Meeting Title: Insomnia Check-In Date: 2025-09-12 Meeting participants: Justin Breshears, Amber Lin, Robert Tseng, Shreya Chowdhury
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1 00:01:03.310 ⇒ 00:01:11.190 Amber Lin: Hello, let’s hope Justin… Hi Justin, let’s hope Robert makes it in time. He is at a sales lunch.
2 00:01:11.420 ⇒ 00:01:16.449 Amber Lin: So, waiting for Freya and Robert to show up.
3 00:01:16.840 ⇒ 00:01:18.810 Justin Breshears: Yeah, all good, no worries.
4 00:01:21.110 ⇒ 00:01:24.780 Justin Breshears: Do you, where… do you know where Robert is located? What time zone?
5 00:01:24.780 ⇒ 00:01:26.380 Amber Lin: Robertson, New York.
6 00:01:27.080 ⇒ 00:01:27.770 Justin Breshears: Oops.
7 00:01:28.040 ⇒ 00:01:31.410 Amber Lin: Yeah, so he’s probably one hour ahead of you.
8 00:01:31.900 ⇒ 00:01:32.630 Justin Breshears: Yeah.
9 00:01:33.430 ⇒ 00:01:34.019 Justin Breshears: Hey, Robert.
10 00:01:34.020 ⇒ 00:01:34.620 Robert Tseng: Hey, Justin.
11 00:01:35.150 ⇒ 00:01:35.870 Robert Tseng: Mishu.
12 00:01:36.560 ⇒ 00:01:38.130 Justin Breshears: Good to meet you as well.
13 00:01:38.680 ⇒ 00:01:43.209 Robert Tseng: We’ll do our one-on-one catch-up later, but .
14 00:01:43.210 ⇒ 00:01:46.409 Justin Breshears: Yeah, yeah, I didn’t know this was happening, but, it’s good.
15 00:01:47.210 ⇒ 00:01:50.659 Robert Tseng: I wasn’t sure if you thought this was that, and I don’t know if you join, but yeah.
16 00:01:50.660 ⇒ 00:01:54.470 Justin Breshears: No, I just got added to this, like, a few minutes ago, so…
17 00:01:54.470 ⇒ 00:02:01.800 Amber Lin: I just added Justin, because he’s going to be PMing Insomnia, and I want him to know what we talk about here, so we don’t have to repeat our…
18 00:02:02.230 ⇒ 00:02:13.460 Justin Breshears: Yeah, I appreciate that. Yeah, the plan is for me to take over as Samia from, Amber starting on Monday, so she’s been getting me up to speed, and yeah, I’ll definitely be ready to support you.
19 00:02:13.800 ⇒ 00:02:14.790 Robert Tseng: Okay, great.
20 00:02:16.430 ⇒ 00:02:25.169 Amber Lin: Yeah. I think the first thing I want to confirm is, are the story points Estimates accurate.
21 00:02:26.080 ⇒ 00:02:27.050 Robert Tseng: Yeah, sorry, I wasn’t.
22 00:02:27.050 ⇒ 00:02:27.530 Amber Lin: the most…
23 00:02:27.530 ⇒ 00:02:29.220 Robert Tseng: somebody on my phone, so I wasn’t able to chat.
24 00:02:29.220 ⇒ 00:02:32.239 Amber Lin: Yeah, all great. I will share…
25 00:02:32.320 ⇒ 00:02:34.209 Robert Tseng: So this one…
26 00:02:34.320 ⇒ 00:02:42.050 Amber Lin: the historical campaigns is the number… the first thing that we’re gonna do. Is that 10 hours? Is that accurate?
27 00:02:44.290 ⇒ 00:02:52.270 Robert Tseng: I don’t think it’s dead hours. Like, I would say… like… Under 5 hours, yeah.
28 00:02:52.560 ⇒ 00:02:54.810 Amber Lin: Mmm, yeah, okay.
29 00:02:55.130 ⇒ 00:02:55.760 Robert Tseng: Yeah.
30 00:03:02.320 ⇒ 00:03:06.680 Amber Lin: Is Shrez joining this meeting? She’s on the invite.
31 00:03:07.000 ⇒ 00:03:14.530 Robert Tseng: Yeah, I mean, I tried to put it later in her day, because I wasn’t sure if she was gonna see it, because she starts it later than you do, but…
32 00:03:21.410 ⇒ 00:03:24.539 Justin Breshears: And I know she’s part-time. How many hours does she work a week?
33 00:03:26.530 ⇒ 00:03:28.199 Robert Tseng: I’m not sure either.
34 00:03:28.510 ⇒ 00:03:29.650 Amber Lin: I think we have…
35 00:03:29.650 ⇒ 00:03:30.350 Robert Tseng: She’s here, she’s true.
36 00:03:30.910 ⇒ 00:03:31.710 Amber Lin: Oh, hi, Treya!
37 00:03:32.930 ⇒ 00:03:33.270 Shreya Chowdhury: Hi.
38 00:03:33.270 ⇒ 00:03:35.240 Amber Lin: I was asking about…
39 00:03:35.240 ⇒ 00:03:35.880 Shreya Chowdhury: False.
40 00:03:36.080 ⇒ 00:03:45.030 Amber Lin: All good, we’re just asking about estimates, with Robert. Robert said this probably would take less than 5, so I guess it won’t be as complicated.
41 00:03:45.170 ⇒ 00:03:51.369 Shreya Chowdhury: Yeah, that one, I was gonna update the ticket, I’m actually almost done with that one.
42 00:03:51.370 ⇒ 00:03:52.270 Amber Lin: Yay!
43 00:03:52.270 ⇒ 00:04:00.809 Shreya Chowdhury: Yeah, I can go through, like, the Notion doc that I put together. I kind of have, like, a summary of insights from the data,
44 00:04:01.220 ⇒ 00:04:01.840 Robert Tseng: Great.
45 00:04:01.840 ⇒ 00:04:20.140 Shreya Chowdhury: Yeah. I… there’s, like, a little bit more just, like, gut checking I want to do to make sure that everything looks right, because I don’t want to, like, send out an opinion and then we look back and find something. Yeah. But I can go through some of the summaries and, like, at a glance, what I’m seeing,
46 00:04:20.380 ⇒ 00:04:21.130 Shreya Chowdhury: Yeah.
47 00:04:21.640 ⇒ 00:04:40.839 Robert Tseng: Okay, yeah, I think that’d be helpful. I think I also want to call out that, like, when we’re doing story point estimates for analysis work, it’s… it’s tough, like, it’s… it’s not that, like, oh, like, Shreya estimated 10 and only takes 5. Like, it could take 10. She could do a lot more, but, like, I think we are purposely, like…
48 00:04:42.140 ⇒ 00:04:44.589 Robert Tseng: things, so we can, like… Yeah.
49 00:04:44.770 ⇒ 00:04:49.570 Robert Tseng: do something more directional. Like, with more time, you get more accuracy. It’s usually, like, kind of…
50 00:04:49.770 ⇒ 00:04:53.819 Robert Tseng: how this type of work goes, I think, so, but… Yeah. I think.
51 00:04:53.820 ⇒ 00:05:07.370 Shreya Chowdhury: What I’ve been trying to do with my tickets, because with one of the first ones, I think I estimated… I underestimated, so I’ve been a little more, like, on the… err on the side of caution, overestimate, and if it takes less, I just adjust the points afterwards.
52 00:05:07.370 ⇒ 00:05:07.940 Robert Tseng: what’s…
53 00:05:08.220 ⇒ 00:05:10.609 Shreya Chowdhury: But it… yeah, like, it… let me know if you…
54 00:05:10.610 ⇒ 00:05:18.809 Robert Tseng: fine with that, as long as it, like, kind of, you know, the priorities still are pretty clear on, like, what needs to get out, like, yeah. I think, like.
55 00:05:18.900 ⇒ 00:05:30.889 Robert Tseng: no one expects analysis to, like, take a day to do. It’s not like engineering, where, like, I don’t know, like, there’s more expectation that there’s, like, continuous deployment, whatever. But, like, for the analysis work that we’re doing.
56 00:05:31.070 ⇒ 00:05:47.869 Robert Tseng: like, the output isn’t always going to be, like, very clear. Like, it’s sometimes… it’s… a lot of the time, it’s just answering questions. Maybe there’s a visual with it, maybe there’s a next step, but it’s just, like, we’re… we’re trying to set up this weekly cadence with the VP of Marketing, CMO. I’m trying to introduce you to the CMO next week, so…
57 00:05:47.870 ⇒ 00:06:07.670 Robert Tseng: I think I want to be able to go into the call, be like, hey, Shreya’s here, like, she’s done an initial kind of pass, like, here’s how we think we should be doing readouts, like, this is a good starting point. Maybe she will, like, be… she’ll adjust, like, the presentation of it or whatever, but that way it becomes, like, a regular, like, weekly thing with her, where we can just, like, share, like.
58 00:06:07.730 ⇒ 00:06:12.030 Robert Tseng: nuggets of stuff that we’ve, like, dug into. Like, I think that’s how she wants to work.
59 00:06:12.460 ⇒ 00:06:21.419 Shreya Chowdhury: Yeah, totally. I think for that one, I think… I also think for a lot of these analyses, like, when you start just, like, getting it set up and digging through the data, the initial one.
60 00:06:21.420 ⇒ 00:06:22.579 Robert Tseng: It takes longer, yeah.
61 00:06:22.580 ⇒ 00:06:29.740 Shreya Chowdhury: And then, like, iterating on it, all those tickets will probably be, like, comfortably 5 points or less.
62 00:06:30.150 ⇒ 00:06:40.579 Shreya Chowdhury: But yeah, I just… I wanna… what I wanna avoid is, like, oh, like, this’ll be super easy, I’ll make this a few points, and then I’ll get, like, other tickets or whatever, and it piles up. I just wanna, like…
63 00:06:40.690 ⇒ 00:06:46.260 Shreya Chowdhury: make sure that I prioritize More accurately, or cautiously.
64 00:06:46.630 ⇒ 00:06:47.200 Robert Tseng: Sir?
65 00:06:47.200 ⇒ 00:06:47.850 Shreya Chowdhury: Yeah.
66 00:06:48.230 ⇒ 00:06:59.710 Amber Lin: Makes sense. Are… then, do we know if we can adjust the hours on these, or if we have any hour caps we want to implement on the remaining tickets?
67 00:07:00.300 ⇒ 00:07:02.580 Shreya Chowdhury: Yeah, so I actually think,
68 00:07:02.630 ⇒ 00:07:23.280 Shreya Chowdhury: So, the two tickets I have, the inventory historical campaigns and draft recommendations on what to replicate, I think that one can be made, like, 2 or 3 hours, maybe, now? Because I did start drafting it, but again, yeah, I just want to, like, go through all of it with, like, take a second pass at it and make sure that everything looks right.
69 00:07:23.390 ⇒ 00:07:24.160 Shreya Chowdhury: Yeah.
70 00:07:24.540 ⇒ 00:07:32.799 Amber Lin: Yeah. And also, Justin, I think once we make the announcement to the company, we’ll change the pointing to, like, one…
71 00:07:32.800 ⇒ 00:07:38.800 Justin Breshears: I noticed you were doing it that way, yeah. That’s fine. Until we make the bulk edits, that’s fine.
72 00:07:38.800 ⇒ 00:07:42.559 Amber Lin: Yeah, I just want to make sure people know. And then we have…
73 00:07:42.860 ⇒ 00:07:46.870 Amber Lin: The remaining 3, that’s more immediate.
74 00:07:51.960 ⇒ 00:07:53.810 Shreya Chowdhury: I can…
75 00:07:55.060 ⇒ 00:08:10.050 Shreya Chowdhury: I think a lot of these will be easy to crank out in my second pass. I think year-over-year performance and drafting recommendations will kind of go hand-in-hand.
76 00:08:10.660 ⇒ 00:08:14.910 Shreya Chowdhury: I… I haven’t gotten to the year-over-year performance,
77 00:08:15.110 ⇒ 00:08:20.160 Shreya Chowdhury: I’ve just kind of looked at the, like, last year’s seasons,
78 00:08:20.550 ⇒ 00:08:23.210 Shreya Chowdhury: But I should be able to…
79 00:08:23.480 ⇒ 00:08:33.049 Shreya Chowdhury: crank that out relatively quick, too, by… before next week. There’s a couple of other things for Ellie and Default I’m trying to wrap up by today, too.
80 00:08:33.080 ⇒ 00:08:46.950 Shreya Chowdhury: So I can prioritize getting this draft polished up by Monday, but I think for all of these tickets all together, I’m just making it in one consolidated write-up, and we’re about, like, 70% of the way there.
81 00:08:47.230 ⇒ 00:08:53.730 Shreya Chowdhury: Which is hard to reflect in each individual ticket, but I think once I have this draft done, I can go through and update each one.
82 00:08:54.490 ⇒ 00:09:04.150 Amber Lin: Okay, awesome. And Robert, do you have anything else, or do you want us to just write the update for Insomnia clients right here?
83 00:09:04.870 ⇒ 00:09:09.610 Robert Tseng: Yeah, I think… so, yeah, I don’t…
84 00:09:11.130 ⇒ 00:09:27.020 Robert Tseng: I think the Notion doc that Shreya will share will be… will be good. I’m just, like, trying to… like, I don’t expect this to be, like, daily stand-ups, like, with the same, like, we’re not really, like, we’re not putting… we’re not doing full engineering on this client, like, you know, starting next week, like, I…
85 00:09:27.140 ⇒ 00:09:44.189 Robert Tseng: I… I’m okay with, like, the way that we’re measuring tickets, because obviously I want to just see how long people are spending on things, but, like, I… I can understand if… Shrey, if you need to consolidate tickets, or just, like, you only want to update it in one place or whatever, like, I… I…
86 00:09:44.340 ⇒ 00:09:48.320 Robert Tseng: I’m not… I’m not, like, that much of a stickler about that.
87 00:09:48.320 ⇒ 00:09:55.580 Shreya Chowdhury: That one’s also something that’s hard to estimate earlier on, it’s just, like, once I start working, I realize, oh, this can actually all be done together.
88 00:09:55.580 ⇒ 00:09:55.900 Robert Tseng: Yeah.
89 00:09:56.060 ⇒ 00:09:56.780 Shreya Chowdhury: Yeah, one sec.
90 00:09:56.780 ⇒ 00:10:09.400 Robert Tseng: Like, I get it, I outline things before I start my analysis, and then, like, I end up maybe skipping steps to, like, kind of… if I have to… if I have limited time, or if I have more time, and I, like, take a little detour, like, I’ll… like, there’s some…
91 00:10:09.500 ⇒ 00:10:13.629 Robert Tseng: Room to, like, flex while you’re actually doing it.
92 00:10:13.970 ⇒ 00:10:14.570 Shreya Chowdhury: Yeah.
93 00:10:15.300 ⇒ 00:10:20.139 Robert Tseng: I think so I want to call out on, like, this client from a communication perspective.
94 00:10:20.150 ⇒ 00:10:31.430 Robert Tseng: So yeah, like, we have the CMO, probably would try to get her early in the week. The main… the main sponsor is the VP of Marketing, so… and, I think, like, we’ll, you know, hopefully
95 00:10:31.430 ⇒ 00:10:47.810 Robert Tseng: they’ll add us all into a channel soon, but, you know, for now, it’s just gonna be email, which, Amber, you’ve already kind of introduced to them. So, yeah, I think being able to send a weekly update email would be good. Like, doesn’t have to have, like, the, the readout, you know, in that format, but just…
96 00:10:47.970 ⇒ 00:11:02.699 Robert Tseng: We should just be sending weekly messages to all of our clients. But this client doesn’t work on Fridays. So, just FYI, like, in the future, we should probably wrap things up by Thursday, and try to send the update by Thursday, and then, like.
97 00:11:02.700 ⇒ 00:11:03.390 Amber Lin: Okay.
98 00:11:03.570 ⇒ 00:11:06.659 Robert Tseng: yeah, like, Friday, no one’s gonna look at anything, and…
99 00:11:06.980 ⇒ 00:11:10.250 Robert Tseng: Yeah, they just do a 4-day work week, so that’s just like a… that’s just a.
100 00:11:10.250 ⇒ 00:11:10.889 Amber Lin: That’s something that they.
101 00:11:10.890 ⇒ 00:11:18.070 Robert Tseng: So, nobody’s gonna bother us today, which is why it’s, like, kind of like, okay, there isn’t really, like, that much urgency.
102 00:11:18.190 ⇒ 00:11:27.119 Robert Tseng: But, like, I… I mean, I just want to get ahead of, like, next… next week, and once we actually, you know, we start… so we have a strong start to this renewal.
103 00:11:28.070 ⇒ 00:11:28.590 Robert Tseng: Yeah.
104 00:11:28.730 ⇒ 00:11:37.630 Robert Tseng: obviously, we’re billing all our time for this week. Like, this… this is… we’re already… we’re getting paid for this week, but the contract doesn’t officially start until Monday. Yeah, yeah.
105 00:11:37.630 ⇒ 00:11:50.200 Amber Lin: Sounds good. I’ll draft the update, I’ll send it in the channel, and Justin, I’ll either tag… tag you, or you can send the update. I’ll send you the emails that we’re sending it to, and then you can also edit the draft.
106 00:11:50.580 ⇒ 00:11:51.460 Robert Tseng: Okay.
107 00:11:51.770 ⇒ 00:11:52.540 Amber Lin: Yep.
108 00:11:53.210 ⇒ 00:11:54.130 Justin Breshears: Sounds good.
109 00:11:55.410 ⇒ 00:11:56.199 Amber Lin: Alright, that’s all.
110 00:11:56.200 ⇒ 00:11:59.210 Justin Breshears: And what about Casey’s piece that he was working on?
111 00:11:59.740 ⇒ 00:12:04.169 Justin Breshears: Are we continuing that throughout the new renewal, or wrapping that up?
112 00:12:04.580 ⇒ 00:12:13.509 Robert Tseng: Yeah, yeah, so that should… that should just be, we own and maintain that now, so… I mean, I know there were a couple adjustments to the automation that we’ve made.
113 00:12:13.670 ⇒ 00:12:14.590 Robert Tseng: Last week.
114 00:12:14.820 ⇒ 00:12:25.040 Robert Tseng: I mean, we should just share, like, if we made any adjustments, we should include that in the update. But yeah, like, I will probably have to be checking those more
115 00:12:25.320 ⇒ 00:12:38.249 Robert Tseng: before, they had someone internal that was, like, basically QA-ing. Her name’s Kelsey, and she was just, like, messaging me whenever she thought something was off, but she’s on maternity leave as of yesterday, so, like, I think I will have to do that for now, or…
116 00:12:38.420 ⇒ 00:12:46.210 Robert Tseng: Yeah, like, I think we’re good, like, our… I mean, I don’t… I don’t know, like, I don’t know what our… our quality is, like, I feel like…
117 00:12:46.630 ⇒ 00:13:06.479 Robert Tseng: I, you know, we’re not, like… are we 90%, like, right every day? Like, I don’t really know, like, I think we’ve been getting messages from Kelsey every week, so to me, that just tells me that we’re not necessarily there yet. So, I don’t know if it’s really, like, that easy to just, like, leave it on automated, like, to automate it yet.
118 00:13:07.200 ⇒ 00:13:10.899 Justin Breshears: Gotcha, so the automation is not fully accurate, is what you’re saying.
119 00:13:11.200 ⇒ 00:13:18.920 Robert Tseng: Well, it’s not a full automation, it’s a mix of, like, manual and automation, but just, like, accurately reporting things out, like.
120 00:13:19.000 ⇒ 00:13:38.349 Robert Tseng: KC, like, didn’t update things at the same time, and so it led to some confusion, because one source was saying something that was, like, had a, you know, a 3-hour delay from another, and so there’s just, like, certain things that we’ve tried to tighten up, just so, like, it looks cohesive across what we’ve done.
121 00:13:38.440 ⇒ 00:13:47.530 Robert Tseng: Yeah, I mean, I’m just saying, like, I have to QA those things probably still, because I don’t feel like they’re… we’re there yet.
122 00:13:47.770 ⇒ 00:13:55.270 Justin Breshears: Yeah, my next question is, how can we get that off your plate? Is there, like, a process that we can set up for a QA that doesn’t require your time?
123 00:13:55.770 ⇒ 00:14:05.069 Robert Tseng: Well, yeah, I think for me, I haven’t really been doing… I was just kind of relying on the client. They had someone doing it, and she was just telling me whenever.
124 00:14:05.070 ⇒ 00:14:16.250 Justin Breshears: I know, I hate that this is coming on to you, is my point, like, you need to be freed up to do other stuff, so I’m wondering if we can brainstorm a way to QA it with that person on maternity leave and not have you take it on.
125 00:14:16.250 ⇒ 00:14:29.090 Robert Tseng: Yeah, we should do… I mean, I think what I’ll do is I’ll probably just record a loom of me going through the check, probably Monday or something, and then that could just end up being an extra step for us to QA.
126 00:14:29.570 ⇒ 00:14:31.239 Justin Breshears: Yeah, I think that’s a great plan.
127 00:14:33.780 ⇒ 00:14:34.899 Amber Lin: Okay, awesome.
128 00:14:36.070 ⇒ 00:14:36.650 Robert Tseng: Cool.
129 00:14:37.400 ⇒ 00:14:43.340 Robert Tseng: Well, I guess Justin and I could stay on, or we could flip to the other Zoom, like, because I have a call today.
130 00:14:43.340 ⇒ 00:14:45.109 Justin Breshears: Let’s just hang out here, why not?
131 00:14:45.520 ⇒ 00:14:49.400 Amber Lin: Okay, I don’t have… I have used for this meeting room for a while.
132 00:14:50.040 ⇒ 00:14:50.650 Robert Tseng: Okay.
133 00:14:50.720 ⇒ 00:14:51.540 Justin Breshears: Alright.
134 00:14:51.760 ⇒ 00:14:53.429 Amber Lin: Thanks. Bye, everyone.
135 00:14:55.190 ⇒ 00:14:58.610 Shreya Chowdhury: Yeah, did you guys want me to…
136 00:14:58.930 ⇒ 00:15:07.549 Shreya Chowdhury: really quickly walk through what I’m working on, or, like, I can send it over in a channel if you guys want to just, like, take a peek later. It is sort of.
137 00:15:07.990 ⇒ 00:15:09.350 Shreya Chowdhury: Progress, but up to you guys.
138 00:15:09.350 ⇒ 00:15:16.010 Robert Tseng: I mean, I’m okay. I don’t have a hard stop in 15 minutes, so I’m good. Justin, are you able to just, like.
139 00:15:16.870 ⇒ 00:15:18.500 Justin Breshears: Yep, I am good.
140 00:15:18.730 ⇒ 00:15:20.279 Shreya Chowdhury: It can be very, like, I think.
141 00:15:20.280 ⇒ 00:15:21.810 Robert Tseng: Yeah, yeah, sure, let’s just… let’s just take a look.
142 00:15:22.100 ⇒ 00:15:23.929 Justin Breshears: Yeah, walk through it, it would help me too, just kidding.
143 00:15:23.930 ⇒ 00:15:24.300 Shreya Chowdhury: Yeah.
144 00:15:24.300 ⇒ 00:15:26.600 Justin Breshears: with, like, what kind of stuff we’re doing, so…
145 00:15:26.600 ⇒ 00:15:42.270 Shreya Chowdhury: Yeah, so this is, like, my rough draft right now. I’m still working, like, in the notebook, but so this is for the, like, I’m creating the inventory of historical campaigns, and also the analysis of, like.
146 00:15:42.270 ⇒ 00:15:51.399 Shreya Chowdhury: what they did around the season last year that worked, what didn’t work, and then I think we had a section on, like, what we want to replicate and expand.
147 00:15:51.890 ⇒ 00:16:05.490 Shreya Chowdhury: So I just have some rough visuals here, that I’ll clean up later, but basically we can see that, by revenue, the top campaigns were, like, adding a free gift box, National Cookie Day,
148 00:16:05.720 ⇒ 00:16:10.570 Shreya Chowdhury: the least, most popular one was the Thankful Thursday one,
149 00:16:11.330 ⇒ 00:16:14.590 Shreya Chowdhury: Yeah, and then I have some visuals on…
150 00:16:14.820 ⇒ 00:16:23.639 Shreya Chowdhury: channel revenue, so, like, based on if it was, like, SMS, or push iOS, or email, email seems to be the best one.
151 00:16:23.640 ⇒ 00:16:24.650 Robert Tseng: those from Braze.
152 00:16:25.600 ⇒ 00:16:26.839 Shreya Chowdhury: This is from what?
153 00:16:27.400 ⇒ 00:16:29.880 Robert Tseng: Like, this is Braze data, or…
154 00:16:30.540 ⇒ 00:16:34.310 Shreya Chowdhury: This is from the.
155 00:16:34.310 ⇒ 00:16:35.810 Robert Tseng: One of the Power BI’s things?
156 00:16:35.810 ⇒ 00:16:38.469 Shreya Chowdhury: Yeah, yeah, the one, but I think the one… yeah.
157 00:16:38.790 ⇒ 00:16:39.350 Robert Tseng: Okay.
158 00:16:39.920 ⇒ 00:16:53.179 Shreya Chowdhury: Yeah, and I’m gonna link the CSV with the data at the bottom, too, just to have an appendix. But yeah, I just kind of try and summarized, like, a lot of the things that we were seeing just from that one sheet that, Robert, you and I went through.
159 00:16:53.180 ⇒ 00:16:55.070 Robert Tseng: Yeah. Earlier this week.
160 00:16:56.620 ⇒ 00:17:05.169 Shreya Chowdhury: So, I can have a section where we look at data across all of the seasons, and then just look at around this time last year what was working and not working.
161 00:17:05.170 ⇒ 00:17:05.650 Robert Tseng: Beautiful.
162 00:17:05.650 ⇒ 00:17:06.340 Shreya Chowdhury: But yeah, I…
163 00:17:06.349 ⇒ 00:17:14.509 Robert Tseng: can just keep it to, this season. I think, yeah, they care, really, just… I mentioned October planning is, like, top of mind for them, and then…
164 00:17:14.510 ⇒ 00:17:15.079 Shreya Chowdhury: Okay, yeah.
165 00:17:15.089 ⇒ 00:17:19.599 Robert Tseng: Like, looking at September performance, or August-September performance compared to this year.
166 00:17:19.730 ⇒ 00:17:20.460 Shreya Chowdhury: as possible, probably.
167 00:17:20.460 ⇒ 00:17:21.520 Robert Tseng: Those are the two areas of…
168 00:17:21.520 ⇒ 00:17:37.600 Shreya Chowdhury: Segmented into, like, September, November, and then June, August, just when I was doing… just because I wanted to see if there was a drop-off from summer to fall last year. Yeah. And then, yeah, I think the main timeline to focus on would probably be September to November, so I can segment that section a little bit more here.
169 00:17:38.660 ⇒ 00:17:58.099 Shreya Chowdhury: But generally, yeah, I just tried to, like, keep this, like, I really want to keep it to, like, one page, so it’s not super long to read. But I have, like, a metric snapshot here of, like, impressions, so, like, how many messages were sent out, just, like, revenue from each of the channels. I think I’ll also add
170 00:17:58.100 ⇒ 00:18:15.709 Shreya Chowdhury: like, revenue per… I have, like, the chart up here, but revenue per campaign that was sent out, and then I have a section just with ROI that looks at, the revenue over, like, the cost that it took to send, for each of those channels.
171 00:18:16.090 ⇒ 00:18:20.230 Shreya Chowdhury: Yeah, and then… Okay.
172 00:18:20.230 ⇒ 00:18:29.569 Robert Tseng: pause on that metrics, section. So, yeah, I think this snapshot is good for… this is, like, performance metrics, so that’s great. Like, I think it’s a good performance marketing snapshot.
173 00:18:29.730 ⇒ 00:18:46.010 Robert Tseng: I can imagine the VP of marketing, like, I mean, she’ll probably give feedback on that, because she looks at these metrics all the time, so she may… yeah, I think that’s… that’s helpful for her. I think, well, maybe you’ll get to it, but, like, I think what also the… one of the… we had discussed,
174 00:18:46.210 ⇒ 00:18:55.750 Robert Tseng: like, kind of brainstorming, like, what is that broader set of metrics to measure performance, not just tied to, like, the email and push campaigns, right? So, like,
175 00:18:55.940 ⇒ 00:19:00.629 Robert Tseng: like, I kinda… I don’t know if I gave the example last time, but, like,
176 00:19:01.610 ⇒ 00:19:06.420 Robert Tseng: if they launch, like, a… I don’t know, like,
177 00:19:09.310 ⇒ 00:19:29.119 Robert Tseng: I… okay, I don’t know why this came to mind, but, like, okay, last summer, I think it was last summer, there’s, like, Barbie comes out, they launch, like, a Barbie-themed cookie. I think they actually did, if I ever recall. Like, nobody bought, like, the pink cookie, because it’s, like, I mean, who buys pink cookies? But then it drove a lot of… it might have drove… driven a lot of organic traffic to their site.
178 00:19:29.120 ⇒ 00:19:35.750 Robert Tseng: It might have had, like, other, like, kind of less direct metric impact than just writing sales.
179 00:19:35.750 ⇒ 00:19:47.989 Robert Tseng: like, yeah, like, the actual cookie that they advertised may not have sold, but did other… did we see spikes in traffic and other… and other things? So, just trying to, like, give them a, like, a wider range of, like.
180 00:19:48.420 ⇒ 00:20:05.980 Robert Tseng: okay, when you’re… when you’re talking about campaigns, we’re not only looking at email delivery, or, like, deliverability, like, metrics of, like, how many emails we got in front of people, and, like, how much memory we got from that, but, like, I think there’s a wider impact of, like.
181 00:20:06.300 ⇒ 00:20:22.039 Robert Tseng: hey, that Barbie thing, like, when the movie actually launched, we saw a lot of foot traffic in our stores. Everybody took, like, pictures with, like, this cookie. No one really bought it or whatever, but, like, I don’t know, like, can we tell that… can we help them tell that story of, like, how their campaigns impacted
182 00:20:22.040 ⇒ 00:20:35.159 Robert Tseng: like, the business in a… in a wider… in a wider, like, way. So, I’m not saying that you will have access to all that data from this exercise. I think it’s just kind of helping them to tell that story. Like, I…
183 00:20:35.200 ⇒ 00:20:54.189 Robert Tseng: That’s just a hypo that I just came up with, that I was, like, trying to tell, to kind of suggest as, like, hey, this is, like, one way that you could look up other campaigns, and the VP of Marketing was like, oh yeah, that’s… that’s interesting, we’ve never thought about that before, so I just want to put some more, like, like, I want to quantify it a bit more with some actual metrics.
184 00:20:54.190 ⇒ 00:21:15.500 Shreya Chowdhury: Yeah, no, I totally agree. That’s a section that I want to add, like, the most, like, just, like, have a larger overview of, like, what was successful, what wasn’t, and then go one step deeper, and then, talk about, like, which ones specifically were super successful or completely unsuccessful. So that data is taking a little bit longer to kind of, like, stitch and dig into.
185 00:21:15.500 ⇒ 00:21:22.429 Shreya Chowdhury: So, I, like, I think that I’ll probably have a little more ready by early next week.
186 00:21:22.430 ⇒ 00:21:29.129 Shreya Chowdhury: But yeah, I have… I have been digging into it. I think that one would help, like, I…
187 00:21:29.130 ⇒ 00:21:49.860 Shreya Chowdhury: I think we were talking about it, like, it would really help to be able to, like, stitch the sales data to the campaigns, so that we can see, like, around this time, around, like, when the specific campaign was launched, because that’s the way that we can really tell the difference between, like, oh, like, is it driving organic traffic versus is it increasing sales?
188 00:21:50.600 ⇒ 00:21:51.200 Robert Tseng: Yeah.
189 00:21:51.200 ⇒ 00:21:54.620 Shreya Chowdhury: Because we have… we have data on the CTR,
190 00:21:55.130 ⇒ 00:22:04.399 Shreya Chowdhury: that’s not directly related to the sales, but I think that would be really important to see. That just requires a little bit more data wrangling, so it’s probably gonna take me a little bit more time.
191 00:22:04.970 ⇒ 00:22:18.790 Robert Tseng: Yeah, and I wouldn’t… I wouldn’t worry too much about having the answer. I think even just calling out, like, this is what we need, or whatever, like, and we can have the conversation with them, like, this is… we actually don’t have that much access to things, like, and that’s, like, a… that’ll help push to give us more.
192 00:22:18.890 ⇒ 00:22:28.040 Robert Tseng: access to dates. Like, the sales data, like, I already told you, like, they give us email snapshots, like, we don’t really have, like, a way to… to get that, data directly, so…
193 00:22:28.040 ⇒ 00:22:28.440 Shreya Chowdhury: Yeah.
194 00:22:28.440 ⇒ 00:22:31.100 Robert Tseng: It’s kind of, like, we are constrained, yeah.
195 00:22:31.100 ⇒ 00:22:49.139 Shreya Chowdhury: Yeah, I think that’s another thing that I think would be good for… to add here, like, then we can present this next week, and then also have, like, a to-do section, sort of, that, like, oh, this is, like, what we’re looking into, and, like, what we think, and, like, if we had more robust data, then we could be, like, sure about it.
196 00:22:50.200 ⇒ 00:22:50.890 Robert Tseng: Okay.
197 00:22:50.890 ⇒ 00:22:54.400 Shreya Chowdhury: Yeah, or just, like, next steps, like, just, like, a planning section.
198 00:22:54.640 ⇒ 00:22:55.180 Robert Tseng: Yeah.
199 00:22:57.940 ⇒ 00:23:12.319 Shreya Chowdhury: Yeah, because right now I have one with recommendations on, like, what the next steps would be, or, like, things that we could do. There’s, like, suggestions for, like, A-B tests or looking at certain metrics. I just have a few bullet points. But yeah, we can add that.
200 00:23:12.850 ⇒ 00:23:26.709 Robert Tseng: Okay. Yeah, so this doc format is good for me, because I like to read long form, and then, like, I can leave comments on every line. They’re not gonna read docs. Like, I’ve tried to share docs with them, they don’t read them. I think they’re more of a slides company, so, like, I feel like we should, you know, once we actually go into that call.
201 00:23:26.710 ⇒ 00:23:33.220 Robert Tseng: Like, we just have a couple slides that are just there, more open-ended. We can have this in the background to talk through.
202 00:23:33.220 ⇒ 00:23:36.610 Robert Tseng: they want to dig deeper into anything, but I think that’s just…
203 00:23:36.610 ⇒ 00:23:51.299 Shreya Chowdhury: That makes sense, yeah, that’s what I figured. I have, like, a longer form of this doc in Google Docs, just for our own, like, internal playbooks, to be thorough, and then I was gonna make this one, like, a very brief, like, one-pager, so that it’s easy to go through, but slide deck would probably be better. I can convert it.
204 00:23:51.790 ⇒ 00:23:52.330 Robert Tseng: Okay.
205 00:23:54.380 ⇒ 00:24:09.239 Shreya Chowdhury: Yeah, I think what’s left for me is just, I’m gonna go through and, like, gut check the data, clean up the visuals and organize this, and I think that should probably be good to, like, for our first pass, and then we can iterate on it more as needed.
206 00:24:09.240 ⇒ 00:24:09.760 Robert Tseng: Okay.
207 00:24:09.970 ⇒ 00:24:10.530 Shreya Chowdhury: Yeah.
208 00:24:10.940 ⇒ 00:24:11.450 Robert Tseng: Yep.
209 00:24:12.270 ⇒ 00:24:13.070 Robert Tseng: That’s good.
210 00:24:14.460 ⇒ 00:24:16.889 Shreya Chowdhury: Cool. Yeah, that’s pretty cool.
211 00:24:16.890 ⇒ 00:24:21.519 Justin Breshears: Maybe a fly on the wall. It’s helpful for me to just kind of know what we’re driving at.
212 00:24:24.710 ⇒ 00:24:26.109 Robert Tseng: Cool. Okay.
213 00:24:26.110 ⇒ 00:24:32.530 Shreya Chowdhury: That is everything for me. Yeah, unless there’s anything else, I’m gonna get back to it.
214 00:24:32.810 ⇒ 00:24:37.070 Robert Tseng: Yeah, yeah, no, all good. Yeah, no, I’ll stay on, I’m just gonna catch up with Justin.
215 00:24:37.070 ⇒ 00:24:39.439 Shreya Chowdhury: Okay, cool, sounds good. Bye, thanks guys.
216 00:24:39.440 ⇒ 00:24:39.889 Robert Tseng: Thanks, Rap.
217 00:24:39.890 ⇒ 00:24:40.510 Justin Breshears: Weird.
218 00:24:41.170 ⇒ 00:24:54.579 Justin Breshears: Yeah, appreciate it. I know you got a lot on your plate, but definitely wanted to check in and say hi and introduce myself, because I hadn’t gotten a chance to meet you yet. So, hear your name a lot, see you on Slack, but I wanted to put a face to the name, so…
219 00:24:54.580 ⇒ 00:24:55.080 Robert Tseng: Yeah, totally.
220 00:24:55.080 ⇒ 00:24:55.739 Justin Breshears: Good time.
221 00:24:56.120 ⇒ 00:25:04.440 Robert Tseng: No, yeah, we’re excited to have you here. Tom’s spoken very highly of you, so, yeah, I think, we appreciate you definitely helping on the PMO side, like.
222 00:25:04.600 ⇒ 00:25:12.960 Robert Tseng: I… I mean, I guess you’ll see he runs his clients a certain way, I run my clients a certain way, so, you kind of being there to kind of help
223 00:25:13.100 ⇒ 00:25:15.790 Robert Tseng: Standardized across the org is…
224 00:25:16.110 ⇒ 00:25:32.119 Robert Tseng: probably helpful, because it feels like we kind of run two separate, like, delivery practices under one house right now. So, but, you know, we do share, like, tools and processes or whatever, but I’m sure you’ll see differences in the way that we’ve been doing things.
225 00:25:32.300 ⇒ 00:25:41.350 Justin Breshears: Well, that’s the goal. The goal is to kind of document and codify a lot of, like, the standards and the quality of, like, how we deliver, because
226 00:25:41.360 ⇒ 00:25:59.639 Justin Breshears: I want to free y’all up from having to worry about delivery, and like, what’s going on, how’s the quality, like, all that stuff. Like, that’s my goal. I want to step in and be that person that can manage that, and then report to y’all, like, what you need to know at that point, so you can kind of…
227 00:25:59.640 ⇒ 00:26:12.599 Justin Breshears: That’s why I asked the question of, like, well, I don’t want you having to QA everything every week, you know? Like, that seems like a waste of your time, when we can figure out another way to do it. So, stuff like that, I’m hoping to help out with, just kind of…
228 00:26:12.600 ⇒ 00:26:20.420 Justin Breshears: creating processes that help everything run smoothly. For example, like, I saw when y’all signed this renewal for Insomnia,
229 00:26:20.710 ⇒ 00:26:29.720 Justin Breshears: the, like, one of the things I’m gonna try and, like, type up a doc on is, the handoff from, like, the conversations you’ve been having in this pre-sales.
230 00:26:29.750 ⇒ 00:26:44.710 Justin Breshears: contract signing, handing off to the delivery team so that, you know, we can properly, like, create the backlog and the roadmap and all those things, right? Yeah. Because I know there was some, like, you were like, oh, I had to take 30 minutes to, like, edit this, and, like, all this stuff. So I’m gonna try and create, like, a form
231 00:26:44.820 ⇒ 00:26:50.250 Justin Breshears: That can get all the information, like, just… you can just put it right in there and…
232 00:26:50.520 ⇒ 00:26:53.120 Justin Breshears: Delivery can run with it from that, that sort of thing.
233 00:26:53.910 ⇒ 00:26:59.239 Robert Tseng: Yeah, so I think that was interesting. It’s like, yeah, the handoff. So, yeah, it’s because our… yeah, our clients…
234 00:26:59.280 ⇒ 00:27:14.510 Robert Tseng: they go through different stages, like, I feel like you’re seeing it for Insomnia, but for Ellie as well, it’s kind of following Insomnia’s, like, kind of example here, but, yeah, we typically… I mean, it’s like, the first month is typically a smaller scope project, it’s just one thing that we run towards, and so…
235 00:27:14.560 ⇒ 00:27:24.879 Robert Tseng: We didn’t really need… I mean, we just… we just did it. It was just me and… me and Casey, pretty much just doing that. And then, yeah, like, now, you know, along the way, like, I try to put
236 00:27:24.990 ⇒ 00:27:26.230 Robert Tseng: You know, just…
237 00:27:26.460 ⇒ 00:27:35.040 Robert Tseng: build up a bigger roadmap and try to sell them to a longer, like, 3-6 month contract. And so, Insomnia is like bites, they want to do a 3-month.
238 00:27:35.150 ⇒ 00:27:50.269 Robert Tseng: And now we have bigger scope, we have multiple projects, so then I’m bringing Shreya in, Amber is kind of taking… was kind of stepping in, getting some of the PM documents started. But yeah, I think that’s also our thing. We have a lot of rituals that, like.
239 00:27:50.680 ⇒ 00:27:58.350 Robert Tseng: you know, certain events, like, yeah, it triggers us that, oh yeah, we need to create, like, the project doc, or whatever. But then the first thing is just, the quality is, like.
240 00:27:58.810 ⇒ 00:28:01.799 Robert Tseng: not great, so I end up basically just…
241 00:28:01.990 ⇒ 00:28:04.520 Robert Tseng: Redoing a good chunk of it.
242 00:28:04.650 ⇒ 00:28:14.349 Robert Tseng: Yeah, so I… I mean, it’s not that it’s not helpful, it’s just, and obviously, Amber doesn’t have all the context either, but it feels like that’s… there’s, like, this…
243 00:28:14.750 ⇒ 00:28:26.620 Robert Tseng: Yeah, like, that… that to me is what… what, like, slows us down, the most, when we’re, like, moving… when clients are moving through the different stages of their life cycle. Yeah, like, so…
244 00:28:26.870 ⇒ 00:28:29.020 Robert Tseng: Project charters,
245 00:28:29.390 ⇒ 00:28:44.730 Robert Tseng: like, decks, like, we’re… for our longer cl… bigger clients, like, you’ll see, probably, like, on Eden’s our biggest client, so, like, and I have, like, a weekly with their exec team, and then, like, a bi-weekly with their board, so, like, it would kind of have, like, more deck-based rituals there, and…
246 00:28:44.790 ⇒ 00:28:50.030 Robert Tseng: It’s… it’s, like, that’s something from an account management perspective, where
247 00:28:50.150 ⇒ 00:29:03.079 Robert Tseng: yeah, I feel good about, like, the weekly updates that we’re sending to our stakeholders at the operator level, like, it’s just, like, translating tickets and putting it in front of them, but then being able to, like, roll that up into something higher level that allows me to, like.
248 00:29:03.080 ⇒ 00:29:11.719 Robert Tseng: have what I need from an account management perspective, like, I feel like that’s, like, a big gap for me, where nobody else on our team really helps with that right now.
249 00:29:11.800 ⇒ 00:29:24.740 Robert Tseng: So I think, I mean, obviously, you’ll… I don’t know where you’re starting and kind of where you’ll build into, but I… I’m just, you know, letting… I’m just telling you that that… that to me is where… where I would like,
250 00:29:24.830 ⇒ 00:29:30.919 Robert Tseng: you know, probably you to work with me, on, making that better. Yeah.
251 00:29:30.920 ⇒ 00:29:37.800 Justin Breshears: Yeah, so you’re talking about the more of the executive summary and executive presentations that you’re putting together right now, that’s where we want to…
252 00:29:38.300 ⇒ 00:29:44.440 Justin Breshears: Yeah, so, like, right now, like, Fridays, I typically block off all morning, and I’m just… it’s just an account management block for me.
253 00:29:44.480 ⇒ 00:29:51.269 Robert Tseng: I go to each of the clients that I’m, like, kind of, like, kind of lead on, and, I’m, like, basically…
254 00:29:51.380 ⇒ 00:29:52.409 Robert Tseng: Trying to, like.
255 00:29:53.120 ⇒ 00:30:10.770 Robert Tseng: yeah, take… I have the summaries of the work that we’ve already done from Amber, but… and… but then it’s kind of like figuring out, okay, well, what’s the next thing I need to push into? What doors do I need to open to give us more… more… more projects coming down the pipeline, and stuff like that. So I… I think…
256 00:30:11.250 ⇒ 00:30:14.399 Robert Tseng: Yeah, like that… like that, that’s, you know…
257 00:30:15.010 ⇒ 00:30:27.039 Robert Tseng: I don’t think there are that many people that are really thinking about client that way. We’re pretty reactive, and just, like, whatever we’re being asked of, we translate into tickets, and we’re able to deliver on it, but, it’s not really, like, that forward-looking.
258 00:30:27.680 ⇒ 00:30:36.460 Justin Breshears: No, this is what I wanted to dive in and help with. Can you send me, like, whatever you’ve, like, currently done? Yeah, just, like, to see, and I can…
259 00:30:36.600 ⇒ 00:30:46.200 Justin Breshears: like, kind of dig into it over the weekend and see where I could help. Because that’s another thing that I think we could definitely could take off your plate, is having to, like.
260 00:30:46.450 ⇒ 00:30:49.290 Justin Breshears: Put together those decks or those reports.
261 00:30:49.630 ⇒ 00:30:57.880 Justin Breshears: Delivery… the delivery side should have all of those things, you know, all that information, more so than you having to come in and do it, you know.
262 00:30:58.610 ⇒ 00:31:00.410 Justin Breshears: just cold, like, I don’t…
263 00:31:00.970 ⇒ 00:31:13.959 Justin Breshears: I think I can help out with that. That’s the bottom line. One of the first things that I talked with Utam about was, also just, like, how delivery can help with selling the next follow-on work.
264 00:31:14.150 ⇒ 00:31:15.820 Justin Breshears: Yeah. To, like.
265 00:31:16.100 ⇒ 00:31:32.730 Justin Breshears: That should be an easy, like, sell at that point, because we already have a relationship with them, they’ve already seen the value, and so we’re in their systems. We should be identifying the future follow-on work that we can be doing, putting together those proposals for you, and then just letting you swoop in and close it.
266 00:31:33.150 ⇒ 00:31:33.480 Robert Tseng: Okay.
267 00:31:33.480 ⇒ 00:31:34.020 Justin Breshears: So…
268 00:31:34.020 ⇒ 00:31:34.509 Robert Tseng: Yeah, I…
269 00:31:34.510 ⇒ 00:31:35.819 Justin Breshears: That’s something that I’ve been…
270 00:31:35.820 ⇒ 00:31:36.560 Robert Tseng: Yeah.
271 00:31:36.560 ⇒ 00:31:41.970 Justin Breshears: I’ve been talking to him about that since… he drove down, and we had lunch, and I was like.
272 00:31:42.070 ⇒ 00:31:48.919 Justin Breshears: This is absolutely something that is an easy, low-hanging fruit win that can increase your revenue pretty quickly.
273 00:31:49.010 ⇒ 00:32:01.760 Justin Breshears: And it’s something we’re doing at my day job, right? We’ve implemented, you know, incentive plans for delivery teams to provide opportunities and sources for leads and things like that, so…
274 00:32:01.760 ⇒ 00:32:10.100 Justin Breshears: That’s definitely something I can help out with, and I want to do things that are close to the dollar, so that we can see those, like, revenue impacts.
275 00:32:10.130 ⇒ 00:32:16.759 Justin Breshears: Pretty quickly, too. Selfishly, I want to increase the revenue so y’all can bring me on full-time, because I was so…
276 00:32:16.760 ⇒ 00:32:34.640 Justin Breshears: for y’all. But also, overall, like, I just think that’s something I can help out with. So, yeah, I would love to collaborate with you on that, along with, you know, I’m taking over Insomnia, but we also identified today that Ellie would be another good one for me to take over from Amber. So, looks like I’ll help out on both of those as well over the next couple.
277 00:32:34.640 ⇒ 00:32:35.290 Robert Tseng: Okay.
278 00:32:35.810 ⇒ 00:32:44.990 Robert Tseng: Cool, yeah, I’ll, I’ll probably add you to the LE channel if you’re not already, but I did send, like, a Loom and a deck that I put together this morning, so that’ll cover, like, what I just mentioned about.
279 00:32:44.990 ⇒ 00:32:45.570 Justin Breshears: Perfect.
280 00:32:45.570 ⇒ 00:32:49.899 Robert Tseng: account management work that I had to do in order to kind of nudge the team along to the next phase.
281 00:32:50.380 ⇒ 00:32:51.140 Justin Breshears: Yeah, I…
282 00:32:51.140 ⇒ 00:32:51.500 Robert Tseng: Yeah.
283 00:32:51.500 ⇒ 00:33:01.299 Justin Breshears: you’re gonna find that I’ll take a lot more ownership in the projects. I’m not just, like, a task pusher. I’m gonna take ownership in the projects and, you know,
284 00:33:01.660 ⇒ 00:33:10.680 Justin Breshears: they think of it from that mindset of, like, account management more than just project management. So, add me in there, I’ll take a look at what you’ve put in there and see where I can dive in.
285 00:33:11.080 ⇒ 00:33:12.590 Robert Tseng: Okay, that sounds good.
286 00:33:13.470 ⇒ 00:33:23.530 Justin Breshears: Other than that, I mean, I’m based in Texas, about 2 hours away from Austin, Tom there, so I’m in Richmond, Texas, a small town. I think you’re on the East Coast, right? Where are you at?
287 00:33:23.530 ⇒ 00:33:24.900 Robert Tseng: Yeah, I’m in New York.
288 00:33:25.470 ⇒ 00:33:26.880 Justin Breshears: Nice. Awesome.
289 00:33:27.070 ⇒ 00:33:28.999 Justin Breshears: Yeah. You and, you and Alex.
290 00:33:29.920 ⇒ 00:33:37.039 Robert Tseng: Yeah, yeah, yeah, we, UTAM comes every… well, we alternate. I’m either in Austin or he comes to New York, so…
291 00:33:37.140 ⇒ 00:33:40.259 Robert Tseng: probably every other month, we see each other, so…
292 00:33:40.260 ⇒ 00:33:47.040 Justin Breshears: the weather is the best. Yeah, I didn’t go to Austin over the summer. He came to New York. Yeah, good call. Good call.
293 00:33:47.040 ⇒ 00:33:47.580 Robert Tseng: Yeah.
294 00:33:48.400 ⇒ 00:33:56.370 Justin Breshears: I lived in Austin for 8 years, before I moved here, so, yeah. It’s a great place, except when it is an armpit and just sweating all the time.
295 00:33:59.100 ⇒ 00:34:00.040 Robert Tseng: Cool, well, I was.
296 00:34:00.040 ⇒ 00:34:00.480 Justin Breshears: Good evening.
297 00:34:00.480 ⇒ 00:34:02.009 Robert Tseng: And, yeah. Yeah.
298 00:34:02.660 ⇒ 00:34:21.880 Justin Breshears: Right back at you, man. Hit me up if you need anything. I am, you know, part-time right now, but I… as I’m working, even on the other job, like, I’ll have Slack open and things, so, like, I’ll be able to respond pretty quickly throughout the day on things, so… Hit me up if you need me, I will be spending some time over the weekend, you know, diving into everything and seeing where I can help out.
299 00:34:22.330 ⇒ 00:34:29.019 Robert Tseng: Okay, yeah, no, I appreciate it. I know it’s hard doing the, kind of, part-time thing, and yeah, we don’t want to keep you there for long, so…
300 00:34:29.130 ⇒ 00:34:38.200 Robert Tseng: yeah, I think it’s just, you know, as soon as it makes sense for everyone to kind of switch you over, like, I think that’s the goal, so…
301 00:34:38.420 ⇒ 00:34:48.179 Justin Breshears: That is the goal, man. I love what y’all are building. It’s really cool. I love the work that you’re doing, and yeah, I would love to be able to dive in, but we’ll do it when it makes sense for both sides, so…
302 00:34:48.460 ⇒ 00:34:52.690 Justin Breshears: Cool. Awesome. Alright, thank you, sir. If I don’t talk to you, have a great weekend.
303 00:34:53.000 ⇒ 00:34:54.639 Robert Tseng: Yeah, you too. Bye, Justin.