Meeting Title: Storcha Feedback Triaging Sync Date: 2025-09-10 Meeting participants: read.ai meeting notes, Amber Lin, JanieceGarcia
WEBVTT
1 00:03:15.110 ⇒ 00:03:16.289 JanieceGarcia: Hi, Amber!
2 00:03:19.270 ⇒ 00:03:20.180 Amber Lin: Bye.
3 00:03:21.210 ⇒ 00:03:29.270 Amber Lin: I’m good. I just moved last weekend, so I finally got internet yesterday.
4 00:03:30.480 ⇒ 00:03:31.990 JanieceGarcia: Nice…
5 00:03:32.200 ⇒ 00:03:40.309 Amber Lin: Yeah, and I was just working on… Triaging the feedback right now.
6 00:03:43.510 ⇒ 00:03:46.410 Amber Lin: How did the session go?
7 00:03:46.930 ⇒ 00:03:48.180 JanieceGarcia: Good.
8 00:03:54.340 ⇒ 00:03:55.410 JanieceGarcia: Let’s see…
9 00:03:58.260 ⇒ 00:04:03.440 JanieceGarcia: So, I know I’ve been in back-to-back meetings, that’s why I was a few minutes late to this one, so I am so sorry.
10 00:04:03.670 ⇒ 00:04:06.960 JanieceGarcia: Storcha.
11 00:04:08.900 ⇒ 00:04:17.170 JanieceGarcia: So, no, it went really, really well. So from my meeting with them, I had Heaven and, Kelsey.
12 00:04:18.360 ⇒ 00:04:25.520 JanieceGarcia: And Para in that working session. They really like Andy.
13 00:04:26.150 ⇒ 00:04:27.370 JanieceGarcia: So that was good.
14 00:04:28.000 ⇒ 00:04:42.950 JanieceGarcia: Heaven actually made a comment stating that she… she was very surprised. She thought it was only service-related questions on, like, what we can do, what we can’t do. She did not realize that processes were all… also in there.
15 00:04:43.010 ⇒ 00:04:55.059 JanieceGarcia: So she asked a process question that she needed help with, and she got the answer and the step-by-step, and she… she loved it. She was like, and now, you know, I know I can ask Andy anything.
16 00:04:56.340 ⇒ 00:04:57.190 Amber Lin: Awesome.
17 00:04:57.190 ⇒ 00:05:06.469 JanieceGarcia: So, something that they did bring up, though, and we even tested it and we tried it, we asked it several questions while I was in here,
18 00:05:06.470 ⇒ 00:05:23.279 JanieceGarcia: or in there with them, was the comfort advisors and the inspectors, because the comfort advisors, you know, how we were talking about different names for inspector or estimator? Comfort advisors are their inspectors, or their estimators.
19 00:05:24.130 ⇒ 00:05:25.260 Amber Lin: Will not work yet?
20 00:05:25.820 ⇒ 00:05:26.560 JanieceGarcia: Do.
21 00:05:27.070 ⇒ 00:05:30.780 Amber Lin: Does the name Comfort Advisor still not work?
22 00:05:31.110 ⇒ 00:05:31.880 JanieceGarcia: -
23 00:05:32.280 ⇒ 00:05:34.940 JanieceGarcia: Because I asked the question, and it’s not bringing it up.
24 00:05:35.260 ⇒ 00:05:36.100 Amber Lin: Oh…
25 00:05:36.940 ⇒ 00:05:48.019 JanieceGarcia: I said, I said, who is our comfort advisor in the 781… 78714?
26 00:05:48.690 ⇒ 00:05:54.069 JanieceGarcia: Got no answer. I said, who’s our inspector for a new water heater in the 78714? Nothing.
27 00:05:59.110 ⇒ 00:06:01.659 Amber Lin: Let’s see… let me check…
28 00:06:19.240 ⇒ 00:06:23.770 Amber Lin: Hmm. Would you send in a…
29 00:06:24.470 ⇒ 00:06:26.740 Amber Lin: A feedback, so we can track it.
30 00:06:44.580 ⇒ 00:06:45.330 JanieceGarcia: Okay.
31 00:06:45.910 ⇒ 00:06:48.649 JanieceGarcia: Right, just submitted that. And then…
32 00:06:49.390 ⇒ 00:06:54.410 JanieceGarcia: I wanted to go over the inspector stuff for sure.
33 00:07:00.180 ⇒ 00:07:11.630 JanieceGarcia: Because… so I have several… Several that have come up. Let me go through these. So, this one…
34 00:07:20.610 ⇒ 00:07:25.260 JanieceGarcia: So, Trisha’s not showing up on any of our zip codes for pest or rodent.
35 00:07:27.530 ⇒ 00:07:28.900 Amber Lin: Which one?
36 00:07:29.160 ⇒ 00:07:37.470 JanieceGarcia: Tricia Gordon, so for Corpus Christi, and she’s not showing up on anything, any of our inspectors, and she is an inspector.
37 00:07:38.370 ⇒ 00:07:39.900 Amber Lin: How do I spell her name?
38 00:07:40.630 ⇒ 00:07:43.290 JanieceGarcia: T-R-I-S-H-A?
39 00:07:45.930 ⇒ 00:07:47.310 Amber Lin: Hmm.
40 00:07:47.690 ⇒ 00:07:52.299 Amber Lin: Let me ask, because it’s on the inspector sheet, is it?
41 00:07:52.300 ⇒ 00:07:58.970 JanieceGarcia: Let me get to… and the inspector sheet you guys are using is still the one that’s through the, the platform, right?
42 00:07:59.150 ⇒ 00:08:08.909 Amber Lin: Yeah, it’s still… it’s still there. So, we’re working on… we’re… because we created a database, but then we have to convert when people ask…
43 00:08:09.020 ⇒ 00:08:17.740 Amber Lin: Andy, questions to… Oh, I see.
44 00:08:18.830 ⇒ 00:08:20.990 Amber Lin: Okay, let me try again.
45 00:08:24.710 ⇒ 00:08:27.549 Amber Lin: Yeah, I’m testing if Tricia comes up.
46 00:08:28.080 ⇒ 00:08:35.990 Amber Lin: Yeah, it shouldn’t be… Like this…
47 00:08:37.730 ⇒ 00:08:41.889 Amber Lin: Oh, Trisha does residential tree, right?
48 00:08:43.970 ⇒ 00:08:47.660 JanieceGarcia: She does, you know, like, holiday lights, she does the tree stuff.
49 00:08:47.860 ⇒ 00:08:52.500 JanieceGarcia: But she also can do… lawn…
50 00:08:53.730 ⇒ 00:09:02.459 JanieceGarcia: the lawn care, lawn mowing, rodent and termite. She just can’t do, WDI or.
51 00:09:03.490 ⇒ 00:09:03.810 Amber Lin: Right.
52 00:09:03.810 ⇒ 00:09:04.430 JanieceGarcia: staff.
53 00:09:04.730 ⇒ 00:09:18.949 Amber Lin: This is what came up. I asked it about Pest Inspector, and I realized Trisha doesn’t do pests, so I asked Residential Tree, and it gave her name as well. Let’s… we can ask…
54 00:09:19.930 ⇒ 00:09:22.750 Amber Lin: We’ll see if she’s on there.
55 00:09:23.810 ⇒ 00:09:27.380 JanieceGarcia: She’s not on the WDI stuff, right, which she shouldn’t be.
56 00:09:27.740 ⇒ 00:09:32.600 Amber Lin: Yeah, she’s not there, so let me check if there’s other stuff. She does commercial tree…
57 00:09:35.070 ⇒ 00:09:37.260 Amber Lin: What else does she do?
58 00:09:37.700 ⇒ 00:09:40.530 JanieceGarcia: She should do lawn mowing, lawn care…
59 00:09:40.750 ⇒ 00:09:43.950 Amber Lin: It’s… Yeah, let’s ask that.
60 00:09:45.380 ⇒ 00:09:49.150 Amber Lin: Farm, lowering, Inspector.
61 00:10:00.610 ⇒ 00:10:01.440 Amber Lin: -Oh.
62 00:10:02.350 ⇒ 00:10:05.190 Amber Lin: Okay, no, so that’s it, probably.
63 00:10:05.580 ⇒ 00:10:09.910 Amber Lin: I’m checking on new holiday lights.
64 00:10:11.360 ⇒ 00:10:13.529 Amber Lin: Probably have to do this zip code.
65 00:10:18.540 ⇒ 00:10:24.099 JanieceGarcia: And on why is some of our Corpus Christi zip codes not even have anybody listed?
66 00:10:24.810 ⇒ 00:10:30.710 Amber Lin: Probably because it wasn’t in the zips when we converted it.
67 00:10:31.930 ⇒ 00:10:37.040 Amber Lin: So there would… just wasn’t anything in the zip code sheet when we created it.
68 00:10:37.610 ⇒ 00:10:43.319 Amber Lin: Yeah, right here, I asked Holiday Lives for this zip code, and it shows Trisha.
69 00:10:46.250 ⇒ 00:10:47.150 JanieceGarcia: Okay.
70 00:10:47.640 ⇒ 00:10:48.300 Amber Lin: Yeah.
71 00:10:49.050 ⇒ 00:10:49.490 JanieceGarcia: meter.
72 00:10:49.490 ⇒ 00:10:56.519 Amber Lin: thumbs up of new zip codes that Trisha should be, but it doesn’t show… send in the feedback, and we will go check it.
73 00:10:57.670 ⇒ 00:11:04.320 JanieceGarcia: Yeah, because she’s not… that’s what I’m saying, she’s not showing up on the pest side, and she should, because she’s not… she’s not listed there.
74 00:11:04.410 ⇒ 00:11:18.069 JanieceGarcia: She’s only listed… the stuff that she’s listed on is the holiday lights and the tree and landscaping, but we need her on the lawn mowing, the, lawn care, pest control, and rodent.
75 00:11:19.940 ⇒ 00:11:22.290 Amber Lin: Oh, so she also does pest control.
76 00:11:24.010 ⇒ 00:11:31.169 Amber Lin: I see. I don’t think that was there when we first made this rest sheet. What zip codes does she cover it and can add her?
77 00:11:31.620 ⇒ 00:11:33.780 JanieceGarcia: She’s a backup to Michael and Larry.
78 00:11:35.320 ⇒ 00:11:37.850 JanieceGarcia: So she does, she does all of them with them.
79 00:11:37.970 ⇒ 00:11:39.330 JanieceGarcia: She will go anywhere.
80 00:11:39.830 ⇒ 00:11:41.840 Amber Lin: Okay, so…
81 00:11:41.840 ⇒ 00:11:46.580 JanieceGarcia: all Corpus Christi, and I’m pulling… Gonna pull up this one.
82 00:12:26.090 ⇒ 00:12:29.409 Amber Lin: Is there certain zips that she services?
83 00:12:30.970 ⇒ 00:12:38.880 JanieceGarcia: It’s… All Corpus Christi’s. That’s what I’m looking at, too, because I don’t even see that…
84 00:12:39.830 ⇒ 00:12:43.999 JanieceGarcia: This one for Rockport is in here, and I know we do this one.
85 00:12:51.670 ⇒ 00:12:53.750 JanieceGarcia: 7834…
86 00:12:57.010 ⇒ 00:13:03.089 Amber Lin: Would you mind sending in a feedback or sending me the list of the zips so I can go update it?
87 00:13:03.390 ⇒ 00:13:04.789 JanieceGarcia: I can do that.
88 00:13:04.990 ⇒ 00:13:06.030 Amber Lin: Awesome.
89 00:13:27.310 ⇒ 00:13:33.110 Amber Lin: For water heater, when we did mechanical, let’s check…
90 00:13:35.140 ⇒ 00:13:40.339 Amber Lin: I don’t think we have a water heater inspector listed.
91 00:13:40.440 ⇒ 00:13:41.970 Amber Lin: in this sheet.
92 00:13:42.800 ⇒ 00:13:48.420 Amber Lin: So we have water quality, we have HVAC appliance, but we don’t have,
93 00:13:51.670 ⇒ 00:13:54.290 Amber Lin: We don’t have a new water heater.
94 00:13:55.210 ⇒ 00:14:00.699 Amber Lin: How does that work when people ask for a new water heater inspector?
95 00:14:01.870 ⇒ 00:14:09.120 JanieceGarcia: That is going to be through plumbing. So, water heaters are through our plumbing, so it’s going to be anything plumbing related.
96 00:14:09.120 ⇒ 00:14:14.890 Amber Lin: Oh, okay, so… I think that’s the wording we should specify.
97 00:14:15.370 ⇒ 00:14:20.590 Amber Lin: Let’s see, so that’s one.
98 00:14:21.810 ⇒ 00:14:23.679 Amber Lin: Water heater…
99 00:14:33.280 ⇒ 00:14:40.100 Amber Lin: Yeah, so let me try… to do plumbing…
100 00:14:45.540 ⇒ 00:14:48.319 Amber Lin: We’ll make sure there’s someone for that sip.
101 00:14:54.540 ⇒ 00:14:59.410 Amber Lin: Seems that we didn’t add the mechanical inspectors when we made this.
102 00:15:00.320 ⇒ 00:15:04.309 Amber Lin: Okay, let me go check, that’s a problem.
103 00:15:04.740 ⇒ 00:15:05.400 JanieceGarcia: Okay.
104 00:15:09.680 ⇒ 00:15:12.529 JanieceGarcia: And you would see who answered that.
105 00:15:14.680 ⇒ 00:15:16.169 JanieceGarcia: Yeah, it’s a nerve.
106 00:15:24.170 ⇒ 00:15:24.830 JanieceGarcia: I don’t…
107 00:15:58.300 ⇒ 00:15:59.330 Amber Lin: Okay.
108 00:15:59.440 ⇒ 00:16:06.649 Amber Lin: So… Where would we find the… Mechanical inspectors.
109 00:16:06.650 ⇒ 00:16:13.880 JanieceGarcia: I am asking… so I am asking, tara?
110 00:16:14.420 ⇒ 00:16:15.470 JanieceGarcia: for those?
111 00:16:15.860 ⇒ 00:16:19.450 JanieceGarcia: To double-check and make sure that we have everything that we need to have.
112 00:16:19.680 ⇒ 00:16:20.400 Amber Lin: Yeah.
113 00:16:20.530 ⇒ 00:16:34.640 Amber Lin: Let me… I can also check on… this spreadsheet… Coco… Cleaning…
114 00:16:38.540 ⇒ 00:16:41.110 Amber Lin: For me… No.
115 00:16:45.860 ⇒ 00:16:53.950 Amber Lin: So here… Chemical phone list…
116 00:16:55.900 ⇒ 00:16:56.950 Amber Lin: Okay.
117 00:16:58.420 ⇒ 00:17:11.350 Amber Lin: there’s… HVAC installs… Plumbing… Yeah, I think we have this list, however, I don’t think…
118 00:17:11.839 ⇒ 00:17:19.069 Amber Lin: We have specifically, which one is a inspector?
119 00:17:19.880 ⇒ 00:17:21.079 Amber Lin: We have the con…
120 00:17:21.089 ⇒ 00:17:21.789 JanieceGarcia: Yes.
121 00:17:21.790 ⇒ 00:17:27.890 Amber Lin: but then over here, for instance, for Austin Plumbing, I don’t know who’s an inspector.
122 00:17:28.329 ⇒ 00:17:33.219 JanieceGarcia: Those are not the inspectors, so that’s the problem, you guys.
123 00:17:33.220 ⇒ 00:17:33.960 Amber Lin: You guys know.
124 00:17:33.960 ⇒ 00:17:35.230 JanieceGarcia: haven’t.
125 00:17:35.850 ⇒ 00:17:38.739 JanieceGarcia: Because the Comfort Advisors are completely different.
126 00:17:39.660 ⇒ 00:17:43.429 Amber Lin: I see… there’s… what’s this?
127 00:17:44.170 ⇒ 00:17:47.230 Amber Lin: Treat, referrals, nope.
128 00:17:47.260 ⇒ 00:17:48.740 JanieceGarcia: scroll over.
129 00:17:49.190 ⇒ 00:17:51.049 JanieceGarcia: And that’s why I was asking.
130 00:17:51.180 ⇒ 00:17:55.709 JanieceGarcia: Tara, because she was like, I… she even said herself she didn’t think she gave them to all you.
131 00:17:56.200 ⇒ 00:17:57.300 Amber Lin: Yeah, okay.
132 00:17:57.860 ⇒ 00:17:59.770 Amber Lin: Sounds good, so…
133 00:18:00.230 ⇒ 00:18:05.340 JanieceGarcia: So, we can circle back on that one, because that came through from the, working session I did.
134 00:18:05.640 ⇒ 00:18:07.310 Amber Lin: Mmm, okay, awesome.
135 00:18:07.790 ⇒ 00:18:09.959 Amber Lin: Good that we found that.
136 00:18:14.100 ⇒ 00:18:17.750 JanieceGarcia: I’m looking for my other ones, because I know I have more.
137 00:18:45.500 ⇒ 00:18:48.180 JanieceGarcia: Yeah. That’s not, that’s different.
138 00:18:57.130 ⇒ 00:19:00.110 JanieceGarcia: Oh, I thought I had way more than that, but I guess… not…
139 00:19:01.720 ⇒ 00:19:02.310 Amber Lin: Huh.
140 00:19:54.330 ⇒ 00:19:56.159 JanieceGarcia: Yeah, I could have sworn.
141 00:20:02.330 ⇒ 00:20:05.089 JanieceGarcia: Yeah, I could have sworn I had so much more, but I guess I don’t.
142 00:20:06.570 ⇒ 00:20:14.180 Amber Lin: Yeah, I triaged a few, so I think we’re almost good now. I just signed the remaining ones.
143 00:20:14.180 ⇒ 00:20:14.870 JanieceGarcia: Okay.
144 00:20:14.870 ⇒ 00:20:17.670 Amber Lin: The last one…
145 00:20:22.200 ⇒ 00:20:33.149 Amber Lin: I think Andrea is asking about where does Ruben Thompson cover? We currently don’t do by person, we only do by zip code.
146 00:20:33.150 ⇒ 00:20:33.850 JanieceGarcia: right?
147 00:20:33.850 ⇒ 00:20:42.950 Amber Lin: we won’t be able to answer this, but I’ll backlog it so that our, our future… the database can answer this, so just let.
148 00:20:42.950 ⇒ 00:20:50.160 JanieceGarcia: Because that’s what we’re working on, right, with that new database, is that it’s going to end up being able to convert, whether it’s a zip code or a name.
149 00:20:50.350 ⇒ 00:20:55.920 Amber Lin: Yeah, so I’m just gonna query by name for SIPS.
150 00:20:56.060 ⇒ 00:21:01.510 Amber Lin: I’m just gonna put this in backlog, and we will… we’ll do this when we have.
151 00:21:01.510 ⇒ 00:21:05.330 JanieceGarcia: I think that’s… that’s gonna be a huge thing. A huge hit.
152 00:21:08.420 ⇒ 00:21:09.520 JanieceGarcia: It really is, Amber.
153 00:21:10.500 ⇒ 00:21:11.340 Amber Lin: Yeah.
154 00:21:11.490 ⇒ 00:21:22.650 Amber Lin: Also, I think this… this… I’m not sure if this is valid, because we did say Randy, so I’m not sure… maybe she misread.
155 00:21:30.290 ⇒ 00:21:30.840 JanieceGarcia: Yeah.
156 00:21:31.810 ⇒ 00:21:34.570 Amber Lin: Okay, so I’m just gonna make sure that…
157 00:21:41.800 ⇒ 00:21:44.959 Amber Lin: Mike Matthew, Steven Gray.
158 00:21:45.900 ⇒ 00:21:48.800 Amber Lin: Or… Huh?
159 00:21:54.980 ⇒ 00:21:57.909 Amber Lin: Oh, this is the text sheet.
160 00:21:58.670 ⇒ 00:21:59.910 Amber Lin: Oh, I see.
161 00:22:00.630 ⇒ 00:22:02.080 Amber Lin: Okay, so I’ll just…
162 00:22:02.990 ⇒ 00:22:14.970 Amber Lin: cancel this one. Okay, anything in your feedback session… section that… that you’re currently looking at that needs my help, or anything that you need to triage to me?
163 00:22:15.450 ⇒ 00:22:20.369 JanieceGarcia: Let me look… I started going through them earlier. I went through them yesterday.
164 00:22:20.480 ⇒ 00:22:22.070 JanieceGarcia: No, it’s going backwards.
165 00:22:24.170 ⇒ 00:22:27.200 JanieceGarcia: The one… okay, so the master department list…
166 00:22:27.610 ⇒ 00:22:31.449 JanieceGarcia: We’re gonna work on that once we’re done with getting everybody in, right?
167 00:22:31.670 ⇒ 00:22:32.240 Amber Lin: Yeah.
168 00:22:32.240 ⇒ 00:22:34.830 JanieceGarcia: Yeah, which we are essentially…
169 00:22:34.830 ⇒ 00:22:37.430 Amber Lin: Every… everyone… so home and…
170 00:22:37.570 ⇒ 00:22:43.539 Amber Lin: launch, should be in testing, or I don’t know if Yiva has added them yet, but.
171 00:22:43.540 ⇒ 00:22:44.659 JanieceGarcia: I know home is.
172 00:22:45.100 ⇒ 00:22:49.400 Amber Lin: Yeah, it is ready, so I… so I hope…
173 00:22:49.960 ⇒ 00:23:00.930 Amber Lin: Yvette will add the new people that she thinks should test lawn, but we have all of them, and we can… we can start working on it.
174 00:23:01.280 ⇒ 00:23:11.920 Amber Lin: to Creative Master Department… Yeah, at least of what does this department cover? Like, maybe…
175 00:23:12.150 ⇒ 00:23:15.970 Amber Lin: A most basic, just, coverage list.
176 00:23:15.970 ⇒ 00:23:19.089 JanieceGarcia: That actually would be a pretty easy thing I think I can get you.
177 00:23:19.320 ⇒ 00:23:19.730 Amber Lin: Okay.
178 00:23:19.730 ⇒ 00:23:22.380 JanieceGarcia: I’ll send that to you, so it’s a quick fix.
179 00:23:25.590 ⇒ 00:23:27.689 JanieceGarcia: Okay, so that’s that one.
180 00:23:37.620 ⇒ 00:23:38.740 JanieceGarcia: So…
181 00:23:42.310 ⇒ 00:23:49.720 JanieceGarcia: It was the sales… okay, so that, we need to… sales inspector for 77845.
182 00:23:56.330 ⇒ 00:24:02.460 Amber Lin: 7, 7… 8, 4th.
183 00:24:02.850 ⇒ 00:24:04.400 JanieceGarcia: But it shows that.
184 00:24:04.780 ⇒ 00:24:07.830 JanieceGarcia: The inspector is a sales inspector, so…
185 00:24:09.000 ⇒ 00:24:11.569 Amber Lin: Yeah, I think that’s because…
186 00:24:12.150 ⇒ 00:24:20.530 Amber Lin: it works when it says inspector. I think when we say sales inspector, Andy’s like, what is the service sales?
187 00:24:20.660 ⇒ 00:24:24.380 Amber Lin: So, he looks and looks, there’s no sales service.
188 00:24:24.820 ⇒ 00:24:32.890 Amber Lin: So, I can even try sales for that zip code, and let me check, I think it’s just a wording issue, because it did show up.
189 00:24:33.510 ⇒ 00:24:37.570 JanieceGarcia: Yeah, and that’s what I’m thinking. It’s just a wording issue, it’s the way that she asked.
190 00:24:37.860 ⇒ 00:24:39.940 Amber Lin: Yeah, which is… which is okay.
191 00:24:40.060 ⇒ 00:24:44.109 JanieceGarcia: Because we can just add that to the list that we created last week, right?
192 00:24:44.110 ⇒ 00:24:50.900 Amber Lin: Yeah, totally. Let me check…
193 00:25:10.570 ⇒ 00:25:14.259 Amber Lin: I’ll check, it doesn’t seem like the alias is working.
194 00:25:14.460 ⇒ 00:25:16.440 Amber Lin: Yet.
195 00:25:19.110 ⇒ 00:25:19.440 JanieceGarcia: Okay.
196 00:25:26.780 ⇒ 00:25:30.460 JanieceGarcia: So that one we did. Perfect. We’re doing that.
197 00:25:55.060 ⇒ 00:25:56.870 JanieceGarcia: Okay, so that was the one that…
198 00:25:57.030 ⇒ 00:25:59.750 JanieceGarcia: My next one is the one that I was asking you.
199 00:26:00.850 ⇒ 00:26:02.420 JanieceGarcia: About for the tree stuff.
200 00:26:04.330 ⇒ 00:26:06.720 Amber Lin: Which one?
201 00:26:06.720 ⇒ 00:26:07.350 JanieceGarcia: Trisha?
202 00:26:07.890 ⇒ 00:26:10.010 JanieceGarcia: Not Patricia Gordon.
203 00:26:13.100 ⇒ 00:26:18.070 JanieceGarcia: from… Hold on.
204 00:26:18.600 ⇒ 00:26:19.950 JanieceGarcia: What was that problem?
205 00:26:20.780 ⇒ 00:26:22.659 Amber Lin: Is it assigned to you, or is it assigned.
206 00:26:22.660 ⇒ 00:26:23.870 JanieceGarcia: It’s assigned to me.
207 00:26:24.470 ⇒ 00:26:25.210 Amber Lin: Oh.
208 00:26:26.900 ⇒ 00:26:28.750 JanieceGarcia: I just marked it done, that’s why.
209 00:26:28.890 ⇒ 00:26:31.150 JanieceGarcia: Because we’re fixing it. We already fixed it.
210 00:26:32.370 ⇒ 00:26:34.580 Amber Lin: Ish… She…
211 00:26:35.310 ⇒ 00:26:38.489 JanieceGarcia: And I think that one… No, Lauren Anderson.
212 00:26:38.490 ⇒ 00:26:39.110 Amber Lin: Oh.
213 00:26:41.790 ⇒ 00:26:43.040 Amber Lin: Oh, okay.
214 00:26:46.890 ⇒ 00:26:49.619 Amber Lin: It doesn’t show pest yet.
215 00:26:50.080 ⇒ 00:26:52.290 JanieceGarcia: So we should show…
216 00:26:53.870 ⇒ 00:26:54.880 Amber Lin: Yes.
217 00:26:57.260 ⇒ 00:26:58.720 JanieceGarcia: We already talked about that one.
218 00:26:59.230 ⇒ 00:27:01.369 JanieceGarcia: Okay, let me see on the…
219 00:27:02.590 ⇒ 00:27:09.389 Amber Lin: Yeah, I’ll say… can I pull this back and say if you can send me the list that Trisha covers?
220 00:27:09.390 ⇒ 00:27:12.190 JanieceGarcia: I did already… I emailed it to you, but yeah, you can pull it back.
221 00:27:12.830 ⇒ 00:27:14.619 Amber Lin: Okay, let me do that.
222 00:27:19.020 ⇒ 00:27:23.230 Amber Lin: Let me go through that, so I’ll say by end of week.
223 00:27:24.310 ⇒ 00:27:25.420 Amber Lin: Right.
224 00:27:26.030 ⇒ 00:27:26.930 Amber Lin: Okay.
225 00:27:27.380 ⇒ 00:27:39.160 Amber Lin: And there’s quite a few ones that Casey and Mustafa did here that I’ll either test, or I’ll send… I’ll test, and then I’ll put a screenshot for you to check.
226 00:27:41.070 ⇒ 00:27:44.969 JanieceGarcia: Okay. And I’ll close them. I think otherwise…
227 00:27:45.240 ⇒ 00:27:53.660 Amber Lin: I’ll talk to you tomorrow. We’re working on the transcripts, testing the zip codes, so hopefully we have something to show by tomorrow’s.
228 00:27:54.670 ⇒ 00:27:58.510 JanieceGarcia: So… I did want to ask you on this one.
229 00:27:59.380 ⇒ 00:28:02.069 JanieceGarcia: The Brian one about the ceiling?
230 00:28:03.390 ⇒ 00:28:07.029 JanieceGarcia: I even tried to put some wording in the central doc.
231 00:28:07.570 ⇒ 00:28:15.729 JanieceGarcia: under our rodent coverage and our rodent stuff, and it’s still… it’s still bringing up the same verbiage. So how do we get it to…
232 00:28:16.290 ⇒ 00:28:21.709 JanieceGarcia: bring up showing that we seal entry points. That’s what… that’s what we needed to say.
233 00:28:23.600 ⇒ 00:28:38.430 Amber Lin: Okay, where is that in the central dock? Let me… I searched ceiling, and I put all the five instances that came up. I don’t know…
234 00:28:38.570 ⇒ 00:28:43.360 Amber Lin: What he’s trying… what we’re… what’s the correct answer for this?
235 00:28:43.650 ⇒ 00:28:44.400 Amber Lin: Questions.
236 00:28:44.400 ⇒ 00:28:51.709 JanieceGarcia: So, what’s happening is that… Hold on, let’s, you know, entry…
237 00:28:54.660 ⇒ 00:29:03.610 JanieceGarcia: So what’s happening is that when he asked that, oh, wrong one, no wonder I was not finding the correct thing.
238 00:29:03.890 ⇒ 00:29:16.790 JanieceGarcia: he… he needed the answer in regards to, we do seal up entry points, because I told him, I said, we… and I even let him know, I said, Brian, we cannot tell them exactly
239 00:29:16.880 ⇒ 00:29:26.940 JanieceGarcia: what we seal. Because if we were to do that, we are going to hurt ourselves, because we have to be careful based upon the warranty of the home.
240 00:29:27.140 ⇒ 00:29:28.320 Amber Lin: So…
241 00:29:29.180 ⇒ 00:29:38.810 JanieceGarcia: I went in, and that’s what I was… Trying to add… But let me…
242 00:29:39.140 ⇒ 00:29:51.590 Amber Lin: Yeah, once you add it, put a screenshot, and then we’ll make sure that it comes up correctly. Because right now, I just don’t think it’s there yet, because it’s probably a question we’ve never seen before, but once we add it, it should be okay.
243 00:29:51.790 ⇒ 00:30:04.880 JanieceGarcia: So, I did add it. I’m gonna… because I added it the other day, I’m gonna add shoe, because I put seal entry points around drains, doors, windows, technicians or inspectors will offer additional prevention tips customized to each property.
244 00:30:05.050 ⇒ 00:30:06.240 JanieceGarcia: That is on there.
245 00:30:06.370 ⇒ 00:30:07.489 JanieceGarcia: That’s true.
246 00:30:07.750 ⇒ 00:30:13.700 Amber Lin: Okay, then do you think it’s a… it’s how… okay, what is included in sealing?
247 00:30:13.980 ⇒ 00:30:18.590 Amber Lin: Right, okay, I’ll check with… Andy…
248 00:30:20.150 ⇒ 00:30:21.790 JanieceGarcia: And that’s why I was…
249 00:30:21.790 ⇒ 00:30:22.300 Amber Lin: roof.
250 00:30:22.300 ⇒ 00:30:22.840 JanieceGarcia: friend.
251 00:30:22.840 ⇒ 00:30:24.500 Amber Lin: reseal, right?
252 00:30:24.750 ⇒ 00:30:27.100 JanieceGarcia: - it’s not resealing.
253 00:30:27.100 ⇒ 00:30:32.699 Amber Lin: So, what is the ceiling… ceiling of what? For what service?
254 00:30:32.700 ⇒ 00:30:33.510 JanieceGarcia: rodent.
255 00:30:34.380 ⇒ 00:30:35.750 Amber Lin: Rodent…
256 00:30:36.660 ⇒ 00:30:39.110 Amber Lin: Is this related to fumigation?
257 00:30:41.100 ⇒ 00:30:41.860 JanieceGarcia: No.
258 00:30:42.060 ⇒ 00:30:42.820 JanieceGarcia: -
259 00:30:43.890 ⇒ 00:30:47.780 Amber Lin: Let’s see…
260 00:31:05.820 ⇒ 00:31:07.830 Amber Lin: Nope, that’s not the right thing.
261 00:31:08.340 ⇒ 00:31:11.940 Amber Lin: Would you put a screenshot in this ticket?
262 00:31:11.940 ⇒ 00:31:12.430 JanieceGarcia: Nope.
263 00:31:13.690 ⇒ 00:31:16.359 Amber Lin: Yeah, I can’t find it.
264 00:31:16.780 ⇒ 00:31:19.040 JanieceGarcia: I added you on the central doc…
265 00:31:19.480 ⇒ 00:31:21.159 Amber Lin: It’s just…
266 00:31:21.160 ⇒ 00:31:22.049 JanieceGarcia: Still didn’t do it?
267 00:31:22.050 ⇒ 00:31:23.530 Amber Lin: Little long.
268 00:31:23.850 ⇒ 00:31:27.529 Amber Lin: Let me go try and see where it is. Okay.
269 00:31:51.130 ⇒ 00:31:53.409 JanieceGarcia: Okay, I just added you for it.
270 00:32:10.980 ⇒ 00:32:11.600 JanieceGarcia: Huh.
271 00:32:13.170 ⇒ 00:32:22.950 JanieceGarcia: And there was one… 78610. There’s another inspector question that didn’t come through, didn’t get relayed in.
272 00:32:23.850 ⇒ 00:32:24.590 Amber Lin: Hmm.
273 00:32:29.070 ⇒ 00:32:30.110 JanieceGarcia: And it’s in there.
274 00:32:30.950 ⇒ 00:32:32.649 JanieceGarcia: Oh, that’s true, hold on.
275 00:32:35.850 ⇒ 00:32:36.800 JanieceGarcia: Mmm.
276 00:32:40.410 ⇒ 00:32:41.780 JanieceGarcia: Commercials in there.
277 00:32:54.820 ⇒ 00:32:56.310 JanieceGarcia: Oh, that’s what it was.
278 00:32:56.440 ⇒ 00:33:02.079 JanieceGarcia: None of our satellites Our satellite tab on our inspector sheet.
279 00:33:03.550 ⇒ 00:33:09.979 JanieceGarcia: It is not listed on y’all’s inspector sheet. I don’t think it ever got… that’s what it was. I don’t think it ever got transferred over.
280 00:33:10.830 ⇒ 00:33:12.659 Amber Lin: Okay, let me go check.
281 00:33:13.150 ⇒ 00:33:16.580 JanieceGarcia: I think it was just that inspector, and that’s what I had sent to you guys.
282 00:33:17.190 ⇒ 00:33:18.850 Amber Lin: Gosh, okay.
283 00:33:21.090 ⇒ 00:33:22.300 JanieceGarcia: We’ll send it again.
284 00:33:22.820 ⇒ 00:33:26.949 Amber Lin: So… Yeah, give me one… give me one sec.
285 00:33:27.580 ⇒ 00:33:28.350 JanieceGarcia: No worries.
286 00:33:33.860 ⇒ 00:33:39.980 JanieceGarcia: I don’t… Because this one you had to scoot all the way over for, that’s why.
287 00:35:29.480 ⇒ 00:35:32.470 Amber Lin: Hello, I’m back. I had a maintenance.
288 00:35:32.620 ⇒ 00:35:33.730 Amber Lin: come in.
289 00:35:35.700 ⇒ 00:35:38.390 Amber Lin: Our internet has some problems.
290 00:35:39.510 ⇒ 00:35:39.960 JanieceGarcia: -Oh.
291 00:35:39.960 ⇒ 00:35:45.539 Amber Lin: Yeah, let me add in the… Something for the satellites.
292 00:35:56.390 ⇒ 00:35:58.060 JanieceGarcia: And I think that’s all the questions I had.
293 00:36:05.790 ⇒ 00:36:07.620 Amber Lin: Okay, anything else?
294 00:36:08.330 ⇒ 00:36:09.830 JanieceGarcia: No, ma’am.
295 00:36:09.830 ⇒ 00:36:12.639 Amber Lin: Thank you so much! You’re always welcome.
296 00:36:12.750 ⇒ 00:36:15.219 JanieceGarcia: You always help me, so thank you, thank ya.
297 00:36:16.710 ⇒ 00:36:19.359 Amber Lin: Same for you. Let’s talk tomorrow, then.
298 00:36:19.750 ⇒ 00:36:24.119 JanieceGarcia: Yes, we will definitely talk tomorrow. Good news, I hope, going to Matt and Yvette.
299 00:36:24.470 ⇒ 00:36:29.009 Amber Lin: I don’t… I don’t know if they have talked yet, but… I pray too.
300 00:36:29.580 ⇒ 00:36:31.750 JanieceGarcia: I know. How’s our usage, though?
301 00:36:31.750 ⇒ 00:36:40.410 Amber Lin: Our use is going really well. I checked this morning, it has gone up compared to…
302 00:36:40.600 ⇒ 00:36:44.050 Amber Lin: Last week, cause last week was…
303 00:36:44.260 ⇒ 00:36:48.139 Amber Lin: Also, a short week, so let me check right now.
304 00:36:48.710 ⇒ 00:37:00.190 Amber Lin: So, for… Wow. So for just… This week… Apply.
305 00:37:01.610 ⇒ 00:37:10.989 Amber Lin: This week so far, we’re at Wednesday, we’re almost at 300 sessions, and our goal is 430, so I think we’re gonna hit it.
306 00:37:13.130 ⇒ 00:37:14.060 JanieceGarcia: Gas!
307 00:37:14.060 ⇒ 00:37:15.960 Amber Lin: We’re gonna hit this, we’re gonna do it.
308 00:37:15.960 ⇒ 00:37:16.730 JanieceGarcia: Awesome, awesome.
309 00:37:16.730 ⇒ 00:37:17.720 Amber Lin: Very exciting.
310 00:37:18.400 ⇒ 00:37:19.440 Amber Lin: Okay, perfect.
311 00:37:19.440 ⇒ 00:37:20.710 JanieceGarcia: Thank you, Amber, bye!
312 00:37:20.710 ⇒ 00:37:21.600 Amber Lin: Bye!