910 ⇒ 00:09:13.060 Samuel Roberts: Which… Hmm.
85 00:09:13.060 ⇒ 00:09:21.049 Amber Lin: You can check the… Lightweight web app, and then authentication…
86 00:09:21.280 ⇒ 00:09:26.090 Amber Lin: Which we might not have to do immediately, but… cat interface…
87 00:09:26.090 ⇒ 00:09:30.960 Samuel Roberts: Chat interface can definitely be less, because we’re using Copilot Kit, so it’s Ugh.
88 00:09:32.910 ⇒ 00:09:39.219 Samuel Roberts: Yeah, so yeah, because I was gonna say, the connecting is really where the work happens, so this is probably, like, 3.
89 00:09:40.750 ⇒ 00:09:45.740 Samuel Roberts: This is probably still… 6 to make it work well.
90 00:09:47.710 ⇒ 00:09:50.350 Samuel Roberts: And again, baked into here is potentially reworking.
91 00:09:53.220 ⇒ 00:09:53.990 Samuel Roberts: Indeed.
92 00:09:55.270 ⇒ 00:09:58.910 Samuel Roberts: Just probably, like… -
93 00:10:03.990 ⇒ 00:10:12.399 Amber Lin: I think this can be… Stretch… their AP… getting their APIs has always been so slow.
94 00:10:12.400 ⇒ 00:10:13.160 Samuel Roberts: Okay.
95 00:10:13.550 ⇒ 00:10:20.219 Amber Lin: So, it took us, like, two months or a month, you get the transcript API.
96 00:10:20.450 ⇒ 00:10:21.300 Samuel Roberts: Oh, really?
97 00:10:21.300 ⇒ 00:10:24.810 Amber Lin: Yeah, so I would be cautious.
98 00:10:25.960 ⇒ 00:10:28.530 Amber Lin: Okay.
99 00:10:29.440 ⇒ 00:10:31.570 Amber Lin: Let me grab the second part.
100 00:10:31.940 ⇒ 00:10:32.650 Amber Lin: Face…
101 00:10:32.650 ⇒ 00:10:33.070 Samuel Roberts: Yeah.
102 00:10:33.070 ⇒ 00:10:33.900 Amber Lin: 2…
103 00:10:33.900 ⇒ 00:10:37.450 Samuel Roberts: So this isn’t crazy, so I just added 3…
104 00:10:38.070 ⇒ 00:10:40.610 Samuel Roberts: It took away 3, so we’re talking to C.
105 00:10:49.600 ⇒ 00:10:52.000 Samuel Roberts: 30 hours, and what we were saying.
106 00:10:52.870 ⇒ 00:10:54.220 Samuel Roberts: Okay.
107 00:11:02.430 ⇒ 00:11:03.260 Samuel Roberts: Okay.
108 00:11:05.260 ⇒ 00:11:07.609 Samuel Roberts: Define triggers…
109 00:11:11.180 ⇒ 00:11:12.460 Samuel Roberts: That’s probably right.
110 00:11:14.630 ⇒ 00:11:17.469 Samuel Roberts: I like references inline in the UI, so this is actually…
111 00:11:18.340 ⇒ 00:11:21.990 Samuel Roberts: probably using contextual AI, which I have not touched a ton.
112 00:11:21.990 ⇒ 00:11:23.010 Amber Lin: So my.
113 00:11:23.010 ⇒ 00:11:23.370 Samuel Roberts: I don’.
114 00:11:23.370 ⇒ 00:11:24.280 Amber Lin: more time?
115 00:11:24.780 ⇒ 00:11:28.899 Samuel Roberts: It might, or there… you know what I mean? It’s one of those things where, like, if this is…
116 00:11:29.320 ⇒ 00:11:30.660 Samuel Roberts: estimating…
117 00:11:30.830 ⇒ 00:11:36.009 Samuel Roberts: Doing it without that, it might be lower, or it might be more because we had to figure out their system a little bit.
118 00:11:37.620 ⇒ 00:11:42.369 Amber Lin: They will most likely use theirs, there’s no point in building our own something.
119 00:11:42.370 ⇒ 00:11:46.020 Samuel Roberts: Definitely not, but I just don’t know if it’s gonna be more… you know, 5 hours seems like,
120 00:11:46.710 ⇒ 00:11:48.420 Samuel Roberts: A little optimistic, maybe, but…
121 00:11:49.040 ⇒ 00:11:49.610 Samuel Roberts: Maybe not.
122 00:11:49.610 ⇒ 00:11:51.510 Amber Lin: Let’s… we can be pessimistic.
123 00:11:51.510 ⇒ 00:11:53.850 Samuel Roberts: Yeah, I would say, I would call this maybe 7.
124 00:11:54.500 ⇒ 00:11:57.750 Samuel Roberts: Just to be a little safer, so then this goes to 17.
125 00:11:58.580 ⇒ 00:12:02.230 Samuel Roberts: Feedback loop, does, what is… oh, crap.
126 00:12:02.430 ⇒ 00:12:05.339 Samuel Roberts: What are we talking feedback loop here?
127 00:12:05.780 ⇒ 00:12:10.189 Amber Lin: This is where currently CSR sends in feedback, and Google.
128 00:12:10.190 ⇒ 00:12:12.030 Samuel Roberts: Oh, the opt-in, and then we… Oh, yes, okay.
129 00:12:12.030 ⇒ 00:12:13.299 Amber Lin: We have tickets.
130 00:12:13.810 ⇒ 00:12:18.980 Samuel Roberts: Oh, okay, yeah, so we definitely need to re-implement that into this new UI, certainly. Okay.
131 00:12:19.830 ⇒ 00:12:21.350 Samuel Roberts: Cool.
132 00:12:24.100 ⇒ 00:12:26.799 Amber Lin: We need to connect it with linear.
133 00:12:26.800 ⇒ 00:12:29.430 Samuel Roberts: Yep, yep. I don’t think that’s gonna be too crazy.
134 00:12:31.630 ⇒ 00:12:32.729 Samuel Roberts: In fact, let me…
135 00:12:44.080 ⇒ 00:12:47.109 Samuel Roberts: On thumbs up, on thumbs… yeah, okay, that’s pretty easy to do then. Okay.
136 00:12:50.630 ⇒ 00:12:54.099 Samuel Roberts: Looks like it’s doable. Alright, good.
137 00:13:03.180 ⇒ 00:13:05.899 Samuel Roberts: See, this is where I think it’s probably gonna be a little bit more…
138 00:13:09.740 ⇒ 00:13:11.069 Samuel Roberts: That’s easy.
139 00:13:33.650 ⇒ 00:13:40.190 Amber Lin: I edited the contextual to have total about 30… Teen, because it’s a new…
140 00:13:41.430 ⇒ 00:13:43.019 Samuel Roberts: I think that makes sense, too.
141 00:13:43.020 ⇒ 00:13:43.930 Amber Lin: Yeah.
142 00:13:44.310 ⇒ 00:13:46.139 Samuel Roberts: 6, 10, 13, okay.
143 00:13:46.140 ⇒ 00:13:51.660 Amber Lin: Because also, if we estimate very… with very little space.
144 00:13:51.660 ⇒ 00:13:52.030 Samuel Roberts: Yeah.
145 00:13:52.030 ⇒ 00:13:54.270 Amber Lin: I feel like we’re… we’re gonna…
146 00:13:54.430 ⇒ 00:13:56.689 Amber Lin: Not get too much margins, but…
147 00:13:56.690 ⇒ 00:13:58.830 Samuel Roberts: No, agreed, agreed.
148 00:14:01.140 ⇒ 00:14:03.440 Samuel Roberts: The feedback loop 10 hours probably makes…
149 00:14:04.180 ⇒ 00:14:09.449 Samuel Roberts: some sense, because it’s a little more custom than the Google, but I think it should be fine to reuse some of that even, too.
150 00:14:10.600 ⇒ 00:14:13.899 Samuel Roberts: I think that’s probably good. Transcript ingestion…
151 00:14:18.860 ⇒ 00:14:26.009 Samuel Roberts: 20 hours is maybe… like, this is… this is a little bit of the question mark, because what… I need to talk to 8x8 still.
152 00:14:26.910 ⇒ 00:14:37.250 Samuel Roberts: Because right now, their API is not giving me what I need, and I don’t know if that’s a restriction on our API key, or if it’s their API, because even the, like, documentation is, like, inaccurate, which is frustrating.
153 00:14:37.250 ⇒ 00:14:37.760 Amber Lin: Mmm.
154 00:14:39.160 ⇒ 00:14:40.979 Samuel Roberts: So I don’t know how I…
155 00:14:43.250 ⇒ 00:14:52.330 Samuel Roberts: I might up… let’s see… 20’s probably an okay, I just don’t know if these are even… you know, if these… these might not be accurate, specifically, but 20 seems…
156 00:14:54.020 ⇒ 00:14:56.820 Samuel Roberts: If they’re… if it’s doable, 20 seems okay.
157 00:14:56.970 ⇒ 00:14:57.839 Samuel Roberts: If that makes sense.
158 00:15:02.470 ⇒ 00:15:05.980 Amber Lin: Yeah, okay. And then we have the Phase 3 on the…
159 00:15:06.300 ⇒ 00:15:08.729 Samuel Roberts: Yeah, this one is… is… oof.
160 00:15:08.990 ⇒ 00:15:11.150 Samuel Roberts: I don’t even know if it’s feasible.
161 00:15:11.450 ⇒ 00:15:18.629 Samuel Roberts: Because I have not seen a way to get out of 8x8 yet.
162 00:15:20.060 ⇒ 00:15:24.530 Samuel Roberts: At least with our access, so that might just be an access thing, but…
163 00:15:25.000 ⇒ 00:15:29.250 Samuel Roberts: I would probably… what do we say this is here, research to document…
164 00:15:31.800 ⇒ 00:15:34.990 Samuel Roberts: Proof of concept is fine. 20 hours…
165 00:15:38.570 ⇒ 00:15:44.220 Amber Lin: I think we stopped at proof of concept, but we didn’t really go further than that.
166 00:15:44.220 ⇒ 00:15:48.309 Samuel Roberts: That might be all we actually want to do for that, I think. Okay, okay.
167 00:15:59.490 ⇒ 00:16:09.369 Samuel Roberts: Yeah… I think that’s probably… Pretty good. I don’t know if…
168 00:16:09.820 ⇒ 00:16:11.659 Samuel Roberts: Yeah, I mean, okay, I think that’s…
169 00:16:14.590 ⇒ 00:16:19.940 Samuel Roberts: This is… maybe we need to make a slightly bigger range for this, just because… of the…
170 00:16:20.780 ⇒ 00:16:23.460 Samuel Roberts: Or just pump it up just a little bit for a buffer.
171 00:16:24.420 ⇒ 00:16:25.600 Amber Lin: Okay.
172 00:16:26.860 ⇒ 00:16:33.120 Samuel Roberts: I would say give it another, like, 5 hours, maybe, as a buffer, so, like, we can bake that into a few things, maybe, but…
173 00:16:33.120 ⇒ 00:16:38.170 Amber Lin: Yeah, sure, we can have it in the proof of concept.
174 00:16:38.390 ⇒ 00:16:39.510 Samuel Roberts: Yeah, definitely.
175 00:16:39.960 ⇒ 00:16:42.609 Samuel Roberts: Like, another hour, 1, 2, 3, 4…
176 00:16:45.770 ⇒ 00:16:53.580 Samuel Roberts: This could be… we’ll give this… yeah, if I’m just gonna give another, two… 1… 1…
177 00:16:55.720 ⇒ 00:16:57.740 Samuel Roberts: It’s out to be 30 hours.
178 00:17:00.690 ⇒ 00:17:02.529 Samuel Roberts: Yeah, alright, I think that’s okay.
179 00:17:04.700 ⇒ 00:17:11.660 Amber Lin: Okay, great. And then… Let’s look at the rules and responsibilities…
180 00:17:11.660 ⇒ 00:17:16.409 Samuel Roberts: Yeah, I think that was all okay. Oh, yeah, I wonder if he had this in the format he wanted,
181 00:17:17.800 ⇒ 00:17:19.900 Samuel Roberts: Like, if we messed up too much, but…
182 00:17:23.170 ⇒ 00:17:27.280 Amber Lin: Timeline… oh, let’s, let’s put down the…
183 00:17:27.280 ⇒ 00:17:27.940 Samuel Roberts: Oh, yeah.
184 00:17:27.940 ⇒ 00:17:29.230 Amber Lin: Total time.
185 00:17:29.840 ⇒ 00:17:36.450 Amber Lin: First one’s 30, and then… I wonder if the total is still correct.
186 00:17:36.900 ⇒ 00:17:40.920 Samuel Roberts: I was gonna say, I don’t… I… yeah, that was such an over… that was such, like, a high level, I don’t know.
187 00:17:41.440 ⇒ 00:17:45.700 Samuel Roberts: What are we looking at here?
188 00:18:00.300 ⇒ 00:18:01.640 Samuel Roberts: Probably 120.
189 00:18:05.610 ⇒ 00:18:09.069 Samuel Roberts: I think I had… Buffered a little bit of.
190 00:18:14.220 ⇒ 00:18:16.860 Samuel Roberts: Yeah, I think I said 110, roughly.
191 00:18:17.530 ⇒ 00:18:18.260 Amber Lin: Okay.
192 00:18:18.770 ⇒ 00:18:22.030 Samuel Roberts: And I buffered to 140, rounded it to 150.
193 00:18:22.920 ⇒ 00:18:26.200 Samuel Roberts: But that was very, like… Back of the envelope.
194 00:18:27.600 ⇒ 00:18:29.770 Samuel Roberts: Let me calculate…
195 00:18:43.790 ⇒ 00:18:50.250 Amber Lin: Okay, so… Total 122, and then…
196 00:18:51.370 ⇒ 00:18:59.540 Amber Lin: How much time per week? So now I’m looking at the… Like, the weekly… Timeline.
197 00:18:59.800 ⇒ 00:19:01.170 Samuel Roberts: Oh, I see, yeah, yeah, yeah.
198 00:19:01.650 ⇒ 00:19:05.780 Amber Lin: How many hours do you think we’re gonna work per week, and…
199 00:19:06.590 ⇒ 00:19:11.370 Amber Lin: Casey’s probably not gonna be as fast as you, so…
200 00:19:11.370 ⇒ 00:19:11.940 Samuel Roberts: Yeah.
201 00:19:12.850 ⇒ 00:19:14.190 Amber Lin: Let’s see…
202 00:19:15.700 ⇒ 00:19:22.550 Amber Lin: Like, how long do you think we’ll need to get through the first phase? Like, how many weeks would that be?
203 00:19:25.810 ⇒ 00:19:27.719 Samuel Roberts: What did I assume down here? I think…
204 00:19:28.410 ⇒ 00:19:35.140 Samuel Roberts: I think I assumed… what did I say? 3 devs, giving a quarter of their 40 hours…
205 00:19:35.470 ⇒ 00:19:38.290 Samuel Roberts: So we have 30 hours a week of dev time, roughly.
206 00:19:40.510 ⇒ 00:19:44.030 Samuel Roberts: And that’s 45 hours, so probably, like, 2 weeks then, at least.
207 00:19:44.030 ⇒ 00:19:44.630 Amber Lin: Okay.
208 00:19:44.630 ⇒ 00:19:48.829 Samuel Roberts: Oh yeah, okay, did I pick the right one? Was that 30 or 40? Yeah, 45. Okay, sorry, I did scroll over, yeah.
209 00:19:49.140 ⇒ 00:19:54.900 Samuel Roberts: I would say that’s, like, a two-week to get… what was it, Phase 1 of just Andy in a separate UI?
210 00:19:56.790 ⇒ 00:20:02.660 Samuel Roberts: And the ticketing system, yeah, it’s probably 2 weeks.
211 00:20:03.060 ⇒ 00:20:13.810 Samuel Roberts: At least. This is… this is so… this is such a… an art. Yeah, I would say…
212 00:20:14.190 ⇒ 00:20:16.250 Samuel Roberts: We’re talking 2-3 weeks later.
213 00:20:23.030 ⇒ 00:20:30.319 Samuel Roberts: And then, enhanced features, we’re talking, like, another… Two-ish weeks…
214 00:20:31.680 ⇒ 00:20:36.550 Samuel Roberts: The real-time stuff might be able to be happening in parallel, but then it’s gonna bump them all out a little bit, so…
215 00:20:36.550 ⇒ 00:20:46.749 Amber Lin: Okay, so we’re, in total, probably looking at… Let me copy… This one over…
216 00:20:47.120 ⇒ 00:20:51.089 Amber Lin: So you think probably, like, 7 weeks total? Like, 2 weeks?
217 00:20:51.090 ⇒ 00:20:51.460 Samuel Roberts: weeks for.
218 00:20:51.460 ⇒ 00:20:52.489 Amber Lin: each faith?
219 00:20:54.230 ⇒ 00:20:56.310 Samuel Roberts: Two weeks, two weeks…
220 00:20:57.340 ⇒ 00:20:59.590 Amber Lin: The second phase might take a little bit longer.
221 00:20:59.590 ⇒ 00:21:01.590 Samuel Roberts: Yeah, hold on, sweet engineers.
222 00:21:11.270 ⇒ 00:21:13.950 Samuel Roberts: Yeah, that actually seems alright.
223 00:21:15.480 ⇒ 00:21:19.059 Samuel Roberts: Yeah, this one, you know… A good buffer to have.
224 00:21:19.240 ⇒ 00:21:24.589 Samuel Roberts: And again, this one might be happening kind of in parallel with some of this a little bit, depending on…
225 00:21:25.970 ⇒ 00:21:27.520 Samuel Roberts: Howie Baid does it.
226 00:21:29.880 ⇒ 00:21:33.319 Samuel Roberts: Oh, there we have it, yeah, 8x8 feasibility report delivered, okay.
227 00:21:36.300 ⇒ 00:21:39.769 Samuel Roberts: Yeah, okay, I think that’s probably a safer estimate, yeah.
228 00:21:41.730 ⇒ 00:21:42.350 Samuel Roberts: Okay.
229 00:21:53.050 ⇒ 00:21:54.440 Samuel Roberts: Alright, yeah.
230 00:21:54.440 ⇒ 00:21:58.109 Amber Lin: Any, any other risks that we should, we should…
231 00:21:59.090 ⇒ 00:22:00.839 Samuel Roberts: Risks, yeah.
232 00:22:02.800 ⇒ 00:22:04.040 Samuel Roberts: I mean, that’s a big one.
233 00:22:09.990 ⇒ 00:22:12.059 Samuel Roberts: Yeah, Evolve is the other big one here.
234 00:22:16.440 ⇒ 00:22:19.740 Samuel Roberts: Oh, yeah, oh, I guess that’s kind of in here as well.
235 00:22:21.710 ⇒ 00:22:22.779 Samuel Roberts: So, yeah, oop.
236 00:22:23.700 ⇒ 00:22:25.360 Samuel Roberts: That says… yeah, forget about that.
237 00:22:25.880 ⇒ 00:22:32.060 Samuel Roberts: Yeah, competing priorities with Evolve Integration. I don’t know what that really means here. Competing priorities?
238 00:22:32.980 ⇒ 00:22:41.919 Amber Lin: Hmm… Oh, they… I think they are also trying to do Evolve integration with 8x8.
239 00:22:42.380 ⇒ 00:22:45.519 Samuel Roberts: Oh, I see, okay, that definitely… yes, I can see that.
240 00:22:49.960 ⇒ 00:22:50.810 Samuel Roberts: Okay.
241 00:22:51.930 ⇒ 00:22:56.839 Samuel Roberts: Yeah, that’s definitely something there then, and then existing any back-end remains stable is a good assumption.
242 00:22:57.610 ⇒ 00:23:05.280 Samuel Roberts: But that will be changing, CSR manager’s active. Yeah, alright, I mean, I think that sounds good to me. I can’t… something else big. I mean, if this is a…
243 00:23:07.370 ⇒ 00:23:13.920 Samuel Roberts: For voice… And… and scripts, let’s say.
244 00:23:16.310 ⇒ 00:23:21.770 Samuel Roberts: Because it’s there, I just… I can only access so much of it, so… Okay.
245 00:23:23.550 ⇒ 00:23:24.850 Samuel Roberts: You feel okay with this?
246 00:23:25.290 ⇒ 00:23:32.290 Amber Lin: Yeah, everything’s good. So… let’s see… Duration, I’ll say 2 weeks…
247 00:23:33.050 ⇒ 00:23:36.429 Amber Lin: Two to three weeks, and then…
248 00:23:37.320 ⇒ 00:23:44.070 Amber Lin: Wait, we said the voice probably is, like, one week… Okay.
249 00:23:52.140 ⇒ 00:23:53.110 Samuel Roberts: Yeah, cool.
250 00:23:53.110 ⇒ 00:23:53.640 Amber Lin: Okay.
251 00:23:55.230 ⇒ 00:24:00.529 Amber Lin: Alright, success criteria… did Uten write this one?
252 00:24:00.800 ⇒ 00:24:01.470 Samuel Roberts: Yeah.
253 00:24:01.770 ⇒ 00:24:02.460 Amber Lin: Okay.
254 00:24:02.460 ⇒ 00:24:04.870 Samuel Roberts: Yeah, the rest of this, most of this was his, what you shared yesterday.
255 00:24:04.870 ⇒ 00:24:07.480 Amber Lin: Okay, I’ll let him keep that one then.
256 00:24:07.850 ⇒ 00:24:08.790 Amber Lin: Alright.
257 00:24:08.980 ⇒ 00:24:10.550 Amber Lin: Yeah, sounds good.
258 00:24:11.340 ⇒ 00:24:12.030 Samuel Roberts: Cool.
259 00:24:19.320 ⇒ 00:24:21.719 Samuel Roberts: Alrighty, I think we’re good then. Yeah. Excellent.
260 00:24:22.050 ⇒ 00:24:23.279 Samuel Roberts: Alright, thanks so much.
261 00:24:23.480 ⇒ 00:24:24.560 Amber Lin: Of course, thank you.
262 00:24:24.740 ⇒ 00:24:25.550 Samuel Roberts: Yep, have a good one.
263 00:24:25.870 ⇒ 00:24:26.680 Amber Lin: You too.
264 00:24:26.960 ⇒ 00:24:27.819 Samuel Roberts: Alright, bye.