Meeting Title: PMO Sync Date: 2025-09-15 Meeting participants: Alexander Lubka, Justin Breshears, Amber Lin
WEBVTT
1 00:00:19.480 ⇒ 00:00:20.430 Justin Breshears: Hey, hey!
2 00:00:20.800 ⇒ 00:00:21.980 Alexander Lubka: Hey, Justin, how are you?
3 00:00:22.820 ⇒ 00:00:24.310 Justin Breshears: Doing alright, man, how are you?
4 00:00:24.500 ⇒ 00:00:25.979 Alexander Lubka: Good. Did you have a good weekend?
5 00:00:26.880 ⇒ 00:00:28.090 Justin Breshears: We did.
6 00:00:28.460 ⇒ 00:00:35.190 Justin Breshears: Watched a lot of football, of both the American and international kind, so… can’t complain.
7 00:00:36.420 ⇒ 00:00:37.030 Alexander Lubka: Awesome.
8 00:00:38.020 ⇒ 00:00:39.700 Alexander Lubka: Who’s your team on the American side?
9 00:00:40.860 ⇒ 00:00:44.090 Justin Breshears: Unfortunately, that would be the Dallas Cowboys.
10 00:00:45.090 ⇒ 00:00:49.249 Justin Breshears: It’s unfortunate, because they just love to break my heart every year.
11 00:00:49.990 ⇒ 00:00:52.569 Alexander Lubka: Yep, but they won… they won yesterday, right?
12 00:00:52.760 ⇒ 00:00:55.799 Justin Breshears: They did! It was a pretty wild game, but I mean…
13 00:00:56.220 ⇒ 00:01:00.130 Justin Breshears: Oh, hopefully you’re not a Giants fan, but it’s against the Giants for…
14 00:01:00.130 ⇒ 00:01:02.989 Alexander Lubka: We should win that game easily. Yeah.
15 00:01:03.540 ⇒ 00:01:09.430 Alexander Lubka: No, I’m not a Giants fan, but yeah, I did see that score. I didn’t watch the game, but
16 00:01:09.670 ⇒ 00:01:13.789 Alexander Lubka: I know, historically, that’s a tough fandom, so… Thoughts and prayers?
17 00:01:13.790 ⇒ 00:01:14.360 Justin Breshears: Sweet.
18 00:01:14.850 ⇒ 00:01:16.109 Justin Breshears: We,
19 00:01:16.550 ⇒ 00:01:30.809 Justin Breshears: Scored with 30 seconds left, go 34-30, immediately give up a 50-yard touchdown bomb right after that. Then our guy had to kick a 64-yard field goal to send it into overtime. It was nuts.
20 00:01:32.210 ⇒ 00:01:32.830 Alexander Lubka: Oof.
21 00:01:36.110 ⇒ 00:01:37.829 Alexander Lubka: Yeah, hi, Amber, you there?
22 00:01:38.080 ⇒ 00:01:39.400 Amber Lin: Hello!
23 00:01:39.400 ⇒ 00:01:42.029 Alexander Lubka: I’m sorry you had to hear some of that football talk.
24 00:01:42.230 ⇒ 00:01:46.169 Amber Lin: No, all good. I… one of our…
25 00:01:46.340 ⇒ 00:01:50.909 Amber Lin: Our friends watch football, so when we go over, they watch it.
26 00:01:51.280 ⇒ 00:01:53.190 Alexander Lubka: I’m so sorry, what do you do when that happens?
27 00:01:54.220 ⇒ 00:01:55.310 Amber Lin: Huh?
28 00:01:55.310 ⇒ 00:01:55.980 Alexander Lubka: What are you doing there?
29 00:01:55.980 ⇒ 00:02:06.899 Amber Lin: I try to understand, and most of the times, it’s interesting when they talk about it, because they know what’s going on, otherwise just men running at each other.
30 00:02:07.890 ⇒ 00:02:08.909 Alexander Lubka: You pretty much got it.
31 00:02:08.910 ⇒ 00:02:10.940 Amber Lin: It just looks like that.
32 00:02:10.940 ⇒ 00:02:14.860 Justin Breshears: That’s all you need to know I had injuries.
33 00:02:14.860 ⇒ 00:02:26.539 Amber Lin: Oh, they told me about the concussions, and they also told me that a lot of the football players are going down to Latin America to do shrooms to reverse their concussion damage.
34 00:02:28.670 ⇒ 00:02:30.120 Justin Breshears: Yep, pretty much.
35 00:02:30.120 ⇒ 00:02:35.730 Alexander Lubka: Yeah, I saw the Aaron Rodgers documentary. Like, that’s happening.
36 00:02:35.730 ⇒ 00:02:36.859 Justin Breshears: oil and gas.
37 00:02:36.860 ⇒ 00:02:37.810 Alexander Lubka: Yeah, dude.
38 00:02:38.550 ⇒ 00:02:39.740 Alexander Lubka: Yeah, he sucks.
39 00:02:39.740 ⇒ 00:02:42.490 Justin Breshears: Are you… are you a football fan, Alex?
40 00:02:42.690 ⇒ 00:02:44.300 Alexander Lubka: It’s not… I’m a…
41 00:02:44.410 ⇒ 00:03:00.830 Alexander Lubka: I’m not a football fan, like, I’ll watch it. I’m a big basketball fan, but yeah, I have a really good friend who’s a Ravens fan, so I try to keep up with what the Ravens are doing and how they’re embarrassing themselves, once in a while, but seems like the second week, they did alright.
42 00:03:01.940 ⇒ 00:03:03.710 Justin Breshears: Well, that’s okay.
43 00:03:04.020 ⇒ 00:03:04.560 Alexander Lubka: Yeah.
44 00:03:06.390 ⇒ 00:03:11.699 Alexander Lubka: Alright, well, this is exciting, guys. Three amigos hanging out, PMs, wow.
45 00:03:11.710 ⇒ 00:03:15.000 Amber Lin: This is… it’s getting big, it’s getting crowded in here, Amber.
46 00:03:15.670 ⇒ 00:03:16.910 Amber Lin: Finally.
47 00:03:16.910 ⇒ 00:03:17.560 Alexander Lubka: Yeah, that’s incredible.
48 00:03:17.560 ⇒ 00:03:18.390 Justin Breshears: party.
49 00:03:18.860 ⇒ 00:03:23.329 Alexander Lubka: So Justin, are you… you’re targeting 20 hours a week, is that right?
50 00:03:23.660 ⇒ 00:03:24.420 Justin Breshears: Correct.
51 00:03:24.420 ⇒ 00:03:25.100 Alexander Lubka: Okay.
52 00:03:25.650 ⇒ 00:03:30.449 Alexander Lubka: How did… what… do you know what you kind of did last week? Just, like, to gauge that?
53 00:03:31.050 ⇒ 00:03:42.859 Justin Breshears: Right… right around there, I didn’t, like, keep super meticulous track of it, but it was right around there. My goal is, to spend, like.
54 00:03:44.460 ⇒ 00:03:53.770 Justin Breshears: 4 to 6 hours on the weekend, and then make it, like, 3 hours a day during the week, 3 or 4 hours a day during the week.
55 00:03:53.960 ⇒ 00:03:55.209 Justin Breshears: Somewhere around there.
56 00:03:55.710 ⇒ 00:04:00.659 Justin Breshears: So, yeah, like, today we spent a lot of time on meetings.
57 00:04:01.250 ⇒ 00:04:03.420 Justin Breshears: And then I’m gonna work in a little bit.
58 00:04:03.900 ⇒ 00:04:06.389 Justin Breshears: This evening, stuff like that, so…
59 00:04:08.410 ⇒ 00:04:09.069 Alexander Lubka: You got something else?
60 00:04:09.070 ⇒ 00:04:11.119 Justin Breshears: and… Sorry, go ahead.
61 00:04:12.070 ⇒ 00:04:15.130 Alexander Lubka: No, just, you had the delivery excellence meeting today?
62 00:04:15.500 ⇒ 00:04:16.510 Justin Breshears: Yes.
63 00:04:16.880 ⇒ 00:04:25.609 Justin Breshears: And, that’s… that’s super helpful, I think. Amber, I don’t know what your thoughts on it, but, I thought it was good to…
64 00:04:26.640 ⇒ 00:04:27.760 Justin Breshears: just kind of…
65 00:04:29.450 ⇒ 00:04:35.830 Justin Breshears: challenge some of the existing practices in that one. Utom had a lot of good thoughts today.
66 00:04:36.820 ⇒ 00:04:47.169 Amber Lin: Because we never really looked at our margins, or had a systematic approach to our hours allocations. We kind of…
67 00:04:47.640 ⇒ 00:05:00.239 Amber Lin: jumped between, oh, we’ll just say this person has 20 hours on this client, versus, oh, let’s go from the billable rate, which is, like, oh, 150 or 250. We never had a…
68 00:05:00.450 ⇒ 00:05:05.039 Amber Lin: like, a set way of measuring it, so I think we’re finally getting around to doing that.
69 00:05:05.500 ⇒ 00:05:09.600 Justin Breshears: Yeah, Alex, I don’t know if you were aware of it, but, basically.
70 00:05:09.790 ⇒ 00:05:12.630 Amber Lin: We looked at the projects, and…
71 00:05:12.630 ⇒ 00:05:25.879 Justin Breshears: like, especially on the fixed monthly contracts that we have, like, looking at how many hours we’re spending on it versus how much we’re getting paid, and figuring out, okay, like, this is our hourly, how do we… how do we juice this a little bit?
72 00:05:26.490 ⇒ 00:05:27.510 Justin Breshears: And…
73 00:05:27.820 ⇒ 00:05:36.990 Justin Breshears: I was surprised to learn, like, not everybody was, like, submitting their timecards, even, like, for the week prior.
74 00:05:36.990 ⇒ 00:05:48.619 Amber Lin: That has been an uphill battle. That has been very, very, very hard. It’s been quite a few months, and every week we say, hey, you have not locked your hours, and then we chase them down, and then they log it. We even talk.
75 00:05:48.620 ⇒ 00:05:50.840 Justin Breshears: Yeah, I’m just, like, amazed by that.
76 00:05:50.840 ⇒ 00:05:53.180 Amber Lin: But it has not improved.
77 00:05:53.730 ⇒ 00:05:54.319 Alexander Lubka: Do you have any…
78 00:05:54.320 ⇒ 00:05:55.430 Justin Breshears: Amazed by that.
79 00:05:55.430 ⇒ 00:05:58.510 Alexander Lubka: Are there repeat offenders, or is it… pretty much…
80 00:05:58.640 ⇒ 00:06:04.430 Amber Lin: It’s just the few one… One or two people.
81 00:06:04.680 ⇒ 00:06:09.840 Amber Lin: It’s just those two. It’s Devilate, and then Awash sometimes.
82 00:06:11.370 ⇒ 00:06:17.710 Amber Lin: And the ultimate robber doesn’t really lock their hours, so if we count that, those two as well.
83 00:06:18.600 ⇒ 00:06:33.670 Justin Breshears: We can’t… we can’t calculate margin unless we have the hours submitted. And I messaged Uptom after that, and I was like, hey, I hope I didn’t come on too strong, but, like, on the call, I was like, can we all commit to, like, submitting our hours by this meeting? Like, we need.
84 00:06:33.670 ⇒ 00:06:35.160 Amber Lin: No, no, no, it’s silence!
85 00:06:35.400 ⇒ 00:06:42.330 Justin Breshears: It was silence. Dead silence. Nobody said anything. I’m like, so can we? Like…
86 00:06:42.670 ⇒ 00:06:52.630 Justin Breshears: And I, like, messaged him afterwards, I was like, I hope it didn’t come on too strong there, but I’m like, we can’t hold ourselves to any kind of margin metrics unless we have our outreach, and we don’t know.
87 00:06:53.040 ⇒ 00:07:04.250 Amber Lin: I think you didn’t… well, if you came off strong, that’s what people needed to hear. If it was… if they all logged their hours, you didn’t have to say it. So they didn’t do it, you had to say it. It’s not…
88 00:07:04.250 ⇒ 00:07:13.960 Justin Breshears: the way I look at it is, and I said this on the call too, like, that call is very expensive for the company, right? Like, you’ve got all of our billable hourly rates.
89 00:07:14.080 ⇒ 00:07:24.709 Justin Breshears: on a call together, not doing work, so it’s all overhead on that call, right? And we spent 5 to 10 minutes just asking people how many hours they worked last week.
90 00:07:25.050 ⇒ 00:07:39.130 Justin Breshears: And so, I mean, that was, what, a 40-minute meeting, and you’re spending 25% of it just logging something that should already be logged, so that’s why I said that. I’m like, that’s like, this is crazy. If we’re gonna look at those metrics being a minute.
91 00:07:40.070 ⇒ 00:07:42.559 Alexander Lubka: We’re away from DeMaldi on that call?
92 00:07:43.600 ⇒ 00:07:44.270 Amber Lin: Yes.
93 00:07:44.270 ⇒ 00:07:45.070 Justin Breshears: so…
94 00:07:45.780 ⇒ 00:07:47.170 Alexander Lubka: And they didn’t respond?
95 00:07:47.420 ⇒ 00:07:48.290 Amber Lin: No.
96 00:07:51.550 ⇒ 00:08:01.119 Amber Lin: Well, we didn’t call names, we just said, can everyone do that? But it’s… they’re the only person that asks about their hours, so they know.
97 00:08:01.510 ⇒ 00:08:02.980 Alexander Lubka: That’s how they get paid, right?
98 00:08:04.190 ⇒ 00:08:08.770 Amber Lin: They’re on salary, so they get paid a fixed amount.
99 00:08:09.380 ⇒ 00:08:12.470 Amber Lin: Month, monthly, so…
100 00:08:13.470 ⇒ 00:08:21.630 Amber Lin: Technically, their hours doesn’t affect it, but we suggested to Uten, can we not pay until people log their hours?
101 00:08:21.860 ⇒ 00:08:23.629 Amber Lin: But that…
102 00:08:23.630 ⇒ 00:08:24.699 Alexander Lubka: We can’t do that.
103 00:08:24.880 ⇒ 00:08:28.360 Justin Breshears: Yeah, that’s… Not really. I don’t think But…
104 00:08:28.360 ⇒ 00:08:29.210 Alexander Lubka: Yeah, you can do that.
105 00:08:29.210 ⇒ 00:08:32.990 Amber Lin: Yeah, only I can ask them to.
106 00:08:33.289 ⇒ 00:08:36.549 Alexander Lubka: Yeah, so when… this is… so this is a weekly issue?
107 00:08:37.260 ⇒ 00:08:43.109 Amber Lin: Yes. I try to calculate all the hours on Fridays,
108 00:08:43.799 ⇒ 00:08:46.919 Amber Lin: So, ideally by end of week.
109 00:08:47.090 ⇒ 00:08:51.819 Amber Lin: Which should be okay if they lock their hours every day after they do their work.
110 00:08:52.460 ⇒ 00:09:05.109 Justin Breshears: So I proposed this to Tom last week, because I, like, heard this was an issue last week, too, and I was like, it should be due Friday, and Monday should be a grace period for anybody that was, like.
111 00:09:05.690 ⇒ 00:09:08.110 Justin Breshears: Off, or whatever, like…
112 00:09:08.220 ⇒ 00:09:20.730 Justin Breshears: that’s how we currently do it at my day job. It’s like, they’re due Friday, but they have until, like, close of business on Monday, really, to get them in. And then Tuesday is a performance issue at that point. Like, we can’t…
113 00:09:21.220 ⇒ 00:09:29.260 Justin Breshears: As a consulting firm, you cannot measure your profitability without those time cards in, so…
114 00:09:29.780 ⇒ 00:09:36.460 Justin Breshears: I don’t know, I don’t know what he’s gonna do with it, but yeah, like, we can’t hold people to OKRs that we can’t track.
115 00:09:39.270 ⇒ 00:09:41.950 Alexander Lubka: No.
116 00:09:42.410 ⇒ 00:09:43.740 Alexander Lubka: I’m…
117 00:09:44.460 ⇒ 00:09:48.479 Alexander Lubka: I’m curious if we can use Justin as a bad cop for this, or me for a bad cop.
118 00:09:48.480 ⇒ 00:09:48.970 Justin Breshears: Happy to.
119 00:09:48.970 ⇒ 00:10:03.870 Alexander Lubka: Yeah, I’m happy to do it too. Like, if I need to call out Awash and DeMalde, if I need to, like, call them during the day, I’m happy to do it, or Justin can do it. But, like, that’s unacceptable. And these are senior people at the company that
120 00:10:04.200 ⇒ 00:10:08.599 Alexander Lubka: Need to set an example, and if they’re not setting their hours, like, that’s… that’s unacceptable.
121 00:10:09.060 ⇒ 00:10:12.209 Justin Breshears: But especially on, hourly contract.
122 00:10:12.340 ⇒ 00:10:18.799 Justin Breshears: clients. I don’t know if we have any of those left, since Insomnia’s moving to a fixed, but if we’re…
123 00:10:18.960 ⇒ 00:10:23.290 Justin Breshears: If we’re billing hourly, then… We definitely need to know.
124 00:10:23.950 ⇒ 00:10:24.480 Amber Lin: Yeah.
125 00:10:24.480 ⇒ 00:10:25.150 Justin Breshears: life.
126 00:10:25.690 ⇒ 00:10:42.609 Amber Lin: Most of folks are on Eden Service, so they’re on monthly clients. The hourly folks log it pretty well, because I think, usually on hourly, I think Utam is also on the client, so he’s…
127 00:10:42.620 ⇒ 00:10:48.130 Amber Lin: Tells them to log, or they know that they get paid hour by hour, but…
128 00:10:48.970 ⇒ 00:10:56.700 Justin Breshears: I would say any process that we currently do that is… just requires Utom and Robert to, like.
129 00:10:57.090 ⇒ 00:11:02.379 Justin Breshears: bridge the gap or cover the issue. We need to, like, look at how to change, because…
130 00:11:02.710 ⇒ 00:11:11.279 Justin Breshears: that needs to stop, but it’s not scalable. There, I… from what I see, Uto and Robert are already maxed out capacity-wise, so…
131 00:11:11.590 ⇒ 00:11:19.130 Justin Breshears: I don’t think that we should… like, if we see anything where it’s just like, oh, well, UTOM’s on it, so he, like, covers that issue or whatever.
132 00:11:20.280 ⇒ 00:11:23.039 Justin Breshears: Yeah, that’s stuff that we should probably look at changing.
133 00:11:24.220 ⇒ 00:11:27.449 Alexander Lubka: So, who’s outstanding for last week? Is it just those two?
134 00:11:31.810 ⇒ 00:11:33.880 Amber Lin: Yeah, so far, yes.
135 00:11:34.170 ⇒ 00:11:37.780 Amber Lin: When we checked that out, Shows 2 was the only one.
136 00:11:38.430 ⇒ 00:11:42.100 Alexander Lubka: Alright, let me message Awake. I just did him a favor, so he owes me a favor.
137 00:11:46.080 ⇒ 00:11:46.790 Justin Breshears: Bone.
138 00:11:47.080 ⇒ 00:11:53.400 Justin Breshears: I’m happy to be bad cop on there, coming in, but I kind of already was today. We’ll see how it goes. I can send out another…
139 00:11:53.780 ⇒ 00:11:56.360 Justin Breshears: Bulletin, later in the week.
140 00:11:56.810 ⇒ 00:11:58.210 Justin Breshears: To remind people, too.
141 00:12:02.970 ⇒ 00:12:12.519 Justin Breshears: Which reminds me I need to really closely track my hours on Insomnia now that I’m taking over. Last week, I was like, I don’t think I should build, because I was just learning from you, and that would be double building on it, but…
142 00:12:14.080 ⇒ 00:12:15.350 Justin Breshears: Me too this week.
143 00:12:19.010 ⇒ 00:12:20.520 Alexander Lubka: Alright, it’s gonna waste something.
144 00:12:22.640 ⇒ 00:12:26.420 Alexander Lubka: And then… Demaldi…
145 00:12:30.920 ⇒ 00:12:36.129 Amber Lin: And it’s the melodic to pronounce it. It’s a little… it’s a little hard to pronounce.
146 00:12:36.130 ⇒ 00:12:36.999 Alexander Lubka: Yeah, my deaf.
147 00:12:37.330 ⇒ 00:12:38.600 Alexander Lubka: Demolade.
148 00:12:42.450 ⇒ 00:12:46.100 Justin Breshears: Well, I don’t know what we usually discuss on these, but…
149 00:12:46.430 ⇒ 00:12:49.590 Alexander Lubka: I have an agenda. Rudius, you have something you want to bring up?
150 00:12:49.980 ⇒ 00:12:55.049 Justin Breshears: I mean, I have, like, 14 million questions, so I don’t want to, like, hijack the agenda.
151 00:12:55.050 ⇒ 00:13:12.679 Alexander Lubka: Yeah, no, well, I want to get some questions answered, but let’s go through the agenda, and then we’ll have some time at the end. Cool. Wanted to check in on your status, Justin, on your template reconciliation, some of the process docs you’re working on, how’s that going? Yeah, that was one of the things I wanted to talk about, too, so it’s good.
152 00:13:13.070 ⇒ 00:13:17.049 Justin Breshears: let me see if I can pull it up here…
153 00:13:20.290 ⇒ 00:13:23.140 Justin Breshears: I’m gonna show you my thought process here.
154 00:13:28.420 ⇒ 00:13:29.400 Justin Breshears: Share the screen.
155 00:13:34.130 ⇒ 00:13:44.310 Justin Breshears: Alright, cool. So… One thing I started with was the SOP SOP. Dang. It is,
156 00:13:44.410 ⇒ 00:13:54.780 Justin Breshears: I created a template for SUPs just to, I think, visually, having consistency amongst, like, process docs is nice. Feel free, we can change it up.
157 00:13:54.950 ⇒ 00:14:09.959 Justin Breshears: make any edits, you can reject it, whatever. But I would like y’all’s thoughts on this, just as a… a template, so, like, when I’m… when I’m thinking to myself, oh, like, we should document this process, I can come here, just dupe this, and then fill in the gaps.
158 00:14:10.370 ⇒ 00:14:14.290 Justin Breshears: So… Let me know what y’all think on this.
159 00:14:15.300 ⇒ 00:14:22.259 Justin Breshears: I mean, I don’t have to necessarily review it right now, or I can tag you on it and review it later, or whatever. This is the first thing I did.
160 00:14:22.260 ⇒ 00:14:27.389 Amber Lin: I took a tiny peek earlier, I really like the success criteria parts.
161 00:14:29.090 ⇒ 00:14:29.660 Justin Breshears: Yeah.
162 00:14:33.670 ⇒ 00:14:42.930 Justin Breshears: Yeah, I mean, it’s pretty basic, but it’s just kind of like, what is the purpose of this doc? Here’s the step-by-step, any kind of call-outs there, and…
163 00:14:44.100 ⇒ 00:14:46.549 Justin Breshears: What does good look like? Split?
164 00:14:46.970 ⇒ 00:14:51.889 Justin Breshears: I also like revision history, too, so that we know how, like, stale or outdated it is.
165 00:14:52.840 ⇒ 00:14:58.060 Alexander Lubka: Great. Yeah, if you could put it in the channel, the project management channel, I’ll take a look. But it looks totally fine, yeah.
166 00:14:58.060 ⇒ 00:15:05.240 Justin Breshears: Sounds good, yeah. I was kind of waiting, because I knew we had this meeting, I was kind of waiting to reveal all this stuff, but yeah, I’ll post all of it.
167 00:15:05.690 ⇒ 00:15:06.440 Alexander Lubka: What else you got?
168 00:15:06.440 ⇒ 00:15:11.440 Justin Breshears: And the next thing I did was the sales to delivery, so I actually used that template, and…
169 00:15:12.260 ⇒ 00:15:16.850 Justin Breshears: created the sales delivery process. Now, this is where I would really love y’all’s
170 00:15:17.110 ⇒ 00:15:33.660 Justin Breshears: input, because I don’t know if I know all of the processes yet that we use here. But this is kind of what I was thinking of, like, new project comes in, like, we’ve got several clients that are about to sign, or have signed, and are about to start.
171 00:15:34.450 ⇒ 00:15:44.690 Justin Breshears: what I noticed was there was a little bit of, like, confusion or not a proper, like, handoff process. So, kind of wanted to document, you know, here’s the steps to…
172 00:15:45.530 ⇒ 00:15:55.800 Justin Breshears: handoff from sales, from the pre-sales process to… to the project team. One thing I did not know was, what is our current process for, like, assigning resources to a project?
173 00:15:58.240 ⇒ 00:16:08.659 Amber Lin: Well, currently, we have a project come in, and then Utam or Robert says, okay, who’s available, or they know who’s available, or they know what they…
174 00:16:08.850 ⇒ 00:16:12.489 Amber Lin: What type of resource they need, and they just say, okay, this person.
175 00:16:12.680 ⇒ 00:16:14.460 Amber Lin: So, there’s no process.
176 00:16:15.270 ⇒ 00:16:15.810 Justin Breshears: bet.
177 00:16:17.070 ⇒ 00:16:19.509 Justin Breshears: That’s probably fine for now.
178 00:16:19.740 ⇒ 00:16:23.219 Justin Breshears: But that will be something that we’ll have to revisit in the future.
179 00:16:23.500 ⇒ 00:16:32.119 Justin Breshears: Okay, so they, they, they know what’s going on with the project, they know who needs to be on it, so they can identify, like, who the PM and the delivery team should be.
180 00:16:32.290 ⇒ 00:16:36.450 Justin Breshears: I created this form to be duplicated
181 00:16:37.330 ⇒ 00:16:43.059 Justin Breshears: by the PM and sent to them for, filling out.
182 00:16:43.220 ⇒ 00:16:56.229 Justin Breshears: This also would love, like, y’all’s thoughts on what all should be in here. But basically, like, this… this page should be duplicated and sent for each client. So this is, like, the third thing that I did.
183 00:16:56.840 ⇒ 00:17:08.619 Justin Breshears: basically just getting, like, information, and Utam requested it in this format because he was like, it would be easy for me to just, like, use AI to, like, populate this, you know, from notes or, like, whatever.
184 00:17:09.170 ⇒ 00:17:10.210 Justin Breshears: So…
185 00:17:10.780 ⇒ 00:17:17.679 Justin Breshears: would love y’all’s thoughts on, like, what should be added, changed, removed, whatever. But just all the details to the project, because
186 00:17:17.780 ⇒ 00:17:34.499 Justin Breshears: a couple of things that I think would be important are, like, the pricing model. That’s going to change, like, how we monitor budget and margin on there. Obviously, the deliverables… deliverables we’re being held to, like, will become our epics that we’ll track against in… in many areas.
187 00:17:35.650 ⇒ 00:17:38.309 Justin Breshears: The allocations that we’re expecting, because, like.
188 00:17:39.010 ⇒ 00:17:48.810 Justin Breshears: you know, when I took over Insomnia, like, we didn’t even know how many hours Shreya was, like, supposed to be working on that project, you know? Stuff like that, so…
189 00:17:50.220 ⇒ 00:18:03.509 Amber Lin: I have a question, maybe this is too early, of how would we consolidate the other docs? Because we have a project charter that sales have really been using, we have the project…
190 00:18:03.780 ⇒ 00:18:12.040 Amber Lin: roadmap, which is kind of interchange, and then the project management plan of… I feel like we should consolidate them, or at least.
191 00:18:12.040 ⇒ 00:18:12.620 Justin Breshears: Yeah.
192 00:18:12.620 ⇒ 00:18:14.330 Amber Lin: Fell when to use which one.
193 00:18:14.330 ⇒ 00:18:35.890 Justin Breshears: So, I think, like, what I saw was, like, when the renewal for Insomnia got handed to you, like, you didn’t have, like, any information, and then you tried to, like, go and create a project management plan or whatever, and Robert was like, oh, I just spent a bunch of time editing it, because, like, you just didn’t have the information you needed, right? So I think, like, this information will help you create those.
194 00:18:36.250 ⇒ 00:18:40.240 Amber Lin: Those things that you need in the project management plan from that point on.
195 00:18:40.240 ⇒ 00:18:45.459 Justin Breshears: So I think this is kind of the design of this, and why I spent some time on it, was…
196 00:18:45.890 ⇒ 00:18:49.669 Justin Breshears: To help with the creation of those docs, so that then.
197 00:18:49.880 ⇒ 00:18:55.350 Justin Breshears: You know, they’re… they’re more… they’re better informed documents than, you know, they have been in the past.
198 00:18:55.350 ⇒ 00:18:56.280 Amber Lin: Hey, good.
199 00:18:59.820 ⇒ 00:19:13.380 Justin Breshears: So, that’s kind of the process there would be, okay, step one, like, we get told there’s a new cell, and resourcing starts. Step two, we send over the form, they fill it out with all the info that we need,
200 00:19:13.910 ⇒ 00:19:23.130 Justin Breshears: Including any, like, links, like, call recordings, you know, SOWs, stuff like that. Because that is another thing, is, like, there are, like, no SOWs anywhere.
201 00:19:23.410 ⇒ 00:19:24.750 Justin Breshears: I can’t find them.
202 00:19:24.750 ⇒ 00:19:27.700 Amber Lin: Yeah, they say it’s in the drive, I just don’t think we have that.
203 00:19:27.700 ⇒ 00:19:45.150 Justin Breshears: No, they’re not, I promise you, I’ve been looking. Yeah, I’ve been looking, and that’s why I sent out that message earlier today that was like, hey, do we think we need to organize the Google Drive a little bit better? Because, like, I open up EM, which is a huge client for us, right? And there’s 3 random docs in here.
204 00:19:45.150 ⇒ 00:20:00.080 Amber Lin: Yeah, I don’t think we use Google Drive. I think mostly they use it for sales assets and any contracts we need to send out, because Google Drive… Google is easier to send out things to people outside of the world, but I don’t really use Google Drive.
205 00:20:03.130 ⇒ 00:20:04.689 Alexander Lubka: Then… then where are they?
206 00:20:05.150 ⇒ 00:20:06.299 Justin Breshears: Exactly, where are they?
207 00:20:06.300 ⇒ 00:20:08.469 Amber Lin: No touch. I don’t know.
208 00:20:08.970 ⇒ 00:20:14.909 Justin Breshears: So that’s… that’s why, like, I mean, this will help with it, because then we have these links now.
209 00:20:14.910 ⇒ 00:20:31.119 Justin Breshears: And we can put them in here, but I think they need to live somewhere that is, like, easily accessible. And again, I think familiarity and, like, consistency in, like, how things are done and how they look really helps. Like, so, I’d love to open up even and see, like, the same folder structure in here.
210 00:20:31.120 ⇒ 00:20:35.789 Justin Breshears: as any other project, and then be able to know exactly where to go to find my SOWs.
211 00:20:35.790 ⇒ 00:20:42.349 Amber Lin: The engineers would be very happy, and then this will help automations a lot faster, because then
212 00:20:42.510 ⇒ 00:20:51.829 Amber Lin: they will have the same structure to route data if we start creating them with AI. So I think they will be very thankful.
213 00:20:52.610 ⇒ 00:20:53.290 Justin Breshears: Yeah.
214 00:20:53.560 ⇒ 00:20:54.740 Justin Breshears: So…
215 00:20:54.740 ⇒ 00:20:56.719 Alexander Lubka: Well, tell them you’ll do it if they put their hours in.
216 00:21:00.010 ⇒ 00:21:01.020 Justin Breshears: Got him.
217 00:21:01.400 ⇒ 00:21:14.579 Justin Breshears: Yeah, so that… they’ll fill out that, and then from there, like, we can ask any questions or anything that we need clarification on, but from there, we should pretty much have all the information we need to create that project management plan, and then
218 00:21:14.650 ⇒ 00:21:23.689 Justin Breshears: also create, like, the project in linear and start building out tickets and things like that. And the goal here is to reduce the amount of time
219 00:21:23.850 ⇒ 00:21:38.390 Justin Breshears: it takes for, like, back and forth to, like, hey, we have signature, and we have a plan now that we can action on. And I wanted to try and keep it async, if we can, because I’ve seen this done both ways, where, like.
220 00:21:38.650 ⇒ 00:21:46.840 Justin Breshears: We do handoffs where it’s a call, and the call is, like, pretty useless, and a waste of time, because then they just, like, spend the call, like.
221 00:21:46.960 ⇒ 00:21:59.089 Justin Breshears: looking up information that they filled out in the form, right? And then I’ve seen it done async well, so I was thinking, cut down on meetings and just see if we can… we can do it async here via this form.
222 00:21:59.190 ⇒ 00:22:05.590 Justin Breshears: And then just kind of standardize the process, so, like, everybody knows, okay, we got ink on paper.
223 00:22:06.020 ⇒ 00:22:09.610 Justin Breshears: Here’s the next step, like, boom, boom, boom. We’re ready to go.
224 00:22:11.260 ⇒ 00:22:16.289 Justin Breshears: I would welcome any revisions, edits, feedback that you have on that, but that was kind of the thought process behind it.
225 00:22:16.290 ⇒ 00:22:24.330 Amber Lin: We can try this on the Interlude new project, and I know there’s Remo coming in, they’re signing it.
226 00:22:24.330 ⇒ 00:22:37.950 Amber Lin: So, and there’s Justina, who just started on the sales side, she just… we did the onboarding today, so we should probably meet with her so that she knows this process from the start, and then we will probably rely on her to do…
227 00:22:38.010 ⇒ 00:22:41.160 Amber Lin: These forms.
228 00:22:43.790 ⇒ 00:22:57.119 Alexander Lubka: My… yeah, I want to look at this. My initial feedback is, what is the delta between, the steps on the project… and I don’t know the answer off the top of my head, but the steps for initiation on the project management plan and the project charter templates?
229 00:22:57.720 ⇒ 00:22:58.760 Alexander Lubka: And this.
230 00:22:59.300 ⇒ 00:23:05.610 Justin Breshears: Yeah, I think… I was looking at those… oh, where is it? This… this guy, right?
231 00:23:05.610 ⇒ 00:23:06.220 Alexander Lubka: Yep.
232 00:23:07.230 ⇒ 00:23:14.120 Justin Breshears: Yeah, so, I love this as, like, kind of a… Like, overview of…
233 00:23:14.940 ⇒ 00:23:28.689 Justin Breshears: like, how we do things, you know, and all that. I didn’t see a ton of, like, here’s the step-by-step in this. I saw a lot of, like, here is, like, the guidance, like, this is what we do, and this is all great, but, like.
234 00:23:28.840 ⇒ 00:23:38.750 Justin Breshears: I… and it may just be a me thing, but I find it helpful to have these steps, like, broken out. For example, like, I see templates in here.
235 00:23:39.050 ⇒ 00:23:49.000 Justin Breshears: and there’s… I linked this one to this one that we already had. But, like, the rest of these, like, we don’t have templates for these, like, I would love to see these built out, you know?
236 00:23:49.000 ⇒ 00:23:50.000 Amber Lin: Hmm.
237 00:23:50.390 ⇒ 00:23:59.490 Amber Lin: The register is in the project management plan, so I think we can work together to consolidate a few, and then we can have a lot. Yeah.
238 00:23:59.490 ⇒ 00:24:06.640 Justin Breshears: I think a lot of this is already built, so I don’t think, like, we have to redo a bunch of this stuff, but, like, here’s the initiation part of this.
239 00:24:06.960 ⇒ 00:24:13.190 Justin Breshears: And… it’s like, the PM will begin to…
240 00:24:13.520 ⇒ 00:24:18.280 Justin Breshears: project ties, I like that word. The identified scope of work.
241 00:24:18.660 ⇒ 00:24:33.430 Justin Breshears: okay, but, like, what does that look like, you know? And that’s where the SOPs come into play, where it’s like, here’s the step-by-step for, like, here’s how you actually begin to make this into a project, kind of a deal. So I don’t think it’s, like, a replacement of this. I like this document a lot.
242 00:24:33.570 ⇒ 00:24:37.120 Justin Breshears: It’s more just, like, I mean, you could even, like, s…
243 00:24:37.490 ⇒ 00:24:52.999 Justin Breshears: slide in the links here, where it’s like, okay, initiation, here’s, like, the overview of initiation, link to the SOB, go to right there. And what I would love to see eventually is, like, a Kanban-style board where it’s, like, project prep board.
244 00:24:53.000 ⇒ 00:24:58.480 Justin Breshears: Where it’s like, here’s… here’s all the, like, SOPs linked into cards for, like, the tasks that you have to do.
245 00:24:58.730 ⇒ 00:25:01.730 Justin Breshears: Boom, boom, boom, you can move them along as you get them done, whatever.
246 00:25:01.730 ⇒ 00:25:02.570 Amber Lin: Awesome.
247 00:25:02.570 ⇒ 00:25:07.800 Justin Breshears: Stuff like that. I mean, that’s probably not necessary at this stage, but…
248 00:25:07.920 ⇒ 00:25:11.750 Justin Breshears: like, we… we do something similar in my day job, and I’m like, it’s really nice.
249 00:25:11.750 ⇒ 00:25:13.639 Amber Lin: Start with would be correct.
250 00:25:13.990 ⇒ 00:25:17.029 Justin Breshears: Which I know you have some checklists and stuff, Amber, so…
251 00:25:17.030 ⇒ 00:25:19.609 Amber Lin: It is awkward, but it’s not good.
252 00:25:20.460 ⇒ 00:25:27.510 Justin Breshears: But that’s the thing, it’s like, I would love to help with that. Like, let’s… let’s build some of this out. Y’all have, like, such a great, you know.
253 00:25:28.110 ⇒ 00:25:33.320 Justin Breshears: backbone of documentation in here, so, like, I’m just trying to go in here and just, like, flush it out a little bit.
254 00:25:33.730 ⇒ 00:25:36.279 Alexander Lubka: That’s great, and we’re in sync on that.
255 00:25:36.280 ⇒ 00:25:54.739 Alexander Lubka: I… I would love that this… or the… your document, your template or SOP, whatever, would plug into this. I just want to make sure that the language is the same. So you can make, you know… Exactly. …changes to this, that’s fine. I just want to make sure, like, the language that’s in the SOP is the same that’s in this initiation process, for example.
256 00:25:54.740 ⇒ 00:26:02.319 Alexander Lubka: And then, yeah, right under here, you know, here’s the link to start, you know, step-by-step guide to, you know, starting this phase.
257 00:26:03.240 ⇒ 00:26:19.040 Justin Breshears: I agree, yeah. Let’s make it cohesive, so… yeah, I’m using terms, like, from my background that, you know, may not be the best here, so if we got changes or feedback on that, like, let’s change it. Like, none… the thing that I did over the weekend, or that I’m showing is, like.
258 00:26:19.150 ⇒ 00:26:24.470 Justin Breshears: we have to do it this way. It’s more just like, here’s… here’s my thoughts, like, let’s add yours, and…
259 00:26:24.670 ⇒ 00:26:26.360 Justin Breshears: Let’s make it all cohesive.
260 00:26:26.530 ⇒ 00:26:27.599 Alexander Lubka: Yeah, I can own that.
261 00:26:28.940 ⇒ 00:26:29.620 Justin Breshears: Perfect.
262 00:26:31.100 ⇒ 00:26:40.100 Justin Breshears: And then I, I was working on an SOP for Ricoh specifically, because he and I talked last, last week,
263 00:26:40.310 ⇒ 00:26:47.129 Justin Breshears: And basically, it was a situation with, like, the sales or sales and marketing team internally.
264 00:26:47.250 ⇒ 00:26:53.740 Justin Breshears: Where they were… Basically, just saying yes to, like, everything, and…
265 00:26:53.820 ⇒ 00:27:03.639 Justin Breshears: didn’t have enough capacity in each cycle to actually get any of the work done. So Utam’s like, oh, we’re, like, 2 months late on getting this video out, like, why, you know?
266 00:27:03.640 ⇒ 00:27:15.240 Justin Breshears: Enrico was like, well, it’s… it’s just hard, because they just, like, have all these points that push each… each cycle to the next one, because they don’t get it done, whatever. So I was just kind of talking to him about how I…
267 00:27:15.240 ⇒ 00:27:18.730 Justin Breshears: Manage a sprint itself, and just, like.
268 00:27:19.460 ⇒ 00:27:34.229 Justin Breshears: principles, like, when you do sprint planning, you, you know, identify the amount of work based on the estimations that one of the resources can handle, and then you commit to that work. And then if that work isn’t done, like.
269 00:27:34.230 ⇒ 00:27:40.240 Justin Breshears: You should be calling out why it wasn’t done, and then adjusting your planning for the next sprint, until you finally get into
270 00:27:40.240 ⇒ 00:27:42.999 Justin Breshears: The right cadence of velocity and things like that.
271 00:27:43.210 ⇒ 00:27:44.560 Justin Breshears: So, I…
272 00:27:44.970 ⇒ 00:27:51.140 Justin Breshears: am finishing it this evening, this is part of my two list tasks, but I’m writing, like, kind of a…
273 00:27:51.310 ⇒ 00:27:53.100 Justin Breshears: Sprint Management.
274 00:27:53.400 ⇒ 00:27:58.509 Justin Breshears: document for him of just, like, kind of some basic PME principles.
275 00:27:58.710 ⇒ 00:28:00.810 Justin Breshears: Stuff like that. But it’s not done yet.
276 00:28:01.310 ⇒ 00:28:07.499 Amber Lin: That would be great. I… because Rico just started… he was not a PM, right.
277 00:28:07.500 ⇒ 00:28:07.940 Justin Breshears: helmet.
278 00:28:07.940 ⇒ 00:28:25.049 Amber Lin: a few months ago, I wrote a SOP for him, but I also don’t have that much knowledge. I also learned 6 months ago, so I am not that much further from him. So we have some documentation, then he follows that. I think it’s the…
279 00:28:25.210 ⇒ 00:28:34.279 Amber Lin: Scroll to the top, it’s called the Project Management Starting Guide. It’s under guides, the second… the second one.
280 00:28:34.820 ⇒ 00:28:40.279 Amber Lin: Oh, the third one. So he uses that currently, and then…
281 00:28:40.600 ⇒ 00:28:45.609 Amber Lin: If you… if it helps, you can take anything from here, and then just edit this, or do whatever.
282 00:28:46.070 ⇒ 00:28:46.420 Justin Breshears: Yeah.
283 00:28:46.420 ⇒ 00:28:51.660 Amber Lin: I would also like to learn what you have wrote, because I sometimes run into problems as well.
284 00:28:52.900 ⇒ 00:29:04.819 Justin Breshears: I’ve just started, so I haven’t… but I’m kind of trying to break it out in an outline of, like, here’s the planning phase, here’s the in-flight monitoring phase, and then here’s, like, the review phase at the end, and just kind of breaking it out by then.
285 00:29:05.210 ⇒ 00:29:14.859 Alexander Lubka: So, can we… when you’re done with this, can you also put in the channel, I’ll review it, and then can you host a session for, Amber and Rico at some point, whenever that is, after that?
286 00:29:14.860 ⇒ 00:29:17.189 Justin Breshears: Yeah, for sure, and we’ll walk through it.
287 00:29:17.190 ⇒ 00:29:28.190 Alexander Lubka: Yeah, I think that’d be great. I’ll get some eyes on it, I’ll let you know when I’m done looking at it, whenever you’re done with your first draft, and then if you could schedule some time with them, I think it’d be really helpful for them just to, for you to go over
288 00:29:29.120 ⇒ 00:29:31.049 Alexander Lubka: You know, the sprint cycle.
289 00:29:32.070 ⇒ 00:29:32.780 Justin Breshears: For sure.
290 00:29:33.390 ⇒ 00:29:44.499 Justin Breshears: And I think y’all have seen this, but since I joined this one, this was just, from Utam’s comments, just wanting, kind of, some standards for how we write tickets based on
291 00:29:44.910 ⇒ 00:29:48.560 Justin Breshears: Some that he had seen pushback on.
292 00:29:49.350 ⇒ 00:30:00.040 Justin Breshears: none of this is, like, you have to include all of this, it’s more just, like, here’s a template with examples of, like, what each of these look like, but here’s really the, like, minimum requirements, I think, of, like, a good ticket.
293 00:30:00.540 ⇒ 00:30:01.780 Justin Breshears: having these things.
294 00:30:02.510 ⇒ 00:30:05.340 Alexander Lubka: Yeah, I looked at this, this is good, we can ship it.
295 00:30:05.480 ⇒ 00:30:08.050 Alexander Lubka: How do we get the team to adopt it?
296 00:30:08.590 ⇒ 00:30:09.730 Alexander Lubka: I guess Amber.
297 00:30:10.990 ⇒ 00:30:14.839 Amber Lin: My biggest limitation is just time.
298 00:30:15.120 ⇒ 00:30:26.680 Amber Lin: I don’t always get around to making those requirements, so one is my time, and two is back and forth between team members, because they have the most context on
299 00:30:26.760 ⇒ 00:30:43.429 Amber Lin: what it needs to be done. Right now, what… in order to mitigate this, we have… so the initial… we have an initial scoping ticket, and there I ask the engineers, hey, can you write it out? Scope it out, how long, what it needs, what it needs to be done?
300 00:30:43.470 ⇒ 00:30:52.500 Amber Lin: But I just don’t enforce it as strongly. Like, I have the process, I don’t follow it through to the end, so I think…
301 00:30:52.670 ⇒ 00:30:57.810 Amber Lin: it’s… To make it stricter on that, which…
302 00:30:58.400 ⇒ 00:31:01.129 Amber Lin: I would have some questions on.
303 00:31:01.370 ⇒ 00:31:08.649 Justin Breshears: Let me ask you this, Amber, on your projects that are in flight, are you creating most of the tickets, or are the engineers creating them?
304 00:31:09.050 ⇒ 00:31:12.569 Amber Lin: I usually create the ticket title.
305 00:31:12.710 ⇒ 00:31:21.979 Amber Lin: And I asked during… while I create it, I asked for an estimate and a due date, like, those 3 things and a bare minimum that I do. The content…
306 00:31:22.360 ⇒ 00:31:29.070 Amber Lin: I put a screenshot of the request, but I don’t write it out as…
307 00:31:29.270 ⇒ 00:31:31.170 Amber Lin: Like, as detailed as this.
308 00:31:33.020 ⇒ 00:31:33.889 Justin Breshears: I got you on.
309 00:31:34.200 ⇒ 00:31:42.220 Justin Breshears: Yeah. Like, definitely estimation is something, like, you gotta collab with, but, like, it’s not really, like, super…
310 00:31:42.750 ⇒ 00:31:46.640 Justin Breshears: You know, difficult to write, like, to meet those requirements.
311 00:31:46.760 ⇒ 00:31:51.770 Justin Breshears: I’ll show you some that I only did for myself in here.
312 00:31:54.460 ⇒ 00:31:56.700 Justin Breshears: You’ll see my own linear route.
313 00:31:57.340 ⇒ 00:31:57.990 Amber Lin: Yes.
314 00:31:57.990 ⇒ 00:32:01.139 Justin Breshears: So… I wrote my own…
315 00:32:02.060 ⇒ 00:32:05.359 Justin Breshears: tickets, just to keep track, I guess I can just go to my other shoes here.
316 00:32:06.850 ⇒ 00:32:07.719 Justin Breshears: Here we go.
317 00:32:12.370 ⇒ 00:32:13.239 Justin Breshears: So, I mean…
318 00:32:14.860 ⇒ 00:32:29.370 Justin Breshears: little bit light on the acceptance criteria, because I wrote them for myself, but, it’s not, like, a super heavy lift, just to, like, kind of pull it out. The other thing that I like to do on my project teams is make sure that people are using comments to show progress.
319 00:32:29.750 ⇒ 00:32:33.670 Amber Lin: Yeah, I think the teams use that… our team uses that pretty well.
320 00:32:35.220 ⇒ 00:32:36.470 Justin Breshears: Yeah, sorry.
321 00:32:36.650 ⇒ 00:32:37.849 Justin Breshears: I mean, aside.
322 00:32:38.140 ⇒ 00:32:42.590 Justin Breshears: terribly long, but I feel like these are pretty decent tickets. They got priorities, they got…
323 00:32:42.820 ⇒ 00:32:45.540 Justin Breshears: I don’t know how to estimate on here, I couldn’t find…
324 00:32:45.980 ⇒ 00:32:49.379 Amber Lin: Oh, you will have to enable estimates, so are you.
325 00:32:49.990 ⇒ 00:33:00.180 Amber Lin: under your own project, then you have to go into Settings, and then enable estimates, and then you can choose the type of estimate you want. And I think… Yes.
326 00:33:00.180 ⇒ 00:33:01.470 Justin Breshears: Team Settings.
327 00:33:01.470 ⇒ 00:33:10.780 Amber Lin: Theme settings, and I think in general… And then… enable estimates.
328 00:33:12.930 ⇒ 00:33:20.680 Amber Lin: I think we’re currently using Fibonacci, but it doesn’t matter, since right now it’s just 1… 1 hour equals 1 point, so…
329 00:33:22.560 ⇒ 00:33:23.429 Alexander Lubka: That seems…
330 00:33:23.690 ⇒ 00:33:25.980 Amber Lin: That’s what we started with.
331 00:33:26.530 ⇒ 00:33:31.029 Amber Lin: And then, I really think we should just use 1, 2, 3, 4, 5, 6, 7, 8.
332 00:33:31.030 ⇒ 00:33:32.950 Justin Breshears: I should definitely just use 1, 2, 3, yeah.
333 00:33:32.950 ⇒ 00:33:37.899 Amber Lin: I also want a 0.5, but we don’t have a 0.5, which is very annoying.
334 00:33:37.900 ⇒ 00:33:45.140 Justin Breshears: Well, that’s… that’s good to know, because I was like, how in the world do you estimate things? I couldn’t figure it out, so…
335 00:33:46.140 ⇒ 00:33:56.290 Justin Breshears: And I did put for a task for myself to edit when I find it in Notion, and so I’ve already done that a couple of times. I did see that, like, Fibonacci sequence in one of the Notion docs, so I just deleted it.
336 00:33:56.290 ⇒ 00:34:05.159 Amber Lin: That was really, really old. I think that’s when… that’s when even the hour scale was nonlinear. I think one was, like…
337 00:34:05.610 ⇒ 00:34:09.080 Amber Lin: I think an hour, and then two was, like…
338 00:34:09.400 ⇒ 00:34:15.680 Amber Lin: 2 hours, and then 3 became, like, half a day, or, like, 5 was 2 days. It was… it was a mess.
339 00:34:15.880 ⇒ 00:34:17.469 Amber Lin: But it’s a lot better.
340 00:34:17.960 ⇒ 00:34:18.420 Justin Breshears: Vegas.
341 00:34:18.429 ⇒ 00:34:18.919 Alexander Lubka: Is there…
342 00:34:18.920 ⇒ 00:34:19.649 Justin Breshears: way better.
343 00:34:19.820 ⇒ 00:34:22.150 Alexander Lubka: Is there a way to, like, set requirements for…
344 00:34:22.340 ⇒ 00:34:24.729 Alexander Lubka: When you’re creating a ticket in linear.
345 00:34:24.920 ⇒ 00:34:26.420 Amber Lin: Hmm…
346 00:34:26.429 ⇒ 00:34:31.279 Alexander Lubka: I’m curious if we could, like, make that a hard requirement for some of the things that we want, like the description and…
347 00:34:32.250 ⇒ 00:34:32.770 Justin Breshears: Our roads.
348 00:34:32.770 ⇒ 00:34:33.460 Amber Lin: Let me check.
349 00:34:33.469 ⇒ 00:34:34.539 Justin Breshears: I don’t know.
350 00:34:34.540 ⇒ 00:34:36.239 Amber Lin: Right now.
351 00:34:36.440 ⇒ 00:34:55.560 Amber Lin: I know when I turn something from triage to an actual ticket, I’m required to set priorities, at least, but usually we don’t… we don’t directly create tickets in triage, because it’s… it’s, planned project work. But let me check linear documentation.
352 00:34:56.040 ⇒ 00:35:06.450 Alexander Lubka: Yeah, I wonder if there’s a… for other ticket types, if you could set the record… I’m sure you can, somehow. I work… I mean, I work in Jira, so that you can… you can do it there, so I’m sure this… you could probably do it somewhere.
353 00:35:06.620 ⇒ 00:35:07.040 Amber Lin: Hmm.
354 00:35:07.040 ⇒ 00:35:11.189 Justin Breshears: I also work in JIRA, so, yeah, I’m still learning linear.
355 00:35:11.370 ⇒ 00:35:12.100 Alexander Lubka: Yeah.
356 00:35:12.680 ⇒ 00:35:16.809 Alexander Lubka: But I think if we can agree on, at some point, what are…
357 00:35:17.450 ⇒ 00:35:23.160 Alexander Lubka: our requirements, and then educate the team on the requirements for ticket quality.
358 00:35:23.660 ⇒ 00:35:25.160 Alexander Lubka: And force them to do it.
359 00:35:27.810 ⇒ 00:35:28.690 Justin Breshears: Absolutely.
360 00:35:29.150 ⇒ 00:35:31.700 Justin Breshears: Then I had this one for this week,
361 00:35:33.060 ⇒ 00:35:36.789 Justin Breshears: I mentioned this to the team this week, this past week, but, like.
362 00:35:37.830 ⇒ 00:35:43.839 Justin Breshears: I think we should have, like, a standardized status report that we send out for our clients at the end of the week, because I saw there was some, like.
363 00:35:44.350 ⇒ 00:35:52.869 Justin Breshears: struggle with the weekly updates to the clients. Like, whenever Tom sent one, that Rico was gonna send to a client that was, like, very not…
364 00:35:53.940 ⇒ 00:35:58.469 Justin Breshears: filled out. He basically was like, this looks like we didn’t do anything.
365 00:35:59.250 ⇒ 00:36:07.079 Justin Breshears: So I would love to create, like, a status report template that, like, has just a standard of information that we need to send weekly to our clients.
366 00:36:07.080 ⇒ 00:36:07.760 Amber Lin: Yeah.
367 00:36:08.090 ⇒ 00:36:09.010 Amber Lin: Great.
368 00:36:09.930 ⇒ 00:36:16.520 Justin Breshears: I just talked a lot, but that’s kind of where my head’s been at, initially, so I’ve been wanting to, like, kind of…
369 00:36:16.900 ⇒ 00:36:26.000 Justin Breshears: half, like, get up to speed on, like, the clients and the projects themselves, and then half, like, also think through, like, what processes and improvements could I see and help out with.
370 00:36:27.760 ⇒ 00:36:40.210 Amber Lin: Exciting. I… well, I want to know where I can help, or what type you can assign to me. I can do, like, a first draft, and then you can edit, so you… it can make your life easier. Just let me know.
371 00:36:40.210 ⇒ 00:36:40.810 Justin Breshears: Yeah.
372 00:36:40.810 ⇒ 00:36:41.730 Amber Lin: To help.
373 00:36:41.930 ⇒ 00:36:59.370 Justin Breshears: Yeah, I’m gonna need you on a lot of the stuff, because I just still don’t know a ton of, like, the current processes of what we do. That’s why I think, let’s first all of us, like, agree on, like, this SOP template and the language and stuff like that that Alex mentioned. That way then, like, you know, we can divvy it up and
374 00:36:59.470 ⇒ 00:37:08.849 Justin Breshears: we’re gonna have a consistency of look and feel to those, if we agree on, like, okay, here’s our template that we use. Okay, you can do these, I can do these, and then divide and conquer it.
375 00:37:11.040 ⇒ 00:37:16.310 Alexander Lubka: Yeah, so I think the first step, Justin, send out the templates and SOPs that you want us to take a look at. We’ll get into…
376 00:37:16.310 ⇒ 00:37:16.730 Justin Breshears: Oh, dear.
377 00:37:16.730 ⇒ 00:37:22.400 Alexander Lubka: You can acknowledge and get in hard sync on those in, in Slack.
378 00:37:22.400 ⇒ 00:37:23.540 Justin Breshears: async? Yep.
379 00:37:23.790 ⇒ 00:37:28.810 Alexander Lubka: And then, for the ones that are… that we all agree on.
380 00:37:28.990 ⇒ 00:37:44.610 Alexander Lubka: I think… well, we can determine the next steps on them. I think, like, for example, the Sprint Lifecycle one that would… we talked about, setting… you setting up some time with Rico and Amber once we’re all in sync on that, to just review with them. I could see a similar thing going on with, like, the ticket quality one.
381 00:37:44.800 ⇒ 00:37:53.299 Alexander Lubka: And whatever other ones you have, so I think the next step probably is, like, implementation and education for those when needed, and we’ll determine that.
382 00:37:54.040 ⇒ 00:38:09.980 Alexander Lubka: And that’s where you come in, too, is like, you’re gonna have to work with the teams that you have that are, that we agree on using them, so implementation and education. I mean, I think we probably do a session with Justin, just the first one, but you’re gonna have to help hold them accountable once it’s implemented.
383 00:38:12.350 ⇒ 00:38:13.310 Amber Lin: Yeah.
384 00:38:15.420 ⇒ 00:38:19.040 Justin Breshears: 180s, you know… Slack, networking.
385 00:38:20.430 ⇒ 00:38:23.039 Alexander Lubka: And then I’m gonna review… and then I’m gonna…
386 00:38:24.130 ⇒ 00:38:26.799 Alexander Lubka: Make sure that the language in the…
387 00:38:27.200 ⇒ 00:38:37.240 Alexander Lubka: initiation SOP, or whatever it’s called, matches what’s in… or pretty much anything that you have that… I’m gonna take a look at. I’ll just make sure it matches other documentation we have.
388 00:38:37.820 ⇒ 00:38:38.430 Justin Breshears: Perfect.
389 00:38:41.710 ⇒ 00:38:44.710 Alexander Lubka: The next thing… anything else on that, Justin?
390 00:38:45.860 ⇒ 00:38:50.580 Justin Breshears: That’s pretty much a lot of what I’ve been focusing on lately, so I think that covers it.
391 00:38:50.580 ⇒ 00:38:52.020 Alexander Lubka: Awesome. Good stuff.
392 00:38:52.380 ⇒ 00:39:00.030 Alexander Lubka: The next thing I had is I put together a process doc for, client communication and client feedback.
393 00:39:00.720 ⇒ 00:39:03.400 Alexander Lubka: Did you guys have a chance to look at that yet?
394 00:39:03.400 ⇒ 00:39:07.130 Amber Lin: Mmm, I took a skim. I have not added comments.
395 00:39:08.010 ⇒ 00:39:08.620 Alexander Lubka: Okay.
396 00:39:09.630 ⇒ 00:39:27.509 Alexander Lubka: I got a request to put this together, and so I wanted to go over it with you guys and just see if you had any feedback on it. I got feedback that sometimes with, PMs and account executives that,
397 00:39:27.650 ⇒ 00:39:30.569 Alexander Lubka: The communication isn’t filtered,
398 00:39:31.150 ⇒ 00:39:44.629 Alexander Lubka: between the… those people and the engineering teams, and I think it’s important to… it’s a PM and exec… account executive’s responsibility to do that. I don’t think it’s really helpful for…
399 00:39:44.630 ⇒ 00:39:52.909 Alexander Lubka: engineering teams to hear that noise. I think it’s our responsibility to kind of filter that for them and create actual items from it.
400 00:39:52.920 ⇒ 00:40:05.349 Alexander Lubka: So, I created this process doc, that goes over, like, intaking of, feedback. So, like, if we get feedback from, like, an internal or an external Slack channel.
401 00:40:05.350 ⇒ 00:40:15.510 Alexander Lubka: or email, or any other way that, you know, how to respond, or when to respond to it, like, acknowledging it within 24 hours, or if there’s an SLA for that, for that client.
402 00:40:15.510 ⇒ 00:40:20.389 Alexander Lubka: what other one, we need to follow. I also like to, to…
403 00:40:20.570 ⇒ 00:40:32.499 Alexander Lubka: I reference, like, a project leadership team of a PM, an account executive, and an engineering lead, that they can initially assess that feedback that’s received.
404 00:40:32.580 ⇒ 00:40:44.059 Alexander Lubka: And determine the urgency of the request, and the scope of it, and how that may impact other project work. If it’s, like, a high… if it’s, like, this data sucked, and you guys…
405 00:40:44.060 ⇒ 00:40:59.190 Alexander Lubka: you guys need to do something about it from the client’s perspective. This team reviewing it, kind of being that filter and initial assessment of it, of like, okay, well, why does it suck? What will we need to do to change or to make the client happy? Is that the highest priority thing?
406 00:40:59.190 ⇒ 00:41:11.319 Alexander Lubka: Most likely, yes, and how that impact the current sprint or the current increment of work that we have, and then creating those actionable items that you can then share with the team, so creating tickets in linear with that,
407 00:41:11.380 ⇒ 00:41:26.760 Alexander Lubka: creating a… or prioritizing other things that you may be working on to do that, and then doing the impact analysis that we have, Amber, of like, okay, well, we can do this request, it might impact us to deliver X, like, a sprint later, or a week later, or something, are you okay with that? Just making
408 00:41:27.120 ⇒ 00:41:33.680 Alexander Lubka: on the same page for that. And then communicating that to the cl… so communicating that to the client, the impact,
409 00:41:33.950 ⇒ 00:41:48.599 Alexander Lubka: and providing a clear response, and a timeline, and getting their approval for that. It’s like, if we have to make changes to this, that it’s gonna be a week, are you okay with that? Yes, okay, great. And then talking to the project team about it, saying, like, we got this feedback, and not…
410 00:41:49.500 ⇒ 00:41:52.609 Alexander Lubka: you know, not highlighting in a necessarily negative way, just, like.
411 00:41:53.030 ⇒ 00:42:11.919 Alexander Lubka: but more of a way of, like, that… in a way that’s neutral, that doesn’t have any emotion to it, and just that, we need to make this change here, the action items, you know, do you… are you guys all in sync on that? If they are, I want it to be a back-and-forth conversation with the engineering team of what those actionable items are.
412 00:42:11.920 ⇒ 00:42:24.720 Alexander Lubka: size them, scope them, and then add them to the sprint, and then reorganize other things that need to be done. And then just the final step on here is follow-up and closure, and just, like, tracking it, making sure the client knows that that’s been added to our sprint, we’re working on it.
413 00:42:24.720 ⇒ 00:42:44.420 Alexander Lubka: That it’s… when it’s gonna be done, updates on it, depending on the size of it, and then when it’s done, and it’s resolved, that they’re happy with it, and the issue is no longer there. And then using the opportunity as a retro to, lessons learned on… or Sprint Retro, lessons learned on why that happened, any improvements we can make for resolving these types of issues in the future.
414 00:42:45.040 ⇒ 00:42:47.749 Amber Lin: Yeah, I… I think…
415 00:42:47.980 ⇒ 00:43:01.320 Amber Lin: I want to have a further step of guidance of what type of feedback warrants, like, maybe we have templates or specific responses, because I understand the…
416 00:43:01.540 ⇒ 00:43:11.190 Amber Lin: mindset, or the process of this feedback, and the principles, I think this document stakes it very clearly. But I think there’s different types of feedback. Some is…
417 00:43:11.390 ⇒ 00:43:18.209 Amber Lin: about velocity issues, some it’s about communication issues, and I… I…
418 00:43:19.110 ⇒ 00:43:34.350 Amber Lin: I think I would benefit from a little bit more guidance on specific examples and scenarios, and how to phrase communication to the engineers, how to phrase communication to the clients, etc. Maybe that’s something I can work with Justin on.
419 00:43:36.280 ⇒ 00:43:41.670 Alexander Lubka: Yeah, totally. I think this is more specific to, like, you know, project…
420 00:43:41.780 ⇒ 00:43:47.610 Alexander Lubka: Based issues, like quality, or… this is more like deliverable-based issues?
421 00:43:50.970 ⇒ 00:43:53.539 Alexander Lubka: But yeah, I’m… I’m sure Justice.
422 00:43:53.540 ⇒ 00:44:00.980 Justin Breshears: Like, if a client says, our data engineer sucks, and it’s just, like, a client ranting and venting, right?
423 00:44:01.410 ⇒ 00:44:04.090 Justin Breshears: Now, it may not necessarily be, like, great
424 00:44:04.270 ⇒ 00:44:07.910 Justin Breshears: Feedback that needs to, like, go to that engineer directly.
425 00:44:07.910 ⇒ 00:44:09.030 Alexander Lubka: That sort of thing.
426 00:44:09.200 ⇒ 00:44:09.870 Alexander Lubka: It’s more like…
427 00:44:09.870 ⇒ 00:44:17.859 Justin Breshears: that so many times, where, like, clients just say stuff, and I’m like, okay, like, take what’s, you know, helpful to learn from, and then…
428 00:44:18.170 ⇒ 00:44:19.350 Justin Breshears: Throw away the rest.
429 00:44:19.940 ⇒ 00:44:20.440 Amber Lin: Hmm.
430 00:44:20.440 ⇒ 00:44:22.460 Alexander Lubka: Yeah, I think it’s, like, it’s a must you have to build.
431 00:44:23.140 ⇒ 00:44:28.310 Amber Lin: And, like, if there’s any… anything actual from that, like, if it’s just, like, the engineer sucks, like.
432 00:44:28.310 ⇒ 00:44:29.170 Alexander Lubka: That’s…
433 00:44:29.340 ⇒ 00:44:40.659 Alexander Lubka: Okay, thank you, got it, heard. If it’s like, okay, the data… or this feature isn’t working that you delivered, or this data sucks, that’s an actionable thing that you… you should bring to that group.
434 00:44:40.830 ⇒ 00:44:59.790 Alexander Lubka: AE and engineering lead, and discuss, and, like, how can we make that change? Or, like, yeah, if the client’s not happy with the deliverable, it’s, yeah, we can… I guess we could build that muscle, and you could incorporate Justin, and you can CC me if I can get to a timely manner of, like, you know, if you’re getting feedback from clients.
435 00:45:00.750 ⇒ 00:45:04.789 Alexander Lubka: But… yeah. Do you have, like, an example of one that, like.
436 00:45:04.790 ⇒ 00:45:18.429 Amber Lin: Not presently, I just foresee issues mostly in, this is too late. We’ve asked for this a long time ago. That’s the main one that we get. I think our quality most of the time is pretty good. It’s mostly that we’re…
437 00:45:18.450 ⇒ 00:45:34.559 Amber Lin: sometimes late. And, that’s one thing, and two, maybe a separate issue of how do we proactively ask for feedback and have a system of addressing it. Because I don’t want to wait for the client to come to us, say, you guys are…
438 00:45:34.800 ⇒ 00:45:47.470 Amber Lin: doing this wrong, and I… I want to have at least a periodic check-in, but I don’t think we’ve… we wanted to. We asked the client, but they haven’t got back to us, or it just didn’t get initiated. So, two things.
439 00:45:48.620 ⇒ 00:46:04.129 Alexander Lubka: I think there’s a couple of opportunities for that. I think, one, you could do… offer to do a demo or sprint review with them, to show the incremental work, to make sure they’re in the loop, and I think you do that with some of your clients, just, like, regular touchpoints. They also… status report is a good opportunity for that, too, that Justin’s gonna help you on.
440 00:46:04.130 ⇒ 00:46:11.709 Alexander Lubka: With you pushing that information to them of the status of the project. But it also is, you know.
441 00:46:11.710 ⇒ 00:46:32.070 Alexander Lubka: that’s where you can call out if the project is falling behind, too. And it’s, you know, it’s your responsibility as a PM to, you know, call it out when a project is running late, why it’s running late, and what you’re gonna do about it, and just communicating that regularly with them. It might not be your fault, you know, if you’re waiting on data from a client that you need, and you keep calling it out, you keep calling it out.
442 00:46:32.070 ⇒ 00:46:35.800 Alexander Lubka: You also can use escalation paths, too, for stuff like that.
443 00:46:35.800 ⇒ 00:46:44.079 Alexander Lubka: If you need to escalate it to different parts of… or different people on their side, different stakeholders, if you need to… well, that’s a great time if you need to involve UTAM.
444 00:46:44.280 ⇒ 00:46:52.029 Alexander Lubka: If you’re not getting what you need, but you… that’s… those reports and those ceremonies are opportunity… mainly opportunities to call those things out.
445 00:46:52.490 ⇒ 00:46:52.990 Amber Lin: Hmm.
446 00:46:52.990 ⇒ 00:46:54.250 Alexander Lubka: Jess, anything like that?
447 00:46:54.700 ⇒ 00:46:55.380 Amber Lin: Yeah.
448 00:46:55.380 ⇒ 00:46:57.010 Justin Breshears: Spot on.
449 00:46:57.320 ⇒ 00:47:12.830 Amber Lin: I think we currently have some parts of it in the sprint review, in the status report. I usually talk about the risks, and if something’s behind, I have a section for that, but…
450 00:47:13.780 ⇒ 00:47:25.809 Amber Lin: Yeah, I think… I just feel like our velocity is the main thing, but that might be a cause of our, not-so-great planning or capacity planning. So, would like to…
451 00:47:26.420 ⇒ 00:47:28.319 Amber Lin: address those issues.
452 00:47:28.970 ⇒ 00:47:33.279 Justin Breshears: Yeah, I think you’ll find in my, like, sprint management doc that I’m writing, like.
453 00:47:33.860 ⇒ 00:47:43.229 Justin Breshears: those things that I’m writing in there will help with that issue, because you’re… you’re looking at it in just more of a bite-sized chunk, in just a week at a time versus two.
454 00:47:43.360 ⇒ 00:47:53.530 Justin Breshears: you are… you’re having the engineers, like, commit to the work that is being put in the sprint, versus right now it’s just kind of, like, more fluid, what comes in and out.
455 00:47:54.010 ⇒ 00:47:59.440 Justin Breshears: And then you’re holding them accountable to that. If it doesn’t get done, Why?
456 00:47:59.820 ⇒ 00:48:04.399 Justin Breshears: Right? You committed to, you know, 40 points worth of work this week.
457 00:48:04.530 ⇒ 00:48:15.459 Justin Breshears: why did you only get 30 done? You know, did you run into complexity on one of the tasks and it took longer? Okay, like, then what’s adjusted over there? But,
458 00:48:15.610 ⇒ 00:48:27.199 Justin Breshears: did the customer overload you with ad hoc requests, and then all of a sudden you had, you know, 40 points committed to, but you took on 10 additional points of ad hoc work? Stuff like that. So…
459 00:48:27.300 ⇒ 00:48:43.940 Justin Breshears: I think some of that stuff will really help with, like, any kind of velocity complaints. But that’s… that’s stuff we need to manage closely, because I’ve been here a week, and I’ve seen that issue spoken of a lot already in projects. So we definitely need to be on top of that. One thing I talked to Irishman about, too, too, is
460 00:48:44.580 ⇒ 00:49:03.169 Justin Breshears: building in monthly checkpoints with the decision makers from these clients, to gather feedback and their thoughts on, like, satisfaction, basically. Yeah. And we talked about it today in the context of, like, making renewal conversations easier.
461 00:49:03.600 ⇒ 00:49:10.479 Justin Breshears: But I think it’s also gonna be an overall boost to our delivery quality for.
462 00:49:10.980 ⇒ 00:49:11.510 Amber Lin: Yeah.
463 00:49:11.510 ⇒ 00:49:22.840 Justin Breshears: This is not for, like, the delivery teams at all, so it wouldn’t be, like, the engineers or delivery people, like, the people on the ground on the client side. It wouldn’t be for our engineers, whatever. It’d be for, like, the PM,
464 00:49:23.260 ⇒ 00:49:28.389 Justin Breshears: the AE, or, you know, Utom or Robert, who owns the account.
465 00:49:29.140 ⇒ 00:49:36.630 Justin Breshears: And then the client, like, decision makers, and it’d be just, hey, like, want to check in, see how y’all are liking it? Are you… are we delivering the value that you want?
466 00:49:37.100 ⇒ 00:49:38.030 Amber Lin: I’m not.
467 00:49:38.130 ⇒ 00:49:42.950 Justin Breshears: We’ve been wanting to do that, we’ve done it here and there, but it’s…
468 00:49:42.950 ⇒ 00:49:50.089 Amber Lin: It has not been systematically enforced, and I would love to see that happen. It’s just…
469 00:49:50.350 ⇒ 00:49:55.060 Amber Lin: Like, some… I tried to push it, we tried… Uten also tried to push it, it just didn’t happen.
470 00:49:55.290 ⇒ 00:49:57.490 Amber Lin: So, we’ll love your help there.
471 00:49:57.870 ⇒ 00:50:04.520 Justin Breshears: I feel like there’s a lot of that going around, where you’re saying, like, hey, we would love to do this, but, like, it’s not being enforced, whatever, so,
472 00:50:04.570 ⇒ 00:50:18.649 Justin Breshears: and I’ll play, like, as bad a cop as I need to coming in, but, like, I think this is a great opportunity, as we’re, like, building out these PM practices, to start being the ones that, like, enforce these things. So, like, when I run a project, like.
473 00:50:19.660 ⇒ 00:50:34.680 Justin Breshears: I don’t really, like, give it an option of, like, you need to submit your time card, like, you need to, you know, finish the work that you committed to, or give, like, an explanation why, you know, stuff like that. It’s just part of, like, managing the project to me, is, like.
474 00:50:35.370 ⇒ 00:50:41.329 Justin Breshears: just being that, like, strong leader of it, and, like, not really just being like, well, I would like you to do this, but then, like, letting it slide if it doesn’t, you know?
475 00:50:41.330 ⇒ 00:50:41.970 Amber Lin: Yeah.
476 00:50:42.140 ⇒ 00:50:48.459 Amber Lin: That… I will have a lot to learn on that front. That has been my biggest challenge.
477 00:50:48.460 ⇒ 00:50:52.629 Justin Breshears: It’s cause you’re such a nice person, which is not a bad thing, but…
478 00:50:53.110 ⇒ 00:50:58.830 Justin Breshears: Yeah, we… it is definitely, like Alex said, a muscle to work at and to grow.
479 00:51:00.160 ⇒ 00:51:10.789 Alexander Lubka: Amber, do you have chats with, like, your… you know, Robert… I’m sure Robert’s mostly the account… and Utam are mostly account executives, like, do you have chats with them and, like, the engineering leads for all your projects?
480 00:51:10.790 ⇒ 00:51:18.100 Amber Lin: I have bi-weekly chats with Utam. Robert, we talk ad hoc, not that much.
481 00:51:18.100 ⇒ 00:51:20.940 Alexander Lubka: I’m sorry, I’m sorry, like, I mean, like, a Slack chat.
482 00:51:20.940 ⇒ 00:51:22.499 Amber Lin: Oh, yeah, I do.
483 00:51:22.500 ⇒ 00:51:33.710 Alexander Lubka: Okay. So that’s, like, if you’re not sure, and you can include Justin if you feel comfortable in any of those, when the time arises, but, like, if you’re getting feedback, you can always… that’s your first place to go, pretty much.
484 00:51:33.710 ⇒ 00:51:34.170 Amber Lin: Hmm.
485 00:51:34.170 ⇒ 00:51:53.360 Alexander Lubka: It’s not… it’s not solely you in this doc I wrote, it’s a collective thing, so if you’re getting feedback, you’re not sure, put it in there. If you’re really not sure, you can include Justin and me if you need to. But, like, it’s a… it’s a… that’s… I want that… the whole point is for it to be shielded from the engineering team, but you have that collective…
486 00:51:53.840 ⇒ 00:52:12.389 Alexander Lubka: to make these decisions. If, ultimately, if you’re not sure, if you’re getting feedback from a client and you’re not sure, go there first. It’s like, hey, I’m getting this, do you think this is, like, a signal of something actionable here, or is this just them complaining? And maybe Robert or Justin’s just like, yeah, no, don’t worry about it. Or, you’ll get the signal of, like, yeah, this is something we need to talk about as a team.
487 00:52:13.180 ⇒ 00:52:14.060 Amber Lin: I see.
488 00:52:14.750 ⇒ 00:52:26.059 Alexander Lubka: So you have that… You can also tell… tell your clients, like, we’re always open to feedback. Like, you have those different touchpoints, and modes that we’ve already talked about, but…
489 00:52:26.740 ⇒ 00:52:40.429 Alexander Lubka: you can always let them know, we’re always open to feedback. If you, like, at the end of a meeting or something, like, if you ever have anything, let me know, happy to discuss it, like, we’re always looking to improve. That’s always an op… nobody’s ever going to discount you for wanting feedback.
490 00:52:40.840 ⇒ 00:52:44.040 Amber Lin: Hmm, yeah. I think feedback is…
491 00:52:44.100 ⇒ 00:53:02.150 Amber Lin: usually welcomed, I just want us to enforce the feedback that was given, or else the client’s gonna start not wanting to, or, like, they won’t view our, like, our actionability as positively if we don’t do anything about it.
492 00:53:02.150 ⇒ 00:53:02.630 Alexander Lubka: Oh, totally.
493 00:53:02.630 ⇒ 00:53:03.690 Amber Lin: Yeah.
494 00:53:04.530 ⇒ 00:53:08.770 Alexander Lubka: I know we don’t have that much time left, so I want to get to the… I have a couple other topics.
495 00:53:09.230 ⇒ 00:53:11.180 Alexander Lubka: Just, just…
496 00:53:11.180 ⇒ 00:53:12.040 Justin Breshears: much.
497 00:53:12.940 ⇒ 00:53:17.070 Alexander Lubka: Talk now, this is great. It’s our first one. We had to talk about the Cowboys. I didn’t know that about you.
498 00:53:18.350 ⇒ 00:53:19.040 Justin Breshears: Yeah.
499 00:53:19.990 ⇒ 00:53:26.960 Justin Breshears: I’m also an Aggie, so if you know anything about Texas A&M, we’re also heartbreaking, so I’m just a tragic sports fan.
500 00:53:28.240 ⇒ 00:53:31.190 Alexander Lubka: It’s better than these guys up in New York, so don’t worry about it.
501 00:53:32.940 ⇒ 00:53:38.510 Alexander Lubka: I wanted to talk about… last time I talked to Justin, he was unclear of what projects he can pick up.
502 00:53:38.680 ⇒ 00:53:42.360 Alexander Lubka: Do you feel more confident about that, or do you still need more guidance on that, Justin?
503 00:53:42.610 ⇒ 00:53:53.740 Justin Breshears: So, we identified Ellie as one, but as of today’s delivery of excellence, I just heard that Ellie was on hold until we get the renewal or the next contract signed.
504 00:53:53.890 ⇒ 00:53:54.840 Justin Breshears: So…
505 00:53:55.070 ⇒ 00:54:00.330 Justin Breshears: I am happy and open to take any of the other ones that are coming in, like an interlude is coming in.
506 00:54:01.350 ⇒ 00:54:01.670 Amber Lin: Yeah.
507 00:54:01.670 ⇒ 00:54:03.520 Justin Breshears: Just start up the new one.
508 00:54:03.900 ⇒ 00:54:04.840 Amber Lin: Yeah, I think…
509 00:54:04.840 ⇒ 00:54:05.929 Justin Breshears: other than I can take.
510 00:54:05.930 ⇒ 00:54:25.100 Amber Lin: I think Utam wanted you to take, the new ones coming in, because we will have remote… Remo spun off of Eden, so they’re… they’re a separate client, and then I know there’s another one that’s signing. So I… we can ask Utam which one to take.
511 00:54:25.960 ⇒ 00:54:31.529 Justin Breshears: Perfect. And yeah, I think that’s fine if we just want to have me on the new ones coming in.
512 00:54:33.470 ⇒ 00:54:34.080 Alexander Lubka: Okay.
513 00:54:35.020 ⇒ 00:54:39.960 Justin Breshears: Insomnia’s not gonna take a lot of time, like, even according to Robert, like, it’s a low-touch…
514 00:54:40.400 ⇒ 00:54:42.900 Justin Breshears: Because it’s really only…
515 00:54:43.030 ⇒ 00:54:49.669 Justin Breshears: I gotta find out why Casey is spending 15 and a half hours a week on this project, because that seems way too high.
516 00:54:49.670 ⇒ 00:54:55.370 Amber Lin: His hours the week before was not that high. Let me just double check.
517 00:54:55.550 ⇒ 00:54:56.269 Amber Lin: It’s out.
518 00:54:56.270 ⇒ 00:55:00.439 Justin Breshears: I need to get… I need to get a handle on what he’s doing.
519 00:55:01.370 ⇒ 00:55:07.230 Justin Breshears: Because that’s definitely affecting our margin on that. But really, this should be, like, a mainly Shreya project going forward.
520 00:55:07.930 ⇒ 00:55:09.990 Justin Breshears: Devote 10 hours a week to it, so…
521 00:55:09.990 ⇒ 00:55:10.370 Amber Lin: Yes.
522 00:55:10.370 ⇒ 00:55:13.989 Justin Breshears: That one’s not gonna take a lot of time. I am meeting the client tomorrow morning, though.
523 00:55:13.990 ⇒ 00:55:14.800 Amber Lin: Huh.
524 00:55:14.800 ⇒ 00:55:17.290 Justin Breshears: So I’ll get a chance to…
525 00:55:17.620 ⇒ 00:55:19.270 Justin Breshears: Interact with them a little bit.
526 00:55:20.070 ⇒ 00:55:20.640 Amber Lin: data.
527 00:55:20.970 ⇒ 00:55:34.359 Amber Lin: I looked at Casey’s hours, seems like, this month, weekly, he has been spending around, like, 16, 16, 17 hours, so, probably should talk to him and ask.
528 00:55:37.030 ⇒ 00:55:40.350 Justin Breshears: Because that also should be going down. The more he automates that process…
529 00:55:40.350 ⇒ 00:55:41.260 Amber Lin: Hmm.
530 00:55:41.260 ⇒ 00:55:43.470 Justin Breshears: The less time you should be spending.
531 00:55:43.620 ⇒ 00:55:47.439 Amber Lin: Yeah. So, we should… we should go ask him.
532 00:55:48.010 ⇒ 00:55:51.320 Alexander Lubka: So, Ellie’s on pause, Insomnia Cookies, you’re starting.
533 00:55:52.260 ⇒ 00:55:56.830 Alexander Lubka: Remo is… hasn’t… Signed a contract yet?
534 00:55:58.640 ⇒ 00:56:09.600 Amber Lin: Remo, they’re adjusting the contract, so I think it’s pretty much said, they’re just adjusting a few details. I think just naming and who’s responsible for what.
535 00:56:10.090 ⇒ 00:56:14.110 Justin Breshears: Oh yeah, that was the one where they said it was just… they wanted to send it to a different person for a second.
536 00:56:14.580 ⇒ 00:56:15.509 Justin Breshears: was out there.
537 00:56:16.070 ⇒ 00:56:18.610 Alexander Lubka: Okay. Interlude Ricoh’s fine?
538 00:56:20.350 ⇒ 00:56:33.210 Amber Lin: So far, Rico’s managing it pretty fine, but we’re starting new scope, so, might be harder to manage now, because before it was very ad hoc, or it was just very low touch.
539 00:56:33.460 ⇒ 00:56:37.310 Amber Lin: And Utum was mostly on it, so maybe…
540 00:56:37.680 ⇒ 00:56:44.300 Amber Lin: now we can switch it from Rico, we should ask, because I don’t know the new scope on Interlude.
541 00:56:45.010 ⇒ 00:56:55.559 Justin Breshears: So, I know Rico’s, like, is… ideally wants to be, like, more operational and things like that in the company. Is the idea to have him continue PMing, or do we want to, like, get him…
542 00:56:56.150 ⇒ 00:56:57.359 Justin Breshears: off of PMM.
543 00:56:57.360 ⇒ 00:57:02.320 Amber Lin: Well, Upsom said we could keep him there, because he is pretty…
544 00:57:02.610 ⇒ 00:57:17.739 Amber Lin: he’s pretty good, in terms of asking people to do things, and I think we think he has potential to be a PM. He is also interested, so if we need hands, I think he’s a good person to help.
545 00:57:17.740 ⇒ 00:57:21.549 Alexander Lubka: is… or… so I have them on default and interlude right now, those are clients.
546 00:57:21.880 ⇒ 00:57:23.830 Alexander Lubka: Sing… projects.
547 00:57:27.640 ⇒ 00:57:30.060 Justin Breshears: I know in the case of default, though, like, UTAM is really…
548 00:57:30.060 ⇒ 00:57:31.020 Amber Lin: was there.
549 00:57:31.020 ⇒ 00:57:31.960 Justin Breshears: a charge there.
550 00:57:31.960 ⇒ 00:57:35.870 Amber Lin: Yeah, and then I’ll interlude, I think Sam is…
551 00:57:36.610 ⇒ 00:57:40.100 Amber Lin: I forgot who was there, but Uchang was also there, so…
552 00:57:40.960 ⇒ 00:57:50.140 Alexander Lubka: So, I could see a scenario where, you know, maybe Justin helps with those, if it’s… if they’re still Ootom-heavy, to try to get them off of that.
553 00:57:51.460 ⇒ 00:57:59.640 Alexander Lubka: having Rico as some sort of support, but Rico, I don’t think Rico should be client-facing. And it doesn’t sound like he is right now, because of Uten, though, and that’s…
554 00:57:59.640 ⇒ 00:58:00.880 Justin Breshears: Exactly.
555 00:58:00.880 ⇒ 00:58:01.800 Alexander Lubka: solution.
556 00:58:02.700 ⇒ 00:58:09.870 Justin Breshears: He’s on UTAM projects for that reason, so yeah, I think he could run, like, internal PMing well.
557 00:58:10.340 ⇒ 00:58:19.399 Justin Breshears: And then, yeah, get him off of these, and I would love to hop on those and get Utam, like, less involved with delivering.
558 00:58:22.910 ⇒ 00:58:28.160 Alexander Lubka: So can we try to… yeah, can we try to do that for interlude and default?
559 00:58:30.170 ⇒ 00:58:36.770 Amber Lin: Sure, let’s ask in the… in the project management channel, since, Ellie is paused.
560 00:58:37.520 ⇒ 00:58:38.100 Alexander Lubka: Okay.
561 00:58:39.520 ⇒ 00:58:43.980 Alexander Lubka: So, Justin… We’re gonna see if we could get you Interlude.
562 00:58:44.810 ⇒ 00:58:49.640 Alexander Lubka: default… And then you’d have insomnia.
563 00:58:50.420 ⇒ 00:58:54.379 Alexander Lubka: So you… and then maybe you… and then we’ll see what else comes in? Does that sound fair?
564 00:58:54.890 ⇒ 00:58:56.410 Justin Breshears: Yeah, so they’re blaming me.
565 00:58:56.580 ⇒ 00:59:05.180 Alexander Lubka: And then that should buy… with the goal of buying some time back for Uptam on those two, and then Amber, you’re gonna be focusing on Eden, Urban Stems, and ABC, is that right?
566 00:59:06.610 ⇒ 00:59:08.300 Alexander Lubka: Okay, that sounds good to me.
567 00:59:08.830 ⇒ 00:59:10.500 Justin Breshears: Yeah, that looks like a good plan.
568 00:59:10.650 ⇒ 00:59:11.340 Alexander Lubka: Okay.
569 00:59:11.720 ⇒ 00:59:22.279 Alexander Lubka: And then the last thing I had on here was, that request for PM support for some of the internal teams, like AI, sales, and data.
570 00:59:22.680 ⇒ 00:59:28.419 Alexander Lubka: how does that fit into… like, what is… what kind of sport do they need? Do we have an idea of that?
571 00:59:29.380 ⇒ 00:59:41.520 Amber Lin: For the AI team, it’s low priority compared to the client projects. They do have a few things, and Sam is leading there. I think they just need some organization
572 00:59:41.520 ⇒ 00:59:52.749 Amber Lin: And then check-ins to push things along to make sure things actually get done. On the sales team, I don’t have much context yet, I just,
573 00:59:52.870 ⇒ 00:59:58.559 Amber Lin: Had a call with Justina earlier. I think similarly,
574 00:59:58.900 ⇒ 01:00:10.510 Amber Lin: A lot of smaller tasks than low complexity tasks, but they probably also need… might need some keeping track of, you know, just pushing things along.
575 01:00:11.230 ⇒ 01:00:21.049 Alexander Lubka: Can we… can we, like, tran… do you think we could transition Rico onto doing whatever the PM support is for those while we get Justin onto the client-facing stuff?
576 01:00:21.050 ⇒ 01:00:37.829 Amber Lin: Yeah, I think that totally works. I think maybe he… Rico will need some help with the initial organizing, which I can help. I’ll help him group it into projects, and then, like, watch him run, like, one round of rituals, and I think he’s good to go.
577 01:00:38.900 ⇒ 01:00:43.680 Alexander Lubka: Okay. So can we first, like, define what each of those teams need?
578 01:00:44.260 ⇒ 01:00:46.509 Amber Lin: Yes, we need to do that.
579 01:00:47.130 ⇒ 01:00:51.709 Alexander Lubka: And so how can we do that? Is that just you and Rico, or you and Rico and somebody else?
580 01:00:51.710 ⇒ 01:01:04.530 Amber Lin: Sales would be Robert, AI would be Sam, and then I can get advice from Utam. Marketing, Rico’s already leading, so it’s just sales and AI that we need to look at.
581 01:01:05.220 ⇒ 01:01:07.020 Alexander Lubka: Is data a different team?
582 01:01:07.020 ⇒ 01:01:17.959 Amber Lin: Data is, though… data side… I don’t know how… I don’t know how much we’re actually doing there. It seems like it’s just a wish.
583 01:01:18.220 ⇒ 01:01:27.589 Amber Lin: That does some tasks when he gets time. Utom does some tasks when he gets time. Because there’s no set capacity, it’s very hard to plan.
584 01:01:28.350 ⇒ 01:01:29.080 Alexander Lubka: Okay.
585 01:01:29.450 ⇒ 01:01:32.970 Alexander Lubka: Is there a marketing… or do these teams have their own meetings?
586 01:01:32.970 ⇒ 01:01:43.069 Amber Lin: Marketing does, have their rituals, their stand-ups, retros, planning, they have all that. Ai team has their stand-ups.
587 01:01:43.210 ⇒ 01:01:55.290 Amber Lin: with Utam right now, I think with Sam right now. And then the sales team, I think they have their planning, I don’t know if they have at other rituals. I’ve been out of touch with the sales team.
588 01:01:55.870 ⇒ 01:02:05.750 Alexander Lubka: Okay, can we plug, I can put a message in the channel, but can we plug Rob, Rico? So, Rico entered this, whatever, is going on with sales, AI, and data?
589 01:02:07.050 ⇒ 01:02:09.400 Alexander Lubka: Or at least initial meaning to, like…
590 01:02:09.520 ⇒ 01:02:10.710 Amber Lin: Yeah, yeah.
591 01:02:10.710 ⇒ 01:02:15.349 Alexander Lubka: I’d like… I’d like one of you, if you have some capacity, to at least go to the first meeting.
592 01:02:15.550 ⇒ 01:02:16.080 Alexander Lubka: With…
593 01:02:16.080 ⇒ 01:02:21.880 Amber Lin: Yeah, I have capacity, and I’ll help him get things sorted out, because I know Justin’s working on all the…
594 01:02:22.090 ⇒ 01:02:25.789 Amber Lin: Very important documents that can go help source sales out.
595 01:02:25.790 ⇒ 01:02:34.740 Alexander Lubka: Okay, thank you, because I like the idea, if it sounds like Rico’s doing a good job with the marketing side, it sounds like he would pretty easily plug into the other internal teams that need the PM support. Yeah.
596 01:02:34.740 ⇒ 01:02:51.499 Alexander Lubka: And if we could… if we can just have some initial meetings or so to define what… what levels of PM support they need, then we can build out with Rico what he needs for those, so he can manage that, get Justin into those client-facing ones, and, you know, play it by ear as new clients come in.
597 01:02:53.020 ⇒ 01:02:53.850 Amber Lin: Yeah.
598 01:02:55.680 ⇒ 01:02:56.270 Amber Lin: Sounds good.
599 01:02:57.600 ⇒ 01:02:58.450 Alexander Lubka: Okay.
600 01:02:58.660 ⇒ 01:03:10.909 Alexander Lubka: So… I have… I know we’re just a little over time, so thanks for some extra time, guys. I have… I think you already did this, I haven’t looked at Slack, but Justin was to send out those templates and stuff, and SOPs.
601 01:03:11.270 ⇒ 01:03:12.170 Alexander Lubka: Yes.
602 01:03:12.280 ⇒ 01:03:15.509 Justin Breshears: Send them out. Utam has already commented on all of them.
603 01:03:15.510 ⇒ 01:03:17.099 Alexander Lubka: Okay, that’s what’s going on, great.
604 01:03:18.690 ⇒ 01:03:24.449 Alexander Lubka: And then, after that, I’m gonna… I’m gonna take a look at those. Amber, please take a look at those as well, give any feedback.
605 01:03:24.550 ⇒ 01:03:43.930 Alexander Lubka: To review his doc, once we, you know, sign off on it async, any actionable items from there, like the Sprint Lifecycle thing for Justin to review with Rico and Amber, and anything else that we deem in there once we take a look. We’re gonna… I’m gonna put a signal out, or message out in the channel about this, reorg.
606 01:03:44.970 ⇒ 01:03:51.260 Alexander Lubka: of trying to get just some light-facing ones, and Rico on those, and some there.
607 01:03:51.950 ⇒ 01:03:59.639 Alexander Lubka: I sent out messages to, Awash and demol… dem… how do I…
608 01:03:59.640 ⇒ 01:04:01.740 Amber Lin: Do you love it.
609 01:04:01.990 ⇒ 01:04:08.720 Alexander Lubka: If I don’t get a signal on them, I’ll let you guys know, to do their time. I…
610 01:04:09.400 ⇒ 01:04:11.739 Alexander Lubka: Who is… what’s the name of the new salesperson?
611 01:04:12.130 ⇒ 01:04:22.330 Amber Lin: Justina. Justina. So, we have new Justin and New Justina, so if you want to remember… It’s not confusing at all.
612 01:04:22.330 ⇒ 01:04:23.680 Alexander Lubka: And what does Justin do?
613 01:04:25.390 ⇒ 01:04:28.590 Amber Lin: Justin’s great!
614 01:04:30.860 ⇒ 01:04:34.720 Alexander Lubka: Justina, sorry, Justina Sales. No, I know Justin does something wrong.
615 01:04:34.720 ⇒ 01:04:35.140 Justin Breshears: like.
616 01:04:35.980 ⇒ 01:04:38.239 Alexander Lubka: Yeah, this is not great.
617 01:04:39.110 ⇒ 01:04:39.880 Justin Breshears: No.
618 01:04:39.880 ⇒ 01:04:40.529 Alexander Lubka: Where’d go.
619 01:04:40.530 ⇒ 01:04:41.710 Justin Breshears: Open nicknames.
620 01:04:41.870 ⇒ 01:04:44.659 Alexander Lubka: Is she external sales, or SDR, or…
621 01:04:44.910 ⇒ 01:04:56.620 Amber Lin: She’s currently a sales coordinator, and she hasn’t… her first task is just, helping Robert, and then she’ll start with outbound probably next week.
622 01:04:57.020 ⇒ 01:04:57.720 Alexander Lubka: Okay.
623 01:04:58.860 ⇒ 01:05:01.659 Justin Breshears: So is that the same role as, like, Soul is?
624 01:05:01.660 ⇒ 01:05:03.550 Amber Lin: Yeah, they’re pausing on Seoul.
625 01:05:04.860 ⇒ 01:05:05.270 Alexander Lubka: Okay.
626 01:05:05.270 ⇒ 01:05:05.990 Justin Breshears: Gotcha.
627 01:05:08.760 ⇒ 01:05:18.510 Alexander Lubka: Okay, so eventually… so one other action item I have from the documentation is meeting up or scheduling some time with Justine. Justina.
628 01:05:19.270 ⇒ 01:05:21.759 Alexander Lubka: This is not great.
629 01:05:22.320 ⇒ 01:05:31.099 Alexander Lubka: Justina, so to plug her into the… if we… once we get all buy-in on the, you know, S… what is it, sales to do… yeah, STDO?
630 01:05:31.300 ⇒ 01:05:33.060 Alexander Lubka: Yeah, S2D.
631 01:05:33.060 ⇒ 01:05:36.520 Justin Breshears: We can call it something different, we don’t have to call it that.
632 01:05:36.520 ⇒ 01:05:45.889 Alexander Lubka: No, it’s fine, it’s just… it’s just 7 o’clock, and… yeah. Plug her into that, set up some time with her so she’s aware of that process that we have.
633 01:05:46.260 ⇒ 01:05:48.780 Alexander Lubka: And that’s all I got, guys. Is there anything else I missed?
634 01:05:49.320 ⇒ 01:05:50.460 Amber Lin: All goods.
635 01:05:50.730 ⇒ 01:05:55.899 Amber Lin: Okay. Do you take a photo of whatever you have written down as to-dos?
636 01:05:56.180 ⇒ 01:05:58.110 Alexander Lubka: Yeah, take a picture.
637 01:05:59.090 ⇒ 01:05:59.760 Alexander Lubka: I’ll write it.
638 01:05:59.760 ⇒ 01:06:03.249 Justin Breshears: I love that you’re using a pen and paper right now.
639 01:06:03.250 ⇒ 01:06:09.580 Alexander Lubka: pen and paper guy. And then, so this is… this is Brain Forge, and then this is Bridgewater, so I keep them all.
640 01:06:10.790 ⇒ 01:06:28.070 Justin Breshears: I’m impressed, honestly. I don’t… I can’t do it, because I just always have to have it with me. Like, I have a ideas note on my phone for Brainforge, because sometimes I’ll just be, like, walking around, and I’ll be like, oh, I should do that for them, and then just, like, jot it down. So, like, I have to keep it on… on me at all times.
641 01:06:28.070 ⇒ 01:06:29.359 Alexander Lubka: Yeah. No, I’m a big.
642 01:06:29.360 ⇒ 01:06:33.739 Justin Breshears: And then I use the… I use the scratch pad and Notion for just random stuff.
643 01:06:35.480 ⇒ 01:06:38.420 Alexander Lubka: That’s great, you’re perfect for a, data and AI company.
644 01:06:39.130 ⇒ 01:06:40.030 Justin Breshears: Literally.
645 01:06:40.030 ⇒ 01:06:40.490 Alexander Lubka: Yeah.
646 01:06:40.490 ⇒ 01:06:44.260 Justin Breshears: He’s from so many years of working remotely.
647 01:06:44.410 ⇒ 01:06:46.470 Justin Breshears: Sitting in front of my computer, I guess.
648 01:06:46.860 ⇒ 01:06:47.670 Amber Lin: Hmm.
649 01:06:47.950 ⇒ 01:06:48.520 Alexander Lubka: Yeah.
650 01:06:48.790 ⇒ 01:06:54.080 Justin Breshears: Cool. Well, it was great getting together and chatting. I think I feel like we’re gonna take over the world.
651 01:06:54.080 ⇒ 01:07:00.000 Alexander Lubka: I think so. One thing I just… I rescheduled our next meeting next week to Thursday, if that works for you guys.
652 01:07:00.740 ⇒ 01:07:06.499 Alexander Lubka: I’m just gonna be at my parents for Rosh Hashanah, but, for Monday, but Thursday, if that works for you, we can meet up then.
653 01:07:07.330 ⇒ 01:07:08.020 Amber Lin: Yeah.
654 01:07:08.020 ⇒ 01:07:11.129 Justin Breshears: I don’t really ever have a conflict at 5 o’clock, so…
655 01:07:12.100 ⇒ 01:07:12.760 Alexander Lubka: Should be good.
656 01:07:13.010 ⇒ 01:07:13.530 Alexander Lubka: Awesome.
657 01:07:13.530 ⇒ 01:07:14.340 Amber Lin: Okay.
658 01:07:14.540 ⇒ 01:07:15.370 Alexander Lubka: Alright, thanks everybody.
659 01:07:15.370 ⇒ 01:07:17.150 Amber Lin: Awesome. Bye!
660 01:07:17.150 ⇒ 01:07:17.740 Alexander Lubka: Bye.