Meeting Title: Delivery Excellence Weekly Date: 2025-08-11 Meeting participants: Uttam Kumaran, Rico Rejoso, Giselle Agot, Sam Roberts, Awaish Kumar, Amber Lin, Demilade Agboola
WEBVTT
1 00:03:04.230 ⇒ 00:03:05.610 Amber Lin: Hi there!
2 00:03:07.480 ⇒ 00:03:08.450 Uttam Kumaran: Hello?
3 00:03:08.670 ⇒ 00:03:09.650 Demilade Agboola: Hello.
4 00:03:10.140 ⇒ 00:03:11.010 Rico Rejoso: Hey, guys.
5 00:03:11.470 ⇒ 00:03:13.210 Amber Lin: This is a big meeting.
6 00:03:13.320 ⇒ 00:03:14.210 Sam Roberts: Absolutely.
7 00:03:14.420 ⇒ 00:03:18.880 Amber Lin: Alright. I shared a Notion doc.
8 00:03:19.360 ⇒ 00:03:22.290 Amber Lin: in the… oh.
9 00:03:22.770 ⇒ 00:03:26.060 Amber Lin: It was in the notes. Let me share that again.
10 00:03:26.820 ⇒ 00:03:30.340 Amber Lin: I think it disappeared when the invite got updated.
11 00:03:32.950 ⇒ 00:03:34.190 Amber Lin: …
12 00:03:39.840 ⇒ 00:03:40.690 Amber Lin: Whoa.
13 00:03:44.720 ⇒ 00:03:51.700 Amber Lin: Bhutam, do you have a different agenda than what I shared in our chat?
14 00:03:52.620 ⇒ 00:03:54.270 Uttam Kumaran: Boop, same thing.
15 00:03:54.660 ⇒ 00:04:00.140 Amber Lin: Oh, okay, sounds good. I’ll share the notes in our… Zoom chat.
16 00:04:01.140 ⇒ 00:04:04.939 Amber Lin: It’s a Notion Doc, so everybody can open it and follow along.
17 00:04:09.740 ⇒ 00:04:10.620 Amber Lin: Okay.
18 00:04:14.260 ⇒ 00:04:24.999 Amber Lin: So, the goal of this meeting is to understand what the current state for our delivery across different climb projects are, and,
19 00:04:25.190 ⇒ 00:04:32.119 Amber Lin: Make decisions on action items to improve it, action items on where to move resources.
20 00:04:32.470 ⇒ 00:04:36.660 Amber Lin: And a few… any other discussion items?
21 00:04:39.530 ⇒ 00:04:40.860 Amber Lin: So…
22 00:04:43.920 ⇒ 00:04:52.020 Amber Lin: Utam, if you’re okay with it, this is what I imagine what we’ll do for… this meeting, so…
23 00:04:52.520 ⇒ 00:05:05.479 Amber Lin: I’ve added an overview of client… different clients here. This needs to get updated, to match our current state, and then I would like people to take some time to add…
24 00:05:05.930 ⇒ 00:05:14.439 Amber Lin: their project statuses and any items that need to be done. I’ve added it for the projects I’m managing.
25 00:05:15.250 ⇒ 00:05:23.640 Amber Lin: And then we can note down decisions we need to make, resources we’re gonna move, and any items we want to discuss for the next meeting.
26 00:05:28.350 ⇒ 00:05:32.540 Uttam Kumaran: Okay. I mean, I, yeah, I added my stuff, I guess.
27 00:05:33.160 ⇒ 00:05:34.790 Uttam Kumaran: Tell me how you want to proceed.
28 00:05:35.550 ⇒ 00:05:41.080 Amber Lin: Okay, check… just checking on these… All right.
29 00:05:41.450 ⇒ 00:05:49.140 Amber Lin: … Quickly checking… okay, these are… Up to date…
30 00:05:50.050 ⇒ 00:05:57.470 Amber Lin: Projects… Rico, did you get a chance to create the two pivots for, July?
31 00:06:01.380 ⇒ 00:06:06.420 Rico Rejoso: Yeah, I have one already, which was ongoing since the start of July.
32 00:06:06.590 ⇒ 00:06:07.300 Amber Lin: Okay.
33 00:06:08.740 ⇒ 00:06:12.249 Amber Lin: Awesome. Could you link that in the chat?
34 00:06:14.700 ⇒ 00:06:16.180 Amber Lin: So we can…
35 00:06:16.350 ⇒ 00:06:21.930 Amber Lin: I think we can take a look at what time we’re actually spending and what the costs are.
36 00:06:22.590 ⇒ 00:06:25.189 Uttam Kumaran: Can you… can you just put a screenshot into here?
37 00:06:25.480 ⇒ 00:06:26.870 Amber Lin: Yeah, that’ll be great, too.
38 00:06:27.030 ⇒ 00:06:27.690 Uttam Kumaran: Wow.
39 00:06:37.870 ⇒ 00:06:38.810 Amber Lin: Okay.
40 00:06:40.010 ⇒ 00:06:45.800 Amber Lin: I think we can talk about… And the…
41 00:06:49.300 ⇒ 00:06:53.989 Amber Lin: Rico, while you’re doing that, I think we should talk about each client.
42 00:06:54.350 ⇒ 00:07:01.120 Amber Lin: on… What the current state is, and what needs to… get done.
43 00:07:02.160 ⇒ 00:07:09.460 Amber Lin: So, quickly, I’m managing… These clients… I’m gonna take my name off here.
44 00:07:10.160 ⇒ 00:07:14.030 Amber Lin: And Giselle… …
45 00:07:18.800 ⇒ 00:07:21.270 Amber Lin: Read me, okay.
46 00:07:23.730 ⇒ 00:07:29.770 Amber Lin: Alright, I’m gonna start with… I’m gonna start with mine. So, for…
47 00:07:30.440 ⇒ 00:07:33.440 Amber Lin: Eden, I think the health is getting better.
48 00:07:33.540 ⇒ 00:07:39.610 Amber Lin: … So I think… I would say it’s…
49 00:07:40.160 ⇒ 00:07:46.230 Amber Lin: Getting closer to goods, there’s a few projects Two projects that…
50 00:07:47.290 ⇒ 00:08:07.279 Amber Lin: we need to improve the velocity on, which I’m gonna sync with Henry and Andrew a bit later. In other regards, all the projects are tracked, we know their progress, and communications with clients has improved significantly. We have, recurring meetings.
51 00:08:07.280 ⇒ 00:08:23.430 Amber Lin: that Henry is leading with the marketing stakeholders. I just joined their exec KPI meetings to listen, to know what their top priorities are for communicating in the channel, so I think Eden’s health is getting a lot better.
52 00:08:23.630 ⇒ 00:08:27.889 Amber Lin: Then concerns on Eden would be to capping the hours.
53 00:08:28.270 ⇒ 00:08:32.949 Uttam Kumaran: Yeah, we only have… I know we only have, like, 20 minutes, so I just… maybe we could just go over, like.
54 00:08:33.240 ⇒ 00:08:35.569 Uttam Kumaran: risks or problems, because otherwise I feel like….
55 00:08:35.570 ⇒ 00:08:36.100 Amber Lin: valid.
56 00:08:36.260 ⇒ 00:08:39.499 Uttam Kumaran: I mean, I… I added my notes for…
57 00:08:39.710 ⇒ 00:08:42.489 Uttam Kumaran: the AI team and some risks, but I know
58 00:08:42.990 ⇒ 00:08:49.360 Uttam Kumaran: there’s… I don’t… yeah, I think let’s just go through what the problems are, if anything, and then we can always come back.
59 00:08:49.780 ⇒ 00:09:01.229 Amber Lin: Valid. For Urban Stems, I need some visibility, which I’m into your tickets. If you’re completing them, what time you’re going to complete them, or if we need to hand off to someone else.
60 00:09:01.230 ⇒ 00:09:01.610 Uttam Kumaran: Goodbye.
61 00:09:01.610 ⇒ 00:09:05.390 Amber Lin: Demo audio tickets are on track. I’m gonna delete that.
62 00:09:05.510 ⇒ 00:09:15.439 Amber Lin: And I don’t think we need daily stand-ups, at least for… the current state is very stable. I’m gonna do alternate, until we need daily stand-ups again.
63 00:09:15.440 ⇒ 00:09:20.120 Uttam Kumaran: Okay. And on ABC, I’ve added Giselle today to our meeting with them.
64 00:09:20.200 ⇒ 00:09:27.419 Amber Lin: I think things are… top priority is still the inspector sheet, and that’s… The thing that…
65 00:09:27.780 ⇒ 00:09:46.320 Amber Lin: will hinder our usage if we don’t get it right, and has significantly boosted our usage for the last two weeks, so that’s my top priority. I think insomnia cookies… I think the risk is that the manual fill has some… keeps having some errors.
66 00:09:46.380 ⇒ 00:09:55.890 Amber Lin: I’m thinking of switching resources to have Casey and Mustafa help fill it in, so that Giselle can help with more project management tasks.
67 00:09:55.950 ⇒ 00:10:06.700 Amber Lin: I do worry if they are able to log in, because Microsoft are pretty strict on the location, and Mustafa wasn’t able to log in, because I think his IP was in India.
68 00:10:09.190 ⇒ 00:10:11.839 Sam Roberts: How much time does that manual fill take?
69 00:10:13.760 ⇒ 00:10:14.750 Amber Lin: …
70 00:10:15.270 ⇒ 00:10:31.559 Amber Lin: I think it takes about 30 minutes, 20 to 30 minutes each, but the thing… the limitation is that it needs to be done before 11 a.m. EST, and I would have done it, it’s just I’m not up at that time.
71 00:10:36.540 ⇒ 00:10:40.049 Uttam Kumaran: So, I guess, like, can we make a decision here? So, is this, like….
72 00:10:40.850 ⇒ 00:10:42.739 Amber Lin: It needs to be done by someone.
73 00:10:42.740 ⇒ 00:10:46.020 Uttam Kumaran: here in the States? Or, like, what is the, like, what is… what’s needed?
74 00:10:46.770 ⇒ 00:10:53.470 Amber Lin: We need someone to do it accurately. Giselle has filled it in, however, the client responded today that there was an error.
75 00:10:53.810 ⇒ 00:11:03.610 Amber Lin: So I would like to see what the problem is there, and if we need to have a different person help fill it in.
76 00:11:03.880 ⇒ 00:11:10.049 Uttam Kumaran: Okay, but let’s just, like, get to the decision. So, if it’s not Giselle, like, you said Mustafa can’t do it? Because of the.
77 00:11:10.050 ⇒ 00:11:12.590 Amber Lin: Yeah, probably it’ll be Casey.
78 00:11:13.180 ⇒ 00:11:15.060 Uttam Kumaran: But Casey’s also not in the States.
79 00:11:15.450 ⇒ 00:11:20.409 Amber Lin: Giselle can log in, but when Musa was trying to log in, his location was limited.
80 00:11:21.160 ⇒ 00:11:25.809 Uttam Kumaran: Okay, so I would say… hand… yeah, hand this to Casey.
81 00:11:26.700 ⇒ 00:11:29.320 Uttam Kumaran: Which I feel like I already asked for last week, so….
82 00:11:29.320 ⇒ 00:11:33.579 Amber Lin: Yeah, so I’m just confirming this, because it was last Friday.
83 00:11:33.580 ⇒ 00:11:34.260 Uttam Kumaran: Okay.
84 00:11:34.260 ⇒ 00:11:35.079 Amber Lin: to tell them.
85 00:11:35.080 ⇒ 00:11:38.730 Uttam Kumaran: Okay, okay, cool. Yeah, you can put the… I think you can probably put the…
86 00:11:38.980 ⇒ 00:11:43.689 Uttam Kumaran: decisions down in the bottom section. That’s the way we just have it tracked.
87 00:11:44.070 ⇒ 00:11:45.000 Amber Lin: Yeah, lovely.
88 00:11:45.000 ⇒ 00:11:48.200 Uttam Kumaran: So let’s just say, like, hand off the insomnia form filling to KC.
89 00:11:55.050 ⇒ 00:12:01.660 Amber Lin: Alright, I’ll sync with him on that. … Yep.
90 00:12:02.690 ⇒ 00:12:09.659 Amber Lin: I think we also said default and interlude to hand off to have Rico take interlude.
91 00:12:10.520 ⇒ 00:12:15.830 Uttam Kumaran: So, let’s talk about def… let’s just talk about default first. So, I guess I want to hear from Giselle on, like.
92 00:12:16.050 ⇒ 00:12:19.719 Uttam Kumaran: Whether you’ve had time to look at this, whether you listened to the…
93 00:12:19.910 ⇒ 00:12:23.279 Uttam Kumaran: Past meetings, like, where are we on this client?
94 00:12:24.190 ⇒ 00:12:34.410 Giselle Agot: For default, based on the calls that I’ve attended last week, looking at the priority tasks, and as well as the,
95 00:12:34.510 ⇒ 00:12:44.550 Giselle Agot: Tacit are overdue last week, so I did follow up with Mustafa, and I believe there was also an update from Henry about it, so…
96 00:12:44.700 ⇒ 00:12:48.840 Giselle Agot: That’s basically, what I have for now as an update.
97 00:12:49.260 ⇒ 00:12:53.370 Uttam Kumaran: But what is the plan… what is the plan for this week? Because am I still going to be….
98 00:12:53.590 ⇒ 00:12:56.639 Giselle Agot: Leading point on this, or is there a plan to….
99 00:12:57.520 ⇒ 00:13:00.460 Uttam Kumaran: Start to take over rituals and things like that.
100 00:13:03.000 ⇒ 00:13:09.479 Giselle Agot: My challenge probably is for the client calls, like, I won’t be, like.
101 00:13:10.080 ⇒ 00:13:13.570 Uttam Kumaran: But what about non-client call-related meetings?
102 00:13:13.570 ⇒ 00:13:18.329 Giselle Agot: Yeah, definitely. I’ll take over the rituals on this one.
103 00:13:18.670 ⇒ 00:13:21.270 Giselle Agot: Making sure that we are
104 00:13:21.830 ⇒ 00:13:26.250 Giselle Agot: up-to-date with the tickets in linear, so….
105 00:13:27.040 ⇒ 00:13:29.200 Uttam Kumaran: But when is that, like, when is that gonna happen?
106 00:13:30.020 ⇒ 00:13:43.319 Giselle Agot: I’ve already started, looking at the tickets, earlier today, so I believe, some updates were added by Henry, so I have to double-check as well on the other tickets that’s already
107 00:13:43.950 ⇒ 00:13:45.140 Giselle Agot: on linear.
108 00:13:45.420 ⇒ 00:13:50.420 Uttam Kumaran: But I just… I need, like, a… I need to know, like, at what point can I expect to see
109 00:13:50.560 ⇒ 00:13:58.490 Uttam Kumaran: what the rituals are gonna be for this client, like, that I can hand over, like, the creation of new tickets, like…
110 00:13:59.170 ⇒ 00:14:03.869 Uttam Kumaran: I get that you’re doing that, but I’m interested in, like, a timeline.
111 00:14:06.060 ⇒ 00:14:09.309 Giselle Agot: With regards to the timeline, …
112 00:14:09.470 ⇒ 00:14:14.360 Giselle Agot: I have yet to gather the information from the assigned team member.
113 00:14:14.570 ⇒ 00:14:20.099 Uttam Kumaran: But I guess I don’t know what… I don’t know what that means, because all of the tickets are already in…
114 00:14:20.320 ⇒ 00:14:21.500 Uttam Kumaran: linear.
115 00:14:21.620 ⇒ 00:14:25.539 Giselle Agot: All of the meetings we’ve had with the client are also in the platform.
116 00:14:25.940 ⇒ 00:14:32.860 Uttam Kumaran: So I just, like, I don’t… I guess what I’m asking is, like, I’m gonna… when I hear, like, hey, I’m gonna check out all the tickets, like…
117 00:14:33.010 ⇒ 00:14:34.879 Uttam Kumaran: That’s an open-ended task.
118 00:14:35.210 ⇒ 00:14:36.050 Uttam Kumaran: like…
119 00:14:36.200 ⇒ 00:14:43.059 Uttam Kumaran: what is, like, a deliverable? Like, for me, the deliverable is, like, what is the plan, what is the ritual plan for default?
120 00:14:43.460 ⇒ 00:14:56.910 Uttam Kumaran: like… but also, what I don’t get is that that should take, like, 10 minutes. Like, some… we have… the PMO has what the standard rituals are, right? Like, stand-up, grooming, so why has… why can’t we just implement what we do
121 00:14:57.270 ⇒ 00:14:58.310 Uttam Kumaran: Normally.
122 00:15:00.770 ⇒ 00:15:02.530 Amber Lin: Yeah, Giselle, let me…
123 00:15:02.680 ⇒ 00:15:13.489 Amber Lin: let’s… let’s do this by latest end of this week. I’m gonna talk… we’ll call right after this, and then right after we call, which one will give you a timeline on when the handoff is.
124 00:15:13.850 ⇒ 00:15:20.479 Uttam Kumaran: Yeah, it also doesn’t need to be 100% handoff, but, like, booking… making sure there’s stand-ups for both these clients seems like….
125 00:15:20.480 ⇒ 00:15:21.190 Amber Lin: Yeah, totally.
126 00:15:21.190 ⇒ 00:15:22.340 Uttam Kumaran: Crazy, you know?
127 00:15:22.340 ⇒ 00:15:27.729 Amber Lin: I created this on Sunday, so the responsibility is to…
128 00:15:27.870 ⇒ 00:15:45.490 Amber Lin: as a checklist to check off. I think Rico and Giselle, we three will meet. I’m gonna talk about interlude and default. Sounds like Giselle might need some more time on default, so Rico, I’ll have you start on interlude, and we’ll see, …
129 00:15:45.520 ⇒ 00:15:50.020 Amber Lin: how they’re set up by the end of this week to see who owns what, and….
130 00:15:50.020 ⇒ 00:15:53.289 Uttam Kumaran: That seems like too much time, like, end of this week.
131 00:15:53.290 ⇒ 00:16:01.260 Amber Lin: Oh, no, I mean, they’re gonna take over, like, tomorrow or later today. I’m just gonna see how these proj… I’m gonna assess the state of this project.
132 00:16:02.280 ⇒ 00:16:07.770 Uttam Kumaran: Yeah, and that’s why I haven’t had any questions get asked to me about, like, either of these, so…
133 00:16:08.280 ⇒ 00:16:15.559 Uttam Kumaran: that’s kind of like a red flag, like, I need… if there’s questions outstanding, then nope, you have to ask me, so I can answer them.
134 00:16:15.610 ⇒ 00:16:31.110 Uttam Kumaran: The second thing is, yes, I want to just see, like, what are the rituals for these clients gonna be? Again, like, just standard PM rituals to get booked and owned by the PM. There’s no need… I wouldn’t sit and read tickets or anything, I would just start reading about this.
135 00:16:31.120 ⇒ 00:16:41.960 Uttam Kumaran: Because kind of what’s gonna happen for both of these, it’s ideally gonna be, for Interlude, it’s just me and Mustafa, so Giselle or whoever just needs to run
136 00:16:42.220 ⇒ 00:16:46.830 Uttam Kumaran: We need to figure out how to run stand-ups, and same with default, we need to figure out just how to run….
137 00:16:47.330 ⇒ 00:16:58.410 Uttam Kumaran: And then start to hand out… hand over, like, follow-ups on tasks and things like that, but I haven’t seen any question come up in Slack, so I don’t know what is being looked at or where I go.
138 00:16:58.630 ⇒ 00:17:04.519 Amber Lin: I see, I hear you. I created this right-sizing, and I’ll look over it with, later.
139 00:17:04.520 ⇒ 00:17:05.240 Uttam Kumaran: Okay.
140 00:17:05.900 ⇒ 00:17:06.770 Amber Lin: …
141 00:17:15.470 ⇒ 00:17:21.569 Amber Lin: Okay, so that’s for interlude and default, and then for the internal teams.
142 00:17:26.170 ⇒ 00:17:28.570 Uttam Kumaran: Yeah, Rico, do you want to talk about marketing?
143 00:17:30.900 ⇒ 00:17:31.910 Rico Rejoso: Yes.
144 00:17:32.180 ⇒ 00:17:37.040 Rico Rejoso: Sorry, I wasn’t able to add those, keynotes on marketing as well.
145 00:17:37.040 ⇒ 00:17:46.620 Uttam Kumaran: Yeah, so I guess on marketing, for me, I would like to understand how what the hours are for marketing. Like, basically take a look at the last
146 00:17:47.290 ⇒ 00:17:48.060 Uttam Kumaran: like…
147 00:17:48.320 ⇒ 00:17:54.140 Uttam Kumaran: I don’t know, 4 to 6 weeks. If I can get a sense of, like, what everybody’s working on, I can actually help you put some caps in.
148 00:17:55.800 ⇒ 00:17:58.079 Uttam Kumaran: We now have a budget for sales.
149 00:17:58.290 ⇒ 00:18:08.879 Uttam Kumaran: So, I can… I want to build out, like, what the… I want to have a first understanding of what everybody… their time is spending there, and then I can give you, like, the hard caps to set.
150 00:18:09.280 ⇒ 00:18:11.590 Uttam Kumaran: So that that’s what you can manage towards.
151 00:18:14.590 ⇒ 00:18:29.080 Rico Rejoso: Yes, right now what I have will be their, linear completion for the month of July. But, this cycle, we’re working on the website and the, previous case study that we’re, I think.
152 00:18:29.690 ⇒ 00:18:31.460 Rico Rejoso: were backlogged.
153 00:18:31.460 ⇒ 00:18:39.250 Uttam Kumaran: Yeah, that’s fine. I don’t have any concern over the roadmap. I’m more concerned about the, the timeline.
154 00:18:42.970 ⇒ 00:18:44.860 Uttam Kumaran: Like, how much time people are spending.
155 00:18:47.780 ⇒ 00:18:48.480 Rico Rejoso: Okay.
156 00:18:48.590 ⇒ 00:18:52.180 Rico Rejoso: Sorry, I haven’t come up with that one yet, but, …
157 00:18:52.840 ⇒ 00:19:02.329 Rico Rejoso: a timeline right now website is we’re working on this, this week with Arushi, and hopefully, we’re setting a deadline for next week.
158 00:19:02.330 ⇒ 00:19:16.480 Rico Rejoso: But we’re aiming for sooner than that. And the content team is divided, or, I mean, Ryan is divided on working on the GTM and the, content side. More on your organic LinkedIn posts for you and Robert as well.
159 00:19:18.390 ⇒ 00:19:20.850 Uttam Kumaran: Yep, that’s all fine. …
160 00:19:21.710 ⇒ 00:19:29.009 Uttam Kumaran: Yeah, so again, my only concern here is just, like, I just need to know how many hours everyone’s been working, and then we want to set a budget.
161 00:19:29.730 ⇒ 00:19:37.509 Uttam Kumaran: On the AI team, yeah, mainly, last week was a lot of just trying to get Sam onboarded to processes.
162 00:19:37.510 ⇒ 00:19:39.070 Amber Lin: And then….
163 00:19:39.100 ⇒ 00:19:47.159 Uttam Kumaran: I think we’re going to… probably… we’re starting to slow down a little bit on platform work. I don’t want the internal work to compete with
164 00:19:47.300 ⇒ 00:19:52.960 Uttam Kumaran: Stuff we’re doing for clients, so we’re gonna just slow down until we can execute
165 00:19:53.080 ⇒ 00:20:02.300 Uttam Kumaran: you know, on clients, so Casey and Mustafa, like, they have availability to work on whatever we need, so I want to make sure that they’re… they’re 100% utilized.
166 00:20:02.550 ⇒ 00:20:10.710 Uttam Kumaran: And I’m… we shouldn’t… I guess for everybody’s sake, we shouldn’t hear that there is internal work that’s, like, priority hire. I tried to make it pretty clear.
167 00:20:15.850 ⇒ 00:20:17.049 Amber Lin: Okay, gotcha.
168 00:20:17.270 ⇒ 00:20:19.620 Amber Lin: Noted.
169 00:20:20.250 ⇒ 00:20:21.909 Amber Lin: I think that’s all….
170 00:20:21.910 ⇒ 00:20:34.650 Rico Rejoso: Yeah, I just want to add to the marketing team, I’m sorry, I just gathered those, data as well. Ryan, working on both GTM sales and the content team, spending around 20,
171 00:20:34.650 ⇒ 00:20:47.300 Rico Rejoso: priority was 20 to 20 hours for both sales and con- for content and sales, but I think he’s prioritizing the, sales a lot more, spending 35 hours, ….
172 00:20:47.300 ⇒ 00:20:52.889 Uttam Kumaran: Yeah, you can just put it in there, and I’ll add comments, like, once they’re in there, yeah.
173 00:20:53.160 ⇒ 00:20:54.170 Rico Rejoso: Okay, awesome.
174 00:20:54.170 ⇒ 00:20:54.840 Uttam Kumaran: Interesting.
175 00:20:55.230 ⇒ 00:20:55.969 Rico Rejoso: Thank you.
176 00:20:57.330 ⇒ 00:21:02.790 Amber Lin: Yeah, I would also love to see the pivot, because I want to see the items for the client team as well.
177 00:21:03.170 ⇒ 00:21:07.770 Uttam Kumaran: Yeah, there is a pivot underneath team hours on the bottom.
178 00:21:07.910 ⇒ 00:21:09.230 Amber Lin: absence.
179 00:21:09.230 ⇒ 00:21:10.209 Uttam Kumaran: So, scroll down.
180 00:21:10.980 ⇒ 00:21:11.930 Uttam Kumaran: Or….
181 00:21:12.280 ⇒ 00:21:13.250 Amber Lin: Squirrel left?
182 00:21:13.450 ⇒ 00:21:14.270 Uttam Kumaran: Yeah.
183 00:21:14.700 ⇒ 00:21:17.999 Amber Lin: Well, I see it here under project hours.
184 00:21:18.180 ⇒ 00:21:19.790 Uttam Kumaran: Team member hours….
185 00:21:20.480 ⇒ 00:21:21.110 Amber Lin: Huh.
186 00:21:21.110 ⇒ 00:21:21.800 Uttam Kumaran: Hold on.
187 00:21:22.090 ⇒ 00:21:25.870 Amber Lin: Is it a… Sorry, I’ll stop sharing.
188 00:21:26.060 ⇒ 00:21:29.190 Amber Lin: Can you point me to where that is?
189 00:21:29.530 ⇒ 00:21:30.360 Amber Lin: at all.
190 00:21:30.670 ⇒ 00:21:32.000 Uttam Kumaran: Yes, that’s right here.
191 00:21:35.970 ⇒ 00:21:38.490 Sam Roberts: I have to just refresh, because I was noticing changes, not….
192 00:21:38.490 ⇒ 00:21:41.170 Amber Lin: Yeah, I did a reprint, yeah.
193 00:21:41.780 ⇒ 00:21:43.710 Amber Lin: I see. Okay.
194 00:21:44.450 ⇒ 00:21:50.449 Amber Lin: Gotcha. … Rigo, do you mind sending me the…
195 00:21:50.720 ⇒ 00:21:57.809 Amber Lin: sending me the pivot. We should look at this tomorrow on people’s allocations and by team member.
196 00:22:03.780 ⇒ 00:22:05.479 Rico Rejoso: Yep, Senate.
197 00:22:05.750 ⇒ 00:22:07.029 Amber Lin: Okay, awesome.
198 00:22:07.720 ⇒ 00:22:10.910 Amber Lin: Anything else we want to talk about?
199 00:22:14.010 ⇒ 00:22:16.450 Uttam Kumaran: Yeah, I guess, maybe I’ll give a brief…
200 00:22:16.580 ⇒ 00:22:32.320 Uttam Kumaran: goal for this meeting is every week, you know, these are… on this meeting, you have kind of the core people that are involved in delivery. And I… the reason I wanted to include Awash Demolade, you know, I don’t think you guys will have direct responsibilities for this meeting, but I want you guys to see
201 00:22:32.320 ⇒ 00:22:38.860 Uttam Kumaran: how we’re thinking about what we’re calling delivery excellence. So, this meeting, the goal is, like, we’re gonna have this doc
202 00:22:39.060 ⇒ 00:22:49.689 Uttam Kumaran: folks should kind of prepare ahead of time, but I really want to take a look at, how we’re delivering for clients, anything where we’re, like, over-exceeding or under-exceeding.
203 00:22:49.940 ⇒ 00:22:56.260 Uttam Kumaran: And then also I want you guys to start to, from the engineering angle, start to kind of see, like, how we’re…
204 00:22:56.380 ⇒ 00:23:14.169 Uttam Kumaran: executing across a portfolio of accounts. So, you know, I don’t think there’s direct responsibilities, but would love to get your guys’ perspective. Or if you have any questions about this meeting, that’d be great. Really, this is like a Monday meeting, like, let’s just go through all clients, make sure that,
205 00:23:14.260 ⇒ 00:23:25.579 Uttam Kumaran: any movements or things that we want to handle. So this is kind of delivery. I’m considering, like, both engineering and project management, but I would say project management is the lead on
206 00:23:25.710 ⇒ 00:23:41.659 Uttam Kumaran: on… on overall delivery, so I’m… I’m not as concerned about, like, what’s being delivered. I don’t think we… I don’t think we struggle with getting the job done. I think most of our struggle is just doing the right thing and with the right hours, so that’s what this meeting is for.
207 00:23:42.220 ⇒ 00:23:43.090 Amber Lin: Agreed.
208 00:23:43.430 ⇒ 00:23:50.640 Amber Lin: … I think on my agenda, I had an item for the…
209 00:23:50.780 ⇒ 00:23:55.240 Amber Lin: How the agenda for this is structured to confirm, is this good?
210 00:23:57.780 ⇒ 00:24:09.119 Uttam Kumaran: I think this agenda is good. I mean, I would say my only edit is that, for each client, we come, like, with some notes in advance.
211 00:24:09.380 ⇒ 00:24:11.650 Uttam Kumaran: And then also…
212 00:24:11.810 ⇒ 00:24:30.110 Uttam Kumaran: like, for everybody to put in, like, what risks or open questions they have in advance. The other thing is, the core delivery team is me, Amber, Giselle, and then Rico. So for Giselle and Rico, like, we really need to see you have questions and items to discuss here. It can’t just be me.
213 00:24:30.110 ⇒ 00:24:36.160 Uttam Kumaran: and Amber. So my requirement for next week is that there are open questions from you guys,
214 00:24:36.240 ⇒ 00:24:48.570 Uttam Kumaran: you know, on, like, what’s happening on a project, how to handle something, like, I want to hear what the risks are. If there’s nothing, we’re gonna take the first 5-10 minutes, and we’ll have to write something down, but…
215 00:24:48.690 ⇒ 00:24:54.099 Uttam Kumaran: That’s my goal, is that this is a really good discussion about what’s gonna be dropped this week, and how do we handle….
216 00:24:56.560 ⇒ 00:24:56.990 Amber Lin: No.
217 00:24:56.990 ⇒ 00:24:58.079 Rico Rejoso: Got it, yes.
218 00:24:58.850 ⇒ 00:25:04.640 Amber Lin: I updated the template. Giselle also created a agenda template for…
219 00:25:04.900 ⇒ 00:25:09.589 Amber Lin: other meetings, which was great, and I really want to implement what she…
220 00:25:09.850 ⇒ 00:25:22.190 Amber Lin: raised about having agendas for each meeting, so I’m gonna sync with her on that, and we’ll have that for all the different client calls, as well as internal meetings.
221 00:25:26.850 ⇒ 00:25:27.300 Uttam Kumaran: Right.
222 00:25:27.300 ⇒ 00:25:28.440 Amber Lin: Just an update.
223 00:25:29.180 ⇒ 00:25:30.140 Amber Lin: Okay.
224 00:25:30.670 ⇒ 00:25:42.759 Amber Lin: If nothing is left, I’ll stay behind with Giselle and Rico, and we can talk together about how we want to hand over default and interlude, and I’ll make sure you guys feel prepared.
225 00:25:44.720 ⇒ 00:25:55.009 Uttam Kumaran: Thank you guys, appreciate it. I know this meeting is tight, and it’s a lot of just, like, being critical, but this is, like, we’re setting ourselves up for the week, so… I appreciate it. Thanks for taking the time to set this up.
226 00:25:55.010 ⇒ 00:25:55.530 Awaish Kumar: you’re….
227 00:25:56.430 ⇒ 00:25:57.110 Rico Rejoso: Guys.
228 00:25:57.550 ⇒ 00:25:58.460 Giselle Agot: Thank you.
229 00:25:58.670 ⇒ 00:25:59.390 Uttam Kumaran: Thank you.
230 00:26:02.980 ⇒ 00:26:06.269 Amber Lin: Hello, locals, I’m so sorry, it was a harsh meeting.
231 00:26:06.490 ⇒ 00:26:07.840 Giselle Agot: No worries.
232 00:26:07.840 ⇒ 00:26:12.409 Amber Lin: Gutan was stressed, because he has a lot of stuff to do, and this is, like.
233 00:26:12.480 ⇒ 00:26:25.569 Amber Lin: the work you guys will do is directly work that he now has to do, so that was a little harsh, but, like, I believe in you both, and I just think we didn’t have too much time to talk about
234 00:26:25.610 ⇒ 00:26:34.360 Amber Lin: what responsibilities you should take on, so I just want to make sure here that we just get it done now, and then we get it set up and ready.
235 00:26:34.550 ⇒ 00:26:40.980 Amber Lin: So I’m gonna open up… Here.
236 00:26:41.920 ⇒ 00:26:44.690 Amber Lin: What was the starting guide?
237 00:26:45.280 ⇒ 00:26:47.250 Amber Lin: Okay, sorry.
238 00:26:48.180 ⇒ 00:26:49.350 Amber Lin: Right.
239 00:26:50.660 ⇒ 00:26:51.540 Amber Lin: Okay.
240 00:26:59.900 ⇒ 00:27:04.089 Amber Lin: I created this one, so…
241 00:27:04.380 ⇒ 00:27:06.159 Amber Lin: But I think to start off.
242 00:27:06.480 ⇒ 00:27:20.180 Amber Lin: Rico, I’ll have you take on Interlude, because I know you talked with Utam about owning some PM tasks, and Giselle, I’ll have you take on default, since I need your help on ABC. So…
243 00:27:20.180 ⇒ 00:27:39.630 Amber Lin: This way, we can both see… so since these two are very similar clients, we can see, okay, what are some pros and cons of your different management styles, and then we can come together every Friday to say, okay, this is something we should learn from and we can improve on.
244 00:27:40.120 ⇒ 00:27:45.190 Amber Lin: And I’ve added… I think I’ve added you both to the…
245 00:27:45.370 ⇒ 00:27:52.239 Amber Lin: Nope, I only added Giselle to the Friday meeting, where we can review how we… what we did this week.
246 00:27:52.800 ⇒ 00:27:54.529 Amber Lin: And how we feel.
247 00:27:55.190 ⇒ 00:27:57.240 Amber Lin: And so I updated that.
248 00:27:59.250 ⇒ 00:28:13.090 Amber Lin: Can I hear some open questions to kick off this discussion of, do you know what your… what your tasks are, and where your responsibility… what the line of responsibility is?
249 00:28:13.840 ⇒ 00:28:18.100 Giselle Agot: Yeah, I have a question. Amber, I just need to get a….
250 00:28:18.100 ⇒ 00:28:20.680 Amber Lin: Understanding on the goal.
251 00:28:20.750 ⇒ 00:28:25.389 Giselle Agot: about the rituals that Utam was mentioning earlier. So…
252 00:28:25.600 ⇒ 00:28:36.890 Giselle Agot: I was able to attend the default client meetings last week, and I wanted to know, like, what specific, you know, discussion he wants in this meeting. Like.
253 00:28:37.270 ⇒ 00:28:50.109 Giselle Agot: I was not sure, like, what response to him earlier, like, was it an update about the tickets, if I had followed up? But, I think he’s more, he’s more concerned about, like, you know, what…
254 00:28:50.300 ⇒ 00:28:58.289 Giselle Agot: how we are with the project, something like that. So I wanted to know, like, what are the points of discussion and the updates that we
255 00:28:58.530 ⇒ 00:29:01.120 Giselle Agot: That I will be sharing with him, let’s say, for next week.
256 00:29:01.650 ⇒ 00:29:09.219 Amber Lin: Yeah, I get you. I think when he talked about… it was not… I think it was… it was not your fault, because…
257 00:29:09.250 ⇒ 00:29:22.630 Amber Lin: Both him and I didn’t set clear criterias of 1, 2, 3, 4, this is what you need to do, and it was a bit confusing, especially with client calls, about what you’re gonna own. So, I think…
258 00:29:22.880 ⇒ 00:29:26.670 Amber Lin: The key responsibilities are…
259 00:29:27.260 ⇒ 00:29:41.500 Amber Lin: how can… I think our main concern is, okay, how do we reduce Utam’s time spent on project management, right? And then we can break it down into what does he spend his time on, and…
260 00:29:42.300 ⇒ 00:29:54.550 Amber Lin: So there’s the most basic thing of the PM should own… creating all the tickets, right? UTM’s still creating them, but if we… if the PM is present.
261 00:29:54.630 ⇒ 00:30:07.119 Amber Lin: add all the client calls, and has access to all the transcripts. I think, bare minimum, we should be able to create all these tickets, and we should give Bhutam the confidence that, hey, all the tickets
262 00:30:07.620 ⇒ 00:30:11.109 Amber Lin: Are gonna be created, or have been created.
263 00:30:11.360 ⇒ 00:30:14.759 Amber Lin: I think that’s the most fundamental,
264 00:30:15.450 ⇒ 00:30:17.300 Amber Lin: Item that we need to do.
265 00:30:18.210 ⇒ 00:30:23.039 Amber Lin: And then the second part is, okay, for all the tickets.
266 00:30:23.190 ⇒ 00:30:30.709 Amber Lin: Are we pushing them along each day? Of, okay, here are the tickets we need to do today.
267 00:30:30.840 ⇒ 00:30:35.730 Amber Lin: Do we get a status from each of the team members on what needs to get done?
268 00:30:35.870 ⇒ 00:30:51.950 Amber Lin: if anything’s delayed, or… is that escalated, or is… does Uten know what is delayed? Like, does he have visibility into that? Because if he’s… he’s leading this project, and he doesn’t know what’s happening, he will be very concerned, and he’s gonna be stressed.
269 00:30:51.950 ⇒ 00:31:03.380 Amber Lin: Because the client’s going to come to him and say, Utam, I don’t know when are you completing this, and Utam can’t answer them, because he doesn’t know, because we haven’t updated him on what needs to get completed.
270 00:31:04.690 ⇒ 00:31:15.329 Amber Lin: And then… on a weekly basis, the PM should also own sending the weekly update. So…
271 00:31:16.740 ⇒ 00:31:31.339 Amber Lin: I think as PMs, we don’t completely have to understand what’s going on. What we need to do is, based on what we’re hearing, based on what people are talking about, we can create a first draft, and I’ve added the…
272 00:31:31.470 ⇒ 00:31:32.360 Amber Lin: …
273 00:31:32.630 ⇒ 00:31:51.239 Amber Lin: the process of how to use AI to help create those updates in the project management starting guide, which I can walk you… I can walk you guys through it a bit later as well. So, we can create the draft, tag UTAM, say, hey, please help me edit this, and he’ll edit it using a first draft.
274 00:31:51.950 ⇒ 00:31:53.860 Amber Lin: And then send it out.
275 00:31:55.090 ⇒ 00:32:00.299 Amber Lin: And so, these are the top P0 priorities that,
276 00:32:00.660 ⇒ 00:32:04.420 Amber Lin: what PMs should do for these projects.
277 00:32:04.680 ⇒ 00:32:13.090 Amber Lin: And then, it’s also owning the rituals, meaning, What rituals are in place?
278 00:32:13.950 ⇒ 00:32:16.120 Amber Lin: So… Watch.
279 00:32:16.710 ⇒ 00:32:17.790 Amber Lin: picture.
280 00:32:18.620 ⇒ 00:32:23.020 Amber Lin: are in place? Are they… Boop.
281 00:32:25.250 ⇒ 00:32:25.930 Amber Lin: Oops.
282 00:32:27.010 ⇒ 00:32:29.860 Amber Lin: Are stakeholders aware?
283 00:32:30.380 ⇒ 00:32:35.280 Amber Lin: And then, also, agendas for each meeting.
284 00:32:35.550 ⇒ 00:32:39.599 Amber Lin: Which, I know, Giselle, you’re… you’ve already been working on.
285 00:32:40.230 ⇒ 00:32:47.290 Amber Lin: Are they booked? Who is owning which ones?
286 00:32:47.500 ⇒ 00:32:55.710 Amber Lin: So, for instance, I was creating… nope, not that one.
287 00:32:57.910 ⇒ 00:33:05.530 Amber Lin: I was creating this, so interlude and default falls within… falls within the this…
288 00:33:05.760 ⇒ 00:33:16.659 Amber Lin: category, and weekly, we have… we should have stand-ups, and then we have client demos, which before then, we have pre-meetings, and I think…
289 00:33:16.730 ⇒ 00:33:27.839 Amber Lin: it’s important for us to define, okay, who’s leading these meetings? Are we preparing for these meetings? Who’s gonna prepare the items for them? And I know for the client calls.
290 00:33:28.510 ⇒ 00:33:36.809 Amber Lin: you can say… the PMs can create an agenda, but, we need to know who’s going to be presenting, which I think for
291 00:33:37.080 ⇒ 00:33:48.599 Amber Lin: default and interlude, Uten will be presenting, but you need to sync with him to know, okay, who is… what are we talking about? Are we prepared? Do we know what we’re gonna talk about? Yeah.
292 00:33:48.600 ⇒ 00:33:52.740 Rico Rejoso: I think just Cell got disconnected.
293 00:33:52.740 ⇒ 00:33:58.610 Amber Lin: Oh, I see. She’ll have the recordings. Rico, do you think…
294 00:33:58.860 ⇒ 00:34:04.779 Amber Lin: how do you feel on taking on Interlude? It’s gonna… not gonna be that different from marketing.
295 00:34:05.210 ⇒ 00:34:19.669 Rico Rejoso: I think I just need to… yeah, I think I just need to have the, … because I usually base all my actions on books and instructions, so I think… that’s why I’m lost a while ago, since I wasn’t able to get prepared.
296 00:34:19.980 ⇒ 00:34:25.880 Amber Lin: Oh, indeed. He wasn’t grilling you, don’t, don’t worry. ….
297 00:34:27.560 ⇒ 00:34:28.380 Rico Rejoso: Yeah.
298 00:34:28.389 ⇒ 00:34:33.699 Amber Lin: even got started, it’s not about you. I just want to make sure both of you are prepared.
299 00:34:33.789 ⇒ 00:34:49.179 Rico Rejoso: Yeah, and I think what I’m doing with the marketing team, I just based it on the document that you sent me, the starting guide, PIM, you know, starting guide. I always base it on that one before I went on to all meetings, make sure that I memorized all the steps and everything, so I can, you know.
300 00:34:49.649 ⇒ 00:34:52.709 Rico Rejoso: follow accordingly and make sure that I have a checklist set up.
301 00:34:52.889 ⇒ 00:34:58.969 Rico Rejoso: Before or prior to the meeting. So as long as I have those, I reviewed my notes, I think I’ll be good.
302 00:34:59.220 ⇒ 00:35:00.170 Amber Lin: Okay.
303 00:35:00.170 ⇒ 00:35:11.699 Rico Rejoso: The only thing I’m concerned will be the… yeah. Well, you mentioned the client demos will be headed by, Utam. I just need to make sure that I have all the data gathered for him, and make sure that all advocates are updated.
304 00:35:11.700 ⇒ 00:35:24.770 Rico Rejoso: So I think that’ll be the, one of my, one thing that I need to work out, or work on with, would be the, creation of tickets based on each meeting and, …
305 00:35:24.910 ⇒ 00:35:27.859 Rico Rejoso: client demos, but other than that, I think I can work on stuff.
306 00:35:28.130 ⇒ 00:35:41.479 Amber Lin: Okay, so I think the few steps for, I mean, for Interlude is what I’ll add you to all the… I think you can add yourself too, you might already be in them, to add to all the interlude.
307 00:35:41.480 ⇒ 00:35:57.829 Amber Lin: internal and external channels, to transfer all the meeting links to you, and the key decision we need to do here is, okay, what meetings do we need? For marketing, we have daily stand-ups, and we have planning, and we have grooming, and we have retros.
308 00:35:57.860 ⇒ 00:36:10.150 Amber Lin: It could be that, since these are smaller projects, we probably can have either one or two stand-ups each week. We can also combine,
309 00:36:10.450 ⇒ 00:36:13.350 Amber Lin: Planning and Retro into one meeting.
310 00:36:13.780 ⇒ 00:36:15.439 Amber Lin: And then we can have…
311 00:36:15.560 ⇒ 00:36:26.310 Amber Lin: a grooming session, so that you don’t have to always be in meetings. That’s my initial thought, and we can start out with that, and then see if we need to add any more meetings.
312 00:36:26.940 ⇒ 00:36:27.670 Rico Rejoso: Okay.
313 00:36:28.050 ⇒ 00:36:29.410 Rico Rejoso: Yeah, okay.
314 00:36:41.150 ⇒ 00:36:44.110 Amber Lin: Bi-weekly, grooming bi-weekly.
315 00:36:44.620 ⇒ 00:36:48.909 Amber Lin: Well, … Okay, just all still disconnected.
316 00:36:49.170 ⇒ 00:36:56.610 Amber Lin: … Yeah, and then I think for Interlude, we still don’t have…
317 00:36:56.960 ⇒ 00:37:03.360 Amber Lin: much documentation. I don’t know if Giselle figured out what they were doing, but if not…
318 00:37:03.480 ⇒ 00:37:09.929 Amber Lin: I think you will need to sync with Utam on what this project is doing.
319 00:37:10.350 ⇒ 00:37:13.840 Amber Lin: Let me create… Ayy.
320 00:37:14.730 ⇒ 00:37:21.310 Amber Lin: PM onboarding… Were you… do we have a interlude?
321 00:37:21.520 ⇒ 00:37:23.270 Amber Lin: Client page?
322 00:37:25.170 ⇒ 00:37:25.940 Amber Lin: Huh.
323 00:37:28.970 ⇒ 00:37:32.230 Amber Lin: We do, but… So interesting.
324 00:37:36.390 ⇒ 00:37:37.310 Amber Lin: Okay.
325 00:37:55.390 ⇒ 00:37:56.270 Amber Lin: Okay.
326 00:37:56.600 ⇒ 00:38:01.650 Amber Lin: So here’s a project management plan. Let me send it to you.
327 00:38:02.200 ⇒ 00:38:07.220 Amber Lin: Here… project management…
328 00:38:13.510 ⇒ 00:38:14.720 Amber Lin: And…
329 00:38:22.870 ⇒ 00:38:23.680 Amber Lin: Huh.
330 00:38:31.020 ⇒ 00:38:36.289 Amber Lin: Don’t think UTAM has any interlude-related meetings.
331 00:38:36.610 ⇒ 00:38:40.700 Amber Lin: So, let’s go ahead and create them.
332 00:38:41.210 ⇒ 00:38:45.390 Amber Lin: … So, let’s book…
333 00:38:46.290 ⇒ 00:39:01.780 Amber Lin: bi-weekly… you can determine what day you want to start the sprint on, especially because Monday is so busy, so if you want to start it on, say, a Tuesday or a Wednesday, you can put the, like, the weekly or bi-weekly planning.
334 00:39:02.240 ⇒ 00:39:04.080 Amber Lin: meeting there.
335 00:39:04.700 ⇒ 00:39:07.240 Amber Lin: … let’s see….
336 00:39:09.400 ⇒ 00:39:13.070 Rico Rejoso: So this is just, Mustafa and, Utam, right?
337 00:39:13.070 ⇒ 00:39:20.410 Amber Lin: Yeah, yeah, this is just… the team is just… Tom… Staffa…
338 00:39:23.790 ⇒ 00:39:29.720 Amber Lin: And then, bi-weekly… Finally… True.
339 00:39:40.910 ⇒ 00:39:45.030 Amber Lin: Do you think we should do bi-weekly planning on retro, or just weekly?
340 00:40:00.190 ⇒ 00:40:04.030 Amber Lin: Demo, baby… bono.
341 00:40:14.950 ⇒ 00:40:16.640 Amber Lin: Give me one sec.
342 00:40:30.530 ⇒ 00:40:35.180 Amber Lin: So let’s… Book stand-ups of 15 minutes.
343 00:40:35.730 ⇒ 00:40:42.340 Amber Lin: Let’s say we could do, like, Two… a week?
344 00:41:07.450 ⇒ 00:41:08.770 Amber Lin: Standouts.
345 00:41:11.030 ⇒ 00:41:15.040 Amber Lin: Weep… …
346 00:41:19.290 ⇒ 00:41:33.449 Amber Lin: Yeah, I think it works. Let’s start this weekly, so that… just so that you can get on track, with the client… sorry, with this project.
347 00:41:35.350 ⇒ 00:41:38.620 Amber Lin: Moving to bi-weekly works.
348 00:41:39.520 ⇒ 00:41:41.800 Amber Lin: Not onboarded.
349 00:41:42.070 ⇒ 00:41:48.559 Amber Lin: So these are… So, let’s go ahead and book them.
350 00:41:49.770 ⇒ 00:41:52.510 Amber Lin: Do you have any questions about these?
351 00:42:01.280 ⇒ 00:42:02.610 Amber Lin: Hi, Rico.
352 00:42:05.120 ⇒ 00:42:08.489 Rico Rejoso: I’m sorry, I was on mute, I was talking. Yeah, I…
353 00:42:09.810 ⇒ 00:42:19.369 Rico Rejoso: Yeah, we can start with that. I’m not sure, really, to be honest, right now. I think I need to, you know, get things,
354 00:42:19.610 ⇒ 00:42:25.550 Rico Rejoso: get everything first before I can come up with my suggestions and everything, but I think we can start with it.
355 00:42:25.850 ⇒ 00:42:36.549 Amber Lin: Yeah, and we’ll meet again this week. I’ll probably book a meeting Wednesday so we can talk about this. Let me just list out some next steps so that…
356 00:42:36.770 ⇒ 00:42:41.339 Amber Lin: you don’t feel lost. So, let’s say book meetings…
357 00:42:41.580 ⇒ 00:42:46.499 Amber Lin: As listed. So, and then say, add two channels.
358 00:42:47.770 ⇒ 00:42:55.010 Amber Lin: Add to interlude related… related channels.
359 00:42:56.070 ⇒ 00:43:02.730 Amber Lin: And then… Right, so here I…
360 00:43:10.220 ⇒ 00:43:12.540 Amber Lin: Does this list make sense for you?
361 00:43:15.180 ⇒ 00:43:15.800 Rico Rejoso: Yeah.
362 00:43:16.560 ⇒ 00:43:35.789 Amber Lin: Okay. This… the rituals will still… can still be run the same way. I think this will help you understand what are the key responsibilities and what I… what you need to think about, maybe each day. It was like, okay, did we… did we do this?
363 00:43:35.940 ⇒ 00:43:37.950 Amber Lin: Sorry, this is weekly.
364 00:43:41.010 ⇒ 00:43:44.630 Amber Lin: And… …
365 00:43:47.940 ⇒ 00:43:49.280 Amber Lin: Let me….
366 00:43:50.780 ⇒ 00:43:54.119 Rico Rejoso: Just to confirm, do they have, do, like,
367 00:43:54.280 ⇒ 00:43:59.229 Rico Rejoso: Utham and the client have, like, any weekly meeting that, …
368 00:43:59.730 ⇒ 00:44:06.070 Rico Rejoso: we can, like, take down those, tickets from? Like, do they sync every week?
369 00:44:09.440 ⇒ 00:44:14.009 Amber Lin: … Don’t know yet. Let’s confirm that with Utam.
370 00:44:14.470 ⇒ 00:44:15.200 Rico Rejoso: Okay.
371 00:44:15.200 ⇒ 00:44:15.740 Amber Lin: ….
372 00:44:15.740 ⇒ 00:44:22.879 Rico Rejoso: I think that that’s where I will base those tickets from a client, any, have any new requests or updates that
373 00:44:23.060 ⇒ 00:44:26.539 Rico Rejoso: We have to get done. That’s where we can create those tickets, right?
374 00:44:26.540 ⇒ 00:44:30.630 Amber Lin: Totally. So, I think the source of tickets
375 00:44:32.200 ⇒ 00:44:37.079 Amber Lin: will be client meetings, Slack messages.
376 00:44:37.470 ⇒ 00:44:42.799 Amber Lin: In both internal and external channels.
377 00:44:43.010 ⇒ 00:44:47.460 Amber Lin: And our rituals meetings.
378 00:44:47.880 ⇒ 00:44:49.930 Amber Lin: watch the team.
379 00:44:51.940 ⇒ 00:45:01.710 Amber Lin: So… I will… I added it here, not sure if it’s the clearest right now, so…
380 00:45:01.880 ⇒ 00:45:10.580 Amber Lin: Creating tickets using AI. So, have I shown… I don’t think I have. So, this is our Zoom form.
381 00:45:11.060 ⇒ 00:45:19.159 Amber Lin: And usually, after a meeting, I go here, and I… and I take the transcripts.
382 00:45:19.530 ⇒ 00:45:26.619 Amber Lin: And ask the AI, okay, create tickets for me. You can also ask…
383 00:45:27.550 ⇒ 00:45:33.390 Amber Lin: Yeah, to create key decisions. There’s also a button to create linear tickets.
384 00:45:34.800 ⇒ 00:45:42.320 Amber Lin: on the Zoom platform. So, these are all tools to help you document, okay, what new tickets
385 00:45:42.750 ⇒ 00:45:47.900 Amber Lin: Do we need to create, and what do we mod… what do we need to modify?
386 00:45:49.660 ⇒ 00:45:54.330 Amber Lin: Does it make it more clear? I want to improve,
387 00:45:54.980 ⇒ 00:46:00.340 Amber Lin: this list to make it make more sense. I don’t think it makes that much sense right now.
388 00:46:05.580 ⇒ 00:46:10.780 Rico Rejoso: What was the other file that you were showing a while ago? The one for the tickets for the platform.
389 00:46:11.100 ⇒ 00:46:14.990 Amber Lin: Oh, it’s also in the starting guide, I just added it at the very bottom.
390 00:46:15.390 ⇒ 00:46:16.360 Rico Rejoso: Oh, okay.
391 00:46:16.360 ⇒ 00:46:23.870 Amber Lin: Yeah, here’s a… like, if you want to use ChatGBT to create tickets, here’s a…
392 00:46:24.080 ⇒ 00:46:26.100 Amber Lin: Here’s the template that I…
393 00:46:26.790 ⇒ 00:46:39.529 Amber Lin: paste in, or you can copy this transcript, put it there. Actually, here’s what I do sometimes. So, I go to linear, right, and then here’s all the…
394 00:46:39.820 ⇒ 00:46:43.059 Amber Lin: tickers we have here. I said… I…
395 00:46:43.920 ⇒ 00:46:49.460 Amber Lin: I select all, so I do CTRL-A, And then I go copy.
396 00:46:49.940 ⇒ 00:46:52.489 Amber Lin: And then copy content.
397 00:46:52.960 ⇒ 00:47:03.050 Amber Lin: as Markdown. So this actually would give you … all the different… Where did it go?
398 00:47:03.590 ⇒ 00:47:07.250 Amber Lin: All the different tickets that’s currently existing.
399 00:47:07.380 ⇒ 00:47:09.350 Amber Lin: So, let me…
400 00:47:14.240 ⇒ 00:47:16.289 Amber Lin: Let me copy that.
401 00:47:17.640 ⇒ 00:47:19.550 Amber Lin: Put it there.
402 00:47:28.450 ⇒ 00:47:34.190 Amber Lin: And you can say, once you copy as marked out, you can say, here are the… all the…
403 00:47:35.160 ⇒ 00:47:37.110 Amber Lin: Update.
404 00:47:37.220 ⇒ 00:47:38.340 Amber Lin: Tickets…
405 00:47:38.520 ⇒ 00:47:45.080 Amber Lin: You can say, what are some things I need to update based on this current ticket? What are some new things I need to add?
406 00:47:45.270 ⇒ 00:47:47.310 Amber Lin: And then using that…
407 00:47:49.670 ⇒ 00:47:57.980 Amber Lin: Using that, you can know what needs to be added, because sometimes it’s just hard to understand what they are trying to say.
408 00:47:59.850 ⇒ 00:48:00.500 Rico Rejoso: Okay.
409 00:48:01.310 ⇒ 00:48:12.369 Amber Lin: … Walk through a ticket… Update creation process.
410 00:48:19.940 ⇒ 00:48:27.830 Amber Lin: … So, let’s just look at… Let’s go look at this.
411 00:48:29.680 ⇒ 00:48:40.130 Amber Lin: do you… I guess my question is, do you know what responsibilities you have, and are you sure how you can create them, and…
412 00:48:40.510 ⇒ 00:48:43.150 Amber Lin: If not, where can I help?
413 00:48:45.410 ⇒ 00:48:46.160 Rico Rejoso: I’m sorry?
414 00:48:46.440 ⇒ 00:48:57.699 Amber Lin: I think my question now is, do you know, one, do you know what your responsibilities are? Two, do you know how to do them? And if not, where can I help you?
415 00:49:00.010 ⇒ 00:49:15.459 Rico Rejoso: Yeah, I think right now what I can start with is to, lead those rituals, help create tickets, and make sure that the team, are in line with the projects or the, scope of work, per… of the client.
416 00:49:15.970 ⇒ 00:49:21.269 Rico Rejoso: Follow up with it, and provide daily or weekly updates with them.
417 00:49:21.970 ⇒ 00:49:22.800 Amber Lin: Huh.
418 00:49:23.740 ⇒ 00:49:28.820 Amber Lin: Yeah. I mean, that’s… that’s… that sums up everything. And then…
419 00:49:28.950 ⇒ 00:49:37.979 Amber Lin: on those tasks, do you know how to do them, and where are you not sure, so I can create, guidance for those?
420 00:49:39.060 ⇒ 00:49:51.830 Rico Rejoso: Right now, to be honest, I’m not sure of most of it, but I wouldn’t… I just need to go through it and, you know, explore on my own. I think that’s where the question would be coming in after.
421 00:49:51.830 ⇒ 00:49:56.019 Amber Lin: Gotcha, okay, I see, that’s how you learn. Alright, so…
422 00:49:56.160 ⇒ 00:50:04.220 Amber Lin: Let’s book those meetings, go through the responsibilities list, Ayy.
423 00:50:04.790 ⇒ 00:50:09.979 Amber Lin: measure… Go through that, and then…
424 00:50:12.520 ⇒ 00:50:19.800 Amber Lin: notes down questions on this process. I will book meetings
425 00:50:20.340 ⇒ 00:50:31.589 Amber Lin: Either daily or Monday, Wednesday, Friday, so that we can… we can talk and I can show you what needs to…
426 00:50:31.890 ⇒ 00:50:35.640 Amber Lin: what… Like, tell you what you’re confidest on.
427 00:50:37.670 ⇒ 00:50:38.889 Amber Lin: Right now.
428 00:50:39.450 ⇒ 00:50:40.740 Amber Lin: And…
429 00:50:41.390 ⇒ 00:50:49.819 Amber Lin: I think let’s get the top 3 done today, and then once you have those questions, let me know by tomorrow.
430 00:50:50.850 ⇒ 00:50:51.590 Rico Rejoso: Got it.
431 00:50:51.880 ⇒ 00:50:53.410 Amber Lin: Okay, yeah.
432 00:50:54.040 ⇒ 00:51:01.090 Amber Lin: Let me know wherever I can support. I’ve also gone through this with very minimal guidance, and I, …
433 00:51:01.370 ⇒ 00:51:14.009 Amber Lin: I flat out failed and then learned. So, if I can help you from not feeling and not getting grilled by Utam, that would be my dream. So, please let me know where I can help you.
434 00:51:14.350 ⇒ 00:51:30.479 Rico Rejoso: Please, thank you. We were just talking last week, like, he was just asking, do you want to… sure, like, after I finish the operation stuff and everything’s settled there, I can take on some coordinator tasks, so I was, you know, surprised that I have interlude right now.
435 00:51:31.260 ⇒ 00:51:34.769 Amber Lin: Yeah, I think it’s, …
436 00:51:34.920 ⇒ 00:51:46.030 Amber Lin: Because I think Giselle’s also trying to figure things out. I’d rather not give her two clients to figure out, and I want to see who does it better, so we can follow whatever process you land up
437 00:51:46.030 ⇒ 00:51:56.759 Amber Lin: doing, or she lands up doing, so it’s more of a… because we… I have processor for big clients, but not for small clients, so just want to see how it goes.
438 00:51:57.200 ⇒ 00:51:58.949 Rico Rejoso: Okay, got it, no worries.
439 00:51:58.950 ⇒ 00:52:03.509 Amber Lin: Yeah, okay. I’ll talk to you tomorrow, I’ll book a meeting between us.
440 00:52:04.660 ⇒ 00:52:08.099 Rico Rejoso: Thank you so much, Amber. I’ll refer to you if I have any questions.
441 00:52:08.100 ⇒ 00:52:09.450 Amber Lin: Alrighty, thank you so much.
442 00:52:09.900 ⇒ 00:52:11.249 Rico Rejoso: Alright, bye-bye. Have a good night.