Meeting Title: Delivery Excellence Weekly Date: 2025-09-08 Meeting participants: Rico Rejoso, Awaish Kumar, Uttam Kumaran, Justin Breshears, Shreya Chowdhury, Amber Lin, Samuel Roberts, Demilade Agboola
WEBVTT
1 00:00:40.080 ⇒ 00:00:41.080 Uttam Kumaran: Hey, guys.
2 00:00:42.880 ⇒ 00:00:43.550 Awaish Kumar: Hello.
3 00:00:44.760 ⇒ 00:00:45.410 Rico Rejoso: I…
4 00:00:55.490 ⇒ 00:00:56.400 Justin Breshears: Hello?
5 00:00:57.390 ⇒ 00:00:58.290 Amber Lin: Hi.
6 00:00:58.290 ⇒ 00:00:58.960 Uttam Kumaran: Aye.
7 00:01:02.740 ⇒ 00:01:03.870 Amber Lin: Alright.
8 00:01:04.120 ⇒ 00:01:09.280 Amber Lin: Demolade said he might come, or might not, we’ll see.
9 00:01:10.100 ⇒ 00:01:18.919 Amber Lin: Here is… So, the link to this Notion doc should be in our,
10 00:01:19.410 ⇒ 00:01:30.420 Amber Lin: in the calendar invite, so if you need to access this on your side, you can do that as well. Usually, we just start off with a quick overview of our projects, and then we’ll dive into
11 00:01:30.430 ⇒ 00:01:45.290 Amber Lin: Any topics, or on the specific projects. So, let’s just update this first, and then I have the hours report that I prepared, for the previous two weeks.
12 00:01:46.320 ⇒ 00:01:48.010 Amber Lin: So…
13 00:01:48.010 ⇒ 00:01:53.510 Uttam Kumaran: Going down here, I know Insomnia renewed, is that contract signed?
14 00:01:55.040 ⇒ 00:01:57.319 Uttam Kumaran: That contract is not signed yet.
15 00:01:57.900 ⇒ 00:01:59.430 Amber Lin: Okay.
16 00:02:00.110 ⇒ 00:02:04.599 Amber Lin: And then… for Interlude, is this still 5K a month?
17 00:02:06.050 ⇒ 00:02:11.640 Uttam Kumaran: Yes, but that contract has also… so, what other status, like, fields do we have?
18 00:02:11.910 ⇒ 00:02:14.800 Uttam Kumaran: We can add one.
19 00:02:15.040 ⇒ 00:02:16.369 Amber Lin: Newell said? Yeah.
20 00:02:17.060 ⇒ 00:02:18.670 Amber Lin: Okay, I’ll update that.
21 00:02:19.100 ⇒ 00:02:21.709 Amber Lin: Wait, here, I can, I can add it. So, contract.
22 00:02:22.690 ⇒ 00:02:33.790 Uttam Kumaran: I guess, yes, we have upcoming start, Renewal negotiation, renewal contract… Creation, okay, so that’s…
23 00:02:34.870 ⇒ 00:02:37.539 Uttam Kumaran: Renewal sent? What does renewal sent mean?
24 00:02:39.340 ⇒ 00:02:44.849 Uttam Kumaran: I didn’t create the statuses. You can change it. Let me, let me just do, like,
25 00:02:45.420 ⇒ 00:02:49.370 Uttam Kumaran: I’ll match what’s in our other finance sheet, so… Go ahead.
26 00:02:50.860 ⇒ 00:03:01.060 Uttam Kumaran: Let me just do that really quick. So, we typically have, like, active, We have signing… Yeah.
27 00:03:01.520 ⇒ 00:03:07.299 Uttam Kumaran: renewal and renewal expired.
28 00:03:08.870 ⇒ 00:03:11.719 Uttam Kumaran: So for this, we have renewal negotiation.
29 00:03:12.000 ⇒ 00:03:18.410 Uttam Kumaran: Renewal, contract, creation… I’m gonna remove that and put… Renewal expired.
30 00:03:18.850 ⇒ 00:03:22.710 Uttam Kumaran: And I’m gonna move that to, like… Red.
31 00:03:23.260 ⇒ 00:03:26.450 Uttam Kumaran: And so… Let me tell you what’s…
32 00:03:27.190 ⇒ 00:03:32.229 Uttam Kumaran: Where? So, Interlude, this is in Renewal Signing, although, like.
33 00:03:32.600 ⇒ 00:03:35.069 Uttam Kumaran: I think they’re gonna… we… so…
34 00:03:35.730 ⇒ 00:03:41.280 Uttam Kumaran: The right way is, like, we shouldn’t start work until people have, like, signed everything.
35 00:03:42.140 ⇒ 00:03:45.780 Uttam Kumaran: There will be times where we make exceptions, less over time.
36 00:03:46.040 ⇒ 00:03:55.780 Uttam Kumaran: But we’ve already started doing some work with Interlude, but I called them on Friday and Thursday, and, like, it’s just in his inbox to sign. So…
37 00:03:56.110 ⇒ 00:04:05.020 Uttam Kumaran: when we started doing some stuff. Insomnia, it’s in… it’s in signing as well, so we got verbal. We’re also still continuing to do work for them.
38 00:04:05.170 ⇒ 00:04:08.930 Amber Lin: Again, finance team would say, don’t do anything until…
39 00:04:09.860 ⇒ 00:04:14.380 Uttam Kumaran: That sign… Doesn’t always work that way. Read me.
40 00:04:14.540 ⇒ 00:04:19.719 Uttam Kumaran: They, if the renewal expired, they may punt for a sec.
41 00:04:19.850 ⇒ 00:04:22.110 Uttam Kumaran: So I’m gonna move that out.
42 00:04:24.760 ⇒ 00:04:26.089 Uttam Kumaran: Abc?
43 00:04:26.090 ⇒ 00:04:28.929 Amber Lin: It is upcoming, right? Sorry, go ahead.
44 00:04:28.930 ⇒ 00:04:32.189 Uttam Kumaran: Yeah, yeah, what is this… I’ve not started section at the bottom?
45 00:04:32.290 ⇒ 00:04:45.390 Amber Lin: I don’t know, it’s just projects that has been there. I think we had knit a glimpse, but we can move them out. We don’t have to show this section. I think that’s for upcoming leads, that’s still…
46 00:04:45.630 ⇒ 00:04:47.530 Amber Lin: That’s gonna come in.
47 00:04:47.530 ⇒ 00:04:51.840 Uttam Kumaran: Yeah, so what’s helpful for you to see? Like, is it helpful to see… .
48 00:04:51.840 ⇒ 00:04:58.980 Amber Lin: I would like to see new clients, yeah, that sales is putting in, so we can make sure we have the project plans prepared.
49 00:04:59.500 ⇒ 00:05:09.090 Uttam Kumaran: Okay, so then let me also create, another thing called… Should we just call, like…
50 00:05:09.820 ⇒ 00:05:12.030 Uttam Kumaran: Like, lead, or…
51 00:05:12.060 ⇒ 00:05:13.740 Amber Lin: Sure, like, new clients.
52 00:05:13.740 ⇒ 00:05:15.859 Uttam Kumaran: Expected, expected lead?
53 00:05:16.650 ⇒ 00:05:17.540 Uttam Kumaran: Okay.
54 00:05:20.750 ⇒ 00:05:27.999 Uttam Kumaran: I’m gonna… I’m gonna put expected lead, or… I’ll just… I’ll just do expected new client, make it really, really clear.
55 00:05:28.530 ⇒ 00:05:33.359 Uttam Kumaran: I don’t know what upcoming start is. Upcoming… that’s kind of the same thing, right?
56 00:05:33.360 ⇒ 00:05:33.960 Amber Lin: Yeah.
57 00:05:34.650 ⇒ 00:05:38.450 Amber Lin: I think we have… Let’s see, upcoming…
58 00:05:40.800 ⇒ 00:05:44.479 Amber Lin: Yeah, I think so. I think that’s…
59 00:05:45.090 ⇒ 00:05:48.769 Uttam Kumaran: Okay, start is more of, like, it’s sign, it’s an… yeah, okay, okay.
60 00:05:48.770 ⇒ 00:05:49.300 Amber Lin: Yeah.
61 00:05:49.810 ⇒ 00:05:55.880 Uttam Kumaran: Cool, so then I’ll keep that there. So then, in terms of expected new clients,
62 00:05:56.770 ⇒ 00:06:00.860 Uttam Kumaran: We have Phone Pro, We have,
63 00:06:05.590 ⇒ 00:06:11.310 Uttam Kumaran: these two are, like… I’ll say these are, like, both 75% they will come on, so…
64 00:06:11.550 ⇒ 00:06:15.519 Amber Lin: It’s sort of like, we should… we should consider.
65 00:06:16.290 ⇒ 00:06:18.060 Uttam Kumaran: Thinking about them at some point.
66 00:06:18.060 ⇒ 00:06:21.840 Amber Lin: Okay, and I’ll delete the not started.
67 00:06:22.150 ⇒ 00:06:23.140 Amber Lin: phase.
68 00:06:23.880 ⇒ 00:06:24.650 Amber Lin: Yeah.
69 00:06:31.930 ⇒ 00:06:35.100 Uttam Kumaran: Okay, yeah, these are all, and these, I don’t… yeah.
70 00:06:35.480 ⇒ 00:06:37.369 Uttam Kumaran: Those other ones you can get rid of.
71 00:06:37.990 ⇒ 00:06:40.620 Amber Lin: Okay. I’ll just delete them, actually.
72 00:06:43.660 ⇒ 00:06:44.500 Amber Lin: Okay.
73 00:06:44.770 ⇒ 00:06:48.450 Amber Lin: Sounds good. That’s awesome. Needed that update.
74 00:06:48.770 ⇒ 00:06:51.850 Amber Lin: we can…
75 00:06:52.140 ⇒ 00:07:04.320 Amber Lin: talk about… I have on my agenda to talk about these OKRs that Utam, I know we discussed briefly, but I updated them, I don’t think we talked about them yet.
76 00:07:04.450 ⇒ 00:07:14.610 Amber Lin: I want to have people in this meeting look at it and agree together, and then we have items to hand off to Justin.
77 00:07:14.800 ⇒ 00:07:18.680 Amber Lin: And then to check on missing hours from a few people.
78 00:07:19.880 ⇒ 00:07:24.730 Uttam Kumaran: Okay, cool. So then, maybe one last piece on this, on the database.
79 00:07:24.940 ⇒ 00:07:27.710 Uttam Kumaran: You need the start and end dates everywhere, right?
80 00:07:28.340 ⇒ 00:07:33.809 Amber Lin: Yeah, I have this end date, though I don’t know if it’s accurate. The start was.
81 00:07:33.810 ⇒ 00:07:36.810 Uttam Kumaran: All of these I want to get end dates on.
82 00:07:37.080 ⇒ 00:07:37.770 Amber Lin: Yeah.
83 00:07:37.770 ⇒ 00:07:39.830 Uttam Kumaran: So, Rico, can you add that?
84 00:07:40.850 ⇒ 00:07:44.480 Uttam Kumaran: We’re… and… because we’re going to be working on that anyways, the next meeting.
85 00:07:44.480 ⇒ 00:07:46.190 Rico Rejoso: For finance, so…
86 00:07:46.310 ⇒ 00:07:49.189 Uttam Kumaran: You can make sure that all of these have start and end dates.
87 00:07:50.390 ⇒ 00:07:51.010 Rico Rejoso: Okay.
88 00:07:54.620 ⇒ 00:07:56.460 Uttam Kumaran: Yeah, that would be great.
89 00:07:57.090 ⇒ 00:07:59.329 Uttam Kumaran: Looks like there is a…
90 00:07:59.550 ⇒ 00:08:05.950 Rico Rejoso: I think I added, I added those end dates before for those clients that closed their contract.
91 00:08:07.380 ⇒ 00:08:16.130 Uttam Kumaran: Okay, and it looks like there is both a contract end date and an end date property, so you can just decide and consolidate. But otherwise, yeah, this looks fairly accurate.
92 00:08:16.950 ⇒ 00:08:21.250 Uttam Kumaran: on… active stuff.
93 00:08:21.960 ⇒ 00:08:22.790 Amber Lin: Okay.
94 00:08:22.790 ⇒ 00:08:23.400 Uttam Kumaran: Yeah.
95 00:08:23.620 ⇒ 00:08:27.310 Amber Lin: So, I’m gonna move it… Here.
96 00:08:28.460 ⇒ 00:08:29.620 Amber Lin: Alright.
97 00:08:32.440 ⇒ 00:08:37.610 Amber Lin: Okay, and on the OKRs… So, we had 3…
98 00:08:38.240 ⇒ 00:08:46.049 Amber Lin: objectives. The first one is to improve our project management rigor. The second one is to create
99 00:08:46.180 ⇒ 00:08:54.279 Amber Lin: To scale our future operations, the third objective is 40% margins. So these three
100 00:08:54.320 ⇒ 00:09:10.169 Amber Lin: top three OKRs are for the first objective, so we have making sure all new clients, or all clients, have the project management plan and roadmaps within 7 days of kickoff. The second one is to make sure all tickets have clear, like, tickets are properly
101 00:09:10.220 ⇒ 00:09:19.899 Amber Lin: done. And the third one is clients get updates weekly. So that’s the three key results for the first objective. I want to hear what everybody thinks.
102 00:09:25.670 ⇒ 00:09:27.609 Uttam Kumaran: Yeah, I’ll let other people go first.
103 00:09:33.360 ⇒ 00:09:39.620 Uttam Kumaran: Yeah, I think probably most important is to hear from Justin, Rico, from you guys on, like, what you think about these key results.
104 00:09:44.760 ⇒ 00:09:48.290 Rico Rejoso: Yeah, for me, I think we’re…
105 00:09:48.420 ⇒ 00:09:58.920 Rico Rejoso: Currently doing most of it, although on the KR3, I need, like, review from, either Amber or Vitam before I send those weekly updates.
106 00:10:00.930 ⇒ 00:10:01.460 Uttam Kumaran: Okay.
107 00:10:04.460 ⇒ 00:10:05.150 Amber Lin: Yep.
108 00:10:07.010 ⇒ 00:10:12.320 Uttam Kumaran: So, Amber, mainly we’re just, like, are we good with this to, like, sort of approve, or…
109 00:10:12.320 ⇒ 00:10:12.910 Amber Lin: Yeah.
110 00:10:12.910 ⇒ 00:10:14.729 Uttam Kumaran: I just wanna see if I…
111 00:10:15.080 ⇒ 00:10:22.270 Amber Lin: Yeah, I added it into the proposed section of the spreadsheet, so if everybody’s good, we can move it to actuals.
112 00:10:22.930 ⇒ 00:10:32.969 Uttam Kumaran: Yeah, so 100% of client projects initiated with plans within 7 days of kickoff. I think that’s healthy. 90% of tickets have clear owners. That’s not as healthy.
113 00:10:33.590 ⇒ 00:10:42.089 Uttam Kumaran: Not as… yeah, probably not… we’re probably not there now, but easily measurable. 100% of client projects receive weekly updates, again, pretty easily.
114 00:10:42.300 ⇒ 00:10:49.190 Uttam Kumaran: Measurable, so… I feel like, again, Q4 is ending this month, I feel like these are, like, all… Fair.
115 00:10:50.000 ⇒ 00:10:50.520 Amber Lin: Yeah.
116 00:10:52.120 ⇒ 00:10:52.560 Uttam Kumaran: Okay.
117 00:10:52.560 ⇒ 00:10:54.509 Amber Lin: And then, we have one…
118 00:10:54.510 ⇒ 00:11:04.120 Justin Breshears: Number one, real quick, sorry, when you say, like, projects initiated with plans and roadmaps, then 7 days, are we talking, like, whole backlogs built out, like…
119 00:11:04.940 ⇒ 00:11:05.580 Amber Lin: What was it?
120 00:11:05.580 ⇒ 00:11:06.180 Justin Breshears: bill.
121 00:11:06.430 ⇒ 00:11:12.260 Amber Lin: Mostly, it just means, number one, that we have a project charter or a roadmap.
122 00:11:12.320 ⇒ 00:11:32.779 Amber Lin: And that we… so the roadmap includes the different milestones, what tickets were… approximately what tickets we’re gonna do, and then, two, to have a project management plan. So, who are the stakeholders, how are we gonna communicate, what are the rituals, so more operationally, what we’re gonna do, and in terms of roadmap, what we’re going to do.
123 00:11:35.450 ⇒ 00:11:36.140 Amber Lin: Yeah.
124 00:11:38.250 ⇒ 00:11:45.669 Justin Breshears: And then you said we’re not there on number 2, like, less than 90% of tickets have those things?
125 00:11:46.020 ⇒ 00:11:48.110 Amber Lin: Yeah, our tickets have…
126 00:11:48.290 ⇒ 00:12:05.990 Amber Lin: titles, not all of them have estimates, or deadlines, because we get a lot of things ad hoc. I think we still have room to improve on, especially for my projects, sometimes we run out of time, of having those
127 00:12:06.600 ⇒ 00:12:09.460 Amber Lin: I would say estimates and deadlines.
128 00:12:13.530 ⇒ 00:12:17.819 Justin Breshears: I mean, so… Peter say, like, these are, you know.
129 00:12:18.080 ⇒ 00:12:24.230 Justin Breshears: attainable or whatnot until I dive in a little bit more, but I feel like they’re reasonable, but… Yeah.
130 00:12:24.570 ⇒ 00:12:26.520 Justin Breshears: I think so, too. A little bit more about how they think?
131 00:12:26.520 ⇒ 00:12:29.480 Uttam Kumaran: It’s also, like, it’s also, like, this is the first, I think.
132 00:12:29.710 ⇒ 00:12:36.140 Uttam Kumaran: this is the first quarter where we’re doing OKRs, and we have these, like, Monday sessions, so we’re not gonna, like.
133 00:12:36.290 ⇒ 00:12:40.030 Uttam Kumaran: some of these, we’re just making sure, can we even measure? Like, some teams…
134 00:12:40.180 ⇒ 00:12:51.799 Uttam Kumaran: like, we’re gonna totally miss some of these, I’m okay. For next quarter, now that… it’ll force us to measure each of these, and then for next quarter, we can get a little bit closer to making sure that everything we take on, we can accomplish.
135 00:12:51.970 ⇒ 00:12:54.640 Uttam Kumaran: So it’s a little bit of a forcing function.
136 00:12:55.760 ⇒ 00:12:57.209 Justin Breshears: Yep, makes sense to me.
137 00:12:57.800 ⇒ 00:13:02.129 Justin Breshears: I think, I think 1 and 3 should be doable right off the bat, but that’s number 2 that I…
138 00:13:02.130 ⇒ 00:13:05.880 Amber Lin: We’re on track for 1 and 3,
139 00:13:06.040 ⇒ 00:13:25.169 Amber Lin: just need to be improved on two. Now on to the second objective, grading the epics. I know we already have one, so we’re one out of 5. I’ve asked the data team, so namely Awash, Demolade, and Sam, to create playbooks for
140 00:13:26.330 ⇒ 00:13:38.109 Amber Lin: to at least make the outline and a template for data, for DE, AE, and then AI. And then Treya is working on the product analytics side.
141 00:13:38.360 ⇒ 00:13:47.510 Amber Lin: So, this is… I think we will be on track, I just want to check in on, if we had a chance to look into that yet.
142 00:13:48.260 ⇒ 00:13:50.850 Uttam Kumaran: Yeah, I feel pretty good about this, too. I think Shreya.
143 00:13:50.850 ⇒ 00:13:51.540 Amber Lin: Okay.
144 00:13:51.540 ⇒ 00:13:55.839 Uttam Kumaran: there’s some feedback on hers, and then Henry and her have a couple…
145 00:13:56.010 ⇒ 00:13:58.620 Uttam Kumaran: So I feel like we’ll end up probably at 5.
146 00:13:58.790 ⇒ 00:14:05.690 Uttam Kumaran: By the end of the order. I think, kind of like what I’m hoping for is,
147 00:14:05.860 ⇒ 00:14:13.430 Uttam Kumaran: 5 is sort of arbitrary, it’s sort of what I just estimated we could create and get approved, but ideally, I think
148 00:14:13.680 ⇒ 00:14:15.060 Uttam Kumaran: We will…
149 00:14:15.430 ⇒ 00:14:28.329 Uttam Kumaran: by the end of this week, you’ll start to see how many open ones we need to do, because kind of how this is working is, on the sales side, we’re outlining all of our services, all of our offers, and then every service that
150 00:14:28.330 ⇒ 00:14:36.870 Uttam Kumaran: needs to have one or many of these playbooks associated with them. So, you should be able to see, like, okay, we have, like, 20 left to do or so.
151 00:14:36.900 ⇒ 00:14:44.229 Uttam Kumaran: And then it’ll give us, like, okay, how long did it take to do one of these? Should we… for an exporter, maybe it’s, like, finish all of them.
152 00:14:44.380 ⇒ 00:14:46.359 Uttam Kumaran: But I think 5 is healthy here.
153 00:14:47.700 ⇒ 00:14:51.399 Amber Lin: Okay, let’s see who’s on this call…
154 00:14:51.940 ⇒ 00:15:07.849 Amber Lin: Okay, so Awash is on here, Demolade is… oh, okay, okay. Demolade, Awash, and Sam, just want to check in on, have you guys had a chance to build out a mapping of, say, DE work, AE work, and AI work that we can offer?
155 00:15:07.950 ⇒ 00:15:11.369 Amber Lin: So that we can review on Thursday’s, engineering meeting.
156 00:15:12.290 ⇒ 00:15:17.540 Awaish Kumar: Yeah, I haven’t created a doc for that, but…
157 00:15:18.340 ⇒ 00:15:22.400 Awaish Kumar: I have a few things in my,
158 00:15:22.750 ⇒ 00:15:25.339 Awaish Kumar: Like, roughly written down, but yeah.
159 00:15:25.440 ⇒ 00:15:26.759 Awaish Kumar: I’ll agree with that.
160 00:15:27.740 ⇒ 00:15:29.809 Amber Lin: Okay, awesome. So,
161 00:15:29.980 ⇒ 00:15:47.910 Amber Lin: So… and you can reference the A-B testing one that Shreya did for a rough template to create for your AEND… well, your guys’ offerings, the templates. I know they’ll look a little bit different, but that’s a good starting point to have.
162 00:15:48.140 ⇒ 00:15:50.340 Amber Lin: So I’ll keep track of these.
163 00:15:51.040 ⇒ 00:16:03.909 Amber Lin: Alright, and then the last objective is… this is probably the hardest one to reach among all of ours, to achieve 40% margin on our… all our clients.
164 00:16:04.180 ⇒ 00:16:08.109 Amber Lin: this quarter, or the remaining months. So…
165 00:16:08.540 ⇒ 00:16:27.179 Amber Lin: The first one is to retrieve that margin. The number 6 is to report on margins and hours. Currently, I can do reports on hours. I cannot do reports on margins. I’ll need to work with finance on that. And then lastly, number 7 is something that I’ll work with
166 00:16:27.180 ⇒ 00:16:33.499 Amber Lin: The leads on each project to make sure that we plan within allocations.
167 00:16:34.330 ⇒ 00:16:36.470 Amber Lin: Which I think we’re still lacking on.
168 00:16:40.210 ⇒ 00:16:42.400 Amber Lin: Any feedback on that side?
169 00:16:46.100 ⇒ 00:16:52.240 Uttam Kumaran: Yeah, on KR6, my hope was that this is just, like, Produce and present it.
170 00:16:52.530 ⇒ 00:17:03.409 Uttam Kumaran: For some amount of time. Naturally, if we see it, I think it’ll cause us to discuss it, so that’s, like, kind of, like, I’m okay with that. For next quarter, we can set goals on…
171 00:17:03.710 ⇒ 00:17:13.330 Uttam Kumaran: for more metrics. The nice, the lovely thing about this team is it’s all hours and money in, money out. So, very measurable.
172 00:17:13.619 ⇒ 00:17:17.410 Uttam Kumaran: It’s up to you guys, I think, to set the right… to pick the right KPIs.
173 00:17:18.930 ⇒ 00:17:37.489 Uttam Kumaran: you know, also, like, every… oh, again, we have tickets, we have whatever, but everything’s pretty measurable compared to some other teams, so I think it’s just pick the right incentives that you guys want to go for. So, like, right now we have 40% gross margin. We can also start to think of other measurable outcomes that we want to hit next quarter.
174 00:17:37.490 ⇒ 00:17:41.219 Amber Lin: Yeah. I’ll work with Justin on that.
175 00:17:41.440 ⇒ 00:17:57.659 Amber Lin: Okay, so that’s the first part of this meeting. Now I just want to go through each project. I put down the hours for last week and the week before. Still missing some hours here and there, so I just want to grab that here in the meeting to add that in.
176 00:17:57.770 ⇒ 00:18:03.240 Amber Lin: And then we can talk about any concerns, any changes that we have.
177 00:18:03.680 ⇒ 00:18:08.689 Amber Lin: So, I’m just gonna start off with the biggest client on Eden.
178 00:18:08.810 ⇒ 00:18:12.459 Amber Lin: So we closed off a Sprint last week.
179 00:18:12.810 ⇒ 00:18:22.610 Amber Lin: Among the 82 plan, we had 58 completed, which is about 70% completed in cycle, and if you remember our last…
180 00:18:22.750 ⇒ 00:18:40.289 Amber Lin: KR, we want 80% of planned tickets completed, so that means we’re not there yet. We still have quite a few that carried over to the next cycle, so that’s something that we can work on both in planning and wish you on engineering to make sure that we complete them.
181 00:18:41.260 ⇒ 00:18:43.230 Amber Lin: So, we’ll work together on that.
182 00:18:44.170 ⇒ 00:18:47.349 Amber Lin: A lot of them is ad hoc that came in. Yeah.
183 00:18:47.350 ⇒ 00:18:52.349 Uttam Kumaran: Yeah, maybe a question for Justin, like, how… do you typically benchmark, like, ad hoc?
184 00:18:53.050 ⇒ 00:19:04.760 Uttam Kumaran: Like, in a certain way, like, mid-sprint, like, interrupts, and like, how do you typically, like, budget or plan for that, or is… do you typically have, like, okay, that’s always gonna be 20% that we should just…
185 00:19:05.730 ⇒ 00:19:11.369 Justin Breshears: No, it’s typically, for me, dependent on the client, and sometimes… like, most clients, I would say.
186 00:19:11.670 ⇒ 00:19:30.720 Justin Breshears: there’s 0%, you know, budgeted for that, so if it’s, you know, a continual thing, then that’s a conversation of velocity of the team being impacted and things like that. But I had a client recently where we had to budget 50 and 50. We had to do 50% planned and leave 50 open for
187 00:19:30.720 ⇒ 00:19:41.340 Justin Breshears: you know, bugs and different, what we call emergent work that would come up with that. So, if it’s a common thing in your projects, then yeah, we need to build in that buffer for
188 00:19:41.560 ⇒ 00:19:45.430 Justin Breshears: Emergent app on bug work, whatever you call it.
189 00:19:46.470 ⇒ 00:19:49.240 Amber Lin: Yeah, right now with planets… go ahead.
190 00:19:49.470 ⇒ 00:19:50.420 Uttam Kumaran: Keep going.
191 00:19:50.810 ⇒ 00:19:59.489 Amber Lin: So right now, we plan it so that midweek, every Wednesday, we push out some of the original plan based on the urgent ad hoc that come in.
192 00:19:59.490 ⇒ 00:20:15.819 Amber Lin: So ideally, that we plan properly so that even if ad hoc comes in, the original budget at, say, 80 story points, we still remain at 80. So I think if we didn’t complete 80, that means that we have a wrong estimate of our own capacity of
193 00:20:15.820 ⇒ 00:20:18.750 Amber Lin: Okay, we can’t really complete 80 points in 2 weeks.
194 00:20:18.750 ⇒ 00:20:26.599 Amber Lin: Then we probably should just aim for 70, where we should look at, if we planned or estimated correctly.
195 00:20:26.620 ⇒ 00:20:31.630 Amber Lin: Because on Eden, it’s at least, say, 40% ad hoc that comes in.
196 00:20:35.800 ⇒ 00:20:46.949 Justin Breshears: Yeah, I think it’s important to check, too, is that… is that 40% ad hoc, like, contributing towards, you know, the deliverables in this hour, or is it, like, just random stuff, too, that’s important to track, make sure that, like.
197 00:20:47.270 ⇒ 00:20:50.610 Justin Breshears: When it’s not planned, it’s a little bit harder to keep things in scope.
198 00:20:52.770 ⇒ 00:21:10.090 Uttam Kumaran: I agree, and I think that’s where, like, now that we have sort of this separation between PM and, like, Robert, consider Robert, like, again, the account owner, we can surface to him or to me on other accounts, like, hey, we are breaching our, like, 20% expectation, and some of the items seem like
199 00:21:10.430 ⇒ 00:21:15.910 Uttam Kumaran: not unrelated. Either they need to go have a scope conversation, and we get a change order, or…
200 00:21:16.260 ⇒ 00:21:20.209 Uttam Kumaran: Whoever’s asking for it gets a higher level, like, you need to wait.
201 00:21:20.420 ⇒ 00:21:27.319 Uttam Kumaran: So, but yeah, I think, Amber, we should think about, like… I think it’ll be client for client, but we should roughly…
202 00:21:27.770 ⇒ 00:21:31.160 Uttam Kumaran: In data, I would say it’s always going to be 20% or more.
203 00:21:32.020 ⇒ 00:21:37.129 Uttam Kumaran: I, like, I don’t know, Awash, like, maybe you can tell me what you think.
204 00:21:37.310 ⇒ 00:21:55.029 Uttam Kumaran: For AI team, also probably that as well. Especially because, the reason on the AI side is the work is so… the technology is so new that what we’re seeing is until clients get their hands on things, a lot of new questions come up, especially unplanned.
205 00:21:55.740 ⇒ 00:21:58.700 Uttam Kumaran: So, I almost think it’s similar.
206 00:21:59.140 ⇒ 00:22:03.120 Uttam Kumaran: On the data side, again, everyone on… a lot of people on this call have worked on data teams, like.
207 00:22:03.620 ⇒ 00:22:10.639 Uttam Kumaran: I feel like 20% is kind of probably less, but I don’t know, Schreier or Wish, or Demolado, you guys have a baseline.
208 00:22:10.640 ⇒ 00:22:11.360 Awaish Kumar: Paul…
209 00:22:11.360 ⇒ 00:22:12.280 Uttam Kumaran: Yeah.
210 00:22:12.280 ⇒ 00:22:14.480 Awaish Kumar: But the maintenance and the, like.
211 00:22:14.690 ⇒ 00:22:18.299 Awaish Kumar: Bug fixes and all of that, 20% is enough.
212 00:22:18.510 ⇒ 00:22:23.240 Awaish Kumar: But the ad hoc is not just the fixing the bugs.
213 00:22:23.470 ⇒ 00:22:26.529 Awaish Kumar: ADOC is, like, the new requests coming from
214 00:22:26.820 ⇒ 00:22:33.589 Awaish Kumar: Different teams to grab some data for them, or run some quick analysis.
215 00:22:33.720 ⇒ 00:22:35.630 Awaish Kumar: So these are kind of,
216 00:22:36.500 ⇒ 00:22:39.480 Awaish Kumar: Additional requests than just maintenance.
217 00:22:39.660 ⇒ 00:22:42.930 Awaish Kumar: Yeah, that could also account for 20% itself.
218 00:22:43.530 ⇒ 00:22:47.799 Awaish Kumar: So, in total, like, 30 to 40%.
219 00:22:51.430 ⇒ 00:22:54.880 Justin Breshears: I, too, think it’s also better to budget more.
220 00:22:55.630 ⇒ 00:23:07.059 Justin Breshears: like, plan for ad hoc work than less, because you can always just pull, like, backlogged planned work into a sprint if you don’t use it all, but it’s a little bit harder to do the opposite.
221 00:23:07.780 ⇒ 00:23:09.200 Uttam Kumaran: Yeah, I think we’ve historically…
222 00:23:09.200 ⇒ 00:23:10.560 Justin Breshears: pessimistic in that.
223 00:23:11.380 ⇒ 00:23:15.360 Uttam Kumaran: We’ve historically been too optimistic about this. Like, I mean, I have.
224 00:23:15.700 ⇒ 00:23:18.430 Uttam Kumaran: For sure. Like, we’ve underestimated.
225 00:23:19.500 ⇒ 00:23:20.400 Uttam Kumaran: Yes.
226 00:23:20.400 ⇒ 00:23:25.000 Justin Breshears: Nothing will… nothing will throw off your overall timeline faster than…
227 00:23:25.200 ⇒ 00:23:33.329 Justin Breshears: like, having way more unplanned work than you thought, and then now you’re having, you know, tough conversations. So yeah, I like to be a little bit more paranoid about that.
228 00:23:33.470 ⇒ 00:23:38.250 Justin Breshears: You can always just pull forward planned work easily.
229 00:23:38.510 ⇒ 00:23:39.880 Justin Breshears: If you don’t use it all.
230 00:23:40.310 ⇒ 00:23:48.339 Amber Lin: Sounds good. I think, Justin, we can talk about that, probably… we’ll take… maybe take Eden, and then we can talk about that together.
231 00:23:48.450 ⇒ 00:24:07.540 Amber Lin: I’ll probably invite you to our Wednesday. We have the grooming, because we get so much ad hoc on Eden, so I’ll invite you there. Usually on grooming, we push some originally planned tasks out, but I want your comment on if that’s the best practice, or if we should just plan for less and not push anything out.
232 00:24:07.830 ⇒ 00:24:08.760 Uttam Kumaran: ABC’s probably…
233 00:24:08.760 ⇒ 00:24:10.060 Justin Breshears: Look at it from a…
234 00:24:11.590 ⇒ 00:24:15.219 Uttam Kumaran: ABC’s probably a good example, too, by the way, to use.
235 00:24:16.870 ⇒ 00:24:28.209 Justin Breshears: I just think about it from a client optics standpoint, like, if I’m a client and I’m continually pushing work and not completing work, that looks worse to me than if I’m like, oh, yeah, actually, we…
236 00:24:28.560 ⇒ 00:24:40.620 Justin Breshears: we’re ahead of it, and we’re gonna pull work forward, you know? It’s… you’re getting the same amount of work done, but if you’re planning for more ad hoc and pulling work forward as needed, it just looks better to me, I think.
237 00:24:40.810 ⇒ 00:24:49.080 Amber Lin: I see, I see. I haven’t thought about it from the client optics side. That’s great. We’ll talk about it, I’ll invite you, to that meeting.
238 00:24:49.530 ⇒ 00:24:50.480 Amber Lin: Yep.
239 00:24:50.480 ⇒ 00:24:54.820 Uttam Kumaran: Yeah, I agree, and also, like, this is where, like, we are not a yes
240 00:24:54.880 ⇒ 00:25:12.150 Uttam Kumaran: man or woman company. We are a get outcomes for client company, and so we will have to have tough conversations with clients where it’s like, what you’re asking ad hoc is coming at a rift cost of, like, us moving here, and this is where, again, most… a lot of consultants
241 00:25:12.340 ⇒ 00:25:15.620 Uttam Kumaran: just say yes, they burn themselves, because
242 00:25:15.770 ⇒ 00:25:25.049 Uttam Kumaran: we’re still on the hook for what we promised, and we’re taking on work. Eden is a great example of where this is happening. So we… I’m okay with pushing back.
243 00:25:25.400 ⇒ 00:25:36.980 Uttam Kumaran: And, like, and just having that conversation for the client then to make the decision on, like, okay, spend the time, more time on ad hoc this week, or actually, like, ditch that work, continue on… continue course.
244 00:25:38.030 ⇒ 00:25:43.030 Justin Breshears: Are we documenting those changes anywhere? Do we have, like, change orders, or anything like that?
245 00:25:43.690 ⇒ 00:25:45.789 Uttam Kumaran: We haven’t done any, like, meetings.
246 00:25:45.790 ⇒ 00:25:46.380 Amber Lin: S?
247 00:25:47.710 ⇒ 00:25:54.780 Uttam Kumaran: we haven’t done any mid… like, I don’t think we’ve ever issued… Maybe, on Eden.
248 00:25:55.820 ⇒ 00:26:01.649 Uttam Kumaran: It’s probably the only client where we have… we started off, like, we’ve expanded the budget pretty significantly.
249 00:26:01.770 ⇒ 00:26:07.490 Uttam Kumaran: I know, but, like, we don’t have more significant documentation than just…
250 00:26:08.060 ⇒ 00:26:16.400 Uttam Kumaran: we issue a new contract. There is… we can… the decisions are all made in Slack, so I can go document those for sure.
251 00:26:16.540 ⇒ 00:26:20.289 Uttam Kumaran: But they were this way, where, like… but the thing is the…
252 00:26:20.420 ⇒ 00:26:31.430 Uttam Kumaran: the timeline on when it impacted our bottom line and then when we adjusted was too slow. Like, for me, I… because we waited until the month end to then look back.
253 00:26:31.780 ⇒ 00:26:44.530 Uttam Kumaran: And I think on some of the eating stuff, we ate so much of that cost before ever requesting. I would like that to… I’ll try to get to, like, at least every two weeks, we can see that, hey, we’re 25% above budget.
254 00:26:45.050 ⇒ 00:26:49.269 Uttam Kumaran: Like, we need to do something here, versus, like, 6 or 8 weeks.
255 00:26:50.140 ⇒ 00:27:02.900 Justin Breshears: Well, it shouldn’t get that far, in my opinion. You should be able to pretty much, you know, look ahead and say, like, oh, what you’re asking me to do is outside of, you know, what we agreed to do, which is fine, we could do that, but it’s going to trade off with the opportunity cost of what you already asked us.
256 00:27:03.080 ⇒ 00:27:11.879 Justin Breshears: And then documenting those things where… I kind of view this out as, like, that’s… that’s the contract that we’re held to. Anything that changes that needs to be documented.
257 00:27:12.070 ⇒ 00:27:24.800 Justin Breshears: So that way it overrides what was previously agreed to, and that changes what, you know, we’re held to. I haven’t taken a look at your shelves that closely yet, so I don’t know how, like, specific they are, or general, but that’s how I’ve done it in the past.
258 00:27:25.270 ⇒ 00:27:43.989 Amber Lin: Yeah, we try to have sprint schedules, it’s a bit hard to put down, especially for Eden, because we’re essentially their data team, and it’s sort of everything… a lot of it is in our scope, so I would like to also have a sprint schedule for Eden, because it’s hard to look ahead.
259 00:27:44.490 ⇒ 00:27:47.419 Amber Lin: Anyways… To… now on?
260 00:27:47.420 ⇒ 00:27:49.389 Justin Breshears: to take a look and help out with that.
261 00:27:49.780 ⇒ 00:28:02.429 Amber Lin: Yeah, on this, I guess, Awage and Demladen, how much time did you spend on Eden last week? Because I don’t have your hours here, I just want to get a sense of our total hours.
262 00:28:03.330 ⇒ 00:28:07.299 Awaish Kumar: Yeah, for me, it’s the same, like, for both the weeks, 10 hours.
263 00:28:07.780 ⇒ 00:28:08.430 Amber Lin: Okay.
264 00:28:08.870 ⇒ 00:28:12.580 Amber Lin: And then, Demolata, approximately how much should you spend?
265 00:28:13.150 ⇒ 00:28:14.540 Demilade Agboola: about 18.
266 00:28:15.210 ⇒ 00:28:17.240 Amber Lin: Okay, 18 hours.
267 00:28:17.700 ⇒ 00:28:27.310 Amber Lin: So that gives us a total at… Thank… 15?
268 00:28:28.990 ⇒ 00:28:31.550 Amber Lin: 50… Huh.
269 00:28:32.890 ⇒ 00:28:37.269 Amber Lin: I feel like we… That’s 51 hours?
270 00:28:38.850 ⇒ 00:28:41.509 Amber Lin: Huh. I guess it was a shorter week.
271 00:28:42.230 ⇒ 00:28:43.049 Amber Lin: And we don’t have.
272 00:28:43.050 ⇒ 00:28:45.490 Uttam Kumaran: It was a shorter week. Robert was on…
273 00:28:45.490 ⇒ 00:28:46.390 Amber Lin: So, Robert…
274 00:28:46.390 ⇒ 00:28:46.740 Uttam Kumaran: stuff.
275 00:28:46.740 ⇒ 00:28:47.880 Amber Lin: this out.
276 00:28:48.240 ⇒ 00:28:49.510 Amber Lin: Yeah, okay.
277 00:28:51.230 ⇒ 00:28:58.489 Amber Lin: So, hopefully, we’re getting a little better. I remember before these two weeks, before we started to do our…
278 00:28:58.680 ⇒ 00:29:02.639 Amber Lin: grooming and kicking tickets out, I think we were at…
279 00:29:02.930 ⇒ 00:29:19.070 Amber Lin: 115, usually, per week, so we’re a lot better now. I think we’ll… we’ll currently are around, like, 85 or 90. Our goal is 75, so hopefully this next rent will be closer to that goal.
280 00:29:20.260 ⇒ 00:29:26.730 Amber Lin: Urban Stems… Let’s see…
281 00:29:27.440 ⇒ 00:29:37.460 Amber Lin: So, this current sprint, we have 73 points planned. The previous sprint, we had 72 points planned, and then…
282 00:29:37.650 ⇒ 00:29:40.900 Amber Lin: About 40% carried over.
283 00:29:41.130 ⇒ 00:29:43.470 Amber Lin: So…
284 00:29:43.770 ⇒ 00:29:51.360 Amber Lin: if… I think we should start budgeting less. Probably there’s an action item to push some out of this sprint.
285 00:29:51.820 ⇒ 00:29:55.720 Amber Lin: But this is our current hours.
286 00:29:56.080 ⇒ 00:29:58.300 Amber Lin: I guess week one…
287 00:29:58.950 ⇒ 00:30:05.859 Amber Lin: It says 20 here, probably, I think, Utami, you spent about 8 hours per week on Urban Stems?
288 00:30:06.420 ⇒ 00:30:08.840 Uttam Kumaran: Yeah, I would say it was, like, 10 hours last week.
289 00:30:09.420 ⇒ 00:30:11.210 Amber Lin: What about the week before?
290 00:30:11.940 ⇒ 00:30:12.860 Uttam Kumaran: Dang thing.
291 00:30:13.020 ⇒ 00:30:16.380 Amber Lin: Okay. Demolali, how much hours from you?
292 00:30:19.330 ⇒ 00:30:22.370 Demilade Agboola: Lastly, it’ll probably be about… 10.
293 00:30:23.240 ⇒ 00:30:25.920 Demilade Agboola: Yeah, it was about… it was about that.
294 00:30:27.790 ⇒ 00:30:34.060 Amber Lin: Mmm, so 10 hours the previous week, so we spent around… 20 hours…
295 00:30:34.060 ⇒ 00:30:38.259 Uttam Kumaran: This one is also, like, kind of a brutal ad hoc type client, like.
296 00:30:38.260 ⇒ 00:30:39.250 Amber Lin: Yeah.
297 00:30:39.250 ⇒ 00:30:44.330 Uttam Kumaran: randomly, Emily will do something on their team, or, like, something will fail, and it’s like…
298 00:30:45.540 ⇒ 00:30:48.239 Uttam Kumaran: You just have to, like, do whatever it is.
299 00:30:48.240 ⇒ 00:30:48.960 Amber Lin: Huh.
300 00:30:50.170 ⇒ 00:30:51.110 Uttam Kumaran: So…
301 00:30:51.430 ⇒ 00:30:52.140 Amber Lin: Yeah.
302 00:30:53.080 ⇒ 00:31:03.109 Amber Lin: I know when we did the allocations, we sat down a lot, we split his time on Urban Stems on Eden. Do you guys still think that’s true?
303 00:31:03.420 ⇒ 00:31:06.689 Amber Lin: Or should we still do 2020 split?
304 00:31:07.330 ⇒ 00:31:14.680 Amber Lin: Or does Urban STEM should start taking less? Because if we do that, I’ll change the… Points planned.
305 00:31:17.250 ⇒ 00:31:20.279 Uttam Kumaran: I think it’s up to… to Demi, like, I…
306 00:31:20.280 ⇒ 00:31:21.290 Demilade Agboola: Yeah.
307 00:31:21.290 ⇒ 00:31:22.449 Uttam Kumaran: So, yeah, go ahead.
308 00:31:22.450 ⇒ 00:31:27.820 Demilade Agboola: I think a 2020 split is fine. I think in certain weeks.
309 00:31:28.220 ⇒ 00:31:32.340 Demilade Agboola: I might need to, like… Move.
310 00:31:33.710 ⇒ 00:31:37.480 Demilade Agboola: things around, sort of, like, workload.
311 00:31:37.720 ⇒ 00:31:40.179 Demilade Agboola: I think last week was just a function of…
312 00:31:40.430 ⇒ 00:31:47.390 Demilade Agboola: number one, it was a shorter week, and in terms of the hours I had, I just put more of it into Eden than Urban STEM.
313 00:31:47.390 ⇒ 00:31:47.940 Amber Lin: Yeah.
314 00:31:48.120 ⇒ 00:31:48.620 Amber Lin: Totally.
315 00:31:48.620 ⇒ 00:31:48.970 Demilade Agboola: Yeah, so…
316 00:31:48.970 ⇒ 00:31:56.650 Amber Lin: Understood, because I know before you spent 16 hours, so usually I estimate about, like, 17 on Urban Stems.
317 00:31:57.050 ⇒ 00:31:58.340 Amber Lin: So, all good.
318 00:31:58.360 ⇒ 00:32:18.090 Amber Lin: And then on ABC, I think we’re hovering… we’re stabilizing around, say, 20 to 25 hours per week, which gives us about 65 per hour. I think it’s a little bit hard to reduce ABC to, say, 15 hours?
319 00:32:18.240 ⇒ 00:32:19.680 Amber Lin: Per week? Yeah.
320 00:32:19.680 ⇒ 00:32:23.659 Uttam Kumaran: What you’re gonna have… what you’re gonna have to do is get us to the 10K.
321 00:32:23.910 ⇒ 00:32:24.730 Amber Lin: Yeah, we’re.
322 00:32:24.730 ⇒ 00:32:25.120 Uttam Kumaran: Yikes.
323 00:32:25.120 ⇒ 00:32:29.979 Amber Lin: We’re close, we’re close. I just wanna see how it goes this week. Last week was short, so…
324 00:32:29.980 ⇒ 00:32:33.569 Uttam Kumaran: To give everyone context, we… for ABC, we signed a…
325 00:32:33.800 ⇒ 00:32:42.900 Uttam Kumaran: sort of an outcome-based pricing, where if we get them to a higher rate of usage of the AI stuff we’re developing, we unlock another tier of revenue.
326 00:32:45.160 ⇒ 00:32:52.179 Uttam Kumaran: So, like, I don’t expect our timing to go up, but, like, it’s gonna be really hard for it to get any lower.
327 00:32:52.540 ⇒ 00:32:56.969 Uttam Kumaran: Which is kind of, like, what we… why we signed that type of arrangement anyways.
328 00:32:57.180 ⇒ 00:33:02.100 Uttam Kumaran: I think overall, like, it’s clear that we probably should have got a little bit more expensive, but…
329 00:33:02.350 ⇒ 00:33:05.020 Uttam Kumaran: that’s sort of what I’m hoping for, is like, okay, if you’ve…
330 00:33:05.330 ⇒ 00:33:08.549 Uttam Kumaran: I don’t think we can reduce the hours much more, I would just…
331 00:33:08.550 ⇒ 00:33:09.130 Amber Lin: Yeah.
332 00:33:09.130 ⇒ 00:33:10.630 Uttam Kumaran: Trying to get the usage up.
333 00:33:11.070 ⇒ 00:33:28.739 Amber Lin: Agreed. Last month we already improved, because we are 900 sessions up from July, so that’s really good, and I… hopefully this month we hit 2K. I’m just gonna put down our usage here.
334 00:33:29.100 ⇒ 00:33:36.190 Amber Lin: Almost there. A lot… getting a lot better than when we started in July.
335 00:33:36.840 ⇒ 00:33:39.380 Uttam Kumaran: And I’m having an expansion conversation with them.
336 00:33:40.060 ⇒ 00:33:45.160 Uttam Kumaran: like, sometime, as soon as I can, like, get around to… Getting organized.
337 00:33:45.650 ⇒ 00:33:51.140 Uttam Kumaran: Sam… Sam told me it’s, yeah, it’s about, like, 100 to 150 hours.
338 00:33:51.360 ⇒ 00:33:54.170 Uttam Kumaran: For this other thing they may want to develop.
339 00:33:54.370 ⇒ 00:33:57.970 Uttam Kumaran: So, I’m gonna price that out and see if I can get us that, but, like, that’s…
340 00:33:58.680 ⇒ 00:34:01.110 Uttam Kumaran: No… no promises yet on that.
341 00:34:01.110 ⇒ 00:34:05.339 Amber Lin: Yeah, sounds good. If we don’t get the budget, we won’t do it, so it’s fine.
342 00:34:05.380 ⇒ 00:34:15.470 Amber Lin: And then on Ellie, previous week we spent 10, last week we spent 4. We are blocked, on Ellie for Zoran’s side, and then…
343 00:34:15.510 ⇒ 00:34:28.490 Amber Lin: I think Zoran said he’ll be out tomorrow, so Shreya, you’ll have to lead the meeting with the clients. Or at least, you’ll be the main presenting person.
344 00:34:28.900 ⇒ 00:34:44.010 Shreya Chowdhury: Yeah, I’m happy to do that. The only thing is I have also been blocked, because I think last week we last followed up with them Thursday or Friday, and I still haven’t heard back on, any feedback on the data planning, so I don’t really have an update there.
345 00:34:44.460 ⇒ 00:34:46.750 Amber Lin: Yeah, they haven’t got back to us.
346 00:34:46.750 ⇒ 00:34:55.780 Shreya Chowdhury: Yeah, but maybe tomorrow, in the meeting, we can follow up, and if anything, we can… if there’s time, we can go through it together in that meeting, if there’s nothing else to discuss there.
347 00:34:56.130 ⇒ 00:34:59.500 Amber Lin: Is Robert here? Nope.
348 00:34:59.800 ⇒ 00:35:02.139 Amber Lin: We should ask Robert on Ellie.
349 00:35:02.460 ⇒ 00:35:07.260 Amber Lin: Okay, Pulpars, Utam, I know you’re calling Ben this week.
350 00:35:07.260 ⇒ 00:35:09.719 Uttam Kumaran: And the interlude wicking back off.
351 00:35:10.230 ⇒ 00:35:13.720 Uttam Kumaran: On insomnia, so…
352 00:35:13.870 ⇒ 00:35:17.550 Amber Lin: We’re making about… 1K per week.
353 00:35:18.470 ⇒ 00:35:24.160 Amber Lin: And we’re hovering about, say, 12 hours each week, which I think is…
354 00:35:24.340 ⇒ 00:35:29.770 Amber Lin: It’s alright, it’s our hourly client. In default, we’re making a lot of money.
355 00:35:30.120 ⇒ 00:35:31.269 Amber Lin: on the…
356 00:35:31.270 ⇒ 00:35:34.800 Uttam Kumaran: Yeah, so default, we have a renewal conversation this week.
357 00:35:34.800 ⇒ 00:35:35.710 Amber Lin: Oh, great.
358 00:35:35.710 ⇒ 00:35:40.049 Uttam Kumaran: I would say a couple things are growing really well.
359 00:35:40.410 ⇒ 00:35:50.820 Uttam Kumaran: And a couple of things are still tough. Like, one is, I think the work we’re doing with our go-to-market team is great. I think we were slow to sort of get to this point on the product analytics side, like.
360 00:35:50.940 ⇒ 00:35:56.270 Uttam Kumaran: We were, like, figuring out amplitude events, and blah blah blah, and now we finally have, like, some dashboard sitting.
361 00:35:56.890 ⇒ 00:36:11.829 Uttam Kumaran: Henry produced. I think I sent, to the product analytics channel for Shreya, for Robert, to give some feedback on that, but I just want to push on that, especially given, like, we’re going to have that client renewal call this… this month. I’m still, like.
362 00:36:12.300 ⇒ 00:36:15.290 Uttam Kumaran: Generally, PMing, like.
363 00:36:15.430 ⇒ 00:36:23.779 Uttam Kumaran: things there. I think Rico’s doing a good job of assisting me on, like, client updates and tickets, but I’m still, like.
364 00:36:24.060 ⇒ 00:36:26.250 Uttam Kumaran: pretty involved.
365 00:36:27.080 ⇒ 00:36:29.210 Uttam Kumaran: So that’s probably the biggest red flag.
366 00:36:32.260 ⇒ 00:36:38.240 Amber Lin: What are you in… also in default, mostly. Default and internal.
367 00:36:38.240 ⇒ 00:36:44.240 Uttam Kumaran: I’m leading, I’m leading… Basically, every client hitting
368 00:36:44.560 ⇒ 00:36:52.279 Uttam Kumaran: For the most part. Henry’s done a good job on the product analytics side, but on the go-to-market AI side, I’m doing stuff with Lev and…
369 00:36:52.740 ⇒ 00:36:54.630 Uttam Kumaran: with… with Ryan from their side.
370 00:36:55.080 ⇒ 00:36:56.420 Amber Lin: I see.
371 00:37:02.840 ⇒ 00:37:09.450 Amber Lin: Alright, marketing side… Case studies… content…
372 00:37:09.840 ⇒ 00:37:18.210 Amber Lin: Great. On the productivity dashboard, Utam, I know the tickets are mostly on you. Do you want Casey to take any of those?
373 00:37:19.310 ⇒ 00:37:23.089 Uttam Kumaran: So yeah, maybe a couple of things. So I talked to a Wish.
374 00:37:23.310 ⇒ 00:37:25.330 Amber Lin: Last week, and basically.
375 00:37:25.330 ⇒ 00:37:36.510 Uttam Kumaran: he’s gonna start to take on some of the new tickets. Actually, I feel like I’m gonna be able to do the productivity dash changes. It’ll take me, like… I just…
376 00:37:36.740 ⇒ 00:37:39.980 Uttam Kumaran: got your notes last week, so I’ll handle that this week.
377 00:37:40.140 ⇒ 00:37:44.710 Uttam Kumaran: Oasis is gonna take on… be the first point of escalation, though, overall for…
378 00:37:44.820 ⇒ 00:37:47.239 Uttam Kumaran: New data works, so just assume that.
379 00:37:48.390 ⇒ 00:37:49.320 Amber Lin: Gosh.
380 00:37:50.080 ⇒ 00:37:53.289 Uttam Kumaran: Just because, like, some of this is, like, it’s the first time we’ve modeled, like.
381 00:37:53.430 ⇒ 00:37:57.790 Uttam Kumaran: joining our QBO, our QuickBooks data with Clockify and stuff.
382 00:37:57.970 ⇒ 00:38:00.210 Uttam Kumaran: So I’ll just get you what you need, and then…
383 00:38:00.540 ⇒ 00:38:02.779 Uttam Kumaran: Once it’s all there, I can hand it off.
384 00:38:08.640 ⇒ 00:38:15.820 Amber Lin: Gotcha. I mean, that’s, great. That’s all from my side. Any questions from everyone in this meeting?
385 00:38:28.650 ⇒ 00:38:32.220 Uttam Kumaran: Yeah, I feel pretty good. I think my only feedback is for Ellie…
386 00:38:32.940 ⇒ 00:38:41.489 Uttam Kumaran: Yeah, definitely see if you can get on the phone with Robert Trina today on that. And then for insomnia, yeah, we’re gonna kick off…
387 00:38:41.950 ⇒ 00:38:48.410 Uttam Kumaran: The next… phase, and that’s gonna involve PM and a few more team members.
388 00:38:48.630 ⇒ 00:38:53.780 Uttam Kumaran: So, like, want to make sure that we have all the PM processes prepared and ready.
389 00:38:54.120 ⇒ 00:38:55.200 Uttam Kumaran: to go.
390 00:38:55.340 ⇒ 00:38:59.059 Uttam Kumaran: It looks like we also just got, like, verbal approval from PhoamPro.
391 00:38:59.200 ⇒ 00:39:02.989 Uttam Kumaran: So, that may or may not start in the next 2 weeks.
392 00:39:03.820 ⇒ 00:39:10.470 Uttam Kumaran: And then hit plus, or like… so… HIP Plus and PhonePro.
393 00:39:10.660 ⇒ 00:39:15.489 Uttam Kumaran: are both, like, kind of, like, 90% there, so that’s, like, a good expectation for this team.
394 00:39:15.780 ⇒ 00:39:18.739 Amber Lin: Okay. We should, we should have all, all those.
395 00:39:19.910 ⇒ 00:39:32.330 Amber Lin: Yeah, sounds good. And I think the last question is, what should Justin start taking off… taking on? Where should he start?
396 00:39:34.440 ⇒ 00:39:38.389 Uttam Kumaran: I was… Reverse Udo and ask you.
397 00:39:38.610 ⇒ 00:39:42.240 Amber Lin: Oh, let’s see…
398 00:39:43.060 ⇒ 00:39:50.000 Amber Lin: Well, I’m meeting with Justin in about an hour, or a little bit more. I would say…
399 00:39:50.810 ⇒ 00:39:57.590 Amber Lin: the new phase at Insomnia is probably good to hand off, because we’re closing off the initial automation stuff.
400 00:39:57.750 ⇒ 00:39:58.730 Amber Lin: And I…
401 00:39:58.730 ⇒ 00:39:59.050 Uttam Kumaran: Honestly.
402 00:39:59.050 ⇒ 00:40:05.619 Amber Lin: see what Justin would like to set, because Justin will probably definitely set better standards than I have.
403 00:40:05.620 ⇒ 00:40:12.529 Uttam Kumaran: Or more robust standards that we’ll need for our future clients. It’s also a huge logo that I really want to nail.
404 00:40:12.600 ⇒ 00:40:13.850 Amber Lin: Yeah, totally.
405 00:40:14.450 ⇒ 00:40:15.100 Uttam Kumaran: Yeah.
406 00:40:16.110 ⇒ 00:40:16.620 Amber Lin: So…
407 00:40:16.620 ⇒ 00:40:17.589 Uttam Kumaran: I think… I think that’s…
408 00:40:17.590 ⇒ 00:40:27.979 Amber Lin: Probably start there, and then the other smaller clients… Rico’s handing it well for interlude and default for now, and then we can think about if we want to hand off those two.
409 00:40:28.660 ⇒ 00:40:32.110 Uttam Kumaran: Yeah, Interlude is, like, a two-meeting-a-week client.
410 00:40:32.360 ⇒ 00:40:38.229 Uttam Kumaran: With me, and Mustafa, mainly, and Sam, so that’s an easy one.
411 00:40:38.350 ⇒ 00:40:42.130 Uttam Kumaran: Really, really simple automation we’re doing for them.
412 00:40:42.380 ⇒ 00:40:43.380 Uttam Kumaran: Yeah.
413 00:40:43.870 ⇒ 00:40:45.870 Uttam Kumaran: I don’t know enough about Ellie.
414 00:40:46.350 ⇒ 00:40:50.410 Uttam Kumaran: But, like, the Foam Pro stuff is also new, so it could be a new client, fresh start.
415 00:40:50.790 ⇒ 00:40:52.120 Amber Lin: True, yeah.
416 00:40:53.520 ⇒ 00:40:59.499 Amber Lin: Okay, sounds good. I will think about insomnia with Justin in our later meeting.
417 00:40:59.500 ⇒ 00:41:00.030 Uttam Kumaran: Okay.
418 00:41:00.910 ⇒ 00:41:07.749 Uttam Kumaran: So I think otherwise, amber, am I good to add these… I’ll add these OKRs to the spreadsheet.
419 00:41:08.080 ⇒ 00:41:08.569 Amber Lin: Yeah, totally.
420 00:41:08.780 ⇒ 00:41:13.130 Uttam Kumaran: And then we can start referring to that and putting updates there.
421 00:41:14.760 ⇒ 00:41:18.980 Uttam Kumaran: So we can just consider these locked in, and I’ll move it there today.
422 00:41:19.520 ⇒ 00:41:20.370 Amber Lin: Yeah, okay.
423 00:41:21.980 ⇒ 00:41:24.230 Amber Lin: It’s in there, it’s just in a different spreadsheet.
424 00:41:24.830 ⇒ 00:41:27.469 Uttam Kumaran: Oh, okay, okay, oh yes, I’ll move it from the other one.
425 00:41:28.600 ⇒ 00:41:30.210 Amber Lin: Alright, thanks everyone.
426 00:41:31.810 ⇒ 00:41:32.650 Uttam Kumaran: Thank you, guys.
427 00:41:32.650 ⇒ 00:41:33.660 Rico Rejoso: Thanks, guys.
428 00:41:34.000 ⇒ 00:41:34.780 Amber Lin: Alright, talk soon.
429 00:41:35.190 ⇒ 00:41:36.590 Amber Lin: Y’all later. Bye.