Meeting Title: Database Structure and Inspector Updates Sync Date: 2025-08-27 Meeting participants: read.ai meeting notes, JanieceGarcia, Amber Lin
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1 00:00:57.580 ⇒ 00:00:58.590 JanieceGarcia: Hi, Amber!
2 00:00:59.420 ⇒ 00:01:01.630 Amber Lin: Hello! How are you?
3 00:01:01.990 ⇒ 00:01:03.280 JanieceGarcia: I’m good, how are you?
4 00:01:04.230 ⇒ 00:01:06.090 Amber Lin: Busy week.
5 00:01:06.280 ⇒ 00:01:07.049 Amber Lin: Chris, I took….
6 00:01:07.050 ⇒ 00:01:07.770 JanieceGarcia: photos.
7 00:01:07.770 ⇒ 00:01:12.129 Amber Lin: Took a little bit of time off, and so I had to catch up to some stuff.
8 00:01:12.430 ⇒ 00:01:14.889 JanieceGarcia: Yeah, I was gonna ask how your PTO was.
9 00:01:15.600 ⇒ 00:01:23.170 Amber Lin: It’s nice, it’s my first PTO, so I didn’t really know how to take time off. Also, it was also a bit weird to have
10 00:01:23.530 ⇒ 00:01:28.000 Amber Lin: Like, my phone is there, and the work is there, but I am not doing it.
11 00:01:28.110 ⇒ 00:01:32.389 Amber Lin: Especially when I’m remote, because I… the… all the work is right in front of me.
12 00:01:32.650 ⇒ 00:01:35.189 Amber Lin: So… It was hard.
13 00:01:36.290 ⇒ 00:01:38.299 Amber Lin: How was the working session earlier?
14 00:01:39.190 ⇒ 00:01:47.130 JanieceGarcia: We, that was actually canceled. Yvette wanted to cancel it so we can regroup on it.
15 00:01:48.100 ⇒ 00:01:51.200 JanieceGarcia: So we didn’t do one this week. And we had a meeting.
16 00:01:53.840 ⇒ 00:01:57.079 JanieceGarcia: Yvette had a meeting with all her managers today.
17 00:01:58.370 ⇒ 00:02:11.960 Amber Lin: Okay, sounds good. And I wanted to update you on a bit of progress, because I know you talked to Yvette as well. So, today we were… we officially started on a database, because we had to design the structures of the database.
18 00:02:11.960 ⇒ 00:02:12.290 JanieceGarcia: Okay.
19 00:02:12.290 ⇒ 00:02:27.469 Amber Lin: I got the form from Yvet when I met with her on Monday, and we’re able to map out the structure, and right now we’re building the parts on the zip codes, because the zip codes is the base of everything, of who is there, and then if it’s serviced.
20 00:02:27.600 ⇒ 00:02:30.220 Amber Lin: Correct. And then, so…
21 00:02:30.630 ⇒ 00:02:37.080 Amber Lin: I’ll update you guys tomorrow on how that goes. Probably will take a little bit more than a week.
22 00:02:37.350 ⇒ 00:02:48.339 Amber Lin: But that has started, so that will make future updates or the inspector sheet a lot easier, because then it’ll be linked together instead of having to go to 3 different…
23 00:02:48.470 ⇒ 00:02:50.250 Amber Lin: sources.
24 00:02:50.530 ⇒ 00:02:55.179 Amber Lin: So, that’s that, and then on the…
25 00:02:55.390 ⇒ 00:03:04.880 Amber Lin: the home improvement and the lawn department, I’m gonna do the central docs today, so I have a bit of time after this meeting, so I’ll be able to do that.
26 00:03:05.060 ⇒ 00:03:07.099 Amber Lin: And after that, I’ll…
27 00:03:07.210 ⇒ 00:03:24.850 Amber Lin: I think I’m gonna create that today, and then the team’s gonna add it to Andy, and I’m gonna ask Brenda and Patricia to start testing it, and then probably in, like, a week or two, once we’ve filled in the most basic changes, and then we can have more people test it out on those two departments.
28 00:03:25.240 ⇒ 00:03:35.999 Amber Lin: That’s for those two, I think for Mechanical, Taro has been testing it, they’ve been making updates, the mechanical team does… I do see quite a few feedback coming in.
29 00:03:36.290 ⇒ 00:03:37.760 JanieceGarcia: Probably.
30 00:03:37.760 ⇒ 00:03:39.870 Amber Lin: Maybe next week?
31 00:03:40.030 ⇒ 00:03:52.200 Amber Lin: or end of this week, I’ll ask Tara if she thinks it is ready to roll out, or if she thinks there needs to be more internal updates first. So that’s on the mechanical side.
32 00:03:52.590 ⇒ 00:04:07.320 Amber Lin: And on the triage… I triaged a bit this morning, but I want to do the rest with you, so that you also feel confident to do that, because sometimes I… I get caught up in other meetings, so I don’t get to… I don’t get to it on time.
33 00:04:07.320 ⇒ 00:04:16.079 JanieceGarcia: So, and that’s where I’m confident in doing that, but some of it was… and I guess that would be, like, me just going in and assigning it to you, because I was even.
34 00:04:16.089 ⇒ 00:04:16.709 Amber Lin: Emily.
35 00:04:16.759 ⇒ 00:04:36.459 JanieceGarcia: on questions and stuff that I have updated, and I’m like, oh crap, but this is not coming through. So it’s good, because that’s kind of my connection with you, and knowing, okay, well, if you’re not seeing the Google Chat, or if something happens, at least it’s in here, and I know that it’s assigned to you, it’s getting to you, and then our communication back and forth, because I get the.
36 00:04:36.460 ⇒ 00:04:37.270 Amber Lin: patients.
37 00:04:37.270 ⇒ 00:04:38.239 JanieceGarcia: You do, so….
38 00:04:38.390 ⇒ 00:04:39.070 Amber Lin: Yeah.
39 00:04:39.370 ⇒ 00:04:48.940 JanieceGarcia: So I’m comfortable. I just wanted to make sure, and I know you had shown me how to do that, so I just wanted to make sure if I see these in there, then I can go in and just triage.
40 00:04:48.940 ⇒ 00:04:52.210 Amber Lin: Yeah, totally. Feel free to. You can assign them to me.
41 00:04:52.790 ⇒ 00:05:03.329 Amber Lin: or if they’re quick checks, you can assign them to Casey, but if you assign them to me, I’ll get notified as well, because that’s what I… it’s like Evolve, so I’m in it all the time.
42 00:05:03.330 ⇒ 00:05:04.050 JanieceGarcia: Perfect.
43 00:05:04.050 ⇒ 00:05:05.340 Amber Lin: Yeah.
44 00:05:05.340 ⇒ 00:05:07.740 JanieceGarcia: It’s like y’all’s… it’s like our Evolve system.
45 00:05:07.740 ⇒ 00:05:12.430 Amber Lin: Yeah, yeah, because I manage the different projects, and I have to look at all of them every day.
46 00:05:12.750 ⇒ 00:05:19.279 JanieceGarcia: Okay, okay. Yes, because with them, like, the ones that I had that I did, like.
47 00:05:19.430 ⇒ 00:05:25.380 JanieceGarcia: I added you, how do we get the field inspectors? But you’re already working on that, correct?
48 00:05:25.380 ⇒ 00:05:26.350 Amber Lin: … Hmm….
49 00:05:26.670 ⇒ 00:05:28.420 JanieceGarcia: This was an actual question, sorry.
50 00:05:28.420 ⇒ 00:05:36.329 Amber Lin: … field inspectors… I saw me. Yeah, I saw that one.
51 00:05:36.330 ⇒ 00:05:36.910 JanieceGarcia: That one.
52 00:05:36.910 ⇒ 00:05:39.689 Amber Lin: I was gonna ask you, …
53 00:05:40.210 ⇒ 00:05:52.900 Amber Lin: I couldn’t find it in the central… I was just… I stopped there in the triage, because I couldn’t find it in the central dock. Could you tell me what to search in the central dock? I just want to show Casey of, hey, this is what’s in there.
54 00:05:53.460 ⇒ 00:06:04.150 JanieceGarcia: Let me pull up… that’s where I’m… that is where I struggle on how do we get certain things out, because…
55 00:06:04.900 ⇒ 00:06:10.110 JanieceGarcia: I put it in the master coverage sheet, where you had said.
56 00:06:10.380 ⇒ 00:06:14.510 JanieceGarcia: So, it should be there… yes.
57 00:06:14.660 ⇒ 00:06:20.580 JanieceGarcia: So, if the customer… this right here, if the customer…
58 00:06:20.950 ⇒ 00:06:35.770 JanieceGarcia: or not covered, does not cover activity in the yard or high… or on high lines. So, it says right above that, not covered under general rodent wildlife, field inspector must be scheduled to home. So, how do we get that?
59 00:06:36.050 ⇒ 00:06:37.480 JanieceGarcia: to come out.
60 00:06:37.670 ⇒ 00:06:42.920 JanieceGarcia: on Andy, because what’s coming out is saying, yes, it’s not really… covered.
61 00:06:43.470 ⇒ 00:06:49.429 JanieceGarcia: But it’s not saying, well, we need to get The field inspector out.
62 00:06:50.380 ⇒ 00:06:55.700 Amber Lin: let’s see… I think…
63 00:06:56.920 ⇒ 00:07:12.970 Amber Lin: It might be a different question, because this one only asks if it’s covered. It might be a scheduling thing that we need to add in. Oh, yes, it’s covered, but, how we schedule this is that, oh, we need to send out a field inspector.
64 00:07:13.520 ⇒ 00:07:14.960 Amber Lin: But I think.
65 00:07:14.960 ⇒ 00:07:16.579 JanieceGarcia: So it’d be, like, a two-part?
66 00:07:17.320 ⇒ 00:07:25.369 Amber Lin: Yeah, my question is, isn’t field inspectors, don’t they have to be scheduled for all of these? Because I thought we had field inspectors for everything.
67 00:07:26.080 ⇒ 00:07:33.580 JanieceGarcia: They do. You’re right. But… But, the deal is, if the customer has rodent coverage.
68 00:07:33.580 ⇒ 00:07:34.170 Amber Lin: Hmm.
69 00:07:34.490 ⇒ 00:07:47.399 JanieceGarcia: That is only for the structure of the home, not in the yard, not on a fence, not on high lines, not in trees. It is only inside the home, so we would have to get a field inspector back out there.
70 00:07:47.840 ⇒ 00:07:57.310 Amber Lin: I see, I see, okay. So… These are… So let’s do a…
71 00:07:59.520 ⇒ 00:08:07.200 Amber Lin: Areas covered… is general rodents and walleye, is it different than rodent RMP?
72 00:08:09.950 ⇒ 00:08:11.720 JanieceGarcia: RMP…
73 00:08:12.180 ⇒ 00:08:24.460 JanieceGarcia: is our rodent annual, because we have RMP, which is the rodent Management Program or service, and then we have our plus RMP, and then we have our annual service.
74 00:08:24.810 ⇒ 00:08:28.200 Amber Lin: I see. Is it different than the general rodents and wildlife?
75 00:08:29.590 ⇒ 00:08:32.659 JanieceGarcia: There’s no general rodent. It shouldn’t say.
76 00:08:32.669 ⇒ 00:08:35.709 Amber Lin: So we should… so we should change this to….
77 00:08:36.230 ⇒ 00:08:38.380 JanieceGarcia: Rodent management program.
78 00:08:40.940 ⇒ 00:08:45.379 JanieceGarcia: It shouldn’t even have service in there, to be honest. It should say program.
79 00:08:45.750 ⇒ 00:08:46.619 JanieceGarcia: Or annual.
80 00:08:46.620 ⇒ 00:08:48.390 Amber Lin: Or N.
81 00:08:48.810 ⇒ 00:08:52.349 JanieceGarcia: Just like this should say program or annual.
82 00:08:52.350 ⇒ 00:08:53.270 Amber Lin: I see.
83 00:09:19.220 ⇒ 00:09:21.490 Amber Lin: So, let’s say…
84 00:09:29.430 ⇒ 00:09:30.810 Amber Lin: Mmm…
85 00:09:54.070 ⇒ 00:09:56.750 Amber Lin: So if it’s birds and bats, they need to…
86 00:09:58.020 ⇒ 00:09:59.920 Amber Lin: They don’t need to send out a…
87 00:10:00.340 ⇒ 00:10:04.130 Amber Lin: re-send out another field instructor, right? So everything….
88 00:10:06.880 ⇒ 00:10:11.810 JanieceGarcia: Birds and bats would still need to be a field inspector, yes.
89 00:10:12.060 ⇒ 00:10:17.079 Amber Lin: But all of these, as they need field inspectors, too. Yes.
90 00:10:17.720 ⇒ 00:10:22.680 Amber Lin: used. Let’s say if it’s… If…
91 00:10:28.020 ⇒ 00:10:30.000 Amber Lin: Let me cover this.
92 00:10:31.220 ⇒ 00:10:36.330 Amber Lin: … If an F2…
93 00:10:40.260 ⇒ 00:10:42.780 Amber Lin: I’m just… Where…
94 00:10:47.220 ⇒ 00:10:49.200 Amber Lin: Scheduled to come back.
95 00:10:49.980 ⇒ 00:10:51.490 Amber Lin: an additional….
96 00:10:52.220 ⇒ 00:10:58.280 JanieceGarcia: There you go. Yeah. Must be scheduled to go back to the home for an additional charge.
97 00:10:58.560 ⇒ 00:10:59.680 Amber Lin: Unco.
98 00:10:59.980 ⇒ 00:11:02.280 Amber Lin: To the home.
99 00:11:19.780 ⇒ 00:11:20.540 Amber Lin: Okay.
100 00:11:28.130 ⇒ 00:11:30.880 Amber Lin: Okay, let’s try that.
101 00:11:42.960 ⇒ 00:11:47.660 Amber Lin: Actually, let me make sure that we have the RMP.
102 00:11:48.390 ⇒ 00:11:49.970 Amber Lin: spelled out.
103 00:12:22.740 ⇒ 00:12:25.420 Amber Lin: Let me check if Andy has been updated.
104 00:12:28.760 ⇒ 00:12:30.650 Amber Lin: ABC…
105 00:12:39.530 ⇒ 00:12:42.039 Amber Lin: Okay, I think it has just updated.
106 00:12:42.540 ⇒ 00:12:46.779 Amber Lin: Let’s check what… The answers are…
107 00:12:58.060 ⇒ 00:12:58.880 Amber Lin: Oh.
108 00:13:02.410 ⇒ 00:13:05.809 Amber Lin: That’s not very… that’s not a very clean response.
109 00:13:06.290 ⇒ 00:13:07.140 JanieceGarcia: -
110 00:13:08.120 ⇒ 00:13:12.650 JanieceGarcia: And that’s… that’s the problem that I was coming into, is how do you make it to where
111 00:13:12.970 ⇒ 00:13:14.880 JanieceGarcia: It’s clean, and it makes sense.
112 00:13:17.570 ⇒ 00:13:18.800 Amber Lin: Yeah….
113 00:13:21.620 ⇒ 00:13:23.890 JanieceGarcia: And how do we make it to where…
114 00:13:27.320 ⇒ 00:13:37.730 JanieceGarcia: I mean, because what we’re finding still is that it’s still gonna be dependent upon How the agent
115 00:13:37.830 ⇒ 00:13:39.380 JanieceGarcia: Ask the question.
116 00:13:39.940 ⇒ 00:13:40.650 Amber Lin: Hmm.
117 00:13:40.650 ⇒ 00:13:53.220 JanieceGarcia: Because… and that’s what I was trying to say, is it was weird, because I had that information in, like, what’s here? This was not in the central doc, but it should have been, because it’s in my training material.
118 00:13:56.260 ⇒ 00:14:04.520 JanieceGarcia: And so I don’t know how it didn’t get transferred over, but, you know, we definitely… we’re not perfect, we can miss things, for sure.
119 00:14:08.270 ⇒ 00:14:10.620 Amber Lin: Hmm.
120 00:14:11.430 ⇒ 00:14:20.089 Amber Lin: Yeah, I think specifically with pests, because we didn’t have the original process, Oh, this is not…
121 00:14:25.230 ⇒ 00:14:26.710 Amber Lin: Yeah, let me….
122 00:14:26.710 ⇒ 00:14:28.830 JanieceGarcia: They’re still just wanting to give.
123 00:14:33.500 ⇒ 00:14:34.840 Amber Lin: Let me check…
124 00:14:36.030 ⇒ 00:14:44.959 Amber Lin: Yeah, I think because when we did mechanical and for the new departments, we had a checklist of the documents. The original one, we didn’t, so probably something got…
125 00:14:45.090 ⇒ 00:14:48.009 Amber Lin: Got lost when we were creating it.
126 00:14:48.500 ⇒ 00:14:51.809 JanieceGarcia: Well, this was one of my power… it was in one of my PowerPoints.
127 00:14:51.810 ⇒ 00:14:53.560 Amber Lin: Mmm, that makes sense.
128 00:14:59.790 ⇒ 00:15:03.809 Amber Lin: So, let me assign it to Casey.
129 00:15:23.340 ⇒ 00:15:24.290 Amber Lin: Okay.
130 00:15:24.780 ⇒ 00:15:30.900 Amber Lin: And then I’ll take a look at that. I think this is the… Huh.
131 00:15:31.460 ⇒ 00:15:36.619 Amber Lin: Yeah, this one is… I know we talked about this as well.
132 00:15:37.060 ⇒ 00:15:39.630 Amber Lin: Yeah, this is related to another ticket.
133 00:15:44.130 ⇒ 00:15:45.300 Amber Lin: Is this…?
134 00:15:46.770 ⇒ 00:15:48.060 JanieceGarcia: Did it separate it finally?
135 00:15:49.310 ⇒ 00:15:51.850 Amber Lin: This one, is it correct?
136 00:15:53.310 ⇒ 00:15:58.400 JanieceGarcia: If the customer is in a home that is connected to 3 other units, it is considered a res… no.
137 00:16:00.060 ⇒ 00:16:00.720 Amber Lin: Hmm.
138 00:16:01.250 ⇒ 00:16:07.259 JanieceGarcia: Residential structure are identified as having 3 or fewer, but that would be 4.
139 00:16:07.540 ⇒ 00:16:10.019 JanieceGarcia: If it… if it is connected.
140 00:16:10.130 ⇒ 00:16:12.229 JanieceGarcia: Two, three other units.
141 00:16:13.780 ⇒ 00:16:15.519 JanieceGarcia: That’s gonna be commercial.
142 00:16:23.380 ⇒ 00:16:24.850 Amber Lin: Where would that be?
143 00:16:26.160 ⇒ 00:16:27.920 JanieceGarcia: That’s where…
144 00:16:33.950 ⇒ 00:16:46.570 JanieceGarcia: General… under general facts, residential is 3 or less. Single-family dwelling, commercial is more than 3 structures together, multiple family dwellings. Property management is billing contact.
145 00:16:46.830 ⇒ 00:16:47.779 JanieceGarcia: That right there.
146 00:16:52.860 ⇒ 00:16:55.720 Amber Lin: I mean, how is this different?
147 00:16:56.650 ⇒ 00:16:57.650 Amber Lin: Boom.
148 00:16:59.670 ⇒ 00:17:03.139 JanieceGarcia: It’s saying it’s commercial. I mean, it’s saying it’s residential.
149 00:17:04.530 ⇒ 00:17:12.449 JanieceGarcia: If the customer is in a home that is connected to 3 other units. So that right there is more than 3, it’s gonna be 4.
150 00:17:12.859 ⇒ 00:17:14.050 JanieceGarcia: It’s a fourplex.
151 00:17:15.020 ⇒ 00:17:19.919 Amber Lin: Oh, I think when we say, like, connected to 3 other units.
152 00:17:20.079 ⇒ 00:17:23.680 Amber Lin: I think Andy got so confused. Let me see….
153 00:17:24.569 ⇒ 00:17:31.379 JanieceGarcia: What if we ask, … what if you say customer lives in a fourplex? Do that.
154 00:17:32.110 ⇒ 00:17:33.330 Amber Lin: Customer….
155 00:17:55.020 ⇒ 00:17:56.020 JanieceGarcia: Okay.
156 00:17:56.810 ⇒ 00:18:02.179 Amber Lin: Yeah, I think when we have 3 other units, I think it doesn’t understand that
157 00:18:02.380 ⇒ 00:18:05.899 Amber Lin: connected to… yeah, I’m gonna say….
158 00:18:07.290 ⇒ 00:18:10.470 JanieceGarcia: I think that was one of Dana’s questions, and that’s why, but….
159 00:18:42.920 ⇒ 00:18:43.870 Amber Lin: Okay.
160 00:18:44.030 ⇒ 00:18:46.270 Amber Lin: Let’s try if that helped.
161 00:18:47.370 ⇒ 00:19:01.429 JanieceGarcia: It could. I mean, that’s not going to be something that comes up all the time, so it may be something that we are going to have to play with and just kind of see in regards to the questions the agents are asking, but again, it’s not going to be something that… that does come up all the time.
162 00:19:01.780 ⇒ 00:19:03.550 Amber Lin: Yeah, okay, it worked.
163 00:19:04.160 ⇒ 00:19:06.150 JanieceGarcia: It did work, yep, perfect. Okay, awesome.
164 00:19:07.270 ⇒ 00:19:08.190 Amber Lin: No.
165 00:19:09.040 ⇒ 00:19:11.630 Amber Lin: Let’s say this is a wording issue.
166 00:19:28.110 ⇒ 00:19:29.760 Amber Lin: Terminal review…
167 00:19:35.980 ⇒ 00:19:38.259 Amber Lin: Except… great.
168 00:19:38.730 ⇒ 00:19:42.970 Amber Lin: And then… Oh.
169 00:19:43.100 ⇒ 00:19:44.589 Amber Lin: Damage claim.
170 00:20:04.360 ⇒ 00:20:05.580 Amber Lin: Already added it.
171 00:20:05.790 ⇒ 00:20:06.850 Amber Lin: …
172 00:20:12.160 ⇒ 00:20:15.240 Amber Lin: That’s… that’s interesting that it doesn’t show up.
173 00:20:20.080 ⇒ 00:20:20.920 Amber Lin: Ugh.
174 00:20:21.140 ⇒ 00:20:27.569 Amber Lin: Yeah, I’ve been asked about this. It’s been… it’s been quite annoying to have to answer this question.
175 00:20:28.850 ⇒ 00:20:31.280 JanieceGarcia: It is, especially when you make it
176 00:20:31.470 ⇒ 00:20:34.779 JanieceGarcia: The question, it has the word pest in there, or rose.
177 00:20:34.780 ⇒ 00:20:35.280 Amber Lin: in or turn.
178 00:20:35.280 ⇒ 00:20:37.280 JanieceGarcia: And it’s still asked.
179 00:20:37.730 ⇒ 00:20:38.710 Amber Lin: Yeah.
180 00:20:39.660 ⇒ 00:20:40.920 Amber Lin: Is this….
181 00:20:42.040 ⇒ 00:20:46.759 JanieceGarcia: Oh, yes it is, it’s coming out now. Maybe it… I just didn’t give it enough time to update.
182 00:20:48.080 ⇒ 00:20:50.570 Amber Lin: Mmm, oh, cause this is a… is this a new update?
183 00:20:50.570 ⇒ 00:20:51.950 JanieceGarcia: It’s different,
184 00:20:51.950 ⇒ 00:20:53.340 Amber Lin: Oh, gotcha, okay.
185 00:20:53.510 ⇒ 00:20:58.049 JanieceGarcia: And when I went and asked again, that’s what it came up to. That’s why I was copying and pasting it.
186 00:20:58.640 ⇒ 00:20:59.550 Amber Lin: Gotcha.
187 00:20:59.740 ⇒ 00:21:02.480 Amber Lin: Yeah, usually Andy takes, I think.
188 00:21:03.040 ⇒ 00:21:14.729 Amber Lin: to… like, right now, I think it was pretty fast, like, but when it gets really, really busy, sometimes it takes a bit longer. Yeah, but if it doesn’t show up, you can always submit a feedback, and we’ll just go back to it.
189 00:21:15.190 ⇒ 00:21:15.830 JanieceGarcia: Okay.
190 00:21:16.310 ⇒ 00:21:18.210 JanieceGarcia: And that’s kind of why I did that, so….
191 00:21:18.210 ⇒ 00:21:19.380 Amber Lin: Yeah, awesome. Perfect.
192 00:21:19.990 ⇒ 00:21:21.110 Amber Lin: …
193 00:21:26.360 ⇒ 00:21:27.740 Amber Lin: accept….
194 00:21:31.580 ⇒ 00:21:33.080 JanieceGarcia: Okay, what does that one say?
195 00:21:33.080 ⇒ 00:21:33.659 Amber Lin: Fair enough.
196 00:21:34.130 ⇒ 00:21:35.910 Amber Lin: She wants the script.
197 00:21:36.280 ⇒ 00:21:39.350 Amber Lin: Closing script. What does she want?
198 00:21:39.870 ⇒ 00:21:49.930 Amber Lin: Process the cancellations… A cancellation template… Let’s see… This is….
199 00:21:57.650 ⇒ 00:22:00.259 JanieceGarcia: Can you assign that one to me? I’ll double check with her.
200 00:22:00.260 ⇒ 00:22:01.100 Amber Lin: Yeah.
201 00:22:01.640 ⇒ 00:22:09.030 Amber Lin: … Let me grab… This, and check real quick.
202 00:22:09.330 ⇒ 00:22:13.020 Amber Lin: And then check here on cancellations.
203 00:22:14.300 ⇒ 00:22:17.669 JanieceGarcia: Because I know that’s what you and Yvette were putting in, right?
204 00:22:17.770 ⇒ 00:22:30.810 Amber Lin: Yeah, there’s… that’s the service dissatisfaction, so it’s here. So there should be the scripts, but we did edit it so that it gives the exact words in the central doc, but…
205 00:22:31.110 ⇒ 00:22:34.400 Amber Lin: It might not be optimal yet, but…
206 00:22:35.180 ⇒ 00:22:38.789 Amber Lin: I think this is what she wanted, right? Yeah.
207 00:22:38.790 ⇒ 00:22:40.270 JanieceGarcia: That’s what she wants.
208 00:22:40.270 ⇒ 00:22:45.909 Amber Lin: Right, so that wouldn’t be an issue for you guys. I just need… Nope. Okay, this is taking too long.
209 00:22:48.500 ⇒ 00:22:49.790 Amber Lin: …
210 00:23:20.820 ⇒ 00:23:23.010 Amber Lin: From Brian….
211 00:23:27.210 ⇒ 00:23:29.690 JanieceGarcia: I don’t understand why they’re saying the formatting is bad.
212 00:23:32.780 ⇒ 00:23:33.820 Amber Lin: Right.
213 00:23:36.440 ⇒ 00:23:38.460 JanieceGarcia: Let me see what it pulls up.
214 00:23:38.460 ⇒ 00:23:41.180 Amber Lin: Oh, he wants bullet points.
215 00:23:42.700 ⇒ 00:23:49.789 Amber Lin: But… okay… Okay, if he wants bullet points, that’s something we can do.
216 00:23:51.660 ⇒ 00:23:52.620 Amber Lin: We can try.
217 00:23:53.430 ⇒ 00:23:54.410 JanieceGarcia: Steel Inspector.
218 00:23:55.790 ⇒ 00:23:58.870 JanieceGarcia: I’m gonna see how it actually comes up, though, first.
219 00:23:59.400 ⇒ 00:24:04.450 Amber Lin: Yeah, I do think it… It should be fine, just asking right now.
220 00:24:09.010 ⇒ 00:24:10.619 JanieceGarcia: It is bullet points.
221 00:24:11.070 ⇒ 00:24:21.800 Amber Lin: Sometimes it is. I think for one-line responses, it probably just does… One… oh my Andy is… Not responding.
222 00:24:23.000 ⇒ 00:24:26.180 Amber Lin: … Let’s check.
223 00:24:30.030 ⇒ 00:24:36.870 JanieceGarcia: I’m doing exactly how he did it, and see if I just ask for the residential pest inspectors.
224 00:24:43.400 ⇒ 00:24:45.239 JanieceGarcia: It still gave me bullet points.
225 00:24:46.380 ⇒ 00:24:47.280 Amber Lin: Huh.
226 00:24:48.610 ⇒ 00:24:49.990 JanieceGarcia: I’m gonna send it to him.
227 00:24:50.200 ⇒ 00:24:51.430 JanieceGarcia: Okay. You can close that one up.
228 00:24:51.430 ⇒ 00:25:08.280 Amber Lin: sometimes I think he… his point is valid, sometimes it does give a line of text. I can document that feedback to just lock in that formatting. I don’t think it’s his fault or… or anything, it’s just… like, we just didn’t want it to take up so much space, but it’s okay.
229 00:25:08.780 ⇒ 00:25:17.370 Amber Lin: This is… canceled… Lauren’s… Ask…
230 00:25:19.180 ⇒ 00:25:22.699 Amber Lin: Oh, dear, oh no, what did I… what went wrong here?
231 00:25:22.930 ⇒ 00:25:23.910 Amber Lin: tree.
232 00:25:24.830 ⇒ 00:25:26.770 Amber Lin: And Jonathan Hess?
233 00:25:27.750 ⇒ 00:25:29.779 Amber Lin: With that zip code…
234 00:25:36.390 ⇒ 00:25:39.990 Amber Lin: Yeah, it did give… it did give bullet points.
235 00:25:42.790 ⇒ 00:25:45.170 Amber Lin: Maybe it was just the answer for him.
236 00:25:45.410 ⇒ 00:25:49.840 Amber Lin: So, let me check on the zip codes… Or….
237 00:25:49.840 ⇒ 00:25:52.010 JanieceGarcia: I was not asking for the tree, though.
238 00:25:52.260 ⇒ 00:25:59.810 Amber Lin: Yeah, but she asks for all inspectors. Usually, if we have the inspector, and you ask for one zip code, we just give all of it.
239 00:25:59.810 ⇒ 00:26:00.430 JanieceGarcia: Gotcha.
240 00:26:00.430 ⇒ 00:26:05.230 Amber Lin: Let me just check if we do service tree first.
241 00:26:06.030 ⇒ 00:26:07.320 Amber Lin: Out.
242 00:26:09.420 ⇒ 00:26:10.160 Amber Lin: Okay.
243 00:26:11.680 ⇒ 00:26:19.460 Amber Lin: That’s a yes. And then… On the inspector sheet….
244 00:26:26.850 ⇒ 00:26:28.499 JanieceGarcia: He’s taking a moment.
245 00:26:29.430 ⇒ 00:26:30.970 Amber Lin: Yeah, it is.
246 00:26:31.880 ⇒ 00:26:33.500 Amber Lin: First tree…
247 00:26:38.980 ⇒ 00:26:41.599 Amber Lin: Well, we do have a res tree.
248 00:26:42.220 ⇒ 00:26:51.359 Amber Lin: And then for commercial tree… We have… Yeah, we do have it.
249 00:26:53.680 ⇒ 00:26:58.220 Amber Lin: I just don’t think she…
250 00:26:58.480 ⇒ 00:27:01.590 Amber Lin: Interesting. It is in the… it is in a central dock, though.
251 00:27:02.200 ⇒ 00:27:02.770 JanieceGarcia: Yeah.
252 00:27:02.970 ⇒ 00:27:05.789 Amber Lin: So… sorry, it is in the spreadsheet.
253 00:27:06.310 ⇒ 00:27:07.080 JanieceGarcia: I knew what you meant.
254 00:27:12.150 ⇒ 00:27:13.190 Amber Lin: Hmm…
255 00:27:34.330 ⇒ 00:27:42.340 Amber Lin: Okay, same things of cancellations… Living safe tactice.
256 00:27:42.450 ⇒ 00:27:43.490 Amber Lin: scripts.
257 00:27:45.240 ⇒ 00:27:48.919 Amber Lin: This… I will also assign to Casey.
258 00:27:53.360 ⇒ 00:27:54.340 Amber Lin: Sub…
259 00:27:59.040 ⇒ 00:28:02.350 Amber Lin: Yeah, the cancellations part…
260 00:28:05.170 ⇒ 00:28:10.799 Amber Lin: commercial. I think it returned the pest inspectors.
261 00:28:11.120 ⇒ 00:28:12.360 Amber Lin: If she wants….
262 00:28:13.630 ⇒ 00:28:14.739 JanieceGarcia: the tree?
263 00:28:14.950 ⇒ 00:28:15.960 Amber Lin: Yeah.
264 00:28:16.770 ⇒ 00:28:20.310 Amber Lin: I’m just adding tree and then seeing what it does.
265 00:28:29.060 ⇒ 00:28:31.210 JanieceGarcia: Just ask 78738….
266 00:28:32.090 ⇒ 00:28:32.830 Amber Lin: Yeah, it gives….
267 00:28:32.830 ⇒ 00:28:33.420 JanieceGarcia: It’s not good.
268 00:28:33.420 ⇒ 00:28:36.280 Amber Lin: I mean, the tree inspector, so I’m just gonna say…
269 00:28:37.060 ⇒ 00:28:41.850 Amber Lin: Like, I know she did ask for just purely inspectors, but…
270 00:28:41.960 ⇒ 00:28:48.299 Amber Lin: If you really want a tree, she can’t ask for a tree, and the tree is there. So I’m just gonna cancel this.
271 00:28:49.260 ⇒ 00:28:59.830 Amber Lin: … Last one… Commercial can free… Oh.
272 00:29:00.460 ⇒ 00:29:05.620 Amber Lin: Temporary… commercial can-free routing, what does that mean?
273 00:29:06.150 ⇒ 00:29:08.469 Amber Lin: Is it because, like, backup?
274 00:29:15.390 ⇒ 00:29:22.790 JanieceGarcia: Yeah, there’s not gonna be that, but we should be able to ask Who is the Kim Free?
275 00:29:23.870 ⇒ 00:29:28.819 JanieceGarcia: commercial… Inspectors, because that is… that should be on there.
276 00:29:33.820 ⇒ 00:29:42.899 JanieceGarcia: That’s actually… she sent me an email on this, because she’s like, we’re asking, we’re getting it, yeah, it’s saying that we don’t have the information, and it is on the inspector sheet, so…
277 00:29:43.780 ⇒ 00:29:49.299 JanieceGarcia: Is it not on the commercial tab? But y’all did the commercial tab for Andy.
278 00:29:49.300 ⇒ 00:29:54.429 Amber Lin: Yeah, and the commercial tab, we didn’t delete it, because some people still ask about commercial stuff.
279 00:29:54.600 ⇒ 00:30:00.759 Amber Lin: Like, the chem-free stuff is… yeah, we have chem-free for…
280 00:30:00.880 ⇒ 00:30:04.610 Amber Lin: Residential pests, commercial pests, can be lawn.
281 00:30:04.610 ⇒ 00:30:08.379 JanieceGarcia: Oh, but who do you have? You don’t have anybody listed.
282 00:30:09.540 ⇒ 00:30:16.459 Amber Lin: Under Kempreet Commercials… ChemFree is not serviced in every…
283 00:30:16.600 ⇒ 00:30:18.599 Amber Lin: Zip code, let me just check.
284 00:30:18.710 ⇒ 00:30:19.890 Amber Lin: Like, for res….
285 00:30:19.890 ⇒ 00:30:22.360 JanieceGarcia: Should have a… Austin.
286 00:30:23.370 ⇒ 00:30:26.070 JanieceGarcia: Because Austin… Kymphrey is only in Austin.
287 00:30:27.180 ⇒ 00:30:28.170 Amber Lin: I see.
288 00:30:28.540 ⇒ 00:30:30.129 JanieceGarcia: And it’s good.
289 00:30:30.280 ⇒ 00:30:31.640 JanieceGarcia: It’s on here.
290 00:30:32.490 ⇒ 00:30:33.810 Amber Lin: Hmm.
291 00:30:33.810 ⇒ 00:30:34.739 JanieceGarcia: Another inspector sheet.
292 00:30:34.740 ⇒ 00:30:37.670 Amber Lin: For that. That’s right.
293 00:30:38.000 ⇒ 00:30:41.150 Amber Lin: Let me check here for chemrey.
294 00:30:48.130 ⇒ 00:30:50.789 JanieceGarcia: No, not that one. It’s under commercial.
295 00:30:53.740 ⇒ 00:30:54.930 JanieceGarcia: The commercial tub.
296 00:31:03.240 ⇒ 00:31:06.149 JanieceGarcia: Scroll down, there you go, Kim Frey. Yeah.
297 00:31:07.120 ⇒ 00:31:07.760 Amber Lin: Sure.
298 00:31:07.760 ⇒ 00:31:13.129 JanieceGarcia: all the Austin… it’s all Austin zip codes.
299 00:31:13.450 ⇒ 00:31:14.070 Amber Lin: Whoa.
300 00:31:15.540 ⇒ 00:31:16.550 Amber Lin: I’ll wait.
301 00:31:17.850 ⇒ 00:31:19.330 Amber Lin: Kung Free.
302 00:31:20.570 ⇒ 00:31:27.060 Amber Lin: Okay, … It says Ken Free here, it says the new Ken Free SIPs.
303 00:31:27.450 ⇒ 00:31:28.960 Amber Lin: were these.
304 00:31:29.480 ⇒ 00:31:32.170 Amber Lin: So I think we only entered it for these.
305 00:31:32.710 ⇒ 00:31:37.109 Amber Lin: I don’t see anywhere else saying CAMP3 for….
306 00:31:37.110 ⇒ 00:31:41.830 JanieceGarcia: I can get you all the zips, but it’s all, it’s all new Kim Free commercials.
307 00:31:44.010 ⇒ 00:31:48.029 JanieceGarcia: So it’d be… and we only do Kim Free in Austin. That’s it.
308 00:31:48.030 ⇒ 00:31:49.799 Amber Lin: Okay, I see.
309 00:31:51.260 ⇒ 00:31:51.940 Amber Lin: Oh….
310 00:31:51.940 ⇒ 00:31:54.599 JanieceGarcia: It’s gonna be all of our Austin zip codes.
311 00:31:54.770 ⇒ 00:31:55.490 Amber Lin: Okay.
312 00:31:56.350 ⇒ 00:32:03.680 Amber Lin: And… let me just ask you, I can just add that in, who’s the… what’s… is the supervisory?
313 00:32:04.430 ⇒ 00:32:06.180 JanieceGarcia: Yes, it’s both of those guys, yeah.
314 00:32:06.860 ⇒ 00:32:07.820 Amber Lin: …
315 00:32:12.050 ⇒ 00:32:14.750 Amber Lin: I’m just gonna add a here, however…
316 00:32:15.080 ⇒ 00:32:24.690 Amber Lin: I don’t know if we service all the Austin zips, or it just selected ones, so there might be an issue there, but that will be under…
317 00:32:24.870 ⇒ 00:32:26.590 Amber Lin: commercial comfrey?
318 00:32:27.910 ⇒ 00:32:32.369 Amber Lin: We don’t always service… residential comfrey, right?
319 00:32:33.900 ⇒ 00:32:34.670 JanieceGarcia: We do.
320 00:32:35.180 ⇒ 00:32:38.710 Amber Lin: I have it for some of the zips, not all of the zips.
321 00:32:40.070 ⇒ 00:32:42.120 JanieceGarcia: That should be all.
322 00:32:43.130 ⇒ 00:32:48.630 JanieceGarcia: I’ll double check on the zip codes for that one, for residential. But it should be all of Austin.
323 00:32:49.090 ⇒ 00:32:50.689 Amber Lin: Okay, I’m gonna….
324 00:32:50.690 ⇒ 00:32:52.620 JanieceGarcia: It was Austin and Kim Free.
325 00:32:52.750 ⇒ 00:33:05.599 JanieceGarcia: So the way that Austin and Kemphrey work, and I’m gonna have to get into my other… I have a training, actually, but, the way that Austin and Kemphrey work is they are the same, but Austin is so big.
326 00:33:05.600 ⇒ 00:33:06.770 Amber Lin: That are tied….
327 00:33:06.770 ⇒ 00:33:11.559 JanieceGarcia: And our inspectors could not handle both protocols, so we had to divide it.
328 00:33:12.440 ⇒ 00:33:19.590 Amber Lin: Mmm, I see. Yeah, I have… I think we have added it for all these zips, …
329 00:33:20.140 ⇒ 00:33:34.050 Amber Lin: If it’s true that Kemphrey doesn’t… Can free doesn’t always, we only have for these zip codes, so it’s not all of Austin.
330 00:33:34.270 ⇒ 00:33:39.870 Amber Lin: Actually, some of these are… Yeah. …not Austin.
331 00:33:40.260 ⇒ 00:33:40.790 Amber Lin: Based on.
332 00:33:40.790 ⇒ 00:33:44.169 JanieceGarcia: Also, it’s the Austin area. It’s the greater Austin area.
333 00:33:44.640 ⇒ 00:33:45.470 Amber Lin: Oh….
334 00:33:47.180 ⇒ 00:33:56.820 JanieceGarcia: So, it’s like… like, San Antonio has smaller little areas around it that have, you know, their different towns, but they’re still considered San Antonio.
335 00:33:57.480 ⇒ 00:34:01.199 Amber Lin: I see. Let me…
336 00:34:04.120 ⇒ 00:34:11.430 Amber Lin: So I think the way I added it, it might show up, Ken-free for some zips that’s not serviced. I’m just concerned about that.
337 00:34:11.670 ⇒ 00:34:12.440 Amber Lin: So….
338 00:34:12.440 ⇒ 00:34:12.960 JanieceGarcia: Okay.
339 00:34:13.860 ⇒ 00:34:18.150 Amber Lin: Yeah, I’ll… I’ll edit it once we’re done, but I think that’s….
340 00:34:19.130 ⇒ 00:34:20.010 JanieceGarcia: That’s it, right?
341 00:34:20.010 ⇒ 00:34:29.769 Amber Lin: That’s, like, stuff like this, cancellations, which I will ask, because there’s a few tickets. I think Casey knows, I just think he was working on the database, so he has it.
342 00:34:29.770 ⇒ 00:34:30.540 JanieceGarcia: Okay.
343 00:34:31.389 ⇒ 00:34:33.580 JanieceGarcia: Okay, perfect, sounds good.
344 00:34:33.880 ⇒ 00:34:35.539 Amber Lin: Awesome. I’ll see you tomorrow, then.
345 00:34:35.540 ⇒ 00:34:37.730 JanieceGarcia: Alright, thanks. Bye, Amber!
346 00:34:37.730 ⇒ 00:34:38.540 Amber Lin: Bye!